Fast Remote Troubleshooting for Sorocaba São Paulo Networks
For organizations in Sorocaba São Paulo, Progent offers online technical support for networks powered by Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified professionals have provided remote troubleshooting to companies in every state in the U.S. (See testimonials from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-certified engineers to handle complex infrastructure issues, plus the services of CISA and CISSP-accredited security consultants to help with advanced security architecture and diagnostic jobs.
Progent's remote technical support experts offer excellent leverage due to the fact that they have the practical experience and have access to the advanced tools necessary to solve most network problems rapidly. This lowers immediate costs because service calls accumulate fewer chargeable consulting minutes. Online help also eliminates the cost of sending an engineer to your site. Your company saves even more with incidental costs by minimizing or eliminating network downtime and associated costs stemming from business discontinuity, disgruntled clients, unproductive workers, and distracted management. Progent's extensive online technical support know-how is particularly valuable for businesses that depend on public clouds for vital network infrastructure or software like Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud, or where onsite support may not be an option.
Progent's billing policy for remote support is designed to leverage your network support investment. Progent charges per minute for phone assistance, so you owe only for the services that you receive. Unlike typical remote support organizations, Progent imposes no service activation surcharge or minimum fees. Progent's per-minute billing unit and clean model for pricing save you from scenarios where speedy. minor fixes manage to end up as substantial invoices. Progent's skill at solving problems efficiently means you saves cash.
Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has mastered a collection of customized technologies and proven processes which allow the maximum degree of efficiency for online help and troubleshooting for computer networks of all sizes. Progent offers safe Virtual Private Network support for VPN gateways from a variety of leading companies such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity permits the staff of Progent's Technical Response Center to access your company's system without violating system security.
Progent's advanced service reporting application maintains comprehensive records for all support that Progent's clients have received. Progent's authorized engineers have access to the specifics of all help rendered to each client by any Progent consultant. This database of issues and fixes is structured as an easily retrievable proprietary knowledge base that allows Progent's online support engineers to communicate their experiences with the whole team to ensure that the quality of Progent's support grows over time. Progent's high-level accreditations and working associations with key industry leaders including Cisco and Microsoft open up other massive support databases and allow fast access to vendors' internal support staff with the result that Progent's remote consulting experts can come up with the best solutions promptly.
Online technical support services available from Progent to companies in Sorocaba São Paulo include:
Certified MS Windows Expertise
Progent's Microsoft-certified online support engineers offer network problem solving and consulting support for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your business the assistance of support professionals who can help your company with a wide variety of technology support including Microsoft Windows Server 2022 planning and integration services,
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
Microsoft Exchange 2019 integration,
Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 configuration,
Exchange Server 2010 management,
SharePoint 2019 planning and configuration, SharePoint 2016 migration and hybrid integration consulting services, Microsoft Teams expertise, Skype for Business Server planning and deployment support, Microsoft Lync Server 2013 management, and Office Communications Server 2007 upgrade,
Microsoft Forefront Threat Management Gateway management and ISA Server maintenance, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and programming and SQL Server 2014 support,
Systems Center Operations Manager network monitoring and reporting,
Project Server training,
Microsoft Office Access Application Development and Troubleshooting,
Small Business Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition offers a wide array of cost-effective PC desktop support services to assist you company to install, integrate, troubleshoot, and manage desktop PCs and notebooks powered by Microsoft Windows. Progent's desktop consulting services cover areas such as offering Windows 11 planning and migration support and Windows 10 integration support, as well as System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune expertise to centralize the administration of your PCs along with your web-facing mobile devices.
Contact a Cisco Certified Internetwork Expert for High-level Network Problem Solving
The Cisco CCIE certification is the premier accreditation for networking consultants, and validates an individual's networking knowledge at the master level. CCIEs can resolve even the most complex issues encountered in network design, deployment, administration, security, and problem solving. Cisco CCIEs can cooperate on a privileged basis with Cisco's internal product support engineers in analyzing anomalies with Cisco IOS network management utilities and coming up with alternate approaches or locating software patches. CCIEs are an excellent cost-effectiveness because their depth of expertise allows them to fix problems rapidly. In typical cases, less experienced consultants can struggle for hours or even days with the same tasks that a Cisco-qualified CCIE can fix in minutes. Progent's Cisco CCIE consultants can tie into your environment using advanced on-line support technology in order to perform fast, secure, and economical analysis and repair.
São Paulo Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great São Paulo metro area.
Progent locations in São Paulo Metro
||Alameda Rio Negro, 1477, Alphaville Industrial
Barueri, SP 06454-040
|+55 (11) 3181 7794
||Barueri-Alphaville Network Support Services
||R. Rafael Andrade Duarte, 104, Nova Campinas
Campinas, SP 13092-180
|+55 (19) 3500 2542
||Campinas Network Support Services
||R. João Gonçalves, 484, Centro
Guarulhos, SP 07010-010
|+55 (11) 3181 7402
||Guarulhos Network Support Services
||R. Barão de Teffé, 160, Jardim Ana Maria
Jundiaí, SP 13208-760
|+55 (11) 4230 0538
||Jundiaí Network Support Services
||Av. Conselheiro Nébias, 754, Boqueirão
Santos, SP 11015-001
|+55 (13) 4040 4457
||Santos Network Support Services
|São José dos Campos
||Praça Chuí, 35, Vila Ema
São José dos Campos, SP 12243-380
|+55 (12) 3600 2496
||São José dos Campos Network Support Services
||R. Tenerife, 31, Vila Olímpia
São Paulo, SP 04548-040
|+55 (11) 3197 4346
||São Paulo Network Support Services
||Av. Dr. Afonso Vergueiro, 1749, Centro
Sorocaba, SP 18035-370
|+55 (15) 3042 0807
||Sorocaba Network Support Services
Progent's CCIEs can provide assistance with the entire range of Cisco's top-selling selection of infrastructure appliances by offering consulting services such as:
CISSP and ISSAP Premier System Security Consultants
Progent's certified CISM, CISSP, and CISSP-ISSAP cybersecurity experts offer a range of security services to bolster the immunity of your Windows, Apple macOS and OS X, or Linux network against attacks or assist you to clean up rapidly following a damaging breach. Security services offered by Progent include: thorough network security and compliance evaluation using tools such as GFI LANguard NSS, NMAP Port Scanner, and products from Solar Winds tools and Netcat; rapid cleanup after virus and worm attacks; configuring firewalls; building secure techniques for off-site and mobile connectivity; securing your messaging infrastructure from viruses, spam and directory harvest attacks; and instituting 24x7 network monitoring.
Hybrid Cloud Integration Solutions
Progent can provide expert remote consulting support to help businesses of all sizes integrate their IT infrastructure with popular public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can help you to design and manage cost-effective environments that support Windows and Linux operating systems and applications in both cloud-based solutions or in hybrid architectures that combine on-premises resources as well as public cloud services. To help you to integrate public clouds with networks, Progent can provide a range of public cloud migration support services that include Microsoft 365 Exchange Online integration solutions with local Exchange,
Azure hybrid cloud design and integration services, Amazon Web Services hybrid cloud solutions, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform planning and integration expertise. Progent has over two decades of background delivering advanced consulting expertise remotely, and Progent can help you successfully carry out your cloud integration initiatives on schedule and affordably.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you specify, automate and test a repeatable process for recovering applications and services rapidly following an outage. Site Recovery Manager provides centrally managed and automated recovery, application mobility, and non-disruptive site relocation, failback and re-protect. SRM also supports non-disruptive testing for site recovery, upgrades and patches and can produce reports to confirm complete service recovery, validate SLAs and demonstrate disaster recovery compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consulting expert to help your organization to design, deploy, test and maintain a disaster recovery system based on VMware SRM.
Progent's VMware vSphere experts have extensive understanding of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator (vRO) and vCloud Suite tools for managing private and public cloud and hybrid cloud solutions that deliver high uptime, security, and application mobility. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network designer to assist your organization to create a fully virtualized Software Defined Data Center that can be provisioned or re-purposed in minutes and administered with a high degree of automation regardless of the hardware making up the underlying IP network.
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux experts and macOS and OS X specialists can provide remote consulting services to address a broad range of information technologies such as network infrastructure, email solutions, system and process security, plus UNIX/Linux and Windows coexistence. For server hardware consolidation and easy administration in networks that include Linux-based systems with Windows, Progent can provide VMware vSphere integration and Citrix support. Progent can also assist with transitioning from older systems to Microsoft Windows or Linux solutions. Progent's group-based approach to resolving network problems promotes quick escalation, if necessary, to consultants with appropriate expertise to tackle challenging situations. This accelerates repair of urgent problems, minimizes network downtime, and cuts service expense.
Progent's UNIX/Linux support engineers can offer emergency online assistance resolving anomalies within UNIX, Linux, or Solaris systems powered by leading derivatives of UNIX including:
Mac OS X
IBM AIX Operating System
ProSight Fixed-price IT Services for Small and Mid-size Businesses
Progent offers a family of affordable, flat-rate managed services designed to allow small and mid-size businesses to benefit from the same best-of-breed IT solutions used by many of the world's leading corporations. Progent's ProSight line of network monitoring and management services addresses all key facets of modern networking such as email protection, security and compliance, cloud-based backup/recovery, network infrastructure health monitoring, VM hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates cutting edge behavior-based analysis tools to guard endpoint devices and physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which easily get by legacy signature-based anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a single platform to address the complete malware attack progression including protection, infiltration detection, containment, remediation, and forensics. Top capabilities include one-click rollback with Windows VSS and real-time network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable multi-layer protection for physical and virtual servers, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP delivers firewall protection, penetration alerts, device control, and web filtering through cutting-edge tools packaged within one agent managed from a unified console. Progent's data protection and virtualization consultants can assist you to plan and configure a ProSight ESP environment that meets your company's unique requirements and that helps you demonstrate compliance with legal and industry information security standards. Progent will assist you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require immediate action. Progent can also help your company to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
Progent has worked with leading backup product vendors to produce ProSight Data Protection Services, a portfolio of subscription-based offerings that deliver backup-as-a-service (BaaS). ProSight DPS services automate and monitor your data backup processes and enable transparent backup and fast recovery of critical files, applications, images, plus VMs. ProSight DPS lets your business avoid data loss caused by hardware breakdown, natural calamities, fire, cyber attacks like ransomware, human mistakes, ill-intentioned employees, or software glitches. Managed backup services available in the ProSight DPS portfolio include ProSight DPS Ataro VM Backup, ProSight Ataro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda dedicated storage, and ProSight MSP360 Cloud and On-prem Backup. Your Progent consultant can assist you to determine which of these fully managed services are most appropriate for your IT environment.
- Patch Management: Software/Firmware Update Management Services
Progent's managed services for patch management provide businesses of all sizes a versatile and affordable alternative for evaluating, validating, scheduling, implementing, and documenting software and firmware updates to your dynamic IT network. Besides maximizing the security and functionality of your IT network, Progent's patch management services permit your in-house IT staff to concentrate on line-of-business initiatives and tasks that derive the highest business value from your network. Learn more about Progent's software/firmware update management services.
- ProSight Duo Multi-Factor Authentication: Identity Validation, Endpoint Policy Enforcement, and Secure Single Sign-on (SSO)
Progent's Duo MFA service plans utilize Cisco's Duo technology to protect against compromised passwords through the use of two-factor authentication. Duo supports one-tap identity verification on Apple iOS, Android, and other personal devices. Using Duo 2FA, whenever you sign into a secured online account and give your password you are requested to verify who you are via a unit that only you have and that is accessed using a separate network channel. A wide range of out-of-band devices can be utilized as this added means of authentication such as a smartphone or wearable, a hardware token, a landline phone, etc. You can register multiple verification devices. To find out more about Duo two-factor identity authentication services, see Duo MFA two-factor authentication (2FA) services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of top information security companies to deliver centralized management and world-class security for your email traffic. The powerful architecture of Email Guard managed service integrates a Cloud Protection Layer with a local gateway appliance to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of threats from reaching your network firewall. This decreases your vulnerability to inbound attacks and conserves system bandwidth and storage space. Email Guard's on-premises security gateway appliance provides a deeper layer of analysis for incoming email. For outgoing email, the local security gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to track and protect internal email that stays inside your corporate firewall. For more information, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to diagram, monitor, enhance and debug their connectivity appliances such as switches, firewalls, and access points plus servers, printers, client computers and other devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch ensures that infrastructure topology maps are kept updated, copies and displays the configuration information of almost all devices on your network, monitors performance, and generates alerts when problems are discovered. By automating complex management and troubleshooting processes, WAN Watch can cut hours off common chores such as network mapping, expanding your network, locating devices that require critical software patches, or isolating performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progent’s server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system running at peak levels by tracking the health of critical assets that power your information system. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your specified IT staff and your assigned Progent consultant so all looming problems can be resolved before they can disrupt productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual host set up and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be ported easily to a different hardware solution without requiring a lengthy and difficult configuration process. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and safeguard data about your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or serial numbers and be warned about impending expirations of SSLs ,domains or warranties. By updating and managing your IT documentation, you can eliminate up to 50% of time thrown away searching for vital information about your network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents related to managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether you’re making improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you require when you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable alternative for small and medium-size businesses to obtain an unbiased evaluation of the overall health of their network. Powered by some of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits help you see how well the configuration of your core network devices adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI like a cleaner Active Directory environment. Both also include a year of advanced remote network monitoring and management. Benefits can include easier management, improved compliance with information security regulations, higher utilization of network resources, quicker problem resolution, more dependable backup and recovery, and less downtime. Read more about ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a brief discussion with a Progent information assurance consultant. The fact-finding interview is designed to help evaluate your company's ability to block or recover rapidly following an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to collect information concerning your current cybersecurity posture and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow industry best practices to deploy an efficient security and backup/recovery environment that meets your business needs. For more information, visit Progent's ProSight Ransomware Preparedness Report Service.
Additional Consulting Programs Available from Progent
Progent can provide the services of seasoned online consulting professionals for contract information technology programs. Billing rates for ongoing consulting projects are determined based on the level of expertise of the engineers required. Progent's background in these important areas of computer technology allows customers to complete critical initiatives within budget and on schedule. Progent's project-based remote consulting services include:
How Your Sorocaba Company Can Contact Progent's Remote Service Experts
Help Desk Call Center Support
Progent's Call Center programs for organizations with networks that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products include comprehensive Help Desk Call Center services, shared Help Desk support services, and Call Center process consulting.
Progent's Standard Help Desk Services offer small organizations an end-to-end solution that manages all facets of remote desktop support from service requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and management reports. Progent offers help desk services at a substantial discount from Progent's normal Level 1 desktop support rates, and Progent can provide the additional option of fast on-demand escalation to Level 2 and Level 3 experts to handle complex issues.
Progent’s Help Desk sharing services allow your business to split the load for Help Desk support seamlessly between your IT staff and Progent's nationwide pool of veteran desktop support engineers and subject matter experts. Progent’s shared Help Desk service is an advanced service desk solution built around the top professional services automation platform for handling service requests, ticket lifecycle, responsibility, status tracking, and reporting.
Progent's Call Center team of experienced network experts gives your clients in Sorocaba São Paulo rapid access to an effective technical support group with extensive experience delivering telephone-based help and remote repair service for computer environments that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's concentration is to earn the Call Center perception as a significant contributor to company efficiency, and Progent's aim is to fix and not merely record IT problems.
- Business Applications Services: Training, Development, and Problem Solving
Progent's Applications Experts Group can supply online and in-depth consulting support and training in special application areas including ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can deliver expertise, custom development, and training for familiar Microsoft applications including CRM, MS Project, Office Word, and Office Excel. For more information concerning Progent's consulting, programming, and education services, refer to Progent's Applications Experts Services.
- Unified and Automated Management of Hybrid Cloud Networks
Microsoft System Center centralizes and automates the administration of hybrid cloud networks through advanced support for Windows Server 2022, Windows 10 and Windows 11; seamless management of multi-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware; and better public and private cloud support such as closer integration with Intune for iPhone and Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center consultants can provide world-class remote and on-premises expertise for all elements of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and configure a new deployment of Microsoft System Center2, expand or tune an existing one, migrate efficiently from a previous version of System Center, or troubleshoot your System Center solution.
- Remote Hybrid Network Monitoring and Reporting Services
Progent offers organizations in Sorocaba São Paulo online IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM) consulting. Progent can customize Operations Manager to suit your business so your IT maintenance is proactive rather than reactive. By spotting potential trouble spots before they result in downtime, automated monitoring can minimize stressful and expensive information system crises. Progent can also use system monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X systems, Microsoft systems, or environments that support a combination of platforms.
To contact Progent about urgent phone-based assistance with Microsoft Windows, macOS and OS X, or Linux computer systems, go to Progent's Emergency Phone-Based Support, phone 1-800-993-9400, or refer to Contact Progent.
For companies and new ventures in Sorocaba São Paulo, Progent's phone-based computer support specialists are ready to deliver effective and affordable IT support whenever your company needs it. More than 15 years of providing online repair services has led to Microsoft Partner status for Progent's consulting experts and has helped Progent to acquire high-end troubleshooting skills and to refine online connectivity tools to repair IT problems quickly while avoiding the cost and lost productivity associated with in-person service visits.
Even if your Sorocaba company relies on a regular independent support technician or maintains a full time organization that can deal with ordinary computer problems, Progent's Microsoft certified consultants can still offer an easy and transparent remote extension of your local resources in cases when your usual service personnel either don't have the time or the knowledge to address unexpected system crises or especially complex integration problems.
Advantages of Progent's IT Support for Offices in Sorocaba São Paulo
Progent's online IT consulting services allow your Sorocaba organization to experience the advantages of immediate, world-class IT support without the cost of managing a full-time IT staff. Your information system will derive added strategic value by being increasingly available, efficient, and protected. Advantages to your company include:
- Seamless remote extension of your local IT resources
With most organizations in Sorocaba São Paulo, local network support providers, whether made up of freelance consultants or a full-time maintenance staff, can handle the majority of technical problems. On the other hand, major troubles may spring up when local support personnel are too busy or unavailable, and some trouble may stem from technology that is unfamiliar to your local support technicians. In these cases, Progent's online support professionals give you a convenient, fast, and affordable solution to augment your regular resources and to convey valuable knowledge to improve your capability to resolve downstream issues locally.
- Less Reliance on Individual Service Providers
For IT maintenance, smaller organizations often rely on individual freelance service providers. Although freelance service people have smaller internal costs than big support companies and can often charge marginally less, they are occasionally overbooked, making it hard to respond rapidly to urgent situations. If an independent consultant is busy with another client, sick, on vacation, or in class, the absence of fallback help may require your business to go without assistance during an IT crisis. As your business expands, network unavailability and trouble with critical software are more costly. The budget you thought you were conserving on a freelancer can be eaten up fast by reduced productivity. Progent provides a reliable source of reserve support expertise to insure your IT system remains available.
- Build a Solid Foundation for Seamless Growth
Businesses often start with an information system implemented on a shoestring budget. Lacking a robust framework, band-aid repairs can get piled onto an unstable foundation. As a network grows, reliability and expandability problems can hinder the success of the business. These poorly built systems require careful assessment, intelligent strategic planning, and extensive technical expertise to upgrade to a network architecture that can provide the solid foundation to handle critical business requirements and ease downstream expansion.
- Interact with Solution Providers Rather Than Product Resellers
Smaller companies need guidance and technical education to navigate through an increasingly complex array of product alternatives available for promoting business growth and improving productivity. Businesses hardly need a network consultant who is attempting to earn a commission on a certain vendor's technology. Network support and product sales can lead to a scenario where the recommended
solution is built around a predetermined technology rather than the true needs of a client. Progent avoids these dilemmas by offering only services instead of products. This allows Progent to match IT consulting with the best needs of clients.
How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's number of employees, range of technical knowledge, fine tuned support tools, and understanding of enterprise networking enable companies to escape the pitfalls associated with excessive reliance on smaller service organizations, individual freelance service providers, or limited in-house resources.
Progent stands out by offering:
How Does My Business Start Getting Remote Computer Support from Progent?
- Best Practices
Progent’s staff of Microsoft and Cisco Premier consultants average longer than ten years of hands-on professional background, at the forefront of network support, performing a wide range of technical projects for an extensive mix of clients. Every Progent support professional shares a proven set of personal best practices which are combined into shared best practices training that Progent teaches its consulting personnel. This means that you get not only world-class IT skills, but also a consultant with field-tested methods for using technical knowledge to repair actual network problems rapidly.
- Value Pricing
Progent's pricing policy is to charge for remote support and in-person visits per minute. As a result, you are charged only for received services. Progent does not demand a higher rate for off-hours or emergency support, and inside California or in regions where Progent provides on-site support, Progent does not bill for travel except for emergency calls where on-site work is less than 4 hours. Also, Progent imposes no service activation charge and asks no monthly commitment for services provided during regular working hours. Many support organizations demand large minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity does away with big bills for fast solutions so you won't be forced to allow simple problems to stay unaddressed.
- Information Transfer
Progent practices knowledge transfer from Progent's support experts to customers. By educating clients to handle problems that are within their scope, Progent is able to concentrate on offering hard-to-find services where Progent has few competitors. Companies who work with familiar freelance consultants or who employ in-house support personnel benefit when Progent passes on knowledge about new technology and proven methodologies to make their networks more reliable, secure, and productive.
- 24x7 Server Monitoring with MS System Center Operations Manager
Progent is one of the only consulting firms to provide 24x7 system tracking services based on Microsoft System Center Operations Manager. Microsoft Operations Manager allows your computer support to be proactive instead of reactive. By uncovering potential issues before they result in downtime, system monitoring can save your information network from painful and expensive availability losses.
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT support, go to Immediate Online Support.