Full Documentation of IT Services
Progent has uses a sophisticated service reporting system that records and archives detailed documentation for all delivered services. Unlike freelance consultants who often provide scant documentation or details of services performed, every service provided by Progent is accompanied by comprehensive documentation. Progent's support technicians and engineers can access the service reports generated by every staff member to every client. The discipline of documenting and storing service records results in more efficient service and avoids a variety of common and unfortunate scenarios  such as when a service customer is effectively held hostage to a consultant who won't release the keys to the kingdom.

Key features and benefits of Progent's services documentation include:

  • Promote Best Practices
    Progent's highly evolved service reporting system provides detailed documentation for all delivered services. Every Progent staff member has full access to all the details of services delivered by any staff member to every client. This record of problems and solutions, as well as false alarms and missteps, is organized as an easily accessible and searchable internal database that allows Progent's consultants to share their experiences company-wide so that the overall effectiveness of Progent's support grows over time. Find out more about the scope and benefits of Progent's best practices for IT consulting.

  • Web-based Customer Portal
    Progent's web-based Customer Portal allows clients to see the current status of all open tickets as well as historical information about all closed tickets. You can see a complete description of the services provided, who delivered the support, and the time entered for each ticket with to-the-minute granularity. You always know the status of any issue and you can make sure you are getting full value for the dollars you spend on IT service.

  • Receive Better Value for Your Support Budget
    Progent's service reports add to a continually expanding, company-wide internal support database that allows Progent's consultants to analyze and resolve problems quickly. Fast solutions save your business direct support dollars and avoids costly losses of productivity. Find out more about the how Progent offers the best value for IT consulting.

  • Knowledge Transfer
    Detailed service reports provide your internal IT staff with greater understanding of important technical issues surrounding your network and offer insight into how to anticipate and resolve problems in the future. Find out more about the benefits of Progent's knowledge transfer.

  • Avoid Dependence on a Single Service Provider
    The accumulated service reports created for your company by Progent help you avoid becoming dependent on a single consultant. Detailed service reports make it possible for one Progent consultant to take up where another left off while minimizing time spent getting up to speed on your network environment. Another benefit of Progent's service reporting system is that your company can more easily build up an internal IT support organization if and when it becomes economical to do so, or you can move to another consulting firm if you become dissatisfied with Progent's service.

  • Track Where Your Support Dollars are Spent
    Progent's service reports can help you evaluate the effectiveness of Progent's consultants, compare budgeted expenses to actual ones, and estimate future support costs. In case your company is considering building up your IT staff in order to assume more support responsibility internally, Progent's service reports will provide the return on investment data to help you make an informed make-or-buy decision.

For detailed information about Progent's network service packages, check out Progent's IT Support Outsourcing Fact Sheets, downloadable in Acrobat files for convenient printing.

For an example of how Microsoft Operations Manager helped a business achieve enterprise-class network management, read the Microsoft Operations Manager Case Study.

To get in touch with Progent about small business network support services, call 1-800-993-9400 or visit Contact Progent.



An index of content::

  • 24-7 BlackBerry Enterprise Server Software Security Consultant Santa Rosa California, United States BlackBerry Wireless Systems Support Santa Rosa
  • 24x7x365 Boise Teleworkers Cloud Technology Consulting Services Boise Boise Work at Home Employees Cloud Systems Expertise Boise Eagle
  • At Home Workforce Beverly Hills Consulting Experts - Conferencing Solutions Consulting and Support Services Beverly Hills-Bel Air Beverly Hills At Home Workers Conferencing Systems Consulting
  • At Home Workforce Expertise in Wilmington - Cybersecurity Solutions Consulting Services Wilmington, DE Wilmington Work from Home Employees Consulting Services nearby Wilmington - Network Security Solutions Expertise

  • SonicWall NSA 9250 Firewall Firewall Setup
    SonicWall VPN Technology Consulting

    Progent's SonicWall firewall consultants can show you how to configure, manage, and troubleshoot SonicWall firewall devices including the current SonicWall TZ and NSa families of appliances and the legacy SonicWall PRO 2040 products. Progent's CISM and GIAC-certified cybersecurity experts can help you incorporate SonicWall firewalls into a complete network protection solution and design protection into your corporate processes.

  • Baton Rouge, LA, United States Microsoft Windows Server 2019 Small Office IT Support Windows Server 2012 R2 Small Business IT Outsourcing Firms Baton Rouge, Capital Park, United States
  • Biggest Consultants for St. Paul IT Service Organizations St Paul 24-Hour St. Paul Consultants for Network Support Providers St. Paul-Maplewood, MN

  • Hosting for Virtual Servers Technology Professional
    Consultant Private Cloud Integration

    Progentís private cloud hosting service enables small and midsize organizations to run mission-critical applications like Microsoft SQL and Exchange from a secure Tier III data center on fault-tolerant equipment with offsite backup. Progent uses Microsoft's Hyper-V platform for server virtualization and Data Protection Manager for automatic backup replication and restoration. Smaller organizations can use Progentís private cloud hosting service to eliminate major capital costs for the acquisition, maintenance, and management of computer hardware and facilities while benefiting the highest levels of network reliability and security.

  • BlackBerry Wireless Computer Consultancy Services Bellevue, WA BlackBerry Email Integration Firm
  • CISSP Computer Security Sherman Oaks, California Cybersecurity Tech Services Security Sherman Oaks-Burbank
  • CISSP Forensics Services Hialeah Security Information systems Security Outsourcing

  • Cisco VPN Professionals
    VPN Technology Consulting

    Progentís Cisco Security/VPN professionals and CCIE and CCNP certified support staff can help your small or medium sized business integrate and maintain Ciscoís security and VPN technology such as routers, switches, firewalls, intrusion detection systems and VPN access concentrators. Cisco Virtual Private Network products include both off-site connectivity and site-to-site VPNs with Cisco IOS Software and AIM hardware encryption cards, and hardware devices, such as a VPN concentrator, router, Cisco PIX Firewall, or task-specific VPN server for dial-up services. Cisco VPN solutions are easy to manage and provide the versatility to expand with your changing business needs. Progentís Cisco-Premier network consultants support Ciscoís comprehensive family of hardware and software targeted at eliminating information theft, virus and worm outbreaks, DDoS attacks, and other security risks to your information system. Progent can help you deploy Cisco products to achieve safe connectivity, intrusion protection, and full Identity services based on Cisco Access Control Server using RADIUS security and TACACS to establish a central client access control foundation for user authentication, permissions, and accounting from an easy-to-use Web interface.

  • Cisco Certified Experts Services Documentation Technical Consultant
  • CentOS Linux, Solaris, UNIX Computer Engineer Tukwila-Federal Way, WA Slackware Linux, Sun Solaris, UNIX Computer Consulting Tukwila, WA
  • Cisco Expert Washington Computer Consulting Companies Washington Software Consultant
  • Tracking Service Costs Computer Consultant
  • Cisco Information Technology Support Baton Rouge, Capital Park Cisco Networking Help Baton Rouge, Capital Park
  • Cisco Network Engineers Las Vegas McCarran International Airport LAS, United States Tech Outsourcing Cisco Las Vegas Nevada
  • Cisco Switch Recovery Services Edmonton Cisco Access Point Small Business IT Consultant Alberta
  • Specialists Service Database
  • Computer Engineer Windows 7 Training Windows 7 Migration Computer Companies
  • Emergency Hartford Telecommuters IP Voice Solutions Consulting and Support Services Hartford, CT, US Hartford Offsite Workforce IP Voice Solutions Consulting Hartford Connecticut
  • Fresno Remote Workers Data Protection Technology Assistance Fresno Work at Home Employees Consulting Experts nearby Fresno - Data Protection Solutions Expertise Fresno, CA
  • Help Desk Software Selection and Deployment Technical Support Online Help 24x7 Call Center
  • ISA 2004 Support Outsourcing Internet Security and Acceleration Server Support Services
  • Intune SCCM Integration Remote Support Intune Policy Settings Support and Help
  • Jacksonville, FL Cisco Consulting Services Firm System Consultant Cisco Duval County Florida
  • IT Consultants Tracking Service Costs
  • Largest Redhat Linux, Sun Solaris, UNIX Online Help Cincinnati Cincinnati 24-Hour Gentoo Linux, Sun Solaris, UNIX On-site Support
  • Microsoft Hyper-V 3.0 Server Virtualization Technology Professional Microsoft Hyper-V 3.0 Virtual Server Network Consulting
  • Microsoft ISA 2004 Server Professionals ISA Server Configuration
  • Montgomery MS Dynamics GP-Great Plains Reporting Support Montgomery 24/7 Montgomery Dynamics GP Implementation Support Services Montgomery
  • Network Admin Companies BlackBerry BES Server Midtown Manhattan-Upper East Side, New York, United States 24 Hour Outsourced IT Management Services BlackBerry Professional Software Midtown Manhattan, New York
  • North Las Vegas, NV Microsoft Windows Consulting Team IT Outsourcing Information Technology Outsource North Las Vegas

  • Amazon EC2 mobility Development Firms
    Top Quality Amazon AWS integration Design

    Progent offers affordable remote consulting to assist businesses to integrate Amazon AWS cloud services including Amazon EC2 for virtual machine hosting, Amazon S3, and Glacier. Progent can assist you with every phase of Amazon AWS migration and troubleshooting including requirements analysis, readiness evaluation, system design, pilot testing, deployment, administration, performance optimization, licensing management, disaster recovery mechanisms, and security strategies.

  • Oklahoma City Oklahoma Small Business Network Consulting Oklahoma City, Oklahoma Network Engineers
  • Open Now Remote Help Desk Network Consultants Elgin IL Elgin, IL, America Cisco CCIE Support Consultant
  • Philadelphia At Home Workforce Infrastructure Consulting and Support Services Philadelphia Work at Home Employees Philadelphia Consulting Experts - Integration Assistance Philly
  • Portland, Multnomah County Portland Specialists for Network Service Companies Portland Specialists for IT Support Firms Portland - Hillsboro
  • Microsoft and Cisco Service Database Network Engineer
  • Providence Teleworkers Solutions Guidance Providence Offsite Workforce Providence Consulting Experts - Integration Solutions Assistance Providence County Rhode Island
  • Redhat Linux, Solaris, UNIX Consulting Services San Isidro District Top Debian Linux, Sun Solaris, UNIX Remote Consulting
  • Remote Workforce Consulting nearby Rockville - Collaboration Solutions Consulting Experts Rockville-Germantown At Home Workforce Rockville Consulting Services - Collaboration Solutions Expertise Rockville-Fredrick, Maryland
  • Remote Workforce Expertise in Corpus Christi - Backup Solutions Consulting and Support Services Corpus Christi, TX, US Telecommuters Expertise in Corpus Christi - Data Protection Systems Consulting Experts Corpus Christi
  • Remote Workforce Mobile Consulting Experts - Management Solutions Consulting Services Mobile, AL Mobile Remote Workforce Endpoint Management Solutions Consulting and Support Services Mobile Alabama

  • IT Services for Network Service Firms Specialists
    Consulting Support for Network Service Firms Remote Technical Support

    Progent's Reseller Program for IT Service Organizations lets you take advantage of Progent's consulting experts under your own brand as a transparent arm of your IT consulting staff.

  • SQL 2012 Support Organization Allentown Bethlehem Easton Allentown, PA SQL 2014 Security Consulting Firms
  • Security Firewall Configure Lincoln, Lancaster County Lincoln Seward County Secure CISSP
  • Service Reporting Computer Consultants
  • Spokane, WA, United States Spokane Teleworkers Cloud Integration Solutions Expertise Teleworkers Spokane Consulting Services - Cloud Integration Technology Assistance Spokane Inland Northwest

  • Internet Security and Acceleration Server 2006 Engineer
    ISA 2006 Firewall Professional

    Application Publishing with ISA Server 2006 allows greater protection of intranet resources while enabling increased productivity by making these applications accessible to authorized remote or mobile users. Internet Security and Acceleration Server 2006 helps guard business applications, services, and data throughout all network components with application-layer filtering and powerful publishing wizards. Progent's Microsoft-expert Internet Security and Acceleration Server 2006 consultants can show you how to plan, install, set up, and maintain ISA Server 2006 on your system so that your business benefits from a smart and affordable combination of security, convenience, and speed.

  • Supplemental IT Staffing Help Consultants Shelby County Tennessee Memphis IT Staffing Temps Support Memphis, Shelby County, US
  • Teleworkers Consulting Experts near Lynnwood - Conferencing Technology Consulting Services Lynnwood-Shoreline Lynnwood-Everett, Washington Teleworkers Lynnwood Guidance - Voice/Video Conferencing Technology Assistance
  • Teleworkers Guidance near me in San Diego - IP Voice Technology Guidance San Diego California San Diego Work at Home Employees IP Voice Solutions Consulting Experts San Diego, CA

  • Microsoft Enterprise Mobility Suite Computer Engineer
    Intune and Android Support

    Progent's Intune consultants can assist you to assess the strategic value of utilizing Microsoft Intune for administering your portable devices including laptops, smartphones, and tablets based on Windows, Apple iOS, and Android. Progent can assist you to define policies, plan and deploy pilot environments to evaluate the appropriateness of Intune for your network, deploy Intune across your IT ecosystem, integrate Intune with SCCM for single-console change management, and maintain your Microsoft Intune solution.

  • Top Rated Emergency Minnetonka Ransomware Recovery Minnetonka, MN Minnetonka Dharma Ransomware Assessment and Restoration Minnetonka-Hennepin County
  • Travis County Texas Cisco CCIE Service Provider Network Consulting Telecommuter Job Network Support Job Opening
  • Work at Home Employees Consulting near Shreveport - Call Desk Solutions Consulting Experts Shreveport Shreveport Bossier City Shreveport Telecommuters Help Desk Call Center Augmentation Consulting and Support Services
  • Work at Home Employees Guidance nearby Fort Wayne - Infrastructure Expertise Fort Wayne, IN Fort Wayne At Home Workforce Infrastructure Consultants Allen County Indiana
  • Work from Home Employees Thousand Oaks Guidance - Security Solutions Consulting Thousand Oaks California Remote Workforce Thousand Oaks Expertise - Network Security Solutions Consulting Services Thousand Oaks, Conejo Valley, United States
  • macOS Wi-Fi Specialist iPad and iCloud Computer Engineer

  • © 2002-2021 Progent Corporation. All rights reserved.