Affordable IT administration, support, and Helpdesk services for companies with 10-250 network clients users throughout the United States

If you thought your organization was too small to afford the elevated reliability and security of an enterprise-class IT network, then there's good news: Progentís System Support Packages solve your network management problems the way some of the worldís largest companies do — by outsourcing.

Progent offers a choice of system support options and service programs based on the automatic problem-solving features of Microsoft System Center Operations Manager, a next-generation system management software platform that monitors the stability, performance, and security of your information system and uncovers potential troubles before they are able to impact your network. Progent's Network Support Service Programs also include network evaluation, security audits, Helpdesk Outsourcing, and the establishment of protected online connections between your network and Progentís service engineers. By detecting problems proactively, delivering the majority of repairs remotely, and focusing the joint talents of Progent's Microsoft and Cisco-Certified support engineers, Progent can provide n and other North American businesses the highest caliber network support at affordable prices.

Progent offers a variety of Network Support Packages to match your IT budget and business requirements:


Small Business IT Outsourcing Options
Designed for systems with 10 to 50 desktop clients, the Small Business System Support Service Program from Progent is a great solution for businesses who canít afford the cost or hassle of hiring in-house network administrators and service staff, but who still require excellent network stability and performance and responsive computer support. By utilizing the efficiency of remote data access, the automated intelligence of System Center Operations Manager (SCOM) network monitoring, and the experience of Progentís Help Desk service organization, Progent can offer n and other North American businesses enterprise-class system support at realistic prices. Learn more about Progent's Small Business System IT Outsourcing Options.
Managed
Network Monitoring
Package

For medium-size businesses with 50-250 network clients and a small in-house support group, this co-sourcing package is an economical way to maximize system reliability, speed, and protection during normal business hours. This service program includes Microsoft System Center Operations Manager set up and proactive monitoring, Help Desk support, on-site service with fast escalation capability, plus contracted Service Level Agreements. Learn more about Progent's Managed Network Monitoring Package.

Comprehensive
Network Monitoring
Package

Even if your business has a minimal network support staff and a modest technology budget, your information system can still have the same high availability and performance that in the past required a substantial in-house service group. Progent's 24x7 Network Support Services, offered as an option to companies throughout the U.S., combine the experience of world-class Microsoft-certified and Cisco-certified IT consultants, the most recent system management software for proactive monitoring and alerts, and economical service packages such as a help desk service to keep your vital business applications and servers up and running. Learn more information about Progent's Comprehensive Network Monitoring Service Program.

For more information concerning Progent's IT support outsourcing, refer to Progent's Network Support Packages Fact Sheets, available in Adobe Acrobat files for easy printing.

To read an example of how Microsoft Operations Manager helped a business get world-class network support, read the Microsoft Operations Manager Case Study.

To learn more information about Progent's Network Support Outsourced Services Options centered around Microsoft System Center Operations Manager 2007, call 1-800-993-9400 or go to Contact Progent.

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Microsoft Forefront Threat Management Gateway 2010 builds on the proven security capabilities of Internet Security and Acceleration Server and provides a centrally managed Internet gateway that delivers a single-server solution for a variety of security features such as an multi-layer firewall, URL filtering, antimalware, IPS, reputation services, VPN management, plus HTTP and HTTPS inspection. Microsoft Forefront Threat Management Gateway provides advanced web security logging and reporting capabilities, permits custom reports powered by SQL Server, integrates with Active Directory to simplify authentication, and can be deployed as a virtual server to lower costs and improve recoverability. Progent's Microsoft engineers can assist your company to plan and carry out pilot and production implementations; interface Forefront TMG 2010 with Windows Server 2008, Active Directory, Microsoft SQL Server, Microsoft Exchange Server, and SharePoint; install Microsoft Forefront Threat Management Gateway 2010 to run on a virtual machine with Windows Hyper-V; and provide ongoing support and troubleshooting. Progent can also assist your organization to upgrade smoothly to Microsoft Forefront TMG 2010 from any version of ISA Server.

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Citrix has developed a powerful line of platforms that provide advanced manageability, scalability, and responsiveness for server virtualization and for centralized distribution of Windows desktops and applications. For delivering virtualized desktops and applications, Citrix has developed XenDesktop and XenApp. For making and managing virtual servers, Citrix offers XenServer and Citrix Essentials. Progent's Citrix-certified engineers can help your company to evaluate the business advantages of Citrix technology and help you plan, test, deploy, optimize, and maintain Citrix virtualization platforms.

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CRISC Certified Risk and Information Systems Control Analyst Consulting Services

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Linux Online Consultant Services
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Progent offers nationwide urgent phone support and consulting services for businesses who operate UNIX, Linux, or Sun Solaris environments or whose IT systems include a combination of UNIX/Linux and Microsoft technology. Remote IT help offers maximum leverage for your information technology dollar by preserving client productivity and limiting the hours charged for network analysis and repair. Sophisticated remote support utilities and experienced technicians and engineers combine to enable Progent to solve most IT issues without wasting time and expense by going to your site. In the vast majority of situations your IT problems can be dealt with by telephone or through a mix of phone support and online access. Progent can offer the services of Cisco certified CCIE network engineers and CISA premier security specialists to assist you with the most difficult system issues.

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Small Business Network Management Services Engineers
Network Management Outsourcing Services

Progent's ProSight portfolio of managed IT services are designed to provide organizations who have small internal network support teams with affordable access to world-class management platforms and technical expertise. Benefits of Progent's ProSight line of managed services include flat-rate network management expenses, automation of common management processes, continual absorption of the latest technology, smooth migration from older technology to modern solutions, close alignment of information technology with strategic goals, access to seasoned IT experts, and allowing management to concentrate on business issues instead of ever-changing computer technology.

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