Economical IT administration, support, and Contact Center services for businesses with 10-250 desktop clients users across North America

If you thought your business was too small to afford the elevated stability and security of an enterprise-level information system, hereís great news: Progentís Network Support Packages take care of your system management problems the same way some of the worldís largest businesses do — by outsourcing.

Progent offers a selection of network maintenance options and service programs based on the automatic diagnostic capabilities of Microsoft System Center Operations Manager, a next-generation network management support program that tracks the availability, efficiency, and security of your business network and identifies potential troubles before they can impact your network. Progent's System Maintenance Packages also feature network evaluation, security testing, Contact Center Outsourcing, and the establishment of safe remote connections between your network and Progentís service engineers. By detecting network issues proactively, providing most repairs remotely, and concentrating the combined expertise of Progent's Microsoft and Cisco-Certified support professionals, Progent can offer n and other U.S. companies top caliber system support at budget-friendly prices.

Progent offers a variety of Network Support Packages to match your IT budget and business requirements:

Small Business IT Outsourcing Options
Developed for networks with 10 to 50 users, the Small Business System Support Service Program from Progent is a great solution for businesses who canít justify the expense or hassle of hiring internal network administrators and support personnel, but who still require high system stability and performance and responsive technical support. By leveraging the efficiency of online data access, the proactive intelligence of Microsoft System Center Operations Manager (SCOM) network monitoring software, and the knowledge and experience of Progentís Helpdesk service team, Progent can offer and other North American companies world-class network service at down-to-earth costs. Learn more about Progent's Small Business System Outsourced Services Options.
Network Monitoring

For mid-size companies with 50-250 network users and a small internal IT group, this co-sourcing package is an affordable alternative to maximize network availability, performance, and protection during normal work hours. This service program includes Microsoft System Center Operations Manager configuration and proactive monitoring, Help Desk Call Center service, on-location help with expert escalation ability, plus contracted SLA commitments. Find out more about Progent's Managed Network Monitoring Support Services.

Network Monitoring

Even if your company has a small computer support staff and a modest technology budget, your information network can still feature the same high reliability and performance that in the past needed a substantial in-house service group. Progent's 24x7 Network Support Services, offered as an extra-cost option to companies throughout the U.S., combine the expertise of skilled Microsoft-expert and Cisco-premier network professionals, the most recent network management software for proactive monitoring and alerts, and economical service programs such as a help desk service to keep your vital business applications and servers operating reliably. Learn more information about Progent's Comprehensive Network Monitoring Service Program.

For detailed information about Progent's IT service packages, check out Progent's Network Service Packages Datasheets, downloadable in Acrobat files for convenient printing.

To see a case study of how Operations Manager helped a business achieve world-class system management, read the Operations Manager Case Study.

To learn more information about Progent's Network Support Outsourced Services Packages centered around System Center Operations Manager, phone 1-800-993-9400 or go to Contact Progent.

An index of content::

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