Medium size businesses with 50-250 desktop users can typically benefit from an IT service plan that utilizes co-sourcing, that is, depending on internal IT staff for ordinary IT support issues and using outside consultants to receive advanced support as needed. Small to mid-size businesses can now enjoy all the advantages of Microsoft System Center Operations Manager (SCOM) ó such as maximum network availability, throughput, and security ó and also have reliable access to Progentís Microsoft and Cisco Premier support professionals. With Progent's economically priced network management packages, businesses can choose a standard co-sourcing program based on SCOM with monitoring, notification, reporting, Help Desk Call Center, and on-site troubleshooting, or a complete 24x7x365 solution.

SCOM proactively monitors event logs and performance thresholds from strategic servers and applications and evaluates this information by utilizing a comprehensive built-in service knowledge base. When System Center Operations Manager finds a problem, it executes pre-built remedial routines or generates alarms to notify pre-assigned support personnel. System Center Operations Manager also generates trend reports so IT managers can monitor the health of your system. Familiarity with SCOM and a long background in network support allows Progent to offer information technology co-sourcing and outsourcing service programs that are both budget friendly and impactful.

Progent offers mid-sized businesses two basic outsourcing service packages built on Microsoft System Center Operations Manager:

For an Acrobat PDF datasheet detailing Progent's Operations Manager-based Network Monitoring options for mid-size businesses, click:
Network Monitoring Packages .

Managed Network Monitoring
If your business has a small internal IT staff, this co-sourcing package is an affordable way to optimize network stability, throughput, and protection.

Important features of Progent's Managed Network Monitoring Package include:

  • Progent performs a requirements evaluation and installs System Center Operations Manager
  • Progent assigns a remote System Center Operations Manager server to watch over your network
  • Support is provided during standard office hours
  • Progent's Call Center service works in conjunction with SCOM
  • SCOM alerts are sent to the Progent Helpdesk and to primary and secondary Progent computer consultants and emailed your assigned IT person
  • Progent's Helpdesk establishes trouble tickets for all significant alerts and monitors the resolution of problems
  • Progent's Call Center escalates technical help as needed
  • Your in-house support group is sent up-to-date status information
  • Progent remotely monitors, diagnoses, and/or fixes problems
  • On-site support escalation is provided if problems canít be resolved online
  • Service Level Agreements are negotiated
  • All trouble tickets are terminated with defined resolution
  • Progent performs normal service maintenance such as installation of service packs and security updates
  • Computers and network appliances must be covered by vendor's on-location warranty service
  • Progent recommends that you base your environment on Microsoft Windows 2012 R2 Server or later to optimize system reliability and protection

Common Service Level Agreements are:

  • 1 hour to Help Desk contact
  • 2 hours to initiation of analysis by a Progent engineer, either online or via phone
  • 4 hours for on-site service when service call is received before 1PM, otherwise, the next business morning

Comprehensive Network Monitoring
For medium-size businesses who need enterprise-level network support but cannot afford the expense of staffing, provisioning, and administering a large internal IT group, Progent's Comprehensive Network Monitoring service program offers 24x7 availability and security for line-of-business applications at affordable cost and minimal management hassle.

Key features of Progent's Comprehensive Network Monitoring Service Program are:

  • All components of the Managed Network Monitoring Service Program including Server Management, Notification, Help Desk Call Center, and On-site service
  • Designed for line-of-business e-Business, international connectivity, or other high-availability environments
  • Round-the-clock support
  • Your IT network must have a minimum degree of fault-tolerant configuration. Progent can help your company to upgrade your system to a high-availability architecture before 24x7 support services begin
  • Contracted SLAs with specified off-hours service guarantees
  • Progent's support staff will be equipped to fix trouble on-site or remotely without the involvement of your in-house support group

Prices for Progent's Outsourcing Packages
Pricing for Progent's Network Monitoring Packages are based on the amount of servers being monitored and the service level required by your company. To learn more, contact your Progent support manager.

To find out more about System Center Operations Manager and how Progent can help your business to achieve enterprise-class network support by deploying this powerful platform, choose one of these links:

To learn additional details about Progent's Network Support Service Programs, phone 1-800-993-9400 or refer to Contact Progent.



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