Expanding your remote workforce can have a significant impact on IT architecture, security, and company processes. Progent has 20 years of background helping businesses of all sizes to design, deploy, manage, optimize, and troubleshoot IT environments that support at-home workers. Progent can assist your Indianapolis company to pick the appropriate technologies and follow best practices in creating and operating a secure virtual ecosystem for teleworkers that facilitates teamwork and returns top business value. Progent can provide services ranging from on demand guidance for getting you over occasional IT roadblocks to full project management to help you carry out business-critical tasks.
Progent's consultants can help Indianapolis, Indiana companies to with any aspect of creating a high-functioning work-from-home ecosystem by providing infrastructure configuration services, IP voice expertise, video conferencing integration, collaboration platform selection and deployment, public cloud connectivity, Call Desk services, security and compliance, backup/restore solutions, and streamlined management.
Infrastructure for a Remote Workforce
Configuring the network infrastructure required to support a remote work environment can be especially complex if you have to accommodate a mix of personal hardware such as desktop computers and laptops, routers, and Wi-Fi appliances from various vendors and with a variety of operating systems and firmware releases. Progent's experience delivering online help for both legacy and current IT products in virtual office solutions enables you to make cost-effective use of your available network infrastructure and offers ready access to expertise for making essential updates. Services offered by Progent to help your company to create a productive work-at-home infrastructure include:
IP Voice Integration for an At-Home Workforce
Expanding the company phone system to include teleworkers is vital to supporting a productive at-home workforce. A broad range of cloud-centric VoIP products are popular with small and mid-size businesses to server telecommuters. Many larger organizations depend on Cisco's current or legacy platforms for VoIP solutions. Progent can help businesses of all sizes to plan or maintain a remote IP voice environment that provides the versatility, convenience and protection needed for teleworkers. Progent's Cisco-certified CCIE IP Voice experts can provide high-level support to help organizations optimize their existing Cisco IP voice environments to handle a growing at-home workforce.
Video Conferencing for Remote Workers
A wide range of voice/video conferencing products from leading technology companies enable virtual discussions, video conferencing, chat, and screen sharing for both local users and at-home workers. Many companies use a mix of conferencing products to accommodate their different partners and customers. Progent can help you to manage your current voice/video conferencing ecosystem and optimize the engagement of your remote employees.
Microsoft Integrated Collaboration Software for Telecommuters
Microsoft's collaboration products are tightly integrated with Microsoft's familiar Office and Microsoft 365 suites, offering a rich ecosystem of productivity apps that deliver a cohesive user interface for exchanging data and ideas throughout a corporate network and on a wide selection of endpoint computers. Progent has provided online consulting services for Microsoft SharePoint and Exchange since their initial releases and can help businesses to deploy these flagship collaboration platforms to maximize the effectiveness of your at-home workforce.
SharePoint utilizes web entities to facilitate collaboration and knowledge sharing by offering policy-driven access to content, workflow, and tools for looking through company-wide business data. SharePoint enables you to create secure portals that enables at-home workers to view and update consolidated business intelligence via Intranets (Wikis), Blogs, social networking sites, and Web Parts. To find out about Progent's SharePoint expertise, visit SharePoint integration and development expertise.
Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. To find out about Progent's Exchange support services, go to deployment consulting services for Exchange.
OneDrive is Microsoft’s collaborative cloud-based storage service, comparable to GoogleDrive. At-home users can store files to OneDrive, and co-workers anywhere can share them securely through a web browser. Provided with Office 365, OneDrive enables home employees to co-edit documents. Edits made offline are synced when you go back online. For information about Progent's support services for OneDrive, go to Microsoft Onedrive configuration consulting.
Public Cloud Integration for Teleworkers
Progent can provide advanced remote support for enabling businesses to build, maintain and troubleshoot integrated network architectures that combine internal data centers, telecommuters, branch offices, plus public cloud resources. Progent can provide expertise for all types of cloud service delivery such as Infrastructure as a Service, Platform as a Service (PaaS), and Software as a Service (SaaS). Progent can help at-home workers fix problems with public cloud access, authentication, and security.
Azure is a popular platform for public cloud software and services that enables you to use IT infrastructure, virtual servers, and key applications running on Microsoft's extensive cloud. Microsoft Azure features over 100 services services including hosting for Windows and Linux-based virtual machines, on-demand cloud storage, messaging, application development with Visual Studio, and data backup. Progent can assist your organization to set up virtual machines on Azure Virtual Machines, integrate storage on Azure Storage services, unify identity control with Azure AD, and design backup and restore solutions with Azure Backup. Progent can also show you how to establish secure connections to Azure for at-home workers by configuring and troubleshooting firewall appliances and VPN tunnels. To learn about Progent's consulting services for Microsoft Azure, see Microsoft Azure expertise.
Office 365, rebranded Microsoft 365, is Microsoft's popular suite of client productivity software and cloud-based services available on a subscription basis. Office apps and cloud services are marketed in a selection of bundles designed for users ranging from students and small offices to major enterprises. Progent can provide fast and easy online contact with consultants familiar with Office 365-compatible clients based on Windows, Mac, iOS, and Google Android operating systems. Progent can assist you to assess the various subscription plans available for Office 365 and deploy 365 applications for your at-home workers to achieve maximum business value. For details about Progent's consulting expertise for Microsoft Office 365, refer to Office 365 integration expertise.
Microsoft 365 Exchange Online is one of the most widely used cloud-based applications in Azure-hosted Office 365 product product suite. Exchange Online offers the advantages of lower spending for data center infrastructure, easier management, dynamic scaling, high availability, and other advantages associated with cloud computing. Microsoft has designed Microsoft 365 Exchange Online to operate seamlessly with on-premises Exchange environments, allowing customers to create hybrid cloud/onsite networks. Progent's Exchange consultants can provide occasional help to guide you past tough IT bottlenecks and also offer end-to-end project management services to make sure your at-home workers have easy and secure access to your Exchange Online environment. For information Progent's consulting expertise for Exchange Online, refer to Office 365 Exchange Online configuration and support expertise.
Amazon AWS is a pioneer in the public cloud arena and is the world's leading source of cloud-based services. Progent offers quick and economical online access to cloud connectivity consultants who can help your business to plan, deploy, maintain, and troubleshoot hybrid IT networks that incorporate Amazon AWS cloud services with on-premises resources and with other popular cloud platforms like Microsoft Azure. Progent also can provide access to Cisco-certified CCIE networking experts to assist you to create a high-availability network architecture so your employees have a productive computing environment regardless of whether they are working from your main office, a branch office, from home, or on the move. For details about Progent's expertise for Amazon AWS, refer to Amazon AWS consulting expertise.
Google Cloud Platform (GCP) is a leading collection of public cloud services that provides Infrastructure-as-a-Service and Platform-as-a-Service (PaaS) products. Progent's Microsoft, Linux, and Cisco experts can assist your business to extend your current IT resources with the Google Cloud, and Progent's database consultants can help you make your mission-critical apps cloud ready so your at-home workers can benefit fully from Google Cloud services. Progent can help your organization to deploy virtual machines on Google Cloud Compute Engine, plan a cost-effective storage system with Google Cloud Storage, and streamline identity control for remote workers with GCP Cloud Identity services. Progent can also assist you to utilize GCP's unified management tools to administer and track your Google Cloud environment. To learn, visit Google Cloud Platform consulting services.
Help Desk Services for At-Home Workers
A sudden, organization-wide switchover to a telecommuter business model, which could be activated by a pandemic or as an element of a disaster recovery preparedness plan, can overstretch even a high-performing internal Call Desk. Progent's Help Desk services allow businesses to outsource or augment their Support Desk with Progent's remote Technical Response Center team.
Security for Remote Workers
Remote workers commonly use their own computers and work in a physically unsecured space. This worsens their vulnerability to cyber attacks and demands careful use of firewalls, remote endpoint monitoring, and the creation of policies that adhere to leading practices. Progent's seasoned team of certified data security experts can assist your organization to design, implement and administer a compliant cybersecurity solution that protects critical information in networks that incorporate teleworkers.
Data Protection Solutions for At-Home Workers
Data Protection covers backing up and recovering vital information so as to avoid data loss and reduce recovery time in the event of storage problems resulting from equipment breakdowns, programming glitches, operator mistakes, malware, or other causes. Reliable data protection strategies can be especially challenging to architect and maintain in hybrid environments that incorporate in-house data centers, cloud resources, and an at-home workforce.
Unified Management for an At-Home Workforce
Microsoft has renamed and rebundled its endpoint management products under the title Endpoint Manager, which encompasses Intune for cloud management of remote endpoints and Configuration Manager for managing local computers. Microsoft Endpoint Manager features a unified solution for protecting corporate information by managing onsite, mobile, and home-based endpoints.
Microsoft Intune
Intune is part of Microsoft's Endpoint Management family that also includes Configuration Manager. Intune is a cloud-based service for managing and protecting remote devices and applications. Remote endpoint computers can be user owned or company owned. IT admins managing the endpoint computers of at-home workers can use Intune to provision and authenticate apps on managed devices, push patches and certificates, set up policies for permission to access information and resources, set passwords, create VPN tunnels, determine how teleworkers share information, set up threat protection, verify security compliance, and delete sensitive data from lost, stolen or deactivated endpoint devices. Microsoft Intune can be used with iOS, Android, Windows, and macOS endpoints. To learn about Intune and how Progent can assist your company to use Microsoft's Endpoint Management to administer the endpoint devices of your telecommuters, visit Intune telecommuter device management expertise.
VMware Workspace ONE
VMware Workspace ONE is an advanced centralized Mobile Device Management (MDM) product that helps network managers to keep off-premises endpoint devices current and secure. Workspace ONE uses VMware AirWatch for unified endpoint administration combined with VMware's Horizon virtual application delivery platform for identity control, app management, and setup management of endpoint computers. Workspace ONE runs with endpoints based on Windows 10, macOS, iOS, Android, Chrome OS, or popular distributions of Linux. VMware Workspace ONE is available by subscription as a cloud-based service or as an on-site product through a one-time purchase. Top features of VMware Workspace ONE include fast over-the-air deployment of out-of-the-box laptops, quick onboarding of new employees, policy set up and enforcement for all classes of devices, aggregated management reporting and performance analytics, an email encryption gateway, and integration with Microsoft applications and cloud services. To find out about Progent's support services for VMware Workspace ONE, see VMware Workspace ONE remote endpoint management expertise.
Contact Progent for Telecommuter Expertise
To get in touch with Progent about creating and maintaining a productive work-from-home environment for your Indianapolis, Indiana company, phone