Quick, Affordable Online Computer Troubleshooting for South Bend, Indiana Small Companies
For over two decades, Progent has specialized in providing enterprise-class computer support services to customers with small-company budgets. Progent has built a unique service solution that includes a cost-effective, seamless virtual office infrastructure, sophisticated online troubleshooting technology, a large pool of consultants certified in a broad array of IT disciplines, a Help Desk service structure that maximizes responsiveness and ensures follow-up, a global team of on-line support professionals, on-site service options for the majority of most zip codes in the United States, and a corporate culture committed to solving technical problems in the least time and at the lowest cost to clients.
For mid-size and large companies, Progent offers co-sourcing services to reinforce the subject matter expertise of your internal network support group. Co-sourcing can cut costs and help meet schedules for big IT initiatives such as application development, disaster recovery planning and testing, security audits, merging datacenters, or technology migrations.
Progent can in addition offer the services of accredited experts to assist your company to design and implement your cloud strategy.
Popular Products and Technologies Supported by Progent for Business Networks in South Bend, Indiana
Progent's nationwide team of world-class experts provides assistance for all aspects of network systems deployed by businesses of any size. Practice areas served by Progent in and around South Bend include:
Service Delivery Alternatives Available for South Bend, Indiana Businesses
Progent has a selection of alternatives for providing small and midsize businesses with affordable IT services for troubleshooting, consulting, hosting, and IT management outsourcing. Progent's paradigm for delivering computer support services is built on the Call Center structure common to larger IT support organizations. Progent's Help Desk Call Center Service Model promotes rapid support, thorough activity records, dependable follow-up, and tight expense monitoring for an array of IT support delivery modes that include remote troubleshooting, on-premises support, top-level consulting, as well as server and application hosting.
Progent's Low-Cost Managed Services for Remote Network Management
- Online Service
Progentís Technical Response Center offers urgent and routine remote assistance for Microsoft Windows, Linux, Apple, and Cisco-powered environments in the U.S. and globally. Progent's certified service experts can assist clients to troubleshoot and repair hardware and software problems without the cost or time loss of in-person support visits. The experience of Progent's IT consultants makes it possible to resolve the majority of IT issues quickly. For the toughest problems, Progent's breadth of expertise allows the support team to escalate trouble tickets to world-class specialists. Progent offers a convenient, web-accessible signup procedure for first-time customers to accommodate urgent situations and Progent bills by the minute with zero startup fees or time minimums, so you are invoiced only for the support you get. Specialists you can access online include Cisco-certified CCIE network engineers, Microsoft-Certified MCSE consultants, and CISM-certified security professionals. Find out additional details about Progent's online network troubleshooting services.
- On-site Service
Progent provides on-site computer support for signed-up customers in major metropolitan areas in the United States. Progent's onsite service technicians can operate in tandem with Progent's online service engineers to give small and midsize companies the best of both worlds: onsite support professionals when you require them as well as the remote help of Progent's worldwide team of network engineers, security specialists, and business software programmers. The wait time for on-site service calls is usually under 24 hours. Progent requires no start-up or retainer charge for becoming a Progent customer for onsite service. Learn more details about how and why to sign up for Progent's in-person network service.
- Phone Support
Progent's Contact Center Services are designed for small and midsize businesses who require prompt and reliable access to a professional Helpdesk with efficient phone support, remote repair tools, and enough technical strength for all needed problem escalation. Since smaller companies usually have tight information technology funds and can spare little management attention for handling IT support, Progent's Help Desk Call Center Outsourcing Services can be the most cost-effective option to make sure that small business computer networks stay productive. Learn more details about Progent's Help Desk Call Center outsourcing services.
- IT Consulting Expertise
Progent offers small and midsize companies affordable access to enterprise-class IT professionals who can deliver help with critical products and technologies including
- Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server support, Cisco network architecture, network protection consulting, high availability it system consulting, server virtualization strategies, plus integration, programming and training for business software including financials, ERP and MRP, business analytics, CRM, and office productivity suites. Progent can provide assistance with short-term projects such as site moves and major software upgrades, extended initiatives like business analytics software programming and customization, database software development and administration services, and web development, on-going support including System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting for IT infrastructure monitoring and system administration, or emergency services such as disaster recovery and malware removal.
- Application Server Hosting
Progent offers hosting for critical business applications such as Exchange Server and SQL Server in order to provide small businesses with higher levels of reliability, security, and recoverability than is feasible using the type of internal data center that is practical for most small and midsize businesses. Since Progent utilizes the same data centers that host the gear of some of the planet's largest IT companies, Progent can save you the investment in creating and maintaining the infrastructure required for enterprise-class cooling, electrical failover, and uninterruptible Internet connectivity. For managed applications, Progent can also make sure that patches and service packs remain updated, protection and performance is continually tracked, and systems are consistently archived and ready for full and prompt recovery. Learn additional information about Progent's hosting services for Exchange Server and other mission-critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting service provides complete hosting for the entirety of a small or midsize organization's production servers in a setting that not only provides the top level of fault-tolerance and extensibility but that is in addition easy for customers to transfer to another support provider or to bring internally whenever your circumstance calls for it. Progent's Private Cloud hosting service is structured around mature virtualization techniques that permit small businesses with mixed environments to save significantly on the costs of capital equipment, system maintenance, and IT management while getting world-class availability and an unparalleled degree of vendor options. Unlike ordinary Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting covers all server-based applications in a single centrally administered service, can handle the multi- OS and non- standardized environments typical of small businesses, and retains ownership of the software in the customer's possession so that migrating to a different virtual system is quick, reliable, and affordable. This avoids becoming a captive to a specific hosting provider while still providing all the economies associated with SaaS hosting services.
- Hybrid Cloud Integration Consulting
Progent can provide expert online consulting to help organizations of any size integrate their IT infrastructure with leading public cloud platforms including Azure and Amazon Web Services. Progent can assist your it team to design and manage hybrid ecosystems that can include Windows and Linux operating systems and apps in either cloud-based systems or in hybrid topologies that seamlessly combine on-premises IT assets as well as public cloud services. To help you to incorporate cloud services with networks, Progent can provide a variety of public cloud integration services that include Office 365 Exchange Online integration with on-premises Exchange deployments, Microsoft Azure design and deployment services, Amazon Web Services cloud integration support, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of background delivering high-level consulting support remotely, and Progent can make sure you successfully carry out your cloud integration projects on schedule and within your budget.
Progent's affordable ProSight series of network monitoring and management services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates next generation behavior analysis technology to defend endpoints as well as servers and VMs against modern malware assaults such as ransomware and email phishing, which routinely evade legacy signature-based AV tools. ProSight ASM safeguards on-premises and cloud-based resources and offers a single platform to address the complete malware attack progression including filtering, identification, mitigation, cleanup, and forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
ProSight Enhanced Security Protection (ESP) managed services deliver affordable in-depth security for physical servers and VMs, workstations, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP offers firewall protection, penetration alarms, endpoint management, and web filtering through leading-edge tools incorporated within a single agent accessible from a unified console. Progent's security and virtualization consultants can help you to design and configure a ProSight ESP deployment that meets your organization's specific requirements and that helps you achieve and demonstrate compliance with legal and industry data protection standards. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require immediate attention. Progent's consultants can also assist your company to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.
- ProSight DPS: Managed Cloud Backup
ProSight Data Protection Services from Progent provide small and medium-sized organizations an affordable and fully managed solution for secure backup/disaster recovery. Available at a low monthly price, ProSight DPS automates your backup activities and enables rapid recovery of critical data, apps and VMs that have become lost or damaged due to component failures, software glitches, disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup specialists can provide world-class support to configure ProSight Data Protection Services to be compliant with regulatory standards like HIPPA, FIRPA, and PCI and, whenever needed, can assist you to restore your business-critical information. Learn more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to diagram, track, optimize and troubleshoot their networking hardware such as routers, firewalls, and load balancers as well as servers, printers, client computers and other devices. Using cutting-edge RMM technology, ProSight WAN Watch ensures that network diagrams are always current, copies and manages the configuration of virtually all devices connected to your network, tracks performance, and generates alerts when problems are detected. By automating time-consuming management processes, WAN Watch can cut hours off ordinary tasks such as making network diagrams, expanding your network, finding devices that need important updates, or identifying the cause of performance problems. Learn more about ProSight WAN Watch network infrastructure management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security solution that uses the services and infrastructure of top information security vendors to deliver centralized control and comprehensive security for your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service integrates cloud-based filtering with a local gateway appliance to provide advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. The Cloud Protection Layer serves as a first line of defense and blocks most threats from reaching your network firewall. This decreases your exposure to inbound threats and conserves system bandwidth and storage space. ProSight Email Guard's onsite gateway device provides a further layer of inspection for incoming email. For outgoing email, the on-premises security gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to monitor and protect internal email that stays within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss protection.
- ProSight LAN Watch: Server and Endpoint Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management techniques to keep your IT system running at peak levels by tracking the state of critical computers that power your information system. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your designated IT management personnel and your Progent consultant so that all potential issues can be resolved before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a secure fault tolerant data center on a fast virtual host configured and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the OS software, and the apps. Since the environment is virtualized, it can be ported easily to a different hardware environment without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and protect information related to your IT infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be warned about impending expirations of SSL certificates or warranties. By updating and managing your IT infrastructure documentation, you can eliminate as much as half of time thrown away looking for vital information about your network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether youíre planning improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you require when you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable alternative for small and medium-size businesses to get an objective assessment of the health of their information system. Powered by a selection of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class group of information technology experts, ProSight Network Audits help you see how well the configuration of your core network devices conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits such as a more manageable Active Directory (AD) system. Both also come with one year of state-of-the-art remote network monitoring and management. Advantages can include simpler network management, improved compliance with government and industry security standards, higher utilization of network assets, faster troubleshooting, more reliable backup and restore, and increased uptime. Learn more information about Progent's ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service based on a brief phone discussion with a Progent backup/recovery consultant. The interview is intended to help assess your company's ability to block or recover quickly following an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to collect information concerning your current security profile and backup system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy an efficient security and backup system that meets your company's needs. For additional information, see The ProSight Ransomware Preparedness Report Service.
Unique Advantages of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged leader in supporting the fundamental network software and productivity applications important to most small and mid-size companies and local governments. As a Cisco-qualified partner, Progent also can provide help for an increasingly sophisticated array of infrastructure products such as firewalls, switches, routers, VoIP options, and wireless connectivity. Furthermore, Progent's
CISSP-Certified security experts,
CISM-qualified security engineers, CISA-qualified security audit consultants and GIAC-authorized information assurance professionals can provide a company-wide perspective on system protection and can help with complex security projects like SIEM solutions to help enterprises meet industry standards and statutory requirements for IT data protection and incident reporting.
The scope and depth of Progent's engineering team bring a powerful array of advantages to companies wishing to maximize the productivity of their IT network within a realistic budget. These benefits include:
- Best Methodology
Progentís team of Microsoft and Cisco Premier consultants average more than ten years of hands-on professional experience, at the forefront of IT support, performing a broad range of IT projects for an extensive array of customers. Every Progent support professional shares a proven collection of personal best practices which are incorporated into shared best practices standards that Progent instills in its support staff. This guarantees that you get not just expert IT help, but also a support engineer with field-tested approaches for repairing real-world IT problems rapidly.
Read more about Progent's best practices for network consulting.
- Granular Pricing Structure
Progent's pricing policy is to bill for online service and on-premises visits per minute. Consequently, you are billed just for delivered support. Progent does not demand a higher rate for after-hours or priority support, and Progent does not bill for travel except for urgent calls where on-site work is less than four hours. Also, Progent applies no startup charge and asks no monthly commitment for services provided during normal working hours. Many support firms demand large minimum fees or charge in increments of a quarter hour or more. Progent's one-minute pricing granularity does away with major invoices for quick repairs. Another advantage of by-the-minute invoicing is that your company are less inclined to permit simple problems to stay unaddressed until they grow into big ones.
Find out additional information about Progent's value pricing for IT outsourcing.
- Complete Documentation of Network Support
Progent has developed a sophisticated support reporting system that stores and organizes complete documentation for all billed support activities. Unlike some freelance consultants or small service organizations who provide scant documentation or details of services done, every service provided by Progent is tracked by full documentation. Every Progent staff member has access to the support reports given by every staff member to every customer. The practice of detailing and archiving service activity results in more efficient support and avoids a slew of common problems such as when a service customer is effectively held captive to a consultant who wonít release vital service information.
Find out more about Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's support experts to clients. By educating clients to handle problems that are within their comfort zone, Progent is able to concentrate on providing hard-to-find skills where Progent has few competitors. Small companies who work with independent service providers or who employ internal IT staffs gain when Progent transfers knowledge about critical technology and proven methodologies to make their IT environments more reliable, secure, and efficient.
Find out more details about Progent's knowledge transfer services.
If your South Bend, Indiana business wants to get in touch with Progent about IT outsourcing, consulting, or tech support services, phone 800-993-9400 or visit Contact Progent.
Immediate Online Technical Assistance
For fast remote technical support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).