Economical IT management, support, and Help Desk services for companies with 10-250 network clients users across the United States

If you believed your organization was too small to pay for the elevated reliability and security of an enterprise-grade information system, hereís great news: Progentís Network Support Service Programs solve your network management hassles the way some of the largest businesses do it — by outsourced services.

Progent has developed a choice of system maintenance options and service programs based on the proactive diagnostic features of Microsoft System Center Operations Manager (SCOM), an advanced network management support platform that tracks the availability, performance, and security of your business network and uncovers potential troubles before they are able to disrupt your productivity. Progent's System Support Service Programs also feature network evaluation, security testing, Help Desk Call Center Outsourcing, and the establishment of protected remote connections between your system and Progentís support experts. By detecting network issues proactively, providing most solutions online, and focusing the joint talents of Progent's Microsoft and Cisco-Certified support professionals, Progent can offer n and other U.S. companies the highest quality network help at budget-friendly prices.

Progent offers a variety of Network Support Packages to match your IT budget and business requirements:


Small Business IT Outsourcing Options
Developed for systems with 10 to 50 users, the Small Business Network Support Service Program from Progent is ideal for companies who canít afford the expense or hassle of hiring internal IT administrators and service personnel, but who still require high network stability and throughput and responsive technical support. By leveraging the economy of online data connections, the proactive intelligence of System Center Operations Manager network monitoring software, and the skill of Progentís Contact Center support team, Progent can offer n and other North American companies enterprise-class network service at down-to-earth costs. Find out more about Progent's Small Business Network IT Outsourcing Options.
Managed
Network Monitoring
Package

For medium-size businesses with 50-250 network users and a small internal support staff, this co-sourcing option is an economical way to optimize system availability, performance, and security during standard work hours. This package includes Microsoft Operations Manager set up and remote monitoring, Help Desk Call Center support, on-location service with expert escalation capability, plus negotiated Service Level Agreements. Learn more information about Progent's Managed Network Monitoring Support Services.

Comprehensive
Network Monitoring
Package

Even if your business has a small network support group and a limited IT budget, your information network can still feature the same high availability and responsiveness that once needed a substantial internal support group. Progent's 24x7 Network Support Services, offered as an option to companies throughout the U.S., combine the expertise of world-class Microsoft-certified and Cisco-certified IT consultants, the most recent system management products for proactive monitoring and alerts, and economical support programs such as a help desk service to keep your mission-critical network software and hardware up and running. Learn more information about Progent's Comprehensive Network Monitoring Service Program.

For more information about Progent's IT support packages, check out Progent's Network Support Outsourcing Datasheets, available in Acrobat format for easy printing.

To read an example of how Microsoft Operations Manager enabled a business get enterprise-class system support, read the Operations Manager Case Study.

For more information about Progent's Network Support Outsourced Services Packages based on Microsoft System Center Operations Manager 2007, call 1-800-993-9400 or go to Contact Progent.

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Progent's Microsoft-certified network engineers can assist your organization to determine the benefits of Microsoft Exchange 2010 for your company and can assist you to plan and carry out a smooth upgrade to Microsoft Exchange Server 2010 from Exchange 2003 or Exchange 2007 that will offer fast return on investment by improving your productivity, lowering the expense of hardware and support, streamlining management, and consolidating your key communications platforms.

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Progent's certified wireless experts can assist organizations of all sizes to plan, deploy, manage and troubleshoot Cisco Aironet wireless AP environments to provide the performance, coverage, capacity, expandability, security compliance and manageability needed for seamless connectivity between wireless and wired network infrastructure. Progent can provide affordable online and onsite support for legacy and new-generation 802.11ac Aironet wireless access points and Progent can help your business plan and manage wireless solutions that include indoor and outdoor Aironet access points.

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Progent's Microsoft-certified consultants have more than a decade of experience delivering messaging solutions for companies ranging from small offices to global enterprises. Progent offers economical consulting for all editions of Exchange Server to strengthen email and virus protection, configure high availability email environments, and facilitate remote and mobile email access. Progentís Exchange consulting services can help you in planning and carrying out a migration from an outdated SMPT server or unsupported Microsoft Email package such as Microsoft Exchange 2003 to Exchange Server 2016. Progent provides support for Windows 8, Windows 7, Vista, and Windows XP clients running Office Outlook and can show you how to configure Microsoft Outlook Web App (OWA) for all major web browsers. For email virus protection, spam filtering and data data leak prevention, Progent offers Email Guard email filtering and encryption.

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Exchange 2013 Performance Tuning Consulting
Exchange 2013 Backup and Restore On-site Technical Support

Exchange Server 2013 includes significant improvements to the capabilities of its predecessor Microsoft Exchange Server 2010 and delivers powerful innovations plus a revamped architecture. These improvements favorably impact key IT areas including manageability, availability, compliance, cost of ownership, teamwork, scalability, performance, cross-version interoperability, and the user experience. Progent's certified Exchange 2013 consultants can assist your organization to understand the potential advantages of upgrading to Microsoft Exchange 2013, create a cost-effective validation and deployment strategy, and educate your IT staff to manage your Microsoft Exchange Server 2013 environment. Progent also offers ongoing remote consulting and support and management for Microsoft Exchange Server 2013.

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Professional for Windows Server 2012 R2 Essentials
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Windows Server Essentials is a value-priced, entry-level OS that enables small businesses to make the move from the older stand-alone in-house datacenter to the modern hybrid networking paradigm that combines both local and virtualized cloud-hosted software and infrastructure. Progent's Microsoft-certified consultants offer budget-friendly online consulting and technical support for Microsoft Windows Server Essentials. Progent can assist you to evaluate the potential business advantages of moving to Essentials and implementing a hybrid on-premises/cloud-based model for your network ecosystem. Progent offers comprehensive project management support so you can design and execute an efficient migration to Microsoft Windows Server 2012 R2 Essentials, Microsoft Office 365, and other Microsoft Online applications and services. Progent can also provide continuing consulting, technical support, and customized training.

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Microsoft Certified Expert Windows and UNIX Professional
Windows and UNIX Consulting

If you are developing UNIX or Linux software in an environment that includes Windows-based processors, PCs, and office productivity products, Progent offers full-service IT outsourcing that allows you to focus on your field of high-value know-how while avoiding the continual distraction of maintaining your company information system. Through the use of smart network monitoring and by providing online and on-site assistance when your business needs it, Progent offers an affordable way for maintaining an information system that features high dependability, security, and efficiency. Progent's developer support services feature comprehensive network support outsourcing, virtual infrastructure, remote and in-person support and repair, proactive network monitoring services, and Helpdesk outsourcing.

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Lync Server 2013 Web Apps Server Professional
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Microsoft Lync Server 2013, now called Skype for Business, allows businesses of any size to build a centrally managed and secure communications environment that supports the modern BYOD computing style with IM, presence, audio/video and web meetings with application sharing, and both IP and PSTN telephony enabled for a wide assortment of stationary PCs and mobile clients. Progent's certified Lync Server 2013 experts and network architects can help you to assess the advantages of Lync Server 2013, create an in-house, cloud-resident (with Lync Online) or hybrid model appropriate for your present and future plans, deploy Lync 2013 in a way that expedites your ROI, and provide live webinar and on-premises training to your management team and end users. Progent offers in-depth expertise in key pieces of a Lync Server 2013 solution that include Microsoft Windows Server, SQL Server Express and Exchange Server, and Progent can assist you to integrate Lync Server 2013 with popular Office and Office 365 applications including Outlook and PowerPoint.

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Progent practices knowledge transfer from Progent's consultants to clients. By educating customers to resolve technical issues that are within their scope, Progent can concentrate on delivering high-value services where Progent faces little competition. Small companies who work with familiar freelance service providers or who maintain internal support personnel benefit when Progent transfers knowledge about new technology and proven processes to make their networks more reliable, secure, and productive.

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Progent's Microsoft-certified consultants can assist businesses of all sizes to evaluate Windows 10 or to upgrade to Windows 10 from an older version of Microsoft Windows. Remote and on-premises evaluation and migration support for Windows 10 offered by Progent include ROI analysis, project supervision, application compatibility testing, pilot systems, virtualization architecture, Cloud and hybrid solutions, mobile device management and synchronization, telecommuter access, security and compliance, streamlined deployment and administration, network infrastructure optimization, Wi-Fi support, disaster recovery planning, group and personal training for IT support personnel and users, and post-migration technical help.

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ProSight Email Guard Content Filtering Service Consultant Services
Email Quarantine Specialist

Progent's ProSight Email Guard solution uses the services and infrastructure of leading information security vendors to provide centralized control and comprehensive security for your email traffic. The powerful structure of Progent's Email Guard integrates cloud-based filtering with an on-premises gateway appliance to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The Cloud Protection Layer acts as a preliminary barricade and blocks most unwanted email from reaching your network firewall. This reduces your vulnerability to external threats and conserves system bandwidth and storage space. ProSight Email Guard's on-premises security gateway appliance provides a further layer of analysis for inbound email. For outgoing email, the local gateway offers AV and anti-spam filtering, DLP, and email encryption. The local security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that stays inside your security perimeter.

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Microsoft Experts Microsoft Access desktop Contract Development
Microsoft Office Access Contract Programmer

Progent offers economical online support for all releases of Office Access including Access desktop and Access Web App and offers advanced help for application programming, database migration, performance optimization, BI reporting, and maintenance. Progent also offers tailored online classes for Access programming and database management.

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VMware vCloud Suite Consulting
VMware VCDX certified Technology Professional

VMware's popular Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to define, automate and verify a consistent workflow for recovering applications and services rapidly after a breakdown. Site Recovery Manager supports centrally managed and automated disaster recovery, application mobility, and transparent site migration, failback and site re-protect. SRM also allows non-disruptive testing for disaster recovery, upgrades and fixes and can generate audit reports to verify complete service restoration, validate SLAs and prove compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consultant to assist you to design, deploy, test and administer a disaster recovery solution powered by VMware SRM.

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