Medium size companies with 50-250 network clients can usually get the best results from an IT service plan based on co-sourcing, that is, relying on internal support personnel for ordinary IT management requirements and using external engineers to receive advanced expertise as needed. Small to medium-size companies can now enjoy all the advantages of System Center Operations Manager (SCOM) ó including increased system availability, performance, and security ó and also have reliable access to Progentís Microsoft and Cisco Premier service professionals. With Progent's economically priced network support packages, you can select a standard support program built around System Center Operations Manager with monitoring, notification, reporting, Help Desk, and on-location troubleshooting, or a comprehensive 24x7x365 support package.

SCOM automatically scans event records and performance counters from strategic sorts and evaluates this data based on an extensive built-in technical database. When SCOM detects a problem, it runs pre-built corrective scripts or generates alarms to notify designated service people. System Center Operations Manager also generates trend reports so IT managers can track the performance of your information network. Familiarity with System Center Operations Manager and a long background in network management allows Progent to offer IT co-sourcing and outsourcing service programs that are both affordable and impactful.

Progent offers mid-sized businesses two basic outsourcing service packages built on Microsoft System Center Operations Manager:

For an Acrobat PDF datasheet detailing Progent's Operations Manager-based Network Monitoring options for mid-size businesses, click:
Network Monitoring Packages .

Managed Network Monitoring
If your company has a small internal network staff, Progent's co-sourcing service program is an affordable way to maximize network availability, throughput, and protection.

Key features of the Managed Network Monitoring Package are:

  • Progent provides a needs assessment and configures SCOM
  • Progent assigns a remote SCOM server to watch over your designated servers
  • Support is available during normal office hours
  • Progent's Call Center service is coordinated with SCOM
  • System Center Operations Manager alarms are sent to the Progent Helpdesk and to primary and secondary Progent computer engineers and copied to your assigned network support personnel
  • Progent's Help Desk Call Center establishes trouble tickets for all significant alerts and oversees the resolution of issues
  • Progent's Call Center escalates resources as required
  • Your in-house support group is copied on up-to-date status data
  • Progent remotely monitors, diagnoses, and/or fixes problems
  • On-site support escalation is provided if problems canít be fixed remotely
  • SLAs are contracted
  • All tickets are terminated with defined solution
  • Progent provides regular network maintenance such as installation of service packs and security upgrades
  • Computers and network appliances must be under vendor's on-location warranty programs
  • Progent advises that you base your IT network on Microsoft Windows 2012 R2 Server or later to optimize system stability and security

Typical Service Level Agreements are:

  • 1 hour to Call Center contact
  • 2 hours to start of analysis by a Progent support specialist, either online or via telephone
  • 4 hours for on-location support when help request takes place prior to 1PM, or, if later, the next business in the AM

Comprehensive Network Monitoring
For medium-size businesses who need enterprise-level network support but cannot afford the expense of staffing, provisioning, and administering a large internal IT group, Progent's Comprehensive Network Monitoring service program offers 24x7 availability and security for line-of-business applications at affordable cost and minimal management hassle.

Key aspects of Progent's Comprehensive Network Monitoring Package are:

  • All components of the Managed Network Monitoring Package including Server Management, Notification, Helpdesk, and On-site service
  • Designed for mission critical eCommerce, international networks, or other high-uptime situations
  • Round-the-clock support
  • Your information network must have a minimum degree of fault-tolerant architecture. Progent can assist your business to bring your system to a high-availability configuration before round-the-clock support services commence
  • Contracted SLAs with designated after-hours support guarantees
  • Progent's service team will be provisioned to fix problems on-site or remotely without the involvement of your in-house support staff

Prices for Progent's Outsourcing Packages
Pricing for Progent's Network Monitoring Service Programs are determined by the amount of servers being monitored and the service level required by your business. For more information, contact your Progent service representative.

To learn more about SCOM and how Progent can help your company to get enterprise-level network support by utilizing this powerful platform, select one of these topics:

To learn more details about Progent's Network Support Packages, phone 1-800-993-9400 or see Contact Progent.

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