Medium size companies with 50-250 network users can typically benefit from an IT service strategy based on co-sourcing, that is, depending on internal IT personnel for ordinary IT management issues and utilizing outside engineers to provide advanced support when necessary. Small to mid-size companies can now enjoy all the benefits of System Center Operations Manager (SCOM) ó including maximum network uptime, throughput, and security ó and in addition have guaranteed access to Progentís Microsoft Certified service professionals. With Progent's economically priced network management options, you can select a basic co-sourcing program based on System Center Operations Manager with monitoring, notification, analytics, Helpdesk, and on-location troubleshooting, or a comprehensive 24x7x365 support package.

SCOM proactively monitors event records and performance thresholds from key sorts and analyzes this data based on a comprehensive internal service database. When SCOM detects a problem, it executes pre-built corrective routines or generates alerts to notify designated service people. SCOM also produces trend analysis so you can track the performance of your system. Familiarity with SCOM and skill in computer system support makes it possible for Progent to provide information technology co-sourcing and outsourcing packages that are both affordable and effective.

Progent offers mid-sized businesses two basic outsourcing service packages built on Microsoft System Center Operations Manager:

For an Acrobat PDF datasheet detailing Progent's Operations Manager-based Network Monitoring options for mid-size businesses, click:
Network Monitoring Packages .

Managed Network Monitoring
If your company has a small internal IT group, this co-sourcing service program is an economical way to maximize system stability, throughput, and protection.

Important aspects of Progent's Managed Network Monitoring Package are:

  • Progent provides a requirements evaluation and installs SCOM
  • Progent assigns a remote SCOM server to monitor your network
  • Service is available during normal office hours
  • Progent's Call Center support works in conjunction with System Center Operations Manager
  • System Center Operations Manager alerts are sent to the Progent Help Desk Call Center and to primary and secondary Progent network engineers and emailed your designated IT person
  • Progent's Help Desk establishes tickets for all events and oversees the resolution of problems
  • Progent's Help Desk Call Center escalates technical help as needed
  • Your IT staff is sent up-to-date status data
  • Progent remotely monitors, diagnoses, and/or fixes problems
  • On-location support escalation is activated if problems canít be fixed online
  • Service Level Agreements are contracted
  • All tickets are closed out with detailed resolution
  • Progent performs regular service maintenance including application of SPs and security updates
  • Computers and network appliances must be covered by vendor's on-site warranty service
  • Progent advises that you base your environment on Microsoft Windows 2012 R2 Server or later to optimize network reliability and security

Common SLAs are:

  • 1 hour to Helpdesk contact
  • 2 hours to initiation of troubleshooting by a Progent engineer, either remotely or via phone
  • 4 hours for on-site service when help request is received prior to 1PM, or, if later, the next work-day in the AM

Comprehensive Network Monitoring
For medium-size businesses who need enterprise-level network support but cannot afford the expense of staffing, provisioning, and administering a large internal IT group, Progent's Comprehensive Network Monitoring service program offers 24x7 availability and security for line-of-business applications at affordable cost and minimal management hassle.

Key aspects of Progent's Comprehensive Network Monitoring Service Program are:

  • All features of the Managed Network Monitoring Package including Server Management, Notification, Help Desk, and On-location service
  • Designed for mission critical eCommerce, international connectivity, or other high-uptime environments
  • 24x7 service
  • Your information system must have a basic level of high-availability architecture. Progent can assist your company to bring your network to a fault-tolerant architecture before 24x7 services begin
  • Contracted Service Level Agreements with designated off-hours service commitments
  • Progent's support staff will be equipped to fix problems on-site or remotely without the help of your IT staff

Prices for Progent's Outsourcing Packages
Prices for Progent's Network Monitoring Service Programs are based on the amount of servers being monitored and the service level requested by your business. For more information, refer to your Progent support representative.

To find out more about Microsoft System Center Operations Manager and how Progent can help your business to get enterprise-level information system management by deploying this powerful technology, select one of the following topics:

To learn additional details about Progent's Network Support Service Programs, call 1-800-993-9400 or visit Contact Progent.



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