Onsite Service Available in San Jose, Santa Clara, Campbell, Saratoga, Los Gatos

Locations with Onsite Support and Conference Facilities:
Progent offers consulting services and onsite technical support throughout the California Central Valley, and the Monterey Peninsula.

 Onsite IT Consulting
Progent locations in

City Address Phone Link
San Jose
2570 N. First Street, 2nd Floor
San Jose, CA 95131
408-240-9400 San Jose Network Support Services
Fremont 37053 Cherry Street
Newark, CA 94560
510-933-0400 Fremont Network Support Services
Hayward 26250 Industrial Blvd
Hayward, CA 94545
510-300-1400 Hayward Network Support Services
Oakland-Berkeley 1300 Clay Street
Oakland, CA 94612
510-899-7400 Oakland-Berkeley Network Support Services
Palo Alto 3790 El Camino Real
Palo Alto, CA 94306
650-543-0400 Palo Alto Network Support Services
Petaluma 755 Baywood Drive, 2nd Floor
Petaluma, CA 94954
707-772-1334 Petaluma Network Support Services
Pleasanton 4695 Chabot Dr, Suite 200
Pleasanton, CA 94588
925-621-2400 Pleasanton Network Support Services
Roseville-Citrus Heights 6520 Lonetree Blvd
Rocklin, CA 95765
916-910-1200 Roseville Network Support Services
Sacramento 1100 N Market Blvd
Sacramento, CA 95834
916-273-1400 Sacramento Network Support Services
San Francisco 388 Market Street
San Francisco, CA 94111
415-321-5400 San Francisco Network Support Services
San Jose 2570 N. First Street, 2nd Floor
San Jose, CA 95131
408-240-9400 San Jose Network Support Services
San Mateo 1900 S Norfolk, Suite 350
San Mateo, CA 94403
650-931-2400 San Mateo Network Support Services
San Rafael 700 Larkspur Landing Cir
Larkspur, CA 94939
415-526-1400 San Rafael Network Support Services
Santa Cruz 101 Cooper St, #4526
Santa Cruz, CA 95062
831-824-2134 Santa Cruz Network Support Services
Santa Rosa 131 Stony Circle
Santa Rosa, CA 95401
707-303-4400 Santa Rosa Network Support Services
Vacaville 3336 N Texas St
Fairfield, CA 94533
707-470-1313 Vacaville Network Support Services
Walnut Creek 1261 Locust St
Walnut Creek, CA 94596
925-362-2400 Walnut Creek Network Support Services

San Jose and Silicon Valley small businesses benefit from IT outsourcing by cutting costs and enhancing the competitive value of their business network. IT outsourcing makes it possible for small companies to receive the services of certified IT experts without having to absorb the ongoing cost of a large internal IT staff. IT outsourcing lets your company focus on critical business issues and leave information technology services to experienced and efficient professionals.

Once considered too expensive for small businesses, IT outsourcing is becoming common among companies who wish to:

  • Keep management focused on core business issues
  • Minimize IT costs and control operating expenses
  • Free internal resources for line-of-business tasks
  • Have easy access to world-class IT professionals
  • Add complementary outside expertise to in-house IT staff
Extensive practical experience providing network support to small businesses allows Progent to offer IT outsourcing services that align well with your IT budget and operational requirements. Progent requires no long-term contractual commitment from you, but simply uses reliable service to build lasting business relationships.

Progent can provide small companies a broad range of network consulting services featured on Progent's web. Below links describe some of the services and advantages provided for companies in San Jose and Silicon Valley:

GIAC-certified Information Assurance Consultants
Global Information Assurance Certification (GIAC) was founded in 1999 to validate the knowledge of information technology security professionals. GIAC accreditations are acknowledged by companies and institutions all over the world including and the U.S. National Security Agency (NSA). Progent's GIAC-certified information assurance consultants offer support for any of the network security capabilities covered under GIAC certification including auditing network security mechanisms, incident handling, intrusion detection, web-based application security and security information and event management (SIEM) solutions.

By-the-Minute Pricing
Progent's simplified by-the-minute billing model has no complex contracts, retainers or hidden fees. Many competitors have minimum billable time or other extra charges that drive up support costs. For remote support from Progent during regular working hours, you only pay for the time spent working on your problem. If it only takes ten minutes to solve your problem, then you only pay for ten minutes. For advance scheduled on-site service work booked more than twenty-four hours in advance, you are charged exclusively for the time when a Progent expert is actually on premises solving your problems. Just Progent's value priced per-minute rate. For urgent same-day on-site service calls, you might be charged for our expertís travel time, but never a higher emergency rate. Because Progent maintains a large pool of consultants located throughout the entire service territory, an available engineer is usually close by to help. Progent can also dispatch on-premises technical support to the majority of zip codes in the United States within one business day of receiving a support request. Progent's online support group has delivered assistance to small companies in every state in the U.S (Refer to Progent's customer testimonials.)

Exchange 2013 DAG Help
A Database Availability Group (DAG) is the foundation of high availability (HA) and resilience for Microsoft Exchange Server 2013 Mailbox servers. Introduced in Microsoft Exchange 2010, a DAG is a group of up to 16 MBX servers in which any DAG server can contain a copy of an Exchange mailbox database from a different DAG server. DAG servers work together to restore automatically from failures that impact mailbox databases. Progent's Microsoft certified Exchange consultants can provide Database Availability Group support services to help you plan, configure and maintain a high availability solution for your Exchange mailbox servers. Also, Progent's Microsoft Exchange 2016 Server consultants can help you migrate your Exchange Server 2013 DAG environment to Microsoft Exchange 2016 Server.

Lync 2013 Experts
Microsoft Lync Server 2013, rebranded Skype for Business, allows businesses of any size to build a manageable and secure communications ecosystem that permits the modern BYOD computing model with instant messaging, presence, web meetings with application sharing, as well as IP and PSTN calling across a broad assortment of desktop and mobile devices. Progent's Microsoft-certified Lync 2013 consultants can help you to assess the business benefits of Lync 2013, design an in-house, cloud-resident (with Microsoft Lync Online) or mixed model suitable for your current and long-term goals, implement Lync 2013 so as to speed up your ROI, and provide live online and on-premises training to your management team and end users. Progent offers in-depth expertise in critical components of a Lync Server 2013 solution including Windows Server, SQL Server Express and Exchange, and Progent can assist your organization to integrate Lync Server 2013 with key Microsoft Office and Office 365 applications such as Outlook clients, Word and PowerPoint.

MS Exchange 2016 DAG Expertise
Microsoft Exchange 2016 Server enhances the speed and streamlines the implementation of Database Availability Groups (DAGs), which offer an automatic failover cluster for high availability. DAGs in Microsoft Exchange 2016 Server reduce failover delay by as much as 33% compared to Exchange 2013. Other improvements include setup defaults that correspond to leading practices for fault tolerance. Progent's certified Exchange experts can provide Database Availability Group consulting services to help your business to create, implement and administer a DAG solution the offers advanced security for your Exchange 2016 mailboxes.

Citrix Virtual Desktop Technology Experts
Progent's Citrix desktop virtualization consultants can assist you to design, install, administer, and support a virtualized Windows application delivery solution by providing XenDesktop expertise and XenApp support. Progent's Cisco CCIE network engineers can help you enhance your network infrastructure for distributing server-side and client-side applications, and Progent's datacenter management and support consultants can help you to administer and support a remote datacenter that features high uptime, advanced protection, and fast disaster recovery. Progent's Citrix technology experts can also help you with other virtualization platforms from Citrix by providing XenServer consulting services and Citrix Essentials for Hyper-V integration.

Cisco Unified Communications Manager and CallManager Expertise
Progent can provide online or onsite access to a Cisco Certified Internetwork Expert (CCIE) consultant to assist your business to design, deploy, administer and repair unified communications networks that incorporate Cisco Unified Communication products in a local, cloud-centric, or hybrid cloud environment. Progent's Cisco-certified Unified Communications consultants have extensive experience assisting organizations of all sizes to create collaboration solutions by delivering services such as Unified Communications Manager (CUCM) and Cisco CallManager system design and deployment, VoIP and IP video phones configuration, and wireless IP phone solutions. Progent's consultants can help you with Cisco's entire library of Unified Communications applications such as Cisco Jabber, WebEx Meeting Center, Unity Express, Cisco Unified Contact Center, and Unified Mobility.

Unified Communications Manager planning, deployment and troubleshooting
Cisco Unified Communications Manager (Unified CM), formerly known as CallManager, functions as the heart of Cisco's collaboration platform. Cisco Unified CM and Cisco Unified Communications Manager Express offer an advanced IP-PBX solution by integrating with applications such as Unified CM IM and Presence Service with Jabber support, Cisco Unity Express (CUE) for voicemail, Mobile Connect for Single Number Reach (SNR), and Cisco Unified Contact Center Enterprise for creating a highly automated customer contact center. Progent's Cisco-certified Cisco Unified CM experts can help with any facet of Unified Communications Manager support and troubleshooting in areas such as integrating Cisco Voice over IP phones and desktop video IP phones, designing dial plans, integrating SIP trunks and CUBE session border controllers, deploying Cisco ISR routers with CUBE support, creating Cisco UCS server failover solutions for high availability, and integration with Exchange and Skype for Business.

White Paper: Outsourcing Advantages
Progent has written a report that summarizes the benefits a small business can derive from outsourcing IT support functions. To view this summary and find out how outsourcing can control costs, simplify management, and maximize efficiency, click Small Business IT Outsourcing White Paper.

Progent provides onsite IT assistance, phone-based consulting services, and optional round-the-clock emergency technical help in San Jose, Santa Clara, Campbell, Saratoga, Los Gatos and other cities throughout the Monterey Peninsula and the California Central Valley.

If your small business is in San Jose or anywhere in Silicon Valley and you are in need of computer assistance, IT outsourcing, or high-level expertise from a Progent consultant, call 408-240-9400 or visit Contact Progent.