Enlarging your remote workforce may have a significant impact on network architecture, cybersecurity, and company culture. Progent has two decades of experience assisting small and mid-size businesses to design, configure, manage, optimize, and debug IT networks that support at-home workers. Progent can assist your Durham organization to pick the appropriate technologies and follow leading practices in creating and operating a safe virtual ecosystem for teleworkers that promotes teamwork and returns maximum business value. Progent offers support services that go from on demand guidance for helping you past occasional IT bottlenecks to full project management or co-management to help you successfully complete business-critical tasks.

Progent's consultants can assist Durham, North Carolina companies to succeed with any aspect of building a high-functioning work-at-home environment by providing infrastructure configuration services, VoIP PBX expertise, voice/video conferencing support, collaboration platform customization and training, public cloud integration, helpdesk services, cybersecurity, data protection solutions, and streamlined management.

Infrastructure for an At-Home Workforce
Configuring the physical and software infrastructure needed to support a remote workforce can be particularly complicated if you must accommodate a combination of worker-owned equipment like PCs and notebooks, Internet routers, and wireless APs from an assortment of manufacturers and with a variety of OS software and firmware levels. Progent's experience delivering remote support for both legacy as well as current IT products in virtual office solutions allows you to make efficient use of your existing network infrastructure and offers ready access to expertise for making necessary upgrades. Support services offered by Progent to help your company to implement a productive telecommuting ecosystem include:

  • Virtual Private Network connectivity makes it possible to establish a secure tunnel for authorized at-home employees to use IT assets located at your company data center or in a public cloud. Progent's consultants can assist your company to deploy and maintain VPN access between your teleworkers and your various network resources by providing online VPN integration consulting. For businesses with Cisco's ASA security appliances, Progent's Cisco-certified ASA experts can assist your at-home workers to set up Cisco's AnyConnect software to provide secure VPN tunneling for a broad range of endpoint devices including Windows, macOS, Apple iOS, Linux, and Android.
  • Virtual Desktop Infrastructure (VDI) products enable a teleworker to see and interact with a data center PC's desktop. This technology gives IT managers substantial control over the computing ecosystem of at-home employees and ensures them a consistent and more productive work experience. Progent's virtual desktop services include Windows Remote Desktop support and Citrix Virtual Apps and Desktops VDI expertise.
  • Routers attach home networks to the Internet and typically support VPN tunnels, local wireless connectivity, and firewalls. Progent can provide top-tier remote support for deploying home routers from all major vendors. See router configuration services from Cisco-certified experts.
  • Home Wi-Fi networks, often shared by the whole family and visitors, are commonly used by telecommuters to access their Internet router for work. This can create performance as well as security issues. Progent can assist businesses to mitigate these problems by providing expertise like Cisco Aironet integration consulting, Cisco-certified Meraki WiFi installation expertise, and Ubiquiti Unifi wireless access point integration help.
  • Internet connectivity solutions impact the speed and reliability of connections between at-home workers and the corporate data center. Mission-critical processes might require backup Internet access in case the normal connection breaks. Progent offers expertise for picking service providers, choosing sensible service bundles, and integrating redundant Internet access. Refer to Internet access integration services.

IP Voice Solutions for an At-Home Workforce
Expanding the company phone system to accommodate remote users is vital to maintaining an effective at-home workforce. A variety of cloud-centric IP voice platforms are popular with small and mid-size businesses to server remote users. Many larger organizations rely on Cisco's current or older products for VoIP management. Progent can help businesses of all sizes to plan or tune a telecommuter VoIP environment that delivers the flexibility, convenience and security required for teleworkers. Progent's Cisco-certified CCIE Voice experts offer high-level support to help businesses tune their current Cisco VoIP systems to handle a growing at-home workforce.

  • Cisco Unified Communications Manager (Cisco Unified CM) extends high-end IP telephony capabilities to devices such as VoIP phones, media processing products, VoIP gateways, and mixed media applications deployed across the network. Unified Communications Manager supports additional combined media services like unified messaging, voice/video conferencing, and team interaction networks. For more information about Progent's CUCM support, see Cisco Unified CM consultants.
  • Cisco CallManager is Cisco's legacy call-processing software and has been replaced by CUCM. Progent's consultants can assist you to support your existing CallManager environment or upgrade efficiently to Cisco's current IP telephony products. To learn about Progent's expertise for CallManager and Cisco's other early IP voice products, refer to Cisco CallManager consulting.
  • Cisco IP Gateways enable integration with public telephony networks and with users working beyond the corporate firewall such as at-home workers. Progent offers expert support for Cisco's earlier generation IP gateways including the UC520, UC540 and UC560 series and for current Cisco Session Initiation Protocol (SIP) gateways. See Cisco Session Initiation Protocol (SIP) gateway configuration consulting.
  • Other VoIP Platforms supported by Progent include Vonage, RingCentral and 8x8. Progent can assist you to enhance your WAN infrastructure to work with these VoIP solutions and provide as-needed deployment and troubleshooting services.

Voice/Video Conferencing for an At-Home Workforce
A broad range of video conferencing products from leading technology companies support virtual discussions, video and voice conferencing, chat, and screen/content sharing for both onsite users and at-home workers. Many organizations use a mix of conferencing products to meet the needs of their various partners and customers. Progent's communications experts can help your organization to maintain your current conferencing environment and optimize the productivity of your at-home workforce.

  • Skype for Business is Microsoft's popular unified communications platform that supports real-time presence, IM, voice and video conferencing plus the transparent integration of these capabilities within Office desktop and Microsoft 365 productivity software including PowerPoint, Word, and Excel. Progent can provide the expertise of Microsoft-certified specialists who can help you to set up and manage Skype for Business clients to support your remote workforce. For details about Progent's support services for Skype for Business, visit Skype for Business consulting experts.
  • FaceTime is Apple's group video phone app for iOS and Mac computers and smartphones. FaceTime runs over Wi-Fi or cellular Internet connections. Newer editions of FaceTime allow as many as 32 simultaneous users for video sessions. For details about Progent's consulting expertise for FaceTime, see Progent's FaceTime configuration expertise.
  • Webex Meeting Center provides remote conferencing for most computing devices. Delivered through Cisco's Webex Cloud, Webex services include sharing specific content or computer screens, presentations that embed rich media including Microsoft PowerPoint and Flash videos, session recording, plus editing and playback for training. To learn more about Progent's support expertise for Webex as well as for other video conferencing solutions from Cisco, refer to Progent's Webex Meeting Center support services.
  • Teams is Microsoft's next-generation replacement for Skype for Business. Teams provides a hub for conversations, contacts, and information with capabilities such as voice/video conferencing, persistent threaded chat, plus data sharing. For details about Progent's consulting services for Teams as well as for additional Office 365 products, see Progent's Microsoft Teams consulting services.
  • Other Conferencing Apps supported by Progent's conferencing experts include Google Meet, Amazon Chime, Zoom, and Slack. Progent can deliver configuration and debugging services for these products and help your business to optimize your network infrastructure to host them.

Microsoft Collaboration Software for Remote Workers
Microsoft's collaboration products are closely integrated with Microsoft's familiar Office and Microsoft 365 families, offering a rich environment of applications that deliver a cohesive user interface for sharing data and ideas throughout a corporate network and on a broad range of endpoint devices. Progent has provided remote consulting services for Microsoft SharePoint and Exchange Server since their original releases and can help your company to tune these critical collaboration platforms to maximize the productivity of your at-home workforce.

SharePoint Server Configuration Consultants for At-Home WorkersSharePoint uses web sites to promote collaboration and knowledge sharing by offering policy-based delivery of content, business processes, and tools for searching through company-wide information silos. SharePoint permits you to build secure portals that permits at-home workers to see and edit aggregated business intelligence by means of Intranets (Wikis), Blogs, social networking web sites, and Web Parts (Widgets). To learn about Progent's SharePoint expertise, go to SharePoint integration and application development consulting.

Exchange Integration Experts for At-Home WorkersExchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. For information about Progent's Exchange support services, visit planning and configuration expertise for Microsoft Exchange.

Microsoft Onedrive Configuration Experts for Remote WorkersOneDrive is Microsoftís collaborative cloud file hosting and synchronization service, comparable to GoogleDrive. Remote workers can save files to the OneDrive service, and co-workers anywhere can access them securely via a web browser. Included with Office 365, OneDrive allows home workers to co-author files. Revisions created offline are automatically synced when you reconnect to the Internet. To learn about Progent's consulting expertise for Microsoft OneDrive, see Microsoft Onedrive integration experts.

Cloud Integration for Remote Workers
Progent can provide affordable online assistance for helping organizations to create, manage and repair integrated hybrid network architectures that include internal data centers, remote workers, branch offices, plus public cloud services. Progent offers top-tier consultant for all modes of cloud service delivery including Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and Software as a Service. Progent can help at-home workers resolve issues with public cloud connectivity, identity, and security.

Microsoft Azure Integration Services for Remote WorkersAzure is a popular platform for cloud software and services that allows you to use IT infrastructure, virtual servers, and key applications hosted on Microsoft's massive cloud. Azure offers over 100 services services such as hosting for Windows and Linux-powered VMs, scalable cloud storage, messaging, app development with Visual Studio, and backup/restore. Progent can help your organization to deploy virtual machines on Azure Virtual Machines, configure storage on Azure Storage services, unify identity control with Azure AD, and design data backup and restore systems with Azure Backup. Progent can also show you how to establish secure access to Azure services for remote workers by setting up and debugging firewall appliances and VPN IPsec tunnels. To learn about Progent's support services for Microsoft Azure, refer to Azure consulting services.

Microsoft 365 Integration for At-Home WorkersOffice 365, now called Microsoft 365, is Microsoft's growing suite of client productivity applications and cloud-based services offered on a subscription basis. Microsoft apps and services are provided in a variety of plans intended for customers ranging from students and small offices to major corporations. Progent can provide fast and easy online access to experts familiar with Microsoft 365-compatible endpoint devices based on Windows, Mac, iOS, and Google Android operating systems. Progent's experts can help you to evaluate the various subscription plans available for Microsoft 365 and configure 365 apps for your at-home workers in a way that delivers maximum business value. For information about Progent's expertise for Microsoft Office 365, visit Microsoft Office 365 consulting services.

Exchange Online Integration Services for Remote WorkersExchange Online is one of the most widely used applications in the Office 365 product product suite. Office 365 Exchange Online provides the advantages of reduced spending for physical infrastructure, easier management, on-demand scaling, high availability, and additional benefits associated with cloud computing. Microsoft has engineered Office 365 Exchange Online to run smoothly with local Exchange environments, allowing you to create hybrid networks. Progent's Exchange consultants can provide occasional assistance to get you through challenging IT bottlenecks and can also provide end-to-end project management services to ensure your at-home workers have convenient and secure access to your Microsoft 365 Exchange Online deployment. For details Progent's consulting expertise for Office 365 Exchange Online, go to Microsoft 365 Exchange Online integration and troubleshooting consulting.

Amazon AWS Integration for TeleworkersAmazon AWS is a trailblazer in the public cloud computing arena and is the world's top provider of cloud-based services. Progent can provide rapid and affordable online contact with cloud connectivity consultants who can assist your organization to plan, implement, maintain, and troubleshoot hybrid IT networks that incorporate Amazon AWS cloud-based services with on-premises data centers and with other public clouds like Microsoft Azure. Progent also can provide the skills of Cisco-certified CCIE networking experts to assist your company to build a high-uptime network model to make sure your employees have a consistent computing experience regardless of whether they are working from your headquarters, a remote branch, from home, or on the road. To learn about Progent's consulting expertise for Amazon AWS, visit Amazon AWS consulting support.

Google Cloud Integration Services for At-Home WorkersGoogle Cloud is a popular collection of cloud computing services that provides Infrastructure-as-a-Service (IaaS) and Platform-as-a-Service (PaaS) products. Progent's Microsoft, Linux, and Cisco experts can assist your organization to scale your existing IT assets with the Google Cloud, and Progent's DBA consultants can show you how to make your mission-critical apps cloud friendly so your at-home workers can take full advantage of Google Cloud Platform services. Progent's consultants can assist you to set up VMs on Google Cloud Compute Engine, design an efficient storage solution with Google Cloud Storage, and streamline access management for telecommuters with GCP Cloud Identity services. Progent's consultants can also help your organization to utilize GCP's unified management technology to administer and track your GCP ecosystem. For information, go to Google Cloud Platform integration services.

Help Desk Services for At-Home Workers
An emergency, organization-wide transition to a telecommuter workforce, which might be motivated by a pandemic or as an element of a business continuity preparedness plan, can overwhelm even a well-staffed in-house Call Center. Progent's Help Desk services make it possible for organizations of any size to outsource or supplement their Support Desk with Progent's online Technical Response Center (TRC) team.

  • Progent's Standard Support Desk support services leverage Progent's extensive team of online IT support experts combined with world-class ticketing and tracking software to offer an affordable, modern Call Desk. Progent's Standard Help Desk Services offer a comprehensive solution that handles all aspects of remote Level 1 PC support from help requests to trouble ticket creation, desktop sharing, issue resolution, and reporting. A browser-based User's Service Portal allows from-home workers to track or edit the status of their active tickets, enter details, and upload screen captures and relevant files. Desktop support services are provided at a significant discount off Progent's ordinary Level 1 technical service charges, and Progent offers optional rapid hand-off to Level 2 and Level 3 support experts to resolve complex problems. To learn more, go to Progent's Standard Helpdesk Services outsourcing for small and mid-size companies.
  • Progent's Support Desk Supplemental Service allows your business to supplement your current Help Desk Call Center organization by sharing responsibilities for Help Desk Call Center support services transparently between your in-house support organization and Progent's nationwide team of PC support engineers and subject matter specialists. Progent's shared Support Desk service uses a collaborative support solution based on the number one professional services automation (PSA) tool for handling help requests and ticketing, assigning responsibility, monitoring progress, and producing reports. To learn how Progent's Support Desk Supplementation Services can help your business to provide best-in-class IT support to your from-home workers, go to Progent's Call Center augmentation Services.

Security and Compliance for At-Home Workers
At-home workers commonly run their personal computers and work in an unsecured environment. This worsens their exposure to cyber threats and calls for careful deployment of security appliances, remote security monitoring, and the creation of policies in compliance with leading practices. Progent's veteran team of certified data security experts can help your business to design, deploy and manage a compliant cybersecurity solution that safeguards sensitive data in IT networks that include teleworkers.

  • Firewalls enable you to create a network that can be securely accessed by on-premises users as well as by an at-home workforce, mobile users, vendors, customers, and other stakeholders. Modern firewall devices allow you to assign and control appropriate permissions to various classes of users and to expand your network and modify your security profile as your business evolves and as cyber threats become more sophisticated. Progent supports both new and legacy security appliances from all major manufacturers including Cisco, Palo Alto Networks, Check Point, Juniper, SonicWall and Fortinet. For details about Progent's firewall configuration services, refer to firewall integration and support expertise.
  • Online Endpoint Monitoring makes it easy to track the various computers used by teleworkers and either reject or identify and mitigate modern threats such as ransomware. With Progent's ProSight Active Security Monitoring services, a lightweight software agent is installed on each secured endpoint, monitoring all activity and utilizing advanced machine learning to identify zero-day attacks on arrival. When an attack is spotted, ProSight Active Security Monitoring instantly isolates the targeted endpoint from the corporate network to quarantine the threat. Because the ProSight Active Security Monitoring software agent is self-contained, endpoint devices stay secure even if they are disconnected from the Internet. For details about ProSight ASM, go to remote endpoint security monitoring for telecommuters.
  • Security Audits can evaluate the exposure of your network to all types of outside and local security threats for an environment that incorporates at-home workers. Progent can deploy remote, automated security inventory software for quickly and economically detecting a wide variety of security weaknesses that can be found over the Internet. Progent's security audit experts, which can be provided by network security professionals with advanced certifications such as CISA, ISSAP, and GIAC, can assist your company to evaluate your processes and governance policies and review your IT infrastructure to allow you to implement the highest level of protection for your telecommuters.

Data Protection Solutions for At-Home Workers
Data Protection involves saving and restoring vital information in order to avoid data loss and minimize restoration time in the event of storage failures due to hardware issues, programming hiccups, operator error, cyber attack, or other causes. Dependable data protection strategies can be especially challenging to design and maintain in hybrid environments that incorporate private data centers, public clouds, and at-home workers.

  • Backup/Recovery strategies for telecommuters must address multiple kinds of user-owned endpoints. Progent can provide quick online access to experts familiar with a broad range of products for backing up Microsoft Windows, Apple Mac and Linux/UNIX powered servers and desktop computers as well as notebooks, iPads and handhelds. Popular backup/recovery products maintained by Progent's backup/recovery consultants include Barracuda Backup, Microsoft Azure Backup, DoubleTake Software, Acronis Backup and Recovery, Mozy, and Time Machine. To back up resources spread throughout a hybrid network, Progent can provide ProSight Data Protection Services (DPS), a managed backup/recovery service that uses cloud storage and includes granular recovery and unified management capabilities.
  • Disaster Recovery/Business Continuity plans often anticipate scenarios that require a quick changeover to a work-at-home environment. Progent's senior disaster recovery planning experts and business continuity consultants can help your company to produce, document and test a DR/BC strategy that addresses the logistics of moving to an at-home workforce.

Unified Management for an At-Home Workforce
Microsoft has rebranded and rebundled its endpoint management platforms under the title Microsoft Endpoint Manager, which includes Intune for cloud management of remote devices and Configuration Manager for managing local endpoints. Microsoft Endpoint Manager provides a centralized platform for protecting critical data by controlling on-premises, mobile, and home-based endpoint devices.

Microsoft Intune
Intune is part of Microsoft's Endpoint Management family that also features Microsoft Configuration Manager. Intune is a cloud-based service for managing and securing remote computers and software. Remote endpoint computers can be user owned or business owned. IT administrators managing the endpoint computers of teleworkers can utilize Intune to provision and authenticate applications on devices, push updates and certificates, configure rules for permission to access information and resources, manage passwords, create VPN tunnels, determine how home-based workers share information, establish threat defense, ensure security compliance, and wipe sensitive information from lost, stolen or deactivated endpoint devices. Intune can be used with iOS/iPadOS, Google Android, Windows, and macOS/OS X devices. To learn about Microsoft Intune and how Progent can assist you to use Microsoft's Endpoint Management to manage the endpoint computers of your at-home workforce, visit Intune telecommuter endpoint management experts.

VMware Workspace ONE
VMware Workspace ONE is an advanced unified Mobile Device Management (MDM) product that allows network managers to keep off-premises endpoint devices up to date and protected. Workspace ONE uses VMware AirWatch for centralized endpoint management along with VMware's Horizon virtual software delivery platform for identity control, app management, and configuration management of endpoint devices. Workspace ONE operates with endpoints powered by Windows 10, macOS, Apple iOS, Android, Chrome OS, or leading distributions of Linux. VMware Workspace ONE is offered by subscription as a cloud service or as an on-premises deployment via a one-time purchase. Top features of Workspace ONE include rapid remote deployment of new notebooks, quick onboarding of new users, policy set up and enforcement for all classes of devices, unifies management reporting and analytics, an email encryption gateway, and integration with Microsoft applications and cloud-based products. To find out about Progent's support for VMware Workspace ONE, refer to VMware Workspace ONE remote endpoint management expertise.

Contact Progent for At-Home Worker Support Services
To contact Progent about creating and maintaining an efficient telecommuter solution for your Durham, North Carolina business, phone 1-800-993-9400 or visit Contact Progent.

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    Progent can help your business to plan and execute an efficient migration from a UNIX-based information system to a network powered by Microsoft Windows and capable of running Microsoft's familiar office productivity suites, commercial applications, and software development platforms. Progent's UNIX, Windows and Cisco consultants and application experts can help you preserve your data and reduce productivity discontinuity by designing an efficient migration plan that protects your existing assets in UNIX software and technology. UNIX-to-Windows migration support services offered by Progent include evaluation of current infrastructure, migration planning and validation, Microsoft Exchange migration support, data and application porting, and server and storage system migration and economization.

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    SQL Server 2016 introduces significant enhancements in performance, scale, security and compliance, availability, mobile computing support, and built-in BI. Innovations include PolyBase for processing structured and unstructured files in one appliance for big data applications, Jason support, Dynamic Data Masking, Mobile Reports, and centralized control over on-premises and cloud-resident operations and services. Progent's Microsoft-certified consultants can provide online and onsite support to help organizations of all sizes to deploy, manage or debug any version of SQL Server 2016. Progent can also assist you to integrate SQL Server 2016 with other core Microsoft products including Windows Server, Exchange, SharePoint Server, Dynamics CRM, Skype for Business, and System Center Operations Manager (SCOM).

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    Microsoft Small Business Server is an affordable collection of essential servers that provides the basis for a feature-rich but easy-to-manage information. The inter-connectivity requirements of the Microsoft .NET functions included with Microsoft Small Business Server calls for a network consultant with real-world expertise and extensive experience in designing and implementing cohesive and comprehensive information technology systems. Progent's Microsoft-certified experts have extensive backgrounds with the technologies incorporated in SBS 2011 and SBS 2008. This expertise ensures you success in deploying, administering, and servicing network environments based on the Microsoft SBS line of servers and applications.

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    Cisco's Firepower Next Generation Firewalls deliver a significant performance improvement over Cisco's previous-generation ASA 5500-X security appliances and include centralized management of advanced security features like application visibility and control (AVC), next-generation intrusion protection (NGIPS) with risk prioritization, advanced malware protection (AMP), URL filtering, and sandboxing. Progent's Cisco CCIE-certified firewall experts can help your organization to plan and execute a smooth migration to Firepower Series firewalls from Cisco's legacy ASA 5500-X, ASA 5500, or PIX firewalls and help you enhance Firepower firewalls with Cisco's subscription-based security services to create and centrally manage network ecosystems that span local offices, data centers, private clouds and public clouds.

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    Progent's Cisco CCIE wireless infrastructure experts can provide online or onsite integration and debugging services to assist your organization to design, configure, upgrade, optimize, manage and debug Aironet Wi-Fi AP deployments of any size or architecture. Progent's Cisco Wi-Fi controller consultants can also help you to combine your wireless ecosystem with your wired network and cloud-based resources to create a seamless enterprise-wide connectivity foundation that is simple to manage and scale. Progent also offers affordable Wi-Fi site surveys to assist you to determine the most appropriate selection, placement and setup of Aironet Wi-Fi APs to accommodate your specific workplace design, construction, and anticipated workloads.

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    Progentís IT outsourcing services for small companies include planning 2003 Server, .NET, and BackOffice environments, managing upgrades to Windows XP, Windows Server 2003, Active Directory, and Exchange Server 2003, Help Desk Call Center, remote and in-person troubleshooting, resolving chronic integration issues, and creating a comprehensive security plan. Progent can show you how to maximize network reliability and performance via fault-tolerant configuration, resilient network topology, and proactive network monitoring. Progent also offers project management help for large-scale upgrades and can help with needs assessment, resource identification, BOM production, vendor selection, purchasing logistics, and complete documentation. Progentís IT outsourcing help also includes training for office productivity products such as Microsoft Office XP.

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    Progent can help your business in any and all facets of your upgrade to Microsoft Exchange Server 2016 such as designing high availability (HA) system topology for a local, cloud-based or hybrid environment; CAL licensing requirements for Exchange 2016 and Windows Server 2012 R2+; moving mailboxes; Hyper-V virtualization strategy; specifying mass storage requirements for your VMs, mailbox databases and logs; configuring hardware load balancing for fault-tolerant client access services; planning, configuring and testing Exchange Servers and Windows Servers and Database Availability Groups (DAGs); integration with SharePoint; updating your firewall; resolving SSL issues; providing client integration with Office desktop or Office 365; and configuring Outlook on the web (formerly Outlook Web App).

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    Progent's webinars offer small businesses the cost savings, convenience, and versatility of web-based seminars plus the effective pedagogic methods of expert teachers who employ the latest technology to simulate live, interactive classrooms. Progent offers online training for key desktop applications including components of Microsoft Office suite such as Microsoft Excel, Word, Access, and Outlook: Dynamics accounting and reporting products including Microsoft Dynamics GP (Great Plains); as well as other leading desktop applications such as Adobe Photoshop, Adobe Acrobat Writer, and Crystal Reports.

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    Progent's certified Microsoft Windows 2000 consultants can help you optimize the capability of your existing Windows 2000 Servers and can streamline network management, offer technical support and repair, and enhance security. Progent can also help you create, justify, and implement a plan to upgrade from Windows Server 2000 to Microsoft Windows 2003 Server. Progent is expert in setting up pilot programs to eliminate the obstacles involved with moving to Windows 2003 Server by identifying potential hardware and application compatibility issues.

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    Progent's Juniper-certified network engineers can help you utilize Junos OS and the Junos platform of network management applications to configure, administer, and monitor Junos-powered devices; migrate to the Junos OS operating system from other Juniper software platforms such as ScreenOS; and upgrade your Juniper routers, switches, and gateways to the latest version of Junos OS.

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    Progent can provide the support of a certified VMware VCDX expert to help you plan, configure, administer and troubleshoot VMware vSphere-powered virtualization solution for on-premises datacenters, private and public clouds, or hybrid cloud systems. Progent can provide advanced expertise for deploying and configuring VMware Site Recovery Manager and VMware's NSX network virtualization system for disaster recovery and business continuity. Progent has in-depth experience of VMware vCloud Director, vRealize Automation, vRealize Orchestrator (vRO) and vCloud Suite used for managing private and hybrid cloud environments that deliver high uptime, data security, and disaster recovery.

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    Ubiquiti's UniFi family of Wi-Fi infrastructure devices includes a wide selection of Wave 2 802.11ax Wi-Fi access points (APs), security gateways, and managed switches. UniFi appliances installed across multiple venues with thousands of APs can be remotely configured and administered with Ubiquiti's free UniFi Controller software, which centralizes and simplifies deployment, discovery, management, tuning, troubleshooting, monitoring, and analytics. Progent can provide the expertise of veteran wireless professionals who can assist you to assess the benefits of UniFi products for your business and assist you to design, install, administer, and maintain your UniFi ecosystem.

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    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your network running at peak levels by checking the state of critical devices that power your information system. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your designated IT staff and your assigned Progent consultant so that all potential issues can be addressed before they have a chance to disrupt your business.

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    Progent can assist small and medium-size businesses to deploy centralized remote endpoint management solutions for maintaining endpoint devices used by telecommuters.

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    Progent's ProSight family of managed IT services are intended to provide organizations who have minimal in-house IT administration and support staffs with low-cost help from world-class management tools and consulting experts. Advantages of the ProSight catalog of managed IT services include flat-rate network maintenance costs, smart automation of common administrative processes, continual adoption of new information technology, smooth migration from older technology to modern solutions, improved fit between computer technology with business goals, access to seasoned network experts, and freeing up management to focus on business issues rather than fast-evolving network technology.

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    Progent's Solaris family support services provide small and mid-size companies and developers support for administering and supporting Sun Solaris environments that coexist with Microsoft-powered networks. Progent can give your organization access to Sun Solaris consultants, support professionals certified by Microsoft and Cisco, and security experts with CISA certification. This broad array of expertise offers you an easy one-stop source to help you build and manage a secure and reliable cross-platform network and communications environment that supports Sun Solaris and Microsoft interoperability by combining MS Windows with major variants of UNIX such as Mac OS X, Solaris, AIX UNIX from IBM, HP-UX, Berkeley UNIX (BSD), SCO UNIX, and SGI/Irix or leading Linux derivatives such as RedHat, SUSE Linux, CentOS Linux, Ubuntu Linux, PCLOS, fedora Linux, Gentoo Linux, Mandrake/Mandriva, Debian GNU/Linux, and Slackware.

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    For Windows desktop virtualization, Progent offers the support of a Citrix-certified XenDesktop consultant who can help you to plan a XenDesktop solution that improves the business value of your information network; integrate XenDesktop technology with your servers, end-user computers, and peripherals; upgrade your older desktop virtualization software to the latest versions of XenDesktop; and provide comprehensive online technical support. Progent can also train your IT staff to adhere to best practices to manage your XenDesktop solution efficiently.

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    Office 365 is Microsoft's growing suite of client productivity programs and cloud services offered on a subscription basis. Office 365 applications and cloud-based services are available in a variety of subscription plans intended for customers from students and home offices to enterprises. Progent can provide quick and affordable remote access to specialists with expertise in Microsoft, macOS, Apple iOS, and Android technology. Progent can assist your business to understand the many subscription options available with Office 365 and configure your network with Office 365 so you derive maximum business value. Progent supports cross-platform networks that include Windows, macOS or OS X, and Linux software. Progent can also assist you to build and manage hybrid ecosystems that seamlessly combine local and cloud-based resources.

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    ProSight Data Protection Services provide small and mid-sized organizations an affordable and fully managed solution for secure backup/disaster recovery (BDR). For a low monthly cost, ProSight DPS automates and monitors your backup activities and allows rapid restoration of critical files, applications and VMs that have become lost or corrupted due to component breakdowns, software glitches, disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's BDR specialists can provide advanced expertise to configure ProSight DPS to be compliant with regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can help you to restore your critical data.

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    Progent's ProSight Email Guard solution uses the technology of top information security companies to deliver centralized control and comprehensive security for your inbound and outbound email. The hybrid structure of Email Guard integrates cloud-based filtering with a local gateway device to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. ProSight Email Guard's cloud filter serves as a first line of defense and keeps most threats from reaching your network firewall. This reduces your exposure to inbound threats and saves network bandwidth and storage. ProSight Email Guard's onsite security gateway device adds a deeper layer of analysis for incoming email. For outbound email, the onsite security gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local gateway can also assist Exchange Server to monitor and safeguard internal email traffic that stays within your security perimeter.

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    Progent's Cisco certified networking experts offer advanced support for Cisco Unified Communications Manager (formerly CallManager). Progent can assist you to integrate VoIP phones, create dial plans, configure SIP trunking and PSTN connections, deploy Cisco ISR G2 routers with CUBE support, and deploy UCS server high availability systems.

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    Progent can give you access to experts who can modify your Microsoft Business Solutions ERP, MRP, and accounting system packages to meet your specific business needs. Progentís Microsoft-certified consultants offer expertise in Microsoft Dynamics Microsoft Axapta, Microsoft Dynamics Microsoft Navision, Microsoft Solomon, and Microsoft Business Solutions Retail Management Software. Progent also offers expert e-Commerce consulting services for secure, company-wide resource sharing plus interfacing with Customer Relationship Management applications.

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    Progent is one of the most experienced IT support companies for integrating email and messaging systems based on Microsoft Exchange 2000. Progent is skilled in helping small businesses get the full advantages of Microsoft Exchange 2000 under common situations including updating from Microsoft Exchange 5.5 Server, migration from an ISP-based or POP3 e-mail system, and jobbing out your Microsoft Exchange 2000 Server support.

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    Ubiquiti's UniFi family of Wi-Fi infrastructure devices includes a wide selection of Wave 2 802.11ax Wi-Fi APs, security gateways, and managed switches. Ubiquiti UniFi devices installed throughout multiple venues with thousands of access points can be remotely configured and managed with Ubiquiti's free UniFi Controller software, which centralizes and simplifies setup, discovery, management, tuning, troubleshooting, monitoring, and reporting. Progent can provide the expertise of seasoned Wi-Fi consultants who can assist your organization to assess the value of UniFi products for your business and assist you to design, deploy, administer, and maintain your UniFi solution.

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    Progent provides nationwide urgent technical support and consulting services for companies who run Sun Solaris networks or whose information systems feature a mix of Sun Solaris and Microsoft Windows products. Remote technical support offers optimum leverage for your information technology dollar by preserving user efficiency and limiting the hours charged for network analysis and repair. Sophisticated remote support tools and skilled service specialists and engineers allow Progent to handle the majority of network problems without squandering time and money by traveling to your site. In most of cases your network issues can be dealt with by telephone or through a mix of telephone help and remote connectivity. Progent can put you in touch with Cisco certified CCIE infrastructure experts and CISSP certified security professionals to help you with the most difficult system issues.

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    Progent's certified database application consultants can provide small and midsize businesses remote support for leading RDBMS products such as MS SQL Server, Oracle, MySQL, and Office Access. Consulting support available from Progent include installation and integration, database design and programming, administration services, replication strategies, capacity planning, performance optimization, data migration, security and compliance, backup and recovery systems, problem solving, and training.

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    SQL Server 2000 is a complete, web-aware database and data analysis solution that enables the fast creation of cutting-edge high-end applications that can provide your business a critical competitive edge. SQL Server provides core support for XML and the capability to communicate across the Internet and outside the firewall. The knowledge and experience of Progent's certified SQL Server 2000 consultants, averaging more than over 10 years of work helping with Microsoft technology, ensures you success in planning, deploying and administering Microsoft SQL Server solutions that are seamlessly connected with other applications based on Microsoft's .NET environment.

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    Progent's certified ISA Server consulting experts have extensive backgrounds creating Microsoft-based security designs for IT networks with many sites, remote workers, and line-of-business eCommerce applications. A Progent ISA Server engineer is ready to help your small company design and implement a configuration of ISA Server 2004 that supports your information protection requirements without restricting your network.

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    Progent has extensive experience providing a full-spectrum of remote network support and emergency repair services to local governments and school districts across the U.S. Progent is one of the pioneers in delivering expert online network consulting and has provided IT support to clients in every state. Remote support eliminates travel expenses and resolves issues faster than on-premises support.

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    SQL Server 2000 is a rich, Web-enabled database and data analysis solution that opens the door to the fast development of a new generation of high-end applications that can provide your business a significant competitive advantage. SQL Server features built-in support for XML and the capability to communicate across the Internet and outside the firewall. The knowledge and experience of Progent's certified SQL Server 2000 engineers, with an average of more than over 10 years of background helping with Microsoft technology, ensures you success in planning, installing and supporting Microsoft SQL Server applications that are well connected with other applications powered Microsoft's .NET platform.

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