Additional Topics of Interest

Risk Response Outsourcing
Risk Response Integration Support

Progent's disaster recovery support and business continuity consultants can help you design a disaster recovery plan to prepare for an IT network catastrophe. Progent can help you develop a complete disaster recovery plan that incorporates scheduled disaster recovery evaluations and testing. Progent's Microsoft and Cisco-certified engineers can also show you how to create an affordable, high-availability network solution that takes into account availability issues covering a wide array of infrastructure technologies and processes.

Microsoft LCS Server Consulting
Microsoft Live Communications Server Consulting

MS Office Communications Server delivers Instant Messaging and Real Presence in a scalable, enterprise-grade package featuring enhanced security, seamless integration with popular Microsoft software, an expandable, standards-based development platform, and compliance with regulatory requirements such as HIPAA, Sarbanes-Oxley, and Gramm-Leach-Bliley. Your organization can benefit from cost savings and improved operational efficiencies, enhanced individual productivity, and better IP security with this simple-to-manage, fault-tolerant solution. Effective deployments of Microsoft Office Communications Server require careful planning and thought prior to installation. Progent's Microsoft-authorized consultants can deliver the skill needed to realize all the advantages of Microsoft Office Communications Server throughout your whole corporation.

Consultants Solaris with Windows
Solaris with Windows Engineer

Progent's UNIX family consulting services offer small businesses and developers help with managing and maintaining UNIX, Linux or Solaris environments that coexist with Microsoft-powered networks. Progent offers your business access to UNIX consultants, support professionals certified by Microsoft and Cisco, and security experts with CISM certification. This wide range of expertise provides you with a convenient single source to help you create and maintain a protected and reliable cross-platform network and communications environment that allows UNIX and Microsoft coexistence by integrating Windows with popular versions of UNIX such as Apple macOS and OS X, Solaris, IBM AIX, HP-UX, BSD, SCO and SGI/Irix or major Linux platforms including RedHat, SuSE, Mandrake, Debian-GNU and Slackware.

9800-L wireless controller Consulting Services
Computer Consultant 9800 Series wireless controller

Cisco's Catalyst wireless controllers simplify the management of Wi-Fi networks by unifying the configuration and control of Wi-Fi APs, tuning Wi-Fi throughput by reducing the impact of RF congestion, enhancing wireless uptime with fast failover, and hardening data security by detecting threats and analyzing traffic content based on user type and locale. Progent can assist you to deploy Cisco wireless LAN controller appliances to manage and monitor Wi-Fi LANs of any size. Progent can help you to maintain and debug your current Cisco-based Wi-Fi solution or implement a smooth upgrade to Cisco's modern Wi-Fi controller technology.

Support Desk Outsourcing Services Remote Support
Desktop Help Desk Outsourcing Services Remote Technical Support

Progent's Network Helpdesk Outsourcing Services for desktop support are designed especially for small organizations who need fast access to a Help Desk Call Center with expert phone support and effective escalation options but who have to work within a restricted IT budget. Key features of Progent's Help Desk Outsourcing Support Services include: Helpdesk Phone Support, Optional Remote Access Support, System Evaluation, Expert Escalation, Virtual Helpdesk Services, By-the-Minute Billing, and Help Desk Software Selection and Integration.

Microsoft Windows 7 Upgrade Computer Specialist
Consultant Services Windows 7

Progent's certified engineers can assist you to test Microsoft Windows 7 to verify application and driver compatibility and to determine its speed and stability running with your applications. Progent's consultants can also help you to evaluate the likely business benefits of moving to Windows 7. If Windows 7 fits your business, Progent can help your IT organization to design and execute a smooth upgrade to Microsoft Windows 7 from a your current release of Microsoft Windows.

Information Technology Consulting Services Documentation
Service Reporting Professionals

Progent uses an enterprise-class service reporting system that records and formats detailed documentation for all delivered support activities. Unlike some freelance consultants or local support firms who offer minimal documentation or specifics of services performed, every service provided by Progent is accompanied by full documentation. Every Progent staff member has access to the service documentation sent by each staff member to every client. The practice of detailing and archiving support records allows more effective support and eliminates a variety of common misfortunes such as when a service customer is effectively held hostage to a consultant who refuses to release vital service information.

QoS Test Lab Consulting Services
Herakles/QTS Test Lab Consultant Services

Progent's Test and Training Lab at the QTS Colocation Center can be used for piloting line-of-business applications, creating efficient system upgrade methodologies, assessing and tuning performance, planning or verifying disaster recovery strategies, resolving compatibility problems, and building training environments for new technologies. For Progent clients who lack adequate internal resources to assemble effective pilot environments, the lab reduces capital costs and engineering risk and helps keep vital network projects on schedule.

IT documentation management Engineer
Consultant ProSight client credential management

ProSight IT Asset Management is an IT infrastructure documentation management service that makes it easy to create, maintain, find and safeguard data about your network infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be alerted automatically about impending expirations of SSLs ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can save as much as half of the time wasted searching for critical information about your network. ProSight IT Asset Management features a centralized location for storing and sharing all documents required for managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether you’re planning improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you need as soon as you need it.