Full Documentation of IT Services
Progent has uses a sophisticated service reporting system that records and archives detailed documentation for all delivered services. Unlike freelance consultants who often provide scant documentation or details of services performed, every service provided by Progent is accompanied by comprehensive documentation. Progent's support technicians and engineers can access the service reports generated by every staff member to every client. The discipline of documenting and storing service records results in more efficient service and avoids a variety of common and unfortunate scenarios  such as when a service customer is effectively held hostage to a consultant who won't release the keys to the kingdom.

Key features and benefits of Progent's services documentation include:

  • Promote Best Practices
    Progent's highly evolved service reporting system provides detailed documentation for all delivered services. Every Progent staff member has full access to all the details of services delivered by any staff member to every client. This record of problems and solutions, as well as false alarms and missteps, is organized as an easily accessible and searchable internal database that allows Progent's consultants to share their experiences company-wide so that the overall effectiveness of Progent's support grows over time. Find out more about the scope and benefits of Progent's best practices for IT consulting.

  • Web-based Customer Portal
    Progent's web-based Customer Portal allows clients to see the current status of all open tickets as well as historical information about all closed tickets. You can see a complete description of the services provided, who delivered the support, and the time entered for each ticket with to-the-minute granularity. You always know the status of any issue and you can make sure you are getting full value for the dollars you spend on IT service.

  • Receive Better Value for Your Support Budget
    Progent's service reports add to a continually expanding, company-wide internal support database that allows Progent's consultants to analyze and resolve problems quickly. Fast solutions save your business direct support dollars and avoids costly losses of productivity. Find out more about the how Progent offers the best value for IT consulting.

  • Knowledge Transfer
    Detailed service reports provide your internal IT staff with greater understanding of important technical issues surrounding your network and offer insight into how to anticipate and resolve problems in the future. Find out more about the benefits of Progent's knowledge transfer.

  • Avoid Dependence on a Single Service Provider
    The accumulated service reports created for your company by Progent help you avoid becoming dependent on a single consultant. Detailed service reports make it possible for one Progent consultant to take up where another left off while minimizing time spent getting up to speed on your network environment. Another benefit of Progent's service reporting system is that your company can more easily build up an internal IT support organization if and when it becomes economical to do so, or you can move to another consulting firm if you become dissatisfied with Progent's service.

  • Track Where Your Support Dollars are Spent
    Progent's service reports can help you evaluate the effectiveness of Progent's consultants, compare budgeted expenses to actual ones, and estimate future support costs. In case your company is considering building up your IT staff in order to assume more support responsibility internally, Progent's service reports will provide the return on investment data to help you make an informed make-or-buy decision.

For detailed information concerning Progent's network service outsourcing, check out Progent's IT Service Packages Fact Sheets, downloadable in Acrobat format for easy printing.

For an example of how Microsoft Operations Manager helped a business achieve enterprise-class network management, read the Microsoft Operations Manager Case Study.

To get in touch with Progent about small business network support services, call 1-800-993-9400 or visit Contact Progent.



An index of content::


  • 24 Hour QTS Sacramento Colocation Center Engineer Professional QTS Internet Data Center

  • Immediate Cisco DistributedDirector Integration
    24-7 Network Load Balancing Information Technology Consulting

    Progent provides fault tolerant load balancing consulting that addresses system load balancing, load balanced program, LAN/WAN infrastructure routing, and content delivery products including Cisco Content Engine. fault tolerant load balancing providers for which Progent can provide consulting expertise include Microsoft Windows 2003 Server Network Load Balancing Manager, Citrix Access Suite and Access Gateway, Cisco Content Services Switch, Cisco Content Engine and LocalDirector 400 series, and F5 Networks 3-DNS.

  • 24/7/365 BlackBerry Enterprise Server Consulting Services Company Spartanburg-Greenville, South Carolina Spartanburg, SC Tech Outsourcing BlackBerry BES Server
  • 24x7x365 Microsoft SharePoint Server 2010 Technology Consulting Greensboro Remote Support Microsoft SharePoint Server 2013 Greensboro, Guilford County

  • After Hours Specialist Microsoft Office SharePoint Server 2010
    SharePoint Technology Consulting Services

    Progent’s Microsoft-certified experts can provide small and midsize companies computer consulting, support, and troubleshooting services for Microsoft SharePoint Portal Server 2003. Microsoft Office SharePoint Portal Server is an enterprise portal solution for efficiently connecting people, teams and information. SharePoint Portal Server provides a central spot for your workers or customers to access, manage, share and interact with relevant information, documents, and applications and to interact with one another. It enables faster and more intelligent decisions, more effective sharing across groups and more streamlined business processes. The main goal of SharePoint Server is to bring together, in a productive way, all of the many sources of information accessible within and without an organization. Windows SharePoint Services connect workers, customers, teams and projects with the knowledge they’ve created in a way that makes data easy to locate, retrieve and re-use.

  • Anaheim MS Dynamics GP Training Help Anaheim Hills Dynamics GP VAR near me in Anaheim - Business Intelligence Experts Orange County Southern California

  • ransomware cleanup and file recovery Engineer
    Technology Professional WannaCry ransomware recovery

    Progent's seasoned ransomware recovery experts can help you to restore a network damaged by a ransomware virus like Ryuk, Dharma, Hermes, or MongoLock.

  • Arlington, Dallas, Fort Worth Work at Home Employees Expertise nearby Arlington - Collaboration Solutions Consulting Experts At Home Workforce Arlington Assistance - Collaboration Technology Consulting Experts
  • At Home Workers Expertise in Albany - Collaboration Technology Consultants Albany-Troy, New York Albany Remote Workforce Collaboration Systems Consulting Services Albany-Schenectady
  • At Home Workforce Consulting Services near Irvine - Cybersecurity Solutions Consulting Irvine Newport Beach California Remote Workers Irvine Consulting Services - Cybersecurity Systems Expertise
  • At Home Workforce Expertise near Vacaville - Setup Consulting and Support Services Dixon CA Open Now Work at Home Employees Consulting and Support Services nearby Vacaville - Infrastructure Expertise Vacaville Solano County
  • Award Winning Microsoft Exchange 2010 Computer Network Consulting company West Palm Beach-Palm Beach Gardens, Florida Exchange 2010 Server Online Troubleshooting West Palm Beach-Boynton Beach, FL
  • Best At Home Workforce Cleveland Expertise - Cloud Integration Systems Assistance Remote Workforce Assistance near Cleveland - Cloud Solutions Consulting Services Cleveland Ohio
  • Biggest SharePoint Server 2010 Help and Support MIA SharePoint 2013 IT Consultant
  • Burlington Vermont System Consulting Services Vermont Network Consulting
  • CISSP Certified Security Mississippi Computer Tech Louisiana Online Technical Support
  • CISSP Security Certification New York CISSP Firewall Configuration New York
  • Cisco Network Security Consultants Corpus Christi Kingsville Cisco Recovery Services Corpus Christi

  • CRISC Certified Computer Engineer
    Network Consultants CRISC Certified Cybersecurity

    Progent's disaster recovery planning and business continuity engineers can show you how to create a disaster recovery plan in case of an IT system catastrophe. Progent can show you how to create a complete disaster recovery plan that includes scheduled disaster recovery assessments and testing. Progent's Microsoft and Cisco-certified professionals can also show you how to build an affordable, non-stop network solution that takes into account reliability issues covering a broad array of infrastructure technologies and processes.

  • Top Service Database Computer Consulting
  • Cisco Small Office IT Outsourcing Lambert International Airport STL Cisco Small Business IT Consulting Company St Louis St Charles Jefferson Franklin
  • Citrix Desktop Studio IT Consultants Technology Professional virtual application delivery
  • Contract Job Opportunities Compensation for Cisco Consultant Compensation for Cisco Certified Home Based Jobs
  • Denver Teleworkers Integration Consulting Services Denver Aurora Denver Colorado Denver At Home Workers Setup Assistance

  • Microsoft Expert Technical Consultant Windows Server 2012 R2 Clustering
    Consulting Services Windows Server 2012 R2 Configuration Manager

    Progent's certified professionals can help you to evaluate the business value of Windows Server 2012 R2 for your company, create test environments and rollout plans, optimize your network infrastructure for on-premises, multi-site, cloud-based, and partial-cloud datacenters, educate your IT support team, create a corporate-wide security plan, automate network administration, assist with application development, and build and validate a DR/BC plan.

  • Des Moines MCSE Remote Engineer Subcontractor Microsoft MCITP Engineer Subcontractor Job Des Moines International Airport DSM

  • NetApp SnapMirror Engineers
    MetroCluster Management Consultant Services

    Progent offers enterprise customers the help of a NetApp-certified consultant to deliver remote or on-premises expertise for NetApp's complete line of SAN software and hardware products including ONTAP data management, MetroCluster, FlexPod private cloud infrastructure, SnapMirror data replication, SnapVauly continuous backup, Virtual Storage Console (VSC) for VMware vSphere, MultiStore/vFiler for secure IP space separation, OnCommand Unified Manager Core, plus NetApp's All-Flash, Hybrid Flash, V-Series and N-Series storage lines. Areas of NetApp SAN storage technology supported by Progent include system architecture, cloud integration, virtualization, migrations, transparent patching, storage management, information assurance, high availability, and troubleshooting. Progent offers Tier 3 support to help you to take care of issues with NetApp SAN storage environments quickly and affordably based on best practices.

  • Emergency Pittsburgh Crypto-Ransomware Cleanup Pittsburgh International Airport PIT Pittsburgh Crypto-Ransomware Remediation Support Services Pittsburgh, Allegheny County
  • Enterprise hybrid cloud Professionals Microsoft Azure enterprise hybrid cloud solutions Professionals
  • Tracking Service Costs Professionals
  • Exchange Server 2013 Small Business Computer Consulting Firm Knox County Tennessee Microsoft Exchange Technical Support Firms Knoxville, Knox County
  • Firepower Engineer 24/7/365 Support Cisco ASA and VMware

  • UNIX with Windows IT Consultant
    Windows and Solaris Specialists

    If your business network mixes UNIX, Linux or Sun Solaris technology with Windows, Progent can assist you to integrate your servers into a cohesive environment that allows all your operating systems to coexist for easy management, seamless dataflow, high dependability, enhanced throughput, and strong security. Progent's UNIX and Microsoft Windows integration assistance services feature IT architecture configuration and service, consulting for Windows services for UNIX, online network monitoring and administration, remote network support and troubleshooting, on-site technical support, and Contact Center services.

  • Garland Remote Workforce Backup/Restore Technology Consultants Work at Home Employees Garland Consulting and Support Services - Backup/Restore Systems Consulting Experts Dallas Fort Worth Metroplex
  • Hialeah Computer Network Support Company Hialeah, Florida Network Assessment
  • Hialeah South Florida 24x7 At Home Workforce Consulting and Support Services in Hialeah - Integration Guidance Hialeah Florida At Home Workforce Hialeah Expertise - Setup Assistance
  • ISA 2004 Server Specialist Microsoft Certified ISA 2004 Server Engineer
  • IT Outsource BlackBerry Email Manteca, CA BlackBerry Software Security Consulting Company Tracy CA

  • Security Inventory Consultancy
    External Security Scan Consultants

    Progent provides small businesses two ultra-affordable network security evaluation packages that provide, for a set price, remotely managed scans of your security profile which are evaluated by professional security specialists who interpret the data collected by the remote scan, present objective summaries of your existing security vulnerability, and make recommendations for improvements. Progent has developed two non-overlapping security inventory scanning packages for external and internal security scanning that are priced to meet the budgets of small companies while offering enterprise-quality evaluations of your network's vulnerability to attack.

  • Immediate Cisco Certified Experts Backup Exec Professional Backup Services
  • Remote Support Services Service Reports
  • Integration SharePoint Server 2019 Manchester Nashua Merrimack Manchester Urgent Information Technology Consulting Microsoft SharePoint 2010
  • Largest Staffing for Network Support Teams Lexington, Fayette County 24/7/365 Lexington-Fayette Staffing Support Lexington Blue Grass Airport LEX
  • Los Angeles County SharePoint Server 2010 Integration Support Largest Microsoft SharePoint Technology Consulting Glendale
  • Service Database IT Consultant
  • Miami-Dade County Hialeah At Home Workforce Integration Consulting Experts Miami-Dade County Hialeah Remote Workforce Connectivity Consulting
  • Microsoft Dynamics GP Columbus Solution Provider - Reporting Support Columbus, Muscogee County After Hours Microsoft Dynamics GP (Great Plains) Supplier nearby Columbus - Recovery Consultants
  • Microsoft Office Communications Server Professionals Office Communications Server Release 2 Onsite Technical Support
  • Service Reports Support and Help
  • Microsoft SQL 2014 IT Consulting Firms Winston-Salem Microsoft SQL Server 2016 Server Consultant Winston-Salem North Carolina
  • Microsoft SQL Server Migration Support San Francisco SQL Server 2019 Security Consulting Firms San Francisco Bay Area
  • Midtown Manhattan Dynamics GP (Great Plains) Upgrades Experts NYC Microsoft Dynamics GP-Software Midtown Manhattan Partner - Upgrades Support New York City-Greenwich Village, New York
  • Mission Critical IT Applications Setup and Support Technology Professional Server Management
  • Network Consultants Linux Rhode Island Sun Solaris Integration Services

  • Dynamics GP Integration Manager Consult
    Dynamics GP Customization Specialists

    Progent's expertise providing Microsoft .NET support and SQL Server help, and Progent's application development experience with Microsoft VBasic, XML, and other developer tools enable Progent to create custom mission-critical programs and eCommerce solutions that operate seamlessly with Microsoft Dynamics GP/Great Plains Software. Progent's Microsoft Dynamics GP management reporting services can show you how to create reports that allow you to track your business more effectively, transforming raw data into useful understanding of your business.

  • New York Tech Support For Small Business Lower Manhattan Network Consulting Service
  • Norfolk, VA PC Consulting Norfolk Troubleshoot

  • At Home Workforce Collaboration Support Services
    Telecommuter Collaboration IT Consulting

    Progent can assist small and mid-size businesses to deploy collaborative applications to enable their telecommuters to benefit from positive teamwork with colleagues and other stakeholders.

  • Office 365 AD FS Support and Setup 24x7 Office 365 Exchange Online and on-premises Exchange Setup and Support
  • On-site Support Service Reporting
  • Offsite Backup Service Consultants 24 Hour Microsoft DPM Offsite Data Backup Service Support and Setup
  • Offsite Workforce Consulting - Oklahoma CIty - Endpoint Security Solutions Expertise Oklahoma City, Tinker Air Force Base Telecommuters Expertise - Oklahoma CIty - Network Security Solutions Consultants Oklahoma City, Tinker Air Force Base
  • On-site Technical Support Exchange 2007 Edge Server Exchange Server 2007 IT Consultant

  • Microsoft Exchange 2000 Upgrade Outsourcing
    Microsoft Exchange 2000 Troubleshooting

    Progent is among the most qualified IT consulting companies for integrating email solutions based on Exchange 2000 Server. Progent specializes in helping small businesses receive the full advantages of Exchange 2000 under typical scenarios such as updating from Microsoft Exchange 5.5 Server, migration from an ISP-based or POP3 e-mail environment, and outsourcing your Microsoft Exchange 2000 management.

  • Remote Support Windows 7 Help Desk Windows 7 Security Support and Help
  • Remote Windows Server 2019 On-site and Remote Support Fort Worth, TX Windows Server 2012 R2 Small Office IT Support

  • Configuration Cisco VoIP Phones and CallManager
    Support and Setup Cisco VoIP Phones and Contact Center

    Progent's Cisco CCIE-certified networking consultants offer high-level support for Cisco Unified Communications Manager (CUCM) (formerly CallManager). Progent can assist you to integrate VoIP phones, design dial plans, configure SIP trunking and PSTN connections, deploy ISR G2 routers with CUBE support, and design UCS server high availability solutions.

  • Remote Workers Assistance in San Rafael - Solutions Assistance San Rafael Ross, Tiburon CA Teleworkers Assistance - San Rafael - Support Assistance
  • Remote Workers Salt Lake City Expertise - Cloud Integration Systems Assistance Salt Lake City Utah At Home Workforce Assistance near me in Salt Lake City - Cloud Integration Solutions Consultants Salt Lake City Ogden Clearfield
  • Remote Workforce Consulting Services nearby Lakeland - Voice/Video Conferencing Technology Consulting Lakeland Teleworkers Consulting Experts near Lakeland - Conferencing Technology Consulting Services Lakeland, FL
  • San Bernardino Remote Workers Cloud Integration Systems Consulting San Bernardino County Remote Workers San Bernardino Consulting Experts - Cloud Systems Consulting and Support Services San Bernardino California
  • Tracking Service Costs Information Technology Consulting
  • Security Cybersecurity Firm Kentucky - Louisville, KY, Lexington, KY, Owensboro, KY, Bowling Green, KY Firewall Audit CISSP Louisville, KY
  • Short-Term IT Staffing Help Consulting Experts Short-Term Network Support Staffing Services Consultants Chesapeake, VA
  • Small Business IT Consulting Company Mountain View Menlo Park Technician
  • Specialist Philadelphia, Pittsburgh, Allentown, PA Pennsylvania Computer Support Companies
  • Telecommuters Consulting near Parsippany - Set up Assistance Parsippany-Morris County Offsite Workforce Consulting and Support Services nearby Parsippany - Integration Consulting Services Parsippany-Fairfield, New Jersey
  • 24x7x365 Service Database Consulting Services
  • Teleworker Conferencing Network Consultants Online Support Services At Home Employees Teleconferencing
  • Top BlackBerry Design Consultant Norfolk Virginia Beach Norfolk BlackBerry Enterprise Server Small Business Network Consulting Services
  • Top Quality Consulting Services for Wilmington IT Service Firms Wilmington-New Castle, DE Specialists for Wilmington Network Support Firms Wilmington DE
  • Top Rated Microsoft SharePoint Server 2013 Technical Support Consulting SharePoint 2013 Olympia, Washington
  • Valencia-Santa Clarita, California Valencia 24-7 Crypto Remediation Consultants Valencia Ransomware Repair Support Services Valencia-Sylmar, CA

  • Engineers Ransomware Recovery
    ProSight Remote Managed IT Services Consult

    Progent's ProSight portfolio of managed IT services are designed to offer organizations who maintain minimal in-house IT administration and support staffs with low-cost help from enterprise-class management platforms and technical expertise. Advantages of the ProSight line of managed services include fixed network management costs, smart automation of common management tasks, ongoing absorption of the latest technology, graceful migration from legacy technology to up-to-date solutions, improved alignment of information technology with strategic goals, guidance from veteran IT experts, and allowing management to concentrate on business issues rather than fast-evolving information technology.

  • Windows Server 2012 R2 Computer Outsourcing Consultants Santa Ana, Orange County Windows Server 2016 Onsite and Remote Support Orange County
  • Windows Server 2016 Small Business IT Outsourcing Group Manhattan Beach-El Segundo, CA Windows Server 2016 IT Technical Support Company Manhattan Beach-Gardena

  • Microsoft Office Small Business IT Support
    Microsoft Office 2003 Server Troubleshoot Expert

    Progent's pricing model is to charge for phone support and on-site help per minute. As a result, you pay only for received services. Progent does not impose a higher rate for after-hours or emergency service, and inside California or in regions where Progent offers on-premises support, Progent does not charge for travel except for emergency calls where on-site time is less than 4 hours. Also, Progent applies no startup charge and asks no monthly commitment for support services delivered during normal business hours. Many service organizations impose substantial minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity avoids large bills for fast repairs so you will not be forced to permit less critical problems to fester.

  • Work at Home Employees Las Vegas Expertise - Cloud Integration Solutions Expertise Las Vegas McCarran International Airport LAS Las Vegas At Home Workforce Cloud Integration Solutions Consulting Henderson Nevada

  • Macintosh and Exchange Integration
    Entourage Network Consultant

    Microsoft Exchange and Macintosh computers can co-exist efficiently. Progent's Apple and Microsoft premier experts can help you install Microsoft Entourage and Exchange so your Apple Macintosh users are able to collaborate with colleagues who use Outlook. With Exchange and Entourage 2008 or 2004 for Mac, Exchange and Mac systems can coexist, enabling Mac users to get and send messages, search the GAL, import addresses, synchronize calendars, and invite fellow workers to conferences with your Exchange account. Progent will make sure that your Microsoft Server is appropriately configured and that LDAP and Outlook Web Access are working. Progent also offers specialized one-on-one Entourage training.


    © 2002-2020 Progent Corporation. All rights reserved.