Chicago Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Chicago Metro Area.
Progent locations in the Chicago Metro Area
||500 North Michigan Avenue
Chicago, Illinois 60611
|Sales Phone: 312-800-0223
Link: Chicago Network Support Services
|Downers Grove, IL
||650 Warrenville Rd
Lisle, Illinois 60532
|Sales Phone: 331-251-1422
Link: Downers Grove, IL Network Support Services
||1900 E Golf Rd
Schaumburg, Illinois 60173
|Sales Phone: 847-944-8599
Link: Schaumburg, IL Network Support Services
||1363 Shermer Road
Northbrook, Illinois 60062
|Sales Phone: 224-534-2088
Link: Skokie, IL Network Support Services
Consulting and Technical Support for BlackBerry Environments
BlackBerry wireless PDAs were once one of the most popular products for maintaining location-independent connectivity to messaging, scheduling, web applications, and other critical business information. Progent offers Skokie, Illinois companies the expertise of BlackBerry-qualified consultants who can assist companies to manage their BlackBerry deployments or transition efficiently to a current smartphone solution.
As the sophistication of small company IT technology has increased, and as the need for world-class protection, reliability, and recoverability has grown to be the norm for companies regardless of size, successful deployment and support of BlackBerry technology has grown increasingly challenging. To deal with issues such as data protection, business continuity, and synchronization of BlackBerry PDAs with diverse messaging servers and corporate databases, small businesses frequently resort to external consulting firms who specialize in RIM BlackBerry installation and troubleshooting.
Progent offers the services of BlackBerry-certified consultants who can assist small businesses to plan, manage, and repair BlackBerry-based solutions economically and efficiently, dispensing with the need for an in-house BlackBerry solutions specialist and reducing the cost and stress of supporting mobile workers. Progent's BlackBerry technology engineers have in-depth backgrounds cooperating with Progent's Microsoft-certified consultants, Cisco CCIE network engineers, and CISA and GIAC-certified security professionals. This breadth of experience, combined with Progent's efficient remote support model, gives small companies an affordable alternative for integrating RIM BlackBerry products seamlessly into their information network.
Progent's experts can help your business with SQL Server 2016 integration and development consulting, Microsoft SQL Server 2014 deployment and Microsoft Exchange setup so that your data and messaging systems work efficiently with BlackBerry Enterprise Server. Progent can also assist you to migrate from previous releases of BlackBerry and Microsoft technology, set up streamlined administration tools to help you monitor and support BlackBerry devices throughout your business, recommend security policies that make sense for your business, develop custom wireless software, and ensure that your IT network infrastructure is properly designed to handle your BlackBerry users. Also, Progent's disaster recovery consultants can help make sure that your BlackBerry data is included in your regular backup procedures so that it can be recovered rapidly and safely.
Technical Expertise for BlackBerry Enterprise Server
BlackBerry Enterprise Server (BES) streamlines administration and maintenance of RIM BlackBerry devices, providing a single platform for handling critical tasks such as smartphone installation, updates, and retirement while also providing a solid infrastructure for data protection and fault tolerance. BlackBerry Enterprise Server delivers seamless communication between Microsoft Exchange, Groupwise, or Lotus Domino messaging servers and BlackBerry users and allows wireless synchronization.
BES Server offers a wealth of data protection capabilities beginning with automatic data encryption of messages transmitted between a BlackBerry wireless handset and BlackBerry Enterprise Server based on AES or Triple Data Encryption Standard (Triple DES). BlackBerry Enterprise Server also allows excellent versatility in adjusting degrees of protection to match the specific requirements of your mobile network. Progent's BlackBerry certified engineers can assist you to choose powerful security functions and activate them remotely. Examples of these wirelessly selectable security settings include:
- Lock down a BlackBerry device
- Erase information from a missing BlackBerry smartphone
- Disable Bluetooth functionality
- Enable built-in defenses against malware
BES Server also offers flexibility in determining ways to keep BlackBerry users from loading or running unsecure or prohibited code. Progent can assist you to select protective processes such as:
- Specify exactly what applications are allowed on the device
- Prevent third-party programs from allocating persistent storage on the BlackBerry smartphone
- Determine which functions external applications can use on the smartphone
- Limit the types of connections external applications running on the device can establish
- Block all external programs from being loaded or run on the BlackBerry smartphone
Professional RIM BlackBerry Consulting Support Available Online from Progent
Progent's authorized BlackBerry support specialists are accessible online to provide prompt technical help to companies in the Skokie region or throughout the state of Illinois. Progent's experienced online technical support team has helped IT organizations solve network problems and reduce IT service costs in every state in the U.S. and built a large following of satisfied customers. (Refer to Progent's customer testimonials.)
Progent can provide online assistance for a broad selection of technologies related to RIM BlackBerry products such as synchronization, configuration with Microsoft Exchange, setting up BlackBerry BES Server, and strengthening wireless security. Important BlackBerry certifications awarded to Progent's support professionals include:
BlackBerry Certified Support Specialist
Progent's BlackBerry Certified Support Specialist can assist you to perform common support operations including configuring BlackBerry smartphones and BlackBerry Desktop software, adding e-mail addresses to the BlackBerry Internet Service, choosing account configurations, launching e-mail filters, changing user accounts, upgrading BlackBerry smartphones, sending service books, and installing BlackBerry Desktop Manager to work with your corporate messaging software. Progent's seasoned service professionals can in addition help your company to troubleshoot a wide array of issues concerning synchronization, handset detection, email consistency, web access, wireless connectivity, IM, workstation software configuration, and BlackBerry Desktop Redirector.
As a leader in delivering countrywide remote help for small office networks, Progent offers responsive and affordable contact with a BlackBerry Certified Support Specialist. Progent's online technical support skills keeps your BlackBerry support expenses low and, by solving issues quickly, optimizes the efficiency of your BlackBerry smartphone clients.
BlackBerry Certified Server Support Specialist
Progent's BlackBerry Certified Server Support Specialist can provide the skills needed to install and troubleshoot the BlackBerry Enterprise Server in an Exchange environment. Progent's BlackBerry-certified expert can assist you to use resources such as BlackBerry Administration Service, the BlackBerry Technical Solution Center, and BlackBerry Utilities to run critical procedures such as troubleshooting enterprise activation issues, adding and removing BlackBerry device clients, setting activation passwords, implementing over-the-air software installation and configuration, deploying and debugging the BlackBerry Smart Card Reader, and configuring backup and recovery processes.
Progent's BlackBerry engineers can also help you to operate administration software such as the BlackBerry Administration Service for role-based administration, troubleshooting attachment and data flow problems, and utilizing WiFi for activation. In addition, Progent can explain the role of IT policies in the BlackBerry BES system and help you to select and implement appropriate security configurations.
Progent's Microsoft-certified Microsoft Exchange Server engineers can team with Progent's BlackBerry Certified Server Support Specialist to assist your company to enhance your existing Exchange Server infrastructure for operating in conjunction with BlackBerry BES Server or move your BlackBerry system to the latest version of Exchange.
BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator offers advanced knowledge for deploying, administering, tracking, and maintaining one or several BlackBerry BES Servers in an email environment based on Microsoft Exchange Server. Progent's BlackBerry-certified engineer offers expertise in important technologies related to BlackBerry management such as the BlackBerry Enterprise Solution, Windows permissions, database architecture, Microsoft Outlook, firewalls, proxy servers, TCP/IP, and IT policies and scheduling. Progent can show you how to install and delete BlackBerry smartphone users on Microsoft Exchange Server and Active Directory, configure, monitor, and administer BlackBerry Enterprise Server, administer BlackBerry devices and client accounts, back up and manage storage groups, configure permissions, install the MDS and Instant Messaging, implement push and pull access control lists, manage Microsoft Exchange data flow, create, update, and apply wireless LAN and Virtual Private Network configurations, implement SNMP traps for alerts, and produce reports based on SNMP results.
Progent's BlackBerry-certified consultant can support your BlackBerry technology in a variety of settings such as Windows 2000, 2003 or 2008 Servers, Windows XP, Windows Vista, and Windows 7 and 8 desktops, BlackBerry Desktop Manager, VMware, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition help you to utilize utilities such as BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Enterprise Server Resource Kit, BlackBerryDBBackup, Performance Calculator and SNMP.
Call or Email Progent to Get Assistance from a BlackBerry-Qualified Expert
In order to get in touch with Progent about technical assistance for BlackBerry mobile wireless solutions, call 1-800-993-9400 or refer to Contact Progent.