Onsite Service Available in Palo Alto, Redwood City, Menlo Park, East Palo Alto, Atherton

Northern California Contact Information:
Progent offers consulting services and onsite technical support throughout the California Central Valley, and the Monterey Peninsula.

 Onsite IT Consulting
Progent locations in

City Address Phone Link
San Jose
Headquarters
2570 N. First Street, 2nd Floor
San Jose, CA 95131
408-240-9400 San Jose Network Support Services
Fremont 37053 Cherry Street
Newark, CA 94560
510-933-0400 Fremont Network Support Services
Hayward 26250 Industrial Blvd
Hayward, CA 94545
510-300-1400 Hayward Network Support Services
Oakland-Berkeley 1300 Clay Street
Oakland, CA 94612
510-899-7400 Oakland-Berkeley Network Support Services
Palo Alto 3790 El Camino Real
Palo Alto, CA 94306
650-543-0400 Palo Alto Network Support Services
Petaluma 755 Baywood Drive, 2nd Floor
Petaluma, CA 94954
707-772-1334 Petaluma Network Support Services
Pleasanton 4695 Chabot Dr, Suite 200
Pleasanton, CA 94588
925-621-2400 Pleasanton Network Support Services
Roseville-Citrus Heights 6520 Lonetree Blvd
Rocklin, CA 95765
916-910-1200 Roseville Network Support Services
Sacramento 1100 N Market Blvd
Sacramento, CA 95834
916-273-1400 Sacramento Network Support Services
San Francisco 388 Market Street
San Francisco, CA 94111
415-321-5400 San Francisco Network Support Services
San Jose 2570 N. First Street, 2nd Floor
San Jose, CA 95131
408-240-9400 San Jose Network Support Services
San Mateo 1900 S Norfolk, Suite 350
San Mateo, CA 94403
650-931-2400 San Mateo Network Support Services
San Rafael 700 Larkspur Landing Cir
Larkspur, CA 94939
415-526-1400 San Rafael Network Support Services
Santa Cruz 101 Cooper St, #4526
Santa Cruz, CA 95062
831-824-2134 Santa Cruz Network Support Services
Santa Rosa 131 Stony Circle
Santa Rosa, CA 95401
707-303-4400 Santa Rosa Network Support Services
Vacaville 3336 N Texas St
Fairfield, CA 94533
707-470-1313 Vacaville Network Support Services
Walnut Creek 1261 Locust St
Walnut Creek, CA 94596
925-362-2400 Walnut Creek Network Support Services

Palo Alto area small businesses leverage IT outsourcing to control costs and add value to their information network. By outsourcing IT services, small companies can gain access to certified IT consultants without having to pay for and manage an ever-growing number of full-time IT personnel. IT outsourcing allows your company to direct management time and attention to bolstering your core business without losing the advantage of expert network support.

IT outsourcing has undergone significant growth among small businesses both because of increasing pressure on IT budgets and the development of more cost-effective service models. Surveys reveal several key factors behind the decision of small businesses to outsource IT services:

  • Allow senior management to focus on business issues
  • Trim operating costs and provide better visibility for IT expenses
  • Reduce the support burden of internal IT resources
  • Gain access to world-class capabilities
  • Intelligently supplement rather than expand in-house IT staff
Progent's outsourcing services meet the requirements of small businesses whose situation makes it impractical to negotiate expensive, iron-clad service contracts with enterprise outsourcing firms but who are reluctant to put their IT support in the hands of an independent consultant, small consulting firm, or the tech-in-the-box support arm of a computer manufacturer.

Progent can deliver small companies a wide selection of IT support services highlighted on Progent's web site. Below links describe some of the services and benefits Progent can provide for companies in the Palo Alto area:

Windows 10 Planning and Migration Support
Progent's Windows 10 planning experts can help organizations of any size to evaluate Windows 10 or to migrate to Windows 10 from any older version of Microsoft Windows. Remote and onsite evaluation and upgrade support for Windows 10 offered by Progent's consultants include Return on Investment analysis, project management, application compatibility testing, pilot systems, Hyper-V virtualization strategies, Cloud and hybrid integration, mobile management and synchronization, teleworker connectivity, security and compliance, streamlined provisioning and management, network infrastructure design, Wi-Fi support, business continuity planning, custom training for IT support staff and users, and ongoing consulting support.

Cisco Small Business 100, 300 and 500 Wireless APs Consulting
Cisco's Small Business 100, 300 and 500 series of APs are Linux-powered devices engineered as value-priced wireless APs for light workloads. Progent's Cisco CCIE-certified Wi-Fi infrastructure consultants offer remote or onsite integration and debugging services to assist your organization to plan, configure, upgrade, tune, manage and debug Cisco Small Business Wi-Fi access point environments of any scale or topology. To learn more about Progent's support for current and legacy Cisco Small Business family of wireless APs, see Cisco Small Business 100, 300 and 500 wireless APs consulting services.

Mac Consulting Services
Progent's experts can provide Apple macOS and OS X users a range of IT services such as online Apple macOS and OS X desktop help, help with Mac applications, Office 365 Outlook for Mac and Microsoft Exchange integration, Apple macOS and OS X security and connectivity consulting, integration between Mac and Microsoft Windows networks, and one-on-one training. For computer systems built exclusively on Apple macOS and OS X or for systems that utilize a mix of Mac, Linux, and MS Windows-based servers and workstations, Progent has the experience and depth to deal with the complexity of designing, configuring, and supporting an IT solution that is dependable, protected, fast, and aligned with your company's objectives.

MySQL Programming and DBA Services
Progent's MySQL application programmers and database administrators can provide cost-effective remote database administration or application development services and can assist organizations of all sizes to integrate and support MySQL within a dependable network environment that provides advanced speed, expandability, and security. Progent also has experience helping companies to port applications from Oracle to MySQL.

Progent Test and Training Lab
The Progent Test and Training Lab located at the QTS Data Center in Sacramento can be used for testing line-of-business applications, creating efficient migration methodologies, evaluating and tuning performance, designing or validating disaster recovery strategies, mitigating compatibility problems, and establishing training environments for the latest technologies. For Progent customers without sufficient internal resources to assemble effective pilot environments, the lab reduces capital outlay and technical risk and helps keep critical network projects on schedule.

ProSight ESP Unified Physical and Virtual Endpoint Security
ProSight Enhanced Security Protection managed services offer affordable in-depth protection for physical servers and virtual machines, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP provides firewall protection, intrusion alarms, endpoint management, and web filtering through cutting-edge technologies packaged within one agent accessible from a unified control. Progent's security and virtualization consultants can help your business to design and implement a ProSight ESP deployment that meets your company's specific requirements and that helps you prove compliance with government and industry information protection standards. Progent will help you define and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for immediate action. Progent can also help your company to install and verify a backup and disaster recovery system such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange email filtering.

Progent's Customer Testimonials
Progent has provided online technical consulting assistance to companies in each state in the United States. Many of these customers have indicated their appreciation to Progent through testimonials to the quality of Progent's support personnel. Take a look at Progent's client testimonials to learn what they say concerning the high level of Progent's network support services.

Progent's Technical Response Center Customer Commitment
Progent's Technical Response Center (TRC) is committed to providing the highest quality of remote computer support services available for emergency as well as standard problems. For urgent issues that impact many users, key individuals, or a mission-critical application, the Technical Response Center can engage within an hour. For non-critical issues, the TRC will in two hours or less. Under any circumstance, your ticket will be created promptly and correctly, You will receive a confirmation from the ticketing system, and the TRC will check with you regarding each corrected problem to verify you are comfortable with the outcome and ready to close out the trouble ticket. Learn more details concerning Progent's Technical Response Center Customer Commitment.

Data Protection Manager 2016 (DPM 2016) Backup Solutions
System Center 2016 Data Protection Manager (SCDPM 2016) provides small and mid-size organizations automatic backup and simplified restore functions for Microsoft-based environment. Data Protection Manager 2016 delivers application-sensitive protection for critical platforms like Microsoft SQL, Exchange and SharePoint, protects Windows and Linux virtual machines, works with VMs hosted by Windows Hyper-V as well as VMware, and integrates seamlessly with Azure for convenient cloud-based backup and recovery. Progent's Microsoft-certified DPM 2016 consulting experts can help you to design, implement, administer, and troubleshoot a multi-site backup/recovery system powered by Data Protection Manager 2016. Progent can help you to upgrade from a previous release of DPM or from an outdated system, and Progent can optimize your DPM 2016 ecosystem for on local, hosted, cloud-based or hybrid deployments. Progent offers remote or onsite support and can deliver occasional guidance to resolve challenging issues or deliver end-to-end project management support to help you finish your Data Protection Manager 2016 deployment on time and on budget.

Microsoft Office Word and Office 365 Word Consulting and Training
Progent's Office Word and Office 365 Word consultants offer a broad selection of economical remote support services to help your organization to manage your current Microsoft Office Word environment or help you to migrate to a current version of Microsoft Office Word. Support offered by Progent's experts include VBA programming, identifying and resolving compatibility problems between various versions of Office Word, interfacing Office Word with different Office applications like Excel and Microsoft Outlook or with third-party platforms and plug-ins,infrastructure optimization for dependable. reliable cloud access, security and compliance consulting, and smart phone and tablet integration, and online Office Word training classes tailored for your special requirements.

ISA Server and Forefront TMG Server Help
Microsoft Internet Security and Acceleration (ISA) Server and its replacement Microsoft Forefront TMG 2010 are discontinued software solutions that contain an application-aware firewall that can defend systems from external and inside attacks. Both products perform in-depth examination of Internet protocols to detect attacks that routinely eluded early-generation firewalls. Microsoft ISA Server 2006 was superseded by Microsoft Forefront Threat Management Gateway, which was based on ISA Server 2006's architecture while delivering a number of enhanced capabilities. Forefront TMG 2010 has in turn been discontinued by Microsoft, and the security functions provided by the product are now typically handled by purpose-built physical devices from companies such as Cisco, Barracuda, SonicWALL and WatchGuard. (See Cisco ASA 5500-X Firewall with Firepower Services configuration and support.) Progent offers online Forefront TMG 2010 maintenance and Microsoft ISA Server 2006 consulting services to help you maintain and troubleshoot your older firewall environment, and Progent can help you to upgrade efficiently to a modern firewall solution by providing planning, configuration, tuning, training and debugging.

White Paper: Why Outsource?
Progent has put together a white paper that discusses the benefits a small business can derive by outsourcing IT administration functions. To view this white paper and learn how outsourcing can control costs, simplify administration, and maximize efficiency, visit Small Company IT Outsourcing White Paper.

Progent can deliver onsite IT support, remote troubleshooting services, and optional round-the-clock emergency technical help in Palo Alto, Redwood City, Menlo Park, East Palo Alto, Atherton and other cities throughout the Monterey Peninsula and the California Central Valley.

If your small business is in Palo Alto or anywhere in the San Francisco Peninsula area and you are looking for technical assistance, information technology outsourcing, or advanced expertise from a certified Progent consultant, call 650-543-0400 or visit Contact Progent.