Chicago Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Chicago Metro Area.

Chicago Onsite IT Consulting
Progent locations in the Chicago Metro Area

City Street Address Contact Information
Chicago, IL 500 North Michigan Avenue
Chicago, Illinois 60611
Sales Phone: 312-800-0223

Link: Chicago Network Support Services
Downers Grove, IL 650 Warrenville Rd
Lisle, Illinois 60532
Sales Phone: 331-251-1422

Link: Downers Grove, IL Network Support Services
Schaumburg, IL 1900 E Golf Rd
Suite 950
Schaumburg, Illinois 60173
Sales Phone: 847-944-8599

Link: Schaumburg, IL Network Support Services
Skokie, IL 1363 Shermer Road
Northbrook, Illinois 60062
Sales Phone: 224-534-2088

Link: Skokie, IL Network Support Services

Immediate Online Support for Skokie UNIX, Linux, or Solaris NetworksFor small companies in Skokie or anywhere in Illinois, Progent offers help for information systems based on UNIX or Linux or for environments that feature a mix of UNIX-family systems and Microsoft Windows platforms. Progent has delivered remote troubleshooting to businesses in every state in the U.S. (Refer to Progent's customer testimonials). In addition, Progent can furnish the consultation CCIE-qualified engineers for challenging infrastructure issues, plus the assistance of CISA and CISM-certified security consultants to help with advanced security design and disaster recovery preparedness.

Progent's remote support services offer exceptional value because they have the real-world background and the advanced tools to solve the majority of information system issues quickly. This reduces direct expenses because solutions require fewer chargeable minutes. Online support also avoids the cost of sending an engineer to your site. Your organization saves additionally with indirect expenses by minimizing or avoiding system outages and related losses resulting from business discontinuity, disgruntled clients, idle employees, and de-focused executives.

Progent's pricing model for online help is designed to get the most out of your IT service dollar. Progent bills per minute for telephone-based assistance, so you are billed exclusively for the support that you actually get. Unlike typical online support companies, Progent requires no service activation surcharge or minimum payments. Progent's per-minute granularity and clean policy for billing save you from scenarios where speedy. minor solutions somehow end up as substantial bills. Progent's penchant for solving technical issues efficiently translates into your business conserving cash.

Progent's Remote Service Tools
Over time, Progent has refined a collection of optimized technologies and field-tested processes which ensure the highest level of efficiency for online engineering help and troubleshooting for small business computer networks. Progent offers secure VPN support for gateways from multiple leading companies including Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Protected VPN technology allows the staff of Progent's online support team to access your company's network remotely without compromising corporate security.

Progent's highly evolved service reporting application includes extensive records describing the support that Progent's clients have been provided. Progent's team service personnel have the benefit of the details of support provided to each Progent customer by every engineer. This archive of problems and repairs is organized as an easily searchable proprietary knowledge base that allows Progent's remote technical experts to communicate their experiences company-wide to ensure that the value of Progent's support services grows daily. Progent's high-level accreditations and working relationships with key technology companies including Cisco and Microsoft permit access to additional massive technical support databases and permit fast access to vendors' in-house product engineers with the result that Progent's online service experts can determine the best solutions promptly.

Start Receiving Remote UNIX/Linux, Solaris, or Apple macOS and OS X Technical Help from Progent
To get started with Progent's phone support in Skokie or anywhere in Illinois or to find out additional information about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has an urgent requirement for IT support, visit Immediate Emergency Support.

Online Support Services Available from Progent
Progent's remote consulting engineers possess credentials in a comprehensive array of products and technologies. This breadth of IT skills allows Progent's consultants to tackle virtually any crisis that may occur in a small or midsize company information system. Certificates earned by Progent engineers in UNIX-family platforms include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials owned by Progent service experts include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate, Security Professional (CCSP), CCVP, and Design Associate.

To support clients with mixed-platform environments, Progent also offers access to engineers who have high-level Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional (ISSAP) consultants.

Remote services available from Progent to customers in Skokie and throughout the state of Illinois include:

  • UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
    Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X remote support services cover a wide range of computer technology such as system architecture, messaging solutions, network and operational security, UNIX/Linux and Microsoft Windows coexistence, virtual server technologies for server consolidation and simplified administration, and transitioning from legacy applications to current MS Windows or Linux-powered solutions. Progent's group-based methodology for solving network issues enables quick escalation, when required, to engineers with task-relevant expertise to handle challenging scenarios. This accelerates repair of critical problems, reduces lost productivity, and lowers service expense.

    Progent's UNIX and Linux support engineers can offer emergency phone-based assistance for resolving problems within UNIX, Linux, or Solaris systems based on popular derivatives of UNIX including:

    • Apple macOS and OS X
    • Sun Solaris
    • IBM AIX OS
    • HP-UX (Hewlett Packard UNIX)
    • Berkeley UNIX (BSD)
    • SCO UNIX
    • Silicon Graphics IRIX
    Major Linux versions for which Progent can provide expert support include:
    • RedHat Linux
    • SUSE
    • Debian GNU/Linux
    • Slackware

  • Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Network Troubleshooting
    Cisco CCIE Engineers for Skokie, IllinoisThe Cisco Certified Internetwork Expert credential is the highest accreditation for networking professionals, and validates a person's technical skills at the master level. Cisco qualified CCIEs know how to deal with even the most complex challenges associated with network design, deployment, administration, security, and repair. Cisco qualified CCIEs can cooperate with the highest priority with Cisco's internal support staff in analyzing anomalies with IOS Software network administration utilities and developing workarounds or locating software patches. Cisco CCIEs are an exceptional cost-effectiveness since their broad experience allows them to fix even the most complex problems quickly. In typical cases, less seasoned consultants can struggle for hours or days with the same problems that a Cisco CCIE can dispose of in a few minutes. Few service organizations make Cisco CCIEs available to assist small and mid-size companies. Progent can provide fast telephone access to a Cisco authorized CCIE so your company can receive timely assistance for serious network issues that are crippling worker efficiency but are not within the scope of your regular IT service group or consultant. Progent's Cisco CCIE engineers can communicate with your network using the latest remote troubleshooting technology in order to provide quick, secure, and affordable diagnosis and remediation. Progent's Cisco-qualified CCIEs offer expertise in the entire range of Cisco's market leading family of infrastructure appliances such as PIX 500 Series Firewalls and ASA 5500 Firewalls, Catalyst FWSM modules, secure high-speed and IS routers, wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi access points, VoIP phones and systems, Catalyst Series switches, plus VPN products.

  • Authorized MS Windows Experts
    MS Windows Expertise for Skokie, IllinoisProgent's Microsoft-qualified remote support experts offer computer problem solving and consulting assistance for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your company the assistance of support engineers who can assist you with a broad range of technology support such as Windows Server 2012 R2 planning and deployment, Windows Server 2008 set up, Microsoft Exchange 2016 migration, Exchange 2013 configuration, Exchange Server 2010 maintenance, SharePoint 2013 design, Skype for Business migration support, Microsoft Lync Server management and Office Communications Server 2007 upgrade, Forefront Threat Management Gateway administration and ISA Server 2006 maintenance, MS SQL Server 2017 consulting, SQL Server 2016 migration and development, and SQL Server 2014 support, Systems Center Operations Manager resource monitoring, Project Server and Server Online planning, SBS Server consulting, and Windows 2012 R2 Essentials migration and cloud integration.

    Progent in addition can deliver a broad array of online desktop support and troubleshooting services including Microsoft Windows 7 integration, upgrading to 64-bit workstation applications, integrating Microsoft Office 2010, and streamlining Business Desktop Deployment.

  • CISM and CISSP Certified Network Security Specialists
    CISSP Certified System Security Consultants for Skokie, IllinoisProgent's certified CISM and CISSP security consultants can provide a range of security solutions to strengthen the defenses of your UNIX/Linux, Sun Solaris, Apple Mac or Windows environment against attacks or assist you to recuperate quickly following a damaging penetration. Security consulting services available from Progent cover in depth security evaluation using tools such as GFI LANguard, AMAP Application Scanner, and products from Solar Winds tools and Netcat; quick recuperation from malicious attacks; configuring firewalls; designing secure mechanisms for off-site and mobile communication; securing your email infrastructure against spam and directory harvest attacks; and instituting 24x7 proactive monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent can provide advanced online consulting services to help organizations of any size connect their IT infrastructure with leading public cloud platforms including Azure and Amazon Web Services. Progent can help you to plan and manage cost-effective ecosystems that support Windows and Linux systems and applications in either cloud-centric solutions or in hybrid network models that combine local resources along with public clouds. To assist you to incorporate cloud services with networks, Progent can provide a range of public cloud migration support services that include Office 365 integration solutions with on-premises installations of Exchange, Azure enterprise hybrid cloud solutions, Amazon AWS hybrid cloud integration support, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has over 15 years of experience delivering advanced consulting expertise remotely, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and affordably.
Additional Support Services Offered by Progent
Progent offers the skills of world-class online consulting professionals for contract IT projects that small businesses frequently request. Billing rates for longer-term consulting tasks are determined according to the qualifications of the engineers assigned. Progent's experience with these special areas of computer technology enables customers to execute critical projects within budget and on schedule. Progent's project-based remote engineering solutions include:
  • Call Center Support
    Progent's Help Desk service options for small and midsize businesses with networks that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk support services, and Help Desk process consulting. Progent's Call Center outsourcing support services are ideal for smaller businesses who lack the money or time to build and maintain an in-house Call Center but who need quick communication with a reliable Call Center with proficient phone support as well as the available expertise to escalate the most challenging tasks to high-level engineers.

    Progentís Virtual Call Center is intended for bigger businesses and acts as a transparent addition to your current Help Desk staff. Progent's Virtual Help Desk can serve as an escalation resource to handle the toughest technical challenges, or be ready in overflow circumstances when your ordinary support engineers are overwhelmed.

    Progent's Help Desk consulting services can support you in creating an efficient new Help Desk Call Center or improving your current organization, identifying or modifying Help Desk Call Center application software to address the special demands of your business, or adding occasional online personnel to reinforce your in-house Help Desk group to deal with unusually busy scenarios like software transitions, mass upgrades, or rolling out new business software.

    Progent's Help Desk Call Center staff of veteran information technology experts gives your computer users in Skokie or anywhere in the state of Illinois rapid contact with a large support group with years of background delivering telephone-based support and online diagnostics for computer environments that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's mission is to give the Help Desk perception as a major driver of business performance, and Progent's intent is to resolve and not simply annotate technical issues.

  • Business Applications Support: Education, Custom Development, and Integration
    Progent's Applications Experts Team provides online professional engineering support and education in key application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also offers consulting expertise, custom development, and education for popular Microsoft applications including CRM, Office Project, MS Word, and Microsoft Excel. To find out more about Progent's consulting, custom programming, and education services for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Team.

    Progent's Apple Mac experts can nurture the imaginative facets of Mac computing by delivering phone-based help support and training in graphics, sound, and video. Progent's support professionals can provide assistance in a variety of Mac applications including Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also assist you with special projects like capturing or digitizing audio/video or setting up an audio/video production studio.

    Remote Network Monitoring Services
    Progent offers businesses in Skokie, or anywhere in the state of Illinois, online computer system monitoring support centered around MS System Center Operations Manager network monitoring and reporting, adapted by Progent to fit your environment so your network support is proactive rather than reactive. By anticipating possible issues before they result in network outages, proactive monitoring can head off stressful and expensive service crises. Progent can also utilize server and infrastructure monitoring products like Nagios and MRTG to analyze UNIX/Linux, Solaris, or macOS and OS X networks, Windows networks, or systems based on a mix of OS platforms.

How Your Skokie Company Can Contact Progent's Remote Technical Support Experts
To get in touch with Progent about emergency phone-based expertise with UNIX, Linux, Sun Solaris, or Apple macOS and OS X computer systems, visit Progent's Urgent Online Support, telephone 1-800-993-9400, or refer to Contact Progent.

© 2002-2019 Progent Corporation. All rights reserved.

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Progent's ProSight Network Audits offer a quick and affordable alternative for small and medium-size organizations to get an unbiased assessment of the health of their IT system. Powered by some of the top remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits show you how closely the configuration of your core network devices adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI like a more manageable and safer AD environment. Both versions also offer the long-term advantages of state-of-the-art remote network monitoring and management technology. These benefits can include simpler network management, better compliance with government and industry security requirements, more efficient utilization of network assets, quicker troubleshooting, more dependable backup and restore, and increased uptime.

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Progent offers small businesses two specially designed security inventory packages that include, for a set price, remotely administered inventory scans of your security profile which are evaluated by expert information security specialists who interpret the results of the remote scan, deliver objective summaries of your current network security, and make recommendations for enhancements. Progent has developed two non-overlapping security evaluation packages for external and internal security scanning that are priced to fit the budgetary realities of small businesses while delivering enterprise-quality assessments of your network's vulnerability to assault.

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Progentís team of Microsoft and Cisco qualified experts average more than ten years of real-world industry experience, at the front lines of network support, executing a broad variety of technical tasks for an extensive array of clients. Each Progent support professional shares a refined set of personal best practices which are incorporated into company-wide leading practices training that Progent teaches its support team. This ensures that you get not only world-class IT help, but also a consultant with proven approaches for using computer knowledge to repair actual network problems efficiently.

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Progent offers remote and onsite expertise to help your organization with any phase of BI reporting ranging from debugging or enhancing applications to planning and deploying an advanced BI environment. Progent's BI consultants can help you to maintain your existing reporting system, help you to upgrade databases and applications from a legacy reporting product to a current solution, and deliver as-needed online mentoring to meet your individual requirements. Progentís management reporting and analytics consultants offer expertise in all popular BI reporting platforms such as Microsoft's SQL Server business intelligence stack (SSIS, SSAS, and SSRS), Microsoft Management Reporter/FRx, Office Access, Crystal Reports, Microsoft Power BI, Excel BI add-ins such as Power Pivot and Power View, and Report Designer.

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For custom program creation, Progent can provide programming experts to produce business software in areas such as eCommerce, web development, Microsoft Dynamics products such as Great Plains Software accounting system, and specialized management reports produced by Crystal Reports, Access Report, or FRx Reports. Progentís consultants can use Microsoft IIS to create custom eCommerce solutions based on Microsoft ASP.NET. In addition, Progent offers experts in a wide range of custom program development platforms including SQL Server and Delphi. For custom e-Commerce programming, Progent also can provide expertise in custom Microsoft Access, custom Visual Basic, custom Excel, and any other specialized development based on any Microsoft development platform.

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Progent can help your business in all facets of your upgrade to Exchange 2016 including designing high availability system topology for an on-premises, Microsoft cloud connected or hybrid environment; licensing compliance for Exchange 2016 and Windows Server 2012 R2 or later; moving mailboxes; Windows Hyper-V design; determining storage capacity required for your virtual machines (VMs), mailbox databases and log files; setting up hardware load balancing (HLB) for high-availability client access services; designing, configuring and testing Exchange Servers and Windows Servers and DAG groups; setting up collaboration with SharePoint; updating your firewall; creating SSL certs; performing client remediation with Office desktop or Office 365; and setting up Outlook on the web (formerly Outlook Web App).

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Progent's seasoned team of network consultants and subject matter experts have extensive background delivering online and onsite assistance for businesses of any size who want to incorporate Android phones and tablets into their IT networks so that mobile clients can be productive while on the go. Progent offers the range of skills to resolve technical issues that involve numerous vendors and that represent a mix of older and up-to-date technology. Progent offers cost-effective online expertise to assist you with any aspect of designing, implementing, managing and maintaining your BYOD solution. Progent can provide occasional technical support to help you to handle especially challenging technical problems, or Progent can provide comprehensive project management support to help you finish strategic IT initiatives on time and on budget. Progent can help with on-premises, cloud-based, or hybrid network environments and offers support for operating systems, applications, management utilities and network infrastructure. Progent also offers customized group or one-on-one classes to show you how to manage and operate Android phones and tablets efficiently.

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Progent's Cisco-certified CCIE consultants can help organization to set up, manage, upgrade, tune and debug Cisco Catalyst switches. Progent can also help you to harden the security and compliance of Catalyst switches and move efficiently from outdated switches to current models.

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SQL Server 2005 offers indispensable, standardized tools to computer professionals as well as to network users, reducing the complexity of creating, deploying, managing, and using enterprise information and analytical programs on platforms ranging from mobile devices to enterprise information systems. The sophistication and integration requirements of Microsoft SQL Server 2005 require a network consulting firm with real-world experience and wide knowledge in designing and deploying data-driven, comprehensive business IT applications. The expertise of Progent's Microsoft-certified engineering staff, with an average of over 10 years of professional work supporting Microsoft integration, assures you success in planning, deploying and supporting Microsoft SQL Server 2005 applications that are seamlessly integrated with the Microsoft .NET environment.

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For small businesses interested in Progent's network support outsourcing, consulting, or technical support offerings, phone 800-993-9400 or send email to

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Years of experience with Microsoft's Exchange technology has made Progent one of the most qualified computer support firms in California for integrating email systems based on Exchange Server 2000. Progent is skilled in helping small businesses get the full advantages of Microsoft Exchange Server under typical situations such as upgrading from Exchange 5.5 Server, moving from an ISP-based or POP3 mail environment, and outsourcing your Microsoft Exchange Server administration.

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Progent can provide the support of a senior consultant with years of experience installing, maintaining, and upgrading telepresence platforms from leading vendors including Cisco, TANDBERG, Polycom, and LifeSize. Progent can coordinate with your in-house IT support team, your ISP, and your telepresence technology supplier to assist your company increase the business value of your telepresence ecosystem.

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Progent is a leading innovator in economically delivering world-class network help to small companies. Progent's success in handling the network service requirements of the chronically underserviced small business market is the combined outcome of key technical and process innovations that have removed much of the conventional expenses out of managing IT support, injected unprecedented technical expertise into the support mechanism, and significantly accelerated the solution process.

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Progent has developed a variety of programs that allow individuals or groups to profit by becoming referrers, selling assistants, or resellers of Progent's IT support and network consulting. Options are operating as a sales agent for Progent-branded support or using Progent's information technology experts but retaining your own brand as a seamless extension of your IT services company.

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Progent's Microsoft authorized Consultants provide three ways to help mid-size and large organizations develop an efficient and productive internal Computer Support Help Desk Call Center. Progent's help desk consulting services include Return on Investment analysis, process analysis and improvement, executive reporting, education of in-house personnel, and documentation of procedures. Progent's Software Evaluation and Integration Services help organizations analyze the numerous high-quality Help Desk application programs available and determine which products may be too expensive, miss critical features, or align poorly with your organization's business goals. Progent also provides temporary staffing for organizations who need to reinforce their in-house Help Desk staff for occasional projects or to fill in for absent or indisposed workers.

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Progent offers national urgent help and troubleshooting services for businesses that run networks powered by versions of Linux or whose IT systems include a mix of Linux platforms/Linux and Microsoft products. Online IT help offers optimum leverage for your IT budget by preserving user efficiency and shortening the time charged for computer analysis and repair. Advanced online access utilities and skilled technicians and consultants allow Progent to handle the majority of IT issues without wasting time and money by traveling to your location. In most of situations your network issues can be dealt with over the phone or through a combination of phone help and remote access. Progent can make available Cisco certified CCIE infrastructure engineers and CISM certified security specialists to help you with the most challenging network problems.

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Progent can provide cost-effective online support to assist businesses to integrate Amazon AWS cloud services including Amazon EC2 for virtual machine hosting, Amazon Simple Storage Service (Amazon S3) for expandable cloud storage, and Glacier for low-cost archival storage. Progent can assist your IT team with every aspect of Amazon AWS integration including requirements analysis, preparedness evaluation, system design, pilot testing, deployment, administration, performance optimization, software license management, backup/restore mechanisms, and security and compliance. Progent offers advanced expertise with firewalls and VPN connections and can help you create cloud-based or hybrid cloud environments that seamlessly incorporate Amazon AWS services. Progent offers as-needed support to help you to resolve complex technical issues or Progent can provide comprehensive project management outsourcing to help you migrate to the Amazon AWS platform on time and within budget.

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Progentís Microsoft-certified consultants can assist your organization to enhance your desktops from 32 bits to 64 bits. Progent can assist your company to calculate the costs and advantages of upgrading to 64-bit desktop processing, design an affordable migration strategy that minimizes business disruptions, and provide economical, professional online help to aid you to install 64-bit PC desktop operating systems and application programs on your current computers.

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Progent offers small businesses two low-cost network security inventory packages that provide, at a preset price, remotely managed scans of your network security profile which are analyzed by professional security specialists who assess the results of the scan, present objective summaries of your existing security vulnerability, and offer recommendations for remediation. Progent has developed two complementary network security evaluation packages for external and internal security testing that are priced to meet the budgetary realities of small businesses while offering enterprise-class assessments of your IT network's vulnerability to attack.

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Progent offers consulting expertise for WatchGuard Firewall security appliances including the WatchGuard XTM and Firebox lines of Firewalls and the Firebox SSL Core VPN Gateway. Progent's WatchGuard professionals can show you how to select, configure, and manage a WatchGuard VPN security appliance that fits your network security plan and is within your computer budget. Progent can also help you to integrate WatchGuard Firewall and SSL VPN devices with security products from other vendors and offer a one-stop source for technical support, education, and security consulting.

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Progentís Technical Response Center offers low-cost national extended hours online help for information systems powered by Windows and Cisco products and technologies. Progent's Microsoft and Cisco-qualified service experts offer 24x7 telephone help and remote direct network connection to troubleshoot and resolve network problems quickly and economically.

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For enterprise project management assistance, Progent offers the services of senior IT experts with years of experience in technology management, application development, and process engineering for organizations ranging from Big 4 companies to dot-com startups to government agencies. These proven IT managers can provide project management expertise to help enterprise clients follow best practices to make sure major projects are completed on schedule and on budget.

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Progent uses a sophisticated service reporting system that records and formats detailed documentation for all delivered support activities. Unlike many independent consultants or local service organizations who provide minimal documentation or details of tasks performed, each service delivered by Progent is tracked by comprehensive documentation. Every Progent staff member has access to the service reports transmitted by every consultant to every customer. The practice of documenting and archiving service records results in more effective service and avoids a variety of common misfortunes such as when a service client is effectively held captive to a consultant who refuses to release the keys to the kingdom.