Network Help for Small Businesses
Support Delivery Options
Nationwide Online and Onsite Consulting and Technical Support
Progent offers a variety of options for delivering network support services to small businesses. These service delivery modes are designed to meet both the technical requirements and budgetary restrictions common to small organizations and therefore stress efficiency and affordability.
Remote Support
Progent is a pioneer in delivering network support remotely and has significantly expanded the set of services that can be provided effectively and economically via phone or secure Internet connections. Progent has successfully delivered remote network support services to small businesses in every state in the U.S. (see Progent's customer testimonials). Progent offers a variety of remote services from emergency troubleshooting for Windows, Linux, Apple Mac, and Cisco-powered systems:
- Network Troubleshooting: Progent's Technical Response Center is staffed with certified service professionals who offer small businesses remote network troubleshooting support, avoiding the expense or delay of travel for onsite service calls. Progent bills by the minute for remote troubleshooting, has no sign-up charges, and requires no time minimum, so you are invoiced only for the support you receive. Specialists you can access remotely include Cisco-qualified CCIE infrastructure experts, Microsoft-qualified MCSE and MCTS consultants, Apple Certified Support Professional (ACSPs), and CISSP-certified security engineers. (See Progent's IT industry certifications.)
- Help Desk Call Center: Small businesses can save money and improve the quality of network support with Progent's Help Desk Call Center Services. Progent's Help Desk Call Center Services allow you to tap into the expertise of a Microsoft Certified Partner or a Cisco-certified networking expert with decades of experience providing phone support for small businesses. In the vast majority of cases IT problems can be resolved over the phone or through a combination of phone support and secure remote access.
- Extended Hours Support: 24x7 online support is available through Progent's economically priced Extended Hours Support Program, which offers round-the-clock access to the Technical Response Center to minimize network downtime. Services available outside regular business hours include resolving problems with Microsoft-based server products, Windows desktop support, help with Microsoft Office applications, network and system backup and restore, and basic routing and switching support for Cisco networking products.
- Training: Progent's remote training webinars offer small businesses the cost savings, convenience, and flexibility of virtual seminars plus the proven teaching techniques of seasoned instructors using advanced technology to simulate live, interactive classrooms. Progent can provide online training for desktop applications such as Excel, Word, PowerPoint, Access, Outlook, Publisher, Visio, Microsoft Dynamics GP, Adobe Photoshop, and Crystal Reports.
- Security Assessment: Progent's remote Security Inventory Scanning Packages offer small businesses, at an affordable predetermined price, remotely administered scans of external and internal network security. The scanning results are evaluated by Progent's certified security engineers who then create a comprehensive report interpreting the security data and suggesting economical ways to mitigate any security vulnerabilities.
- Disaster Recovery: Progent offers small businesses an array of remotely managed disaster recovery support services that include business continuity planning, designing a resilient network architecture, help with selecting and using low-cost co-location data centers, expertise for installing Microsoft Data Protection Manager for dependable backup and restore, and help with using virtual server technology to minimize recovery time.
- Application Customization and Development: Progent's team of application development consultants offer in-depth knowledge of business application software and development tools. Progent can provide experts to customize and support Microsoft Dynamics accounting and management analytics software as well as applications from other publishers of software for financials, Enterprise Resource Planning, Manufacturing Resource Planning, project accounting, supply chain management, human resources, sales and marketing, retail, and distribution software.
- Network Consulting: Progent offers remote access to world-class consultants who can provide expertise in all facets of network architecture, security, disaster recovery, VoIP and unified communications, messaging and email, wireless infrastructure, server management, virtualization, telecommuting, mobile connectivity, remote offices, and other areas important to small business information networks. Progent's consultants are certified by major platform and infrastructure vendors including Microsoft, Cisco, Apple, Citrix, Juniper, Sun, and various Linux publishers. This breadth of expertise has allowed Progent to become the provider of choice for supporting small business networks that incorporate a mix of platforms and technologies and lack the rigid standardization of big-company IT environments.
Progent provides onsite technical support for registered customers in most zip codes in the United States. Progent's on-site service technicians can operate in conjunction with Progent's remote support experts to provide small and midsize companies with the best of both worlds: hands-on support professionals when you need them plus the on-line help of Progent's seasoned staff of network engineers, security professionals, and business software programmers. Progent can schedule in-person service calls to any major city in every state in the U.S. and the wait time is typically less than 24 hours. Progent requires no sign-up fee or retainer for registering as a Progent client for on-premises support. Examples of on-site support provided by Progent include:
- Computer Installation and Troubleshooting: Progent offers nationwide on-site technical support for common tasks such as troubleshooting and computer or software installation and can usually dispatch a certified technician within 24-hours of receiving a request for service. Because most small business managers are not aware of the large range of technical support issues that can now be resolved remotely, and at a significant savings in time and money, Progent recommends that clients discuss this remote service alternative with Progent's sales representative before scheduling on-site service.
- Temporary Staff Augmentation: If you have special migration or upgrade projects that temporarily require additional IT staff, Progent can supplement your internal organization with experienced technicians and consultants so you can complete special projects on time and within budget.
- Site Relocation: Progent can provide consulting experts who can help you plan and manage a seamless move of your IT infrastructure to a new facility, including data center design and setup, project management, ISP and telecommunications carrier selection and coordination, and synchronized system upgrades ' all with comprehensive ongoing support throughout. Progent's site relocation teams can work during off hours and weekends in order to minimize business disruption.
- Temporary CIO Services: If your company is too small to justify a full-time senior IT manager, a part-time CIO offers an affordable solution for developing and executing a comprehensive strategy to maximize the business value of your information system. If you have lost the services of a full-time CIO, a part-time expert can help your network stay productive as you qualify candidates for a permanent position. Progent can connect you with an IT management professional who can provide strategic direction to help you deploy appropriate technology to improve business processes so they align more closely with your corporate goals.
- Consulting: Some IT tasks require on-site expertise, and some managers prefer face-to-face meetings instead of virtual ones. Progent's consultants often deliver on-site service to enterprise customers and in many cases initiate major projects with small businesses on the client's premises. All of Progent's advanced consulting services are available on premises at an added cost.
Progent is a strong believer in the use of colocation data centers to host strategic application servers. No small or mid-size business has the resources to match the computer facilities available at low cost from an abundance of world-class data centers. Accordingly, Progent has developed hosting services based on combining enterprise-class data centers with Progent's IT management and support expertise to offer small businesses an affordable solution for achieving the same level of reliability, security, and recoverability that is demanded by the world's largest companies.
- Application Server Hosting: Progent's application hosting services for strategic servers such as Microsoft SQL Server offer many advantages to small organizations who lack the budgets or personnel to build an advanced in-house data center. Small businesses who rely on Progent to host application servers in enterprise-class data centers accrue multiple benefits including lower capital requirements, ongoing savings on operational costs, less distraction for company management, greater network resilience and recoverability, easier regulatory compliance, plus faster and more thorough disaster recovery.
- Private Cloud Hosting: Progent's Private Cloud hosting service combines proven virtualization technology, a state-of-the-art data center, and the support expertise of Progent's Microsoft-certified engineering team to provide small businesses with a comprehensive IT outsourcing alternative that enhances network dependability and security, eliminates management hassle, and saves money. With Virtual Server Hosting, a small business can have all of its software platforms and critical applications hosted in a secure and fault-tolerant data center on a fast, non-stop virtual host configured and maintained by Progent's network support experts.
Progent's ProSight suite of managed services allow small businesses to take advantage of affordable turn-key solutions for critical IT issues that require round-the-clock attention. Progent currently offers flat-rate managed services for network infrastructure monitoring, email filtering, behavior-based threat protection, and cloud-based data backup and recovery.
- Network Monitoring and Management: ProSight WAN Watch is a remote monitoring and management (RMM) service that automates and simplifies network management tasks like mapping network topology, keeping track of device configurations, isolating traffic bottlenecks, implementing critical software patches, and troubleshooting network appliances. By automating tedious network management tasks and providing intuitive visualizations and actionable alerts, ProSight WAN Watch can drastically reduce operational costs, avoid configuration errors, and ensure that your network infrastructure delivers optimum performance. Find out more about ProSight WAN Watch network infrastructure management.
- Email Filtering and Encryption: Progent has worked with top data security companies to offer ProSight Email Guard, a hybrid solution that combines cloud and on-premises resources to defend against spam, viruses, Denial of Service (DoS) attacks and other email-based threats. Email Guard offers both inbound and outbound filtering. Data Loss Protection (DLP) and cloud-assisted encryption use custom policies for automatically keeping sensitive information from leaking from your organization via intentional or careless emails. By blocking outbound spam and viruses, Email Guard also helps keep your organization off spam block lists. To assure consistent system performance, Email Guard offers adjustable, threshold-based rate control for inbound and outbound email traffic. Learn more about Progent's
ProSight Email Guard Spam and Virus Filtering. - Backup and Disaster Recovery: ProSight Data Protection Services offer small businesses an affordable managed solution for backup and recovery. ProSight DPS automates your backup workflow and enables fast recovery of vital data, applications and VMs. You can protect your critical data locally or to the cloud, or you can deploy an advanced hybrid solution that incorporates both on-premises and cloud resources. The technology behind ProSight DPS complies with important information assurance standards including HIPAA, FINRA, PCI and Safe Harbor. Learn more about ProSight Data Protection Services managed backup and disaster recovery.
- Active Security Monitoring and Ransomware Protection: ProSight Active Security Monitoring is an enterprise-class endpoint protection service that uses modern behavior analysis technology from SentinelOne to protect against the latest generation of threats such as ransomware and spear phishing, which routinely evade traditional signature-based anti-virus tools. ProSight ASM provides a unified solution for addressing the complete malware life cycle from front-line blocking through mitigation and remediation to visual forensics. Single-click rollback lets you quickly return compromised resources to a trusted state, and real-time immunization of all network endpoints limits the damage that can be caused by a successful intrusion. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about
ProSight Active Security Monitoring endpoint protection and ransomware defense. - Unified Physical and Virtual Endpoint Protection: ProSight Enhanced Security Protection (ESP) managed services offer economical in-depth protection for physical servers and VMs, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, endpoint management, and web filtering through leading-edge technologies packaged within a single agent accessible from a unified console. Progent's data protection and virtualization consultants can assist your business to plan and implement a ProSight ESP deployment that meets your organization's unique requirements and that allows you prove compliance with legal and industry information protection regulations. Progent will help you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require urgent action. Progent's consultants can also assist your company to install and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack like ransomware. Read more about Progent's
ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange email filtering. - Server and Desktop Remote Monitoring and Management: ProSight LAN Watch is Progent's server and desktop monitoring service that uses modern RMM technology to help ensure your critical computers are operating efficiently and reliably. ProSight LAN Watch continually monitors servers and desktops and, when a potential problem surfaces, immediately sends an alert to your designated management personnel and to your Progent support engineer so problems can be eliminated before they have a chance to impact your productivity. Find out more about ProSight LAN Watch server and desktop monitoring services.
- Virtual Machine and Private Cloud Hosting: ProSight Virtual Hosting service is an affordable way for small and mid-size businesses to have their key servers and applications hosted in a secure, Tier III datacenter in a virtualized environment configured and managed by Progent's IT experts. ProSight Virtual Hosting service allows clients to keep ownership of their data, OS licenses, and applications. Because the system is virtualized, it's easy and inexpensive to port to another host without requiring a time-consuming, costly and technically risky reconfiguration effort. This keeps you from being locked into a single hosting service. To learn more about ProSight Virtual Hosting services, see ProSight Virtual Hosting Services.
- Network Documentation and Password Management: ProSight IT Asset Management service is a network infrastructure documentation and password management service that allows you to create and maintain vital information about your IT infrastructure, procedures, apps and services. Authorized personnel can easily locate information like passwords, IP addresses or serial numbers and be alerted about impending expirations of SSLs, domains or warranties. By keeping you IT documentation updated and complete, you can eliminate half the time wasted looking for critical information about your network. ProSight IT Asset Management features a centralized resource for holding and sharing all documents associated with managing your IT infrastructure such as standard operating procedures (SOCs) and How To's for self-service. An advanced password management engine includes a secure password vault and allows policy enforcement, deep search, and comprehensive audit support. Whether you're expanding your infrastructure, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you need when you need it. Find out more about ProSight IT Asset Management service.
- ProSight Network Audit Basic: Network Infrastructure Audit
ProSight Network Audit Basic gathers and reports on important server and PC data and optionally reports information about additional network-attached devices. This value-priced audit includes a year of remote network monitoring powered by Progent's ProSight WAN Watch remote monitoring and management platform. Within 10 days after the audit commences, Progent delivers all details and reports gathered by ProSight WAN Watch. These deliverables include the Active Directory Health Check report completed by a Progent Microsoft expert. The Active Directory Health Check document includes identified misconfigurations or other errors and recommends appropriate solutions based on leading practices.
A valuable deliverable of the ProSight Network Audit Basic service is the Active Directory (AD) Health Check. This report describes the health of Active Directory, DNS, DHCP and Group Policy; compares the configuration of these services to leading practices; and suggests how any indentified errors could be fixed. This can be a valuable service because a carelessly maintained AD and related services can lead to severe consequences like network failures, long delays in authentication or access to print services, complete data loss, slow downs in recovery, security vulnerabilities, and erratic Internet performance.
To find out more about ProSight Network Audit Basic, visit ProSight Network Audit Basic.
- ProSight Network Audit Advanced: Network Infrastructure, Server and Desktop In-depth Audit:
ProSight Network Audit Advanced offers all items provided in ProSight Network Audit Basic plus a deep-dive, powered by ProSight LAN Watch server and desktop monitoring, into information about your Microsoft servers and workstations. ProSight Network Audit Advanced includes a year of remote network monitoring based on ProSight LAN Watch, and clients have access to the rich library of reports created by ProSight LAN Watch.
Reports accessible with ProSight Network Audit Advanced service include Asset Summary, Client Health Standards, Computer Audit, Computer Health Standards, Patch Compliance, Software List, and Ticket Summary.
For additional details about ProSight Network Audit Advanced and to view sample reports, go to ProSight Network Audit Advanced.
24x7 Support
Progent offers optional 24x7 remote and on-site support as an added cost option for most IT services.
Service Costs
Progent bills for all support and troubleshooting services by the minute and offers substantial discounts for large projects and regularly scheduled service. Rates are based on the qualifications of the personnel who provide the service, which in turn is dependent on the nature of the task. This billing policy can be a major benefit to Progent's customers, because it minimizes the likelihood of paying high rates for simple jobs but still makes it possible to elevate the level of expertise assigned to a task in case of technical complications or expanded requirements.
If your small business network needs any of the support services available from Progent, call 1-800-993-9400 or visit Contact Progent.
An index of content::
Windows 2012 Clustering Integration Services
Windows 2012 Cluster Server IT Consulting
Progent's certified failover clustering experts can assist you to assess the advantages of deploying Microsoft Windows Server 2012 failover clustering technology to build a powerful high-availability/disaster recovery strategy, help you to design and install a Windows Server 2012 environment, deliver online and on-premises consulting expertise and engineering support for clusters that include physical servers or virtual ones, and show you how to automate the management of clustered servers.
ASA 5505 Firewall Technology Consulting
Support Services ASA 5505 Firewall
Progent's Cisco certified network infrastructure experts can help your organization to maintain legacy PIX 500 or ASA 5500 firewalls or migrate to Cisco ASA 5500-X firewalls. Progent can also assist you to set up, manage, update and debug Cisco ASA 5500-X security appliances with Firepower Services.
Automatic Topology Mapping Configuration
Network Performance Optimization Remote Technical Support
ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller businesses to map, track, optimize and debug their connectivity appliances like switches, firewalls, and load balancers plus servers, client computers and other networked devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch ensures that network diagrams are kept current, copies and displays the configuration information of almost all devices connected to your network, monitors performance, and sends alerts when potential issues are discovered. By automating time-consuming management activities, ProSight WAN Watch can knock hours off common tasks such as making network diagrams, expanding your network, finding appliances that require critical updates, or resolving performance bottlenecks.
Consultants Exchange 2013 Disk Availability Group
Exchange 2013 Project Planning Remote Troubleshooting
Exchange 2013 incorporates significant improvements to the capabilities of Microsoft Exchange Server 2010 and delivers powerful new features as well as a revamped architecture. These enhancements favorably impact vital areas such as ease of administration, high availability (HA), security, operational costs, teamwork, extensibility, throughput, cross-version interoperability, and the user experience. Progent's Microsoft-certified Exchange 2013 consulting professionals can assist your organization to understand the potential advantages of migrating to Exchange Server 2013, design an efficient validation and rollout plan, and train your IT team to manage your Exchange Server 2013 environment. Progent can also provide ongoing remote consulting and management for Exchange Server 2013.
Contract Programming Firm SQL
MS SQL Consultant
Microsoft SQL Server 2005 offers indispensable, standardized tools to IT professionals as well as to information workers, reducing the difficulty of designing, integrating, administering, and using enterprise data and analytical applications on platforms ranging from handheld devices to enterprise information networks. The sophistication and integration demands of Microsoft SQL Server 2005 call for a network consultant with hands-on experience and broad knowledge in designing and building information-based, end-to-end business technology solutions. The experience of Progent's Microsoft-certified technical team, with an average of more than 10 years of background supporting Microsoft integration, ensures you success in designing, deploying and supporting Microsoft SQL Server 2005 solutions that are seamlessly integrated with the Microsoft .NET platform.
24-Hour Dynamics GP Support
Microsoft GP/Great Plains Computer Consultants
Microsoft Dynamics GP allows you to grow and manage your business more efficiently by offering deep availability of strategic information and a fast return on investment. Dynamics GP confers major productivity benefits including its ability to expand the presence of your organization, handle your financials, automate financial operations, standardize procedures across your company, improve inventory control, increase order accuracy, grow sales and minimize turnaround time, and increase free cash flow. Progent can show you how to set up and manage a robust, safe server and communications foundation to support Great Plains, and can offer experienced Dynamics GP support professionals to help you reap all the benefits of your Microsoft Dynamics GP business management system.
24-7 Skype for Business and Cloud Voicemail Professionals
Open Now Skype for Business Edge Server Pool Specialists
Lync Server 2010 supports IM, Presence, voice/video conferencing, desktop collaboration, as well as IP-based and public switched telephone network calling. Lync 2010 can enhance the capability of Exchange Server, SharePoint Server and Office desktop or cloud-based Microsoft 365 and simplify administration via integration with Active Directory. Lync can also cut capital and operational costs by doing away with Voice-over-IP equipment and subscription services, PBX gear, or conventional video conferencing solutions. Progent's Microsoft-certified unified communications experts offer remote and on-premises support to assist your company to manage and repair your current Lync 2010 deployment or assess the benefits of upgrading from Lync to Skype for Business, which is Microsoft's renamed and revamped release of the product family. Progent can also help you to plan and execute a smooth Skype for Business upgrade or a migration to Microsoft Teams.
24-Hour Consultants Ryuk ransomware hot line
24/7 Netwalker ransomware hot line Consulting Services
Progent's Ransomware Hot Line provides 24x7 access to a seasoned ransomware recovery consultant who can help your business to halt the spread of an active ransomware attack. Call 800-462-8800
Windows 7 Wireless IT Consultant
MCSE Expert Certified Consultants Windows 7 Upgrade
Progent's certified consultants offers remote and onsite consulting services to assist your company to administer, maintain, and repair PCs powered by Microsoft Windows 7 and also offers assistance with migrating to Windows 8.1 or Windows 10 from Windows 7. Progent offers expertise with change management, security and compliance, backup and restore, online connectivity, smartphone and tablet integration, Wi-Fi configuration, and remote network monitoring and alerts.
SQL Server 2019 High Availability Consultant Services
24x7x365 SQL Server 2019 Enterprise Online Support Services
Progent's Microsoft-certified SQL Server 2019 consultants can assist you to assess the advantages for migrating to SQL Server 2019 and can provide fast remote or onsite contact with experts in system planning and integration, application programming, SQL Server management, and cybersecurity.
Virtual Help Desk Costs Consulting Services
Remote Shared Computer Support Help Desk Costs Professional
Progent's Help Desk Call Center management and co-management service programs help businesses to save money and improve productivity.
Consulting Services Teams
Microsoft Teams and iPad Specialist
Progent can assist your organization to design a migration to Microsoft Teams from Skype for Business or Lync Server and configure, manage, and debug a cloud or hybrid implementation of Microsoft Teams. Progent can assist you to integrate Teams with Office and Microsoft 365 apps, Exchange Online, SharePoint Online, and your phone infrastructure.
Internet Service Provider Selection Consultant
ADSL2+ Specialist
Progent offers access to the cost-effective support of online Internet connectivity consultants to assist your organization to assess or enhance your Internet services so your Internet connectivity solution meets your business requirements. Services provided by Progent's engineers include assessment of your existing bandwidth utilization, vendor and plan analysis and ordering, network provisioning, and overseeing a seamless move to a different carrier and/or service plan. Provisioning can include enhancing current routers and switches and configuring new ones, implementing firewalls, and upgrading dependable Border Gateway Protocol configurations.
Online Consulting Supplemental Help Desk Cost Savings
Immediate Support Desk Sharing Cost Savings Online Troubleshooting
Progent's Help Desk outsourcing and co-sourcing services help organizations to cut costs and improve productivity.
Cybersecurity Consultancy SonicWall NSA 5650 Firewall
SonicWall TZ500 Firewall Security Consultants
Progent's certified SonicWall firewall experts can show you how to integrate, maintain, and troubleshoot SonicWall firewall devices including the current SonicWall TZ and NSa Series of firewalls and the older SonicWall PRO 2040 devices. Progent's CISM and CISA-certified cybersecurity consultants can show you how to incorporate SonicWall firewalls into an end-to-end network protection plan and design security into your corporate practices.
Immediate Consulting SUS
WSUS Engineers
Microsoft Windows Server Update Services enables IT administrators to install and monitor the latest Microsoft patches and security releases to Windows Server 2000, Microsoft Windows Server 2003, and Microsoft Windows XP operating systems. By using Microsoft Windows Server Update Services, network support staff can completely and easily manage the distribution of updates that are released via Microsoft Update to servers and workstations in an organization. Progent can assist you with technical details of the initial configuration of Microsoft WSUS such as designing the Microsoft Software Update Services deployment, configuring user's workstations, establishing the Group Policy parameters, and ensuring your Microsoft Windows Server Update Services GPO is associated with an Active Directory container that makes sense for your system environment.
SQL Development Companies
Microsoft SQL Consultants
Microsoft SQL Server 2000 is a complete, web-aware database and data analysis package that enables the rapid creation of a new generation of high-end applications that can give your business a significant competitive advantage. SQL Server features core support for XML and the capability to query across the Internet and beyond the firewall. The experience of Progent's Microsoft-certified SQL Server 2000 engineers, averaging more than over 10 years of background helping with Microsoft technology, assures you success in designing, deploying and managing Microsoft SQL Server solutions that are well connected with other applications based on Microsoft's .NET platform.
Select Topic: