Enlarging your at-home workforce can have a significant impact on network infrastructure, cybersecurity, and company culture. Progent has 20 years of background helping small and mid-size businesses to plan, deploy, manage, tune, and troubleshoot IT environments that incorporate at-home workers. Progent can help your Skokie organization to pick the right tools and follow leading practices in creating and operating a secure virtual ecosystem for telecommuters that promotes collaboration and delivers top business value. Progent offers support services that go from as-needed guidance for getting you over challenging IT bottlenecks to comprehensive project management to help you successfully complete business-critical initiatives.

Progent can assist Skokie, Illinois companies to succeed with any facet of creating a high-functioning work-at-home environment by delivering infrastructure design and configuration services, VoIP PBX troubleshooting, voice/video conferencing support, collaboration platform selection and deployment, public cloud connectivity, Help Desk augmentation, endpoint security, backup/restore solutions, and streamlined management.

Help Desk Services for Telecommuters
A fast, company-wide changeover to a teleworker business model, which might be activated by an epidemic or as a component of a business continuity plan, can overwhelm even the most efficient internal Help Desk. Progent's Help Desk Call Center services make it possible for organizations of any size to outsource or augment their Call Desk with Progent's online Technical Response Center (TRC) team.

  • Progent's Standard Help Desk services leverage Progent's nationwide team of remote IT support experts along with world-class trouble ticketing and follow-up technology to provide an economical, modern Support Desk. Progent's Standard Help Desk Services offer an end-to-end solution that addresses all facets of online Level 1 desktop support from initial service requests through ticket generation, desktop sharing, issue resolution, and incident reporting. A browser-based User's Service Portal enables telecommuters to monitor or edit their current trouble tickets, add information, and upload screen captures or relevant files. Technical support services are delivered at a significant discount off Progent's ordinary Level 1 desktop service rates, and Progent offers the option of fast escalation to Level 2 and Level 3 support specialists to deal with complex issues. For more information, refer to Progent's Standard Helpdesk Services outsourcing for small businesses.
  • Progent's Help Desk Call Center Augmentation Service allows you to supplement your existing Help Desk Call Center team by splitting responsibilities for Support Desk services seamlessly between your regular IT support staff and Progent's extensive roster of desktop support engineers and subject matter experts. Progent's co-managed Call Desk service is based on a collective support solution utilizing the leading PSA platform for managing help requests and trouble tickets, assigning ownership, monitoring progress, and producing management reports. For details about how Progent's Call Center Augmentation Services can enable your company to deliver world-class technical support to your teleworkers, see Progent's Call Desk supplementation Services.

Contact Progent for Remote Workforce Support Services
To contact Progent about creating and maintaining a productive work-from-home environment for your Skokie, Illinois company, phone 1-800-993-9400 or visit Contact Progent.