Medium size businesses with 50-250 desktop clients can usually get the best results from a network service plan based on co-sourcing, that is, relying on in-house IT personnel for day-to-day IT management issues and using outside consultants to receive advanced support when necessary. Small to medium-size companies can now enjoy all the advantages of System Center Operations Manager (SCOM) — such as maximum system availability, throughput, and security — and in addition have reliable access to Progent’s Microsoft Premier service experts. With Progent's economically priced IT management packages, you can select a basic support package built around SCOM with monitoring, alerts, analytics, Help Desk, and on-site troubleshooting, or a comprehensive 24x7x365 support package.

SCOM proactively monitors event logs and performance thresholds from strategic then {filters and analyzes this data based on an extensive internal service database. When System Center Operations Manager uncovers an issue, the software executes special corrective scripts or generates alerts to notify pre-assigned service people. SCOM also generates trend reports so IT managers can track the health of your system. Expertise with SCOM and skill in network management allows Progent to offer IT outsourcing packages that are both affordable and impactful.

Progent offers mid-sized businesses two basic outsourcing service packages built on Microsoft System Center Operations Manager:

For an Acrobat PDF datasheet detailing Progent's Operations Manager-based Network Monitoring options for mid-size businesses, click:
Network Monitoring Packages .

Managed Network Monitoring
If your business has a small internal IT group, Progent's co-sourcing package is an economical way to maximize network reliability, performance, and security.

Key aspects of the Managed Network Monitoring Package are:

  • Progent provides a needs assessment and installs System Center Operations Manager
  • Progent sets up a remote System Center Operations Manager server to watch over your designated servers
  • Service is available during normal office hours
  • Progent's Help Desk Call Center service is coordinated with System Center Operations Manager
  • System Center Operations Manager alerts are sent to the Progent Help Desk and to primary and secondary Progent network engineers and copied to your assigned IT personnel
  • Progent's Help Desk establishes trouble tickets for all events and oversees the resolution of issues
  • Progent's Help Desk Call Center escalates resources as needed
  • Your in-house support group is copied on up-to-date status data
  • Progent remotely monitors, diagnoses, and/or fixes problems
  • On-site service escalation is provided if trouble can’t be resolved remotely
  • SLAs are contracted
  • All trouble tickets are terminated with defined resolution
  • Progent provides regular network maintenance including application of service packs and security updates
  • Hardware must be under manufacturer's on-site warranty programs
  • Progent advises that you base your IT network on Microsoft Windows 2012 R2 Server or later to optimize system stability and security

Common SLAs are:

  • 1 hour to Helpdesk contact
  • 2 hours to initiation of analysis by a Progent engineer, either online or via telephone
  • 4 hours for on-location service when service call is received before 1PM, otherwise, the next business morning

Comprehensive Network Monitoring
For medium-size businesses who need enterprise-level network support but cannot afford the expense of staffing, provisioning, and administering a large internal IT group, Progent's Comprehensive Network Monitoring service program offers 24x7 availability and security for line-of-business applications at affordable cost and minimal management hassle.

Key aspects of Progent's Comprehensive Network Monitoring Package include:

  • All features of the Managed Network Monitoring Service Program including Server Management, Reporting, Contact Center, and On-site service
  • Designed for mission critical eCommerce, global connectivity, or other high-availability environments
  • Round-the-clock service
  • Your IT system must have a basic degree of high-availability configuration. Progent can help your company to upgrade your network to a high-availability configuration before round-the-clock services commence
  • Negotiated SLAs with designated after-hours service guarantees
  • Progent's service team will be equipped to fix problems on-location or remotely without the involvement of your IT group

Prices for Progent's Outsourcing Packages
Prices for Progent's Network Monitoring Packages are based on the number of servers being tracked and the service level required by your business. To learn more, refer to your Progent support manager.

To learn more about SCOM and how Progent can help your business to get enterprise-level information system management by utilizing this state-of-the-art technology, select one of these topics:

For more details about Progent's Network Support Packages, phone 1-800-993-9400 or see Contact Progent.

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