Onsite Service Available in Walnut Creek, Concord, Danville, Pleasant Hill, Martinez, Lafayette, Pittsburgh, Antioch, Orinda

Locations with Onsite Support and Conference Facilities:
Progent offers consulting services and onsite technical support throughout the California Central Valley, and the Monterey Peninsula.

 Onsite IT Consulting
Progent locations in

City Address Phone Link
San Jose
2570 N. First Street, 2nd Floor
San Jose, CA 95131
408-240-9400 San Jose Network Support Services
Fremont 37053 Cherry Street
Newark, CA 94560
510-933-0400 Fremont Network Support Services
Hayward 26250 Industrial Blvd
Hayward, CA 94545
510-300-1400 Hayward Network Support Services
Oakland-Berkeley 1300 Clay Street
Oakland, CA 94612
510-899-7400 Oakland-Berkeley Network Support Services
Palo Alto 3790 El Camino Real
Palo Alto, CA 94306
650-543-0400 Palo Alto Network Support Services
Petaluma 755 Baywood Drive, 2nd Floor
Petaluma, CA 94954
707-772-1334 Petaluma Network Support Services
Pleasanton 4695 Chabot Dr, Suite 200
Pleasanton, CA 94588
925-621-2400 Pleasanton Network Support Services
Roseville-Citrus Heights 6520 Lonetree Blvd
Rocklin, CA 95765
916-910-1200 Roseville Network Support Services
Sacramento 1100 N Market Blvd
Sacramento, CA 95834
916-273-1400 Sacramento Network Support Services
San Francisco 388 Market Street
San Francisco, CA 94111
415-321-5400 San Francisco Network Support Services
San Jose 2570 N. First Street, 2nd Floor
San Jose, CA 95131
408-240-9400 San Jose Network Support Services
San Mateo 1900 S Norfolk, Suite 350
San Mateo, CA 94403
650-931-2400 San Mateo Network Support Services
San Rafael 700 Larkspur Landing Cir
Larkspur, CA 94939
415-526-1400 San Rafael Network Support Services
Santa Cruz 101 Cooper St, #4526
Santa Cruz, CA 95062
831-824-2134 Santa Cruz Network Support Services
Santa Rosa 131 Stony Circle
Santa Rosa, CA 95401
707-303-4400 Santa Rosa Network Support Services
Vacaville 3336 N Texas St
Fairfield, CA 94533
707-470-1313 Vacaville Network Support Services
Walnut Creek 1261 Locust St
Walnut Creek, CA 94596
925-362-2400 Walnut Creek Network Support Services

Small businesses in Contra Costa County adopt IT outsourcing in order to control IT budgets and improve productivity. IT outsourcing offers small companies the ability to work regularly with expert consultants without having to hire additional full-time IT staff. Outsourcing lets you focus on strategic business issues rather than constantly dealing with network management and support.

Small businesses are becoming increasingly attracted to IT outsourcing because they feel growing pressure to contain IT budgets and to optimize the productivity of their information system. According to surveys, small businesses expect IT outsourcing to:

  • Focus management on vital business issues
  • Reduce operating costs and improve productivity
  • Free up internal resources
  • Provide access to experienced IT consulting professionals
  • Supplement in-house resources with outside experts
With many years of experience offering IT outsourcing to small businesses, Progent can provide IT outsourcing solutions that match your specific needs. Progent does not require a long-term contract and does not charge a retainer free for support services provided during regular business hours. You pay only for services delivered. The range and depth of expertise represented by Progent's large team of consultants allows Progent to offer more consistent and effective service than is possible for individual consultants, small consulting firms. or consumer-focused support arms of major computer makers.

Progent offers small and midsize companies a wide selection of IT support options featured on Progent's web site. Below links describe some of the services and advantages provided for businesses in Contra Costa County:

Disaster Recovery/Business Continuity Consultants
Progent offers high-level remote expertise for business continuity planning, testing, and education to help your company to respond to possible disasters, reduce service disruption for your essential network functions, eliminate lost information, and comply with examiners' letters and contractual obligations. Progent's business continuity consultants can team with your management and IT administration group to perform business impact evaluation, identify dependencies, specify human and physical resources required to operate your organization, determine business-critical IT functions and define acceptable recovery times, qualify hot backup sites, set up secure remote access capability for crucial workers, implement notification mechanisms and assign duties for personnel, document a complete recovery plan, and provide training for key people to carry your agreed upon solution. Progent's Windows Server 2016 disaster recovery experts can show you how to design and build a cost-effective disaster recovery solution for hybrid cloud environments utilizing failover cluster technology field-tested in Microsoft's Azure public cloud.

Progent's Client Testimonials
Progent has provided remote network support service to businesses in each state in the United States. Many of these clients have indicated their appreciation to Progent via testimonials to the excellence of Progent's support staff. Take a look at Progent's customer testimonials to see what people have said about the quality of Progent's consulting services.

Skype for Business Integration
Progent's Microsoft-certified Skype for Business consultants offer online and onsite expertise for organizations of all sizes to evaluate the costs/benefits of upgrading to Skype for Business from any release of Microsoft Lync Server or Office Communications Server. Progent can help your business to design an on-premises, cloud or mixed deployment; integrate Skype for Business with Microsoft SQL Server,Exchange Server, SharePoint and Office; configure high-availability mechanisms; interface Skype for Business with your PBX system and PSTN gateway; and integrate other collaboration platforms such as Cisco UC. Progent's certified information security experts can help you create and verify a security environment for your Skype for Business deployment that meets government and industry requirements.

Design for Fault Tolerant Information Networks
Progent's consulting services for fault tolerant networking provide Microsoft and Cisco-certified consulting professionals who will show you how to create a robust computing environment that includes essential technologies and processes for mission critical environments. Progentís engineering professionals can assist your company to implement a network infrastructure with features such as fault tolerant Internet access, system load balancing, fault tolerant data centers, multi-site backup, high-availability interoffice connections, and fault tolerant multi-site networks. Progent can also provide workplace recovery preparedness experts to help you plan, test, and document a recovery process based on best practices.

Network Security Vulnerability Testing Packages
Progent offers two economical service bundles designed to allow small and midsize businesses to get an objective system security evaluation from a premier security consultant. With Progent's External Network Security Inventory Checkup, an engineer administers an extensive examination of your network from outside your firewalled perimeter to determine potential gaps in the security posture you expose to the public. With Progent's Internal Network Security Inventory Scan, a security expert runs a network scan from a secure computer inside your company firewall to uncover your exposure to inside assaults. The two security inventory packages are set up and executed from a secured external location and include a comprehensive report that analyzes the collected security data and recommends any called for improvements.

Wireless VoIP Phone Integration
Successful integration of Cisco's wireless IP phones typically requires that you configure and optimize many components of your Wi-Fi infrastructure including APs, switches, Cisco wireless LAN controllers, and call management software. Progent's wireless IP phone configuration and troubleshooting experts offer online and on-premises support to help you build and maintain a Cisco wireless VoIP phone deployment by providing services that range from troubleshooting the set up of a wireless IP phone or AP to providing comprehensive project management outsourcing or co-sourcing services for updating the wireless infrastructure of a campus.

Azure Planning and Integration
Progent's Microsoft Azure integration experts can help you with every stage of Microsoft Azure integration including needs definition, prerequisites assessment, solution design, pilot testing, implementation, automated management, performance optimization, license management, disaster recovery preparedness, security planning, and regulatory compliance assessment. Progent can help you to set up and troubleshoot firewall appliances and VPN connections so that your users can securely access to Azure-based services, and Progent's Microsoft-certified consulting experts can help you integrate critical Microsoft technologies to run in Azure including Microsoft Windows Server, Exchange, SQL Server and Skype for Business. Progent can also assist you to create a hybrid ecosystem that seamlessly integrates physical datacenters with Azure resources.

SQL Server 2012 Support Services
Progent offers the expertise of Microsoft-certified SQL Server 2012 engineers and experienced software programmers, database administrators, project managers, network infrastructure architects, business continuity specialists, and data security consultants to help your business to manage your SQL Server 2012 solution and configure an efficient and secure IT infrastructure that lets you maximize the business benefit of SQL Server 2012. Progent can also assist your company to migrate to Microsoft SQL Server 2016 or move to Microsoft SQL Server 2014 from SQL Server 2012.

Cisco Unified CM consulting
Cisco Unified Communications Manager (CUCM), previously named CallManager, acts as the core of Cisco's communications and collaboration solution. Unified CM and Unified Communications Manager Express offer a borderless IP-PBX by integrating closely with unified messaging apps that include Unified Communications Manager IM and Presence Service, Unity Express for voicemail management, Cisco Unified Mobility for Single Number Reach, and Unified Contact Center Enterprise (UCCE) for creating a highly automated customer contact solution. Progent's CCIE-certified Cisco Unified CM experts can help with any aspect of CUCM setup and troubleshooting in areas that include integrating Voice over IP phones and video phones, reviewing dial plans, setting up SIP trunks and CUBE internetworking, installing Cisco ISR routers with CUBE support, creating UCS server clustering systems for high availability, and integration with Microsoft Exchange Server and Skype for Business.

White Paper: Outsourcing Benefits
Progent has produced a report that summarizes the advantages a small business can derive from outsourcing IT support services. To view this summary and learn the various ways outsourcing can reduce expenses, streamline management, and enhance productivity, click Small Business Information Technology Outsourcing Advantages.

Progent can deliver on-premises network help, online technical services, and optional 24x7 urgent assistance in Walnut Creek, Concord, Danville, Pleasant Hill, Martinez, Lafayette, Pittsburgh, Antioch, Orinda, and other cities throughout Contra Costa County, the Monterey Peninsula and the California Central Valley.

If your small business is in Contra Costa County and you require technical support, information technology outsourcing, or high-level expertise from a Microsoft or Cisco certified consultant, call 925-362-2400 or visit Contact Progent.