Progent offers a selection of network support bundles for small organizations. These information technology outsourcing and server monitoring services are based on the proactive problem solving capabilities of System Center Operations Manager 2007, a state-of-the-art server and system support software platform that tracks the availability, performance, and security of your network and isolates potential troubles before they can bring down your network. With Progent's affordably priced IT support packages, small organizations can choose a basic co-sourcing package built around Microsoft System Center Operations Manager with network monitoring, reporting, Help Desk and online troubleshooting or a comprehensive round-the-clock outsourcing solution.
ProSight Data Protection Services provide small and mid-sized organizations a low cost and fully managed service for reliable backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight DPS automates and monitors your backup processes and allows fast recovery of critical files, applications and virtual machines that have become lost or corrupted due to hardware breakdowns, software glitches, disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's BDR consultants can deliver world-class expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory standards like HIPPA, FINRA, and PCI and, when needed, can assist you to restore your business-critical information.
Progent's Cisco wireless IP phone configuration experts offer online and onsite support to help your organization build and administer a Cisco wireless VoIP phone deployment by providing integration services that range from debugging the configuration of a wireless IP phone or AP to providing comprehensive project management outsourcing or co-sourcing services for updating the Wi-Fi infrastructure of a campus.
If your office network combines Linux-based products platforms with Microsoft Windows, Progent can assist you to integrate your computers into a cohesive environment that allows all your OS platforms to run side by side for easy management, seamless information exchange, high reliability, enhanced performance, and tight security. Progent's UNIX/Linux and Microsoft Windows coexistence support offerings feature network architecture configuration and service, support for Windows services for UNIX, remote server monitoring and administration, online network support and repair, on-site technical support, and Help Desk services.
Progent's consultants have delivered support for Dynamics GP and Great Plains software for nearly 20 years and Progent has delivered integration, customization, education, and debugging services since the platform's debut. Progent can provide high-level expertise for updating legacy Dynamics GP/Great Plains deployments. Progent can help your business to plan, test, and carry out an efficient upgrade from a a legacy version of GP to the newest release of Microsoft Dynamics GP.
Barracuda Backup is a low-cost, subscription backup and disaster recovery service for small and medium-size businesses. A Barracuda Backup deployment can include a custom-designed hardware storage device built by Barracuda or a virtual appliance with similar functionality but which uses your own storage hardware. Barracuda Backup safeguards critical business data produced locally, at one or more remote locations, or in the cloud. For disaster protection, you can replicate data to the Barracuda Cloud, to Amazon AWS, or to any site with a Barracuda Backup appliance. Progent is a Barracuda partner and Progent's Barracuda Backup consulting experts can provide a wide array of consulting services to assist you to plan, configure, operate and repair a backup and disaster recovery solution built on Barracuda Backup.
Remote continuous network monitoring, proactive alerts, and actionable reports are crucial to maintaining the proper operation of your network and eliminating unnecessary and costly downtime. Remote Monitoring and Management solutions have advanced to the point that companies of any size can get a level of protection that was previously limited to enterprises. Progent offers a variety Remote Monitoring and Management (RMM) options available as low-cost service packages created to assist you to detect and resolve a most network problems before they get big enough to hurt productivity.
Progent's certified consultants can help you to assess the benefits of Windows Server 2012 R2 for your organization, develop test environments and rollout strategies, optimize your network infrastructure for local, multi-site, cloud-based, and hybrid datacenters, train your IT support team, create a corporate-wide security plan, streamline network management, assist with creating applications, and generate and validate a disaster recovery/business continuity plan.
Progent can help you design, deploy, manage, monitor, and repair a viable Wi-Fi LAN infrastructure, recommend appropriate technology, and configure wireless access points, bridges, radio antennas, wireless controllers, and other wireless products. Progent can also show you how to create a thorough 802.11x network security strategy that is well aligned with the security plan for your overall business network.
With the Catalyst line of switches for small and mid-size companies, Cisco allows companies to realize the full benefits of adding intelligence into their networks. Cisco's switching product line makes it possible to deploy capabilities that make your IT network highly robust to handle real-time requirements, expandable to facilitate growth, secure enough to protect confidential information, and designed for differentiating and managing traffic flows to streamline system operations. Progent's CCIE and CCNP certified engineers can help you select and deploy Catalyst switches appropriate for your company. In addition, Progent's CISSP certified security specialists can help you develop a comprehensive protection policy and configure Cisco switches so they help enforce your security policies. Cisco Catalyst switches that Progent provides expertise for include the Cisco Catalyst 2950 switches, Catalyst 3560 switches, Catalyst 4900 switches, and Cisco Catalyst 6500 Series Switches.
Progent is one of the most experienced IT support companies for designing email and messaging solutions powered by Microsoft Exchange 2000. Progent specializes in helping small companies get all the benefits of Microsoft Exchange 2000 under typical scenarios including updating from Microsoft Exchange 5.5 Server, migration from an ISP-based or POP3 e-mail system, and outsourcing your Exchange 2000 support.
If your company operates a UNIX, Linux, or Sun Solaris environment or a mixed-platform network, Progent's CISM and ISSAP-certified security specialists can help your whole organization in a wide range of security topics including security management procedures, security design and strategies, connection management systems and techniques, applications development security, operations security, hardware security, telecommunications, network and web security, and workplace recovery preparedness. CISA and CISSP stipulate the fundamental competencies and worldwide standards of knowledge that information security professionals are expected to master. These accreditations offer executive management the confidence that those who have earned their CISA or CISM qualification have demonstrated the background and theory to offer effective security support and consulting services.
Progent can provide the expertise of Microsoft-certified consultants as well as seasoned database application developers, DBAs, project managers, Cisco-certified network engineers, business continuity planning specialists, and security professionals to assist you to evaluate the likely benefits of SQL Server 2012 for your business, set up pilot environments at your site or at Progent's lab, plan and execute out an efficient transition to SQL Server 2012 from earlier releases of SQL Server or from other database solutions, and configure an efficient and safe network infrastructure that helps you realize the full strategic benefit of Microsoft SQL Server 2012.
Progentís Technical Response Center provides affordable nationwide extended hours online assistance for information systems based on Windows and Cisco products and technologies. Progent's Microsoft and Cisco-Certified support experts provide 24x7 telephone support and remote secure computer access to troubleshoot and repair network problems quickly and affordably.
Progent offers fault tolerant load balancing consulting that addresses system load balancing, load balanced applications, network infrastructure routing, and content delivery technology such as F5 Networks 3DNS. non-stop load balancing providers for which Progent offers consulting expertise include Microsoft Windows Server 2003 Network Load Balancing Manager, Citrix Metaframe and Presentation Server, Cisco CSS, Cisco Content Engine and LocalDirector 400 series, and F5 Networks 3-DNS.
Progent's Cisco-certified IP phone and video IP phone consultants can assist your business to configure, manage, and troubleshoot Cisco IP phones, video IP phones and wireless IP phones. Progent can provide support for all versions of Cisco's IP phones from legacy Voice over IP products to the newest HD media phones. Progent's consultants can also assist you to integrate your VoIP phones and video IP phones with Cisco Unified CM, previously named CallManager, or with Unified Communications Manager Express (CME) to create a state-of-the-art IP-PBX ecosystem for unified messaging and collaboration. Progent can also help you to install Cisco Unified Communications Manager apps such as Unified CM IM and Presence Service with Jabber support, Cisco Unity Connection for voicemail, Mobile Connect for Single Number Reach, and Unified Contact Center Enterprise (Unified CCE) for creating an advanced customer contact solution. Progent can provide support with any facet of Cisco IP Phone integration including designing dial plans, configuring SIP gateways, installing ISR G2 routers with CUBE VoIP networking support, and creating UCS server clustering and Cisco SRST systems for survivability.
Even if your company has a minimal computer services staff and a limited technology budget, your information system can still have the same high availability and performance that once required a large internal service group. Progent's 24x7 Network Support Services for small businesses combine the expertise of world-class Microsoft-expert and Cisco-premier IT professionals, the most recent network management software for proactive monitoring and alerts, and economical service packages such as a help desk service to keep your mission-critical network applications and hardware operating.
Progent's Palo Alto Networks firewall experts can help you choose, deploy, and manage Palo Alto Networks firewalls to create a next-generation security environment that spans your on-premises and cloud assets and guards any user at any location with any endpoint device.
Microsoft System Center 2016 provides important enhancements in the management of hybrid cloud environments through advanced integration with Windows Server 2016, Windows 10 clients; unified management of mixed-OS networks that incorporate Linux, Microsoft Hyper-V and VMware; and expanded public and private cloud support such as tighter integration with Intune for iPhone and Google Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's Microsoft-certified consulting staff offers advanced online and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help organizations of any size to design and configure a new implementation of Microsoft System Center 2016, extend or tune an existing one, migrate efficiently from a previous version of System Center, or debug your System Center solution.
Infor CloudSuite Industrial, formerly known as SyteLine, is an ERP platform that embodies over a quarter century of background helping manufacturing and distribution organizations to simplify supply chains and streamline critical processes in order to bring products to market quickly and meet customer schedules consistently. Progent can provide the expertise of an ERP specialist with over two decades of background with the Infor CloudSuite Industrial/SyteLine platform. Progent offers online or on-premises services that spans from as-needed guidance to solution planning and project management. Sample consulting services available from Progent for CloudSuite Industrial/SyteLine include installation, upgrades, process improvement, application development, CPQ, web site integration, troubleshooting, ETL, Amazon AWS integration, disaster recovery planning, and database administration.
Progent is seeking to hire full-time, results-oriented Microsoft certified consultants with Microsoft Certified Systems Engineer certification; Cisco accredited system consultants with Cisco CCNP or CCIE credentials; security consultants with CISSP or CISA or equivalent security certification; and advanced network design experts with experience in mobile solutions, wireless connectivity, fault tolerance, business continuity, data preservation, and virtual servers. Progent also seeks employees to join our team of help desk support technicians and off-site support professionals. In addition, Progent is seeking talented administrators who can perform effectively in Progent's fast-paced, virtual office culture.
Progent's certified consultants offer technical support and network consulting services for Exchange Server 2003, Microsoft Windows 2003 Server, and for the entire line of Microsoft server platforms. Progent's upgrade, configuration, management, and troubleshooting expertise for Exchange Server include system design, deployment, documentation, local and off-site technical support, Help Desk Call Center support, certified security consulting, and full-service network management outsourcing.
Mid-sized businesses can derive all the benefits of Microsoft System Center Operations Manager and have quick availability of Progentís Microsoft and Cisco Certified IT support experts. With Progent's affordably priced network service packages, medium-size businesses can select a simple co-sourcing service program built around Operations Manager 2007 with network monitoring, proactive warnings, comprehensive system analysis, Help Desk Call Center, and remote service. For businesses with line-of-business environments who need zero-downtime networking, Progent can provide a complete 24x7 outsourcing solution. Progent offers expertise in Microsoft Operations Manager to provide medium-size company networks world-class reliability, protection and productivity.
Progent offers affordable online access to an authorized Oracle database administration consultant or an Oracle application developer. Progent can provide advanced DBA services for all versions of Oracle's RDBMS platform and can also assist you to plan, create, update, or fix Oracle applications based on SQL and PL/SQL stored procedure programming language. Progent also provides support for Streams replication technologies and ASM file/volume manager.
Microsoft Small Business Server is a low-cost collection of server products that offers the basis for a powerful but easy-to-manage information. The technical demands of the Microsoft .NET products included with Small Business Server 2011 requires a network support expert with hands-on background designing and building seamless, comprehensive business network environments. Progent's Microsoft Small Business Server professionals have an average of over 10 years of experience integrating computer systems powered by Microsoft technology. This experience assures you results in deploying, managing, and maintaining network environments that incorporate the Small Business Server package of servers and applications.
Progent can assist you in all facets of your migration to Microsoft Exchange Server 2016 including designing HA infrastructure for a local, Microsoft cloud connected or hybrid environment; CAL licensing compliance for Exchange and Windows Server 2012 R2; moving mailboxes; Windows Hyper-V strategy; determining mass storage requirements for your virtual machines (VMs), mailbox databases and log files; configuring hardware load balancing for fault-tolerant CAS services; designing, configuring and validating Exchange Servers and Windows Servers and DAG groups; setting up collaboration with SharePoint; preparing the firewall; creating SSL certs; performing client remediation with Office desktop or Office 365; and setting up Outlook on the web.
Progent offers small and medium size organizations expert support for Intrusion Protection Systems and IPsec VPN products from major firewall and Virtual Private Network security companies such as Check Point Software, Juniper, and Symantec. Progent can help you design a detailed security strategy and select the right technologies from multiple vendors to support your security objectives while staying within your spending limits.
Progent's Juniper Networks-authorized NetScreen consultants can help you to configure and integrate NetScreen 5000 series routers, migrate from older NetScreen products to the latest Juniper products, and troubleshoot network infrastructure problems in all-Juniper or mixed-technology systems.
Progent can assist your business in all facets of your migration to Exchange Server 2016 including planning high availability (HA) system topology for a local, Microsoft cloud connected or hybrid deployment; CAL licensing requirements for Exchange 2016 and Windows Server 2012 R2; migrating mailboxes; Windows Hyper-V strategy; specifying storage capacity required for your virtual machines (VMs), mailbox databases and logs; setting up hardware load balancing (HLB) for fault-tolerant CAS services; designing, configuring and validating Exchange and Windows Servers and DAG groups; integration with SharePoint Server or SharePoint Online; preparing your firewall; creating SSL certs; performing client remediation with Office 2010 or greater or Office 365; and configuring Outlook on the web.
Progent's Cisco VoIP phone and video IP phone experts can help you to integrate, maintain, and troubleshoot Cisco IP phones, video IP phones and wireless IP handsets. Progent can provide support for all versions of Cisco's IP phones from discontinued VoIP products to the latest media phones. Progent's consultants can also help your organization to integrate your IP phones with Cisco Unified CM, formerly branded CallManager, or with Unified CM Express (CME) to build a modern IP-PBX environment for unified messaging and company-wide collaboration. Progent can also help you to install Unified CM apps like Unified CM IM and Presence Service with Jabber support, Unity Connection for voicemail management, Mobile Connect for Single Number Reach (SNR, and Unified Contact Center Enterprise (Unified CCE) for creating a highly automated customer contact center. Progent can deliver support with all aspects of Cisco VoIP Phone integration including reviewing dial plans, configuring SIP gateways, installing Cisco ISR routers with CUBE VoIP networking capability, and creating UCS server failover and Cisco Survivable Remote Site Telephony (SRST) systems for high availability.
Progentís Microsoft-certified experts offer companies of all sizes consulting, troubleshooting, and application development services for SharePoint and SharePoint Online. SharePoint is an enterprise platform that utilizes web technology for intelligently coordinating people, teams and information. SharePoint provides a central location for your workers or clients to connect to, manage, distribute and manipulate relevant data, files, and applications and to communicate with one another. SharePoint enables quicker and better decisions, more efficient sharing across groups and more economical business practices. Windows SharePoint Services connect workers, clients, teams and projects with the data theyíve created in a manner that makes data easy to find, download and re-use. Progent's SharePoint experts can help you to support your current SharePoint ecosystem or upgrade to the latest version of SharePoint Server or to SharePoint Online.
Progent's Citrix-certified consultants can assist you to design, deploy, manage, and troubleshoot a virtual application delivery solution based on Citrix XenApp. Progent's Cisco CCIE network consultants can show you how to optimize your network infrastructure for delivering server and client-side applications, and Progent's remote datacenter management and support experts can help you to administer and maintain a remote datacenter that offers high availability, advanced protection, and rapid recovery.
Microsoft has made a strong effort to enable transparent hybrid networks that integrate Office 365 and on-premises Exchange systems. This allows you to have specific Exchange mailboxes hosted on your on-premises datacenter and other mailboxes hosted by Office 365. Progent's Microsoft-certified consultants can help your organization with any phase of planning, implementing and debugging your hybrid Exchange network. Progent's Exchange consultants can provide occasional expertise to help you resolve stubborn technical bottlenecks and also can provide extensive project management outsourcing or co-sourcing to make sure your hybrid Office 365/Exchange initiative is completed on time and on budget.
Dynamics GP 2015 R2 (formerly Great Plains) introduces a revamped architecture that enhances cloud readiness, supports popular handheld devices, permits single login with Microsoft Azure AD, and tightens security. Microsoft Dynamics 2015 R2 also streamlines management reporting, incorporates nine new Workflows, extends the Web Client, and delivers more than 100 improvements to various applications. Progent's team of Microsoft-certified consultants have the broad knowledge and experience to resolve the many IT and business challenges involved with upgrading to Dynamics GP 2015 R2 and can assist your organization to perform a smooth migration that will maximize the return on your investment in this mission-critical product.
Years of experience with Microsoft's email technology makes Progent one of the most qualified IT consulting companies in California for integrating email solutions powered by Exchange 2000 Server. Progent is expert in helping small businesses derive all the advantages of Microsoft Exchange Server under typical scenarios including upgrading from Exchange 5.5 Server, migration from an ISP-based or POP3 mail environment, and outsourcing your Exchange Server management.
Progent's Microsoft-certified consultants have over a decade of experience designing, deploying, enhancing and repairing Microsoft SCOM solutions and can provide organizations of all sizes expert remote or onsite consulting services for Microsoft SCOM 2012. Progent can assist your company to design an architecture for Microsoft SCOM 2012 servers that provides the responsiveness and resilience needed to watch over your datacenter effectively, whether your infrastructure are on-premises, in the cloud, or a mixed solution. Progent's SCOM consultants can also assist you to import and set up System Center 2012 Operations Manager management packs based on industry best practices for tracking network infrastructure as well as both Microsoft and 3rd-party apps and services. In addition, Progent can provide responsive online or onsite troubleshooting to assist you to remediate critical problems detected by Microsoft SCOM 2012.
Barracuda Backup is a low-cost, subscription-based backup and disaster recovery service for small and mid-size businesses. A Barracuda Backup solution can incorporate a purpose-built physical appliance built by Barracuda or a virtual appliance with comparable features but which uses your existing storage hardware. Barracuda Backup safeguards vital company data generated on-premises, at one or more remote sites, or in the cloud. For disaster protection, you can replicate data to the Barracuda Cloud, to Amazon Web Services (AWS), or to any site with a Barracuda appliance. Progent is a Barracuda partner and Progent's Barracuda Backup consultants can provide a wide range of consulting support services to assist you to design, configure, manage and repair a backup and disaster recovery system based on Barracuda Backup.
Progentís Technical Response Center provides national extended hours remote help for IT networks powered by Windows and Cisco technology. Progent's Microsoft and Cisco-Premier support engineers provide after-hours telephone support and remote direct computer connection to isolate and resolve technical problems rapidly and affordably. The breadth of technical expertise available from Progent's staff of nationwide support engineers allows Progent to escalate even the most difficult problems to qualified specialists as needed. For urgent problems, the TRC tries to respond to your request for service within one hour.
Progent offers customers access to consultants who have been awarded some of the computer industry's most prized certifications. Progent believes that clients have the right to be sure that their IT support providers have formal testing plus extensive real-world experience so that Progent's customers can use Progent's service with confidence. In many cases, vendor credentials like the CCIE confers privileges for significantly superior vendor assistance than is offered to non-certified consultants, enabling Progent to offer customers a better class of IT support. In other cases, major certifications such as CISA or ISSAP for network security can aid enterprise clients to demonstrate compliance with regulatory demands by using the assistance of accredited IT experts.
Microsoft Windows Enterprise Directory requires extensive hands-on experience to integrate efficiently across a large corporation. Progentís Microsoft Certified engineers are experienced in designing, integrating, and troubleshooting sophisticated Enterprise Active Directory installations. Progentís areas of proven competence with Microsoft Windows Active Directory include replication issues, multi-domain partition design, repair of corrupted Active Directory objects, dealing with legacy legacy software configuration objects in production Active Directory environments, and repair of unsuccessful installations of Active Directory and AD-associated applications.
Progent's ProSight Email Guard uses the services and infrastructure of leading information security companies to deliver web-based control and world-class protection for all your inbound and outbound email. The hybrid architecture of Email Guard combines a Cloud Protection Layer with an on-premises gateway appliance to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. Email Guard's Cloud Protection Layer serves as a first line of defense and keeps most unwanted email from making it to your network firewall. This decreases your exposure to external attacks and saves system bandwidth and storage space. Email Guard's on-premises security gateway device provides a further layer of analysis for incoming email. For outgoing email, the local security gateway provides AV and anti-spam filtering, DLP, and email encryption. The local gateway can also assist Exchange Server to track and protect internal email traffic that originates and ends inside your corporate firewall.
Progent's Citrix-certified engineers can assist your company to evaluate the business benefits of XenServer and additional Citrix platforms, and can assist your IT organization to plan, test, implement, troubleshoot, and support a XenServer installation. Progent can also assess your current Citrix technology environment and show you how to enhance consolidation, performance, security and compliance, availability, and recoverability.
Progent can help small companies to migrate any part of their network infrastructure to the Microsoft Azure cloud. This can streamline IT management and reduce hardware expense. Azure includes a wealth of cloud services and Progent can assist you to understand the benefits and limitations of different cloud computing architectures supported by Azure. Progent can help you manage cloud-based or hybrid cloud and local apps and network infrastructure and make sure you avoid the typical mistakes small companies make when migrating to a public cloud. Progent can help you to set up VMs on Azure Virtual Machines, utilize VHD storage with Azure Storage, manage authentication with Azure Active Directory, and automate transparent backup services with Azure Backup. Progent can also assist you to prepare perimeter firewalls and IPsec VPN tunnels and to manage iPhones and iPads and Google Android smartphones and tablets.
Citrix has developed a powerful line of platforms that provide advanced manageability, scalability, and responsiveness for virtualizing servers and for centralized distribution of virtual Windows desktops and Windows applications. For distributing virtualized Windows desktops and applications, Citrix offers XenDesktop and XenApp. For creating and managing virtual servers, Citrix offers Citrix XenServer and Essentials for Hyper-V. Progent's Citrix-certified consultants can help you to evaluate the strategic benefits of Citrix technology and show you how to design, test, implement, optimize, and maintain Citrix virtualization platforms.
Microsoft has made a strong effort to enable transparent hybrid networks that integrate Office 365 and on-premises Exchange deployments. This allows you to have certain mailboxes located at your corporate datacenter and other mailboxes resident on Office 365. Progent's certified Exchange consulting team can assist your organization with any phase of planning, integrating and troubleshooting your hybrid Office 365 solution. Progent's Exchange consultants can deliver occasional support to help you through challenging technical bottlenecks and also offer extensive project management outsourcing or co-sourcing to ensure your hybrid Office 365 solution is successfully completed on schedule and on budget.
Progentís certified Cisco IT security consulting professionals offer high-level PIX and ASA Firewall consulting support covering infrastructure design, integration, and support of Cisco firewall and Cisco security technology. The PIX and ASA Series of Cisco firewalls delivers robust user and software policy enforcement, mutlivector attack protection, and secure connectivity services. Ranging from compact, plug-and-play desktop appliances for small and home offices to scalable gigabit appliances, Cisco PIX Firewall and ASA Firewalls provide advanced protection, performance, and high availability for IT systems of any size. PIX Firewalls and ASA Firewalls are based on a hardened, specially designed platform, eliminating common OS-specific security holes.