Progent's management team consists of seasoned veterans with decades of experience providing network consulting services, troubleshooting, and long-term IT planning to businesses ranging from startups to Fortune 500 companies. Great support requires great personnel, and Progent is proud to have put together a management staff that can provide customers with the top service value available anywhere.
ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized businesses to map, monitor, optimize and troubleshoot their connectivity appliances like routers, firewalls, and load balancers as well as servers, printers, endpoints and other networked devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always current, captures and displays the configuration information of virtually all devices on your network, monitors performance, and sends notices when issues are discovered. By automating time-consuming management and troubleshooting processes, WAN Watch can cut hours off ordinary tasks like network mapping, expanding your network, finding appliances that need important updates, or identifying the cause of performance problems.
Progent's Microsoft-Premier SQL Server consultants can provide an array of services to help small and midsize companies to plan, install, manage, and troubleshoot Microsoft SQL Server 2008 systems in order to get the maximum strategic benefit from this state-of-the-art information management technology. Also, Progent offers assistance with system infrastructure, company-wide security, and application programming to increase the strategic advantage of your computer investment.
Cisco's Firepower Next Generation Firewalls provide a significant performance boost over Cisco's previous-generation ASA 5500-X firewalls and include unified management and automation of modern cybersecurity capabilities such as application visibility and control, next-generation intrusion protection with risk prioritization, advanced malware protection, URL filtering, and sandboxing. Progent's Cisco CCIE-certified firewall experts can assist your organization to design and execute a smooth migration to Cisco Firepower firewalls from Cisco's legacy ASA 5500-X, ASA 5500, or PIX firewalls and help you integrate Firepower firewalls with Cisco's cloud-based services to build and centrally manage IT ecosystems that include branch offices, data centers, private clouds and public clouds.
Progent offers rapid online support from Cisco CCIE network infrastructure consultants. Progent's CCIE consultants can link to your environment using powerful remote support tools to deliver quick and economical analysis and remediation of critical network infrastructure problems.
Progent's Microsoft-certified consulting experts can assist you to determine the benefits of Exchange 2010 for your company and can help your IT staff to design and carry out a smooth upgrade to Exchange Server 2010 from Microsoft Exchange 2003 or Exchange Server 2007 that will offer quick ROI by improving your productivity, lowering the expense of equipment and service, streamlining management, and consolidating your vital communications platforms.
Progent provides national remote technical support and troubleshooting services for businesses who run macOS and OS X environments or whose information systems include a mix of Apple Mac and Microsoft technology. Progent's engineers can provide Apple macOS and OS X clients a range of IT services such as desktop support, migration to the most recent version of macOS from other earlier versions of macOS or OS X, plus expertise with Mac application software. Progent can also assist your business with iPhone and iPad support, or moving to Apple's iCloud services. Online technical support provides optimum return for your information technology dollar by protecting user productivity and shortening the hours charged for computer repair services. Advanced online support technology and experienced service specialists and consultants allow Progent to handle the majority of network problems without wasting time and expense by going to your location. In most of situations your network problems can be remediated over the phone or via a mix of telephone support and online network analysis. Progent can put you in touch with Cisco certified CCIE network experts and CISA premier security specialists to help with the most difficult system problems.
Progent's support services for patch management offer businesses of any size a versatile and cost-effective solution for evaluating, validating, scheduling, implementing, and documenting software and firmware updates to your virtual and physical; servers, peripherals {like scanners, infrastructure appliances like routers and wireless access points, and IoT devices such as sensors and robotics.
Cisco's security and remote access technology for small to mid-size companies represent a complete range of easy-to-administer security products to let you safeguard your wired and wireless information system. Cisco's VPN line includes routers, firewalls, and VPN access concentrators. Progent's expert consulting staff includes field-proven engineers with Cisco Certified Internetwork Expert (CCIE) and Cisco Certified Network Professional qualifications who can assist your company to evaluate Cisco VPN, Cisco RADIUS Security, and other Cisco protection technologies that fit best with your corporate objectives.
If you are developing UNIX or Linux software on a network that includes Windows-based processors, PCs, and office applications, Progent offers full-service information technology outsourcing that frees you to focus on your area of strategic expertise without the continual distraction of maintaining your business network. Through the use of smart server monitoring and by providing online and on-site support as your company needs it, Progent represents an economical solution for maintaining an IT network that features high availability, protection, and performance. Progent's developer support offerings include comprehensive information technology outsourcing, virtual infrastructure, remote and on-site service and troubleshooting, network monitoring, and Contact Center services.
Les Kent has a 35-year track record of effective technology integration, business administration, sales, and operations. He has demonstrated a knack for creating elegant information technology solutions during his time as as a network architect, programmer, project manager, implementation expert, and troubleshooter for small companies, new ventures, and global corporations.
Progent offers three essential kinds of Contact Center support including Microsoft and Cisco Helpdesk Outsourcing Services, Virtual Help Desk Support, and Helpdesk Process Consulting and Staffing. Progent is a Microsoft-certified Partner and Progent's Help Desk team of authorized Microsoft experts offers your customers convenient access to a dependable support group with years of experience delivering phone support and online repair for networks powered by Microsoft technology. Progent's concentration is on earning the support Help Desk a respected image as a key contributor to business productivity. Progent's target is to fix and not simply report problems.
Progent offers enterprise clients the help of a NetApp-certified consultant to deliver online or on-premises expertise for NetApp's complete family of SAN storage software and hardware products including Data ONTAP and Clustered Data ONTAP (CDOT) data management, MetroCluster, FlexPod cloud infrastructure, SnapMirror data replication, SnapVauly continuous backup, Virtual Storage Console (VSC) for VMware, MultiStore/vFiler for secure IP space separation, OnCommand Unified Manager Core, plus NetApp's FAS, AFF, V-Series and N-Series storage lines. Components of NetApp SAN solutions supported by Progent include system dsign, hybrid-cloud integration, virtualization, migrations, transparent patching, system management, security and compliance, high availability, and remediation. Progent can provide Tier 3 support to assist you to take care of problems with NetApp SAN deployments efficiently following best practices.
Progent offers affordable online support to help businesses to access Amazon Web Services (AWS) cloud services such as Elastic Compute Cloud (EC2) for virtual machine hosting, Amazon Simple Storage Service (Amazon S3) for scalable high-performance storage, and Amazon Glacier for low-cost archival storage. Progent can help your IT team with every aspect of Amazon AWS integration including needs analysis, readiness assessment, system design and review, pilot testing, configuration, centralized administration, performance tuning, licensing management, backup/restore solutions, and security strategies. Progent can provide advanced expertise with firewall configuration and VPN technology and can show you how to create cloud-centric or hybrid cloud ecosystems that efficiently integrate Amazon AWS resources. Progent can provide as-needed consulting to assist you to overcome complex technical issues or Progent can provide comprehensive project management outsourcing or co-sourcing services to help you migrate to the Amazon AWS cloud on time and within budget.
Progent's UNIX platform support services provide small companies and developers assistance with administering and maintaining UNIX, Linux or Solaris systems that coexist with Microsoft-based technology. Progent can give your business access to UNIX consultants, support professionals certified by Microsoft and Cisco, and security specialists with CISSP certification. This wide range of experience offers you a convenient single source to help you build and manage a protected and robust cross-platform network and communications infrastructure that supports UNIX and Microsoft coexistence by combining Windows with major variants of UNIX such as Apple macOS and OS X, Solaris, AIX, HP-UX, Berkeley UNIX (BSD), SCO and Silicon Graphics IRIX or major Linux platforms such as RedHat Linux, SuSE, Debian-GNU and Slackware.
Progent's Microsoft-certified engineers offer advanced expertise in deploying, using and debugging all versions of Microsoft Project Server and can provide a wide range of affordable online consulting services following industry best practices to help businesses of all sizes to receive all the advantages of this leading project management solution. Support services offered by Progent include solution planning, software configuration and migration, strategies for safe file and status sharing among local and remote or mobile users, network optimization, and customized online training classes.
The Helpdesk support model used by Progent offers small and midsize companies an effective alternative to reliance on freelance service individuals by offering extensive expertise shared by multiple engineering teams, optional 24x7 access to urgent assistance, escalation capability to world-class engineers for solving even the most complex issues, support consistency and reliability, prompt follow-up enforced by seasoned IT service managers, a selection of easy-to-use ways for requesting support tasks, and a high level of process transparency enabled by trouble ticket updates and available through a web-based portal.
Progent can assist you to design, deploy and debug a backup/restore solution based on MSP360 technology. MSP360 enables file or image backup/recovery for virtual machines and physical machines, supports all leading public clouds, and permits businesses to create a backup ecosystem with a low Recovery Time Objective (RTO) and a defined RPO. With ProSight Data Protection Services 360 Backup, Progent can provide end-to-end monitoring and remote management of your backup environment to protect against data loss resulting from user mistakes, system glitches, ill-intentioned users, and malware attacks such as ransomware. For details, go to ProSight Data Protection Services 360 Backup services.
Progent's Wireless Consulting Services provide a fast, economical option for companies of any size to integrate, manage and repair cutting edge wireless network technology. For 802.11n and the latest 802.11ac Wi-Fi networks, Progent can help you plan and install appliances like Cisco's Aironet and Meraki access points and wireless network controllers. For wireless messaging and online business applications, Progent can help with Apple iPhones, Apple iPads, Google Androids, and Windows phones and tablets.
Progent offers small and mid-size businesses professional support for Intrusion Protection products and IPsec VPN products from major firewall and Virtual Private Network security vendors including WatchGuard, Juniper Networks, and Symantec. Progent can show you how to create a detailed security strategy and select appropriate technologies from a variety of suppliers to support your security goals while sticking within your spending restraints.
Remote server management cards offer network administrators full control over a server without the need for an on-site presence. Through remote server management cards, all console screen data plus keyboard and mouse functionality are transferred to a remote session to a support expert who can be situated anywhere in the world. Progent's Microsoft and Cisco certified engineers can assist you to design, implement, and manage a fault-tolerant company network that incorporates remote server management cards and Progent can utilize these remote server management cards to provide low-cost remote technical support. Progent is familiar with a variety of remote management cards such as Aten IP9001 remote management cards, American Megatrends MegaRAC remote management cards, Dell DRAC cards, HP Lights-Out 100c remote server management cards, and Peppercon eRIC remote management cards.
Progent offers enterprise clients the help of a certified NetApp consultant to deliver remote or onsite expertise for NetApp's complete family of SAN storage products including Data ONTAP and Clustered Data ONTAP (CDOT) data management, MetroCluster array-based clustering, FlexPod cloud architecture, SnapMirror data replication, SnapVauly continuous backup, Virtual Storage Console for VMware, MultiStore for secure IP space separation, OnCommand Reporting and Insight analytics, plus NetApp's All-Flash, Hybrid Flash, V-Series and N-Series hardware lines. Components of NetApp SAN solutions supported by Progent include system architecture, hybrid-cloud integration, virtualization, migrations, non-disruptive patching, storage management, information assurance, high availability, and remediation. Progent offers Tier 3 support to assist you to resolve problems with NetApp SAN environments efficiently following leading practices.
Progent’s Technical Response Center provides nationwide extended hours remote support for IT networks based on Windows and Cisco products and technologies. Progent's Microsoft and Cisco-Certified support professionals offer after-hours telephone help and remote direct network connection to isolate and repair network problems rapidly and affordably. The scope of IT expertise represented by Progent's team of nationwide service engineers makes it possible to escalate even the most difficult problems to appropriate experts as needed. For critical problems, the TRC tries to answer your call for service within one hour.
Cisco's Catalyst family of Wi-Fi controllers simplify the administration of wireless LANs by unifying the configuration and management of Wi-Fi access points, optimizing Wi-Fi performance by reducing the impact of RF congestion, improving Wi-Fi uptime with fast failover, and hardening security by detecting threats and filtering traffic content according to user class and locale. Progent can assist your business to configure Cisco wireless LAN controller appliances to manage wireless networks of any size. Progent can help you to administer and troubleshoot your existing Cisco Wi-Fi solution or implement a smooth upgrade to Cisco's modern Wi-Fi controller technology.
Windows Server 2008 represents a major step forward in making IT networks more protected and fault tolerant, easier to virtualize and manage, faster, and able to offer an improved environment for web hosting and development. Progent can help your business get the most from the improvements built into Windows Server 2008 by delivering Microsoft-certified consulting, troubleshooting, training, staffing, network monitoring, and security expertise.
Progent’s Microsoft certified experts provide a range of consulting services for Microsoft Dynamics GP. Dynamics GP/Great Plains is a Microsoft accounting platform and corporate management tool built, like all Microsoft financial tools, on the scalable and familiar platform of Microsoft Windows technology. Dynamics GP 2010, the most recent version of Microsoft accounting software in the Dynamics GP/Great Plains line, offers a cost-effective tool for managing and combining finances, e-commerce, supply chain, manufacturing, project accounting, field service, CRM, and human resources. Microsoft Dynamics GP/Great Plains is simple to deploy and integrate, and with its segmented design you are able to license only the functions you currently require, with the ability to add clients and enlarge capabilities in the future. Progent’s Dynamics GP Software support experts can help you install, configure and administer Microsoft Dynamics GP/Great Plains 2010 and also earlier editions of Dynamics GP.
Progent offers consulting for security auditing software such as LANguard from GFI for running a variety of programmed network testing scans to identify potential security gaps. Progent has broad knowledge of network analysis tools and can show you how to make sense of audit reports and react appropriately. Progent can help you build security into your company operations, install scanning software, define and implement a protected system environment, and recommend policies to maximize the security of your network. Progent's security engineers are able to help you configure a firewall, design secure remote connectivity to email and data, and integrate virtual private network. Progent's qualified security engineers can test the security of web-based applications and can conduct extensive security evaluations of company-wide security to determine your organization's compliance with important industry security standards such as FISMA, NIST, and ISO.
Microsoft Operations Manager Technology Consulting Services
Progent can assist small and medium-size organizations to provision their at-home workers with seamless integration with public cloud applications and services.
Progent can help you in any facet of your upgrade to Exchange 2019 including deploying Windows Server 2019 Core as a host for Exchange; planning high availability (HA) infrastructure for an on-premises, cloud-based or hybrid environment; migrating mailboxes; planning and configuring Windows Hyper-V; setting up hardware load balancing; building DAG groups with MCDB solid-state caching; setting up Skype for Business 2019 for voicemail; integration with SharePoint Server or SharePoint Online; updating firewalls; integration with Microsoft 365; and setting up Outlook.
Progent's Test and Training Lab at the QTS (formerly Herakles) Data Center can be used for testing mission-critical applications, developing efficient system upgrade procedures, evaluating and optimizing performance, designing or verifying disaster recovery strategies, resolving compatibility issues, and building training systems for new products and technologies. For Progent customers who lack sufficient internal resources to configure proper test systems, the lab cuts capital costs and engineering risk while keeping critical network projects on schedule.
Progent's Microsoft certified consultants can help you define and deploy an efficient in-place Exchange Server 2007 upgrade strategy that minimizes network disruption, reduces ongoing service requirements, and makes your Exchange 2007 Server easy to administer. For complicated multiple server or multi-location migrations, Progent offers the knowledge and experience to complete your move quickly and economically. Progent's Microsoft Exchange 2007 support, troubleshooting, and consulting services include assistance with the configuration of outside vendor add-ons to Exchange 2007 Server and the creation of unified messaging implementations based on Exchange 2007 Server.
Progent is among the most expert network support firms for creating e-mail systems powered by Microsoft Exchange 2000 Server. Progent specializes in helping small companies derive all the advantages of Exchange Server 2000 under typical situations such as upgrading from Microsoft Exchange 5.5 Server, migration from an ISP-based or POP3 e-mail system, and jobbing out your Microsoft Exchange 2000 Server support.
Microsoft System Center Operations Manager Online Technical Support
Progent can provide the expertise of CISM Premier security professionals. The Certified Information Security Manager (CISM) committee defines the basic capabilities and worldwide standards of skill that IT security managers are expected to master. CISM provides business management the confidence that those who have earned their CISM credential have the background and knowledge to deliver effective security management and consulting consulting.
Progent's Microsoft-certified Windows Server 2019 consultants can assist your organization to plan and implement an efficient migration to Windows Server 2019 using your current deployment architecture or a cloud-based or hybrid deployment model. Microsoft Windows Server 2019 delivers major enhancements in capacity, speed, ease of management, virtualization, security and compliance, hybrid local/cloud deployments, resilience, and Linux support.
Progent's seasoned ransomware recovery consultants can assist you to reconstruct an IT network breached by a ransomware attack such as Ryuk, Maze, Sodinokibi, Netwalker, LockBit or Egregor.
Progent’s certified experts provide small and mid-size companies world-class consulting support for Systems Management Server 2003 and Configuration Manager, Microsoft's standard tools for change and deployment automation. System Center Configuration Manager 2007 is the new title for the update management platform formerly known as Systems Management Server. Configuration Manager 2007 offers a variety of new features to SMS Server 2003 including full automation, integrated Windows Vista Windows Server 2008 awareness, NAP security support, and boot image management. Progent’s certified engineers can show you how to use SMS or Configuration Manager economically for streamlined operating system and application installation, security patch control, software tracking, and licensing reconciliation. Progent's engineers can also help you to move efficiently from Systems Management Server to System Center Configuration Manager 2007.
System Center 2016 provides important enhancements in the management of hybrid cloud networks through comprehensive integration with Windows Server 2016 servers, Windows 10 clients; unified management of multi-OS networks that incorporate various Linux distributions, Hyper-V and VMware; and better public and private cloud support such as closer integration with Microsoft Intune for Apple iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's Microsoft-certified consulting team can provide advanced remote and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and install a new implementation of System Center 2016, expand or optimize your current one, migrate smoothly from a prior release of System Center, or debug your System Center environment.
Remote 24x7 network monitoring, proactive alerts, and periodic analytical reporting are crucial to preserving the health of your network and eliminating preventable and costly downtime. Remote Monitoring and Management solutions have progressed to the point that businesses of all sizes can afford a degree of network stability that was once limited to enterprises. Progent offers several Remote Monitoring and Management solutions delivered as economical service packages designed to help your company to identify and fix a most IT network issues before they can hurt productivity.
ProSight IT Asset Management is an IT infrastructure documentation management service that makes it easy to create, update, find and safeguard information related to your network infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be alerted about upcoming expirations of SSLs ,domains or warranties. By cleaning up and organizing your IT infrastructure documentation, you can eliminate as much as half of time thrown away looking for vital information about your IT network. ProSight IT Asset Management features a centralized location for storing and sharing all documents required for managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether you’re planning improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you require the instant you need it.
Progent's certified SQL Server programmers and database administrators offer online consulting to assist organizations of any size to create, manage, and troubleshoot applications powered by Microsoft's SQL Server RDBMS and Microsoft's .NET architecture. Progent's SQL Server consultants offer support for any phase of application development in solutions that range from small business or departmental databases to VLDB applications and enterprise-class data warehousing.
Progent’s Microsoft-expert engineers can help you to update your servers and/or desktops from 32 bits to 64 bits. Progent can help your company to calculate the costs and advantages of migrating to 64-bit processing, plan an efficient migration strategy that reduces business disruptions, and deliver economical, professional remote help to assist your company to install 64-bit operating systems and application software on your current hardware.
Progent offers enterprise clients the services of a certified NetApp consultant for remote or on-premises support for NetApp's complete line of SAN products including ONTAP and Clustered Data ONTAP (CDOT) data management, MetroCluster, FlexPod private cloud infrastructure, SnapMirror data replication, SnapVauly incremental backup, Virtual Storage Console for VMware, MultiStore/vFiler for storage partitioning, OnCommand Reporting and Insight analytics, and NetApp's All-Flash, Hybrid Flash, V-Series and N-Series hardware products. Components of NetApp SAN solutions supported by Progent include system dsign, hybrid-cloud integration, virtualization, migrations, transparent updates, system management, information assurance, disaster recovery, and troubleshooting. Progent offers Level 3 support to help you to resolve issues with NetApp SAN environments quickly and affordably following best practices.
Progent offers consulting expertise for WatchGuard Firewall/VPN security gateways such as the WatchGuard Firebox and XTM series of Firewalls and the Firebox SSL VPN Gateway. Progent's WatchGuard professionals can help you select, deploy, and manage a WatchGuard Firewall product that aligns with your network security needs and budget. Progent can help you to maintain legacy WatchGuard firewall appliances or migrate efficiently to modern WatchGuard firewall solutions.
Progent's Cisco Catalyst 9100 Series Wi-Fi 6 and Wi-Fi 6E AP consultants can provide economical remote and onsite help for Catalyst next-generation Wi-Fi 6 and Wi-Fi 6E wireless APs.
System Center 2016 Data Protection Manager (SCDPM 2016) provides near-continuous backup and simplified recovery functions for Microsoft-based networks. SCDPM 2016 delivers application-sensitive backup for critical platforms such as Microsoft SQL, Exchange Server and SharePoint, backs up Windows and Linux virtual machines, supports virtual machines hosted by Windows Hyper-V as well as VMware, and integrates seamlessly with Microsoft Azure for easy-to-manage cloud-based backup and recovery. Progent's Microsoft-certified consultants can assist businesses of all sizes to plan, implement, manage, and repair an enterprise-wide backup/recovery solution powered by System Center 2016 Data Protection Manager. Progent can assist you to migrate from an older release of DPM or from an outdated system, and Progent can tune your DPM 2016 ecosystem for on local, colocated, cloud or hybrid deployments. Progent can provide online or onsite support and can provide as-needed expertise to help you through technical bottlenecks or deliver end-to-end project management or co-management services to help you complete your SCDPM 2016 deployment on time and on budget.
Progent’s Cisco Security/VPN professionals and CCIE and CCNP certified experts can help your small or medium sized business deploy and maintain Cisco’s security and Virtual Private Network technology including routers, switches, firewalls, intrusion detection systems and VPN access concentrators. Cisco VPN solutions include both remote access and site-to-site VPNs with Cisco IOS Software and Advanced Integrated Module hardware encryption cards, and hardware appliances, such as a VPN concentrator, router, Cisco PIX Firewall, or dedicated VPN server for dial-up services. Cisco VPN solutions are easy to manage and provide the versatility to evolve with your growing business needs. Progent’s Cisco-Premier network consultants support Cisco’s complete family of products aimed at preventing data pilfering, virus and worm outbreaks, DDoS attacks, and other threats to your information system. Progent can show you how to deploy Cisco technology to get secure access, intrusion protection, and comprehensive Identity services based on Cisco ACS using RADIUS security and TACACS to create a centralized client access control framework for user authentication, authorization, and tracking from a graphical Web interface.
Nagios and MRTG are powerful, free monitoring utilities that operate with Linux and can be deployed to analyze UNIX environments, MS Windows systems, or multi-OS situations in which Linux and MS Windows coexist. The Nagios monitor lets network managers to track network services including POP3, HTTP, SSH, and NNTP. Multi Router Traffic Grapher allows you to graph the traffic through SNMP network appliances such as servers, routers, and switches. Progent's system integration experts can assist you to utilize both these programs to streamline and troubleshoot your computer network.
Progent's ransomware consultants can help your business to evaluate your ransomware vulnerability, monitor and guard your network, help with settlement negotiations with a threat actor, and rebuild a network victimized by a ransomware variant such as Ryuk, Maze, Sodinokibi, Netwalker, Conti or Egregor.
Progent can assist small and mid-size companies to deploy VoIP solutions to provide their at-home workers the advantage of virtual access to the company phone system.