Fast Remote Support for Skokie Computer Networks
For companies in Skokie or anywhere in Illinois, Progent offers online support for computer systems based on any mix of Microsoft, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Premier engineers have delivered remote support to companies in every state in the United States. (Check out recommendations from Progent's customers.) Progent also offers the expertise of Cisco CCIE engineers to solve complex infrastructure problems, as well as the assistance of CISSP-certified cybersecurity consultants to handle advanced security architecture and troubleshooting jobs.
Progent's online technical support experts provide excellent leverage because they possess the real-world background and have access to the advanced technology necessary to resolve most information system problems quickly. This reduces direct costs since solutions accumulate minimal billable consulting minutes. Online help also eliminates the expense of sending an engineer to your location. Your organization saves additionally in indirect expenses by minimizing or eliminating system outages and related costs due to business disruption, upset clients, idle employees, and distracted executives. Progent's extensive online technical support expertise is particularly important in environments that are dependent on public clouds for vital infrastructure or software such as Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises IT support may not be an option.
Progent's billing policy for online help is structured to leverage your IT service investment. Progent charges by the minute for telephone-based assistance, so you are charged just for the services that you receive. Unlike many online service organizations, Progent asks for no initialization charge or minimum fees. Progent's per-minute billing unit and simple model for pricing avoid scenarios where quick solutions manage to end up as big bills. Progent's skill at solving problems efficiently means you spends less cash.
Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has refined an array of customized technologies and proven processes that promote the highest level of effectiveness for remote consulting and troubleshooting for information networks of any size. Progent offers safe VPN support for gateways from a variety of leading companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity enables the experts of Progent's online support team to access your system without compromising system security.
Progent's advanced technical support database system keeps comprehensive records for all support that Progent's customers have received. Progent's authorized consultants have the benefit of the history of support rendered to each Progent client by every engineer. This database of trouble tickets and solutions is stored as a conveniently exploitable support database that enables Progent's online support experts to share their experiences company-wide to ensure that the quality of Progent's support services improves over time. Progent's advanced certifications and close associations with important vendors such as Cisco and Microsoft open up other vast technical knowledge bases and allow priority response from manufacturers' internal product engineers so Progent's remote consulting experts are able to find the best resolutions promptly.
Remote support provided by Progent to companies in Skokie and anywhere in the state of Illinois include:
Authorized Windows Support
Progent's Microsoft-certified online service experts can provide computer system repair and IT support for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your company the expertise of support professionals who can help your company with a broad variety of technology support such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
MS Exchange Server 2019 deployment,
MS Exchange 2016 migration, Microsoft Exchange 2013 consulting,
Exchange 2010 maintenance,
SharePoint 2019 planning and configuration, SharePoint 2016 migration and hybrid integration support, Microsoft Skype for Business migration consulting, Lync Server management, and Microsoft Office Communications Server 2007 upgrade,
Forefront TMG 2010 management and ISA Server migration, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server and Project Server Online training,
Microsoft Office Access Development and Training,
SBS Server 2011 support, and
Windows Essentials cloud integration.
Progent in addition offers a wide range of cost-effective desktop consulting and support services to assist you company to install, configure, repair, and administer desktop PCs and notebooks based on Windows. Progent's desktop support services include offering Windows 10 upgrade help as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, System Center 2016 Configuration Manager cloud integration, and Microsoft Intune integration help to streamline the management of your PCs along with your cloud-connected tablets and smartphones.
Contact a Cisco Certified Internetwork Expert for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert certification is the premier accreditation for network infrastructure professionals, and indicates a consultant's networking knowledge at the master level. Cisco CCIEs know how to deal with the most complex problems surrounding network planning, integration, maintenance, security, and problem solving. Cisco CCIEs work with the highest priority with Cisco's in-house product support engineers in analyzing problems with IOS network administration tools and developing alternate approaches or locating program updates. Cisco qualified CCIEs represent an excellent value since their depth of experience allows them to find solutions for problems quickly. In common instances, less qualified engineers can struggle for hours or even days with the same tasks that a Cisco CCIE can resolve in a few minutes. Progent's Cisco CCIE certified support experts can tie into your computer system by means of sophisticated remote support tools in order to provide fast, secure, and affordable diagnosis and remediation.
Chicago Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Chicago Metro Area.
Progent locations in Chicago Metro Area
Progent's CCIEs offer help for all of Cisco's popular family of infrastructure devices by delivering services such as:
CISM and CISSP Certified System Security Consultants
Progent's accredited CISM, CISSP, and CISSP-ISSAP cybersecurity experts can provide a range of system protection services that can enhance the immunity of your Windows, Apple macOS and OS X, Linux network against attacks or help your company to clean up quickly after a damaging penetration. Security services offered by Progent include: in depth information security audits utilizing tools such as GFI LANguard NSS, AMAP Application Scanner, and products from Metasploit and Netcat; quick recovery from malicious assaults; configuring firewalls; building secure techniques for remote and mobile connectivity; guarding your messaging system from spam and directory harvest attacks; and initiating round-the-clock network monitoring.
Hybrid Cloud Integration Solutions
Progent can provide advanced remote support to help businesses of all sizes connect their IT infrastructure with popular public clouds including Microsoft Azure and Amazon Web Services. Progent can help your it team to plan and administer hybrid environments that support Windows and Linux systems and apps in either cloud-centric solutions or in hybrid network models that utilize local resources as well as public cloud services. To help you to integrate public cloud services with networks, Progent can provide a range of cloud migration support services such as Office 365 integration with on-premises installations of Exchange,
Azure hybrid cloud planning and deployment consulting, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform integration consulting. Progent has more than 20 years of experience delivering high-level consulting services online, and Progent can make sure you complete your cloud integration initiatives quickly and affordably.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to define, automate and verify a repeatable runbook for restoring services quickly after a breakdown. SRM supports centrally managed and automated recovery, application mobility, and non-intrusive site relocation, failback and re-protect. SRM also allows transparent testing for site recovery, upgrades and patches and can produce audit reports to confirm complete service restoration, validate Service Level Agreements and prove DR compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consulting expert to help your organization to design, deploy, test and manage a disaster recovery solution powered by VMware SRM.
Progent's VMware vSphere experts offer extensive experience of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator and vCloud used for managing private and hybrid cloud environments that provide maximum uptime, data security, and application mobility. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network designer to help you to build a completely virtualized Software Defined Data Center that can be provisioned or migrated instantly and managed with a high level of automation regardless of the hardware used by the basic network infrastructure.
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux experts and macOS and OS X technology specialists offer remote consulting services to address a wide spectrum of information technologies including system infrastructure, messaging systems, system and operational security, plus UNIX/Linux and Windows coexistence. For server economization and easy administration in environments that combine Linux-based systems with Windows, Progent offers VMware integration and Citrix expertise. Progent can also help with migration from legacy systems to Microsoft Windows or Linux-powered environments. Progent's group-oriented approach to solving network issues enables quick escalation, when required, to engineers with appropriate expertise to handle challenging scenarios. This accelerates repair of urgent problems, reduces lost productivity, and lowers support expense.
Major Linux versions for which Progent offers expertise include:
ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent provides a family of low-cost, flat-rate services designed to allow small and mid-size businesses to utilize the same best-of-breed IT solutions used by some of the world's leading enterprises. Progent's ProSight suite of network management outsourcing services covers all critical facets of modern networking including email content filtering, security and compliance, cloud-based backup/recovery, infrastructure health monitoring, virtual server cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates cutting edge behavior-based analysis technology to defend endpoints and servers and VMs against new malware assaults like ransomware and file-less exploits, which easily evade traditional signature-based anti-virus products. ProSight Active Security Monitoring protects local and cloud-based resources and provides a single platform to automate the entire threat progression including filtering, detection, mitigation, remediation, and post-attack forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Filtering
Progent's ProSight Enhanced Security Protection services offer ultra-affordable in-depth protection for physical servers and virtual machines, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alarms, device control, and web filtering through cutting-edge tools incorporated within one agent accessible from a unified console. Progent's data protection and virtualization experts can help your business to plan and implement a ProSight ESP environment that addresses your company's unique needs and that helps you prove compliance with legal and industry information protection standards. Progent will assist you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for immediate attention. Progent's consultants can also help you to set up and test a backup and disaster recovery system such as ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and mid-sized organizations a low cost end-to-end solution for reliable backup/disaster recovery. Available at a low monthly rate, ProSight DPS automates your backup activities and allows rapid restoration of vital files, applications and VMs that have become unavailable or damaged as a result of component breakdowns, software glitches, disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery consultants can deliver world-class expertise to set up ProSight Data Protection Services to to comply with government and industry regulatory standards such as HIPPA, FIRPA, and PCI and, whenever needed, can assist you to recover your critical information. Find out more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of top data security companies to deliver web-based control and world-class protection for all your email traffic. The powerful architecture of Email Guard managed service integrates cloud-based filtering with an on-premises security gateway appliance to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's cloud filter serves as a preliminary barricade and keeps most threats from making it to your network firewall. This reduces your exposure to inbound attacks and conserves system bandwidth and storage space. Email Guard's on-premises gateway device adds a further layer of analysis for incoming email. For outbound email, the local security gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also assist Exchange Server to monitor and protect internal email that stays within your corporate firewall. For more information, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller organizations to diagram, track, optimize and debug their connectivity hardware like routers and switches, firewalls, and wireless controllers as well as servers, printers, client computers and other networked devices. Using state-of-the-art RMM technology, ProSight WAN Watch ensures that network maps are kept current, captures and displays the configuration of virtually all devices on your network, tracks performance, and generates notices when problems are detected. By automating complex network management activities, WAN Watch can cut hours off common tasks like network mapping, reconfiguring your network, locating appliances that need important updates, or identifying the cause of performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your network running efficiently by tracking the health of critical computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your designated IT management personnel and your assigned Progent engineering consultant so that all potential problems can be addressed before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual host configured and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the applications. Since the system is virtualized, it can be moved immediately to an alternate hosting environment without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and safeguard information about your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates ,domains or warranties. By cleaning up and managing your network documentation, you can save up to 50% of time thrown away trying to find vital information about your IT network. ProSight IT Asset Management includes a common location for holding and sharing all documents required for managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether youíre making enhancements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you require when you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size organizations to obtain an objective assessment of the health of their information system. Based on some of the top remote monitoring and management (RMM) tools available, and overseen by Progent's certified team of information technology experts, ProSight Network Audits show you how well the deployment of your essential infrastructure devices conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI like a cleaner Active Directory system. Both also come with a year of cutting-edge remote network monitoring and management. Advantages can include easier management, improved compliance with data security requirements, more efficient utilization of IT resources, quicker troubleshooting, more dependable backup and recovery, and less downtime. See more about ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a brief interview with a Progent backup/recovery expert. The fact-finding interview is intended to help evaluate your company's ability either to stop or recover quickly after an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to collect information concerning your existing AV defense and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply best practices to build an efficient security and backup/recovery environment that meets your company's needs. For additional information, refer to Progent's ProSight Ransomware Preparedness Report Service.
Additional Support Programs Offered by Progent
Progent can provide the services of world-class online consulting professionals for special IT projects. Billing charges for longer-term consulting projects are determined based on the qualifications of the engineers required. Progent's experience with these important areas of information technology allows customers to execute critical projects within budget and on schedule. Progent's project-based online engineering solutions include:
How Your Skokie Company Can Contact Progent's Online Service Professionals
Help Desk Call Center Services
Progent's Call Center service offerings for companies with networks that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux products include full-service Call Center services, co-managed Help Desk services, and Helpdesk operations consulting.
Progent's Standard Help Desk Services provide small organizations a comprehensive solution that manages all aspects of online Level 1 desktop support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and management reports. Progent offers call desk services at a significant discount from Progent's normal desktop service rates, and Progent can provide the option of fast on-demand escalation to Level 2 and Level 3 experts to handle challenging problems.
Progentís Help Desk Co-management services make it possible for your IT organization to split responsibilities for Help Desk support transparently between your in-house IT team and Progent's large roster of seasoned desktop support technicians and subject matter experts. Progentís Help Desk Co-management service is an advanced service desk solution built around the top professional services automation (PSA) platform for managing end-user service requests, ticket lifecycle, accountability, progress tracking, and metrics.
Progent's Help Desk Call Center team of experienced network consultants offers your clients in Skokie or anywhere in the state of Illinois fast contact with a dependable support resource with extensive experience delivering telephone-based help and online troubleshooting for computer environments that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's charter is to earn the Help Desk Call Center perception as a solid contributor to business performance, and Progent's intent is to fix and not simply annotate network issues.
- Business Applications Services: Education, Development, and Troubleshooting
Progent's Applications Consulting Team can supply remote professional engineering support and education in key application fields that include ERP, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide expertise, customization, and education for familiar Microsoft business applications such as CRM, Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To find out additional information concerning Progent's consulting, programming, and education offerings, visit Progent's Business Application Experts Group.
- Unified and Streamlined Management of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments by offering advanced support for Windows Server 2016 servers, Windows 10; cohesive management of multi-OS environments that include Linux, Hyper-V and VMware vSphere; and expanded cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class online and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist organizations of any size to design and configure a new implementation of Microsoft System Center 2016, expand or optimize your current one, migrate smoothly from a previous release of System Center, or debug your System Center environment.
- Remote IT Infrastructure Monitoring and Reporting Support
Progent can deliver companies in Skokie, or anywhere in the state of Illinois, remote hybrid network monitoring and reporting by providing System Center 2016 Operations Manager expertise and System Center 2012 Operations Manager troubleshooting and support. Progent can tune Operations Manager to suit your environment so your network maintenance is proactive rather than reactive. By spotting possible issues before they expand into crashes, automated monitoring can head off disruptive and expensive information system crises. Progent can also use network monitoring products like Nagios and MRTG to diagnose UNIX, Linux, Solaris, or macOS and OS X environments, Microsoft environments, or environments based on a variety of OS platforms.
To contact Progent about emergency remote support with Windows, macOS and OS X, or Linux/UNIX environments, go to Progent's Nationwide Remote Support, call 1-800-993-9400, or see Contact Progent.
For offices and new businesses in Skokie or throughout the state of Illinois, Progent's online computer support specialists can provide expert and cost-effective IT help whenever your business requires it. Long experience offering remote tech support has led to Microsoft Partner status for Progent's team of engineers and has helped Progent to acquire high-end troubleshooting capability and to fine tune online connectivity tools to solve IT problems quickly while eliminating the cost and lost time associated with on-premises support visits.
Even if your Skokie office deals with a regular freelance consultant or employs a full time organization that can handle common computer issues, Progentís Microsoft certified engineers can still provide an easy and seamless remote extension of your on-site resources in cases when your usual IT support personnel either don't have the availability or the knowledge to handle sudden network crises or particularly complicated integration problems.
Benefits of Progent's IT Support for Businesses in Skokie
Progent's online support services allow your Skokie business to experience the benefits of on-call, expert IT support without the expense of managing an in-house IT staff. Your network will derive added business worth by becoming increasingly reliable, efficient, and secure. Advantages to your business include:
- Convenient virtual extension of your on-site IT resources
For most organizations in Skokie or anywhere in Illinois, nearby computer support providers, whether represented by freelance consultants or an internal maintenance staff, can solve the majority of technical issues. However, serious problems sometimes strike when your regular resources are too busy or absent, and some trouble may involve technology that is unfamiliar to your local support people. In these instances, Progent's online service experts provide an easy, fast, and budget-friendly solution to augment your local resources and to transfer useful knowledge to improve your ability to deal with future issues in-house.
- Less Reliance on Individual Consultants
For network maintenance, smaller offices often rely on independent freelance service providers. Although freelance service people have smaller internal costs than larger support organizations and can afford to charge marginally less, they are sometimes overextended, making it impossible to respond rapidly to crisis situations. If a freelance consultant is busy with another customer, ill, on vacation, or in class, the lack of fallback help may require your business to wait for help during an emergency. As your business grows, network downtime and problems with vital applications are more expensive. The budget you thought you were conserving on an independent can be consumed fast by lost productivity. Progent provides a ready source of backup support experts to insure your network stays available.
- Build a Scalable Foundation for Smooth Growth
Organizations typically start with an information system created on a modest budget. Lacking a proper infrastructure, slap-dash repairs often get thrown onto a weak foundation. As a network grows, stability and expandability issues can impede the success of the organization. These poorly designed environments need proper analysis, intelligent strategic planning, and broad-based IT knowledge to upgrade to a network infrastructure able to offer the stable foundation to meet current business requirements and facilitate future expansion.
- Interact with Solution Providers Instead of Product Vendors
Smaller businesses require guidance and technical education to negotiate an increasingly complicated array of technology alternatives available for accelerating business success and enhancing productivity. They do not need a network consultant who is trying to sell a certain vendor's technology. Network support and product selling can result in a scenario where the proposed
solution is designed around a profitable technology instead of the true needs of a business. Progent eliminates these dilemmas by offering only services rather than products. This enables Progent to align technical expertise with the real interests of clients.
How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, breadth of technical expertise, fine tuned support tools, and familiarity with corporate IT enable offices to escape the pitfalls of exclusive reliance on smaller consulting organizations, individual freelance consultants, or limited in-house resources.
Progent adds value by providing:
How Does My Business Begin Receiving Remote Computer Help from Progent?
- Best Practices
Progentís team of Microsoft and Cisco Certified experts average more than a decade of hands-on professional background, at the front lines of IT service, performing a broad range of IT tasks for a large mix of clients. Each Progent consultant shares a refined set of personal best practices which are incorporated into shared leading practices standards that Progent instills in its support team. This ensures that you get not only world-class technical capability, but also a support engineer with proven methods for applying technical knowledge to solve real-world network problems efficiently.
- Value Pricing
Progent's pricing model is to bill for online service and on-site help per minute. As a result, you are charged only for delivered support. Progent does not demand a higher rate for off-hours or urgent support, and inside California or in regions where Progent provides on-premises service, Progent does not bill for travel except for emergency calls where on-site work is less than 4 hours. Also, Progent applies no minimum charge and requires no retainer for services delivered during regular working hours. Many support organizations demand large minimum fees or charge for each quarter hour or longer. Progent's fine granularity eliminates large bills for fast fixes so you will not be forced to allow simple problems to fester.
- Full Records of IT Services
Progent has developed a sophisticated support reporting system that records and organizes detailed documentation for all delivered services. Unlike some independent consultants or small support organizations who offer minimal documentation or specifics of services done, every service provided by Progent is tracked by full documentation. Each Progent consultant has access to the support documentation sent by every consultant to each customer. The practice of detailing and organizing support records allows more effective service and avoids a slew of typical misfortunes such as when a service client is virtually held hostage to a consultant who wonít let go of the keys to the kingdom.
- Remote Network Monitoring with MS Operations Manager
Progent is one of the only consulting companies to provide round-the-clock network monitoring services powered by Microsoft System Center Operations Manager. MS System Center Operations Manager allows your computer maintenance to be anticipatory rather than reactive. By uncovering potential problems before they cause downtime, network monitoring can keep your information network from painful and expensive availability disruptions.
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT support, visit Immediate Online Support.