Medium size businesses with 50-250 network users can usually get the best results from a network service plan that utilizes co-sourcing, i.e., relying on in-house IT personnel for ordinary network management issues and using outside consultants to receive high-level support when necessary. Small to medium-size companies can now enjoy all the advantages of Microsoft System Center Operations Manager (SCOM) ó including maximum system uptime, throughput, and protection ó and in addition have reliable access to Progentís Microsoft Certified service professionals. With Progent's economically priced network management options, businesses can select a basic co-sourcing package based on System Center Operations Manager with monitoring, alerts, analytics, Help Desk, and on-site troubleshooting, or a comprehensive 24x7 solution.

SCOM proactively scans event records and performance thresholds from critical network resources and analyzes this data based on a comprehensive internal technical database. When System Center Operations Manager detects potential trouble, the software runs special remedial routines or generates alarms to warn pre-assigned service personnel. SCOM also generates trend reports so you can track the performance of your system. Familiarity with System Center Operations Manager and a long background in network management makes it possible for Progent to offer information technology outsourcing packages that are both budget friendly and effective.

Progent offers mid-sized businesses two basic outsourcing service packages built on Microsoft System Center Operations Manager:

For an Acrobat PDF datasheet detailing Progent's Operations Manager-based Network Monitoring options for mid-size businesses, click:
Network Monitoring Packages .

Managed Network Monitoring
If your company has a small internal network staff, Progent's co-sourcing package is an economical way to optimize network reliability, throughput, and security.

Important features of Progent's Managed Network Monitoring Package include:

  • Progent performs a requirements assessment and configures System Center Operations Manager
  • Progent assigns an offsite System Center Operations Manager server to watch over your network
  • Service is provided during standard business hours
  • Progent's Help Desk Call Center service is coordinated with SCOM
  • SCOM alerts are sent to the Progent Helpdesk and to primary and secondary Progent computer consultants and copied to your assigned network support personnel
  • Progent's Helpdesk creates tickets for all events and monitors the remediation of issues
  • Progent's Helpdesk escalates resources as required
  • Your IT staff is sent up-to-date status information
  • Progent remotely monitors, diagnoses, and/or fixes problems
  • On-location service escalation is provided in case trouble canít be resolved online
  • Service Level Agreements are negotiated
  • All trouble tickets are closed out with defined resolution
  • Progent provides regular network maintenance including installation of service packs and security updates
  • Hardware must be under manufacturer's on-site warranty service
  • Progent advises that you base your IT network on Microsoft Windows 2012 R2 Server or later to optimize system reliability and security

Typical Service Level Agreements are:

  • 1 hour to Helpdesk contact
  • 2 hours to start of troubleshooting by a Progent support specialist, either online or via telephone
  • 4 hours for on-location support when service call is received prior to 1PM, or, if later, the next business morning

Comprehensive Network Monitoring
For medium-size businesses who need enterprise-level network support but cannot afford the expense of staffing, provisioning, and administering a large internal IT group, Progent's Comprehensive Network Monitoring service program offers 24x7 availability and security for line-of-business applications at affordable cost and minimal management hassle.

Main aspects of Progent's Comprehensive Network Monitoring Service Program are:

  • All features of the Managed Network Monitoring Service Program including Server Management, Notification, Contact Center, and On-location service
  • Designed for line-of-business e-Business, international networks, or other high-availability situations
  • 24x7 service
  • Your IT system must have a basic level of fault-tolerant architecture. Progent can assist your company to bring your system to a high-availability architecture before round-the-clock services begin
  • Negotiated Service Level Agreements with designated off-hours support commitments
  • Progent's support team will be provisioned to fix trouble on-location or online without the involvement of your in-house support staff

Prices for Progent's Outsourcing Packages
Prices for Progent's Network Monitoring Packages are based on the amount of servers being tracked and the service level required by your company. To learn more, refer to your Progent service representative.

To find out more about Microsoft System Center Operations Manager and how Progent can assist your business to achieve enterprise-level network support by deploying this powerful platform, select one of the following topics:

For additional details about Progent's Network Support Service Programs, call 1-800-993-9400 or go to Contact Progent.

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