For small companies located in Skokie or anywhere in the state of Illinois, Progent provides help for networks based on UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that include a combination of UNIX-family systems and Windows technology. Progent has provided online troubleshooting to companies in all 50 states in the United States. (See Progent's customer testimonials). In addition, Progent can furnish the expertise of Cisco CCIE-certified engineers for complex infrastructure problems, as well as the assistance of CISSP and CISM-accredited security consultants to help with advanced security design and business continuity preparedness.
Progent's online technical support services offer excellent value because they have the real-world experience and the advanced technology to solve the majority of network issues quickly. This reduces direct expenses because solutions take up fewer billable consulting minutes. Remote help also avoids the cost of sending a consultant to your site. Your company saves additionally with incidental expenses by reducing or avoiding system downtime and associated losses stemming from business discontinuity, upset clients, idle employees, and distracted management.
Progent's billing model for online help is designed to stretch your IT service investment. Progent charges on a per-minute basis for phone consulting, so you are charged only for the services that you receive. Unlike many online service organizations, Progent requires no initialization fee or minimum fees. Progent's per-minute billing unit and clean model for billing eliminate situations where speedy. minor fixes manage to turn into big tabs. Progent's skill at handling technical issues quickly results in your company saving cash.
Progent's Remote Technical Support Technologies
Through years of experience, Progent has fine tuned a set of optimized technologies and field-proven methodologies which allow the maximum degree of effectiveness for remote engineering help and troubleshooting for small and midsize business computer networks. Progent offers secure VPN support for gateways from multiple leading vendors such as Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Protected VPN access enables the experts of Progent's Technical Response Center to access your network remotely without breaching system security.
Progent's powerful service reporting application includes comprehensive histories for the support that Progent's clients have received. Progent's staff engineers have access to the details of assistance delivered to each Progent customer by every consultant. This database of issues and solutions is stored as a quickly retrievable proprietary database that enables Progent's remote support professionals to communicate their experiences with the whole team to ensure that the quality of Progent's support services improves daily. Progent's high-level accreditations and close relationships with major vendors including Cisco and Microsoft make available other vast technical databases and allow priority response from manufacturers' in-house support staff so Progent's online consulting specialists are able to come up with the best resolutions in the least time.
Start Receiving Remote UNIX/Linux, Solaris, or macOS and OS X Network Assistance from Progent
To get started with Progent's phone support in Skokie or anywhere in Illinois or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has a critical need for IT support, visit Immediate Urgent Support.
Remote Technical Support Services Available from Progent
Progent's phone-based technical support engineers have credentials in an extensive array of disciplines. This breadth of IT skills permits Progent's engineers to manage practically any crisis likely to occur in a small company network. Certificates earned by Progent engineers in UNIX-family technologies include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications earned by Progent service engineers include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional, Network Associate, Security Professional (CCSP), CCVP, and Design Professional.
To support businesses with multi-operating system networks, Progent also provides the support of consultants with advanced Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include CISM Engineers, CISSP network security experts, and Information System Security Architecture Professional (ISSAP) engineers.
Online support provided by Progent to customers in Skokie and anywhere in the state of Illinois include:
Special Support Programs Offered by Progent
UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X phone-based support services cover a broad array of computer technology such as system infrastructure, email systems, system and process security, UNIX/Linux and Microsoft Windows integration, virtual server technologies for server hardware economization and easy management, and migration from older applications to current Windows or Linux-powered environments. Progent's team-based methodology for resolving network issues promotes fast escalation, if necessary, to consultants with task-relevant expertise to handle complex situations. This expedites repair of critical problems, reduces lost productivity, and lowers support expense.
Progent's UNIX and Linux support engineers can provide emergency phone-based assistance for resolving problems affecting UNIX/Linux systems based on leading variants of UNIX such as:
Major Linux variants for which Progent offers expert support include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX OS
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- Silicon Graphics IRIX
- RedHat Linux
- Slackware Linux
Contact a Cisco Certified Internetwork Expert for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert certification is the top recognition for networking engineers, and indicates a person's technical skills at the expert level. Cisco CCIEs can deal with even the most complex problems occurring in network infrastructure planning, deployment, maintenance, protection, and problem solving. CCIEs operate closely with Cisco's in-house support staff in analyzing anomalies with IOS network administration utilities and coming up with workarounds or identifying software updates. CCIEs represent an excellent cost-effectiveness because their broad experience enables them to resolve the most complex problems rapidly. In many cases, less qualified engineers can wrestle for many hours or days with the same tasks that a Cisco-qualified CCIE can dispose of in minutes.
Few support providers make Cisco CCIEs available to help small and mid-size businesses. Progent can provide quick phone contact with a CCIE so you can receive timely assistance for complex network infrastructure problems that are hurting business productivity but are not within the comfort zone of your regular computer maintenance providers. Progent's CCIE engineers can communicate with your network by means of the latest remote support technology in order to perform quick, secure, and affordable diagnosis and repair.
Progent's Cisco-qualified CCIEs can provide assistance with all of Cisco's market leading selection of connectivity products such as PIX 500 Series Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Modules, secure high-speed and integrated services (IS) routers, wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi access points, VoIP systems, Catalyst family switches, as well as VPN products.
Authorized MS Windows Expertise
Progent's Microsoft-premier online support experts can deliver computer system troubleshooting and IT support for the complete line of Microsoft server platforms. Progent is a Microsoft Partner and can offer your organization the assistance of consulting engineers who can assist you with a broad range of technology support services including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 set up,
MS Exchange 2019 planning and configuration,
Microsoft Exchange Server 2016 migration, Exchange 2013 consulting,
Microsoft Exchange 2010 management,
SharePoint 2016 migration and hybrid integration expertise,
SharePoint Server 2019 design and integration,
Microsoft Skype for Business Server migration consulting, Microsoft Lync Server integration and Microsoft Communications Server 2007 troubleshooting, Microsoft Forefront TMG 2010 management and ISA Server 2006 maintenance, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and development, and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server and Server Online training,
SBS Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a full range of remote desktop support services such as Microsoft Windows 7 migration support, preparing for to 64-bit desktop software, configuring Microsoft Office 2010, and automating desktop configuration.
CISM and CISSP Certified Network Security Engineers
Progent's certified CISSP, ISSAP, and CISM security engineers can provide a range of system protection solutions to improve the immunity of your UNIX/Linux, Sun Solaris, Mac or Windows network against attacks or assist your company to recover rapidly after a serious breach. Security solutions offered by Progent cover in depth security analysis utilizing tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Solar Winds tools and Nikto; fast recovery from malicious assaults; setting up firewalls; establishing secure mechanisms for off-site and mobile connectivity; guarding your email infrastructure from spam and directory harvest attacks; and establishing 24x7 network monitoring.
- Hybrid Cloud Solutions
Progent offers advanced online consulting to help companies of all sizes connect their networks with leading public cloud platforms including Microsoft Azure and Amazon AWS. Progent can help your it team to plan and manage cost-effective environments that can include Windows and Linux operating systems and apps in either cloud-based systems or in hybrid network models that combine on-premises IT assets along with public cloud services. To assist you to integrate public clouds with physical datacenters, Progent offers a variety of cloud integration services that include Office 365 Exchange Online integration with on-premises Exchange, Microsoft Azure hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud migration, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of experience delivering advanced consulting services remotely, and Progent can make sure you successfully carry out your cloud migration projects quickly and within your budget.
Progent can provide the services of world-class online consulting experts for special projects that small companies frequently request. Progent's rates for longer-term development or consulting tasks are set according to the level of expertise of the consultants required. Progent's background in these special fields of computer technology allows customers to execute major initiatives economically and on time. Progent's project-based remote consulting services include:
How Your Skokie Business Can Contact Progent's Online Support Professionals
Help Desk Call Center Support
Progent's Help Desk Call Center support alternatives for small companies with networks based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft platforms include full-service Help Desk Call Center outsourcing, Virtual Help Desk support services, and Call Center operations consulting. Progent's Standard Call Center services are ideal for small organizations who don't have the budget to assemble and manage an in-house Call Center but who require quick response from an effective Help Desk Call Center with proficient telephone assistance plus the in-depth expertise to escalate complex trouble tickets to high-level engineers.
Progentís Co-managed Help Desk services make it possible for your business to split the load for Help Desk support transparently between your in-house IT staff and Progent's nationwide pool of veteran technical support technicians and subject matter experts. Progentís Help Desk sharing service is a collaborative service desk solution built around the leading PSA platform for managing service requests, ticket lifecycle, ownership, status tracking, and reporting.
Progent's Help Desk Call Center consulting services can guide you in creating an effective new Help Desk or enhancing your established organization, selecting or customizing Help Desk software to meet the unique needs of your corporation, or providing occasional online staff to supplement your existing Help Desk group to deal with demanding events such as software migrations, major updates, or installing new business software.
Progent's Help Desk Call Center staff of experienced network professionals gives your workers in Skokie or anywhere in the state of Illinois quick communication with a reliable support resource with substantial experience delivering telephone-based help and remote troubleshooting for IT systems based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's concentration is to earn the Help Desk Call Center the reputation as a major driver of company success, and Progent's goal is to solve and not merely record IT problems.
Applications Support: Training, Customization, and Problem Solving
Progent's Applications Consulting Group can supply online professional consulting expertise and education in specific business application fields that include Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management. Progent also offers consulting, programming, and training for familiar Microsoft applications such as Microsoft CRM, Project, MS Word, and Excel. To learn more about Progent's expertise, programming, and training services for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Group.
Progent's Apple Mac consultants can promote the imaginative aspect of Apple Mac environments by offering phone-based consulting services and training in imaging, sound, and motion video. Progent's consultants offer help in a range of Apple Mac programs including Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also assist you with common jobs such as scanning or digitizing audio/video or integrating an audio/video post production lab.
Online Network Monitoring Support
Progent can provide companies in Skokie, or anywhere in the state of Illinois, online network monitoring services powered by Microsoft Operations Manager IT infrastructure monitoring and reporting, adapted by Progent to accommodate your business so that your network support is proactive and automated. By spotting potential issues before they result in full-scale emergencies, automated monitoring can ward off inconvenient and expensive information system failures. Progent can also assist with system monitoring products such as Nagios and MRTG to analyze UNIX/Linux, Solaris, or macOS and OS X networks, Microsoft Windows systems, or environments that incorporate a variety of operating systems.
To get in touch with Progent about urgent online help with UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, visit Progent's Nationwide Phone-Based Support, call 1-800-993-9400, or see Contact Progent.
Chicago Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Chicago Metro Area.
Progent locations in the Chicago Metro Area