Fast and Affordable Online Help for Skokie Illinois Information Networks
Immediate Remote Technical Support for Skokie NetworksFor businesses in Skokie Illinois, Progent offers remote help for networks based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier consulting experts have delivered online troubleshooting to businesses in all 50 states in the United States. (See recommendations from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE-qualified network specialists to help with complex infrastructure issues, plus the assistance of CISSP-accredited security experts to handle high-level security architecture and diagnostic jobs.

Progent's remote support engineers offer excellent leverage because they possess the real-world background and are equipped with the sophisticated tools needed to solve most network problems rapidly. This lowers immediate costs because solutions require fewer billable minutes. Remote help also eliminates the expense of sending an engineer to your site. Your organization saves even more in indirect expenses by minimizing or eliminating network downtime and related losses stemming from business discontinuity, disgruntled customers and vendors, idle employees, and de-focused executives. Progent's advanced remote technical support experience is especially important for organizations that depend on public clouds for vital network infrastructure or software such as Azure, Exchange Online, Amazon AWA, Google Cloud, or where on-premises IT support may not be an alternative.

Progent's pricing model for online help is structured to leverage your network support investment. Progent charges per minute for telephone-based consulting, so you are charged only for the support that you actually get. In contrast to many remote service companies, Progent asks for no service activation fee or minimum fees. Progent's per-minute billing unit and simple model for billing eliminate situations where quick repairs manage to end up as substantial bills. Progent's skill at disposing of technical issues quickly means your business spends less cash.

Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has mastered a set of optimized tools and field-proven processes which ensure the highest level of effectiveness for online technical support and troubleshooting for information networks of any size. Progent provides safe Virtual Private Network support for VPN gateways from a variety of popular companies such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access permits the staff of Progent's Technical Response Center to access your company's environment without breaching system security.

Progent's proven customer support reporting application stores thorough histories describing the support that Progent's clients have been provided. Progent's staff consultants have access to the details of support provided to each Progent client by every Progent consultant. This database of problems and solutions is structured as a conveniently searchable internal database that permits Progent's remote support engineers to communicate their knowledge with the whole team to make sure that the quality of Progent's support services improves daily. Progent's extensive list of accreditations and working associations with important vendors including Cisco and Microsoft open up additional extensive support databases and permit fast response from manufacturers' internal engineering staff with the result that Progent's online service specialists can determine optimal solutions in the least time.

Remote technical support services available from Progent to businesses in Skokie Illinois include:

ProSight Flat-rate Managed IT Services for Small and Medium Size Organizations
Progent offers a selection of budget-friendly, flat-rate services intended to allow small and mid-size businesses to utilize the same advanced IT solutions used by some of the world's top corporations. The ProSight line of network monitoring and management services covers all key areas of modern networking such as email content filtering, behavioral-based threat defense, cloud-based backup/recovery, infrastructure monitoring and management, VM cloud hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection service that incorporates cutting edge behavior analysis technology to defend endpoint devices as well as physical and virtual servers against new malware assaults like ransomware and file-less exploits, which easily escape legacy signature-matching anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a single platform to manage the complete threat progression including filtering, detection, mitigation, remediation, and forensics. Top capabilities include single-click rollback using Windows VSS and real-time network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) services offer economical multi-layer protection for physical and virtual servers, desktops, mobile devices, and Exchange Server. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP provides firewall protection, penetration alarms, endpoint management, and web filtering via cutting-edge tools incorporated within a single agent accessible from a unified console. Progent's security and virtualization consultants can help your business to plan and configure a ProSight ESP deployment that addresses your organization's specific requirements and that helps you demonstrate compliance with legal and industry information security regulations. Progent will assist you define and configure policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that require urgent action. Progent's consultants can also assist you to set up and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized organizations a low cost and fully managed solution for reliable backup/disaster recovery (BDR). For a low monthly cost, ProSight Data Protection Services automates and monitors your backup activities and allows rapid restoration of critical data, apps and virtual machines that have become lost or corrupted as a result of hardware breakdowns, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery specialists can provide advanced expertise to configure ProSight DPS to to comply with regulatory requirements such as HIPAA, FIRPA, and PCI and, whenever necessary, can help you to restore your critical data. Learn more about ProSight DPS Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the technology of top data security vendors to provide web-based control and world-class security for your email traffic. The powerful structure of Email Guard integrates a Cloud Protection Layer with an on-premises gateway appliance to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's Cloud Protection Layer serves as a first line of defense and keeps the vast majority of threats from reaching your security perimeter. This decreases your vulnerability to external threats and saves network bandwidth and storage space. Email Guard's onsite gateway device provides a further layer of inspection for inbound email. For outgoing email, the onsite gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that originates and ends inside your security perimeter. For more details, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized businesses to map, track, enhance and troubleshoot their connectivity hardware such as switches, firewalls, and wireless controllers plus servers, printers, client computers and other devices. Using cutting-edge RMM technology, WAN Watch makes sure that network diagrams are kept current, captures and manages the configuration information of virtually all devices connected to your network, tracks performance, and sends alerts when potential issues are discovered. By automating complex management activities, WAN Watch can cut hours off common chores such as making network diagrams, reconfiguring your network, finding appliances that need important updates, or resolving performance issues. Find out more about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system running at peak levels by checking the health of vital computers that power your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your designated IT personnel and your Progent engineering consultant so that any potential issues can be addressed before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual host configured and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the OS software, and the applications. Since the environment is virtualized, it can be moved easily to a different hosting solution without a lengthy and difficult configuration process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and protect information related to your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be alerted about impending expirations of SSL certificates or warranties. By updating and organizing your IT infrastructure documentation, you can eliminate up to half of time spent searching for vital information about your network. ProSight IT Asset Management features a common location for storing and collaborating on all documents required for managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT data. Whether youíre making enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size businesses to obtain an unbiased evaluation of the health of their network. Powered by a selection of the leading remote monitoring and management tools in the industry, and overseen by Progent's certified team of information technology professionals, ProSight Network Audits show you how well the deployment of your core infrastructure assets conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits such as a more manageable Active Directory (AD) system. Both also include one year of state-of-the-art remote network monitoring and management. Advantages can include simpler network management, better compliance with information security regulations, higher utilization of IT resources, quicker troubleshooting, more dependable backup and restore, and increased uptime. See more information about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service based on a brief interview with a Progent information assurance consultant. The fact-finding interview is designed to help assess your organization's ability to stop or recover quickly following an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to collect information about your existing AV defense and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply best practices to create an efficient AV and backup system that meets your business needs. For details, see The ProSight Ransomware Preparedness Report Service.

Additional Support Services Offered by Progent
Progent can provide the skills of world-class remote consulting experts for special information technology projects. Billing rates for ongoing development or consulting projects are determined based on the qualifications of the engineers involved. Progent's experience with these important areas of computer technology allows customers to execute critical projects within budget and on schedule. Progent's project-based online engineering solutions include:

  • Call Center Services
    Progent's Call Center service options for organizations with environments based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include full-service Call Center services, shared Help Desk support services, and Helpdesk operations consulting. Progent's Standard Help Desk Services offer smaller businesses a comprehensive solution that manages all aspects of online desktop technical support from service requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and reporting. Progent offers help desk services at a substantial discount off Progent's normal Level 1 desktop support rates, and Progent can provide the additional option of fast as-needed escalation to subject matter experts to resolve complex issues.

    Progentís Help Desk Co-management services allow your IT organization to split the load for Help Desk support seamlessly between your in-house IT team and Progent's large roster of seasoned technical support technicians and subject matter experts. Progentís Co-managed Help Desk service is an advanced support solution built around the top professional services automation platform for managing end-user service requests, ticket lifecycle, responsibility, progress tracking, and reporting.

    Progent's Call Center team of seasoned network professionals provides your clients in Skokie Illinois quick communication with a dependable support group with years of experience delivering telephone-based support and remote troubleshooting for networks that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux products. Progent's concentration is to earn the Help Desk Call Center perception as a significant driver of business productivity, and Progent's intent is to resolve and not simply annotate IT issues.

  • Business Applications Services: Training, Programming, and Problem Solving
    Progent's Applications Experts staff offers online advanced consulting support and education in special application fields such as ERP, MRP, customizing accounting packages, and Customer Relationship Management. Progent also offers consulting, custom development, and training for popular Microsoft business applications such as Microsoft CRM, MS Project, Microsoft Office 365 Word, and Office 365 Excel. To find out more about Progent's consulting, custom development, and education offerings, go to Progent's Applications Experts Group.

  • Unified and Streamlined Management of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments through comprehensive integration with Windows Server 2016 servers, Windows 10 clients; cohesive management of heterogeneous networks that include Linux, Hyper-V and VMware; and expanded public and private cloud support including tighter integration with Microsoft Intune for iPhone and Android smartphone management plus native integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class online and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to design and install a new implementation of Microsoft System Center 2016, extend or optimize your current one, migrate smoothly from a prior release of System Center, or troubleshoot your System Center solution.

  • Remote Hybrid Network Monitoring and Reporting Support
    Progent can deliver businesses in Skokie Illinois remote IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM) consulting services and System Center 2012 Operations Manager support. Progent can tune Operations Manager to accommodate your business so that your network maintenance is proactive rather than reactive. By detecting possible issues before they result in network outages, automated monitoring can avoid stressful and expensive information system failures. Progent can also assist with server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Windows networks, or environments that support a combination of OS platforms.
How Your Skokie Company Can Contact Progent's Remote Technical Support Experts
To contact Progent about emergency phone-based assistance with Windows, Apple macOS and OS X, or Linux/UNIX networks, visit Progent's Emergency Online Help, telephone 1-800-993-9400, or visit Contact Progent. For organizations and startups in Skokie Illinois, Progent's online computer support specialists are ready to deliver effective and affordable system help the instant your company has to have it. More than a decade of providing remote technical assistance has led to Microsoft Partner status for Progent's consultants and has allowed Progent to develop high-end troubleshooting capability and to refine remote connectivity tools to fix computer problems rapidly while avoiding the cost and lost productivity that comes with on-site support calls.

Even if your Skokie office has a local independent support technician or maintains a full time IT staff that know how to handle ordinary network issues, Progentís Microsoft certified consultants can still offer a convenient and seamless virtual extension of your on-site resources in cases when your usual service personnel either lack the bandwidth or the experience to resolve unexpected system emergencies or especially complicated integration projects.

Benefits of Progent's Network Help for Businesses in Skokie Illinois
Progent's online technical help services allow your Skokie business to have the advantages of timely, enterprise-grade IT support without the cost of maintaining an in-house IT organization. Your network will derive greater business value by becoming increasingly reliable, efficient, and protected. Advantages to your company include:

  • Seamless virtual expansion of your local support resources
    With most companies in Skokie Illinois, nearby network support providers, whether made up of independent consultants or an in-house maintenance staff, can resolve the majority of technical problems. However, IT crises sometimes spring up when your regular resources are too busy or unavailable, and some trouble may involve IT products that is unfamiliar to your usual support personnel. In these situations, Progent's online support specialists give you an easy, fast, and budget-friendly solution to augment your regular resources and to convey valuable information to improve your capability to handle downstream problems locally.

  • Less Reliance on Individual Service Providers
    For network support, smaller organizations commonly depend on independent freelance service providers. Although freelance service people carry less internal costs than big service firms and can often charge marginally less, they are often stretched too thin, making it difficult to respond rapidly to crisis situations. If a freelance consultant is busy with another customer, sick, on vacation, or in class, the lack of fallback help may require your business to wait for help during an IT crisis. As your network expands, network unavailability and trouble with critical software become more expensive. The budget you thought you were saving on an independent can be eaten up fast by lost productivity. Progent provides an on-call source of backup support expertise to make sure your IT system is always up and running.

  • Create a Solid Foundation for Seamless Expansion
    Businesses typically start with an information system created on a modest budget. Without a robust framework, band-aid repairs can get piled on top of an unstable foundation. As a network grows, stability and scalability issues can impede the success of the organization. These poorly designed systems require proper assessment, smart strategic planning, and extensive technical expertise to upgrade to a network infrastructure able to provide the solid foundation to handle current business requirements and facilitate future growth.

  • Interact with Solution Providers Instead of Product Resellers
    Smaller companies need guidance and technical training to navigate through an ever more complicated maze of product options capable of accelerating business growth and enhancing efficiency. Businesses do not need a computer engineer who is attempting to sell a specific vendor's products. Network support and product sales can result in a scenario where the proposed solution is designed around a profitable technology rather than the genuine requirements of a client. Progent eliminates these dilemmas by offering only services instead of products. This allows Progent to align IT expertise with the real needs of clients.

How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's head count, range of IT background, fine tuned remote support tools, and familiarity with enterprise networking enable offices to escape the pitfalls of exclusive reliance on smaller consulting organizations, independent freelance service providers, or limited in-house resources.

Progent adds value by offering:

How Does My Business Begin Receiving Online Network Help from Progent?
To get started with Progent's online help offerings or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT help, go to Immediate Network Support.

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