ProSight LAN Watch is Progentís server and endpoint monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to keep your IT system operating at peak levels by checking the state of critical devices that power your IT network. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your designated IT staff and your assigned Progent engineering consultant so that all looming issues can be resolved before they have a chance to impact your business.
Progent's ProSight Email Guard uses the services and infrastructure of top data security companies to deliver centralized control and comprehensive security for all your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway device to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The cloud filter acts as a preliminary barricade and blocks most threats from reaching your network firewall. This decreases your exposure to inbound threats and saves system bandwidth and storage space. ProSight Email Guard's onsite security gateway appliance adds a further level of analysis for incoming email. For outgoing email, the onsite gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The local gateway can also help Exchange Server to track and safeguard internal email traffic that stays within your security perimeter.
Progent has a long background delivering a broad range of remote network consulting and urgent repair services to local governments and schools throughout the United States. Progent is one of the industryís pioneers in providing expert remote IT support and has delivered IT solutions to clients in every state. Remote support eliminates travel expenses and solves problems faster than onsite support.
Progent's Cisco-premier CCIE network engineers can help your company to maintain your current PIX 500 or Cisco ASA 5500 firewalls or upgrade to ASA 5500-X firewalls with Firepower Services. Progent can also help your company to design, deploy, optimize, manage and debug firewall solutions built on Cisco ASA 5500-X firewalls with Firepower Services
Progent's Standard Help Desk Services provide a comprehensive solution that handles all aspects of online Level 1 desktop support from service requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and management reports. Support services are offered at a significant discount from Progent's normal desktop support rates, and Progent can provide the option of rapid on-demand escalation to Level 2 and Level 3 experts to handle complex problems.
Progent's CISM-certified security staff can help you secure your Apple Mac environment through professional services such as performing security audits, recovery from virus and worm attacks, configuring firewalls, implementing safe remote and mobile access, installing automated programs for protection against viruses, spam, and malware, and developing a comprehensive security plan appropriate for the particular goals of your corporate information system.
Remote 24x7 monitoring, automated alarms, and periodic reports are crucial to maintaining the proper operation of your IT system and avoiding preventable and costly disruptions. Remote Monitoring and Management (RMM) technology has advanced so far that companies of all sizes can afford a level of network stability that was once reserved for enterprises. Progent offers a variety Remote Monitoring and Management solutions delivered as economical services created to help your company to identify and fix a an array of network problems before they can disrupt your business.
Progentís IT outsourcing services for small businesses include designing Windows XP, .NET Server, and Microsoft BackOffice environments, managing upgrades to Microsoft Windows XP, Windows Server 2003, Active Directory, and Exchange 2003 Server, Help Desk services, remote and on-premises repair, fixing stubborn IT problems, and creating a comprehensive security plan. Progent can help you enhance network reliability and performance with zero-downtime technologies, redundant network architecture, and proactive network monitoring. Progent also provides project management help for large-scale migrations and can assist with needs definition, resource inventory, BOM production, vendor selection, procurement coordination, and professional documentation. Progentís computer outsourcing service also features training for office productivity software such as Microsoft Office.
Progent wants to hire fulltime, results-oriented Microsoft accredited consultants with MCSE credentials; Cisco certified system consultants who have Cisco CCDP or CCIE credentials; security professionals with CISSP or CISA or equivalent security certification; and advanced network design consultants with a background in mobile solutions, wireless networking, high uptime, workplace recovery, data preservation, and server virtualization. Progent also is hiring employees who can join Progent's staff of desktop service specialists and remote support experts. In addition, We are looking for talented managers able to operate effectively in our fast-paced, virtual office environment.
Small to mid-sized businesses can now enjoy all the advantages of System Center Operations Manager 2007 and also have quick access to Progentís Microsoft and Cisco Premier network consulting professionals. With Progent's affordably priced IT service packages, small businesses can choose a simple Operations Manager 2007-based co-sourcing service program with server monitoring, reporting, Help Desk and online troubleshooting or a comprehensive 24x7 outsourcing package. Progent offers expertise in Microsoft System Center Operations Manager to provide small business information systems world-class reliability, protection, and productivity.
Progent can provide quick access to the skills of seasoned Wi-Fi consultants who can help organizations to assess the advantages of Ubiquiti UniFi wireless access points for your business and help you to plan, deploy, maintain, and troubleshoot your UniFi wireless network. Progent can also carry out a Wi-Fi site survey to help you to choose, configure, and position Ubiquiti UniFi wireless access points for your required coverage and throughput.
Progent's Cisco certified wireless networking consultants can provide affordable remote and on-premises help for both end-of-life and modern Wave 2 Aironet Wi-Fi access points (APs) and Progent can assist your business to design and manage Wi-Fi environments that incorporate indoor and outside/ruggedized Aironet APs.
Progent's veteran team of IT consultants and subject matter specialists have years of background delivering online and on-premises support for organizations of any size who want to integrate Android phones into their IT systems so that users can be productive from anywhere. Progent has the range of know-how to solve technical problems that involve multiple vendors and that represent a combination of older and up-to-date technology. Progent provides budget-friendly online technical support to help you with any stage of planning, configuring, managing and troubleshooting your Bring-Your-Own-Device (BYOD) environment. Progent can provide occasional technical support to assist you to resolve especially stubborn IT problems, or Progent can provide outsourced or co-sourced project management support to ensure that you finish strategic IT projects on time and within budget. Progent can help with on-premises, cloud-centric, or hybrid network environments and offers support for all major operating systems, apps, management tools and hardware infrastructure. Progent also can provide specialized group or individual training to show you how to manage and operate Android phones and tablets securely and productively.
Progent provides nationwide online help and consulting services for companies that run Apple Mac networks or whose IT systems feature a mix of Apple macOS and OS X with Microsoft technology. Progent's consultants can provide Mac users a range of IT services including desktop assistance, upgrading to the current version of Mac OS X from other earlier versions of Apple macOS and OS X, plus expertise with Mac application software. Progent can also help your business with Apple iPhone and iPad synchronization and troubleshooting, or migrating to iCloud. Online IT help provides maximum leverage for your information technology dollar by extending user efficiency and limiting the time billed for network repair services. Sophisticated remote access tools and experienced service specialists and consultants allow Progent to solve the majority of network issues without wasting time and expense by traveling to your site. In the vast majority of situations your network issues can be dealt with over the phone or through a combination of telephone support and online access. Progent can make available Cisco CCIE network engineers and CISSP and ISSAP premier security professionals to assist with the most difficult system issues.
The Progent Test and Training Lab at the QTS Data Center is available for piloting line-of-business applications, creating efficient system upgrade procedures, evaluating and optimizing performance, planning or validating disaster recovery strategies, resolving compatibility problems, and establishing training environments for new technologies. For Progent customers who lack sufficient in-house resources to configure effective pilot environments, Progent's Test and Training Lab reduces capital outlay and engineering risk while keeping vital IT projects on schedule.
Progentís certified Cisco network security consulting professionals provide high-level PIX and ASA Firewall consulting support covering architecture, integration, and management of Cisco firewall and Cisco security solutions. The PIX and ASA Security Appliance Series of Cisco firewalls delivers strong user and software policy enforcement, mutlivector attack protection, and safe access services. Ranging from compact, easy-to-install desktop devices for small and home offices to scalable gigabit appliances, Cisco PIX Firewall and ASA Firewalls offer advanced protection, high throughput, and high availability for network environments of all sizes. PIX and ASA Firewalls are based on a hardened, specially designed platform, eliminating common OS-specific security holes.
Progent offers remote and on premises consulting to assist you with any facet of business intelligence reporting ranging from debugging or enhancing reports to designing and deploying a comprehensive business intelligence solution. Progent's management reporting experts can help you to maintain your current reporting system, assist you to migrate reports and databases from a discontinued reporting product to a current solution, and provide custom remote training tailored to your individual needs. Progentís management reporting and analytics professionals can provide experience in the leading business analytics reporting and visualization platforms such as Microsoft's SQL Server BI suite (SSIS, SSAS, and SSRS), Microsoft Management Reporter/FRx, Microsoft Access, Crystal Reports, Power BI, Excel business analytics add-ins such as Power Pivot and Power View, and Report Designer.
Progent has extensive experience delivering a broad range of online network support and emergency troubleshooting services to local governments and schools across the U.S. Progent is one of the pioneers in delivering advanced remote IT consulting and has delivered IT support to clients in every state. Remote support eliminates travel expenses and resolves problems faster than on-premises support.
Progent's CCIE-certified network infrastructure experts can provide high-level support for Cisco Unified Communications Manager (CUCM) (previously CallManager). Progent can help you to integrate VoIP phones, create dial plans, set up SIP trunking and PSTN connections, deploy ISR G2 routers with CUBE support, and design UCS server failover systems.
Progent's pricing policy is to bill for remote service and on-site help by the minute. As a result, you are invoiced just for received support. Progent does not impose a higher rate for off-hours or urgent service, and within California or in areas where Progent provides on-site service, Progent does not charge for travel except for emergency support where on-site work is less than 4 hours. In addition, Progent imposes no initialization charge and requires no retainer for services delivered during regular working hours. Many support firms demand substantial minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity eliminates large bills for quick fixes so you won't be forced to allow less critical problems to fester.
GIAC (Global Information Assurance Certification) was established in 1999 to certify the skill of IT security professionals. GIAC accreditations are acknowledged by companies and government organizations throughout the world including and the U.S. National Security Agency. Progent's GIAC-certified information assurance consultants offer expertise with any of the security disciplines covered under GIAC certification such as evaluating network security mechanisms, security incident management and response, traffic analysis, web-based application security and security information and event management (SIEM) solutions.
Progent's CCIE-certified networking experts can provide high-level support for Cisco Unified Communications Manager (previously CallManager). Progent can assist you to integrate VoIP phones, design dial plans, set up SIP trunking and PSTN support, deploy Cisco ISR G2 routers with CUBE support, and design UCS server failover solutions.
Progent's Linux consulting services offer small and mid-size businesses and developers help with managing and maintaining Linux systems that operate with Microsoft-powered networks. Progent can give your organization access to Linux consultants, consulting professionals certified by Microsoft and Cisco, and security experts with CISM credentials. This wide range of expertise provides you with an easy single source to help you build and manage a protected and robust mixed-platform connectivity and communications environment that allows Linux and Microsoft coexistence by combining MS Windows with major Linux variations including RedHat Linux, SUSE, CentOS Linux, Ubuntu, PCLinuxOS, fedora, Gentoo, Mandrake/Mandriva, Debian-GNU, and Slackware Linux.
Progent offers the services of a CRISC-certified risk management expert to help your company to design and implement an enterprise risk management (ERM) strategy based on leading practices identified by CRISC and geared to align with your organization's risk tolerance, business goals, and budgetary guidelines.
Progent's Standard Help Desk Services offer a complete solution that manages all facets of remote desktop technical support from service requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and management reports. Help Desk services are offered at a significant discount off Progent's regular Level 1 desktop support rates, and Progent can provide the option of rapid on-demand escalation to subject matter experts to resolve complex issues.
Progent's ProSight Email Guard uses the technology of top data security vendors to deliver web-based control and comprehensive protection for your inbound and outbound email. The hybrid structure of Email Guard combines cloud-based filtering with a local gateway device to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. The cloud filter acts as a preliminary barricade and keeps the vast majority of unwanted email from making it to your network firewall. This decreases your exposure to external threats and conserves system bandwidth and storage space. Email Guard's on-premises gateway appliance adds a further level of analysis for incoming email. For outgoing email, the local gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The local security gateway can also help Exchange Server to monitor and safeguard internal email that originates and ends within your security perimeter.
Progent is one of the most qualified IT support firms for integrating email systems powered by Microsoft Exchange 2000. Progent is skilled in helping small companies receive the full benefits of Microsoft Exchange Server 2000 for typical situations including upgrading from Exchange 5.5, moving from an ISP-based or POP3 e-mail environment, and jobbing out your Exchange 2000 management.
Progent's Cisco CCIE-certified network infrastructure experts can provide high-level support services for Cisco Unified Communications Manager (formerly CallManager). Progent can help your organization to integrate VoIP phones, create dial plans, configure SIP trunking and PSTN support, deploy Cisco ISR G2 routers with CUBE support, and deploy UCS server failover systems.
ProSight LAN Watch is Progentís server and endpoint remote monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your IT system operating at peak levels by tracking the state of vital devices that power your network environment. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your designated IT personnel and your assigned Progent engineering consultant so all potential problems can be resolved before they can impact your business.
Progentís Microsoft-expert consultants can assist your organization to update your application servers or desktops from 32 bits to 64 bits. Progent can assist you to understand the costs and benefits of migrating to 64-bit computing, design an efficient upgrade strategy that reduces operational disruptions, and deliver economical, expert remote help to aid your organization to configure 64-bit software and application programs on your current computers.