Affordable network administration, maintenance, and Helpdesk services for businesses with 10-250 desktop users users throughout the United States
If you thought your organization was too small to afford the elevated stability and protection of an enterprise-class IT network, then there's great news: Progentís Network Support Packages take care of your network management hassles the same way some of the biggest businesses do by outsourced services.
Progent offers a choice of network support options and packages based on the automatic diagnostic features of Microsoft System Center Operations Manager, an advanced system management software platform that tracks the availability, performance, and protection of your information system and identifies potential troubles before they can impact your network. Progent's Network Support Packages also include network evaluation,
security audits, Help Desk Support, and the configuration of protected remote connections between your system and Progentís service engineers. By finding problems early, delivering most repairs remotely, and focusing the joint expertise of Progent's Microsoft-Premier service professionals, Progent can offer n and other U.S. companies the highest quality system support at budget-friendly costs.
Progent offers a variety of Network Support Packages to match your IT budget and business requirements:
Small Business IT Outsourcing Options
Developed for networks with 10 to 50 desktop clients, the Small Business Network Support Service Program from Progent is a great solution for companies who canít justify the cost or hassle of hiring internal IT administrators and support staff, but who still require excellent system stability and performance and responsive computer help. By utilizing the economy of remote network connections, the proactive knowledge base of Microsoft System Center Operations Manager (SCOM) server monitoring, and the experience of Progentís Help Desk service team, Progent can provide and other U.S. businesses enterprise-class system service at down-to-earth prices.
Find out more about Progent's Small Business Network Outsourced Services Package.
For medium-size companies with 50-250 network users and a small in-house support staff, this co-sourcing option is an economical alternative to maximize system availability, performance, and security during normal work hours. This service program features Operations Manager 2007 set up and proactive monitoring, Help Desk support, on-site service with fast escalation capability, plus negotiated SLA commitments.
Find out more information about Progent's Managed Network Monitoring Package.
Even if your company has a minimal computer support staff and a limited IT budget, your information network can still feature the same high availability and responsiveness that in the past needed a large in-house support organization. Progent's 24x7 Network Support Services, available as an option to companies throughout the United States, combine the expertise of world-class Microsoft-expert and Cisco-certified network consultants, the latest system management products for 24x7 monitoring and alerts, and economical service programs such as a help desk call center to keep your mission-critical network applications and hardware up and running.
Learn more information about Progent's Comprehensive Network Monitoring Service Program.
For additional information about Progent's network service packages, check out Progent's
IT Service Outsourcing Fact Sheets, available in Adobe Acrobat files for easy printing.
To see a case study of how Microsoft Operations Manager enabled a company get world-class network support, read the
Microsoft Operations Manager Case Study.
To learn more information about Progent's Network Support Outsourcing Options based on Microsoft System Center Operations Manager, call 1-800-993-9400 or see Contact Progent.
An index of content::
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Dynamics GP software offers analytics and reporting capabilities that allow you to track all business processes, revenues and expenses, and sales patterns with integrated drill-down, inquiry, and reporting capabilities. Progent's Dynamics GP reporting consulting expertise can help you create reports that let you analyze your business more thoroughly, turning uncooked data into useful business information. Progent can improve your reporting and analytics by offering Crystal Reports expertise, FRx support, and Microsoft Excel assistance. In addition to delivering reporting consulting, Progent can provide Microsoft .NET support, Microsoft SQL Server help, and programming design with VBasic, XML and other tools in order to offer custom line-of-business software development and web commerce solutions that integrate seamlessly with Dynamics GP/Great Plains.
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Progent provides national online help and troubleshooting services for businesses that operate UNIX, Linux, or Solaris networks or whose information systems include a mix of UNIX/Linux and Microsoft products. Online IT help offers optimum return for your information technology dollar by preserving client productivity and shortening the hours charged for computer analysis and repair. Sophisticated remote support tools and experienced technicians and consultants combine to enable Progent to handle the majority of network issues without wasting time and money by going to your site. In most of situations your IT problems can be remediated by telephone or via a mix of phone support and remote network analysis. Progent can put you in touch with Cisco CCIE network engineers and CISSP and ISSAP premier security specialists to assist with the toughest network problems.
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Progent uses an enterprise-class support reporting system that records and organizes detailed documentation for all billed services. Unlike some independent consultants or local support organizations who offer scant documentation or details of services done, each service provided by Progent is accompanied by full documentation. Each Progent consultant has use of the support documentation sent by every consultant to every customer. The practice of detailing and organizing support records results in more efficient support and eliminates a variety of common problems such as when a support customer is virtually held hostage to a consultant who refuses to release the keys to the kingdom.
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Progent's Microsoft-certified consulting experts have more than 10 years of experience planning, deploying, optimizing and fixing System Center Operations Manager solutions and can provide organizations of all sizes advanced remote or on-premises consulting services for SCOM 2012. Progent can help you to design a topology for Microsoft SCOM 2012 servers that delivers the performance and resilience needed to monitor your IT resources efficiently, whether your datacenters are on-premises, in the cloud, or a hybrid solution. Progent's SCOM consultants can also assist you to install and customize Microsoft SCOM 2012 management packs based on best practices for tracking network fabric and both Microsoft and 3rd-party applications and services. Also, Progent can deliver fast online or on-premises technical support to assist you to remediate serious problems uncovered by Microsoft SCOM 2012.
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Progent can assist companies of all sizes to migrate all or part of their computing infrastructure to Microsoft Azure. This can streamline IT management and lower equipment investments. Azure includes a comprehensive library of cloud services and Progent can help you to evaluate the advantages and limitations of different cloud networking models you can use with Azure. Progent can show you how to administer cloud-based or hybrid cloud and local apps and network infrastructure and ensure you avoid the common errors small companies make when moving to the cloud. Progent can assist you to configure VMs on Azure Virtual Machines, utilize cloud storage with Azure Storage, handle authentication with Azure Active Directory, and build transparent backup mechanisms with Azure Backup. Progent can also show you how to prepare perimeter firewalls and IPsec VPN tunnels and to integrate Apple iOS devices and Android handhelds.
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Progent's Microsoft-certified consultants can help organizations of all sizes to adhere to best practices to configure System Center 2012 Virtual Machine Manager hosts, fabric, storage systems, and library resources; plan, implement, and administer private clouds, virtual machines, and services in SCVMM 2012; and integrate SCVMM 2012 with SCOM 2012 for enterprise-class reporting. Progent can assist you to move from an earlier release of SCVMM or from another virtualization management system, and Progent can show you how you to optimize and troubleshoot your current SCVMM 2012 ecosystem to make sure you realize maximum business value.
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For desktop virtualization, Progent can provide the support of a Citrix-certified XenDesktop consultant who can help your company to plan a XenDesktop solution that maximizes the business value of your IT network; integrate XenDesktop technology with your servers, user computers, and peripherals; migrate your existing desktop virtualization software to current releases of XenDesktop; and provide advanced online troubleshooting. Progent can also train your network managers to follow best practices to manage your XenDesktop solution effectively.
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Progentís Microsoft certified consultants provide a range of support services for Dynamics GP. Dynamics GP/Great Plains is an accounting and business analysis solution built, like all Microsoft financial tools, on the scalable and familiar foundation of Microsoft Windows technology. Microsoft Dynamics GP provides an affordable solution for controlling and integrating accounting, e-commerce, supply chain, manufacturing, project accounting, field service, and human resources. Dynamics GP is simple to deploy and configure, and with its modular approach you are able to license only the capability you currently require, with the ability to expand clients and increase functionality when necessary. Progentís Microsoft Dynamics GP consulting engineers can help you deploy, configure and manage the current version of Microsoft Dynamics GP or upgrade efficiently from an older edition.
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