Immediate Online Support for Skokie IT Networks
For businesses in Skokie or anywhere in the state of Illinois, Progent offers remote support for information systems based on any mix of Microsoft, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft Certified consulting experts have delivered online support to companies in every state in the U.S. (Check out testimonials from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE network specialists to solve challenging infrastructure issues, plus the services of CISSP-qualified security consultants to handle advanced security architecture and troubleshooting jobs.
Progent's remote technical support experts provide exceptional leverage because they have the real-world background and have access to the advanced technology necessary to resolve the majority of network issues quickly. Efficient support reduces direct expenses because service calls accumulate minimal billable consulting minutes. Remote support also eliminates the expense of dispatching a consultant to your office. Your organization benefits additionally in incidental costs by reducing or eliminating network downtime and associated costs resulting from business discontinuity, disgruntled clients, idle workers, and distracted executives. Progent's advanced online consulting know-how is particularly valuable for organizations that depend on public clouds for critical infrastructure or software like Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite support may not be an alternative.
Progent's pricing model for remote support is structured to stretch your IT service dollar. Progent charges on a per-minute basis for phone consulting, so you are charged just for the services that you receive. Unlike many remote support firms, Progent requires no startup charge or minimum job duration. Progent's one-minute billing unit and simple model for pricing eliminate situations where speedy. minor repairs somehow turn into large invoices. Progent's skill at dealing with technical issues efficiently means your business saves money.
Progent's Remote Consulting and Troubleshooting Services
Over time, Progent has mastered an arsenal of optimized tools and field-tested methodologies which permit the maximum level of effectiveness for remote consulting and repair for information networks of all sizes. Progent offers secure VPN support for gateways from a variety of leading sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity allows the engineers of Progent's online support team to interface to your computer system without violating network security.
Progent's sophisticated service database system stores extensive histories describing all service that Progent's clients have been provided. Progent's authorized consultants have the benefit of the specifics of services provided to every Progent client by any Progent consultant. This history of trouble tickets and solutions is stored as a readily accessible internal database that allows Progent's remote technical experts to share their experiences company-wide to ensure that the effectiveness of Progent's technical support improves over time. Progent's high-level certifications and working associations with key industry leaders including Cisco and Microsoft make available other extensive technical support knowledge bases and permit fast response from manufacturers' in-house product engineers with the result that Progent's online service experts are able to arrive at the best solutions promptly.
Online services available from Progent to customers in Skokie and throughout the state of Illinois include:
Authorized Microsoft Windows Expertise
Progent's Microsoft-premier online support engineers offer computer problem solving and IT support for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your company the expertise of support engineers who can assist you with a broad range of technology support such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
Microsoft Exchange 2019 Server integration,
Microsoft Exchange 2016 Server migration, Microsoft Exchange Server 2013 integration,
Exchange 2010 maintenance,
SharePoint 2019 design and deployment, SharePoint 2016 migration consulting services, Skype for Business planning and deployment support, Microsoft Lync Server 2013 integration, and Microsoft Office Communications Server upgrade,
Microsoft Forefront TMG administration and ISA Server maintenance, MS SQL Server 2019 migration consulting, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager system monitoring,
Project Server and Project Server Online training,
Microsoft Access Development and Training,
Small Business Server support, and
Windows Essentials cloud integration.
Progent in addition can deliver a broad range of cost-effective PC desktop services to help you business to deploy, integrate, troubleshoot, and administer desktop PCs and laptops based on Microsoft Windows. Progent's PC desktop consulting services cover areas such as providing Microsoft Windows 10 migration support plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune expertise to centralize the administration of your PCs and web-facing tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Troubleshooting
The Cisco CCIE certification is the top recognition for networking engineers, and indicates a person's networking knowledge at the master level. Cisco CCIEs know how to handle even the most stubborn problems surrounding network infrastructure design, deployment, management, compliance, and problem solving. CCIEs work with the highest priority with Cisco's in-house support staff in isolating problems with IOS Software network management tools and developing workarounds or locating program patches. Cisco qualified CCIEs represent an exceptional value because their deep experience permits them to fix problems rapidly. In typical instances, less qualified engineers can wrestle for hours or even days with identical problems that a Cisco-qualified CCIE can fix in a few minutes. Progent's Cisco-qualified CCIE engineers can tie into your computer system using advanced on-line troubleshooting tools to provide fast, safe, and affordable diagnosis and remediation.
Chicago Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Chicago Metro Area.
Progent locations in Chicago Metro Area
Progent's Cisco-qualified CCIEs can provide expertise in the entire range of Cisco's top-selling family of networking appliances. Cisco technology expertise provided by Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower configuration and troubleshooting, Cisco routers planning and management, Cisco Catalyst switch consulting and support services, Cisco Nexus switch consulting services, Meraki switches consulting services, Cisco Unified Communications Manager (CallManager) integration and technical support, Cisco Voice over IP phones and IP video phones support and Cisco wireless IP phones configuration, Cisco Meraki Wi-Fi access point planning and set up, Aironet Access Points deployment expertise, Cisco WiFi controllers support Services, Cisco VPN and Security engineering assistance, and SIP and CUBE integration solutions for SIP trunks and CUBE integration expertise. Progent can also provide online and on-premises wireless site surveys to help you to modernize your Wi-Fi infrastructure.
CISM and CISSP Premier System Security Consultants
Progent's certified CISSP and CISSP-ISSAP security and compliance consultants can provide a variety of system protection solutions that can improve the safety of your Microsoft Windows, macOS and OS X, or Linux network against internal or external threats or help your business to recover rapidly following a damaging breach. Security solutions offered by Progent include: thorough information security and compliance analysis utilizing tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Solar Winds tools and Netcat; quick recovery from malicious assaults; setting up firewalls; building safe techniques for remote and mobile communication; defending your email infrastructure from viruses, spam and DHA attacks; and offering round-the-clock proactive monitoring.
Hybrid Cloud Integration Solutions
Progent offers advanced online consulting services to help organizations of all sizes connect their IT infrastructure with popular public clouds such as Azure and Amazon Web Services (AWS). Progent can assist you to plan and manage hybrid environments that support Windows and Linux operating systems and applications in both cloud-based systems or in hybrid network models that seamlessly combine physical resources along with public clouds. To assist you to integrate public clouds with physical datacenters, Progent can provide a variety of public cloud integration support services that include Office 365 integration solutions with on-premises installations of Exchange,
Microsoft Azure hybrid cloud planning and deployment services, Amazon Web Services (AWS) hybrid cloud solutions, Amazon Web Marketing Service development and troubleshooting, and Google Cloud planning and integration expertise. Progent has over two decades of background providing high-level consulting services online, and Progent can make sure you complete your cloud migration initiatives quickly and affordably.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you orchestrate, automate and verify a consistent process for restoring services rapidly after a breakdown. Site Recovery Manager supports centrally managed and automated recovery, application mobility, and transparent site relocation, failback and re-protect. Site Recovery Manager also supports non-disruptive testing for site recovery, updates and patches and can produce reports to confirm complete service restoration, validate SLAs and demonstrate disaster recovery compliance. Progent offers the support of a VCDX certified VMware SRM consultant to assist your organization to plan, configure, test and manage a DR solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere experts have in-depth understanding of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite tools for administering private and hybrid cloud solutions that provide maximum availability, data security, and application mobility. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network designer to help you to create a fully virtualized Software Defined Data Center (SDDC) that can be set up or migrated in minutes and managed with a high level of automation independent of the hardware making up the underlying IP network.
UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux consultants and macOS and OS X technology specialists can provide online consulting services to address a wide range of information technologies including system infrastructure, email systems, network and operational security, plus UNIX/Linux and Microsoft Windows coexistence. For server economization and simplified management in environments that include Linux with Microsoft Windows, Progent can provide VMware integration and Citrix XenServer expertise. Progent can also help with transitioning from legacy systems to Windows or Linux solutions. Progent's team-based approach to resolving network issues promotes fast escalation, when required, to engineers with task-relevant experience to tackle challenging situations. This accelerates solutions of critical problems, minimizes lost productivity, and cuts service expense.
Important Linux platforms for which Progent offers expert support include:
Progent's ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent offers a family of low-cost, fixed-price managed services designed to enable small and mid-size businesses to utilize the same best-of-breed IT solutions used by some of the industry's top enterprises. The ProSight line of IT management outsourcing services covers all critical areas of information technology including email protection, threat defense based on machine leaning, automated backup and disaster recovery, infrastructure health monitoring, VM cloud hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes next generation behavior analysis tools to defend endpoints as well as physical and virtual servers against new malware attacks like ransomware and file-less exploits, which routinely evade traditional signature-based anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a single platform to address the entire threat lifecycle including protection, identification, containment, remediation, and forensics. Key features include single-click rollback with Windows VSS and automatic network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection managed services offer economical in-depth security for physical and virtual servers, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP provides firewall protection, intrusion alerts, device management, and web filtering via cutting-edge tools packaged within a single agent managed from a single console. Progent's security and virtualization consultants can assist your business to design and implement a ProSight ESP deployment that meets your company's unique needs and that allows you demonstrate compliance with legal and industry information protection regulations. Progent will help you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that require urgent action. Progent can also assist you to install and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and mid-sized organizations a low cost end-to-end solution for reliable backup/disaster recovery. For a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup activities and allows rapid recovery of critical files, applications and virtual machines that have become lost or damaged due to hardware breakdowns, software glitches, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup consultants can provide world-class expertise to configure ProSight DPS to be compliant with regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to recover your business-critical information. Learn more about ProSight Data Protection Services Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of leading data security companies to deliver centralized control and comprehensive protection for your inbound and outbound email. The powerful architecture of Email Guard integrates a Cloud Protection Layer with a local gateway appliance to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The Cloud Protection Layer serves as a first line of defense and keeps the vast majority of threats from making it to your network firewall. This reduces your exposure to inbound attacks and conserves network bandwidth and storage space. Email Guard's onsite security gateway appliance provides a deeper level of analysis for incoming email. For outbound email, the onsite security gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that stays within your corporate firewall. For more information, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to map out, monitor, reconfigure and troubleshoot their connectivity appliances such as routers and switches, firewalls, and wireless controllers plus servers, printers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology diagrams are kept current, copies and displays the configuration of almost all devices on your network, tracks performance, and generates notices when issues are discovered. By automating time-consuming management and troubleshooting activities, WAN Watch can cut hours off ordinary chores such as network mapping, expanding your network, finding appliances that need critical software patches, or resolving performance problems. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to keep your IT system operating at peak levels by tracking the state of vital computers that power your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your designated IT staff and your assigned Progent consultant so that any looming issues can be addressed before they can impact productivity Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual host set up and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the applications. Since the environment is virtualized, it can be ported easily to an alternate hosting environment without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and protect data related to your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be warned about upcoming expirations of SSL certificates ,domains or warranties. By updating and organizing your network documentation, you can eliminate up to 50% of time spent searching for critical information about your network. ProSight IT Asset Management includes a common location for holding and sharing all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether youíre making improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you need as soon as you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size businesses to obtain an unbiased assessment of the overall health of their IT system. Powered by some of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class team of IT experts, ProSight Network Audits show you how closely the deployment of your core infrastructure devices adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI like a cleaner Active Directory (AD) system. Both versions also include a year of cutting-edge remote network monitoring and management (RMM). Benefits can include easier management, improved compliance with government and industry security regulations, more efficient utilization of network assets, faster problem resolution, more dependable backup and restore, and less downtime. Learn more information about Progent's ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a phone discussion with a Progent backup/recovery expert. The interview is designed to help evaluate your company's preparedness either to block or recover rapidly after an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to collect information about your existing antivirus tools and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply best practices to build a cost-effective AV and backup environment that meets your business requirements. For details, visit Progent's ProSight Ransomware Preparedness Report Service.
Additional Consulting Programs Offered by Progent
Progent can provide the skills of world-class remote consulting experts for special IT programs. Progent's charges for ongoing development or consulting tasks are determined based on the level of expertise of the consultants involved. Progent's experience with these special areas of information technology allows customers to execute major initiatives economically and on time. Progent's project-based online consulting solutions include:
How Your Skokie Company Can Contact Progent's Online Technical Support Professionals
Help Desk Call Center Services
Progent's Help Desk Call Center programs for organizations with networks that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk services, shared Help Desk services, and Help Desk consulting.
Progent's Standard Help Desk Services offer small organizations a comprehensive solution that manages all aspects of remote desktop support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and management reports. Progent offers help desk services at a substantial discount off Progent's regular Level 1 desktop support rates, and Progent offers the additional option of fast as-needed escalation to Level 2 and Level 3 experts to resolve challenging problems.
Progent's Help Desk consulting support can assist you in establishing an effective new Help Desk Call Center or revamping your existing organization, evaluating or modifying Help Desk software products to meet the particular demands of your corporation, or adding occasional online staff to reinforce your internal Call Center resources during high-demand scenarios such as software migrations, mass updates, or installing new business software.
Progent's Call Center staff of veteran network professionals offers your workers in Skokie or anywhere in the state of Illinois fast communication with a dependable support resource with years of background providing telephone-based consulting and remote repair service for computer environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's focus is to earn the Help Desk Call Center the reputation as a major enabler of business efficiency, and Progent's intent is to fix instead of merely record technical issues.
- Applications Services: Training, Custom Programming, and Integration
Progent's Applications Experts staff offers online advanced engineering support and training in special business application fields that include ERP, MRP, customizing accounting packages, and Customer Relationship Management. Progent also can provide expertise, customization, and education for popular Microsoft applications such as Microsoft CRM, Microsoft Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To read additional information about Progent's expertise, custom development, and education services, go to Progent's Applications Experts Services.
- Centralized and Streamlined Administration of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments by offering advanced support for Windows Server 2016, Windows 10 clients; cohesive integration of multi-OS networks that include various Linux distributions, Hyper-V and VMware; and better cloud support such as tighter integration with Microsoft Intune for iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants offer world-class remote and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help organizations of any size to plan and install a new implementation of Microsoft System Center 2016, extend or tune an existing one, migrate smoothly from an earlier version of System Center, or debug your System Center environment.
- Online IT Infrastructure Monitoring Services
Progent can deliver organizations in Skokie, or anywhere in the state of Illinois, online IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure SCOM to suit your environment so your IT support is proactive and automated. By detecting potential issues before they expand into downtime, automated monitoring can ward off stressful and expensive service failures. Progent can also deploy server and infrastructure monitoring tools such as Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or macOS and OS X networks, Microsoft Windows environments, or networks based on a combination of platforms.
To contact Progent about emergency phone-based support with Microsoft Windows, macOS and OS X, or Linux/UNIX environments, visit Progent's Nationwide Remote Support, phone 1-800-993-9400, or visit Contact Progent.
For businesses and startups in Skokie or throughout the state of Illinois, Progent's online computer support engineers can provide expert and affordable system help whenever your business needs it. More than 15 years of providing remote repair services has led to Microsoft Partner status for Progent's consulting experts and has allowed Progent to develop world-class troubleshooting skills and to refine remote access tools to solve computer problems rapidly while eliminating the expense and lost time that comes with in-person support visits.
Even if your Skokie company has a regular freelance consultant or employs a full time organization that can handle typical computer issues, Progentís Microsoft and Cisco certified consultants are available to provide an easy and transparent remote extension of your local resources for situations when your regular service personnel either don't have the bandwidth or the expertise to solve unexpected system crises or particularly challenging integration projects.
Details of Progent's Remote Network Support for Skokie
Progent's online help, Internet-based repair, system security consulting, and network management services offer companies in Skokie or throughout the state of Illinois the greatest leverage for your IT investment. Whether you need one-time phone support and remote troubleshooting or full-time Help Desk call center services and network administration, Progent's experts can deliver your business enterprise-level network support while allowing you to eliminate the cost and hassle of running a large in-house IT staff. Key features of Progent's online help program include:
- Fast Telephone Contact with Microsoft Certified Professionals
Progent's staff of Microsoft-certified technicians can deliver fast and economical expertise to offices in Skokie and is also ideal for networks in more remote regions of Illinois that lack consultants with in-depth expertise supporting Microsoft's current family of server technologies. All Progent engineers have at least 10 years of experience supporting Microsoft solutions. As a Microsoft Partner support firm, Progent has the advantage of a wide array of Microsoft support utilities, technical information, and on-going training.
- Per Minute Billing to Minimize Expenses
Progent offers remote help on a by-the-minute billing plan, so you pay only for the services you receive. Progent requires no minimum charge for online help and requires no monthly retainer for services provided during normal working hours. This protects you from facing big invoices for routine repairs.
- Access to Cisco Network Design Professionals
Progent's registered experts for Cisco offers the services of authorized professionals with skill in planning, implementing, and supporting networking environments based on Cisco products. Progent can offer a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to help you create fast, high-availability, and protected connectivity for local and remote networking.
- Application Specialists Consulting
Progent's core support offerings consist of technology integration, MS Exchange Server expertise, network security planning, and Help Desk Co-management services. Progent's Application Experts group offers world-class consulting support in specific business applications. Help available from the Application Experts Team includes:
Dynamics GP Support and Programming
Microsoft Office Project and Project Online Training
Office 365 solutions consulting
Office Excel and Office 365 Excel Technical Support and VBA Programming
Office Word and Microsoft Office 365 Word Support
BI Reporting Consulting and Training
Power BI Integration and Training
UNIX, Linux and Sun Solaris Integration
Microsoft SQL Server 2019 integration, MS SQL Server 2017 planning and migration, SQL Server 2016 Software Development, and SQL Server 2014 Software Programming and Debugging
Oracle Management and Software Development
MySQL Project Management and Application Programming
Apple Mac Consulting
Amazon Marketplace Web Service Programming and Debugging
By offering a full service one-stop source for IT generalists and application experts, Progent is able to tailor fast, inexpensive, and comprehensive IT solutions that match the unique requirements of your business.
- State of the Art Remote Access Software
Secure online connectivity allows Progent's service experts to see precisely what your customers see. This makes it easier to produce quick fixes to problems that could otherwise demand an expensive personal visit. State-of-the-art remote access software and expert technicians combine to enable Progent to repair most IT problems quickly and economically. Progent is a pioneer in offsite support and automated system analysis.
- Support for Popular VPN Gateways
Progent can provide safe Virtual Private Network access for gateways from major VPN providers including Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN online connectivity allows the engineers at Progent's Technical Response Center to access your network remotely without weakening system security.
- Round-the-Clock Support for Maximum Network Availability
For businesses with vital applications, Progent can provide optional 24x7 online technical services. Combined with automated 24x7 network monitoring based on MS System Center Operations Manager, this service can help ensure maximum system availability.
- Help Desk Call Center
Progent's Help Desk outsourcing services are designed specifically for budget-conscious offices whose clients require instant access to a Help Desk Call Center with expert telephone support and full escalation capability.
What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner consulting firm and Progent's staff size, range of technical knowledge, refined support software, and familiarity with enterprise networking allow offices to avoid the limitations of excessive dependence on smaller service firms, independent freelance consultants, or over-stretched in-house resources.
Progent adds value by offering:
How Does Our Company Begin Getting Online Technical Support from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco Certified experts average longer than a decade of hands-on industry experience, at the forefront of network service, executing a wide range of IT projects for a large mix of customers. Every Progent support professional shares a proven set of personal best practices which are incorporated into company-wide best practices training that Progent instills in its support staff. This guarantees that you get not just expert IT capability, but also a consultant with field-tested methods for using computer knowledge to repair actual network problems efficiently.
- Value Pricing
Progent's pricing model is to bill for online support and in-person help by the minute. As a result, you are invoiced exclusively for delivered services. Progent does not demand a more expensive rate for after-hours or urgent support, and within California or in regions where Progent provides on-premises service, Progent does not charge for travel time except for emergency calls where on-site work is less than 4 hours. Also, Progent imposes no startup charge and asks no monthly commitment for support services delivered during normal working hours. Many service firms impose large minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity eliminates big bills for fast solutions so you won't be tempted to allow simple problems to fester.
- Full Records of IT Services
Progent has created a sophisticated service reporting system that stores and organizes complete documentation for all delivered support activities. Unlike many freelance consultants or local service firms who offer minimal documentation or specifics of tasks performed, every service provided by Progent is tracked by comprehensive documentation. Each Progent consultant has use of the support documentation sent by every staff member to every customer. The discipline of documenting and archiving service records allows more effective service and eliminates a slew of typical problems such as when a service client is virtually held captive to a consultant who wonít release the keys to the kingdom.
- Automated Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the only consulting companies to provide round-the-clock network monitoring services based on Microsoft Operations Manager. MS Operations Manager causes your network support to be anticipatory instead of reactive. By anticipating potential problems before they cause downtime, network monitoring can keep your information network from painful and expensive availability losses.
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT help, visit Immediate Online Support.