For small and midsize businesses located in Skokie Illinois, Progent offers help for networks based on UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a mix of UNIX and Microsoft Windows technology. Progent has provided online troubleshooting to companies in every state in the United States. (Refer to Progent's customer testimonials). In addition, Progent can furnish the consultation CCIE-qualified network specialists for challenging connectivity issues, as well as the services of CISSP-certified security consultants to handle high-level security architecture and business continuity preparedness.
Progent's remote support services represent exceptional value because they are equipped with the real-world background and the advanced tools to solve most information system problems quickly. Efficient support reduces immediate expenses since solutions take up a smaller number of billable consulting minutes. Online support also eliminates the expense of sending an engineer to your site. Your company benefits additionally with indirect costs by reducing or eliminating network outages and related costs resulting from business disruption, disgruntled customers and vendors, unproductive workers, and de-focused management.
Progent's pricing model for remote help is structured to stretch your network support dollar. Progent charges on a per-minute basis for telephone-based assistance, so you are charged only for the support that you receive. Unlike many online service organizations, Progent imposes no initialization surcharge or minimum payments. Progent's per-minute granularity and clean policy for billing do away with scenarios where speedy. minor solutions manage to end up as large bills. Progent's skill at handling technical issues quickly translates into your business conserving money.
Progent's Online Service Tools
Over time, Progent has fine tuned a set of customized technologies and proven methodologies that promote the highest level of efficiency for online engineering help and repair for small and midsize business information networks. Progent offers secure Virtual Private Network support for gateways from a variety of leading sources such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Watchguard. Secure VPN connectivity allows the experts of Progent's Technical Response Center to connect to your company's network remotely without breaching corporate security.
Progent's sophisticated technical support reporting system maintains detailed records describing the service that Progent's customers have been provided. Progent's staff service personnel have the benefit of the history of services rendered to every Progent client by any consultant. This archive of issues and fixes is stored as a readily retrievable internal knowledge base that enables Progent's online support engineers to share their experiences company-wide to make sure that the effectiveness of Progent's support services improves over time. Progent's high-level accreditations and close associations with important industry leaders such as Cisco and Microsoft permit access to other vast support knowledge bases and allow priority access to manufacturers' in-house support staff with the result that Progent's remote service experts can arrive at the best resolutions in the least time.
Get Online UNIX/Linux, Solaris, or macOS and OS X Network Help from Progent
To access Progent's phone support in Skokie Illinois or to learn additional information about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT support, visit Immediate Urgent Support.
Remote Technical Services Provided by Progent
Progent's remote support professionals possess credentials in an extensive array of technologies. This broad range of technical skills permits Progent's engineers to address practically any problem likely to occur in a small company network. Credentials earned by Progent consultants in UNIX-family platforms include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat Certified Technician, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent service engineers include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional, Voice Professional (CCVP), CCDA and CCDP.
To support companies with mixed-platform networks, Progent also provides the support of engineers with advanced Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager (CISM) consultants, CISSP-certified cybersecurity specialists, and CISSP-ISSAP engineers.
Online support services Offered by Progent to clients in Skokie include:
Special Consulting Services Available from Progent
UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X phone-based consulting services address a wide array of information technology including network architecture, messaging solutions, network and process security, UNIX/Linux and Microsoft Windows integration, virtual server technologies for server hardware economization and simplified management, and transitioning from older applications to the latest MS Windows or Linux-powered solutions. Progent's group-based methodology for solving technical issues promotes fast escalation, when required, to engineers with task-relevant experience to handle complex scenarios. This expedites solutions of urgent problems, minimizes lost productivity, and lowers service expense.
Progent's UNIX/Linux consultants can offer emergency phone-based assistance for diagnosing anomalies within UNIX/Linux networks based on leading derivatives of UNIX including:
Important Linux versions for which Progent offers expert support include:
- macOS and OS X
- IBM AIX
- HP-UX (Hewlett Packard UNIX)
- Silicon Graphics IRIX (SGI/IRIX)
- Debian GNU/Linux
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Network Problem Solving
The Cisco CCIE certification is the premier recognition for networking consultants, and validates a person's network technology knowledge at the master level. Cisco CCIEs can resolve even the most complex issues surrounding network planning, integration, administration, security, and problem solving. Cisco CCIEs work with the highest priority with Cisco's in-house engineers in isolating problems with Cisco IOS Software network administration utilities and coming up with alternate approaches or identifying software patches. Cisco qualified CCIEs provide excellent cost-effectiveness because their broad expertise allows them to find solutions for even the most difficult problems rapidly. In typical cases, less qualified consultants can struggle for many hours or even days with identical problems that a CCIE can resolve in a few minutes.
Few consulting organizations make Cisco-qualified CCIEs accessible to support small and medium sized companies. Progent offers quick telephone contact with a CCIE so you can get timely assistance for severe network problems that are crippling worker productivity but are outside the scope of your regular network maintenance resources. Progent's Cisco-qualified CCIE consultants can interface to your network by means of state-of-the-art on-line troubleshooting tools in order to provide quick, secure, and economical analysis and repair.
Progent's Cisco-qualified CCIEs offer expertise in the entire range of Cisco's market leading family of networking appliances including PIX Series Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Module (FWSM), protected broadband and integrated services routers, wireless access points and bridges, Meraki cloud-managed APs, Voice over IP (VoIP) phones and systems, Catalyst Series switches, as well as Virtual Private Network solutions.
Certified MS Windows Expertise
Progent's Microsoft-premier online service experts can provide network troubleshooting and IT assistance for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your organization the assistance of support engineers who can help you with a wide variety of technology support such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 set up,
Microsoft Exchange Server 2019 integration,
MS Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 consulting,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint 2016 migration and hybrid integration support,
SharePoint 2019 planning and configuration,
Microsoft Skype for Business Server migration consulting, Lync Server management and Office Communications Server 2007 troubleshooting, Microsoft Forefront Threat Management Gateway administration and ISA Server 2006 migration, Microsoft SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and development, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server planning,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a wide array of remote desktop consulting and support services such as Microsoft Windows 7 migration support, preparing for to 64-bit workstation software, configuring Microsoft Office 2010, and streamlining Business Desktop Deployment.
CISSP and ISSAP Certified System Security Specialists
Progent's certified CISSP and ISSAP network security engineers offer a range of security solutions that can enhance the defenses of your UNIX/Linux, Solaris, Apple Mac or Microsoft Windows environment against attacks or help your business to clean up quickly after a damaging breach. Security support services available from Progent cover comprehensive network security analysis utilizing utilities such as GFI LANguard, EEYE Vulnerability Scanner, and products from Solar Winds tools and Netcat; quick cleanup after virus and worm assaults; setting up firewalls; designing safe architectures for remote and mobile communication; securing your messaging infrastructure from spam and directory harvest attacks; and managing round-the-clock network monitoring.
- Hybrid Cloud Integration
Progent can provide advanced remote support services to help businesses of all sizes integrate their information networks with popular public cloud platforms including Azure and Amazon Web Services. Progent can assist your it team to plan and administer cost-effective environments that can include Windows and Linux operating systems and apps in either cloud-only solutions or in hybrid architectures that seamlessly combine physical IT assets along with public cloud services. To help you to incorporate public clouds with networks, Progent offers a variety of cloud integration support services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure enterprise hybrid cloud integration, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud integration expertise. Progent has more than two decades of background providing advanced consulting services online, and Progent can help you complete your cloud migration projects on schedule and within your budget.
Progent offers the services of seasoned remote consulting experts for special projects that small businesses frequently request. Billing charges for longer-term consulting projects are set according to the level of expertise of the engineers involved. Progent's experience with these special areas of information technology allows clients to execute major initiatives economically and on time. Progent's special online engineering solutions include:
How Your Skokie Illinois Company Can Contact Progent's Online Support Professionals
Call Center Expertise
Progent's Help Desk Call Center support alternatives for small and midsize organizations with environments based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products include comprehensive Help Desk outsourcing, Virtual Help Desk services, and Help Desk consulting. Progent's Standard Help Desk Call Center services are a convenient solution for smaller businesses who lack the money or time to support an in-house Help Desk Call Center but who require fast access to a dependable Help Desk with proficient telephone support as well as the in-depth expertise to escalate the most challenging tasks to advanced engineers.
Progentís Help Desk Co-management services allow your IT organization to split the load for Help Desk services transparently between your IT staff and Progent's nationwide pool of certified desktop support technicians and subject matter experts. Progentís shared Help Desk service is an advanced support solution built around the top professional services automation (PSA) platform for handling end-user service requests, ticketing, accountability, progress tracking, and reporting.
Progent's Help Desk Call Center consulting expertise can support you in creating an effective new Help Desk Call Center or enhancing your existing organization, selecting or customizing Call Center software products to meet the particular needs of your corporation, or providing temporary phone support staff to reinforce your in-house Call Center group to deal with unusually busy events like software migrations, major updates, or installing new applications.
Progent's Help Desk Call Center staff of seasoned information technology consultants offers your workers in Skokie Illinois instant access to a large support resource with years of background delivering telephone-based support and online diagnostics for networks that incorporate UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to earn the Call Center perception as a key enabler of business efficiency, and Progent's aim is to resolve and not just document technical issues.
Applications Services: Education, Custom Development, and Integration
Progent's Applications Consulting Group offers remote and in-depth consulting expertise and training in specific business application fields that include ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide expertise, custom programming, and training for Microsoft business applications including CRM, MS Office Project, MS Word, and Microsoft Excel. To learn more about Progent's consulting, programming, and training services for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Applications Experts Group.
Progent's Apple Mac experts can nurture the creative aspect of Mac computing by offering phone-based consulting support and training in graphics, sound, and motion video. Progent's support professionals can provide help in a range of Mac applications including Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's consultants can also help you with specific procedures like scanning or digitizing audio/video or building an audio/video production lab.
Remote Network and Server Monitoring Services
Progent offers companies in Skokie Illinois online network monitoring services powered by Microsoft Operations Manager IT infrastructure monitoring, enhanced by Progent to accommodate your environment so that your IT support is proactive rather than reactive. By detecting possible problems before they cause full-scale emergencies, system monitoring can head off disruptive and expensive information system crises. Progent can also assist with system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft environments, or systems that support a variety of operating systems.
To contact Progent about urgent online support with UNIX/Linux, Solaris, or Apple macOS and OS X computer systems, go to Progent's Urgent Remote Help, telephone 1-800-993-9400, or see Contact Progent.
Chicago Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Chicago Metro Area.
Progent locations in Chicago Metro Area