Onsite Service Available in Concord, Walnut Creek, Danville, Pleasant Hill, Martinez, Lafayette, Pittsburgh, Antioch, Orinda

Locations with Onsite Support and Conference Facilities:
Progent offers consulting services and onsite technical support throughout the California Central Valley, and the Monterey Peninsula.

 Onsite IT Consulting
Progent locations in

City Address Phone Link
San Jose
Headquarters
2570 N. First Street, 2nd Floor
San Jose, CA 95131
408-240-9400 San Jose Network Support Services
Fremont 37053 Cherry Street
Newark, CA 94560
510-933-0400 Fremont Network Support Services
Hayward 26250 Industrial Blvd
Hayward, CA 94545
510-300-1400 Hayward Network Support Services
Oakland-Berkeley 1300 Clay Street
Oakland, CA 94612
510-899-7400 Oakland-Berkeley Network Support Services
Palo Alto 3790 El Camino Real
Palo Alto, CA 94306
650-543-0400 Palo Alto Network Support Services
Petaluma 755 Baywood Drive, 2nd Floor
Petaluma, CA 94954
707-772-1334 Petaluma Network Support Services
Pleasanton 4695 Chabot Dr, Suite 200
Pleasanton, CA 94588
925-621-2400 Pleasanton Network Support Services
Roseville-Citrus Heights 6520 Lonetree Blvd
Rocklin, CA 95765
916-910-1200 Roseville Network Support Services
Sacramento 1100 N Market Blvd
Sacramento, CA 95834
916-273-1400 Sacramento Network Support Services
San Francisco 388 Market Street
San Francisco, CA 94111
415-321-5400 San Francisco Network Support Services
San Jose 2570 N. First Street, 2nd Floor
San Jose, CA 95131
408-240-9400 San Jose Network Support Services
San Mateo 1900 S Norfolk, Suite 350
San Mateo, CA 94403
650-931-2400 San Mateo Network Support Services
San Rafael 700 Larkspur Landing Cir
Larkspur, CA 94939
415-526-1400 San Rafael Network Support Services
Santa Cruz 101 Cooper St, #4526
Santa Cruz, CA 95062
831-824-2134 Santa Cruz Network Support Services
Santa Rosa 131 Stony Circle
Santa Rosa, CA 95401
707-303-4400 Santa Rosa Network Support Services
Vacaville 3336 N Texas St
Fairfield, CA 94533
707-470-1313 Vacaville Network Support Services
Walnut Creek 1261 Locust St
Walnut Creek, CA 94596
925-362-2400 Walnut Creek Network Support Services

Businesses in Contra Costa County take advantage of IT outsourcing to cut costs and enhance productivity. IT outsourcing offers a small company the services of skilled professionals while avoiding the high cost of supporting a large internal IT staff. Outsourcing allows your company's management to focus on your core business while still having affordable access to superior IT support.

Surveys show that small businesses are attracted to IT outsourcing in order to:

  • Improve management's focus
  • Control the costs of operations
  • Free management resources
  • Access top notch technical expertise
  • Add important resources on an as-needed vs. full-time basis
IT outsourcing services from Progent align with the practical needs of small businesses who don't have the time or budget to spend months negotiating complex contracts with giant outsourcing firms but who want the breadth of expertise and ready availability that individual consultants can't provide.

Progent offers a variety of IT outsourcing services for small businesses in Contra Costa County:

Data Backup Consulting Services
Progent's backup consultants can provide help for a broad range of products and services that provide solutions for protecting Windows, Apple Mac, and Linux physical and virtual servers and desktops as well as notebooks and handhelds. Progent supports leading data protection products by delivering services that include Altaro VM Backup consulting, Barracuda Backup and disaster recovery planning expertise, and DoubleTake/Carbonite integration. Progent can also provide support for Acronis, MozyPro, Retrospect, Apple Time Machine, Symantec Backup Exec, BackupAssist Software, CrashPlan PRO, and FLARs. For enterprises, Progent can provide VMware Site Recovery Manager and NSX expertise. In addition, Progent's ProSight Data Protection Services are offered to small and medium-sized organizations as an affordable end-to-end solution for secure backup and disaster recovery.

Microsoft Windows Server 2012 R2 Integration
Progent's Microsoft-certified Windows Server 2012 consulting experts can assist you to evaluate the benefits of Windows Server 2012 R2 for your organization, create test systems and migration plans, optimize your network for local, multi-site, private or public cloud-based, and hybrid datacenters, educate your IT support, team, develop a corporate-wide security strategy, streamline network administration, assist with application development, and generate and validate a disaster recovery/business continuity plan. If your organization is thinking about migrating from Windows Server 2012 R2 to Microsoft Windows Server 2016, Progent's Windows Server 2016 hybrid solutions consultants can help you to assess the value of Windows Server 2016 for your business and plan and carry out an efficient move to Windows Server 2016 and Hyper-V 2016 using an on-premises, cloud, or hybrid deployment model.

Consulting for Non-stop Networks
Progent's design services for zero-downtime IT systems offer access to Microsoft and Cisco-certified network experts who will show you how to build a robust network that incorporates key technologies and processes for mission critical applications. Progentís information technology experts can assist your company to configure a system infrastructure with features such as redundant Internet access, network load balancing, non-stop data centers, cloud backup and restore, fault tolerant interoffice connectivity, and high-reliability multi-location systems. Progent can also provide workplace recovery planning experts to help you design, validate, and document a recovery process based on leading practices.

Cisco Unity Connection and Unity Express (CUE) integration and troubleshooting
Cisco Unity Connection, a seamless expansion of Unified Communications Manager, is a converged voicemail system that promotes productive collaboration by offering flexible set of alternatives for accessing voice messages within an environment that is simple to implement and manage. Cisco Unity Connection allows you to read and manage your voicemail messages from your Exchange inbox, web browser, Cisco Jabber messaging integration platform, a Cisco Unified VoIP Phone, a smartphone, or an iPad or tablet. Cisco Unity Express (CUE), offered in certain Cisco ISR routers, offers affordable voicemail, integrated messaging, IVR, and greeting functions for small to medium businesses (SMBs) and corporate branch locations with as many as 500 workers. Progent's Cisco-premier CCIE consultants offer Cisco Unity Connection and Unity Express (CUE) integration and troubleshooting support to make sure your voice messaging deployment gives you the highest possible business advantage.

White Paper: Advantages of Outsourcing IT Services from Progent
Progent has created a white paper that details the advantages businesses of any size can derive from outsourcing or co-sourcing IT services from Progent. Progent's IT Outsourcing and Co-sourcing report includes Progent's unique IT service delivery model for IT consulting that ranges from desktop configuration to full-service project management. The white paper also explains ways that Progent's outsourcing and co-sourcing services can help clients to save money, accelerate productivity, and increase the value of their IT network. To read Progent's white paper, click: Advantages of Outsourcing and Co-sourcing IT Services from Progent.

Microsoft Windows 10 Planning and Migration Consulting
Progent's Microsoft-certified Windows 10 planning and migration experts can help organizations of all sizes to evaluate Windows 10 or to migrate to Windows 10 from an older release of Microsoft Windows. Online and onsite assessment and migration services for Windows 10 available from Progent include ROI estimates, project coordination, compatibility testing, test lab systems, virtualization architecture, Cloud integration, mobile management, teleworker connectivity, data and identity security, automated provisioning and management, network infrastructure optimization, wired/wireless convergence, business continuity planning, custom training for network management personnel and users, and ongoing technical help.

Microsoft SCCM and Intune Support
Progent can provide Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, System Center 2016 Configuration Manager cloud integration, and Intune consulting to consolidate and streamline the administration of your PCs and web-facing mobile devices. Progent can help you to upgrade efficiently to SCCM 2016 from an older device and application management solution or help you to modify your current SCCM 2016 ecosystem to support your changing IT needs.

Wireless Solutions
Progent's wireless integration consultants offer wide-ranging expertise in the implementation and support of wireless information technology and can help you to plan, deploy, manage and troubleshoot wireless ecosystems that are compliant, resilient, expandable, simple to manage and use, able to handle your critical workloads, and seamlessly integrated into hybrid cloud environments. Online and on-premises expertise available from Progent span a variety of wireless technologies such as smartphone integration and management, Wi-Fi network planning and deployment, Wi-Fi site surveys, wireless VoIP phone configuration and troubleshooting, and building-to-building wireless connections.

SyteLine/Infor CloudSuite Industrial ERP Consulting Services
Infor CloudSuite Industrial, formerly branded SyteLine, is an ERP platform that embodies more than 25 years of experience assisting manufacturing and service companies to simplify complicated supply chains and improve the efficiency of key business processes in order to bring products to market quickly and adhere to customer schedules dependably. Progent can provide the skills of an ERP specialist with more than 20 years of experience working with the Infor CloudSuite Industrial/SyteLine product family. Progent offers remote or on-premises consulting that can range from occasional advice to comprehensive solution design and project management outsourcing or co-sourcing. Sample services offered by Progent for CloudSuite Industrial/SyteLine include implementation, migration, business analysis, customization, Configure/Price/ Quote, web site integration, debugging, ETL, Excel and SQL integration, training, and DBA services. To learn more, refer to SyteLine/Infor CloudSuite Industrial ERP Consulting Services.

Progent's Technical Response Center (TRC) Response Times
Progent's Technical Response Center is committed to delivering the highest level of remote computer support services offered anywhere for both emergency as well as standard issues. For urgent problems that impact multiple workers, vital people, or a line-of-business program, the TRC is set up to respond in one hour or less. For non-critical issues, the TRC will within two hours. Under any circumstance, your trouble ticket will be generated promptly and correctly, You will be sent an acknowledgement from the ticketing system, and the TRC will contact you on each corrected problem to confirm you are satisfied with the outcome and ready to close the trouble ticket. Find out more details about Progent's TRC Customer Commitment.

Progent White Paper: Why Outsource?
Progent has published a white paper that explains the advantages a small organization can derive by outsourcing IT support functions. To view this document and learn the reasons outsourcing can control costs, streamline management, and maximize efficiency, visit Small Business Information Technology Outsourcing Advantages.

Progent offers optional 24x7 onsite computer help and IT outsourcing services in Concord, Walnut Creek, Danville, Pleasant Hill, Martinez, Lafayette, Pittsburgh, Antioch, Orinda, and other cities throughout Contra Costa County, the San Francisco Bay Area, the Monterey Peninsula and the California Central Valley.

If your small business is in Contra Costa County and you need technical support, information technology outsourcing, or high-level services from a certified Progent engineer, call 925-362-2400 or visit Contact Progent.