When performing consulting projects for enterprise customers, Progent uses a phased approach driven by defined milestones in order to achieve financial, timing and technical goals while minimizing business disruption. Progent's Enterprise Services Project Methodology utilizes industry project management standards based on the leading practices described by the Microsoft Solutions Framework Project methodology which includes requirements definition, design recommendations, test models, design adjustments, and expert deployment. All facets are documented to provide a detailed description of IT services performed and to help in ongoing network support.
Lync 2013, rebranded Skype for Business, enables organizations of any size to create a manageable and protected communications ecosystem that supports the modern Bring-Your-Own-Device computing style with IM, presence, web meetings with app sharing and whiteboard, as well as IP and PSTN calling enabled for a broad assortment of stationary PCs and handheld endpoints. Progent's certified Lync Server 2013 consultants and network architects can help you to assess the business benefits of Lync 2013, create an in-house, cloud-based (via Microsoft Lync Online) or mixed topology suitable for your present and long-term plans, implement Lync 2013 in a way that expedites your ROI, and provide live webinar and onsite training to your management team and users. Progent offers in-depth expertise in critical components of a Lync 2013 solution that include Windows Server, SQL Server and Exchange, and Progent can help you to integrate Lync 2013 with key Microsoft 365 applications including Outlook and PowerPoint.
Progent has 20 years of background helping small and mid-size companies to plan, deploy, tune, manage, and troubleshoot computer networks that incorporate at-home workers.
Progent provides a variety of IT service packages for small businesses. These IT outsourcing and server monitoring solutions are based on the anticipatory problem solving abilities of Microsoft Operations Manager 2007, a state-of-the-art server and system support software platform that tracks the availability, throughput, and safety of your information system and identifies incipient problems before they can bring down your network. With Progent's affordably priced IT support programs, small companies can choose a simple co-sourcing service program built around Microsoft System Center Operations Manager 2007 with server monitoring, reporting, Help Desk and online troubleshooting or a comprehensive round-the-clock outsourcing solution.
Progent's Microsoft certified experts offer small and mid-size companies enterprise-class consulting support for Microsoft Systems Management Server 2003. SMS 2003 is Microsoft's solution for change and configuration management. SMS 2003, a component of Microsoft System Center 200, enables you to install important applications quickly and reliably to appropriate users, reduce software costs and stay compliant by understanding usage profiles, enhance Windows protection by improving your knowledge of vulnerability and by installing targeted updates, manage your mobile workforce through industry standards independent of connection or geography, and reduce operational expenses by fully utilizing the administrative capabilities incorporated into Windows. Progent's SMS engineers can show you how to use SMS economically for automated software and application installation, security patch administration, and asset monitoring management including program and appliance inventory.
By using virtual server technology, companies can operate many virtual machines on a single actual server. Virtual server technology allows IT organizations to enjoy all the advantages of server segmentation, but without the costs associated with buying extra server hardware. Virtualization is the critical technology for building private clouds, which offer important advantages including reducing the costs of capital equipment, facilities, and administration while enhancing data security, network availability, and disaster recovery. Other important server management options are server monitoring utilities, Windows Server Update Services, and remote system management hardware. Progent's certified server management consultants can help you with all areas of server virtualization and administration to enable your company to contain expenses and conserve time.
Progent offers cost-effective remote and onsite support to help businesses to move any portion of their core network infrastructure to Google Cloud Platform (GCP). This can save time and hardware costs and allow access to Google's state-of-the-art machine learning tools. Progent can assist your IT team with every aspect of Google Cloud Platform migration and troubleshooting including needs analysis, preparedness assessment, system design, pilot testing, configuration, administration, performance optimization, licensing management, backup/restore solutions, and security strategies.
The experience of Progent's certified Windows Server consulting team, with an average of more than 11 years of support in Microsoft technology, ensures you success in identifying the version and configuration of Windows 2003 Server that matches best with your business strategy. Progent can also help you with designing, deploying, managing and troubleshooting powerful IT solutions powered by Microsoft Windows Server 2003, and can assist your migration from Windows 2000 or Microsoft Windows NT.
Progent can assist you in any and all phases of your upgrade to Microsoft Exchange Server 2016 such as planning high availability (HA) infrastructure for a local, cloud-based or hybrid deployment; server and CAL licensing requirements for Exchange 2016 Server and Windows Server 2012 R2+; moving mailboxes; Hyper-V strategy; determining mass storage requirements for your VMs, mailbox databases and logs; setting up HLB for fault-tolerant client access services; planning, building and testing Exchange and Windows Servers and Database Availability Groups (DAGs); integration with SharePoint Server or SharePoint Online; updating your firewall; creating SSL certs; performing client remediation with Office desktop or Microsoft 365; and configuring Outlook on the web (formerly Outlook Web App).
Progent can provide affordable online consulting to help businesses to integrate Amazon Web Services (AWS) cloud services such as Elastic Compute Cloud (EC2) for virtual server hosting, Amazon Simple Storage Service (Amazon S3) for expandable low-latency storage, and Glacier for low-cost long-term archiving. Progent can assist you with every phase of Amazon AWS integration including requirements analysis, preparedness evaluation, architectural design, testing, configuration, centralized administration, performance optimization, software license management, backup/restore solutions, and security and compliance. Progent offers advanced expertise with firewall configuration and VPN connections and can help you deploy all-cloud or hybrid cloud networking models that efficiently integrate Amazon AWS services. Progent offers occasional support to help you to overcome complex technical issues or Progent can deliver comprehensive project management outsourcing services to help you migrate to the Amazon AWS cloud on schedule and within budget.
ProSight LAN Watch is Progent's server and endpoint remote monitoring managed service that incorporates advanced remote monitoring and management techniques to help keep your network running at peak levels by tracking the health of vital devices that power your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your specified IT management staff and your assigned Progent engineering consultant so that any potential issues can be resolved before they have a chance to disrupt your business.
Progent delivers the services of Microsoft and Cisco-Premier IT support professionals to offer clients economical ways to help organizations maximize the benefits of Microsoft and Cisco products. For environments that span from small offices to nationwide enterprises, Progent's expert engineers can assist you to improve your information system's e-mail infrastructure, security, reliability, performance, and network administration.
Remote continuous monitoring, proactive alerts, and periodic analytical reporting are crucial to maintaining the health of your IT system and avoiding preventable and costly disruptions. Remote Monitoring and Management (RMM) solutions have advanced so far that companies of all sizes can afford a level of protection that was once limited to large enterprises. Progent offers several RMM options available as low-cost services created to assist your company to identify and fix a an array of network problems before they get big enough to hurt your business.
Progent's background delivering Microsoft .NET support and SQL Server help, and Progent's programming experience with VBasic, XML, and other developer tools enable Progent to design custom mission-critical programs and eCommerce solutions that operate seamlessly with Microsoft Dynamics GP Software. Progent's Dynamics GP management reporting consultants can help you design reports that allow you to track your business more thoroughly, turning uncooked information into valuable understanding of your business.
Progent's Microsoft-certified SQL Server 2019 experts can help your organization to evaluate the advantages for upgrading to SQL Server 2019 and can deliver fast remote or onsite contact with consulting experts in system design and integration, software programming, SQL Server management, and network security.
Progent's Duo managed services utilize Cisco's Duo cloud technology to defend against password theft by using two-factor authentication. Duo supports one-tap identity verification on Apple iOS, Google Android, and other personal devices.
Progent can provide a wide array of economical online and on-premises consulting services to assist you to install, manage, and troubleshoot workstations and mobile devices powered by Microsoft Windows, macOS/OS X, iOS, Google Android, or Linux.
Progent is structured to deliver comprehensive remote consulting for all major technical areas associated with today's small company IT networks and allows you to outsource an array of vital, on-demand support services such as a temporary CIO to provide advanced IT design and budgeting skills, a Call Center for help desk support, 24x7 server monitoring, spam/virus filtering as an outside-the-firewall service, best-practices project management help for critical projects such as site relocations oroperating system migrations, Cisco-certified experts for designing high-performance and reliable network infrastructure, security engineers to ensure data safety and compliance, disaster recovery experts to help design business continuity plans, and software programmers to create, customize, or troubleshoot business applications.
If you have a company IT system with 10 to 50 desktop users, Progent's computer outsourcing services save your organization from dependence on an individual independent consultant while giving you affordable and dependable access to high-quality technical support. By providing network support service when you require it, offering specialized expertise for key applications, offering value-added support such as 24x7 server monitoring, and billing only for support you use, Progent offers you an economical way for optimizing the business value of your small office network. Progent is the intelligent way for small businesses to create and maintain a reliable and secure IT network and to have quick access to the skilled help typically available only to businesses who can support a large internal IT organization.
System Center Configuration Manager automates application and device provisioning across multiple sites, simplifies compliance settings management, keeps track of network resources, protects against company data leakage, provides health reporting, allows safe self service, and delivers a common control mechanism for administering multi-OS ecosystems based on on-premises, cloud, or hybrid deployment architectures. Progent's Microsoft-certified SCCM consulting team and Azure cloud integration experts can help businesses of any size with any aspect of planning, installing, operating and repairing a SCCM solution for on-premises, cloud, or hybrid networks.
Progent's consultants provide expertise in a variety of technologies relevant to mobile connectivity such as network topology, wireless data synchronization, wireless security, wireless email, Microsoft Windows Mobile, RIM Blackberry, and mobile application development. Progent's Microsoft certified consultants can save your business time and expense by using their wireless experience to show you how to choose and integrate wireless networking technologies that fit the needs of your business. Progent can also optimize your network architecture so that wireless PDAs perform more reliably.
Progent can provide the support of a senior consultant with years of experience installing, maintaining, and enhancing video conferencing systems from top-tier vendors such as Cisco/TANDBERG, Polycom, LifeSize, and Radvision. Progent's consultants can coordinate with your internal network management team, your ISP, and your video conferencing technology vendor to assist your organization maximize the strategic value of your video conferencing solution.
Progent's ProSight Virtual Hosting service provides comprehensive hosting of a small company's production servers in a solution that delivers the maximum level of availability and expandability and is in addition simple to transfer to any data center. ProSight Virtual Hosting and management options are based on proven virtualization architectures that allow small and midsize companies with multi- platform environments to save significantly on the costs of capital equipment, system maintenance, and network management while achieving enterprise-class reliability and an unprecedented level of vendor independence.
Microsoft SQL Server 2014 incorporates significant enhancements in key areas such as speed, availability, security, and cloud readiness. Microsoft SQL Server 2014 is the first release of SQL Server that includes in-memory capability that works seamlessly with all types of applications including OLTP, data warehousing, and business analytics (BI). Progent's Microsoft-certified SQL Server 2014 consulting team can provide cost-effective remote and onsite consulting services including planning, configuration, management, troubleshooting, and application development services to help organizations of any size to achieve fast return from their SQL Server 2014 investment.
Small to mid-sized companies can now enjoy all the advantages of Operations Manager 2007 and in addition have quick access to Progent's Microsoft and Cisco Premier IT support experts. With Progent's economically priced IT support packages, small organizations can select a basic System Center Operations Manager 2007-based co-sourcing package with server monitoring, reporting, Help Desk and online service or a complete 24x7 outsourcing solution. Progent offers expertise in Operations Manager to offer small company networks world-class availability, protection, and performance.
Progent's certified Internet Security and Acceleration Server consultants have extensive experience configuring ISA Server-based security solutions for IT networks with multiple offices, mobile workers, and mission-critical web applications. Progent's Microsoft Firewall consultants can help your company in designing and implementing a configuration of ISA Server 2000 or ISA Server 2004 that supports your network security needs without overly restricting your IT system accessibility. Progent's consultants can help you upgrade from Microsoft Proxy Server from Microsoft ISA 2000 to ISA 2006 Enterprise Edition Server or ISA 2006 Standard Edition Server.
Progent's Private Cloud Hosting and Management outsourcing provides complete hosting of a small or mid-size company's production servers in an environment that delivers the maximum level of availability and scalability and is in addition easy to transfer to any data center. Progent's Private Cloud Hosting services are based on mature virtualization technologies that enable small companies with mixed- platform environments to save dramatically on the costs of capital investments, infrastructure support, and IT management while benefiting from world-class reliability and an unmatched level of vendor independence.
Progent can provide cost-effective online consulting to assist your business to design, configure, and fix any facet of your iPhone and iPad and Windows integration efforts and is available for quick jobs to help you get past occasional technical bottlenecks or long-term engagements to help you complete large-scale projects on time and within budget. Progent has experience in local, cloud-centric, or hybrid environments and can help you create or maintain a resilient, protected and scalable infrastructure that is best suited to your computing model. Progent can also provide remote or onsite training to show you how to manage and use your iPhones and iPads in a safe, collaborative environment that maximizes the business value of your information system.
Progent offers expert help for every phase of your Exchange 2010 upgrade with services that include outsourced or co-sourced project management services, site prep, project design and documentation, specification of all new software licenses and hardware required, recommended sourcing, pilot testing at customer location or at Progent's test facility, setting up temporary coexistence of Microsoft Exchange 2010 and Exchange Server 2003 or 2007, implementation of the production system, deactivating the old system, and training for client's IT group and end users.
Progent's Windows 11 consultants can provide a variety of services for Windows 11 including cloud integration, mobile management and synchronization, teleworker access, security and compliance, automated deployment, and Call Center support services.
Progent can assist your business to design an upgrade to Teams from Skype for Business or Lync Server and install, manage, and debug a cloud or hybrid implementation of Teams. Progent can help you to integrate Teams with Microsoft Office and Microsoft 365 apps, Exchange, SharePoint, and your PBX.
Progent's Ransomware Hot Line provides 24x7 access to a seasoned ransomware recovery expert who can help your business to contain the progress of an ongoing ransomware breach. Call 800-462-8800
Progent's Microsoft Gold-certified Windows Server 2022 experts can help your company to plan and implement a cost-effective migration to Windows Server 2022 using an on-premises network architecture or a hybrid deployment model that integrates cloud-based Windows Server Online with a self-hosted installation of Windows Server 2022.
Windows Hyper-V 2016 incorporates key features initially designed for and refined on Azure, one of the world's largest public clouds. This pedigree dramatically improves the ability of Microsoft's Windows Server platform to run private cloud as well as hybrid cloud/on-premises deployment models by enhancing security, availability, scale, manageability, dependability and recoverability. Progent's Microsoft-certified consultants can help you to evaluate the advantages of Hyper-V 2016 for your business, set up pilot systems to confirm the ability of Hyper-V 2016 to run your vital workloads, plan a cost-effective network topology for a cloud-based or hybrid installation, develop and carry out a smooth migration strategy, train your IT management and support personnel, and deliver ongoing consulting and troubleshooting support to make sure that your Hyper-V 2016 solution delivers maximum business value.
Small to middle size companies can now get all the benefits of Microsoft System Center Operations Manager and in addition have fast access to Progent's Microsoft Premier network consulting experts. With Progent's affordably priced IT service packages, small organizations can choose a simple System Center Operations Manager 2007-based co-sourcing package with server monitoring, reporting, Help Desk and remote service or a comprehensive 24x7 outsourcing solution. Progent supports Microsoft System Center Operations Manager 2007 to offer small company information systems enterprise-class reliability, protection, and productivity.
Progent's data protection experts can help your company to design, deploy and debug a backup/restore solution built around MSP360 software. MSP360 offers file or image backup/recovery for virtual machines and physical computers, supports all popular public clouds, and allows businesses to build a backup solution with a low Recovery Time Objective and a granular Recovery Point Objective (RPO). With ProSight DPS 360 Backup, Progent can provide comprehensive monitoring and remote management of your backup system to prevent data loss caused by human mistakes, computer errors, malicious users, and malware assaults like ransomware.
Fortinet next-generation firewalls are leaders in delivering best-in-class throughput for SSL/TLS inspection. Progent's Fortinet FortiGate firewall experts can help you to configure your Fortinet FortiGate firewalls to protect your digital resources at the enterprise perimeter, within the data center, at branch locations, and at the cloud edge.
Progent can provide the guidance of a CRISC-certified risk management consultant to assist your company to plan and deploy an enterprise risk management (ERM) strategy following best practices promoted by CRISC and geared to align with your organization's risk appetite, business goals, and IT budget.
Progent's Support Program for IT Service Organizations lets you use Progent's consulting experts while retaining your own brand as a seamless arm of your network consulting staff.
Progent's certified Office and Microsoft 365 experts can assist businesses to integrate Microsoft Office desktop and Microsoft 365 apps including Office Excel, Office Word, PowerPoint, Microsoft Outlook, Access, Visio and OneNote into a seamless solution that offers quick ROI and promotes improved business results. Progent can help your company to integrate Office or Microsoft 365 apps with each other and with other core Microsoft technologies such as SharePoint Server, Microsoft Exchange Server and Microsoft SQL Server running on-premises or hosted in the cloud. Progent's consultants can also assist you to fix compatibility problems between various versions of Microsoft Office and can provide live online training to individuals and groups.
Progent is among the most qualified information technology support companies for creating email and messaging systems powered by Exchange 2000. Progent is skilled in helping small businesses get the full advantages of Microsoft Exchange 2000 under common scenarios such as upgrading from Microsoft Exchange 5.5 Server, migration from an ISP-based or POP3 e-mail environment, and using managed services for your Exchange 2000 administration.
Progent offers two low-cost service bundles designed to allow small companies to receive a professional security assessment from a certified security engineer. With Progent's External Network Security Inventory Checkup, a security expert administers a comprehensive test of your IT infrastructure from outside your firewalled perimeter to determine potential risks in the security profile you expose to the public. With Progent's Internal Network Security Inventory Checkup, a security expert executes a network scan from a secure machine inside your company firewall to evaluate your exposure to internal attacks. The two security inventory packages are set up and run from a secured external location.
Progent's Microsoft-certified engineers can help you to streamline desktop software update management by providing expertise with management platforms like Configuration Manager 2007, Systems Management Server 2003, and WSUS.
Progent can provide the affordable support of remote Internet connectivity experts to help your company to assess or enhance your ISP services so your Internet connectivity solution aligns with your business requirements. Services provided by Progent's engineers include assessment of your existing bandwidth use, vendor and plan comparison and ordering, network provisioning, and managing a smooth switchover to a different carrier and/or service plan. Provisioning can include optimizing current routers and configuring new ones, setting up firewalls, and designing fault-tolerant BGP architectures.
Progent's Microsoft-certified consultants can provide remote or in-person expertise to help companies of any size to plan, implement, administer, and troubleshoot a backup/restore system based on System Center 2012 Data Protection Manager (SCDPM 2012). Progent can help you to migrate from older versions of SCDPM or from a different backup/recovery platform, and Progent can optimize your SCDPM 2012 implementation for on premises, cloud-based, or hybrid environments. Progent can provide as-needed support for resolving especially challenging issues, or full project management support. Progent's consultants can also help you to design SCDPM 2012 into a comprehensive disaster recovery plan.
Progent's Juniper-certified NetScreen engineer can help your company to install and optimize NetScreen 5000 series routers, migrate from previous NetScreen products to the latest Juniper technologies, and repair network infrastructure problems in Juniper-only or mixed-vendor environments.
Progent can supply small businesses with an information management expert who can act as a part-time CIO. This part-time Chief Information Officer can provide long-term direction to help you integrate appropriate IT products to enhance business processes so they align better with your corporate objectives. Your company can develop and implement a well thought out IT strategy without absorbing the expense of a full-time senior IT executive.
Progent offers advanced online support services to help organizations integrate their information networks with popular public clouds including Azure and Amazon AWS. Progent can assist you to plan and administer hybrid environments that support Windows and Linux operating systems and applications in both cloud-only systems or in hybrid topologies that utilize local resources as well as cloud services. To assist you to incorporate public clouds with networks, Progent offers a variety of public cloud integration support services such as Microsoft Azure enterprise hybrid cloud design and integration services, Amazon AWS cloud integration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over two decades of background delivering advanced consulting support online, and Progent can make sure you complete your cloud migration projects quickly and within your budget.
Progent's Microsoft certified consultants can help you define and deploy an efficient in-place Microsoft Exchange 2003 upgrade strategy that minimizes productivity downtime, simplifies long-term service demands, and makes your Exchange Server 2003 easy to manage. For complex multiple server or multi-site upgrades, Progent offers the knowledge and experience to complete your project quickly and economically. Progent's Exchange 2003 support, troubleshooting, and design offerings include expertise with the integration of third-party enhancements of Exchange Server 2003 that are best aligned to your business goals.
E-Mail Guard is Progent's affordable antispam and virus protection service that gives small companies enterprise-quality defense from spam, viruses, DHA attacks, and other types of email-borne assaults on IT networks. E-Mail Guard is powered by Postini's Perimeter Manager, a sophisticated library of web-based antispam and virus defense services that ward off email assaults before they are able to penetrate the company firewall. Perimeter Manager also allows administrators monitor and control their email systems, regardless of server platform, hardware type, or data center location.