For small and midsize companies located in Skokie or anywhere in the state of Illinois, Progent provides support for networks powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that feature a mix of UNIX and Windows technology. Progent has delivered online troubleshooting to companies in every state in the U.S. (See Progent's client recommendations). Progent also offers the expertise of Cisco CCIE engineers for complex infrastructure issues, as well as the assistance of CISA and CISSP-certified security consultants to help with advanced security design and disaster recovery planning.
Progent's online support services offer excellent value because they are equipped with the real-world background and the advanced technology to solve most information system problems quickly. This lowers direct costs because solutions require a smaller number of chargeable minutes. Online support also avoids the cost of dispatching an engineer to your location. Your organization benefits additionally with indirect expenses by minimizing or eliminating network outages and associated costs resulting from business discontinuity, upset clients, idle workers, and distracted executives.
Progent's billing policy for remote support is structured to maximize the impact of your network support dollar. Progent bills by the minute for telephone-based consulting, so you pay exclusively for the services that you actually get. Unlike typical online service organizations, Progent asks for no startup surcharge or minimum payments. Progent's per-minute granularity and simple model for billing avoid scenarios where quick fixes manage to turn into large invoices. Progent's skill at disposing of problems quickly translates into your company conserving money.
Progent's Online Support Technologies
Over the years, Progent has fine tuned a set of customized technologies and field-proven methodologies which permit the highest degree of efficiency for online technical support and troubleshooting for small company computer networks. Progent offers safe VPN support for VPN gateways from multiple leading companies such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Secure VPN connectivity permits the staff of Progent's Technical Response Center to interface to your system remotely without breaching system security.
Progent's sophisticated technical support reporting application stores thorough histories of the service that Progent's clients have been provided. Progent's authorized consultants have access to the details of services rendered to each Progent client by every Progent consultant. This archive of issues and responses is stored as a conveniently searchable proprietary database that allows Progent's remote technical engineers to share their experiences company-wide to ensure that the effectiveness of Progent's technical support improves over time. Progent's high-level certifications and working associations with major vendors such as Cisco and Microsoft make available additional extensive technical support databases and permit fast response from vendors' internal product engineers so Progent's remote consulting experts are able to find the best resolutions quickly.
Initiate Online UNIX/Linux, Solaris, or macOS and OS X Technical Support from Progent
To get started with Progent's remote services in Skokie or anywhere in Illinois or to learn additional information about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has an urgent need for network support, go to Immediate Emergency Support.
Online Technical Support Services Available from Progent
Progent's remote support engineers have certified skills in an extensive array of products and technologies. This wide range of capability allows Progent's consultants to handle virtually any emergency likely to take place in a small company information system. Certifications earned by Progent engineers in UNIX-family platforms include Sun Certified Network Administrator, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials earned by Progent technical support experts include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, CCNA, CCSP, CCVP, and Design Associate.
To support companies with mixed-OS environments, Progent also provides the support of consultants with high-level Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include CISM consultants, CISSP network security specialists, and Information System Security Architecture Professional (ISSAP) consultants.
Remote technical services provided by Progent to customers in Skokie and anywhere in the state of Illinois include:
Special Support Programs Offered by Progent
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux, Solaris, and Apple macOS and OS X phone-based support services address a broad range of computer technology including network infrastructure, email systems, network and operational security, UNIX/Linux and Microsoft Windows integration, virtual server technologies for server consolidation and easy administration, and migration from older applications to the latest Windows or Linux-powered solutions. Progent's group-oriented approach to resolving network issues enables quick escalation, when required, to consultants with appropriate expertise to tackle complex scenarios. This accelerates solutions of critical problems, reduces lost productivity, and cuts service expense.
Progent's UNIX/Linux consultants can offer emergency phone-based help for troubleshooting problems affecting UNIX, Linux, or Solaris systems based on leading versions of UNIX such as:
Important Linux versions for which Progent offers expertise include:
- Debian GNU/Linux
Contact a Cisco CCIE for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the premier accreditation for network infrastructure engineers, and certifies a consultant's network technology knowledge at the master level. CCIEs can handle the most intractable issues surrounding network infrastructure design, deployment, maintenance, security, and repair. Cisco qualified CCIEs operate with the highest priority with Cisco's internal support staff in isolating problems with Cisco IOS Software network administration tools and coming up with workarounds or locating software updates. Cisco CCIEs provide excellent cost-effectiveness because their broad expertise allows them to fix the most complex problems quickly. In many cases, less qualified engineers can struggle for hours or even days with the same problems that a Cisco-qualified CCIE can fix in minutes.
Few support providers make CCIEs available to assist small and medium sized companies. Progent offers quick telephone access to a Cisco-qualified CCIE so your company can get immediate assistance for serious network infrastructure problems that are hurting worker efficiency but are not within the comfort zone of your regular computer maintenance group or consultant. Progent's CCIE consultants can communicate with your computer system using the latest on-line support tools to perform efficient, secure, and economical diagnosis and remediation.
Progent's CCIEs can provide assistance with the complete line of Cisco's popular family of networking products including PIX 500 Series Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Modules, secure broadband and integrated services routers, Aironet wireless access points, Meraki cloud-managed APs, wired and wireless Voice phones and systems, Catalyst Series switches, plus Virtual Private Network (VPN) products.
Certified Microsoft Windows Support
Progent's Microsoft-premier remote support engineers offer computer system troubleshooting and IT help for all Microsoft server platforms. Progent is a Microsoft Partner and can offer your company the expertise of support engineers who can help you with a wide range of technology support services including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 set up,
MS Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 consulting,
Exchange Server 2010 monitoring and support,
SharePoint Server 2013 development,
Microsoft Skype for Business Server planning and deployment consulting, Lync Server 2013 integration and Microsoft Communications Server 2007 upgrade, Forefront Threat Management Gateway administration and ISA Server maintenance, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and development, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server and Server Online planning,
Small Business Server support, and
Windows Essentials migration and cloud integration.
Progent also offers a wide array of remote desktop support and troubleshooting services including Windows 7 integration, preparing for to 64-bit desktop software, configuring Office 2010, and automating workstation deployment.
CISSP, ISSAP, and CISM Certified System Security Specialists
Progent's accredited CISM and CISSP security consultants offer a variety of security services that can bolster the defenses of your UNIX/Linux, Sun Solaris, Apple Mac or Microsoft Windows network against internal or external threats or help your company to clean up rapidly after a serious breach. Security solutions offered by Progent cover comprehensive security audits using utilities such as GFI LANguard NSS, NMAP Port Scanner, and products from Solar Winds tools and Nikto; fast cleanup after virus and worm assaults; setting up firewalls; designing secure mechanisms for remote and mobile communication; protecting your messaging infrastructure against spam and DHA attacks; and managing 24x7 proactive monitoring.
- Hybrid Cloud Integration
Progent can provide advanced remote support services to help businesses of all sizes integrate their information networks with leading public clouds including Microsoft Azure and Amazon AWS. Progent can assist you to design and administer hybrid ecosystems that can include Windows and Linux systems and apps in either cloud-based solutions or in hybrid topologies that seamlessly combine local resources along with public clouds. To help you to integrate public cloud services with networks, Progent offers a variety of cloud migration services that include Office 365 integration solutions with on-premises installations of Exchange, Microsoft Azure enterprise hybrid cloud solutions, Amazon Web Services hybrid cloud integration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has more than 15 years of experience providing advanced consulting expertise remotely, and Progent can make sure you complete your cloud integration projects on schedule and within your budget.
Progent offers the services of world-class remote consulting experts for special projects that small businesses often need. Billing charges for longer-term consulting tasks are set based on the qualifications of the consultants assigned. Progent's experience with these special areas of computer technology allows clients to complete major initiatives economically and on time. Progent's project-based online consulting services include:
How Your Skokie Company Can Contact Progent's Online Support Experts
Call Center Support
Progent's Help Desk programs for small businesses with networks that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products include full-service Call Center outsourcing, Virtual Help Desk support services, and Call Center consulting. Progent's Help Desk outsourcing support services are ideal for smaller businesses who lack the resources to support an internal Call Center but who want quick communication with an effective Help Desk with proficient telephone support as well as the technical depth to escalate the most challenging tasks to high-level engineers.
Progentís Virtual Call Center is designed for bigger companies and serves as a transparent addition to your existing Help Desk resources. Progent's Virtual Call Center can serve as an escalation option for complex computer system issues, or be ready in those instances when your regular resources are overwhelmed.
Progent's Help Desk consulting services can support you in building an efficient new Help Desk or improving your current organization, evaluating or enhancing Call Center software products to address the unique demands of your corporation, or providing occasional online staff to reinforce your existing Call Center resources to handle high-demand situations like software transitions, mass upgrades, or rolling out brand new applications.
Progent's Call Center staff of experienced information technology consultants provides your computer users in Skokie or anywhere in the state of Illinois rapid communication with an efficient technical support group with substantial experience delivering phone help and remote troubleshooting for IT systems powered by UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's mission is to earn the Help Desk Call Center the reputation as a solid contributor to business efficiency, and Progent's goal is to fix instead of merely record IT issues.
Applications Support: Training, Programming, and Integration
Progent's Applications Experts staff provides online professional consulting expertise and education in special business application fields including Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting, programming, and training for Microsoft business applications such as CRM, Microsoft Office Project, Word, and Excel. For more concerning Progent's consulting, custom development, and training offerings for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Group.
Progent's Mac experts can support the creative facets of Mac environments by providing remote consulting support and education in graphics, sound, and motion video. Progent's support professionals can provide assistance in a large selection of Macintosh creative tools such as Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac specialists can also assist you with common projects like scanning or digitizing audio or video or establishing an audio/video post production lab.
Online Network Monitoring Services
Progent can provide businesses in Skokie, or anywhere in the state of Illinois, remote network monitoring services powered by Microsoft Operations Manager IT infrastructure monitoring, adapted by Progent to fit your environment so that your computer maintenance is proactive and automated. By spotting emerging problems before they grow into downtime, proactive monitoring can avoid stressful and expensive service crises. Progent can also assist with system monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X systems, Microsoft systems, or systems that incorporate multiple OS platforms.
To get in touch with Progent about urgent remote assistance with UNIX/Linux, Sun Solaris, or macOS and OS X networks, visit Progent's Nationwide Online Support, phone 1-800-993-9400, or refer to Contact Progent.
Chicago Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Chicago Metro Area.
Progent locations in the Chicago Metro Area