Immediate Remote Technical Support for Skokie Illinois Networks
For companies located in Skokie Illinois, Progent provides remote help for information systems based on Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified professionals have provided online troubleshooting to companies in every state in the United States. (See testimonials from Progent's clients.) Progent also offers the consultation services of Cisco CCIE engineers to help with challenging infrastructure problems, plus the services of CISSP-qualified cybersecurity experts to handle advanced security architecture and diagnostic issues.
Progent's remote support engineers provide exceptional leverage due to the fact that they have the real-world experience and have access to the advanced technology needed to solve the majority of network issues quickly. This reduces direct costs since service calls use up fewer billable consulting minutes. Remote support also eliminates the cost of dispatching an engineer to your site. Your company benefits even more with incidental expenses by minimizing or eliminating network outages and associated costs resulting from business discontinuity, disgruntled clients, unproductive employees, and distracted management. Progent's extensive online technical support expertise is particularly valuable for businesses that depend on public clouds for vital network infrastructure or applications like Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud, or where onsite tech support may not be an alternative.
Progent's pricing policy for remote support is designed to stretch your network support dollar. Progent bills by the minute for telephone-based assistance, so you are invoiced only for the support that you actually get. Unlike typical remote support companies, Progent requires no initialization charge or minimum payments. Progent's one-minute granularity and simple policy for billing do away with situations where fast solutions somehow turn into major tabs. Progent's skill at dealing with technical issues efficiently means you saves money.
Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has fine tuned an arsenal of customized technologies and field-proven processes that allow the highest level of efficiency for online engineering help and troubleshooting for IT networks of any size. Progent provides secure VPN support for VPN gateways from a variety of leading sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access enables the staff of Progent's online support team to connect to your company's system without violating corporate security.
Progent's sophisticated service database system keeps comprehensive records for the service that Progent's customers have been provided. Progent's team engineers have the benefit of the records of assistance delivered to each Progent client by any engineer. This database of trouble tickets and repairs is organized as a quickly accessible proprietary knowledge base that enables Progent's online support experts to communicate their experiences company-wide to make sure that the quality of Progent's support services grows daily. Progent's extensive list of accreditations and working associations with key technology companies including Cisco and Microsoft open up additional extensive technical support databases and permit quick response from vendors' internal support staff with the result that Progent's remote service specialists are able to arrive at the best solutions in the least time.
Online technical support services provided by Progent to companies in Skokie Illinois include:
Authorized Windows Expertise
Progent's Microsoft-premier online support experts can deliver network repair and consulting support for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your company the expertise of support engineers who can help you with a broad range of platform support such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
MS Exchange 2019 Server planning and configuration,
MS Exchange 2016 planning and deployment, Exchange Server 2013 consulting,
Exchange Server 2010 maintenance,
SharePoint Server 2019 design and deployment, SharePoint Server 2016 migration and hybrid deployment expertise, Skype for Business Server migration support, Lync Server management, and Office Communications Server 2007 troubleshooting,
Microsoft Forefront Threat Management Gateway management and ISA Server migration, Microsoft SQL Server 2019 integration consulting, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and programming and SQL Server 2014 support,
Systems Center Operations Manager resource monitoring,
Project Server planning,
Microsoft Office Access Application Development,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition offers a wide array of cost-effective PC desktop consulting and support services to assist your business to install, integrate, troubleshoot, and manage workstations and laptops based on Microsoft Windows. Progent's PC desktop consulting services include offering Windows 10 upgrade assistance as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune expertise to streamline the management of your PCs and web-facing tablets and smartphones.
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Troubleshooting
The Cisco CCIE certification is the top recognition for networking professionals, and certifies a consultant's network technology knowledge at the expert level. Cisco-qualified CCIEs can handle even the most difficult issues surrounding network infrastructure planning, deployment, management, security, and problem solving. Cisco CCIEs work with the highest priority with Cisco's internal support staff in isolating problems with Cisco IOS Software network management tools and coming up with workarounds or locating software patches. CCIEs represent an excellent value since their deep expertise enables them to find solutions for problems rapidly. In many cases, less seasoned engineers can struggle for hours or even days with the same problems that a Cisco CCIE can dispose of in minutes. Progent's Cisco-qualified CCIE engineers can interface to your computer system via advanced remote troubleshooting tools in order to provide efficient, secure, and affordable analysis and repair.
Chicago Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Chicago Metro Area.
Progent locations in Chicago Metro Area
Progent's Cisco-qualified CCIEs can provide assistance with the entire range of Cisco's top-selling family of infrastructure products. Cisco technology expertise offered by Progent includes Cisco ASA Next Generation firewalls with Firepower Services integration and troubleshooting, Cisco routers installation and upgrades, Catalyst switch consulting and support, Cisco Nexus switch consulting, Cisco Meraki switches integration, Cisco Unified Communications Manager/CallManager consulting and technical support, Cisco VoIP phones and IP video desktop phones support and wireless VoIP phones configuration, Cisco Meraki wireless access point layout and configuration, Cisco Aironet Wireless Access Points engineering expertise, Cisco WiFi controllers integration consulting, Cisco Security and VPN Setup and troubleshooting help, and SIP and CUBE integration solutions for SIP PSTN trunks and Cisco CUBE integration consulting. Progent can also provide remote and on-premises wireless site surveys to help you to optimize your Wi-Fi infrastructure.
CISSP and ISSAP Certified Network Security Professionals
Progent's qualified CISM and CISSP security and compliance consultants can provide a variety of system protection solutions to enhance the safety of your Microsoft Windows, macOS and OS X, or Linux environment against attacks or help your business to recover rapidly following a damaging breach. Security support services offered by Progent cover thorough information security analysis using utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Solar Winds tools and Hydra; quick cleanup after malicious assaults; setting up firewalls; building secure mechanisms for off-site and mobile communication; securing your messaging system from spam and directory harvest attacks; and initiating 24x7 proactive monitoring.
Hybrid Cloud Integration Solutions
Progent offers expert online consulting services to help companies of any size connect their networks with popular public clouds including Azure and Amazon AWS. Progent can assist you to design and administer cost-effective ecosystems that support Windows and Linux systems and apps in both cloud-based solutions or in hybrid architectures that seamlessly combine on-premises IT assets as well as cloud services. To assist you to integrate public cloud services with networks, Progent can provide a variety of cloud migration support services such as Office 365 integration with on-premises Exchange deployments,
Azure hybrid cloud design and deployment consulting, Amazon Web Services (AWS) hybrid cloud solutions, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform planning and integration expertise. Progent has more than two decades of background providing high-level consulting expertise remotely, and Progent can help you successfully carry out your cloud integration initiatives on schedule and affordably.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to orchestrate, automate and test a consistent runbook for restoring applications and services rapidly following an outage. SRM supports centrally managed and automated disaster recovery, application mobility, and non-disruptive site relocation, failback and site re-protect. Site Recovery Manager also supports transparent testing for site recovery, updates and patches and can generate reports to confirm complete service recovery, validate SLAs and demonstrate compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consulting expert to help you to design, deploy, test and manage a disaster recovery solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts have extensive understanding of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud used for administering private and public cloud and hybrid cloud solutions that provide maximum availability, security, and disaster recovery. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network designer to help your organization to plan and deploy a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated instantly and administered with a high level of automation regardless of the hardware used by the underlying network infrastructure.
UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux experts and macOS and OS X technology specialists can provide remote support services to address a wide range of information technologies including network infrastructure, email systems, network and process security, plus UNIX and Windows coexistence. For server consolidation and simplified management in networks that combine Linux-based systems with Microsoft Windows, Progent can provide VMware integration and Citrix XenServer support. Progent can also assist with migration from legacy systems to MS Windows or Linux-based solutions. Progent's group-based methodology for solving technical issues promotes quick escalation, when required, to engineers with task-relevant experience to handle complex situations. This accelerates repair of critical problems, minimizes lost productivity, and lowers service expense.
Major Linux versions for which Progent offers expertise include:
ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent provides a selection of affordable, fixed-price services designed to enable small and mid-size businesses to utilize the same cutting-edge IT solutions deployed by some of the world's top enterprises. Progent's ProSight portfolio of network monitoring and management services covers all key facets of information technology including email content filtering, security and compliance, automated backup and disaster recovery, infrastructure monitoring and management, VM hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes cutting edge behavior analysis technology to defend endpoint devices as well as physical and virtual servers against new malware assaults like ransomware and email phishing, which easily evade legacy signature-based AV tools. ProSight ASM safeguards on-premises and cloud-based resources and provides a unified platform to manage the complete malware attack progression including blocking, infiltration detection, mitigation, cleanup, and post-attack forensics. Top capabilities include single-click rollback with Windows VSS and automatic system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection managed services offer economical in-depth protection for physical servers and VMs, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP delivers firewall protection, intrusion alarms, endpoint control, and web filtering via leading-edge technologies incorporated within one agent managed from a single console. Progent's security and virtualization experts can help you to plan and configure a ProSight ESP environment that meets your company's unique needs and that helps you achieve and demonstrate compliance with legal and industry data protection standards. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require urgent action. Progent's consultants can also help you to set up and test a backup and restore system like ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services provide small and mid-sized organizations a low cost end-to-end service for secure backup/disaster recovery (BDR). For a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup processes and enables fast recovery of critical data, applications and virtual machines that have become unavailable or damaged due to hardware failures, software glitches, disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises storage device, or to both. Progent's BDR consultants can provide advanced expertise to configure ProSight Data Protection Services to to comply with regulatory standards like HIPPA, FINRA, and PCI and, whenever necessary, can assist you to restore your business-critical data. Read more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of leading information security vendors to provide centralized control and comprehensive protection for all your inbound and outbound email. The powerful structure of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises security gateway device to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne threats. The Cloud Protection Layer acts as a first line of defense and keeps the vast majority of threats from reaching your network firewall. This reduces your vulnerability to inbound attacks and saves network bandwidth and storage. Email Guard's on-premises security gateway device provides a deeper level of analysis for incoming email. For outbound email, the on-premises security gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to track and safeguard internal email that originates and ends within your security perimeter. For more details, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to map, monitor, optimize and debug their connectivity hardware like routers and switches, firewalls, and access points as well as servers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network diagrams are always updated, copies and manages the configuration information of virtually all devices connected to your network, tracks performance, and generates alerts when potential issues are discovered. By automating tedious management and troubleshooting activities, WAN Watch can cut hours off ordinary chores such as making network diagrams, expanding your network, locating devices that need critical updates, or identifying the cause of performance issues. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your network running efficiently by checking the state of vital computers that power your business network. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your designated IT management staff and your assigned Progent consultant so all looming problems can be resolved before they have a chance to disrupt your network Find out more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual machine host configured and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be moved immediately to a different hosting environment without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and protect information related to your IT infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be alerted automatically about upcoming expirations of SSL certificates or domains. By updating and managing your IT infrastructure documentation, you can save as much as 50% of time thrown away searching for vital information about your network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents related to managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether youíre planning improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you require when you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size businesses to get an objective assessment of the overall health of their network. Based on a selection of the leading remote monitoring and management tools in the industry, and overseen by Progent's certified group of information technology experts, ProSight Network Audits show you how closely the deployment of your essential infrastructure devices conform to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits such as a more manageable Active Directory system. Both also come with a year of state-of-the-art remote network monitoring and management. Benefits can include simpler network management, better compliance with government and industry security standards, higher utilization of IT resources, faster problem resolution, more dependable backup and restore, and increased uptime. See more information about Progent's ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a brief phone discussion with a Progent information assurance expert. The fact-finding interview is intended to help assess your organization's preparedness to stop or recover rapidly after an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to collect information concerning your existing antivirus tools and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply best practices to build a cost-effective AV and backup/recovery environment that aligns with your company's requirements. For details, see The ProSight Ransomware Preparedness Report.
Additional Consulting Programs Available from Progent
Progent offers the services of seasoned remote consulting professionals for contract IT programs. Progent's charges for ongoing development or consulting tasks are set according to the qualifications of the consultants involved. Progent's background in these important areas of computer technology allows customers to complete major initiatives economically and on time. Progent's special remote consulting services include:
How Your Skokie Company Can Contact Progent's Online Technical Support Experts
Help Desk Services
Progent's Help Desk Call Center support programs for organizations with environments that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux platforms include comprehensive Call Center services, shared Helpdesk services, and Call Center process consulting.
Progent's Standard Help Desk Services offer small businesses an end-to-end solution that handles all facets of remote Level 1 desktop support from service requests through trouble ticket generation, screen sharing, status tracking, problem solving, and management reports. Progent provides help desk services at a significant discount off Progent's regular Level 1 desktop support rates, and Progent offers the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve complex problems.
Progent's Help Desk Call Center consulting expertise can assist you in building an effective new Call Center or enhancing your current organization, identifying or enhancing Help Desk Call Center software to meet the particular requirements of your business, or providing occasional online personnel to supplement your existing Help Desk team during unusually busy events such as software transitions, major updates, or installing brand new applications.
Progent's Help Desk Call Center staff of seasoned information technology experts gives your clients in Skokie Illinois quick communication with a large network service resource with substantial experience delivering telephone-based help and online diagnostics for computer environments that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's charter is to earn the Help Desk the reputation as a crucial driver of company performance, and Progent's intent is to solve instead of simply document technical problems.
- Applications Services: Training, Custom Programming, and Integration
Progent's Applications Consulting Team can supply online professional engineering expertise and education in special business application fields such as Enterprise Requirements Planning, MRP, custom financial systems, and CRM. Progent also can provide consulting expertise, custom development, and education for familiar Microsoft business applications including Microsoft CRM, Microsoft Office Project, Office 365 Word, and Microsoft Office 365 Excel. To read additional information on Progent's expertise, customization, and training services, go to Progent's Applications Experts Team.
- Centralized and Automated Management of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments through advanced integration with Windows Server 2016, Windows 10 clients; seamless integration of heterogeneous environments that include Linux, Hyper-V and VMware vSphere; and expanded public and private cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class remote and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and install a new deployment of Microsoft System Center 2016, expand or tune an existing one, upgrade smoothly from an earlier release of System Center, or debug your System Center environment.
- Remote Hybrid Network Monitoring and Reporting Support
Progent can deliver companies in Skokie Illinois remote IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager support. Progent can customize SCOM to accommodate your environment so your computer support is proactive rather than reactive. By uncovering looming trouble spots before they result in full-scale emergencies, proactive monitoring can ward off disruptive and costly service breakdowns. Progent can also utilize network monitoring utilities such as Nagios and MRTG to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X networks, Microsoft Windows systems, or systems that support multiple operating systems.
To get in touch with Progent about urgent online assistance with Microsoft Windows, macOS and OS X, or Linux computer systems, visit Progent's Urgent Phone-Based Help, phone 1-800-993-9400, or visit Contact Progent.
For offices and new businesses in Skokie Illinois, Progent's phone-based computer support specialists can deliver expert and affordable IT support the moment your company has to have it. More than 15 years of delivering remote tech support has led to Microsoft Partner certification for Progent's team of engineers and has enabled Progent to acquire world-class troubleshooting skills and to refine online connectivity tools to solve IT problems quickly while avoiding the cost and lost productivity associated with in-person service calls.
Even if your Skokie organization works with a local independent support technician or maintains an in-house organization that know how to handle day-to-day computer issues, Progentís Microsoft and Cisco certified consultants are available to offer a convenient and seamless remote expansion of your local resources in cases when your regular IT support personnel either don't have the time or the knowledge to handle sudden system emergencies or particularly tough integration projects.
Details of Progent's Remote Computer Support for Skokie Illinois
Progent's online help, Internet-based troubleshooting, system security expertise, and system administration services give companies in Skokie Illinois the greatest leverage for your IT investment. Whether you need occasional telephone help and Internet-based troubleshooting or full-time Help Desk support and system management, Progent's professionals can deliver your business enterprise-level network support while allowing you to avoid the expense and administration overhead of running a large internal IT organization. Highlights of Progent's National Remote Support program include:
- Immediate Telephone Access to Microsoft Certified Professionals
Progent's team of Microsoft-certified technicians can deliver fast and economical expertise to companies in Skokie Illinois and is also ideal for networks in more remote areas that have a limited supply of consultants with in-depth expertise supporting Microsoft's current family of server technologies. All Progent engineers have over 10 years of background integrating Microsoft products. As a Microsoft Certified Partner support firm, Progent has the use of a broad array of Microsoft support utilities, technical databases, and on-going education.
- By the Minute Rates to Minimize Costs
Progent provides online support on a by-the-minute basis, so you pay only for the support you receive. Progent has no minimum fee for phone service and asks for no monthly retainer for support services provided during normal business hours. This keeps you from paying big invoices for routine fixes.
- Access to Cisco Network Design Experts
Progent's registered experts for Cisco offers help from on-staff professionals who have experience in planning, deploying, and troubleshooting networking solutions based on Cisco products. Progent can provide a Cisco Certified Internetwork Expert or CCNP to show you how to create fast, high-availability, and secure connectivity for wireline and wireless networking.
- Application Experts Group
Progent's basic support offerings include system integration, Microsoft Exchange expertise, system security planning, and Help Desk sharing services. Progent's Application Experts Team offers world-class consulting support in critical application areas. Help available from the Application Experts staff includes:
Microsoft Dynamics GP Support and Programming
Microsoft Project Training
Microsoft Office 365 solutions support
Office Excel and Microsoft Office 365 Excel Technical Support and VBA Programming
Microsoft Office Word and Office 365 Word Support
BI Reporting Development and Training
Microsoft Power BI Integration Consulting
UNIX, Linux and Sun Solaris Help
MS SQL Server 2019 solution design, MS SQL Server 2017 planning and migration, SQL Server 2016 Software Development, and SQL Server 2014 Software Programming and Troubleshooting
Oracle DBA Services and Application Development
MySQL Management Support and Application Development
Apple Mac Integration
Amazon MWS Application Development
By offering a convenient one-stop source for IT generalists and specialists, Progent can tailor fast, affordable, and thorough information technology solutions that fit the specific needs of your company.
- Sophisticated Online Connectivity Tools
Secure remote connectivity permits Progent's service experts to see precisely what your customers see. This makes it easier to produce quick fixes to problems that could otherwise demand an expensive onsite service call. Effective online connectivity software and expert technicians together allow Progent to repair most network problems quickly and economically. Progent is a pioneer in offsite support and remote network tracking.
- Support for Popular VPN Gateways
Progent can provide safe VPN access for gateways from major VPN vendors including Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN online connectivity enables the engineers at Progent's Technical Response Center to access your network remotely without compromising network security.
- Round-the-Clock Service for High Network Uptime
For organizations with line-of-business applications, Progent can provide optional round-the-clock online technical services. Used in conjunction with remote 24x7 server monitoring based on Microsoft Operations Manager 2007, this service can help produce high network uptime.
- Help Desk Outsourcing
Progent's Help Desk outsourcing programs are intended specifically for budget-conscious businesses whose clients require immediate access to a Help Desk service with expert phone support and complete escalation capability.
What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, breadth of IT knowledge, fine tuned support tools, and familiarity with enterprise networking allow businesses to escape the limitations of excessive reliance on smaller consulting firms, independent freelance service providers, or over-stretched internal resources.
Progent adds value by providing:
How Does Our Company Start Getting Online Technical Support from Progent?
- Best Practices
Progentís team of Microsoft and Cisco Premier Certified experts average more than a decade of hands-on professional experience, at the forefront of IT support, executing a wide variety of IT projects for a large mix of businesses. Every Progent support professional shares a proven collection of personal best practices which are combined into company-wide best practices training that Progent teaches its consulting staff. This guarantees that you get not just expert IT help, but also a support engineer with proven approaches for using technical knowledge to resolve actual network problems quickly.
- Value Pricing
Progent's pricing model is to charge for phone service and in-person help by the minute. As a result, you are invoiced only for received services. Progent does not demand a more expensive rate for off-hours or urgent service, and inside California or in regions where Progent offers in-person service, Progent does not bill for travel time except for emergency support where on-site work is less than 4 hours. In addition, Progent imposes no service activation fee and asks no monthly commitment for services provided during regular business hours. Many service firms impose substantial minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity eliminates large bills for fast solutions so you won't be tempted to allow simple problems to fester.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's support experts to clients. By educating clients to resolve technical issues that are within their scope, Progent is able to concentrate on delivering high-value services where Progent has little competition. Companies who work with trusted independent service providers or who employ in-house IT personnel benefit when Progent passes on information about new technology and proven methodologies to make their IT environments more robust, protected, and productive.
- Remote Network Monitoring with MS Operations Manager
Progent is one of the few support companies to offer 24x7 remote monitoring services powered by Microsoft System Center Operations Manager. Microsoft Operations Manager allows your computer maintenance to be anticipatory instead of reactive. By anticipating potential problems before they cause lost productivity, network monitoring can keep your information network from painful and costly availability losses.
To initiate Progent's online help offerings or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT support, go to Immediate Network Support.