Consulting and Technical Support for BlackBerry Environments
BlackBerry wireless PDAs were once one of the most successful solutions for achieving anytime-anywhere access to messaging, calendars, web-based applications, and other critical business information. Progent can provide Skokie, Illinois businesses support from BlackBerry-certified consultants who can help businesses to manage existing BlackBerry deployments or migrate efficiently to a current smartphone platform.
As the complexity of small business IT technology has expanded, and as the demand for world-class security, dependability, and recoverability has become the norm for businesses of all sizes, effective deployment and support of RIM BlackBerry solutions has become more difficult. To address areas like data protection, business continuity, and synchronization of BlackBerry PDAs with a variety of email systems and shared databases, small businesses frequently turn to external support firms who specialize in BlackBerry integration and troubleshooting.
Progent offers the services of BlackBerry-premier consultants who can help small businesses to plan, administer, and repair BlackBerry-based environments affordably and effectively, doing away with the requirement for an internal BlackBerry technology specialist and lowering the cost and stress of supporting wireless work groups. Progent's BlackBerry specialists have in-depth backgrounds working with Progent's Microsoft-certified experts, Cisco CCIE-certified network engineers, and CISA and GIAC-certified network security specialists. This range of knowledge, combined with Progent's proven online service delivery model, gives small businesses a budget-friendly solution for incorporating RIM BlackBerry technology productively into their business information network.
Progent's engineers can assist your business with SQL Server 2016 integration support, Microsoft SQL Server 2014 configuration and Exchange setup so that your database and email systems work efficiently with BlackBerry BES Server. Progent can also help you to migrate from older editions of BlackBerry and Microsoft technology, configure streamlined management utilities to help you monitor and control BlackBerry smartphones across your company, define security policies that are right for your business, develop custom mobile software, and make sure that your IT network architecture is appropriately configured to accommodate your BlackBerry clients. In addition, Progent's business continuity consultants can help ensure that your BlackBerry data is included in your regular backup processes in order that it can be restored quickly and safely.
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Progent offers consulting services and onsite technical support throughout the Chicago Metro Area.
Progent locations in the Chicago Metro Area
BlackBerry Enterprise Server (BES) Technical Services
The BlackBerry Enterprise Server gives businesses a centralized and secure source for incorporating BlackBerry smartphones into their messaging, collaboration, and software application infrastructure. BlackBerry BES Server allows wireless BlackBerry clients to connect to Microsoft Exchange Server, IBM Lotus Domino, or Novell GroupWise email and to synchronize BlackBerry handsets with PC desktops to achieve up-to-date information for collaborative programs like calendars, contact lists, to-do lists, IM, and specialized business software. Due to BlackBerry Enterprise Server integration with Microsoft Exchange Server, mobile workers carrying BlackBerry handsets can have effortless connectivity with Exchange messages as well as to IM-aware software through Microsoft Office Communications Server and Microsoft Lync Server 2010 support.
Progent's BlackBerry-premier consultants can show you how to design, deploy, and troubleshoot BlackBerry BES Server so that you improve the efficiency of BlackBerry users, simplify the administration of a BlackBerry environment, and reduce the cost of supporting a mobile workforce.
Progent's Remote BlackBerry-premier Support is Fast and Economical
For businesses in Skokie, Illinois who need fast and economical access to a qualified RIM BlackBerry support professional, Progent provides efficient remote assistance from a seasoned support staff who have delivered network solutions to organizations in each state in the country. (Refer to Progent's client testimonials.)
Online consulting services avoids travel costs and allows consultants to fix technical issues rapidly, so you minimize lost productivity. Progent's BlackBerry consultants have earned accreditations in all BlackBerry solutions and offer expert help in fields such as fixing synchronization issues, configuring BlackBerry Enterprise Server (BES), and creating a secure, fault-tolerant system architecture for BlackBerry users. Certifications earned and skill sets offered by Progent's BlackBerry specialists include:
BlackBerry Certified Support Specialist
A Progent BlackBerry Certified Support Specialist can assist your business to perform common support functions including setting up BlackBerry smartphones and BlackBerry Desktop software, adding addresses to the BlackBerry Internet Service, choosing account settings, launching messaging filters and auto-signature, modifying user profiles, upgrading BlackBerry smartphones, sending service books, and installing BlackBerry Desktop Manager to work with your company messaging software. Progent's seasoned experts can also assist you to troubleshoot a broad range of problems associated with synchronization, device detection, messaging consistency, web browsing, wireless connections, IM, PC application configuration, and BlackBerry Desktop Redirector.
As a leader in providing countrywide remote technical assistance for small business IT networks, Progent offers responsive and affordable contact with a BlackBerry Certified Support Specialist. Progent's remote technical support expertise keeps your wireless support costs low and, by dealing with problems promptly, improves the productivity of your BlackBerry clients.
BlackBerry Certified Server Support Specialist
Progent's BlackBerry Certified Server Support Specialist has the knowledge needed to configure and troubleshoot the BlackBerry BES Server in an Exchange environment. Progent's BlackBerry specialist can assist you to use resources such as BlackBerry Administration Service, the BlackBerry Technical Solution Center, and BESMon to perform critical procedures such as resolving enterprise activation problems, registering and removing BlackBerry smartphone users, activating passwords, implementing over-the-air program loading and configuration, deploying and debugging the BlackBerry Smart Card Reader, and configuring database backup and recovery processes.
Progent's BlackBerry consultants can also assist you to operate management software such as the BlackBerry Administration Service for role-based administration, troubleshooting attachment and data flow issues, and using WiFi for activation. Also, Progent can help you understand the role of IT policies in the BlackBerry BES system and help your company to select and install sensible security configurations.
Progent's Microsoft-certified Exchange Server experts can team with Progent's BlackBerry Certified Server Support Specialist to assist your company to enhance your existing Microsoft Exchange infrastructure for operating in conjunction with BlackBerry BES Server or migrate your BlackBerry solution to the latest edition of Exchange.
BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator has high-level knowledge for deploying, administering, tracking, and maintaining one or several BlackBerry Enterprise Servers in an email environment powered by Exchange. Progent's BlackBerry consultant has support skills in key technologies related to BlackBerry management including the BlackBerry Enterprise Solution, Windows permissions, database architecture, Microsoft Outlook, firewalls, proxy servers, DMZ, and IT policies. Progent can assist you to install and delete BlackBerry device users on Exchange and Windows Active Directory, set up, track, and manage BlackBerry BES Server, administer BlackBerry devices and user accounts, back up and manage storage groups, apply permissions, set up the Mobile Data System (MDS) and Instant Messaging, deploy push and pull access control lists, control Exchange Server data flow, generate, update, and assign wireless LAN and Virtual Private Network configurations, implement SNMP traps for alerts, and produce management reports to summarize SNMP results.
Progent's BlackBerry engineer can support your BlackBerry technology in a variety of environments such as Windows 2K, 2003 or 2008 platforms, Windows XP, Vista, Windows 7, and Windows 8 desktops, BlackBerry Desktop Manager, VMware, MSDE 2000, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also assist you to use utilities like BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Enterprise Server Resource Kit, BlackBerry Enterprise Server log files, Microsoft SQL Server Enterprise Manager and BlackBerry MDS Runtime.
BlackBerry Certified Solution Designer
Progent offers the services of a BlackBerry Certified Solution Designer to assist your business to plan, deploy, validate, repair, and produce documentation for a mobile wireless solution built on the combination of the BlackBerry Enterprise Solution, Exchange, and Microsoft Active Directory. Progent's high-level engineering support services for BlackBerry include business and technology requirements analysis, system architecture, installation strategy and execution, performance tuning, configuration of a fault-tolerant architecture, information backup and business recovery consulting, and security design.
Progent's BlackBerry Certified Solution Designer can work with you and your stakeholders to understand your functional goals and to design a wireless environment that fits within your information technology budget and aligns with your business strategy. Progent can clarify the implications of your organizational policies on the design of a BlackBerry Enterprise Solution, evaluate your current connectivity infrastructure's ability to accommodate a BlackBerry BES Server, help your organization to decide which administration approach and equipment meet your needs, and evaluate your messaging environment topology. Progent can also explain the performance implications that the BlackBerry BES Server, SQL SQL Server, and Microsoft Exchange Server have on each other so you can make informed choices about options for software editions, server hardware and storage, network design, and application set up.
To optimize system security, Progent's BlackBerry-certified consultant can assist your company to select and configure sensible security options for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also operate with Progent's CISA and CISM-certified security specialists to perform network-wide security vulnerability and compliance validation and suggest improvements to account for your BlackBerry solution.
Contact Progent for Help from a BlackBerry-Qualified Professional
In order to contact Progent about engineering expertise for BlackBerry mobile wireless technology, phone 1-800-993-9400 or refer to Contact Progent.