Computer Help for Small Companies
IT Outsourced Services and Server Monitoring
Nationwide Remote and On-site Consulting
Additional Topics of Interest
Information Risk Evaluation Consulting
Technology Professional Wireless Security Inventory
Progent provides small businesses a pair of specially designed network security evaluation packages that include, for a set fee, remotely administered scans of your security profile which are evaluated by expert security specialists who interpret the data collected by the remote scan, deliver objective summaries of your existing network security, and offer suggestions for remediation. Progent has developed two non-overlapping security evaluation scanning packages for external and internal security scanning that are priced to meet the restricted budgets of small businesses while delivering enterprise-quality evaluations of your IT network's exposure to assault.
ProSight DPS ECHO Backup and Recovery Services Integration
Online Troubleshooting ProSight DPS ECHO Backup and Recovery Services
ProSight Data Protection Services ECHO from Progent provide small and medium-sized businesses a low cost end-to-end service for secure backup/disaster recovery. Available at a fixed monthly rate, ProSight DPS automates and monitors your backup processes and enables fast restoration of critical files, applications and virtual machines that have become unavailable or corrupted due to hardware breakdowns, software glitches, disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's disaster recovery consultants can provide world-class expertise to configure ProSight Data Protection Services to be compliant with regulatory standards such as HIPAA, FINRA, PCI and Safe Harbor and, whenever needed, can assist you to restore your critical data.
Online Technical Support SharePoint Web Parts
SharePoint InfoPath Forms Services Remote Consulting
Progent's Microsoft consultants can provide affordable remote technical support and development services to assist your business to design, deploy, administer, and maintain SharePoint 2010 environments that can feature web sites able to function as portals, extranets, document and media management applications, blogs, data marts, business analytics, enterprise search engines, workflows, and other utilities to support and enhance information sharing. Progent can help you combine SharePoint 2010 with Microsoft SQL Server and with other data sources and with Microsoft's familiar desktop programs like Office Excel, Word, Outlook, and Project. Progent can assist you to upgrade from earlier versions of SharePoint or adapt a multi-vendor mix of web technologies into a unified and easily managed SharePoint 2010 environment.
Catalyst 9000 Switch Support and Integration
Catalyst Switch IOS-XR Online Support
Progent's Cisco-certified CCIE experts can help you to set up, manage, update, optimize and troubleshoot Catalyst switches. Progent can also help your business to harden the security of Catalyst switches and migrate efficiently from outdated switches to modern devices.
Top Database Application Development Engineers
Consult Database Development
Progent's Microsoft-certified relational database developers can provide small and midsize businesses remote DBA and programming services for popular database products such as MS SQL Server, Oracle, MySQL, and Microsoft Office Access. Support services offered by Progent include software installation and integration, database design and programming, administration support, replication and synchronization strategies, storage management, performance tuning, migration, information security, backup and recovery systems, troubleshooting, and webinar training.
ProSight VM Security Professional
Consult ProSight Phishing Defense
ProSight Enhanced Security Protection (ESP) services offer economical multi-layer protection for physical servers and virtual machines, desktops, mobile devices, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alarms, endpoint management, and web filtering via leading-edge technologies packaged within one agent accessible from a unified control. Progent's security and virtualization experts can assist your business to design and configure a ProSight ESP environment that meets your organization's specific needs and that helps you achieve and demonstrate compliance with legal and industry data security standards. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require urgent action. Progent's consultants can also assist your company to set up and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack such as ransomware.
Reporting Amazon EC2 AMI
Largest Amazon EC2 endpoint Contract Programming
Progent can provide cost-effective remote support to help companies of any size to access Amazon AWS cloud services such as Amazon EC2 for virtual machine hosting, Amazon Simple Storage Service (Amazon S3) for expandable low-latency storage, and Amazon Glacier for low-cost archival storage. Progent can help your IT team with every aspect of Amazon AWS migration and troubleshooting including needs analysis, readiness evaluation, system design and review, testing, configuration, centralized administration, performance optimization, licensing management, backup/restore mechanisms, and security strategies. Progent offers advanced expertise with firewalls and VPN connections and can help you create cloud-based or hybrid cloud networking models that efficiently incorporate Amazon AWS services. Progent offers as-needed consulting to assist you to resolve complex technical issues or Progent can deliver comprehensive project management outsourcing services to help you move to the Amazon AWS cloud on schedule and on budget.
Power BI Integration
Power BI Data Prep Development Firm
Progent's Power BI consultants can assist your business to plan, install, manage, update or debug your Power BI business analytics solution. Progent can also help you to organize your target data for Power BI visualizations. Progent can assist you implement and administer an on-premises, cloud based, or hybrid architecture for Power BI.
Barracuda Backup Disaster Recovery Support and Setup
Barracuda Backup Management IT Services
Barracuda Backup is an affordable, subscription-based backup and disaster recovery service for small and medium-size businesses. A Barracuda Backup solution can incorporate a purpose-built physical storage device built by Barracuda or a software-based appliance with similar features but which utilizes your existing storage hardware. Barracuda Backup safeguards vital business data generated locally, at one or multiple remote sites, or in the cloud. For disaster preparedness, you can replicate data to the Barracuda Cloud, to Amazon AWS, or to any location with a Barracuda appliance. Progent is a certified Barracuda partner and Progent's Barracuda Backup consultants offer a wide range of consulting services to help your business to plan, configure, operate and repair a backup and disaster recovery system based on Barracuda Backup.
Call Center Management Services Technology Consulting
Computer Support Help Desk Outsourcing IT Consultants
Progent’s Shared Help Desk service makes it possible for your IT organization to split responsibilities for Help Desk services transparently between your in-house IT team and Progent's large roster of veteran desktop support engineers and subject matter experts. Progent’s Co-managed Help Desk service is an advanced support solution built around ConnectWise Manage, the top shared professional services automation (PSA) platform for managing end-user service requests, ticket lifecycle, responsibility, progress tracking, and reporting.
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Microsoft SMS Support and Setup
24-7 SMS Upgrade Integration Services
Progent’s Microsoft experts provide small and medium size businesses enterprise-level consulting support for Microsoft Systems Management Server 2003 and Configuration Manager, Microsoft's standard tools for change and configuration automation. Configuration Manager is the new name for the update management solution formerly known as SMS Server. Configuration Manager offers a range of enhancements to Microsoft Systems Management Server such as comprehensive automation, integrated Windows Vista Microsoft Windows Server 2008 support, quarantine support, and boot image management. Progent’s certified engineers can show you how to use SMS 2003 or Configuration Manager 2007 economically for streamlined operating system and application installation, security patch administration, application tracking, and licensing reconciliation. Progent's engineers can also assist you to move efficiently from Systems Management Server 2003 to Configuration Manager.
Urgent Consulting Redhat Linux
Computer Consultants Red Hat Linux
Progent's Linux consulting experts offer small and mid-size companies and developers support for managing and maintaining Linux systems that coexist with Microsoft-powered technology. Progent can give your organization access to Linux consultants, consulting professionals premier by Microsoft and Cisco, and security experts with CISM and CISA certification. This wide range of experience provides you with a convenient one-stop source to show you how to create and maintain a protected and reliable cross-platform network and communications infrastructure that supports Linux and Microsoft interoperability by integrating Microsoft Windows with leading Linux derivatives including RedHat Linux, SUSE, CentOS, Ubuntu, PCLOS, fedora Linux, Gentoo, Mandrake, Debian-GNU, and Slackware Linux.
Urgent Computer Engineer Monitoring and Reporting
Monitoring and Reporting IT Consulting
Small to mid-sized businesses can now get all the advantages of Microsoft Operations Manager and also have fast access to Progent’s Microsoft certified network support experts. With Progent's affordably priced network support packages, mid-size organizations can select a simple co-sourcing service program based on System Center Operations Manager 2007 with network monitoring, reporting, Help Desk and remote service or a comprehensive round-the-clock outsourcing solution. Progent supports Microsoft System Center Operations Manager to offer small business information systems world-class availability, protection and performance.
Helpdesk for At Home Workers Network Engineer
Helpdesk for Telecommuters Professional
Progent has 20 years of background assisting small and mid-size businesses to plan, deploy, tune, administer, and debug IT networks that incorporate teleworkers.
Technical Support Services Catalyst 3560 Switch
Catalyst 4900 Switch Remote Support Services
Progent's Cisco-certified CCIE consultants can help organization to set up, manage, upgrade, tune and debug Cisco Catalyst switches. Progent can also assist your business to harden the security and compliance of Catalyst switches and move efficiently from outdated switches to modern models.
Linux Phone-based Solutions Provider
Linux RedHat Online IT Outsource
Progent offers nationwide online phone support and troubleshooting services for companies who operate environments powered by variants of the Linux OS or whose IT systems feature a combination of Linux platforms/Linux and Microsoft technology. Remote network consulting provides optimum leverage for your IT dollar by preserving user efficiency and shortening the time charged for network repair services. Sophisticated online support utilities and experienced service specialists and engineers combine to enable Progent to handle most IT issues without wasting time and money by going to your site. In most of cases your network issues can be remediated over the phone or through a mix of telephone help and remote access. Progent can offer the services of Cisco CCIE network experts and CISM premier security professionals to help with the toughest system issues.
Remote Technical Support SQL Server 2014 and Windows Server 2012 R2
SQL Server 2014 Disaster Recovery Engineer
Microsoft SQL Server 2014 incorporates major improvements in critical areas including speed, availability, compliance, and cloud readiness. Microsoft SQL Server 2014 is the first version of Microsoft SQL Server that incorporates in-memory capability that operates transparently across all types of applications including Online Transaction Processing (OLTP), data warehousing, and business analytics. Progent's Microsoft-certified SQL Server 2014 consulting team can deliver cost-effective online and on-premises consulting services that include planning, configuration, administration, troubleshooting, and software development services to enable businesses of any size to realize maximum business value from their SQL Server 2014 deployment.
information Systems Audit Juniper Networks NetScreen
Juniper NetScreen Technical Support
Progent's Juniper Networks-authorized NetScreen engineer can help you to configure and integrate NetScreen 5000 series routers, migrate from previous NetScreen products to more current Juniper technologies, and repair infrastructure issues in all-Juniper or mixed-vendor environments.
Dynamics Business Central Support and Setup
Microsoft Dynamics 365 Business Central Application Consulting
Progent can provide remote and onsite configuration, migration, customization, BI reporting for Microsoft Dynamics 365 Business Central/NAV.
Development Microsoft Azure AD configuration
Azure hybrid cloud integration Consultancy
Progent can help you with any aspect of Azure cloud integration such as needs analysis, prerequisites evaluation, system architecture, pre-production testing, implementation, centralized administration, performance optimization, license management, disaster recovery preparedness, security policy enforcement, and compliance assessment. Progent can assist your IT staff to set up and debug firewalls and VPN tunnels so that your clients can securely connect to Azure services, and Progent's Microsoft-certified consultants can assist you set up critical Microsoft technologies to work in Azure including Microsoft Windows Server, Exchange Server, SQL Server and SharePoint. Progent can also assist your organization to create a hybrid cloud ecosystem that transparently combines on-premises datacenters with Azure-based resources.
24x7 Server Management Support
Network Consulting Server Management
By using virtual servers, businesses can run many virtual machines on a single actual server. Virtual server technology enables businesses to enjoy all the benefits of server segmentation, while avoiding the costs that goes with buying additional server equipment. Virtualization is the enabling technology behind private clouds, which provide important benefits such as lowering the costs of capital equipment, datacenter facilities, and administration while enhancing information protection, network reliability, and recoverability. Other key server management technologies include server monitoring utilities, Microsoft WSUS, and remote system management cards. Progent's professional server management specialists can help you in all areas of server virtualization and administration to enable your company to cut costs and conserve time.
Temporary IT Staffing Online Help
Temporary IT Staffing Services Computer Consulting
Progent's temporary IT staffing services allow organizations to meet the need for network professionals without incurring the costs and hassle that come with identifying and hiring reliable technical help and without increasing your full-time workforce.
Windows 11 Configuration Consulting
Microsoft Windows 11 Configuration Manager Consultants
Progent's Microsoft-certified Windows 11 experts offer a variety of services to support Windows 11 such as Microsoft 365 integration, mobile device management, teleworker access, security and compliance, streamlined deployment, and Call Center support services.
After Hours Exchange 2019 Compliance Setup and Support
Expert Microsoft Certified Exchange 2019 Engineer
Progent can help your organization in any facet of your upgrade to Exchange 2019 such as configuring Windows Server 2019 Core as a host for Exchange; planning high availability system topology for a local, cloud-based or hybrid deployment; moving mailboxes; planning and configuring Windows Hyper-V; setting up hardware load balancing (HLB); setting up DAG groups with MCDB solid-state caching; setting up Skype for Business 2019 for voicemail services; setting up collaboration with SharePoint; updating firewalls; integration with Microsoft 365 and configuring Outlook.
Online Technical Support Cisco Firepower NGFW Firewalls
Firepower Integration Services
Cisco's Firepower NGFWs Firewalls provide a major performance boost compared to Cisco's previous-generation ASA 5500-X firewalls and include unified management and automation of advanced security capabilities like application visibility and control, next-generation intrusion protection with intelligent prioritization of risks, advanced malware protection, DDoS mitigation, and multi-node sandboxing. Progent's Cisco CCIE firewall experts can help you to design and execute a smooth migration to Firepower Series firewalls from Cisco's legacy ASA 5500-X, ASA 5500, or PIX appliances and help you integrate Firepower appliances with Cisco's subscription-based security services to create and centrally manage network environments that include local offices, data centers, private clouds and public clouds.
Network Testing Lab Consultant
network evaluation Lab Engineer
Progent's Test and Training Lab at the QTS Colocation Center can be used for testing line-of-business applications, creating efficient migration methodologies, assessing and optimizing performance, planning or validating disaster recovery strategies, resolving compatibility issues, and building training systems for new products and technologies. For Progent customers who lack adequate in-house resources to configure effective test environments, the lab cuts capital costs and engineering risk while keeping vital IT projects on schedule.
Microsoft Windows Failover Cluster Computer Consultant
Urgent Failover Clustering Windows 2008 On-site Support
The server cluster technology incorporated into the Datacenter and Enterprise versions of Windows Server 2008 is dramatically re-engineered to streamline the deployment, setup, and administration of server clusters that offer improved levels of system availability, security, efficiency, and flexibility. New or enhanced features include automated cluster verification, revamped configuration and deployment, unified cluster management, new cluster architecture for maximum uptime, better security and quorum models, minimization of failure points, greater disk and RAM capacity, and improvements for geographically dispersed clusters. Progent's clustered server consultants can help your company evaluate the business benefits of Windows clustering, design and implement a deployment, educate your network support staff to administer your cluster environment, provide continuing consulting and technical help services, and produce and test a workplace recovery procedure.
Support and Setup Microsoft Hyper-V 3.0 Virtual Server
Microsoft Hyper-V 3.0 Server Virtualization Consulting Services
Progent's Microsoft-certified professionals can assist you to evaluate the possible advantages of Hyper-V-powered server virtualization for your company, conduct test installations to validate Hyper-V's compatibility with your line-of-business software, evaluate your network and server architecture for optimal operation with virtualization technology, help you in migrating to Windows Server 2008 and configuring Hyper-V, train your network management staff to monitor and administer Hyper-V, offer world-class consulting help for enhancing the protection of your virtual machines, establish and test disaster recovery procedures that optimize network uptime, and deliver continuing consulting and maintenance including low-cost remote repair and turn-key Help Desk outsourcing.
Help Desk Software Selection and Deployment Professional
Urgent Online HelpDesk Call Center Consultant
The Helpdesk service model used by Progent offers small organizations an effective alternative to dependence on freelance service individuals by offering broad technical knowledge accessible to multiple engineering groups, optional 24x7 availability of emergency assistance, escalation capability to world-class experts for handling even the most complex issues, support consistency and dependability, prompt follow-up overseen by seasoned IT service managers, a choice of easy-to-use techniques for initiating service tasks, plus excellent process transparency made possible by trouble ticket tracking and available via a web portal.
Exchange 2019 Migration Support and Setup
Exchange 2019 Disk Availability Group Services
Progent can help you in any facet of your migration to Exchange 2019 such as deploying Windows Server 2019 Core for hosting Exchange; designing high availability (HA) infrastructure for a local, cloud-based or hybrid deployment; moving mailboxes; designing and configuring Hyper-V; configuring hardware load balancing (HLB); building Database Availability Groups (DAGs) with MCDB caching; setting up Skype for Business 2019 for voicemail services; setting up collaboration with SharePoint Server or SharePoint Online; preparing firewalls; integration with Microsoft 365 and setting up Outlook.
Proxim Tsunami Technical Support Services
Computer Engineer Wireless Network
Progent’s wireless consultants can help small businesses design, choose, test, deploy and maintain protected building-to-building wireless bridging products that integrate seamlessly into your existing network while offering a degree of security that equals or excels wireline interfaces. Progent provides expertise in wireless LAN technology from Cisco Aironet and Meraki, Proxim, and additional small business wireless providers and can help you select and install the wireless connectivity technology that fit best with your company requirements.
Windows Server Essentials Migration Services
Microsoft Experts Windows Server Essentials Security Professional
Windows Server 2012 R2 Essentials is a value-priced, entry-level platform that allows small organizations to make the move from the older physical in-house datacenter to the modern hybrid computing paradigm that combines local and cloud-hosted software and infrastructure. Progent's Microsoft-certified consultants can provide cost-effective remote consulting and technical support services for Microsoft Windows Server Essentials. Progent can help you to assess the possible business advantages of moving to WS 2012 R2 and adopting a hybrid local/cloud-based model for your network environment. Progent can provide full-service project management support so you can design and carry out a smooth move to Microsoft Windows Server Essentials, Microsoft 365, and other Azure Cloud platforms and services. Progent can also provide continuing consulting help, technical support, and training.
Top Ranked CCIE Certified ASA Firewall Remote Troubleshooting
Cisco ASA Firewall with Firepower Support Services
The latest generation of ASA 5500-X Series of firewalls with Firepower Services deliver substantially more performance than Cisco's previous PIX and ASA 5500 firewalls and have replaced the ASA 5500 and PIX security appliances for all new deployments. Progent's Cisco-certified CCIE network consultants can help you to maintain your current PIX or Cisco ASA 5500 firewalls and upgrade efficiently to Cisco ASA 5500-X firewalls with Firepower Services. Progent can also help your organization to design, deploy, optimize, manage and debug firewall solutions based on Cisco ASA 5500-X firewalls with Firepower Services.
Backup Specialists
Retrospect for Mac Engineer
Progent offers economical online support from consultants skilled in a wide array of products and services that deliver solutions for backing up Windows, Apple Mac, and Linux/UNIX servers and workstations plus laptops and handhelds. Progent offers help for leading data protection platforms such as Acronis, Barracuda Backup, Altaro VM Backup, Backup Exec, BackupAssist Software, HP Data Protector, Double-Take Software, Mozy, Retrospect for Macintosh, Apple Time Machine, VMware vSphere Data Protection (VDP), and Oracle Solaris FLARs. Progent can assist your company to install, upgrade, or maintain data backup systems for a variety of environments such as on-premises, edge to datacenter, cloud, or a mix.
Technical Support Video Conferencing
7800 Series IP Phone Consultants
Progent's Cisco certified networking experts can provide high-level support for Cisco Unified Communications Manager (formerly CallManager). Progent can assist your organization to integrate VoIP phones, create dial plans, configure SIP trunking and PSTN connections, deploy ISR G2 routers with CUBE support, and design UCS server failover systems.
Certified Microsoft Partner Small Office Computer Consultant
Certified Microsoft Partner System Repair
Progent is a Microsoft Certified Partner with accredited competencies that include Advanced Infrastructure Solutions. Microsoft Certified Partners represent the elite organizations who earn the highest client endorsement and enjoy the tightest working relationship with Microsoft. The knowledge, skills, and commitment required to achieve the level of Microsoft Certified Partner benefits Progent's customers by enabling Progent to provide your business better solutions for your information network.
Microsoft Project Server 2013 Integration Support
Microsoft Project Server Development Companies
Progent's Microsoft consultants offer advanced expertise in implementing, using and debugging any edition of Microsoft Project Server and can provide a broad variety of cost-effective online support services based on industry best practices to assist organizations of all sizes to get all the advantages of this leading project management solution. Services offered by Progent include solution design, software configuration and migration, strategies for safe file and status sharing among onsite and offsite users, network infrastructure optimization, and customized online training classes.
24x7 Forefront TMG 2010 Computer Consultants
Microsoft Forefront TMG Consulting Services
Forefront TMG 2010 builds on the powerful security capabilities of Internet Security and Acceleration Server and provides a easily administered web gateway that delivers a single-server platform for a variety of security functions such as an application layer and network layer firewall, URL filtering, malware inspection, intrusion protection, application proxy, VPN management, plus HTTP/HTTPS inspection. Microsoft Forefront Threat Management Gateway 2010 includes comprehensive web security logging and reporting features, allows custom reports powered by SQL Server, works with Active Directory to streamline authentication and policy enforcement, and can be operated as a virtual machine to lower expenses and enhance availability. Progent's Microsoft consultants can assist you to plan and carry out pilot and production implementations; integrate Forefront TMG 2010 with Windows Server 2008 R2, Active Directory, SQL Server, Microsoft Exchange Server 2010, and Microsoft SharePoint; set up Microsoft Forefront TMG 2010 to run on a virtual server with Microsoft Windows Hyper-V; and provide ongoing support and repair services. Progent's consultants can also help you to migrate smoothly to Microsoft Forefront TMG 2010 from Microsoft ISA Server 2006 or 2004.
24-7 SQL Server 2017 Online Support
SQL Server 2016 Consulting
Progent’s Microsoft certified professionals can provide small and medium size businesses advanced Microsoft SQL Server support. Microsoft SQL Server is a complete, Web-enabled database and data analysis package that enables the speedy creation of enterprise-class business programs that offer your company a competitive advantage. SQL Server provides core support for XML and the ability to query across the Internet and beyond the firewall. In addition to offering consulting, support and problem solving services, Progent’s SQL consultants can help you use Microsoft SQL Server Reporting Services and Microsoft SQL Server Business Intelligence to enhance the profitability of your IT system. Progent can also help you migrate from older versions of Microsoft SQL Server to SQL Server 2005.
SQL Server 2014 AlwaysOn Availability Groups Professionals
Integration SQL Server 2014 and Hyper-V
Microsoft SQL Server 2014 incorporates significant improvements in key areas such as speed, uptime, security, and cloud readiness. Microsoft SQL Server 2014 is the first version of Microsoft SQL Server that includes in-memory technology that works transparently across all workloads including Online Transaction Processing, enterprise data warehousing, and business analytics. Progent's Microsoft-certified SQL Server 2014 consultants can provide efficient remote and on-premises services including planning, deployment, administration, remediation, and software development services to help businesses of all sizes to achieve fast return from their SQL Server 2014 deployment.
MRTG Information Technology Consulting
Linux Network Monitoring, Nagios and MRTG Services
Nagios and MRTG are powerful, license-free monitoring tools that operate with the Linux OS and can be deployed to analyze UNIX/Linux environments, Windows systems, or multi-platform situations where the Linux OS and Microsoft Windows run side by side. Nagios lets network managers to track network services such as SMTP, HTTP, SSH, and PING. MRTG permits you to graph the traffic in and out of SNMP network devices including servers, routers, and switches. Progent's network monitoring engineers can help you utilize both these programs to streamline and troubleshoot your system.
Check Point NGX VPN Security Certification
Check Point Series 80 Technology Consulting Services
Progent's Check Point Software firewall experts can help you design, configure, and administer firewall environments built around Check Point Software Next Generation security gateways and Check Point's subscription-based security services. Progent's consultants can also help you maintain legacy Check Point firewalls or upgrade smoothly to Check Point's modern security gateways.
24/7/365 Support Outsourcing Wave 2 Wi-Fi controller
8540 wireless controller Remote Support
Cisco's Catalyst Wi-Fi controllers simplify the management of Wi-Fi LANs by unifying the provisioning and management of Wi-Fi APs, optimizing Wi-Fi performance by reducing the impact of radio frequency congestion, enhancing wireless availability with fast failover, and strengthening security by detecting cyber threats and filtering network traffic based on user class and locale. Progent's Wi-Fi consultants can assist you to configure Cisco wireless LAN controllers to manage and monitor Wi-Fi LANs of all sizes. Progent can help you to administer and debug your existing Cisco-based Wi-Fi solution or carry out an efficient transition to Cisco's latest wireless controller technology.
SIP Trunking Integration Services
Urgent Remote Technical Support Cisco CUBE Integration
Progent's Cisco CCIE-certified SIP infrastructure consultants can assist you to plan, deploy, maintain, debug and enhance Cisco's SIP (Session Initiation Protocol) infrastructure solutions and Cisco's CUBE (Cisco Unified Border Element)-connected IP PSTN trunks and offer cost-effective online or onsite support to assist you to migrate efficiently to a modern communications environment that offers fast ROI. Progent's certified Microsoft unified communications consultants can help you to set up interfaces between Cisco's CUBE SBC and Microsoft's VoIP and IP video applications such as Skype for Business or Lync Server for access to a SIP PSTN trunk.
Business Continuity Testing Professional
Specialist Disaster Recovery Test Lab
Progent's Test and Training Lab at the QTS Colocation Center can be used for piloting line-of-business applications, creating cost-effective system upgrade procedures, assessing and tuning performance, designing or verifying disaster recovery solutions, mitigating compatibility problems, and establishing training environments for new products and technologies. For Progent customers without adequate in-house resources to configure proper test systems, the lab cuts capital costs and technical risk while keeping vital network projects on schedule.
Small Office Network Design and Consulting
Urgent Small Business Computer Consultancy Firms
Progent provide businesses of all sizes enterprise-class network online or in-person consulting services for information systems based on Windows technology and Microsoft's .NET servers including MS Exchange Server 2013 and Microsoft SQL Server 2012. Progent's Microsoft and Cisco Premier Certified IT consulting experts also can provide security expertise for businesses varying in size from the small office to the global enterprise.
Wi-Fi VoIP phone integration Network Consulting
Remote Technical Support Wireless AP
Progent's Cisco-certified Wi-Fi integration experts can help you to configure, manage, and troubleshoot Cisco wireless devices including Cisco's Aironet and Meraki 802.11ac wireless access points (APs) as well as Cisco's Wireless Network Controllers.
CISSP Certified Security Service Desk Management Support Professionals
Support Desk Management Services Outsourcing
Progent’s Co-managed Help Desk service makes it possible for your IT organization to share responsibilities for Help Desk support transparently between your IT staff and Progent's nationwide pool of seasoned technical support technicians and matter experts (SMEs). Progent’s Help Desk Co-management service is an advanced service desk solution built around ConnectWise Manage, the top shared professional services automation tool for handling end-user service requests, ticket lifecycle, responsibility, progress tracking, and metrics.
Help Desk Call Center IT Consultants
Help Desk Process Remote Support Services
The Helpdesk support delivery structure used by Progent gives small and midsize businesses an affordable alternative to dependence on freelance consultants by offering extensive expertise accessible to multiple engineering teams, optional 24x7 availability of emergency help, escalation capability to world-class experts for handling even the most difficult issues, support consistency and reliability, prompt follow through enforced by seasoned support managers, a variety of convenient mechanisms for initiating service jobs, plus a high level of process visibility made possible by trouble ticket updates and available through a web portal.
Tracking Service Costs On-site Technical Support
Services Documentation Computer Consulting
Progent uses an enterprise-class support reporting system that records and formats complete documentation for all delivered services. Unlike many independent consultants or local support organizations who provide minimal documentation or details of services done, each service provided by Progent is tracked by comprehensive documentation. Each Progent staff member has use of the service documentation sent by each staff member to each customer. The discipline of detailing and organizing service activity allows more effective service and avoids a slew of typical misfortunes such as when a support customer is effectively held captive to a consultant who won’t let go of the keys to the kingdom.
Computer Consultants ASA 5500-X Firewall with Firepower
ASA and PIX Firewalls Network Consultants
Progent's Cisco-certified CCIE network experts can help your company to maintain your legacy PIX or Cisco ASA 5500 firewalls and upgrade to ASA 5500-X firewalls with Firepower Services. Progent can also assist your company to plan, integrate, optimize, administer and troubleshoot firewall solutions built on Cisco ASA 5500-X firewalls with Firepower Services
24/7/365 ProSight IT Management Outsourcing Engineer
ProSight Managed IT Services for Small Businesses Engineers
Progent's ProSight family of managed services are geared to provide organizations who maintain minimal internal network administration and support staffs with low-cost access to enterprise-class management platforms and technical expertise. Advantages of the ProSight catalog of managed IT services include predictable IT management costs, automation of common administrative tasks, continual absorption of the latest information technology, smooth migration from older systems to current solutions, improved fit between computer technology with business goals, guidance from seasoned network experts, and freeing up management to concentrate on business issues instead of ever-changing computer technology.
Microsoft Exchange Upgrade Online Troubleshooting
Microsoft Exchange Support and Setup
Progent is one of the most qualified network support firms for integrating email and messaging systems based on Microsoft Exchange 2000 Server. Progent is skilled in helping small and mid-size businesses get all the advantages of Microsoft Exchange Server 2000 for typical situations including upgrading from Exchange 5.5, moving from an ISP-managed or POP3 e-mail system, and using managed services for your Exchange 2000 administration.
Microsoft Exchange 2010 Migration Technology Professional
Microsoft Exchange Server Migration Consult
Progent's Microsoft and Cisco-certified network engineers can help you to determine the benefits of Microsoft Exchange Server 2010 for your business and can help your IT staff to design and implement a smooth upgrade to Microsoft Exchange Server 2010 from Exchange 2003 or Microsoft Exchange 2007 Server that will offer fast return on investment by improving your workers' efficiency, cutting the expense of equipment and support, streamlining administration, and integrating your vital communications platforms.
Exchange Online and on-premises Exchange Computer Consultants
Microsoft Microsoft 365 AD Connect Network Consulting
Microsoft supports transparent hybrid networks that combine Microsoft 365 and local Exchange deployments. This allows you to have certain mailboxes located on your physical datacenter and other mailboxes resident on Microsoft 365. Progent's Microsoft-certified Exchange consulting team can help you with any phase of designing, implementing and troubleshooting your hybrid Microsoft 365 Exchange Online solution. Progent's Exchange specialists can deliver as-needed support to help you resolve stubborn technical bottlenecks and also offer comprehensive project management outsourcing or co-sourcing to ensure your hybrid Exchange solution is completed on time and on budget.
Midsize Company Consolidation
SMB Computer Expert
Progent offers IT services for medium size businesses who have 100 to 250 network clients. The medium size company or work group has traditionally been an overlooked part of the market for IT support expertise. The cost structures and service delivery practices of major third-party service organizations make them too expensive for the ordinary small business or small medium business (SMB), which usually has a minimal IT budget with which to support an IT system whose advanced technology and capability are frequently similar to the networks of far bigger enterprises. Progent's support delivery model, which takes full advantage of online support, virtual office technology and 24x7 network monitoring, dramatically reduces the IT maintenance expenses of a small-medium business while offering the mid-size organization with enterprise-level service from professional, IT experts knowledgeable in a wide array of midsized business network solutions. If your medium size company or small business is looking for levels of IT support needed by a mid-size office without budgeting enterprise costs, you need Progent.
Altaro O365 Teams Chat Backup On-site Technical Support
24/7 Altaro Office 365 OneDrive Backup Network Consultant
Progent is an Altaro partner and can design and manage a deployment of Altaro Office 365 Backup to back up and restore your Microsoft 365 user and group mailboxes, files residing on your organization's OneDrive Accounts and SharePoint Document Libraries, plus user and group Teams Chats.
WLAN controller Consulting Services
3504 wireless controller Remote Troubleshooting
Cisco's Catalyst line of wireless controllers streamline the administration of wireless LANs by unifying the provisioning and management of wireless access points, optimizing Wi-Fi performance by reducing the effect of radio frequency congestion, improving wireless uptime with rapid auto-failover, and strengthening security by detecting cyber threats and filtering network traffic based on user class and location. Progent's Wi-Fi consultants can assist you to deploy Cisco Wi-Fi controllers to manage and monitor wireless LANs of any size. Progent can help you to maintain and troubleshoot your existing Cisco Wi-Fi environment or carry out a smooth migration to Cisco's modern Wi-Fi controller technology.
Consulting Dynamics GP Development
Microsoft Expert Dynamics GP Custom Software Consultant Services
Progent's expert application designers and programmers can help your business to build customizations to Microsoft Dynamics GP that address the unique requirement of your organization without losing the benefits of seamless Windows integration and connectivity. Progent can also provide expertise with a variety of development technologies that can be used to build user-interface and data integrations with Microsoft Dynamics GP. These integration tools include Dexterity, Modifier, Visual Studio for Microsoft Dynamics GP, Continuum, eConnect, Web Services for Dynamics GP, Integration Manager and ODBC.
SQL Server 2019 Always On Integration Support
Microsoft Certified Partner SQL Server 2019 Reporting Services Consultants
Progent's certified SharePoint 2019 and SharePoint Online consultants can provide affordable online and onsite consulting, application development, and technical support services for businesses of all sizes who intend to migrate to SharePoint 2019 or SharePoint Online from prior versions of SharePoint. Progent can help you design and execute an efficient upgrade to SharePoint 2019 on premises, SharePoint Online, or a hybrid environment that combines local and cloud resources into a seamless information management system.
ProSight VM Security Consult
Professional ProSight ESP Behavior-based Security
ProSight Enhanced Security Protection managed services offer economical multi-layer security for physical servers and virtual machines, workstations, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP delivers firewall protection, penetration alerts, device management, and web filtering through leading-edge technologies packaged within one agent managed from a single control. Progent's security and virtualization consultants can help your business to plan and implement a ProSight ESP deployment that meets your organization's specific needs and that allows you achieve and demonstrate compliance with legal and industry data protection regulations. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for urgent action. Progent's consultants can also help you to set up and verify a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack such as ransomware.
Tandberg T3 Telepresence Consultant Services
SCOPIA Video Conferencing Engineers
Progent offers access to a veteran specialist with years of experience configuring, managing, and enhancing video conferencing systems from leading vendors such as Cisco/TANDBERG, Polycom, LifeSize, and Radvision. Progent can coordinate with your internal network support team, your Internet Service Provider, and your video conferencing platform vendor to help your organization maximize the business value of your telepresence ecosystem.
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