Immediate Online Help for Skokie Information Networks
Fast Remote Technical Support for Skokie SystemsFor organizations in Skokie or anywhere in Illinois, Progent offers remote support for computer systems based on any combination of Microsoft, Cisco, macOS and OS , or Linux/UNIX technology. Progent's Microsoft Premier engineers have delivered online troubleshooting to businesses in every state in the United States. (Check out recommendations from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE-certified network specialists to handle challenging networking problems, plus the assistance of CISSP-qualified security experts to handle advanced security architecture and diagnostic jobs.

Progent's remote technical support experts provide excellent leverage due to the fact that they possess the practical experience and have access to the sophisticated tools required to resolve the majority of information system problems rapidly. This lowers direct costs since solutions use up minimal chargeable minutes. Online support also avoids the cost of dispatching an engineer to your location. Your organization benefits additionally in incidental expenses by minimizing or eliminating network outages and associated losses stemming from business disruption, disgruntled clients, unproductive workers, and de-focused management. Progent's advanced online technical support experience is especially important in environments that are dependent on public clouds for vital network infrastructure or applications like Microsoft Azure, Amazon Web Service, or Exchange Online, where on-premises tech support may not be useful.

Progent's pricing policy for remote support is designed to stretch your IT service dollar. Progent charges on a per-minute basis for phone consulting, so you are invoiced exclusively for the services that you actually get. Unlike typical remote service organizations, Progent requires no startup fee or minimum fees. Progent's one-minute granularity and clean model for billing eliminate scenarios where quick fixes somehow turn into big bills. Progent's skill at solving technical issues efficiently means you saves cash.

Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has refined an array of optimized technologies and field-tested processes which ensure the maximum level of efficiency for remote engineering help and troubleshooting for computer networks of all sizes. Progent provides safe VPN support for VPN gateways from multiple popular companies such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology permits the engineers of Progent's remote service group to access your system without compromising system security.

Progent's powerful customer support reporting application keeps comprehensive documentation describing all support that Progent's clients have received. Progent's staff engineers have access to the details of services rendered to every Progent client by any Progent consultant. This database of problems and solutions is stored as a readily searchable support knowledge base that enables Progent's online technical professionals to communicate their experiences company-wide to ensure that the value of Progent's technical support grows daily. Progent's advanced certifications and close relationships with important technology companies including Cisco and Microsoft open up other massive technical knowledge bases and allow quick response from manufacturers' internal engineering staff so Progent's online consulting experts are able to arrive at optimal solutions in the least time.

Remote support services available from Progent to customers in Skokie and anywhere in the state of Illinois include:

ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent offers a selection of budget-friendly, flat-rate services intended to allow small and mid-size businesses to utilize the same best-of-breed IT solutions used by some of the industry's leading enterprises. Progent's ProSight suite of network management outsourcing services covers all critical areas of information technology such as email content filtering, security and compliance, automated backup and disaster recovery, network infrastructure management, virtual server hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates cutting edge behavior machine learning tools to defend endpoint devices and servers and VMs against modern malware attacks like ransomware and email phishing, which routinely escape traditional signature-based AV tools. ProSight ASM safeguards local and cloud resources and offers a unified platform to manage the entire threat lifecycle including blocking, infiltration detection, containment, cleanup, and post-attack forensics. Top capabilities include one-click rollback with Windows VSS and real-time network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Endpoint Security and Exchange Email Filtering
    ProSight Enhanced Security Protection managed services offer ultra-affordable in-depth security for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP offers firewall protection, penetration alarms, endpoint control, and web filtering via cutting-edge tools incorporated within a single agent accessible from a single console. Progent's data protection and virtualization experts can help your business to design and configure a ProSight ESP environment that meets your company's specific needs and that helps you prove compliance with government and industry information protection standards. Progent will help you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require immediate action. Progent can also help your company to set up and test a backup and restore solution like ProSight Data Protection Services so you can recover rapidly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and mid-sized businesses an affordable end-to-end solution for secure backup/disaster recovery. Available at a fixed monthly cost, ProSight DPS automates and monitors your backup activities and enables rapid recovery of vital files, apps and virtual machines that have become lost or damaged due to component failures, software bugs, disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local storage device, or to both. Progent's cloud backup specialists can deliver world-class support to configure ProSight Data Protection Services to be compliant with regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can assist you to restore your business-critical data. Read more about ProSight DPS Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of leading information security vendors to deliver centralized management and comprehensive protection for all your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service combines cloud-based filtering with an on-premises security gateway appliance to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's cloud filter acts as a first line of defense and blocks the vast majority of threats from making it to your network firewall. This reduces your exposure to inbound threats and conserves system bandwidth and storage. Email Guard's onsite security gateway device provides a further level of analysis for incoming email. For outbound email, the onsite security gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to track and protect internal email that originates and ends within your corporate firewall. For more details, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to map out, track, enhance and debug their connectivity hardware like routers and switches, firewalls, and load balancers as well as servers, client computers and other networked devices. Using state-of-the-art RMM technology, WAN Watch ensures that infrastructure topology maps are always current, captures and displays the configuration information of almost all devices connected to your network, tracks performance, and generates alerts when issues are discovered. By automating tedious management activities, WAN Watch can cut hours off ordinary chores like making network diagrams, expanding your network, finding devices that need important updates, or resolving performance problems. Find out more about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management techniques to help keep your network running efficiently by checking the state of vital computers that power your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your designated IT staff and your Progent engineering consultant so that any looming problems can be addressed before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the OS software, and the applications. Because the environment is virtualized, it can be ported easily to a different hardware solution without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and safeguard data about your network infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be warned about upcoming expirations of SSLs or domains. By cleaning up and managing your IT infrastructure documentation, you can save up to 50% of time wasted looking for critical information about your network. ProSight IT Asset Management includes a common location for holding and sharing all documents required for managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether you’re planning improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you require the instant you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and mid-size organizations to get an objective evaluation of the overall health of their IT system. Based on some of the leading remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified group of information technology experts, ProSight Network Audits show you how closely the deployment of your essential infrastructure assets adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits such as a cleaner Active Directory (AD) system. Both also include one year of cutting-edge remote network monitoring and management. Benefits can include simpler network management, improved compliance with information security standards, more efficient utilization of network resources, faster problem resolution, more dependable backup and restore, and less downtime. Learn more information about ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service based on a phone discussion with a Progent backup/recovery consultant. The interview is intended to assess your company's preparedness to stop or recover rapidly following an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to collect information about your current security profile and backup platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow best practices to deploy a cost-effective security and backup/recovery system that meets your company's requirements. For more information, visit Progent's ProSight Ransomware Preparedness Report.

Special Consulting Services Available from Progent
Progent offers the skills of seasoned online consulting professionals for special information technology programs. Progent's rates for ongoing consulting tasks are set based on the level of expertise of the engineers required. Progent's background in these special fields of information technology allows clients to execute major initiatives economically and on time. Progent's project-based online engineering solutions include:

  • Help Desk Support
    Progent's Help Desk programs for businesses with environments based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology include full-service Help Desk outsourcing, virtual Helpdesk services, and Call Center consulting. Progent's Help Desk outsourcing services are a convenient solution for organizations who lack the money or time to assemble and manage an internal Call Center but who need quick access to a dependable Help Desk Call Center with proficient phone support plus the ability to escalate the most challenging problems to high-level engineers.

    Progent's Help Desk consulting services can assist you in building an efficient new Help Desk Call Center or enhancing your current one, selecting or customizing Help Desk Call Center software to address the special requirements of your corporation, or adding occasional online personnel to supplement your in-house Call Center group to handle high-demand situations like software transitions, major updates, or installing new business software.

    Progent's Call Center team of experienced information technology consultants offers your customers in Skokie or anywhere in the state of Illinois fast contact with a large technical support group with substantial experience delivering telephone-based help and online troubleshooting for computer environments based on Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's focus is to give the Call Center the reputation as a major contributor to company efficiency, and Progent's policy is to resolve and not just record technical issues.

  • Business Applications Services: Education, Customization, and Problem Solving
    Progent's Applications Experts staff provides phone-based and in-depth engineering expertise and training in key business application areas including Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also offers consulting, custom development, and training for familiar Microsoft applications including Microsoft CRM, Microsoft Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn additional information concerning Progent's consulting, programming, and training services, go to Progent's Applications Experts Group.

  • Centralized and Streamlined Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments through comprehensive integration with Windows Server 2016, Windows 10 clients; seamless integration of heterogeneous networks that include Linux, Hyper-V and VMware; and better cloud support such as closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus native integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer advanced remote and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and configure a new deployment of System Center 2016, expand or optimize an existing one, migrate smoothly from a previous version of System Center, or debug your System Center solution.

  • Online IT Infrastructure Monitoring Services
    Progent offers organizations in Skokie, or anywhere in the state of Illinois, online IT infrastructure monitoring by providing System Center Operations Manager (SCOM) consulting and System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt SCOM to accommodate your environment so your computer maintenance is proactive rather than reactive. By uncovering looming problems before they expand into full-scale emergencies, automated monitoring can avoid disruptive and costly network failures. Progent can also assist with network monitoring products such as Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or macOS and OS X systems, Microsoft Windows networks, or environments that support a mix of platforms.
How Your Skokie Company Can Contact Progent's Remote Technical Support Experts
To contact Progent about urgent online assistance with Windows, Apple macOS and OS X, or Linux/UNIX networks, go to Progent's Emergency Online Support, call 1-800-993-9400, or refer to Contact Progent. For offices and new ventures in Skokie or anywhere in the state of Illinois, Progent's online computer support specialists can provide expert and cost-effective system support the moment your company needs it. Long experience delivering online tech support has led to Microsoft Partner status for Progent's team of engineers and has allowed Progent to develop world-class troubleshooting capability and to fine tune remote access technology to solve IT problems rapidly while avoiding the expense and lost time that comes with in-person support calls.

Even if your Skokie business relies on a local freelance support technician or employs an in-house organization that know how to deal with day-to-day computer problems, Progent’s Microsoft and Cisco certified engineers are available to offer an easy and transparent remote expansion of your local resources in cases when your usual service personnel either lack the time or the knowledge to deal with sudden system emergencies or especially tough integration projects.

Benefits of Progent's IT Support for Companies in Skokie
Progent's online support services allow your Skokie company to realize the advantages of timely, enterprise-level IT support without the expense of maintaining an in-house IT staff. Your network will derive added business worth by being more reliable, efficient, and secure. Advantages to your business include:

  • Convenient remote expansion of your on-site IT resources
    For most offices in Skokie or anywhere in Illinois, nearby computer support providers, whether made up of outside consultants or an in-house IT staff, can deal with typical technical problems. On the other hand, serious problems can spring up when local resources are overstretched or absent, and some trouble may involve technology that is unfamiliar to your usual support technicians. In these instances, Progent's online support professionals give you a convenient, quick, and economical solution to supplement your regular help and to convey useful information to improve your ability to deal with downstream issues in-house.

  • Less Reliance on Individual Service Providers
    For IT support, smaller companies commonly rely on independent freelance service providers. While independent consultants carry smaller overhead than big consulting companies and can often charge lower rates, they are sometimes overbooked, making it impossible to respond rapidly to crisis situations. If a freelance consultant is occupied with another client, sick, on vacation, or in training, the lack of reserve personnel may force your business to go without help during an IT crisis. As your company grows, system unavailability and trouble with critical applications become more costly. The money you thought you were saving on a freelancer can be consumed fast by lost productivity. Progent offers a ready source of backup support expertise to insure your network stays up and running.

  • Build a Scalable Basis for Smooth Growth
    Businesses often start with an information architecture created on a modest budget. Lacking a proper infrastructure, band-aid repairs can get thrown onto a shaky foundation. When a network grows, reliability and expandability problems can hinder the success of the business. Such badly built environments need careful analysis, smart long-term planning, and wide IT knowledge to evolve to a system architecture that can provide the stable foundation to meet critical business requirements and facilitate future growth.

  • Work with Problem Solvers Instead of Product Resellers
    Smaller organizations need advice and technical education to navigate through an ever more complicated array of technology options available for accelerating business success and enhancing efficiency. These companies hardly need a computer engineer who is trying to earn a commission on a certain vendor's products. IT consulting and product selling can result in a situation where the recommended solution is designed around a predetermined product instead of the true needs of a client. Progent eliminates these conflicts of interest by offering only services instead of products. This enables Progent to match technical consulting with the real interests of clients.

What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Partner consulting company and Progent's head count, range of IT expertise, fine tuned support tools, and familiarity with enterprise networking allow offices to avoid the pitfalls associated with excessive dependence on smaller consulting firms, independent freelance consultants, or over-stretched internal IT help.

Progent stands out by providing:

  • Proven Methodology
    Progent’s staff of Microsoft and Cisco Certified experts average more than ten years of real-world industry experience, in the trenches of network support, executing a wide variety of IT tasks for an extensive mix of clients. Each Progent support professional shares a proven collection of personal best practices which are combined into company-wide best practices standards that Progent instills in its consulting team. This guarantees that you get not just world-class technical skills, but also a support engineer with field-tested methods for applying technical knowledge to fix actual network problems rapidly.

  • Value Pricing
    Progent's pricing policy is to bill for phone support and in-person visits per minute. As a result, you are invoiced just for delivered services. Progent does not impose a higher rate for after-hours or priority support, and inside California or in regions where Progent offers on-site service, Progent does not bill for travel time except for emergency calls where on-site work is less than four hours. Also, Progent applies no initialization charge and asks no retainer for support services provided during normal business hours. Many service firms impose substantial minimum payments or charge for each quarter hour or longer. Progent's fine granularity eliminates large bills for quick solutions so you will not be forced to allow minor problems to stay unaddressed.

  • Full Records of Delivered Services
    Progent has created a comprehensive support reporting system that stores and formats complete documentation for all billed support activities. Unlike some independent consultants or local support firms who offer minimal documentation or details of tasks done, every service delivered by Progent is accompanied by comprehensive documentation. Each Progent staff member has access to the service reports transmitted by every consultant to every client. The discipline of detailing and organizing support activity results in more effective service and avoids a slew of common problems such as when a service client is effectively held hostage to a consultant who won’t let go of vital service information.

  • Automated Network Monitoring with MS System Center Operations Manager
    Progent is one of the only consulting companies to offer round-the-clock network monitoring services based on Microsoft Operations Manager. MS Operations Manager allows your computer maintenance to be anticipatory instead of reactive. By uncovering potential issues before they result in downtime, network monitoring can keep your IT network from painful and expensive service losses.
How Does My Business Start Getting Remote Computer Help from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network support, go to Immediate Network Support.