Progent's disaster recovery support and business continuity consultants can help you design a disaster recovery plan to prepare for an IT network catastrophe. Progent can help you develop a complete disaster recovery plan that incorporates scheduled disaster recovery evaluations and testing. Progent's Microsoft and Cisco-certified engineers can also show you how to create an affordable, high-availability network solution that takes into account availability issues covering a wide array of infrastructure technologies and processes.
MS Office Communications Server delivers Instant Messaging and Real Presence in a scalable, enterprise-grade package featuring enhanced security, seamless integration with popular Microsoft software, an expandable, standards-based development platform, and compliance with regulatory requirements such as HIPAA, Sarbanes-Oxley, and Gramm-Leach-Bliley. Your organization can benefit from cost savings and improved operational efficiencies, enhanced individual productivity, and better IP security with this simple-to-manage, fault-tolerant solution. Effective deployments of Microsoft Office Communications Server require careful planning and thought prior to installation. Progent's Microsoft-authorized consultants can deliver the skill needed to realize all the advantages of Microsoft Office Communications Server throughout your whole corporation.
Progent's UNIX family consulting services offer small businesses and developers help with managing and maintaining UNIX, Linux or Solaris environments that coexist with Microsoft-powered networks. Progent offers your business access to UNIX consultants, support professionals certified by Microsoft and Cisco, and security experts with CISM certification. This wide range of expertise provides you with a convenient single source to help you create and maintain a protected and reliable cross-platform network and communications environment that allows UNIX and Microsoft coexistence by integrating Windows with popular versions of UNIX such as Apple macOS and OS X, Solaris, IBM AIX, HP-UX, BSD, SCO and SGI/Irix or major Linux platforms including RedHat, SuSE, Mandrake, Debian-GNU and Slackware.
Cisco's Catalyst wireless controllers simplify the management of Wi-Fi networks by unifying the configuration and control of Wi-Fi APs, tuning Wi-Fi throughput by reducing the impact of RF congestion, enhancing wireless uptime with fast failover, and hardening data security by detecting threats and analyzing traffic content based on user type and locale. Progent can assist you to deploy Cisco wireless LAN controller appliances to manage and monitor Wi-Fi LANs of any size. Progent can help you to maintain and debug your current Cisco-based Wi-Fi solution or implement a smooth upgrade to Cisco's modern Wi-Fi controller technology.
Progent's Network Helpdesk Outsourcing Services for desktop support are designed especially for small organizations who need fast access to a Help Desk Call Center with expert phone support and effective escalation options but who have to work within a restricted IT budget. Key features of Progent's Help Desk Outsourcing Support Services include: Helpdesk Phone Support, Optional Remote Access Support, System Evaluation, Expert Escalation, Virtual Helpdesk Services, By-the-Minute Billing, and Help Desk Software Selection and Integration.
Progent's certified engineers can assist you to test Microsoft Windows 7 to verify application and driver compatibility and to determine its speed and stability running with your applications. Progent's consultants can also help you to evaluate the likely business benefits of moving to Windows 7. If Windows 7 fits your business, Progent can help your IT organization to design and execute a smooth upgrade to Microsoft Windows 7 from a your current release of Microsoft Windows.
Progent uses an enterprise-class service reporting system that records and formats detailed documentation for all delivered support activities. Unlike some freelance consultants or local support firms who offer minimal documentation or specifics of services performed, every service provided by Progent is accompanied by full documentation. Every Progent staff member has access to the service documentation sent by each staff member to every client. The practice of detailing and archiving support records allows more effective support and eliminates a variety of common misfortunes such as when a service customer is effectively held hostage to a consultant who refuses to release vital service information.
Progent's Test and Training Lab at the QTS Colocation Center can be used for piloting line-of-business applications, creating efficient system upgrade methodologies, assessing and tuning performance, planning or verifying disaster recovery strategies, resolving compatibility problems, and building training environments for new technologies. For Progent clients who lack adequate internal resources to assemble effective pilot environments, the lab reduces capital costs and engineering risk and helps keep vital network projects on schedule.
ProSight IT Asset Management is an IT infrastructure documentation management service that makes it easy to create, maintain, find and safeguard data about your network infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be alerted automatically about impending expirations of SSLs ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can save as much as half of the time wasted searching for critical information about your network. ProSight IT Asset Management features a centralized location for storing and sharing all documents required for managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether you’re planning improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you need as soon as you need it.
Progent's Microsoft-certified SQL Server 2017 consultants can assist your business to evaluate the business advantages of migrating to SQL Server 2017 and can help you to plan and implement a cost-effective migration of your current SQL Server environment to any network model including on-premises, cloud-hosted, or hybrid. Progent's consultants offer remote or on-premises support ranging from as-needed architecture review or debugging to end-to-end project management to ensure your SQL Server 2017 project is successfully completed on schedule and within budget.
Progent’s Microsoft certified consultants offer a range of consulting services for Dynamics GP (formerly Great Plains). Microsoft Dynamics GP/Great Plains is a financial and business analysis platform built, like all Microsoft financial tools, on the scalable and familiar platform of Windows technology. Microsoft Dynamics GP provides an affordable tool for managing and combining accounting, e-commerce, supply chain, manufacturing, project accounting, on-site support, and human resources. Dynamics GP is simple to install and integrate, and with its segmented approach you are able to license only the capability you currently need, with the option to expand clients and enlarge functionality when necessary. Progent’s Microsoft Dynamics GP support engineers can help you install, customize and administer the latest version of Dynamics GP or upgrade efficiently from an earlier version.
Microsoft 365, previously called Office 365, is Microsoft's growing suite of productivity applications and cloud services available on a monthly or annual subscription basis. Microsoft 365 programs and cloud services are available in a variety of product bundles intended for customers ranging from individuals and households to enterprises. Progent can provide fast and easy remote access to specialists with in-depth knowledge of Microsoft, macOS, iOS, and Android technology. Progent can assist you to understand the wealth of subscription plans offered with Microsoft 365 and integrate your information network with Microsoft 365 so you realize maximum business value. Progent supports multi-vendor environments that incorporate Windows, macOS, and Linux software. Progent can also assist your business to create and manage hybrid ecosystems that transparently combine local and cloud-based resources.
Progent can help your organization to prepare for, deploy, and administer Microsoft System Center 2012 R2 Configuration Manager (SCCM 2012). Progent can help you to migrate efficiently to Configuration Manager 2012 from a legacy device management solution or help you to enhance your existing SCCM 2012 environment to accommodate your evolving IT needs. In addition, Progent can help you to create a software foundation that fully supports SCCM 2012 by delivering advanced consulting support for associated Microsoft technologies such as Active Directory Domain Services (ADDS), SQL SSRS, and Internet Information Services.
Exchange Server 2013 includes significant enhancements to the capabilities of its predecessor Exchange 2010 and delivers important new features plus a redesigned structure. These enhancements affect key areas including manageability, high availability (HA), security and compliance, cost of ownership, collaboration, expandability, performance, compatibility, and the user experience. Progent's certified Exchange 2013 consultants can help you evaluate the possible advantages of migrating to Microsoft Exchange Server 2013, create a cost-effective validation and deployment plan, and train your IT team to maintain your Exchange 2013 solution. Progent also offers ongoing remote consulting and support and management services for Microsoft Exchange Server 2013.
Progent's Microsoft-certified consultants can assist you to evaluate the value of Microsoft Lync Server 2010 for your business and can help you to plan and carry out a deployment of Lync Server that unifies the administration of IM and Presence and increases the output of your in-house staff, at-home workers, and smartphone users. Progent's consultant's can in addition assist you to perform an efficient migration to Lync Server from Microsoft Office Communications Server or from Microsoft Live Communications Server, integrate Microsoft Lync Server with Microsoft Exchange, SharePoint Server, and SQL Server, show you how to use Lync Server to improve the team-computing capabilities of MS Office programs, and provide online seminars and continuing technical support for Lync Server 2010 and other Microsoft products.
Progent's Solaris family consulting services provide small and mid-size businesses and developers assistance with administering and maintaining Solaris environments that coexist with Microsoft-based networks. Progent offers your organization access to Sun Solaris experts, support professionals certified by Microsoft and Cisco, and security specialists with CISA credentials. This broad range of experience provides you with a convenient single source to show you how to create and maintain a protected and reliable cross-platform network and communications environment that supports Solaris and Microsoft coexistence by integrating Microsoft Windows with major variants of UNIX including Apple Mac OS X, Solaris, AIX UNIX from IBM, Hewlett Packard HP-UX, BSD, SCO UNIX, and Silicon Graphics IRIX (SGI/IRIX or major Linux variations including RedHat Linux, SUSE Linux, CentOS, Ubuntu Linux, PCLinuxOS, fedora, Gentoo Linux, Mandrake/Mandriva, Debian GNU/Linux, and Slackware.
Remote management cards give network administrators full control over a server without the requirement for a personal presence. Through remote management cards, all console screen data plus keyboard and mouse functionality are exported to a remote session to an IT professional who can be situated anywhere in the world. Progent's Microsoft and Cisco certified engineers can help you to design, implement, and support a high-availability business network that includes remote management cards and Progent can utilize these remote server management cards to deliver low-cost off-site technical support. Progent has experience with a variety of remote management cards including Aten IP9001 remote server management cards, American Megatrends remote management cards, Dell remote server management cards, HP Lights-Out 100c remote server management cards, and Peppercon eRIC remote management cards.
Progent's Microsoft-certified consultants offer online or onsite expertise to help organizations of any size to plan, implement, administer, and troubleshoot a backup solution built around System Center 2012 Data Protection Manager. Progent's consultants can assist you to upgrade from earlier versions of SCDPM or from a different backup/recovery platform, and Progent can optimize your Data Protection Manager implementation for onsite, cloud-based, or hybrid environments. Progent can provide as-needed support for resolving especially challenging issues, or comprehensive project management services. Progent's consultants can also help your business to incorporate SCDPM 2012 into an enterprise-class disaster recovery plan.
Progent's Windows Server 2019 disaster recovery/business continuity preparedness experts can assist you to design a DR/BC solution built around Microsoft's cloud-tested Failover Clustering tools including Cluster Sets, Storage Replica, Storage Spaces Direct, Virtual Machine Load Balancing, and Cloud Witness.
Progent's Citrix-accredited engineers can assist your company to evaluate the strategic advantages of XenServer and other Citrix platforms, and can assist you to plan, test, execute, troubleshoot, and support a XenServer installation. Progent can in addition analyze your existing Citrix technology environment and help you to enhance consolidation, performance, security and compliance, uptime, and recoverability.
Progent can show you how to design, deploy, manage, and troubleshoot a viable Wireless LAN architecture, recommend sensible hardware and software, and configure wireless access points, wireless bridges, radio antennas, wireless controllers, and various wireless products. Progent can also show you how to create a complete 802.11x system security plan that is well aligned with the security plan for your overall business network.
Progent's certified ISA Server consulting experts have extensive experience configuring ISA Server-based security solutions for information systems with many offices, remote users, and line-of-business web applications. Progent's ISA Firewall experts can assist your company in planning and deploying an installation of ISA Server 2000 or ISA Server 2004 that meets your network security requirements without adversely restricting your IT system accessibility. Progent's consultants can help you upgrade from Microsoft Proxy Server from Microsoft ISA 2000 to Microsoft ISA 2006 Enterprise Edition Server or Microsoft ISA 2006 Standard Edition Server.
Progent’s Co-managed Call Center service allows your business to split responsibilities for Help Desk support transparently between your IT staff and Progent's nationwide pool of seasoned technical support technicians and matter experts (SMEs). Progent’s Co-managed Help Desk service is a collaborative support solution built around the leading shared professional services automation platform for managing end-user service requests, ticketing, responsibility, status tracking, and metrics.
Progent’s Microsoft certified consultants provide small and medium size companies enterprise-grade consulting services for Microsoft Systems Management Server 2003. SMS 2003 is Microsoft's solution for change and configuration management. SMS 2003, included in Microsoft System Center 200, allows you to install critical software rapidly and automatically to appropriate users, reduce software costs and stay compliant by determining usage profiles, enhance Windows protection by improving your awareness of weak points and by installing critical patches, manage your external workforce through accepted standards independent of connection or location, and reduce operational costs by fully exploiting the management functions incorporated into Windows. Progent’s SMS engineers can show you how to use SMS economically for automated software and application installation, security patch control, and resource monitoring management including software and appliance inventory.
Progent's Microsoft-certified ISA Server 2004 consulting experts have extensive experience with Internet Security and Acceleration Server developing ISA Server-based security installations for IT networks with many offices, remote users, and line-of-business web applications. Progent's ISA Firewall experts are available to help your small business in planning and deploying an installation of ISA Server 2000 or ISA Server 2004 that meets your information protection needs without overly limiting your network productivity. Progent's consultants can help you migrate from Microsoft Proxy Server from ISA 2000 Server to ISA 2004 Enterprise Edition Server, ISA 2004 Standard Edition Server, or any up-to-date editions of Internet Security and Acceleration Server.
Progent can assist you to plan and implement a smooth transition from a UNIX-powered IT environment to a network powered by Microsoft Windows and capable of supporting Microsoft's popular office productivity products, commercial applications, and developer platforms. Progent's UNIX, Windows and Cisco engineers and software development specialists can help you guard your data and reduce business disruption by designing an effective transition strategy that preserves your current assets in UNIX application and infrastructure. UNIX-to-Windows migration support services available from Progent include evaluation of existing environment, migration strategy and validation, Microsoft Exchange migration expertise, information and application software transition, and server and media transition and economization.
ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to map out, monitor, optimize and debug their connectivity hardware like switches, firewalls, and access points as well as servers, printers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network diagrams are kept current, copies and manages the configuration information of virtually all devices on your network, monitors performance, and sends alerts when potential issues are detected. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can knock hours off ordinary tasks such as making network diagrams, reconfiguring your network, locating appliances that need critical updates, or identifying the cause of performance problems.
If your company is producing UNIX-based applications on a network that has Microsoft Windows-based servers, desktops, and office applications, Progent can provide comprehensive network support outsourcing that frees you to focus on your field of strategic expertise without the constant distraction of managing your business network. By using smart network monitoring and by delivering remote and in-person support as your company needs it, Progent offers an economical way for supporting an information network that features high availability, security, and efficiency. Progent's developer assistance services feature full-service information technology outsourcing, virtual infrastructure, online and on-premises service and repair, 24x7 monitoring services, and Help Desk support.
Progent's Microsoft authorized experts provide several service programs to help mid-size and large organizations develop an efficient and successful in-house Network Support Help Desk Call Center. Progent's consulting services include Return on Investment evaluation, process analysis and enhancement, management reporting, education of internal staff, and documentation of processes. Progent's Software Selection and Integration Services help businesses analyze the numerous high-quality Help Desk application programs available and determine what packages may be too expensive, lack critical capabilities, or align poorly with your organization's business goals. Progent also offers short-term staffing for organizations who need to reinforce their in-house Help Desk staff for special tasks or to substitute for absent or indisposed personnel.
Progent's Computer Help Desk Call Center Outsourcing Support Services for desktop technical support are intended specifically for small businesses who require immediate availability of a Help Desk Call Center with expert phone support and full escalation options but who must work within a restricted network support budget. Important components of Progent's Help Desk Outsourcing Services include: Help Desk Phone Support, Optional Remote Access Provisioning, Initial System Assessment, Problem Prioritization, Virtual Helpdesk Services, Per Minute Billing, and Help Desk Call Center Software Recommendation and Integration.
Progent provides a selection of network service bundles for small organizations. These information technology outsourcing and network monitoring solutions are based on the anticipatory problem solving capabilities of Operations Manager 2007, a next-generation network and IT management product that tracks the reliability, throughput, and security of your network and identifies incipient troubles before they can disrupt your system. With Progent's economically priced network service programs, small organizations can choose a basic co-sourcing package based on Microsoft System Center Operations Manager with network monitoring, reporting, Help Desk and online service or a complete 24x7 outsourcing solution.
Progent can help businesses of any size to migrate any part of their computing infrastructure to the Microsoft Azure cloud. This can simplify IT administration and lower equipment expense. Microsoft Azure offers a wealth of public cloud services and Progent can assist you to evaluate the benefits and limitations of various cloud networking architectures supported by Azure. Progent can show you how to administer cloud-resident or hybrid cloud and local apps and network infrastructure and ensure that you sidestep the typical mistakes small organizations make when migrating to a public cloud. Progent can assist you to set up VMs on Azure Virtual Machines, use cloud storage with Azure Storage, manage user identity with Azure Active Directory, and build backup-and-recovery services with Azure Backup. Progent can also help you to prepare perimeter firewalls and IPsec VPN connections and also to integrate Apple iOS devices and Google Android smartphones and tablets.
Progent's Microsoft consultants offer cost-effective remote technical support and development services to assist your business to design, implement, administer, and troubleshoot Microsoft SharePoint 2010 environments that can include web sites that can function as portals, extranets, document and media management tools, wikis, data marts, business information systems, enterprise-wide search, Visio-driven workflows, and other tools to promote and improve collaboration. Progent can help you combine SharePoint 2010 with Microsoft SQL Server and with other databases and with Microsoft's familiar desktop applications like Office Excel, Word, PowerPoint, and Project. Progent can help your business to upgrade from earlier versions of SharePoint or move a mix of web technologies into a unified and easy-to-manage SharePoint 2010 solution.
With Catalyst switches for small and mid-size companies, Cisco enables organizations to gain the full advantages of bringing intelligent services to their networks. Cisco's Catalyst switch product line makes it possible to deploy capabilities that make your IT network highly available to accommodate time-critical requirements, scalable to support future growth, secure enough to protect restricted data, and capable of differentiating and controlling traffic flows to optimize system operations. Progent's Cisco certified engineers can show you how to select and integrate Cisco Catalyst switches that make sense for your business. In addition, Progent's CISM and CISA certified security specialists can show you how to create a strategic protection policy and set up Cisco Catalyst switches so they help support your security policies. Cisco Catalyst switching products that Progent supports include Cisco's Catalyst 2950 switches, Cisco Catalyst 3560 switches, Cisco Catalyst 4900 switches, and Cisco Catalyst 6500 switches.
Progent has put together two ultra-affordable service packages intended to allow small businesses to receive an independent security assessment from a certified security consultant. With Progent's External Network Security Inventory Scan, a security engineer administers an extensive test of your IT infrastructure from outside your firewalled perimeter to uncover potential weaknesses in the security profile you expose to the public. With Progent's Internal Network Security Inventory Scan, an engineer runs a system scan from an authorized computer within your company firewall to evaluate your exposure to internal attacks. Both security inventory services are set up and executed from a secured external location.
Microsoft Lync Server 2010 provides IM, Real Presence, audio and video conferencing, desktop collaboration, and both VoIP and PSTN voice communication. Microsoft Lync 2010 can extend the capability of Exchange, SharePoint Server and Office desktop or Microsoft 365 and streamlines administration through integration with Windows AD. Lync can also reduce capital and operational costs by eliminating VoIP hardware and subscription fees, PBX gear, or conventional video conferencing solutions. Progent's Microsoft-certified unified communications consultants offer remote and on-premises support services to assist you to maintain and repair your current Lync 2010 environment or assess the benefits of migrating from Lync to Skype for Business, which is the new version of the product. Progent can also help your organization to plan and carry out a smooth Skype for Business upgrade or a migration to Microsoft Teams.
Progent's expert consultants can help you design and deploy an efficient in-place Exchange Server 2007 upgrade plan that avoids productivity disruption, simplifies ongoing service demands, and makes your Exchange 2007 Server easy to administer. For complicated multi-server or multi-site upgrades, Progent offers the knowledge and experience to complete your project rapidly and economically. Progent's Exchange 2007 help, troubleshooting, and design offerings include expertise with the configuration of outside vendor add-ons to Microsoft Exchange Server 2007 that are best aligned to your business needs.
Progent’s Microsoft certified consultants offer small and midsize businesses expertise for Microsoft Forefront Threat Management Gateway and ISA Servers. Microsoft's Forefront Threat Management Gateway and Internet Security and Acceleration Servers include a full featured application-layer aware firewall that can secure your IT system from attack by outside and inside sources. Forefront Threat Management Gateway and ISA Server perform thorough inspection of Internet protocols such as Hypertext Transfer Protocol, which enables these products to detect many attacks that can elude traditional firewalls. The integrated firewall and VPN architecture of Forefront TMG and ISA Server support stateful filtering and inspection of all VPN streams. ISA Servers are the centerpiece of Microsoft's system security strategy, and Progent's Microsoft-certified experts and CISSP, CISA and CISM certified security professionals can help you enhance your IT security through expert design and integration of Forefront TMG and Microsoft ISA Servers. Progent's Microsoft-certified consultants can help your company to configure Microsoft Forefront Threat Management Gateway 2010, maintain all versions of ISA Server, or upgrade smoothly from ISA Server environments to Microsoft Forefront TMG.
Progent provided a wireless networking solution that allowed a school to improve efficiency and avoid the recurring costs of a dedicated data connection. Progent proposed a Proxim Tsunami high-speed wireless bridge. The economical building-to-building Proxim bridge is designed for interfacing separate sites as far as 2.5 miles apart and can reach even longer distances. This wireless alternative provided improved performance and reliability than simply amplifying the 802.11b wireless connection, and since it uses the 5.8Ghz band it offered protection against outside interference.
Progent's Apple Mac support consultants can assist you with a wide array of system foundation areas such as system architecture, off-site and mobile connectivity, internetwork compatibility, protection, and emerging technologies such as VoIP and fast wireless connectivity. For company networks built solely on Apple Mac OS X or for systems incorporating a mix of Mac, Linux and Windows based servers and workstations, Progent has the knowledge and size to handle the challenge of designing, configuring, and supporting a network infrastructure that is reliable, secure, efficient and aligned with your corporate objectives. Progent can show you how to deploy Apple’s Xserve enterprise servers, Apple's Xserve RAID fault-tolerant storage products, and Apple's Xsan SAN solution. Progent can also give you access to certified experts to help you with Cisco routers and switches.
Progent's ProSight IT Asset Management is a cloud-based IT documentation management service that makes it easy to capture, update, find and protect data related to your network infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be warned about upcoming expirations of SSLs or domains. By cleaning up and managing your IT infrastructure documentation, you can save up to half of the time wasted looking for critical information about your IT network. ProSight IT Asset Management features a common location for storing and sharing all documents required for managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether you’re making improvements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you require as soon as you need it.