Onsite Service Available in Oakland, Alameda, Berkeley, Emeryville, Richmond, El Cerrito, Piedmont, Albany, San Pablo, Pinole, Crocket, Hercules, Rodeo

San Francisco Bay Area Contact Information:
Progent offers consulting services and onsite technical support throughout Northern California.

Onsite IT Consulting
Progent locations in San Francisco Bay Area

City Address Phone Link
Fremont 37053 Cherry Street
Newark, CA 94560
510-933-0400 Fremont Network Support Services
Hayward 26250 Industrial Blvd
Hayward, CA 94545
510-300-1400 Hayward Network Support Services
Oakland 1300 Clay Street
Oakland, CA 94612
510-899-7400 Oakland Network Support Services
Palo Alto 3790 El Camino Real
Palo Alto, CA 94306
650-543-0400 Palo Alto Network Support Services
Pleasanton 4695 Chabot Dr, Suite 200
Pleasanton, CA 94588
925-621-2400 Pleasanton Network Support Services
San Francisco 388 Market Street
San Francisco, CA 94111
415-321-5400 San Francisco Network Support Services
San Jose 2570 N. First Street, 2nd Floor
San Jose, CA 94131
408-240-9400 San Jose Network Support Services
San Mateo 1900 S Norfolk, Suite 350
San Mateo, CA 94403
650-931-2400 San Mateo Network Support Services
Walnut Creek 1261 Locust St
Walnut Creek, CA 94596
925-362-2400 Walnut Creek Network Support Services


Small and midsize companies in the Oakland/Berkeley area utilize IT outsourcing to lower network support costs and increase the strategic value of their computer networks. With IT outsourcing, small companies gain the reliable availability of experienced network engineers while avoiding the high cost of hiring and managing an effective internal IT services group. IT outsourcing enables small businesses to deploy staff and capital more efficiently so that management can focus internal resources on improving the core business while at the same time having the benefit of excellent and consistent network support.

IT outsourcing has grown in popularity among small companies because of its proven benefits. Key reasons for small businesses to rely on outsourced IT support services include:

  • Remove IT support as a major distraction to senior management
  • Minimize network service and operating expenses
  • Redirect in-house IT expertise to strategic business initiatives
  • Ensure dependable and timely access to certified network support professionals
  • Affordably supplement internal resources with high-end expertise
IT outsourcing services from Progent are designed to address the financial realities and functional necessities of small organizations who lack the budgets and bandwidth to hammer out complicated outsourcing agreements with giant IT service providers and whose networks lack the rigid standardization required for mass-market IT service companies to work effectively. The breadth and depth of expertise represented by Progent's engineering staff permits Progent to provide more consistent and efficient support than freelance consultants or small service firms can offer.

Progent can deliver small and midsize companies a broad range of IT outsourcing options featured on Progent's web. The following links contain details some of the services and benefits Progent can provide for companies in the Oakland/Berkeley area:

Integration and Debugging Support for ASA 5500-X Firewalls with Firepower Services
The latest generation of ASA 5500-X Series Next-Generation Firewalls with Firepower Services offer significantly more value than Cisco's previous PIX and ASA 5500 firewalls and have superseded the ASA 5500 and PIX 500 firewalls for new installations. Progent's Cisco-premier CCIE network experts can help your company to maintain your current PIX or ASA 5500 security appliances and migrate efficiently to ASA 5500-X firewalls with Firepower Services. Progent's consultants offer remote and onsite support for ASA 5500-X firewalls with Firepower Services and can assist you to design, deploy, tune, manage and debug firewall solutions built on Cisco ASA 5500-X firewalls with Firepower Services.

Extended Hours Online Technical Support
Progent's low-priced extended hours remote support program offers clients 24x7 availability of remote technical support from Progent's TRC. Support services offered beyond standard business hours include resolving issues with Windows servers, Microsoft Windows desktop support, help with Microsoft Office programs, system backup and recovery, and basic routing and switching help for Cisco networking products.

Affordable Online Support
Progentís Technical Response Center (TRC) offers urgent and scheduled online service for Microsoft Windows, Linux, Apple OS X, and Cisco-based systems in the U.S. and globally. (Check out Progent's customer testimonials). Progent's seasoned service professionals can assist customers to troubleshoot and repair network problems without the expense or delay of in-person service calls. Progent provides a convenient, web-based registration process for first-time customers to accommodate urgent network problems and Progent charges by the minute with zero startup fees or minimums, so you are invoiced only for the support you get. Specialists you can access online include Cisco-premier CCIEs, Microsoft-Certified MCSEs, and CISA-certified security professionals.

Unity Connection and Unity Express (CUE) consulting
Cisco Unity Connection, a seamless expansion of Cisco Unified Communications Manager (CUCM), is a unified voicemail platform that accelerates teamwork by offering a variety of options for retrieving calls and messages within a framework that is easy to deploy and manage. Cisco Unity Connection lets you access and manage your voice messages from your Exchange inbox, web browser, Jabber, a Cisco Unified VoIP Phone, a smartphone, or an iPad or tablet. Cisco Unity Express (CUE), available in select Cisco Integrated Services routers, provides affordable voicemail, unified messaging, interactive voice response (IVR), and automated-attendant functions for small to mid-size businesses (SMBs) and corporate satellite offices with up to 500 users. Progent's Cisco-certified CCIE consulting experts offer Unity Connection and Unity Express (CUE) configuration and technical support services to make sure your voice messaging solution delivers significant business advantage.

Collaborative Software Consulting Services for Remote Workers
Progent can assist small and medium-size businesses to set up collaboration solutions like SharePoint and Teams to permit their at-home employees to benefit from positive interaction with fellow workers and customers. For information about how Progent can assist companies to install and maintain collaborative platforms for teleworkers, refer to collaboration technology consulting expertise for telecommuters.

System Center 2012 Virtual Machine Manager Consulting
Progent's System Center 2012 Virtual Machine Manager (SCVMM 2012) consulting experts can help organizations of any size to adhere to best practices to configure SCVMM 2012 hosts, networking, storage, and library resources; plan, integrate, and manage private clouds, virtual machines, and VMM services in SCVMM 2012; and integrate SCVMM with SCOM 2012 for enterprise-class reporting. Progent can help your company to upgrade from an older edition of SCVMM or from another management platform, and Progent can assist you to optimize and repair your existing SCVMM 2012 environment to make sure you get maximum return on investment. Progent also offers SCVMM 2016 migration expertise to help you to plan and implement an efficient upgrade from Virtual Machine Manager 2012 to Virtual Machine Manager 2016 in order to take advantage of new security capabilities, more affordable VMM storage options, and other enhancements.

Progent White Paper: Why Outsource?
Progent has written a report that explains the advantages a small organization can realize by outsourcing network administration services. To view this document and find out the various ways outsourcing can reduce expenses, streamline administration, and enhance productivity, click Small Company Information Technology Outsourcing Benefits.

Progent offers on-premises computer assistance, online troubleshooting support, and optional round-the-clock emergency assistance in Oakland, Alameda, Berkeley, Emeryville, Richmond, El Cerrito, Piedmont, Albany, San Pablo, Pinole, Crocket, Hercules, Rodeo and other cities throughout the Monterey Peninsula and the California Central Valley.

If your small business is in the Oakland/Berkeley area and you need computer support, IT outsourcing, or high-level expertise from a Progent professional, call 510-899-7400 or visit Contact Progent.