Fast Online Help for Sorocaba São Paulo Networks
For businesses in Sorocaba São Paulo, Progent offers online support for information systems based on any mix of Microsoft Windows, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Certified engineers have provided online support to businesses in all 50 states in the U.S. (See testimonials from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE engineers to handle challenging networking issues, plus the assistance of CISA and CISSP-qualified security experts to handle high-level security design and troubleshooting issues.
Progent's online support experts provide exceptional leverage due to the fact that they have the real-world experience and have access to the advanced tools needed to solve the majority of information system problems rapidly. This reduces direct costs because service calls use up minimal billable consulting minutes. Online support also eliminates the expense of sending a consultant to your site. Your company benefits additionally in indirect expenses by reducing or eliminating network downtime and associated costs stemming from business discontinuity, disgruntled clients, idle workers, and distracted management. Progent's advanced remote technical support expertise is particularly helpful in environments that depend on public clouds for vital network infrastructure or software like Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud, or where on-premises support may not be an alternative.
Progent's pricing model for remote support is designed to stretch your IT service investment. Progent bills on a per-minute basis for telephone-based assistance, so you owe just for the support that you receive. Unlike many remote support firms, Progent imposes no startup charge or minimum job duration. Progent's one-minute granularity and simple policy for pricing eliminate scenarios where quick fixes somehow end up as major tabs. Progent's skill at dealing with problems quickly means you saves cash.
Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has mastered a set of optimized technologies and proven methodologies that promote the maximum degree of efficiency for remote consulting and repair for information systems of all sizes. Progent provides secure Virtual Private Network support for VPN gateways from a variety of leading companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access enables the experts of Progent's online support team to interface to your company's computer system without breaching system security.
Progent's powerful customer support database application stores thorough records describing the support that Progent's customers have received. Progent's team engineers have access to the history of support rendered to each Progent customer by every Progent consultant. This database of problems and repairs is structured as a quickly accessible proprietary knowledge base that allows Progent's remote technical experts to share their knowledge with the whole team to make sure that the effectiveness of Progent's technical support grows daily. Progent's advanced accreditations and working associations with major technology companies including Cisco and Microsoft make available other massive support knowledge bases and allow quick response from vendors' internal support staff with the result that Progent's online service specialists are able to arrive at the most efficient resolutions quickly.
Remote support services offered by Progent to clients in Sorocaba São Paulo include:
Certified Microsoft Windows Expertise
Progent's Microsoft-certified online support engineers can deliver computer system problem solving and IT assistance for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your organization the expertise of support professionals who can assist you with a broad variety of platform support services including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
Microsoft Exchange 2019 Server integration,
Microsoft Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 integration,
Microsoft Exchange Server 2010 management,
SharePoint Server 2019 planning and deployment, SharePoint Server 2016 migration support, Microsoft Teams integration, Microsoft Skype for Business Server migration consulting, Lync Server 2013 management, and Microsoft Office Communications Server troubleshooting,
Microsoft Forefront TMG management and ISA Server migration, MS SQL Server 2019 migration consulting, MS SQL Server 2017 consulting, SQL Server 2016 migration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager system monitoring and reporting,
Project Server planning,
Microsoft Office Access Development and Training,
SBS Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition offers a broad range of affordable PC desktop support services to assist your company to deploy, integrate, troubleshoot, and administer desktop PCs and notebooks powered by Microsoft Windows. Progent's PC desktop support services include offering Microsoft Windows 10 integration support as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and installation, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune integration help to centralize the administration of your desktops along with your web-facing mobile devices.
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the premier recognition for networking consultants, and certifies a consultant's network technology knowledge at the master level. Cisco CCIEs know how to deal with even the most stubborn challenges occurring in network design, deployment, management, compliance, and repair. CCIEs operate with the highest priority with Cisco's in-house support staff in isolating anomalies with Cisco IOS network management utilities and coming up with alternate approaches or locating software patches. Cisco CCIEs provide excellent cost-effectiveness because their broad experience permits them to resolve problems quickly. In many instances, less seasoned service providers can wrestle for many hours or days with identical tasks that a Cisco-qualified CCIE can resolve in a few minutes. Progent's Cisco CCIE certified engineers can tie into your environment via state-of-the-art on-line troubleshooting technology in order to perform efficient, secure, and affordable analysis and remediation.
São Paulo Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great São Paulo metro area.
Progent locations in São Paulo Metro
||Alameda Rio Negro, 1477, Alphaville Industrial
Barueri, SP 06454-040
|+55 (11) 3181 7794
||Barueri-Alphaville Network Support Services
||R. Rafael Andrade Duarte, 104, Nova Campinas
Campinas, SP 13092-180
|+55 (19) 3500 2542
||Campinas Network Support Services
||R. João Gonçalves, 484, Centro
Guarulhos, SP 07010-010
|+55 (11) 3181 7402
||Guarulhos Network Support Services
||R. Barão de Teffé, 160, Jardim Ana Maria
Jundiaí, SP 13208-760
|+55 (11) 4230 0538
||Jundiaí Network Support Services
||Av. Conselheiro Nébias, 754, Boqueirão
Santos, SP 11015-001
|+55 (13) 4040 4457
||Santos Network Support Services
|São José dos Campos
||Praça Chuí, 35, Vila Ema
São José dos Campos, SP 12243-380
|+55 (12) 3600 2496
||São José dos Campos Network Support Services
||R. Tenerife, 31, Vila Olímpia
São Paulo, SP 04548-040
|+55 (11) 3197 4346
||São Paulo Network Support Services
||Av. Dr. Afonso Vergueiro, 1749, Centro
Sorocaba, SP 18035-370
|+55 (15) 3042 0807
||Sorocaba Network Support Services
Progent's Cisco CCIEs offer expertise in the entire range of Cisco's top-selling selection of connectivity appliances by delivering services such as:
CISSP, ISSAP, and CISM Premier System Security Experts
Progent's accredited CISM and CISSP cybersecurity consultants can provide a range of system protection solutions to strengthen the immunity of your Windows, macOS and OS X, Linux, or UNIX network against attacks or help your company to recover quickly following a damaging breach. Security support services available from Progent cover comprehensive data security and compliance audits using tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Solar Winds tools and Nikto; fast cleanup after malicious attacks; integrating firewalls; establishing safe architectures for off-site and mobile connectivity; defending your email system against viruses, spam and DHA attacks; and offering 24x7 network monitoring.
Cloud Integration Solutions
Progent offers advanced online support to help businesses of all sizes connect their information networks with leading public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can help your it team to plan and administer cost-effective environments that support Windows and Linux systems and apps in both cloud-only solutions or in hybrid network models that utilize on-premises resources along with public cloud services. To help you to integrate cloud services with networks, Progent offers a variety of public cloud integration services that include Office 365 integration solutions with on-premises Exchange,
Microsoft Azure hybrid cloud planning and deployment consulting, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform integration expertise. Progent has over 20 years of experience providing high-level consulting support remotely, and Progent can make sure you complete your cloud migration initiatives on schedule and affordably.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that lets you define, automate and test a consistent process for recovering applications and services rapidly following an outage. SRM supports centrally controlled and automated recovery, application mobility, plus transparent site relocation, failback and site re-protect. Site Recovery Manager also enables non-intrusive testing for disaster recovery, upgrades and patches and can generate reports to verify full service restoration, validate Service Level Agreements and demonstrate disaster recovery compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consultant to help you to plan, deploy, test and administer a disaster recovery system powered by VMware SRM.
Progent's VMware vSphere consultants have extensive understanding of VMware vCloud Director (vCD), vRealize Automation (vRA), vRO and vCloud used for administering private and public cloud and hybrid cloud environments that deliver maximum uptime, security, and application mobility. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network designer to help you to build a completely virtualized Software Defined Data Center that can be set up or migrated in minutes and managed with a high degree of automation regardless of the physical components making up the underlying network infrastructure.
UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux experts and macOS and OS X specialists can provide phone-based consulting services to address a broad spectrum of information technologies including network infrastructure, messaging systems, system and process security, plus UNIX and Microsoft Windows coexistence. For server hardware economization and easy management in environments that incorporate Linux and Microsoft Windows, Progent can provide VMware integration and Citrix XenServer expertise. Progent can also help with transitioning from older systems to Windows or Linux-powered solutions. Progent's team-oriented methodology for resolving network problems promotes quick escalation, if necessary, to consultants with appropriate expertise to tackle challenging situations. This expedites solutions of critical problems, minimizes network downtime, and cuts support expense.
Progent's UNIX/Linux consultants can offer urgent online help troubleshooting anomalies within UNIX, Linux, or Solaris networks powered by leading derivatives of UNIX such as:
Mac OS X
IBM AIX OS
ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent offers a family of low-cost, fixed-price services designed to allow small and mid-size businesses to benefit from the same cutting-edge technology used by some of the world's top enterprises. The ProSight portfolio of outsourced network management services covers all critical aspects of modern networking including email protection, behavioral-based threat defense, cloud-based backup and disaster recovery, infrastructure monitoring and management, virtual server hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes cutting edge behavior machine learning technology to defend endpoints as well as physical and virtual servers against new malware attacks like ransomware and email phishing, which easily escape traditional signature-matching AV products. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a single platform to manage the complete threat progression including blocking, infiltration detection, containment, remediation, and forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Filtering
Progent's ProSight Enhanced Security Protection services deliver ultra-affordable multi-layer security for physical and virtual servers, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, device control, and web filtering via leading-edge tools incorporated within one agent accessible from a single console. Progent's data protection and virtualization consultants can assist your business to design and implement a ProSight ESP environment that addresses your organization's unique requirements and that allows you achieve and demonstrate compliance with government and industry information protection standards. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require urgent action. Progent's consultants can also assist you to install and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and mid-sized businesses a low cost end-to-end solution for secure backup/disaster recovery (BDR). Available at a low monthly rate, ProSight Data Protection Services automates your backup activities and allows fast restoration of vital files, applications and VMs that have become unavailable or corrupted as a result of component failures, software bugs, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local storage device, or to both. Progent's backup and recovery consultants can deliver world-class support to set up ProSight Data Protection Services to be compliant with government and industry regulatory requirements like HIPAA, FINRA, and PCI and, whenever necessary, can help you to recover your critical data. Read more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of leading data security vendors to provide centralized management and world-class security for all your email traffic. The hybrid architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with a local security gateway device to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. Email Guard's Cloud Protection Layer acts as a first line of defense and blocks most unwanted email from reaching your security perimeter. This reduces your vulnerability to external threats and saves network bandwidth and storage space. Email Guard's on-premises security gateway device provides a further layer of inspection for inbound email. For outbound email, the onsite gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The onsite gateway can also assist Exchange Server to monitor and protect internal email traffic that originates and ends within your corporate firewall. For more details, see Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
Progent’s ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to map, monitor, optimize and debug their networking appliances like routers and switches, firewalls, and access points as well as servers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology maps are kept current, captures and manages the configuration of almost all devices connected to your network, tracks performance, and sends notices when problems are detected. By automating time-consuming network management processes, ProSight WAN Watch can knock hours off common chores such as network mapping, expanding your network, locating appliances that require important software patches, or isolating performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that uses advanced remote monitoring and management technology to help keep your network running at peak levels by tracking the health of critical assets that drive your information system. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your designated IT personnel and your Progent engineering consultant so that any potential issues can be addressed before they can impact productivity Find out more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual host set up and managed by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system software, and the apps. Because the environment is virtualized, it can be ported immediately to an alternate hosting environment without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, find and protect data related to your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or IP addresses and be warned about impending expirations of SSL certificates or warranties. By updating and managing your network documentation, you can eliminate up to half of time thrown away searching for critical information about your IT network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents required for managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether you’re making improvements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you need the instant you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size businesses to obtain an unbiased assessment of the overall health of their network. Powered by a selection of the leading remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class team of IT experts, ProSight Network Audits show you how well the configuration of your essential network devices conform to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits such as a more manageable Active Directory (AD) system. Both versions also include one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include easier network management, better compliance with information security standards, more efficient utilization of network assets, quicker troubleshooting, more dependable backup and restore, and less downtime. Read more about ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a brief phone interview with a Progent information assurance expert. The fact-finding interview is designed to help assess your organization's preparedness either to stop or recover rapidly following an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to collect information about your existing AV defense and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply best practices to create a cost-effective AV and backup/recovery environment that aligns with your business needs. For additional information, refer to Progent's ProSight Ransomware Preparedness Report.
Additional Consulting Programs Offered by Progent
Progent offers the skills of seasoned remote consulting professionals for special information technology programs. Billing charges for longer-term consulting tasks are set according to the level of expertise of the engineers involved. Progent's background in these special areas of information technology allows clients to execute critical projects economically and on time. Progent's special online consulting solutions include:
How Your Sorocaba Business Can Contact Progent's Remote Service Professionals
Call Center Expertise
Progent's Help Desk Call Center support alternatives for organizations with environments based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include full-service Help Desk services, co-managed Help Desk support services, and Helpdesk operations consulting.
Progent's Standard Help Desk Services provide smaller businesses an end-to-end solution that handles all facets of remote desktop technical support from initial requests through ticketing, remote desktop control, progress tracking, problem solving, and reporting. Progent provides call desk services at a substantial discount off Progent's regular desktop service rates, and Progent offers the additional option of rapid on-demand escalation to subject matter experts to resolve the most problems.
Progent's Call Center consulting services can guide you in building an efficient new Help Desk Call Center or enhancing your established organization, identifying or enhancing Help Desk Call Center software to address the unique requirements of your company, or providing occasional online personnel to supplement your existing Help Desk group to handle high-demand events such as software transitions, mass upgrades, or installing brand new business software.
Progent's Help Desk Call Center staff of experienced network professionals provides your computer users in Sorocaba São Paulo rapid communication with a dependable network service resource with substantial experience providing phone help and online repair service for IT systems based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's concentration is to earn the Help Desk perception as a solid driver of business performance, and Progent's aim is to fix instead of simply report IT problems.
- Business Applications Services: Education, Customization, and Problem Solving
Progent's Applications Consulting Team offers online advanced engineering expertise and training in key business application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, customization, and education for popular Microsoft applications such as CRM, Microsoft Project, Microsoft Office 365 Word, and Office 365 Excel. To learn more information about Progent's consulting, custom programming, and training services, refer to Progent's Applications Experts Services.
- Unified and Streamlined Administration of Hybrid Cloud Networks
System Center 2016 centralizes and automates the management of hybrid cloud networks by offering comprehensive integration with Windows Server 2016, Windows 10 clients; seamless management of heterogeneous environments that incorporate Linux, Hyper-V and VMware vSphere; and better cloud support such as closer integration with Intune for iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class online and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and configure a new deployment of Microsoft System Center 2016, expand or optimize your current one, upgrade efficiently from a previous release of System Center, or debug your System Center solution.
- Online IT Infrastructure Monitoring Services
Progent offers businesses in Sorocaba São Paulo remote IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager support. Progent can adapt Operations Manager to accommodate your environment so that your computer support is proactive rather than reactive. By spotting potential trouble spots before they result in downtime, system monitoring can head off stressful and expensive service crises. Progent can also utilize system monitoring utilities such as Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft networks, or networks that incorporate a combination of platforms.
To contact Progent about urgent online expertise with Windows, Apple macOS and OS X, or Linux networks, go to Progent's Urgent Phone-Based Help, phone 1-800-993-9400, or go to Contact Progent.
For businesses and startups in Sorocaba São Paulo, Progent's online computer support engineers can provide professional and cost-effective IT support the instant your organization needs it. More than 15 years of offering online technical assistance has earned Microsoft Partner status for Progent's consultants and has enabled Progent to acquire world-class troubleshooting capability and to refine online connectivity tools to solve computer problems quickly while avoiding the cost and lost productivity associated with in-person support visits.
Even if your Sorocaba office relies on a regular independent consultant or maintains an in-house IT staff that know how to deal with day-to-day computer problems, Progent’s Microsoft certified consultants are available to offer an easy and seamless remote extension of your local resources in cases when your usual IT support personnel either don't have the bandwidth or the expertise to handle sudden system emergencies or particularly tough integration projects.
Features of Progent's Online Computer Services for Sorocaba São Paulo
Progent's online help, remote repair, system security expertise, and system administration services offer companies in Sorocaba São Paulo the greatest leverage for your IT budget. Whether you require one-time telephone support and remote network repair or ongoing Help Desk services and system administration, Progent's professionals can provide your business world class network support while allowing you to eliminate the expense and hassle of maintaining a large in-house IT staff. Key features of Progent's online help services include:
- Fast Telephone Contact with Microsoft Premier Professionals
Progent's team of Microsoft-certified technicians can deliver immediate and affordable expertise to offices in Sorocaba São Paulo and is also ideal for networks in geographic areas that have a limited supply of consultants with proven expertise supporting Microsoft's latest line of server platforms. All Progent phone support staff have over 10 years of experience integrating Microsoft solutions. As a Microsoft Certified Partner consulting firm, Progent has the use of a wide array of Microsoft support tools, service information, and continuing education.
- By the Minute Billing to Reduce Expenses
Progent provides online support on a by-the-minute billing plan, so you are charged only for the support you use. Progent asks for no minimum charge for phone support and imposes no periodic retainer for support services provided during normal business hours. This saves you from facing big invoices for simple repairs.
- Access to Cisco Certified Network Architecture Professionals
Progent's registered experts for Cisco offers the services of on-staff professionals who have skill in planning, implementing, and managing networking solutions based on Cisco products. Progent can provide a CCIE or Cisco Certified Network Professional to help you create high-speed, high-availability, and secure infrastructure for fixed and mobile networking.
- Application Experts Group
Progent's core consulting offerings consist of system integration, Microsoft Exchange expertise, corporate security planning, and Help Desk Co-management services. Progent's Application Experts Team can provide in-depth consulting expertise for critical business applications. Help available from the Application Experts Team includes:
Dynamics GP/Great Plains Support and Customization
MS Project Training
Microsoft Office 365 solutions support
Microsoft Office Excel and Microsoft Office 365 Excel Consulting and Application Development
Office Word and Office 365 Word Consulting
Business Information (BI) Reporting Consulting and Training
Microsoft Power BI Integration Services
UNIX, Linux and Sun Solaris Support
Microsoft SQL Server 2019 integration, Microsoft SQL Server 2017 planning and migration, Microsoft SQL Server 2016 Application Programming, and SQL Server 2014 Software Development and Troubleshooting
Oracle Database Administration and Software Development
MySQL Database Administration and Software Programming
Apple Mac Consulting
Amazon Marketplace Web Service Software Integration
By providing a convenient centralized source for IT generalists and specialists, Progent can tailor fast, inexpensive, and thorough IT solutions that align with the unique requirements of your business.
- Advanced Remote Connectivity Software
Secure online access allows Progent's support experts to observe precisely what your users see. This makes it possible to produce quick fixes to issues that might otherwise demand a costly onsite service call. Cutting-edge online connectivity software and expert engineers combine to allow Progent to resolve most IT issues quickly and affordably. Progent is an industry leader in online troubleshooting and remote system monitoring.
- Compatibility with Leading VPN Gateways
Progent supports secure VPN access for gateways from leading VPN vendors such as Microsoft, Cisco, Sonicwall and CheckPoint. Secure VPN remote access allows the experts at Progent's Technical Response Center to repair your system remotely without compromising system security.
- Round-the-Clock Support for Maximum Network Uptime
For organizations with vital applications, Progent can provide optional 24x7 online support services. Combined with automated 24x7 network monitoring based on MS Operations Manager 2007, this service can help produce maximum network availability.
- Help Desk Call Center
Progent's Help Desk outsourcing services are intended especially for budget-constrained offices whose clients require immediate recourse to a Help Desk Call Center with effective telephone support and complete escalation ability.
What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner consulting firm and Progent's number of employees, breadth of technical experience, fine tuned remote support software, and familiarity with enterprise networking enable companies to avoid the limitations of exclusive reliance on smaller consulting firms, individual freelance consultants, or limited in-house resources.
Progent stands out by providing:
How Does Our Company Start Getting Online Network Help from Progent?
- In-depth Knowledge of Microsoft's Full Family of Server Platforms
Progent can provide world-class expertise for Microsoft’s powerful server products with services that include Microsoft Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server migration and integration support services, Microsoft Windows Server 2008 support, Microsoft Windows Server 2003 maintenance, MS Exchange 2019 Server deployment, MS Exchange 2016 Server migration, Microsoft Exchange 2013 consulting, Exchange Server 2010 maintenance, Microsoft Exchange 2007 Server and Microsoft Exchange Server 2003 upgrades, plus MS SQL Server 2019 integration consulting, MS SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration and development, SQL Server 2014 support, and Microsoft SQL Server maintenance.
- Value Pricing
Progent's pricing policy is to charge for phone service and in-person visits by the minute. Consequently, you are billed exclusively for delivered support. Progent does not demand a more expensive rate for after-hours or urgent support, and within California or in areas where Progent offers on-site service, Progent does not charge for travel except for emergency calls where on-site work is less than four hours. Also, Progent applies no startup charge and asks no monthly commitment for support services delivered during normal business hours. Many service firms impose substantial minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity eliminates large bills for fast repairs so you will not be forced to permit minor problems to fester.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's consultants to clients. By educating clients to handle technical issues that are within their scope, Progent is able to focus on delivering hard-to-find services where Progent has few competitors. Companies who work with familiar freelance service providers or who maintain in-house IT staffs benefit when Progent passes on knowledge about new technology and tested processes to make their networks more robust, secure, and productive.
- Remote Network Monitoring with MS Operations Manager
Progent is one of the only IT service firms to offer 24x7 network monitoring services powered by Microsoft System Center Operations Manager. MS System Center Operations Manager allows your network support to be proactive rather than reactive. By anticipating possible issues before they cause downtime, system monitoring can save your IT network from painful and expensive availability losses.
To initiate Progent's online help offerings or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network support, go to Immediate Online Support.