Network Support for Small Companies
IT Outsourcing and Server Monitoring
Nationwide Online and Onsite Technical Support
Economical IT administration, support, and Contact Center services for businesses with 10-250 desktop clients users across North America
If you thought your business was too small to afford the elevated stability and security of an enterprise-level information system, here’s great news: Progent’s Network Support Packages take care of your system management problems the same way some of the world’s largest businesses do — by outsourcing.
Progent offers a selection of network maintenance options and service programs based on the automatic diagnostic capabilities of Microsoft System Center Operations Manager, a next-generation network management support program that tracks the availability, efficiency, and security of your business network and identifies potential troubles before they can impact your network. Progent's System Maintenance Packages also feature network evaluation, security testing, Contact Center Outsourcing, and the establishment of safe remote connections between your network and Progent’s service engineers. By detecting network issues proactively, providing most repairs remotely, and concentrating the combined expertise of Progent's Microsoft and Cisco-Certified support professionals, Progent can offer n and other U.S. companies top caliber system support at budget-friendly prices.
Progent offers a variety of Network Support Packages to match your IT budget and business requirements:
Small Business IT Outsourcing Options
Developed for networks with 10 to 50 users, the Small Business System Support Service Program from Progent is a great solution for businesses who can’t justify the expense or hassle of hiring internal network administrators and support personnel, but who still require high system stability and performance and responsive technical support. By leveraging the efficiency of online data access, the proactive intelligence of Microsoft System Center Operations Manager (SCOM) network monitoring software, and the knowledge and experience of Progent’s Helpdesk service team, Progent can offer and other North American companies world-class network service at down-to-earth costs. Learn more about Progent's Small Business System Outsourced Services Options.
Managed
Network Monitoring
Package
For mid-size companies with 50-250 network users and a small internal IT group, this co-sourcing package is an affordable alternative to maximize network availability, performance, and protection during normal work hours. This service program includes Microsoft System Center Operations Manager configuration and proactive monitoring, Help Desk Call Center service, on-location help with expert escalation ability, plus contracted SLA commitments. Find out more about Progent's Managed Network Monitoring Support Services.
Comprehensive
Network Monitoring
Package
Even if your company has a small computer support staff and a modest technology budget, your information network can still feature the same high reliability and performance that in the past needed a substantial in-house service group. Progent's 24x7 Network Support Services, offered as an extra-cost option to companies throughout the U.S., combine the expertise of skilled Microsoft-expert and Cisco-premier network professionals, the most recent network management software for proactive monitoring and alerts, and economical service programs such as a help desk service to keep your vital business applications and servers operating reliably. Learn more information about Progent's Comprehensive Network Monitoring Service Program.
For detailed information about Progent's IT service packages, check out Progent's
Network Service Packages Datasheets, downloadable in Acrobat files for convenient printing.
To see a case study of how Operations Manager helped a business achieve world-class system management, read the Operations Manager Case Study.
To learn more information about Progent's Network Support Outsourced Services Packages centered around System Center Operations Manager, phone
An index of content::
After Hours Windows 2016 Disaster Recovery Technical Support Services
Windows Server 2016 PowerShell Specialists
Progent's Windows Server 2016 disaster recovery/business continuity consultants can assist you to design a DR system based on Microsoft's cloud-tested Failover Clustering technologies such as Cluster Operating System Rolling Upgrade for non-intrusive migration to Windows Server 2016, Storage Replica for zero-data-loss recovery, Storage Spaces Direct for enterprise-class storage clusters using commodity hardware, VM Load Balancing for enhancing the speed and resilience of Failover Clusters while reducing TCO and operational expenses, and Cloud Witness for fast, economical deployment of a stretch cluster quorum arbitration point.
Professionals Skype for Business Persistent Chat
Skype for Business Web Apps Server Consultant Services
Progent's consultants can provide remote and on-premises consulting services for companies of any size to assess the benefits of migrating to Microsoft Skype for Business from any version of Lync Server or Microsoft Office Communications Server. Progent can assist you to design an on-premises, cloud-based or hybrid topology; integrate Skype for Business with SQL Server,Exchange Server, SharePoint and Office; set up high-availability mechanisms; interface Skype for Business with your PBX system and PSTN gateway; and interface with other collaboration platforms such as Cisco Video Interop Server. Progent's certified network security consultants can help you create and verify a security strategy for your Skype for Business deployment that is compliant with regulatory standards.
Exchange 2019 SharePoint Integration Online Technical Support
Urgent Consulting Exchange 2019 and Skype for Business
Progent can assist you in any facet of your upgrade to Exchange Server 2019 including configuring Windows Server 2019 Core as a host for Exchange; planning high availability (HA) system topology for a local, Microsoft cloud connected or hybrid environment; migrating mailboxes; designing and implementing Hyper-V; setting up hardware load balancing; configuring Database Availability Groups (DAGs) with MCDB caching; integrating with Skype for Business 2019 for voicemail services; setting up collaboration with SharePoint Server or SharePoint Online; updating firewalls; integration with O365; and setting up Outlook clients.
NetDocs and Azure Specialists
NetDocuments Telecommuters Consultant Services
NetDocuments (NetDocs) is a cloud-based document management system (DMS) built for legal workflows. Progent can provide remote guidance from NetDocuments experts who can help legal departments and law firms to plan, deploy, manage, tune, or debug a document management system solution based on NetDocuments.
Infor SyteLine CloudSuite Customer Portal Consultants
Top Rated Consultant Infor SyteLine CloudSuite Personalization
Infor CloudSuite Industrial, formerly called SyteLine, is an ERP platform that embodies more than a quarter century of experience assisting manufacturing and distribution organizations to simplify complex supply chains and streamline critical business processes in order to get products to market quickly and adhere to customer schedules consistently. Progent offers the expertise of an ERP specialist with over two decades of experience working with the SyteLine/CloudSuite Industrial platform. Progent can provide remote or on-premises services that can range from occasional guidance to solution planning and project management. Sample services offered by Progent for CloudSuite Industrial/SyteLine include installation, migration, business analysis, customization, Configure/Price/ Quote, web site integration, technical support, ETL, Amazon AWS integration, disaster recovery planning, and DBA services.
Virtual Server Technology Consultant Services
Mission Critical IT Applications Computer Consultant
Server proliferation wreaks havoc on IT budgets and management resources. Server consolidation through a virtual infrastructure offers lower TCO of hardware and quicker ROI, more leveraged utilization of servers, streamlined operations, increased system uptime, and easier manageability. Typical uses for virtual machines are hardware consolidation, economical hosts for mission-critical legacy applications running on obsolete operating systems, and inexpensive quarantine of program development or pilot testing systems from on-line systems.
Work at Home Endpoint Management Remote Troubleshooting
Remote Employees Endpoint Management Information Technology Consulting
Progent can assist small and medium-size businesses to configure efficient endpoint management and monitoring solutions for administering endpoint devices used by teleworkers.
Technical Support Services Cisco Virtual Private Network
VPN Support and Help
Cisco's security and offsite connectivity technology for small to medium sized businesses represent a complete array of manageable security hardware and software to let you safeguard your entire network infrastructure. Cisco's Virtual Private Network product family includes switches, firewalls, intrusion detection systems, and VPN access concentrators. Progent's professional consulting staff includes experienced engineers with Cisco's Certified Internetwork Expert and Cisco Certified Network Professional certifications who can help your company to evaluate Cisco VPN, Cisco RADIUS Security, and additional Cisco protection technologies that fit most closely with your corporate goals.
Microsoft Office XP Service Providers
Microsoft Office System IT Manager
Progent applies no startup charge and asks no monthly commitment for support services provided during regular business hours. Progent's one-minute granularity avoids large invoices for fast repairs so you will not be forced to allow simple problems to fester. .
Georgia Implementation
New Mexico Consulting Company
Progent’s Technical Response Center offers national extended hours remote support for networks based on Windows and Cisco products and technologies. Progent's Microsoft and Cisco-Premier service engineers offer after-hours phone help and online secure computer access to troubleshoot and repair network problems rapidly and economically. The scope of technical expertise represented by Progent's staff of nationwide support engineers makes it possible to escalate even the toughest problems to competent experts as required. For critical issues, the Technical Response Center tries to answer your call for support in less than one hour.
MOM 2000 Case Study
Microsoft Operations Manager Case Study
Before Progent’s MOM-based solution, network problems were handled reactively, after workers complained about them. With the benefit of proactive, automated warnings and trend analyses sent by MOM, Progent can now address system issues before they grow to be critical enough to disrupt network availability. Because of Microsoft Operations Manager, Progent can resolve potential problems before clients know that the problems exist. Progent has background with MOM 2005 and MOM 2000 to deliver small company IT systems enterprise-class availability, safety and performance.
ProSight Email Data Loss Protection Engineers
Email Guard DLP Consultant Services
Progent's ProSight Email Guard solution uses the services and infrastructure of top information security companies to deliver centralized management and comprehensive security for your email traffic. The hybrid architecture of Email Guard integrates cloud-based filtering with an on-premises security gateway device to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. The Cloud Protection Layer acts as a preliminary barricade and blocks most unwanted email from reaching your network firewall. This reduces your vulnerability to inbound attacks and saves system bandwidth and storage. ProSight Email Guard's onsite gateway appliance provides a deeper layer of inspection for inbound email. For outgoing email, the onsite security gateway offers anti-virus and anti-spam filtering, DLP, and encryption. The local security gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that stays within your corporate firewall.
Top Quality Data Center IT Consulting
Onsite Technical Support Internet Data Center
Progent’s data center IT services are designed for companies with equipment housed at Internet Data Centers or data center colo hosting sites and requiring timely in-person service at the colocation facility plus remote support from Microsoft and Cisco Premier professionals. Progent offers a complete array of data center and IDC and colocation consulting services including system topology analysis, Windows and UNIX server integration and support, tech support for server and telecommunications infrastructure, development and deployment of high availability systems, architecting and implementing layered security structures, firewall configuration and support, configuring load balancing solutions, and creating high-availability server and storage clustering configurations.
FreeBSD Integration Specialists
Technical Consultant BSD
Progent's UNIX family support services offer small companies and developers help with administering and supporting UNIX, Linux or Solaris environments that coexist with Microsoft-based networks. Progent can give your business access to UNIX experts, support professionals certified by Microsoft and Cisco, and security experts with CISSP certification. This wide array of expertise provides you with a convenient single source to show you how to build and maintain a protected and robust mixed-platform network and communications infrastructure that allows UNIX and Microsoft coexistence by integrating Windows with popular variants of UNIX such as Apple macOS and OS X, Solaris, IBM AIX, HP-UX (Hewlett Packard UNIX), BSD, SCO and SGI/Irix or major Linux platforms such as RedHat, SuSE Linux, Debian GNU/Linux and Mandrake.
NetDocs and iPhones Technology Professional
Consultant NetDocuments
NetDocuments (NetDocs) is a leading cloud-based document management system designed specifically for legal workflows. Progent offers remote guidance from NetDocuments consultants who can help your law firm to plan, configure, administer, tune, or debug a document management system solution based on NetDocs.
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