Immediate Remote Technical Support for Sioux Falls Computer Networks
For companies in Sioux Falls or anywhere in the state of South Dakota, Progent offers remote help for networks based on any mix of Microsoft, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft Certified professionals have delivered online support to businesses in all 50 states in the U.S. (See testimonials from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-qualified engineers to handle challenging infrastructure issues, plus the assistance of CISSP-certified security experts to handle advanced security architecture and troubleshooting issues.
Progent's remote support experts offer exceptional leverage due to the fact that they have the practical background and have access to the sophisticated tools required to solve the majority of information system issues rapidly. This lowers immediate expenses because solutions require fewer billable consulting minutes. Online help also eliminates the cost of dispatching an engineer to your site. Your organization saves additionally with indirect expenses by reducing or avoiding network downtime and related costs resulting from business disruption, disgruntled clients, unproductive workers, and de-focused management. Progent's extensive remote technical support expertise is especially valuable for organizations that depend on public clouds for critical infrastructure or applications like Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite IT support may not be an option.
Progent's pricing model for remote support is designed to leverage your network support dollar. Progent bills per minute for telephone-based consulting, so you are charged just for the support that you actually get. Unlike many remote service companies, Progent asks for no startup fee or minimum job duration. Progent's one-minute granularity and simple model for billing save you from situations where quick fixes somehow turn into big tabs. Progent's penchant for dealing with problems efficiently means you saves money.
Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has fine tuned a set of customized tools and field-tested methodologies that promote the highest level of effectiveness for online consulting and troubleshooting for IT networks of all sizes. Progent provides secure VPN support for gateways from multiple leading companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology enables the engineers of Progent's Technical Response Center to access your company's computer system remotely without violating corporate security.
Progent's sophisticated customer support reporting system maintains detailed histories for the service that Progent's clients have been provided. Progent's team consultants have access to the details of all help rendered to every Progent client by every consultant. This history of anomalies and responses is organized as a quickly retrievable support knowledge base that permits Progent's online technical professionals to share their experiences with the whole team to ensure that the effectiveness of Progent's technical support improves over time. Progent's high-level accreditations and working associations with important industry leaders such as Cisco and Microsoft make available additional massive technical support databases and permit quick access to manufacturers' internal product engineers with the result that Progent's online service experts can arrive at the most efficient solutions in the least time.
Online support offered by Progent to customers in Sioux Falls and throughout the state of South Dakota include:
Certified MS Windows Support
Progent's Microsoft-expert online service engineers offer computer system troubleshooting and IT assistance for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your business the assistance of support engineers who can help you with a broad range of technology support including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
Microsoft Exchange 2019 integration,
Microsoft Exchange Server 2016 planning and deployment, Exchange Server 2013 consulting,
Exchange 2010 management,
SharePoint Server 2019 design and configuration, SharePoint Server 2016 migration and hybrid deployment consulting, Microsoft Skype for Business Server planning and deployment consulting, Lync Server 2013 management, and Microsoft Communications Server 2007 upgrade,
Forefront TMG 2010 administration and ISA Server 2006 maintenance, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Access Application Development and Troubleshooting,
Small Business Server 2011 consulting, and
Windows Essentials cloud integration.
Progent in addition can deliver a broad range of affordable desktop support services to help you company to deploy, configure, troubleshoot, and manage desktop PCs and laptops powered by Microsoft Windows. Progent's PC desktop consulting services cover areas such as providing Microsoft Windows 10 upgrade help as well as System Center 2012 Configuration Manager (SCCM 2012) design and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune expertise to streamline the administration of your desktops along with your web-facing tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the highest accreditation for networking professionals, and validates a consultant's networking skills at the master level. Cisco-qualified CCIEs know how to resolve even the most challenging challenges encountered in network infrastructure design, integration, management, security, and problem solving. CCIEs work closely with Cisco's in-house support staff in analyzing anomalies with Cisco IOS Software network administration utilities and developing alternate approaches or locating program patches. Cisco qualified CCIEs offer excellent value because their deep expertise allows them to fix problems rapidly. In many instances, less seasoned engineers can wrestle for hours or even days with identical tasks that a Cisco-qualified CCIE can resolve in a few minutes. Progent's Cisco CCIE certified engineers can interface to your computer system via sophisticated on-line troubleshooting technology to provide efficient, secure, and economical diagnosis and remediation.
Progent's Cisco-qualified CCIEs can provide help for all of Cisco's industry-leading selection of infrastructure appliances by delivering consulting services such as:
CISSP, ISSAP, and CISM Premier Network Security Engineers
Progent's qualified CISSP and CISSP-ISSAP cybersecurity consultants offer a range of security solutions to bolster the safety of your Windows, macOS and OS X, or Linux environment against assaults or help your company to recuperate rapidly after a damaging penetration. Security consulting services available from Progent cover thorough network security evaluation using tools such as GFI LANguard NSS, NMAP Port Scanner, and software from Solar Winds tools and Nikto; fast cleanup after virus and worm assaults; integrating firewalls; building secure mechanisms for off-site and mobile connectivity; defending your messaging infrastructure against spam and directory harvest attacks; and initiating round-the-clock proactive monitoring.
Hybrid Cloud Integration
Progent can provide advanced remote consulting to help organizations of any size integrate their networks with popular public clouds such as Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and manage cost-effective environments that support Windows and Linux operating systems and apps in either cloud-based systems or in hybrid architectures that combine physical IT assets along with cloud services. To help you to incorporate cloud services with networks, Progent can provide a range of public cloud integration services that include Office 365 integration with on-premises installations of Exchange,
Microsoft Azure hybrid cloud design and integration services, Amazon Web Services (AWS) hybrid cloud solutions, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud planning and integration consulting. Progent has over two decades of background providing high-level consulting support online, and Progent can make sure you successfully carry out your cloud migration projects quickly and within your budget.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to specify, automate and verify a repeatable process for restoring applications and services rapidly after a breakdown. Site Recovery Manager provides centrally controlled and automated recovery, application mobility, plus transparent site relocation, failback and re-protect. SRM also enables non-disruptive testing for site recovery, updates and fixes and can produce audit reports to confirm complete service restoration, validate Service Level Agreements and demonstrate DR compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consulting expert to assist you to design, configure, test and administer a disaster recovery system powered by VMware SRM.
Progent's VMware vSphere experts offer in-depth understanding of VMware vCloud Director (vCD), vRealize Automation, vRO and vCloud used for administering private and hybrid cloud environments that provide high uptime, security, and disaster recovery. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network designer to assist you to create a fully virtualized Software Defined Data Center that can be provisioned or re-purposed instantly and administered with a high level of automation independent of the hardware used by the basic network infrastructure.
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux consultants and Apple macOS and OS X technology specialists offer phone-based support services to cover a wide spectrum of computer technologies including system infrastructure, email systems, system and process security, plus UNIX/Linux and Microsoft Windows coexistence. For server economization and easy administration in networks that include Linux-based systems and Microsoft Windows, Progent can provide VMware consulting and Citrix expertise. Progent can also help with transitioning from older applications to Windows or Linux-based solutions. Progent's group-oriented methodology for solving network issues enables fast escalation, when required, to consultants with appropriate expertise to tackle complex scenarios. This expedites repair of urgent problems, reduces network downtime, and cuts support costs.
Major Linux platforms for which Progent offers expert support include:
Progent's ProSight Flat-rate Managed IT Services for Small and Medium Size Organizations
Progent offers a family of budget-friendly, flat-rate managed services intended to enable small and mid-size organizations to utilize the same advanced technology deployed by some of the industry's top corporations. The ProSight series of network management outsourcing services addresses all critical facets of modern networking including email protection, security and compliance, cloud-based backup/recovery, network infrastructure monitoring and management, VM cloud hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes cutting edge behavior analysis technology to guard endpoints and servers and VMs against new malware attacks such as ransomware and file-less exploits, which easily evade traditional signature-matching AV tools. ProSight ASM safeguards on-premises and cloud resources and provides a unified platform to address the complete malware attack progression including filtering, infiltration detection, mitigation, cleanup, and post-attack forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Security and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable in-depth protection for physical and virtual servers, desktops, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, endpoint control, and web filtering through leading-edge tools incorporated within a single agent managed from a single console. Progent's data protection and virtualization experts can assist you to design and configure a ProSight ESP environment that meets your company's specific requirements and that helps you prove compliance with legal and industry data protection regulations. Progent will help you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that require immediate action. Progent's consultants can also assist your company to install and test a backup and restore solution such as ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and medium-sized businesses an affordable end-to-end service for secure backup/disaster recovery (BDR). Available at a low monthly cost, ProSight DPS automates and monitors your backup activities and enables fast recovery of vital data, apps and virtual machines that have become unavailable or corrupted due to hardware breakdowns, software glitches, disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local device, or mirrored to both. Progent's BDR specialists can provide advanced expertise to set up ProSight Data Protection Services to to comply with government and industry regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can help you to restore your business-critical information. Learn more about ProSight DPS Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of leading data security companies to deliver centralized control and comprehensive protection for all your email traffic. The hybrid architecture of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises gateway device to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's cloud filter acts as a preliminary barricade and blocks most threats from reaching your security perimeter. This reduces your exposure to inbound attacks and saves network bandwidth and storage. Email Guard's onsite security gateway appliance adds a further level of analysis for inbound email. For outbound email, the on-premises security gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local security gateway can also help Exchange Server to track and safeguard internal email traffic that stays inside your security perimeter. For more details, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller organizations to diagram, monitor, optimize and troubleshoot their connectivity appliances such as routers and switches, firewalls, and access points plus servers, printers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept updated, captures and displays the configuration of almost all devices connected to your network, tracks performance, and generates alerts when problems are discovered. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can knock hours off ordinary chores like network mapping, reconfiguring your network, locating devices that need important software patches, or isolating performance bottlenecks. Learn more about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management techniques to help keep your network operating efficiently by tracking the state of critical computers that drive your information system. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your designated IT management staff and your Progent engineering consultant so that any potential problems can be addressed before they can impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual machine host set up and managed by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the applications. Since the system is virtualized, it can be ported easily to a different hardware environment without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and protect information related to your IT infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs ,domains or warranties. By updating and managing your IT infrastructure documentation, you can eliminate up to half of time wasted trying to find critical information about your IT network. ProSight IT Asset Management includes a common location for holding and sharing all documents required for managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether youíre making enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you require when you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable way for small and mid-size businesses to obtain an objective evaluation of the overall health of their IT system. Based on some of the top remote monitoring and management platforms available, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits show you how closely the deployment of your core network assets conform to industry best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant benefits such as a more manageable Active Directory environment. Both also come with one year of cutting-edge remote network monitoring and management. Advantages can include lower-cost network management, better compliance with information security requirements, more efficient utilization of IT assets, quicker troubleshooting, more dependable backup and restore, and less downtime. Learn more about Progent's ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a phone discussion with a Progent information assurance expert. The interview is intended to help assess your organization's ability to stop or recover rapidly after an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to collect information about your current AV defense and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow best practices to deploy a cost-effective AV and backup/recovery environment that aligns with your business requirements. For details, refer to The ProSight Ransomware Preparedness Report.
Special Support Services Available from Progent
Progent offers the skills of seasoned remote consulting professionals for special IT projects. Progent's charges for longer-term consulting tasks are determined based on the qualifications of the engineers involved. Progent's background in these special areas of computer technology allows customers to complete critical initiatives economically and on schedule. Progent's project-based remote engineering solutions include:
How Your Sioux Falls Company Can Contact Progent's Online Technical Support Professionals
Call Center Expertise
Progent's Help Desk service offerings for organizations with networks that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include comprehensive Help Desk Call Center services, shared Helpdesk support services, and Call Center operations consulting.
Progent's Standard Help Desk Services offer small businesses a comprehensive solution that handles all facets of online Level 1 desktop support from service requests through ticketing, remote desktop control, progress tracking, problem solving, and management reports. Progent offers service desk support at a substantial discount off Progent's regular Level 1 desktop service rates, and Progent can provide the additional option of fast on-demand escalation to subject matter experts to resolve the most problems.
Progentís Help Desk Co-management services make it possible for your business to split responsibilities for Help Desk services transparently between your in-house IT staff and Progent's large roster of veteran desktop support engineers and subject matter experts. Progentís shared Help Desk service is an advanced support solution built around the top professional services automation tool for managing service requests, ticketing, responsibility, progress tracking, and metrics.
Progent's Call Center team of experienced information technology consultants gives your computer users in Sioux Falls or anywhere in the state of South Dakota quick assistance from an effective technical support resource with extensive experience delivering phone support and online troubleshooting for computer environments that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's focus is to earn the Help Desk Call Center the reputation as a solid contributor to company efficiency, and Progent's policy is to solve and not simply document network problems.
- Applications Services: Education, Customization, and Problem Solving
Progent's Applications Experts Team offers phone-based and in-depth consulting expertise and training in key business application areas such as ERP, MRP, customizing accounting packages, and Customer Relationship Management. Progent also offers consulting expertise, custom programming, and training for Microsoft applications such as Microsoft CRM, Project, Office 365 Word, and Office 365 Excel. For additional information about Progent's expertise, customization, and education services, see Progent's Applications Experts Services.
- Unified and Streamlined Management of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments through comprehensive integration with Windows Server 2016 servers, Windows 10; cohesive integration of multi-OS networks that include Linux, Hyper-V and VMware vSphere; and expanded cloud support including tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus native integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer world-class remote and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help you to plan and install a new implementation of Microsoft System Center 2016, expand or optimize an existing one, migrate efficiently from a previous version of System Center, or debug your System Center environment.
- Online Hybrid Network Monitoring Services
Progent offers companies in Sioux Falls, or anywhere in the state of South Dakota, remote hybrid network monitoring and reporting by providing System Center 2016 Operations Manager (SCOM) consulting services and Microsoft System Center 2012 Operations Manager support. Progent can tune SCOM to accommodate your environment so that your network support is proactive and automated. By detecting emerging issues before they cause crashes, system monitoring can head off disruptive and costly information system breakdowns. Progent can also utilize system monitoring tools like Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X environments, Windows systems, or systems based on multiple operating systems.
To contact Progent about emergency online support with Windows, Apple macOS and OS X, or Linux environments, go to Progent's Urgent Phone-Based Help, phone 1-800-993-9400, or see Contact Progent.
For offices and startups in Sioux Falls or anywhere in the state of South Dakota, Progent's online computer support engineers are ready to deliver expert and economical IT help whenever your organization needs it. More than 15 years of offering remote technical assistance has led to Microsoft Partner status for Progent's consultants and has helped Progent to develop world-class troubleshooting capability and to refine remote connectivity technology to fix network problems quickly while eliminating the cost and lost productivity that comes with in-person service calls.
Even if your Sioux Falls office works with a local independent support technician or maintains a full time organization that know how to deal with typical computer issues, Progentís Microsoft and Cisco certified consultants can still provide a convenient and transparent virtual expansion of your local resources in cases when your regular IT support personnel either lack the availability or the knowledge to solve sudden system crises or particularly complicated integration projects.
Details of Progent's Remote Network Services for Sioux Falls
Progent's online help, Internet-based repair, system security consulting, and network administration services offer companies in Sioux Falls or throughout the state of South Dakota the greatest leverage for your support budget. Whether you require one-time phone support and Internet-based network repair or full-time Help Desk call center support and system administration, Progent's professionals can deliver your business world class IT support while permitting you to eliminate the expense and hassle of running a large internal IT organization. Key features of Progent's National Remote Support services include:
- Fast Phone Contact with Microsoft Certified Support Specialists
Progent's team of Microsoft-certified technicians can deliver immediate and affordable expertise to businesses in Sioux Falls and is also ideal for customers in geographic areas of South Dakota that lack technicians with proven experience supporting Microsoft's current family of server technologies. All Progent phone support staff have at least 10 years of experience integrating Microsoft solutions. As a Microsoft Partner consulting company, Progent has the use of a broad array of Microsoft support tools, technical databases, and on-going training.
- Per Minute Rates to Reduce Expenses
Progent offers online help on a by-the-minute basis, so you pay only for the services you use. Progent asks for no minimum charge for online help and requires no ongoing retainer for services delivered during regular business hours. This protects you from paying big invoices for routine fixes.
- Availability of Cisco Certified Network Architecture Experts
Progent's certified experts for Cisco can provide help from authorized professionals who have experience in designing, deploying, and supporting networking solutions powered by Cisco technology. Progent can offer a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to help you create fast, high-availability, and protected connectivity for local and remote networking.
- Application Experts Group
Progent's basic support services consist of technology integration, Microsoft Exchange expertise, network security planning, and Help Desk sharing services. Progent's Experts group offers in-depth consulting support for critical business applications. Support offered by the Application Experts staff includes:
Dynamics GP/Great Plains Support and Customization
Microsoft Office Project Support
Office 365 integration consulting
Microsoft Office Excel and Microsoft Office 365 Excel Technical Support and VBA Programming
Microsoft Office Word and Office 365 Word Support
Business Information (BI) Reporting Development and Training
Microsoft Power BI Solutions
UNIX, Linux and Sun Solaris Help
MS SQL Server 2019 solution design, MS SQL Server 2017 planning and migration, SQL Server 2016 Application Programming, and Microsoft SQL Server 2014 Software Development and Debugging
Oracle Project Management and Application Development
MySQL Management and Software Programming
Amazon MWS Software Design and Programming
By providing a full service centralized resource for IT generalists and specialists, Progent can tailor fast, inexpensive, and thorough IT solutions that fit the unique requirements of your business.
- Advanced Online Access Software
Protected online connectivity permits Progent's support experts to see exactly what your customers see. This makes it easier to find fast solutions to issues that might otherwise require a costly onsite visit. Cutting-edge online connectivity tools and experienced technicians together enable Progent to repair most IT issues quickly and affordably. Progent is a pioneer in offsite troubleshooting and remote network monitoring.
- Support for Leading VPN Products
Progent supports safe Virtual Private Network connectivity for gateways from major VPN providers such as Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN online access allows the engineers at Progent's Technical Response Center to repair your network remotely without jeopardizing network security.
- 24x7 Support for High System Availability
For organizations with mission-critical applications, Progent can provide optional round-the-clock online technical services. Used in conjunction with remote 24x7 server monitoring based on Microsoft Operations Manager, this service can help produce maximum network uptime.
- Help Desk Services
Progent's Help Desk Call Center services are designed especially for budget-conscious organizations whose clients require immediate recourse to a Help Desk Call Center with effective phone support and complete escalation ability.
How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Partner support company and Progent's head count, range of IT background, refined support software, and understanding of corporate IT enable companies to escape the pitfalls associated with exclusive dependence on smaller service organizations, independent freelance service providers, or limited in-house IT help.
Progent adds value by providing:
How Does Our Company Start Getting Online Network Support from Progent?
- Certified Expertise in Microsoft's Entire Range of Server Platforms
Progent offers world-class support for Microsoftís popular server platforms with services that include Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server planning and integration support, Microsoft Windows Server 2008 R2 expertise, Windows 2003 upgrades, Microsoft Exchange 2019 planning and configuration, MS Exchange Server 2016 migration, Exchange Server 2013 consulting, Microsoft Exchange Server 2010 management, Exchange 2007 Server and Exchange Server 2003 migration, plus MS SQL Server 2019 integration consulting, MS SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration, Microsoft SQL Server 2014 support, and SQL 2012 management and troubleshooting.
- Value Pricing
Progent's pricing policy is to charge for phone service and in-person visits by the minute. As a result, you are billed just for delivered support. Progent does not demand a more expensive rate for after-hours or priority support, and inside California or in areas where Progent provides in-person support, Progent does not charge for travel except for emergency calls where on-site time is less than 4 hours. In addition, Progent imposes no service activation fee and requires no retainer for support services provided during normal working hours. Many service firms demand substantial minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity does away with large bills for fast fixes so you won't be tempted to allow less critical problems to stay unaddressed.
- Full Records of Delivered Services
Progent has created a comprehensive support reporting system that records and formats complete documentation for all billed services. Unlike many independent consultants or local support organizations who offer scant documentation or details of tasks done, each service provided by Progent is tracked by full documentation. Every Progent staff member has access to the service documentation sent by each consultant to each customer. The discipline of detailing and archiving service records results in more efficient support and eliminates a variety of typical problems such as when a support customer is virtually held hostage to a consultant who wonít let go of the keys to the kingdom.
- Remote Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the few consulting companies to offer 24x7 system tracking services powered by Microsoft System Center Operations Manager. MS System Center Operations Manager allows your computer support to be anticipatory rather than reactive. By revealing possible problems before they result in lost productivity, network monitoring can keep your information network from painful and expensive availability losses.
To get started with Progent's online help services or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network help, go to Immediate Technical Support.