Fast Remote Technical Support for Skokie Illinois Computer Networks
Urgent Phone Technical Support for Skokie NetworksFor companies located in Skokie Illinois, Progent provides online support for networks based on any mix of Microsoft, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Certified consulting experts have provided online troubleshooting to businesses in all 50 states in the United States. (See testimonials from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE-certified engineers to help with challenging infrastructure problems, plus the assistance of CISA and CISSP-qualified cybersecurity consultants to handle high-level security design and diagnostic jobs.

Progent's remote support engineers offer exceptional leverage because they have the practical experience and are equipped with the sophisticated tools required to solve most information system issues rapidly. This lowers immediate expenses because service calls accumulate fewer billable consulting minutes. Remote support also eliminates the cost of dispatching a consultant to your location. Your organization saves even more in indirect expenses by minimizing or eliminating system outages and related losses stemming from business discontinuity, upset customers and vendors, unproductive workers, and de-focused executives. Progent's advanced remote consulting know-how is especially important for organizations that rely on public clouds for critical network infrastructure or applications like Microsoft Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises IT support may not be an option.

Progent's pricing policy for online support is structured to stretch your network support dollar. Progent charges on a per-minute basis for phone consulting, so you owe exclusively for the support that you receive. In contrast to many online service companies, Progent requires no service activation charge or minimum job duration. Progent's one-minute granularity and clean model for billing do away with situations where quick solutions somehow turn into substantial tabs. Progent's penchant for solving problems efficiently means you spends less cash.

Progent's Online Consulting and Technical Support Services
Over time, Progent has fine tuned an arsenal of optimized tools and field-tested processes which allow the maximum degree of effectiveness for online engineering help and repair for information networks of all sizes. Progent's Technical Response Center can communicate with your computer system remotely without violating system security.

Progent's powerful service reporting application maintains extensive histories describing all support that Progent's clients have been provided. Progent's team engineers have the benefit of the history of support rendered to each Progent customer by every Progent consultant. This history of problems and responses is stored as a quickly accessible support database that allows Progent's online support professionals to communicate their experiences with the whole team to make sure that the quality of Progent's support improves over time. Progent's high-level certifications and close associations with important vendors such as Cisco and Microsoft make available other extensive technical knowledge bases and permit quick access to vendors' internal product engineers so Progent's online service experts are able to come up with optimal solutions promptly.

Online support services provided by Progent to businesses in Skokie Illinois include:

ProSight Subscription-based IT Services for Small and Mid-size Organizations
Progent offers a selection of budget-friendly, subscription-based services intended to enable small and medium-size organizations to utilize the same cutting-edge IT solutions used by many of the world's top corporations. Progent's ProSight suite of IT management outsourcing services covers all critical facets of information technology such as email protection, behavioral-based threat defense, automated backup and disaster recovery, network infrastructure monitoring and management, virtual server cloud hosting, and network resources documentation management. ProSight managed services include:

  • ProSight LAN Watch: Network, Server, and Endpoint Monitoring
    ProSight LAN Watch is Progent's network, server and endpoint remote monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to keep your network operating at peak levels by checking the health of vital computers that drive your information system. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your specified IT personnel and your assigned Progent consultant so that all potential problems can be resolved before they have a chance to disrupt productivity. Learn more details about ProSight LAN Watch server and desktop monitoring services.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software delivers a unified, cloud-driven platform for managing your client-server infrastructure by offering an environment for streamlining common time-consuming tasks. These can include health checking, update management, automated repairs, endpoint deployment, backup and restore, A/V defense, remote access, standard and custom scripts, resource inventory, endpoint profile reports, and debugging support. When ProSight LAN Watch with NinjaOne RMM identifies a serious incident, it sends an alert to your designated IT management personnel and your Progent technical consultant so that potential issues can be taken care of before they impact productivity. Learn more details about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring services.
  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized organizations to map, track, enhance and debug their connectivity appliances like routers and switches, firewalls, and access points plus servers, printers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that network diagrams are kept current, copies and manages the configuration of almost all devices connected to your network, monitors performance, and sends alerts when issues are discovered. By automating complex management and troubleshooting activities, WAN Watch can cut hours off common chores such as network mapping, reconfiguring your network, finding appliances that require important updates, or identifying the cause of performance issues. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is a growing suite of real-time reporting tools designed to work with the industry's leading ticketing and remote network monitoring applications including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to surface and contextualize key issues like inconsistent support follow-through or machines with missing patches. By exposing ticketing or network health concerns concisely and in near-real time, ProSight Reporting improves network value, lowers management hassle, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has partnered with advanced backup/restore product companies to produce ProSight Data Protection Services (DPS), a selection of subscription-based management offerings that provide backup-as-a-service (BaaS). ProSight DPS products automate and monitor your data backup operations and enable non-disruptive backup and fast restoration of important files, apps, images, and virtual machines. ProSight DPS lets your business avoid data loss resulting from hardware breakdown, natural disasters, fire, cyber attacks like ransomware, user error, ill-intentioned employees, or application bugs. Managed backup services in the ProSight Data Protection Services selection include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda dedicated storage, and ProSight DPS MSP360 Hybrid Backup. Your Progent service representative can help you to determine which of these managed backup services are most appropriate for your network.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of leading data security vendors to deliver web-based management and comprehensive security for all your inbound and outbound email. The hybrid structure of Email Guard combines cloud-based filtering with an on-premises gateway device to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. The Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of unwanted email from reaching your security perimeter. This decreases your vulnerability to inbound threats and conserves network bandwidth and storage space. Email Guard's on-premises security gateway appliance provides a deeper level of inspection for incoming email. For outgoing email, the on-premises gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The local security gateway can also assist Exchange Server to monitor and safeguard internal email traffic that stays within your corporate firewall. For more details, visit Email Guard spam and content filtering.

  • ProSight MFA with Duo: Access Security, Endpoint Remediation, and Secure Single Sign-on (SSO)
    Progent's Duo MFA services utilize Cisco's Duo technology to defend against password theft through the use of two-factor authentication. Duo enables one-tap identity verification on iOS, Google Android, and other out-of-band devices. Using Duo 2FA, whenever you sign into a protected online account and give your password you are requested to confirm your identity on a device that only you possess and that is accessed using a separate network channel. A broad range of out-of-band devices can be utilized for this second means of authentication such as an iPhone or Android or watch, a hardware/software token, a landline telephone, etc. You may register several verification devices. To find out more about Duo identity authentication services, refer to Cisco Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Shared Support: Outsourced and Co-managed Call Center Services
    Progent's Shared Service Desk provides a transparent extension of your internal support group. User access to the Help Desk, provision of support, issue escalation, ticket generation and updates, performance metrics, and management of the service database are cohesive regardless of whether issues are taken care of by your in-house network support staff, by Progent's team, or a mix of the two. You have unrestricted flexibility to expand or reduce your share of support activity as needed. Progent takes care of startup installation and onboarding of the professional services PSA software as well as workflow documentation, validation and training. For details about ProSight Co-Managed Call Desk, refer to ProSight Co-Managed Call Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that utilizes SentinelOne's next generation behavior analysis technology to guard endpoints as well as physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which easily escape traditional signature-matching AV products. ProSight Active Security Monitoring safeguards local and cloud resources and offers a single platform to manage the complete malware attack progression including protection, detection, containment, cleanup, and forensics. Key features include single-click rollback with Windows VSS and automatic system-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint security and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection (ESP) managed services offer economical in-depth security for physical servers and VMs, desktops, smartphones, and Exchange email. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP delivers firewall protection, intrusion alerts, device control, and web filtering via cutting-edge technologies packaged within one agent managed from a single control. Progent's data protection and virtualization consultants can help you to plan and configure a ProSight ESP environment that meets your company's specific requirements and that allows you achieve and demonstrate compliance with government and industry data protection standards. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require urgent attention. Progent can also assist your company to install and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange filtering.

  • Patch Management: Software/Firmware Update Management Services
    Progent's managed services for patch management provide businesses of all sizes a flexible and cost-effective alternative for assessing, testing, scheduling, implementing, and documenting software and firmware updates to your dynamic IT network. In addition to optimizing the security and reliability of your computer environment, Progent's software/firmware update management services free up time for your IT team to concentrate on line-of-business projects and activities that derive the highest business value from your information network. Learn more about Progent's software/firmware update management services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual host set up and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the applications. Because the environment is virtualized, it can be moved immediately to a different hosting environment without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and protect data about your network infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates or domains. By cleaning up and managing your IT documentation, you can eliminate up to 50% of time thrown away searching for critical information about your IT network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents required for managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether you're planning enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you require the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size businesses to obtain an objective evaluation of the health of their information system. Powered by a selection of the leading remote monitoring and management (RMM) tools available, and supervised by Progent's world-class group of information technology experts, ProSight Network Audits show you how closely the configuration of your essential infrastructure assets conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI like a more manageable Active Directory (AD) environment. Both versions also come with one year of cutting-edge remote network monitoring and management. Benefits can include simpler network management, improved compliance with government and industry security regulations, more efficient utilization of IT assets, faster problem resolution, more dependable backup and restore, and higher availability. Learn more about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a brief phone discussion with a Progent information assurance consultant. The fact-finding interview is intended to help evaluate your company's preparedness to stop or recover quickly following an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to gather information about your existing security profile and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to build an efficient AV and backup/recovery environment that aligns with your business needs. For details, see The ProSight Ransomware Preparedness Report.

Special Consulting Services Available from Progent
Progent offers the services of seasoned online consulting professionals for special information technology programs. Billing charges for ongoing development or consulting projects are determined based on the level of expertise of the engineers required. Progent's background in these important fields of information technology allows clients to complete critical projects within budget and on time. Progent's special online engineering solutions include:

  • Help Desk Services
    Progent's Help Desk Call Center support programs for businesses with networks based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products include comprehensive Help Desk Call Center services, co-managed Help Desk services, and Helpdesk operations consulting. Progent's Standard Help Desk Services provide small businesses a comprehensive solution that handles all facets of remote Level 1 desktop support from initial requests through ticketing, remote desktop control, progress tracking, problem solving, and reporting. Progent provides service desk support at a significant discount off Progent's regular Level 1 desktop service rates, and Progent offers the option of rapid as-needed escalation to Level 2 and Level 3 experts to handle challenging issues.

    Progent's Help Desk Call Center consulting services can aid you in building an effective new Help Desk or improving your established one, identifying or customizing Call Center software products to address the unique needs of your corporation, or providing occasional phone support staff to reinforce your in-house Help Desk Call Center group to deal with demanding scenarios such as software migrations, major upgrades, or installing brand new applications.

    Progent's Help Desk Call Center team of experienced information technology experts provides your customers in Skokie Illinois rapid contact with an efficient network service resource with substantial background delivering telephone-based help and online troubleshooting for computer environments that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux components. Progent's charter is to earn the Call Center the reputation as a significant contributor to company performance, and Progent's policy is to resolve rather than just report network problems.

  • Business Applications Support: Training, Programming, and Troubleshooting
    Progent's Applications Experts Team provides phone-based and in-depth engineering support and education in key application areas including ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also can deliver consulting, custom development, and training for familiar Microsoft business applications such as CRM, MS Office Project, Office Word, and Office Excel. To learn more concerning Progent's consulting, custom programming, and education services, see Progent's Applications Experts Team.

  • Centralized and Streamlined Management of Hybrid Cloud Environments
    Microsoft System Center centralizes and automates the management of hybrid cloud environments by offering advanced support for Windows Server 2022, Windows 10 and Windows 11; seamless integration of mixed-OS networks that incorporate various Linux distributions, Hyper-V and VMware vSphere; and better public and private cloud support such as tighter integration with Intune for iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center consulting experts can provide world-class remote and on-premises support for all elements of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist you to design and install a new deployment of System Center2, expand or optimize your current one, upgrade efficiently from an earlier version of System Center, or debug your System Center solution.

  • Remote IT Infrastructure Monitoring and Reporting Services
    Progent can deliver companies in Skokie Illinois online hybrid network monitoring by providing System Center Operations Manager expertise. Progent can adapt SCOM to accommodate your business so that your IT support is proactive and automated. By uncovering potential problems before they cause crashes, remote monitoring can head off disruptive and expensive information system breakdowns. Progent can also deploy network monitoring utilities such as Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X systems, Microsoft Windows environments, or systems based on multiple OS platforms.
How Your Skokie Business Can Contact Progent's Remote Technical Support Professionals
To contact Progent about emergency online support with Windows, Apple macOS and OS X, or Linux computer systems, go to Progent's Nationwide Remote Help, call 1-800-993-9400, or go to Contact Progent. For businesses and new ventures in Skokie Illinois, Progent's online network support specialists are ready to provide professional and cost-effective IT help the moment your organization needs it. More than 20 years of offering remote repair services has led to Microsoft Partner status for Progent's consultants and has enabled Progent to develop high-end troubleshooting skills and to refine online connectivity tools to fix network problems rapidly while avoiding the expense and lost time associated with on-site support calls.

Even if your Skokie organization works with a regular freelance support technician or maintains an in-house organization that can handle typical network problems, Progent's Microsoft certified consultants are available to provide a convenient and transparent virtual extension of your on-site resources for situations when your usual service personnel either don't have the availability or the knowledge to handle sudden network crises or especially complicated integration problems.

Features of Progent's Online Network Services for Skokie Illinois
Progent's online support, Internet-based troubleshooting, system security expertise, and network management services give offices in Skokie Illinois the greatest leverage for your IT investment. Whether you require occasional phone support and remote troubleshooting or ongoing Help Desk services and network management, Progent's professionals can deliver your organization enterprise-level network support while permitting you to avoid the expense and administration overhead of running a large in-house IT staff. Highlights of Progent's National Remote Support program include:

What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner support company and Progent's head count, depth of IT experience, refined remote support software, and understanding of enterprise networking allow companies to escape the limitations of exclusive reliance on smaller consulting firms, individual freelance service providers, or limited internal IT help.

Progent stands out by providing:

  • Proven Methodology
    Progent's team of Microsoft and Cisco Premier consultants average more than ten years of real-world professional background, at the forefront of IT support, executing a wide range of IT projects for an extensive mix of businesses. Every Progent consultant shares a refined collection of personal best practices which are combined into shared best practices training that Progent instills in its support team. This means that you get not just expert technical help, but also a consultant with field-tested approaches for using computer knowledge to fix real-world network problems efficiently.

  • Value Pricing
    Progent's pricing policy is to bill for remote support and on-site visits by the minute. As a result, you are charged just for delivered support. Progent does not impose a higher rate for off-hours or urgent service, and inside California or in regions where Progent provides on-site support, Progent does not charge for travel time except for urgent support where on-site time is less than 4 hours. In addition, Progent applies no initialization charge and asks no monthly commitment for support services delivered during normal business hours. Many service organizations impose large minimum payments or charge for every quarter hour or longer. Progent's fine granularity eliminates big invoices for fast fixes so you won't be tempted to allow less critical problems to fester.

  • Complete Records of Delivered Services
    Progent has created a sophisticated service reporting system that stores and formats detailed documentation for all delivered services. Unlike many freelance consultants or small support organizations who offer scant documentation or details of services performed, every service provided by Progent is tracked by full documentation. Every Progent staff member has access to the service reports sent by every staff member to every client. The practice of documenting and organizing service records allows more efficient support and eliminates a variety of typical misfortunes such as when a service customer is effectively held captive to a consultant who won't release vital service information.

  • Remote Network Monitoring with MS System Center Operations Manager
    Progent is one of the only support companies to offer round-the-clock network tracking services based on Microsoft System Center Operations Manager. Microsoft System Center Operations Manager causes your computer maintenance to be anticipatory rather than reactive. By revealing potential problems before they cause downtime, system monitoring can save your information network from stressful and costly availability losses.
How Does My Business Start Receiving Online Technical Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network support, go to Immediate Technical Support.



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    Progent can assist small and medium-size organization to plan, deploy, validate and troubleshoot backup/restore solutions needed to support a remote workforce.

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    Progent can help you with any stage of Microsoft Azure integration including requirements analysis, readiness assessment, solution architecture, pilot testing, implementation, automated administration, performance tuning, license management, disaster recovery preparedness, security policy enforcement, and compliance validation. Progent can help your IT staff to set up and troubleshoot firewall appliances and VPN connections so that your users can securely access to Azure-based resources, and Progent's Microsoft-certified consultants can assist you set up key Microsoft platforms to run in the cloud including Microsoft Windows Server, Exchange, SQL Server and SharePoint. Progent can also help your organization to create a hybrid cloud ecosystem that transparently combines physical datacenters with Azure resources.

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    If your business runs a UNIX, Linux, or Sun Solaris environment or a multi-OS computer system, Progent's CISM and CISSP-premier security specialists can help your entire organization in a broad array of security areas including security management practices, security architecture and strategies, access management systems and methodology, software development security, business processes security, hardware security, communications, infrastructure and Internet security, and disaster recovery planning. CISM and CISSP define the core competencies and international standards of performance that network security managers are expected to master. These accreditations provide IT management the assurance that those who have achieved their CISA or CISM certification have the background and theory to deliver world-class security management and engineering services.

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    Progent's certified SQL Server programmers and DBAs offer online expertise to help businesses of any size to build, manage, and maintain applications powered by Microsoft's SQL Server RDBMS platform and .NET architecture. Progent's SQL Server consultants offer help with any element of application development in environments that range from small office databases to VLDB applications and enterprise-class data warehousing.

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    Progent's Ekahau-certified Wi-Fi site design consultants can assist your business to design, deploy, enhance, manage and troubleshoot a Wi-Fi network adapted to your building. Progent offers online or on-premises support for Ekahau Pro for predictive Wi-Fi planning, Ekahau Sidekick for on-premises RF signal measurement, Ekahau Analyzer for troubleshooting RF signal problems, and Ekahau Insights for managing the performance of multiple Wi-Fi sites.

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    Forefront TMG 2010 is based on the powerful security technologies of Internet Security and Acceleration Server 2006 and offers a easily administered web gateway that delivers a one-server solution for a variety of security functions such as an multi-layer firewall, URL filtering, antimalware, intrusion protection, application proxy, VPN control, and HTTP/HTTPS inspection. Forefront Threat Management Gateway includes advanced web security logging and reporting features, allows custom reporting powered by SQL Server, works with Active Directory to simplify authentication and policy enforcement, and can be deployed as a virtual server to cut expenses and improve recoverability. Progent's Microsoft consultants can assist your company to design and execute pilot and production deployments; interface Forefront TMG 2010 with Windows 2008 R2, AD, Microsoft SQL Server, Microsoft Exchange Server 2010, and SharePoint; install Forefront Threat Management Gateway 2010 to run on a virtual server with Windows Hyper-V; and provide continuing support and troubleshooting. Progent can also assist your organization to upgrade economically to Microsoft Forefront Threat Management Gateway from Microsoft ISA Server 2006 or 2004.

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    Progent's certified consultants can help you to evaluate the advantages of Microsoft Windows Server 2012 R2 for your organization, create pilot environments and migration plans, optimize your network for local, multi-site, cloud-based, and partial-cloud environments, educate your IT management, staff, develop an enterprise-wide security strategy, streamline network administration, help with application development, and generate and test a DR/BC plan.

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    Progent's network engineers can assist you to automate desktop PC change and update management by providing expertise with administration tools that include Microsoft System Center Configuration Manager 2007, Systems Management Server, and Windows Server Update Services.

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    Cisco's PIX 500 Series firewalls have reached end of life and Cisco may no longer support these devices. Progent still provides technical assistance for Cisco's PIX 500 firewalls to help you with maintenance and management and Progent can also help you assess whether to migrate to more current firewall products from Cisco. Progent's Cisco-certified experts can help you design and implement a smooth upgrade to Cisco ASA 5500-X firewalls following industry best practices.

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    Progent's Ransomware Hot Line provides 24x7 access to a experienced ransomware recovery expert who can help your business to contain the spread of an ongoing ransomware attack. Call 800-462-8800

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    NetApp MetroCluster is a high-availability and disaster recovery platform that combines array-based storage clustering with continual replication to deliver fast, zero RPO disaster recovery between sites located up to 185 miles (300km) apart. Progent's roster of veteran network consultants can help your business to design, deploy, manage, update, test and repair a disaster recovery system built around NetApp MetroCluster. Progent can help you to choose an architecture for your MetroCluster environment that aligns with your functional needs and budget. Progent can ensure you adhere to leading practices for configuring your MetroCluster environment by providing help with procedures like assigning disk pools and shelf IDs, determining aggregate and plexes layout, provisioning NetApp FlexVol volumes, setting up Data ONTAP configuration replication service, installing Cisco and Brocade switches, implementing a tiebreaker, setting up a TCP/IP configuration replication network between your peered clusters, and verifying your MetroCluster disaster recovery system to show adherence with industry standards and government mandates.

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    Progent is a leading innovator in cost-effectively providing enterprise-class network support to small businesses. Progent's achievement in handling the network support requirements of the historically underserviced small business market is the cumulative result of key technical and operational breakthroughs that have removed much of the conventional costs out of managing network support, added unprecedented professional expertise into the IT service mechanism, and significantly streamlined the repair process.

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    Progent's ProSight Virtual Hosting outsourcing provides complete hosting of a small organization's servers in an environment that delivers the highest degree of dependability and scalability and is in addition easy to transfer to any data center. ProSight Virtual Hosting and management services are built on proven virtualization platforms that enable small businesses with mixed- platform IT systems to economize significantly on the expense of capital equipment, system support, and IT administration while achieving world-class reliability and an unmatched degree of vendor flexibility.

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    Progent's Microsoft-certified professionals have 20 years of experience planning, integrating, and maintaining messaging systems for clients in the and across the U.S. Progent provides economical Microsoft Exchange Servers consulting support to ensure that your email environment offers protection, high uptime, easy connectivity for remote and wireless users, efficient management tools, and productive integration with telecommunications. Progent offers expertise and integration services for Exchange 2016 Server, Microsoft Exchange 2013, Microsoft Exchange 2010 Server, MS Exchange 2007 Server, Microsoft Exchange 2003, and MS Exchange 20000 Server. Progent can also assist small or medium businesses to upgrade to Exchange 2016 or Exchange 2013 Server.

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    Progent's IT outsourcing services offer economical network consulting for mid-size organizations. Whether it involves planning system architecture, creating an internal Help Desk or using an outside one, rolling out a new email platform, monitoring your network, or developing a web-based business application, outsourcing your IT technical services can reduce costs and minimize risks, permitting IT service budgets to grow in a more linear and controlled fashion than is possible by amassing a large, all-purpose in-house network support organization. Progent's Outsourcing White Paper and datasheets explain how Progent can enable you to build a secure and robust system foundation for your vital Windows-powered applications including Windows Server 2008, Microsoft Exchange Server 2007, and Microsoft SQL Server.

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    Progent's Cisco-certified CCIE experts can assist you to set up, manage, update, optimize and debug Cisco Catalyst switches. Progent can also assist your business to enhance the security and compliance of Catalyst switches and move smoothly from legacy switches to current devices.

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    ProSight ECHO Data Protection Services from Progent offer small and medium-sized organizations a low-cost and fully managed solution for cloud backup/disaster recovery (BDR). ProSight DPS automates and monitors your backup processes and allows fast recovery of critical data, applications and virtual machines that have become lost or corrupted as a result of component breakdowns, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-premises storage device, or to both. Progent's disaster recovery specialists can provide world-class support to configure ProSight DPS to be compliant with regulatory standards such as HIPAA, FIRPA, and PCI and, when necessary, can assist you to recover your critical data.

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    Progent is an authorized Hornetsecurity/Altaro partner and can design, configure, and manage a deployment of 365 Total Backup to protect your Microsoft 365 user and group mailboxes, files stored on your organization's OneDrive Accounts and SharePoint sites, user and group Teams Chats, plus files on Windows laptops and desktops.

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    Microsoft allows you to create transparent hybrid environments that integrate Microsoft 365 and on-premises Exchange deployments. This permits you to have some Exchange mailboxes hosted on your physical datacenter or private cloud and other mailboxes resident on Microsoft 365. Progent's Microsoft-certified Exchange consultants can help you with any facet of designing, implementing and debugging your hybrid Microsoft 365 Exchange Online solution. Progent's Exchange consultants can provide as-needed support to help you resolve challenging technical bottlenecks and also can provide comprehensive project management outsourcing or co-sourcing to make sure your hybrid Exchange solution is carried out on time and on budget.

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    Progent can help you to design, install and manage a backup plan based on MSP360 Backup software to protect your assets residing on any major public cloud. Progent can provide end-to-end monitoring and management to protect against data loss caused by human mistakes, software flaws, ill-intentioned insiders, and malware assaults like ransomware.

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