Progent uses an enterprise-class support reporting system that records and organizes detailed documentation for all billed services. Unlike many freelance consultants or small support organizations who offer scant documentation or details of services performed, each service provided by Progent is tracked by comprehensive documentation. Each Progent staff member has use of the service reports sent by each consultant to each customer. The practice of detailing and organizing support records results in more effective service and avoids a variety of common misfortunes such as when a service customer is effectively held captive to a consultant who won’t release vital service information.


Additional Topics of Interest

64-bit Processing Consultancy
64-bit Server Specialists in Boston

Progent’s Microsoft-expert engineers can assist you to enhance your servers or desktops from 32 to 64 bits. Progent can help you to understand the risks and benefits of upgrading to 64-bit computing, plan an efficient upgrade process that minimizes business interruptions, and offer inexpensive, expert online help to assist your company to configure 64-bit operating systems and application software on your current computers.

Support Services for Data Center Colocation
Data Center Technical Support in Milpitas, CA

Progent’s data center support services are intended for businesses with equipment housed at Internet Data Centers or data center colocation hosting sites and requiring timely on-premises help at the co-location site as well as remote support from Microsoft and Cisco Certified professionals. Progent offers a complete array of Internet Data Centers and data center and co-location consulting services including system architecture analysis, Windows and UNIX server installation and support, tech support for server and telecommunications infrastructure, development and deployment of fault tolerant systems, architecting and deploying layered security structures, firewall integration and support, configuring load balancing environments, and planning high-availability server and storage cluster configurations.

Engineer for Barracuda Backup with Amazon AWS
Barracuda Cloud Backup Support and Integration in Saint Paul, MN

Barracuda Backup is a low-cost, subscription-based backup/restore platform for small and mid-size businesses. A Barracuda Backup solution can incorporate a custom-designed hardware appliance built by Barracuda or a software-based appliance with similar functionality but which uses your existing storage infrastructure. Barracuda Backup protects critical company data produced on-premises, at one or multiple remote sites, or in the cloud. For disaster preparedness, you can replicate data to the Barracuda Cloud, to Amazon AWS, or to any site with a physical or virtual Barracuda appliance. Progent is a certified Barracuda partner and Progent's Barracuda Backup consultants can provide a wide range of consulting services to help your business to plan, integrate, operate and troubleshoot a backup and disaster recovery solution built on Barracuda Backup.

Nexus Switch Scripting Remote Consulting
IT Consulting

Nexus switches are engineered to provide the performance, scale, uptime, virtualization support, capacity, security and ease of management needed to act as the heart of a world-class data center. Progent's CCIE-certified Nexus switch consultants are available to provide online and onsite consulting and troubleshooting services to assist your business to design an optimal switch topology, build pilot systems to confirm your switching solution, deploy Nexus switches, define and implement effective policies, perform security and compliance assessments, configure advanced monitoring, consolidate resources through virtualization, troubleshoot switching and routing issues, maximize performance, perform capacity planning, and set up the advanced high-availability (HA) capabilities incorporated into Cisco's Nexus family of switches. Progent's consultants can also help you to upgrade non-disruptively from outdated Nexus models or Cisco Catalyst switches to up-to-date Nexus switches.

Fault Tolerant Inter-office Network Consult
Des Moines High-Availability Branch office Connections IT Consultants

Progent’s high availability inter-site connectivity and fault tolerant system infrastructure professionals can help small businesses achieve fault tolerant Interoffice connectivity through fully redundant system architectures with transparent failover. Progent’s CCIE engineers can design and implement ultra-reliable Inter-office networks supported by non-stop EIGRP network routers or zero-downtime OSPF deployment of Cisco routers. Progent can demonstrate how multi-path connectivity and automatic fail-over can provide affordable 24x7 interoffice connectivity.

Consulting Services for 64-bit Processing
Denver, Colorado 64-bit Upgrade Computer Consultants

Progent's Microsoft-certified consultants can help you plan, document, implement, administer, and troubleshoot a system-wide move to 64-bit server and client operating systems and business applications. Progent can help you test your 64-bit environment to make sure it supports all of the key 32-bit applications which you intend to retain as well as the new 64-bit versions of software you plan to run.

SonicWALL Firewall Network Security Auditor
Network Intrusion Penetration Testing for SonicWALL Madison, WI

Progent's SonicWALL experts can help you configure, manage, and update SonicWALL firewall products inculding the current SonicWALL NSA Series of appliances and the older SonicWALL PRO 2040 devices. Progent's CISSP Premier consultants, CISM Premier security engineers, and CISA Premier security audit consultants can show you how to design a complete security plan, including written policies, and build security into your corporate practices.

Consultant Services for Phone Support
Remote Computer Support Engineer Stockton, CA

For medium-size companies looking for network support, Progent can deliver an array of options such as local service, on-line support, phone-based Help Desk, 24x7 support with remote network monitoring, temporary staffing, business relocation support, software programming, and professional consulting. For medium-size businesses in California or other areas covered by Progent's onsite consultants, Progent provides professional in-person support for solving network problems quickly and affordably.

Microsoft Activesync Computer Consultants
Top Rated Blackberry Specialists in Herndon, VA

Progent’s consultants provide experience in a variety of technologies relevant to mobile connectivity including system topology, wireless data synchronization, wireless protection, wireless email, Microsoft Windows Mobile, RIM Blackberry, and wireless software development. Progent's certified professionals can save your company work and expense by using their wireless expertise to show you how to select and integrate mobile connectivity technologies that make sense for your business. Progent can also tune your network infrastructure so that mobile appliances perform more reliably.

Cybersecurity Organizations for WatchGuard Fireware
Security Certification

Progent provides consulting services for WatchGuard Firewall security products such as the WatchGuard XTM and Firebox series of Firewalls and the Firebox SSL VPN Gateway. Progent's WatchGuard professionals can help you select, deploy, and maintain a WatchGuard Firewall/VPN security product that fits your security strategy and meets your computer budget. Progent can also assist you to integrate WatchGuard Firewall and SSL VPN devices with protection technology from other vendors and offer a convenient source for technical support, training, and security expertise.

2500 Wireless Controller Setup and Support
Wireless AP Help and Support Mather, CA

Progent's Cisco-certified Wi-Fi integration consultants can assist organizations to deploy, administer, and debug Cisco Wi-Fi products such as Cisco's Aironet and Meraki Wave 2 Wi-Fi access points (APs) as well as Cisco's Wireless Network Controllers.

Automatic Network Infrastructure Diagrams Network Consulting
Network Device Configuration Management Support and Setup San Rafael

ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to map, track, enhance and troubleshoot their networking appliances such as routers and switches, firewalls, and access points as well as servers, printers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always updated, copies and manages the configuration information of virtually all devices on your network, monitors performance, and generates notices when potential issues are discovered. By automating complex management processes, ProSight WAN Watch can cut hours off ordinary chores such as making network diagrams, expanding your network, finding devices that require critical software patches, or isolating performance issues.



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