Consulting Support for BlackBerry Environments
BlackBerry Consulting ServicesBlackBerry mobile PDAs were at one time among the most popular solutions for maintaining anytime-anywhere access to messaging, calendars, web-based programs, and other critical business data. Progent can provide Skokie, Illinois companies support from BlackBerry-premier experts who can assist businesses to manage existing BlackBerry deployments or transition smoothly to a more popular mobile platform.

As the sophistication of small business networks has increased, and as the need for enterprise-class security, dependability, and recoverability has grown to be the standard for companies of all sizes, effective deployment and support of BlackBerry solutions has become increasingly difficult. To address areas such as data protection, business continuity, and synchronization of BlackBerry handhelds with a variety of messaging servers and corporate databases, small organizations frequently turn to external support firms who offer expertise in BlackBerry installation and troubleshooting.

Progent can provide the services of BlackBerry-premier engineers who can assist small organizations to plan, administer, and troubleshoot BlackBerry-based solutions affordably and effectively, eliminating the requirement for an internal BlackBerry technology specialist and lowering the expense and hassle of maintaining wireless workers. Progent's BlackBerry technology engineers have extensive experience cooperating with Progent's Microsoft-certified experts, Cisco CCIE network engineers, and CISA and GIAC-certified network security professionals. This range of experience, coupled with Progent's proven online service delivery capabilities, gives small businesses an affordable solution for integrating RIM BlackBerry technology productively into their business information network.

Progent's experts can assist your business with SQL Server 2016 integration and development consulting, Microsoft SQL 2014 deployment and Exchange Server 2016 setup so that your data and messaging infrastructure operate efficiently with BlackBerry Enterprise Server. Progent can also assist you to migrate from older versions of BlackBerry and Microsoft technology, configure easy-to-use management tools to enable you to monitor and control BlackBerry smartphones throughout your business, recommend security policies that are right for your business, develop custom wireless applications, and make sure that your network architecture is properly configured to handle your BlackBerry clients. Also, Progent's disaster recovery specialists can help ensure that your BlackBerry information is included in your scheduled backup processes so that it can be recovered rapidly and safely.

Chicago Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Chicago Metro Area.

Onsite IT Consulting
Progent locations in Chicago Metro Area

City Address Phone Link
Chicago 500 North Michigan Avenue
Chicago, IL 60611
United States
(312) 800-0223 Chicago Network Support Services
Downers Grove 1431 Opus Place, Suite 110
Downers Grove, IL 60515
United States
(331) 251-1422 Downers Grove Network Support Services
Schaumburg 1900 E Golf Rd, Suite 950
Schaumburg, IL 60173
United States
(847) 944-8599 Schaumburg Network Support Services
Skokie 5250 Old Orchard Rd, Suite 300
Skokie, IL 60077
United States
(224) 534-2088 Skokie Network Support Services


Technical Help for BlackBerry BES Server
Research in Motion's advanced solution for administering large groups of BlackBerry smartphones is the BlackBerry Enterprise Server (BES). This powerful software enables Exchange, Lotus, or Novell GroupWise clients to transmit and receive emails that stay encrypted during transit to provide optimum data protection. BlackBerry Enterprise Server also streamlines a broad variety of crucial administrative tasks that span from BlackBerry configuration and updates to wireless security and high availability.

BlackBerry BES Server Troubleshooting Support

Progent's BlackBerry-premier consultants can help you use RIM BlackBerry BES Server to perform basic tasks such as:

  • Deploy and manage applications
  • Schedule device, program, and IT policy updates
  • Upgrade BlackBerry smartphone software remotely
  • Control client configurations with BlackBerry's extensive library of IT policies

Progent's BlackBerry-certified consultants can also assist you to utilize BlackBerry Enterprise Server to implement important tasks not supported by the entry-level BES Server Express. These tasks include:

  • Install and manage BlackBerry's high-availability infrastructure using virtualization
  • Deploy BlackBerry devices remotely
  • Establish custom administration roles
  • Monitor and analyze the integrity of your solution

Progent's Remote BlackBerry-premier Support is Fast and Affordable
For businesses in Skokie, Illinois who want quick and affordable help from a qualified BlackBerry support professional, Progent delivers effective remote help from a veteran network support team who have delivered network solutions to companies in every state in the United States. (See Progent's customer testimonials.)

Remote support eliminates travel expense and enables specialists to fix technical issues rapidly, so you minimize wasted productivity. Progent's BlackBerry consultants have earned accreditations in all BlackBerry technologies and can provide professional help in fields such as resolving synchronization issues, configuring BlackBerry Enterprise Server (BES), and creating a secure, fault-tolerant network infrastructure for BlackBerry users. Credentials held and practice areas offered by Progent's BlackBerry specialists include:

BlackBerry Certified Support Specialist
RIM BlackBerry ExpertsA Progent BlackBerry Certified Support Specialist can assist your business to carry out basic support functions including configuring BlackBerry smartphones and BlackBerry Desktop software, adding e-mail addresses to the BlackBerry Internet Service, choosing account settings, setting up messaging filters, modifying user profiles, upgrading BlackBerry smartphones, transmitting service books, and installing BlackBerry Desktop Manager to work with your corporate email software. Progent's seasoned experts can also help your company to troubleshoot a broad array of problems associated with synchronization, handset recognition, email consistency, web access, mobile connectivity, IM, PC software configuration, and Desktop Redirector.

As a leader in providing countrywide remote support for small company IT networks, Progent can provide quick and affordable access to a BlackBerry Certified Support Specialist. Progent's online technical support skills keeps your BlackBerry support expenses low and, by resolving issues quickly, optimizes the efficiency of your BlackBerry smartphone clients.

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer ExpertsProgent offers the services of a BlackBerry Certified Solution Designer to assist you to plan, deploy, test, troubleshoot, and document a wireless solution based upon the integration of the BlackBerry Enterprise Solution, Exchange Server, and Active Directory. Progent's high-level consulting support services for BlackBerry include business and technology requirements assessment, system architecture, roll-out strategy and execution, performance optimization, configuration of a fault-tolerant architecture, information backup and business recovery consulting, and system-wide security engineering.

Progent's BlackBerry Certified Solution Designer can work with you and your IT management staff to define your operational objectives and to design a wireless solution that meets your information technology budget and aligns with your business strategy. Progent can clarify the implications of your operational processes on the design of a BlackBerry Enterprise Solution, evaluate your existing network infrastructure's suitability to support a BlackBerry BES Server, help your organization to decide which management model and equipment match your requirements, and evaluate your messaging environment configuration. Progent can also help you understand the performance impact that the BlackBerry Enterprise Server, SQL SQL Server, and Exchange Server have on each other so you can make informed choices concerning options for software versions, server hardware and mass storage, network topology, and application configuration.

To maximize network security, Progent's BlackBerry-certified expert can assist you to choose and configure sensible security features for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also work in conjunction with Progent's CISSP and GIAC-premier security specialists to perform company-wide security assessment and compliance validation and recommend enhancements to accommodate your BlackBerry solution.

Contact Progent to Get Help from a BlackBerry-Certified Professional
To get in touch with Progent about technical support for BlackBerry wireless solutions, call 1-800-993-9400 or visit Contact Progent.



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    If your company is producing Linux-based applications in an environment that includes MS Windows-based processors, PCs, and office applications, Progent can provide comprehensive information technology outsourcing that frees you to focus on your area of strategic know-how without the continual hassle of maintaining your company information system. Through the use of smart network monitoring and by delivering online and in-person support when your business needs it, Progent represents an affordable solution for managing an information system that features excellent reliability, protection, and performance. Progent's UNIX/Linux developer assistance offerings include full-service network support outsourcing, virtual infrastructure, remote and on-site service and troubleshooting, 24x7 monitoring services, and Contact Center outsourcing.

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    Cisco's security and offsite access solutions for small to mid-size companies represent a complete range of manageable security hardware and software to help safeguard your wired and wireless information system. Cisco's VPN product family includes routers, firewalls, and Virtual Private Network access concentrators. Progent's expert consulting staff includes experienced specialists with Cisco's Certified Internetwork Expert and Cisco Certified Network Professional certifications who can help your company to select Cisco VPN, Cisco RADIUS Security, and additional Cisco security technologies that fit best with your corporate objectives.

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    Progent can provide cost-effective online and on-premises consulting to help companies to migrate all or part of their critical network resources to Google Cloud Platform services. This can save time and equipment costs and allow access to Google's cutting edge machine learning technology. Progent can help you with every aspect of Google Cloud Platform integration including needs analysis, readiness evaluation, architectural design, pilot testing, configuration, centralized administration, performance optimization, licensing management, backup/restore mechanisms, and security.

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    For companies that have a mix of Apple Mac and Windows computers, there exist two basic solutions for running Windows-dependent applications on a Mac: an external connection to a physical Windows PC or local emulation of a Windows environment on a macOS or Mac OS X desktop. Microsoft's Remote Desktop Connection for Mac enables you to attach a Mac to a remote Microsoft Windows-powered computer to run Microsoft Windows applications and access network resources. Microsoft's Virtual PC for Apple Mac simulates Microsoft Windows on an Apple Mac computer so you can use Microsoft Windows programs locally. Progent's macOS and Mac OS X technology consultants can help your company to manage these products for using Microsoft Windows software on your Macs and can in addition assist you to assess and configure third-party products for Windows platform simulation.

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    If you are a network consultant with system support experience, joining Progent and working for Progent's customers will enhance your skills via interaction with Progent's staff of mutually supportive, high-output consultants. Progent's commitment to providing network expertise and technical help to small businesses will give you the opportunity to consult closely with decision makers and add significantly to the success of dynamic companies. Also, Progent's virtual office environment provides state-of-the-art technology for remote service and wireless connectivity to allow you to deliver fast fixes when you take on business-critical issues.

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    ProSight Data Protection Services from Progent provide small and medium-sized organizations a low cost and fully managed solution for reliable backup/disaster recovery (BDR). Available at a low monthly rate, ProSight Data Protection Services automates and monitors your backup processes and enables rapid restoration of critical files, apps and virtual machines that have become unavailable or damaged as a result of hardware failures, software bugs, natural disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises device, or to both. Progent's BDR specialists can deliver advanced support to configure ProSight DPS to to comply with government and industry regulatory standards such as HIPAA, FIRPA, PCI and Safe Harbor and, whenever needed, can help you to recover your business-critical information.

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    Progentís IT outsourcing packages offer affordable computer consulting for small businesses. Whether it includes designing system architecture, creating an internal Help Desk or outsourcing a one, deploying an updated e-mail system, monitoring your system, or building an on-line eCommerce application, outsourcing your IT engineering services can contain costs and minimize risks, allowing IT support budgets to increase in a more linear and controlled manner than is possible by building up a bulky, all-purpose in-house IT staff. Progentís Outsourcing White Paper and flyers explain how Progent can enable you to build a protected and robust network architecture for your vital business software powered by Windows including Office XP, Microsoft Office 2003, and Microsoft Office 2000.

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    Microsoft Dynamics GP 2010 software is a comprehensive business management solution that integrates data and operations across your company, interfaces easily with other applications, and connects workers, customers and suppliers regardless of time or place. Designed for small to mid-size businesses, Microsoft Dynamics GP 2010 and MS Dynamics GP Version 10.0 provide capability for financials, analytics and reporting, project management, inventory and order control, eCommerce, human resource management, CRM, field force automation, manufacturing, retail, and online business services. Progent can help you set up and manage a reliable, secure server and communications infrastructure to support Microsoft Dynamics Great Plains, and can provide experienced Great Plains consultants to help your business exploit the full potential of Microsoft Dynamics GP/Great Plains 2010.

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    E-Mail Guard is Progent's economical spam filtering and virus defense solution that gives small businesses world-class protection against spam, viruses, DHA attacks, and other types of e-mail-based assaults on computer networks. E-Mail Guard is powered by Postini's perimeter management technology, a full library of web-based antispam and anti-virus services that stop email assaults before they can penetrate the company firewall. Perimeter Manager also allows administrators track and control their email application, irrespective of server vendor, hardware technology, or geographic location.

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    Progent's Juniper-certified network engineers can assist your organization to design and carry out the installation of Juniper J Series firewall/VPN routers, configure security policies and fault-tolerant redundancy, and provide ongoing technical consulting and troubleshooting services.

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    Cisco Unified Communications Manager, formerly known as CallManager, is the heart of Cisco's collaboration portfolio. Cisco Unified Communications Manager and Unified Communications Manager Express (CME) offer a modern IP-PBX by integrating tightly with unified messaging apps such as Unified Communications Manager IM and Presence Service, Cisco Unity Express for voicemail management, Mobile Connect for Single Number Reach (SNR, and Cisco Unified Contact Center Enterprise for building a highly automated customer contact center. Progent's CCIE-certified consultants can deliver effective and budget-friendly remote and onsite support to help businesses of all sizes to create and maintain CUCM ecosystems by providing Cisco Unified Communications Manager integration and technical support consulting services that deliver optimum productivity. Progent's consultants can assist with any facet of Unified CM setup and debugging in areas such as integrating Cisco Voice over IP phones and desktop Video phones, designing dial plans, setting up SIP connections and PSTN support, deploying ISR G2 routers with CUBE support, designing Cisco UCS server failover systems for survivability, performance tuning, and integration with Microsoft Exchange Server.

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    Progent's Meraki wireless AP experts provide online and on-premises support services to help businesses of any size to design, install, maintain, expand or debug Wi-Fi networks that include Cisco Meraki APs. Progent can assist you to configure and manage Meraki-based Wi-Fi networks for sites that range from a telecommuter's home or a remote office to a campus or a multi-site enterprise. Progent can also assist you to configure other Cisco products such as switches, routers and firewalls to build a seamless ecosystem that provides the same access, responsiveness, security compliance, ease of management and uptime for wired and Wi-Fi users regardless of their location or computing device.

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    Progent can help you in any facet of your upgrade to Microsoft Exchange Server 2019 including configuring Windows Server 2019 as a host for Exchange; planning HA infrastructure for an on-premises, Microsoft cloud connected or hybrid environment; moving mailboxes; designing and configuring Hyper-V; configuring hardware load balancing; setting up Database Availability Groups (DAGs) with MCDB caching; setting up Skype for Business 2019 for voicemail; integration with SharePoint Server or SharePoint Online; preparing firewalls; integration with Microsoft Office 365; and configuring Outlook.

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    Progent's Test and Training Lab located at the QTS Data Center can be used for testing mission-critical applications, developing efficient migration procedures, evaluating and optimizing performance, designing or verifying business continuity strategies, mitigating compatibility problems, and building training environments for new products and technologies. For Progent clients who lack adequate internal resources to configure effective test environments, the lab reduces capital outlay and technical risk and helps keep vital network initiatives on schedule.

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    Progent's Microsoft-certified network experts can help your organization to determine the benefits of Microsoft Exchange Server 2010 for your business and can assist you to plan and carry out an efficient migration to Microsoft Exchange Server 2010 from Microsoft Exchange Server 2003 or Exchange 2007 that will provide fast ROI by improving your workers' efficiency, cutting the cost of equipment and service, simplifying management, and consolidating your key communications technologies.

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    Ubiquiti's UniFi family of Wi-Fi network devices includes a wide selection of Wave 2 802.11ax Wi-Fi APs, security gateways, and managed switches. Ubiquiti UniFi appliances installed throughout multiple sites with thousands of access points can be remotely configured and managed using Ubiquiti's free UniFi Controller software, which centralizes and streamlines setup, discovery, administration, optimization, debugging, monitoring, and reporting. Progent can provide the expertise of veteran Wi-Fi consultants who can assist you to determine the benefits of Ubiquitiís UniFi products for your environment and assist you to design, install, administer, and maintain your UniFi solution.

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    Before Progentís MOM-based solution, network issues were approached reactively, once workers complained about them. With the benefit of proactive, automated warnings and trend analyses created by Microsoft Operations Manager, Progent can now address system issues before they becomes critical enough to disrupt network uptime. Thanks to MOM, Progent can deal with incipient problems before customers suspect that the problems are there. Progent supports MOM 2005 and Microsoft Operations Manager 2000 to provide small company IT systems enterprise-class service continuity, security and performance.

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