Medium size businesses with 50-250 network clients can usually benefit from a network support plan based on co-sourcing, that is, depending on internal IT personnel for day-to-day network management issues and using outside engineers to provide advanced support as needed. Small to mid-size companies can now enjoy all the benefits of Microsoft System Center Operations Manager (SCOM) — such as increased network availability, performance, and protection — and also have reliable access to Progent’s Microsoft and Cisco Certified service experts. With Progent's affordably priced network management options, you can select a standard support program built around SCOM with monitoring, alerts, analytics, Help Desk Call Center, and on-site troubleshooting, or a comprehensive 24x7 support package.
System Center Operations Manager automatically monitors event records and performance thresholds from strategic sorts and analyzes this information by utilizing an extensive internal technical database. When SCOM detects potential trouble, it executes special corrective scripts or sends alerts to warn designated support people. SCOM also produces trend analysis so IT managers can monitor the performance of your system. Expertise with SCOM and skill in network support allows Progent to provide IT co-sourcing and outsourcing service programs that are both budget friendly and impactful.
Progent offers mid-sized businesses two basic outsourcing service packages built on Microsoft System Center Operations Manager:
For an Acrobat PDF datasheet detailing Progent's Operations Manager-based Network Monitoring options for mid-size businesses, click:
Network Monitoring Packages .
Managed Network Monitoring
If your company has a small internal network staff, Progent's co-sourcing service program is an affordable way to maximize system availability, throughput, and protection.
Key aspects of the Managed Network Monitoring Package are:
- Progent provides a needs assessment and installs System Center Operations Manager
- Progent assigns an offsite System Center Operations Manager server to watch over your designated servers
- Support is provided during standard office hours
- Progent's Helpdesk support works in conjunction with System Center Operations Manager
- SCOM alarms are sent to the Progent Help Desk Call Center and to primary and secondary Progent computer consultants and copied to your designated network support person
- Progent's Call Center creates tickets for all events and oversees the remediation of problems
- Progent's Help Desk escalates technical help as needed
- Your in-house support group is copied on up-to-date status data
- Progent remotely monitors, diagnoses, and/or fixes problems
- On-location service escalation is activated if trouble can’t be fixed remotely
- SLAs are negotiated
- All trouble tickets are closed out with defined solution
- Progent performs regular network maintenance including application of service packs and security updates
- Computers and network appliances must be covered by vendor's on-location warranty programs
- Progent advises that you base your environment on Microsoft Windows 2012 R2 Server or later to maximize network stability and protection
Common SLAs are:
- 1 hour to Helpdesk contact
- 2 hours to start of analysis by a Progent engineer, either online or via phone
- 4 hours for on-location service when service call takes place prior to 1PM, or, if later, the next business morning
Comprehensive Network Monitoring
For medium-size businesses who need enterprise-level network support but cannot afford the expense of staffing, provisioning, and administering a large internal IT group, Progent's Comprehensive Network Monitoring service program offers 24x7 availability and security for line-of-business applications at affordable cost and minimal management hassle.
Main aspects of Progent's Comprehensive Network Monitoring Service Program include:
- All components of the Managed Network Monitoring Package including Server Management, Notification, Contact Center, and On-site support
- Intended for mission critical e-Business, international networks, or other high-uptime situations
- 24x7 support
- Your information network must have a minimum level of high-availability configuration. Progent can help your company to bring your network to a high-availability architecture before 24x7 services commence
- Negotiated SLAs with designated off-hours service commitments
- Progent's support team will be equipped to fix problems on-site or online without the involvement of your IT staff
Prices for Progent's Outsourcing Packages
Prices for Progent's Network Monitoring Service Programs are determined by the amount of servers being monitored and the service level requested by your company. To learn more, refer to your Progent support manager.
To find out more about SCOM and how Progent can help your company to achieve enterprise-level network support by deploying this state-of-the-art platform, select one of these topics:
For additional details about Progent's Network Support Service Programs, call 1-800-993-9400
or visit Contact Progent.
An index of content::
24-Hour Manhattan Beach-Hermosa Beach Network Support Group Largest Manhattan Beach-El Segundo Small Business Outsourcing IT
24-Hour Technology Consulting BlackBerry New York City-Chelsea, NY, USA NYC Service Providers BlackBerry
24/7 Cisco Information Technology Consulting Company Lynnwood Washington Small Office Computer Consulting Services Cisco Lynnwood-Snohomish County, America
24/7/365 At Home Workforce Guidance - Irvine - Backup/Restore Technology Consulting Services Irvine, CA, United States Urgent At Home Workers Consulting Services in Irvine - Data Protection Systems Expertise Irvine, Orange County
After Hours At Home Workers Monterey Consulting - IP Voice Solutions Assistance Monterey County, United States Monterey Remote Workers VoIP Systems Expertise
Anaheim, CA Anaheim Supplemetary IT Staffing Support Services Short-Term Network Support Staffing Services Consulting Specialist Anaheim Fullerton Buena Park
Award Winning Redhat Linux, Sun Solaris, UNIX Technology Consulting Services Mandrake Linux, Sun Solaris, UNIX Professional Perth
Biggest Small Business IT Outsourcing Group Niterói Niterói, Brazil IT Consulting Group
BlackBerry Synchronization Technology Consultants Garland Texas After Hours BlackBerry Consulting Firms Garland Centerville
Boise Cisco Consulting Group Remote Troubleshooting Cisco Boise Eagle
Cisco Designer Cisco Computer Consultants Providence, RI
Cisco and Microsoft Network Documentation Huntington Beach, California 24-7 Implementation Consulting Companies Huntington Beach
Specialist Immersive Telepresence
Videoconferencing Network Consultants
Progent can provide access to a senior consultant with extensive experience installing, managing, and enhancing video conferencing platforms from leading vendors such as Cisco, TANDBERG, Polycom, LifeSize, and Radvision. Progent can work with your internal IT management group, your ISP, and your video conferencing platform supplier to help your organization increase the strategic value of your video conferencing solution.
Microsoft System Center Operations Manager ConsultantsConsulting Support for IT Support Providers near me in The Woodlands - Short-Term Support Staff Assistance The Woodlands Consultants for Network Service Providers The Woodlands, Texas
After Hours Comprehensive Event Management Computer ConsultingDebian Linux, Solaris, UNIX Setup and Support Sandy Springs-Norcross Online Troubleshooting Slackware Linux, Solaris, UNIX Sandy Springs-Marietta
Online Consulting Monitoring and ReportingExchange 2010 Planning Network Consulting Exchange 2010 Planning Network Consultant
Exchange Server 2016 Small Business IT Support Firm Sydney, New South Wales Software Consulting Services Microsoft Exchange Sydney
Georgetown, United States 24x7 Consulting Experts for Network Service Firms in Washington - Short-Term Staff Help Washington Consultants for Network Support Firms District of Columbia, United States
Hartford Remote Workforce Endpoint Management Systems Consulting Hartford Connecticut 24/7/365 At Home Workers Hartford Consulting Experts - Endpoint Management Systems Expertise Hartford Enfield Bristol Farmington
Lawrence-Essex County, Massachusetts Microsoft SharePoint Server 2013 Remote Support Services Remote Onsite Technical Support SharePoint Server 2013 Lawrence Massachusetts
Lincoln IT Staffing Support Lincoln Seward County Supplemental Staffing Services Consulting Expertise Lincoln, Lancaster County
MS Certified Google Cloud Compute Engine solutions Consultants Microsoft and Cisco Certified Google Cloud SQL Professional
Madison, WI Telecommuters Consulting Experts nearby Madison - Collaboration Solutions Guidance Top Rated At Home Workers Consulting Experts in Madison - Collaboration Technology Guidance Madison, Dane County
Computer Security Assessment Consulting Services
Network Security Evaluation Consult
Progent offers several network security service bundles designed to deliver larger enterprises an objective and comprehensive network security evaluation from a team of certified security engineers. All Progent's network security assessment bundles incorporate a suite of services like automated scans from inside and from beyond the corporate security perimeter, expert analysis of captured data by accredited security engineers, production of a paper explaining the results, plus a live concise executive summary and a detailed interactive outbrief for internal network administrators.
Maine Linux Online Troubleshooting Specialists Linux Portland Maine
Michigan - Detroit, MI, Grand Rapids, MI, Warren, MI, Lansing, MI Cisco Tech Michigan - Detroit, MI, Grand Rapids, MI, Warren, MI, Lansing, MI, U.S.A. Cisco Computer Support
Microsoft Exchange 2010 Upgrade Professional Emergency Exchange Server 2010 Upgrade Online Support Services
Microsoft MCTS Remote Consultant Career Opportunities Charlotte/Douglas International Airport CLT Microsoft MCTS Remote Engineer Freelancing Job Charlotte North Carolina
Microsoft Microsoft Windows Server Essentials Specialist Windows Server Essentials Disaster Recovery Specialist
Microsoft SQL Server 2016 Computer Specialists San Mateo Microsoft SQL Server 2017 Phone Support Services
Microsoft SharePoint 2010 IT Consultants Carlsbad-Del Mar, CA Microsoft SharePoint Server 2013 IT Consulting
Milwaukee Remote Workforce Management Systems Expertise Milwaukee, WI Work from Home Employees Consulting and Support Services in Milwaukee - Endpoint Management Solutions Consulting and Support Services Milwaukee Racine Waukesha
Monterey Security Firewall Configuration Security Audit Monterey, United States
Microsoft System Center Operations Manager Network ConsultingNetwork Architect Firms Small Office Small Offices Contractor
Offsite Workforce Long Beach Consulting Experts - Conferencing Systems Guidance Long Beach Southern California Offsite Workforce Guidance near me in Long Beach - Voice/Video Conferencing Solutions Assistance Long Beach, CA
Orange County, America Anaheim Remote Workforce Management Solutions Assistance Anaheim At Home Workers Endpoint Management Solutions Assistance Orange County, America
Microsoft Windows Server 2012R2 Setup and Support
Windows Server 2012 R2 Hyper-V Network Consultant
Progent's Microsoft-certified consultants can assist you to assess the advantages of Microsoft Windows Server 2012 R2 for your organization, create pilot environments and rollout strategies, tune your network infrastructure for on-premises, multi-site, cloud-based, and partial-cloud environments, educate your IT support team, develop a corporate-wide security strategy, automate IT administration, assist with creating applications, and build and validate a DR/BC plan.
Pinole Technology Consulting Company Urgent Microsoft Certified Partner East Bay Technology Support
Portland Ryuk CryptoLocker Remediation Portland Portland Portland Ryuk Crypto Removal
Ransomware Recovery Readiness Assessment Consulting Services Ransomware Recovery Readiness Check Consulting
Remote Workers Consulting Services near me in Naples - Cloud Integration Solutions Guidance Naples-Bonita Springs, Florida Naples Teleworkers Cloud Integration Technology Expertise Naples-North Naples, FL
Remote Workers Indianapolis Expertise - Collaboration Systems Consulting Experts Indianapolis Indiana, US Offsite Workforce Indianapolis Expertise - Collaboration Solutions Expertise Indianapolis Indiana, US
Remote Workforce Consulting and Support Services nearby Palo Alto - Cloud Solutions Assistance Palo Alto, Santa Clara County, USA Palo Alto At Home Workers Cloud Integration Systems Consulting Services East Palo Alto
SQL Server 2012 Technology Consultants SQL 2014 Information Technology Support Alberta
SQL Server Capacity Planning Designer Microsoft SQL Server Support and Integration
Immediate Remote Monitoring and Reporting ProfessionalsSalem Network Consulting Organization Salem Outsourcing IT
San Carlos, CA San Mateo Work at Home Employees Cloud Technology Consulting and Support Services Remote Workforce Consulting Experts - San Mateo - Cloud Solutions Consulting Experts San Mateo County
Server Consolidation Online Support Services Virtual Server Specialist
Small Office Network Consultants Raleigh, North Carolina Raleigh, North Carolina Outsource IT
Online Troubleshooting Operations ManagerSpartanburg-Greenville, South Carolina At Home Workers Spartanburg Consulting Services - Infrastructure Consulting Spartanburg-Roebuck, South Carolina At Home Workforce Consulting Experts - Spartanburg - Integration Consultants
Network Engineering Positions
Computer Consultants Job
Progent wants to hire fulltime, solutions-driven Microsoft certified engineers with Microsoft Certified Systems Engineer certification; Cisco certified system engineers with Cisco CCNP or CCIE credentials; security professionals with CISSP or CISA or equivalent security certification; and advanced system design consultants with a background in mobile access, wireless networking, service continuity, workplace recovery, information protection, and server virtualization. Progent also seeks professionals who can work on Progent's team of helpdesk support technicians and off-site troubleshooting experts. In addition, We are hiring experienced managers who can perform productively in Progent's fast-paced, virtual office culture.
Telecommuters San Francisco Assistance - Security Systems Consulting Experts San Francisco, CA San Francisco Teleworkers Cybersecurity Solutions Guidance
Security Assessment Consultancy
Security Evaluation Consultants
Progent offers several network security service bundles designed to deliver larger institutions an impartial and comprehensive network security audit from a team of premier security consultants. All Progent's network security evaluation bundles incorporate a collection of services like automated scans from within and from beyond the network security perimeter, expert interpretation of captured data by accredited security consultants, creation of a report explaining the results, plus an interactive concise executive summary and a detailed live outbrief for internal network administrators.
Teleworkers Consulting and Support Services nearby Portland - Call Desk Solutions Consulting Services Portland - Vancouver Remote Workers Portland Consulting - Call Desk Outsourcing Consulting Services Portland - Tualatin
Top Support Team Waltham, MA Repairing Waltham, Massachusetts
Walnut Creek 24x7 Crypto Cleanup Orinda CA Walnut Creek Dharma Crypto-Ransomware Repair Lafayette, CA
24x7x365 BDR and Business Continuity Solutions Support
Consultant ProSight DPS Hybrid Cloud Backup/Recovery
ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable end-to-end solution for reliable backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight Data Protection Services automates your backup processes and enables fast restoration of critical data, applications and VMs that have become unavailable or damaged due to component breakdowns, software bugs, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local device, or mirrored to both. Progent's disaster recovery consultants can deliver world-class expertise to configure ProSight Data Protection Services to be compliant with regulatory requirements such as HIPAA, FIRPA, PCI and Safe Harbor and, when needed, can assist you to recover your business-critical information.
Work from Home Employees Assistance near Buffalo - VoIP Systems Consultants Work from Home Employees Consulting and Support Services - Buffalo - IP Voice Solutions Expertise Buffalo Great Lakes
Work from Home Employees Consulting and Support Services near me in Chicago - Cloud Integration Technology Guidance Chicago North Side Chicago Remote Workforce Cloud Technology Consultants Englewood, IL
© 2002-2021 Progent Corporation. All rights reserved.