Onsite Service Available in Sacramento, Elk Grove, Parkway, South Sacramento, Florin

Locations with Onsite Support and Conference Facilities:
Progent offers consulting services and onsite technical support throughout the California Central Valley, and the Monterey Peninsula.

 Onsite IT Consulting
Progent locations in

City Address Phone Link
San Jose
2570 N. First Street, 2nd Floor
San Jose, CA 95131
408-240-9400 San Jose Network Support Services
Fremont 37053 Cherry Street
Newark, CA 94560
510-933-0400 Fremont Network Support Services
Hayward 26250 Industrial Blvd
Hayward, CA 94545
510-300-1400 Hayward Network Support Services
Oakland-Berkeley 1300 Clay Street
Oakland, CA 94612
510-899-7400 Oakland-Berkeley Network Support Services
Palo Alto 3790 El Camino Real
Palo Alto, CA 94306
650-543-0400 Palo Alto Network Support Services
Petaluma 755 Baywood Drive, 2nd Floor
Petaluma, CA 94954
707-772-1334 Petaluma Network Support Services
Pleasanton 4695 Chabot Dr, Suite 200
Pleasanton, CA 94588
925-621-2400 Pleasanton Network Support Services
Roseville-Citrus Heights 6520 Lonetree Blvd
Rocklin, CA 95765
916-910-1200 Roseville Network Support Services
Sacramento 1100 N Market Blvd
Sacramento, CA 95834
916-273-1400 Sacramento Network Support Services
San Francisco 388 Market Street
San Francisco, CA 94111
415-321-5400 San Francisco Network Support Services
San Jose 2570 N. First Street, 2nd Floor
San Jose, CA 95131
408-240-9400 San Jose Network Support Services
San Mateo 1900 S Norfolk, Suite 350
San Mateo, CA 94403
650-931-2400 San Mateo Network Support Services
San Rafael 700 Larkspur Landing Cir
Larkspur, CA 94939
415-526-1400 San Rafael Network Support Services
Santa Cruz 101 Cooper St, #4526
Santa Cruz, CA 95062
831-824-2134 Santa Cruz Network Support Services
Santa Rosa 131 Stony Circle
Santa Rosa, CA 95401
707-303-4400 Santa Rosa Network Support Services
Vacaville 3336 N Texas St
Fairfield, CA 94533
707-470-1313 Vacaville Network Support Services
Walnut Creek 1261 Locust St
Walnut Creek, CA 94596
925-362-2400 Walnut Creek Network Support Services

Small businesses in the Sacramento area take advantage of IT outsourcing to control costs and boost productivity. IT outsourcing provides a small company with reliable and affordable access to expert consultants without incurring the cost of adding head count to the in-house IT staff. Intelligent IT outsourcing keeps your company's management focused on your business and at the same time offers a high level of network support and security.

Once widely thought of as an expensive service alternative for large enterprises with big IT budgets, IT outsourcing is now a money-saving alternative for businesses of virtually any size. New technology from Microsoft, Cisco and other vendors make it cost-effective and safe for small businesses to outsource network management and support services rom third-party experts for a fraction of the cost of doing everything in-house. Surveys show that the top reasons for small businesses to outsource IT services are:

  • Improve management focus
  • Reduce and control operating expenses
  • Free internal resources for business-specific tasks
  • Provide reliable access a broad range of IT experts
  • Add expertise not available from in-house IT staff
Progent has supported small business networks for years and has developed highly efficient, non-traditional IT outsourcing programs that address the special needs of small businesses. By leveraging techniques such as proactive monitoring, remote management and support, and automated security protection and correction, Progent can save you money and increase the business value of your information system.

Progent can deliver small and midsize organizations a wide selection of IT support options highlighted on Progent's web. The following links describe a few of the services and advantages provided for companies in the Sacramento area:

GIAC-certified Information Assurance Expertise and SIEM Planning and Integration
Global Information Assurance Certification was established in 1999 to validate the skill of information technology security experts. GIAC certifications are acknowledged by companies and institutions all over the world including and the United States NSA. Progent's GIAC-certified information assurance specialists offer support for any of the security capabilities addressed under GIAC accreditation including auditing network vulnerability, event handling, intrusion detection, web services security and SIEM solutions for compliance with government requirements for reporting security incidents.

Cisco IOS Software Update Consulting
If your network includes Cisco routers, you could be running an outdated version of Cisco IOS, the operating system powering virtually all Cisco router as well as current Cisco switches. Cisco frequently publishes upgrades to IOS in order to correct bugs, plug security weaknesses, or add features. However, updating Cisco IOS or other Cisco control software can be tricky, depending on your Cisco device and your system infrastructure. For example, there could be limitations of internal RAM that might cause a new software release to execute incorrectly. Progent's Cisco CCIE network engineers can provide a broad variety of services associated with updating Cisco IOS software or other Cisco software platform like IOS EX, CallManager or Unified Communications Manager (CUCM). Progent can perform version audits of your Cisco software, propose sensible updates, prepare Cisco devices, transfer images/, configure and verify your new software, optimize throughput, resolve problems, and train your IT staff how to get the benefits of all significant new capabilities.

Office 365 Excel Consulting and Development
Progent's certified Office 365 Excel consultants can assist your company to create state-of-the-art Excel-powered applications or provide one-on-one education in the sophisticated features of Microsoft Excel desktop and Microsoft Office 365 Excel. Progent's consultants can also help your company to create and maintain a safe, dependable IT architecture to support your Microsoft Excel solutions. Progent's SharePoint experts can show your company how utilize Excel Services to expand the capabilities of Excel by incorporating interactive spreadsheets into management information portals and scorecards. Progent's Microsoft Dynamics professionals can show you how to share information between Microsoft Office 365 Excel and products such as Microsoft Dynamics GP and Microsoft Dynamics AX.

SyteLine/Infor CloudSuite Industrial ERP Consulting Services
Infor CloudSuite Industrial, previously called SyteLine, is an ERP solution that embodies more than 25 years of experience assisting manufacturing and service organizations to simplify supply chains and improve the efficiency of key business processes to bring products to market fast and meet customer commitments consistently. Progent offers the expertise of an ERP specialist with over two decades of background with the SyteLine/CloudSuite Industrial platform. Progent can provide remote or on-premises services that spans from as-needed guidance to end-to-end solution planning and project management outsourcing or co-sourcing. Sample consulting services offered by Progent for CloudSuite Industrial/SyteLine include implementation, upgrades, business analysis, application development, Configure/Price/ Quote, web site integration, debugging, ETL, Amazon AWS integration, disaster recovery planning, and DBA services. For more information, refer to SyteLine/Infor CloudSuite Industrial ERP Consulting Services.

Windows Active Directory Consulting Services
Progent's Microsoft-certified Active Directory experts have broad experience troubleshooting complex Active Directory problems such as server replication problems, multi-domain partition configurations, damaged AD objects, cleanup of test software configuration objects in on-line AD systems, and restoration of unsuccessful installations of AD and AD-enabled software. Progent is also proficient in using advanced AD utilities like ADSIEDIT, NTDSUTIL, DCDIAG and NETDIAG. Progent can also recommend deployment techniques that address key areas including Active Directory naming standards, hierarchical structure, IT administration model, utilization and structure of group policy objects, as well as protection and auditing specifications. Progent can also anticipate the impacts of server and service configurations on functionality and speed. Progent can help businesses to design and install deployments of AD Domain Services by providing Windows Server 2012 R2 consulting services and Windows Server 2016 hybrid cloud solutions.

Value Pricing
Progent's simple per-minute billing policy has no complex contracts, retainers or hidden charges. Many other support companies have minimum billable time or other extra charges that increase support costs. For remote support during regular business hours, you only get charged for the actual time spent working on your issue. If it only takes ten minutes to resolve your problem, then you are only charged for ten minutes. For regularly scheduled onsite service work booked more than twenty-four hours in advance, you pay only for the time when Progent's consultant is actually on premises solving your issues. Just Progent's competitive by-the-minute rate. For urgent same-day on-site service calls, you may be billed for our consultant's travel time, but not an increased emergency rate. Because Progent has a large pool of consultants located throughout the entire service territory, an available expert is usually near to help. Progent can in addition provide onsite service to most zip codes in the United States within 24 hours of receiving a support request. Progent's remote technical support team has delivered help to small companies in every state in the U.S (Refer to Progent's nationwide testimonials.)

Engineering for High Availability Networks
Progent's consulting services for zero-downtime IT systems provide Microsoft and Cisco-certified consulting professionals who can show you how to create a robust network that includes key technologies and procedures for mission critical environments. Progentís engineering experts can assist your company to implement a system architecture with features that include redundant Internet connections, system load balancing, non-stop data centers, multi-site backup, high-availability interoffice connectivity, and high-reliability multi-location networks. Progent can also provide disaster recovery planning consultants to help you design, validate, and document a recovery process based on best practices.

Windows Server Essentials Integration and Support
Microsoft Windows Server 2012 R2 Essentials is an affordable, versatile OS that enables small businesses to make the move from the older stand-alone in-house datacenter to the new hybrid computing model that includes both local and virtualized cloud-hosted resources. Progent's Microsoft-certified Windows Server 2012 R2 Essentials consultants can provide budget-friendly remote consulting and troubleshooting for Microsoft Windows Server 2012 R2 Essentials. Progent can help you to assess the possible business advantages of migrating to WS 2012 R2 and adopting a hybrid on-premises/cloud-based design for your computing environment. Progent offers full-service project management to help you design and execute an efficient move to Microsoft Windows Server 2012 R2 Essentials, Microsoft Office 365, and other Microsoft Cloud applications and services. (Find out about Progent's Office 365 Exchange Online integration with on-premises Exchange deployments and Azure integration consulting services.) Progent also offers continuing consulting, troubleshooting, and training.

Video Conferencing Consulting Support
Progent offers the support of an accredited video conferencing engineer with an extensive background integrating technology from the major telepresence vendors such as Cisco, Polycom, LifeSize and Radvision and can help you to design, install, expand, or maintain a video conferencing solution that protects your investment and maximizes the business value of your information network. Progent can also provide the expertise of network infrastructure engineers who can help companies of any size to create and troubleshoot a communications network that delivers the speed, reliability, security, and scalability you need to support your video conferencing/telepresence environment.

Microsoft Desktop Virtualization Help
Microsoft's new Virtual Desktop Infrastructure (VDI) behind Remote Desktop Services streamlines desktop connectivity, enhances responsiveness, strengthens data security, centralizes administration, and provides a nearly seamless client environment. Progent's desktop virtualization engineers can assist your company to evaluate the business benefits of Microsoft's desktop virtualization technologies, set up pilot and on-line deployments, improve your system infrastructure to accommodate virtual desktops efficiently, assess and resolve security problems, and educate your IT managers to utilize best practices to gain maximum payback from client virtualization.

Progent White Paper: Reasons for Outsourcing
Progent has written a report that explains the advantages a small business can realize by outsourcing network support functions. To view this summary and find out the various ways outsourcing can control expenses, simplify management, and enhance productivity, visit Small Firm Information Technology Outsourcing Benefits.

Progent can deliver on-premises network help, online troubleshooting services, and optional round-the-clock emergency technical help in Sacramento, Elk Grove, Parkway, South Sacramento, Florin and cities throughout the Monterey Peninsula and the California Central Valley.

If your small business is in the Sacramento area and you are in need of technical assistance, information technology outsourcing, or advanced services from a certified Progent consultant, call 916-273-1400 or visit Contact Progent.