Progent provides a selection of IT support packages for small organizations. These IT outsourcing and network monitoring services are built around the proactive problem solving capabilities of Operations Manager 2007, a next-generation server and IT support product that tracks the reliability, performance, and safety of your network and identifies potential troubles before they can disrupt your system. With Progent's affordably priced IT service programs, small businesses can choose a basic co-sourcing service program based on Microsoft Operations Manager 2007 with network monitoring, reporting, Help Desk and online troubleshooting or a complete 24x7 outsourcing solution.


Additional Topics of Interest

After Hours IT Outsourcing Model Whitepaper
Whitepapers

Progent’s IT outsourcing services offer budget-friendly computer support for medium-size companies. Whether it includes designing network infrastructure, creating an internal Help Desk or outsourcing a one, deploying a new email platform, monitoring your network, or building a web-based business solution, outsourcing your network technical services can smooth out costs and minimize uncertainties, permitting IT service budgets to increase in a more linear and controlled manner than is possible by assembling a bulky, all-purpose internal network support organization. Progent’s Outsourcing White Paper and datasheets show how Progent can enable you to build a protected and highly available network architecture for your vital Windows-based business software such as Windows Server 2008, Exchange Server 2007, and SQL Server.

National Support and Help System Center 2016 and Office 365 Integration
System Center 2016 and Intune IT Consultant

Progent has over a decade of background deploying, and supporting the key components that make up Microsoft System Center and can help you to design, deploy, maintain, and fix your Microsoft System Center 2012 R2 solution to optimize the uptime and performance of your critical IT resources across multiple Windows and Linux/Unix OS environments and on-premises and Cloud-connected datacenters. Progent can assist you to upgrade to the latest edition of Microsoft System Center from an older release or from a third-party datacenter management solution to deliver the benefits of enterprise-class provisioning, management automation, security and compliance, plus infrastructure and application availability and performance monitoring.

Internet Security and Acceleration Server Technology Consulting
IT Consultants

Progent's Microsoft-certified ISA Server 2004 consultants have long experience with Internet Security and Acceleration Server configuring ISA Server-based security solutions for IT networks with many offices, mobile workers, and mission-critical eCommerce applications. Progent's ISA Firewall consultants are available to assist your company in planning and deploying a configuration of ISA Server 2000 or ISA Server 2004 that supports your information protection needs without adversely restricting your IT system productivity. Progent's consulting professionals can help you upgrade from Microsoft Proxy Server from Microsoft ISA 2000 to Microsoft ISA 2004 Enterprise Edition Server, Microsoft ISA 2004 Standard Edition Server, or any later versions of ISA Server.

Remote Support
Professionals SCDPM 2012 Protection Groups

Progent's Microsoft-certified consultants can provide online or in-person support to help organizations of any size to design, implement, administer, and troubleshoot a backup-and-restore solution based on System Center 2012 Data Protection Manager. Progent can assist you to upgrade from older releases of SCDPM or from a different backup/recovery system, and Progent can integrate your SCDPM 2012 deployment for onsite, cloud, or hybrid environments. Progent can provide occasional support for fixing especially challenging problems, or comprehensive project management support. Progent can also assist you to incorporate Data Protection Manager into a comprehensive disaster recovery plan.

Microsoft SQL Server 2012 Troubleshooting
SQL Server Management Studio Remote Support

Progent can provide the support of Microsoft-certified engineers as well as experienced database application programmers, database administrators, project management experts, network infrastructure engineers, disaster recovery/business continuity specialists, and data security professionals to assist you to assess the potential benefits of Microsoft SQL Server 2012 for your organization, install test systems at your site or at Progent's test lab, design and carry out a smooth transition to SQL Server 2012 from earlier versions of SQL Server or from other RDBMS platforms, and define an efficient and safe network infrastructure that lets you maximize the business benefit of Microsoft SQL Server 2012.

MOM 2005 Case Study
Microsoft Operations Manager Case Studies

Before Progent’s Microsoft Operations Manager solution, network problems were handled reactively, after workers complained about them. With the help of proactive, automated warnings and trend analyses created by Microsoft Operations Manager, Progent can now anticipate system troubles before they grow to be serious enough to disrupt network availability. Because of MOM, Progent can resolve looming problems before customers know that the problems are there. Progent offers help for MOM 2005 and MOM 2000 to offer small company IT systems enterprise-class reliability, security and productivity.

Consult
Excel 2016 Consulting Services

Progent's Microsoft-certified Excel and Office 365 Excel consultants offer a broad variety of online services to help your organization to design, program, pilot test, deploy, manage, and debug business applications powered by any version of Microsoft Excel, including Office Excel desktop and Microsoft Office 365 Excel. Progent can assist you to migrate your legacy Excel solutions to the newest releases of Excel, support Excel on iOS-powered iPhones and iPads and Android phones and tablets, and identify and fix compatibility issues between different releases of Excel. Progent offers on-demand support to clients who need a fast solution to a stubborn problem associated with Excel and Progent can also provide comprehensive project management support for migrating or developing mission-critical applications built on Excel. Progent's affordable online training for Excel can be customized to meet the needs of individuals or groups.

Linux RedHat Phone-based Specialist
Linux RedHat Remote Consultant

Progent offers national remote phone support and consulting services for businesses who operate networks powered by variants of Linux or whose information systems feature a mix of Linux platforms/Linux and Microsoft Windows products. Online technical support offers maximum return for your information technology budget by protecting user productivity and limiting the hours charged for network analysis and repair. Advanced remote access utilities and experienced technicians and engineers combine to enable Progent to handle the majority of network issues without squandering time and money by going to your location. In most of cases your IT problems can be remediated over the phone or via a mix of telephone support and online network analysis. Progent can offer the services of Cisco CCIE infrastructure experts and CISM and CISSP certified security specialists to help with the toughest network issues.

SQL Server 2012 Migration Network Consultant
SQL Server 2012 Migration Setup and Support

Progent offers the support of Microsoft-certified consultants as well as experienced software programmers, database administrators, project management experts, Cisco-certified network architects, business continuity specialists, and security professionals to help your business to assess the likely benefits of SQL Server 2012 for your organization, set up test environments at your site or at Progent's test lab, plan and execute out an efficient migration to SQL Server 2012 from previous releases of SQL Server or from other database solutions, and configure a cost-effective and secure IT infrastructure that lets you realize the full business benefit of Microsoft SQL Server 2012.

Exchange 2013 eDiscovery Setup and Support
Worldwide Computer Engineer Exchange 2013 In-Place Hold

Exchange Server 2013 incorporates significant improvements to the capabilities of its predecessor Microsoft Exchange Server 2010 and introduces important new features plus a redesigned structure. These improvements favorably impact key facets of IT like manageability, availability, security and compliance, operational costs, collaboration, expandability, performance, cross-version interoperability, and the user experience. Progent's Microsoft-certified Exchange 2013 consulting professionals can assist your organization to understand the potential advantages of migrating to Exchange 2013, design an efficient validation and deployment plan, and educate your IT staff to maintain your Microsoft Exchange 2013 solution. Progent can also provide ongoing remote consulting and support and management for Exchange Server 2013.

Redhat Linux Technology Professional
Red Hat Linux IT Consultants

Progent's Linux support services offer small businesses and developers assistance with managing and maintaining Linux computers that run with Microsoft-powered technology. Progent offers your business access to Linux consultants, support professionals certified by Microsoft and Cisco, and security specialists with CISSP credentials. This broad array of experience offers you a convenient single consulting firm to help you create and manage a protected and robust cross-platform connectivity and communications environment that allows Linux and Microsoft coexistence by integrating Microsoft Windows with major Linux variations including RedHat, SUSE Linux, CentOS, Ubuntu, PCLinuxOS, fedora Linux, Gentoo Linux, Mandrake/Mandriva, Debian-GNU, and Slackware Linux.

Wi-Fi VoIP phone integration Support
Network Engineer Wi-Fi VoIP phone integration

Progent's Cisco wireless VoIP phone configuration consultants offer remote and on-premises assistance to help your organization build and manage a Cisco Wi-Fi IP phone solution by delivering services that can range from debugging the configuration of a wireless VoIP phone or access point to providing project management outsourcing or co-sourcing services for updating the wireless architecture of an entire campus.