Chicago Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Chicago Metro Area.
Progent locations in the Chicago Metro Area
||500 North Michigan Avenue
Chicago, Illinois 60611
|Sales Phone: 312-800-0223
Link: Chicago Network Support Services
|Downers Grove, IL
||650 Warrenville Rd
Lisle, Illinois 60532
|Sales Phone: 331-251-1422
Link: Downers Grove, IL Network Support Services
||1900 E Golf Rd
Schaumburg, Illinois 60173
|Sales Phone: 847-944-8599
Link: Schaumburg, IL Network Support Services
||1363 Shermer Road
Northbrook, Illinois 60062
|Sales Phone: 224-534-2088
Link: Skokie, IL Network Support Services
Fast and Affordable Remote Technical Support for Skokie Computer Networks
For organizations in Skokie or anywhere in the state of Illinois, Progent provides remote support for networks based on any combination of Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft certified engineers have provided remote support to businesses in every state in the United States. (Refer to recommendations from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified network specialists to handle complex networking issues, plus the services of CISSP-accredited cybersecurity consultants to help with advanced security design and diagnostic jobs.
Progent's online support experts offer excellent value because they have the practical experience and have access to the sophisticated tools required to solve the majority of network problems quickly. This lowers direct expenses because service calls accumulate minimal chargeable minutes. Online support also eliminates the cost of sending an engineer to your office. Your company benefits even more with indirect costs by reducing or eliminating system downtime and associated costs stemming from business discontinuity, disgruntled customers and vendors, unproductive employees, and de-focused management. Progent's extensive online technical support expertise is especially helpful for businesses that are dependent on public clouds for vital network infrastructure or applications like Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises tech support may not be useful.
Progent's pricing model for online help is structured to stretch your IT service investment. Progent bills per minute for telephone-based consulting, so you are charged exclusively for the support that you actually get. Unlike typical remote service firms, Progent imposes no startup fee or minimum fees. Progent's one-minute billing unit and simple policy for billing eliminate scenarios where speedy. minor repairs manage to turn into substantial tabs. Progent's penchant for dealing with problems efficiently means your business saves money.
Progent's Remote Consulting and Troubleshooting Services
Through years of experience, Progent has mastered an arsenal of customized technologies and field-proven methodologies which ensure the highest degree of effectiveness for remote technical support and troubleshooting for IT systems of any size. Progent offers safe VPN support for VPN gateways from multiple leading vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology permits the engineers of Progent's remote service group to communicate with your system remotely without breaching system security.
Progent's proven customer support reporting application stores detailed records of all service that Progent's clients have received. Progent's staff service personnel have access to the records of services rendered to every client by every Progent consultant. This archive of issues and fixes is structured as an easily retrievable internal knowledge base that allows Progent's remote support experts to communicate their experiences with the whole team to make sure that the quality of Progent's technical support grows daily. Progent's extensive list of certifications and close associations with key vendors including Cisco and Microsoft open up additional extensive support databases and permit priority response from vendors' in-house product engineers with the result that Progent's remote service specialists are able to determine optimal resolutions quickly.
Remote support services provided by Progent to clients in Skokie and anywhere in the state of Illinois include:
Authorized Windows Support
Progent's Microsoft-qualified online service engineers can deliver computer system repair and IT assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your company the assistance of support professionals who can assist your company with a broad range of platform support services such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
MS Exchange 2016 migration, Microsoft Exchange Server 2013 consulting,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint Server development,
Microsoft Skype for Business Server migration consulting, Lync Server management, and Microsoft Office Communications Server 2007 upgrade,
Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server 2006 migration, Microsoft SQL Server 2017 consulting,
Microsoft SQL Server 2016 migration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager resource monitoring,
Project Server training,
Microsoft Office Access Programming,
SBS Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a wide range of cost-effective desktop consulting and support services to help you business to deploy, integrate, repair, and manage desktop PCs and notebooks powered by Microsoft Windows. Progent's desktop support services cover areas such as offering Microsoft Windows 10 integration assistance plus Microsoft System Center 2012 Configuration Manager design and installation, Microsoft System Center 2016 Configuration Manager cloud integration, and Intune consulting to streamline the management of your desktops and cloud-connected tablets and smartphones.
Contact a Cisco Certified Internetwork Expert for High-level Network Troubleshooting
The Cisco CCIE certification is the premier accreditation for network engineers, and validates a consultant's networking knowledge at the expert level. CCIEs know how to deal with even the most stubborn problems encountered in network design, integration, management, compliance, and troubleshooting. CCIEs can cooperate closely with Cisco's in-house product support engineers in analyzing anomalies with Cisco IOS Software network management tools and developing workarounds or identifying program updates. CCIEs provide excellent cost-effectiveness because their broad expertise enables them to resolve problems rapidly. In typical instances, less experienced service providers can wrestle for many hours or even days with identical problems that a Cisco CCIE can resolve in minutes. Progent's Cisco CCIE certified consultants can communicate with your environment via advanced on-line troubleshooting tools in order to perform efficient, secure, and economical diagnosis and repair.
Progent's CCIEs can provide expertise in the entire range of Cisco's market leading selection of infrastructure appliances by offering consulting services such as:
CISM and CISSP Certified System Security Professionals
Progent's accredited CISSP and CISSP-ISSAP security and compliance experts can provide a variety of security solutions that can bolster the safety of your Microsoft Windows, Apple macOS and OS X, or Linux network against assaults or assist you to recover rapidly after a damaging breach. Security solutions offered by Progent cover thorough data security analysis utilizing tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Metasploit and Hydra; rapid cleanup after virus and worm assaults; integrating firewalls; designing secure mechanisms for remote and mobile communication; securing your messaging system from viruses, spam and DHA attacks; and initiating round-the-clock network monitoring.
Progent offers advanced online consulting to help companies of any size connect their information networks with leading public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to plan and manage hybrid environments that support Windows and Linux systems and apps in both cloud-centric systems or in hybrid architectures that utilize local resources as well as public clouds. To help you to incorporate cloud services with physical datacenters, Progent can provide a range of cloud integration services such as Office 365 integration solutions with on-premises installations of Exchange,
Microsoft Azure hybrid cloud planning and deployment services, Amazon Web Services (AWS) hybrid cloud integration support, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has over 15 years of experience delivering advanced consulting support remotely, and Progent can help you complete your cloud integration initiatives on schedule and within your budget.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that lets you orchestrate, automate and verify a repeatable runbook for restoring services rapidly after an outage. SRM supports centrally controlled and automated recovery, application mobility, and non-intrusive site relocation, failback and re-protect. Site Recovery Manager also enables transparent testing for disaster recovery, upgrades and fixes and can produce reports to confirm full service recovery, validate Service Level Agreements and prove DR compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consultant to assist your organization to plan, configure, test and administer a disaster recovery solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts have extensive understanding of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite used for administering private and hybrid cloud environments that deliver maximum availability, data security, and application mobility. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network architect to assist you to create a fully virtualized Software Defined Data Center that can be provisioned or re-purposed instantly and managed with a high degree of automation regardless of the physical components making up the basic network infrastructure.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux consultants and Apple macOS and OS X specialists offer phone-based support services to cover a broad spectrum of information technologies such as network architecture, email systems, system and operational security, plus UNIX/Linux and Microsoft Windows coexistence. For server economization and simplified management in networks that incorporate Linux-based systems with Microsoft Windows, Progent offers VMware integration and Citrix XenServer support. Progent can also assist with transitioning from legacy applications to Microsoft Windows or Linux-based solutions. Progent's group-based methodology for resolving network issues promotes fast escalation, if necessary, to consultants with task-relevant expertise to handle complex situations. This accelerates solutions of urgent problems, reduces lost productivity, and lowers service expense.
Progent's UNIX/Linux support engineers can provide urgent phone-based help resolving anomalies within UNIX/Linux systems powered by leading versions of UNIX such as:
Mac OS X
IBM AIX Open UNIX
Silicon Graphics IRIX (SGI/IRIX)
ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent provides a selection of affordable, flat-rate services designed to enable small and mid-size organizations to utilize the same best-of-breed technology deployed by some of the world's top enterprises. The ProSight suite of outsourced network management services covers all key aspects of modern networking including email protection, behavioral-based threat defense, cloud-based backup and disaster recovery, infrastructure health monitoring, virtual server hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes next generation behavior-based analysis technology to defend endpoint devices and physical and virtual servers against modern malware attacks like ransomware and email phishing, which routinely evade traditional signature-matching AV tools. ProSight ASM protects local and cloud resources and provides a unified platform to automate the entire malware attack lifecycle including filtering, identification, mitigation, cleanup, and post-attack forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Filtering
ProSight Enhanced Security Protection services offer affordable in-depth security for physical servers and virtual machines, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and responding to security threats from all vectors. ProSight ESP provides firewall protection, intrusion alarms, device control, and web filtering through leading-edge tools incorporated within a single agent managed from a single console. Progent's security and virtualization consultants can assist you to design and configure a ProSight ESP environment that meets your company's unique needs and that allows you demonstrate compliance with legal and industry data security standards. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for urgent action. Progent's consultants can also help your company to install and verify a backup and restore system such as ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and mid-sized businesses a low cost end-to-end solution for secure backup/disaster recovery (BDR). For a low monthly rate, ProSight DPS automates your backup processes and allows fast recovery of critical data, applications and virtual machines that have become lost or corrupted due to component breakdowns, software glitches, disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images/, as well as Microsoft Hyper-V and VMware virtual machine images/. Critical data can be backed up on the cloud, to an on-promises device, or to both. Progent's backup and recovery consultants can provide world-class support to set up ProSight DPS to be compliant with government and industry regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can help you to recover your business-critical data. Find out more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of top data security companies to deliver web-based management and comprehensive protection for your email traffic. The hybrid structure of Progent's Email Guard combines cloud-based filtering with a local gateway appliance to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The cloud filter serves as a first line of defense and blocks the vast majority of threats from making it to your network firewall. This reduces your vulnerability to external threats and saves network bandwidth and storage space. Email Guard's onsite gateway appliance adds a further level of analysis for incoming email. For outgoing email, the onsite gateway offers AV and anti-spam filtering, DLP, and email encryption. The local gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that stays within your corporate firewall. For more details, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to map out, monitor, enhance and debug their networking hardware such as routers, firewalls, and load balancers as well as servers, endpoints and other devices. Incorporating cutting-edge RMM technology, WAN Watch makes sure that infrastructure topology maps are always current, copies and manages the configuration information of virtually all devices on your network, monitors performance, and sends notices when problems are discovered. By automating tedious management and troubleshooting activities, ProSight WAN Watch can cut hours off ordinary tasks like making network diagrams, expanding your network, finding devices that require critical software patches, or identifying the cause of performance problems. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management techniques to help keep your network running efficiently by tracking the state of vital computers that drive your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your designated IT management staff and your Progent consultant so all looming issues can be addressed before they can impact your network Find out more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual host set up and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the apps. Because the system is virtualized, it can be moved immediately to an alternate hosting environment without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and safeguard information related to your IT infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be warned automatically about upcoming expirations of SSLs ,domains or warranties. By cleaning up and managing your network documentation, you can eliminate as much as 50% of time wasted trying to find critical information about your IT network. ProSight IT Asset Management features a centralized location for storing and sharing all documents related to managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether youíre planning enhancements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you need as soon as you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size businesses to obtain an objective assessment of the overall health of their IT system. Based on a selection of the leading remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified group of information technology experts, ProSight Network Audits show you how well the deployment of your essential network assets adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits like a more manageable Active Directory (AD) system. Both also come with a year of advanced remote network monitoring and management. Advantages can include easier network management, better compliance with information security regulations, higher utilization of IT resources, quicker problem resolution, more reliable backup and restore, and higher availability. Read more information about Progent's ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a phone discussion with a Progent backup/recovery expert. The fact-finding interview is intended to assess your company's ability to stop or recover rapidly after an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to collect information about your existing AV defense and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy a cost-effective security and backup/recovery environment that meets your business needs. For more information, visit The ProSight Ransomware Preparedness Report.
Special Support Programs Available from Progent
Progent offers the skills of world-class online consulting professionals for special information technology programs. Billing rates for longer-term development or consulting projects are set according to the qualifications of the consultants involved. Progent's experience with these special fields of computer technology enables customers to execute critical projects within budget and on time. Progent's project-based online engineering services include:
How Your Skokie Business Can Contact Progent's Remote Technical Support Experts
Help Desk Call Center Expertise
Progent's Call Center service options for businesses with environments that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology include comprehensive Call Center outsourcing, virtual Helpdesk support services, and Help Desk process consulting. Progent's Call Center outsourcing support services are well suited for organizations who lack the resources to support an in-house Help Desk but who need quick access to a dependable Help Desk Call Center with proficient telephone assistance plus the ability to escalate complex tasks to high-level engineers.
Progentís Virtual Call Center is designed for bigger companies and serves as a seamless supplement to your existing Call Center team. Progent's Virtual Help Desk Call Center can serve as a an escalation resource to resolve complex computer system problems, or be available in hectic circumstances when your regular resources are overwhelmed.
Progent's Call Center team of veteran network consultants offers your workers in Skokie or anywhere in the state of Illinois instant assistance from an efficient network service group with extensive experience offering telephone-based help and online diagnostics for computer environments powered by Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's concentration is to give the Call Center perception as a major contributor to business success, and Progent's aim is to fix and not just annotate network issues.
- Business Applications Support: Education, Customization, and Problem Solving
Progent's Applications Experts staff provides phone-based and in-depth engineering expertise and education in special application fields that include ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can deliver consulting expertise, programming, and education for familiar Microsoft business applications such as CRM, Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To read more concerning Progent's consulting, custom programming, and training offerings, visit Progent's Business Application Experts Team.
- Unified and Streamlined Administration of Hybrid Cloud Networks
System Center 2016 unifies and automates the management of hybrid cloud environments by offering advanced integration with Windows Server 2016 servers, Windows 10 clients; cohesive management of multi-OS networks that include various Linux distributions, Hyper-V and VMware; and better cloud support such as tighter integration with Intune for iPhone and Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide world-class online and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and install a new implementation of System Center 2016, extend or tune your current one, migrate efficiently from a prior version of System Center, or debug your System Center solution.
- Remote IT Infrastructure Monitoring and Reporting Services
Progent can deliver organizations in Skokie, or anywhere in the state of Illinois, online hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM 2016) consulting and System Center 2012 Operations Manager troubleshooting and support. Progent can tune SCOM to accommodate your business so your IT support is proactive rather than reactive. By spotting possible issues before they evolve into full-scale emergencies, remote monitoring can head off stressful and expensive service failures. Progent can also assist with server and infrastructure monitoring products like Nagios and MRTG to analyze UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows environments, or networks powered by multiple platforms.
To get in touch with Progent about emergency online help with Windows, Apple macOS and OS X, or Linux/UNIX computer systems, go to Progent's Nationwide Remote Support, telephone 1-800-993-9400, or go to Contact Progent.
For companies and new ventures in Skokie or throughout the state of Illinois, Progent's online network support engineers are ready to deliver effective and affordable system support whenever your company has to have it. Long experience providing online tech support has led to Microsoft Partner status for Progent's team of engineers and has allowed Progent to acquire high-end troubleshooting skills and to refine remote access technology to repair computer problems quickly while avoiding the expense and lost time that comes with in-person support calls.
Even if your Skokie office relies on a regular freelance consultant or employs an in-house organization that can deal with day-to-day computer problems, Progentís Microsoft and Cisco certified engineers can still provide a convenient and seamless remote extension of your on-site resources in cases when your regular service personnel either lack the availability or the knowledge to solve sudden network emergencies or especially tough integration projects.
Details of Progent's Online Computer Services for Skokie
Progent's phone support, Internet-based repair, system security consulting, and system management services offer offices in Skokie or anywhere in the state of Illinois unparalleled leverage for your IT investment. Whether you require occasional telephone support and Internet-based troubleshooting or full-time Help Desk Call Center services and system administration, Progent's experts can provide your office world class network support while permitting you to eliminate the expense and administration overhead of maintaining a large internal IT organization. Key features of Progent's National Remote Support program include:
- Fast Phone Access to Microsoft Qualified Professionals
Progent's staff of Microsoft-certified technicians can provide immediate and economical expertise to offices in Skokie and is also ideal for networks in more remote regions of Illinois that have a limited supply of technicians with in-depth experience supporting Microsoft's latest line of server technologies. All Progent engineers have over 10 years of experience supporting Microsoft products. As a Microsoft Certified Partner consulting company, Progent has the use of a broad selection of Microsoft support utilities, service databases, and on-going education.
- Per Minute Rates to Minimize Costs
Progent provides remote help on a by-the-minute billing plan, so you pay only for the support you receive. Progent asks for no minimum fee for phone service and requires no monthly subscription fee for services provided during regular business hours. This saves you from paying big bills for simple repairs.
- Access to Cisco Network Architecture Experts
Progent's certified experts for Cisco can provide access to on-staff professionals with skill in planning, implementing, and troubleshooting networking solutions powered by Cisco products. Progent can offer a CCIE or Cisco Certified Network Professional to show you how to create high-speed, high-availability, and secure infrastructure for wireline and wireless networking.
- Application Specialists Team
Progent's core consulting offerings consist of system integration, MS Exchange Server consulting, network security design, and Help Desk Call Center support. Progent's Experts group offers world-class consulting expertise for critical application areas. Support offered by the Application Experts staff includes:
Microsoft Dynamics GP Support and Customization
Microsoft Office Project and Project Online Expertise
Office 365 solutions support
Office Excel and Microsoft Office 365 Excel Technical Support and Application Development
Microsoft Office Word and Microsoft Office 365 Word Support
BI Reporting Consulting and Troubleshooting
BI Reporting Consulting and Troubleshooting
UNIX, Linux and Sun Solaris Integration
MS SQL Server 2017 planning and migration, Microsoft SQL 2016 Software Programming, and Microsoft SQL 2014 Application Development and Debugging
Oracle DBA Services and Application Development
MySQL Management Support and Application Development
Amazon MWS Application Development
By offering a full service one-stop source for network generalists and specialists, Progent is able to tailor fast, inexpensive, and comprehensive IT solutions that meet the special needs of your business.
- Sophisticated Online Access Tools
Protected remote access permits Progent's support professionals to see precisely what your customers see. This makes it possible to produce quick solutions to issues that could otherwise demand an expensive personal service call. Effective online connectivity tools and expert technicians combine to enable Progent to repair most IT problems rapidly and affordably. Progent is an industry leader in online support and remote network tracking.
- Support for Mainstream VPN Gateways
Progent supports secure Virtual Private Network connectivity for gateways from leading VPN vendors such as Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN remote connectivity enables the engineers at Progent's Technical Response Center to access your system remotely without compromising system security.
- Round-the-Clock Service for Maximum System Availability
For organizations with mission-critical applications, Progent offers optional round-the-clock remote technical services. Used in conjunction with automated 24x7 server monitoring based on MS System Center Operations Manager 2007, this service can help produce high system uptime.
- Help Desk Services
Progent's Help Desk support services are designed specifically for budget-constrained organizations whose clients require immediate recourse to a Help Desk service with expert phone support and complete escalation capability.
How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, depth of technical experience, refined remote support software, and understanding of enterprise networking allow businesses to avoid the pitfalls of excessive reliance on smaller service organizations, independent freelance consultants, or limited internal IT help.
Progent stands out by offering:
How Does My Business Start Getting Online Technical Help from Progent?
- In-depth Expertise in Microsoft's Entire Range of Servers
Progent can provide in-depth support for Microsoftís leading server platforms with services that include Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server migration and deployment consulting, Windows Server 2008 support, Windows Server 2003 maintenance, MS Exchange 2016 Server migration, Microsoft Exchange Server 2013 consulting, Exchange Server 2010 support, Microsoft Exchange 2007 Server and Exchange 2003 Server migration, plus MS SQL Server 2017 planing and migration, SQL Server 2016 integration and development, Microsoft SQL Server 2014 consulting support, and SQL 2012 management and troubleshooting.
- Value Pricing
Progent's pricing policy is to bill for remote support and in-person visits per minute. Consequently, you are invoiced exclusively for received support. Progent does not impose a higher rate for off-hours or emergency service, and within California or in areas where Progent offers on-premises service, Progent does not charge for travel time except for urgent calls where on-site time is less than 4 hours. Also, Progent imposes no service activation charge and requires no monthly commitment for support services provided during normal working hours. Many support firms impose substantial minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity eliminates big bills for fast repairs so you will not be tempted to allow minor problems to stay unaddressed.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's consultants to clients. By educating customers to resolve technical issues that are within their scope, Progent is able to focus on delivering hard-to-find services where Progent has few competitors. Businesses who utilize trusted freelance service providers or who employ in-house support personnel benefit when Progent passes on knowledge about new technology and proven methodologies to make their networks more reliable, secure, and productive.
- 24x7 Server Monitoring with MS System Center Operations Manager
Progent is one of the few IT service firms to offer 24x7 system tracking services powered by MS Operations Manager. MS Operations Manager causes your network support to be proactive rather than reactive. By uncovering possible problems before they cause lost productivity, network monitoring can keep your information network from painful and costly availability disruptions.
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT help, visit Immediate Technical Support.