Enlarging your telecommuter workforce may have a major effect on IT infrastructure, security, and company culture. Progent has two decades of experience helping small and mid-size businesses to design, configure, administer, tune, and debug IT networks that incorporate a remote workforce. Progent can assist your Skokie company to select the appropriate technologies and adhere to leading practices in creating and maintaining a safe virtual office ecosystem for telecommuters that facilitates teamwork and delivers maximum business value. Progent can provide services that go from on demand expertise for getting you past challenging IT roadblocks to comprehensive project management or co-management to help you successfully complete business-critical tasks.

Progent can help Skokie, Illinois organizations to with any aspect of creating a high-performing work-from-home environment by delivering infrastructure design and configuration services, IP voice expertise, video conferencing support, collaboration platform customization and training, public cloud connectivity, helpdesk augmentation, cybersecurity, data protection solutions, and centralized management.

Video Conferencing for Teleworkers
A broad selection of video conferencing platforms from leading vendors enable virtual meetings, video conferencing, chat, and screen sharing for both local workers and telecommuters. Many organizations utilize multiple conferencing products to accommodate their various partners and clients. Progent's communications experts can help your organization to maintain your current voice/video conferencing ecosystem and optimize the experience of your at-home workforce.

  • Skype for Business is Microsoft's leading communications product that enables real-time presence, instant messaging, voice and video calling and conferencing as well as the seamless integration of these capabilities within Office desktop and Microsoft 365 applications including PowerPoint, Word, and Excel. Progent can provide the expertise of Microsoft-certified consultants who can assist you to deploy and manage Skype for Business clients to accommodate your at-home employees. For details about Progent's support expertise for Skype for Business, refer to Skype for Business integration services.
  • FaceTime is Apple's multiuser video calling app for compatible iOS and Mac computers and smartphones. FaceTime runs over Wi-Fi or cellular Internet connections. Current editions of FaceTime allow up to 32 simultaneous users for voice/video sessions. For details about Progent's consulting expertise for FaceTime, visit Progent's FaceTime configuration expertise.
  • Webex Meeting Center provides remote conferencing for virtually all desktop or mobile devices. Offered via Cisco's Webex Cloud, Webex capabilities include sharing specific content or computer screens, presentations that embed rich media including Microsoft PowerPoint and Flash videos, network-based recording, plus revision and playback for training. For details about Progent's support services for Webex as well as for other video conferencing solutions from Cisco, see Progent's Webex Meeting Center support services.
  • Teams is Microsoft's follow-up for Skype for Business. Teams acts as a portal for conferencing, contacts, and information with features that include voice/video conferencing, persistent threaded chat, plus file sharing. For details about Progent's support services for Microsoft Teams and for other Office 365 products, refer to Progent's Microsoft Teams consulting services.
  • Other Voice/Video Conferencing Platforms supported by Progent's conferencing experts include Google Meet, Amazon Chime, Zoom, and Slack. Progent can deliver configuration and troubleshooting expertise for these conferencing platforms and assist you to optimize your WAN infrastructure to host them.

Contact Progent for Remote Workforce Expertise
To contact Progent about creating and managing an efficient work-from-home environment for your Skokie, Illinois company, call 1-800-993-9400 or visit Contact Progent.



An index of content::

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    For large organizations, Progent can supplement internal network support groups by providing world-class experience in deploying critical Microsoft and Cisco technologies. Progent's certified experts offer Enterprise Active Directory help, Exchange Server 2010 integration, SharePoint experience, and Microsoft SQL Server help. For the nationwide or global enterprise with branches, Progent can perform as a transparent local extension of corporate IT management. Progentís enterprise consulting services include corporate-wide security, remote branch office support, network design, Sarbox conformance, project management, and world-class support for multi-site network environments based on Enterprise Windows. Progent can offer field consultants and specialists to assist with a site relocation or office move, or a network designer to help with building or using an Internet Data Center or Hosting Facility.

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    Nagios and MRTG are powerful, license-free monitoring utilities that operate on Linux and can be used to monitor UNIX/Linux environments, Windows networks, or mixed-OS environments where the Linux OS and Microsoft Windows run side by side. Nagios lets system managers to monitor system services such as POP3, HTTP, SSH, and NNTP. MRTG allows you to graph the bandwidth in and out of SNMP network devices such as servers, routers, and switches. Progent's system integration engineers can assist you to use both these tools to streamline and troubleshoot your network.

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    Progent provides support services for WatchGuard Firewall security gateways including the WatchGuard Firebox and XTM series of Firewalls and the Firebox SSL VPN Gateway. Progent's WatchGuard professionals can help you choose, configure, and maintain a WatchGuard Firewall appliance that fits your security needs and budget. Progent can help you to manage outdated WatchGuard firewalls or upgrade efficiently to modern WatchGuard firewalls.

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    Windows Hyper-V 2016 incorporates key technologies initially developed for and refined on Azure, one of the world's largest public clouds. This significantly enhances the ability of the Windows Server platform to support private cloud and hybrid cloud/on-premises environments by enhancing security, uptime, expandability, manageability, reliability and recoverability. Progentís Microsoft-certified consultants can help you to assess the advantages of Hyper-V 2016 for your organization, configure test environments to verify the ability of Hyper-V 2016 to run your critical applications, plan a cost-effective network architecture for a cloud-centric or hybrid deployment, develop and carry out a non-disruptive upgrade strategy, educate your IT administration and support personnel, and deliver as-needed consulting and troubleshooting support to ensure that your Hyper-V 2016 solution delivers maximum business value.

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    Progent's certified Office and Office 365 consultants can help companies to integrate Microsoft Office desktop and Microsoft Office 365 apps such as Office Excel, Office Word, PowerPoint, Outlook, Microsoft Access, Project and OneNote into a seamless productivity solution that offers quick return on investment and promotes better business results. Progent can help you to integrate Microsoft Office or Office 365 apps with one another and with additional core Microsoft platforms such as SharePoint, Exchange Server and SQL Server deployed locally or hosted in the cloud. Progent can also assist you to resolve compatibility problems with different releases of Office desktop and can provide customized online instruction to individual users and groups.

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    Progent's Juniper Networks-certified NetScreen consultants can help your company to configure and optimize NetScreen 5200 and 5400 routers, upgrade from previous NetScreen products to the latest Juniper technologies, and troubleshoot infrastructure problems in Juniper-only or mixed-vendor systems.

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    Progent's support experts in Apple OS X and Windows technology can show you how to integrate Mac and Windows computers into cohesive environments with full sharing and collaboration functionality. Allowing productive cooperation among a variety of servers and desktops powered by Apple Mac OS and Microsoft Windows calls for broad knowledge of and background with Apple Macintosh and Windows technology. Progent's experience in Windows and Apple consulting makes it possible to provide world class support to companies that depend on these technologies to keep their strategic advantage. Progent can also help you to interface Apple's iPhones and iPads to operate with smoothly with your Windows environment.

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    Progentís Technical Response Center (TRC) offers low-cost national after-hours remote assistance for computer systems powered by Windows and Cisco products and technologies. Progent's Microsoft and Cisco-Certified service engineers offer 24x7 telephone support and remote direct network access to troubleshoot and repair technical problems rapidly and economically.

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    Microsoft has made a strong effort to enable seamless hybrid networks that integrate Office 365 Exchange Online and local Exchange systems. This permits you to have specific Exchange mailboxes located at your on-premises datacenter and other mailboxes resident on Office 365. Progent's Microsoft-certified Exchange consulting team can help your organization with any phase of designing, integrating and debugging your hybrid Office 365 Exchange Online deployment. Progent's Exchange specialists can deliver occasional expertise to help you resolve challenging technical issues and also can provide extensive project management outsourcing or co-sourcing to make sure your hybrid Office 365/Exchange solution is completed on time and within budget.

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    Microsoft System Center 2016 Data Protection Manager (SCDPM 2016) provides near-continuous backup and easy recovery capabilities for Microsoft-based environment. SCDPM 2016 delivers application-aware protection for key workloads like Microsoft SQL Server, Exchange Server and SharePoint, backs up Windows and Linux VMs, supports virtual machines hosted by Windows Hyper-V as well as VMware, and integrates seamlessly with Microsoft Azure for easy-to-manage cloud backup and recovery. Progent's Microsoft-certified consultants can assist businesses of any size to design, implement, manage, and troubleshoot an enterprise-wide backup/recovery solution powered by SCDPM 2016. Progent can assist you to migrate from an older release of Data Protection Manager or from an outdated system, and Progent can tune your SCDPM 2016 ecosystem for on premises, hosted, cloud-based or hybrid deployments. Progent offers remote or onsite support and can provide occasional guidance to resolve technical bottlenecks or deliver end-to-end project management services to make sure you finish your Data Protection Manager 2016 deployment on time and on budget.

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    Progentís Cisco-Premier technology consultants provide experienced PIX Firewall support services encompassing architecture, implementation and support of Cisco firewall and Cisco security products. The Cisco PIX 500 Security Appliance Series of Cisco firewalls offers robust user and software policy enforcement, mutlivector threat protection, and safe connectivity services. Extending from compact, plug-and-play desktop appliances for small businesses and home offices to modular gigabit appliances, Cisco PIX firewalls provide a healthy combination of security, performance and availability for information environments of all sizes. PIX firewalls are based on a proven, specially designed operating system, PIX OS, minimizing possible OS-specific security vulnerabilities. The Cisco PIX Firewall has been awarded ICSA Firewall and IPsec certification plus Common Criteria EAL4 evaluation status. PIX firewalls provide multiple integrated security and connectivity services, including advanced application-aware firewall services, Voice over IP and digital media security, site-to-site and remote-access IPsec VPN networking, intelligent access services, and extensive administrative tools. Progentís Cisco experts can show you how to select and integrate any Cisco PIX 500 Series firewalls such as the Cisco PIX 501 Firewall, the Cisco PIX 506 Firewall, the Cisco PIX 506E, PIX 515 Firewalls, the PIX 515E Firewall, the Cisco PIX 520 Firewall, Cisco PIX 525 Firewalls and the Cisco PIX 535.

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    Progent's Juniper-certified network engineers can assist your organization to design and carry out the installation of Juniper J Series firewall/VPN routers, configure security policies and fault-tolerant redundancy, and provide ongoing technical consulting and troubleshooting services.

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    Progent offers the support of BlackBerry-certified experts who can assist small companies to design, manage, and repair BlackBerry solutions economically and successfully, doing away with the need for an in-house BlackBerry specialist and reducing the cost and distraction of maintaining a mobile workgroup. Progent's BlackBerry specialists offer extensive experience cooperating with Progent's Microsoft-certified consultants, Cisco CCIE-certified network engineers, and CISA and CISM-certified security engineers. This wide range of expertise, in conjunction with Progent's proven remote service delivery model, provides small businesses a cost-effective option for integrating BlackBerry devices and software productively into their IT system.

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  • CUBE Support Outsourcing
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    Cisco Unified Communications Manager (CUCM), previously known as CallManager, operates as the foundation of Cisco's collaboration portfolio. Cisco Unified Communications Manager and Unified CM Express offer a borderless IP-PBX by integrating tightly with unified messaging apps that include Cisco Unified Communications Manager IM and Presence Service, Cisco Unity Connection for voicemail management, Cisco Unified Mobility for Single Number Reach, and Cisco Contact Center Express (Unified CCX or CCX) for creating a highly automated customer contact center. Progent's CCIE-certified network consultants offer efficient and affordable remote and on-premises support to help organizations of any size to create and maintain CUCM deployments by providing Cisco Unified Communications Manager configuration and technical support consulting services that add maximum business value. Progent can help with any aspect of CUCM setup and debugging in areas such as integrating Cisco Voice over IP phones and desktop Video phones, reviewing dial plans, configuring SIP connections and PSTN calling, deploying ISR G2 routers with CUBE VoIP networking support, creating Cisco UCS server failover solutions for high availability, performance tuning, and integration with Exchange Server.

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    Progent uses a sophisticated support reporting system that records and formats detailed documentation for all delivered support activities. Unlike some independent consultants or local service organizations who offer minimal documentation or details of tasks done, every service delivered by Progent is accompanied by full documentation. Every Progent consultant has use of the support reports sent by each consultant to every client. The discipline of detailing and archiving service activity results in more efficient service and eliminates a slew of typical misfortunes such as when a service client is virtually held captive to a consultant who wonít release the keys to the kingdom.

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