Immediate Online Help for Skokie Networks
Immediate Remote Consulting for Skokie NetworksFor organizations located in Skokie or anywhere in the state of Illinois, Progent provides remote support for information systems powered by Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier consulting experts have provided remote troubleshooting to businesses in every state in the U.S. (Check out recommendations from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-qualified network specialists to help with complex infrastructure problems, as well as the services of CISSP-certified security consultants to handle advanced security design and troubleshooting issues.

Progent's remote support engineers offer excellent leverage due to the fact that they have the practical background and are equipped with the advanced tools needed to solve the majority of network issues rapidly. This reduces immediate costs since service calls use up minimal billable consulting minutes. Remote support also eliminates the cost of dispatching a consultant to your location. Your organization saves additionally in indirect expenses by minimizing or avoiding system outages and related costs resulting from business disruption, disgruntled clients, unproductive workers, and de-focused executives. Progent's extensive online consulting experience is particularly helpful for organizations that depend on public clouds for critical infrastructure or applications such as Azure, Amazon Web Service, or Exchange Online, where on-premises tech support may not be an option.

Progent's billing policy for remote help is structured to leverage your network support investment. Progent bills on a per-minute basis for telephone-based consulting, so you are invoiced only for the services that you actually get. In contrast to typical online support firms, Progent requires no service activation fee or minimum payments. Progent's one-minute billing unit and simple policy for pricing eliminate situations where quick fixes manage to end up as large bills. Progent's skill at dealing with problems efficiently means you spends less money.

Progent's Online Consulting and Technical Support Expertise
Over time, Progent has mastered a collection of optimized technologies and field-proven methodologies that allow the highest degree of effectiveness for online consulting and troubleshooting for computer networks of any size. Progent offers secure VPN support for gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity permits the engineers of Progent's remote service group to access your company's computer system without breaching corporate security.

Progent's advanced technical support reporting application keeps thorough histories describing the service that Progent's customers have received. Progent's authorized engineers have the benefit of the specifics of assistance provided to each customer by any Progent consultant. This database of problems and solutions is structured as a quickly retrievable proprietary database that enables Progent's online support engineers to share their experiences with the whole team to ensure that the effectiveness of Progent's support grows over time. Progent's extensive list of certifications and working associations with major industry leaders including Cisco and Microsoft make available additional vast support databases and permit quick access to vendors' internal support staff so Progent's online service experts are able to determine the best solutions quickly.

Remote support services available from Progent to clients in Skokie and anywhere in the state of Illinois include:

ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent offers a selection of budget-friendly, fixed-price managed services intended to allow small and medium-size businesses to benefit from the same advanced technology deployed by many of the industry's leading corporations. Progent's ProSight line of network management outsourcing services covers all key areas of modern networking such as email protection, threat defense based on machine leaning, automated backup/recovery, network infrastructure health monitoring, VM hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection solution that utilizes cutting edge behavior analysis tools to defend endpoints as well as servers and VMs against new malware assaults such as ransomware and file-less exploits, which routinely get by legacy signature-matching anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a unified platform to address the complete malware attack lifecycle including protection, detection, containment, cleanup, and post-attack forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable multi-layer security for physical and virtual servers, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and responding to security assaults from all vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, endpoint management, and web filtering via cutting-edge tools incorporated within a single agent managed from a unified console. Progent's data protection and virtualization experts can assist you to plan and configure a ProSight ESP environment that addresses your organization's unique requirements and that allows you demonstrate compliance with government and industry information protection regulations. Progent will help you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that require urgent action. Progent can also assist you to install and verify a backup and restore solution such as ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and mid-sized businesses an affordable and fully managed solution for secure backup/disaster recovery (BDR). Available at a low monthly rate, ProSight DPS automates and monitors your backup activities and enables rapid restoration of critical data, applications and virtual machines that have become unavailable or corrupted as a result of hardware failures, software glitches, natural disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local device, or to both. Progent's BDR specialists can provide advanced expertise to configure ProSight Data Protection Services to to comply with regulatory standards like HIPPA, FINRA, and PCI and, when needed, can assist you to restore your critical data. Read more about ProSight DPS Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of leading data security vendors to deliver centralized control and world-class security for your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises security gateway appliance to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. The Cloud Protection Layer serves as a first line of defense and keeps most unwanted email from reaching your network firewall. This reduces your vulnerability to external threats and saves network bandwidth and storage space. Email Guard's onsite gateway device provides a further layer of inspection for inbound email. For outgoing email, the local gateway provides AV and anti-spam protection, DLP, and email encryption. The local gateway can also assist Exchange Server to monitor and safeguard internal email traffic that originates and ends within your corporate firewall. For more information, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent’s ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to diagram, monitor, optimize and debug their networking appliances such as routers, firewalls, and load balancers plus servers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that network maps are always updated, copies and manages the configuration of virtually all devices on your network, tracks performance, and sends alerts when potential issues are detected. By automating time-consuming network management activities, ProSight WAN Watch can knock hours off common tasks such as network mapping, expanding your network, finding devices that need critical updates, or isolating performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to keep your IT system running efficiently by tracking the health of critical computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your specified IT staff and your assigned Progent consultant so that any potential issues can be resolved before they can impact productivity Find out more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual host set up and managed by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS software, and the applications. Since the environment is virtualized, it can be ported easily to an alternate hardware solution without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, find and protect information related to your network infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be warned about upcoming expirations of SSL certificates ,domains or warranties. By updating and managing your network documentation, you can save up to 50% of time wasted trying to find vital information about your IT network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents related to managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether you’re planning improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you require as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size businesses to get an unbiased assessment of the overall health of their network. Powered by a selection of the leading remote monitoring and management (RMM) platforms available, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits show you how well the configuration of your essential infrastructure assets adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant ROI such as a cleaner Active Directory (AD) environment. Both also come with one year of advanced remote network monitoring and management. Advantages can include simpler management, better compliance with data security regulations, higher utilization of network assets, quicker troubleshooting, more reliable backup and recovery, and higher availability. Learn more about ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a phone discussion with a Progent information assurance consultant. The interview is intended to evaluate your organization's preparedness to stop or recover rapidly after an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to gather information concerning your existing AV defense and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow industry best practices to build a cost-effective AV and backup system that meets your business needs. For details, visit Progent's ProSight Ransomware Preparedness Report Service.

Special Support Services Offered by Progent
Progent offers the skills of world-class remote consulting professionals for special IT projects. Progent's rates for longer-term development or consulting projects are determined according to the qualifications of the consultants required. Progent's background in these important areas of computer technology enables clients to execute major initiatives economically and on schedule. Progent's special online engineering solutions include:

  • Call Center Support
    Progent's Help Desk Call Center service offerings for organizations with networks based on Windows, Cisco, macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk Call Center services, co-managed Help Desk support services, and Call Center process consulting. Progent's Standard Help Desk Services offer small businesses an end-to-end service desk solution that handles all facets of online Level 1 desktop support from initial requests through ticketing, screen sharing, progress tracking, problem resolution, and management reports. Progent offers service desk support at a substantial discount off Progent's regular Level 1 desktop service rates, and Progent can provide the additional option of rapid on-demand escalation to subject matter experts to resolve challenging issues.

    Progent’s Co-managed Help Desk services allow your IT organization to share the load for Help Desk services transparently between your IT team and Progent's large roster of certified technical support engineers and subject matter experts. Progent’s Help Desk Co-management service is an advanced service desk solution based on the leading professional services automation tool for managing end-user service requests, ticket lifecycle, accountability, status tracking, and metrics.

    Progent's Call Center team of experienced information technology experts gives your workers in Skokie or anywhere in the state of Illinois rapid assistance from a reliable network service resource with extensive experience providing phone consulting and online repair service for IT systems that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's mission is to give the Help Desk Call Center recognition as a significant enabler of business efficiency, and Progent's target is to resolve and not just track IT problems.

  • Business Applications Services: Training, Custom Programming, and Troubleshooting
    Progent's Applications Experts staff can supply remote and in-depth consulting expertise and training in specific application areas such as ERP, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can deliver expertise, custom programming, and training for Microsoft applications including CRM, Microsoft Office Project, Office 365 Word, and Office 365 Excel. To learn more information concerning Progent's expertise, custom development, and training offerings, visit Progent's Applications Experts Group.

  • Unified and Streamlined Management of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks by offering comprehensive support for Windows Server 2016 servers, Windows 10; seamless management of multi-OS networks that include Linux, Hyper-V and VMware vSphere; and better cloud support such as closer integration with Intune for Apple iPhone and Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts can provide world-class remote and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to design and configure a new deployment of System Center 2016, extend or optimize your current one, migrate smoothly from an earlier version of System Center, or troubleshoot your System Center environment.

  • Remote Hybrid Network Monitoring and Reporting Support
    Progent offers businesses in Skokie, or anywhere in the state of Illinois, online hybrid network monitoring by providing System Center 2016 Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune Operations Manager to accommodate your environment so that your IT maintenance is proactive and automated. By uncovering possible problems before they result in downtime, automated monitoring can avoid stressful and expensive network breakdowns. Progent can also assist with network monitoring products such as Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Windows environments, or systems powered by a variety of operating systems.
How Your Skokie Company Can Contact Progent's Remote Technical Support Experts
To contact Progent about emergency phone-based help with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX environments, go to Progent's Urgent Phone-Based Help, telephone 1-800-993-9400, or go to Contact Progent. For businesses and startups in Skokie or throughout the state of Illinois, Progent's online computer support engineers can provide professional and economical system help the moment your business requires it. More than 15 years of delivering online technical assistance has led to Microsoft Partner status for Progent's team of engineers and has helped Progent to acquire high-end troubleshooting capability and to refine online access technology to solve IT problems rapidly while avoiding the expense and lost productivity that comes with on-premises service visits.

Even if your Skokie organization has a local independent consultant or maintains an in-house IT staff that know how to handle typical computer problems, Progent’s Microsoft certified consultants can offer an easy and seamless remote extension of your on-site resources for situations when your regular IT support personnel either lack the availability or the expertise to address sudden system crises or particularly complicated integration problems.

Advantages of Progent's Network Help for Businesses in Skokie
Progent's online technical help services enable your Skokie business to enjoy the benefits of timely, enterprise-grade IT support without the expense of maintaining an in-house IT organization. Your information system will derive added business worth by becoming increasingly available, productive, and secure. Benefits to your company include:

  • Seamless virtual expansion of your on-site IT resources
    With most offices in Skokie or anywhere in Illinois, local network support resources, whether made up of outside consultants or an in-house maintenance staff, can handle the majority of network issues. On the other hand, IT crises sometimes occur when your regular resources are too busy or absent, and some problems may stem from technology that is beyond the scope of your local service personnel. In these cases, Progent's on-call service specialists provide a convenient, quick, and affordable solution to supplement your local help and to pass on valuable knowledge to increase your capability to resolve downstream issues in-house.

  • Reduced Reliance on Individual Consultants
    For IT maintenance, smaller companies commonly rely on individual freelance service providers. While independent consultants carry less internal costs than big support firms and can afford to charge lower rates, they are often stretched too thin, making it impossible to respond rapidly to urgent situations. If an independent service provider is busy with another customer, ill, on vacation, or in training, the lack of reserve personnel may require your business to wait for help during an IT crisis. As your business grows, network downtime and problems with vital software become more expensive. The money you thought you were saving on an independent can be eaten up fast by reduced productivity. Progent offers an on-call source of backup support expertise to insure your network remains up and running.

  • Create a Scalable Basis for Seamless Expansion
    Companies often start with an IT system implemented on a shoestring budget. Without a scalable framework, slap-dash fixes often get piled onto an unstable foundation. As a company grows, reliability and scalability issues can impede the success of the organization. Such poorly designed environments require careful analysis, smart long-term planning, and extensive IT knowledge to evolve to a network architecture able to deliver the stable foundation to handle critical business requirements and facilitate future expansion.

  • Work with Problem Solvers Rather Than Technology Sellers
    Smaller businesses require guidance and technical training to navigate through an ever more complex maze of technology alternatives available for promoting business success and improving efficiency. These companies do not need a computer consultant who is motivated to earn a commission on a specific vendor's products. Network consulting and product selling can result in a scenario where the recommended solution is designed around a predetermined product rather than the true needs of a business. Progent eliminates these dilemmas by offering only services instead of products. This allows Progent to align technical consulting with the real needs of customers.

What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's staff size, depth of IT background, fine tuned support tools, and familiarity with corporate IT enable companies to escape the pitfalls associated with excessive reliance on smaller consulting organizations, independent freelance consultants, or limited internal IT help.

Progent adds value by providing:

  • In-depth Knowledge of Microsoft's Complete Line of Servers
    Progent offers world-class expertise for Microsoft’s powerful server platforms with services such as Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server migration and deployment support services, Microsoft Windows Server 2008 migration, Windows 2003 maintenance, MS Exchange 2016 migration, Microsoft Exchange Server 2013 integration, Exchange 2010 Server management, Exchange 2007 Server and Exchange Server 2003 upgrades, plus MS SQL Server 2017 migration, SQL Server 2016 integration, Microsoft SQL Server 2014 support, and SQL 2012 maintenance.

  • Value Pricing
    Progent's pricing model is to charge for phone service and in-person help per minute. As a result, you are billed just for received support. Progent does not impose a more expensive rate for off-hours or urgent service, and within California or in regions where Progent offers on-site service, Progent does not bill for travel time except for emergency support where on-site time is less than 4 hours. In addition, Progent applies no initialization fee and asks no monthly commitment for support services delivered during normal working hours. Many support organizations impose substantial minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity does away with big invoices for fast solutions so you won't be forced to permit minor problems to stay unaddressed.

  • Complete Records of IT Services
    Progent has developed a comprehensive support reporting system that records and formats complete documentation for all delivered services. Unlike some independent consultants or local service organizations who provide scant documentation or specifics of tasks performed, every service delivered by Progent is accompanied by comprehensive documentation. Every Progent staff member has access to the service documentation sent by each consultant to each client. The discipline of detailing and organizing service activity allows more efficient support and eliminates a variety of typical misfortunes such as when a support client is virtually held hostage to a consultant who refuses to release vital service information.

  • 24x7 Network Monitoring with MS Operations Manager
    Progent is one of the only consulting companies to offer round-the-clock network monitoring services powered by Microsoft Operations Manager. MS System Center Operations Manager allows your computer maintenance to be anticipatory rather than reactive. By anticipating potential issues before they result in lost productivity, network monitoring can save your IT network from painful and expensive service losses.
How Does My Business Start Getting Remote Computer Support from Progent?
To get started with Progent's online help services or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT support, go to Immediate Online Support.