Enlarging your telecommuter workforce may have a major effect on network architecture, cybersecurity, and company culture. Progent has two decades of background assisting small and mid-size businesses to design, configure, administer, optimize, and debug IT networks that incorporate work-from-home employees. Progent can help your Skokie company to select the right tools and adhere to best practices in building and operating a safe virtual solution for teleworkers that promotes collaboration and delivers maximum value. Progent offers services that go from as-needed guidance for getting you over challenging IT roadblocks to comprehensive project management to help you carry out mission-critical tasks.

Progent's consultants can help Skokie, Illinois businesses to succeed with any aspect of building a high-functioning work-from-home ecosystem by providing infrastructure configuration services, IP voice expertise, video conferencing integration, collaboration platform customization and training, cloud integration, Help Desk services, security and compliance, backup/restore solutions, and centralized management.

Voice/Video Conferencing for Teleworkers
A broad range of voice/video conferencing platforms from leading vendors support virtual meetings, video and voice conferencing, chat sessions, and screen sharing for both local workers and at-home workers. Many companies utilize multiple conferencing products to accommodate their various partners and customers. Progent's communications experts can help you to manage your current voice/video conferencing ecosystem and enhance the experience of your remote workforce.

  • Skype for Business is Microsoft's leading unified communications platform that enables presence, instant messaging, voice and video calling and conferencing as well as the seamless integration of these functions within Office desktop and Microsoft 365 productivity software including PowerPoint, Word, and Excel. Progent can provide the skills of Microsoft-certified consultants who can assist your company to deploy and manage Skype for Business clients to accommodate your at-home employees. To learn more about Progent's support services for Skype for Business, refer to Skype for Business integration services.
  • FaceTime is Apple's multiuser video phone app for iOS and Mac devices. FaceTime works on Wi-Fi or cellular Internet connections. Current versions of FaceTime allow up to 32 concurrent users for video sessions. To learn more about Progent's consulting expertise for FaceTime, see Progent's FaceTime configuration expertise.
  • Webex Meeting Center provides online conferencing for virtually all computing devices. Delivered via Cisco's Webex Cloud platform, Webex services include sharing specific content or computer screens, presentations that embed rich media such as Microsoft PowerPoint and Flash videos, network-based recording, plus editing and playback for future reference and training. To learn more about Progent's consulting expertise for Webex as well as for additional video conferencing products from Cisco, visit Progent's Webex Meeting Center support services.
  • Teams is Microsoft's next-generation replacement for Skype for Business. Teams provides a portal for conferencing, contacts, and content with features such as IP voice and video calling, persistent chat, plus data sharing. To learn more about Progent's consulting expertise for Microsoft Teams as well as for additional Office 365 products, visit Progent's Microsoft Teams consulting services.
  • Additional Voice/Video Conferencing Platforms supported by Progent include Google Meet, Amazon Chime, Zoom, and Slack. Progent can deliver integration and debugging services for these conferencing platforms and assist you to optimize your WAN infrastructure to host them.

Contact Progent for Telecommuter Expertise
To contact Progent about building and managing an efficient work-from-home solution for your Skokie, Illinois business, phone 1-800-993-9400 or refer to Contact Progent.



An index of content::


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    Lync Server 2013 Mobility Services Professional

    Progent's Microsoft-certified consultants can assist your company to assess the value of Microsoft Lync Server for your environment and can help you to design and carry out a rollout of Microsoft Lync Server 2010 that consolidates the control of IM and Presence and improves the output of your office staff, telecommuters, and mobile workforce. Progent can in addition help your company to carry out an efficient migration to Lync Server 2010 from Microsoft Office Communications Server or from Live Communications Server, integrate Lync Server 2010 with Exchange Server, SharePoint, and Microsoft SQL Server, show you how to run Lync Server 2010 to improve the team-computing capabilities of Microsoft Office applications, and provide webinar training and ongoing technical support for Microsoft Lync Server and other Microsoft technologies.

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    Progent can provide affordable remote access to an Oracle MySQL RDBMS DBA or application programmer and can help businesses of any size to integrate and support MySQL within a robust network infrastructure that offers advanced performance, scalability, and protection. Progent also has experience helping companies port databases from an Oracle environment to MySQL.

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    Progent has over 10 years of background deploying, and supporting the core platforms included with System Center and can assist your organization to plan, deploy, maintain, and repair your System Center 2012 R2 ecosystem to maximize the availability and performance of your applications and infrastructure across a mix of Windows and Linux/Unix OS environments and local and Cloud-connected fabric. Progent's consultants can help your organization to upgrade to the current version of Microsoft System Center from an earlier one or from another datacenter management platform to provide the benefits of best-in-class deployment, centralized management, security, plus infrastructure and application availability and performance monitoring.

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    Progent's Cisco CCIE-certified wireless infrastructure consultants can provide online or on-premises integration and troubleshooting support to help you to design, configure, update, tune, manage and debug Aironet Wi-Fi AP deployments of any size or architecture. Progent's Cisco wireless controller experts can also help you to integrate your wireless environment with your wired network and cloud-based resources to build a seamless enterprise-wide connectivity solution that is easy to manage and scale. Progent also offers affordable Wi-Fi site surveys to help you to decide the most appropriate selection, placement and setup of Aironet Wi-Fi APs to accommodate your unique office layout, building structure, and expected workloads.

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    Microsoft Virtual Server 2005, hosted on the Microsoft Windows Server platform and based on software originally produced by Connectix, delivers the performance needed to accomplish hardware reduction, software migration, and server isolation projects through virtualization technology in an enterprise-ready IT environment with high expandability, manageability, and availability. Microsoft has targeted Virtual Server at businesses wishing to improve ROI in application programming and piloting, migration from legacy mission-critical software, and hardware consolidation. Progent's skilled Virtual Server consultants can assist your IT staff to assess and integrate MS Virtual Server.

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    Cisco Cisco Unified Communications Manager (CUCM or Unified CM), formerly branded CallManager, operates as the center of Cisco's collaboration portfolio. CUCM and Unified Communications Manager Express (CME) offer a borderless IP-PBX by integrating closely with unified messaging applications like Unified Communications Manager IM and Presence Service with Jabber support, Cisco Unity Connection for voicemail management, Mobile Connect for Single Number Reach, and Cisco Unified Contact Center Enterprise for building an advanced customer contact center. Progent's Cisco-certified network consultants offer efficient and affordable remote and on-premises expertise to assist organizations of any size to build and maintain Unified CM ecosystems by providing Cisco Unified Communications Manager integration and technical support services that add maximum business value. Progent can help with any facet of Unified CM support and troubleshooting in areas that include integrating Cisco Voice over IP phones and Video phones, reviewing dial plans, setting up SIP connections and PSTN support, deploying Cisco ISR routers with CUBE VoIP networking support, designing Cisco UCS server clustering solutions for high availability, capacity planning, and integration with Exchange Server and Skype for Business.

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    For small companies considering Progent's IT outsourcing, design expertise, or technical support services, phone 800-993-9400 or e-mail information@progent.com.

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    Progent's Symantec experts can help you maintain discontinued Symantec firewall and VPN products such as the Raptor and VelociRaptor line or show you how to upgrade to current firewall/VPN solutions. Progent can also help you design and implement a complete security strategy that can incorporate firewall/VPN devices and software, managed security and network defense services, server and application monitoring software, and formal policies and processes. Progent has the skill to be your one-stop source for continuing network help, maintenance, training, and security expertise.

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    Windows 8.1 is engineered to power computers ranging from smartphones and slates to engineering workstations. An abundance of new and improved features, such as touch screen interface and iconic live tiles user interface, offer a wide range of benefits for organizations who understand how to exploit them. Progent's Windows consultants can assist get your business up the learning curve with Microsoft Windows 8.1 and show you how to derive significant competitive value from the product's many technical enhancements.

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    Progent uses an enterprise-class support reporting system that stores and formats complete documentation for all delivered support activities. Unlike some freelance consultants or local support firms who offer scant documentation or details of services performed, each service provided by Progent is accompanied by full documentation. Every Progent consultant has use of the service documentation sent by every staff member to each client. The practice of detailing and organizing service records allows more efficient service and avoids a slew of common problems such as when a service customer is virtually held captive to a consultant who wonít let go of the keys to the kingdom.

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    Office 365 Exchange Online lets you utilize cloud-resident virtual machines, mailboxes and associated email infrastructure to lower hardware expense and management overhead. You can deploy Exchange Online to run all your mailboxes, or you can integrate a hybrid solution that combines both local and cloud-hosted mailboxes. Progent's Microsoft-certified consultants can provide affordable remote technical support to help your organizations to evaluate the potential advantages of Office 365 Exchange Online, design a network topology that makes sense for your business needs and IT budget, carry out a non-disruptive move from your current Exchange organization to one that includes Office 365 Exchange Online, train your IT team and end users, and deliver ongoing consulting and technical support.

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    Progent's Computer Call Center Outsourcing Services for desktop support are intended especially for small businesses who need fast availability of a Help Desk Call Center with expert phone support and effective escalation options but who have to work within a modest IT budget. Important features of Progent's Help Desk Outsourcing Support Services include: Helpdesk Phone Support, Optional Remote Access Provisioning, System Evaluation, Expert Prioritization, Virtual Help Desk Services, Per Minute Billing, and Help Desk Call Center Applications Selection and Integration.

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  • Questions about Telecommuting Network Consultants Job Openings
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    For answers to frequent questions concerning being employed by Progent, see Jobs at Progent Q&A.

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    If you are producing Linux-based software in an environment that includes MS Windows-based processors, desktops, and office applications, Progent offers full-service information technology outsourcing that frees you to concentrate on your field of high-value expertise while avoiding the constant distraction of maintaining your business network. By using automated server monitoring and by delivering remote and on-site assistance when your company needs it, Progent offers an affordable way for supporting an IT network that provides excellent availability, protection, and efficiency. Progent's UNIX/Linux developer support services include full-service network support outsourcing, virtual server infrastructure, remote and on-site support and troubleshooting, network monitoring services, and Contact Center support.

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    Progent's Apple Mac experts can promote the creative facets of Mac environments by providing help services and education in imaging, sound, and video. Progent's consultants can provide expertise in a variety of Apple Mac programs such as Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and After Effects. Progent can also assist you with specific jobs such as scanning or digitizing audio or video or setting up an audio/video production studio.

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    Progent's Standard Help Desk Services offer a comprehensive solution that manages all aspects of online Level 1 desktop support from service requests through ticketing, remote desktop control, progress tracking, problem resolution, and management reports. Help Desk services are offered at a significant discount off Progent's normal desktop service rates, and Progent can provide the option of rapid on-demand escalation to Level 2 and Level 3 experts to handle complex problems.

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    Progent provide businesses of any size world-class network online or in-person consulting for information systems powered by Windows technology and Microsoft's .NET servers including MS Exchange Server 2013 and Microsoft SQL Server 2012. Progent's Microsoft and Cisco Certified IT consulting experts also can provide security consulting for companies ranging from the small office to the worldwide enterprise.

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    For large organizations, Progent can supplement internal network support groups by offering world-class experience in supporting key Microsoft and Cisco products. Progent's certified experts offer Enterprise Active Directory help, Exchange Server 2010 integration, SharePoint Server experience, and Microsoft SQL Server help. For the national or global businesses with branch offices, Progent can act as a seamless nearby extension of enterprise IT management. Progentís enterprise consulting services include corporate-wide security, remote branch office support, network design, Sarbanes Oxley conformance, project management, and top-level support for multi-site network environments based on Enterprise Windows 2000. Progent can provide field consultants and specialists to help with a site move or office move, or a system designer to assist with setting up or using an Internet Data Center or co-location site.

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  • Microsoft Teams firewall Consultant
    Consulting Services Microsoft Teams disaster recovery

    Progent can assist your organization to plan a migration to Teams from Skype for Business or Lync Server and install, manage, and troubleshoot a cloud-based or hybrid implementation of Microsoft Teams. Progent can assist you to connect Teams with Microsoft 365 apps, Exchange Online, SharePoint Online, and your phone infrastructure.

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