Onsite Service Available in Concord, Walnut Creek, Danville, Pleasant Hill, Martinez, Lafayette, Pittsburg, Antioch, Orinda

Businesses in Contra Costa County take advantage of IT outsourcing to cut costs and enhance productivity. IT outsourcing offers a small company the services of skilled professionals while avoiding the high cost of supporting a large internal IT staff. Outsourcing allows your company's management to focus on your core business while still having affordable access to superior IT support.

Surveys show that small businesses are attracted to IT outsourcing in order to:

  • Improve management's focus
  • Control the costs of operations
  • Free management resources
  • Access top notch technical expertise
  • Add important resources on an as-needed vs. full-time basis
IT outsourcing services from Progent align with the practical needs of small businesses who don't have the time or budget to spend months negotiating complex contracts with giant outsourcing firms but who want the breadth of expertise and ready availability that individual consultants can't provide.

Progent offers a variety of IT outsourcing services for small businesses in Contra Costa County:

GIAC-certified Information Assurance Consultants
GIAC information assurance certification was founded in 1999 to certify the knowledge of computer security experts. GIAC certifications are recognized by businesses and government organizations all over the world including and the United States NSA. Progent's GIAC-certified information assurance consultants can provide help with all of the network security disciplines covered under GIAC accreditation such as auditing network vulnerability, incident management and response, traffic analysis, web-based application security and security information and event management (SIEM) solutions.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service built around a phone discussion with a Progent information assurance expert. The fact-finding interview is intended to help assess your organization's preparedness either to block or recover rapidly after a ransomware incident. Progent will work with you directly to gather information about your current antivirus tools and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to create an efficient AV and backup environment that meets your company's requirements. For additional information, see Progent's ProSight Ransomware Preparedness Report Service.

System Center Configuration Manager Consulting
Progent can provide System Center 2012 Configuration Manager design and deployment, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune integration help to consolidate and streamline the administration of your PCs along with your Cloud-connected tablets and smartphones. Progent can help you to migrate smoothly to Configuration Manager 2016 from a legacy change management platform or help you to enhance your current SCCM 2016 environment to support your evolving business needs.

Progent's Technical Response Center Response Times
Progent's Technical Response Center is dedicated to delivering the best quality of remote IT support services offered anywhere for both urgent and standard issues. For emergency problems that affect multiple workers, key personnel, or a line-of-business program, the Technical Response Center can respond in one hour or less. For non-critical issues, the TRC is committed to respond within two hours. Under any circumstance, your ticket will be generated quickly and accurately, You will receive a confirmation from the trouble ticket system, and the TRC will check with you regarding every corrected problem to confirm you are comfortable with the resolution and willing to close the trouble ticket. Learn more about Progent's Technical Response Center Customer Commitment.

Cost-effective Engagement Model
Progent's simple per-minute billing model has no complicated contracts, retainers or hidden charges. Many other support companies have minimum billable time or other additional charges that increase support costs. For remote support from Progent during normal business hours, you pay only for the time spent working on your problem. If it only requires ten minutes to fix your issue, then you only pay for ten minutes. For regularly scheduled onsite service work booked more than 24 hours in advance, you are charged only for the time when a Progent consultant is actually on premises solving your problems. Just Progent's value priced per-minute rate. For urgent same-day on-site service calls, you might be billed for our engineerís travel time, but never a higher emergency rate. Since Progent has a large pool of expert consultants located throughout the entire service territory, an available engineer is typically near to assist. Progent can also offer onsite support to most zip codes in the U.S. within 24 hours of receiving a support request. Progent's remote support group has delivered assistance to small businesses in every state (See Progent's customer testimonials.)

Google Cloud Platform Integration Expertise
Progent's Google Cloud Platform (GCP) integration experts can provide cost-effective online and on-premises support to assist organizations to migrate any portion of their core network infrastructure to Google Cloud Platform (GCP). This can reduce time and equipment expense and enable the use of Google's cutting edge AI and machine learning tools. Progent can assist you with every aspect of Google Cloud Platform integration including needs analysis, preparedness evaluation, architectural design, pilot testing, deployment, administration, performance tuning, licensing management, disaster recovery mechanisms, and security and compliance.

Unity Connection and Unity Express (CUE) integration and troubleshooting
Cisco Unity Connection, an integrated extension of Cisco Unified Communications Manager, is a unified voice messaging platform that facilitates collaboration by providing flexible set of options for retrieving voice messages within a framework that is simple to implement and administer. Cisco Unity Connection allows you to access and manage voicemail messages from your Exchange inbox, web browser, Cisco Jabber messaging integration platform, a Cisco Unified VoIP Phone, an iPhone or other smartphone, or a tablet. Cisco Unity Express (CUE), available in select Cisco ISR routers, offers affordable voicemail, integrated messaging, IVR, and greeting services for small to medium businesses (SMBs) and corporate branch locations with as many as 500 users. Progent's Cisco-premier CCIE network consulting experts can provide Cisco Unity Connection and Unity Express (CUE) configuration and troubleshooting services to ensure that your CUE solution gives you maximum business value.

Windows Server 2019 Upgrade Consulting
Progent's certified Windows Server 2019 consultants can assist your organization to plan and carry out an efficient migration to Windows Server 2019 using a self-hosted system architecture or a hybrid model that combines cloud-based Windows Server Online with self-hosted Windows Server 2019. For more information, visit Windows Server 2019 migration experts.

Windows Hyper-V Support
Progent's Microsoft-certified Hyper-V engineers can help you evaluate the possible benefits of Hyper-V-based server virtualization for your company, conduct pilot installations to verify Hyper-V's compatibility with your production software, assess your network and server infrastructure for smooth operation with virtualization technology, assist you to build Windows 2016 Hyper-V hybrid cloud solutions or implement a Microsoft Windows Server 2012 R2 migration, train your IT personnel to track and manage Hyper-V, offer world-class consulting support for improving the protection of your virtual servers, establish and test business continuity processes that maximize network availability, and deliver continuing consulting and maintenance including affordable remote repair and turn-key Help Desk outsourcing.

Examples of Online Consulting Services Available for Cisco Routers
Some of the common remote Cisco router support services offered by Progent's certified Cisco experts are configuring hostname, DHCP, routing maps, NTP, security logon banner and user accounts; configuring iBGP, aggregate routing, BGP to EIGRP redistribution, and static route injection into OSPF; fixing BGP peering arrangements, routing tables, and BGP peering; upgrading router's IOS image; validating router failover; fixing VPN problems; creating a network diagram and documenting configuration; plus security and fault tolerance strategy.

Progent White Paper: Why Outsource?
Progent has written a white paper that discusses the benefits a small company can derive by outsourcing network support services. To read this white paper and find out the reasons outsourcing can reduce expenses, simplify management, and enhance efficiency, click Small Business IT Outsourcing Benefits.

Progent offers optional 24x7 onsite computer help and IT outsourcing services in Concord, Walnut Creek, Danville, Pleasant Hill, Martinez, Lafayette, Pittsburg, Antioch, Orinda, and other cities throughout Contra Costa County, the San Francisco Bay Area, the Monterey Peninsula and the California Central Valley.

If your small business is in Contra Costa County and you need technical assistance, IT outsourcing, or high-level expertise from a Progent professional, call 925-362-2400 or visit Contact Progent.



An index of content::

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    Cisco's Catalyst Wi-Fi controllers simplify the administration of Wi-Fi LANs by unifying the provisioning and management of Wi-Fi APs, optimizing Wi-Fi performance by reducing the impact of RF congestion, improving wireless uptime with rapid failover, and strengthening data security by detecting threats and filtering network traffic based on user type and locale. Progent's Wi-Fi consultants can assist you to deploy Cisco Wi-Fi controllers to manage Wi-Fi LANs of any size. Progent can assist you to administer and debug your existing Cisco-based Wi-Fi environment or implement an efficient transition to Cisco's latest Wi-Fi controller technology.

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    Progent's Cisco-certified wireless networking experts offer online and onsite consulting and troubleshooting services to help your organization to design, configure, administer, optimize, and repair wireless deployments that incorporate Cisco's Meraki APs. Progent's consultants can also help your organization to plan and deploy hybrid environments that combine on-premises and cloud-hosted resources and that deliver seamless connectivity, advanced security, streamlined management, and consistent operation for all your mobile and desktop endpoints.

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    With the Catalyst line of switches for small and mid-size businesses, Cisco allows companies to gain all the benefits of adding intelligence to their networks. Cisco's switch product line makes it possible to deploy capabilities that make your network infrastructure highly robust to handle time-critical needs, scalable to support growth, safe enough to protect confidential data, and capable of differentiating and managing all traffic to optimize network operations. Progent's CCIE certified engineers can show you how to pick out and integrate Cisco Catalyst switches appropriate for your company. Also, Progent's CISM certified security consultants can show you how to create a strategic protection plan and configure Cisco switches so they help enforce your security policies. Cisco Catalyst switches that Progent supports include the Cisco Catalyst 2940 switches, Cisco Catalyst 3750 switches, Catalyst 4948 switches, and Cisco Catalyst 6500 Series Switches.

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    Award Winning Troubleshooting 802.11 Wireless LAN

    Progent can show you how to plan, configure, manage, and troubleshoot a viable Wireless network architecture, select sensible technology, and integrate wireless access points, bridges, radio antennas, wireless controllers, and various wireless accessories. Progent can also show you how to create a complete wireless network security strategy that is well aligned with the security plan for your entire corporate network.

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    Progent's Juniper Networks-authorized network engineer can help your company to design and deploy Juniper Firewall and VPN technology, enhance and troubleshoot your infrastructure, and migrate efficiently from discontinued equipment to the latest releases. Progent's Junos OS engineers can also offer support for Juniper's premier network control software to help you to simplify the administration and improve the security of your Juniper VPN devices and routers. Progent also has broad background maintaining Juniper's NetScreen OS and ScreenOS operating system productss and can help you maintain networks that incorporate a combination of Juniper's software platforms.

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    Progent's Microsoft-certified SQL Server 2019 experts can assist you to evaluate the advantages for upgrading to SQL Server 2019 and can provide rapid remote or on-premises contact with experts in system design and deployment, application development, SQL Server management, and network security.

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