For small companies located in Skokie Illinois, Progent offers technical support for networks powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that feature a combination of UNIX-family systems and Windows technology. Progent has delivered remote troubleshooting to businesses in every state in the United States. (Refer to Progent's client recommendations). In addition, Progent offers the expertise of Cisco CCIE-certified network specialists for complex infrastructure issues, plus the assistance of CISSP and CISM-accredited security engineers to help with high-level security architecture and disaster recovery preparedness.
Progent's online support services offer exceptional value due to the fact that they have the real-world experience and the advanced tools to solve the majority of information system problems rapidly. Efficient support reduces direct expenses since service calls take up a smaller number of chargeable consulting minutes. Remote support also avoids the expense of sending an engineer to your site. Your company saves even more with incidental costs by reducing or avoiding system outages and associated costs resulting from business disruption, disgruntled customers and vendors, idle employees, and de-focused executives.
Progent's pricing model for remote help is designed to maximize the impact of your network support dollar. Progent charges per minute for phone consulting, so you are invoiced exclusively for the support that you actually get. In contrast to typical online support organizations, Progent asks for no startup fee or minimum job duration. Progent's per-minute billing unit and simple policy for pricing save you from situations where speedy. minor solutions manage to end up as major bills. Progent's penchant for dealing with technical issues quickly translates into your business conserving cash.
Progent's Remote Support Tools
Over time, Progent has fine tuned a set of customized technologies and proven methodologies which permit the highest level of effectiveness for online consulting and troubleshooting for small and midsize company information systems. Progent provides protected VPN support for VPN gateways from multiple leading companies including Microsoft, Cisco, Juniper, Netscreen and Watchguard. Secure VPN connectivity enables the experts of Progent's remote service group to communicate with your company's environment remotely without breaching network security.
Progent's sophisticated customer support reporting system keeps thorough documentation of the support that Progent's customers have been provided. Progent's staff service personnel have access to the history of all help provided to each Progent customer by any consultant. This history of issues and solutions is organized as a quickly retrievable support database that permits Progent's online support experts to communicate their experiences company-wide to ensure that the value of Progent's support grows over time. Progent's high-level accreditations and working relationships with important vendors including Cisco and Microsoft permit access to additional massive technical knowledge bases and permit fast response from manufacturers' in-house support staff with the result that Progent's remote service specialists are able to come up with the best resolutions in the least time.
Initiate Online UNIX, Linux, Solaris, or Apple macOS and OS X Technical Help from Progent
To get started with Progent's remote support in Skokie Illinois or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has an urgent need for network help, go to Immediate Emergency Support.
Phone-based Technical Services Available from Progent
Progent's remote technical service engineers offer credentials in a comprehensive array of technologies. This wide range of capability allows Progent's engineers to manage practically any crisis that may occur in a small or midsize company network. Certificates awarded to Progent support experts in UNIX-family platforms include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials owned by Progent technical support experts include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, CCNA, CCSP, Voice Professional (CCVP), and Design Professional.
To provide assistance to customers with mixed-operating system environments, Progent also offers the support of consultants who have advanced Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager Engineers, CISSP network security experts, and CISSP-ISSAP engineers.
Online technical services provided by Progent to companies in Skokie include:
Additional Support Services Offered by Progent
UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux, Solaris, and Apple macOS and OS X phone-based support services address a wide range of computer technology such as network architecture, email solutions, network and operational security, UNIX/Linux and Windows integration, virtual server technologies for server hardware economization and easy management, and transitioning from legacy systems to the latest Microsoft Windows or Linux-based solutions. Progent's group-based methodology for solving technical issues promotes quick escalation, if necessary, to consultants with task-relevant experience to handle complex scenarios. This expedites repair of urgent problems, minimizes lost productivity, and lowers support expense.
Progent's UNIX and Linux support engineers can offer urgent phone-based assistance for analyzing problems within UNIX, Linux, or Solaris systems based on leading derivatives of UNIX including:
Important Linux variants for which Progent can provide expert support include:
- SUSE Linux
Talk to a Cisco Certified Internetwork Expert for Complex Infrastructure Troubleshooting
The Cisco CCIE credential is the highest accreditation for network infrastructure professionals, and indicates an individual's network technology knowledge at the expert level. Cisco qualified CCIEs can resolve the most stubborn challenges encountered in network infrastructure design, installation, management, security, and problem solving. Cisco qualified CCIEs operate on a privileged basis with Cisco's in-house support staff in analyzing anomalies with Cisco IOS Software network administration tools and developing workarounds or identifying program updates. Cisco CCIEs are an excellent value because their depth of experience permits them to find solutions for even the most complex problems quickly. In many instances, less seasoned engineers can struggle for hours or days with identical problems that a Cisco-qualified CCIE can fix in a few minutes.
Few service firms make Cisco CCIEs available to assist small and medium sized businesses. Progent offers fast telephone contact with a Cisco-qualified CCIE so your company can get urgent help for complex network infrastructure issues that are lowering business efficiency but are outside the experience of your local IT maintenance resources. Progent's Cisco-qualified CCIE support experts can connect to your computer system via sophisticated on-line support technology to provide fast, secure, and affordable diagnosis and remediation.
Progent's Cisco-qualified CCIEs offer assistance with the entire range of Cisco's popular selection of networking devices including PIX Series Firewalls and ASA Series Firewalls, Catalyst Firewall Services Modules, secure high-speed and integrated services (IS) routers, wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi APs, Voice over IP (VoIP) phones and systems, Catalyst family switches, plus Virtual Private Network solutions.
Authorized MS Windows Support
Progent's Microsoft-expert remote support professionals offer computer repair and consulting support for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your business the assistance of support engineers who can help you with a broad range of technology support services including
Windows Server 2012 R2 integration,
Windows Server 2008 R2 installation,
MS Exchange 2019 Server integration,
MS Exchange 2016 migration, Exchange 2013 consulting,
Microsoft Exchange 2010 monitoring and support,
SharePoint 2016 migration expertise,
SharePoint Server 2019 design and configuration, Microsoft Teams planning and integration, Skype for Business planning and deployment consulting, Lync Server management and Microsoft Communications Server 2007 troubleshooting, Microsoft Forefront TMG 2010 management and ISA Server 2006 maintenance, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, SQL Server 2016 migration and programming, and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server planning,
SBS Server support, and
Windows Essentials cloud integration.
Progent in addition offers a broad range of online PC desktop consulting and support services such as Microsoft Windows 7 integration, upgrading to 64-bit workstation applications, integrating Office 2010, and streamlining workstation deployment.
CISSP and ISSAP Certified Network Security Specialists
Progent's qualified CISM and CISSP network security engineers can provide a range of system protection solutions that can strengthen the immunity of your UNIX/Linux, Sun Solaris, Apple Mac or Microsoft Windows network against assaults or assist your business to recuperate quickly following a damaging breach. Security consulting services available from Progent cover comprehensive security evaluation utilizing utilities such as GFI LANguard NSS, AMAP Application Scanner, and software from Metasploit and Netcat; fast cleanup after malicious assaults; configuring firewalls; building safe architectures for off-site and mobile access; securing your email infrastructure from viruses, spam and directory harvest attacks; and offering 24x7 proactive monitoring.
- Hybrid Cloud Solutions
Progent offers expert online consulting support to help companies of any size integrate their IT infrastructure with popular public clouds such as Microsoft Azure and Amazon Web Services. Progent can assist you to design and administer hybrid environments that can include Windows and Linux operating systems and applications in both cloud-only systems or in hybrid network models that seamlessly combine on-premises resources as well as public cloud services. To assist you to integrate public cloud services with physical datacenters, Progent offers a range of cloud migration support services such as Office 365 integration solutions with on-premises Exchange, Microsoft Azure hybrid cloud integration, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service development and debugging, and Google Cloud Platform (GCP) integration consulting. Progent has more than 20 years of experience providing high-level consulting expertise online, and Progent can make sure you successfully carry out your cloud integration projects quickly and within your budget.
Progent can provide the skills of world-class remote consulting professionals for special projects that small companies frequently request. Billing charges for longer-term development or consulting projects are determined according to the level of expertise of the engineers required. Progent's background in these special fields of computer technology enables customers to execute major projects economically and on time. Progent's project-based online engineering solutions include:
How Your Skokie Illinois Company Can Contact Progent's Remote Service Experts
Help Desk Expertise
Progent's Help Desk support programs for small and midsize organizations with networks that incorporate UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology include comprehensive Call Center outsourcing, Virtual Help Desk services, and Help Desk process consulting. Progent's Standard Help Desk Call Center services are a convenient solution for smaller organizations who lack the money or time to support an internal Call Center but who want quick response from a dependable Help Desk with proficient phone support as well as the available expertise to escalate complex tasks to high-level engineers.
Progentís shared Help Desk services allow your IT organization to share responsibilities for Help Desk services transparently between your IT staff and Progent's nationwide pool of seasoned desktop support engineers and matter experts (SMEs). Progentís Help Desk Co-management service is a collaborative support solution built around the top professional services automation tool for handling end-user service requests, ticketing, ownership, status tracking, and metrics.
Progent's Help Desk consulting services can guide you in building an effective new Call Center or improving your existing one, evaluating or enhancing Help Desk Call Center application software to address the particular requirements of your corporation, or providing occasional online personnel to supplement your in-house Call Center team during demanding scenarios like software migrations, mass upgrades, or rolling out brand new business software.
Progent's Help Desk Call Center staff of seasoned network consultants provides your workers in Skokie Illinois instant access to an efficient support group with extensive background providing telephone-based help and online diagnostics for networks based on UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's charter is to give the Help Desk Call Center the reputation as a significant driver of business success, and Progent's aim is to fix and not simply annotate IT problems.
Business Applications Support: Education, Customization, and Integration
Progent's Applications Consulting Team provides online and in-depth consulting expertise and training in key business application areas that include ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also offers expertise, customization, and education for popular Microsoft applications including Microsoft CRM, MS Office Project, MS Word, and Microsoft Excel. To read additional information concerning Progent's expertise, customization, and training services for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Services.
Progent's Apple Mac professionals can promote the imaginative aspect of Mac environments by providing phone-based consulting services and training in imaging, audio, and video. Progent's consultants offer expertise in a large selection of Macintosh applications including Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and After Effects. Progent's consultants can also help you with specific procedures like scanning or digitizing audio/video or integrating an audio/video post production studio.
Online Network and Server Monitoring Services
Progent offers companies in Skokie Illinois remote network and server monitoring support powered by MS System Center Operations Manager network monitoring and reporting, customized by Progent to suit your environment so your computer maintenance is proactive and automated. By detecting potential problems before they expand into crashes, automated monitoring can avoid stressful and costly information system breakdowns. Progent can also deploy system monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X networks, Microsoft networks, or networks powered by a combination of platforms.
To contact Progent about urgent remote expertise with UNIX/Linux, Sun Solaris, or macOS and OS X environments, go to Progent's Urgent Online Support, telephone 1-800-993-9400, or see Contact Progent.
Chicago Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Chicago Metro Area.
Progent locations in Chicago Metro Area