San Francisco East Bay
Oakland, Berkeley, Emeryville:

Onsite Service Available in Oakland, Alameda, Berkeley, Emeryville, Richmond, El Cerrito, Piedmont, Albany, San Pablo, Pinole, Crocket, Hercules, Rodeo

Northern California Contact Information:
Progent offers consulting services and onsite technical support throughout the California Central Valley, and the Monterey Peninsula.

Small and midsize companies in the Oakland/Berkeley area utilize IT outsourcing to lower network support costs and increase the strategic value of their computer networks. With IT outsourcing, small companies gain the reliable availability of experienced network engineers while avoiding the high cost of hiring and managing an effective internal IT services group. IT outsourcing enables small businesses to deploy staff and capital more efficiently so that management can focus internal resources on improving the core business while at the same time having the benefit of excellent and consistent network support.

IT outsourcing has grown in popularity among small companies because of its proven benefits. Key reasons for small businesses to rely on outsourced IT support services include:

• Remove IT support as a major distraction to senior management
• Minimize network service and operating expenses
• Redirect in-house IT expertise to strategic business initiatives
• Ensure dependable and timely access to certified network support professionals
• Affordably supplement internal resources with high-end expertise

Progent can deliver small businesses a broad range of computer consulting options highlighted on Progent's web. Below links describe a few of the support services and advantages Progent offers for businesses in the Oakland/Berkeley area:

Progent's Technical Response Center Response Times
Progent's Technical Response Center (TRC) is committed to delivering the highest quality of remote network support services possible for both emergency as well as standard issues. For urgent issues that impact many workers, key people, or a mission-critical application, the TRC will engage in less than an hour. For standard issues, the TRC will in two hours or less. In all cases, your trouble ticket will be created promptly and accurately, You will receive a confirmation from the trouble ticket system, and the TRC will check with you on every corrected problem to confirm you are comfortable with the results and willing to close the ticket. Learn more details about Progent's Technical Response Center Customer Commitment.

Skype for Business Integration
Progent's Microsoft Skype for Business integrators can provide remote and on-premises expertise for organizations of any size to assess the benefits of migrating to Microsoft Skype for Business from any version of Lync Server or Microsoft Office Communications Server. Progent can help your business to design an on-premises, cloud-based or hybrid topology; integrate Skype for Business with SQL Server,Exchange Server, SharePoint and Office or Office 365; configure high-availability solutions; interface Skype for Business with your PSTN gateway; and integrate third-party collaboration systems like Cisco UC and Cisco Video Interop Server (VIS). Progent's certified information security experts can assist you design and validate a security strategy for your Skype for Business solution that is compliant with regulatory standards.

Integration and Troubleshooting Help with ASA 5500-X Firewalls with Firepower Services
The new Cisco ASA 5500-X Series Next-Generation Firewalls with Firepower Services deliver substantially more bang for the buck than Cisco's earlier PIX and ASA 5500 firewalls and have replaced the ASA 5500 and PIX 500 firewalls for all new deployments. Progent's Cisco-premier CCIE network experts can help you to maintain your existing PIX or Cisco ASA 5500 firewalls or upgrade efficiently to ASA 5500-X firewalls with Firepower Services. Progent's consultants can provide online and onsite support for ASA 5500-X firewalls with Firepower Services and can assist you to design, configure, tune, manage and debug firewall environments based on Cisco ASA 5500-X firewalls with Firepower Services.

Barracuda Backup and Disaster Recovery Consulting
Barracuda Backup is an affordable, subscription backup and disaster recovery platform for small and mid-size organizations. A Barracuda Backup solution can include a purpose-built physical storage device manufactured by Barracuda or a virtual appliance with comparable functionality but which uses your existing storage infrastructure. Barracuda Backup protects vital company data produced on-premises, at one or more remote locations, or in the cloud. For disaster recovery, you can replicate data to the Barracuda Cloud, to Amazon AWS, or to any site with a physical or virtual Barracuda Backup appliance. Progent is a certified Barracuda partner and Progent's Barracuda Backup consultants offer a wide array of consulting support services to assist you to design, configure, manage and troubleshoot a backup and disaster recovery solution based on Barracuda technology. For more information, go to Barracuda Backup and disaster recovery consultants.

CISA Certified Security Audit Experts
The Certified Information Systems Auditor (CISA) accreditation is a globally recognized achievement that signifies expertise in network security audit and control. Certified by the American National Standards Institute, the CISA accreditation has candidates undergo an extensive examination given by the ISACA international professional group. Progent offers the services of a CISA-Certified Cybersecurity audit consultant trained to help companies in the areas of IS audit services, IT governance, network assets and architecture ROI, information technology service delivery, safeguarding of information resources, and disaster recovery preparedness.

Microsoft Windows Server 2008 R2 Expertise
The sophistication and versatility of Microsoft Windows Server 2008 R2 requires an IT consultant with practical experience and broad knowledge in designing and deploying efficient and comprehensive business information networks. The experience of Progent's Microsoft-certified Windows Server 2008 consultants, with an average of over 10 years of background supporting Microsoft-powered technology, assures your success in maintaining and troubleshooting your Microsoft Windows Server 2008 R2 environment. Progent's certified Windows Server 2012 R2 consulting experts can also assist you to evaluate the business value of upgrading from Windows Server 2008 to Windows Server 2012 R2 or later. If you are considering creating a hybrid network model that combines on-premises systems with cloud-based services like those available on Microsoft Azure, Progent offers Windows Server 2016 hybrid cloud solutions.

Network Firewall and VPN Support
In addition to supporting a wide range of security solutions from Microsoft and Cisco, Progent offers companies expert consulting for solutions from other major Firewall suppliers including Check Point Software, WatchGuard, Netscreen, SonicWALL, and Symantec-Raptor. Progent can help you design a comprehensive security plan and choose the right products from a variety of suppliers to support your security objectives while staying within your budget restraints.

Dynamics GP Upgrade and System Integration Consulting
Progent's consultants have delivered support for Microsoft Dynamics GP and Great Plains software for nearly 20 years and Progent has delivered integration, customization, education, and troubleshooting services since the platform's debut. Progent offers advanced expertise for updating legacy Dynamics GP ERP systems. Progent can help you to plan, test, and carry out a cost-effective migration from a an outdated version to the latest release of Microsoft Dynamics GP, Learn} about Progent's Dynamics GP upgrade and integration consulting.

Progent White Paper: Why Outsource?
Progent has published a white paper that summarizes the advantages a small organization can realize from outsourcing network support services. To read this white paper and learn the reasons outsourcing can conserve expenses, streamline management, and maximize efficiency, visit Small Company IT Outsourcing White Paper.

Progent provides onsite computer support, phone-based consulting services, and optional 24x7 emergency assistance in Oakland, Alameda, Berkeley, Emeryville, Richmond, El Cerrito, Piedmont, Albany, San Pablo, Pinole, Crocket, Hercules, Rodeo and other cities throughout the Monterey Peninsula and the California Central Valley.

If your small business is in the Oakland/Berkeley area and you are in need of computer help, IT outsourcing, or high-level expertise from a Microsoft or Cisco certified engineer, call 510-899-7400 or visit Contact Progent.

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