San Francisco East Bay
Oakland, Berkeley, Emeryville:

Onsite Service Available in Oakland, Alameda, Berkeley, Emeryville, Richmond, El Cerrito, Piedmont, Albany, San Pablo, Pinole, Crocket, Hercules, Rodeo

Locations with Onsite Support and Conference Facilities:
Progent offers consulting services and onsite technical support throughout the California Central Valley, and the Monterey Peninsula.

Small and midsize companies in the Oakland/Berkeley area utilize IT outsourcing to lower network support costs and increase the strategic value of their computer networks. With IT outsourcing, small companies gain the reliable availability of experienced network engineers while avoiding the high cost of hiring and managing an effective internal IT services group. IT outsourcing enables small businesses to deploy staff and capital more efficiently so that management can focus internal resources on improving the core business while at the same time having the benefit of excellent and consistent network support.

IT outsourcing has grown in popularity among small companies because of its proven benefits. Key reasons for small businesses to rely on outsourced IT support services include:

• Remove IT support as a major distraction to senior management
• Minimize network service and operating expenses
• Redirect in-house IT expertise to strategic business initiatives
• Ensure dependable and timely access to certified network support professionals
• Affordably supplement internal resources with high-end expertise

Progent offers small and midsize organizations a wide selection of network consulting options featured on Progent's web site. Below links contain details some of the services and advantages available for businesses in the Oakland/Berkeley area:

Android Phone and Tablet Integration
Progent's Android smartphone integration consulting services have extensive background providing remote and on-premises assistance for organizations of all sizes who want to integrate Android phones into their IT systems so that users can be productive while on the go. Progent offers the range of know-how to resolve network problems that span numerous manufacturers and that entail a mix of older and current technology. Progent provides affordable online consulting to assist you with any facet of planning, configuring, managing and troubleshooting your BYOD solution. Progent can provide occasional support to assist you to resolve especially stubborn technical issues, or Progent can provide comprehensive project management support to ensure that you finish strategic network initiatives on time and on budget. Progent can help with local, cloud-based, or hybrid networks and offers expertise with all major operating systems, apps, management tools and network infrastructure. Progent also offers customized group or one-on-one training sessions to show you how to manage and operate Android phones and tablets efficiently.

Spam Filtering and Email Encryption Services
ProSight Email Guard is Progent's spam and virus security service that uses the services and infrastructure of top data security companies to deliver web-based control and comprehensive security for your email traffic. The powerful structure of Progent's Email Guard managed service integrates cloud-based filtering with a local gateway appliance to provide complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. ProSight Email Guard's cloud filter acts as a preliminary barricade and blocks most unwanted email from making it to your network firewall. This reduces your vulnerability to inbound threats and conserves network bandwidth and storage space. ProSight Email Guard's on-premises gateway device provides a further layer of analysis for incoming email. For outbound email, the local security gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and encryption. The onsite security gateway can also help Microsoft Exchange Server to track and safeguard internal email that originates and ends inside your corporate firewall. Learn about Progent's complete ProSight series of value-priced outsourced network management services for small organizations

Cisco Wi-Fi Controller Integration
Progent's Cisco Wi-Fi controller experts can help your business to configure Cisco wireless LAN controllers to manage and monitor Wi-Fi LANs of any size. Progent can help you to administer and debug your current Cisco-based Wi-Fi solution or carry out an efficient migration to Cisco's latest wireless controller products. Progent can provide support for both physical and software-only Wi-Fi controllers and can help you to determine which type makes sense for your wireless solution. For 802.11ac Wave 2 Wi-Fi controllers from Cisco, Progent offers Cisco 3504 Wi-Fi controller expertise, Cisco 5520 wireless controller expertise, and Cisco 8540 Wi-Fi controller expertise.

Exchange 2013 DAG Help
A Database Availability Group known as a DAG is the basic unit of high availability for Exchange Server 2013 Mailbox servers. First offered in Exchange Server 2010, a DAG is a collection of up to 16 MBX servers where any DAG server can contain a copy of an Exchange mailbox database from any other server in the group. DAG servers cooperate with one another to recover automatically from failures that impact MBX databases. Progent's Microsoft certified Exchange consultants can provide Database Availability Group support services to help you plan, configure and maintain an HA environment for your Exchange mailboxes. Also, Progent's Microsoft Exchange Server 2016 experts can help you move your Microsoft Exchange 2013 DAG environment to Microsoft Exchange Server 2016.

ProSight ESP Unified Physical and Virtual Endpoint Protection
Progent's ProSight Enhanced Security Protection services deliver affordable in-depth security for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP delivers firewall protection, intrusion alerts, endpoint control, and web filtering through cutting-edge technologies packaged within one agent managed from a unified control. Progent's security and virtualization experts can assist you to plan and configure a ProSight ESP deployment that addresses your organization's specific needs and that allows you demonstrate compliance with government and industry data security standards. Progent will assist you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that call for urgent attention. Progent can also assist you to install and test a backup and restore solution such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

Business Software Integration and Enterprise Resource Planning Support
Progent's Experts Team offers in-depth expertise in specialized application areas, allowing you to customize fast, inexpensive and cohesive IT solutions that address the specific requirements of your company. Progent's application development consultants can assist you to benefit from Microsoft's major business applications by providing a variety of services including Microsoft Dynamics AX (Axapta) Enterprise Resource Planning Software consulting services, Dynamics GP/Great Plains Business Accounting Software education and programming, Microsoft Dynamics NAV Software integration, Microsoft Dynamics SL Accounting Software help, and Microsoft Dynamics RMS (Retail Management System) deployment.

64-bit Computing Migration Help
Progent’s 64-bit upgrade support experts can help you to enhance your servers and workstations efficiently from 32 bits to 64 bits. Progent can assist your company to calculate the costs and advantages of migrating to 64-bit processing, design an economical upgrade process that minimizes operational disruptions, and deliver timely remote help to aid your organization to install 64-bit operating systems and application software on your current computers. Progent's Microsoft-certified engineers can assist you to integrate the 64-bit editions of Microsoft products such as Windows Server, Exchange Server, Microsoft Windows 10, and Microsoft Office Excel.

White Paper: Outsourcing Benefits
Progent has written a report that explains the benefits a small business can realize from outsourcing network management services. To read this document and find out how outsourcing can reduce expenses, simplify administration, and enhance productivity, visit Small Company Information Technology Outsourcing Benefits.

Progent provides on-premises IT assistance, online troubleshooting services, and optional round-the-clock urgent assistance in Oakland, Alameda, Berkeley, Emeryville, Richmond, El Cerrito, Piedmont, Albany, San Pablo, Pinole, Crocket, Hercules, Rodeo and other cities throughout the Monterey Peninsula and the California Central Valley.

If your small business is in the Oakland/Berkeley area and you are looking for computer support, IT outsourcing, or advanced services from a Progent consultant, call 510-899-7400 or visit Contact Progent.

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