Network Support for Small Organizations
IT Outsourcing and Network Monitoring
Nationwide Online and On-site Consulting and Technical Help
Affordable network administration, support, and Help Desk services for companies with 10-250 desktop clients users across North America
If you believed your company was too small to pay for the high reliability and protection of an enterprise-grade IT network, here’s great news: Progent’s Network Support Service Programs take care of your system maintenance problems the way some of the world’s largest businesses do — by outsourced services.
Progent has developed a selection of system support options and packages built on the automatic diagnostic capabilities of System Center Operations Manager, a next-generation system management software program that monitors the stability, performance, and protection of your information system and identifies problems before they can impact your productivity. Progent's Network Support Packages also feature network evaluation, security testing, Contact Center Support, and the configuration of protected online connections between your system and Progent’s support engineers. By finding problems proactively, providing the majority of solutions remotely, and concentrating the joint talents of Progent's Microsoft and Cisco-Certified support professionals, Progent can offer n and other North American companies top quality system help at budget-friendly costs.
Progent offers a variety of Network Support Packages to match your IT budget and business requirements:
Small Business IT Outsourcing Options
Designed for networks with 10 to 50 users, the Small Business System Support Service Program from Progent is ideal for companies who can’t justify the cost or distraction of managing internal network administrators and service personnel, but who still need high network availability and performance and expert technical support. By leveraging the efficiency of online data access, the automated intelligence of System Center Operations Manager (SCOM) server monitoring software, and the skill of Progent’s Helpdesk service organization, Progent can provide and other North American businesses enterprise-class system service at down-to-earth prices. Find out more about Progent's Small Business System Outsourced Services Options.
Managed
Network Monitoring
Package
For mid-size businesses with 50-250 desktop clients and a small internal support group, this co-sourcing option is an economical way to optimize system availability, speed, and protection during standard business hours. This package features Microsoft Operations Manager 2007 configuration and proactive monitoring, Help Desk Call Center support, on-location help with expert escalation capability, plus contracted Service Level Agreements. Learn more about Progent's Managed Network Monitoring Support Services.
Comprehensive
Network Monitoring
Package
Even if your company has a minimal computer support group and a modest IT budget, your information network can still feature the same high availability and performance that once needed a large in-house service organization. Progent's 24x7 Network Support Services, offered as an option to companies across the United States, combine the expertise of world-class Microsoft-certified and Cisco-premier IT consultants, the most recent system management software for 24x7 monitoring and threshold alarms, and economical support programs such as a help desk call center to keep your vital business applications and hardware up and running. Learn more information about Progent's Comprehensive Network Monitoring Service Program.
For more information about Progent's network support outsourcing, refer to Progent's
IT Support Packages Fact Sheets, downloadable in Acrobat format for convenient printing.
To read a case study of how Microsoft Operations Manager enabled a business achieve enterprise-class network support, open the Microsoft Operations Manager Case Study.
For more details about Progent's Network Support Outsourcing Packages centered around Operations Manager 2007, call
An index of content::
Microsoft Experts Windows 2003 Server Integration Support
Top Windows 2003 Online Consulting
Progent's certified Windows 2003 Server consultants offer computer support and expert consulting services for the complete line of Microsoft .NET Enterprise Servers, Microsoft Windows Server 2003, and Microsoft Windows Server 2000. Progent's Microsoft Windows Server 2003 migration, configuration, administration, and support services include network planning, installation, project management, on-site and remote network support and repair, Help Desk outsourcing, expert security services, turn-key outsourcing, and cost-effective co-sourcing.
Emergency Microsoft Hyper-V 3.0 Server Virtualization Services
Computer Consultant Hyper-V 3.0 Shared Nothing Live Migration
Microsoft Windows Server 2012 R2 Hyper-V advances the power of server virtualization in important areas such as multitenancy, flexible infrastructure, cloud support, expandability and throughput, and high availability. Progent's Microsoft-certified consultants can assist your business to benefit from Windows Server 2012 R2 Hyper-V to deploy and maintain virtual servers to cut network expenses and enhance productivity.
BlackBerry Software Technical Consultant
Blackberry Engineer
Progent offers the services of BlackBerry-premier professionals who can help small companies to design, administer, and repair BlackBerry solutions affordably and effectively, eliminating the requirement for an internal BlackBerry specialist and minimizing the expense and distraction of maintaining a mobile workgroup. Progent's BlackBerry engineers have in-depth experience cooperating with Progent's Microsoft-premier experts, Cisco CCIE network engineers, and CISSP and GIAC-certified security engineers. This breadth of expertise, combined with Progent's efficient remote service delivery model, provides small and mid-size companies an efficient solution for incorporating BlackBerry technology seamlessly into their IT network.
Top Ranked Altaro O365 Mailbox Backup Engineer
Altaro O365 Mailbox Backup Engineer
Progent is a certified Altaro partner and can plan and manage an implementation of Altaro Office 365 Backup to protect your Microsoft 365} user and group mailboxes, files stored on your company's OneDrive Accounts and SharePoint Document Libraries, plus user and group Teams Chats.
Microsoft System Center Operations Manager Configuration
24 Hour Microsoft Operations Manager Help and Support
Progent's Microsoft-certified consulting experts have more than a decade of background designing, implementing, enhancing and troubleshooting System Center Operations Manager solutions and can provide companies of any size advanced online or onsite consulting support for SCOM 2012. Progent can help you to plan a topology for System Center 2012 Operations Manager servers that delivers the responsiveness and availability needed to monitor your datacenter efficiently, whether your infrastructure are onsite, in the cloud, or a mixed solution. Progent can also assist you to install and set up SCOM 2012 management packs according to leading practices for tracking network fabric and Microsoft and third-party apps and services. Also, Progent can deliver fast remote or on-premises troubleshooting to assist you to fix critical problems uncovered by System Center 2012 Operations Manager.
Top Remote Workers Security IT Services
At Home Employees Security IT Consultants
Progent can help small and mid-size businesses to install cybersecurity defense systems and provide response expertise needed to support telecommuters.
Immediate Professional Forefront TMG 2010
Consultants Threat Management Gateway
Forefront TMG 2010 builds on the powerful security capabilities of Microsoft Internet Security and Acceleration Server 2006 and provides a easily administered web gateway that delivers a one-server solution for a variety of security features including an multi-layer firewall, URL monitoring and filtering, antimalware, IPS, application proxy, VPN management, and HTTP and HTTPS inspection. Forefront Threat Management Gateway includes comprehensive web security logging and reporting capabilities, allows custom reports generated by SQL Server, integrates with Active Directory to streamline authentication, and can be operated as a virtual server to cut expenses and enhance availability. Progent's Microsoft-certified consultants can help you to design and execute test and production deployments; integrate Forefront Threat Management Gateway with Windows 2008 R2, Active Directory, SQL Server, Microsoft Exchange Server, and Microsoft SharePoint 2010; set up Microsoft Forefront TMG 2010 to operate on a virtual server with Microsoft Windows Hyper-V; and deliver continuing support and repair services. Progent's consultants can also assist you to migrate economically to Microsoft Forefront TMG 2010 from Microsoft ISA Server 2006 or 2004.
Mission Critical IT Applications Computer Engineer
Server Management Integration Services
By using virtual server technology, companies are able to run multiple virtual servers on one physical server. Virtualization technology enables IT organizations to gain all the benefits of server isolation, but without the expense associated with buying additional server hardware. Virtualization is the enabling technology for private clouds, which offer major advantages including lowering the costs of capital equipment, datacenter facilities, and management while enhancing information security, system reliability, and recoverability. Other useful server management options include server monitoring software, Windows Server Update Services, and remote system management hardware. Progent's professional server management specialists can assist you in all areas of server virtualization and administration to enable your business to contain expenses and save time.
IT Consultant Small Business WiFi
After Hours Computer Consultants Wi-Fi site survey
Progent's Wireless Consulting Services provide a fast, affordable way for businesses of all sizes to integrate, manage and troubleshoot the latest wireless network technology. For 802.11n and the latest 802.11ac Wi-Fi environments, Progent can help you design and deploy appliances such as Cisco's Aironet and Meraki wireless access points and wireless network controllers. For wireless messaging and web-based business applications, Progent supports Apple iPhones, Apple iPads, Google Androids, and Windows smartphones and tablets.
8540 wireless controller Integration
Online Help Flex Series Wireless Controller
Cisco's Catalyst wireless controllers simplify the management of wireless LANs by unifying the configuration and management of wireless access points, optimizing Wi-Fi performance by limiting the effect of RF congestion, improving Wi-Fi uptime with fast auto-failover, and strengthening data security by identifying cyber threats and filtering network traffic based on user type and location. Progent's Wi-Fi consultants can assist your business to configure Cisco wireless LAN controllers to manage Wi-Fi networks of all sizes. Progent can assist you to maintain and debug your current Cisco-based Wi-Fi solution or implement a smooth migration to Cisco's modern wireless controller technology.
VMware Hy7brid Cloud Technology Professional
Specialists VMware vRealize Orchestrator vRO
Progent offers the support of a certified VMware VCDX expert to help you design, configure, manage and troubleshoot VMware vSphere and vCloud-based virtualization solution for local datacenters, cloud environments, or hybrid deployments. Progent can provide advanced knowledge for deploying and configuring VMware Site Recovery Manager and VMware's NSX network virtualization system for disaster recovery and business continuity. Progent offers in-depth experience of VMware vCloud Director, VMware vRealize Automation (vRA), vRO and vCloud Suite tools for administering private and public cloud and hybrid cloud environments that deliver maximum uptime, data security, and application mobility.
Urgent 24x7 Network Support and Integration
Microsoft Certified Consulting Services System Center MOM
Even if your business has a small computer services staff and a modest IT budget, your information network can still feature the same high availability and performance that once required a substantial internal service group. Progent's 24x7 Network Support Services for small businesses combine the expertise of world-class Microsoft-certified and Cisco-premier IT professionals, the most recent system management software for proactive monitoring and alerts, and cost-effective support packages such as a help desk service to keep your mission-critical network applications and servers up and running.
macOS Phone-based Engineers
macOS Phone-based Professional
Progent offers national online help and troubleshooting services for businesses who run macOS and OS X networks or whose information systems include a mix of Mac and Microsoft technology. Progent's experts can provide Apple macOS and OS X users a variety of IT services such as desktop assistance, migration to the most recent version of macOS from legacy editions of macOS or OS X, plus help with Mac applications. Progent's specialists in Apple technology can also assist your business with iPhone and Apple iPad integration and management, or moving to Apple's iCloud services. Online IT help provides optimum return for your information technology budget by extending client productivity and shortening the hours charged for computer repair services. Sophisticated online support tools and skilled service specialists and engineers combine to enable Progent to solve most IT problems without squandering time and expense by going to your location. In most of situations your IT problems can be remediated by telephone or via a combination of phone support and remote connectivity. Progent can offer the services of Cisco CCIE infrastructure experts and CISM and CISSP certified security professionals to help with the toughest system issues.
24x7 Expertise for IT Service Firms Computer Consulting
Consulting for IT Service Providers Online Help
Progent's Reseller Program for IT Service Organizations lets you take advantage of Progent's consulting experts under your own service brand as a transparent arm of your network consulting team.
Technical Support Services Remote Monitoring and Reporting
24x7x365 Monitoring and Reporting Support and Setup
Small to mid-sized businesses can now get all the benefits of Microsoft System Center Operations Manager 2007 and also have quick access to Progent’s Microsoft certified IT support experts. With Progent's affordably priced IT service programs, mid-size organizations can choose a basic co-sourcing service program based on Microsoft Operations Manager 2007 with network monitoring, reporting, Help Desk and online service or a comprehensive 24x7 outsourcing package. Progent offers expertise in Microsoft Operations Manager to provide small and midsize business information systems world-class reliability, protection and productivity.
Immediate Outsourced Programming Excel Power View
Microsoft 365 Excel Power View Coding
Progent's Microsoft-certified Office Excel and Office 365 Excel consultants offer a broad variety of remote services to assist your organization to plan, develop, pilot test, deploy, administer, and troubleshoot applications based on any release of Excel, including Excel Online and Office 365 Excel. Progent can assist your business to upgrade your current Excel applications to the latest versions of Excel, integrate Excel with iOS-powered iPhones and iPads and Google Android phones and tablets, and identify and fix compatibility problems between different versions of Office Excel. Progent offers on-demand support to organizations looking for a quick solution to a stubborn issue associated with Excel and Progent can also provide comprehensive project management services for upgrading or creating line-of-business applications built on Office Excel. Progent's cost-effective online training for Office Excel can be customized to address the special requirements of individuals or teams.
Microsoft SQL Server 2016 Small Office Computer Consultants
IT Outsourcing Firms Microsoft Sharepoint Server 2010
Progent's Microsoft-certified consultants offer network support and IT consulting services for Microsoft .NET Servers and programs and for Windows Server 2012, 2008 and 2003. Progent’s support team can help you design, integrate, maintain and manage the entire family of Windows .NET Servers including SQL Server, ISA Server, Microsoft Small Business Server, Microsoft Exchange Server 2013 and Exchange Server 2010, Microsoft SharePoint Server, Windows Hyper-V, Microsoft Lync Server, Microsoft Project Server, and Microsoft System Center Operations Manager.
Windows Server 2019 Windows Admin Center Specialist
Microsoft Certified Expert Windows Server 2019 Encrypted Networks Specialist
Progent's certified Windows Server 2019 experts can assist your organization to design and implement an efficient migration to Windows Server 2019 using existing system architecture or a cloud-hosted or hybrid model. Windows Server 2019 delivers significant improvements in scale, performance, ease of management, Hyper-V virtualization, security and compliance, hybrid local/cloud integration, resilience, and Linux support.
Microsoft Lync Presence Engineer
Consultancy Microsoft Lync Presence
Lync 2013, renamed Skype for Business, enables businesses of any size to build a centrally managed and secure communications ecosystem that permits the modern Bring-Your-Own-Device computing model with instant messaging, presence, web conferencing with app sharing and whiteboard, as well as IP-based and PSTN telephony enabled for a broad range of stationary PCs and handheld devices. Progent's certified Lync 2013 experts and system architects can help you to evaluate the business benefits of Lync Server 2013, design an on-premises, cloud-based (via Lync Online) or mixed topology suitable for your present and long-term plans, deploy Lync 2013 in a way that expedites your ROI, and deliver custom online and on-premises training to your management team and users. Progent offers in-depth expertise in critical components of a Lync 2013 solution that include Windows Server, SQL Server Express and Exchange Server, and Progent can assist you to combine Lync 2013 with popular Office and Microsoft 365 apps such as Outlook and PowerPoint.
Specialists Enterprise hybrid cloud integration
Enterprise hybrid cloud integration Engineer
Progent offers advanced remote consulting services to help organizations integrate their IT infrastructure with popular public clouds including Microsoft Azure and Amazon Web Services. Progent can help your it team to plan and manage hybrid ecosystems that can include Windows and Linux operating systems and apps in either cloud-only solutions or in hybrid topologies that combine physical IT assets along with public clouds. To help you to integrate public cloud services with physical datacenters, Progent offers a range of public cloud integration support services that include Microsoft Azure hybrid cloud design and deployment consulting, Amazon Web Services (AWS) cloud integration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 15 years of background delivering high-level consulting services remotely, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and affordably.
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