Fast Remote Technical Support for Skokie Information Networks
Immediate Online Help for Skokie SystemsFor organizations located in Skokie or anywhere in Illinois, Progent offers remote technical support for information systems based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified professionals have delivered online support to businesses in all 50 states in the U.S. (Refer to recommendations from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE engineers to handle complex infrastructure problems, as well as the assistance of CISSP-certified cybersecurity consultants to handle high-level security design and diagnostic issues.

Progent's remote technical support experts offer exceptional leverage due to the fact that they possess the practical experience and are equipped with the sophisticated tools needed to solve most information system problems rapidly. Efficient support lowers direct costs since service calls accumulate fewer chargeable minutes. Online support also avoids the cost of sending a consultant to your location. Your company saves additionally with indirect expenses by reducing or eliminating network downtime and related losses stemming from business disruption, upset customers and vendors, idle employees, and distracted executives. Progent's advanced online technical support experience is especially valuable for organizations that depend on public clouds for critical network infrastructure or software such as Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises support may not be an alternative.

Progent's billing policy for remote help is structured to leverage your network support investment. Progent charges per minute for telephone-based assistance, so you owe just for the services that you receive. In contrast to many remote service companies, Progent asks for no startup charge or minimum job duration. Progent's one-minute billing unit and simple policy for pricing save you from situations where quick repairs manage to turn into major bills. Progent's skill at disposing of technical issues efficiently means your business spends less money.

Progent's Remote Consulting and Technical Support Expertise
Over time, Progent has refined a set of customized technologies and proven methodologies that allow the maximum degree of efficiency for remote consulting and troubleshooting for computer systems of all sizes. Progent offers protected Virtual Private Network support for gateways from a variety of leading vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology allows the consultants of Progent's online support team to link to your computer system without violating corporate security.

Progent's sophisticated customer support reporting system keeps thorough documentation of all support that Progent's customers have received. Progent's authorized engineers have access to the details of all help delivered to each client by every Progent consultant. This database of problems and fixes is structured as a conveniently exploitable support database that permits Progent's remote technical experts to communicate their knowledge company-wide to ensure that the efficiency of Progent's support services grows daily. Progent's advanced accreditations and close relationships with major vendors such as Cisco and Microsoft open up additional vast technical support knowledge bases and permit fast response from vendors' internal support staff so Progent's remote service specialists are able to determine the best resolutions in the least time.

Online services provided by Progent to companies in Skokie and anywhere in the state of Illinois include:

ProSight Fixed-price Managed IT Services for Small and Mid-size Businesses
Progent offers a family of low-cost, fixed-price managed services designed to allow small and medium-size businesses to utilize the same best-of-breed technology used by many of the world's top corporations. The ProSight portfolio of network monitoring and management services covers all critical aspects of modern networking such as email protection, threat defense based on machine leaning, automated backup and disaster recovery, infrastructure health monitoring, VM hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates cutting edge behavior analysis technology to guard endpoints and servers and VMs against new malware assaults such as ransomware and file-less exploits, which easily get by legacy signature-based AV tools. ProSight ASM protects local and cloud-based resources and offers a single platform to address the complete threat lifecycle including filtering, identification, mitigation, remediation, and forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection (ESP) managed services offer affordable multi-layer security for physical and virtual servers, workstations, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and reacting to security assaults from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, endpoint management, and web filtering via leading-edge tools incorporated within one agent managed from a unified console. Progent's data protection and virtualization consultants can help your business to plan and configure a ProSight ESP deployment that addresses your company's unique needs and that helps you prove compliance with legal and industry data security standards. Progent will help you define and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require immediate action. Progent can also assist your company to set up and verify a backup and restore system such as ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized businesses an affordable end-to-end solution for reliable backup/disaster recovery (BDR). For a fixed monthly rate, ProSight DPS automates your backup activities and allows rapid restoration of vital data, applications and virtual machines that have become lost or corrupted as a result of hardware failures, software glitches, natural disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's BDR specialists can provide advanced support to configure ProSight DPS to to comply with government and industry regulatory standards like HIPPA, FIRPA, and PCI and, whenever needed, can help you to recover your critical data. Read more about ProSight DPS Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the technology of top data security vendors to provide centralized control and comprehensive security for all your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway appliance to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. The cloud filter acts as a preliminary barricade and keeps most unwanted email from reaching your network firewall. This reduces your exposure to inbound attacks and saves system bandwidth and storage. Email Guard's onsite gateway appliance provides a deeper level of analysis for incoming email. For outbound email, the on-premises gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The on-premises gateway can also assist Exchange Server to track and protect internal email traffic that stays within your security perimeter. For more details, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller organizations to diagram, monitor, reconfigure and troubleshoot their networking hardware like switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always current, captures and displays the configuration information of virtually all devices connected to your network, monitors performance, and generates notices when potential issues are detected. By automating tedious management and troubleshooting processes, ProSight WAN Watch can knock hours off ordinary chores like making network diagrams, expanding your network, locating devices that require critical updates, or isolating performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your network operating at peak levels by checking the state of vital computers that power your business network. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your designated IT management personnel and your assigned Progent engineering consultant so that any potential problems can be addressed before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host configured and maintained by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the apps. Since the system is virtualized, it can be ported easily to an alternate hosting environment without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and safeguard information related to your network infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be alerted about upcoming expirations of SSLs or domains. By cleaning up and organizing your IT documentation, you can eliminate as much as 50% of time wasted looking for vital information about your IT network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents required for managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether you’re making improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you need when you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size organizations to obtain an unbiased evaluation of the overall health of their information system. Based on some of the leading remote monitoring and management platforms in the industry, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits show you how closely the deployment of your core network devices adhere to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI like a more manageable Active Directory (AD) system. Both also come with a year of state-of-the-art remote network monitoring and management. Advantages can include simpler network management, better compliance with government and industry security standards, more efficient utilization of IT resources, quicker troubleshooting, more reliable backup and recovery, and increased uptime. Learn more information about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service based on a brief interview with a Progent information assurance consultant. The interview is designed to help assess your organization's ability either to block or recover rapidly after an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to gather information about your current AV defense and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy a cost-effective AV and backup/recovery system that aligns with your company's needs. For details, see The ProSight Ransomware Preparedness Report.

Additional Support Services Available from Progent
Progent offers the services of world-class remote consulting professionals for special IT projects. Progent's rates for ongoing development or consulting tasks are set according to the level of expertise of the engineers required. Progent's experience with these special fields of information technology enables customers to execute critical projects within budget and on time. Progent's special remote engineering services include:

  • Call Center Services
    Progent's Help Desk Call Center support programs for businesses with environments that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include comprehensive Call Center services, shared Helpdesk services, and Help Desk consulting. Progent's Standard Help Desk Services offer smaller organizations an end-to-end service desk solution that manages all aspects of online Level 1 desktop technical support from initial requests through ticketing, remote desktop control, status tracking, problem solving, and management reports. Progent provides service desk support at a substantial discount from Progent's normal desktop support rates, and Progent offers the option of fast on-demand escalation to subject matter experts to resolve complex problems.

    Progent's Call Center consulting expertise can guide you in creating an efficient new Help Desk Call Center or revamping your current one, identifying or customizing Call Center application software to meet the particular demands of your corporation, or adding occasional phone support personnel to reinforce your internal Help Desk resources to deal with demanding scenarios such as software migrations, mass updates, or rolling out new business software.

    Progent's Help Desk Call Center team of experienced network consultants offers your clients in Skokie or anywhere in the state of Illinois immediate communication with an efficient network service resource with extensive background providing phone support and online troubleshooting for networks based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's mission is to give the Help Desk the reputation as a significant enabler of company efficiency, and Progent's target is to fix rather than just document technical problems.

  • Business Applications Services: Training, Custom Programming, and Problem Solving
    Progent's Applications Consulting Group offers remote and in-depth engineering expertise and training in special application fields that include Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can provide consulting, custom development, and education for familiar Microsoft applications including Microsoft CRM, Office Project, Microsoft Office 365 Word, and Office 365 Excel. To find out more concerning Progent's consulting, customization, and training services, visit Progent's Business Application Experts Services.

  • Centralized and Streamlined Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments through comprehensive integration with Windows Server 2016, Windows 10 clients; cohesive management of multi-OS networks that include various Linux distributions, Microsoft Hyper-V and VMware; and better public and private cloud support such as closer integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide advanced remote and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to design and install a new implementation of System Center 2016, expand or tune an existing one, upgrade smoothly from a previous release of System Center, or debug your System Center environment.

  • Remote IT Infrastructure Monitoring and Reporting Support
    Progent offers organizations in Skokie, or anywhere in the state of Illinois, remote IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) consulting and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can tune Operations Manager to suit your environment so that your computer support is proactive and automated. By exposing potential issues before they cause full-scale emergencies, system monitoring can head off stressful and expensive network failures. Progent can also utilize system monitoring utilities like Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X networks, Microsoft Windows networks, or systems that incorporate multiple operating systems.
How Your Skokie Business Can Contact Progent's Remote Service Experts
To get in touch with Progent about emergency phone-based expertise with Windows, macOS and OS X, or Linux networks, visit Progent's Emergency Remote Help, phone 1-800-993-9400, or visit Contact Progent. For organizations and new businesses in Skokie or anywhere in the state of Illinois, Progent's phone-based computer support engineers can deliver professional and affordable system help whenever your organization has to have it. More than a decade of offering online repair services has earned Microsoft Partner status for Progent's consultants and has enabled Progent to acquire world-class troubleshooting capability and to refine online connectivity technology to solve computer problems rapidly while eliminating the expense and lost productivity associated with on-premises service visits.

Even if your Skokie business relies on a local independent support technician or employs a full time IT staff that know how to deal with common network issues, Progent’s Microsoft and Cisco certified consultants can provide a convenient and transparent virtual extension of your on-site resources for situations when your regular IT support personnel either don't have the bandwidth or the knowledge to handle unexpected network crises or particularly complicated integration projects.

Advantages of Progent's Network Help for Companies in Skokie
Progent's remote network troubleshooting services allow your Skokie company to realize the benefits of immediate, expert network support without the cost of maintaining an in-house IT staff. Your information system will derive added strategic worth by being more available, efficient, and secure. Advantages to your company include:

  • Seamless remote extension of your on-site IT resources
    With most businesses in Skokie and throughout Illinois, local network service providers, whether made up of outside consultants or an internal maintenance staff, can deal with the majority of technical problems. On the other hand, major troubles sometimes occur when your regular resources are overstretched or absent, and some problems may be associated with IT products that is unfamiliar to your usual support people. In these situations, Progent's on-call support professionals offer an easy, quick, and affordable solution to supplement your regular help and to pass on valuable information to improve your capability to deal with downstream problems in-house.

  • Less Reliance on Freelance Consultants
    For IT maintenance, smaller organizations often rely on individual freelance consultants. Although freelance consultants carry less overhead than big service organizations and can afford to charge marginally less, they are occasionally overextended, making it hard to respond rapidly to crisis situations. If a freelance consultant is occupied with another customer, ill, on vacation, or in class, the absence of backup help may force your business to wait for help during an IT crisis. As your business expands, system unavailability and problems with vital applications become more expensive. The budget you thought you were saving on a freelancer can be consumed fast by reduced productivity. Progent offers a ready source of backup service experts to make sure your network stays up and running.

  • Build a Scalable Foundation for Seamless Expansion
    Organizations often start with an IT architecture created on a shoestring budget. Lacking a proper framework, band-aid fixes can get thrown onto a shaky foundation. As a network grows, stability and scalability issues can impede the productivity of the business. Such badly designed systems require careful analysis, intelligent strategic planning, and broad-based technical expertise to evolve to a system architecture that can provide the stable foundation to meet critical business requirements and ease downstream expansion.

  • Work with Problem Solvers Instead of Technology Vendors
    Smaller organizations need guidance and technical training to navigate through an ever more complex maze of technology alternatives capable of promoting business growth and improving efficiency. They hardly need a network engineer who is trying to sell a certain vendor's products. Network support and product selling can result in a scenario where the recommended solution is built around a predetermined technology instead of the true needs of a business. Progent avoids these dilemmas by offering only services instead of products. This enables Progent to match IT expertise with the real interests of customers.

What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Partner consulting company and Progent's head count, depth of technical expertise, fine tuned remote support tools, and understanding of corporate IT allow businesses to escape the pitfalls of excessive dependence on smaller consulting organizations, individual freelance service providers, or limited in-house IT help.

Progent adds value by offering:

  • Best Practices
    Progent’s team of Microsoft and Cisco Certified experts average longer than ten years of real-world industry experience, in the trenches of IT service, performing a wide variety of IT tasks for an extensive mix of businesses. Each Progent consultant shares a proven collection of personal best practices which are combined into company-wide leading practices standards that Progent instills in its support personnel. This ensures that you get not only world-class IT skills, but also a consultant with proven methods for applying computer knowledge to resolve real-world IT problems quickly.

  • Value Pricing
    Progent's pricing policy is to bill for remote service and on-premises visits per minute. As a result, you are charged exclusively for delivered services. Progent does not demand a higher rate for off-hours or emergency service, and inside California or in areas where Progent provides on-premises support, Progent does not charge for travel time except for urgent calls where on-site work is less than four hours. In addition, Progent imposes no minimum charge and asks no retainer for services delivered during normal business hours. Many support firms demand large minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity does away with large bills for quick solutions so you won't be tempted to permit minor problems to stay unaddressed.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's consultants to customers. By teaching customers to deal with problems that are within their scope, Progent is able to concentrate on providing hard-to-find services where Progent faces few competitors. Businesses who work with trusted freelance service providers or who maintain in-house IT personnel benefit when Progent passes on information about new technology and proven methodologies to make their IT environments more robust, protected, and productive.

  • 24x7 Server Monitoring with MS System Center Operations Manager
    Progent is one of the only consulting firms to offer 24x7 remote monitoring services based on Microsoft Operations Manager. MS System Center Operations Manager allows your computer maintenance to be anticipatory rather than reactive. By anticipating potential issues before they cause lost productivity, system monitoring can keep your information network from painful and expensive availability losses.
How Does Our Company Start Receiving Online Network Help from Progent?
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT help, go to Immediate Technical Support.