Fast and Affordable Remote Troubleshooting for Skokie Illinois Networks
For businesses in Skokie Illinois, Progent provides remote technical support for networks based on any mix of Microsoft Windows, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Premier consulting experts have delivered remote support to businesses in all 50 states in the U.S. (See recommendations from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE-certified network specialists to help with challenging networking issues, as well as the assistance of CISA and CISSP-accredited security consultants to handle advanced security architecture and diagnostic jobs.
Progent's remote support experts provide exceptional value due to the fact that they possess the real-world background and have access to the sophisticated tools necessary to solve most network problems rapidly. Efficient support reduces immediate expenses because service calls require fewer chargeable minutes. Online help also avoids the expense of sending a consultant to your site. Your organization saves additionally with indirect costs by minimizing or avoiding system outages and associated losses due to business discontinuity, disgruntled clients, idle workers, and de-focused management. Progent's advanced online consulting experience is especially helpful in environments that rely on public clouds for critical infrastructure or software like Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises support may not be an alternative.
Progent's billing policy for online support is designed to leverage your IT service dollar. Progent charges per minute for telephone-based consulting, so you are billed only for the support that you actually get. In contrast to typical remote support firms, Progent asks for no service activation surcharge or minimum fees. Progent's one-minute billing unit and clean model for billing eliminate situations where fast repairs somehow turn into major tabs. Progent's skill at dealing with technical issues quickly means your business saves money.
Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has fine tuned a collection of customized technologies and field-tested processes which ensure the highest level of efficiency for online help and troubleshooting for information networks of any size. Progent provides safe Virtual Private Network support for gateways from multiple popular vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access allows the experts of Progent's Technical Response Center to access your company's network remotely without breaching system security.
Progent's sophisticated technical support database system keeps comprehensive histories for the service that Progent's clients have been provided. Progent's authorized service personnel have access to the history of assistance rendered to each customer by every Progent consultant. This database of problems and repairs is structured as a quickly accessible internal database that enables Progent's remote support experts to communicate their knowledge company-wide to make sure that the quality of Progent's support grows daily. Progent's advanced accreditations and working associations with major industry leaders including Cisco and Microsoft make available additional vast technical support knowledge bases and permit quick access to manufacturers' internal product engineers with the result that Progent's online consulting specialists are able to arrive at optimal resolutions quickly.
Online support offered by Progent to companies in Skokie Illinois include:
Authorized Windows Support
Progent's Microsoft-premier online support experts can provide network problem solving and consulting support for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your business the expertise of consulting professionals who can help you with a broad variety of platform support such as
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
MS Exchange Server 2019 integration,
MS Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 configuration,
Exchange 2010 monitoring and support,
SharePoint 2019 planning and configuration, SharePoint 2016 migration support, Microsoft Teams configuration help, Microsoft Skype for Business migration consulting, Microsoft Lync Server 2013 management, and Microsoft Office Communications Server troubleshooting,
Microsoft Forefront Threat Management Gateway administration and ISA Server 2006 maintenance, MS SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, SQL Server 2016 migration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Access Application Development and Troubleshooting,
SBS Server support, and
Windows Essentials cloud integration.
Progent in addition can deliver a wide range of cost-effective desktop support services to assist you business to install, configure, repair, and manage workstations and notebooks powered by Microsoft Windows. Progent's PC desktop consulting services include providing Windows 10 migration assistance as well as Microsoft System Center 2012 Configuration Manager design and installation, Microsoft System Center 2016 Configuration Manager cloud integration, and Intune consulting to streamline the management of your desktops and cloud-connected tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Problem Solving
The Cisco CCIE credential is the premier accreditation for networking consultants, and validates a consultant's technical knowledge at the expert level. CCIEs know how to resolve the most stubborn issues occurring in network infrastructure design, integration, maintenance, compliance, and problem solving. Cisco qualified CCIEs operate on a privileged basis with Cisco's internal product support engineers in isolating problems with Cisco IOS network management utilities and developing workarounds or identifying software patches. CCIEs represent an exceptional cost-effectiveness because their broad expertise permits them to solve problems rapidly. In many cases, less qualified engineers can wrestle for hours or days with the same tasks that a Cisco-qualified CCIE can dispose of in minutes. Progent's Cisco CCIE support experts can communicate with your computer system by means of state-of-the-art on-line troubleshooting tools to perform quick, safe, and economical analysis and remediation.
Chicago Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Chicago Metro Area.
Progent locations in Chicago Metro Area
Progent's Cisco-qualified CCIEs can provide consulting for the entire range of Cisco's industry-leading selection of connectivity products. Cisco networking support provided by Progent includes ASA Next Generation firewalls with Firepower Services configuration and troubleshooting, Cisco routers planning and management, Catalyst switch support, Nexus switch support, Cisco Meraki switches integration, Cisco Unified Communications Manager and CallManager consulting and technical support, Cisco VoIP phones and IP video desktop phones solutions and Cisco wireless IP phones solutions, Cisco Meraki wireless access point layout and configuration, Cisco Aironet APs consulting help, Cisco wireless controllers consulting, Cisco Security and VPN engineering assistance, and SIP and CUBE infrastructure solutions for SIP PSTN trunks and CUBE integration consulting. Progent can also provide online and onsite Wi-Fi site surveys to help you to optimize your Wi-Fi ecosystem.
CISSP and ISSAP Certified Network Security Engineers
Progent's qualified CISM, CISSP, and CISSP-ISSAP cybersecurity experts can provide a range of security solutions that can bolster the immunity of your Microsoft Windows, Apple macOS and OS X, Linux, or UNIX environment against attacks or assist your company to recover quickly following a serious breach. Security consulting services offered by Progent cover thorough data security evaluation utilizing tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Metasploit and Hydra; rapid recuperation from malicious assaults; configuring firewalls; building safe architectures for off-site and mobile connectivity; protecting your messaging infrastructure against viruses, spam and DHA attacks; and establishing 24x7 network monitoring.
Hybrid Cloud Integration
Progent can provide expert remote consulting services to help businesses of any size connect their information networks with leading public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can help you to plan and administer cost-effective environments that support Windows and Linux operating systems and apps in either cloud-based solutions or in hybrid architectures that combine on-premises IT assets along with cloud services. To assist you to incorporate public cloud services with physical datacenters, Progent offers a range of public cloud integration support services that include Office 365 integration solutions with on-premises installations of Exchange,
Azure hybrid cloud design and integration services, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service programming and debugging, and Google Cloud integration consulting. Progent has more than two decades of background delivering high-level consulting services online, and Progent can make sure you complete your cloud integration initiatives on schedule and affordably.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you define, automate and test a consistent workflow for recovering applications and services quickly following an outage. SRM provides centrally controlled and automated recovery, application mobility, and non-intrusive site relocation, failback and site re-protect. SRM also supports transparent testing for disaster recovery, updates and patches and can generate audit reports to confirm full service restoration, validate SLAs and prove compliance. Progent can provide the skills of a VCDX certified VMware SRM consulting expert to help your organization to plan, configure, test and administer a disaster recovery system based on VMware SRM.
Progent's VMware vSphere experts offer extensive understanding of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite used for managing private and public cloud and hybrid cloud solutions that deliver high availability, security, and application mobility. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network designer to assist you to create a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed instantly and administered with a high degree of automation independent of the hardware making up the underlying network infrastructure.
UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux experts and macOS and OS X technology specialists offer remote consulting services to cover a wide array of computer technologies such as system architecture, messaging systems, network and process security, plus UNIX and Microsoft Windows coexistence. For server hardware consolidation and easy management in environments that incorporate Linux-based systems and Windows, Progent offers VMware vSphere consulting and Citrix XenServer support. Progent can also assist with transitioning from legacy systems to Microsoft Windows or Linux-powered environments. Progent's group-based approach to resolving network issues promotes fast escalation, if necessary, to consultants with task-relevant experience to handle challenging scenarios. This expedites repair of critical problems, minimizes lost productivity, and lowers service expense.
Progent's UNIX and Linux consultants can provide emergency remote assistance analyzing anomalies within UNIX, Linux, or Solaris networks based on popular versions of UNIX including:
Apple Mac OS X
IBM AIX Operating System
HP-UX (Hewlett Packard UNIX)
Silicon Graphics IRIX (SGI/IRIX)
ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent provides a selection of low-cost, flat-rate services intended to enable small and mid-size businesses to utilize the same best-of-breed technology deployed by many of the world's leading enterprises. The ProSight suite of IT management outsourcing services addresses all critical facets of modern networking including email content filtering, security and compliance, cloud-based backup/recovery, infrastructure health monitoring, virtual server hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates next generation behavior-based machine learning technology to defend endpoint devices as well as physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which routinely evade legacy signature-matching anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a unified platform to automate the complete threat lifecycle including blocking, identification, containment, remediation, and post-attack forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Security and Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services offer economical in-depth security for physical and virtual servers, workstations, smartphones, and Exchange Server. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP offers firewall protection, penetration alerts, device management, and web filtering through leading-edge technologies packaged within a single agent managed from a unified control. Progent's security and virtualization experts can help you to design and implement a ProSight ESP environment that addresses your company's unique requirements and that allows you prove compliance with government and industry data protection regulations. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that call for urgent action. Progent can also help your company to install and test a backup and restore system like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and medium-sized organizations an affordable and fully managed service for secure backup/disaster recovery (BDR). Available at a low monthly rate, ProSight Data Protection Services automates and monitors your backup processes and enables fast recovery of vital files, applications and VMs that have become unavailable or corrupted due to hardware failures, software bugs, natural disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises storage device, or to both. Progent's BDR specialists can provide world-class expertise to set up ProSight DPS to to comply with regulatory standards such as HIPAA, FIRPA, PCI and Safe Harbor and, whenever necessary, can help you to recover your critical data. Find out more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of top information security companies to provide centralized control and comprehensive security for your inbound and outbound email. The powerful structure of Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway appliance to offer complete protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. The Cloud Protection Layer serves as a preliminary barricade and keeps most threats from making it to your security perimeter. This decreases your exposure to external attacks and conserves system bandwidth and storage. Email Guard's on-premises security gateway appliance adds a deeper level of analysis for incoming email. For outgoing email, the onsite gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that stays within your corporate firewall. For more information, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized businesses to map, track, reconfigure and debug their networking hardware such as routers and switches, firewalls, and access points as well as servers, endpoints and other networked devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch ensures that network maps are always current, captures and manages the configuration of virtually all devices on your network, monitors performance, and generates alerts when problems are discovered. By automating complex management and troubleshooting processes, WAN Watch can cut hours off common tasks like network mapping, reconfiguring your network, locating appliances that need critical software patches, or isolating performance problems. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management techniques to keep your network operating at peak levels by tracking the state of critical computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your specified IT management staff and your assigned Progent engineering consultant so any potential problems can be addressed before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual host configured and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the apps. Since the system is virtualized, it can be moved immediately to a different hosting solution without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, find and protect data related to your network infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be alerted about impending expirations of SSLs or domains. By updating and managing your network documentation, you can eliminate as much as 50% of time spent looking for vital information about your IT network. ProSight IT Asset Management features a common repository for storing and sharing all documents required for managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether youíre making enhancements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you require as soon as you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size organizations to get an objective evaluation of the overall health of their network. Powered by a selection of the top remote monitoring and management platforms in the industry, and supervised by Progent's certified group of information technology experts, ProSight Network Audits show you how closely the deployment of your essential network assets adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI such as a cleaner Active Directory (AD) environment. Both also include a year of cutting-edge remote network monitoring and management (RMM). Advantages can include lower-cost network management, better compliance with government and industry security standards, more efficient utilization of network assets, faster problem resolution, more dependable backup and restore, and less downtime. Read more information about Progent's ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service based on a brief discussion with a Progent information assurance consultant. The interview is designed to assess your company's ability to stop or recover quickly following an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to gather information concerning your current security profile and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply industry best practices to create an efficient security and backup/recovery environment that meets your company's needs. For more information, refer to Progent's ProSight Ransomware Preparedness Report.
Special Consulting Services Available from Progent
Progent can provide the services of seasoned remote consulting professionals for contract IT programs. Billing rates for longer-term consulting projects are set according to the level of expertise of the consultants required. Progent's background in these important areas of computer technology allows clients to execute major initiatives within budget and on time. Progent's project-based online consulting services include:
How Your Skokie Company Can Contact Progent's Remote Technical Support Professionals
Help Desk Support
Progent's Call Center service options for organizations with environments that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include full-service Help Desk services, shared Helpdesk services, and Help Desk consulting.
Progent's Standard Help Desk Services provide smaller organizations a comprehensive service desk solution that manages all aspects of remote Level 1 desktop support from initial requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and reporting. Progent provides call desk services at a significant discount from Progent's regular Level 1 desktop support rates, and Progent offers the option of fast as-needed escalation to subject matter experts to handle the most issues.
Progentís Co-managed Help Desk services make it possible for your business to split responsibilities for Help Desk services transparently between your in-house IT staff and Progent's nationwide pool of seasoned technical support engineers and matter experts (SMEs). Progentís Help Desk sharing service is a collaborative service desk solution based on the leading professional services automation (PSA) platform for managing service requests, ticket lifecycle, ownership, status tracking, and metrics.
Progent's Help Desk Call Center team of veteran network experts gives your customers in Skokie Illinois fast contact with a reliable support group with years of background providing phone consulting and remote repair service for IT systems based on Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's focus is to give the Call Center perception as a solid driver of company success, and Progent's aim is to solve instead of simply annotate IT problems.
- Applications Support: Education, Custom Programming, and Troubleshooting
Progent's Applications Consulting Group can supply remote professional engineering support and training in special business application areas including Enterprise Requirements Planning, MRP, custom programming for accounting packages, and CRM. Progent also offers expertise, customization, and training for popular Microsoft business applications including CRM, MS Project, Office 365 Word, and Office 365 Excel. To find out additional information on Progent's expertise, custom programming, and training offerings, refer to Progent's Applications Experts Group.
- Unified and Automated Administration of Hybrid Cloud Networks
System Center 2016 unifies and automates the management of hybrid cloud environments by offering advanced support for Windows Server 2016, Windows 10 clients; seamless integration of multi-OS environments that include various Linux distributions, Hyper-V and VMware; and better cloud support including closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants offer advanced online and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to design and install a new implementation of System Center 2016, expand or optimize an existing one, migrate efficiently from a previous release of System Center, or troubleshoot your System Center environment.
- Remote Hybrid Network Monitoring and Reporting Support
Progent can deliver organizations in Skokie Illinois online hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can tune SCOM to fit your environment so that your computer maintenance is proactive and automated. By exposing potential problems before they evolve into downtime, system monitoring can ward off stressful and expensive service crises. Progent can also deploy server and infrastructure monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or macOS and OS X systems, Microsoft environments, or networks that support multiple platforms.
To contact Progent about emergency remote support with Windows, macOS and OS X, or Linux/UNIX environments, visit Progent's Emergency Remote Support, phone 1-800-993-9400, or refer to Contact Progent.
For organizations and new businesses in Skokie Illinois, Progent's online network support engineers are ready to provide expert and cost-effective IT help the instant your company requires it. More than 15 years of delivering remote repair services has led to Microsoft Partner certification for Progent's consulting experts and has allowed Progent to acquire world-class troubleshooting skills and to refine online connectivity tools to fix network problems rapidly while avoiding the expense and lost productivity that comes with on-premises service visits.
Even if your Skokie office deals with a regular independent consultant or employs an in-house IT staff that can handle the majority of computer issues, Progentís Microsoft and Cisco certified engineers can provide a convenient and seamless remote extension of your on-site resources for situations when your regular service personnel either don't have the bandwidth or the knowledge to handle unexpected system crises or particularly challenging integration projects.
Details of Progent's Online Network Services for Skokie Illinois
Progent's phone support, Internet-based troubleshooting, network security expertise, and system administration services give businesses in Skokie Illinois unparalleled leverage for your IT investment. Whether you require one-time phone help and Internet-based troubleshooting or full-time Help Desk services and network management, Progent's professionals can provide your office world class network support while allowing you to avoid the cost and administration overhead of running a large in-house IT organization. Key features of Progent's online help services include:
- Fast Phone Access to Microsoft Premier Professionals
Progent's team of Microsoft-certified engineers can provide immediate and affordable expertise to companies in Skokie Illinois and is also ideal for networks in more remote areas that have a limited supply of technicians with in-depth expertise supporting Microsoft's current line of server technologies. All Progent phone support staff have over 10 years of background integrating Microsoft solutions. As a Microsoft Certified Partner support firm, Progent has access to a broad range of Microsoft support tools, service databases, and on-going training.
- Per Minute Billing to Minimize Costs
Progent offers remote help on a by-the-minute billing plan, so you pay only for the support you receive. Progent has no minimum charge for phone support and asks for no periodic retainer for support services provided during regular business hours. This protects you from paying big bills for quick repairs.
- Access to Cisco Network Architecture Experts
Progent's certified experts for Cisco can provide help from authorized professionals with skill in designing, deploying, and troubleshooting networking environments based on Cisco technology. Progent can provide a Cisco Certified Internetwork Expert or CCNP to show you how to build high-speed, high-availability, and secure connectivity for wireline and wireless networking.
- Application Specialists Group
Progent's core consulting offerings include system integration, MS Exchange Server expertise, network security planning, and shared Help Desk services. Progent's Application Experts Team can provide in-depth consulting support in specific business applications. Help offered by the Application Experts staff includes:
Dynamics GP Consulting and Customization
Microsoft Project Training
Microsoft Office 365 integration consulting
Microsoft Office Excel and Microsoft Office 365 Excel Consulting and VBA Programming
Office Word and Office 365 Word Consulting
Business Information (BI) Reporting Consulting and Training
Microsoft Power BI Integration Consulting
UNIX, Linux and Solaris Integration
Microsoft SQL Server 2019 integration, Microsoft SQL Server 2017 planning and migration, Microsoft SQL Server 2016 Software Development, and Microsoft SQL 2014 Software Programming and Debugging
Oracle Management Support and Software Development
MySQL Database Administration and Software Design
Apple Macintosh Integration
Amazon Marketplace Web Service Software Design and Programming
By providing a convenient one-stop source for network generalists and application experts, Progent can deliver timely, inexpensive, and thorough information technology solutions that fit the special needs of your business.
- Advanced Remote Access Tools
Secure online access permits Progent's service professionals to see exactly what your customers see. This makes it easier to produce fast solutions to problems that might otherwise demand a costly personal visit. Cutting-edge online access software and experienced engineers together allow Progent to resolve most IT issues rapidly and economically. Progent is a pioneer in offsite troubleshooting and automated system tracking.
- Support for Leading VPN Products
Progent can provide secure Virtual Private Network access for gateways from major VPN providers including Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN remote connectivity allows the engineers at Progent's Technical Response Center to repair your network remotely without compromising system security.
- 24x7 Support for Maximum Network Uptime
For offices with mission-critical applications, Progent offers optional 24x7 online support services. Used in conjunction with automated 24x7 network monitoring based on MS System Center Operations Manager, this service can help produce high network uptime.
- Help Desk Outsourcing
Progent's Help Desk Call Center programs are intended especially for budget-constrained companies whose workers require immediate access to a Help Desk Call Center with effective telephone support and complete escalation capability.
What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Partner support firm and Progent's staff size, range of technical knowledge, fine tuned remote support tools, and understanding of corporate IT enable businesses to escape the pitfalls associated with exclusive dependence on smaller consulting firms, independent freelance consultants, or over-stretched in-house resources.
Progent stands out by providing:
How Does My Business Start Getting Remote Computer Support from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco Premier Certified experts average longer than a decade of hands-on professional background, at the forefront of network support, executing a wide range of IT projects for an extensive array of clients. Every Progent support professional shares a refined set of personal best practices which are combined into company-wide best practices training that Progent instills in its support team. This means that you get not only world-class technical capability, but also a consultant with field-tested approaches for applying computer knowledge to resolve real-world network problems quickly.
- Value Pricing
Progent's pricing model is to charge for online service and on-premises help by the minute. As a result, you owe exclusively for received support. Progent does not impose a higher rate for after-hours or urgent service, and inside California or in areas where Progent offers in-person support, Progent does not bill for travel time except for emergency support where on-site time is less than four hours. In addition, Progent applies no initialization charge and requires no retainer for services provided during normal working hours. Many support organizations impose substantial minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity does away with large bills for fast fixes so you will not be forced to permit minor problems to stay unaddressed.
- Information Transfer
Progent practices knowledge transfer from Progent's consultants to customers. By educating clients to resolve problems that are within their scope, Progent is able to focus on providing hard-to-find skills where Progent has little competition. Businesses who utilize familiar freelance service providers or who maintain in-house IT staffs benefit when Progent passes on knowledge about new technology and proven methodologies to make their networks more reliable, protected, and productive.
- Remote Server Monitoring with MS Operations Manager
Progent is one of the few IT service companies to offer round-the-clock system tracking services based on MS System Center Operations Manager. Microsoft Operations Manager allows your network support to be proactive instead of reactive. By anticipating possible issues before they result in lost productivity, system monitoring can keep your IT network from painful and costly availability disruptions.
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT help, go to Immediate Online Support.