Onsite Service Available in San Joaquin County, Stockton, Tracy, Manteca, Lodi, Escalon, Lathrop, Ripon

Locations with Onsite Support and Conference Facilities:
Progent offers consulting services and onsite technical support throughout the California Central Valley, and the Monterey Peninsula.

 Onsite IT Consulting
Progent locations in

City Address Phone Link
San Jose
Headquarters
2570 N. First Street, 2nd Floor
San Jose, CA 95131
408-240-9400 San Jose Network Support Services
Fremont 37053 Cherry Street
Newark, CA 94560
510-933-0400 Fremont Network Support Services
Hayward 26250 Industrial Blvd
Hayward, CA 94545
510-300-1400 Hayward Network Support Services
Oakland-Berkeley 1300 Clay Street
Oakland, CA 94612
510-899-7400 Oakland-Berkeley Network Support Services
Palo Alto 3790 El Camino Real
Palo Alto, CA 94306
650-543-0400 Palo Alto Network Support Services
Petaluma 755 Baywood Drive, 2nd Floor
Petaluma, CA 94954
707-772-1334 Petaluma Network Support Services
Pleasanton 4695 Chabot Dr, Suite 200
Pleasanton, CA 94588
925-621-2400 Pleasanton Network Support Services
Roseville-Citrus Heights 6520 Lonetree Blvd
Rocklin, CA 95765
916-910-1200 Roseville Network Support Services
Sacramento 1100 N Market Blvd
Sacramento, CA 95834
916-273-1400 Sacramento Network Support Services
San Francisco 388 Market Street
San Francisco, CA 94111
415-321-5400 San Francisco Network Support Services
San Jose 2570 N. First Street, 2nd Floor
San Jose, CA 95131
408-240-9400 San Jose Network Support Services
San Mateo 1900 S Norfolk, Suite 350
San Mateo, CA 94403
650-931-2400 San Mateo Network Support Services
San Rafael 700 Larkspur Landing Cir
Larkspur, CA 94939
415-526-1400 San Rafael Network Support Services
Santa Cruz 101 Cooper St, #4526
Santa Cruz, CA 95062
831-824-2134 Santa Cruz Network Support Services
Santa Rosa 131 Stony Circle
Santa Rosa, CA 95401
707-303-4400 Santa Rosa Network Support Services
Vacaville 3336 N Texas St
Fairfield, CA 94533
707-470-1313 Vacaville Network Support Services
Walnut Creek 1261 Locust St
Walnut Creek, CA 94596
925-362-2400 Walnut Creek Network Support Services

San Joaquin County small businesses adopt IT outsourcing to lower IT expenses and increase productivity. By using IT outsourcing, small companies gain reliable access to proven consulting experts while avoiding the need to expand the in-house support organization. IT outsourcing allows you to concentrate on your business goals without being sidetracked by day-to-day network management and support problems.

IT outsourcing is growing at an increasing pace among small businesses who once thought that this service alternative made economic sense only for large enterprises. A combination of new network management technologies and flexible service programs has made IT outsourcing the most cost-effective way for small companies to keep their networks running smoothly. Surveys point to several important reasons behind the acceptance of IT outsourcing by small businesses:

  • Allow management to focus
  • Save money and enhance productivity
  • Deploy internal resources more effectively
  • Benefit from outside specialists
  • Control in-house head count
Progent has provided IT outsourcing services for years and has developed support processes and service programs that are tailored to meet the needs of small businesses. Progent can assist your company in reducing IT costs and increasing the business value of your network. With Progent, you do not have to commit to expensive long-term contracts or monthly retainers for support services provided during regular business hours. You are billed only for services you received, and you can disengage at any time. Progent's team of experienced consultants have the breadth and depth of technical skill to offer support services that are more consistent than independent consultants or small consulting firms can deliver.

Progent offers a variety of IT outsourcing services for small businesses in the San Joaquin County:

Data Backup/Restore Expertise
Progent's backup and restore consultants can provide consulting support for a broad array of products and services that deliver solutions for protecting Microsoft Windows, Apple Mac, and Linux/UNIX physical and virtual servers and workstations as well as laptops and smartphones. Progent can help you with all major data protection products by delivering services that include Altaro VM Backup consulting, Barracuda Backup and disaster recovery preparedness expertise, and DoubleTake/Carbonite solutions. Progent also offers support for Acronis, Mozy, Retrospect for Macintosh, Time Machine, Symantec Backup Exec, BackupAssist, CrashPlan, and FLARs. For large organizations, Progent can provide VMware Site Recovery Manager (SRM) consulting. In addition, Progent's ProSight Data Protection Services are offered to small and mid-sized organizations as an affordable end-to-end service for secure backup and disaster recovery (BDR).

Design for Fault Tolerant Networks
Progent's consulting services for high availability networks provide Microsoft and Cisco-certified consulting professionals who will show you how to create a robust network that incorporates key technologies and procedures for line-of-business applications. Progentís engineering experts can assist you to implement a system architecture with features such as failover Internet access, system load balancing, fault tolerant data centers, cloud backup and restore, fault tolerant interoffice connectivity, and high-reliability multi-location systems. Progent can also provide disaster recovery planning experts to help you design, test, and document a disaster recovery process founded on best practices.

Progent's Technical Response Center Response Times
Progent's Technical Response Center (TRC) is dedicated to delivering the highest level of online network support services offered anywhere for emergency as well as standard problems. For urgent problems that impact multiple users, key people, or a mission-critical application, the Technical Response Center will engage in less than an hour. For standard issues, the TRC will in two hours or less. Under any circumstance, your trouble ticket will be generated promptly and correctly, You will be sent an acknowledgement from the ticketing system, and the TRC will contact you regarding every corrected issue to confirm you are comfortable with the results and ready to close the trouble ticket. Learn more details concerning Progent's TRC Customer Commitment.

Unified Communications Manager integration and troubleshooting
Cisco Unified Communications Manager (CUCM or Unified CM), previously known as CallManager, functions as the heart of Cisco's collaboration platform. Unified Communications Manager and Cisco Unified CM Express offer an advanced IP-PBX solution by integrating closely with apps like Unified Communications Manager IM and Presence Service with Jabber support, Unity Express for voicemail, Cisco Unified Mobility for Single Number Reach (SNR), and Unified Contact Center Enterprise (Unified CCE) for building a highly automated customer contact center. Progent's CCIE-certified Cisco Unified CM consultants can help with any aspect of CUCM configuration and debugging in areas such as integrating Cisco Voice over IP phones and desktop video IP phones, designing dial plans, setting up SIP trunks and CUBE internetworking, installing ISR G2 routers with CUBE support, designing Cisco UCS server clustering solutions for high availability, and integration with Exchange Server.

Microsoft System Center 2016 Operations Manager Support Services
Microsoft System Center 2016 Operations Manager is designed to ensure top performance and dependable uptime for key workloads by offering unified, mixed-platform tracking of physical and virtual infrastructure installed throughout local datacenters and private and public clouds. Progent's SCOM consulting group can provide advanced remote and onsite support to help businesses of all sizes to design, implement, optimize, update and troubleshoot Operations Manager 2016 deployments. Progent's Operations Manager 2016 consultants can help your company to move to Operations Manager 2016 from older versions of Operations Manager or from other monitoring products, or combine a variety of monitoring systems into a unified IT management ecosystem. Progent can also show you how to extend your Operations Manager 2016 scope to include infrastructure based in public clouds by delivering Azure consulting and Amazon AWS hybrid cloud expertise.

Microsoft Dynamics GP 2015 R2 Consultants
Dynamics GP 2015 R2 introduces a revamped design that improves cloud readiness, works with the most popular handheld devices, allows one-time login with Microsoft Azure Active Directory, and tightens security and compliance. Progent's experienced Microsoft Dynamics GP 2015 R2 consultants and developers have the broad knowledge and experience to resolve the critical technical and business issues involved with upgrading to Dynamics GP 2015 R2 and can help you to perform an efficient migration that will maximize the return on your investment in this powerful platform.

Efficient Pricing Model
Progent's simple by-the-minute billing model requires no complicated contracts, retainers or hidden charges. Many other companies have minimum billable time or other extra charges that drive up service. For remote support from Progent during regular working hours, you only get charged for the time spent resolving your problem. If it only takes ten minutes to solve your problem, then you are only billed for ten minutes. For advance scheduled onsite service work booked more than 24 hours in advance, you are billed exclusively for the time when a Progent expert is actually onsite solving your problems. Just Progent's value priced per-minute rate. For urgent same-day onsite service calls, you might be billed for our expertís travel time, but not an increased emergency rate. Because Progent maintains a large pool of engineers located within the entire service territory, an available engineer is typically near to assist. Progent can in addition dispatch on-premises support to most zip codes in the United States within 24 hours of receiving a support request. Progent's online technical support group has delivered assistance to small companies in every state in the U.S (Refer to Progent's customer testimonials.)

Apple macOS and OS X Help
Progent's consultants offer Apple macOS and OS X users a variety of services such as remote Mac desktop support, expertise with Mac applications, Outlook for Mac and Exchange Server expertise, Mac security and connectivity engineering, co-existence between Apple macOS and OS X and Windows networks, and one-on-one training. For business networks based exclusively on Apple macOS and OS X or for environments that utilize a combination of Apple macOS and OS X, Linux, and MS Windows-powered servers and desktops, Progent has the background and knowledge to deal with the challenge of designing, configuring, and supporting an IT infrastructure that is reliable, safe, fast, and supportive of your company's goals.

White Paper: Why Outsource?
Progent has written a white paper that explains the advantages a small company can derive by outsourcing IT support services. To view this white paper and find out how outsourcing can control costs, streamline management, and enhance efficiency, click Small Company IT Outsourcing Benefits.

Progent offers optional 24x7 onsite computer help and IT outsourcing services in Tracy, Manteca, Stockton, Lodi, Escalon, Lathrop, Ripon and cities throughout San Joaquin County, the Monterey Peninsula and the California Central Valley.

If your small business is in San Joaquin Countyand you are looking for technical assistance, information technology outsourcing, or high-level expertise from a Progent professional, call 209-929-1133 or visit Contact Progent.