Affordable Network Troubleshooting from Microsoft premier Experts for Companies in South Bend, IN
By delivering world-class support whenever you require it, making available specialized expertise for critical applications, offering high-value services like virtual server hosting, billing only for help you receive, and charging no setup fees or retainers for standard services, Progent allows you to increase the business value of your information system and minimize support costs. Progent understands that information system protection, dependability, and performance are as critical to small companies as to major corporations but that smaller companies lack the leverage to invest heavily in computer networks and internal service groups. Progent's fundamental competitive advantage is that no IT support organization can equal Progent's ability to provide the network support your company needs when you require it and at a cost you can afford.
For larger companies, Progent offers co-sourcing and project management services to reinforce the technical skills of your internal network service staff. This can reduce expenses and help meet schedules for major IT initiatives like application programming, disaster recovery planning and testing, network security evaluations, office consolidations, or technology migrations.
Progent can also provide access to certified consultants to help your company to plan and implement a sensible cloud strategy.
Key IT Areas Serviced by Progent for Businesses in South Bend, Indiana
Progent's team of world-class consultants provides help for all facets of network technology used by businesses of any size. Technologies served by Progent in and around South Bend include:
Support Delivery Options Available for South Bend, Indiana Companies
Progent has a variety of alternatives for providing small and midsize businesses and local governments with affordable computer services for technical support, system architecture, hosting services, and network management outsourcing. Progent's paradigm for providing computer support services is based on the Call Center operational structure common to larger IT support groups. Progent's Contact Center Service Model promotes fast support, thorough activity records, reliable follow-through, and tight expense control across an array of network support delivery options that include online repairs, in-person support, high-end consulting, as well as server and application hosting.
Progent's Low-Cost Managed Services for Outsourcing IT Monitoring and Management
- Remote Support
Progentís Technical Response Center provides emergency and routine remote service for Windows, Linux, Apple, and Cisco-based systems in the United States and worldwide. Progent's certified support experts can assist clients to analyze and repair network problems without the cost or delay of on-premises service visits. The experience of Progent's network engineers makes it possible to resolve the majority of IT problems rapidly. For complex problems, Progent's depth of expertise allows the support team to escalate support calls to world-class subject matter experts. Progent offers a convenient, web-based signup procedure for first-time clients to address urgent network problems and Progent charges by the minute with zero sign-up charges or time minimums, so you pay only for the support you get. Experts you can access online include Cisco-premier CCIE network engineers, Microsoft-Certified MCSEs, and CISA-certified security engineers. Learn additional details about Progent's remote network support expertise.
- On-site Service
Progent offers on-site technical assistance for registered clients in major metropolitan areas in the U.S. Progent's on-site service personnel can operate in conjunction with Progent's online service experts to give small companies the ideal combination: onsite support technicians when you require them plus the remote help of Progent's seasoned team of IT engineers, security specialists, and business application programmers. The response time for on-site support calls is typically less than one business day. There is no sign-up or retainer charge for registering as a Progent client for onsite support. Find out more concerning how and why to sign up for Progent's in-person network service.
- Phone Support
Progent's Help Desk Outsourcing Services are intended for all companies who need fast and dependable access to a professional Contact Center with effective telephone assistance, remote troubleshooting capability, and enough technical strength for full escalation. Since smaller companies typically are constrained by tight information technology budgets and can spare little management attention for handling IT support, Progent's Contact Center Services can be the most cost-effective way to make sure that small business information systems stay up and running. Read more details about Progent's Help Desk services.
- IT Consulting Services
Progent provides small companies budget-friendly access to world-class consultants who can provide help with vital products and technologies such as
- Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application support, Cisco network infrastructure, network protection consulting, non-stop network design, server virtualization strategies, plus configuration, programming and support for business software including accounting, ERP and MRP, management reporting, sales automation, and productivity packages. Progent can provide assistance with one-time projects such as site moves and major software upgrades, extended projects like management information application development and support, relational database application programming and administration services, and web design, continuing support including System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting for network health monitoring and system administration, or emergency services like disaster recovery and malware cleanup.
- Application Hosting
Progent can host critical applications like Microsoft Exchange Server and Microsoft SQL Server in order to provide small and midsize businesses with greater degrees of availability, security, and performance than is feasible using the class of internal data center that is realistically affordable for most small companies. Since Progent uses the same data centers that support the equipment of some of the world's biggest IT organizations, Progent can eliminate the expense of creating and managing the infrastructure required for world-class cooling, electrical backup, and redundant Internet connectivity. For hosted applications, Progent can also make sure that patches and revisions stay updated, security and performance is continually monitored, and systems are regularly archived and available for full and prompt recovery. Find out more about Progent's hosting services for Exchange Server and other mission-critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting service provides complete hosting services for the entirety of a small or midsize organization's servers in a setting that not only delivers the top level of fault-tolerance and expandability but that is in addition convenient for clients to transfer to a different service provider or to move in-house if your circumstance calls for it. Progent's Private Cloud hosting service is founded on mature virtual server technologies that allow companies with multi-vendor networks to save dramatically on the costs of capital equipment, system support, and IT administration while getting enterprise-class dependability and an unprecedented degree of vendor alternatives. In contrast to ordinary SaaS hosting models, Progent's Private Cloud Hosting Service encompasses all server-centric applications in a single centrally managed solution, can support the mixed- OS and loosely standardized networks typical of smaller businesses, and retains ownership of the licenses in the client's possession so that migrating to a different virtualized system is fast, reliable, and affordable. This avoids becoming a prisoner of a specific hosting provider while still offering all the cost savings related to ASP and SaaS hosting services.
- Hybrid Cloud Migration Support
Progent offers expert remote consulting support to help companies of all sizes integrate their IT infrastructure with popular public clouds including Microsoft Azure and Amazon Web Services. Progent can assist you to plan and administer hybrid ecosystems that support Windows and Linux operating systems and apps in either cloud-centric systems or in hybrid architectures that seamlessly combine physical IT assets along with public clouds. To help you to integrate public clouds with networks, Progent can provide a variety of public cloud migration support services that include Office 365 integration with on-premises Exchange, Azure design and integration consulting, Amazon Web Services (AWS) cloud migration, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of background providing advanced consulting services online, and Progent can make sure you complete your cloud migration projects on schedule and within your budget.
Progent's low-cost ProSight series of network monitoring and management services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes cutting edge behavior-based analysis technology to guard endpoint devices as well as servers and VMs against modern malware attacks like ransomware and file-less exploits, which easily get by legacy signature-matching anti-virus products. ProSight ASM protects local and cloud resources and offers a single platform to manage the complete threat lifecycle including blocking, detection, mitigation, cleanup, and forensics. Key features include single-click rollback with Windows VSS and automatic network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Endpoint Security
ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable in-depth security for physical servers and virtual machines, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and responding to security threats from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, device control, and web filtering through leading-edge technologies packaged within one agent managed from a single console. Progent's security and virtualization consultants can help you to design and implement a ProSight ESP deployment that meets your organization's specific requirements and that helps you demonstrate compliance with legal and industry data protection regulations. Progent will assist you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that call for urgent action. Progent's consultants can also help your company to set up and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Cloud Backup
ProSight Data Protection Services from Progent offer small and mid-sized organizations an affordable end-to-end service for reliable backup/disaster recovery. For a fixed monthly cost, ProSight Data Protection Services automates your backup processes and enables rapid recovery of critical files, apps and VMs that have become lost or damaged due to component failures, software bugs, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images/, as well as Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery consultants can provide advanced expertise to set up ProSight DPS to be compliant with regulatory standards such as HIPPA, FINRA, and PCI and, when necessary, can help you to restore your critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller organizations to diagram, track, reconfigure and troubleshoot their networking hardware like switches, firewalls, and access points plus servers, printers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network diagrams are kept updated, copies and displays the configuration of almost all devices connected to your network, tracks performance, and generates notices when potential issues are discovered. By automating complex management and troubleshooting activities, WAN Watch can knock hours off ordinary tasks such as network mapping, expanding your network, finding devices that require critical updates, or identifying the cause of performance problems. Find out more about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption platform that uses the services and infrastructure of leading information security companies to deliver centralized control and world-class security for all your inbound and outbound email. The hybrid structure of Email Guard integrates cloud-based filtering with an on-premises gateway appliance to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. The cloud filter acts as a first line of defense and keeps the vast majority of threats from making it to your security perimeter. This reduces your vulnerability to external threats and conserves network bandwidth and storage. ProSight Email Guard's on-premises security gateway device adds a further layer of inspection for incoming email. For outgoing email, the onsite gateway provides AV and anti-spam protection, protection against data leaks, and encryption. The onsite security gateway can also assist Exchange Server to track and protect internal email that originates and ends within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss protection.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management technology to keep your IT system operating at peak levels by checking the state of vital assets that drive your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your designated IT management personnel and your assigned Progent consultant so any potential problems can be resolved before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a secure fault tolerant data center on a fast virtual machine host configured and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the apps. Because the environment is virtualized, it can be ported immediately to a different hosting solution without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and protect data about your network infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be warned automatically about impending expirations of SSLs or domains. By updating and managing your IT documentation, you can eliminate as much as half of time spent trying to find critical information about your IT network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents related to managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT data. Whether youíre planning improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you require as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable alternative for small and medium-size businesses to get an unbiased assessment of the health of their IT system. Based on a selection of the leading remote monitoring and management tools available, and supervised by Progent's certified team of IT professionals, ProSight Network Audits help you see how well the deployment of your essential network devices conform to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver immediate ROI such as a cleaner Active Directory environment. Both also include one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include lower-cost management, improved compliance with information security requirements, higher utilization of network resources, faster problem resolution, more dependable backup and restore, and increased uptime. Learn more information about Progent's ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service centered on a phone discussion with a Progent information assurance consultant. The interview is intended to help evaluate your organization's ability either to block or recover rapidly after an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to gather information about your existing antivirus tools and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply best practices to build a cost-effective security and backup system that meets your company's needs. For more information, see Progent's ProSight Ransomware Preparedness Report.
Why Progent Is the Right Choice for South Bend, Indiana Small Businesses
Progent's size, scope of technical skill, and familiarity with enterprise network support enable small and midsize companies to sidestep the pitfalls associated with over dependence on thinly staffed service organizations or independent consultants.
Teaming with Progent's Experts allows your business to:
- Avoid Over Reliance on Individual Consultants
For IT support, small companies sometimes rely excessively on freelance consultants. Though freelance support providers carry lower overhead than larger support organizations and can typically charge nominally smaller fees, freelancers are frequently spread too thin to respond rapidly to critical network problems. If a freelance consultant is busy with different customer, ill, on vacation, or in training, the lack of backup personnel may force your company to go without help during an emergency. As your small business grows, system unavailability or problems with line-of-business programs get more expensive. The money you thought you were conserving on a freelancer can evaporate fast due to lower productivity. Also, when freelance engineers encounter new problems, the unavailability of a large engineering team to fall back on for assistance forces them to learn in place while your business ends up with the bill for their continuing training.
- Gain Access to Expertise in Sophisticated Information Technology Issues
Many small service firms or freelance engineers focused on small business network consulting are capable of providing routine solutions but lack the experience to work efficiently with complex network environments with a variety of operating systems, multiple offices, Voice over IP systems, mobile workforces, interconnected accounting and analytical software, eCommerce, and specialized business software. Progent's experience with worldwide enterprises and Progent's extensive group of experts can benefit your small business because enterprise environments are by nature complicated, integration problems require in-depth understanding of in numerous technical disciplines, and achieving a high degree of robustness, reliability, and security requires enterprise-proven leading practices.
- Create a Solid Basis for Seamless Growth
Small businesses typically start with an IT system cobbled together on a shoestring budget. Without a solid architecture, a series of band-aid repairs commonly get thrown on top of a tenuous foundation. As a business grows, stability and scalability problems can obstruct the success of the organization. Such environments require proper evaluation, smart business analysis, and broad-based expertise to upgrade to a network infrastructure that will provide the reliable basis to handle current business needs and support future expansion.
- Work with Solution Finders, Not Resellers
Small companies need direction and insight to work through an increasingly complicated maze of technology alternatives available for accelerating business growth and improving productivity. They do not need a network engineer or service organization that tries to promote products. Progent avoids conflicted motives by not reselling hardware and software. Progent provides consulting and services only. This permits Progent to match consulting support services with the real needs of customers. Mixing IT support and product reselling can lead to a conflict where the proposed solution is based on a predetermined vendor rather than being based on the true needs of a small business.
How to Contact Progent
In case your South Bend, Indiana company wants to contact Progent to ask about network outsourcing, consulting, or tech support services, phone 800-993-9400 or visit Contact Progent.
Fast Remote Network Support
For immediate online technical support, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).