Progent offers fault tolerant load balancing consulting covering system load balancing, load balanced program, LAN/WAN backbone routing, and content delivery products such as Cisco Content Engine. non-stop load balancing vendors for which Progent offers consulting services include Microsoft Windows 2003 Server Network Load Balancing Manager, Citrix Metaframe and Presentation Server, Cisco CSS, Cisco Content Distribution Manager and ACNS, and F5 Networks BIG-IP.
Progent's Windows 11 experts offer a variety of services for Windows 11 including cloud integration, mobile management, telecommuter access, security and compliance, centralized deployment, and Help Desk support.
Progent's non-stop inter-site connectivity and 24x7 system connection engineers can help small companies achieve zero-downtime Interoffice connectivity through fully redundant system architectures with automatic failover. Progent's Cisco Certified Internetwork Experts can design and implement high-availability Inter-office connections supported by fault tolerant EIGRP routers or non-stop OSPF deployment of Cisco routers. Progent can demonstrate how redundant connections and transparent fail-over can provide economical 24x7 interoffice connectivity.
Microsoft Office for Mac allows Mac users to receive the benefits of the industry's most familiar business applications. Progent's Apple-certified Macintosh consultants can show you how to configure Microsoft Office for Macintosh on a multi-vendor environment that incorporates Apple OS X and Windows platforms so that Macintosh users can take advantage of the new capabilities of Microsoft Word, Excel, PowerPoint and Entourage for Mac in order to share information and network resources with co-workers who run Microsoft Windows. Progent's engineers have experience with both Apple Macintosh and Windows platforms and can provide service for networks that combine Apple Macintosh with Windows systems with complete resource sharing, or environments which intentionally restrict sharing between Mac and Windows systems.
Progent's Windows 11 consulting experts offer an array of services to support Windows 11 such as cloud solutions, mobile device management, teleworker access, security and compliance, centralized provisioning, and Call Center support services.
Progent can deliver a broad array of cost-effective services to help your business to install, configure, troubleshoot, and administer workstations and laptops powered by Windows, macOS and OS X, or popular versions of Linux. Progent can provide onsite or remote technical support for individual computers or notebooks or help your business to design and implement a large-scale rollout of new or revised OS platforms and applications. Progent can also supply consultants and technicians to help your company to plan for and complete a company move or consolidation organized to cause the least possible disruption of your business.
Progent's Computer Contact Center Outsourcing Support Services for PC desktop support are intended especially for small organizations who need immediate access to a Help Desk Service Center with professional phone support and full escalation options but who must operate within a modest information technology budget. Key components of Progent's Help Desk Outsourcing Services include: Helpdesk Phone Support, Optional Remote Access Provisioning, Initial System Evaluation, Expert Prioritization, Virtual Help Desk Call Center Support, Per Minute Billing, and Help Desk Applications Selection and Integration.
Progent's ProSight Virtual Hosting service provides complete hosting of a small or mid-size company's production servers in a solution that gives the maximum degree of availability and scalability and is in addition simple to transfer to another host. ProSight Virtual Hosting options are based upon mature virtualization architectures that allow small companies with multi- platform environments to economize dramatically on the costs of capital investments, infrastructure support, and IT management while benefiting from enterprise-class reliability and an unmatched level of vendor flexibility.
Progent can help you to evaluate the many subscription plans available with Microsoft 365, previously called Office 365, and integrate your network with Microsoft 365 so you derive top business value. Progent offers expertise with multi-vendor environments that include Windows, macOS, and Linux technology. Progent can also help you to build and manage hybrid ecosystems that seamlessly integrate on-premises and cloud-based resources.
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a phone discussion with a Progent information assurance consultant. The fact-finding interview is intended to help evaluate your organization's preparedness to defend against ransomware or recover quickly from a ransomware incident. Progent will work with you directly to collect information concerning your current security profile and backup/recovery procedures, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to build an efficient security and backup environment that minimizes your exposure to a ransomware attack and meets your business requirements.
Network monitoring commonly entails observing a system's resource utilization in order to identify throughput backups or troubleshoot hardware or software problems. Nagios and Multi Router Traffic Grapher (MRTG) are useful, free network monitoring utilities that work under Linux and can be used to monitor multi-OS networks where UNIX and Windows coexist. Progent's network support engineers can show you how to use both these tools to tune and troubleshoot your network. Progent's UNIX support professionals offer small businesses and programmers assistance with administering and supporting UNIX and Linux networks that work with Windows-based products.
Progent's Microsoft-certified consultants can help organizations of all sizes to follow best practices to set up System Center 2012 Virtual Machine Manager hosts, fabric, storage, and library resources; plan, implement, and manage private clouds, VMs, and VMM services in SCVMM 2012; and combine SCVMM with System Center 2012 Operations Manager for enterprise-class reporting. Progent can help you to move from a legacy version of SCVMM or from a third-party virtualization management platform, and Progent can show you how you to enhance and troubleshoot your existing SCVMM 2012 ecosystem to make sure you realize maximum return on investment.
Progent's experts offer Mac users a variety of services such as desktop support, Apple macOS and OS X expertise, Apple Mac integration with Windows networks, Entourage and email help, network protection services, and one-on-one training. Progent can help clients to migrate to macOS from OS X or other earlier editions of Apple Mac OS X and Progent can offer expertise with macOS and Mac OS X application software. Progent can also help your business with Apple iPhone integration and Apple iPad management, or moving to iCloud services. For computer networks based solely on Mac OS X or for networks incorporating a combination of Mac, Linux and Windows based servers and workstations, Progent's Apple, Cisco, and Microsoft professionals have the background and depth to handle the complexity of planning, configuring and supporting a network infrastructure that is available, safe, efficient and aligned with your organization's business goals.
Progent uses an enterprise-class support reporting system that records and organizes complete documentation for all billed support activities. Unlike many independent consultants or small support firms who offer scant documentation or specifics of tasks performed, each service delivered by Progent is accompanied by comprehensive documentation. Every Progent consultant has access to the support documentation sent by each consultant to each client. The discipline of detailing and archiving service records allows more effective support and avoids a slew of typical problems such as when a support client is effectively held hostage to a consultant who refuses to release vital service information.
Lync Server 2010 supports Instant Messaging, Presence, audio and video conferencing, desktop sharing, as well as VoIP and public switched telephone network (PSTN) voice communication. Lync Server 2010 can enhance the functionality of Microsoft Exchange, SharePoint and Office desktop or cloud-based Microsoft 365 and streamlines management via integration with Active Directory. Lync can also reduce expenses by eliminating Voice-over-IP hardware and subscription fees, PBX systems, or conventional teleconferencing technology. Progent's certified unified communications consultants offer online and onsite support to assist you to maintain and troubleshoot your existing Lync 2010 environment or evaluate the advantages of upgrading from Lync Server 2010 to Skype for Business, which is the renamed and revamped release of the product. Progent can also help you to plan and execute a smooth Skype for Business migration.
Progent can provide a wide array of affordable remote and on-premises consulting services to help you to configure, administer, and debug desktops and mobile devices based on Windows, Apple macOS/OS X, Apple iOS, Android, or Linux.
Progent's certified Microsoft Office Word and Microsoft 365 Word experts offer a broad range of affordable remote consulting services to help you to maintain your legacy Microsoft Word solution or assist you to move to a current release of Office Word. Services available from Progent's Word experts include VBA programming, isolating and resolving compatibility problems between different versions of Word, interfacing Office Word with other Microsoft Office applications such as Excel and Outlook or with 3rd-party data sources and add-ons,network optimization for dependable. reliable cloud access, security consulting, smart phone integration, and remote training sessions customized for your special requirements.
If your business network combines Sun Solaris technology with MS Windows, Progent can show you how to integrate your IT resources into a cohesive environment that permits all your OS platforms to coexist for simple administration, transparent dataflow, high reliability, enhanced performance, and tight security. Progent's Sun Solaris and Microsoft Windows coexistence assistance services feature network architecture configuration and service, consulting for Microsoft Windows services for UNIX (SFU), online network monitoring and management, online technical support and troubleshooting, in-person technical support, and Help Desk outsourcing.
E-Mail Guard from Postini offers constantly updated spam and virus blocking, content filtering, and protection from email-based DHA attacks and DSA attacks. Progent is a Postini aggregator and support firm. If your business is too small to qualify for a standard Postini license, you can still have access to Postini's Perimeter Manager services via Progent's E-Mail Guard antispam and antivirus service offering. Progent's expert e-mail security professionals can help you create an email security plan that includes anti-spam and virus defense products and processes.
Microsoft Exchange and Apple Mac computers can work together efficiently. Progent's Apple and Microsoft certified experts can help you install Microsoft Entourage and Exchange so your Apple Macintosh users are able to work closely with teammates who run Outlook. With Exchange and Entourage for Mac, Exchange and Mac software can collaborate, allowing Mac users to receive and send email, search the Exchange global address list, copy addresses, synchronize appointments, and alert fellow workers to meetings with your Exchange account. Progent will make sure that your Exchange Server is appropriately configured and that WebDAV and Outlook Web Access are enabled. Progent also offers specialized onsite Entourage education.
Progent is a dealer and integrator for SentinelOne's Singularity product line, a subscription-based, cloud-first cyberthreat management solution that includes machine learning technology and expert services to deliver cutting-edge endpoint detection and response (EDR).
Progent offers the services of a CRISC-certified risk management expert to help you to design and implement an enterprise risk management strategy following best practices promoted by CRISC and geared to match your company's risk tolerance, business goals, and IT budget.
Before Progent's MOM-based solution, system issues were approached reactively, once users were impacted by them. With the benefit of proactive, computer generated alerts and trend analyses created by Microsoft Operations Manager, Progent is now able to ward off server issues before they grow to be serious enough to impact network uptime. Because of Microsoft Operations Manager, Progent can resolve incipient problems before customers are aware that the problems exist. Progent has expertise with MOM 2005 and Microsoft Operations Manager 2000 to offer small company IT systems enterprise-class reliability, safety and performance.
Cisco's Catalyst family of Wi-Fi controllers simplify the management of Wi-Fi networks by unifying the provisioning and control of Wi-Fi APs, optimizing Wi-Fi performance by reducing the effect of RF congestion, improving Wi-Fi availability with fast auto-failover, and strengthening data security by detecting cyber threats and analyzing network traffic based on user class and location. Progent's Wi-Fi consultants can assist your business to configure Cisco Wi-Fi controller appliances to manage wireless LANs of all sizes. Progent can assist you to administer and troubleshoot your existing Cisco-based Wi-Fi environment or implement an efficient migration to Cisco's modern wireless controller technology.
Progent can help your company to design, implement and debug a backup solution based on MSP360 technology. MSP360 offers file/folder or image-based backup/restore for VMs and physical computers, works with all leading public clouds, and permits businesses to create a backup ecosystem with a low Recovery Time Objective and a granular Recovery Point Objective. With ProSight Data Protection Services 360 Backup, Progent can provide end-to-end monitoring and remote management of your backup system to prevent data loss caused by human mistakes, system errors, malicious users, and external attacks like ransomware.
Progent's Duo managed services incorporate Cisco's Duo cloud technology to defend against stolen passwords through the use of two-factor authentication (2FA). Duo enables single-tap identity verification on iOS, Android, and other out-of-band devices.
Microsoft Virtual Server, run on the Microsoft Windows Server 2003 operating system and powered by technology originally produced by Connectix, delivers the power necessary to accomplish server consolidation, application migration, and server isolation projects through virtualization technology in an enterprise-ready IT environment with high scalability, manageability, and availability. Microsoft has targeted Virtual Server at companies who want to improve ROI in application programming and testing, upgrading from outdated line-of-business software, and hardware consolidation. Progent's skilled Virtual Server experts can assist your IT staff to evaluate and deploy MS Virtual Server 2005.
Altaro VM Backup software from Hornetsecurity offers small and mid-size businesses a dependable and affordable solution for backing up and recovering Hyper-V and VMware-based VMs. Altaro VM Backup can be used for on-premises, remote, multi-site, and cloud-hosted environments and also enables low-cost cloud backup to Microsoft Azure Block Blob storage. Top features include industry-leading Augmented Inline Deduplication to reduce backup storage needs, Continuous Data Protection with backup intervals as short as five minutes for minimizing your exposure to data loss, military-grade encryption, granular restore options for individual files and emails, extensive support for Windows Cluster Shared Volumes and vCenter for managing large-scale deployments, and support for Volume Shadow Copy Service (VSS) to back up live virtual machines with zero downtime. Progent is a certified Altaro partner and offers a wide range of consulting services to assist you to design, install, optimize and troubleshoot a backup and disaster recovery solution powered by Altaro VM Backup software.
Progent's certified Microsoft Office Word and Microsoft 365 Word experts offer a wide selection of economical online support services to assist your organization to manage and troubleshoot your legacy Microsoft Office Word environment or assist you to migrate to a current release of Office Word. Services available from Progent's experts include VBA software development, identifying and fixing compatibility issues between various versions of Word, interfacing Office Word with other Microsoft Office apps like Excel and Outlook or with 3rd-party platforms and plug-ins,infrastructure enhancements for dependable. reliable cloud connectivity, security consulting, smart phone and tablet integration, and online training customized for your special requirements.
Amazon Marketplace Web Service (Amazon MWS) is a collection of APIs that allows Amazon sellers to improve the efficiency of their business processes by automating key sales functions such as listings, orders, payments, fulfillment, and finances. By leveraging Amazon's extensive online selling environment and automating their sales processes, merchants can broaden their reach, lower their cost of sales, accelerate response time to customers, and add to their profits. Progent's Amazon Marketplace Web Service consultants can work with your development staff and provide application programming, workflow integration, project management support, and training so you can shorten development time and costs and speed up your return on investment.
Progent offers consulting for security auditing software including LANguard from GFI for performing a set of programmed network auditing scans to uncover possible security gaps. Progent has broad knowledge of security analysis tools and can show you how to understand testing reports and react appropriately. Progent can help you design protection into your business processes, configure scanning tools, define and implement a secure system architecture, and suggest policies to optimize the security of your network. Progent's security professionals are able to assist you to configure a firewall, design safe remote access to email and data, and integrate virtual private network. Progent's certified security experts can also test the protection of web-based software and can conduct extensive information security audits of company-wide security to determine your company's compliance with important international security standards including HIPAA, NIST, and ISO.