Onsite Service Available in San Mateo, Burlingame, Foster City, Belmont, San Carlos, Half Moon Bay
San Francisco Bay Area Contact Information:
Progent offers consulting services and onsite technical support throughout Northern California.
Progent locations in San Francisco Bay Area
||Fremont Executive Suites
Newark, CA 94560
||Fremont Network Support Services
||26250 Industrial Blvd
Hayward, CA 94545
||Hayward Network Support Services
||1300 Clay Street
Oakland, CA 94612
||Oakland Network Support Services
||3790 El Camino Real
Palo Alto, CA 94306
||Palo Alto Network Support Services
||4695 Chabot Dr, Suite 200
Pleasanton, CA 94588
||Pleasanton Network Support Services
||388 Market Street
San Francisco, CA 94111
||San Francisco Network Support Services
||2570 N. First Street, 2nd Floor
San Jose, CA 94131
||San Jose Network Support Services
||1900 S Norfolk, Suite 350
San Mateo, CA 94403
||San Mateo Network Support Services
||1261 Locust St
Walnut Creek, CA 94596
||Walnut Creek Network Support Services
IT outsourcing enables companies on the San Francisco Peninsula to control IT expenses and increase productivity. IT outsourcing is the preferred way for small businesses to gain ongoing access to information technology experts without incurring the ongoing cost of supporting a large in-house IT organization. IT outsourcing allows your company to spend money and time on managing your business while still enjoying the benefits of best-in-class IT support.
Many small businesses still think that IT outsourcing makes sense only for large corporations. This misconception is quickly changing as a growing number of small and mid-sized companies are gaining competitive advantage through IT outsourcing. Surveys have identified the main reasons for businesses to outsource IT services:
Mega-sized outsourcing companies typically require you to commit to complex, long-term contracts and often will not consider small companies for consulting engagements that require high-level expertise. Progent's outsourcing services are targeted to meet the financial constraints and operational requirements of businesses who are too small for the largest consulting firms but who don't feel safe putting their IT network in the hands of a single, independent consultant.
- Focus senior management on strategic business issues
- Keep IT costs in line
- Make specialized internal resources available for critical tasks
- Have access to responsive IT experts whenever necessary
- Efficiently balance internal and external resources
Progent can deliver small organizations a broad range of network support options featured on Progent's web site. Below links describe a few of the services and advantages Progent can provide for companies on the San Francisco Peninsula:
Consulting for High Availability Information Networks
Progent's design services for zero-downtime IT systems offer access to Microsoft and Cisco-certified network professionals who will help you create a robust network that incorporates key technologies and processes for line-of-business environments. Progentís engineering professionals can assist you to configure a system architecture with features that include fault tolerant Internet access, network load balancing, fault tolerant data centers, multi-site backup, high-availability interoffice connectivity, and high-reliability multi-location systems. Progent can also provide business continuity planning consultants to help you plan, test, and document a disaster recovery process founded on best practices.
Wireless VoIP Phone Solutions
Integration of Cisco's wireless IP phones typically demands that IT teams configure and optimize many key pieces of your Wi-Fi environment such as access points, routers and switches, Cisco wireless LAN controllers, and management tools. Progent's Cisco wireless IP phone configuration and troubleshooting consultants offer online and on-premises support to help your organization create and administer a Cisco wireless VoIP phone deployment by providing integration services that range from debugging the set up of a wireless IP phone or access point to providing project management outsourcing or co-sourcing for modernizing the wireless architecture of an entire campus.
Progent's Technical Response Center (TRC) Customer Commitment
Progent's Technical Response Center (TRC) is dedicated to delivering the highest quality of remote computer support available for urgent and standard problems. For urgent problems that affect multiple workers, vital people, or a mission-critical application, the TRC can respond in less than an hour. For non-critical issues, the TRC is committed to respond in two hours or less. In all cases, your trouble ticket will be created quickly and accurately, You will receive an acknowledgement from the ticketing system, and the TRC will get in touch with you on each resolved problem to make sure you are satisfied with the resolution and willing to close the trouble ticket. Find out more concerning Progent's Technical Response Center Customer Commitment.
Integration and Debugging Help with ASA 5500-X Firewalls with Firepower Services
The current Cisco ASA 5500-X Series of firewalls with Firepower Services provide significantly more value than Cisco's previous firewalls and have replaced the ASA 5500 and PIX firewalls for all new installations. Progent's Cisco-certified CCIE network experts can assist your company to manage your current PIX or ASA 5500 security appliances and upgrade efficiently to ASA 5500-X firewalls with Firepower Services. Progent's consultants offer online and on-premises help with ASA 5500-X firewalls with Firepower Services and can help your business to design, configure, tune, manage and troubleshoot firewall environments based around Cisco ASA 5500-X firewalls with Firepower Services.
Microsoft Exchange Server 2016 Migration Consulting
Progent's certified Microsoft Exchange 2016 experts can assist you in any and all facets of your migration to Exchange Server 2016 including planning high availability (HA) system topology for an on-premises, cloud-based or hybrid environment; licensing compliance for Exchange Server and Windows Server 2012 R2 or later; moving mailboxes; Windows Hyper-V design; determining storage requirements for your VMs, databases and log files; setting up HLB for fault-tolerant CAS services; planning, setting up and testing Exchange Servers and Windows Servers and Database Availability Groups (DAGs); setting up collaboration with SharePoint Server or SharePoint Online; preparing your firewall; resolving SSL issues; performing client remediation with Office 2010 or greater or Microsoft Office 365; and setting up Outlook on the web.
Help Desk Co-management Services
Progentís Help Desk Co-management services make it possible for your business to share responsibilities for Help Desk support transparently between your IT team and Progent's large roster of veteran desktop support technicians and subject matter experts. Progentís Co-managed Help Desk service is a collaborative service desk solution built around the top PSA platform for managing end-user service requests, ticket lifecycle, responsibility, progress tracking, and reporting. For more information, see Progentís Help Desk Co-management services.
Progent White Paper: Benefits of Outsourcing
Progent has put together a white paper that summarizes the benefits a small organization can realize from outsourcing IT administration services. To view this document and learn the reasons outsourcing can reduce expenses, streamline management, and enhance productivity,
visit Small Firm IT Outsourcing Advantages.
Progent provides onsite computer help, phone-based troubleshooting services, and optional 24x7 emergency technical help in San Mateo, Burlingame, Foster City, Belmont, San Carlos, Half Moon Bay and other cities throughout the Monterey Peninsula and the California Central Valley.
If your small business is in San Mateo or anywhere in the San Francisco Peninsula area
and you need technical support, IT outsourcing, or high-level expertise from a certified Progent professional,
call 650-931-2400 or visit Contact Progent.