Fast and Affordable Remote Support for Skokie IT Networks
For businesses located in Skokie or anywhere in Illinois, Progent offers online help for computer systems based on any combination of Microsoft, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft Certified engineers have delivered remote troubleshooting to companies in every state in the U.S. (See recommendations from Progent's customers.) Progent also offers the consultation services of Cisco CCIE-certified network specialists to handle complex infrastructure issues, as well as the assistance of CISSP-certified cybersecurity consultants to handle high-level security architecture and troubleshooting jobs.
Progent's online technical support experts offer excellent value due to the fact that they have the practical experience and are equipped with the sophisticated tools necessary to resolve most information system problems rapidly. Efficient support lowers direct costs because service calls accumulate minimal chargeable consulting minutes. Online support also eliminates the expense of dispatching a consultant to your site. Your company saves additionally with indirect costs by minimizing or avoiding network outages and related costs due to business disruption, upset clients, unproductive workers, and distracted management. Progent's advanced remote consulting expertise is especially helpful for businesses that are dependent on public clouds for vital infrastructure or applications such as Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where onsite IT support may not be an option.
Progent's billing model for online support is designed to stretch your IT service investment. Progent bills on a per-minute basis for telephone-based assistance, so you are billed exclusively for the support that you receive. In contrast to many online support organizations, Progent imposes no startup surcharge or minimum job duration. Progent's per-minute billing unit and clean model for billing do away with situations where quick fixes manage to turn into large invoices. Progent's skill at solving technical issues efficiently means you saves money.
Progent's Online Consulting and Technical Support Expertise
Through years of experience, Progent has fine tuned an arsenal of customized tools and field-proven processes that ensure the highest degree of effectiveness for online help and troubleshooting for information systems of all sizes. Progent provides safe Virtual Private Network support for VPN gateways from a variety of popular vendors including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology enables the staff of Progent's remote service group to connect to your company's environment without violating network security.
Progent's advanced customer support reporting system stores comprehensive documentation for all support that Progent's clients have received. Progent's authorized service personnel have access to the history of support rendered to each Progent customer by any Progent engineer. This history of problems and solutions is stored as a quickly retrievable proprietary knowledge base that enables Progent's online support engineers to share their knowledge company-wide to ensure that the efficiency of Progent's support services grows over time. Progent's high-level accreditations and close associations with key industry leaders such as Cisco and Microsoft open up additional massive support knowledge bases and allow priority access to vendors' in-house support staff with the result that Progent's online consulting experts can come up with the best solutions in the least time.
Online technical support services available from Progent to businesses in Skokie and anywhere in the state of Illinois include:
Certified Microsoft Windows Support
Progent's Microsoft-certified online service experts can deliver computer system problem solving and IT support for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your business the expertise of support professionals who can assist you with a wide range of platform support such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
Microsoft Exchange 2016 Server planning and deployment, Exchange Server 2013 configuration,
Microsoft Exchange 2010 maintenance,
SharePoint 2013 design,
Skype for Business planning and deployment support, Lync Server 2013 integration, and Office Communications Server 2007 troubleshooting,
Microsoft Forefront TMG management and ISA Server 2006 maintenance, MS SQL Server 2017 consulting,
SQL Server 2016 migration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server planning,
Microsoft Access Programming,
Small Business Server consulting, and
Windows Essentials migration and cloud integration.
Progent also offers a wide range of affordable PC desktop services to help your company to deploy, configure, troubleshoot, and administer desktop PCs and laptops powered by Windows. Progent's PC desktop consulting services cover areas such as offering Windows 10 migration help as well as Microsoft System Center 2012 Configuration Manager design and installation, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune consulting to centralize the administration of your PCs and web-facing mobile devices.
Talk to a Cisco CCIE for Complex Infrastructure Troubleshooting
The Cisco CCIE credential is the premier accreditation for network infrastructure professionals, and validates a person's networking knowledge at the master level. CCIEs can handle the most stubborn challenges occurring in network design, deployment, maintenance, protection, and repair. Cisco CCIEs work on a privileged basis with Cisco's in-house product support engineers in isolating problems with Cisco IOS network management utilities and coming up with workarounds or identifying software updates. Cisco qualified CCIEs offer excellent value since their depth of experience enables them to resolve problems quickly. In common instances, less experienced service providers can wrestle for many hours or even days with identical tasks that a Cisco CCIE can dispose of in a few minutes. Progent's Cisco CCIE certified engineers can communicate with your environment by means of sophisticated remote troubleshooting technology in order to provide quick, safe, and affordable diagnosis and remediation.
Chicago Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Chicago Metro Area.
Progent locations in the Chicago Metro Area
Progent's Cisco CCIEs offer expertise in all of Cisco's top-selling family of connectivity products by offering services that include:
CISSP and ISSAP Certified Network Security Engineers
Progent's qualified CISM, CISSP, and CISSP-ISSAP security and compliance consultants offer a variety of system protection solutions to strengthen the safety of your Windows, macOS and OS X, Linux, or UNIX environment against assaults or help your business to clean up quickly after a damaging penetration. Security solutions offered by Progent include: comprehensive information security and compliance analysis using tools such as GFI LANguard, AMAP Application Scanner, and software from Metasploit and Nikto; fast recuperation from virus and worm attacks; configuring firewalls; establishing safe architectures for remote and mobile communication; securing your messaging infrastructure against spam and DHA attacks; and offering round-the-clock proactive monitoring.
Progent can provide advanced online consulting services to help companies of all sizes connect their information networks with popular public clouds including Azure and Amazon AWS. Progent can help you to design and manage hybrid ecosystems that support Windows and Linux systems and apps in both cloud-centric systems or in hybrid network models that seamlessly combine local resources as well as cloud services. To help you to integrate cloud services with networks, Progent can provide a variety of public cloud integration support services that include Office 365 integration solutions with on-premises Exchange deployments,
Azure hybrid cloud planning and deployment consulting, Amazon Web Services (AWS) hybrid cloud integration support, and Amazon Web Marketing Service development and debugging. Progent has over 15 years of experience delivering high-level consulting expertise remotely, and Progent can make sure you successfully carry out your cloud migration projects on schedule and affordably.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that lets you specify, automate and verify a repeatable process for recovering services quickly after a breakdown. Site Recovery Manager provides centrally managed and automated disaster recovery, application mobility, and non-disruptive site migration, failback and re-protect. SRM also supports transparent testing for disaster recovery, upgrades and patches and can produce reports to verify full service restoration, validate SLAs and demonstrate compliance. Progent can provide the skills of a VCDX certified VMware SRM consulting expert to help your organization to design, deploy, test and maintain a disaster recovery solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants offer extensive experience of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator and vCloud tools for administering private and public cloud and hybrid cloud environments that provide high availability, security, and application mobility. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network designer to help your organization to plan and deploy a fully virtualized Software Defined Data Center that can be set up or re-purposed in minutes and administered with a high level of automation independent of the physical components making up the underlying network infrastructure.
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux experts and macOS and OS X specialists offer phone-based support services to address a wide spectrum of computer technologies including network infrastructure, email solutions, network and operational security, plus UNIX and Microsoft Windows integration. For server consolidation and simplified administration in networks that include Linux and Microsoft Windows, Progent can provide VMware vSphere integration and Citrix XenServer support. Progent can also help with migration from legacy systems to Microsoft Windows or Linux environments. Progent's team-based approach to resolving technical problems promotes quick escalation, when required, to engineers with appropriate experience to handle complex scenarios. This accelerates repair of critical problems, reduces lost productivity, and lowers service costs.
Progent's UNIX and Linux support engineers can provide urgent phone-based help resolving problems within UNIX/Linux systems based on popular derivatives of UNIX including:
Mac OS X
IBM AIX Open UNIX
HP-UX (Hewlett Packard UNIX)
ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent offers a selection of low-cost, flat-rate services designed to enable small and medium-size organizations to utilize the same best-of-breed technology deployed by many of the world's leading enterprises. Progent's ProSight suite of network management outsourcing services covers all critical aspects of modern networking such as email content filtering, security and compliance, automated backup and disaster recovery, infrastructure management, virtual server cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes next generation behavior-based analysis tools to guard endpoints as well as physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which easily evade legacy signature-matching anti-virus products. ProSight Active Security Monitoring protects local and cloud resources and offers a unified platform to automate the complete threat lifecycle including filtering, infiltration detection, containment, remediation, and forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Filtering
ProSight Enhanced Security Protection (ESP) services offer ultra-affordable in-depth security for physical and virtual servers, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and responding to security threats from all vectors. ProSight ESP delivers firewall protection, penetration alerts, device management, and web filtering via leading-edge tools packaged within one agent accessible from a single control. Progent's data protection and virtualization consultants can assist your business to plan and configure a ProSight ESP deployment that meets your company's specific needs and that helps you prove compliance with legal and industry data protection regulations. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that call for urgent action. Progent can also help you to install and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services provide small and medium-sized businesses an affordable and fully managed service for secure backup/disaster recovery. Available at a fixed monthly price, ProSight DPS automates your backup processes and allows rapid recovery of vital files, apps and VMs that have become unavailable or damaged due to component failures, software bugs, natural disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup specialists can provide world-class expertise to set up ProSight Data Protection Services to be compliant with regulatory requirements like HIPPA, FIRPA, and PCI and, whenever necessary, can assist you to restore your critical information. Find out more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of leading information security vendors to deliver centralized management and comprehensive protection for your inbound and outbound email. The hybrid structure of Email Guard managed service combines cloud-based filtering with an on-premises gateway appliance to provide complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. Email Guard's cloud filter serves as a preliminary barricade and blocks most unwanted email from reaching your security perimeter. This decreases your exposure to inbound attacks and saves network bandwidth and storage. Email Guard's on-premises gateway appliance provides a further level of analysis for incoming email. For outgoing email, the onsite gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The onsite gateway can also help Exchange Server to track and safeguard internal email traffic that originates and ends within your security perimeter. For more details, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to diagram, track, enhance and debug their connectivity appliances like routers and switches, firewalls, and load balancers plus servers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology diagrams are kept current, copies and displays the configuration information of virtually all devices on your network, tracks performance, and sends alerts when potential issues are discovered. By automating complex management and troubleshooting processes, ProSight WAN Watch can cut hours off common chores like making network diagrams, reconfiguring your network, locating appliances that need critical software patches, or resolving performance issues. Learn more about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to help keep your IT system running at peak levels by checking the health of critical assets that drive your business network. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your designated IT staff and your Progent engineering consultant so that any looming issues can be resolved before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual host set up and managed by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the apps. Since the system is virtualized, it can be moved easily to an alternate hosting environment without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and safeguard information about your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be alerted about impending expirations of SSLs or warranties. By updating and organizing your IT infrastructure documentation, you can eliminate up to half of time wasted searching for critical information about your IT network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents related to managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether youíre planning improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you require the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost alternative for small and mid-size businesses to obtain an objective assessment of the health of their IT system. Based on some of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's certified group of IT experts, ProSight Network Audits show you how well the deployment of your essential network devices conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide instant ROI like a cleaner Active Directory system. Both versions also come with one year of cutting-edge remote network monitoring and management. Benefits can include lower-cost management, better compliance with information security standards, more efficient utilization of IT resources, faster troubleshooting, more dependable backup and recovery, and higher availability. Read more information about ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service built around a brief phone interview with a Progent information assurance consultant. The interview is designed to help evaluate your company's preparedness either to block or recover quickly following an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to collect information about your existing AV defense and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow industry best practices to create a cost-effective AV and backup environment that aligns with your business needs. For details, visit Progent's ProSight Ransomware Preparedness Report.
Special Support Services Offered by Progent
Progent can provide the services of seasoned online consulting professionals for special IT programs. Progent's rates for longer-term consulting tasks are determined based on the qualifications of the consultants involved. Progent's experience with these special fields of computer technology allows customers to execute critical projects within budget and on schedule. Progent's special remote engineering services include:
How Your Skokie Company Can Contact Progent's Remote Technical Support Professionals
Call Center Support
Progent's Help Desk Call Center service offerings for organizations with environments based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk Call Center outsourcing, virtual Helpdesk support services, and Help Desk process consulting. Progent's Call Center outsourcing support services are well suited for organizations who don't have the resources to build and maintain an internal Help Desk Call Center but who need quick access to an efficient Help Desk Call Center with proficient phone support plus the ability to escalate complex problems to advanced consultants.
Progentís Virtual Help Desk Call Center is designed for bigger companies and operates as a transparent supplement to your established Help Desk team. Progent's Virtual Call Center can operate as a an escalation alternative for complex network problems, or be available in hectic situations when your ordinary resources are overwhelmed.
Progent's Call Center staff of veteran network experts gives your clients in Skokie or anywhere in the state of Illinois quick contact with a dependable support resource with substantial background offering phone help and online repair service for networks that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's focus is to earn the Help Desk perception as a key contributor to business efficiency, and Progent's intent is to resolve rather than just document technical issues.
- Business Applications Services: Education, Customization, and Troubleshooting
Progent's Applications Consulting staff can supply remote advanced consulting expertise and education in key application areas such as ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can provide consulting expertise, custom development, and education for popular Microsoft business applications such as Microsoft CRM, MS Project, Office 365 Word, and Office 365 Excel. To find out more information on Progent's expertise, custom programming, and training offerings, visit Progent's Applications Experts Services.
- Unified and Automated Administration of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks through advanced support for Windows Server 2016, Windows 10; seamless management of heterogeneous networks that incorporate Linux, Hyper-V and VMware; and expanded cloud support including tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer world-class remote and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and configure a new deployment of System Center 2016, extend or optimize an existing one, migrate efficiently from a previous version of System Center, or troubleshoot your System Center environment.
- Online Hybrid Network Monitoring and Reporting Support
Progent offers businesses in Skokie, or anywhere in the state of Illinois, online hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM) consulting services and System Center 2012 Operations Manager troubleshooting and support. Progent can adapt SCOM for your business so your network support is proactive and automated. By spotting looming trouble spots before they evolve into network outages, automated monitoring can head off stressful and expensive information system breakdowns. Progent can also deploy system monitoring products like Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or macOS and OS X environments, Microsoft Windows networks, or environments that incorporate multiple OS platforms.
To contact Progent about emergency online assistance with Microsoft Windows, Apple macOS and OS X, or Linux networks, visit Progent's Nationwide Online Support, phone 1-800-993-9400, or go to Contact Progent.
For organizations and new ventures in Skokie or anywhere in the state of Illinois, Progent's online network support engineers can provide professional and economical IT support the moment your organization needs it. More than 15 years of providing online repair services has led to Microsoft Partner certification for Progent's consultants and has enabled Progent to acquire world-class troubleshooting skills and to refine online connectivity tools to repair IT problems quickly while avoiding the cost and lost time that comes with on-site service visits.
Even if your Skokie office deals with a local freelance consultant or maintains an in-house IT staff that know how to handle common network issues, Progentís Microsoft certified consultants are available to offer a convenient and transparent remote expansion of your on-site resources for situations when your usual service personnel either don't have the bandwidth or the knowledge to fix unexpected network emergencies or particularly tough integration problems.
Details of Progent's Online Network Services for Skokie
Progent's online support, remote repair, system security consulting, and network management services offer companies in Skokie or anywhere in the state of Illinois unparalleled leverage for your support budget. Whether you require one-time phone support and Internet-based network repair or full-time Help Desk Call Center support and network management, Progent's professionals can provide your business enterprise-level network support while permitting you to avoid the expense and administration overhead of carrying a full-service in-house IT staff. Key features of Progent's National Remote Support services include:
- Immediate Telephone Access to Microsoft Certified Professionals
Progent's team of Microsoft-certified technicians can deliver fast and economical expertise to offices in Skokie and is also ideal for customers in geographic regions of Illinois that lack consultants with proven experience supporting Microsoft's current line of server platforms. All Progent engineers have over 10 years of background supporting Microsoft products. As a Microsoft Partner support firm, Progent has the advantage of a wide selection of Microsoft support utilities, technical databases, and on-going education.
- Per Minute Rates to Minimize Expenses
Progent provides remote support on a per-minute billing plan, so you are billed only for the services you receive. Progent asks for no minimum charge for online help and imposes no periodic subscription fee for support services provided during normal working hours. This keeps you from facing big bills for routine repairs.
- Access to Cisco Network Architecture Experts
Progent's registered experts for Cisco offers the services of authorized specialists who have skill in designing, implementing, and troubleshooting networking environments based on Cisco products. Progent can provide a CCIE or Cisco Certified Network Professional to help you build fast, reliable, and protected connectivity for wireline and wireless networking.
- Application Experts Team
Progent's core support offerings include technology integration, MS Exchange Server consulting, corporate security planning, and Help Desk outsourcing support. Progent's Application Experts group offers in-depth consulting support for critical business applications. Help offered by the Application Experts Group includes:
Microsoft Dynamics GP/Great Plains Consulting and Customization
Microsoft Office Project Training
Microsoft Office 365 solutions consulting
Office Excel and Microsoft Office 365 Excel Technical Support and Application Development
Microsoft Office Word and Microsoft Office 365 Word Expertise
Business Information (BI) Reporting Development and Troubleshooting
Business Information (BI) Reporting Development and Troubleshooting
UNIX, Linux and Solaris Integration
Microsoft SQL Server 2017 migration, Microsoft SQL 2016 Software Design, and Microsoft SQL 2014 Software Programming and Troubleshooting
Oracle Management Support and Application Programming
MySQL DBA Services and Application Development
Amazon Marketplace Web Service (Amazon MWS) Programming and Debugging
By offering a full service one-stop source for network generalists and specialists, Progent can deliver timely, affordable, and comprehensive information technology solutions that meet the unique needs of your business.
- Sophisticated Online Connectivity Software
Secure online access permits Progent's support professionals to see precisely what your users see. This makes it easier to produce fast solutions to problems that might otherwise require an expensive onsite service call. Cutting-edge online connectivity tools and expert engineers combine to enable Progent to repair most IT issues rapidly and affordably. Progent is an industry leader in offsite troubleshooting and automated system monitoring.
- Support for Mainstream VPN Products
Progent supports safe VPN access for gateways from leading VPN providers such as Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN remote access allows the experts at Progent's Technical Response Center to access your network remotely without weakening network security.
- 24-hour Service for High Network Availability
For offices with line-of-business applications, Progent offers optional 24x7 online support services. Combined with remote 24x7 server monitoring based on MS System Center Operations Manager 2007, this service can help ensure high network availability.
- Help Desk Services
Progent's Help Desk support programs are designed specifically for budget-constrained businesses whose workers require instant access to a Help Desk service with expert phone support and full escalation ability.
What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner consulting firm and Progent's staff size, range of IT knowledge, fine tuned support software, and understanding of corporate IT enable businesses to escape the pitfalls associated with excessive dependence on smaller consulting organizations, individual freelance service providers, or over-stretched internal resources.
Progent stands out by offering:
How Does Our Company Start Getting Remote Network Help from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco Certified consultants average longer than ten years of real-world industry background, at the forefront of IT service, executing a broad range of IT tasks for a large mix of customers. Each Progent consultant shares a proven set of personal best practices which are combined into shared best practices training that Progent instills in its support personnel. This guarantees that you get not just world-class IT skills, but also a consultant with field-tested approaches for applying technical knowledge to solve real-world network problems quickly.
- Value Pricing
Progent's pricing model is to charge for remote service and in-person help by the minute. Consequently, you pay only for delivered services. Progent does not impose a more expensive rate for after-hours or priority service, and inside California or in areas where Progent provides in-person service, Progent does not charge for travel except for emergency calls where on-site work is less than 4 hours. Also, Progent imposes no initialization fee and asks no retainer for support services provided during regular working hours. Many service organizations demand large minimum fees or charge for each quarter hour or longer. Progent's fine granularity does away with large bills for fast solutions so you won't be forced to allow simple problems to stay unaddressed.
- Information Transfer
Progent is committed to knowledge transfer from Progent's support experts to clients. By educating customers to deal with technical issues that are within their scope, Progent can focus on providing high-value skills where Progent has few competitors. Companies who utilize familiar freelance service providers or who employ internal IT personnel benefit when Progent transfers knowledge about new technology and tested processes to make their networks more robust, protected, and efficient.
- Remote Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the only consulting firms to provide round-the-clock system monitoring services based on MS System Center Operations Manager. Microsoft System Center Operations Manager causes your network maintenance to be anticipatory instead of reactive. By anticipating potential problems before they result in downtime, network monitoring can save your IT network from painful and costly availability disruptions.
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT support, go to Immediate Online Support.