Onsite Service Available in Pleasanton, Livermore, San Ramon, Dublin

Locations with Onsite Support and Conference Facilities:
Progent offers consulting services and onsite technical support throughout the California Central Valley, and the Monterey Peninsula.

 Onsite IT Consulting
Progent locations in

City Address Phone Link
San Jose
2570 N. First Street, 2nd Floor
San Jose, CA 95131
408-240-9400 San Jose Network Support Services
Fremont 37053 Cherry Street
Newark, CA 94560
510-933-0400 Fremont Network Support Services
Hayward 26250 Industrial Blvd
Hayward, CA 94545
510-300-1400 Hayward Network Support Services
Oakland-Berkeley 1300 Clay Street
Oakland, CA 94612
510-899-7400 Oakland-Berkeley Network Support Services
Palo Alto 3790 El Camino Real
Palo Alto, CA 94306
650-543-0400 Palo Alto Network Support Services
Petaluma 755 Baywood Drive, 2nd Floor
Petaluma, CA 94954
707-772-1334 Petaluma Network Support Services
Pleasanton 4695 Chabot Dr, Suite 200
Pleasanton, CA 94588
925-621-2400 Pleasanton Network Support Services
Roseville-Citrus Heights 6520 Lonetree Blvd
Rocklin, CA 95765
916-910-1200 Roseville Network Support Services
Sacramento 1100 N Market Blvd
Sacramento, CA 95834
916-273-1400 Sacramento Network Support Services
San Francisco 388 Market Street
San Francisco, CA 94111
415-321-5400 San Francisco Network Support Services
San Jose 2570 N. First Street, 2nd Floor
San Jose, CA 95131
408-240-9400 San Jose Network Support Services
San Mateo 1900 S Norfolk, Suite 350
San Mateo, CA 94403
650-931-2400 San Mateo Network Support Services
San Rafael 700 Larkspur Landing Cir
Larkspur, CA 94939
415-526-1400 San Rafael Network Support Services
Santa Cruz 101 Cooper St, #4526
Santa Cruz, CA 95062
831-824-2134 Santa Cruz Network Support Services
Santa Rosa 131 Stony Circle
Santa Rosa, CA 95401
707-303-4400 Santa Rosa Network Support Services
Vacaville 3336 N Texas St
Fairfield, CA 94533
707-470-1313 Vacaville Network Support Services
Walnut Creek 1261 Locust St
Walnut Creek, CA 94596
925-362-2400 Walnut Creek Network Support Services

Small businesses in the Tri-Valley area can benefit from IT outsourcing by lowering support expenses and enhancing productivity. IT outsourcing offers affordable access to certified service professionals without forcing you to hire and manage extra in-house IT support staff. IT outsourcing allows you to pay more attention to your business, confident that your network is being managed and supported by experts.

The business case for IT outsourcing has been sufficiently compelling to spur dramatic growth over the past few years. Surveys reveal that small businesses look to IT outsourcing for several major benefits:

  • Improve the focus of company management
  • Eliminate wasted IT expenses and streamline operations
  • Save internal technical experts for strategic purposes
  • Have timely access to top-level consultants
  • Add resources not available internally
Progent's experience providing IT outsourcing to small businesses makes it possible to help you solve network support and management problems in ways suited to your company's specific requirements. Progent's IT outsourcing services are cost effective and flexible, requiring no long-term contracts or minimum commitments. In addition, the scope of Progent's technical experience cannot be matched by independent consultants, small consulting firms, or assembly-line support branches of hardware manufacturers.

Progent can provide small companies a wide selection of network support services featured on Progent's web site. The following links describe a few of the support services and benefits Progent can provide for companies in the Tri-Valley area:

ProSight LAN Watch Server and Desktop Remote Monitoring Managed Service
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management techniques to help keep your IT system operating efficiently by tracking the state of critical assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your designated IT management staff and your assigned Progent consultant so any potential issues can be resolved before they can impact productivity. Find out about the entire ProSight portfolio of low-cost outsourced network management services for small and medium-size businesses.

NetApp MetroCluster Disaster Preparedness Consulting
NetApp MetroCluster is a high-availability and disaster recovery platform that uses array-based storage clustering with replication to deliver rapid, zero data loss disaster recovery (DR) between datacenters located up to 185 miles away from one another. Progent offers the skills of a NetApp MetroCluster consultant who can help your business to design, configure, administer, upgrade, test and troubleshoot a disaster recovery solution built around NetApp MetroCluster. Progent can help you to choose a topology for your MetroCluster deployment that meets your technical requirements and IT budget. Progent can make sure you follow leading practices for configuring your MetroCluster environment by providing guidance with procedures like assigning disk pools, arranging plexes layout, setting up volumes, setting up Data ONTAP configuration replication service, installing Cisco and Brocade switches, designing a tiebreaker, setting up a TCP/IP configuration replication network between your storage clusters, and verifying your MetroCluster DR system to prove adherence with information assurance standards and government mandates.

64-bit Processing Upgrade Support
Progentís 64-bit migration support experts can help your organization to enhance your application servers and workstations affordably from 32 bits to 64 bits. Progent can assist you to calculate the costs and advantages of upgrading to 64-bit computing, plan a cost-effective migration strategy that reduces business interruptions, and provide responsive online support to assist you to configure 64-bit software and applications on your current hardware. Progent's Microsoft-premier engineers can help your company to install the 64-bit editions of Microsoft products such as Microsoft Windows Server, SQL Server, Microsoft Windows 10, and Office Excel.

Disaster Recovery/Business Continuity Experts
Progent can provide high-level remote expertise for disaster recovery/business continuity planning, testing, and training to help your company to respond to possible disasters, reduce downtime for your vital network operations, avoid data loss, and comply with examiners' letters and business obligations. Progent's business continuity experts can team with your management and IT administration group to provide business impact analysis, define dependencies, specify the assets required to run your business, prioritize crucial IT functions and specify acceptable recovery times, select colocation sites, set up safe offsite connectivity for key employees, implement emergency notification systems and assign responsibilities for staff, write a complete recovery plan, and provide training for management and technical staff to execute the agreed upon solution. Progent's Windows Server 2016 disaster recovery/business continuity experts can help you to design and build an affordable disaster recovery solution for multi-site or hybrid cloud environments utilizing failover cluster tools proven in Microsoft's massive Azure cloud.

Cisco CCIE premier Network Experts
Progent delivers easy, quick, and economical access to registered CCIE engineers. Cisco Certified Internetwork Experts are highly-qualified networking experts who are awarded this top-level classification only after thorough examination by Cisco. CCIEs can handle even the most complex problems associated with network architecture, deployment, troubleshooting, and support. Progentís CCIE experts cooperate intimately with Cisco engineers in identifying issues with Cisco's IOS software and devising workarounds or obtaining patches to correct anomalies. Progent can provide quick contact with a CCIE by telephone so you can get instant help for tough network troubles that are impacting productivity but are outside the scope of your usual IT service resources.

System Center 2016 Operations Manager Resource Monitoring
Microsoft System Center 2016 Operations Manager is designed to ensure top performance and maximum uptime for critical applications by providing centralized, mixed-platform monitoring of physical and virtual infrastructure installed throughout local datacenters and private and public clouds. Progent's consulting group offers advanced remote and onsite support to help businesses of all sizes to plan, integrate, tune, update and troubleshoot SCOM 2016 deployments. Progent's SCOM 2016 consulting experts can help your company to migrate to SCOM 2016 from older releases of Operations Manager or from different IT infrastructure monitoring platforms, or integrate a variety of monitoring systems into a cohesive infrastructure management ecosystem. Progent can also show you how to expand your SCOM 2016 environment to include resources based in public clouds by providing Azure integration and Amazon AWS hybrid cloud expertise.

SQL Server 2014 Integration and Development
Microsoft SQL Server 2014 incorporates significant improvements in critical areas such as performance, availability, security, and cloud readiness. Microsoft SQL Server 2014 is the first release of Microsoft SQL Server that incorporates in-memory capability that operates seamlessly across all workloads including OLTP, data warehousing, and data analytics. Progent's Microsoft-certified SQL Server 2014 consulting team can deliver efficient online and onsite consulting services including planning, deployment, management, troubleshooting, and software development expertise to enable organizations of any size to achieve fast return from their SQL Server 2014 deployment. If you are currently running SQL Server 2014, Progent can assist you to perform an efficient transition to Microsoft SQL Server 2016.

Microsoft Exchange Server 2016 Migration Support
Progent's MS Exchange Server 2016 migration consultants can help you in all phases of your upgrade to Microsoft Exchange Server 2016 such as planning high availability system topology for a local, Microsoft cloud connected or hybrid deployment; CAL licensing requirements for Exchange 2016 and Windows Server 2012 R2+; moving mailboxes; Windows Hyper-V strategy; determining mass storage requirements for your virtual machines, databases and logs; setting up hardware load balancing for high-availability client access services; planning, setting up and testing Exchange and Windows Servers and Database Availability Groups (DAGs); integration with SharePoint; preparing your firewall; creating SSL certs; performing client remediation with Office 2010 or greater or Microsoft Office 365; and configuring Outlook on the web.

Extended Hours Online Support
Progent's affordable after-hours remote support program offers clients round-the-clock availability of online technical support from Progent's Technical Response Center (TRC). Services offered beyond standard business hours include fixing problems with Microsoft server products, Windows desktop support, assistance with Microsoft Office programs, network and system backup and restore, and fundamental routing and switching help for Cisco networking products.

Wireless IP Phone Integration and Troubleshooting
Creating solutions with Cisco's wireless VoIP phones typically demands that you configure and optimize many components of your wireless environment such as APs, switches, wireless LAN controllers, and management tools. Progent's Cisco wireless VoIP phone configuration consultants offer online and onsite assistance to help your organization build and maintain a Cisco wireless IP phone deployment by delivering integration services that range from troubleshooting the configuration of an IP phone or access point to providing comprehensive project management outsourcing or co-sourcing for updating the wireless architecture of an entire campus.

Progent White Paper: Benefits of Outsourcing
Progent has published a report that explains the advantages a small business can realize by outsourcing network administration functions. To view this document and find out the reasons outsourcing can reduce expenses, streamline management, and enhance efficiency, visit Small Company Information Technology Outsourcing White Paper.

Progent provides on-premises IT support, phone-based troubleshooting services, and optional round-the-clock emergency technical help in Pleasanton, Livermore, San Ramon, Dublin and other cities throughout the Monterey Peninsula and the California Central Valley.

If your small business is in the Tri-Valley and you are in need of computer support, IT outsourcing, or advanced services from a certified Progent engineer, call 925-621-2400 or visit Contact Progent.