The ProSight Ransomware Preparedness Report is a low-cost service based on a brief discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to evaluate your company's preparedness either to block ransomware or recover rapidly from a ransomware attack. Progent will consult with you personally to collect information about your current security profile and backup system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow industry best practices to deploy a cost-effective AV and backup/recovery environment that minimizes your exposure to ransomware and meets your business requirements.
Progent's compensation structure is based on revenue sharing, so just like working as an independent consultant, your earnings are entirely tied to your generated revenue. Certain Progent support staff stress quality of life and choose to consult at an easy pace, using our flexible calendar to pursue personal pursuits like hiking, car racing, snow boarding, fishing, travel, or spending private time with relatives and friends. Other consultants take advantage of the opportunity to make major dollars through lots of effort and long days. Progent fully supports either end of the spectrum and everything in between.
Progent's Standard Help Desk Services offer an end-to-end solution that handles all facets of remote desktop technical support from service requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and reporting. Support services are provided at a substantial discount from Progent's normal desktop service rates, and Progent can provide the option of rapid on-demand escalation to subject matter experts to handle complex issues.
For large businesses, Progent can leverage internal IT staffs by offering world-class experience in deploying critical Microsoft and Cisco technologies. Progent's certified experts offer Enterprise Active Directory help, Exchange Server 2010 support, SharePoint expertise, and Microsoft SQL Server consulting. For the nationwide or worldwide businesses with branch offices, Progent can perform as a seamless nearby supplement of corporate network management. Progent's enterprise consulting services include company-wide security, remote branch office support, system design, Sarbanes Oxley conformance, project planning, and world-class support for multiple location office environments based on Enterprise Windows 2003. Progent can offer on-site engineers and technicians to assist with a campus relocation or branch move, or a system designer to assist with setting up or using an Internet Data Center or Hosting Facility.
Progent offers Windows 2003 Cluster Server support to help your company deploy high availability clustered servers that can provide 100% uptime. Windows cluster servers for high-availability networks include Microsoft Windows 2003 Cluster Server, Microsoft SQL Server Cluster, and Exchange Cluster. By showing you how too build zero-downtime server clustering solutions around Microsoft Windows Server Cluster 2003, Progent's Certified Windows consultants make sure that your fault-tolerant server clusters are configured to maximize the business value of your information system.
Remote 24x7 network monitoring, proactive alarms, and actionable analytical reporting are crucial to preserving the health of your network and eliminating preventable and expensive downtime. Remote Monitoring and Management (RMM) solutions have progressed so far that businesses of all sizes can get a level of network stability that was once reserved for enterprises. Progent offers several Remote Monitoring and Management (RMM) options delivered as economical service packages created to help your company to identify and fix a an array of network problems before they get big enough to impact your business.
Microsoft Lync 2010 provides Instant Messaging, Real Presence, audio and video conferencing, desktop sharing, as well as VoIP and traditional public switched telephone network calling. Microsoft Lync 2010 can enhance the functionality of Exchange, SharePoint and Office desktop or Microsoft 365 and streamlines management through integration with Active Directory. Lync can also cut capital and operational costs by doing away with Voice-over-IP hardware and subscription services, PBX systems, or conventional teleconferencing solutions. Progent's certified IM and Presence consultants offer online and on-premises support to help you to maintain and troubleshoot your existing Lync Server 2010 environment or evaluate the advantages of upgrading from Lync to Skype for Business, which is Microsoft's new version of the product family. Progent can also assist your organization to plan and execute an efficient Skype for Business migration or a migration to Microsoft Teams.
Progent's Co-managed Help Desk service allows your business to share the load for Help Desk services transparently between your in-house IT team and Progent's large roster of certified desktop support engineers and subject matter experts. Progent's Co-managed Help Desk service is an advanced support solution built around ConnectWise Manage, the leading shared PSA tool for handling end-user service requests, ticket lifecycle, ownership, progress tracking, and reporting.
Widows Server 2012 R2 Hyper-V improves virtualization in critical areas such as secure multitenancy, flexible network infrastructure, cloud support, scalability and performance, and fault tolerance. Progent's Microsoft-certified consulting experts can help your company to benefit from Windows Server 2012 R2 Hyper-V to deploy and manage virtual servers to cut network costs and improve productivity.
Years of background delivering Microsoft expertise and Cisco technology consulting has allowed Progent to build an unmatched ability for serving branch offices that need network service with the flexibility associated with with small companies but which includes effective client interaction, complete documentation, and adherence to enterprise IT standards. If your corporation maintains a branch office located anywhere in California or any area served by Progent's engineers, Progent can provide a wide range of in-person and off-site IT consulting services and network design assistance.
Progent can provide access to a veteran specialist with years of hands-on experience configuring, managing, and enhancing video conferencing platforms from leading vendors such as Cisco/TANDBERG, Polycom, and LifeSize. Progent's consultants can work with your in-house IT support group, your ISP, and your telepresence technology supplier to help your organization increase the strategic value of your video conferencing solution.
Progent's Microsoft-certified consultants can provide advanced expertise in implementing, using and debugging any edition of Microsoft Project Server and can provide a wide range of affordable remote support services following industry best practices to assist businesses of any size to get all the advantages of this powerful project management solution. Services offered by Progent include system planning, software configuration and upgrades, setting up safe file and status sharing among local and remote or mobile users, network optimization, and specialized webinar training.
Altaro VM Backup from Hornetsecurity provides small organizations a dependable and budget-friendly platform for backing up and recovering Microsoft Hyper-V and VMware-based VMs. Altaro VM Backup can be used for on-premises, remote, distributed, and cloud architectures and also supports low-cost cloud backup to Microsoft Azure Block Blob storage. Altaro VM Backup protects against ransomware via Immutable Cloud Storage. This creates tamper-proof data that cannot be modified by anyone including administrators. Progent is a certified Hornetsecurity/Altaro partner and can provide a broad array of remote or onsite consulting services to assist you to plan, deploy, manage and troubleshoot a comprehensive backup/restore solution based on Altaro VM Backup software. With ProSight DPS Altaro VM Backup, Progent offers a managed backup/restore service based on Altaro VM Backup.
Barracuda Backup is a low-cost, subscription backup/restore service for small and mid-size organizations. A Barracuda Backup deployment can incorporate a purpose-built physical appliance manufactured by Barracuda or a virtual appliance with similar features but which uses your existing storage infrastructure. Barracuda Backup protects vital business data generated on-premises, at one or multiple remote sites, or in the cloud. For disaster protection, you can replicate data to the Barracuda Cloud, to Amazon AWS, or to any location with a Barracuda Backup appliance. Progent is a certified Barracuda partner and Progent's Barracuda Backup consultants offer a broad array of consulting services to help you to plan, integrate, operate and troubleshoot a backup and disaster recovery solution built on Barracuda Backup.
Progent's Network Contact Center Outsourcing Support Services for PC desktop support are intended specifically for small businesses who require fast availability of a Help Desk Service Center with expert telephone support and full escalation options but who must operate within a limited IT budget. Key features of Progent's Help Desk Outsourcing Support Services include: Help Desk Call Center Phone Support, Secure Remote Access Provisioning, Initial System Assessment, Problem Escalation, Virtual Helpdesk Support, Per Minute Billing, and Help Desk Call Center Software Selection and Integration.
The service background of Progent's certified Microsoft Windows Server 2003 consulting team, with an average of over 10 years of work in Microsoft technology, ensures you success in identifying the edition and set up of Windows 2003 Server that aligns most closely with your business strategy. Progent can also help you with planning, deploying, administering and supporting sophisticated IT applications powered by Microsoft Windows Server 2003, and can assist your migration from Windows 2000 Server or Microsoft Windows NT.
Nagios and MRTG are useful, license-free monitoring tools that run with Linux and can be used to analyze UNIX/Linux networks, Windows networks, or mixed-OS systems where Linux and Microsoft Windows coexist. Nagios allows network support engineers to monitor system services including POP3, HTTP, SSH, and PING. Multi Router Traffic Grapher permits you to track the traffic through SNMP-enabled network appliances such as processors, routers, and switches. Progent's system integration experts can assist you to use both these utilities to streamline and repair your computer network.
Microsoft SQL Server 2014 includes significant improvements in critical areas including speed, uptime, compliance, and cloud readiness. Microsoft SQL Server 2014 is the first version of Microsoft SQL Server that incorporates in-memory capability that operates seamlessly across all types of applications including OLTP, data warehousing (DWH), and data analytics. Progent's Microsoft-certified SQL Server 2014 consultants can deliver cost-effective online and onsite consulting services including system design, configuration, administration, troubleshooting, and application development expertise to enable businesses of any size to realize fast return from their SQL Server 2014 investment.
Progent's Microsoft Certified engineers can provide expert support for major deployments of Microsoft Exchange. Progent's consultants can show you how to plan multi-location Exchange installations or updates and can provide local personnel to assist large companies with installations of Exchange Server 2007 in the or any area served by Progent's consultants.
Progent's Cisco certified networking consultants can help your organization to maintain older PIX 500 or ASA 5500 firewalls or transition to Cisco ASA 5500-X security appliances. Progent can also assist you to set up, manage, update and troubleshoot Cisco ASA 5500-X security appliances with Firepower Services.
Progent's Co-managed Help Desk service allows your IT organization to split the load for Help Desk services transparently between your IT team and Progent's large roster of seasoned desktop support technicians and matter experts (SMEs). Progent's Help Desk Co-management service is an advanced support solution built around ConnectWise Manage, the top shared professional services automation platform for handling end-user service requests, ticket lifecycle, ownership, progress tracking, and metrics.
Progent's team of application experts can provide in-depth consulting, software development, deployment help, and online classes for popular applications that address key areas including ERP, financials, management analytics, web application design, and the Microsoft Office suite of business productivity software. As a Microsoft Partner with decades of background providing high-level consulting support online, Progent can assist small businesses throughout the U.S. to eliminate the lost productivity and expense related to travel and on-premises visits without compromising the effectiveness of technical services.
Progent is one of the most qualified information technology consulting companies for integrating e-mail solutions powered by Exchange 2000 Server. Progent is skilled in helping small and mid-size companies derive the full advantages of Microsoft Exchange 2000 under common situations such as upgrading from Exchange 5.5, migration from an ISP-managed or POP3 e-mail system, and jobbing out your Exchange 2000 Server administration.
Progent's private cloud hosting enables small and midsize organizations to run key applications like SQL and Exchange from a hardened Tier III data center on fully redundant equipment with geographically separate backup. Progent utilizes Microsoft's Hyper-V technology for server virtualization and Data Protection Manager for backup replication and restore. Smaller organizations can use Progent's private cloud hosting service to avoid large capital costs for the purchase, maintenance, and operation of network hardware and data center facilities while achieving the highest levels of network reliability and security.
Progent can help small and medium-size organizations to configure endpoint device security protection systems and provide cleanup expertise needed to support work-from-home employees.
Progent's Cisco CCIE-certified IP phone and video IP phone experts can assist your business to configure, maintain, and troubleshoot Cisco IP phones, video IP phones and wireless IP phones. Progent offers support for all versions of Cisco's IP phones from legacy VoIP devices to the latest HD media phones. Progent's consultants can also assist your organization to integrate your IP phones with Cisco Unified CM, originally named CallManager, or with Unified Communications Manager Express to create a state-of-the-art IP-PBX environment for unified messaging and company-wide collaboration. Progent can also assist you to configure Unified CM apps like Cisco Unified Communications Manager IM and Presence Service with Jabber support, Cisco Unity Express (CUE) for voicemail management, Mobile Connect for Single Number Reach, and Cisco Unified Contact Center Enterprise for creating an advanced customer contact solution. Progent's consultants can provide support with all aspects of Cisco VoIP Phone integration including designing dial plans, setting up SIP gateways, deploying Cisco ISR routers with CUBE VoIP networking capability, and creating Cisco UCS server failover and Cisco Survivable Remote Site Telephony solutions for high availability.
NetApp MetroCluster is a high-availability and disaster recovery platform that combines failover storage clustering along with replication to provide fast, zero RPO disaster recovery between datacenters located up to 300km apart. Progent's roster of veteran IT experts can assist your business to design, configure, administer, update, test and repair a disaster recovery solution based on NetApp MetroCluster. Progent can assist you to choose a topology for your MetroCluster deployment that meets your technical requirements and IT budget. Progent can ensure you adhere to leading practices for configuring your MetroCluster environment by providing help with procedures such as assigning shelf IDs, determining aggregate and plexes layout, setting up FlexVol volumes, setting up Data ONTAP configuration replication service, installing Cisco and Brocade switches, designing a tiebreaker mechanism, setting up a configuration replication network, and testing your disaster recovery solution to prove adherence with industry standards and government requirements.
Progent's certified ISA Server consulting experts have broad backgrounds developing Microsoft-based security designs for IT networks with multiple sites, mobile users, and mission-critical web-based applications. A Progent ISA 2004 Firewall consultant can help your small or mid-size company plan and implement an installation of Microsoft ISA Server 2004 that supports your IT protection needs without restricting your productivity.
Progent's temporary staff augmentation services enable businesses to respond to the need for network professionals without incurring the expense and delays that come with vetting and hiring experienced technical help and without increasing your full-time workforce.
Progent is among the most expert information technology support firms for integrating email and messaging solutions based on Exchange 2000 Server. Progent is skilled in helping small companies get all the benefits of Microsoft Exchange 2000 under typical situations including updating from Microsoft Exchange 5.5 Server, moving from an ISP-managed or POP3 e-mail system, and jobbing out your Exchange 2000 administration.
If your company is producing Linux-based applications on a network that has Windows-based processors, PCs, and office applications, Progent offers full-service information technology outsourcing that frees you to focus on your area of high-value expertise without the continual distraction of managing your company information system. By using automated network monitoring and by delivering online and in-person assistance as your company needs it, Progent represents an economical way for maintaining an IT system that features excellent availability, security, and efficiency. Progent's UNIX/Linux developer support services include full-service it outsourcing, virtual infrastructure, remote and on-premises service and troubleshooting, proactive network monitoring services, and Help Desk Call Center services.
Progent offers one-on-one training customized for people who wish to broaden their understanding of the macOS and OS X platform, Apple Mac computers, or Mac office productivity software including Microsoft Word, Excel, and Outlook for Mac. Progent also offers specialized group or individual online classes for macOS and Mac OS X application software.
Progent delivers the help of Microsoft and Cisco-Premier network consulting experts to show customers economical alternatives to help organizations maximize the value of Microsoft and Cisco technology. For environments that range from small offices to nationwide corporations, Progent's expert consultants can help you improve your network's e-mail infrastructure, security, reliability, performance, and network management.
Progent can help your organization in any facet of your migration to Microsoft Exchange Server 2019 including deploying Windows Server 2019 Core as a host for Exchange; planning high availability (HA) architecture for an on-premises, Microsoft cloud connected or hybrid environment; moving mailboxes; planning and implementing Windows Hyper-V; setting up hardware load balancing; configuring DAG groups with MCDB caching; integrating with Skype for Business 2019 for voicemail; integration with SharePoint; updating firewalls; integration with Microsoft 365; and configuring Outlook.
Cisco Cisco Unified Communications Manager (Unified CM), originally known as CallManager, operates as the foundation of Cisco's communications and collaboration platform. Cisco Unified Communications Manager and Unified CM Express (CME) offer a location-independent IP-PBX by integrating tightly with apps that include Unified CM IM and Presence Service with Jabber support, Unity Express (CUE) for voicemail, Cisco Unified Mobility for Single Number Reach, and Cisco Unified Contact Center Enterprise for building a highly automated customer contact solution. Progent's CCIE-certified consultants can deliver efficient and budget-friendly remote and onsite expertise to help businesses of any size to create and administer Unified CM deployments by providing Cisco Unified Communications Manager integration and technical support services that deliver optimum productivity. Progent's consultants can help with any aspect of Unified CM setup and troubleshooting in areas such as integrating VoIP phones and Video phones, designing dial plans, configuring SIP connections and PSTN calling, deploying ISR routers with CUBE support, creating UCS server clustering systems for high availability, capacity planning, and integration with Microsoft Exchange Server.
Progent's Jabber consultants offer remote or onsite expertise to assist businesses of any size to plan, deploy, maintain, upgrade or debug Cisco Jabber environments and Cisco Unified Communications Manager infrastructure. Progent offers in-depth expertise for all the technologies that make up creating a cohesive Jabber solution such as Cisco network appliances and management tools, Microsoft 365 apps, Windows and Mac computers, Apple iOS and Android smartphones and tablets, SIP interfaces, WiFi networks, security and compliance, cloud integration, telepresence systems, PBX systems, disaster recovery preparedness, and the many other pieces of a modern collaboration ecosystem.
Progent can deliver a broad range of cost-effective consulting and support services to help your business to deploy, integrate, repair, and manage desktop PCs and laptops based on Microsoft Windows, macOS and OS X, or various editions of Linux. Progent can offer onsite or online help for single machines or laptops or help you to plan and carry out a company-wide rollout of new or revised operating system software and business applications. Progent can also supply consultants and technical workers to assist you to prepare for and complete an office move or merger designed to cause the least possible disruption of your business.
Progent provides national online technical support and troubleshooting services for businesses that run Apple macOS and OS X networks or whose information systems include a mix of Mac and Microsoft products. Progent's engineers can provide Mac clients a variety of services including desktop assistance, migration to the latest version of macOS from other earlier versions of macOS or OS X, plus help with Mac application software. Progent's specialists in Apple technology can also help you with Apple iPhone and iPad support, or migrating to iCloud services. Online IT help provides optimum return for your IT dollar by protecting user productivity and limiting the time charged for computer repair services. Advanced online access utilities and skilled service specialists and consultants allow Progent to solve the majority of IT issues without squandering time and expense by traveling to your site. In most of situations your network problems can be remediated over the phone or via a mix of telephone support and remote connectivity. Progent can make available Cisco certified CCIE network engineers and CISSP premier security professionals to assist you with the most difficult system issues.
Progent's certified SharePoint Server 2019 and SharePoint Online experts can provide affordable online and on-premises expertise, software development, and troubleshooting services for businesses of any size who intend to migrate to SharePoint 2019 or SharePoint Online from earlier versions of SharePoint. Progent can help you plan and execute an efficient upgrade to SharePoint 2019 on prem, SharePoint Online, or a hybrid environment that combines local and cloud-based components into a seamless information management system.
Progent's Microsoft certified consultants can offer small and medium size companies expert Microsoft SQL Server support. Microsoft SQL Server is a complete, web-ready database and data analysis platform that opens the door to the rapid creation of advanced business applications that can give your company a competitive advantage. SQL Server provides core support for XML and can query over the Internet and beyond the firewall. In addition to providing consulting, maintenance and troubleshooting services, Progent's SQL experts can help you use Microsoft SQL Server Reporting Services and Microsoft SQL Server Business Intelligence to enhance the productivity and profitability of your information network. Progent can also help you migrate from older versions of Microsoft SQL Server to Microsoft SQL Server 2005.
Progent's Ransomware Hot Line provides 24x7 access to a seasoned ransomware recovery consultant who can assist your business to contain the spread of an ongoing ransomware attack. Call 800-462-8800
Progent has been delivering SharePoint consulting services since the initial product was published more than 20 years ago, and Progent has the scope of IT knowledge to assist organizations of all sizes to design and implement a SharePoint Server 2013 installation and develop SharePoint Server 2013 applications that bring significant business benefit to your IT investment. Progent's Microsoft-certified consulting team can assist your company to assess the business advantages of migrating to SharePoint Server or SharePoint Online from earlier releases of SharePoint or from a different collaboration solution; decide if an on-premises, Cloud-based or hybrid deployment is best suited for your company; and select the right edition of SharePoint 2013 for your purposes. Progent offers full project management support or can assist in individual jobs related to your SharePoint 2013 deployment.
Progent is a Microsoft Certified Partner and has earned accredited competencies that include Advanced Infrastructure Solutions and Information Worker Solutions. Microsoft Certified Partners are the most successful organizations who receive the top client satisfaction and are afforded the closest working relationship with Microsoft. The knowledge, capabilities, and dedication required to earn the level of Microsoft Certified Partner benefits Progent's clients by enabling Progent to offer your company better solutions for your information network.
Progent's Microsoft-premier engineers can assist your organization to update your workstations from 32 to 64 bits. Progent can help your company to calculate the costs and advantages of moving to 64-bit desktop computing, design an affordable migration process that reduces business interruptions, and provide inexpensive, expert online help to assist you to configure 64-bit PC desktop operating systems and application software on your current hardware.
When conducting IT tasks for enterprise clients, Progent follows a phased approach driven by specified milestones so as to meet financial, scheduling and technical goals while reducing productivity disruption. Progent's Enterprise Services Methodology utilizes accepted project management standards derived from the leading practices described by the Microsoft Solutions Framework Project methodology which specifies requirements definition, design recommendations, test models, design tuning, and professional deployment. All phases are recorded to make available a detailed summary of technical services performed and to help in ongoing network support.
Progent's Microsoft certified professionals offer small and medium sized businesses expertise for Microsoft Forefront TMG and ISA Servers. Microsoft's Forefront TMG and ISA Servers include a full featured application-layer aware firewall that can secure your IT network from attack by outside and inside threats. Forefront TMG and ISA Server provide deep inspection of Internet protocols such as HTTP, which allows these products to uncover many threats that can elude ordinary firewalls. The integrated firewall and VPN structure of Forefront TMG and ISA Server permit stateful filtering and inspection of all VPN traffic. ISA Servers are the mainstay of Microsoft's system security strategy, and Progent's Microsoft-certified experts and CISSP, CISA and CISM certified security professionals can help you strengthen your IT security through experienced design and integration of Forefront Threat Management Gateway and ISA Servers. Progent's Microsoft consultants can help you to deploy Microsoft Forefront Threat Management Gateway 2010, manage and troubleshoot all versions of ISA Server, or migrate from ISA Server to Microsoft Forefront Threat Management Gateway.
Progent's Juniper-certified network engineers can assist your organization to design and carry out the installation of Juniper J Series firewall/VPN routers, configure security policies and fault-tolerant redundancy, and provide ongoing technical consulting and troubleshooting services.
Progent's Technical Response Center (TRC) provides low-cost nationwide extended hours online troubleshooting for information systems based on Windows and Cisco products and technologies. Progent's Microsoft and Cisco-Premier support experts offer 24x7 telephone support and online secure computer connection to isolate and resolve network problems rapidly and affordably.
Remote management cards give IT managers full control over a server without the requirement for a personal visit. Through remote management cards, all console screen information plus keyboard and mouse operations are transferred to an off-site session to an IT professional who can be located anywhere with Internet access. Progent's Microsoft and Cisco certified engineers can assist you to design, implement, and support a fault-tolerant company network that includes remote management cards and Progent can use these remote management cards to deliver efficient off-site technical support. Progent is familiar with a number of remote server management cards including Aten IP9001 remote management cards, American Megatrends remote management cards, Dell remote server management cards, HP Lights-Out 100c remote management cards, and Peppercon eRIC remote server management cards.