Fast and Affordable Remote Help for Sioux Falls South Dakota Information Networks
For organizations located in Sioux Falls South Dakota, Progent provides online help for computer systems based on any combination of Microsoft Windows, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Premier engineers have delivered online troubleshooting to businesses in every state in the U.S. (See recommendations from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-certified network specialists to help with challenging infrastructure issues, as well as the assistance of CISA and CISSP-accredited security consultants to help with high-level security architecture and diagnostic issues.
Progent's online technical support engineers offer exceptional leverage due to the fact that they possess the real-world experience and have access to the sophisticated tools necessary to resolve the majority of information system problems quickly. Efficient support lowers immediate expenses since service calls require minimal chargeable minutes. Remote support also eliminates the expense of sending an engineer to your site. Your organization benefits even more with incidental expenses by minimizing or avoiding system outages and related losses resulting from business discontinuity, upset customers and vendors, unproductive employees, and distracted management. Progent's extensive remote technical support expertise is particularly valuable in environments that are dependent on public clouds for critical network infrastructure or applications such as Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises tech support may not be an option.
Progent's billing model for remote support is structured to leverage your IT service dollar. Progent charges on a per-minute basis for phone assistance, so you are billed only for the support that you actually get. In contrast to typical online service organizations, Progent requires no startup surcharge or minimum fees. Progent's per-minute billing unit and simple model for billing avoid situations where quick solutions somehow turn into major bills. Progent's skill at handling technical issues efficiently means your business spends less money.
Progent's Remote Consulting and Troubleshooting Services
Through years of experience, Progent has refined an array of customized tools and field-tested methodologies that allow the maximum level of effectiveness for remote help and troubleshooting for IT networks of any size. Progent provides safe VPN support for gateways from multiple popular vendors including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access allows the experts of Progent's Technical Response Center to connect to your company's environment remotely without breaching system security.
Progent's advanced service reporting application stores thorough records for the support that Progent's customers have been provided. Progent's staff service personnel have the benefit of the records of assistance delivered to every Progent customer by any engineer. This database of issues and responses is stored as an easily searchable internal knowledge base that permits Progent's remote technical engineers to share their knowledge with the whole team to ensure that the value of Progent's technical support improves over time. Progent's high-level accreditations and working associations with major vendors including Cisco and Microsoft make available other vast technical support databases and allow quick access to manufacturers' internal engineering staff with the result that Progent's online service specialists can arrive at optimal solutions quickly.
Online technical services offered by Progent to companies in Sioux Falls South Dakota include:
Authorized MS Windows Experts
Progent's Microsoft-expert remote service professionals offer computer system troubleshooting and IT support for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your organization the expertise of consulting engineers who can assist your company with a wide range of platform support such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
MS Exchange 2019 Server integration,
MS Exchange Server 2016 migration, Exchange 2013 integration,
Microsoft Exchange 2010 monitoring and support,
SharePoint 2019 planning and configuration, SharePoint Server 2016 migration and hybrid deployment consulting services, Microsoft Teams migration expertise, Skype for Business planning and deployment consulting, Microsoft Lync Server 2013 management, and Microsoft Office Communications Server troubleshooting,
Microsoft Forefront Threat Management Gateway 2010 management and ISA Server migration, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Office Access Application Development and Troubleshooting,
SBS Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent in addition can deliver a broad range of affordable PC desktop support services to assist you company to deploy, integrate, repair, and administer workstations and laptops based on Microsoft Windows. Progent's PC desktop support services cover areas such as providing Windows 10 integration support as well as Microsoft System Center 2012 Configuration Manager planning and installation, Microsoft System Center 2016 Configuration Manager cloud integration, and Intune integration help to streamline the management of your PCs and web-facing mobile devices.
Talk to a Cisco CCIE for High-level Network Troubleshooting
The Cisco CCIE certification is the top accreditation for network consultants, and validates a person's network technology skills at the master level. Cisco-qualified CCIEs know how to resolve the most stubborn problems surrounding network infrastructure planning, deployment, administration, security, and problem solving. Cisco CCIEs work with the highest priority with Cisco's in-house product support engineers in analyzing problems with IOS Software network administration utilities and developing workarounds or identifying software patches. Cisco qualified CCIEs are an excellent cost-effectiveness because their depth of expertise allows them to resolve problems rapidly. In common instances, less seasoned service providers can wrestle for many hours or even days with the same problems that a Cisco-qualified CCIE can resolve in minutes. Progent's Cisco CCIE engineers can tie into your computer system using the latest remote troubleshooting technology in order to provide quick, secure, and affordable diagnosis and repair.
The Dakotas Contact Information:
Progent offers consulting services and onsite technical support Throighout the Dakotas.
Progent locations in The Dakotas
Progent's CCIEs offer help for the entire range of Cisco's popular selection of networking devices by providing consulting services that include:
CISSP, ISSAP, and CISM Certified Network Security Experts
Progent's accredited CISM, CISSP, and CISSP-ISSAP cybersecurity experts offer a variety of system protection solutions to bolster the immunity of your Windows, Apple macOS and OS X, Linux, or UNIX network against assaults or help your business to recover rapidly after a damaging breach. Security services offered by Progent cover comprehensive data security and compliance audits using utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Metasploit and Hydra; fast cleanup after virus and worm attacks; configuring firewalls; building safe techniques for remote and mobile access; securing your email infrastructure against viruses, spam and DHA attacks; and establishing round-the-clock proactive monitoring.
Hybrid Cloud Integration
Progent can provide expert remote support to help organizations of all sizes connect their information networks with leading public clouds such as Microsoft Azure and Amazon AWS. Progent can help you to plan and administer cost-effective ecosystems that support Windows and Linux operating systems and applications in both cloud-only solutions or in hybrid network models that utilize on-premises resources along with public clouds. To assist you to incorporate cloud services with networks, Progent can provide a range of cloud migration services such as Office 365 Exchange Online integration with on-premises installations of Exchange,
Microsoft Azure hybrid cloud planning and integration consulting, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud integration consulting. Progent has over 20 years of background delivering advanced consulting expertise remotely, and Progent can make sure you complete your cloud integration initiatives quickly and within your budget.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that lets you orchestrate, automate and verify a consistent workflow for restoring applications and services quickly after an outage. Site Recovery Manager provides centrally controlled and automated recovery, application mobility, plus transparent site migration, failback and site re-protect. SRM also supports non-disruptive testing for site recovery, updates and fixes and can generate audit reports to verify full service restoration, validate SLAs and demonstrate DR compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consulting expert to assist your organization to plan, configure, test and maintain a disaster recovery system based on VMware SRM.
Progent's VMware vSphere and vCloud experts offer in-depth understanding of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator and vCloud tools for managing private and hybrid cloud environments that provide high uptime, data security, and disaster recovery. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network architect to help you to plan and deploy a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed in minutes and managed with a high degree of automation regardless of the hardware used by the basic network infrastructure.
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux consultants and macOS and OS X technology specialists can provide remote consulting services to cover a wide range of information technologies such as system architecture, messaging solutions, system and process security, plus UNIX and Microsoft Windows integration. For server consolidation and simplified administration in networks that combine Linux-based systems with Windows, Progent can provide VMware vSphere consulting and Citrix XenServer support. Progent can also assist with transitioning from older applications to Windows or Linux-based environments. Progent's team-oriented approach to resolving network issues enables quick escalation, if necessary, to engineers with task-relevant experience to tackle challenging scenarios. This expedites solutions of urgent problems, reduces network downtime, and cuts service costs.
Progent's UNIX/Linux support engineers can provide urgent phone-based assistance troubleshooting problems affecting UNIX, Linux, or Solaris systems based on leading variants of UNIX such as:
Mac OS X
IBM AIX Operating System
HP-UX (Hewlett Packard UNIX)
Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent provides a selection of affordable, fixed-price managed services intended to allow small and mid-size organizations to utilize the same advanced technology used by many of the world's top corporations. The ProSight line of IT management outsourcing services covers all key facets of information technology including email protection, security and compliance, cloud-based backup and disaster recovery, network infrastructure health monitoring, virtual server cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection service that incorporates next generation behavior-based machine learning technology to defend endpoints as well as physical and virtual servers against new malware attacks such as ransomware and email phishing, which easily get by legacy signature-matching anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a unified platform to address the complete threat lifecycle including protection, infiltration detection, mitigation, remediation, and post-attack forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) services offer affordable multi-layer protection for physical servers and virtual machines, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and reacting to cyber assaults from all vectors. ProSight ESP provides two-way firewall protection, penetration alerts, endpoint control, and web filtering via leading-edge technologies packaged within one agent managed from a unified console. Progent's security and virtualization consultants can assist you to plan and implement a ProSight ESP environment that meets your organization's unique needs and that allows you achieve and demonstrate compliance with legal and industry data protection standards. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that call for immediate action. Progent's consultants can also assist your company to install and verify a backup and disaster recovery system like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent offer small and mid-sized businesses an affordable and fully managed service for reliable backup/disaster recovery. For a low monthly cost, ProSight DPS automates your backup processes and allows rapid restoration of vital data, applications and VMs that have become unavailable or damaged due to component breakdowns, software glitches, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's BDR consultants can provide advanced expertise to configure ProSight Data Protection Services to be compliant with government and industry regulatory standards like HIPAA, FINRA, and PCI and, whenever necessary, can help you to restore your business-critical information. Find out more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of leading information security vendors to deliver web-based management and comprehensive protection for your inbound and outbound email. The powerful structure of Email Guard integrates a Cloud Protection Layer with a local security gateway appliance to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. Email Guard's cloud filter serves as a preliminary barricade and keeps most unwanted email from making it to your security perimeter. This reduces your vulnerability to inbound threats and saves system bandwidth and storage space. Email Guard's on-premises gateway device adds a deeper layer of analysis for incoming email. For outbound email, the onsite security gateway offers AV and anti-spam filtering, DLP, and email encryption. The onsite security gateway can also assist Exchange Server to track and protect internal email traffic that stays within your security perimeter. For more details, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to diagram, track, reconfigure and troubleshoot their connectivity appliances such as routers, firewalls, and wireless controllers as well as servers, client computers and other devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch ensures that infrastructure topology maps are kept current, copies and displays the configuration information of virtually all devices on your network, tracks performance, and sends notices when potential issues are discovered. By automating tedious network management processes, WAN Watch can cut hours off common tasks such as network mapping, expanding your network, locating devices that need critical software patches, or identifying the cause of performance problems. Learn more about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system running efficiently by tracking the state of critical computers that drive your business network. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your specified IT management staff and your assigned Progent engineering consultant so all potential issues can be addressed before they can disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host configured and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the client owns the data, the operating system software, and the apps. Because the environment is virtualized, it can be moved immediately to a different hosting solution without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and protect information related to your network infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates or domains. By cleaning up and organizing your network documentation, you can save up to half of time thrown away looking for critical information about your network. ProSight IT Asset Management includes a common location for storing and sharing all documents required for managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT information. Whether youíre planning enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you require the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size businesses to get an objective assessment of the health of their IT system. Based on some of the leading remote monitoring and management (RMM) tools available, and supervised by Progent's world-class team of IT experts, ProSight Network Audits show you how closely the configuration of your essential network assets conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant ROI such as a cleaner Active Directory environment. Both versions also come with one year of advanced remote network monitoring and management. Benefits can include lower-cost management, better compliance with information security regulations, more efficient utilization of network resources, quicker problem resolution, more dependable backup and recovery, and less downtime. See more information about ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief phone discussion with a Progent backup/recovery expert. The interview is designed to evaluate your company's ability either to stop or recover rapidly after an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to collect information about your existing antivirus tools and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply best practices to create an efficient security and backup/recovery system that aligns with your business requirements. For details, visit Progent's ProSight Ransomware Preparedness Report Service.
Special Support Services Available from Progent
Progent can provide the skills of world-class online consulting experts for special IT programs. Progent's rates for ongoing development or consulting tasks are determined according to the level of expertise of the consultants required. Progent's experience with these special areas of information technology enables customers to execute major projects economically and on schedule. Progent's special online engineering solutions include:
How Your Sioux Falls Company Can Contact Progent's Online Support Experts
Help Desk Services
Progent's Call Center service offerings for organizations with networks based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux products include full-service Help Desk services, shared Help Desk services, and Helpdesk consulting.
Progent's Standard Help Desk Services offer small organizations a complete solution that manages all aspects of online Level 1 desktop technical support from initial requests through ticketing, remote desktop control, status tracking, problem solving, and management reports. Progent provides service desk support at a substantial discount off Progent's normal Level 1 desktop support rates, and Progent offers the option of fast as-needed escalation to Level 2 and Level 3 experts to resolve complex issues.
Progent's Call Center consulting expertise can assist you in building an efficient new Call Center or enhancing your existing one, evaluating or customizing Help Desk application software to handle the special needs of your business, or providing occasional phone support personnel to supplement your existing Call Center group during high-demand scenarios such as software transitions, mass updates, or installing new applications.
Progent's Help Desk Call Center team of experienced network professionals gives your customers in Sioux Falls South Dakota fast contact with an effective technical support resource with substantial background offering telephone-based help and online repair service for networks that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's focus is to earn the Call Center perception as a major contributor to business success, and Progent's goal is to fix and not merely document IT problems.
- Applications Support: Education, Development, and Integration
Progent's Applications Experts Team provides remote and in-depth engineering expertise and education in specific application fields such as ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can provide consulting, customization, and training for popular Microsoft business applications such as CRM, Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To read more information about Progent's expertise, custom development, and education services, go to Progent's Applications Experts Group.
- Centralized and Automated Administration of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments by offering advanced support for Windows Server 2016, Windows 10 clients; seamless integration of multi-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware; and expanded cloud support including closer integration with Intune for iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer world-class online and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and configure a new implementation of System Center 2016, expand or tune your current one, upgrade efficiently from a prior version of System Center, or debug your System Center environment.
- Online IT Infrastructure Monitoring and Reporting Services
Progent offers businesses in Sioux Falls South Dakota remote IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can tune Operations Manager to fit your environment so that your network maintenance is proactive and automated. By spotting emerging trouble spots before they evolve into network outages, automated monitoring can ward off stressful and expensive service breakdowns. Progent can also provide help with system monitoring utilities such as Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X networks, Microsoft environments, or environments based on multiple platforms.
To get in touch with Progent about urgent remote help with Windows, Apple macOS and OS X, or Linux networks, go to Progent's Emergency Phone-Based Support, telephone 1-800-993-9400, or see Contact Progent.
For companies and new businesses in Sioux Falls South Dakota, Progent's phone-based computer support specialists can provide expert and economical system support whenever your organization has to have it. Long experience delivering online tech support has led to Microsoft Partner certification for Progent's team of engineers and has enabled Progent to develop world-class troubleshooting skills and to fine tune remote access technology to fix IT problems quickly while eliminating the expense and lost time that comes with on-premises service visits.
Even if your Sioux Falls business has a regular freelance consultant or employs a full time IT staff that know how to deal with typical computer problems, Progentís Microsoft and Cisco certified consultants can provide an easy and seamless virtual extension of your on-site resources in cases when your regular IT support personnel either don't have the availability or the knowledge to resolve sudden network crises or especially complex integration problems.
Details of Progent's Remote Network Services for Sioux Falls South Dakota
Progent's online help, remote troubleshooting, system security expertise, and network management services offer companies in Sioux Falls South Dakota the greatest leverage for your support budget. Whether you require occasional phone support and Internet-based network repair or ongoing Help Desk support and network management, Progent's experts can deliver your company world class network support while allowing you to avoid the expense and hassle of carrying a full-service internal IT staff. Key features of Progent's National Remote Support services include:
- Fast Telephone Access to Microsoft Certified Professionals
Progent's team of Microsoft-certified engineers can provide fast and economical expertise to offices in Sioux Falls South Dakota and is also ideal for customers in more remote areas that have a limited supply of consultants with in-depth expertise supporting Microsoft's current line of server platforms. All Progent phone support staff have over 10 years of background supporting Microsoft products. As a Microsoft Partner consulting company, Progent has the advantage of a broad array of Microsoft support tools, service information, and on-going education.
- Per Minute Billing to Minimize Expenses
Progent provides remote support on a minute-by-minute basis, so you are charged only for the support you use. Progent requires no minimum charge for online help and imposes no monthly subscription fee for support services delivered during normal business hours. This saves you from facing big invoices for simple fixes.
- Access to Cisco Certified Network Infrastructure Experts
Progent's certified experts for Cisco offers help from on-staff specialists who have experience in designing, implementing, and managing networking environments powered by Cisco technology. Progent can provide a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to show you how to create high-speed, high-availability, and secure connectivity for fixed and mobile networking.
- Application Experts Group
Progent's basic support services consist of technology integration, MS Exchange Server expertise, corporate security planning, and shared Help Desk services. Progent's Application Experts group can provide in-depth consulting support in specific application areas. Support available from the Application Experts Group includes:
Dynamics GP/Great Plains Support and Customization
Microsoft Project Expertise
Office 365 solutions support
Office Excel and Office 365 Excel Technical Support and VBA Programming
Office Word and Microsoft Office 365 Word Consulting
BI Reporting Development and Troubleshooting
Microsoft Power BI Solutions
UNIX, Linux and Solaris Integration
Microsoft SQL Server 2019 solution design, Microsoft SQL Server 2017 migration, Microsoft SQL 2016 Application Development, and SQL Server 2014 Software Development and Troubleshooting
Oracle DBA Services and Software Development
MySQL Management and Application Development
Apple Macintosh Integration
Amazon Marketplace Web Service Application Development
By offering a convenient centralized resource for network generalists and specialists, Progent can tailor fast, cost-effective, and thorough information technology solutions that match the unique needs of your company.
- State of the Art Remote Access Tools
Protected online connectivity permits Progent's support experts to observe precisely what your users see. This makes it possible to find fast solutions to problems that might otherwise require an expensive onsite service call. Cutting-edge online access tools and expert technicians combine to allow Progent to repair most IT problems rapidly and affordably. Progent is an industry leader in online troubleshooting and remote system analysis.
- Support for Mainstream VPN Gateways
Progent supports secure VPN connectivity for gateways from major VPN providers including Microsoft, Cisco, Sonicwall and CheckPoint. Secure VPN online access allows the engineers at Progent's Technical Response Center to access your system remotely without jeopardizing system security.
- 24-hour Support for Maximum System Uptime
For offices with line-of-business applications, Progent can provide optional round-the-clock remote technical services. Used in conjunction with automated 24x7 network monitoring based on Microsoft Operations Manager, this service can help ensure maximum network uptime.
- Help Desk Services
Progent's Help Desk outsourcing services are intended especially for budget-conscious companies whose workers require instant access to a Help Desk Call Center with effective phone support and full escalation ability.
How Is Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner support company and Progent's number of employees, breadth of technical background, fine tuned remote support software, and understanding of corporate IT allow businesses to avoid the pitfalls of exclusive dependence on smaller consulting organizations, independent freelance service providers, or over-stretched internal resources.
Progent adds value by providing:
How Does Our Company Start Receiving Online Technical Support from Progent?
- In-depth Expertise in Microsoft's Complete Family of Server Platforms
Progent offers world-class expertise for Microsoftís popular server products with services that include Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and deployment consulting, Windows Server 2008 upgrades, Microsoft Windows Server 2003 maintenance, MS Exchange Server 2019 planning and configuration, Microsoft Exchange Server 2016 migration, Exchange 2013 configuration, Exchange Server 2010 support, Microsoft Exchange 2007 Server and Microsoft Exchange Server 2003 upgrades, plus Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 planing and migration, SQL Server 2016 integration and development, SQL Server 2014 support, and Microsoft SQL Server 2012 management support.
- Value Pricing
Progent's pricing policy is to charge for remote support and on-premises visits per minute. Consequently, you are charged just for delivered support. Progent does not impose a higher rate for off-hours or priority support, and within California or in areas where Progent offers on-premises service, Progent does not charge for travel except for urgent support where on-site time is less than 4 hours. In addition, Progent imposes no service activation fee and asks no monthly commitment for services provided during regular business hours. Many support firms impose substantial minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity avoids large bills for quick fixes so you will not be forced to allow simple problems to fester.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's support experts to customers. By educating clients to resolve technical issues that are within their scope, Progent can focus on offering hard-to-find skills where Progent has little competition. Companies who utilize trusted independent consultants or who employ in-house support staffs benefit when Progent passes on information about critical technology and tested methodologies to make their networks more reliable, secure, and productive.
- Remote Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the only support firms to provide round-the-clock system tracking services powered by Microsoft System Center Operations Manager. MS Operations Manager allows your computer maintenance to be proactive rather than reactive. By uncovering potential issues before they cause lost productivity, network monitoring can save your information network from stressful and costly availability disruptions.
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT support, go to Immediate Online Support.