Patch Management: Challenges and Solutions
Patch Management ConsultingPatch management is a critical and complex task. Timely and properly managed patching optimizes cybersecurity, compliance, availability, and functionality. Haphazard patch management can result in security gaps, compatibility problems, sluggish or erratic performance, unnecessary downtime, or loss of important features. Patching involves more than periodic updates of operating systems and applications for servers and endpoints. Firmware patches can be essential for peripherals such as printers and scanners, network infrastructure appliances like routers and Wi-Fi access points, and Internet-of-Things (IoT) devices like sensors and robotics.

Patch Management Consultants

Progent's Patch Management Services can cover IoT devices like sensors and robotics

The patching process can present a range of complications that vary from network to network. Resources that may require patching can be on-premises, in the cloud, mobile, or in the homes of telecommuters. Environments may include a mix of Windows, Linux, Apple, and Google operating systems and applications. Some patches can be installed automatically and at scale using tools like Microsoft Configuration Manager, Intune, or Azure Update Management. Others must be performed manually. Patching for core systems must be scheduled to minimize business disruption. In some mission-critical environments, patches must be carefully tested before being approved for production.

Progent's managed services for patch management provide businesses of any size an affordable end-to-end solution for identifying, acquiring, evaluating, testing, prioritizing, scheduling, applying, and documenting software and firmware updates to your ever-evolving IT network. In addition to optimizing the security and functionality of your IT network, Progent's patch management services free up time for your IT staff to focus on strategic projects and tasks that deliver maximum business value to your network.

Patch Management Experts

Patch management is a closed-loop process central to your risk management strategy

Progent's Patch Management Processes
Progent offers standard and custom service programs for software and firmware patching. These managed services allow you to offload part or all of your patch management tasks to a nationwide IT support firm with over two decades of experience providing network design, deployment, and support to organizations of all sizes worldwide. Progent works closely with your IT managers to define the scope of the services you require. Services available from Progent for patch management include:

  • Discover network assets: This can include business-critical applications like Exchange and SQL, web-facing servers, desktop and mobile endpoints, security appliances such as firewalls, and network infrastructure devices like switches and Wi-Fi access points.
  • Identify assets to be managed: Progent will work with you to determine which of your network assets you wish to select for ongoing patch management services. Progent offers a variety of standard programs that cover specific classes of items and Progent can also create custom programs to meet your unique requirements.
  • Deploy patch management tools: Progent is familiar with a wide selection of patch installation tools and patch tracking databases. Available tools include Azure Update Management for cloud-based assets, Configuration Manager for on-prem assets, Intune for mobile devices, IT Glue for documentation, plus a selection of advanced anti-virus platforms. Together, these tools allow you to automate and track updates for resources located in public and private clouds, on-premises, on the road, at branch offices, and in the residences of at-home workers.
  • Analyze patch status and perform risk analysis of missing patches: Generally, systems with up-to-date patching are more secure and stable than those with sporadic updates. However, some patches have the potential to disrupt essential business operations by introducing compatibility problems, system instability, or unfamiliar and confusing changes to user experiences. Progent can help you determine which patches carry a risk to your organization's IT environment, or which patches should be assigned a high priority because they block a major security threat. Progent's experience with patch management can help you maintain a secure network without compromising productivity.
  • Develop a patch management program: Progent's team of experts can assist in designing and managing a patch management program that fits your business needs and security requirements. Progent offers standard and custom patch management services and can help with automated as well as manual patching. Progent can manage mission-critical assets only, all patchable resources, or anything in between.
  • Patch testing: Even the world's largest networks, including Amazon AWS and Microsoft Azure, have experienced major outages caused by updates that were insufficiently tested before being applied to production systems. For organizations with no tolerance for downtime, Progent can help create test environments that allow you to make sure new patches will not cause stability problems for your network.
  • Prioritize and schedule patches: Progent can help you determine which patches should be performed immediately and which can be safely delayed in order to minimize business disruption. Some regulatory standards, such as the Payment Card Industry (PCI) Data Security Standard, require that the most critical security patches be installed within a certain timeframe.
  • Document patch history and status: Progent can create a centralized knowledge base for tracking the patch level of every monitored asset. This makes it easy to find where software, firmware, or driver updates can be downloaded and includes patch release dates, release notes, and other important information required for a comprehensive patch management solution.
  • Troubleshoot patch failures: Patches to some key resources such as operating systems or application servers can cause unforeseen compatibility or stability issues, especially with legacy or home-grown software or older devices. Progent has the breadth of experience to help you quickly identify and mitigate problems that may arise as a result of applying an update.
Patch Management for Network Infrastructure from Cisco and Other Vendors
Software and firmware updates are frequently released for network infrastructure appliances like firewalls, routers, switches, wireless controllers, and Wi-Fi access points. These updates typically harden security, improve feature sets, or mitigate stability and compatibility issues. Managing updates for these infrastructure devices can pose a challenge, especially in mixed-vendor environments and networks that have a combination of on-premises datacenters, at-home workers, branch offices, and cloud-hosted resources. In addition to tracking and acquiring updates, IT managers must make sure network appliances have sufficient disk space and patches are transferred cleanly and work properly.

Progent has provided advanced support for Cisco networking products for more than two decades and also offers expertise with other major vendors including Juniper, Palo Alto Networks, SonicWall, Fortinet, WatchGuard, and CheckPoint. Progent's managed services for patch management can help you consolidate your software update solution to include network appliances along with servers, endpoints, applications software, and IoT devices.

Patch Management Services for Network Infrastructure Appliances

Progent offers patch management expertise for network appliances from Cisco and other leading vendors

Progent's Standard and Custom Patch Management Services
Progent offers a range of standard patch management packages that include backup services, reporting, and documentation. Pricing is based on the type and quantity of devices covered. Additional services including building environments for pre-installation patch testing are billed at time and material rates. Custom packages are also available and typically cover specialized devices and/or applications.

PROACTIVE Server Patch Management

On Prem or Private Cloud Server: Azure Cloud Servers Patch Management:
  • Compliance scan of all Windows and Linux servers
  • Update compliance assessment results for enabled machines
  • Scheduled Patching and Preventative Maintenance
  • License & Asset reporting and management
  • Managed Anti-Virus - Current AV system
  • Initiate Server backup once complete
  • Additional Support Billed at T&M Rates
  • IT Glue access control and asset documentation
On Premises or Virtual Workstation:
  • ProSight Availability Monitoring
  • OS & 3rd Party Patch Management
  • Scheduled Preventative Maintenance
  • Managed Anti-Virus - current AV system
  • Hosted Anti-Spam - Spam Hero
  • Additional Support Billed at T&M Rates
  • IT Glue access control and asset documentation
BASIC Server Patch Management

Managed Patch both Physical and Virtual Servers: On Premises or Virtual Workstation Patch Management: Server or Workstation Security SLA - Add on service

Security Critical Patches - applied within 48 hours of Progent being notified - invoiced only when needed

PROACTIVE Network Device Patching

Internet Facing Hardware - Managed Devices (Security appliances, firewalls, routers): Internal Network Hardware - Managed devices (wireless controllers, Wi-Fi access points, switches): Network Device Security SLA - Add on service

Security Critical Patches - applied within 48 hours of Progent being notified - invoiced only when needed

Initial Patching Event Additional Costs:
Initial Patching will have an additional cost per server or network device to provide for review and documentation of current patch level and any other documentation needed for properly managing the ongoing patching as defined above. If multiple patches are needed that require additional time for the initial patching, Progent will provide any estimates beyond the normal patching cost.

Additional Services Available:

Download Progent Patch Management Services Datasheet
To download a datasheet about the features and benefits of Progent Patch Management Services, select:
Progent Patch Management Services Datasheet. (PDF - 330 KB)

Contact a Progent Expert about Patch Management Services
For more information about Progent's patch management services, call Progent at 800-993-9400 or see Contact Progent.

Ransomware 24x7 Hot Line: Call 800-462-8800
Progent's Ransomware 24x7 Hot Line is designed to assist you to take the time-critical first step in responding to a ransomware attack by putting out the fire. Progent's remote ransomware engineer can help you to locate and quarantine infected devices and guard clean assets from being penetrated. If your system has been penetrated by any strain of ransomware, act fast. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800. For more information, visit Progent's Ransomware 24x7 Hot Line.

An index of content::

  • 24-7 Freelance Cisco Consultant Part Time Jobs Freelance MRP Consultants Part Time Job
  • 24-7 Integration Support Microsoft SharePoint 2013 Silicon Valley SharePoint Server 2013 Integration Services San Jose - Sana Clara
  • 24-Hour Spora Ransomware Hot Line Anchorage Alaska Snatch Ransomware Hot Line Anchorage, AK

  • 24 Hour Exchange 2019 Edge Transport Server Online Support
    Exchange 2019 Data Loss Prevention Integration

    Progent can assist your organization in any phase of your migration to Exchange Server 2019 such as configuring Windows Server 2019 Core for hosting Exchange; designing high availability (HA) architecture for an on-premises, cloud-based or hybrid environment; migrating mailboxes; planning and implementing Hyper-V; setting up hardware load balancing (HLB); building DAG groups with MCDB solid-state caching; setting up Skype for Business 2019 for voicemail; integration with SharePoint; updating firewalls; integration with Microsoft 365 and setting up Outlook.

  • 24x7 Saddle Brook Nephilim Ransomware Settlement Support Saddle Brook-Teterboros, NJ Saddle Brook Crypto-Ransomware Settlement Negotiation Consultants Saddle Brook-Clifton, NJ
  • Broomfield, Colorado Microsoft SQL Server 2017 Network Design and Consulting Broomfield-Thornton, CO, United States Microsoft SQL Server 2016 Network Consulting Company
  • Cambridge Cambridge WannaCry Crypto-Ransomware Settlement Help Cambridge Cambridge Sodinokibi Crypto-Ransomware Settlement Consultants
  • Printer firmware patch management Consult
  • Charleston Mount Pleasant Charleston WannaCry Ransomware Settlement Negotiation Services Charleston Ransomware Negotiation Consulting Charleston, SC, America

  • On-site Technical Support Microsoft 365 Word Integration
    Top Office 365 Excel Integration IT Consultant

    Progent can help you to evaluate the many subscription options offered with Microsoft 365, previously called Office 365, and configure your network with Microsoft 365 in a way that delivers maximum business value. Progent offers expertise with multi-platform networks that include Windows, macOS or OS X, and Linux technology. Progent can also assist you to build and manage hybrid networks that transparently combine on-premises and cloud products and services.

  • Cisco VoIP Server Help Vancouver , British Columbia Cisco CCIE Online Network Architect Firms

  • 64-bit Processing Consult
    Technical Support Services 64-bit Upgrade

    Progent's Microsoft-expert engineers can help you to enhance your workstations from 32 to 64 bits. Progent can assist you to calculate the costs and advantages of moving to 64-bit desktop computing, plan an efficient upgrade process that minimizes business interruptions, and deliver inexpensive, professional online help to assist your company to install 64-bit PC desktop operating systems and application programs on your existing hardware.

  • Configure Exchange 2010 Server Santa Rosa California, U.S.A. Microsoft Exchange Security Consulting Group
  • Corpus Christi Telecommuters Voice/Video Conferencing Solutions Assistance Nueces County Texas Telecommuters Consulting Services in Corpus Christi - Conferencing Technology Consultants Corpus Christi Kingsville
  • Printer firmware patch management Consult
  • Cybersecurity Pen Testing Technical Support Services Stealth Penetration Testing Security Audit Services
  • Disaster Recovery Test Lab Consultants System Testing Consultants
  • Downers Grove-Naperville, Illinois, America Short Term IT Staffing for IT Service Teams Supplemental Network Support Staffing Support Consulting Support Downers Grove Illinois
  • Emergency Telecommuters Tampa Consulting - VoIP Solutions Consulting Services Tampa, FL, United States Telecommuters Guidance in Tampa - VoIP Technology Consulting and Support Services Tampa St Petersburg Clearwater
  • Exchange Server 2000 Upgrade Outsourcing Microsoft Exchange Upgrade Specialists
  • Fort Lauderdale Lockbit Crypto-Ransomware Forensics Investigation Fort Lauderdale, FL Fort Lauderdale Ryuk Ransomware Forensics Investigation

  • Largest Google GCP hybrid cloud integration Consulting Services
    Google GCP Cloud Vision Professional

    Progent can provide cost-effective remote and on-premises consulting to assist companies of any size to move all or part of their critical network resources to Google Cloud Platform (GCP). This can save management hassle and hardware costs and enable access to Google's cutting edge AI and machine learning technology. Progent can help your IT team with every aspect of Google Cloud Platform integration including requirements analysis, preparedness assessment, system design and review, testing, configuration, administration, performance tuning, licensing management, disaster recovery mechanisms, and security strategies.

  • Greensboro Work from Home Employees Set up Consulting Experts Greensboro Piedmont Triad, USA At Home Workforce Greensboro Consulting Services - Integration Consulting Experts
  • 24-Hour Smartphone patch management Engineers
  • IT Staff Augmentation for Computer Support Teams Thousand Oaks Moorpark Thousand Oaks, Conejo Valley Temporary IT Staffing Support Services Consulting Services
  • MS Dynamics GP (Great Plains) Fort Wayne Supplier - Upgrade Expert Allen County Indiana, US MS Dynamics GP (Great Plains) Fort Wayne Premier Partner - Setup Outsourcing
  • Madison Consulting Support for Computer Support Organizations Dane County Wisconsin Madison Baraboo Consulting Expertise for Network Service Firms nearby Madison - Short-Term Support Staff Expansion
  • Microsoft MCSA Consulting Jobs Available Silicon Valley, California, United States Freelancing Jobs MCSE Consultant San Jose
  • Microsoft SQL Server 2016 Network Engineer LA Microsoft SQL 2008 Outsourcing Santa Monica

  • Consultant Services VMware VDP Backup,
    CrashPlan Backup Consultant Services

    Progent offers affordable remote access to engineers skilled in a wide range of products and services that provide solutions for protecting Windows, Apple Mac, and Linux/UNIX servers and desktops as well as laptops and smartphones. Progent can provide expertise for leading backup platforms such as Acronis, Barracuda Backup, Altaro VM Backup, Symantec Backup Exec, BackupAssist Software, CrashPlan, Double-Take Software, MozyPro, Retrospect, Apple Time Machine, VMware Data Recovery, and Solaris FLARs. Progent can help you to design, enhance, or maintain backup systems for a variety of topologies including local, remote, cloud-based, or hybrid.

  • Offsite Workforce Consulting Services near Monterrey - Integration Assistance San Pedro Garza García Remote Workforce Monterrey Guidance - Infrastructure Consulting San Nicolás de los Garza
  • Private Cloud Virtual Datacenter Hosting Professionals ProSight Hosting for Virtual Servers Services
  • Progent Cybersecurity Experts in the News Engineers After Hours Network Security Expert Darrin Johnson Services
  • Remote Workers Consultants - Stockton - Cloud Integration Systems Consulting Services Lathrop, Ripon CA Work from Home Employees Guidance nearby Stockton - Cloud Integration Systems Consultants
  • Rio de Janeiro Crypto-Ransomware Assault Recovery Rio de Janeiro Rio de Janeiro Ryuk Crypto-Ransomware Counter-Measures Rio de Janeiro
  • Consultancy iPad patch management
  • Ryuk Remote Crypto-Ransomware System-Restoration Experts New Haven New Haven, United States New Haven Egregor Crypto-Ransomware Operational Recovery New Haven County Connecticut
  • San Bernardino County California Top Ranked Remote Workers Ontario Guidance - Cloud Integration Technology Consulting Experts Ontario At Home Workforce Guidance near Ontario - Cloud Systems Expertise
  • San Diego, California IT Consultants Urgent La Jolla Manager
  • Santa Cruz County Network Services Santa Cruz Computer Help
  • Scottsdale Ryuk Ransomware System-Rebuild Scottsdale Arizona Scottsdale Dharma Crypto-Ransomware Mitigation Scottsdale Tempe Paradise Valley

  • GSNA Design Consultants
    Microsoft Certified Application Developer (MCAD) Information Technology Outsourcing Group

    Progent provides customers the services of engineers who have been awarded some of the IT industry's most prestigious credentials. Progent believes that clients have the right to be sure that their IT support providers have accredited testing plus extensive practical experience so that Progent's customers can use Progent's service with confidence. In many cases, vendor certifications like the Cisco Certified Internetwork Experts confers priority for significantly better vendor assistance than is available to uncertified consultants, allowing Progent to deliver customers a higher class of computer support. In other cases, major certifications such as CISA or ISSAP for IT security can aid enterprise clients to show compliance with regulatory requirements by engaging the assistance of recognized IT experts.

  • Security Cybersecurity Contractors Tacoma Puyallup Auburn WA Tacoma Olympia, U.S.A. Security Firewall Configure
  • São Paulo Crypto-Ransomware Settlement Negotiation Experts Centro de São Paulo São Paulo NotPetya Crypto-Ransomware Settlement Negotiation Experts
  • Telecommuters Consulting Services in Fort Wayne - Integration Solutions Consultants Fort Wayne International Airport FWA, USA Offsite Workforce Fort Wayne Consulting Experts - Support Consulting and Support Services Allen County Indiana
  • IoT device patch management Consultants
  • Work at Home Employees Consulting nearby Fort Myers - Management Tools Consulting and Support Services Fort Myers Fort Myers At Home Workforce Management Solutions Consulting and Support Services Fort Myers, Florida
  • Work at Home Employees Sarasota Consulting Services - VoIP Technology Guidance Fargo-Bismarck Fargo-Bismarck, North Dakota Remote Workforce Sarasota Consultants - VoIP Systems Consulting and Support Services

  • Consulting Services Cisco VoIP Phones and Contact Center
    IP Endpoints Network Consultant

    Progent's Cisco CCIE-certified network infrastructure experts can provide high-level support services for Cisco Unified Communications Manager (CUCM) (previously CallManager). Progent can help your organization to integrate VoIP phones, design dial plans, set up SIP trunking and PSTN connections, deploy Cisco ISR G2 routers with CUBE support, and deploy UCS server failover solutions.

  • Work from Home Employees Huntington Beach Consultants - Infrastructure Consulting Services Huntington Beach California Huntington Beach, Orange County Remote Workforce Consulting and Support Services near Huntington Beach - Integration Consulting Services
  • Xamarin Programming Company .NET Raspberry Pi Reporting

  • Consult Cybersecurity Vulnerability Evaluation
    24-7 Specialists Internal Security Inventory

    Progent offers special security packages designed to deliver larger corporations an objective and comprehensive security audit from a group of certified security engineers. All Progent's security evaluation bundles incorporate a collection of procedures like automated scans from within and from outside the corporate security perimeter, professional interpretation of captured data by certified security engineers, creation of a paper documenting the results, plus a live high-level executive outbrief and a detailed live outbrief for internal IT managers.

    © 2002-2024 Progent Corporation. All rights reserved.