For small businesses in Skokie or anywhere in Illinois, Progent offers support for information systems based on UNIX or Linux or for environments that include a mix of UNIX and Microsoft platforms. Progent has provided remote support to companies in every state in the U.S. (See Progent's customer recommendations). In addition, Progent can furnish the expertise of Cisco CCIE network specialists for challenging connectivity problems, as well as the assistance of CISSP and CISM-certified security engineers to handle advanced security design and business continuity preparedness.
Progent's remote technical support engineers offer excellent value because they are equipped with the practical experience and the sophisticated technology to resolve the majority of network issues rapidly. Efficient support lowers direct costs since service calls accumulate a smaller number of billable minutes. Remote help also eliminates the cost of sending a consultant to your site. Your organization benefits additionally in indirect expenses by reducing or eliminating network downtime and related costs due to business disruption, upset clients, unproductive workers, and de-focused executives.
Progent's pricing model for remote help is structured to maximize the impact of your network support dollar. Progent charges by the minute for phone consulting, so you are billed only for the support that you receive. Unlike many online service companies, Progent asks for no service activation surcharge or minimum payments. Progent's one-minute granularity and simple policy for billing prevent situations where fast fixes somehow end up as big bills. Progent's penchant for dealing with technical issues quickly translates into your company spending less cash.
Progent's Online Service Tools
Over time, Progent has refined an arsenal of customized tools and field-tested processes which allow the maximum level of efficiency for online engineering help and troubleshooting for small business computer systems. Progent provides safe VPN support for gateways from multiple popular vendors such as Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Secure VPN access permits the engineers of Progent's Technical Response Center to link to your computer system remotely without breaching system security.
Progent's highly evolved service database system keeps extensive histories describing all support that Progent's clients have received. Progent's team service personnel have the benefit of the history of support delivered to every Progent customer by any Progent engineer. This history of problems and resolutions is stored as an easily searchable support knowledge base that enables Progent's online support engineers to share their knowledge company-wide to make sure that the effectiveness of Progent's technical support grows daily. Progent's advanced accreditations and working relationships with key industry leaders such as Cisco and Microsoft permit access to additional extensive support databases and permit priority response from manufacturers' internal product engineers so Progent's remote service specialists are able to find optimal solutions promptly.
Get Remote UNIX, Linux, Sun Solaris, or macOS and OS X Network Help from Progent
To access Progent's phone support in Skokie or anywhere in Illinois or to learn additional information about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has a critical requirement for network help, go to Immediate Emergency Support.
Phone-based Support Services Offered Progent
Progent's online technical service experts have advanced credentials in a comprehensive set of technologies. This breadth of IT skills enables Progent's engineers to address practically any crisis likely to crop up in a small company information system. Certificates awarded to Progent support experts in UNIX/Linux platforms include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat Certified Technician, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications earned by Progent technical support experts include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, CCNA, CCSP, Voice Professional (CCVP), CCDA and CCDP.
To help companies with mixed-OS networks, Progent also offers the services of consultants with advanced Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, CISSP network security experts, and Information System Security Architecture Professional consultants.
Remote services Offered by Progent to customers in Skokie and anywhere in the state of Illinois include:
Special Consulting Programs Available from Progent
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux, Sun Solaris, and macOS and OS X remote consulting services address a wide array of computer technology such as network architecture, email solutions, network and process security, UNIX and Microsoft Windows coexistence, VMware technologies for server hardware consolidation and simplified administration, and transitioning from older systems to current MS Windows or Linux solutions. Progent's team-oriented approach to resolving network problems promotes quick escalation, if necessary, to consultants with task-relevant experience to tackle complex situations. This expedites repair of critical problems, reduces network downtime, and cuts service costs.
Progent's UNIX/Linux consultants can provide urgent online assistance for troubleshooting problems within UNIX/Linux systems based on leading derivatives of UNIX including:
Major Linux versions for which Progent can provide expert support include:
- macOS and OS X
- Sun Solaris
- IBM AIX Open UNIX
- Berkeley UNIX (BSD)
- Silicon Graphics IRIX (SGI/IRIX)
- RedHat Linux
- Debian GNU/Linux
- Slackware Linux
Talk to a Cisco Certified Internetwork Expert for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the highest accreditation for network infrastructure engineers, and certifies a consultant's technical knowledge at the expert level. CCIEs know how to resolve even the most complex challenges occurring in network infrastructure planning, deployment, management, protection, and problem solving. Cisco CCIEs work closely with Cisco's internal product support engineers in analyzing problems with Cisco IOS network management utilities and developing workarounds or locating program patches. Cisco qualified CCIEs offer exceptional value because their broad experience allows them to find solutions for even the most intractable problems quickly. In many instances, less seasoned consultants can struggle for hours or days with identical tasks that a Cisco-qualified CCIE can resolve in a few minutes.
Few service firms make Cisco CCIEs available to assist small and medium sized businesses. Progent offers quick telephone contact with a Cisco authorized CCIE so you can get timely assistance for severe network infrastructure issues that are impacting worker productivity but are beyond the experience of your local network maintenance personnel. Progent's Cisco CCIE consultants can communicate with your environment via state-of-the-art on-line troubleshooting tools to provide quick, safe, and economical diagnosis and repair.
Progent's Cisco-qualified CCIEs offer expertise in the complete line of Cisco's popular selection of networking appliances such as PIX 500 Firewalls and ASA 5500 Firewalls, Catalyst FWSM modules, secure broadband and integrated services routers, wireless access points, Meraki cloud-managed Wi-Fi access points, wired and wireless Voice systems, Catalyst family switches, as well as Virtual Private Network (VPN) technology.
Authorized Microsoft Windows Expertise
Progent's Microsoft-certified remote support professionals can deliver computer system troubleshooting and consulting assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your business the assistance of consulting engineers who can assist you with a wide range of platform support services including
Windows Server 2012 R2 integration,
Windows Server 2008 installation,
MS Exchange 2016 planning and deployment, Microsoft Exchange 2013 integration,
Microsoft Exchange Server 2010 maintenance,
SharePoint Server 2016 migration expertise,
SharePoint Server application development,
Skype for Business migration consulting, Lync Server integration and Microsoft Office Communications Server troubleshooting, Forefront Threat Management Gateway management and ISA Server 2006 migration, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration and programming, and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server and Server Online training,
Small Business Server support, and
Windows Essentials migration and cloud integration.
Progent in addition offers a wide range of online desktop support and troubleshooting services including Microsoft Windows 7 integration, upgrading to 64-bit workstation software, integrating Microsoft Office 2010, and streamlining PC desktop image creation.
CISSP, ISSAP, and CISM Certified System Security Specialists
Progent's accredited CISSP and ISSAP network security consultants can provide a variety of system protection solutions that can strengthen the defenses of your UNIX, Linux, Sun Solaris, Apple Mac or Windows network against internal or external threats or assist your company to recover quickly after a damaging penetration. Security services offered by Progent cover comprehensive network security analysis using tools such as GFI LANguard, NMAP Port Scanner, and products from Solar Winds tools and Nikto; fast recuperation from malicious assaults; integrating firewalls; building secure architectures for off-site and mobile connectivity; protecting your messaging infrastructure against viruses, spam and directory harvest attacks; and establishing 24x7 network monitoring.
- Hybrid Cloud Integration
Progent can provide advanced remote consulting to help businesses of all sizes integrate their IT infrastructure with leading public clouds including Azure and Amazon Web Services. Progent can help you to plan and manage cost-effective environments that support Windows and Linux operating systems and applications in both cloud-centric systems or in hybrid architectures that combine on-premises resources as well as cloud services. To assist you to integrate public cloud services with networks, Progent offers a variety of public cloud integration support services such as Office 365 integration solutions with on-premises Exchange, Azure enterprise hybrid cloud solutions, Amazon AWS hybrid cloud migration, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of background delivering advanced consulting expertise remotely, and Progent can make sure you successfully carry out your cloud migration projects quickly and within your budget.
Progent offers the services of seasoned online consulting experts for contract IT projects that small companies frequently request. Billing rates for ongoing consulting tasks are determined according to the level of expertise of the engineers required. Progent's background in these important areas of information technology allows customers to complete major initiatives economically and on time. Progent's project-based online consulting solutions include:
How Your Skokie Company Can Contact Progent's Remote Technical Support Experts
Call Center Services
Progent's Help Desk service offerings for small and midsize companies with environments based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology include comprehensive Call Center outsourcing, Virtual Help Desk services, and Helpdesk consulting. Progent's Call Center outsourcing support services are intended for smaller organizations who lack the money or time to assemble and manage an in-house Help Desk Call Center but who want fast access to an efficient Help Desk Call Center with professional phone assistance plus the technical depth to escalate the most challenging trouble tickets to advanced consultants.
Progentís Virtual Help Desk Call Center is intended for bigger businesses and acts as a transparent addition to your established Helpdesk organization. Progent's Virtual Help Desk can serve as an escalation option to resolve the most difficult network challenges, or be ready in those situations when your other support engineers are overwhelmed.
Progent's Help Desk Call Center consulting services can assist you in establishing an effective new Help Desk or enhancing your existing organization, selecting or customizing Call Center software to handle the particular needs of your business, or providing temporary online personnel to reinforce your existing Help Desk Call Center team to handle high-demand scenarios such as software migrations, major updates, or rolling out brand new business software.
Progent's Help Desk Call Center team of veteran information technology consultants provides your clients in Skokie or anywhere in the state of Illinois quick communication with an efficient network service resource with extensive experience offering telephone-based help and remote troubleshooting for networks based on UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's focus is to give the Help Desk Call Center the reputation as a major enabler of business performance, and Progent's intent is to fix instead of merely annotate technical issues.
Applications Support: Training, Development, and Troubleshooting
Progent's Applications Consulting Group provides phone-based professional consulting support and education in key business application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can provide consulting, custom development, and education for popular Microsoft business applications such as CRM, Microsoft Project, Microsoft Word, and Microsoft Excel. To learn more information on Progent's expertise, programming, and education services for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Group.
Progent's Mac experts can nurture the artistic aspect of Apple Mac systems by offering remote consulting services and education in imaging, sound, and motion video. Progent's consultants offer expertise in a range of Macintosh programs including Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also help you with special procedures like scanning or digitizing audio/video or putting together an audio/video production lab.
Remote Network and Server Monitoring Services
Progent can provide businesses in Skokie, or anywhere in the state of Illinois, online network monitoring support powered by MS Operations Manager IT infrastructure monitoring, enhanced by Progent for your environment so that your network support is proactive and automated. By uncovering emerging trouble spots before they result in full-scale emergencies, remote monitoring can ward off stressful and expensive network failures. Progent can also assist with system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X systems, Microsoft Windows networks, or networks that incorporate a combination of operating systems.
To contact Progent about urgent online support with UNIX/Linux, Solaris, or Apple macOS and OS X environments, visit Progent's Urgent Online Help, phone 1-800-993-9400, or refer to Contact Progent.
Chicago Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Chicago Metro Area.
Progent locations in the Chicago Metro Area