Immediate Online Support for Skokie Networks
Immediate Online Technical Support for Skokie SystemsFor companies in Skokie or anywhere in Illinois, Progent offers online help for networks powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Premier engineers have delivered online support to companies in all 50 states in the United States. (Refer to testimonials from Progent's customers.) Progent also offers the expertise of Cisco CCIE-certified network specialists to solve complex infrastructure problems, as well as the assistance of CISA and CISSP-accredited cybersecurity experts to handle high-level security design and diagnostic issues.

Progent's remote technical support engineers offer excellent value due to the fact that they possess the practical background and have access to the sophisticated tools required to solve most information system problems quickly. This reduces immediate expenses because service calls require fewer chargeable consulting minutes. Online support also eliminates the cost of sending an engineer to your site. Your organization benefits even more with incidental costs by minimizing or avoiding network outages and associated costs resulting from business discontinuity, disgruntled customers and vendors, idle employees, and de-focused management. Progent's extensive online technical support know-how is especially valuable in environments that rely on public clouds for critical network infrastructure or software such as Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises tech support may not be useful.

Progent's billing model for online help is structured to stretch your IT service dollar. Progent charges by the minute for phone assistance, so you pay exclusively for the support that you actually get. In contrast to typical online service organizations, Progent asks for no startup surcharge or minimum payments. Progent's per-minute granularity and clean model for billing do away with situations where fast repairs manage to turn into substantial tabs. Progent's penchant for handling problems quickly means your business spends less cash.

Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has fine tuned a set of optimized tools and proven methodologies that ensure the maximum level of effectiveness for remote help and troubleshooting for IT systems of any size. Progent provides secure Virtual Private Network support for VPN gateways from a variety of popular sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access allows the consultants of Progent's Technical Response Center to connect to your company's environment without breaching network security.

Progent's advanced service reporting application maintains detailed histories of the service that Progent's clients have received. Progent's staff engineers have the benefit of the records of services provided to each Progent client by every Progent consultant. This history of trouble tickets and resolutions is organized as a readily accessible support knowledge base that permits Progent's remote support experts to share their knowledge with the whole team to make sure that the quality of Progent's support services grows daily. Progent's extensive list of accreditations and working associations with key industry leaders including Cisco and Microsoft make available other vast technical databases and allow fast response from manufacturers' in-house support staff so Progent's online consulting experts can find the most efficient resolutions promptly.

Remote support provided by Progent to companies in Skokie and throughout the state of Illinois include:

ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent offers a selection of low-cost, fixed-price services intended to allow small and mid-size businesses to utilize the same advanced technology used by many of the industry's top corporations. The ProSight series of IT management outsourcing services addresses all critical facets of modern networking such as email content filtering, security and compliance, cloud-based backup/recovery, network infrastructure monitoring and management, VM cloud hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection solution that utilizes next generation behavior-based analysis tools to guard endpoint devices and servers and VMs against new malware attacks like ransomware and file-less exploits, which routinely evade legacy signature-matching AV tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a unified platform to address the entire threat lifecycle including blocking, identification, containment, remediation, and post-attack forensics. Top capabilities include single-click rollback using Windows VSS and real-time network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection managed services deliver affordable in-depth security for physical servers and VMs, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP delivers firewall protection, intrusion alerts, endpoint management, and web filtering through leading-edge tools packaged within a single agent managed from a single control. Progent's security and virtualization consultants can help your business to design and implement a ProSight ESP environment that addresses your organization's specific requirements and that helps you achieve and demonstrate compliance with legal and industry data protection standards. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that call for immediate attention. Progent can also assist you to install and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable end-to-end service for reliable backup/disaster recovery (BDR). For a low monthly rate, ProSight Data Protection Services automates your backup activities and enables fast recovery of critical data, applications and virtual machines that have become unavailable or corrupted as a result of hardware breakdowns, software glitches, natural disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's BDR consultants can provide advanced support to set up ProSight DPS to be compliant with government and industry regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can assist you to recover your critical data. Read more about ProSight DPS Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the technology of leading information security companies to provide centralized management and world-class security for all your inbound and outbound email. The powerful architecture of Email Guard combines a Cloud Protection Layer with an on-premises security gateway device to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The cloud filter serves as a preliminary barricade and keeps most unwanted email from reaching your network firewall. This reduces your vulnerability to inbound threats and conserves system bandwidth and storage space. Email Guard's onsite security gateway device adds a deeper level of inspection for incoming email. For outgoing email, the onsite security gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also help Microsoft Exchange Server to monitor and protect internal email that stays inside your security perimeter. For more details, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to diagram, track, enhance and debug their connectivity hardware such as switches, firewalls, and wireless controllers plus servers, printers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always updated, captures and manages the configuration information of virtually all devices connected to your network, tracks performance, and generates notices when potential issues are detected. By automating complex network management activities, ProSight WAN Watch can knock hours off ordinary tasks such as network mapping, reconfiguring your network, locating devices that require important software patches, or resolving performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent’s server and desktop monitoring managed service that incorporates advanced remote monitoring and management techniques to keep your IT system running efficiently by checking the health of vital assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your specified IT management staff and your Progent consultant so any looming issues can be addressed before they have a chance to disrupt productivity Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual host configured and maintained by Progent's network support experts. Under the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS platforms, and the apps. Since the environment is virtualized, it can be ported easily to an alternate hardware solution without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not locked into one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and protect data related to your network infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be warned about impending expirations of SSL certificates ,domains or warranties. By cleaning up and managing your IT documentation, you can save as much as half of time thrown away trying to find vital information about your IT network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents required for managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT information. Whether you’re planning enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you need the instant you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size organizations to obtain an objective evaluation of the overall health of their network. Powered by some of the leading remote monitoring and management tools available, and overseen by Progent's certified group of information technology experts, ProSight Network Audits show you how well the configuration of your core network assets conform to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant benefits like a cleaner Active Directory system. Both versions also come with one year of cutting-edge remote network monitoring and management. Benefits can include lower-cost management, improved compliance with information security requirements, higher utilization of IT assets, faster problem resolution, more reliable backup and restore, and higher availability. Learn more about Progent's ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service built around a phone discussion with a Progent backup/recovery expert. The interview is designed to help assess your company's ability either to stop or recover quickly after an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to collect information about your existing AV defense and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow industry best practices to create a cost-effective AV and backup/recovery system that aligns with your company's requirements. For additional information, visit The ProSight Ransomware Preparedness Report Service.

Additional Consulting Programs Offered by Progent
Progent offers the services of seasoned remote consulting professionals for contract IT programs. Progent's charges for longer-term consulting tasks are determined according to the level of expertise of the consultants assigned. Progent's experience with these important areas of information technology enables clients to complete critical initiatives within budget and on time. Progent's project-based online engineering services include:

  • Help Desk Call Center Support
    Progent's Help Desk Call Center support alternatives for organizations with networks based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include comprehensive Call Center services, co-managed Helpdesk services, and Helpdesk process consulting. Progent's Standard Help Desk Services offer smaller organizations an end-to-end solution that handles all aspects of remote desktop technical support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and management reports. Progent provides help desk services at a significant discount from Progent's normal Level 1 desktop support rates, and Progent can provide the additional option of fast as-needed escalation to subject matter experts to handle challenging problems.

    Progent’s Help Desk Co-management services make it possible for your IT organization to share responsibilities for Help Desk support seamlessly between your in-house IT team and Progent's nationwide pool of seasoned desktop support technicians and subject matter experts. Progent’s Help Desk Co-management service is an advanced support solution based on the leading PSA tool for handling end-user service requests, ticketing, ownership, progress tracking, and metrics.

    Progent's Call Center team of experienced network professionals offers your computer users in Skokie or anywhere in the state of Illinois fast assistance from a large technical support resource with extensive experience delivering phone consulting and online troubleshooting for IT systems powered by Microsoft, Cisco, macOS and OS X, or UNIX/Linux components. Progent's mission is to give the Help Desk Call Center perception as a major contributor to company success, and Progent's policy is to fix rather than just record IT issues.

  • Business Applications Services: Training, Development, and Problem Solving
    Progent's Applications Experts Group can supply online advanced consulting expertise and training in specific application areas such as Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also offers consulting expertise, custom development, and education for Microsoft business applications such as Microsoft CRM, MS Office Project, Office 365 Word, and Microsoft Office 365 Excel. To find out more concerning Progent's expertise, programming, and training services, see Progent's Business Application Experts Services.

  • Centralized and Streamlined Management of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments through advanced integration with Windows Server 2016, Windows 10; seamless management of mixed-OS networks that incorporate various Linux distributions, Hyper-V and VMware; and expanded public and private cloud support including closer integration with Intune for iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide world-class online and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help organizations of any size to design and install a new deployment of System Center 2016, expand or tune your current one, upgrade efficiently from an earlier version of System Center, or troubleshoot your System Center solution.

  • Online Hybrid Network Monitoring Services
    Progent can deliver companies in Skokie, or anywhere in the state of Illinois, remote IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager consulting services and System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune Operations Manager to accommodate your environment so your computer support is proactive rather than reactive. By anticipating looming problems before they expand into network outages, proactive monitoring can avoid inconvenient and costly service breakdowns. Progent can also provide help with network monitoring utilities like Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X systems, Microsoft systems, or networks based on a variety of operating systems.
How Your Skokie Company Can Contact Progent's Online Service Experts
To get in touch with Progent about emergency phone-based expertise with Microsoft Windows, macOS and OS X, or Linux/UNIX computer systems, go to Progent's Emergency Online Support, telephone 1-800-993-9400, or see Contact Progent. For organizations and new ventures in Skokie or throughout the state of Illinois, Progent's phone-based network support specialists can deliver expert and affordable IT help the moment your company requires it. More than a decade of providing online technical assistance has earned Microsoft Partner status for Progent's team of engineers and has allowed Progent to develop world-class troubleshooting capability and to refine online connectivity tools to repair computer problems quickly while eliminating the expense and lost time associated with in-person support calls.

Even if your Skokie company relies on a regular independent consultant or maintains an in-house organization that can deal with common network problems, Progent’s Microsoft and Cisco certified consultants can still offer an easy and transparent virtual expansion of your local resources for situations when your regular service personnel either lack the time or the experience to address unexpected system emergencies or particularly complicated integration problems.

Advantages of Progent's IT Support for Offices in Skokie
Progent's remote network troubleshooting services allow your Skokie business to realize the benefits of timely, enterprise-level network support without the expense of managing a full-time IT organization. Your network will derive added strategic worth by being more available, efficient, and secure. Benefits to your company include:

  • Seamless virtual extension of your local IT resources
    For most companies in Skokie or anywhere in Illinois, local computer support providers, whether consisting of outside consultants or an internal maintenance staff, can handle typical technical issues. However, major troubles sometimes occur when your regular resources are overstretched or unavailable, and some problems may stem from technology that is beyond the scope of your local service personnel. In these situations, Progent's online support specialists provide an easy, fast, and budget-friendly solution to augment your local help and to pass on valuable information to improve your ability to deal with downstream problems locally.

  • Less Dependence on Freelance Service Providers
    For IT support, smaller businesses commonly depend on independent freelance consultants. Although freelance consultants carry smaller internal costs than big service organizations and can afford to charge marginally less, they are often stretched too thin, making it hard to respond rapidly to crisis situations. If an independent service provider is occupied with another customer, ill, on a trip, or in class, the lack of backup personnel may force your business to go without assistance during an IT crisis. As your business grows, system downtime and problems with critical applications are more expensive. The money you thought you were conserving on an independent can be consumed quickly by reduced productivity. Progent provides a ready source of reserve service experts to insure your network stays up and running.

  • Create a Scalable Foundation for Seamless Growth
    Businesses typically begin with an information system implemented on a modest budget. Lacking a scalable infrastructure, band-aid repairs can get thrown on top of a weak foundation. As a company grows, reliability and scalability issues can hinder the productivity of the business. Such badly designed systems require proper analysis, intelligent long-term planning, and broad-based technical expertise to upgrade to a system architecture able to deliver the stable foundation to handle current business demands and facilitate future expansion.

  • Interact with Solution Providers Instead of Product Vendors
    Smaller businesses need guidance and technical training to navigate through an ever more complicated maze of product alternatives available for promoting business success and enhancing efficiency. Businesses do not need a network consultant who is attempting to resell a specific vendor's products. IT consulting and product selling can lead to a scenario where the proposed solution is built around a predetermined technology instead of the true needs of a client. Progent avoids these conflicts by selling just services instead of products. This allows Progent to align IT expertise with the real needs of customers.

How Is Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner support company and Progent's staff size, range of IT background, refined support tools, and understanding of enterprise networking enable businesses to avoid the pitfalls associated with excessive dependence on smaller service firms, independent freelance consultants, or over-stretched internal IT help.

Progent adds value by providing:

How Does My Business Start Getting Online Computer Help from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT support, go to Immediate Online Support.