Consulting and Technical Support Services for BlackBerry Solutions
RIM BlackBerry Consulting ServicesBlackBerry wireless PDAs were at one time one of the most popular products for maintaining anytime-anywhere connectivity to messaging, calendars, web applications, and other critical business information. Progent can provide Sorocaba, São Paulo companies support from BlackBerry-certified consultants who can assist businesses to maintain existing BlackBerry environments or migrate smoothly to a modern smartphone solution.

As the sophistication of small business IT technology has expanded, and as the demand for enterprise-class security, reliability, and recoverability has become the standard for organizations of all sizes, effective integration and support of RIM BlackBerry solutions has grown more difficult. To handle issues such as security, business continuity, and synchronization of BlackBerry PDAs with diverse messaging servers and corporate databases, small businesses often resort to external consulting professionals who offer expertise in RIM BlackBerry installation and troubleshooting.

Progent offers the services of BlackBerry-premier consultants who can help small organizations to design, manage, and troubleshoot BlackBerry environments affordably and effectively, eliminating the need for an in-house BlackBerry solutions specialist and lowering the cost and hassle of maintaining wireless work groups. Progent's BlackBerry engineers have in-depth backgrounds cooperating with Progent's Microsoft-certified experts, Cisco CCIE-certified network engineers, and CISM and CISA-certified network security specialists. This range of experience, combined with Progent's efficient remote service delivery capabilities, gives small companies an affordable alternative for incorporating RIM BlackBerry products productively into their information network.

Progent's experts can assist your business with SQL Server 2016 integration and development support, Microsoft SQL Server 2014 configuration and Exchange Server setup so that your data and messaging infrastructure work efficiently with BlackBerry BES Server. Progent can also show you how to migrate from older releases of BlackBerry and Microsoft software, set up streamlined management utilities to enable you to track and control BlackBerry devices throughout your company, recommend security policies that make sense for your business, develop custom mobile applications, and make sure that your IT network infrastructure is appropriately designed to handle your BlackBerry users. In addition, Progent's business continuity specialists can help ensure that your BlackBerry data is included in your regular backup processes in order that it can be restored quickly and thoroughly.

São Paulo Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great São Paulo metro area.

Onsite IT Consulting
Progent locations in São Paulo Metro

City Address Phone Link
Barueri-Alphaville Alameda Rio Negro, 1477, Alphaville Industrial
Barueri, SP 06454-040
+55 (11) 3181 7794 Barueri-Alphaville Network Support Services
Campinas R. Rafael Andrade Duarte, 104, Nova Campinas
Campinas, SP 13092-180
+55 (19) 3500 2542 Campinas Network Support Services
Guarulhos R. João Gonçalves, 484, Centro
Guarulhos, SP 07010-010
+55 (11) 3181 7402 Guarulhos Network Support Services
Jundiaí R. Barão de Teffé, 160, Jardim Ana Maria
Jundiaí, SP 13208-760
+55 (11) 4230 0538 Jundiaí Network Support Services
Santos Av. Conselheiro Nébias, 754, Boqueirão
Santos, SP 11015-001
+55 (13) 4040 4457 Santos Network Support Services
São José dos Campos Praça Chuí, 35, Vila Ema
São José dos Campos, SP 12243-380
+55 (12) 3600 2496 São José dos Campos Network Support Services
São Paulo R. Tenerife, 31, Vila Olímpia
São Paulo, SP 04548-040
+55 (11) 3197 4346 São Paulo Network Support Services
Sorocaba Av. Dr. Afonso Vergueiro, 1749, Centro
Sorocaba, SP 18035-370
+55 (15) 3042 0807 Sorocaba Network Support Services

Consulting and Technical Help for BlackBerry Enterprise Server
RIM's high-end platform for administering big groups of BlackBerry wireless handsets is the BlackBerry Enterprise Server (BES). This sophisticated tool allows Exchange Server, IBM Lotus Domino, or Novell GroupWise clients to send and receive messages that stay encrypted in wireless transit to ensure maximum data protection. BlackBerry BES Server also simplifies a wide selection of key management tasks ranging from smartphone configuration and upgrades to wireless security and fault tolerance.

BlackBerry Enterprise Server Troubleshooting Assistance

Progent's BlackBerry-certified consultants can assist you to utilize RIM BlackBerry BES Server to do basic jobs such as:

  • Deploy and manage applications
  • Schedule smartphone, application, and IT policy updates
  • Update BlackBerry device firmware wirelessly
  • Manage user and group configurations with BlackBerry's vast selection of policies

Progent's BlackBerry-premier engineers can also assist you to use BES Server to perform important procedures not supported by the less advanced BlackBerry Enterprise Server Express. These procedures include:

  • Configure and manage BlackBerry's fault-tolerant architecture based on virtual servers
  • Install BlackBerry devices remotely
  • Establish specialized management roles
  • Automatically track and report on the health of your BlackBerry system

Professional BlackBerry Consulting Support Services Offered Remotely from Progent
Progent's authorized RIM BlackBerry engineers are available online to provide expert technical help to companies in the Sorocaba area or throughout São Paulo. Progent's seasoned online consulting experts have helped IT organizations solve network problems and reduce IT service costs in each state in the U.S. and built a substantial base of satisfied customers. (See Progent's client testimonials.)

Progent offers online help for a broad selection of technologies associated with BlackBerry products including synchronization, integration with Exchange, managing BlackBerry BES Server, and strengthening mobile security. Important RIM BlackBerry certifications awarded to Progent's support professionals include:

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer ConsultingProgent can provide the services of a BlackBerry Certified Solution Designer to assist your business to plan, deploy, validate, repair, and produce documentation for a mobile wireless solution built on the integration of the BlackBerry Enterprise Solution, Microsoft Exchange, and Active Directory. Progent's advanced engineering support services for BlackBerry include business and technology requirements assessment, system architecture, deployment planning and execution, performance tuning, design of a high-availability architecture, data backup and disaster recovery planning, and security infrastructure design.

Progent's BlackBerry Certified Solution Designer can team with you and your stakeholders to understand your technical objectives and to create a wireless environment that fits within your IT budget and supports your business strategy. Progent can explain the implications of your operational policies on the design of a BlackBerry Enterprise Solution, assess your current connectivity infrastructure's ability to support a BlackBerry BES Server, help your organization to determine which management model and hardware products meet your requirements, and evaluate your email and messaging system configuration. Progent can also explain the performance impact that the BlackBerry BES Server, Microsoft SQL Server, and Microsoft Exchange Server have on each other so you can arrive at informed decisions concerning options for software editions, server hardware and storage, network design, and application set up.

To maximize network protection, Progent's BlackBerry-certified expert can assist your company to select and enable sensible security features for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also operate with Progent's CISSP and GIAC-certified security engineers to run network-wide security assessment and compliance validation and recommend improvements to support your BlackBerry solution.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has high-level skills for installing, administering, monitoring, and maintaining one or multiple BlackBerry BES Servers in an email environment powered by Microsoft Exchange. Progent's BlackBerry-certified consultant offers expertise in key areas related to BlackBerry integration such as the BlackBerry Enterprise Solution, Microsoft Windows permissions, email and database architecture, Outlook, firewalls, proxy servers, DMZ, and network policies and scheduling. Progent can help you to install and remove BlackBerry smartphone users on Exchange and Windows Active Directory, set up, monitor, and administer BlackBerry BES Server, manage BlackBerry smartphones and user accounts, back up and maintain storage groups, configure permissions, install the Mobile Data System (MDS) and IM, install access control lists, control Exchange data flow, create, update, and assign wireless LAN and Virtual Private Network configurations, implement SNMP traps for alerts, and produce reports based on SNMP results.

Progent's BlackBerry-certified expert can support your BlackBerry solution in a number of settings that can include Microsoft Windows 2000, 2003 or 2008 platforms, Windows XP, Windows Vista, Windows 7, and Windows 8 desktops, BlackBerry Desktop Manager, VMware, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition help you to utilize tools such as BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Enterprise Server Resource Kit, BlackBerryDBBackup, Microsoft SQL Server Enterprise Manager and SNMP.

Contact Progent for Assistance from a BlackBerry-Certified Specialist
In order to ask Progent about technical expertise for BlackBerry wireless integration, call 1-800-993-9400 or see Contact Progent.

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    Progent can help you plan and implement an efficient migration to Dynamics GP so that you retain your information, strengthen your security, enhance your analytics, take full advantage of Microsoft Office integration, and reduce productivity disruption by creating and executing a smart migration plan. Progent can also help train new Microsoft Dynamics GP 2010 users so you don't waste productivity. Progent can enhance your financial reports and business analytics by offering Crystal Reports help, FRx assistance, and Excel expertise. Progent's background with Microsoft .NET technology, Microsoft SQL Server applications, and designing with VBasic, XML and other tools make it possible to create custom business software and eCommerce programs that integrate seamlessly with Microsoft Dynamics GP 2010/Great Plains 2010.

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    Progent's Microsoft-certified consultants have more than a decade of background providing unified communications solutions for companies that range from small offices to large enterprises. Progent offers affordable support for all versions of Microsoft Exchange Server to strengthen email and virus security, configure fault tolerant email systems, and facilitate off-site and mobile email access. Progent’s Microsoft Exchange consulting services can assist you in planning and carrying out a migration from a legacy SMPT server or unsupported Microsoft Email software such as Exchange 2003 to Microsoft Exchange Server 2016. Progent offers integration help for Windows 8, Windows 7, and Windows XP desktops running Outlook and can help you configure Outlook Web App (OWA) for popular browsers. For e-mail virus protection, spam filtering and outbound data leak protection, Progent offers Email Guard security services.

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    Progent's Juniper-certified network engineers can assist your organization to design and carry out the installation of Juniper J Series firewall/VPN routers, configure security policies and fault-tolerant redundancy, and provide ongoing technical consulting and troubleshooting services.

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    Progent's ProSight Email Guard uses the services and infrastructure of top data security vendors to provide centralized control and comprehensive protection for all your inbound and outbound email. The powerful architecture of Email Guard managed service integrates cloud-based filtering with an on-premises gateway device to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. The Cloud Protection Layer serves as a preliminary barricade and blocks most threats from reaching your security perimeter. This decreases your vulnerability to inbound attacks and saves system bandwidth and storage. ProSight Email Guard's on-premises gateway device adds a further level of inspection for incoming email. For outbound email, the local gateway offers AV and anti-spam protection, protection against data leaks, and encryption. The local security gateway can also assist Exchange Server to track and safeguard internal email traffic that stays inside your security perimeter.

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    Progent's certified information technology consultants can provide Windows Server 2016 migration consulting services to assist businesses of any size to plan and implement an efficient move to Windows Server 2016 and Hyper-V 2016 using a local, cloud-centric, or hybrid deployment model. Progent can help you to assess the business value of Windows Server 2016 for your enterprise and can help you with any facet of designing, configuring, administering or debugging your Windows Server 2016 and Windows Hyper-V 2016 ecosystem. Progent can assist you to benefit from the many innovative disaster recovery and information assurance features of Windows Server 2016 and Hyper-V 2016 like Windows Containers for isolating applications, Shielded Virtual Machines, Credential Guard, Just In Time (JIT) Privileged Access Management, Virtual Machine load balancing, Storage Replica for zero-data-loss disaster recovery, plus multi-domain failover clusters.

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    Progent’s high availability system consultants offer non-stop computing consulting, disaster recovery planning, system load balancing, non-stop interoffice access, 24x7 Internet connection design, non-stop data center services, and other non-stop operations support to help your company create a non-stop network for strategic applications. Progent possesses the background to design affordable, fault-tolerant networks by utilizing the evolving suite of Windows Cluster servers such as Microsoft Windows 2003 Cluster Server, SQL Cluster Server, and Exchange Cluster Server. Progent’s Microsoft and Cisco certified engineers can help you design a fault tolerant mutli-location network with a fully mirrored Internet interface and intelligent system load balancing.

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    Progent's Jabber consultants offer online or onsite expertise to assist businesses of any size to design, implement, maintain, update or troubleshoot Cisco Jabber solutions and Cisco Unified Communications Manager infrastructure. Progent can provide advanced expertise for the technologies that make up building an end-to-end Cisco Jabber solution such as Cisco network devices and management software, Microsoft Office apps, Windows and Mac computers, iOS and Android smartphones, SIP interfaces, WiFi networks, cyber security, cloud computing, immersive telepresence systems, PBX products, disaster recovery preparedness, and the many other components of a modern collaboration ecosystem.

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    Citrix has developed a powerful line of products that deliver advanced manageability, scalability, and responsiveness for server virtualization and for centralized delivery of Windows desktops and Windows applications. For delivering virtualized Windows desktops and applications, Citrix offers XenDesktop and XenApp. For creating and managing virtual servers, Citrix offers XenServer and Citrix Essentials for Hyper-V. Progent's Citrix-certified engineers can assist your company to assess the business benefits of Citrix technology and help you plan, validate, implement, troubleshoot, and support Citrix solutions.

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    Progent's management team consists of seasoned veterans with decades of experience delivering network consulting services, troubleshooting, and long-term information system planning to businesses ranging from startups to Fortune 500 companies. Great support requires great people, and Progent stands out by having put together a management team able to provide businesses with the top service value in the industry.

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    Progent’s staff of Microsoft and Cisco Premier consultants average more than a decade of hands-on industry background, in the trenches of IT support, executing a broad variety of IT tasks for an extensive mix of clients. Each Progent support professional shares a proven collection of personal best practices which are combined into shared best practices standards that Progent instills in its consulting personnel. This ensures that you get not just expert IT capability, but also a support engineer with proven methods for applying computer knowledge to resolve real-world IT problems efficiently.

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    To provide economical IT support for small businesses, Progent offers full-service IT outsourcing plans that offer small organizations fast access to technical expertise without requiring you to hire, train, and manage an expensive in-house computer support team. Progent’s IT outsourcing services offer you an economical alternative for creating a protected and robust environment for your important Microsoft Windows business productivity applications including Microsoft Office XP and Office 2003.

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    ProSight LAN Watch is Progent’s server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your network operating at peak levels by tracking the state of vital assets that drive your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your designated IT management staff and your assigned Progent engineering consultant so that all looming problems can be resolved before they have a chance to impact your business.

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    Progent's Citrix-certified experts can assist you to design, install, administer, and troubleshoot a virtual application delivery solution based on XenApp. Progent's Cisco-certified CCIE network engineers can help you optimize your network for distributing server and client-side applications, and Progent's datacenter management and support experts can assist your organization to administer and support an off-site datacenter that offers high uptime, advanced protection, and fast disaster recovery.

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    Server growth wreaks havoc on network budgets and administrative resources. Server consolidation via a virtual architecture promises lower total cost of ownership of servers and faster ROI, more efficient utilization of physical computers, streamlined operations, increased network availability, and easier manageability. Typical usage scenarios for virtual servers are resource consolidation, economical hosts for mission-critical legacy software based on outdated operating systems, and inexpensive quarantine of software development or pilot testing environments from on-line systems.

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    Progent's Cisco-certified CCIE networking experts can help organization to set up, manage, upgrade, optimize and troubleshoot Catalyst switches. Progent can also help your business to enhance the security of Catalyst switches and move efficiently from outdated appliances to modern devices.

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