Affordable IT administration, maintenance, and Contact Center services for companies with 10-250 network users users across the U.S.
If you thought your company was too small to pay for the elevated stability and protection of an enterprise IT network, then there's great news: Progentís Network Support Packages take care of your system management hassles the same way some of the worldís biggest businesses do by outsourced services.
Progent has developed a selection of network support options and packages based on the automatic problem-solving features of System Center Operations Manager, an advanced network management support platform that monitors the availability, efficiency, and security of your information system and uncovers problems before they can impact your productivity. Progent's System Support Packages also feature network evaluation,
security testing, Contact Center Support, and the establishment of protected online communication between your network and Progentís support experts. By detecting network issues early, delivering the majority of repairs online, and concentrating the joint expertise of Progent's Microsoft-Certified service engineers, Progent is able to provide n and other North American businesses top quality network help at ultra-competitive costs.
Progent offers a variety of Network Support Packages to match your IT budget and business requirements:
Small Business IT Outsourcing Options
Developed for networks with 10 to 50 users, the Small Business System Support Service Program from Progent is a great solution for companies who canít justify the cost or hassle of hiring internal network administrators and service staff, but who still need high network stability and performance and responsive computer support. By utilizing the efficiency of remote data connections, the proactive intelligence of Microsoft System Center Operations Manager server monitoring software, and the experience of Progentís Help Desk Call Center support team, Progent can offer and other U.S. companies enterprise-class system support at realistic prices.
Find out more about Progent's Small Business Network Outsourced Services Package.
For mid-size companies with 50-250 network clients and a small internal support staff, this co-sourcing option is an affordable way to optimize system availability, performance, and protection during standard business hours. This service program features Microsoft System Center Operations Manager configuration and proactive monitoring, Contact Center support, on-location service with expert escalation capability, plus contracted Service Level Agreements.
Learn more information about Progent's Managed Network Monitoring Options.
Even if your company has a minimal network services group and a modest technology budget, your information system can still feature the same high availability and performance that once needed a large in-house service group. Progent's 24x7 Network Support Services, offered as an extra-cost option to companies throughout the United States, combine the experience of world-class Microsoft-certified and Cisco-premier IT professionals, the most recent system management software for 24x7 monitoring and alerts, and economical service programs such as a help desk service to keep your vital network software and servers up and running.
Learn more information about Progent's Comprehensive Network Monitoring Service Program.
An index of content::
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Progent can help your business to understand the wealth of subscription options available with Office 365 and configure your network with Office 365 so you realize maximum business value. Progent offers expertise with multi-platform environments that include Windows, macOS or OS X, and Linux technology. Progent can also assist your business to create and maintain hybrid networks that seamlessly combine local and cloud resources.
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Progent's ProSight Active Security Monitoring is an endpoint protection solution that incorporates cutting edge behavior-based machine learning technology to defend endpoints as well as servers and VMs against modern malware assaults such as ransomware and email phishing, which easily get by traditional signature-based anti-virus products. ProSight ASM safeguards on-premises and cloud-based resources and offers a single platform to manage the complete malware attack lifecycle including protection, detection, mitigation, cleanup, and forensics. Key capabilities include single-click rollback using Windows VSS and automatic network-wide immunization against newly discovered attacks.
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Progent's ProSight Virtual Hosting service offers comprehensive hosting of a small or mid-size organization's servers in an environment that delivers the highest degree of availability and expandability and is also easy to transfer to another host. ProSight Virtual Hosting services are based upon proven virtualization architectures that enable small and midsize businesses with multi- platform IT systems to economize significantly on the expense of capital investments, infrastructure support, and network administration while achieving enterprise-class fault tolerance and an unprecedented level of vendor independence.
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Microsoft CRM helps mid-market companies nurture positive customer interactions. Built-in Sales and Customer Service modules enable in-house staff to share data to help promote sales success and deliver consistent, efficient customer service. Progent can set up the most sensible network infrastructure, including local and offsite wireless access, to support Microsoft CRM, and Progent's Experts Team can supply your company with a certified MS CRM professional who can show you how to integrate Microsoft CRM with your marketing or customer support databases.
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Progentís IT outsourcing services offer economical computer consulting for small organizations. Whether it involves designing system infrastructure, creating an in-house Help Desk or outsourcing a one, deploying a new e-mail system, monitoring your network, or developing an on-line eCommerce solution, outsourcing your network engineering services can contain costs and eliminate uncertainties, allowing IT service expenses to grow in a more moderate and controlled manner than is feasible by building up a bulky, all-purpose internal IT staff. Progentís Outsourcing White Paper and flyers show how Progent can help you create a protected and robust network architecture for your vital business software based on Windows such as Office XP, Office 2003, and Office 2000.
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Progentís Technical Response Center provides affordable nationwide after-hours remote assistance for networks powered by Windows and Cisco technology. Progent's Microsoft and Cisco-Certified service engineers provide 24x7 telephone support and online secure network access to isolate and resolve network problems rapidly and economically.
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CIO Support Outsourcing
Consultant Services CIO
Progent can provide the part-time or temporary assistance of a veteran CIO to provide strategic direction to assist your company pick and maintain IT technology to meet your present needs and that can be a solid basis for your growth. Progent's temporary CIO services provide economic advantages to companies who want to optimize the impact of their IT expenditures but who are without the budget or unwilling to add another high-level position to their head count. Because Progent is vendor-neutral, with a sizable team of engineers certified to support all major operating systems and connectivity technologies plus a wide range and business software, Progent is in an ideal position to offer unbiased advice as well as expert technical support for developing IT solutions that match the particular requirements of your organization.
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Progentís Wireless Site Survey assists you to plan and implement an 802.11a/b/g/n or 802.11ac (Wi-Fi) wireless network adapted to your facilities, providing your business a WLAN that has the coverage, performance, capacity, Quality of Service, security, and roaming ability your company needs. Progent's Wireless Site Survey services are available either as an affordable online service or as a more comprehensive onsite service.
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