Fast and Affordable Remote Help for Sioux Falls South Dakota Information Networks
Immediate Phone Technical Support for Sioux Falls NetworksFor organizations located in Sioux Falls South Dakota, Progent provides online help for computer systems based on any combination of Microsoft Windows, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Premier engineers have delivered online troubleshooting to businesses in every state in the U.S. (See recommendations from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-certified network specialists to help with challenging infrastructure issues, as well as the assistance of CISA and CISSP-accredited security consultants to help with high-level security architecture and diagnostic issues.

Progent's online technical support engineers offer exceptional leverage due to the fact that they possess the real-world experience and have access to the sophisticated tools necessary to resolve the majority of information system problems quickly. Efficient support lowers immediate expenses since service calls require minimal chargeable minutes. Remote support also eliminates the expense of sending an engineer to your site. Your organization benefits even more with incidental expenses by minimizing or avoiding system outages and related losses resulting from business discontinuity, upset customers and vendors, unproductive employees, and distracted management. Progent's extensive remote technical support expertise is particularly valuable in environments that are dependent on public clouds for critical network infrastructure or applications such as Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises tech support may not be an option.

Progent's billing model for remote support is structured to leverage your IT service dollar. Progent charges on a per-minute basis for phone assistance, so you are billed only for the support that you actually get. In contrast to typical online service organizations, Progent requires no startup surcharge or minimum fees. Progent's per-minute billing unit and simple model for billing avoid situations where quick solutions somehow turn into major bills. Progent's skill at handling technical issues efficiently means your business spends less money.

Progent's Remote Consulting and Troubleshooting Services
Through years of experience, Progent has refined an array of customized tools and field-tested methodologies that allow the maximum level of effectiveness for remote help and troubleshooting for IT networks of any size. Progent provides safe VPN support for gateways from multiple popular vendors including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access allows the experts of Progent's Technical Response Center to connect to your company's environment remotely without breaching system security.

Progent's advanced service reporting application stores thorough records for the support that Progent's customers have been provided. Progent's staff service personnel have the benefit of the records of assistance delivered to every Progent customer by any engineer. This database of issues and responses is stored as an easily searchable internal knowledge base that permits Progent's remote technical engineers to share their knowledge with the whole team to ensure that the value of Progent's technical support improves over time. Progent's high-level accreditations and working associations with major vendors including Cisco and Microsoft make available other vast technical support databases and allow quick access to manufacturers' internal engineering staff with the result that Progent's online service specialists can arrive at optimal solutions quickly.

Online technical services offered by Progent to companies in Sioux Falls South Dakota include:

Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent provides a selection of affordable, fixed-price managed services intended to allow small and mid-size organizations to utilize the same advanced technology used by many of the world's top corporations. The ProSight line of IT management outsourcing services covers all key facets of information technology including email protection, security and compliance, cloud-based backup and disaster recovery, network infrastructure health monitoring, virtual server cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection service that incorporates next generation behavior-based machine learning technology to defend endpoints as well as physical and virtual servers against new malware attacks such as ransomware and email phishing, which easily get by legacy signature-matching anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a unified platform to address the complete threat lifecycle including protection, infiltration detection, mitigation, remediation, and post-attack forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services offer affordable multi-layer protection for physical servers and virtual machines, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and reacting to cyber assaults from all vectors. ProSight ESP provides two-way firewall protection, penetration alerts, endpoint control, and web filtering via leading-edge technologies packaged within one agent managed from a unified console. Progent's security and virtualization consultants can assist you to plan and implement a ProSight ESP environment that meets your organization's unique needs and that allows you achieve and demonstrate compliance with legal and industry data protection standards. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that call for immediate action. Progent's consultants can also assist your company to install and verify a backup and disaster recovery system like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized businesses an affordable and fully managed service for reliable backup/disaster recovery. For a low monthly cost, ProSight DPS automates your backup processes and allows rapid restoration of vital data, applications and VMs that have become unavailable or damaged due to component breakdowns, software glitches, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's BDR consultants can provide advanced expertise to configure ProSight Data Protection Services to be compliant with government and industry regulatory standards like HIPAA, FINRA, and PCI and, whenever necessary, can help you to restore your business-critical information. Find out more about ProSight DPS Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of leading information security vendors to deliver web-based management and comprehensive protection for your inbound and outbound email. The powerful structure of Email Guard integrates a Cloud Protection Layer with a local security gateway appliance to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. Email Guard's cloud filter serves as a preliminary barricade and keeps most unwanted email from making it to your security perimeter. This reduces your vulnerability to inbound threats and saves system bandwidth and storage space. Email Guard's on-premises gateway device adds a deeper layer of analysis for incoming email. For outbound email, the onsite security gateway offers AV and anti-spam filtering, DLP, and email encryption. The onsite security gateway can also assist Exchange Server to track and protect internal email traffic that stays within your security perimeter. For more details, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to diagram, track, reconfigure and troubleshoot their connectivity appliances such as routers, firewalls, and wireless controllers as well as servers, client computers and other devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch ensures that infrastructure topology maps are kept current, copies and displays the configuration information of virtually all devices on your network, tracks performance, and sends notices when potential issues are discovered. By automating tedious network management processes, WAN Watch can cut hours off common tasks such as network mapping, expanding your network, locating devices that need critical software patches, or identifying the cause of performance problems. Learn more about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system running efficiently by tracking the state of critical computers that drive your business network. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your specified IT management staff and your assigned Progent engineering consultant so all potential issues can be addressed before they can disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host configured and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the client owns the data, the operating system software, and the apps. Because the environment is virtualized, it can be moved immediately to a different hosting solution without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and protect information related to your network infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates or domains. By cleaning up and organizing your network documentation, you can save up to half of time thrown away looking for critical information about your network. ProSight IT Asset Management includes a common location for storing and sharing all documents required for managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT information. Whether you’re planning enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you require the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size businesses to get an objective assessment of the health of their IT system. Based on some of the leading remote monitoring and management (RMM) tools available, and supervised by Progent's world-class team of IT experts, ProSight Network Audits show you how closely the configuration of your essential network assets conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant ROI such as a cleaner Active Directory environment. Both versions also come with one year of advanced remote network monitoring and management. Benefits can include lower-cost management, better compliance with information security regulations, more efficient utilization of network resources, quicker problem resolution, more dependable backup and recovery, and less downtime. See more information about ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief phone discussion with a Progent backup/recovery expert. The interview is designed to evaluate your company's ability either to stop or recover rapidly after an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to collect information about your existing antivirus tools and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply best practices to create an efficient security and backup/recovery system that aligns with your business requirements. For details, visit Progent's ProSight Ransomware Preparedness Report Service.

Special Support Services Available from Progent
Progent can provide the skills of world-class online consulting experts for special IT programs. Progent's rates for ongoing development or consulting tasks are determined according to the level of expertise of the consultants required. Progent's experience with these special areas of information technology enables customers to execute major projects economically and on schedule. Progent's special online engineering solutions include:

  • Help Desk Services
    Progent's Call Center service offerings for organizations with networks based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux products include full-service Help Desk services, shared Help Desk services, and Helpdesk consulting. Progent's Standard Help Desk Services offer small organizations a complete solution that manages all aspects of online Level 1 desktop technical support from initial requests through ticketing, remote desktop control, status tracking, problem solving, and management reports. Progent provides service desk support at a substantial discount off Progent's normal Level 1 desktop support rates, and Progent offers the option of fast as-needed escalation to Level 2 and Level 3 experts to resolve complex issues.

    Progent's Call Center consulting expertise can assist you in building an efficient new Call Center or enhancing your existing one, evaluating or customizing Help Desk application software to handle the special needs of your business, or providing occasional phone support personnel to supplement your existing Call Center group during high-demand scenarios such as software transitions, mass updates, or installing new applications.

    Progent's Help Desk Call Center team of experienced network professionals gives your customers in Sioux Falls South Dakota fast contact with an effective technical support resource with substantial background offering telephone-based help and online repair service for networks that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's focus is to earn the Call Center perception as a major contributor to business success, and Progent's goal is to fix and not merely document IT problems.

  • Applications Support: Education, Development, and Integration
    Progent's Applications Experts Team provides remote and in-depth engineering expertise and education in specific application fields such as ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can provide consulting, customization, and training for popular Microsoft business applications such as CRM, Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To read more information about Progent's expertise, custom development, and education services, go to Progent's Applications Experts Group.

  • Centralized and Automated Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments by offering advanced support for Windows Server 2016, Windows 10 clients; seamless integration of multi-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware; and expanded cloud support including closer integration with Intune for iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer world-class online and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and configure a new implementation of System Center 2016, expand or tune your current one, upgrade efficiently from a prior version of System Center, or debug your System Center environment.

  • Online IT Infrastructure Monitoring and Reporting Services
    Progent offers businesses in Sioux Falls South Dakota remote IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can tune Operations Manager to fit your environment so that your network maintenance is proactive and automated. By spotting emerging trouble spots before they evolve into network outages, automated monitoring can ward off stressful and expensive service breakdowns. Progent can also provide help with system monitoring utilities such as Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X networks, Microsoft environments, or environments based on multiple platforms.
How Your Sioux Falls Company Can Contact Progent's Online Support Experts
To get in touch with Progent about urgent remote help with Windows, Apple macOS and OS X, or Linux networks, go to Progent's Emergency Phone-Based Support, telephone 1-800-993-9400, or see Contact Progent. For companies and new businesses in Sioux Falls South Dakota, Progent's phone-based computer support specialists can provide expert and economical system support whenever your organization has to have it. Long experience delivering online tech support has led to Microsoft Partner certification for Progent's team of engineers and has enabled Progent to develop world-class troubleshooting skills and to fine tune remote access technology to fix IT problems quickly while eliminating the expense and lost time that comes with on-premises service visits.

Even if your Sioux Falls business has a regular freelance consultant or employs a full time IT staff that know how to deal with typical computer problems, Progent’s Microsoft and Cisco certified consultants can provide an easy and seamless virtual extension of your on-site resources in cases when your regular IT support personnel either don't have the availability or the knowledge to resolve sudden network crises or especially complex integration problems.

Details of Progent's Remote Network Services for Sioux Falls South Dakota
Progent's online help, remote troubleshooting, system security expertise, and network management services offer companies in Sioux Falls South Dakota the greatest leverage for your support budget. Whether you require occasional phone support and Internet-based network repair or ongoing Help Desk support and network management, Progent's experts can deliver your company world class network support while allowing you to avoid the expense and hassle of carrying a full-service internal IT staff. Key features of Progent's National Remote Support services include:

How Is Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner support company and Progent's number of employees, breadth of technical background, fine tuned remote support software, and understanding of corporate IT allow businesses to avoid the pitfalls of exclusive dependence on smaller consulting organizations, independent freelance service providers, or over-stretched internal resources.

Progent adds value by providing:

How Does Our Company Start Receiving Online Technical Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT support, go to Immediate Online Support.



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