For small and midsize companies located in Skokie or anywhere in Illinois, Progent offers technical support for computer systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a mix of UNIX and Windows technology. Progent has delivered remote support to businesses in every state in the United States. (See Progent's client recommendations). In addition, Progent offers the expertise of Cisco CCIE-certified engineers for complex connectivity issues, as well as the services of CISSP and CISM-accredited security engineers to help with advanced security architecture and business continuity preparedness.
Progent's online technical support services offer exceptional leverage because they have the real-world experience and the sophisticated tools to solve most information system problems quickly. Efficient support reduces direct expenses since service calls require a smaller number of chargeable minutes. Online support also eliminates the cost of dispatching an engineer to your site. Your organization saves additionally in incidental expenses by reducing or eliminating system downtime and associated costs due to business disruption, upset clients, unproductive employees, and de-focused executives.
Progent's pricing model for remote support is structured to stretch your network support dollar. Progent bills by the minute for telephone-based consulting, so you pay just for the support that you actually get. In contrast to typical remote support companies, Progent asks for no startup fee or minimum payments. Progent's per-minute billing unit and simple model for billing prevent situations where quick fixes manage to turn into substantial tabs. Progent's penchant for dealing with technical issues quickly results in your business saving cash.
Progent's Online Support Technologies
Over time, Progent has refined a collection of optimized technologies and field-proven processes that ensure the maximum level of effectiveness for online help and repair for small and midsize company information networks. Progent provides secure Virtual Private Network support for VPN gateways from multiple popular sources such as Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Protected VPN technology allows the consultants of Progent's remote service group to link to your company's system without violating corporate security.
Progent's highly evolved technical support database system maintains detailed histories for all service that Progent's clients have been provided. Progent's staff service personnel have the benefit of the history of support provided to each customer by every Progent engineer. This archive of issues and resolutions is structured as a quickly searchable proprietary database that enables Progent's online support professionals to share their experiences with the whole team to ensure that the efficiency of Progent's support services grows over time. Progent's advanced accreditations and working relationships with major industry leaders including Cisco and Microsoft make available additional extensive technical databases and allow priority response from manufacturers' internal product engineers with the result that Progent's online consulting experts can determine optimal resolutions in the least time.
Start Receiving Online UNIX/Linux, Solaris, or Apple macOS and OS X Computer Help from Progent
To access Progent's remote services in Skokie or anywhere in Illinois or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have a critical requirement for IT support, visit Immediate Urgent Support.
Remote Technical Support Services Provided by Progent
Progent's online technical support experts have advanced credentials in an extensive set of products and technologies. This wide range of capability permits Progent's consultants to address almost any emergency likely to crop up in a small business network. Certificates awarded to Progent support experts in UNIX-family platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications awarded to Progent service consultants include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional, Voice Professional (CCVP), and Design Professional.
To provide assistance to customers with mixed-OS networks, Progent also provides the support of engineers with high-level Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager consultants, CISSP-certified cybersecurity experts, and CISSP-ISSAP engineers.
Phone-based services Offered by Progent to companies in Skokie and anywhere in the state of Illinois include:
Special Support Programs Offered by Progent
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux, Solaris, and macOS and OS X phone-based support services address a wide array of computer technology such as network infrastructure, email solutions, network and operational security, UNIX and Microsoft Windows coexistence, VMware products for server economization and easy administration, and transitioning from older systems to current Windows or Linux-based solutions. Progent's group-oriented methodology for resolving network problems enables quick escalation, if necessary, to consultants with task-relevant expertise to handle challenging situations. This expedites repair of urgent problems, reduces lost productivity, and cuts support expense.
Progent's UNIX/Linux consultants can offer emergency remote assistance for troubleshooting problems within UNIX, Linux, or Solaris systems powered by leading derivatives of UNIX including:
Important Linux variants for which Progent can provide expertise include:
- macOS and OS X
- Sun Solaris
- IBM AIX
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- Silicon Graphics IRIX
- SUSE Linux
- Debian GNU/Linux
Talk to a Cisco Certified Internetwork Expert for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert credential is the premier accreditation for network professionals, and validates a consultant's network technology skills at the expert level. Cisco qualified CCIEs know how to deal with even the most stubborn issues occurring in network planning, installation, administration, protection, and repair. CCIEs can cooperate closely with Cisco's in-house support staff in isolating problems with Cisco IOS Software network administration utilities and developing workarounds or locating program updates. CCIEs provide exceptional value since their deep expertise allows them to resolve even the most complex problems rapidly. In typical cases, less seasoned service providers can struggle for many hours or days with the same tasks that a Cisco CCIE can fix in a few minutes.
Few consulting firms make Cisco CCIEs available to help small and mid-size companies. Progent can provide fast telephone contact with a CCIE so you can get urgent assistance for serious network issues that are lowering worker efficiency but are outside the comfort zone of your local computer support personnel. Progent's Cisco-qualified CCIE consultants can communicate with your computer system using the latest on-line support tools in order to provide efficient, safe, and economical analysis and remediation.
Progent's Cisco-qualified CCIEs can provide assistance with the complete line of Cisco's market leading family of connectivity appliances such as PIX 500 Series Firewalls and ASA Series Firewalls, Catalyst Firewall Services Modules, secure high-speed and integrated services routers, Aironet wireless access points, Meraki cloud-managed access points, wired and wireless Voice systems, Catalyst Series switches, as well as Virtual Private Network (VPN) products.
Authorized MS Windows Experts
Progent's Microsoft-premier remote support engineers can provide computer problem solving and IT assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Partner and can offer your organization the assistance of support engineers who can assist your company with a wide range of platform support such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 installation,
MS Exchange 2019 planning and configuration,
MS Exchange Server 2016 migration, Exchange 2013 consulting,
Exchange Server 2010 monitoring and support,
SharePoint 2016 migration and hybrid integration support,
SharePoint Server 2019 design and configuration,
Microsoft Skype for Business planning and deployment consulting, Lync Server 2013 integration and Microsoft Communications Server 2007 upgrade, Forefront Threat Management Gateway 2010 administration and ISA Server 2006 migration, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming, and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server planning,
SBS Server support, and
Windows Essentials migration and cloud integration.
Progent also can deliver a full range of remote desktop services such as Microsoft Windows 7 migration support, upgrading to 64-bit workstation software, integrating Microsoft Office 2010, and automating workstation deployment.
CISM and CISSP Premier Network Security Engineers
Progent's qualified CISSP and ISSAP security consultants offer a range of system protection services to improve the defenses of your UNIX/Linux, Solaris, Apple Mac or Windows network against internal or external threats or help your business to clean up rapidly after a damaging breach. Security solutions available from Progent include: comprehensive network security evaluation utilizing utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Metasploit and Netcat; rapid recuperation from malicious attacks; installing firewalls; designing secure architectures for remote and mobile communication; defending your messaging system from spam and DHA attacks; and initiating round-the-clock proactive monitoring.
- Hybrid Cloud Integration
Progent can provide advanced remote consulting to help companies of all sizes connect their IT infrastructure with popular public cloud platforms such as Azure and Amazon Web Services. Progent can help your it team to design and administer hybrid ecosystems that can include Windows and Linux operating systems and apps in either cloud-centric systems or in hybrid architectures that utilize on-premises IT assets along with public cloud services. To help you to integrate public clouds with physical datacenters, Progent offers a variety of cloud integration support services such as Office 365 integration with on-premises Exchange deployments, Microsoft Azure enterprise hybrid cloud integration, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud integration consulting. Progent has over two decades of experience providing high-level consulting support remotely, and Progent can make sure you complete your cloud migration projects on schedule and within your budget.
Progent can provide the services of seasoned remote consulting professionals for special projects that small businesses often need. Billing charges for longer-term consulting projects are determined according to the level of expertise of the engineers involved. Progent's experience with these important fields of information technology enables clients to execute major initiatives economically and on time. Progent's special online consulting services include:
How Your Skokie Business Can Contact Progent's Online Support Experts
Help Desk Expertise
Progent's Help Desk Call Center support alternatives for small companies with networks that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include full-service Call Center outsourcing, Virtual Helpdesk support services, and Call Center consulting. Progent's Standard Call Center support services are intended for smaller organizations who don't have the money or time to create an internal Help Desk but who want fast response from an efficient Help Desk Call Center with proficient telephone assistance plus the technical depth to escalate the most challenging problems to advanced consultants.
Progentís Help Desk sharing services make it possible for your business to share responsibilities for Help Desk support transparently between your IT team and Progent's large roster of certified technical support technicians and subject matter experts. Progentís Co-managed Help Desk service is a collaborative service desk solution built around the top PSA platform for managing service requests, ticketing, responsibility, progress tracking, and metrics.
Progent's Help Desk consulting expertise can guide you in creating an effective new Call Center or improving your current organization, selecting or modifying Help Desk Call Center software products to meet the special needs of your company, or providing occasional phone support staff to work with your existing Help Desk Call Center resources to handle high-demand events like software migrations, major upgrades, or installing new applications.
Progent's Help Desk staff of experienced network consultants offers your customers in Skokie or anywhere in the state of Illinois fast communication with a large technical support group with years of background delivering phone help and remote diagnostics for computer environments based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's mission is to give the Help Desk the reputation as a major enabler of business success, and Progent's aim is to resolve instead of just annotate IT issues.
Applications Services: Training, Development, and Problem Solving
Progent's Applications Experts Team offers phone-based advanced engineering expertise and training in key application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also can provide consulting, custom programming, and training for popular Microsoft applications including Microsoft CRM, Microsoft Office Project, Word, and Office Excel. To find out additional information concerning Progent's consulting, custom programming, and training services for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Team.
Progent's Apple Mac professionals can support the imaginative facets of Apple Mac systems by providing phone-based consulting services and education in graphics, sound, and motion video. Progent's support professionals offer expertise in a large selection of Apple Mac programs including Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also help you with specific jobs like scanning or digitizing audio or video or setting up an audio/video production studio.
Remote Network Monitoring Support
Progent can provide companies in Skokie, or anywhere in the state of Illinois, remote computer system monitoring support powered by MS Operations Manager IT infrastructure monitoring and reporting, adapted by Progent to fit your business so that your IT maintenance is proactive and automated. By detecting potential issues before they result in downtime, remote monitoring can avoid inconvenient and expensive network breakdowns. Progent can also assist with network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or macOS and OS X networks, Microsoft Windows environments, or systems based on multiple operating systems.
To contact Progent about urgent online expertise with UNIX/Linux, Sun Solaris, or macOS and OS X computer systems, visit Progent's Nationwide Phone-Based Support, call 1-800-993-9400, or refer to Contact Progent.
Chicago Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Chicago Metro Area.
Progent locations in the Chicago Metro Area