Fast Remote Support for Skokie Illinois Computer Networks
Fast Remote Technical Support for Skokie NetworksFor organizations located in Skokie Illinois, Progent provides online technical support for computer systems based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Certified professionals have delivered remote support to businesses in all 50 states in the U.S. (Check out recommendations from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-qualified engineers to handle complex infrastructure problems, plus the services of CISSP-qualified cybersecurity consultants to handle high-level security architecture and diagnostic issues.

Progent's online technical support experts offer excellent value because they possess the real-world experience and are equipped with the sophisticated technology necessary to resolve most network problems quickly. Efficient support reduces direct expenses because solutions accumulate minimal chargeable minutes. Remote help also avoids the expense of sending an engineer to your office. Your organization benefits even more in indirect expenses by minimizing or avoiding system outages and related costs resulting from business disruption, disgruntled customers and vendors, idle employees, and distracted executives. Progent's extensive remote consulting know-how is particularly valuable for businesses that are dependent on public clouds for vital infrastructure or applications such as Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud, or where onsite IT support may not be an option.

Progent's billing policy for remote help is structured to leverage your IT service investment. Progent bills by the minute for telephone-based assistance, so you are charged just for the services that you actually get. In contrast to typical online support firms, Progent requires no initialization charge or minimum job duration. Progent's per-minute granularity and simple policy for pricing avoid scenarios where fast repairs somehow turn into major tabs. Progent's skill at dealing with problems quickly means your business spends less cash.

Progent's Remote Consulting and Technical Support Services
Over time, Progent has mastered a set of customized tools and field-tested processes which ensure the highest level of efficiency for online help and repair for information systems of all sizes. Progent offers secure VPN support for gateways from multiple popular sources including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology permits the consultants of Progent's remote service group to connect to your system remotely without violating network security.

Progent's proven service database application stores comprehensive histories describing all service that Progent's customers have received. Progent's authorized service personnel have the benefit of the history of support rendered to every customer by every consultant. This archive of trouble tickets and resolutions is structured as a readily accessible support knowledge base that permits Progent's online technical experts to communicate their experiences with the whole team to make sure that the efficiency of Progent's support services improves daily. Progent's advanced certifications and close relationships with key vendors including Cisco and Microsoft open up other vast support databases and allow priority access to manufacturers' in-house engineering staff with the result that Progent's online service experts are able to come up with the most efficient resolutions in the least time.

Online services provided by Progent to businesses in Skokie Illinois include:

ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent offers a family of budget-friendly, flat-rate services designed to enable small and mid-size organizations to utilize the same cutting-edge IT solutions used by many of the world's leading enterprises. Progent's ProSight portfolio of IT management outsourcing services covers all key areas of modern networking such as email content filtering, threat defense based on machine leaning, cloud-based backup and disaster recovery, network infrastructure management, VM cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection solution that incorporates next generation behavior machine learning technology to guard endpoints as well as physical and virtual servers against new malware attacks such as ransomware and email phishing, which routinely escape legacy signature-based anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a single platform to automate the entire malware attack lifecycle including protection, identification, mitigation, remediation, and forensics. Top capabilities include single-click rollback using Windows VSS and automatic system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services deliver affordable multi-layer security for physical servers and VMs, workstations, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, device management, and web filtering via leading-edge technologies packaged within a single agent accessible from a unified console. Progent's security and virtualization consultants can help you to plan and implement a ProSight ESP environment that meets your organization's specific requirements and that allows you achieve and demonstrate compliance with government and industry information security regulations. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that require immediate action. Progent can also assist you to install and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and medium-sized organizations a low cost end-to-end service for secure backup/disaster recovery. Available at a low monthly rate, ProSight DPS automates your backup processes and enables rapid restoration of critical files, applications and virtual machines that have become lost or damaged due to component breakdowns, software bugs, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery specialists can deliver advanced support to configure ProSight Data Protection Services to to comply with regulatory requirements such as HIPAA, FINRA, PCI and Safe Harbor and, when needed, can help you to restore your business-critical data. Read more about ProSight DPS Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of leading information security companies to provide centralized management and world-class security for all your email traffic. The hybrid structure of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises gateway device to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. The cloud filter serves as a preliminary barricade and keeps most unwanted email from reaching your security perimeter. This reduces your vulnerability to inbound attacks and saves system bandwidth and storage space. Email Guard's on-premises security gateway device provides a further layer of analysis for incoming email. For outgoing email, the onsite gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to track and protect internal email that stays within your corporate firewall. For more information, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent’s ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to map, track, enhance and troubleshoot their networking appliances like routers, firewalls, and load balancers plus servers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network diagrams are always current, captures and manages the configuration information of almost all devices connected to your network, tracks performance, and generates alerts when problems are discovered. By automating complex management activities, ProSight WAN Watch can knock hours off ordinary chores such as network mapping, expanding your network, finding devices that require important software patches, or resolving performance bottlenecks. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to keep your network running at peak levels by tracking the health of critical computers that power your business network. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your specified IT management personnel and your Progent engineering consultant so that any potential problems can be addressed before they can disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host set up and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system software, and the applications. Since the environment is virtualized, it can be moved easily to a different hosting environment without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and safeguard data about your network infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be warned about impending expirations of SSLs or domains. By cleaning up and managing your IT documentation, you can eliminate as much as 50% of time thrown away trying to find vital information about your IT network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents related to managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether you’re planning enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you require as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size businesses to obtain an objective evaluation of the health of their IT system. Based on some of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how well the configuration of your essential network devices conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant ROI such as a cleaner Active Directory environment. Both versions also include one year of advanced remote network monitoring and management (RMM). Advantages can include easier network management, better compliance with government and industry security requirements, more efficient utilization of IT resources, faster troubleshooting, more dependable backup and recovery, and less downtime. Read more information about Progent's ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service centered on a phone interview with a Progent backup/recovery consultant. The fact-finding interview is designed to evaluate your company's ability either to stop or recover quickly following an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to collect information about your existing AV defense and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to deploy a cost-effective AV and backup environment that aligns with your business requirements. For additional information, visit The ProSight Ransomware Preparedness Report.

Special Consulting Programs Available from Progent
Progent offers the skills of seasoned remote consulting professionals for contract IT programs. Billing charges for longer-term consulting projects are set based on the qualifications of the consultants involved. Progent's experience with these important fields of computer technology allows customers to execute critical projects economically and on time. Progent's project-based remote consulting solutions include:

  • Help Desk Call Center Expertise
    Progent's Help Desk service offerings for companies with environments that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux products include comprehensive Call Center services, co-managed Help Desk services, and Call Center process consulting. Progent's Standard Help Desk Services provide smaller businesses an end-to-end solution that handles all facets of online Level 1 desktop support from service requests through ticketing, remote desktop control, status tracking, problem resolution, and management reports. Progent offers call desk services at a substantial discount from Progent's normal Level 1 desktop support rates, and Progent offers the additional option of fast as-needed escalation to Level 2 and Level 3 experts to handle challenging problems.

    Progent’s Co-managed Help Desk services make it possible for your IT organization to split responsibilities for Help Desk services seamlessly between your in-house IT staff and Progent's large roster of certified desktop support technicians and matter experts (SMEs). Progent’s Co-managed Help Desk service is an advanced service desk solution based on the top professional services automation platform for handling service requests, ticketing, ownership, status tracking, and reporting.

    Progent's Help Desk Call Center staff of experienced network experts provides your clients in Skokie Illinois instant assistance from an effective support group with substantial background offering phone help and online troubleshooting for computer environments based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's charter is to give the Call Center recognition as a key contributor to business efficiency, and Progent's target is to fix and not merely report network issues.

  • Applications Services: Training, Custom Development, and Problem Solving
    Progent's Applications Experts Group offers phone-based advanced engineering support and training in key business application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can deliver expertise, programming, and education for popular Microsoft business applications such as CRM, Microsoft Project, Office 365 Word, and Microsoft Office 365 Excel. For additional information about Progent's expertise, custom development, and education offerings, visit Progent's Applications Experts Team.

  • Centralized and Automated Management of Hybrid Cloud Environments
    System Center 2016 unifies and automates the administration of hybrid cloud environments through advanced support for Windows Server 2016, Windows 10; cohesive integration of heterogeneous networks that incorporate various Linux distributions, Hyper-V and VMware vSphere; and expanded public and private cloud support including closer integration with Microsoft Intune for iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer world-class online and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to plan and install a new implementation of System Center 2016, expand or tune your current one, upgrade smoothly from an earlier release of System Center, or troubleshoot your System Center solution.

  • Online IT Infrastructure Monitoring and Reporting Services
    Progent can deliver organizations in Skokie Illinois remote hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager troubleshooting and support. Progent can tune SCOM to suit your business so your network support is proactive rather than reactive. By exposing looming problems before they grow into downtime, automated monitoring can avoid stressful and costly network breakdowns. Progent can also provide help with network monitoring products such as Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or macOS and OS X networks, Microsoft Windows environments, or systems based on a variety of platforms.
How Your Skokie Business Can Contact Progent's Online Support Experts
To contact Progent about emergency remote expertise with Microsoft, macOS and OS X, or Linux computer systems, visit Progent's Emergency Phone-Based Support, phone 1-800-993-9400, or go to Contact Progent. For businesses and startups in Skokie Illinois, Progent's online computer support specialists can deliver effective and cost-effective system support the moment your company requires it. Long experience providing remote repair services has earned Microsoft Partner certification for Progent's team of engineers and has helped Progent to develop high-end troubleshooting skills and to fine tune online connectivity technology to fix computer problems quickly while avoiding the expense and lost productivity that comes with on-site support calls.

Even if your Skokie business works with a local independent consultant or maintains an in-house organization that can deal with the majority of computer problems, Progent’s Microsoft and Cisco certified engineers can offer a convenient and seamless remote extension of your on-site resources in cases when your regular IT support personnel either lack the availability or the knowledge to handle sudden network crises or particularly complicated integration projects.

Benefits of Progent's IT Support for Organizations in Skokie Illinois
Progent's remote network troubleshooting services allow your Skokie company to have the benefits of on-call, enterprise-level network support without the cost of maintaining a full-time IT staff. Your network will acquire greater strategic value by being more reliable, efficient, and protected. Benefits to your company include:

  • Convenient remote expansion of your on-site support resources
    With most businesses in Skokie Illinois, local network service resources, whether consisting of independent consultants or an internal maintenance staff, can handle typical technical problems. However, serious problems may spring up when local support personnel are overstretched or absent, and some trouble may stem from technology that is beyond the scope of your onsite support personnel. In these instances, Progent's online service experts provide a convenient, fast, and affordable way to augment your local help and to convey valuable information to improve your ability to resolve downstream issues locally.

  • Less Reliance on Individual Consultants
    For network support, smaller companies commonly depend on independent freelance service providers. Although independent service people carry less internal costs than larger consulting organizations and can often charge lower rates, they are sometimes stretched too thin, making it hard to respond quickly to crisis situations. If a freelance service provider is busy with another customer, ill, on vacation, or in training, the absence of reserve personnel may require your company to go without assistance during an emergency. As your company expands, system downtime and problems with critical software are more costly. The money you thought you were saving on an independent can be consumed quickly by reduced productivity. Progent provides a dependable source of backup service experts to make sure your network is always available.

  • Build a Solid Foundation for Seamless Expansion
    Businesses typically start with an IT architecture implemented on a shoestring budget. Without a robust infrastructure, slap-dash repairs can get thrown on top of a weak foundation. When a network grows, stability and scalability problems can impede the success of the business. These badly designed systems need proper assessment, smart strategic planning, and wide technical knowledge to evolve to a network infrastructure able to provide the solid foundation to meet current business requirements and facilitate future expansion.

  • Work with Solution Providers Instead of Technology Resellers
    Smaller companies require advice and technical education to negotiate an increasingly complicated maze of technology options available for accelerating business growth and enhancing productivity. They do not need a network engineer who is motivated to resell a certain vendor's technology. IT support and product selling can result in a scenario where the proposed solution is built around a profitable technology instead of the true requirements of a client. Progent avoids these dilemmas by selling only services rather than products. This enables Progent to match technical consulting with the real needs of clients.

How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner support company and Progent's staff size, breadth of technical background, refined support software, and familiarity with enterprise networking allow companies to escape the pitfalls of exclusive reliance on smaller consulting organizations, independent freelance consultants, or limited in-house resources.

Progent stands out by providing:

  • Proven Methodology
    Progent’s team of Microsoft and Cisco Certified experts average more than a decade of real-world industry background, at the forefront of network support, performing a wide variety of technical projects for an extensive mix of clients. Each Progent support professional shares a refined collection of personal best practices which are incorporated into shared best practices standards that Progent instills in its support personnel. This means that you get not only expert technical skills, but also a support engineer with proven approaches for applying computer knowledge to repair real-world IT problems efficiently.

  • Value Pricing
    Progent's pricing policy is to bill for remote support and on-site visits per minute. Consequently, you are charged just for received services. Progent does not impose a higher rate for after-hours or emergency support, and inside California or in regions where Progent offers on-premises support, Progent does not charge for travel time except for emergency calls where on-site time is less than 4 hours. In addition, Progent imposes no minimum fee and requires no monthly commitment for support services delivered during normal working hours. Many support organizations impose substantial minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity eliminates large invoices for quick repairs so you won't be forced to allow minor problems to stay unaddressed.

  • Information Transfer
    Progent practices knowledge transfer from Progent's consultants to clients. By educating clients to handle problems that are within their scope, Progent can concentrate on delivering high-value services where Progent has few competitors. Businesses who utilize familiar freelance consultants or who maintain in-house IT personnel benefit when Progent transfers information about new technology and proven processes to make their networks more robust, secure, and productive.

  • Automated Network Monitoring with Microsoft Operations Manager
    Progent is one of the few support firms to provide 24x7 network monitoring services powered by MS Operations Manager. MS System Center Operations Manager allows your computer maintenance to be anticipatory instead of reactive. By uncovering possible problems before they cause lost productivity, network monitoring can keep your information network from painful and costly availability disruptions.
How Does Our Company Begin Receiving Remote Computer Help from Progent?
To initiate Progent's online help services or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT help, go to Immediate Technical Support.



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    Progent can assist your business to design and execute an efficient migration from a Sun Solaris-based IT system to a network based on Microsoft Windows and capable of running Microsoft's popular office productivity suites, business applications, and developer tools. Progent's Sun Solaris, Windows and Cisco engineers and application experts can help you guard your information and minimize productivity disruption by designing an effective transition strategy that preserves your current assets in Solaris application and technology. UNIX-to-Windows transition support expertise offered by Progent include analysis of current infrastructure, migration planning and validation, Exchange migration expertise, information and application porting, and server and storage migration and economization.

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