Progent uses an enterprise-class support reporting system that records and formats complete documentation for all billed support activities. Unlike many freelance consultants or small support organizations who offer scant documentation or specifics of services done, every service delivered by Progent is accompanied by comprehensive documentation. Each Progent staff member has use of the support documentation transmitted by every staff member to every customer. The practice of detailing and organizing service activity allows more efficient service and eliminates a variety of typical problems such as when a support client is virtually held hostage to a consultant who refuses to let go of the keys to the kingdom.


Additional Topics of Interest

ProSight Virtual Machine Hosting Consultant
ProSight VM Hosting Specialists in Atlanta

Progent's ProSight Virtual Hosting offers advanced virtualization architecture, a state-of-the-art data center facility, and the technical expertise of Progent's Microsoft-certified consulting team to provide small companies with a complete IT outsourcing alternative that improves network dependability and security, reduces management distraction, and lowers expenses. With Private Cloud Hosting, a smaller business can have each of its software platforms and key business application servers hosted in a secure and fault tolerant data center on a fast, high-availability virtual machine configured and supported by Progent's network support professionals.

Microsoft Dynamics GP Support Services
Dynamics GP Great Plains Software IT Consultants

Progentís Microsoft certified experts provide a range of consulting services for Microsoft Dynamics GP (formerly Great Plains). Microsoft Dynamics GP/Great Plains is a financial and business analysis platform based, like all Microsoft accounting tools, on the expandable and familiar platform of Windows technology. Microsoft Dynamics GP offers a cost-effective solution for managing and integrating finances, e-commerce, supply chain, manufacturing, project accounting, on-site support, and HR. Dynamics GP is simple to install and configure, and with its segmented approach you can purchase only the functions you currently require, with the ability to add users and increase functionality in the future. Progentís Microsoft Dynamics GP support experts can show you how to install, customize and administer the current release of Dynamics GP or upgrade efficiently from an earlier edition.

Computer Consultant for Microsoft Financial Software
Petaluma, California On-site Support

Key characteristics of Microsoft Dynamics GP/Great Plains software include a modular structure that lets you license just the functionality you require, a standardized foundation built on Microsoft technologies to safeguard your investment and provide a tightly integrated environment, enhanced reporting services that allow you to monitor all operations, income and spending and sales trends, compatibility with Microsoft Office to enable access to business information, the capability to process information from almost any database or desktop application into Microsoft Dynamics GP/Great Plains, and an open design that makes it easy to create custom programs. Progent can show you how to set up and maintain a reliable, secure server and communications infrastructure to support Microsoft Dynamics GP/Great Plains, and can provide experienced GP support professionals to show you how to turn the powerful features of Microsoft Dynamics GP/Great Plains business accounting software into a productive business management solution.

Systems Management Server 2003 Remote Troubleshooting
Systems Management Server 2003 Computer Consultant

Progentís Microsoft experts offer small and medium size businesses enterprise-grade consulting support for Systems Management Server and System Center Configuration Manager 2007, Microsoft's standard tools for change and deployment management. Configuration Manager is Microsoft's new title for the change management solution previously known as SMS Server. Configuration Manager provides a variety of new features to SMS Server 2003 including full automation, integrated Windows Vista Microsoft Windows Server 2008 support, NAP security support, and device driver management. Progentís Microsoft certified consulting professionals can show you how to use SMS Server or Configuration Manager effectively for streamlined OS and application deployment, security patch control, software metering, and software license reconciliation. Progent's engineers can also assist you to migrate smoothly from Microsoft Systems Management Server to System Center Configuration Manager 2007.

High-Availability Load Balancing Remote Consulting
Palm Beach Gardens, FL Cisco Content Engine Remote Consulting

Progent offers fault tolerant load balancing support covering network load balancing, load balanced applications, LAN/WAN infrastructure routing, and content dispatching technology such as Cisco Content Engine. fault tolerant load balancing providers for which Progent offers consulting expertise include Microsoft Windows Server 2003 Network Load Balancing Manager, Citrix Metaframe and Access Gateway, Cisco CSS, Cisco Content Engine and Cisco CDN Software, and F5 Networks BIG-IP.

UNIX Migration Consultant
Sun Solaris Upgrade in Roseville, CA

Progent can assist your company to design and implement a smooth transition from a Sun Solaris-powered IT environment to a network powered by Microsoft Windows and suited for running Microsoft's powerful office productivity software, commercial applications, and developer tools. Progent's Solaris, Windows and Cisco engineers and application experts can help you guard your information and minimize business disruption by developing an efficient migration strategy that preserves your existing assets in Solaris software and technology. UNIX-to-Windows transition support services offered by Progent include evaluation of existing infrastructure, transition strategy and testing, Exchange migration services, data and application transition, and processor and media migration and consolidation.

Cisco CUBE Integration Technology Consulting Services
Cisco SIP Architecture Remote Troubleshooting Fort Lauderdale, FL

Progent's Cisco CCIE-certified SIP infrastructure consultants can help you to design, deploy, manage, debug and enhance Cisco's SIP infrastructure solutions and Cisco's CUBE-connected IP PSTN trunks and offer affordable online or onsite expertise to assist companies to move efficiently to an advanced unified communications environment that offers accelerated ROI. Progent's certified Microsoft unified communications experts can assist you to establish interfaces between Cisco's CUBE Session Border Controller and Microsoft's VoIP and IP video platforms such as Skype for Business Server and Lync for connectivity to a SIP-based IP PSTN trunk.

ASA 5500-X Firewall with Firepower IT Services
Urgent Specialists Detroit

Progentís certified Cisco IT security consulting professionals provide expert PIX and ASA Firewall consulting support covering architecture, integration, and support of Cisco firewall and Cisco security solutions. The PIX and ASA Series of Cisco firewalls delivers strong user and software policy enforcement, sophisticated attack defense, and safe access services. Ranging from compact, easy-to-install desktop devices for small and home offices to modular gigabit products, Cisco PIX Firewall and ASA Firewalls provide a high level of security, high throughput, and high availability for IT systems of all sizes. PIX and ASA Firewalls are based on a proven, specially designed platform, minimizing possible OS-specific security holes.

Microsoft Certified Windows 7 Training Support and Setup
Microsoft Windows 7 Specialists in San Francisco Bay Area

Progent's certified engineers can provide remote and onsite consulting expertise to assist your company to manage, support, and troubleshoot PCs powered by Windows 7 and can also provide assistance with migrating to Windows 8.1 or Windows 10 from Windows 7. Progent can provide support for management automation, data and identity protection, backup and restore, online access, mobile device management, Wi-Fi configuration, and remote system monitoring.

Microsoft Certified Partner Desktop Technology Small Business Network Consulting Firms
Desktop Technology Small Business IT Outsourcing Firm in San Antonio, TX

Progent offers a broad range of cost-effective services to help you to deploy, integrate, repair, and manage desktop PCs and laptops powered by Microsoft Windows, Apple macOS and OS X, or popular versions of Linux. Progent can offer onsite or online help for single machines or laptops or help you to design and implement a company-wide rollout of new or revised OS platforms and business applications. Progent can also supply consultants and technical workers to assist you to plan for and implement a company relocation or merger designed to cause the least possible interruption to your business.

SMTP Consulting Services Firm
Berkeley, CA Microsoft Exchange 5.5 Network Support Technician

Progent's Microsoft-certified consultants have 20 years of experience providing e-mail and unified email/telephony solutions for companies. Progent offers affordable Microsoft Exchange 2007 Server support services to strengthen email security and virus defense, achieve high availability email, and facilitate remote and mobile email connectivity. Progentís Microsoft Exchange help and support offerings can assist you in planning and deploying a Microsoft Exchange upgrade or a migration from a legacy SMPT server or older Microsoft Email software such as Exchange 5.5 to Microsoft Exchange Server 2010.

Offsite Managed Backup and Recovery Services Specialist
Specialist for Remote Data Backup and Restore Services

ProSight Data Protection Services from Progent offer small and mid-sized businesses an affordable and fully managed solution for secure backup/disaster recovery. Available at a low monthly cost, ProSight Data Protection Services automates and monitors your backup processes and enables fast recovery of critical files, apps and VMs that have become unavailable or corrupted as a result of hardware failures, software bugs, disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises device, or to both. Progent's disaster recovery consultants can deliver advanced expertise to set up ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can help you to recover your critical data.

ransomware defense audit Specialists
Scotts Valley, CA Consultant for ransomware vulnerability audit

Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a brief phone interview with a Progent backup/recovery expert. The interview is designed to help evaluate your organization's preparedness to defend against ransomware or recover quickly after a ransomware incident. Progent will consult with you personally to collect information about your existing security profile and backup/recovery procedures, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply industry best practices to create an efficient AV and backup system that minimizes your vulnerability to ransomware and meets your business needs.

Juniper J2320 Router Firewall Setup
Consulting Services for Juniper J2320 Router in Durham, NC

Progent's Juniper-certified network engineers can assist your organization to design and carry out the installation of Juniper J Series firewall/VPN routers, configure security policies and fault-tolerant redundancy, and provide ongoing technical consulting and troubleshooting services.