Medium size companies with 50-250 network users can usually get the best results from a network support plan based on co-sourcing, i.e., depending on in-house support personnel for ordinary network management issues and utilizing external consultants to receive high-level expertise when necessary. Small to mid-size businesses can now have all the benefits of System Center Operations Manager (SCOM) ó such as increased network uptime, throughput, and protection ó and in addition have reliable access to Progentís Microsoft and Cisco Certified service experts. With Progent's affordably priced network management packages, you can choose a standard support package based on System Center Operations Manager with monitoring, notification, reporting, Help Desk, and on-site service, or a complete 24x7 support package.

System Center Operations Manager proactively scans event logs and performance thresholds from critical servers and applications and analyzes this information based on a comprehensive built-in technical knowledge base. When System Center Operations Manager uncovers a problem, it runs pre-built remedial routines or sends alerts to notify pre-assigned service personnel. System Center Operations Manager also produces trend reports so you can track the health of your system. Expertise with SCOM and a long background in computer system support makes it possible for Progent to provide information technology outsourcing service programs that are both affordable and effective.

Progent offers mid-sized businesses two basic outsourcing service packages built on Microsoft System Center Operations Manager:

For an Acrobat PDF datasheet detailing Progent's Operations Manager-based Network Monitoring options for mid-size businesses, click:
Network Monitoring Packages .

Managed Network Monitoring
If your company has a small or over-stretched internal network staff, Progent's co-sourcing package is an economical way to maximize system stability, performance, and protection.

Important aspects of Progent's Managed Network Monitoring Package include:

  • Progent performs a requirements evaluation and configures SCOM
  • Progent sets up an offsite System Center Operations Manager server to monitor your network
  • Service is available during normal business hours
  • Progent's Help Desk Call Center service works in conjunction with SCOM
  • SCOM alarms are routed to the Progent Help Desk and to primary and secondary Progent network engineers and emailed your assigned network support personnel
  • Progent's Help Desk Call Center establishes tickets for all significant alerts and monitors the remediation of problems
  • Progent's Help Desk escalates resources as required
  • Your in-house support group is copied on all status information
  • Progent remotely monitors, diagnoses, and/or fixes problems
  • On-location support escalation is activated in case problems canít be fixed online
  • Service Level Agreements are negotiated
  • All trouble tickets are terminated with detailed resolution
  • Progent provides normal network maintenance such as application of service packs and security upgrades
  • Hardware must be covered by manufacturer's on-location warranty programs
  • Progent recommends that you base your IT network on Microsoft Windows 2012 R2 Server or later to optimize system reliability and protection

Typical SLAs are:

  • 1 hour to Helpdesk contact
  • 2 hours to start of analysis by a Progent support specialist, either remotely or via telephone
  • 4 hours for on-site service when service call takes place before 1PM, or, if later, the next work-day morning

Comprehensive Network Monitoring
For medium-size businesses who need enterprise-level network support but cannot afford the expense of staffing, provisioning, and administering a large internal IT group, Progent's Comprehensive Network Monitoring service program offers 24x7 availability and security for line-of-business applications at affordable cost and minimal management hassle.

Main aspects of Progent's Comprehensive Network Monitoring Package are:

  • All components of the Managed Network Monitoring Service Program including Server Management, Reporting, Help Desk, and On-location service
  • Intended for line-of-business e-Business, international networks, or other high-availability situations
  • Round-the-clock service
  • Your information network must have a minimum degree of high-availability architecture. Progent can help your business to upgrade your network to a fault-tolerant architecture before 24x7 services commence
  • Negotiated SLAs with specified after-hours support commitments
  • Progent's support staff will be provisioned to fix trouble on-site or remotely without the help of your IT group

Prices for Progent's Outsourcing Packages
Pricing for Progent's Network Monitoring Packages are based on the number of servers being tracked and the service level requested by your company. For details, refer to your Progent service representative.

To learn more about Microsoft System Center Operations Manager and how Progent can help your business to achieve enterprise-level information system management by deploying this powerful platform, choose one of the following topics:

For more information about Progent's Network Support Service Programs, phone 1-800-993-9400 or see Contact Progent.

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