Progent uses an enterprise-class service reporting system that records and organizes complete documentation for all billed services. Unlike many freelance consultants or small service firms who provide scant documentation or details of tasks done, every service delivered by Progent is tracked by full documentation. Each Progent consultant has use of the service reports sent by each consultant to each customer. The discipline of documenting and archiving support records results in more efficient service and avoids a variety of typical misfortunes such as when a support customer is effectively held captive to a consultant who refuses to let go of vital service information.


Additional Topics of Interest

Network Consulting Companies Small Office
Top Quality Small Business Network Consultant

Progent offers organizations of all sizes world-class network remote or on-premises consulting services for networks powered by Windows technology and Microsoft's .NET servers including Microsoft Exchange Server 2013 and Microsoft SQL Server 2012. Progent's Microsoft and Cisco Premier Certified network consultants also offer security consulting for companies varying in size from the small office to the global enterprise.

Microsoft SQL 2008 Troubleshooting
SQL 2008 Remote Support Services

Microsoft SQL Server 2008 delivers powerful, familiar tools to computer professionals and network users, lessening the difficulty of creating, integrating, managing, and accessing enterprise data and analytical applications on platforms ranging from mobile devices to corporate data networks. The sophistication and interconnectivity demands of Microsoft SQL Server 2008 call for a network consultant with real-world experience and wide knowledge in planning and deploying data-driven, end-to-end business technology solutions. The experience of Progent's Microsoft-certified technical team, with an average of more than 10 years of background supporting Microsoft technology, ensures you success in planning, deploying and managing Microsoft SQL Server 2008 solutions that are well integrated with the Microsoft .NET environment.

VMware Disaster Recovery Professionals
VMware Site Recovery Manager Consultants

VMware's popular Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to specify, automate and verify a consistent runbook for recovering applications and services quickly following a breakdown. SRM provides centrally managed and automated recovery, application mobility, and non-intrusive site relocation, failback and site re-protect. SRM also supports non-intrusive testing for disaster recovery, updates and fixes and can produce audit reports to verify complete service recovery, validate SLAs and demonstrate DR compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consulting expert to help you to design, configure, test and administer a disaster recovery solution based on VMware Site Recovery Manager.

ISR G2 Routers Computer Consulting
Network Engineer ASR 1000 Router

Cisco has developed an extensive array of routers including appliances designed to provide the security, performance, and reliability required by organizations ranging from branch offices to worldwide enterprises. Cisco routers include support for redundancy, transparent failover, and backup power for improved fault tolerance and network availability. Progent can help you choose and configure Cisco routers to establish a reliable foundation for your IT system and to make it easy to expand as you support new users, start new offices, install new services, open your network to customers and partners, and manage an increasingly mobile workforce. Progent can provide help with a variety of routers powered by Cisco's IOS platform, such as the Cisco 800 series of small office VPN routers, Cisco 1800 and 2800 Integrated Services Routers, Cisco 1900 and 4000 G2 Integrated Services Routers, Cisco ASR 1000 and 9000 Aggregation Services Routers for wide area network edge environments, Cisco CRS Carrier Routing System for the network core, as well as older 2500 and 2700 Routers.

Microsoft Exchange Server Upgrade Services
Consultancy Microsoft Exchange Server Migration

Progent's Microsoft-certified consulting experts can assist your organization to assess the benefits of Exchange 2010 for your business and can help you to design and carry out a smooth migration to Microsoft Exchange 2010 from Exchange 2003 or Exchange 2007 Server that will provide fast ROI by improving your productivity, cutting the cost of hardware and service, streamlining management, and consolidating your key communications technologies.

Integration Support Fortinet 300 Series Firewalls
Fortinet 2000 Series Firewalls IT Consultant

Fortinet FortiGate next-generation firewalls (NGFWs) are leaders in delivering best-in-class performance for SSL inspection. Progent's Fortinet firewall experts can assist your business to configure your Fortinet security appliances to safeguard all your IT assets at the network edge, within the data center, at branches, and in the cloud.

MSF Consulting
Enterprise Services Project Methodology Computer Consulting Group

In performing IT tasks for enterprise customers, Progent follows a phased methodology driven by defined milestones so as to achieve financial, scheduling and engineering goals while minimizing business disruption. Progent's Enterprise Services Project Methodology utilizes industry project management standards based on the best practices described by the Microsoft MSF methodology which specifies requirements definition, design proposals, test models, design adjustments, and expert implementation. All facets are documented to make available a comprehensive description of technical services delivered and to assist in downstream system support.

Office SharePoint Server 2010 Technical Consultant
Windows SharePoint Services Support and Integration

Progent's Microsoft-authorized experts can show you how to evaluate the economic justification for deploying SharePoint 2007, advise you on the most sensible edition of SharePoint Server for your application, provide setup and deployment services, assist you to install MS SQL Server as a back-end database manager, improve your network infrastructure, integrate your standard and customized application programs to operate with SharePoint 2007, design a comprehensive security strategy that encompasses portal technology, and provide troubleshooting and Help Desk support.

Upgrade Help Exchange 2000 Upgrade
Exchange Server 2000 Technology Consulting

Progent is one of the most expert network support firms for creating email and messaging systems based on Microsoft Exchange 2000 Server. Progent is skilled in helping small businesses get the full advantages of Microsoft Exchange 2000 for typical scenarios including updating from Microsoft Exchange 5.5, migration from an ISP-based or POP3 e-mail environment, and jobbing out your Exchange 2000 Server administration.

Professionals Locky ransomware recovery
ransomware recovery Professional

Progent's proven ransomware recovery consultants can help your business to restore an IT network damaged by a ransomware virus such as Ryuk, Dharma, Hermes, or MongoLock.

Specialist Solaris
Services Linux

Progent's UNIX family support services offer small companies and developers assistance with managing and maintaining UNIX, Linux or Solaris systems that coexist with Microsoft-powered networks. Progent offers your business access to UNIX experts, consulting professionals certified by Microsoft and Cisco, and security experts with CISM certification. This broad range of expertise provides you with a convenient single source to show you how to build and maintain a protected and robust cross-platform network and communications environment that allows UNIX and Microsoft coexistence by integrating Windows with major variants of UNIX including Apple macOS and OS X, Sun Solaris, IBM AIX, HP-UX, Berkeley UNIX (BSD), SCO and Silicon Graphics IRIX or major Linux platforms including RedHat, SuSE Linux, Debian-GNU and Slackware.