Additional Topics of Interest
Engineer for Small Business Managed Services
Progent's ProSight portfolio of managed IT services are geared to provide organizations who have small in-house network administration and support teams with affordable access to enterprise-class management platforms and consulting expertise. Advantages of the ProSight line of managed services include fixed network management expenses, automation of common management processes, ongoing absorption of the latest information technology, graceful transition from older systems to current solutions, improved fit between information technology with business objectives, access to veteran IT experts, and freeing up management to concentrate on business issues instead of ever-changing information technology.
Microsoft Expert SMS 2003 Upgrade Technical Support
Progentís Microsoft-certified experts provide small and mid-size companies enterprise-grade consulting services for Systems Management Server 2003 and System Center Configuration Manager 2007, Microsoft's solutions for change and configuration automation. Configuration Manager 2007 is the new name for the update management solution previously known as SMS Server. System Center Configuration Manager 2007 offers a range of new features to Systems Management Server such as full automation, built-in Vista Windows Server 2008 awareness, quarantine support, and boot image management. Progentís certified engineers can show you how to use SMS or Configuration Manager economically for automated OS and application software deployment, security patch control, software tracking, and software license compliance. Progent's consultants can also help your company to migrate smoothly from SMS Server 2003 to System Center Configuration Manager 2007.
CRISC Risk and Information Systems Control Technology Professional
Progent can provide the services of a CRISC-certified risk management consultant to assist you to design and deploy an enterprise risk management (ERM) solution based on best practices promoted by CRISC and geared to match your organization's risk appetite, business goals, and IT budget.
Helpdesk Sharing Network Consultant
Progent's Network Help Desk Call Center Outsourcing Support Services for PC desktop technical support are intended specifically for small businesses who need fast availability of a Help Desk Service Center with expert telephone support and full escalation capability but who must work within a limited information technology budget. Key components of Progent's Help Desk Outsourcing Support Services include: Help Desk Phone Support, Secure Remote Access Support, System Assessment, Problem Escalation, Virtual Helpdesk Services, Per Minute Billing, and Helpdesk Applications Selection and Integration.
Microsoft Expert Enterprise Services Project Methodology Engineers
When performing consulting tasks for enterprise customers, Progent uses a phased methodology driven by specified milestones in order to meet financial, timing and technical goals while minimizing productivity disruption. Progent's Enterprise Services Methodology follows accepted project management standards derived from the best practices defined by the Microsoft Solutions Framework Project methodology which specifies requirements definition, architecture recommendations, test models, design adjustments, and expert implementation. All facets are documented to provide a comprehensive description of IT services performed and to assist in ongoing network maintenance.
macOS and OS X Consultant
Progent's experts offer macOS and Mac OS X users a range of services such as workstation support, Apple macOS and OS X consulting, Mac co-existence with Windows environments, Entourage and email expertise, network protection services, and custom training. Progent can assist clients to migrate to macOS from Mac OS X or other earlier versions of OS X and Progent can offer help with Apple Mac application software. Progent's specialists in Apple technology can also assist you with iPhone support and Apple iPad synchronization, or migrating to iCloud. For computer environments based solely on Mac OS X or for systems with a combination of Mac, Linux and Windows powered servers and desktops, Progent's Apple, Cisco, and Microsoft professionals have the experience and depth to deal with the complexity of designing, configuring and supporting a network infrastructure that is available, secure, efficient and able to achieve your company's business goals.
Help Desk Technical Support Services
The Contact Center support delivery structure used by Progent offers small and midsize organizations an effective alternative to reliance on independent service individuals by offering broad expertise shared by numerous engineering groups, optional 24x7 availability of emergency help, escalation capability to top-level engineers for handling even the most complex issues, support consistency and dependability, prompt follow-up overseen by seasoned support administrators, a variety of easy-to-use mechanisms for initiating support tasks, and a high level of process visibility enabled by trouble ticket updates and available through a web portal.
Specialists for NetApp Clustered Data ONTAP
Progent can provide enterprise clients the services of a NetApp-certified consultant for online or on-premises expertise for NetApp's entire portfolio of SAN products including ONTAP and Clustered Data ONTAP (CDOT) data management, MetroCluster, FlexPod private cloud infrastructure, SnapMirror data replication, SnapVauly continuous backup, Virtual Storage Console for VMware, MultiStore for secure IP space separation, OnCommand Reporting and Insight analytics, plus NetApp's FAS, AFF, V-Series and N-Series storage products. Areas of NetApp SAN technology supported by Progent include SAN architecture, cloud deployment, virtualization, migrations, transparent updates, storage management, information assurance, high availability, and remediation. Progent offers Tier 3 support to help you to resolve issues with NetApp SAN storage environments efficiently following leading practices.
Microsoft Certified Expert Office 365 and on-premises Exchange Professional
Office 365 Exchange Online lets you use cloud-based servers, mailboxes and associated Exchange components to lower hardware costs and administrative hassle. You can use Exchange Online to run all your Exchange mailboxes, or you can set up a hybrid architecture that combines on-premises and cloud-resident mailboxes. Progent's Microsoft-certified consulting experts can provide budget-friendly online technical support to help your small businesses to assess the benefits of Office 365 Exchange Online, plan a solution that makes sense for your functional requirements and IT budget, carry out a non-disruptive migration from your current Exchange system to one that includes Office 365 Exchange Online, train your IT team and users, and deliver ongoing consulting and technical support.
Exchange 2010 VoIP Professionals
Progent's Microsoft and Cisco-certified network experts can help your organization to assess the value of Exchange Server 2010 for your company and can assist your IT staff to design and carry out a smooth upgrade to Microsoft Exchange 2010 from Microsoft Exchange 2003 or Exchange Server 2007 that will offer fast ROI by improving your productivity, lowering the cost of hardware and support, streamlining administration, and consolidating your key communications platforms.
Specialists for Linux, Windows
If your company network combines Linux-based products technology with Windows, Progent can help you to incorporate your IT resources into a cohesive environment that allows all your operating systems to run side by side for simple administration, seamless information exchange, high reliability, enhanced performance, and tight protection. Progent's Linux and MS Windows integration assistance offerings feature IT architecture configuration and support, consulting for Windows services for UNIX, online server monitoring and administration, remote network help and repair, in-person technical support, and Helpdesk services.
Microsoft Solutions Framework Project Methodology Computer Firms
Progentís staff of Microsoft and Cisco Premier experts average longer than ten years of real-world industry experience, at the front lines of IT service, executing a broad range of IT projects for an extensive array of businesses. Each Progent consultant shares a proven set of personal best practices which are combined into shared leading practices standards that Progent instills in its consulting team. This means that you get not only expert IT skills, but also a consultant with proven methods for applying computer knowledge to repair actual IT problems efficiently.