Enlarging your remote workforce may have a significant effect on network architecture, cybersecurity, and corporate processes. Progent has two decades of experience assisting businesses of all sizes to design, deploy, manage, tune, and debug IT networks that incorporate at-home workers. Progent can help your Madison organization to pick the appropriate technologies and adhere to best practices in building and operating a safe virtual office ecosystem for telecommuters that facilitates teamwork and delivers top value. Progent offers support services that go from on demand guidance for getting you over occasional technical roadblocks to comprehensive project management to help you carry out mission-critical tasks.
Progent's consultants can help Madison, Wisconsin companies to with any aspect of creating a high-functioning work-from-home ecosystem by providing infrastructure design and configuration services, VoIP PBX expertise, video conferencing support, collaboration platform selection and deployment, public cloud integration, Help Desk services, cybersecurity, backup/restore solutions, and unified management.
Infrastructure for an At-Home Workforce
Configuring the physical and software infrastructure required to support an at-home work environment can be especially challenging if you have to accommodate a mix of personal equipment like PCs and laptops, routers, and Wi-Fi appliances from various vendors and with a mix of OS software and firmware releases. Progent's background delivering online help for both outdated as well as current IT products in remote office venues allows you to make cost-effective use of your existing network infrastructure and offers ready access to expertise for implement necessary upgrades. Support services available from Progent to help you to create a high-functioning telecommuting ecosystem include:
IP Voice Integration for Telecommuters
Extending the business phone environment to accommodate telecommuters is critical to maintaining a productive at-home workforce. A variety of cloud-centric IP voice products are popular with SMBs to server telecommuters. Many larger organizations depend on Cisco's modern or legacy products for IP voice solutions. Progent can assist businesses of all sizes to plan or tune a telecommuter IP voice environment that delivers the flexibility, convenience and protection required for remote users. Progent's Cisco-certified CCIE Voice consultants can provide high-level support to help organizations tune their current Cisco IP voice environments to support a growing remote workforce.
Voice/Video Conferencing for At-Home Workers
A wide range of video conferencing platforms from major vendors support virtual discussions, video and voice conferencing, chat, and screen/content sharing for both local users and at-home workers. Many organizations use multiple conferencing products to accommodate their different partners and clients. Progent can help your organization to manage your existing conferencing ecosystem and optimize the experience of your remote employees.
Microsoft Collaboration Platforms for Teleworkers
Microsoft's collaboration products are closely integrated with Microsoft's familiar Office families, offering a powerful ecosystem of applications that create a consistent user experience for exchanging information throughout a corporate network and on a wide range of endpoint computers. Progent has delivered online consulting services for SharePoint and Exchange Server since their original publication and can help businesses to deploy these critical collaboration platforms to optimize the effectiveness of your at-home workers.
SharePoint utilizes web entities to allow collaboration and knowledge sharing by providing policy-driven access to content, workflow, and utilities for looking through company-wide information silos. SharePoint allows you to create secure web portals that permits remote workforce to view and update aggregated corporate intelligence by means of Intranets (Wikis), Blogs, social web sites, and Web Parts (Widgets). For details about Progent's SharePoint support services, refer to SharePoint integration and development expertise.
Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. To find out about Progent's Exchange expertise, refer to deployment consulting for Exchange Server.
OneDrive is Microsoft’s collaborative cloud-based storage service, similar to GoogleDrive. At-home workers can store files to the OneDrive service, and co-workers can share them securely through a browser. Provided with Microsoft 365, OneDrive enables at-home workers to co-edit files. Revisions created offline are uploaded when you go back online. For information about Progent's support services for OneDrive, go to Microsoft Onedrive configuration consulting.
Public Cloud Integration Services for Telecommuters
Progent can provide affordable online assistance for helping organizations to create, manage and troubleshoot integrated hybrid network models that include internal data centers, at-home workers, branch offices, plus cloud services. Progent offers top-tier consultant for all modes of public cloud service delivery such as Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and Software as a Service. Progent can help at-home workers resolve issues with public cloud connectivity, authentication, and cybersecurity.
Azure is a popular family of cloud services that enables you to utilize IT infrastructure, virtual servers, and critical applications running on Microsoft's massive cloud. Azure features over one hundred services services including the ability to host Windows and Linux-based VMs, scalable cloud storage, email and messaging, app development with Visual Studio, and backup/restore. Progent can assist you to deploy virtual machines on Azure Virtual Machines, configure storage on Azure Storage services, streamline identity management with Azure AD, and plan backup and recovery solutions with Azure Backup. Progent can also show you how to establish secure connections to Azure services for telecommuters by configuring and debugging firewalls and VPN tunnels. For details about Progent's expertise for Azure, see Azure consulting services.
Office 365, now called Microsoft 365, is Microsoft's popular suite of business productivity software and cloud services offered on a subscription basis. Microsoft apps and services are provided in a variety of plans designed for users ranging from individuals and households to large corporations. Progent offers fast and affordable online contact with consultants familiar with Microsoft 365-compatible clients running Windows, Mac, iOS, and Google Android technology. Progent can help you to evaluate the numerous subscription plans offered with Microsoft 365 and deploy 365 apps for your remote workers to achieve maximum business value. To find out about Progent's consulting expertise for Microsoft Office 365, refer to Office 365 integration support.
Microsoft 365 Exchange Online is one of the most popular applications in the Microsoft 365 product line. Exchange Online provides the advantages of lower spending for physical infrastructure, easier management, dynamic scaling, high availability, and other benefits inherent with cloud computing. Microsoft has engineered Exchange Online to run seamlessly with on-premises Exchange environments, enabling you to build hybrid information systems. Progent's certified Exchange consultants can provide as-needed assistance to get you past tough IT bottlenecks and can also provide end-to-end project management outsourcing to make sure your remote workers have convenient and safe access to your Microsoft 365 Exchange Online deployment. To find out Progent's consulting expertise for Exchange Online, see Microsoft 365 Exchange Online configuration and troubleshooting consulting.
Amazon Web Services (AWS) is a trailblazer in the public cloud market and is the industry's top source of cloud-based services. Progent offers fast and affordable online access to cloud connectivity experts who can help your organization to design, deploy, manage, and troubleshoot hybrid IT networks that integrate Amazon AWS cloud services with on-premises data centers and with other public clouds like Azure. Progent also can provide access to Cisco-certified CCIE networking experts to help you to build a high-uptime network architecture so your users have a productive computing experience regardless of whether they are working from your main office, a branch office, from home, or on the road. To find out about Progent's expertise for Amazon AWS, see Amazon AWS consulting expertise.
Google Cloud Platform (GCP) is a popular set of cloud services that offers Infrastructure-as-a-Service (IaaS) and Platform-as-a-Service (PaaS) products. Progent's certified Microsoft, Linux, and Cisco experts can assist you to expand your existing IT assets with the Google Cloud Platform, and Progent's database experts can show you how to make your critical applications cloud friendly so your teleworkers can benefit fully from Google Cloud Platform services. Progent's consultants can assist you to set up virtual machines on GCP Compute Engine, plan an efficient storage solution with GCP Storage services, and streamline identity control for at-home workers with GCP Cloud Identity. Progent's consultants can also help your business to use GCP's management technology to administer and track your Google Cloud environment. To learn, go to Google Cloud Platform integration support.
Help Desk Call Center Support for Remote Workers
A sudden, organization-wide transition to a from-home workforce, which could be the result of a pandemic or as a component of a disaster recovery/business continuity process, can overwhelm even a well-staffed internal Call Center. Progent's Call Center services allow organizations to outsource or augment their Help Desk with Progent's remote Technical Response Center team.
Security and Compliance for Teleworkers
Remote workers commonly run their own computers and work in a physically unsecured environment. This increases their vulnerability to cyber attacks and requires careful use of security appliances, remote monitoring, and the creation of policies that follow leading practices. Progent's veteran roster of certified data security experts can help your organization to design, deploy and administer a modern security solution that protects vital information in IT networks that incorporate an at-home workforce.
Data Protection for Telecommuters
The field of Data Protection covers saving and restoring critical information so as to prevent data loss and minimize recovery time in the event of storage system failures due to equipment issues, software hiccups, operator mistakes, cyber attack, or other causes. Dependable data protection solutions can be particularly difficult to architect and maintain in hybrid networks that combine private data centers, public clouds, and an at-home workforce.
Unified Management for Telecommuters
Microsoft has renamed and rebundled its endpoint management products under the title Endpoint Manager, which encompasses Intune for cloud-based management of remote devices and Configuration Manager for managing onsite computers. Endpoint Manager offers a unified environment for safeguarding critical information by controlling local, mobile, and home-based endpoint devices.
Intune
Intune is a component of Microsoft's Endpoint Management family that also features Configuration Manager. Intune is a cloud service for managing and securing mobile devices and software. Managed endpoint devices can be personally owned or business owned. IT administrators managing the enrolled endpoint computers of teleworkers can utilize Intune to provision and authenticate applications on managed devices, push patches and certificates, configure rules for permission to access data and resources, set passwords, create VPN tunnels, determine how telecommuters share data, set up threat protection, verify compliance, and delete sensitive information from missing, stolen or decommissioned endpoint devices. Microsoft Intune runs with iOS, Android, Windows, and macOS/OS X endpoints. To find out about Intune and to find out how Progent can assist your company to use Microsoft's Endpoint Management to manage the endpoint devices of your teleworkers, go to Intune mobile device management experts.
VMware Workspace ONE
VMware Workspace ONE is an advanced unified Mobile Device Management (MDM) platform that allows network administrators to keep off-premises endpoint devices current and protected. Workspace ONE uses VMware AirWatch technology for unified endpoint administration along with VMware's Horizon virtual software delivery platform for identity control, app management, and setup management of endpoint computers. Workspace ONE runs with devices powered by Windows 10, macOS, Apple iOS, Android, Chrome OS, or popular distributions of Linux. VMware Workspace ONE is offered by subscription as a cloud service or as an on-premises product through a one-time purchase. Key capabilities of Workspace ONE include fast remote provisioning of out-of-the-box laptops, immediate onboarding of new employees, policy set up and enforcement for all classes of endpoints, unifies management reporting and performance analytics, email encryption, and seamless integration with Microsoft applications and cloud-based products. For details about Progent's support for VMware Workspace ONE, see VMware Workspace ONE mobile endpoint management consultants.
Contact Progent for At-Home Worker Expertise
To contact Progent about creating and managing a productive telecommuter solution for your Madison, Wisconsin business, phone