Data Security and Compliance

The patching process can present a range of complications that vary from network to network. Resources that may require patching can be on-premises, in the cloud, mobile, or in the homes of telecommuters. Environments may include a mix of Windows, Linux, Apple, and Google operating systems and applications. Some patches can be installed automatically and at scale using tools like Microsoft Configuration Manager, Intune, or Azure Update Management. Others must be performed manually. Patching for core systems must be scheduled to minimize business disruption. In some mission-critical environments, patches must be carefully tested before being approved for production.

Progent's managed services for patch management provide businesses of any size an affordable end-to-end solution for identifying, acquiring, evaluating, testing, prioritizing, scheduling, applying, and documenting software and firmware updates to your ever-evolving IT network. In addition to optimizing the security and functionality of your IT network, Progent's patch management services give your IT staff time to focus on strategic projects and tasks that deliver maximum business value to your network.

Progent's Patch Management Processes
Progent offers standard and custom service programs for software and firmware patching. These managed services allow you to offload part or all of your patch management tasks to a nationwide IT support firm with over two decades of experience providing network design, deployment, and support to organizations of all sizes worldwide. Progent works closely with your IT managers to define the scope of the services you require. Services available from Progent for patch management include:

• Discover network assets: This can include business-critical applications like Exchange and SQL, web-facing servers, desktop and mobile endpoints, security appliances such as firewalls, and network infrastructure devices like switches and Wi-Fi access points.
• Identify assets to be managed: Progent will work with you to determine which of your network assets you wish to select for ongoing patch management services. Progent offers a variety of standard programs that cover specific classes of items and Progent can also create custom programs to meet your unique requirements.
• Deploy patch management tools: Progent is familiar with a wide selection of patch installation tools and patch tracking databases. Available tools include Azure Update Management for cloud-based assets, Configuration Manager for on-prem assets, Intune for mobile devices, IT Glue for documentation, plus a selection of advanced anti-virus platforms. Together, these tools allow you to automate and track updates for resources located in public and private clouds, on-premises, on the road, at branch offices, and in the residences of at-home workers.
• Analyze patch status and perform risk analysis of missing patches: Generally, systems with up-to-date patching are more secure and stable than those with sporadic updates. However, some patches have the potential to disrupt essential business operations by introducing compatibility problems, system instability, or unfamiliar and confusing changes to user experiences. Progent can help you determine which patches carry a risk to your organization's IT environment, or which patches should be assigned a high priority because they block a major security threat. Progent's experience with patch management can help you maintain a secure network without compromising productivity.
• Develop a patch management program: Progent's team of experts can assist in designing and managing a patch management program that fits your business needs and security requirements. Progent offers standard and custom patch management services and can help with automated as well as manual patching. Progent can manage mission-critical assets only, all patchable resources, or anything in between.
• Patch testing: Even the world's largest networks, including Amazon AWS and Microsoft Azure, have experienced major outages caused by updates that were insufficiently tested before being applied to production systems. For organizations with no tolerance for downtime, Progent can help create test environments that allow you to make sure new patches will not cause stability problems for your network.
• Prioritize and schedule patches: Progent can help you determine which patches should be performed immediately and which can be safely delayed in order to minimize business disruption. Some regulatory standards, such as the Payment Card Industry (PCI) Data Security Standard, require that the most critical security patches be installed within a certain timeframe.
• Document patch history and status: Progent can create a centralized knowledge base for tracking the patch level of every monitored asset. This makes it easy to find where software, firmware, or driver updates can be downloaded and includes patch release dates, release notes, and other important information required for a comprehensive patch management solution.
• Troubleshoot patch failures: Patches to some key resources such as operating systems or application servers can cause unforeseen compatibility or stability issues, especially with legacy or home-grown software or older devices. Progent has the breadth of experience to help you quickly identify and mitigate problems that may arise as a result of applying an update.

Progent has provided advanced support for Cisco networking products for more than two decades and also offers expertise with other major vendors including Juniper, Palo Alto Networks, SonicWall, Fortinet, WatchGuard, and CheckPoint. Progent's managed services for patch management can help you consolidate your software update solution to include network appliances along with servers, endpoints, applications software, and IoT devices.

Progent's Standard and Custom Patch Management Services
Progent offers a range of standard patch management packages that include backup services, reporting, and documentation. Pricing is based on the type and quantity of devices covered. Additional services including building environments for pre-installation patch testing are billed at time and material rates. Custom packages are also available and typically cover specialized devices and/or applications.

• ProSight Performance Monitoring
• Key Application Maintenance - Exchange, SQL, etc.
• Scheduled Patching and Preventative Maintenance
• License & Asset reporting and management
• Managed Anti-Virus - Current AV system
• Initiate Server backup once complete
• Additional Support Billed at T&M Rates
• AIX Scan - Active Directory and report yearly
• IT Glue access control and asset documentation

• Compliance scan of all Windows and Linux servers
• Update compliance assessment results for enabled machines
• Scheduled Patching and Preventative Maintenance
• License & Asset reporting and management
• Managed Anti-Virus - Current AV system
• Initiate Server backup once complete
• Additional Support Billed at T&M Rates
• IT Glue access control and asset documentation

• ProSight Availability Monitoring
• OS & 3rd Party Patch Management
• Scheduled Preventative Maintenance
• Managed Anti-Virus - current AV system
• Hosted Anti-Spam - Spam Hero
• Additional Support Billed at T&M Rates
• IT Glue access control and asset documentation

• Physical and Virtual Servers
• Windows Server Patch Management
• Exchange and SQL
• Patch Reporting
• Initiate Server backup once complete
• IT Glue access control and asset documentation

• ProSight Availability Monitoring
• OS & 3rd Party Patch Management
• Scheduled Preventative Maintenance
• Additional Support Billed at T&M Rates
• IT Glue access control and asset documentation

Security Critical Patches - applied within 48 hours of Progent being notified - invoiced only when needed

PROACTIVE Network Device Patching

• Monthly Network Health Review
• Firewall, router and Managed Switch Patching
• Additional Support Billed at T&M Rates
• IT Glue access control and asset documentation

• Firewall, router, wireless controllers and managed switches patching
• Additional Support Billed at T&M Rates
• IT Glue access control and asset documentation

Security Critical Patches - applied within 48 hours of Progent being notified - invoiced only when needed

Initial Patching Event Additional Costs:
Initial Patching will have an additional cost per server or network device to provide for review and documentation of current patch level and any other documentation needed for properly managing the ongoing patching as defined above. If multiple patches are needed that require additional time for the initial patching, Progent will provide any estimates beyond the normal patching cost.

Additional Services Available:

• SentinelOne Active Security Monitoring and AV
• Bitdefender AV
• Auvik Network and ProSight Systems Monitoring
• Patching testing before deployment
• Server hosting in private data center
• Customized management and patching available
• Security and compliance services
• Disaster recovery and business continuity planning

Contact a Progent Expert about Patch Management Services
For more information about Progent's patch management services, call Progent at 800-993-9400 or see Contact Progent.

Ransomware 24x7 Hot Line: Call 800-462-8800
Progent's Ransomware 24x7 Hot Line is intended to help organizations to carry out the urgent first steps in responding to a ransomware attack by containing the malware. Progent's online ransomware engineer can help businesses to identify and quarantine infected servers and endpoints and protect undamaged assets from being penetrated. If your network has been penetrated by any strain of ransomware, don't panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800. For details, visit Progent's Ransomware 24x7 Hot Line.