Immediate Online Help for Skokie Computer Systems
Fast Online Support for Skokie NetworksFor companies in Skokie or anywhere in the state of Illinois, Progent offers remote support for information systems based on any combination of Microsoft, Cisco, macOS and OS , or Linux technology. Progent's Microsoft Certified engineers have delivered online support to companies in all 50 states in the United States. (Refer to testimonials from Progent's clients.) Progent also offers the expertise of Cisco CCIE-certified network specialists to help with complex infrastructure problems, plus the assistance of CISSP-qualified security consultants to handle high-level security architecture and troubleshooting jobs.

Progent's online support experts offer exceptional value due to the fact that they have the practical experience and are equipped with the advanced tools needed to resolve the majority of information system problems quickly. This lowers immediate costs since service calls accumulate minimal billable consulting minutes. Online help also avoids the cost of dispatching a consultant to your office. Your organization saves even more with indirect costs by minimizing or avoiding network downtime and associated losses resulting from business discontinuity, disgruntled clients, idle workers, and distracted management. Progent's advanced remote technical support know-how is especially valuable for organizations that depend on public clouds for vital infrastructure or software like Azure, Amazon AWA, or Exchange Online, where onsite tech support may not be an option.

Progent's billing model for online support is structured to leverage your network support investment. Progent bills on a per-minute basis for telephone-based consulting, so you are charged just for the services that you actually get. In contrast to many online support companies, Progent requires no startup surcharge or minimum fees. Progent's one-minute billing unit and clean model for pricing do away with scenarios where speedy. minor fixes manage to turn into substantial tabs. Progent's skill at solving problems quickly means your business spends less cash.

Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has fine tuned a collection of optimized technologies and field-proven methodologies that allow the highest degree of efficiency for remote engineering help and troubleshooting for IT systems of any size. Progent provides secure VPN support for gateways from multiple leading sources such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology allows the experts of Progent's online support team to connect to your company's network remotely without compromising network security.

Progent's sophisticated technical support database system maintains detailed histories describing all support that Progent's customers have received. Progent's staff consultants have the benefit of the specifics of support delivered to every Progent customer by any engineer. This history of trouble tickets and fixes is stored as a conveniently retrievable internal knowledge base that permits Progent's remote support professionals to communicate their knowledge with the whole team to make sure that the effectiveness of Progent's support improves daily. Progent's high-level certifications and working associations with major vendors including Cisco and Microsoft make available additional extensive support databases and permit priority response from vendors' internal support staff with the result that Progent's online consulting experts are able to determine the most efficient solutions in the least time.

Online technical services provided by Progent to companies in Skokie and throughout the state of Illinois include:

ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent offers a family of affordable, fixed-price services designed to enable small and medium-size organizations to utilize the same best-of-breed IT solutions used by some of the world's leading corporations. The ProSight line of network management outsourcing services covers all critical facets of information technology such as email content filtering, behavioral-based threat defense, automated backup/recovery, infrastructure management, virtual server hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes cutting edge behavior machine learning tools to defend endpoint devices as well as servers and VMs against new malware assaults such as ransomware and email phishing, which easily escape traditional signature-based anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a unified platform to manage the entire threat lifecycle including blocking, identification, containment, cleanup, and post-attack forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection managed services deliver economical multi-layer protection for physical servers and VMs, workstations, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and responding to cyber threats from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alarms, device control, and web filtering through cutting-edge technologies packaged within one agent accessible from a unified control. Progent's security and virtualization consultants can help your business to design and implement a ProSight ESP environment that meets your organization's unique needs and that helps you prove compliance with legal and industry information security regulations. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that call for urgent action. Progent's consultants can also help you to set up and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and medium-sized organizations an affordable and fully managed solution for secure backup/disaster recovery. Available at a low monthly cost, ProSight DPS automates and monitors your backup processes and allows rapid restoration of vital files, applications and virtual machines that have become unavailable or damaged as a result of hardware breakdowns, software bugs, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup consultants can deliver world-class support to set up ProSight DPS to be compliant with government and industry regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your business-critical information. Learn more about ProSight DPS Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of leading data security vendors to deliver web-based management and world-class protection for your email traffic. The hybrid structure of Email Guard managed service integrates cloud-based filtering with a local security gateway appliance to offer advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. The cloud filter acts as a first line of defense and keeps the vast majority of threats from reaching your network firewall. This reduces your vulnerability to inbound threats and saves network bandwidth and storage. Email Guard's onsite gateway device provides a deeper layer of inspection for inbound email. For outbound email, the local security gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to monitor and protect internal email that originates and ends inside your security perimeter. For more information, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller organizations to diagram, monitor, optimize and troubleshoot their connectivity appliances such as routers, firewalls, and wireless controllers plus servers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology diagrams are kept updated, captures and manages the configuration of virtually all devices on your network, tracks performance, and generates alerts when problems are detected. By automating tedious network management processes, ProSight WAN Watch can knock hours off ordinary chores such as making network diagrams, reconfiguring your network, locating appliances that need important software patches, or resolving performance problems. Find out more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management technology to keep your network running at peak levels by tracking the health of vital computers that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your specified IT staff and your Progent engineering consultant so that any looming issues can be addressed before they can disrupt your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual host configured and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the OS software, and the apps. Because the system is virtualized, it can be moved easily to an alternate hardware solution without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, find and protect information related to your network infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be warned automatically about impending expirations of SSL certificates or domains. By cleaning up and organizing your IT documentation, you can save up to 50% of time spent looking for critical information about your IT network. ProSight IT Asset Management features a common location for storing and collaborating on all documents related to managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT information. Whether youíre making improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you need when you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and mid-size businesses to obtain an unbiased assessment of the health of their network. Based on some of the top remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits show you how closely the deployment of your essential network assets adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits such as a cleaner Active Directory (AD) environment. Both also include a year of advanced remote network monitoring and management (RMM). Advantages can include simpler network management, better compliance with data security requirements, more efficient utilization of network assets, quicker troubleshooting, more reliable backup and recovery, and increased uptime. See more information about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service centered on a phone interview with a Progent information assurance consultant. The interview is designed to evaluate your company's preparedness to stop or recover rapidly following an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to gather information concerning your existing AV defense and backup system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply best practices to create an efficient security and backup system that meets your business needs. For more information, visit Progent's ProSight Ransomware Preparedness Report Service.

Special Consulting Programs Available from Progent
Progent can provide the services of world-class online consulting experts for contract information technology projects. Billing charges for longer-term consulting projects are determined according to the qualifications of the engineers involved. Progent's background in these special areas of information technology enables customers to execute major initiatives economically and on schedule. Progent's project-based remote consulting solutions include:

  • Call Center Services
    Progent's Help Desk Call Center service options for businesses with environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include full-service Help Desk services, shared Help Desk support services, and Help Desk operations consulting. Progent's Standard Help Desk Services provide smaller organizations an end-to-end service desk solution that handles all aspects of online desktop support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and management reports. Progent provides service desk support at a substantial discount from Progent's regular Level 1 desktop service rates, and Progent offers the additional option of rapid as-needed escalation to subject matter experts to handle challenging issues.

    Progentís shared Help Desk services make it possible for your IT organization to split the load for Help Desk services transparently between your in-house IT staff and Progent's large roster of seasoned technical support technicians and matter experts (SMEs). Progentís shared Help Desk service is a collaborative service desk solution based on the leading PSA platform for managing service requests, ticketing, ownership, progress tracking, and reporting.

    Progent's Help Desk team of seasoned network professionals gives your clients in Skokie or anywhere in the state of Illinois immediate contact with an effective network service resource with extensive experience providing telephone-based consulting and online troubleshooting for computer environments that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's mission is to give the Help Desk recognition as a significant contributor to business efficiency, and Progent's intent is to resolve and not just report network issues.

  • Applications Services: Education, Development, and Problem Solving
    Progent's Applications Experts Group can supply phone-based advanced consulting support and education in special application fields including ERP, MRP, custom financial systems, and Customer Relationship Management. Progent also can deliver expertise, custom development, and education for familiar Microsoft applications including CRM, Project, Office 365 Word, and Office 365 Excel. To find out more about Progent's consulting, custom development, and education offerings, refer to Progent's Business Application Experts Team.

  • Centralized and Streamlined Management of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering comprehensive support for Windows Server 2016, Windows 10; seamless management of heterogeneous environments that include Linux, Hyper-V and VMware; and expanded cloud support including tighter integration with Microsoft Intune for iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide advanced online and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist you to plan and configure a new deployment of Microsoft System Center 2016, expand or optimize your current one, migrate smoothly from a prior version of System Center, or debug your System Center solution.

  • Online IT Infrastructure Monitoring Support
    Progent offers organizations in Skokie, or anywhere in the state of Illinois, online IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM) consulting and System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune SCOM for your business so your IT maintenance is proactive and automated. By detecting looming problems before they grow into network outages, remote monitoring can avoid inconvenient and expensive network failures. Progent can also deploy system monitoring utilities like Nagios and MRTG to analyze UNIX, Linux, Solaris, or Apple macOS and OS X networks, Windows systems, or systems that support multiple operating systems.
How Your Skokie Company Can Contact Progent's Online Service Professionals
To contact Progent about urgent online help with Microsoft, Apple macOS and OS X, or Linux/UNIX computer systems, go to Progent's Emergency Remote Help, telephone 1-800-993-9400, or refer to Contact Progent. For businesses and startups in Skokie or anywhere in the state of Illinois, Progent's phone-based network support specialists are ready to provide professional and cost-effective system support whenever your business requires it. More than 15 years of delivering remote tech support has led to Microsoft Partner status for Progent's team of engineers and has allowed Progent to acquire high-end troubleshooting skills and to refine remote connectivity tools to repair IT problems quickly while avoiding the expense and lost productivity associated with in-person service calls.

Even if your Skokie business deals with a local independent support technician or maintains a full time organization that can deal with ordinary network issues, Progentís Microsoft certified engineers can provide an easy and seamless remote expansion of your on-site resources in cases when your regular IT support personnel either lack the bandwidth or the expertise to solve sudden network emergencies or especially tough integration projects.

Advantages of Progent's IT Support for Companies in Skokie
Progent's online technical help services allow your Skokie business to experience the benefits of on-call, expert network support without the cost of maintaining a full-time IT staff. Your network will acquire added business worth by becoming increasingly available, efficient, and protected. Benefits to your company include:

  • Seamless virtual extension of your on-site IT resources
    For most organizations in Skokie and throughout Illinois, local network service providers, whether consisting of freelance consultants or an in-house maintenance staff, can handle typical network problems. However, major troubles might spring up when local support personnel are too busy or unavailable, and some trouble may be associated with IT products that is beyond the scope of your local service people. In these instances, Progent's online support specialists offer an easy, fast, and affordable solution to augment your regular resources and to transfer useful information to improve your capability to handle future problems locally.

  • Less Dependence on Freelance Consultants
    For IT support, smaller businesses commonly depend on individual freelance service providers. Although freelance service people have less overhead than larger support organizations and can afford to charge lower rates, they are occasionally stretched too thin, making it impossible to respond quickly to urgent situations. If a freelance consultant is busy with another customer, ill, on a trip, or in class, the lack of fallback help may require your company to go without assistance during an emergency. As your business grows, network unavailability and trouble with vital applications are more expensive. The money you thought you were conserving on a freelancer can be eaten up quickly by reduced productivity. Progent provides an on-call source of backup service experts to insure your IT system remains up and running.

  • Create a Scalable Foundation for Smooth Expansion
    Organizations often begin with an IT system implemented on a modest budget. Lacking a strong framework, slap-dash repairs often get thrown onto a shaky foundation. When a network grows, reliability and expandability problems can impede the productivity of the organization. Such poorly built environments require careful assessment, intelligent strategic planning, and wide technical expertise to evolve to a system architecture that can provide the solid foundation to handle critical business demands and ease downstream growth.

  • Work with Problem Solvers Instead of Technology Sellers
    Smaller offices need guidance and technical education to negotiate an increasingly complex array of product options available for accelerating business success and enhancing productivity. Businesses hardly need a network engineer who is motivated to earn a commission on a certain vendor's technology. Network consulting and product selling can result in a situation where the proposed solution is built around a predetermined product rather than the genuine requirements of a client. Progent eliminates these dilemmas by selling only services rather than products. This enables Progent to match IT expertise with the real interests of clients.

What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner consulting firm and Progent's number of employees, depth of technical background, fine tuned remote support tools, and understanding of corporate IT enable offices to escape the pitfalls associated with exclusive dependence on smaller service organizations, individual freelance consultants, or limited in-house IT help.

Progent adds value by providing:

How Does Our Company Begin Receiving Online Computer Help from Progent?
To initiate Progent's online help offerings or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT support, visit Immediate Online Support.