Fast and Affordable Remote Troubleshooting for Skokie Illinois Networks
Urgent Phone Technical Support for Skokie NetworksFor businesses in Skokie Illinois, Progent provides remote technical support for networks based on any mix of Microsoft Windows, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Premier consulting experts have delivered remote support to businesses in all 50 states in the U.S. (See recommendations from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE-certified network specialists to help with challenging networking issues, as well as the assistance of CISA and CISSP-accredited security consultants to handle advanced security architecture and diagnostic jobs.

Progent's remote support experts provide exceptional value due to the fact that they possess the real-world background and have access to the sophisticated tools necessary to solve most network problems rapidly. Efficient support reduces immediate expenses because service calls require fewer chargeable minutes. Online help also avoids the expense of sending a consultant to your site. Your organization saves additionally with indirect costs by minimizing or avoiding system outages and associated losses due to business discontinuity, disgruntled clients, idle workers, and de-focused management. Progent's advanced online consulting experience is especially helpful in environments that rely on public clouds for critical infrastructure or software like Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises support may not be an alternative.

Progent's billing policy for online support is designed to leverage your IT service dollar. Progent charges per minute for telephone-based consulting, so you are billed only for the support that you actually get. In contrast to typical remote support firms, Progent asks for no service activation surcharge or minimum fees. Progent's one-minute billing unit and clean model for billing eliminate situations where fast repairs somehow turn into major tabs. Progent's skill at dealing with technical issues quickly means your business saves money.

Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has fine tuned a collection of customized technologies and field-tested processes which ensure the highest level of efficiency for online help and troubleshooting for information networks of any size. Progent provides safe Virtual Private Network support for gateways from multiple popular vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access allows the experts of Progent's Technical Response Center to access your company's network remotely without breaching system security.

Progent's sophisticated technical support database system keeps comprehensive histories for the service that Progent's clients have been provided. Progent's authorized service personnel have access to the history of assistance rendered to each customer by every Progent consultant. This database of problems and repairs is structured as a quickly accessible internal database that enables Progent's remote support experts to communicate their knowledge company-wide to make sure that the quality of Progent's support grows daily. Progent's advanced accreditations and working associations with major industry leaders including Cisco and Microsoft make available additional vast technical support knowledge bases and permit quick access to manufacturers' internal product engineers with the result that Progent's online consulting specialists are able to arrive at optimal resolutions quickly.

Online support offered by Progent to companies in Skokie Illinois include:

ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent provides a selection of low-cost, flat-rate services intended to enable small and mid-size businesses to utilize the same best-of-breed technology deployed by many of the world's leading enterprises. The ProSight suite of IT management outsourcing services addresses all critical facets of modern networking including email content filtering, security and compliance, cloud-based backup/recovery, infrastructure health monitoring, virtual server hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates next generation behavior-based machine learning technology to defend endpoint devices as well as physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which routinely evade legacy signature-matching anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a unified platform to automate the complete threat lifecycle including blocking, identification, containment, remediation, and post-attack forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Endpoint Security and Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer economical in-depth security for physical and virtual servers, workstations, smartphones, and Exchange Server. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP offers firewall protection, penetration alerts, device management, and web filtering through leading-edge technologies packaged within a single agent managed from a unified control. Progent's security and virtualization experts can help you to design and implement a ProSight ESP environment that addresses your company's unique requirements and that allows you prove compliance with government and industry data protection regulations. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that call for urgent action. Progent can also help your company to install and test a backup and restore system like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and medium-sized organizations an affordable and fully managed service for secure backup/disaster recovery (BDR). Available at a low monthly rate, ProSight Data Protection Services automates and monitors your backup processes and enables fast recovery of vital files, applications and VMs that have become unavailable or corrupted due to hardware failures, software bugs, natural disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises storage device, or to both. Progent's BDR specialists can provide world-class expertise to set up ProSight DPS to to comply with regulatory standards such as HIPAA, FIRPA, PCI and Safe Harbor and, whenever necessary, can help you to recover your critical data. Find out more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of top information security companies to provide centralized control and comprehensive security for your inbound and outbound email. The powerful structure of Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway appliance to offer complete protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. The Cloud Protection Layer serves as a preliminary barricade and keeps most threats from making it to your security perimeter. This decreases your exposure to external attacks and conserves system bandwidth and storage. Email Guard's on-premises security gateway appliance adds a deeper level of analysis for incoming email. For outgoing email, the onsite gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that stays within your corporate firewall. For more information, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized businesses to map, track, reconfigure and debug their networking hardware such as routers and switches, firewalls, and access points as well as servers, endpoints and other networked devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch ensures that network maps are always current, captures and manages the configuration of virtually all devices on your network, monitors performance, and generates alerts when problems are discovered. By automating complex management and troubleshooting processes, WAN Watch can cut hours off common tasks like network mapping, reconfiguring your network, locating appliances that need critical software patches, or isolating performance problems. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management techniques to keep your network operating at peak levels by tracking the state of critical computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your specified IT management staff and your assigned Progent engineering consultant so any potential problems can be addressed before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual host configured and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the apps. Since the system is virtualized, it can be moved immediately to a different hosting solution without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, find and protect data related to your network infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be alerted about impending expirations of SSLs or domains. By updating and managing your network documentation, you can eliminate as much as 50% of time spent looking for vital information about your IT network. ProSight IT Asset Management features a common repository for storing and sharing all documents required for managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether youíre making enhancements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you require as soon as you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size organizations to get an objective evaluation of the overall health of their network. Powered by a selection of the top remote monitoring and management platforms in the industry, and supervised by Progent's certified group of information technology experts, ProSight Network Audits show you how closely the deployment of your essential network assets adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI such as a cleaner Active Directory (AD) environment. Both also include a year of cutting-edge remote network monitoring and management (RMM). Advantages can include lower-cost network management, better compliance with government and industry security standards, more efficient utilization of network assets, faster problem resolution, more dependable backup and restore, and less downtime. Read more information about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service based on a brief discussion with a Progent information assurance consultant. The interview is designed to assess your company's ability to stop or recover quickly following an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to gather information concerning your current security profile and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply industry best practices to create an efficient security and backup/recovery environment that meets your company's needs. For more information, refer to Progent's ProSight Ransomware Preparedness Report.

Special Consulting Services Available from Progent
Progent can provide the services of seasoned remote consulting professionals for contract IT programs. Billing rates for longer-term consulting projects are set according to the level of expertise of the consultants required. Progent's background in these important areas of computer technology allows clients to execute major initiatives within budget and on time. Progent's project-based online consulting services include:

  • Help Desk Support
    Progent's Call Center service options for organizations with environments that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include full-service Help Desk services, shared Helpdesk services, and Help Desk consulting. Progent's Standard Help Desk Services provide smaller organizations a comprehensive service desk solution that manages all aspects of remote Level 1 desktop support from initial requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and reporting. Progent provides call desk services at a significant discount from Progent's regular Level 1 desktop support rates, and Progent offers the option of fast as-needed escalation to subject matter experts to handle the most issues.

    Progentís Co-managed Help Desk services make it possible for your business to split responsibilities for Help Desk services transparently between your in-house IT staff and Progent's nationwide pool of seasoned technical support engineers and matter experts (SMEs). Progentís Help Desk sharing service is a collaborative service desk solution based on the leading professional services automation (PSA) platform for managing service requests, ticket lifecycle, ownership, status tracking, and metrics.

    Progent's Help Desk Call Center team of veteran network experts gives your customers in Skokie Illinois fast contact with a reliable support group with years of background providing phone consulting and remote repair service for IT systems based on Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's focus is to give the Call Center perception as a solid driver of company success, and Progent's aim is to solve instead of simply annotate IT problems.

  • Applications Support: Education, Custom Programming, and Troubleshooting
    Progent's Applications Consulting Group can supply remote professional engineering support and training in special business application areas including Enterprise Requirements Planning, MRP, custom programming for accounting packages, and CRM. Progent also offers expertise, customization, and training for popular Microsoft business applications including CRM, MS Project, Office 365 Word, and Office 365 Excel. To find out additional information on Progent's expertise, custom programming, and training offerings, refer to Progent's Applications Experts Group.

  • Unified and Automated Administration of Hybrid Cloud Networks
    System Center 2016 unifies and automates the management of hybrid cloud environments by offering advanced support for Windows Server 2016, Windows 10 clients; seamless integration of multi-OS environments that include various Linux distributions, Hyper-V and VMware; and better cloud support including closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants offer advanced online and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to design and install a new implementation of System Center 2016, expand or optimize an existing one, migrate efficiently from a previous release of System Center, or troubleshoot your System Center environment.

  • Remote Hybrid Network Monitoring and Reporting Support
    Progent can deliver organizations in Skokie Illinois online hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can tune SCOM to fit your environment so that your computer maintenance is proactive and automated. By exposing potential problems before they evolve into downtime, system monitoring can ward off stressful and expensive service crises. Progent can also deploy server and infrastructure monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or macOS and OS X systems, Microsoft environments, or networks that support multiple platforms.
How Your Skokie Company Can Contact Progent's Remote Technical Support Professionals
To contact Progent about emergency remote support with Windows, macOS and OS X, or Linux/UNIX environments, visit Progent's Emergency Remote Support, phone 1-800-993-9400, or refer to Contact Progent. For organizations and new businesses in Skokie Illinois, Progent's online network support engineers are ready to provide expert and cost-effective IT help the instant your company requires it. More than 15 years of delivering remote repair services has led to Microsoft Partner certification for Progent's consulting experts and has allowed Progent to acquire world-class troubleshooting skills and to refine online connectivity tools to fix network problems rapidly while avoiding the expense and lost productivity that comes with on-premises service visits.

Even if your Skokie office deals with a regular independent consultant or employs an in-house IT staff that can handle the majority of computer issues, Progentís Microsoft and Cisco certified engineers can provide a convenient and seamless remote extension of your on-site resources for situations when your regular service personnel either don't have the bandwidth or the knowledge to handle unexpected system crises or particularly challenging integration projects.

Details of Progent's Online Network Services for Skokie Illinois
Progent's phone support, Internet-based troubleshooting, network security expertise, and system administration services give businesses in Skokie Illinois unparalleled leverage for your IT investment. Whether you require one-time phone help and Internet-based troubleshooting or full-time Help Desk services and network management, Progent's professionals can provide your office world class network support while allowing you to avoid the cost and administration overhead of running a large in-house IT organization. Key features of Progent's online help services include:

What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Partner support firm and Progent's staff size, range of technical knowledge, fine tuned remote support tools, and understanding of corporate IT enable businesses to escape the pitfalls associated with exclusive dependence on smaller consulting firms, independent freelance consultants, or over-stretched in-house resources.

Progent stands out by providing:

  • Proven Methodology
    Progentís team of Microsoft and Cisco Premier Certified experts average longer than a decade of hands-on professional background, at the forefront of network support, executing a wide range of IT projects for an extensive array of clients. Every Progent support professional shares a refined set of personal best practices which are combined into company-wide best practices training that Progent instills in its support team. This means that you get not only world-class technical capability, but also a consultant with field-tested approaches for applying computer knowledge to resolve real-world network problems quickly.

  • Value Pricing
    Progent's pricing model is to charge for online service and on-premises help by the minute. As a result, you owe exclusively for received support. Progent does not impose a higher rate for after-hours or urgent service, and inside California or in areas where Progent offers in-person support, Progent does not bill for travel time except for emergency support where on-site time is less than four hours. In addition, Progent applies no initialization charge and requires no retainer for services provided during normal working hours. Many support organizations impose substantial minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity does away with large bills for fast fixes so you will not be forced to permit minor problems to stay unaddressed.

  • Information Transfer
    Progent practices knowledge transfer from Progent's consultants to customers. By educating clients to resolve problems that are within their scope, Progent is able to focus on providing hard-to-find skills where Progent has little competition. Businesses who utilize familiar freelance service providers or who maintain in-house IT staffs benefit when Progent passes on knowledge about new technology and proven methodologies to make their networks more reliable, protected, and productive.

  • Remote Server Monitoring with MS Operations Manager
    Progent is one of the few IT service companies to offer round-the-clock system tracking services based on MS System Center Operations Manager. Microsoft Operations Manager allows your network support to be proactive instead of reactive. By anticipating possible issues before they result in lost productivity, system monitoring can keep your IT network from painful and costly availability disruptions.
How Does My Business Start Getting Remote Computer Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT help, go to Immediate Online Support.



An index of content::

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    Consultant Linux with Windows

    If your office computer system mixes Linux-based products platforms with Microsoft Windows, Progent can help you to integrate your computers into a cohesive environment that permits all your OS platforms to run side by side for simple management, transparent dataflow, high availability, superior performance, and strong security. Progent's Linux and Windows integration assistance offerings feature network infrastructure integration and service, support for Microsoft Windows services for UNIX (SFU), remote server monitoring and management, remote network support and troubleshooting, in-person technical support, and Help Desk Call Center services.

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    Expert Training Support Services

    Progent practices knowledge transfer from Progent's support experts to customers. By educating customers to resolve technical issues that are within their comfort zone, Progent can concentrate on offering hard-to-find services where Progent faces few competitors. Small companies who utilize familiar freelance consultants or who employ internal IT staffs benefit when Progent transfers information about critical technology and tested processes to make their networks more robust, protected, and efficient.

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    ProSight Endpoint Protection On-site Support

    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates next generation behavior-based analysis tools to defend endpoint devices as well as physical and virtual servers against new malware assaults such as ransomware and email phishing, which routinely get by legacy signature-based AV products. ProSight Active Security Monitoring safeguards local and cloud resources and provides a unified platform to manage the entire threat progression including protection, identification, mitigation, remediation, and post-attack forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new attacks.

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    Remote management cards offer network administrators full control over a server without the need for an on-site visit. Using remote server management cards, all console screen data plus keyboard and mouse operations are exported to a remote session to a support expert who can be situated anywhere in the world. Progent's Microsoft and Cisco authorized consultants can help you to plan, deploy, and manage a fault-tolerant business network that incorporates remote server management cards and Progent can use these remote management cards to provide low-cost off-site technical help. Progent has experience with a number of remote server management cards including Aten remote management cards, American Megatrends MegaRAC remote server management cards, Dell DRAC cards, HP Lights-Out remote server management cards, and Peppercon eRIC remote server management cards.

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  • Catalyst 6800 Switch Remote Support Services
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    System Center 2016 provides important improvements for managing hybrid cloud environments through comprehensive support for Windows Server 2016 servers, Windows 10; seamless integration of heterogeneous environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and expanded cloud support including tighter integration with Intune for iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's Microsoft-certified consulting team can provide advanced remote and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist your business to plan and configure a new implementation of System Center 2016, extend or optimize an existing one, migrate efficiently from an earlier release of System Center, or debug your System Center environment.

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    Amazon Marketplace Web Service is an integrated collection of APIs that allows Amazon sellers to improve the efficiency of their business processes by automating key sales activities including listings, orders, shipments, fulfillment, and finances. By leveraging Amazon's extensive online selling environment and automating their sales processes, vendors can expand their reach, reduce their operating costs, improve reaction time to customers, and add to their profits. Progent's Amazon Marketplace Web Service (Amazon MWS) consultants can work with your development team and provide programming, workflow integration, project management support, and training to help you shorten development time and expedite your ROI.

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    Progent's certified SQL Server 2019 experts can help you to assess the business case for upgrading to SQL Server 2019 and can provide rapid online or on-premises access to experts in system planning and integration, application development, database administration, and network security.

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    Progent's Microsoft-certified engineers can deliver affordable online and on-premises help to implement your migration to Exchange Server 2010, generate extensive documentation of your upgraded email environment, train your IT staff and end users to get them up to speed quickly on Exchange Server 2010, and provide ongoing management consulting and technical support. Progent's consultants can also help you migrate from Exchange Server 2010 to Exchange Server 2013 or Exchange Server 2016.

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    SQL Server 2000 is a rich, Web-enabled database and data analysis package that opens the door to the fast development of cutting-edge enterprise-class programs that can give your company a significant competitive advantage. SQL Server features core support for XML and the capability to query across the Internet and outside the firewall. The expertise of Progent's Microsoft-certified SQL Server 2000 consultants, with an average of more than over 10 years of background supporting Microsoft integration, ensures you success in designing, installing and managing Microsoft SQL Server solutions that are seamlessly connected with other applications powered Microsoft's .NET platform.

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    Progent's ProSight Virtual Hosting and Management outsourcing offers comprehensive hosting of a small or mid-size organization's production servers in an environment that gives the highest level of dependability and expandability and is in addition simple to transfer to any data center. ProSight Virtual Hosting options are based upon proven virtualization techniques that allow small and midsize businesses with mixed- platform environments to economize dramatically on the costs of capital investments, infrastructure support, and network management while benefiting from world-class reliability and an unprecedented degree of vendor independence.

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    Microsoft Windows Server 2012 R2 Essentials is a value-priced, versatile operating system that allows small organizations to make the move from the older physical in-house datacenter to the contemporary hybrid networking model that includes on-premises and virtualized cloud-hosted resources. Progent's Microsoft-certified consultants can provide budget-friendly remote consulting and technical support services for Microsoft Windows Server Essentials. Progent can assist you to evaluate the possible business advantages of moving to Essentials and implementing a hybrid on-premises/cloud-based model for your network environment. Progent can provide comprehensive project management support so you can design and execute a smooth move to Windows Server Essentials, Microsoft Office 365, and other Microsoft Cloud applications and services. Progent can also provide as-needed consulting help, troubleshooting, and training.

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    Progent's Cisco-certified SIP infrastructure experts can assist your business to design, deploy, maintain, troubleshoot and enhance Cisco's SIP connectivity technology and Cisco's CUBE (Cisco Unified Border Element)-based SIP trunks and can provide affordable remote or onsite support to help businesses to move smoothly to an advanced communications ecosystem that delivers accelerated ROI. Progent's certified Microsoft unified communications experts can assist you to configure interfaces between Cisco's CUBE SBC and Microsoft's VoIP and IP video applications like Skype for Business or Lync Server for access to a SIP PSTN trunk.

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    ProSight LAN Watch is Progentís server and endpoint monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to help keep your network running at peak levels by checking the health of critical devices that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your designated IT management personnel and your assigned Progent consultant so that any looming issues can be resolved before they can disrupt productivity.

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    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to map out, monitor, enhance and troubleshoot their networking hardware like routers, firewalls, and access points plus servers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology maps are kept updated, copies and displays the configuration of virtually all devices connected to your network, monitors performance, and generates notices when issues are discovered. By automating time-consuming management processes, ProSight WAN Watch can cut hours off ordinary chores such as making network diagrams, reconfiguring your network, finding appliances that require critical software patches, or resolving performance issues.

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    Exchange 2013 includes major enhancements to the functionality of Microsoft Exchange 2010 and introduces important new features as well as a redesigned architecture. These enhancements affect key facets of IT such as manageability, high availability (HA), security, cost of ownership, teamwork, extensibility, throughput, compatibility, and the user experience. Progent's Microsoft-certified Exchange Server 2013 consulting experts can help you evaluate the possible advantages of upgrading to Microsoft Exchange Server 2013, design an efficient test and rollout strategy, and train your IT staff to maintain your Exchange Server 2013 environment. Progent can also provide affordable online support and management for Exchange Server 2013.

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    Progent's Microsoft-certified consultants can assist you to evaluate the benefits of Microsoft Windows Server 2012 R2 for your company, develop test systems and migration plans, optimize your network infrastructure for on-premises, multi-location, private or public cloud-based, and partial-cloud environments, educate your IT support, team, develop a corporate-wide security plan, automate IT management, assist with application development, and build and validate a disaster recovery/business continuity plan.

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    Progent can help your business in all facets of your migration to Exchange Server 2016 such as planning HA architecture for an on-premises, Microsoft cloud connected or hybrid environment; CAL licensing requirements for Exchange and Windows Server 2012 R2; moving mailboxes; Hyper-V design; determining storage capacity required for your virtual machines, databases and logs; configuring HLB for fault-tolerant CAS services; designing, building and testing Exchange and Windows Servers and Database Availability Groups (DAGs); setting up collaboration with SharePoint Server or SharePoint Online; preparing the firewall; creating SSL certs; performing client remediation with Office desktop or Office 365; and configuring Outlook on the web (formerly Outlook Web App).

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    Progent's Computer Help Desk Outsourcing Services for desktop support are designed specifically for small organizations who need fast access to a Help Desk Call Center with expert phone support and full escalation options but who must operate within a modest information technology budget. Important features of Progent's Help Desk Outsourcing Support Services are Helpdesk Support, Secure Remote Access Support, System Assessment, Problem Prioritization, Virtual Help Desk Services, By-the-Minute Billing, and Help Desk Applications Recommendation and Deployment.

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