Cincinnati At Home Workforce Connectivity Consulting Partner
System Design, Integration, Management and Help Desk Consulting Experts
Expanding your remote workforce may have a major effect on network architecture, security, and company processes. Progent has two decades of experience helping SMBs to plan, deploy, administer, optimize, and debug IT networks that incorporate work-from-home employees. Progent can assist your Cincinnati company to pick the appropriate tools and adhere to best practices in creating and maintaining a secure virtual office solution for teleworkers that facilitates teamwork and delivers maximum business value. Progent offers services that go from on demand guidance for getting you over challenging IT bottlenecks to full project management or co-management to help you successfully complete mission-critical tasks.
Progent can assist Cincinnati, Ohio businesses to succeed with any aspect of creating a high-performing telecommuting ecosystem by providing network infrastructure configuration services, VoIP PBX troubleshooting, video conferencing support, collaboration platform selection and deployment, cloud connectivity, Help Desk outsourcing, data security, data protection solutions, and centralized management.
Infrastructure for Telecommuters
Setting up the physical and software infrastructure required to support a remote workforce can be particularly complicated if you must manage a mix of personal equipment such as desktop computers and notebooks, Internet routers, and wireless appliances from various manufacturers and with a variety of operating systems and firmware releases. Progent's background delivering remote support for both legacy as well as current IT products in remote office solutions allows you to make cost-effective use of your existing infrastructure and provides you with ready access to top-tire consultants for implement essential updates. Services offered by Progent to help you to create a productive work-at-home infrastructure include:
- Virtual Private Network connectivity allows you to establish a safe tunnel for authenticated remote workers to use IT resources situated at your company data center or in a public cloud. Progent's consultants can help you to deploy and manage VPN access between your teleworkers and your various IT resources by providing remote VPN integration consulting. For organizations using Cisco's ASA security appliances, Progent's Cisco-certified ASA experts can help your remote workers to set up Cisco's popular AnyConnect client software for safe VPN connections for a wide selection of devices including Microsoft Windows, macOS, iOS, Linux, and Google Android.
- Virtual Desktop Infrastructure (VDI) platforms allow an at-home worker to view and interact with a remote computer's desktop. This technology gives network managers substantial control over the digital ecosystem of telecommuters and offers them a familiar experience. Progent's VDI consulting services include Windows Remote Desktop integration and Citrix Virtual Apps and Desktops VDI expertise.
- Routers connect at-home networks to the Internet and support VPN connections, local wireless connectivity, and firewalls. Progent can provide expert remote support for setting up routers from a variety of vendors. See router configuration services from Cisco-certified experts.
- Home Wi-Fi networks, typically shared by an entire household and visitors, are frequently used by telecommuters to access their Internet router for work. This can cause performance and cybersecurity issues. Progent can help you to resolve these problems by providing services that include Cisco Aironet integration expertise, Cisco Meraki WiFi installation expertise, and Ubiquiti wireless AP setup help.
- Internet access methods affect the speed and reliability of connections between at-home workers and the corporate network. Vital applications may require redundant Internet connections in case the primary connection fails. Progent can provide expertise for selecting Internet service providers, picking sensible service bundles, and setting up redundant Internet connections. Refer to Internet connectivity solutions.
VoIP Integration for Telecommuters
Extending the corporate PBX environment to include remote users is critical to supporting a productive at-home workforce. A broad range of cloud-centric digital PBX products are popular with SMBs to support teleworkers. Many larger organizations depend on Cisco's current or older platforms for VoIP solutions. Progent can help businesses of all sizes to design or maintain a remote VoIP service that delivers the versatility, convenience and protection needed for teleworkers. Progent's Cisco-certified CCIE IP Voice experts offer advanced support to help businesses optimize their existing Cisco IP voice systems to support an expanding remote workforce.
- Cisco Unified Communications Manager (Cisco Unified CM or CUCM) extends enterprise telephony capabilities to devices such as IP phones, media processing platforms, Voice over IP gateways, and mixed media apps deployed across the network. Unified Communications Manager supports other mixed media services such as unified messaging, video conferencing, and team interaction networks. For more information about Progent's Cisco Unified CM or CUCM support, visit Cisco Unified CM expertise.
- CallManager is Cisco's earlier call-processing software and has been superseded by Cisco Unified CM or CUCM. Progent can help you to maintain your current CallManager deployment or migrate smoothly to Cisco's current IP telephony solutions. For details about Progent's expertise for CallManager and Cisco's other early IP voice platforms, refer to CallManager consulting services.
- Cisco IP Gateways provide integration with PSTN networks and with clients working outside the corporate perimeter such as telecommuters. Progent offers expert support for Cisco's legacy IP gateways like the UC520, UC540 and UC560 product lines and for modern Cisco Session Initiation Protocol (SIP) gateways. See Cisco Session Initiation Protocol (SIP) gateway integration expertise.
- Additional VoIP Products supported by Progent's consultants include Vonage, Intermedia Unite and 8x8. Progent can assist you to expand your WAN architecture to support these solutions and provide on-demand deployment and troubleshooting expertise.
Voice/Video Conferencing for Telecommuters
A broad range of video conferencing platforms from leading technology companies support virtual meetings, video and voice conferencing, chat, and screen/content sharing for both onsite workers and teleworkers. Many companies utilize a mix of conferencing products to accommodate their different partners and customers. Progent can assist your organization to manage your existing voice/video conferencing ecosystem and optimize the experience of your remote employees.
- Skype for Business is Microsoft's popular communications product that enables real-time presence, instant messaging, audio and video conferencing plus the transparent integration of these functions within Office desktop and Microsoft 365 productivity software including PowerPoint, Word, Excel and Outlook. Progent can provide the skills of Microsoft-certified consultants who can assist your company to set up and manage Skype for Business clients to accommodate your at-home workforce. For details about Progent's consulting expertise for Skype for Business, visit Skype for Business consulting services.
- FaceTime is Apple's multiuser video calling platform for iOS, iPadOS, iPod and macOS computers and smartphones. FaceTime works on Wi-Fi or cellular Internet connections. Later versions of FaceTime allow as many as 32 concurrent users for video sessions. For details about Progent's support expertise for Apple FaceTime, refer to Progent's FaceTime configuration expertise.
- Webex Meeting Center provides online conferencing for most computing devices. Offered via Cisco's Webex Cloud, Webex capabilities include sharing specific content or screens, presentations that incorporate rich media including Microsoft PowerPoint and Flash videos, network-based recording, plus revision and playback for training. To learn more about Progent's consulting services for Cisco Webex as well as for other video conferencing products from Cisco, refer to Progent's Webex Meeting Center support services.
- Teams is Microsoft's follow-up for Skype for Business. Teams provides a hub for conferencing, contacts, and content with features that include IP voice and video calling, persistent chat, plus file sharing. For details about Progent's support services for Teams and for other Office 365 products, visit Progent's Microsoft Teams consulting services.
- Additional Voice/Video Conferencing Apps supported by Progent include Google Meet, Amazon Chime, Zoom, and Slack. Progent can deliver integration and troubleshooting expertise for these conferencing platforms and assist you to optimize your WAN architecture to host them.
Microsoft Integrated Collaboration Platforms for an At-Home Workforce
Microsoft's collaboration products are closely integrated with Microsoft's familiar Office and Microsoft 365 suites, offering a rich environment of applications that create a consistent user interface for sharing information across multiple sites and on a wide selection of endpoints. Progent has provided remote consulting services for SharePoint and Exchange since their first releases and can assist your company to deploy these flagship collaboration platforms to maximize the productivity of your at-home workers.
SharePoint utilizes web entities to allow collaboration and knowledge delivery by offering policy-driven access to content, workflow, and utilities for searching through enterprise-wide information silos. SharePoint permits you to build secure web portals that permits at-home workers to view and update consolidated corporate intelligence by means of Wikis, Blogs, social web sites, and Web Parts. To learn about Progent's SharePoint support services, visit SharePoint integration and application development consulting.
Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. For information about Progent's Exchange consulting services, see deployment consulting services for Exchange Server.
OneDrive is Microsoft’s shared cloud storage service, similar to GoogleDrive. At-home users can store files to OneDrive, and colleagues anywhere can share them securely via a web browser. Included with Office 365, OneDrive enables remote workers to co-author documents. Revisions created offline are synced when you go back online. To find out about Progent's support services for OneDrive, visit Onedrive configuration consulting.
Public Cloud Integration for Remote Workers
Progent can provide fast and affordable remote assistance for helping organizations to build, maintain and optimize cohesive hybrid network architectures that combine physical data centers, telecommuters, branch offices, and cloud resources. Progent offers top-tier consultant for all modes of public cloud service delivery such as Infrastructure as a Service, Platform as a Service, and Software as a Service (SaaS). Progent can help remote workers resolve issues with cloud access, identity, and cybersecurity.
Azure is a popular family of public cloud software and services that allows you to utilize infrastructure, servers, and critical applications hosted on Microsoft's extensive cloud. Azure features over one hundred cloud-based services such as hosting for Windows and Linux-powered virtual machines, on-demand cloud storage, email and messaging, app development with Visual Studio, and data backup. Progent can help your organization to set up VMs on Azure Virtual Machines, integrate storage on Azure Storage services, streamline identity management with Azure Active Directory, and design backup and recovery solutions with Azure Backup. Progent can also show you how to establish secure access to Azure services for remote workers by configuring and debugging firewall appliances and VPN IPsec tunnels. For information about Progent's support services for Microsoft Azure, go to Azure consulting.
Office 365, now called Microsoft 365, is Microsoft's growing family of client productivity software and cloud services available by subscription. Office apps and services are provided in a selection of plans intended for users ranging from students and small offices to major corporations. Progent can provide quick and affordable online contact with consultants knowledgeable about Microsoft 365-compatible devices based on Windows, Mac, iOS, and Google Android operating systems. Progent's experts can assist your business to assess the various subscription bundles available for Office 365 and configure 365 applications for your at-home workers in a way that delivers top business value. For information about Progent's expertise for Microsoft Office 365, refer to Microsoft 365 integration expertise.
Office 365 Exchange Online is one of the most popular applications in the Microsoft 365 product line. Microsoft 365 Exchange Online offers the advantages of reduced costs for physical infrastructure, simplified management, on-demand scaling, high availability, and additional advantages associated with public clouds. Microsoft has designed Exchange Online to operate transparently with local Exchange environments, enabling you to create hybrid cloud/onsite information systems. Progent's Exchange experts can provide as-needed help to get you through tough IT bottlenecks and can also provide end-to-end project management outsourcing to make sure your teleworkers have convenient and secure access to your Exchange Online environment. To find out Progent's consulting expertise for Microsoft 365 Exchange Online, go to Office 365 Exchange Online configuration and troubleshooting expertise.
Amazon AWS is a pioneer in the public cloud computing market and is the world's top source of cloud services. Progent offers fast and economical online contact with cloud integration experts who can assist your business to plan, implement, maintain, and debug hybrid IT networks that incorporate Amazon AWS cloud services with on-premises resources and with other popular cloud platforms such as Azure. Progent also offers the skills of Cisco-certified CCIE networking consultants to assist your company to create a high-availability network architecture so your users have a consistent computing environment regardless of whether they are working from your main office, a branch office, at home, or on the road. For details about Progent's support services for Amazon AWS, see Amazon AWS integration expertise.
Google Cloud Platform (GCP) is a leading suite of cloud services that offers Infrastructure-as-a-Service (IaaS) and Platform-as-a-Service products. Progent's certified Microsoft, Linux, and Cisco consulting experts can help your organization to expand your existing IT resources with the Google Cloud, and Progent's DBA experts can show you how to make your critical apps cloud friendly so your teleworkers can benefit fully from Google Cloud services. Progent's consultants can help you to set up virtual machines on Google Cloud Compute Engine, plan an efficient storage solution with GCP Storage, and simplify identity control for at-home workers with GCP Cloud Identity services. Progent can also help you to use GCP's unified management technology to control and monitor your Google Cloud environment. For details, see Google Cloud Platform integration services.
Help Desk Call Center Services for At-Home Workers
A sudden, organization-wide changeover to a teleworker business model, which could be activated by a pandemic or as part of a business continuity process, can overwhelm even a high-performing internal Call Center. Progent's Help Desk Call Center services allow organizations to outsource or expand their Help Desk by using Progent's online Technical Response Center services.
- Progent's Standard Help Desk Call Center services leverage Progent's extensive network of remote IT support experts combined with enterprise-class ticketing and tracking technology to offer an economical, advanced Support Desk. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all aspects of online Level 1 PC support from help requests to ticket creation, desktop sharing, problem resolution, and incident reporting. A web-based User's Service Portal allows at-home employees to check or revise the status of their current tickets, enter details, and upload screen captures or relevant files. Support services are provided at a significant discount off Progent's normal Level 1 technical service charges, and Progent offers optional rapid escalation to Level 2 and Level 3 IT specialists to deal with complex issues. For more information, refer to Progent's Standard Helpdesk Services for small companies.
- Progent's Help Desk Call Center Augmentation Service allows you to supplement your existing Help Desk team by splitting responsibilities for Call Desk services transparently between your regular support organization and Progent's nationwide team of PC support engineers and subject matter specialists. Progent's co-managed Support Desk service uses a collaborative support model utilizing the leading professional services automation tool for managing help requests and ticketing, establishing ownership, monitoring progress, and producing reports. To learn how Progent's Call Center Supplementation Services can help your company to provide best-in-class technical support to your at-home employees, see Progent's Call Desk supplementation Services.
Cybersecurity for At-Home Workers
Telecommuters commonly use their own computing devices and work in a physically unsecured space. This increases their exposure to cyber threats and requires careful deployment of security appliances, remote endpoint monitoring, and the enforcement of policies based on leading practices. Progent's seasoned roster of certified data security professionals can help your organization to design, deploy and manage a modern cybersecurity solution that guards vital information in IT networks that include an at-home workforce.
- Firewalls allow companies to build a network that can be safely utilized by local users and by at-home workers, mobile users, vendors, clients, and the public. Modern firewall devices permit you to assign and control different access rights to various classes of users and to expand your network and adjust your security profile as your business evolves and as cyber threats grow more sophisticated. Progent supports both current and legacy security devices from all major vendors like Cisco, Palo Alto Networks, WatchGuard, Juniper, SonicWall and Fortinet. To learn more about Progent's firewall support expertise, refer to firewall integration and support services.
- Online Endpoint Monitoring makes it easy to track the various computers utilized by an at-home workforce and either reject or identify and mitigate modern threats like ransomware. With Progent's ProSight Active Security Monitoring services, a lightweight software agent is put on each secured endpoint device, monitoring all activity and using advanced machine learning to detect zero-day attacks at inception. When an attack is discovered, ProSight ASM immediately isolates the infected endpoint device from the corporate network to contain the threat. Because the ProSight Active Security Monitoring software agent is self-contained, endpoint devices stay protected even if they are disconnected from the Internet. For more information about ProSight ASM, refer to remote endpoint monitoring for an at-home workforce.
- Security Audits can assess the vulnerability of your information system to all types of external and internal security threats for a network that incorporates teleworkers. Progent can run remote, automated cybersecurity inventory software for rapidly and economically uncovering a wide variety of security holes that can be surfaced over the Internet. Progent's endpoint security audit experts, which can be provided by network security professionals with top credentials including CISA, ISSAP, and GIAC, can assist your company to audit your workflows and governance policies and assess your network architecture to enable you to implement top-level protection for your remote workers.
Data Protection Solutions for Remote Workers
The field of Data Protection involves saving and restoring vital information in order to avoid data loss and minimize restoration time and effort in case of storage failures resulting from hardware breakdowns, software hiccups, operator error, malware, or any other reason. Reliable data protection solutions can be particularly challenging to design and maintain in hybrid networks that combine local data centers, cloud resources, and at-home workers.
- Backup/Recovery strategies for at-home workers must address multiple kinds of personally owned endpoint devices. Progent can provide fast online access to consultants knowledgeable about a wide array of products for protection Microsoft Windows, Apple Mac and Linux/UNIX servers and desktop computers as well as notebooks, iOS and Android tablets and handhelds. Leading backup/restore products maintained by Progent's backup/recovery consultants include Barracuda Backup, Azure Backup, Symantec Backup Exec, Acronis Backup and Recovery, Retrospect, and Time Machine. To protect resources spread across a hybrid network, Progent offers ProSight Data Protection Services, a managed backup/recovery service that uses cloud-based storage and features fine-grained recovery and unified management.
- Disaster Recovery/Business Continuity (DR/BC) strategies often anticipate circumstances that call for a rapid switch to a work-at-home environment. Progent's expert disaster recovery preparedness consultants and business continuity planning specialists can help you to create, document and test a DR/BC strategy that includes the process of moving to telecommuting.
Unified Management for At-Home Workers
Microsoft has renamed and reshuffled its endpoint management products under the name Endpoint Manager, which encompasses Intune for cloud-based management of mobile and remote endpoints and Configuration Manager for managing local computers. Microsoft Endpoint Manager offers a centralized solution for protecting corporate data by controlling on-premises, mobile, and at-home endpoints.
Intune
Intune is part of Microsoft's Endpoint Management family that also includes Microsoft Configuration Manager. Intune is a cloud service for managing and securing mobile computers and software. Remote endpoint computers can be personally owned or company owned. Network administrators managing the endpoint devices of teleworkers can use Intune to deploy and authenticate apps on devices, push updates and certificates, set up rules for permission to access information and networks, set passwords, create VPN connections, determine how teleworkers share information, establish threat protection, ensure compliance, and delete corporate data from lost, stolen or decommissioned devices. Microsoft Intune can be used with iOS, Google Android, Windows, and macOS/OS X endpoints. To find out about Intune and how Progent can help you to use this platform to administer the endpoint computers of your telecommuters, see Intune mobile endpoint management consultants.
VMware Workspace ONE
VMware Workspace ONE is a feature-rich centralized Mobile Device Management platform that allows network managers to keep offsite endpoints current and protected. Workspace ONE uses VMware AirWatch technology for unified endpoint management combined with VMware's Horizon virtual software delivery technology for identity control, app management, and setup management of endpoint devices. Workspace ONE operates with devices powered by Windows 10, macOS, Apple iOS, Google Android, Chrome OS, or popular distributions of Linux. VMware Workspace ONE is available by subscription as a cloud service or as an on-site deployment via a perpetual license. Top capabilities of Workspace ONE include rapid over-the-air deployment of out-of-the-box laptops, immediate onboarding of new users, policy set up and enforcement for all categories of devices, unifies reporting and performance analytics, an email encryption gateway, and tight integration with Microsoft apps and cloud services. To find out about Progent's support for VMware Workspace ONE, refer to VMware Workspace ONE remote endpoint management consultants.
Contact Progent for Telecommuter Support Services
To contact Progent about building and maintaining an efficient work-from-home environment for your Cincinnati, Ohio organization, phone
An index of content::
Online Help wireless IP phone integration
wireless VoIP phone and Aironet APs Network Engineer
Cisco's wireless VoIP phones are hardened wireless handsets designed for workers who are mobile within office, warehouse, health-care or other venues where IT management wants user endpoints that provide more control, security and durability than is possible with the BYOD (Bring-Your-Own-Device) mode of mobile collaboration. Successful integration of Cisco's wireless IP phones usually demands that IT teams configure and optimize numerous key pieces of your Wi-Fi environment including APs, switches, wireless LAN controllers, and call management software. Progent's certified experts offer remote and on-premises support to help your organization create and maintain a Cisco wireless IP phone solution by providing services that can range from troubleshooting the configuration of a wireless IP phone or AP to providing project management outsourcing or co-sourcing services for modernizing the wireless architecture of an entire campus.
WLAN Site Survey Support
Online Wireless Site Survey IT Services
Progent’s Wireless Site Survey helps you to design and install an 802.11a/b/g/n or 802.11ac (Wi-Fi) wireless network adapted to your environment, providing you a WLAN that delivers the coverage, speed, capacity, Quality of Service, security, and roaming ability your business needs. Progent's Wireless Site Survey services are available either as an economical online service or as a more comprehensive onsite service.
Top Rated MOM 2007 Remote Troubleshooting
Operations Manager Network Consultant
Progent's Microsoft-certified consulting experts have over a decade of background planning, implementing, enhancing and troubleshooting SCOM solutions and can provide companies of all sizes advanced remote or onsite consulting services for Microsoft SCOM 2012. Progent can help you to plan a topology for System Center 2012 Operations Manager servers that provides the performance and resilience needed to watch over your IT resources efficiently, whether your infrastructure are onsite, cloud-based, or a mixed solution. Progent can also help you to import and customize Microsoft SCOM 2012 management packs based on best practices for tracking network fabric and both Microsoft and 3rd-party apps and services. In addition, Progent can provide responsive online or onsite troubleshooting to assist you to fix critical problems uncovered by System Center 2012 Operations Manager.
Emergency Sun Solaris Remote Services
Linux Online Consulting Services
Progent provides national remote phone support and consulting services for companies that run UNIX, Linux, or Solaris environments or whose information systems feature a mix of UNIX/Linux and Microsoft technology. Remote network consulting offers maximum return for your IT dollar by preserving user efficiency and shortening the hours billed for computer repair services. Sophisticated remote support utilities and experienced service specialists and engineers allow Progent to handle most network problems without wasting time and money by going to your location. In the vast majority of cases your network problems can be remediated by telephone or through a combination of telephone support and online access. Progent can make available Cisco certified CCIE network engineers and CISM and CISSP premier security specialists to help with the most challenging network problems.
PIX Firewall Network Consultant
Cisco Expert PIX Firewall Migration Professionals
Cisco's PIX firewalls have reached end of life and Cisco may no longer support these legacy devices. Progent still offers consulting assistance for Cisco's PIX firewalls to help you with maintenance and Progent can also help you determine if you should move up to more current firewall products from Cisco. Progent's Cisco technology experts can help you design and carry out a cost-effective migration to Cisco ASA 5500-X firewalls following leading practices.
24/7/365 Microsoft Access Programming Firms
After Hours Access Contract Programming
Progent offers remote and on premises expertise to assist your organization with any facet of BI reporting ranging from debugging or enhancing applications to designing and implementing a comprehensive BI solution. Progent's management reporting experts can help your company to support your existing BI system, assist you to upgrade reports from a discontinued reporting product to a current one, and deliver as-needed remote training tailored to your individual needs. Progent’s management reporting consultants offer experience in the leading BI reporting and visualization tools such as the SQL Server BI stack (Integration Services, Analysis Services, and Reporting Services), Management Reporter/FRx, Microsoft Access, Crystal Reports, Power BI, Excel BI add-ins including Power Pivot and Power View, and Report Builder.
Professionals Remote Network Support
Onsite Support Network Consulting
For mid-size companies who need IT consulting services, Progent offers a variety of alternatives such as on-site help, remote support, off-site Call Center, 24x7 support with automatic system monitoring, emergency staff augmentation, business relocation services, application development, and professional consultation. For medium-size businesses in California or other areas covered by Progent's onsite consultants, Progent provides professional on-premises help for solving network issues rapidly and economically.
Extended Help Desk Engineer
Configuration Virtual Call Desk
Progent's Network Helpdesk Outsourcing Services for desktop support are designed especially for small businesses who require fast access to a Help Desk Call Center with expert phone support and full escalation capability but who must operate within a modest IT budget. Key features of Progent's Help Desk Outsourcing Services are Help Desk Call Center Phone Support, Secure Remote Access Provisioning, System Evaluation, Expert Escalation, Virtual Help Desk Call Center Support, Per Minute Billing, and Help Desk Software Selection and Deployment.
Juniper Networks NetScreen Network Consulting
Top Rated Security Tech Services NetScreen
Progent's Juniper-authorized NetScreen engineer can assist you to configure and integrate NetScreen 5000 series routers, upgrade from older NetScreen devices to more current Juniper technologies, and troubleshoot network infrastructure issues in all-Juniper or mixed-technology environments.
Windows and UNIX Consulting Services
Windows and UNIX Engineer
If your company is developing UNIX-based software in an environment that includes Microsoft Windows-based servers, PCs, and office productivity products, Progent can provide comprehensive network support outsourcing that allows you to focus on your field of strategic know-how without the continual distraction of maintaining your business network. Through the use of automated server monitoring and by delivering remote and in-person assistance when your business needs it, Progent offers an affordable solution for managing an information network that features high availability, protection, and efficiency. Progent's developer assistance offerings feature full-service network support outsourcing, virtual server infrastructure, online and on-premises support and troubleshooting, proactive network monitoring, and Help Desk support.
24/7 Solaris Online Small Business IT Consulting Company
Sun Solaris Remote Professional
Progent offers nationwide urgent technical support and troubleshooting services for companies who operate Solaris environments or whose IT systems include a combination of Sun Solaris and Microsoft technology. Online technical support provides maximum leverage for your IT dollar by preserving user efficiency and limiting the hours charged for computer repair services. Sophisticated remote access utilities and experienced technicians and consultants combine to enable Progent to solve the majority of IT problems without squandering time and expense by going to your location. In the vast majority of situations your network issues can be dealt with by telephone or through a mix of phone support and online connectivity. Progent can offer the services of Cisco certified CCIE network engineers and CISM certified security specialists to help you with the toughest system problems.
24/7 Online Consulting Comprehensive Event Management
Top Rated Integration Services Remote Monitoring and Reporting
Progent's Microsoft-certified consulting experts have more than a decade of background designing, deploying, enhancing and troubleshooting Microsoft SCOM environments and offer companies of all sizes advanced remote or on-premises consulting services for SCOM 2012. Progent can assist you to plan a topology for System Center 2012 Operations Manager servers that provides the performance and availability needed to watch over your datacenter efficiently, whether your datacenters are on-premises, in the cloud, or a hybrid solution. Progent's SCOM consultants can also assist you to install and set up SCOM 2012 management packs according to leading practices for monitoring network infrastructure and Microsoft and third-party applications and services. In addition, Progent can provide fast online or on-premises technical support to help you to remediate serious problems detected by SCOM 2012.
Microsoft Certified Microsoft Firewall Remote Support
Microsoft Firewall Online Technical Support
Progent's certified ISA Server consultants have long experience configuring ISA Server-based security solutions for IT networks with many sites, mobile users, and mission-critical eCommerce applications. Progent's Microsoft Firewall experts are available to help your company in planning and implementing a configuration of ISA 2000 Server or ISA Server 2004 that supports your network protection requirements without overly limiting your network productivity. Progent's consulting professionals can help you migrate from Microsoft Proxy Server from ISA 2000 Server to Microsoft ISA 2006 Enterprise Edition Server or ISA 2006 Standard Edition Server.
CCIE Certified Small Business Wireless AP Online Consulting
Integration Small Business WAP321
Cisco's Small Business 100, 300 and 500 family of wireless access points are Linux-powered units designed as value-priced Wi-Fi solutions for light workloads. Progent's Cisco CCIE-certified wireless network experts offer remote or on-premises configuration and debugging support to help you to plan, configure, upgrade, tune, manage and debug Cisco Small Business Wi-Fi AP environments of any size or topology.
Specialist ProSight Email Guard Spam Filtering
24 Hour ProSight Email Spyware Protection Consulting Services
Progent's ProSight Email Guard uses the technology of top information security companies to provide centralized management and world-class security for all your email traffic. The hybrid architecture of Progent's Email Guard managed service combines cloud-based filtering with an on-premises gateway device to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. ProSight Email Guard's Cloud Protection Layer serves as a first line of defense and blocks most unwanted email from making it to your network firewall. This decreases your exposure to inbound attacks and saves system bandwidth and storage space. ProSight Email Guard's on-premises gateway device provides a deeper level of inspection for inbound email. For outgoing email, the local gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that stays inside your security perimeter.
Windows Server 2008 DirectAccess Consultant
Windows Server 2008 R2 Support
Microsoft Windows Server 2008 R2 features outstanding levels of speed, protection, availability, expandability, and flexibility that improve output of on-site, remote, and mobile workers. Progent's network experts can provide cost-effective online engineering, troubleshooting, and training services to help your company to design, execute, and manage Microsoft Windows Server 2008 R2 in order to add substantial strategic value to your information system.
24/7/365 Windows Server 2012 R2 Security Outsourcing
Windows Server 2012R2 Security Support and Setup
Progent's certified professionals can assist you to assess the benefits of Microsoft Windows Server 2012 R2 for your organization, develop test environments and rollout strategies, optimize your infrastructure for local, multi-site, cloud-based, and partial-cloud environments, train your IT support staff, create an enterprise-wide security strategy, automate IT administration, assist with creating applications, and generate and test a disaster recovery/business continuity plan.
Windows 2008 Active Directory IT Consulting
Computer Engineer Active Directory
Windows Active Directory demands extensive practical experience to configure optimally across a large corporation. Progent’s Microsoft Premier consultants are experienced in planning, integrating, and maintaining complex Enterprise AD projects. Progent’s fields of proven competence with Microsoft Windows Active Directory include replication issues, multi-domain partition design, correcting corrupted Active Directory objects, cleaning up legacy beta version configuration objects in online Active Directory environments, and fixing unsuccessful installations of Active Directory and Active Directory-integrated applications.
Top Rated Consulting Microsoft SUS
Windows Server Update Services Specialist
Microsoft WSUS allows IT administrators to install and monitor the latest Microsoft patches and security updates to Microsoft Windows Server 2000, Microsoft Windows Server 2003, and Windows XP operating systems. By using Microsoft Software Update Services, network support personnel can fully and easily manage the installation of patches that are published through Microsoft Update to servers and desktops in an organization. Progent can help you with technical details of the initial configuration of Microsoft WSUS such as designing the Microsoft Software Update Services deployment, setting up client's computers, establishing the Group Policy parameters, and ensuring your Microsoft Windows Server Update Services Group Policy Object is linked to an Active Directory container that makes sense for your system environment.
Operations Manager Support and Integration
Onsite Technical Support System Center Operations Manager
Progent's Microsoft-certified consulting experts have over a decade of background designing, implementing, optimizing and repairing System Center Operations Manager solutions and can provide companies of any size advanced remote or on-premises consulting support for SCOM 2012. Progent can help you to plan a topology for SCOM 2012 servers that provides the responsiveness and availability required to watch over your IT resources efficiently, whether your datacenters are on-premises, cloud-based, or a hybrid solution. Progent's SCOM consultants can also assist you to install and customize SCOM 2012 management packs according to industry best practices for monitoring network infrastructure and Microsoft and third-party applications and services. Also, Progent can provide fast online or on-premises technical support to help you to remediate serious issues detected by Microsoft SCOM 2012.
SCCM Peer Cache Remote Consulting
Network Consultants System Center Configuration Manager
System Center Configuration Manager automates application and device provisioning and updating, simplifies compliance settings management, keeps track of network resources, protects against company data leakage, performs health monitoring, enables secure end-user self service, and delivers a common point of control for managing multi-OS ecosystems running on-prem, cloud-centric, or hybrid deployment topologies. Progent's Microsoft-certified SCCM consultants and Microsoft Azure cloud specialists can help you with any aspect of planning, installing, operating and repairing a SCCM solution for local, cloud, or hybrid networks.
Aironet Outdoor Wi-Fi Access Point Online Support Services
Aironet Wave 2 Wi-Fi AP Support and Integration
Progent's Cisco CCIE-certified wireless infrastructure experts can provide remote or onsite configuration and debugging services to assist your organization to plan, configure, update, tune, administer and debug Aironet wireless access point environments of any size or architecture. Progent's Cisco Wi-Fi controller consultants can also help you to combine your wireless environment with your wired network infrastructure and cloud-hosted resources to create an enterprise-wide connectivity solution that is easy to manage and expand. Progent also offers affordable Wi-Fi site surveys to help you to determine the most efficient selection, placement and configuration of Aironet wireless access points to accommodate your specific office layout, construction, and anticipated network traffic.
Call Desk Sharing Support and Setup
Virtual Support Desk Help and Support
Progent’s Help Desk Co-management service makes it possible for your IT organization to share responsibilities for Help Desk services transparently between your IT team and Progent's nationwide pool of seasoned desktop support technicians and subject matter experts. Progent’s Co-managed Help Desk service is a collaborative support solution built around the leading shared professional services automation (PSA) platform for managing end-user service requests, ticketing, ownership, status tracking, and reporting.
Email Quarantine Consulting
Consultant Email Block Lists
Progent's ProSight Email Guard uses the technology of top information security vendors to deliver centralized control and comprehensive security for your email traffic. The powerful structure of Email Guard integrates cloud-based filtering with a local security gateway appliance to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. ProSight Email Guard's cloud filter serves as a first line of defense and blocks most unwanted email from making it to your network firewall. This decreases your vulnerability to inbound threats and saves network bandwidth and storage space. ProSight Email Guard's on-premises gateway device provides a further layer of inspection for inbound email. For outbound email, the local security gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your security perimeter.
Immediate desktop and application virtualization Consultants
XenDesktop Support and Help
For desktop and application virtualization, Progent can provide the support of a Citrix-certified XenDesktop consultant who can assist your company to design a XenDesktop environment that maximizes the business impact of your information system; integrate XenDesktop software with your physical and virtual servers, end-user devices, and peripherals; migrate your older desktop virtualization software to the latest releases of XenDesktop; and provide advanced online technical support. Progent can also train your IT staff to adhere to industry leading practices to manage XenDesktop effectively.
SQL Server 2014 and Hyper-V Consultant Services
SQL Server 2014 Database Migration Technology Consulting Services
SQL Server 2014 includes major enhancements in key areas including speed, uptime, compliance, and cloud readiness. SQL Server 2014 is the first release of SQL Server that includes in-memory technology that works transparently with all workloads including Online Transaction Processing (OLTP), enterprise data warehousing, and business analytics (BI). Progent's Microsoft-certified SQL Server 2014 consulting team can deliver cost-effective remote and onsite services such as system design, configuration, administration, remediation, and application development expertise to help organizations of all sizes to achieve maximum business value from their SQL Server 2014 deployment.
Microsoft Live Communications Server Professionals
Microsoft LCS Server Consulting
MS Office Communications Server delivers IM and presence in a scalable, world-class solution featuring advanced security, seamless compatibility with other Microsoft products, an expandable, standards-based development platform, and support for regulatory mandates such as HIPAA, SOX, and GLB. Your enterprise can benefit from lower costs and improved operational efficiencies, increased individual productivity, and stronger intellectual property security with this simple-to-administer, highly available IM platform. Effective deployments of Office Communications Server require extensive planning and thought prior to roll out. Progent's Microsoft-certified consultants can provide the skill needed to deliver all the advantages of Microsoft Office Communications Server throughout your whole corporation.
Top Microsoft Windows 10 SCCM Engineer
Professional Windows 10 MDT
Progent's Windows consultants can help businesses of any size to evaluate Windows 10 or to upgrade to Windows 10 from an older release of Windows. Remote and onsite assessment and migration services for Microsoft Windows 10 available from Progent include Return on Investment estimates, project management, application and driver compatibility testing, pilot systems, virtualization architecture, Cloud and hybrid integration, mobile management, telecommuter access, security and compliance, streamlined deployment and administration, network design, Wi-Fi support, business continuity planning, custom training for IT support staff and end users, and post-migration Call Center support services.
IT Consulting Microsoft Office SharePoint Server 2010
SharePoint Server Setup and Support
Progent’s Microsoft-certified experts can provide businesses of any size consulting, troubleshooting, and application development expertise for SharePoint Server and SharePoint Online. Microsoft SharePoint is an advanced solution that utilizes web-based technology for intelligently connecting people, groups and information. Microsoft SharePoint offers a common spot for your employees or clients to connect to, manage, distribute and manipulate relevant data, documents, and applications and to interact with one another. SharePoint enables faster and more intelligent decisions, more efficient sharing across groups and more economical business practices. Windows SharePoint Services connect employees, clients, teams and major tasks with the knowledge they’ve created in a way that makes data convenient to locate, retrieve and re-use. Progent's SharePoint experts can assist you to support your current SharePoint solution or migrate to the latest version of SharePoint Server or to SharePoint Online.
Microsoft Azure integration Consultant
Cisco and Microsoft Certified Experts Microsoft Azure Storage Reporting
Progent can help companies of any size to move all or part of their network infrastructure to the Microsoft Azure cloud. This can simplify network management and reduce hardware expense. Azure includes a wealth of cloud services and Progent can help you to understand the advantages and limitations of different cloud networking architectures you can use with Azure. Progent can help you administer cloud-resident or hybrid cloud and local apps and network infrastructure and ensure you avoid the common mistakes small companies make when moving to a public cloud. Progent can show you how to set up cloud servers on Azure Virtual Machines, utilize VHD storage with Azure Storage, manage user identity with Azure Active Directory, and automate transparent backup services with Azure Backup. Progent can also show you how to configure perimeter firewalls and IPsec VPN connections and also to manage Apple iOS devices and Google Android smartphones and tablets.
Azure hybrid cloud integration Engineers
Azure Disaster Recovery Professionals
Progent can assist small businesses to migrate any part of their computing infrastructure to the Microsoft Azure cloud. This can simplify IT management and lower hardware investments. Microsoft Azure includes a wealth of public cloud services and Progent can help you to evaluate the benefits and limitations of different cloud networking architectures you can use with Azure. Progent can help you manage cloud-resident or hybrid cloud and local applications and resources and ensure you sidestep the typical errors small organizations make when migrating to a public cloud. Progent can help you to set up VMs on Azure Virtual Machines, use VHD storage with Azure Storage, manage user identity with Azure Active Directory, and automate backup-and-recovery services with Azure Backup. Progent can also help you to prepare perimeter firewalls and IPsec VPN tunnels and also to manage iPhones and iPads and Android handhelds.
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