Mid-size companies with 50-250 desktop users can usually benefit from a network support strategy that utilizes co-sourcing, that is, relying on internal IT staff for day-to-day IT support requirements and using outside engineers to provide advanced support as needed. Small to medium-size businesses can now enjoy all the advantages of System Center Operations Manager (SCOM) ó such as maximum system availability, throughput, and security ó and also have reliable access to Progentís Microsoft Certified support professionals. With Progent's economically priced IT support options, you can select a basic co-sourcing program based on SCOM with monitoring, notification, reporting, Call Center, and on-site troubleshooting, or a comprehensive 24x7 support package.
SCOM proactively scans event records and performance counters from key sorts and analyzes this data by utilizing a comprehensive internal technical database. When SCOM finds potential trouble, the software executes special remedial routines or generates alarms to warn designated service personnel. SCOM also generates trend reports so you can monitor the health of your information network. Familiarity with System Center Operations Manager and skill in computer system support makes it possible for Progent to offer information technology co-sourcing and outsourcing service programs that are both budget friendly and effective.
Progent offers mid-sized businesses two basic outsourcing service packages built on Microsoft System Center Operations Manager:
For an Acrobat PDF datasheet detailing Progent's Operations Manager-based Network Monitoring options for mid-size businesses, click:
Network Monitoring Packages .
Managed Network Monitoring
If your business has a small or over-stretched internal IT staff, this co-sourcing package is an affordable way to optimize network stability, performance, and security.
Important features of the Managed Network Monitoring Package include:
- Progent performs a requirements assessment and installs SCOM
- Progent sets up an offsite System Center Operations Manager server to monitor your network
- Support is provided during standard business hours
- Progent's Help Desk Call Center support is coordinated with SCOM
- SCOM alerts are routed to the Progent Help Desk Call Center and to primary and secondary Progent computer consultants and emailed your assigned network support personnel
- Progent's Help Desk Call Center creates tickets for all events and monitors the remediation of problems
- Progent's Helpdesk escalates resources as required
- Your in-house support group is copied on all status data
- Progent remotely monitors, diagnoses, and/or fixes problems
- On-location support escalation is provided if trouble canít be fixed remotely
- Service Level Agreements are negotiated
- All trouble tickets are closed out with defined resolution
- Progent provides regular network maintenance including installation of service packs and security upgrades
- Computers and network appliances must be covered by vendor's on-location warranty service
- Progent advises that you base your IT network on Microsoft Windows 2012 R2 Server or later to maximize system stability and security
Typical SLAs are:
- 1 hour to Helpdesk contact
- 2 hours to start of troubleshooting by a Progent engineer, either remotely or via telephone
- 4 hours for on-site service when help request takes place before 1PM, or, if later, the following work-day in the AM
Comprehensive Network Monitoring
For medium-size businesses who need enterprise-level network support but cannot afford the expense of staffing, provisioning, and administering a large internal IT group, Progent's Comprehensive Network Monitoring service program offers 24x7 availability and security for line-of-business applications at affordable cost and minimal management hassle.
Main aspects of Progent's Comprehensive Network Monitoring Service Program include:
- All features of the Managed Network Monitoring Package including Server Management, Reporting, Contact Center, and On-site service
- Designed for line-of-business e-Business, international connectivity, or other high-uptime situations
- 24x7 service
- Your IT network must have a basic degree of fault-tolerant configuration. Progent can help your business to upgrade your system to a high-availability architecture before round-the-clock services begin
- Contracted Service Level Agreements with specified off-hours service guarantees
- Progent's service staff will be equipped to repair problems on-site or online without the help of your IT group
Prices for Progent's Outsourcing Packages
Pricing for Progent's Network Monitoring Service Programs are determined by the number of servers being tracked and the service level required by your company. For details, contact your Progent service manager.
To find out more about System Center Operations Manager and how Progent can help your business to get enterprise-class network management by utilizing this state-of-the-art technology, select one of these topics:
To learn more information about Progent's Network Support Service Programs, phone 1-800-993-9400
or go to Contact Progent.
More topics of interest:
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Progent's ProSight family of managed IT services are geared to offer businesses who have minimal in-house network administration and support staffs with low-cost help from world-class management platforms and technical experts. Advantages of the ProSight catalog of managed services include fixed IT management costs, smart automation of common administrative processes, ongoing adoption of the latest information technology, graceful migration from legacy systems to modern solutions, improved fit between information technology with strategic goals, guidance from veteran IT experts, and freeing up management to focus on business instead of ever-changing information technology.
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Integration Services Cisco Firepower Firewalls
Cisco ASA Firepower Support Services
Cisco's Firepower Next Generation Firewalls provide a major performance improvement compared to Cisco's popular ASA 5500-X firewalls and offer unified control of advanced cybersecurity features like application visibility and control, next-generation intrusion protection (NGIPS) with intelligent prioritization of risks, advanced malware protection, URL filtering, and multi-node sandboxing. Progent's Cisco CCIE firewall consultants can assist you to design and execute a smooth migration to Cisco Firepower Series firewalls from Cisco's legacy ASA 5500-X, ASA 5500, or PIX appliances and help you integrate Firepower firewalls with Cisco's cloud-based services to create and centrally control network ecosystems that include branch offices, data centers, private clouds and public clouds.
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Service Cisco South Plains Lubbock Cisco Computer Services in Lubbock Preston Smith Airport LBB
SharePoint Networking Company New York New York City New York SharePoint Small Business Outsourcing
System Center 2012 Operations Manager IT Consultants
System Center Management Packs IT Consultant
Progent's Microsoft-certified consultants have more than 10 years of background designing, deploying, optimizing and troubleshooting SCOM environments and can provide organizations of all sizes advanced online or on-premises consulting support for System Center 2012 Operations Manager. Progent can help you to plan an architecture for SCOM 2012 servers that delivers the performance and availability required to watch over your IT resources effectively, whether your infrastructure are onsite, cloud-based, or a hybrid environment. Progent can also assist you to install and customize Microsoft SCOM 2012 management packs based on best practices for monitoring network infrastructure and Microsoft and third-party applications and services. In addition, Progent can deliver responsive remote or onsite troubleshooting to help you to fix serious problems detected by Microsoft SCOM 2012.
SharePoint Server 2010 Help and Support in Stamford, CT Stamford Danbury Greenwich 24-Hour Microsoft SharePoint Server 2007 Network Consultant
Microsoft Phone Support Services
24x7 Microsoft Phone Support
To provide economical IT services for small businesses, Progent offers full-service computer outsourcing plans that offer small companies fast access to network help without requiring you to recruit, train, and maintain an expensive full-time IT team. Progentís IT outsourcing services offer you an economical alternative for creating a protected and robust environment for your important Windows office productivity products including Microsoft Office XP and Office 2003.
SharePoint Server 2013 Professional Microsoft SharePoint 2010 Remote Consulting
Sioux Falls, SD Cisco Network Design Cisco Small Business IT Consulting Group in Sioux Falls Brandon
Skype for Business 2015 Online Troubleshooting Microsoft Skype for Business Video Interop Server Consult
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Small Office Small Business IT Outsourcing Firms MS Certified Migration Support Small Business
Juniper Junos Network and Security Manager Security Consultants
Juniper Junos os Security Auditor
Progent's Juniper-certified network engineers can help you utilize Junos OS and the Junos platform of network management applications to configure, administer, and monitor Junos-powered devices; migrate to the Junos OS operating system from other Juniper software platforms such as ScreenOS; and upgrade your Juniper routers, switches, and gateways to the latest version of Junos OS.
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Solaris to Windows Upgrade Solaris to Windows Upgrade Consulting
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Tacoma IT Consultant Tacoma-Federal Way Security Consulting Companies
Technology Consulting Company Cisco Certified CCIE Cisco CCIE Remote Consulting Team
Top Exchange IT Consulting Companies in Tarrant County Texas Repairing Exchange
24-Hour Consultant Services Microsoft Windows Server 2012 Clusters
Failover Cluster Manager Windows Server 2012 IT Services
Progent's certified failover clustering consultants can assist businesses to assess the advantages of utilizing Windows Server 2012 failover clustering technology to create a powerful fault-tolerant/disaster recovery strategy, assist your organization to plan and install a Windows Server 2012 environment, provide online and on-premises consulting services and technical support for failover clusters that include physical servers or virtual ones, and show you how to streamline the administration of failover clusters.
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Top Ranked Integration Company San Anselmo Ross Consultancies
Top Ranked Microsoft Office Communications Server 2007 Network Consulting Microsoft VoIP Network Consulting
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Troubleshooting Sun Solaris Atlanta, GA Linux Online Support Georgia
UNIX Engineer Computer Engineer Sun Solaris
Urgent Microsoft SharePoint Server 2010 IT Consultants Online Troubleshooting SharePoint Server 2013 Des Moines
Wilmington, Delaware Installation Wilmington-New Castle County On-site Technical Support
Windows Integration Services New York City, NY, Buffalo, NY, Rochester, NY, Syracuse, NY, Albany NY New York City, NY Windows Network Consulting Company
Specialist ProSight Ransomware Recovery
Urgent Technology Professional ProSight Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection service that incorporates next generation behavior analysis tools to guard endpoints as well as servers and VMs against new malware assaults such as ransomware and email phishing, which easily evade legacy signature-based anti-virus tools. ProSight ASM safeguards local and cloud-based resources and provides a single platform to automate the entire malware attack progression including protection, infiltration detection, mitigation, remediation, and post-attack forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new attacks.
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Windows Server 2012 R2 Private Cloud Support Outsourcing Windows Server 2012R2 Hyper-V Virtual Switch Outsourcing
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Consultants Microsoft Access software programming
Top Rated Microsoft Access software programming Engineers
Progent offers economical remote support for all releases of Microsoft Office Access including desktop and browser-based versions and can provide advanced support for application development, database migration, performance tuning, BI reporting, and troubleshooting. Progent also offers custom online classes for Access application programming and database management.
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