Chicago Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Chicago Metro Area.
Progent locations in the Chicago Metro Area
||500 North Michigan Avenue
Chicago, Illinois 60611
|Sales Phone: 312-800-0223
Link: Chicago Network Support Services
|Downers Grove, IL
||650 Warrenville Rd
Lisle, Illinois 60532
|Sales Phone: 331-251-1422
Link: Downers Grove, IL Network Support Services
||1900 E Golf Rd
Schaumburg, Illinois 60173
|Sales Phone: 847-944-8599
Link: Schaumburg, IL Network Support Services
||1363 Shermer Road
Northbrook, Illinois 60062
|Sales Phone: 224-534-2088
Link: Skokie, IL Network Support Services
For small companies in Skokie or anywhere in Illinois, Progent offers help for information systems based on UNIX or Linux or for environments that feature a mix of UNIX-family systems and Microsoft Windows platforms. Progent has delivered remote troubleshooting to businesses in every state in the U.S. (Refer to Progent's customer testimonials). In addition, Progent can furnish the consultation CCIE-qualified engineers for challenging infrastructure issues, plus the assistance of CISA and CISM-certified security consultants to help with advanced security design and disaster recovery preparedness.
Progent's remote support services offer exceptional value because they have the real-world background and the advanced tools to solve the majority of information system issues quickly. This reduces direct expenses because solutions require fewer chargeable minutes. Online support also avoids the cost of sending an engineer to your site. Your organization saves additionally with indirect expenses by minimizing or avoiding system outages and related losses resulting from business discontinuity, disgruntled clients, idle employees, and de-focused executives.
Progent's pricing model for online help is designed to get the most out of your IT service dollar. Progent bills per minute for telephone-based assistance, so you are billed exclusively for the support that you actually get. Unlike typical online support companies, Progent requires no service activation surcharge or minimum payments. Progent's per-minute granularity and clean policy for billing save you from scenarios where speedy. minor solutions somehow end up as substantial bills. Progent's penchant for solving technical issues efficiently translates into your business conserving cash.
Progent's Remote Service Tools
Over time, Progent has refined a collection of optimized technologies and field-tested processes which ensure the highest level of efficiency for online engineering help and troubleshooting for small business computer networks. Progent offers secure VPN support for gateways from multiple leading companies including Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Protected VPN technology allows the staff of Progent's online support team to access your company's network remotely without compromising corporate security.
Progent's highly evolved service reporting application includes extensive records describing the support that Progent's clients have been provided. Progent's team service personnel have the benefit of the details of support provided to each Progent customer by every engineer. This archive of problems and repairs is organized as an easily searchable proprietary knowledge base that allows Progent's remote technical experts to communicate their experiences company-wide to ensure that the value of Progent's support services grows daily. Progent's high-level accreditations and working relationships with key technology companies including Cisco and Microsoft permit access to additional massive technical support databases and permit fast access to vendors' in-house product engineers with the result that Progent's online service experts can determine the best solutions promptly.
Start Receiving Remote UNIX/Linux, Solaris, or Apple macOS and OS X Technical Help from Progent
To get started with Progent's phone support in Skokie or anywhere in Illinois or to find out additional information about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has an urgent requirement for IT support, visit Immediate Emergency Support.
Online Support Services Available from Progent
Progent's remote consulting engineers possess credentials in a comprehensive array of products and technologies. This breadth of IT skills allows Progent's consultants to tackle virtually any crisis that may occur in a small or midsize company information system. Certificates earned by Progent engineers in UNIX-family platforms include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials owned by Progent service experts include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate, Security Professional (CCSP), CCVP, and Design Associate.
To support clients with mixed-platform environments, Progent also offers access to engineers who have high-level Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional (ISSAP) consultants.
Remote services available from Progent to customers in Skokie and throughout the state of Illinois include:
Additional Support Services Offered by Progent
UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X remote support services cover a wide range of computer technology such as system architecture, messaging solutions, network and operational security, UNIX/Linux and Microsoft Windows coexistence, virtual server technologies for server consolidation and simplified administration, and transitioning from legacy applications to current MS Windows or Linux-powered solutions. Progent's group-based methodology for solving network issues enables quick escalation, when required, to engineers with task-relevant expertise to handle challenging scenarios. This accelerates repair of critical problems, reduces lost productivity, and lowers service expense.
Progent's UNIX and Linux support engineers can offer emergency phone-based assistance for resolving problems within UNIX, Linux, or Solaris systems based on popular derivatives of UNIX including:
Major Linux versions for which Progent can provide expert support include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX OS
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- SCO UNIX
- Silicon Graphics IRIX
- RedHat Linux
- Debian GNU/Linux
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert credential is the highest accreditation for networking professionals, and validates a person's technical skills at the master level. Cisco qualified CCIEs know how to deal with even the most complex challenges associated with network design, deployment, administration, security, and repair. Cisco qualified CCIEs can cooperate with the highest priority with Cisco's internal support staff in analyzing anomalies with IOS Software network administration utilities and developing workarounds or locating software patches. Cisco CCIEs are an exceptional cost-effectiveness since their broad experience allows them to fix even the most complex problems quickly. In typical cases, less seasoned consultants can struggle for hours or days with the same problems that a Cisco CCIE can dispose of in a few minutes.
Few service organizations make Cisco CCIEs available to assist small and mid-size companies. Progent can provide fast telephone access to a Cisco authorized CCIE so your company can receive timely assistance for serious network issues that are crippling worker efficiency but are not within the scope of your regular IT service group or consultant. Progent's Cisco CCIE engineers can communicate with your network using the latest remote troubleshooting technology in order to provide quick, secure, and affordable diagnosis and remediation.
Progent's Cisco-qualified CCIEs offer expertise in the entire range of Cisco's market leading family of infrastructure appliances such as PIX 500 Series Firewalls and ASA 5500 Firewalls, Catalyst FWSM modules, secure high-speed and IS routers, wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi access points, VoIP phones and systems, Catalyst Series switches, plus VPN products.
Authorized MS Windows Experts
Progent's Microsoft-qualified remote support experts offer computer problem solving and consulting assistance for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your company the assistance of support engineers who can assist you with a broad range of technology support such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 set up,
Microsoft Exchange 2016 migration, Exchange 2013 configuration,
Exchange Server 2010 maintenance,
SharePoint 2013 design,
Skype for Business migration support, Microsoft Lync Server management and Office Communications Server 2007 upgrade, Forefront Threat Management Gateway administration and ISA Server 2006 maintenance, MS SQL Server 2017 consulting, SQL Server 2016 migration and development, and SQL Server 2014 support,
Systems Center Operations Manager resource monitoring,
Project Server and Server Online planning,
SBS Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a broad array of online desktop support and troubleshooting services including Microsoft Windows 7 integration, upgrading to 64-bit workstation applications, integrating Microsoft Office 2010, and streamlining Business Desktop Deployment.
CISM and CISSP Certified Network Security Specialists
Progent's certified CISM and CISSP security consultants can provide a range of security solutions to strengthen the defenses of your UNIX/Linux, Sun Solaris, Apple Mac or Windows environment against attacks or assist you to recuperate quickly following a damaging penetration. Security consulting services available from Progent cover in depth security evaluation using tools such as GFI LANguard, AMAP Application Scanner, and products from Solar Winds tools and Netcat; quick recuperation from malicious attacks; configuring firewalls; designing secure mechanisms for off-site and mobile communication; securing your email infrastructure against spam and directory harvest attacks; and instituting 24x7 proactive monitoring.
- Hybrid Cloud Solutions
Progent can provide advanced online consulting services to help organizations of any size connect their IT infrastructure with leading public cloud platforms including Azure and Amazon Web Services. Progent can help you to plan and manage cost-effective ecosystems that support Windows and Linux systems and applications in either cloud-centric solutions or in hybrid network models that combine local resources along with public clouds. To assist you to incorporate cloud services with networks, Progent can provide a range of public cloud migration support services that include Office 365 integration solutions with on-premises installations of Exchange, Azure enterprise hybrid cloud solutions, Amazon AWS hybrid cloud integration support, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has over 15 years of experience delivering advanced consulting expertise remotely, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and affordably.
Progent offers the skills of world-class online consulting professionals for contract IT projects that small businesses frequently request. Billing rates for longer-term consulting tasks are determined according to the qualifications of the engineers assigned. Progent's experience with these special areas of computer technology enables customers to execute critical projects within budget and on schedule. Progent's project-based remote engineering solutions include:
How Your Skokie Company Can Contact Progent's Remote Technical Support Experts
Call Center Support
Progent's Help Desk service options for small and midsize businesses with networks that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk support services, and Help Desk process consulting. Progent's Call Center outsourcing support services are ideal for smaller businesses who lack the money or time to build and maintain an in-house Call Center but who need quick communication with a reliable Call Center with proficient phone support as well as the available expertise to escalate the most challenging tasks to high-level engineers.
Progentís Virtual Call Center is intended for bigger businesses and acts as a transparent addition to your current Help Desk staff. Progent's Virtual Help Desk can serve as an escalation resource to handle the toughest technical challenges, or be ready in overflow circumstances when your ordinary support engineers are overwhelmed.
Progent's Help Desk consulting services can support you in creating an efficient new Help Desk Call Center or improving your current organization, identifying or modifying Help Desk Call Center application software to address the special demands of your business, or adding occasional online personnel to reinforce your in-house Help Desk group to deal with unusually busy scenarios like software transitions, mass upgrades, or rolling out new business software.
Progent's Help Desk Call Center staff of veteran information technology experts gives your computer users in Skokie or anywhere in the state of Illinois rapid contact with a large support group with years of background delivering telephone-based support and online diagnostics for computer environments that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's mission is to give the Help Desk perception as a major driver of business performance, and Progent's intent is to resolve and not simply annotate technical issues.
Business Applications Support: Education, Custom Development, and Integration
Progent's Applications Experts Team provides online professional engineering support and education in key application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also offers consulting expertise, custom development, and education for popular Microsoft applications including CRM, Office Project, MS Word, and Microsoft Excel. To find out more about Progent's consulting, custom programming, and education services for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Team.
Progent's Apple Mac experts can nurture the imaginative facets of Mac computing by delivering phone-based help support and training in graphics, sound, and video. Progent's support professionals can provide assistance in a variety of Mac applications including Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also assist you with special projects like capturing or digitizing audio/video or setting up an audio/video production studio.
Remote Network Monitoring Services
Progent offers businesses in Skokie, or anywhere in the state of Illinois, online computer system monitoring support centered around MS System Center Operations Manager network monitoring and reporting, adapted by Progent to fit your environment so your network support is proactive rather than reactive. By anticipating possible issues before they result in network outages, proactive monitoring can head off stressful and expensive service crises. Progent can also utilize server and infrastructure monitoring products like Nagios and MRTG to analyze UNIX/Linux, Solaris, or macOS and OS X networks, Windows networks, or systems based on a mix of OS platforms.
To get in touch with Progent about emergency phone-based expertise with UNIX, Linux, Sun Solaris, or Apple macOS and OS X computer systems, visit Progent's Urgent Online Support, telephone 1-800-993-9400, or refer to Contact Progent.