Medium size businesses with 50-250 network clients can usually benefit from a network support plan based on co-sourcing, that is, depending on internal IT personnel for day-to-day network management issues and using outside engineers to provide advanced support as needed. Small to mid-size companies can now enjoy all the benefits of Microsoft System Center Operations Manager (SCOM) — such as increased network availability, performance, and protection — and also have reliable access to Progent’s Microsoft and Cisco Certified service experts. With Progent's affordably priced network management options, you can select a standard support program built around SCOM with monitoring, alerts, analytics, Help Desk Call Center, and on-site troubleshooting, or a comprehensive 24x7 support package.

System Center Operations Manager automatically monitors event records and performance thresholds from strategic sorts and analyzes this information by utilizing an extensive internal technical database. When SCOM detects potential trouble, it executes special corrective scripts or sends alerts to warn designated support people. SCOM also produces trend analysis so IT managers can monitor the performance of your system. Expertise with SCOM and skill in network support allows Progent to provide IT co-sourcing and outsourcing service programs that are both budget friendly and impactful.

Progent offers mid-sized businesses two basic outsourcing service packages built on Microsoft System Center Operations Manager:

For an Acrobat PDF datasheet detailing Progent's Operations Manager-based Network Monitoring options for mid-size businesses, click:
Network Monitoring Packages .

Managed Network Monitoring
If your company has a small internal network staff, Progent's co-sourcing service program is an affordable way to maximize system availability, throughput, and protection.

Key aspects of the Managed Network Monitoring Package are:

  • Progent provides a needs assessment and installs System Center Operations Manager
  • Progent assigns an offsite System Center Operations Manager server to watch over your designated servers
  • Support is provided during standard office hours
  • Progent's Helpdesk support works in conjunction with System Center Operations Manager
  • SCOM alarms are sent to the Progent Help Desk Call Center and to primary and secondary Progent computer consultants and copied to your designated network support person
  • Progent's Call Center creates tickets for all events and oversees the remediation of problems
  • Progent's Help Desk escalates technical help as needed
  • Your in-house support group is copied on up-to-date status data
  • Progent remotely monitors, diagnoses, and/or fixes problems
  • On-location service escalation is activated if trouble can’t be fixed remotely
  • SLAs are negotiated
  • All trouble tickets are closed out with defined solution
  • Progent performs regular network maintenance including application of service packs and security updates
  • Computers and network appliances must be covered by vendor's on-location warranty programs
  • Progent advises that you base your environment on Microsoft Windows 2012 R2 Server or later to maximize network stability and protection

Common SLAs are:

  • 1 hour to Helpdesk contact
  • 2 hours to start of analysis by a Progent engineer, either online or via phone
  • 4 hours for on-location service when service call takes place prior to 1PM, or, if later, the next business morning

Comprehensive Network Monitoring
For medium-size businesses who need enterprise-level network support but cannot afford the expense of staffing, provisioning, and administering a large internal IT group, Progent's Comprehensive Network Monitoring service program offers 24x7 availability and security for line-of-business applications at affordable cost and minimal management hassle.

Main aspects of Progent's Comprehensive Network Monitoring Service Program include:

  • All components of the Managed Network Monitoring Package including Server Management, Notification, Contact Center, and On-site support
  • Intended for mission critical e-Business, international networks, or other high-uptime situations
  • 24x7 support
  • Your information network must have a minimum level of high-availability configuration. Progent can help your company to bring your network to a high-availability architecture before 24x7 services commence
  • Negotiated SLAs with designated off-hours service commitments
  • Progent's support team will be equipped to fix problems on-site or online without the involvement of your IT staff

Prices for Progent's Outsourcing Packages
Prices for Progent's Network Monitoring Service Programs are determined by the amount of servers being monitored and the service level requested by your company. To learn more, refer to your Progent support manager.

To find out more about SCOM and how Progent can help your company to achieve enterprise-level network support by deploying this state-of-the-art platform, select one of these topics:

For additional details about Progent's Network Support Service Programs, call 1-800-993-9400 or visit Contact Progent.

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