Progent's Technical Response Center provides nationwide remote support for Windows and Cisco-based small office IT networks. Progent's Microsoft and Cisco-Premier service engineers provide telephone help and online direct network access to isolate and repair network problems quickly and affordably. The breadth of IT expertise represented by Progent's team of country-wide service engineers makes it possible to escalate even the toughest network issues to competent experts as required.
Server proliferation puts pressure on network budgets and administrative resources. Server consolidation via a virtual architecture promises lower total cost of ownership of servers and faster return on investment, more efficient use of physical computers, simplified operations, enhanced network uptime, and easier manageability. Common usage scenarios for virtual machines are hardware consolidation, low-cost hosts for mission-critical legacy software running on obsolete operating systems, and inexpensive quarantine of software development or pilot testing systems from on-line systems.
Progent's Microsoft-certified consultants offer online or in-person expertise to assist organizations of all sizes to plan, deploy, manage, and repair a backup/restore system built around System Center 2012 Data Protection Manager. Progent can assist you to upgrade from earlier releases of SCDPM or from a different backup system, and Progent can integrate your SCDPM 2012 deployment for on premises, cloud-based, or hybrid environments. Progent can provide occasional support for fixing especially challenging issues, or full project management services. Progent's consultants can also help you to incorporate Data Protection Manager into a comprehensive disaster recovery plan.
Progent's remote access and smartphone synchronization specialists can assist you to design and deploy connectivity solutions for remote desktops, notebooks, and wireless handhelds so they integrate seamlessly with your IT network, allowing your business to optimize the productivity of your off-site workforce.
Progent's Juniper Networks-authorized network consultants can assist you to design and implement Juniper Firewall and VPN platforms, optimize and troubleshoot your infrastructure, and upgrade efficiently from discontinued equipment to the latest versions. Progent's Junos OS consultants can also provide support for Juniper's flagship network operating system to help your business to streamline the administration and improve the protection of your Juniper VPN devices and routers. Progent also has extensive background supporting Juniper's NetScreen OS and ScreenOS software productss and can assist organizations maintain environments that include a mix of Juniper's software platforms.
Progent's ProSight Email Guard solution uses the technology of leading data security vendors to deliver web-based management and comprehensive security for your email traffic. The hybrid structure of Progent's Email Guard combines a Cloud Protection Layer with an on-premises gateway device to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. ProSight Email Guard's cloud filter acts as a preliminary barricade and keeps the vast majority of threats from making it to your network firewall. This reduces your vulnerability to external attacks and saves system bandwidth and storage. ProSight Email Guard's on-premises security gateway appliance adds a deeper layer of inspection for inbound email. For outbound email, the onsite gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local security gateway can also assist Microsoft Exchange Server to track and protect internal email that originates and ends inside your security perimeter.
Altaro VM Backup software from Hornetsecurity provides small and mid-size organizations a dependable and affordable platform for backing up and recovering Microsoft Hyper-V and VMware-based VMs. Altaro VM Backup can be deployed in local, remote, distributed, and cloud environments and also enables low-cost cloud backup to Microsoft Azure Block Blob storage. Altaro VM Backup defends against ransomware by leveraging Immutable Cloud Storage. This produces tamper-proof backup data that cannot be modified by any user including administrators or root users. Progent is a certified Hornetsecurity/Altaro partner and can provide a wide range of remote or on-premises services to help you to plan, deploy, manage and debug a comprehensive backup/restore system powered by Altaro VM Backup. With ProSight Data Protection Services Altaro VM Backup, Progent delivers a fully managed backup/recovery service based on Altaro VM Backup.
Progent provides nationwide online technical support and troubleshooting services for companies that run Sun Solaris networks or whose IT systems feature a mix of Solaris and Microsoft products. Online technical support provides maximum leverage for your information technology budget by preserving client efficiency and shortening the time charged for computer repair services. Sophisticated online support technology and experienced service specialists and consultants allow Progent to handle the majority of IT issues without wasting time and expense by going to your site. In most of cases your IT issues can be remediated over the phone or via a mix of telephone help and remote network analysis. Progent can put you in touch with Cisco certified CCIE infrastructure experts and CISSP premier security specialists to help you with the toughest system issues.
Progent's Standard Help Desk Services offer an end-to-end service desk solution that handles all aspects of online Level 1 desktop technical support from service requests through ticketing, screen sharing, progress tracking, problem resolution, and management reports. Support services are offered at a substantial discount from Progent's regular desktop service rates, and Progent can provide the option of fast as-needed escalation to subject matter experts to resolve complex issues.
Progent's Cisco CCIE-certified network infrastructure consultants offer high-level support services for Cisco Unified Communications Manager (formerly CallManager). Progent can help you to integrate VoIP phones, create dial plans, configure SIP trunking and PSTN support, deploy Cisco ISR G2 routers with CUBE support, and deploy UCS server failover systems.
Progent's Ekahau-certified Wi-Fi site design experts can assist your business to design, deploy, tune, manage and debug a Wi-Fi network optimized for your building. Progent offers remote or onsite support for Ekahau Pro for predictive Wi-Fi planning, Ekahau Sidekick for onsite RF analysis, Ekahau Analyzer for resolving RF problems, and Ekahau Insights for monitoring the health of multiple Wi-Fi networks.
Progent has delivered support for Microsoft Dynamics GP and Great Plains software for more than 20 years and Progent has provided integration, software development, training, and debugging since the platform's debut. Progent can provide in-depth support for upgrading out of date Dynamics GP deployments. Progent can assist you to design, validate, and implement an efficient migration from a a legacy version of GP to the latest release of Dynamics GP.
Progent's disaster recovery support and business continuity engineers can show you how to create a disaster recovery strategy in case of an IT network disaster. Progent can show you how to define a comprehensive disaster recovery strategy that includes scheduled disaster recovery evaluations and drills. Progent's Microsoft and Cisco-certified professionals can also help you create an affordable, fault-tolerant network architecture that takes into account availability issues covering a broad array of network technologies and processes.
Progent's proven ransomware recovery experts can help you to restore a network victimized by a ransomware cryptoworm like Ryuk, WannaCry, NotPetya, or MongoLock.
Hyper-V 2016 incorporates core features initially developed for and proven on Azure, among the world's largest public clouds. This pedigree significantly improves the suitability of Microsoft's Windows Server platform to run private cloud and hybrid cloud/on-premises environments by enhancing security, availability, scale, manageability, reliability and disaster recovery. Progent's Microsoft-certified consulting team can help you to evaluate the advantages of Hyper-V 2016 for your organization, set up test systems to verify the ability of Hyper-V 2016 to support your vital workloads, plan a cost-effective network topology for a cloud-based or hybrid deployment, create and execute a non-disruptive migration plan, train your IT administration and technical support staff, and deliver ongoing consulting and troubleshooting support to make sure that your Hyper-V 2016 investment delivers the highest possible business benefit.
Cisco's Meraki MS line of switches are intended for environments that go from small branches to campuses. Progent's Cisco-certified CCIE consultants can provide affordable remote consulting to assist your company to design and deploy an efficient network architecture that incorporates Meraki switches, simplify network administration with Meraki's cloud-based management architecture, define policies to maintain security and compliance, create and test a disaster recovery plan, and resolve technical issues related to any facet of your Meraki deployment. Progent can also assist you to integrate Meraki switches with Cisco's Nexus or Catalyst core switches and with Meraki Wi-Fi access points to create a unified networking solution.
Small to mid-sized companies can now get all the advantages of Microsoft Operations Manager 2007 and also have fast access to Progent's Microsoft certified network support experts. With Progent's economically priced IT support programs, mid-size organizations can select a basic co-sourcing package built around Microsoft System Center Operations Manager with server monitoring, reporting, Help Desk and remote service or a comprehensive round-the-clock outsourcing solution. Progent offers expertise in Microsoft System Center Operations Manager to offer small business information systems world-class availability, protection and performance.
Progent's ProSight Virtual hosting services offer small companies a variety of advantages such as lower capital expenditures, savings on operational costs, improved executive focus, enterprise-class protection, enhanced availability, and business continuity.
Progent's ProSight Email Guard uses the services and infrastructure of top data security companies to provide web-based control and comprehensive security for your inbound and outbound email. The powerful architecture of Email Guard integrates cloud-based filtering with a local gateway appliance to offer complete defense against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. The Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of threats from making it to your network firewall. This decreases your vulnerability to inbound attacks and conserves system bandwidth and storage space. ProSight Email Guard's on-premises gateway appliance provides a further layer of inspection for incoming email. For outbound email, the local security gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that stays inside your security perimeter.
Progent has been providing SharePoint support since the first SharePoint product was released over two decades ago, and Progent has the scope of IT knowledge to help businesses of any size to design and implement a SharePoint Server 2013 deployment and develop SharePoint 2013 apps that bring substantial business benefit to your IT investment. Progent's Microsoft-certified consulting team can assist your company to assess the business advantages of migrating to SharePoint 2013 or SharePoint Online from legacy versions of SharePoint or from another collaboration solution; decide whether an on-premises, online or hybrid deployment is most sensible for your organization; and select the most appropriate version of SharePoint 2013 for your applications. Progent can provide full project management services or can assist in individual jobs associated with your SharePoint 2013 deployment.
Infor CloudSuite Industrial, previously branded SyteLine, is an ERP platform that embodies more than a quarter century of experience helping manufacturing and service organizations to simplify supply chains and streamline critical processes in order to bring products to market quickly and adhere to customer schedules consistently. Progent offers the expertise of an ERP specialist with over 20 years of experience with the SyteLine/CloudSuite Industrial platform. Progent can provide online or onsite services that spans from as-needed guidance to solution planning and project management. Sample services available from Progent for CloudSuite Industrial/SyteLine include installation, migration, business analysis, customization, CPQ, web site integration, troubleshooting, data conversion, Microsoft 365 integration, training, and DBA services.
Progent's Microsoft-certified Windows Server 2022 consultants can assist your organization to design and implement an efficient upgrade to Windows Server 2022 using a self-hosted deployment architecture or a hybrid model that integrates cloud-hosted Windows Server on Azure with an on-prem implementation of Windows Server 2022.
Progent's Duo managed services utilize Cisco's Duo cloud technology to protect against compromised passwords through the use of two-factor authentication (2FA). Duo supports single-tap identity verification with iOS, Android, and other personal devices.
Progent can help you prepare and execute a smooth migration to Microsoft Dynamics GP so that you retain your data, strengthen your security, enhance your analytics, take full advantage of Microsoft Office integration, and minimize business interruption by designing and executing a sensible migration plan. Progent can also help educate new Microsoft Dynamics GP/Great Plains users so you don't waste productivity. Progent can improve your financial reports and management analytics by providing Crystal Reports help, FRx programming, and Microsoft Excel expertise. Progent's background with Microsoft .NET development, Microsoft SQL Server solutions, and programming with VBasic, XML and other tools make it possible to produce custom business applications and eCommerce solutions that integrate transparently with Dynamics GP/Great Plains.
Progent's background delivering Microsoft .NET support and Microsoft SQL Server consulting, and Progent's application development experience with Microsoft VBasic, XML, and other developer tools make it possible to design custom mission-critical applications and eCommerce environments that integrate transparently with Microsoft Dynamics GP/Great Plains Software. Progent's Dynamics GP management reporting services can help you create reports that allow you to track your business more thoroughly, turning raw information into useful understanding of your business.
Progent's consultants can provide cost-effective online consulting and troubleshooting services for Microsoft Windows Server Essentials. Progent offers full-service project management to help you design and execute an efficient migration from Microsoft Windows Server Essentials to Microsoft 365 and other Azure Cloud applications and services.
Progent's certified SonicWall firewall consultants can show you how to integrate, maintain, and update SonicWall firewall devices including the newer SonicWall TZ, NSa and NSsp Series of firewalls and the legacy SonicWall PRO 2040 devices. Progent's CISM and GIAC-certified cybersecurity consultants can show you how to incorporate SonicWall security gateways into a complete network protection plan and design security into your business operations.
Progent can provide access to a senior specialist with extensive experience configuring, managing, and enhancing video conferencing platforms from top-tier suppliers such as Cisco, TANDBERG, Polycom, and LifeSize. Progent can coordinate with your internal IT support group, your Internet Service Provider, and your telepresence platform supplier to help your company increase the strategic value of your video conferencing ecosystem.