Immediate Online Help for Skokie Computer Networks
For organizations in Skokie or anywhere in Illinois, Progent offers remote help for computer systems based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Certified engineers have delivered remote troubleshooting to companies in every state in the U.S. (Refer to testimonials from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified network specialists to help with complex networking problems, plus the assistance of CISSP-qualified security experts to handle advanced security architecture and diagnostic jobs.
Progent's online support experts offer exceptional value due to the fact that they possess the real-world background and have access to the sophisticated technology needed to resolve most network issues rapidly. Efficient support reduces direct expenses because solutions accumulate fewer billable consulting minutes. Remote help also eliminates the cost of sending a consultant to your office. Your company saves additionally in incidental expenses by reducing or eliminating network outages and associated losses resulting from business disruption, disgruntled clients, idle employees, and de-focused executives. Progent's advanced remote consulting expertise is especially important in environments that depend on public clouds for critical network infrastructure or applications such as Microsoft Azure, Amazon Web Service, or Exchange Online, where on-premises tech support may not be useful.
Progent's billing policy for online support is structured to stretch your IT service investment. Progent charges by the minute for telephone-based consulting, so you are billed only for the services that you receive. In contrast to typical online service organizations, Progent imposes no initialization charge or minimum job duration. Progent's per-minute billing unit and clean policy for pricing avoid scenarios where fast solutions manage to end up as large invoices. Progent's skill at dealing with problems efficiently means your business spends less cash.
Progent's Remote Consulting and Troubleshooting Services
Over the years, Progent has mastered an array of customized tools and field-tested methodologies that allow the highest degree of efficiency for online consulting and repair for IT networks of any size. Progent provides secure VPN support for gateways from a variety of leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access allows the staff of Progent's Technical Response Center to link to your company's environment remotely without compromising corporate security.
Progent's sophisticated technical support reporting application maintains comprehensive records for all service that Progent's clients have been provided. Progent's staff consultants have access to the records of support rendered to every Progent client by every Progent consultant. This archive of issues and repairs is stored as a conveniently retrievable internal database that permits Progent's online technical experts to share their knowledge with the whole team to make sure that the quality of Progent's technical support improves daily. Progent's extensive list of certifications and close relationships with major industry leaders including Cisco and Microsoft open up other massive technical support databases and allow priority response from vendors' in-house product engineers so Progent's online consulting specialists are able to determine the best solutions promptly.
Online support provided by Progent to businesses in Skokie and anywhere in the state of Illinois include:
Authorized MS Windows Experts
Progent's Microsoft-expert remote support experts offer network troubleshooting and IT help for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your business the assistance of consulting engineers who can help you with a broad range of platform support services such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
MS Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 consulting,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint 2019 design and deployment, SharePoint Server 2016 migration and hybrid integration expertise, Microsoft Skype for Business planning and deployment support, Microsoft Lync Server integration, and Microsoft Office Communications Server 2007 upgrade,
Forefront TMG administration and ISA Server 2006 migration, Microsoft SQL Server 2017 consulting,
SQL Server 2016 migration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server training,
Microsoft Office Access Application Development and Troubleshooting,
Small Business Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a wide range of cost-effective desktop services to help you business to deploy, configure, troubleshoot, and administer desktop PCs and notebooks based on Windows. Progent's PC desktop support services cover areas such as providing Windows 10 migration support as well as System Center 2012 Configuration Manager design and installation, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune integration help to centralize the administration of your PCs and web-facing tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert credential is the premier recognition for network professionals, and indicates an individual's technical skills at the master level. CCIEs know how to deal with even the most complex challenges encountered in network infrastructure planning, integration, management, protection, and repair. Cisco CCIEs can cooperate with the highest priority with Cisco's in-house engineers in analyzing anomalies with Cisco IOS Software network management tools and coming up with alternate approaches or locating software patches. Cisco qualified CCIEs represent an exceptional value because their depth of experience enables them to resolve problems rapidly. In many instances, less qualified consultants can wrestle for many hours or days with the same problems that a Cisco CCIE can dispose of in a few minutes. Progent's Cisco-qualified CCIE support experts can tie into your environment by means of sophisticated remote troubleshooting technology in order to perform quick, safe, and affordable diagnosis and repair.
Chicago Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Chicago Metro Area.
Progent locations in the Chicago Metro Area
Progent's Cisco-qualified CCIEs offer consulting for the complete line of Cisco's top-selling selection of connectivity devices. Cisco infrastructure expertise available from Progent includes ASA Next Generation firewalls with Firepower Services configuration and debugging, Cisco routers installation and upgrades, Catalyst switch integration and support, Nexus switch consulting, Cisco Meraki switches consulting services, Cisco Unified Communications Manager/CallManager integration and technical support, Cisco Voice over IP (VoIP) phones and IP video phones support and Cisco wireless IP phones integration, Cisco Meraki Wi-Fi AP layout and configuration, Cisco Aironet Wireless Access Points engineering help, Cisco WiFi controllers support Services, Cisco VPN and Security engineering expertise, and SIP and CUBE infrastructure solutions for SIP trunks and CUBE integration consulting. Progent also offers online and on-premises Wi-Fi site surveys to assist you to optimize your Wi-Fi infrastructure.
CISSP and ISSAP Certified System Security Professionals
Progent's certified CISM, CISSP, and CISSP-ISSAP cybersecurity consultants can provide a variety of system protection services to bolster the defenses of your Windows, Apple macOS and OS X, or Linux network against internal or external threats or help your company to clean up rapidly after a damaging penetration. Security solutions offered by Progent include: in depth information security and compliance evaluation utilizing utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Metasploit and Hydra; rapid recovery from malicious attacks; installing firewalls; building safe mechanisms for remote and mobile communication; protecting your messaging infrastructure against spam and DHA attacks; and offering round-the-clock proactive monitoring.
Cloud Integration Solutions
Progent offers expert remote consulting to help organizations of any size integrate their IT infrastructure with popular public cloud platforms including Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and administer cost-effective environments that can include Windows and Linux operating systems and apps in either cloud-centric solutions or in hybrid network models that combine physical IT assets along with public clouds. To assist you to integrate cloud services with networks, Progent offers a range of cloud integration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange,
Azure hybrid cloud planning and integration consulting, Amazon Web Services (AWS) hybrid cloud integration support, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has over 15 years of background providing advanced consulting support online, and Progent can help you successfully carry out your cloud migration initiatives on schedule and within your budget.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you orchestrate, automate and verify a repeatable workflow for recovering services rapidly following an outage. Site Recovery Manager provides centrally managed and automated disaster recovery, application mobility, plus transparent site relocation, failback and re-protect. Site Recovery Manager also supports non-disruptive testing for disaster recovery, updates and fixes and can generate reports to verify complete service restoration, validate Service Level Agreements and prove DR compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consulting expert to assist you to plan, configure, test and manage a disaster recovery system based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts offer in-depth experience of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite used for managing private and hybrid cloud solutions that provide high uptime, security, and disaster recovery. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network architect to assist your organization to build a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed instantly and managed with a high level of automation regardless of the physical components making up the basic network infrastructure.
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux consultants and macOS and OS X specialists can provide phone-based consulting services to address a wide array of computer technologies such as system infrastructure, messaging solutions, network and process security, plus UNIX and Microsoft Windows integration. For server consolidation and simplified management in environments that include Linux-based systems with Windows, Progent offers VMware vSphere integration and Citrix XenServer support. Progent can also assist with migration from older systems to Microsoft Windows or Linux environments. Progent's group-based approach to resolving technical problems enables quick escalation, when required, to engineers with appropriate expertise to handle challenging situations. This expedites repair of urgent problems, reduces lost productivity, and lowers support expense.
Progent's UNIX and Linux support engineers can offer emergency online help troubleshooting problems within UNIX/Linux networks powered by leading derivatives of UNIX including:
Apple Mac OS X
IBM AIX Operating System
ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent provides a family of budget-friendly, flat-rate managed services designed to allow small and mid-size organizations to benefit from the same best-of-breed IT solutions used by some of the world's top enterprises. The ProSight line of outsourced network management services covers all key aspects of modern networking such as email content filtering, security and compliance, automated backup/recovery, network infrastructure health monitoring, VM cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes cutting edge behavior-based machine learning tools to guard endpoints and physical and virtual servers against modern malware assaults like ransomware and email phishing, which routinely escape legacy signature-based anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a single platform to automate the entire threat lifecycle including filtering, identification, mitigation, remediation, and post-attack forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection managed services deliver affordable in-depth security for physical servers and virtual machines, workstations, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alarms, device control, and web filtering via cutting-edge technologies packaged within a single agent managed from a single control. Progent's data protection and virtualization experts can help you to plan and implement a ProSight ESP environment that meets your company's specific needs and that allows you demonstrate compliance with legal and industry data protection standards. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for urgent action. Progent can also assist you to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and mid-sized organizations a low cost and fully managed service for reliable backup/disaster recovery (BDR). Available at a low monthly cost, ProSight Data Protection Services automates your backup activities and allows fast recovery of vital data, applications and VMs that have become unavailable or damaged due to hardware breakdowns, software bugs, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery consultants can deliver advanced expertise to set up ProSight Data Protection Services to be compliant with regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to recover your critical information. Read more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the technology of leading data security vendors to provide centralized control and comprehensive protection for all your email traffic. The hybrid structure of Email Guard integrates cloud-based filtering with a local gateway device to provide advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. The Cloud Protection Layer acts as a first line of defense and blocks most unwanted email from reaching your security perimeter. This reduces your vulnerability to external threats and conserves network bandwidth and storage space. Email Guard's onsite security gateway appliance adds a further layer of analysis for inbound email. For outgoing email, the on-premises gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also help Exchange Server to track and protect internal email traffic that stays inside your corporate firewall. For more information, see Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized businesses to diagram, monitor, reconfigure and troubleshoot their networking appliances like switches, firewalls, and load balancers plus servers, client computers and other devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that network diagrams are kept current, captures and manages the configuration of virtually all devices on your network, tracks performance, and generates alerts when problems are discovered. By automating time-consuming network management activities, WAN Watch can cut hours off common tasks like network mapping, reconfiguring your network, finding devices that need critical updates, or isolating performance problems. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management techniques to keep your network operating efficiently by checking the health of vital computers that drive your business network. When ProSight LAN Watch detects an issue, an alert is sent immediately to your specified IT management personnel and your Progent engineering consultant so that all potential issues can be resolved before they have a chance to disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected Tier III data center on a fast virtual host set up and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the apps. Because the environment is virtualized, it can be ported immediately to an alternate hosting solution without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and safeguard data about your network infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be warned about impending expirations of SSLs ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can save as much as half of time spent searching for vital information about your network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents related to managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether youíre making enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you require as soon as you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size businesses to get an unbiased evaluation of the health of their information system. Based on some of the top remote monitoring and management tools in the industry, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits show you how closely the deployment of your essential network devices adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide immediate ROI such as a cleaner Active Directory system. Both versions also include a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include easier management, improved compliance with government and industry security standards, higher utilization of network assets, quicker troubleshooting, more dependable backup and recovery, and higher availability. See more information about ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service centered on a brief interview with a Progent information assurance consultant. The fact-finding interview is intended to help assess your company's preparedness to block or recover quickly following an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to collect information about your existing antivirus tools and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply industry best practices to deploy a cost-effective security and backup system that aligns with your company's needs. For additional information, visit Progent's ProSight Ransomware Preparedness Report Service.
Special Support Services Offered by Progent
Progent can provide the services of seasoned remote consulting experts for contract information technology projects. Billing rates for longer-term development or consulting projects are determined based on the qualifications of the engineers involved. Progent's experience with these important fields of information technology allows clients to execute major projects within budget and on time. Progent's special remote consulting solutions include:
How Your Skokie Company Can Contact Progent's Online Technical Support Experts
Help Desk Expertise
Progent's Help Desk programs for businesses with networks that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux products include full-service Help Desk services, co-managed Helpdesk services, and Help Desk consulting.
Progent's Standard Help Desk Services offer small businesses a comprehensive solution that manages all aspects of online desktop technical support from service requests through ticketing, remote desktop control, progress tracking, problem solving, and reporting. Progent offers help desk services at a substantial discount off Progent's regular Level 1 desktop support rates, and Progent offers the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve complex problems.
Progent's Help Desk consulting support can aid you in creating an efficient new Help Desk Call Center or enhancing your existing organization, selecting or enhancing Help Desk Call Center software products to address the particular requirements of your company, or providing temporary phone support personnel to reinforce your existing Help Desk Call Center group during unusually busy events like software transitions, mass updates, or rolling out new business software.
Progent's Help Desk staff of seasoned information technology professionals gives your computer users in Skokie or anywhere in the state of Illinois fast assistance from a large network service resource with years of experience offering telephone-based support and online troubleshooting for computer environments that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's focus is to earn the Call Center the reputation as a significant driver of business performance, and Progent's policy is to solve instead of simply report technical issues.
- Applications Support: Training, Development, and Integration
Progent's Applications Consulting staff offers online and in-depth consulting expertise and training in key business application fields that include Enterprise Requirements Planning, MRP, custom programming for accounting packages, and CRM. Progent also offers expertise, programming, and training for popular Microsoft business applications such as Microsoft CRM, Microsoft Office Project, Office 365 Word, and Office 365 Excel. To find out additional information about Progent's consulting, customization, and education services, refer to Progent's Business Application Experts Group.
- Unified and Streamlined Administration of Hybrid Cloud Networks
Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks through advanced integration with Windows Server 2016, Windows 10; seamless management of heterogeneous environments that include Linux, Microsoft Hyper-V and VMware; and better cloud support such as closer integration with Intune for iPhone and Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer world-class online and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to design and install a new implementation of System Center 2016, expand or tune an existing one, upgrade efficiently from a prior release of System Center, or troubleshoot your System Center solution.
- Remote Hybrid Network Monitoring and Reporting Support
Progent offers businesses in Skokie, or anywhere in the state of Illinois, online hybrid network monitoring by providing Microsoft System Center Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can customize Operations Manager to fit your environment so that your network support is proactive rather than reactive. By uncovering emerging issues before they result in crashes, automated monitoring can head off disruptive and costly network failures. Progent can also assist with network monitoring utilities like Nagios and MRTG to analyze UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows systems, or networks based on a variety of platforms.
To get in touch with Progent about emergency remote support with Microsoft Windows, macOS and OS X, or Linux environments, go to Progent's Nationwide Phone-Based Support, telephone 1-800-993-9400, or refer to Contact Progent.
For businesses and new ventures in Skokie or throughout the state of Illinois, Progent's phone-based network support specialists are ready to deliver effective and economical system help the moment your company requires it. More than 15 years of offering remote technical assistance has earned Microsoft Partner status for Progent's team of engineers and has helped Progent to acquire high-end troubleshooting capability and to fine tune online connectivity technology to solve IT problems quickly while eliminating the cost and lost time associated with on-site service calls.
Even if your Skokie business deals with a local independent consultant or employs a full time IT staff that can deal with ordinary computer issues, Progentís Microsoft and Cisco certified consultants can still offer a convenient and transparent remote expansion of your on-site resources in cases when your regular IT support personnel either lack the time or the expertise to solve sudden network crises or especially challenging integration problems.
Benefits of Progent's Network Help for Companies in Skokie
Progent's online technical help services allow your Skokie business to enjoy the benefits of immediate, expert IT support without the cost of managing a full-time IT organization. Your network will acquire added strategic value by becoming more reliable, productive, and protected. Advantages to your business include:
- Seamless remote extension of your on-site IT resources
For most organizations in Skokie or anywhere in Illinois, local network support providers, whether represented by freelance consultants or a full-time maintenance staff, can handle typical network problems. On the other hand, major troubles may occur when your regular support personnel are too busy or unavailable, and some trouble may be associated with technology that is beyond the scope of your local service technicians. In these situations, Progent's on-call support professionals give you a convenient, quick, and budget-friendly solution to supplement your local resources and to transfer valuable information to improve your capability to handle downstream issues in-house.
- Reduced Dependence on Individual Service Providers
For network maintenance, smaller businesses often depend on individual freelance service providers. While freelance service people carry less overhead than big service firms and can often charge lower rates, they are occasionally stretched too thin, making it impossible to respond quickly to crisis situations. If an independent consultant is busy with another client, ill, on a trip, or in training, the absence of reserve personnel may require your company to go without assistance during an emergency. As your network grows, system downtime and problems with critical applications are more expensive. The money you thought you were saving on an independent can be eaten up quickly by lost productivity. Progent offers a reliable source of backup service expertise to insure your network remains up and running.
- Create a Solid Foundation for Seamless Growth
Companies typically start with an IT system created on a modest budget. Without a robust framework, slap-dash repairs often get thrown on top of an unstable foundation. As a company grows, stability and scalability problems can hinder the productivity of the business. Such poorly built systems require proper analysis, intelligent strategic planning, and extensive technical knowledge to evolve to a system architecture that can offer the stable foundation to handle critical business demands and facilitate downstream growth.
- Interact with Solution Providers Instead of Technology Vendors
Smaller businesses need guidance and technical training to negotiate an ever more complicated array of technology options capable of promoting business growth and improving productivity. Businesses hardly need a network engineer who is attempting to resell a specific vendor's technology. IT consulting and product selling can lead to a situation where the proposed
solution is built around a predetermined technology rather than the genuine needs of a business. Progent avoids these dilemmas by offering only services rather than products. This allows Progent to align IT consulting with the real needs of clients.
What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Partner support company and Progent's staff size, breadth of IT expertise, fine tuned remote support software, and understanding of corporate IT allow offices to avoid the pitfalls associated with exclusive dependence on smaller service organizations, independent freelance consultants, or limited in-house resources.
Progent adds value by providing:
How Does My Business Start Getting Online Computer Help from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco Premier consultants average longer than a decade of real-world industry background, in the trenches of network support, executing a wide variety of IT projects for a large mix of customers. Each Progent consultant shares a refined set of personal best practices which are combined into company-wide leading practices training that Progent instills in its consulting personnel. This ensures that you get not just expert IT help, but also a support engineer with field-tested methods for using computer knowledge to repair real-world network problems rapidly.
- Value Pricing
Progent's pricing policy is to bill for remote support and in-person help by the minute. As a result, you owe just for received support. Progent does not impose a higher rate for off-hours or emergency support, and inside California or in areas where Progent provides on-premises service, Progent does not bill for travel time except for urgent support where on-site work is less than 4 hours. In addition, Progent applies no minimum fee and asks no monthly commitment for services delivered during regular working hours. Many service firms demand large minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity does away with large invoices for fast repairs so you won't be tempted to permit simple problems to stay unaddressed.
- Information Transfer
Progent is committed to knowledge transfer from Progent's support experts to clients. By teaching clients to handle problems that are within their scope, Progent is able to focus on providing high-value services where Progent faces few competitors. Companies who work with familiar independent service providers or who employ internal IT staffs benefit when Progent passes on knowledge about new technology and proven processes to make their IT environments more robust, secure, and productive.
- 24x7 Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the only IT service firms to provide round-the-clock remote tracking services based on Microsoft Operations Manager. MS System Center Operations Manager allows your network maintenance to be proactive rather than reactive. By revealing potential issues before they result in lost productivity, system monitoring can save your IT network from painful and costly availability disruptions.
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT support, visit Immediate Network Support.