Economical IT management, support, and Help Desk services for companies with 10-250 network clients users across the United States
If you believed your organization was too small to pay for the elevated reliability and security of an enterprise-grade information system, hereís great news: Progentís Network Support Service Programs solve your network management hassles the way some of the largest businesses do it by outsourced services.
Progent has developed a choice of system maintenance options and service programs based on the proactive diagnostic features of Microsoft System Center Operations Manager (SCOM), an advanced network management support platform that tracks the availability, performance, and security of your business network and uncovers potential troubles before they are able to disrupt your productivity. Progent's System Support Service Programs also feature network evaluation,
security testing, Help Desk Call Center Outsourcing, and the establishment of protected remote connections between your system and Progentís support experts. By detecting network issues proactively, providing most solutions online, and focusing the joint talents of Progent's Microsoft and Cisco-Certified support professionals, Progent can offer n and other U.S. companies the highest quality network help at budget-friendly prices.
Progent offers a variety of Network Support Packages to match your IT budget and business requirements:
Small Business IT Outsourcing Options
Developed for systems with 10 to 50 users, the Small Business Network Support Service Program from Progent is ideal for companies who canít afford the expense or hassle of hiring internal IT administrators and service personnel, but who still require high network stability and throughput and responsive technical support. By leveraging the economy of online data connections, the proactive intelligence of System Center Operations Manager network monitoring software, and the skill of Progentís Contact Center support team, Progent can offer n and other North American companies enterprise-class network service at down-to-earth costs.
Find out more about Progent's Small Business Network IT Outsourcing Options.
For medium-size businesses with 50-250 network users and a small internal support staff, this co-sourcing option is an economical way to optimize system availability, performance, and security during standard work hours. This package includes Microsoft Operations Manager set up and remote monitoring, Help Desk Call Center support, on-location service with expert escalation capability, plus negotiated Service Level Agreements.
Learn more information about Progent's Managed Network Monitoring Support Services.
Even if your business has a small network support group and a limited IT budget, your information network can still feature the same high availability and responsiveness that once needed a substantial internal support group. Progent's 24x7 Network Support Services, offered as an option to companies throughout the U.S., combine the expertise of world-class Microsoft-certified and Cisco-certified IT consultants, the most recent system management products for proactive monitoring and alerts, and economical support programs such as a help desk service to keep your mission-critical network software and hardware up and running.
Learn more information about Progent's Comprehensive Network Monitoring Service Program.
For more information about Progent's IT support packages, check out Progent's
Network Support Outsourcing Datasheets, available in Acrobat format for easy printing.
More topics of interest:
To read an example of how Microsoft Operations Manager enabled a business get enterprise-class system support, read the
Operations Manager Case Study.
For more information about Progent's Network Support Outsourced Services Packages based on Microsoft System Center Operations Manager 2007, call 1-800-993-9400 or go to Contact Progent.
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Progent's pricing model is to charge for phone support and on-site visits per minute. Consequently, you are charged exclusively for delivered support. Progent does not impose a more expensive rate for off-hours or urgent support, and inside California or in areas where Progent offers on-site service, Progent does not bill for travel except for urgent calls where on-site work is less than 4 hours. Also, Progent applies no minimum charge and requires no retainer for services delivered during normal business hours. Many service organizations demand substantial minimum payments or charge for every quarter hour or longer. Progent's small granularity avoids big bills for quick fixes so you won't be forced to allow minor problems to fester.
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Progent is one of the most experienced IT support companies for designing email solutions powered by Microsoft Exchange 2000 Server. Progent specializes in helping small businesses receive all the benefits of Microsoft Exchange 2000 for typical scenarios including upgrading from Microsoft Exchange 5.5 Server, migration from an ISP-managed or POP3 e-mail environment, and outsourcing your Microsoft Exchange 2000 support.
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Progent's ProSight Email Guard solution uses the technology of top data security companies to deliver centralized control and comprehensive security for your inbound and outbound email. The powerful structure of Progent's Email Guard combines cloud-based filtering with an on-premises security gateway device to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. ProSight Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of unwanted email from making it to your network firewall. This decreases your exposure to inbound threats and conserves system bandwidth and storage space. ProSight Email Guard's onsite gateway appliance provides a further layer of analysis for incoming email. For outbound email, the local security gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local gateway can also help Exchange Server to track and safeguard internal email that stays within your corporate firewall.
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Progent provides nationwide online help and troubleshooting services for companies who operate UNIX, Linux, or Solaris environments or whose information systems include a combination of UNIX/Linux and Microsoft Windows technology. Remote network consulting offers optimum leverage for your information technology budget by protecting user productivity and limiting the time billed for computer repair services. Sophisticated online access tools and skilled technicians and engineers allow Progent to solve the majority of network issues without squandering time and money by going to your site. In the vast majority of situations your IT issues can be dealt with over the phone or through a combination of telephone support and online access. Progent can make available Cisco certified CCIE network engineers and CISA and CISM certified security specialists to help with the toughest network issues.
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Progent provides nationwide online help and troubleshooting services for businesses that operate Apple macOS and OS X environments or whose information systems include a combination of Apple Mac and Microsoft Windows products. Progent's experts offer macOS and OS X clients a range of services such as desktop assistance, upgrading to the latest version of macOS from earlier editions of Apple macOS or OS X, plus help with Mac applications. Progent can also help your business with Apple iPhone and Apple iPad support, or moving to Apple's iCloud. Remote network consulting offers optimum leverage for your information technology dollar by extending user efficiency and limiting the hours billed for network repair services. Advanced online access tools and skilled service specialists and engineers combine to enable Progent to solve the majority of IT issues without squandering time and money by going to your location. In most of situations your IT issues can be dealt with by telephone or via a combination of phone help and remote network analysis. Progent can put you in touch with Cisco CCIE infrastructure engineers and CISA and CISM premier security specialists to assist you with the toughest system problems.
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With Catalyst switches for small and medium-sized businesses, Cisco enables organizations to realize the full advantages of adding intelligence into their networks. Cisco's Catalyst switch technology makes it possible to deploy capabilities to make your IT network sufficiently available to accommodate real-time needs, scalable to facilitate growth, secure enough to protect confidential information, and capable of prioritizing and managing all traffic to optimize network operations. Progent's Cisco certified consultants can show you how to pick out and deploy Catalyst switches appropriate for your company. Also, Progent's CISM and CISA certified security specialists can help you create a comprehensive protection plan and set up Cisco Catalyst switches so they help enforce your security strategy. Catalyst switches that Progent supports include the Cisco Catalyst 2950 switches, Catalyst 3750 switches, Cisco Catalyst 4500 switches, and Cisco Catalyst 6500 switches.
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Android integration Professional
Progent's seasoned team of IT consultants and application experts have extensive experience providing online and on-premises assistance for businesses of all sizes who need to incorporate Android phones and tablets into their IT systems so that users can be productive while on the go. Progent has the breadth of skills to solve network issues that span numerous manufacturers and that entail a combination of legacy and up-to-date information technology. Progent provides budget-friendly remote expertise to help you with any aspect of designing, implementing, managing and troubleshooting your Bring-Your-Own-Device (BYOD) environment. Progent can provide as-needed support to assist you to resolve particularly stubborn IT issues, or Progent can provide outsourced or co-sourced project management support to ensure that you complete strategic network initiatives on time and within budget. Progent can assist with on-premises, cloud-based, or hybrid networks and offers expertise with operating systems, applications, management tools and network infrastructure. Progent also can provide specialized group or individual classes to help you manage and operate Android phones securely and productively.
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Red Hat Linux, Sun Solaris, UNIX Integration Support Slackware Linux, Solaris, UNIX Setup and Support
Exchange 2010 Migration Configuration
Online Support Services for Exchange 2010 Integration
Progent's Microsoft-certified network engineers can assist your organization to determine the benefits of Microsoft Exchange 2010 for your company and can assist you to plan and carry out a smooth upgrade to Microsoft Exchange Server 2010 from Exchange 2003 or Exchange 2007 that will offer fast return on investment by improving your productivity, lowering the expense of hardware and support, streamlining management, and consolidating your key communications platforms.
Remote Help Desk Design Consultant Technical Consultants in San Anselmo, Belvedere CA
Aironet Support and Setup
Aironet Wave 2 Wi-Fi AP IT Consulting
Progent's certified wireless experts can assist organizations of all sizes to plan, deploy, manage and troubleshoot Cisco Aironet wireless AP environments to provide the performance, coverage, capacity, expandability, security compliance and manageability needed for seamless connectivity between wireless and wired network infrastructure. Progent can provide affordable online and onsite support for legacy and new-generation 802.11ac Aironet wireless access points and Progent can help your business plan and manage wireless solutions that include indoor and outdoor Aironet access points.
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Microsoft Exchange 2003 Network Consulting Services
Spam filter Computer Installation
Progent's Microsoft-certified consultants have more than a decade of experience delivering messaging solutions for companies ranging from small offices to global enterprises. Progent offers economical consulting for all editions of Exchange Server to strengthen email and virus protection, configure high availability email environments, and facilitate remote and mobile email access. Progentís Exchange consulting services can help you in planning and carrying out a migration from an outdated SMPT server or unsupported Microsoft Email package such as Microsoft Exchange 2003 to Exchange Server 2016. Progent provides support for Windows 8, Windows 7, Vista, and Windows XP clients running Office Outlook and can show you how to configure Microsoft Outlook Web App (OWA) for all major web browsers. For email virus protection, spam filtering and data data leak prevention, Progent offers Email Guard email filtering and encryption.
Remote Support Small Office IT Outsourcing Remote Support Networking Company
Remote Troubleshooting for Cisco PIX to ASA upgrade Support and Setup
SCCM 2007 Software Inventory Consulting Services SCCM 2007 Troubleshooting On-site Support
Exchange 2013 Performance Tuning Consulting
Exchange 2013 Backup and Restore On-site Technical Support
Exchange Server 2013 includes significant improvements to the capabilities of its predecessor Microsoft Exchange Server 2010 and delivers powerful innovations plus a revamped architecture. These improvements favorably impact key IT areas including manageability, availability, compliance, cost of ownership, teamwork, scalability, performance, cross-version interoperability, and the user experience. Progent's certified Exchange 2013 consultants can assist your organization to understand the potential advantages of upgrading to Microsoft Exchange 2013, create a cost-effective validation and deployment strategy, and educate your IT staff to manage your Microsoft Exchange Server 2013 environment. Progent also offers ongoing remote consulting and support and management for Microsoft Exchange Server 2013.
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Professional for Windows Server 2012 R2 Essentials
Windows Server Essentials Client Computer Backup Engineers
Windows Server Essentials is a value-priced, entry-level OS that enables small businesses to make the move from the older stand-alone in-house datacenter to the modern hybrid networking paradigm that combines both local and virtualized cloud-hosted software and infrastructure. Progent's Microsoft-certified consultants offer budget-friendly online consulting and technical support for Microsoft Windows Server Essentials. Progent can assist you to evaluate the potential business advantages of moving to Essentials and implementing a hybrid on-premises/cloud-based model for your network ecosystem. Progent offers comprehensive project management support so you can design and execute an efficient migration to Microsoft Windows Server 2012 R2 Essentials, Microsoft Office 365, and other Microsoft Online applications and services. Progent can also provide continuing consulting, technical support, and customized training.
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Saint Paul Consultancy Services Group Exchange 2007 Manage St Paul Airport MSP
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Microsoft Certified Expert Windows and UNIX Professional
Windows and UNIX Consulting
If you are developing UNIX or Linux software in an environment that includes Windows-based processors, PCs, and office productivity products, Progent offers full-service IT outsourcing that allows you to focus on your field of high-value know-how while avoiding the continual distraction of maintaining your company information system. Through the use of smart network monitoring and by providing online and on-site assistance when your business needs it, Progent offers an affordable way for maintaining an information system that features high dependability, security, and efficiency. Progent's developer support services feature comprehensive network support outsourcing, virtual infrastructure, remote and in-person support and repair, proactive network monitoring services, and Helpdesk outsourcing.
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Lync Server 2013 Web Apps Server Professional
Lync Server 2013 Consultants
Microsoft Lync Server 2013, now called Skype for Business, allows businesses of any size to build a centrally managed and secure communications environment that supports the modern BYOD computing style with IM, presence, audio/video and web meetings with application sharing, and both IP and PSTN telephony enabled for a wide assortment of stationary PCs and mobile clients. Progent's certified Lync Server 2013 experts and network architects can help you to assess the advantages of Lync Server 2013, create an in-house, cloud-resident (with Lync Online) or hybrid model appropriate for your present and future plans, deploy Lync 2013 in a way that expedites your ROI, and provide live webinar and on-premises training to your management team and end users. Progent offers in-depth expertise in key pieces of a Lync Server 2013 solution that include Microsoft Windows Server, SQL Server Express and Exchange Server, and Progent can assist you to integrate Lync Server 2013 with popular Office and Office 365 applications including Outlook and PowerPoint.
SharePoint 2019 Power BI Remote Consulting SharePoint Server 2019 Migration On-site Technical Support
SharePoint Backup and Recovery Professional IT Services
SharePoint Remote Troubleshooting SharePoint Portal Server Network Engineer
SharePoint Server 2010 Remote Troubleshooting Microsoft SharePoint Server 2013 Technology Consulting San Francisco
SharePoint Server 2010 Support and Help Professionals
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Professionals for IT Training
Technical Support for Knowledge Transfer
Progent practices knowledge transfer from Progent's consultants to clients. By educating customers to resolve technical issues that are within their scope, Progent can concentrate on delivering high-value services where Progent faces little competition. Small companies who work with familiar freelance service providers or who maintain internal support personnel benefit when Progent transfers knowledge about new technology and proven processes to make their networks more reliable, secure, and productive.
Small Business Network Consulting Group Top Quality Colorado Springs, Colorado Migration Consulting
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Solano County Small Business Outsourcing in Northern California Microsoft and Cisco Online Support for Solano County in California
Microsoft, Cisco and Security Certified Experts Microsoft Windows 10 Assessment and Deployment Kit Engineers
Consultant Services for Windows 10 Microsoft Deployment Toolkit
Progent's Microsoft-certified consultants can assist businesses of all sizes to evaluate Windows 10 or to upgrade to Windows 10 from an older version of Microsoft Windows. Remote and on-premises evaluation and migration support for Windows 10 offered by Progent include ROI analysis, project supervision, application compatibility testing, pilot systems, virtualization architecture, Cloud and hybrid solutions, mobile device management and synchronization, telecommuter access, security and compliance, streamlined deployment and administration, network infrastructure optimization, Wi-Fi support, disaster recovery planning, group and personal training for IT support personnel and users, and post-migration technical help.
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Support and Setup for Linux Linux Integration Services in Burlington, VT, Rutland, VT, Montpelier, VT
ProSight Email Guard Content Filtering Service Consultant Services
Email Quarantine Specialist
Progent's ProSight Email Guard solution uses the services and infrastructure of leading information security vendors to provide centralized control and comprehensive security for your email traffic. The powerful structure of Progent's Email Guard integrates cloud-based filtering with an on-premises gateway appliance to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The Cloud Protection Layer acts as a preliminary barricade and blocks most unwanted email from reaching your network firewall. This reduces your vulnerability to external threats and conserves system bandwidth and storage space. ProSight Email Guard's on-premises security gateway appliance provides a further layer of analysis for inbound email. For outgoing email, the local gateway offers AV and anti-spam filtering, DLP, and email encryption. The local security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that stays inside your security perimeter.
Technical Support Services for Microsoft System Center Operations Manager in Sacramento, CA Independent Red Hat Linux, Sun Solaris, UNIX Remote Consulting in Birmingham Alabama
Microsoft Experts Microsoft Access desktop Contract Development
Microsoft Office Access Contract Programmer
Progent offers economical online support for all releases of Office Access including Access desktop and Access Web App and offers advanced help for application programming, database migration, performance optimization, BI reporting, and maintenance. Progent also offers tailored online classes for Access programming and database management.
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Ubuntu Linux, Sun Solaris, UNIX Consultant Services Washington DC IT Consultants
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VMware vCloud Suite Consulting
VMware VCDX certified Technology Professional
VMware's popular Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to define, automate and verify a consistent workflow for recovering applications and services rapidly after a breakdown. Site Recovery Manager supports centrally managed and automated disaster recovery, application mobility, and transparent site migration, failback and site re-protect. SRM also allows non-disruptive testing for disaster recovery, upgrades and fixes and can generate audit reports to verify complete service restoration, validate SLAs and prove compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consultant to assist you to design, deploy, test and administer a disaster recovery solution powered by VMware SRM.
West Virginia - Charleston, WV, Huntington, WV, Morgantown, WV, Parkersburg, WV Remote Support Cisco Certified Experts West Virginia Network Admin Companies
Windows Server 2003 Specialists Windows 2003 Server Remote Troubleshooting
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