Affordable network administration, support, and Help Desk services for companies with 10-250 desktop clients users across North America

If you believed your company was too small to pay for the high reliability and protection of an enterprise-grade IT network, hereís great news: Progentís Network Support Service Programs take care of your system maintenance problems the way some of the worldís largest businesses do — by outsourced services.

Progent has developed a selection of system support options and packages built on the automatic diagnostic capabilities of System Center Operations Manager, a next-generation system management software program that monitors the stability, performance, and protection of your information system and identifies problems before they can impact your productivity. Progent's Network Support Packages also feature network evaluation, security testing, Contact Center Support, and the configuration of protected online connections between your system and Progentís support engineers. By finding problems proactively, providing the majority of solutions remotely, and concentrating the joint talents of Progent's Microsoft and Cisco-Certified support professionals, Progent can offer n and other North American companies top quality system help at budget-friendly costs.

Progent offers a variety of Network Support Packages to match your IT budget and business requirements:


Small Business IT Outsourcing Options
Designed for networks with 10 to 50 users, the Small Business System Support Service Program from Progent is ideal for companies who canít justify the cost or distraction of managing internal network administrators and service personnel, but who still need high network availability and performance and expert technical support. By leveraging the efficiency of online data access, the automated intelligence of System Center Operations Manager (SCOM) server monitoring software, and the skill of Progentís Helpdesk service organization, Progent can provide and other North American businesses enterprise-class system service at down-to-earth prices. Find out more about Progent's Small Business System Outsourced Services Options.
Managed
Network Monitoring
Package

For mid-size businesses with 50-250 desktop clients and a small internal support group, this co-sourcing option is an economical way to optimize system availability, speed, and protection during standard business hours. This package features Microsoft Operations Manager 2007 configuration and proactive monitoring, Help Desk Call Center support, on-location help with expert escalation capability, plus contracted Service Level Agreements. Learn more about Progent's Managed Network Monitoring Support Services.

Comprehensive
Network Monitoring
Package

Even if your company has a minimal computer support group and a modest IT budget, your information network can still feature the same high availability and performance that once needed a large in-house service organization. Progent's 24x7 Network Support Services, offered as an option to companies across the United States, combine the expertise of world-class Microsoft-certified and Cisco-premier IT consultants, the most recent system management software for 24x7 monitoring and threshold alarms, and economical support programs such as a help desk call center to keep your vital business applications and hardware up and running. Learn more information about Progent's Comprehensive Network Monitoring Service Program.

For more information about Progent's network support outsourcing, refer to Progent's IT Support Packages Fact Sheets, downloadable in Acrobat format for convenient printing.

To read a case study of how Microsoft Operations Manager enabled a business achieve enterprise-class network support, open the Microsoft Operations Manager Case Study.

For more details about Progent's Network Support Outsourcing Packages centered around Operations Manager 2007, call 1-800-993-9400 or visit Contact Progent.



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