Onsite Service Available in Petaluma, Sonoma

Locations with Onsite Support and Conference Facilities:
Progent offers consulting services and onsite technical support throughout the California Central Valley, and the Monterey Peninsula.

 Onsite IT Consulting
Progent locations in

City Address Phone Link
San Jose
Headquarters
2570 N. First Street, 2nd Floor
San Jose, CA 95131
408-240-9400 San Jose Network Support Services
Fremont 37053 Cherry Street
Newark, CA 94560
510-933-0400 Fremont Network Support Services
Hayward 26250 Industrial Blvd
Hayward, CA 94545
510-300-1400 Hayward Network Support Services
Oakland-Berkeley 1300 Clay Street
Oakland, CA 94612
510-899-7400 Oakland-Berkeley Network Support Services
Palo Alto 3790 El Camino Real
Palo Alto, CA 94306
650-543-0400 Palo Alto Network Support Services
Petaluma 755 Baywood Drive, 2nd Floor
Petaluma, CA 94954
707-772-1334 Petaluma Network Support Services
Pleasanton 4695 Chabot Dr, Suite 200
Pleasanton, CA 94588
925-621-2400 Pleasanton Network Support Services
Roseville-Citrus Heights 6520 Lonetree Blvd
Rocklin, CA 95765
916-910-1200 Roseville Network Support Services
Sacramento 1100 N Market Blvd
Sacramento, CA 95834
916-273-1400 Sacramento Network Support Services
San Francisco 388 Market Street
San Francisco, CA 94111
415-321-5400 San Francisco Network Support Services
San Jose 2570 N. First Street, 2nd Floor
San Jose, CA 95131
408-240-9400 San Jose Network Support Services
San Mateo 1900 S Norfolk, Suite 350
San Mateo, CA 94403
650-931-2400 San Mateo Network Support Services
San Rafael 700 Larkspur Landing Cir
Larkspur, CA 94939
415-526-1400 San Rafael Network Support Services
Santa Cruz 101 Cooper St, #4526
Santa Cruz, CA 95062
831-824-2134 Santa Cruz Network Support Services
Santa Rosa 131 Stony Circle
Santa Rosa, CA 95401
707-303-4400 Santa Rosa Network Support Services
Vacaville 3336 N Texas St
Fairfield, CA 94533
707-470-1313 Vacaville Network Support Services
Walnut Creek 1261 Locust St
Walnut Creek, CA 94596
925-362-2400 Walnut Creek Network Support Services

IT outsourcing allows small businesses in Petaluma and Sonoma County to control network management expenses and improve productivity. A major benefit of IT outsourcing is that it allows a small company to have access to certified IT experts without the need to build up a large internal support group. IT outsourcing allows you to concentrate on your core business and leave network management to certified experts.

The economics of IT outsourcing have resulted in its widespread adoption, especially by small companies who were previously ignored by large service organizations. The latest technologies for network monitoring, management and remote support now make it possible to offer small companies a high level of service and support at affordable prices. Surveys have shown that small businesses outsource IT services several key reasons:

  • Focus senior management on business issues
  • Control IT costs while improving operations
  • Free up internal resources
  • Receive the services of expert consultants
  • Supplement, not replace, the in-house IT support group
Progent's IT outsourcing experience can help your business solve network support problems in a way that aligns with your budget and operational needs. Progent's IT outsourcing services are affordable, easy to engage, and require no long term commitments. Progent can also supply a depth and breadth of technical expertise impossible for independent consultants or small consulting firms to match.

Progent can deliver small and midsize businesses a broad range of network support options highlighted on Progent's web. The following links describe some of the services and benefits provided for businesses in Petaluma and Sonoma County:

NetApp SAN Storage Deployment and Maintenance Consulting {Services
Progent offers enterprise customers online or on-premises NetApp SAN consulting services for NetApp's complete family of SAN storage products including ONTAP and Clustered Data ONTAP (CDOT) data management, MetroCluster array-based clustering, FlexPod private cloud architecture, SnapMirror data replication, SnapVauly incremental D2D backup, Virtual Storage Console for VMware vSphere, MultiStore/vFiler for secure IP space separation, OnCommand Unified Manager Core, and NetApp's All-Flash, Hybrid Flash, V-Series and N-Series storage products. Areas of NetApp SAN technology supported by Progent include system dsign, hybrid-cloud integration, virtualization, migrations, transparent updates, storage management, information assurance, high availability, and troubleshooting. Progent can provide Level 3 support to help you to take care of issues with NetApp SAN deployments quickly and affordably based on leading practices.

Unified CM planning, deployment and troubleshooting
Cisco Unified Communications Manager (CUCM), previously named CallManager, operates as the core of Cisco's communications and collaboration platform. Unified CM and Cisco Unified Communications Manager Express offer a location-independent IP-PBX by integrating tightly with unified messaging apps such as Cisco Unified CM IM and Presence Service with Jabber support, Cisco Unity Express (CUE) for voicemail, Mobile Connect for Single Number Reach, and Cisco Unified Contact Center Enterprise for creating a highly automated customer contact center. Progent's Cisco-certified CUCM consultants can help with any facet of Unified CM configuration and troubleshooting in areas that include integrating Cisco VoIP phones and desktop video IP phones, reviewing dial plans, integrating SIP trunks and CUBE session border controllers, installing ISR routers with CUBE networking support, creating UCS server clustering systems for high availability, and integration with Exchange Server and Skype for Business.

Cisco Meraki 802.11ac Wi-Fi Access Point Configuration Consulting
Progent's Meraki wireless AP experts offer remote and onsite support services to assist organizations of all sizes to design, deploy, maintain, expand or troubleshoot Wi-Fi systems that utilize Cisco Meraki wireless access points. Progent can help you to configure and manage Meraki-based Wi-Fi networks for sites that can range from a telecommuter's home or a remote office to a large campus or a nationwide enterprise. Progent can also help you to integrate other Cisco technology including switches, ASR routers and firewalls to create a cohesive network infrastructure that delivers the same access, performance, security compliance, manageability and uptime for wired and Wi-Fi users irrespective of their mobility or device. (Refer to Meraki switches integration.)

ProSight LAN Watch Server and Desktop Monitoring Managed Service
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management technology to help keep your IT system running at peak levels by tracking the health of vital computers that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your specified IT management staff and your assigned Progent consultant so that any potential problems can be resolved before they can disrupt your network. Learn about Progent's complete ProSight series of low-cost outsourced network management services for small and medium-size businesses.

Disaster Recovery/Business Continuity Consultants
Progent offers high-level online expertise for business continuity planning, testing, and training to help your company to prepare for potential catastrophes, minimize downtime for your most critical IT operations, eliminate lost information, and comply with regulatory mandates and contractual requirements. Progent's business continuity consultants can team with your management and IT support staff to provide risk and business impact evaluation, define interdependencies, specify the assets required to operate your organization, determine crucial network services and specify acceptable recovery times, select colocation sites, set up safe remote connectivity for key workers, implement emergency notification mechanisms and assign responsibilities for personnel, document a complete recovery plan, and train key people to execute your agreed upon solution. Progent's Windows Server 2016 disaster recovery/business continuity experts can assist you to plan and deploy an affordable disaster recovery solution for multi-site or hybrid cloud deployments using failover cluster tools proven in Microsoft's massive Azure cloud.

CISA Certified Security Audit Experts
The Certified Information Systems Auditor credential is a globally recognized achievement that represents mastery in IS security auditing. Certified by the American National Standards Institute (ANSI), the CISA accreditation requires that candidates undergo an extensive examination administered by the ISACA international professional association. Progent can provide the expertise of a CISA-Premier Cybersecurity audit consultant trained to help businesses in the fields of information systems audit services, IT administration, systems and architecture ROI, information technology service delivery, safeguarding of information resources, and disaster recovery preparedness.

Microsoft Skype for Business Support
Progent's Microsoft Skype for Business consultants offer online and onsite consulting services for companies of any size to assess the costs/benefits of migrating to Microsoft Skype for Business from any release of Lync Server or Office Communications Server. Progent can assist your business to design an on-premises, cloud-based or hybrid topology; interface Skype for Business with Microsoft SQL Server,Exchange Server, SharePoint Server and Office; configure high-availability solutions; connect Skype for Business with your PBX system and PSTN gateway; and interface with third-party collaboration platforms such as Cisco UC. Progent's certified data security experts can help you design and validate a security strategy for your Skype for Business solution that meets regulatory standards.

Microsoft Office and Office 365 Integration and Training
Progent's Office and Office 365 consultants can help businesses to integrate Microsoft Office desktop and Office 365 applications including Office Excel, Office Word, PowerPoint, Microsoft Outlook, Access, Visio and OneNote into a seamless solution that offers quick ROI and promotes improved business outcomes. Progent can assist your company to interface Office or Office 365 applications with each other and with other key Microsoft platforms including SharePoint, Microsoft Exchange Server and Microsoft SQL Server deployed on-premises or in the cloud. Progent's consultants can also help you to resolve compatibility issues with different releases of Office desktop and can provide customized online Microsoft Office and Office 365 training to individuals and teams.

Microsoft Dynamics GP 2015 R2 Consultants
Microsoft Dynamics GP 2015 R2 features a revamped architecture that enhances cloud readiness, works with the most popular smart phones and tablets, allows single sign-on with Microsoft Azure AD, and strengthens security and compliance. Progent's experienced Dynamics GP 2015 R2 consultants and developers have the broad technical skills and hands-on experience to resolve the critical IT and business challenges associated with upgrading to Dynamics GP 2015 R2 and can help your organization to carry out an efficient migration that will maximize the business value of your investment in this mission-critical platform.

Cisco VoIP Phone and Video IP Phone Integration and Troubleshooting
Progent's Cisco IP phone and video IP phone consultants can help your business to configure, maintain, and debug Cisco IP phones, video IP phones and wireless IP handsets. Progent can provide expertise for all models of Cisco's IP phones from discontinued Voice over IP products to the newest HD media phones. Progent's consultants can also assist you to integrate your VoIP phones and video IP phones with Cisco Unified Communications Manager, originally known as CallManager, or with Cisco Unified CM Express (CME) to build a modern IP-PBX ecosystem for unified messaging and company-wide collaboration. Progent can also help you to configure Cisco Unified Communications Manager applications that include Unified Communications Manager IM and Presence Jabber, Unity Express (CUE) for voicemail management, Cisco Unified Mobility for Single Number Reach (SNR, and Unified Contact Center Enterprise (UCCE) for building a highly automated customer contact center. Progent's consultants can deliver support with any facet of Cisco IP Phone integration including designing dial plans, solving QoS, configuring SIP trunks and CUBE internetworking, installing Cisco ISR routers with CUBE internetworking capability, and designing Cisco UCS server failover and Cisco Survivable Remote Site Telephony systems for survivability.

Microsoft Exchange 2013 Server Consulting
Exchange 2013 includes significant enhancements to the functionality of Exchange 2010 and introduces powerful new features plus a revamped structure. These improvements favorably impact key IT areas including ease of administration, availability, security, operational costs, teamwork, scalability, throughput, cross-version interoperability, and the user experience. Progent's Microsoft-certified Exchange Server 2013 consulting experts can deliver remote or on-premises expertise to help you administer, tune and troubleshoot your Exchange 2013 environment. Progent can also provide Exchange 2016 migration expertise and Office 365 Exchange Online consulting to help you upgrade to a more up to date release of Exchange Server in an on-premises, cloud-hosted, or hybrid deployment.

White Paper: Outsourcing Advantages
Progent has put together a report that explains the advantages a small business can derive from outsourcing network management functions. To read this white paper and find out the various ways outsourcing can conserve expenses, streamline administration, and enhance efficiency, visit Small Company Information Technology Outsourcing White Paper.

Progent can deliver on-premises computer help, remote troubleshooting support, and optional 24x7 urgent assistance in Petaluma, Sonoma and other cities throughout the Monterey Peninsula and the California Central Valley.

If your small business is in Petaluma, Sonoma or anywhere in the San Francisco North Bay area and you are in need of computer assistance, IT outsourcing, or advanced services from a Microsoft or Cisco certified professional, call 707-559-7400 or visit Contact Progent.