Economical network management, maintenance, and Helpdesk services for businesses with 10-250 network clients users throughout the United States

If you thought your organization was too small to pay for the high stability and security of an enterprise IT network, then there's good news: Progentís Network Support Service Programs take care of your network maintenance hassles the way many of the biggest companies do it — by outsourced services.

Progent has developed a choice of network maintenance options and packages based on the automatic problem-solving capabilities of System Center Operations Manager (SCOM), an advanced network management software platform that monitors the stability, performance, and protection of your business network and uncovers problems before they can impact your network. Progent's System Support Packages also feature network assessment, security testing, Contact Center Support, and the establishment of safe remote communication between your network and Progentís service engineers. By detecting problems proactively, delivering most solutions remotely, and concentrating the combined talents of Progent's Microsoft and Cisco-Certified support professionals, Progent can provide n and other U.S. companies top caliber system support at ultra-competitive prices.

Progent offers a variety of Network Support Packages to match your IT budget and business requirements:

Small Business IT Outsourcing Options
Designed for networks with 10 to 50 desktop clients, the Small Business System Support Service Program from Progent is a great solution for businesses who canít afford the expense or distraction of hiring internal network administrators and support staff, but who still need excellent network availability and throughput and expert technical help. By leveraging the efficiency of remote network connections, the proactive knowledge base of Microsoft System Center Operations Manager server monitoring, and the experience of Progentís Help Desk service team, Progent can offer and other U.S. companies enterprise-class system support at affordable prices. Learn more about Progent's Small Business System IT Outsourcing Package.
Network Monitoring

For mid-size businesses with 50-250 desktop clients and a small in-house support staff, this co-sourcing option is an affordable way to maximize system reliability, speed, and protection during normal work hours. This package features Microsoft Operations Manager 2007 configuration and remote monitoring, Help Desk Call Center service, on-location help with fast escalation ability, plus negotiated SLA commitments. Find out more information about Progent's Managed Network Monitoring Options.

Network Monitoring

Even if your company has a small computer support staff and a limited technology budget, your information system can still feature the same high reliability and performance that in the past required a substantial internal support group. Progent's 24x7 Network Support Services, offered as an extra-cost option to small businesses across the U.S., combine the expertise of world-class Microsoft-certified and Cisco-premier IT consultants, the latest network management products for proactive monitoring and threshold alarms, and economical support programs such as a help desk call center to keep your mission-critical business software and servers up and running. Learn more information about Progent's Comprehensive Network Monitoring Service Program.

For detailed information about Progent's network support packages, refer to Progent's IT Service Outsourcing Datasheets, available in Acrobat files for easy printing.

To see an example of how Operations Manager enabled a company achieve enterprise-class network support, read the Microsoft Operations Manager Case Study.

To learn more details about Progent's Network Support Outsourcing Options based on Microsoft Operations Manager 2007, phone 1-800-993-9400 or see Contact Progent.

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If your company is developing Linux-based applications in an environment that includes Microsoft Windows-based processors, PCs, and office productivity products, Progent can provide comprehensive IT outsourcing that allows you to focus on your area of strategic know-how without the constant distraction of maintaining your company information system. By using automated network monitoring and by providing online and on-site assistance when your company needs it, Progent offers an affordable way for maintaining an information system that features high reliability, protection, and performance. Progent's UNIX/Linux developer assistance services feature comprehensive it outsourcing, virtual server infrastructure, remote and on-premises support and repair, 24x7 monitoring, and Help Desk Call Center support.

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Colocation Support
Network Security Consultants for Enterprise Windows

For large organizations, Progent can supplement in-house network support groups by providing extensive experience in deploying key Microsoft and Cisco products. Progent's certified professionals offer Enterprise Active Directory help, Exchange Server 2010 support, SharePoint Server experience, and Microsoft SQL Server consulting. For the national or worldwide enterprise with branches, Progent can act as a transparent local extension of enterprise network management. Progentís enterprise support services include corporate-wide security, online branch office support, network design, Sarbox conformance, project planning, and top-level support for multiple location office environments powered by Enterprise Windows 2000. Progent can provide on-site consultants and technicians to help with a campus move or branch move, or a system designer to help with building or using an Internet Data Center or co-location site.

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Small Business Specialist for Microsoft Computer Remote Support in Flint Michigan
SQL Server 2016 and Hyper-V Setup and Support
Network Engineer for SQL Server Analysis Services

Microsoft SQL Server 2016 offers major improvements in speed, capacity, data security, high-availability, BOYD support, plus built-in business intelligence. Innovations include PolyBase for processing SQL and NoSQ databases in one appliance for big data applications, Hadoop support, Row-level Security, Mobile Reports, and centralized management of on-premises and cloud-based operations and services. Progent's Microsoft-certified consultants can deliver online and onsite expertise to help businesses of all sizes to deploy, manage or troubleshoot any edition of SQL Server 2016. Progent can also help you to interface SQL Server 2016 with all core Microsoft platforms such as Windows Server, Exchange Server 2016, SharePoint Server, Dynamics GP, Lync or Skype for Business, and System Center Operations Manager (SCOM).

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Consulting Services for VoIP
VoIP Phone System Specialist

Progent's Cisco VoIP phone and video IP phone consultants can help you to integrate, manage, and troubleshoot Cisco VoIP phones, video IP phones and wireless IP handsets. Progent offers support for all versions of Cisco's IP phones from discontinued VoIP products to the latest media phones. Progent's IP telephony experts can also help your organization to integrate your VoIP phones and video IP phones with Unified CM, previously named CallManager, or with Cisco Unified Communications Manager Express to build a state-of-the-art IP-PBX ecosystem for unified messaging and collaboration. Progent can also assist you to install Cisco Unified CM apps like Cisco Unified CM IM and Presence Service with Jabber support, Cisco Unity Express for voicemail, Mobile Connect for Single Number Reach, and Cisco Unified Contact Center Enterprise for building an advanced customer contact center. Progent can deliver expertise with any facet of Cisco IP Phone integration including designing dial plans, configuring SIP gateways, deploying ISR routers with CUBE internetworking capability, and creating UCS server clustering and Cisco Survivable Remote Site Telephony (SRST) systems for survivability.

Sun Solaris Remote Technology Professional Linux Remote Specialists
Support and Setup for Debian Linux, Sun Solaris, UNIX Slackware Linux, Solaris, UNIX Consultant
Windows Failover Cluster Support and Integration
Failover Clustering Windows 2008 Computer Engineer

The server cluster feature set incorporated into the Datacenter and Enterprise editions of Microsoft Windows Server 2008 is radically redesigned to streamline the installation, setup, and maintenance of clusters that provide greater levels of system availability, security, performance, and versatility. New or improved capabilities include automated cluster verification, easier setup and installation, unified cluster management, redesigned cluster architecture for increased uptime, hardened protection and quorum structure, minimization of failure points, more storage and RAM capacity, and improvements for multi-site clusters. Progent's consultants can assist you assess the business benefits of Windows clustering, plan and implement an installation, educate your network support staff to manage your failover clusters, deliver ongoing consulting and technical help services, and create and validate a workplace recovery procedure.

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System Center MOM Consult in Greensboro, NC Designer for SQL Server Capacity Planning
Microsoft Azure hybrid cloud integration Specialist
Expert Microsoft Certified Azure Stack integration Professionals

Progent's consultants can help you with any phase of Microsoft Azure integration such as needs analysis, prerequisites evaluation, system architecture, pilot testing, implementation, automated administration, performance optimization, software license controls, disaster recovery preparedness, security planning, and regulatory compliance assessment. Progent can help you to set up and debug firewall appliances and VPN tunnels so your clients can securely access to Azure services, and Progent's Microsoft-certified consultants can help you integrate key Microsoft technologies to run in the cloud including Microsoft Windows Server, Exchange Server, SQL and SharePoint. Progent can also assist you to create a hybrid cloud environment that seamlessly integrates physical datacenters with Azure-based resources.

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Microsoft Certified Partner Windows Server 2019 with Linux Online Help
Windows Server 2019 Windows Defender ATP Integration Services

Progent's Microsoft-certified Windows Server 2019 consultants can help your company to design and implement an efficient migration to Windows Server 2019 using your current system architecture or a cloud-hosted or hybrid model. Microsoft Windows Server 2019 offers major enhancements in scale, performance, ease of management, Hyper-V virtualization, security and compliance, hybrid on-prem plus cloud integration, availability, and container support.

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CCIE Certified Unified CM PSTN gateway Specialist
VoIP Infrastructure Solution for SIP Network Consultants

Cisco Unified Communications Manager (CUCM or Unified CM), originally known as CallManager, operates as the heart of Cisco's communications and collaboration portfolio. Cisco Unified CM and Cisco Unified Communications Manager Express offer a modern IP-PBX by integrating with apps that include Unified CM IM and Presence Service with Jabber support, Cisco Unity Express for voicemail management, Cisco Unified Mobility for Single Number Reach, and Unified Contact Center Enterprise (Unified CCE) for building a highly automated customer contact center. Progent's CCIE-certified consultants offer efficient and affordable remote and onsite expertise to help businesses of any size to build and administer Unified CM environments by providing Cisco Unified Communications Manager configuration and technical support services that deliver maximum productivity. Progent can assist with any facet of Unified CM support and troubleshooting in areas that include integrating VoIP phones and desktop Video phones, designing dial plans, setting up SIP trunking and PSTN support, deploying ISR G2 routers with CUBE VoIP networking support, creating Cisco UCS server failover solutions for high availability, performance tuning, and integration with Exchange and Skype for Business.

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Configuration for Meraki Dashboard
Meraki MR20 Access Point Consultant

Progent's Cisco Meraki Wi-Fi AP experts offer online and on-premises support services to help organizations of any size to design, deploy, maintain, upgrade or debug Wi-Fi systems that include Cisco Meraki APs. Progent can assist you to configure and manage Meraki-based Wi-Fi networks for environments that range from a teleworker's home or a branch office all the way to a campus or a nationwide enterprise. Progent can also help you to integrate other Cisco products including Catalyst and Nexus switches, ASR routers and firewalls to create a cohesive ecosystem that provides identical access, responsiveness, security compliance, manageability and uptime for wired and wireless clients irrespective of their mobility or computing device.

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Microsoft Certified Technical Consultant for Exchange 2010 Migration
Microsoft Exchange 2010 Integration Technical Consultant

Progent's Microsoft-certified network engineers can assist your organization to assess the value of Exchange Server 2010 for your business and can assist your IT staff to design and carry out a smooth migration to Microsoft Exchange 2010 from Microsoft Exchange Server 2003 or Microsoft Exchange Server 2007 that will provide fast return on investment by improving your workers' efficiency, cutting the expense of equipment and support, streamlining administration, and integrating your vital communications platforms.

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WatchGuard VPN Network Intrusion Penetration Testing WatchGuard Firewall Cybersecurity Companies
Network Consultant for Cisco Firewalls
Support Services for PIX Firewall

Cisco's PIX 500 firewalls have reached end of life and Cisco might not support these legacy devices. Progent still provides technical support for Cisco's PIX Series firewalls to help you with maintenance and management and Progent can in addition help you assess if you should migrate to next generation firewall technology from Cisco. Progent's Cisco technology specialists can help you plan and carry out an efficient upgrade to Cisco ASA 5500-X firewalls following industry best practices.

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Small Business Managed Services Consultancy
Managed IT Services Consultants

Progent's ProSight family of managed services are intended to offer businesses who have small in-house network support teams with low-cost access to enterprise-class management tools and technical expertise. Advantages of the ProSight catalog of managed IT services include predictable IT maintenance costs, automation of routine administrative processes, continual absorption of new information technology, smooth transition from legacy systems to modern solutions, close fit between information technology with strategic goals, guidance from seasoned network experts, and allowing management to concentrate on business rather than ever-changing computer technology.

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