Consulting and Technical Support for BlackBerry Technology
RIM BlackBerry Support ServicesBlackBerry wireless PDAs were at one time one of the most popular products for maintaining location-independent connectivity to messaging, scheduling, web applications, and other vital business data. Progent can provide Skokie, Illinois companies the expertise of BlackBerry-certified consultants who can help companies to manage their BlackBerry environments or migrate smoothly to a modern smartphone solution.

As the sophistication of small business IT technology has expanded, and as the demand for world-class security, reliability, and recoverability has grown to be the norm for organizations regardless of size, successful deployment and support of BlackBerry technology has become increasingly challenging. To deal with areas such as security, disaster recovery, and synchronization of BlackBerry PDAs with a variety of messaging systems and company databases, small organizations often turn to external consulting professionals who offer expertise in RIM BlackBerry installation and troubleshooting.

Progent offers the services of BlackBerry-premier consultants who can assist small organizations to design, manage, and repair BlackBerry-based solutions affordably and effectively, eliminating the necessity for an in-house BlackBerry technology specialist and reducing the cost and stress of supporting wireless work groups. Progent's BlackBerry technology engineers have in-depth backgrounds cooperating with Progent's Microsoft-certified experts, Cisco CCIE-certified network engineers, and CISSP and CISM-certified network security specialists. This range of knowledge, combined with Progent's efficient online support model, provides small companies an economical solution for incorporating RIM BlackBerry technology productively into their IT system.

Progent's engineers can assist your business with SQL Server 2016 integration consulting, Microsoft SQL 2014 configuration and Exchange Server setup so that your database and messaging infrastructure work optimally with BlackBerry BES Server. Progent can also help you to migrate from older versions of BlackBerry and Microsoft software, configure easy-to-use management utilities to help you monitor and support BlackBerry devices across your business, recommend security policies that are right for your company, customize wireless software, and ensure that your IT network architecture is appropriately configured to handle your BlackBerry clients. Also, Progent's business continuity specialists can help ensure that your BlackBerry data is incorporated in your regular backup procedures so that it can be recovered rapidly and safely.

Chicago Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Chicago Metro Area.

Onsite IT Consulting
Progent locations in Chicago Metro Area

City Address Phone Link
Chicago 500 North Michigan Avenue
Chicago, IL 60611
312-800-0223 Chicago Network Support Services
Downers Grove 1431 Opus Place, Suite 110
Downers Grove, IL 60515
331-251-1422 Downers Grove Network Support Services
Schaumburg 1900 E Golf Rd, Suite 950
Schaumburg, IL 60173
847-944-8599 Schaumburg Network Support Services
Skokie 5250 Old Orchard Rd, Suite 300
Skokie, IL 60077
224-534-2088 Skokie Network Support Services

Technical Support Services for BlackBerry Enterprise Server (BES)
Research in Motion's high-end solution for managing large collections of BlackBerry devices is the BlackBerry Enterprise Server. This powerful software allows Exchange Server, IBM Lotus Domino, or Groupwise users to transmit and receive messages that stay encrypted during transit to provide optimum security. BES Server also streamlines a broad variety of critical management jobs ranging from BlackBerry configuration and upgrades to mobile security and high availability.

RIM BlackBerry Enterprise Server Configuration Assistance

Progent's BlackBerry-certified consultants can show you how to utilize RIM BlackBerry Enterprise Server to perform routine tasks such as:

  • Deploy and manage applications
  • Schedule smartphone, application, and policy updates
  • Upgrade BlackBerry smartphone firmware wirelessly
  • Manage client configurations with BES Server's vast library of policies

Progent's BlackBerry-premier engineers can also help your company to use BES Server to implement key tasks not supported by the less advanced BlackBerry BES Server Express. These procedures include:

  • Install and manage BlackBerry's fault-tolerant architecture using VMware
  • Deploy BlackBerry devices wirelessly
  • Establish custom administration roles
  • Monitor and report on the integrity of your solution

Expert RIM BlackBerry Consulting Support Available Online from Progent
Progent's authorized BlackBerry engineers are accessible remotely to provide expert assistance to businesses in the Skokie area or throughout the state of Illinois. Progent's experienced online consulting experts have helped businesses resolve network problems and cut IT service costs in each state in the U.S. and built a substantial following of loyal clients. (Refer to Progent's customer testimonials.)

Progent can provide remote help for a broad selection of technologies related to BlackBerry software and devices including synchronization, integration with Microsoft Exchange, managing BlackBerry Enterprise Server, and improving wireless security. Important BlackBerry credentials earned by Progent's support experts include:

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers advanced skills for deploying, administering, monitoring, and troubleshooting one or several BlackBerry Enterprise Servers in a messaging environment powered by Exchange. Progent's BlackBerry consultant offers expertise in key areas related to BlackBerry integration including the BlackBerry Enterprise Solution, Windows permissions, email and database architecture, Outlook, firewalls, proxy servers, DMZ, and network policies. Progent can show you how to add and delete BlackBerry device users on Microsoft Exchange Server and Active Directory, set up, track, and manage BlackBerry BES Server, manage BlackBerry handhelds and client accounts, archive and support storage groups, apply permissions, install the Mobile Data System and IM, deploy push and pull access control lists, control Exchange data flow, create, update, and apply WLAN and VPN configuration sets, set up SNMP traps, and generate management reports based on SNMP results.

Progent's BlackBerry-certified consultant can support your BlackBerry solution in a variety of environments that can include Windows 2K, 2003 or 2008 Servers, Windows XP, Windows Vista, Windows 7, and Windows 8 desktops, BlackBerry Desktop Manager, VMware ESX, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition assist you to utilize utilities such as BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Enterprise Server Resource Kit, BlackBerryDBBackup, Performance Calculator and SNMP.

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer Consulting FirmProgent can provide the support of a BlackBerry Certified Solution Designer to help your company to plan, deploy, validate, troubleshoot, and produce documentation for a mobile wireless environment built upon the integration of the BlackBerry Enterprise Solution, Exchange, and Active Directory. Progent's advanced consulting services for BlackBerry include business and technology needs analysis, solution architecture, deployment planning and execution, performance tuning, design of a fault-tolerant architecture, data backup and business recovery consulting, and security infrastructure design.

Progent's BlackBerry Certified Solution Designer can work with you and your IT management staff to understand your operational objectives and to design a mobile wireless system that fits within your information technology budget and aligns with your business plans. Progent can clarify the impact of your operational policies on the configuration of a BlackBerry Enterprise Solution, evaluate your current connectivity infrastructure's ability to support a BlackBerry BES Server, assist you to decide which management approach and hardware products match your needs, and evaluate your email and messaging system configuration. Progent can also explain the performance implications that the BlackBerry BES Server, SQL SQL Server, and Exchange Server have on one another so you can arrive at smart choices about alternatives for software versions, processors and storage, network design, and application set up.

To maximize network protection, Progent's BlackBerry-certified expert can help you to select and activate appropriate security options for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also operate with Progent's CISSP and GIAC-certified security specialists to run company-wide security assessment and compliance validation and suggest improvements to accommodate your BlackBerry solution.

Call or Email Progent for Help from a RIM BlackBerry-Qualified Professional
If you wish to contact Progent about engineering support for BlackBerry mobile wireless integration, phone 1-800-993-9400 or see Contact Progent.

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    Progent's ProSight IT Asset Management is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and protect data about your IT infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be warned automatically about upcoming expirations of SSLs or domains. By cleaning up and organizing your IT documentation, you can save up to half of time thrown away searching for vital information about your IT network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents related to managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether youíre making improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you require when you need it.

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    ProSight LAN Watch is Progentís server and endpoint monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your network running at peak levels by tracking the state of critical assets that drive your network environment. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your specified IT management personnel and your assigned Progent engineering consultant so any looming problems can be addressed before they can impact productivity.

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    Progent's webinar training classes provide small companies the affordability, convenience, and flexibility of web-based seminars plus the proven pedagogic techniques of expert instructors who employ sophisticated collaboration software to reproduce real-time, interactive classrooms. Progent offers webinar education for popular desktop applications including elements of Microsoft Office suite such as Office Excel, Word, PowerPoint, and Project: Dynamics accounting and management solutions such as MS Dynamics GP; plus other leading desktop applications like Photoshop, Adobe Acrobat Writer, and Crystal Reports.

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    Progentís Microsoft-certified experts can provide small and medium sized businesses computer consulting, support, and troubleshooting services for Microsoft SharePoint Portal Server 2003. Microsoft Office SharePoint Portal Server is an enterprise portal platform for intelligently connecting people, groups and information. SharePoint Portal Server offers a common location for your workers or customers to access, organize, distribute and interact with useful data, files, and software and to interact with other people. It enables quicker and better decisions, more efficient access across teams and more streamlined business practices. The primary goal of SharePoint Server is to gather together, in a relevant way, all of the many sources of information accessible within and without an organization. Windows SharePoint Services connect employees, clients, workgroups and projects with the knowledge theyíve developed in a way that makes data easy to find, retrieve and re-use.

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    Remote server management cards offer IT administrators full control over a server without the requirement for a personal presence. Using remote server management cards, all console screen data plus keyboard and mouse functionality are transferred to a remote session to an IT expert who can be situated anywhere in the world. Progent's Microsoft and Cisco authorized engineers can help you to plan, deploy, and support a high-availability business network that incorporates remote server management cards and Progent can utilize these remote server management cards to deliver efficient off-site technical help. Progent has experience with a variety of remote management cards such as Aten IP9001 remote server management cards, American Megatrends MegaRAC remote management cards, Dell remote server management cards, HP Lights-Out 100c remote server management cards, and Peppercon eRIC remote management cards.

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    Progent's Microsoft-certified information technology experts can provide Windows Server 2016 integration consulting to help organizations of all sizes to design and implement a smooth upgrade to Windows Server 2016 and Windows Hyper-V 2016 based on an on-premises, cloud-centric, or hybrid deployment model. Progent can help you to evaluate the business benefits of Windows Server 2016 for your environment and can help you with any facet of planning, deploying, administering or debugging your Windows Server 2016 and Hyper-V 2016 ecosystem. Progent can assist you to take advantage of the many innovative disaster recovery and information assurance features of Windows Server 2016 and Hyper-V 2016 like Windows Containers for isolating applications, Shielded Virtual Machines to protect against compromised administrators, Credential Guard and Remote Credential Guard, Just In Time (JIT) Privileged Access Management, VM software load, Storage Replica for zero-data-loss disaster recovery, plus multi-domain clusters.

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    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to map, monitor, optimize and debug their connectivity appliances such as routers and switches, firewalls, and wireless controllers as well as servers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network diagrams are kept updated, copies and displays the configuration information of virtually all devices on your network, monitors performance, and generates notices when issues are detected. By automating time-consuming management activities, ProSight WAN Watch can knock hours off common chores like making network diagrams, reconfiguring your network, finding appliances that require important software patches, or resolving performance problems.

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    Cisco's security and offsite connection technology for small companies represent a complete range of easy-to-administer security products to help safeguard your local and remote information system. Cisco's Virtual Private Network product family features routers, firewalls, intrusion detection systems and Virtual Private Network appliances. Progent's professional consulting staff includes experienced engineers with Cisco Certified Internetwork Expert and Cisco Certified Network Professional qualifications who can assist your business to select Cisco VPN, Cisco RADIUS Security, Cisco Aironet and Meraki Wi-Fi APs, and additional Cisco security solutions that align most closely with your company goals.

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    Progent offers a variety of IT support bundles for small businesses. These IT outsourcing and network monitoring solutions are built around the anticipatory problem solving abilities of System Center Operations Manager 2007, a next-generation network and IT management software platform that tracks the reliability, performance, and security of your network and identifies potential troubles before they can bring down your network. With Progent's affordably priced network support programs, small businesses can select a simple co-sourcing package built around Microsoft System Center Operations Manager with server monitoring, reporting, Help Desk and remote service or a comprehensive 24x7 outsourcing package.

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    Progent can help small and mid-size organizations to implement cybersecurity defense solutions and deliver response expertise to support offsite workers.

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