Fast and Affordable Online Technical Support for Skokie Computer Networks
For organizations in Skokie or anywhere in the state of Illinois, Progent offers online support for networks based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Premier professionals have provided remote support to companies in every state in the United States. (Refer to testimonials from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE network specialists to solve challenging networking issues, as well as the services of CISSP-qualified cybersecurity consultants to help with advanced security design and diagnostic issues.
Progent's remote technical support engineers provide excellent leverage because they have the practical experience and are equipped with the sophisticated technology required to solve most network problems quickly. This lowers immediate expenses since service calls accumulate fewer billable minutes. Remote support also avoids the cost of sending a consultant to your site. Your company benefits additionally with indirect costs by reducing or avoiding network downtime and related costs due to business disruption, upset clients, idle employees, and distracted executives. Progent's advanced remote consulting experience is particularly important for businesses that depend on public clouds for critical infrastructure or applications such as Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises tech support may not be useful.
Progent's billing policy for remote support is designed to leverage your network support dollar. Progent bills by the minute for phone consulting, so you are invoiced just for the support that you actually get. In contrast to typical online service companies, Progent asks for no startup charge or minimum payments. Progent's one-minute billing unit and clean policy for billing save you from situations where speedy. minor fixes manage to turn into big bills. Progent's skill at dealing with technical issues efficiently means you saves cash.
Progent's Online Consulting and Technical Support Services
Over the years, Progent has refined a set of optimized tools and field-tested processes which allow the maximum level of effectiveness for online help and repair for IT systems of any size. Progent offers secure Virtual Private Network support for VPN gateways from a variety of leading vendors including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity allows the experts of Progent's Technical Response Center to communicate with your company's computer system without breaching system security.
Progent's powerful technical support database system maintains extensive histories describing the service that Progent's customers have received. Progent's staff service personnel have the benefit of the records of assistance provided to every Progent customer by every consultant. This archive of issues and solutions is structured as a quickly accessible proprietary database that allows Progent's remote support professionals to share their experiences with the whole team to ensure that the efficiency of Progent's technical support grows over time. Progent's advanced certifications and close associations with major technology companies including Cisco and Microsoft open up additional massive technical support databases and allow quick access to vendors' internal engineering staff with the result that Progent's remote consulting experts are able to come up with the best solutions promptly.
Remote technical services available from Progent to companies in Skokie and throughout the state of Illinois include:
Certified Windows Expertise
Progent's Microsoft-certified online support professionals can deliver network repair and consulting support for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your organization the assistance of support engineers who can help you with a broad range of technology support services including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
MS Exchange 2016 Server planning and deployment, Exchange Server 2013 consulting,
Microsoft Exchange 2010 monitoring and support,
SharePoint Server 2013 development,
Skype for Business migration support, Lync Server integration, and Office Communications Server upgrade,
Forefront Threat Management Gateway 2010 administration and ISA Server maintenance, Microsoft SQL Server 2017 consulting,
SQL Server 2016 migration and development and SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Office Access Application Development,
SBS Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a wide range of affordable PC desktop support services to help your company to deploy, integrate, troubleshoot, and administer desktop PCs and notebooks powered by Windows. Progent's desktop consulting services cover areas such as providing Microsoft Windows 10 migration assistance as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and deployment, Microsoft System Center 2016 Configuration Manager cloud integration, and Microsoft Intune consulting to streamline the administration of your PCs along with your cloud-connected mobile devices.
Contact a Cisco CCIE for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the highest accreditation for network infrastructure professionals, and validates a person's network technology knowledge at the expert level. Cisco CCIEs know how to deal with even the most stubborn issues associated with network design, deployment, administration, compliance, and problem solving. Cisco qualified CCIEs can cooperate with the highest priority with Cisco's in-house product support engineers in analyzing problems with IOS Software network management tools and coming up with alternate approaches or locating software updates. Cisco CCIEs represent an excellent cost-effectiveness since their deep expertise allows them to find solutions for problems rapidly. In common cases, less experienced service providers can wrestle for hours or even days with the same tasks that a Cisco CCIE can dispose of in minutes. Progent's Cisco CCIE certified engineers can connect to your computer system via the latest remote troubleshooting technology in order to perform quick, secure, and affordable diagnosis and remediation.
Chicago Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Chicago Metro Area.
Progent locations in the Chicago Metro Area
Progent's Cisco-qualified CCIEs can provide assistance with the complete line of Cisco's popular family of infrastructure appliances by offering consulting services such as:
CISSP, ISSAP, and CISM Premier System Security Consultants
Progent's qualified CISSP and CISSP-ISSAP cybersecurity consultants can provide a range of security services to strengthen the defenses of your Windows, macOS and OS X, Linux, or UNIX environment against internal or external threats or assist your company to recuperate rapidly after a damaging breach. Security services offered by Progent cover thorough network security and compliance assessment using tools such as GFI LANguard NSS, AMAP Application Scanner, and software from Solar Winds tools and Nikto; rapid cleanup after malicious attacks; configuring firewalls; designing safe techniques for remote and mobile connectivity; securing your messaging infrastructure against viruses, spam and DHA attacks; and offering round-the-clock network monitoring.
Cloud Integration Solutions
Progent can provide advanced online support to help organizations of any size integrate their IT infrastructure with leading public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can help you to design and manage hybrid environments that support Windows and Linux operating systems and applications in both cloud-only solutions or in hybrid architectures that utilize local resources as well as public clouds. To assist you to integrate cloud services with networks, Progent offers a range of cloud integration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange,
Microsoft Azure hybrid cloud planning and deployment services, Amazon Web Services (AWS) hybrid cloud migration, and Amazon Web Marketing Service development and troubleshooting. Progent has more than 15 years of background providing high-level consulting services online, and Progent can make sure you complete your cloud migration initiatives quickly and affordably.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to specify, automate and test a repeatable runbook for restoring applications and services quickly following an outage. SRM provides centrally managed and automated disaster recovery, application mobility, plus non-disruptive site relocation, failback and site re-protect. Site Recovery Manager also supports transparent testing for disaster recovery, updates and fixes and can generate reports to confirm complete service restoration, validate SLAs and prove DR compliance. Progent can provide the skills of a VCDX certified VMware SRM consultant to assist you to plan, deploy, test and maintain a disaster recovery solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere consultants have extensive experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite tools for managing private and public cloud and hybrid cloud environments that deliver maximum uptime, security, and application mobility. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network designer to help your organization to build a completely virtualized Software Defined Data Center that can be provisioned or re-purposed in minutes and managed with a high level of automation independent of the physical components making up the basic network infrastructure.
UNIX/Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux consultants and Apple macOS and OS X specialists offer phone-based support services to address a wide array of computer technologies such as system infrastructure, messaging solutions, system and operational security, plus UNIX and Windows integration. For server hardware consolidation and simplified management in environments that incorporate Linux with Windows, Progent can provide VMware vSphere consulting and Citrix XenServer support. Progent can also assist with migration from legacy applications to Windows or Linux environments. Progent's group-oriented approach to resolving network issues promotes fast escalation, when required, to engineers with appropriate experience to tackle complex scenarios. This expedites solutions of urgent problems, minimizes lost productivity, and lowers support expense.
Progent's UNIX/Linux consultants can offer emergency online help diagnosing problems within UNIX/Linux networks based on leading variants of UNIX such as:
Mac OS X
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent provides a selection of affordable, fixed-price managed services intended to allow small and medium-size organizations to benefit from the same best-of-breed technology deployed by many of the world's leading enterprises. The ProSight portfolio of IT management outsourcing services covers all critical aspects of information technology such as email content filtering, behavioral-based threat defense, automated backup and disaster recovery, infrastructure management, VM cloud hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes next generation behavior machine learning technology to defend endpoint devices as well as servers and VMs against modern malware assaults like ransomware and email phishing, which easily evade traditional signature-based anti-virus products. ProSight Active Security Monitoring safeguards local and cloud resources and provides a single platform to automate the complete malware attack lifecycle including blocking, detection, mitigation, remediation, and post-attack forensics. Top features include single-click rollback using Windows VSS and real-time system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) services offer affordable multi-layer security for physical and virtual servers, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP delivers firewall protection, penetration alerts, device management, and web filtering via cutting-edge technologies incorporated within one agent accessible from a unified console. Progent's data protection and virtualization experts can help you to design and implement a ProSight ESP environment that addresses your organization's unique requirements and that allows you demonstrate compliance with legal and industry information protection regulations. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that call for urgent action. Progent's consultants can also help your company to set up and test a backup and restore system like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and mid-sized organizations an affordable end-to-end service for reliable backup/disaster recovery (BDR). Available at a low monthly price, ProSight DPS automates and monitors your backup processes and allows fast recovery of vital files, apps and virtual machines that have become lost or corrupted due to component failures, software glitches, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery specialists can provide advanced expertise to configure ProSight DPS to to comply with regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to recover your critical information. Read more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of top information security companies to deliver centralized management and world-class security for all your inbound and outbound email. The powerful architecture of Email Guard managed service combines a Cloud Protection Layer with a local security gateway device to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based malware. Email Guard's Cloud Protection Layer acts as a first line of defense and blocks most unwanted email from making it to your network firewall. This reduces your vulnerability to external attacks and conserves system bandwidth and storage. Email Guard's on-premises security gateway device provides a deeper level of analysis for inbound email. For outbound email, the on-premises gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The local gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that stays inside your security perimeter. For more information, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller businesses to map out, monitor, optimize and debug their connectivity hardware like switches, firewalls, and load balancers as well as servers, printers, endpoints and other networked devices. Using cutting-edge RMM technology, WAN Watch ensures that infrastructure topology diagrams are kept current, captures and displays the configuration of almost all devices on your network, monitors performance, and sends notices when problems are detected. By automating tedious management activities, WAN Watch can cut hours off ordinary tasks such as making network diagrams, expanding your network, locating appliances that require critical software patches, or identifying the cause of performance issues. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) techniques to keep your network operating at peak levels by checking the state of critical assets that power your business network. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your designated IT management personnel and your Progent consultant so all potential issues can be resolved before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a secure Tier III data center on a high-performance virtual host set up and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the apps. Since the system is virtualized, it can be ported immediately to an alternate hosting environment without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and protect information about your IT infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be warned about impending expirations of SSLs or domains. By cleaning up and organizing your IT infrastructure documentation, you can save up to 50% of time wasted looking for critical information about your IT network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents required for managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether youíre making enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you require as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size businesses to obtain an objective evaluation of the health of their network. Powered by some of the top remote monitoring and management platforms in the industry, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits show you how well the deployment of your core network assets conform to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits such as a more manageable Active Directory (AD) environment. Both also come with a year of state-of-the-art remote network monitoring and management. Advantages can include lower-cost management, better compliance with government and industry security regulations, more efficient utilization of IT resources, faster troubleshooting, more reliable backup and recovery, and higher availability. Learn more information about Progent's ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a brief phone discussion with a Progent backup/recovery expert. The fact-finding interview is designed to help evaluate your organization's preparedness to stop or recover rapidly after an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to gather information concerning your current AV defense and backup platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow best practices to create a cost-effective security and backup/recovery environment that aligns with your company's requirements. For additional information, visit The ProSight Ransomware Preparedness Report.
Special Support Services Offered by Progent
Progent can provide the services of seasoned remote consulting professionals for contract information technology programs. Progent's rates for longer-term consulting projects are set based on the level of expertise of the engineers assigned. Progent's background in these special fields of information technology allows customers to execute major projects economically and on schedule. Progent's special remote consulting services include:
How Your Skokie Business Can Contact Progent's Online Technical Support Experts
Help Desk Call Center Services
Progent's Call Center service options for businesses with networks that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include full-service Help Desk outsourcing, virtual Help Desk support services, and Helpdesk operations consulting. Progent's Call Center outsourcing support services are a convenient solution for organizations who lack the resources to assemble and manage an internal Help Desk Call Center but who need fast access to an efficient Call Center with professional telephone assistance plus the expertise to escalate complex tasks to high-level consultants.
Progent's Help Desk Call Center consulting support can assist you in building an efficient new Help Desk Call Center or enhancing your current one, identifying or enhancing Help Desk software products to address the unique needs of your corporation, or adding occasional phone support personnel to supplement your existing Help Desk Call Center group to deal with high-demand situations like software migrations, mass updates, or rolling out new applications.
Progent's Help Desk team of veteran network consultants offers your clients in Skokie or anywhere in the state of Illinois immediate assistance from a reliable technical support group with substantial background providing phone support and online diagnostics for IT systems based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's focus is to give the Help Desk perception as a crucial contributor to business success, and Progent's intent is to solve instead of just annotate network problems.
- Applications Support: Training, Custom Programming, and Integration
Progent's Applications Experts Team provides remote professional engineering expertise and training in special application fields such as Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management. Progent also can deliver consulting, custom programming, and training for Microsoft applications such as CRM, Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To find out additional information concerning Progent's expertise, custom programming, and training offerings, visit Progent's Business Application Experts Team.
- Unified and Automated Administration of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments through advanced integration with Windows Server 2016, Windows 10 clients; seamless integration of mixed-OS environments that incorporate various Linux distributions, Hyper-V and VMware vSphere; and better public and private cloud support such as tighter integration with Microsoft Intune for iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer advanced remote and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and configure a new implementation of Microsoft System Center 2016, extend or tune your current one, migrate efficiently from a previous version of System Center, or troubleshoot your System Center solution.
- Online Hybrid Network Monitoring Services
Progent offers organizations in Skokie, or anywhere in the state of Illinois, online IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure Operations Manager to accommodate your environment so your network maintenance is proactive and automated. By uncovering emerging issues before they evolve into downtime, system monitoring can minimize disruptive and costly information system failures. Progent can also assist with server and infrastructure monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X environments, Microsoft networks, or systems based on a combination of OS platforms.
To get in touch with Progent about urgent online support with Windows, macOS and OS X, or Linux computer systems, go to Progent's Nationwide Remote Help, telephone 1-800-993-9400, or refer to Contact Progent.
For businesses and new businesses in Skokie or throughout the state of Illinois, Progent's online computer support specialists are ready to deliver effective and cost-effective system support the instant your organization requires it. Long experience offering remote tech support has led to Microsoft Partner certification for Progent's consultants and has helped Progent to acquire world-class troubleshooting skills and to fine tune online access tools to fix computer problems quickly while eliminating the expense and lost productivity that comes with on-premises support visits.
Even if your Skokie company has a regular independent support technician or maintains a full time organization that know how to deal with day-to-day network problems, Progentís Microsoft certified engineers can offer a convenient and seamless remote extension of your on-site resources for situations when your usual IT support personnel either don't have the time or the knowledge to deal with unexpected system emergencies or particularly complicated integration projects.
Advantages of Progent's Network Help for Businesses in Skokie
Progent's remote IT consulting services enable your Skokie company to have the benefits of timely, enterprise-class network support without the cost of managing a full-time IT organization. Your network will acquire added business worth by becoming increasingly reliable, efficient, and protected. Advantages to your company include:
- Convenient remote expansion of your on-site support resources
With most companies in Skokie or anywhere in Illinois, local network service resources, whether represented by independent consultants or an in-house maintenance staff, can solve the majority of network issues. However, major troubles sometimes occur when your regular support personnel are too busy or absent, and some trouble may involve technology that is unfamiliar to your local service technicians. In these instances, Progent's online support specialists provide a convenient, fast, and affordable solution to supplement your local resources and to convey valuable knowledge to increase your capability to deal with downstream problems locally.
- Less Dependence on Freelance Consultants
For IT support, smaller companies commonly depend on independent freelance service providers. While freelance service people have less overhead than larger consulting companies and can often charge marginally less, they are sometimes overextended, making it difficult to respond quickly to crisis situations. If a freelance service provider is occupied with another customer, ill, on vacation, or in class, the lack of reserve help may force your company to wait for help during an IT crisis. As your business expands, system downtime and trouble with vital applications are more expensive. The money you thought you were conserving on a freelancer can be eaten up quickly by lost productivity. Progent offers an on-call source of reserve service experts to make sure your IT system remains up and running.
- Build a Solid Foundation for Smooth Growth
Businesses typically begin with an IT architecture implemented on a shoestring budget. Without a scalable framework, slap-dash fixes often get thrown on top of a shaky foundation. When a network grows, reliability and expandability issues can impede the productivity of the business. Such badly built systems need careful analysis, smart strategic planning, and wide technical knowledge to evolve to a network architecture that can provide the stable foundation to handle critical business requirements and simplify future growth.
- Work with Solution Providers Instead of Technology Resellers
Smaller organizations need guidance and technical training to navigate through an ever more complicated maze of technology options capable of accelerating business success and enhancing productivity. These companies hardly need a network consultant who is trying to sell a specific vendor's products. IT consulting and product sales can lead to a scenario where the proposed
solution is built around a profitable product rather than the true needs of a client. Progent eliminates these conflicts by selling just services instead of products. This allows Progent to match IT expertise with the real needs of customers.
How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's head count, range of technical knowledge, refined support tools, and understanding of enterprise networking enable companies to avoid the pitfalls of excessive reliance on smaller consulting organizations, individual freelance service providers, or limited internal IT help.
Progent stands out by providing:
How Does My Business Begin Receiving Remote Technical Support from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco Premier Certified experts average longer than a decade of hands-on professional background, at the forefront of network service, executing a wide variety of technical tasks for an extensive mix of customers. Each Progent support professional shares a proven set of personal best practices which are combined into company-wide leading practices training that Progent instills in its support personnel. This ensures that you get not only world-class IT capability, but also a support engineer with field-tested approaches for using computer knowledge to solve actual network problems rapidly.
- Value Pricing
Progent's pricing model is to bill for online service and on-site help by the minute. As a result, you pay exclusively for delivered support. Progent does not impose a higher rate for off-hours or priority support, and within California or in regions where Progent offers on-premises support, Progent does not charge for travel time except for emergency calls where on-site work is less than 4 hours. In addition, Progent applies no initialization fee and asks no retainer for services provided during regular working hours. Many support firms impose large minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity eliminates large invoices for fast fixes so you won't be tempted to permit simple problems to fester.
- Information Transfer
Progent is committed to knowledge transfer from Progent's consultants to clients. By educating customers to deal with problems that are within their comfort zone, Progent can concentrate on offering hard-to-find services where Progent faces few competitors. Companies who utilize trusted freelance consultants or who maintain internal IT personnel benefit when Progent transfers information about new technology and tested methodologies to make their networks more robust, secure, and productive.
- Automated Server Monitoring with MS Operations Manager
Progent is one of the few consulting companies to offer 24x7 remote monitoring services powered by Microsoft Operations Manager. MS System Center Operations Manager causes your computer support to be proactive instead of reactive. By anticipating potential issues before they result in downtime, system monitoring can keep your IT network from painful and expensive service disruptions.
To initiate Progent's online help services or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT support, visit Immediate Technical Support.