Affordable Network Support from Microsoft certified Experts for Companies in South Bend, IN
By delivering world-class know-how whenever you need it, providing in-depth knowledge for critical business applications, providing high-value services like virtual data center hosting, billing only for help you receive, and charging no sign-up fees or retainers for standard services, Progent allows you to increase the competitive value of your information system and reduce support expenses. Progent recognizes that network security, reliability, and efficiency are just as critical to small businesses as to major corporations but that smaller organizations lack the leverage to spend aggressively in information technology and in-house service groups. Progent's fundamental competitive advantage is that no network consulting firm can match Progent's ability to provide the network support your business requires when you require it and at a cost you can afford.
For medium-size and enterprise companies, Progent can provide co-sourcing and project management services to supplement the skills of your internal IT support personnel. This can cut costs and help meet schedules for major IT initiatives like software programming, disaster recovery planning, network security audits, merging datacenters, or technology migrations and upgrades.
Progent can also provide access to certified experts to assist your business to plan and implement a sensible cloud strategy.
Key Technologies Serviced by Progent for Businesses in South Bend, Indiana
Progent's nationwide group of certified consultants offers help for virtually all facets of information systems found in businesses of all sizes. Technologies served by Progent in South Bend include:
Support Delivery Options for South Bend, Indiana Companies
Progent offers a selection of options for providing small and midsize businesses and local governments with cost-effective computer services for technical support, system architecture, hosting, and network administration. Progent's model for delivering IT support services is based on the Help Desk Call Center operational structure common to big IT groups. Progent's Contact Center Support Mechanism promotes fast response, thorough service documentation, reliable follow-through, and tight expense monitoring for a range of IT service delivery alternatives that include remote troubleshooting, in-person support, high-end consulting, plus server hosting.
Progent's Fixed-price Managed Services for Remote Network Management
- Online Support
Progentís Technical Response Center provides emergency and scheduled remote assistance for Windows, Linux, Apple, and Cisco-powered environments in the United States and globally. Progent's seasoned service experts can assist customers to analyze and fix network issues without the cost or time loss of on-premises support visits. The background of Progent's IT engineers allows them to resolve most IT problems rapidly. For the toughest problems, Progent's breadth of expertise makes it possible to escalate support calls to world-class subject matter experts. Progent offers a streamlined, web-based registration procedure for first-time customers to address emergency network problems and Progent bills by the minute with zero startup charges or time minimums, so you pay only for the help you get. Specialists you can access online include Cisco-certified CCIE network engineers, Microsoft-Premier MCSEs, and CISSP-certified security professionals. Learn additional information concerning Progent's online network troubleshooting expertise.
- On-site Service
Progent provides onsite computer assistance for signed-up clients in larger cities in the United States. Progent's on-site service technicians can work in tandem with Progent's online support experts to give small and midsize businesses the ideal combination: onsite support technicians when you need them as well as the remote help of Progent's seasoned team of IT consultants, security professionals, and business software developers. The wait time for on-site support visits is usually less than one business day. Progent requires no sign-up or retainer charge for becoming a Progent customer for on-premises service. Find out more concerning how and why to sign up for Progent's onsite network support services.
- Phone Support
Progent's Standard Help Desk Services offer smaller businesses an end-to-end service desk solution that manages all facets of remote desktop support from initial requests through ticketing, screen sharing, progress tracking, problem solving, and reporting. Progent offers service desk support at a substantial discount off Progent's regular desktop support rates, and Progent can provide the additional option of fast as-needed escalation to Level 2 and Level 3 experts to resolve challenging problems. for more information, visit Help Desk Services.
- IT Consulting Services
Progent provides small companies affordable access to enterprise-class consultants who can deliver assistance with critical products and technologies such as
- Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server support, Cisco network architecture, network security engineering, high availability network design, virtualization solutions, plus configuration, customization and training for small business software such as accounting, ERP, management reporting, CRM, and productivity suites. Progent can help with one-time projects such as site relocations and massive software migrations, extended projects like business information application development and support, relational database application development and administration support, and web development, continuing services such as Microsoft System Center 2012 Operations Manager support and SCOM 2016 consulting for network health monitoring and network administration, or urgent response like data restoration and virus cleanup.
- Application Hosting
Progent can host critical applications such as Microsoft Exchange Server and Microsoft SQL to provide small companies with greater levels of reliability, security, and performance than is feasible using the class of in-house data center that is practical for the majority of small organizations. Because Progent uses the same facilities that support the gear of many of the world's biggest information technology companies, Progent can save you the expense of building and maintaining the systems required for world-class cooling, electrical failover, and redundant Internet connectivity. For hosted applications, Progent can also make sure that upgrades and revisions stay updated, protection and performance is constantly monitored, and systems and data files are regularly backed up and ready for full and prompt recovery. Find out more about Progent's hosting for Microsoft Exchange Server and other mission-critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting service offers complete hosting for all of a small company's servers in a setting that not only provides the highest level of fault-tolerance and expandability but that is also convenient for clients to migrate to another support firm or to move internally if your circumstance warrants it. Progent's Private Cloud hosting service is structured around tested virtual server technologies that allow businesses with mixed environments to benefit significantly on the expense of capital equipment, system support, and IT administration while getting world-class reliability and an unparalleled level of vendor independence. Unlike ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service covers all server-based applications in a single centrally administered solution, can handle the multi- OS and non- standardized environments typical of small companies, and retains control of the software licenses in the client's possession so that migrating to a new virtual system is quick, safe, and affordable. This avoids becoming a captive to a specific hosting provider while still offering all the savings related to ASP and SaaS hosting services.
- Hybrid Cloud Planning and Integration Consulting
Progent offers advanced online consulting services to help companies of any size connect their networks with popular public clouds including Microsoft Azure and Amazon Web Services. Progent can assist your it team to design and administer cost-effective ecosystems that support Windows and Linux systems and applications in both cloud-only systems or in hybrid network models that utilize local IT assets as well as cloud services. To assist you to incorporate public clouds with networks, Progent can provide a range of public cloud integration support services that include Office 365 integration solutions with on-premises Exchange deployments, Microsoft Azure design and deployment services, Amazon Web Services (AWS) cloud integration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform (GCP) integration consulting. Progent has over two decades of background delivering high-level consulting support remotely, and Progent can help you complete your cloud migration projects on schedule and within your budget.
Progent's affordable ProSight suite of network management outsourcing services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring is an endpoint protection solution that utilizes next generation behavior machine learning technology to defend endpoint devices as well as servers and VMs against new malware assaults like ransomware and email phishing, which easily get by legacy signature-matching anti-virus tools. ProSight ASM safeguards local and cloud-based resources and offers a unified platform to address the complete threat lifecycle including filtering, infiltration detection, containment, remediation, and post-attack forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
ProSight Enhanced Security Protection managed services offer affordable multi-layer security for physical servers and virtual machines, workstations, smartphones, and Exchange email. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP delivers firewall protection, penetration alerts, device control, and web filtering via leading-edge technologies packaged within a single agent managed from a unified control. Progent's security and virtualization experts can help you to design and configure a ProSight ESP environment that meets your organization's unique needs and that allows you prove compliance with legal and industry information protection regulations. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for urgent action. Progent can also assist you to install and verify a backup and restore system such as ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.
- ProSight DPS: Managed Backup and Recovery
ProSight Data Protection Services provide small and mid-sized organizations an affordable and fully managed service for reliable backup/disaster recovery. For a fixed monthly rate, ProSight DPS automates your backup processes and enables fast restoration of vital data, apps and virtual machines that have become unavailable or damaged as a result of component failures, software glitches, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR specialists can provide advanced expertise to configure ProSight DPS to be compliant with regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can help you to restore your critical information. Learn more about ProSight Data Protection Services Managed Backup.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to diagram, track, optimize and troubleshoot their connectivity hardware like routers and switches, firewalls, and load balancers as well as servers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network diagrams are always current, copies and displays the configuration of virtually all devices connected to your network, tracks performance, and generates notices when issues are discovered. By automating tedious management processes, WAN Watch can knock hours off common tasks such as network mapping, reconfiguring your network, locating devices that need critical updates, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security platform that uses the technology of leading data security vendors to deliver centralized management and comprehensive protection for your inbound and outbound email. The powerful structure of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway appliance to provide complete protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. ProSight Email Guard's Cloud Protection Layer serves as a first line of defense and blocks most threats from making it to your security perimeter. This decreases your vulnerability to external threats and saves system bandwidth and storage. ProSight Email Guard's on-premises gateway appliance provides a further layer of analysis for inbound email. For outgoing email, the on-premises gateway offers AV and anti-spam filtering, protection against data leaks, and encryption. The local gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that originates and ends inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage protection.
- ProSight LAN Watch: Server and Desktop Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) technology to help keep your network running at peak levels by checking the state of vital assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your designated IT staff and your assigned Progent engineering consultant so that any looming problems can be addressed before they have a chance to disrupt productivity Learn more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host set up and maintained by Progent's network support professionals. With the ProSight Virtual Hosting model, the customer owns the data, the OS software, and the apps. Since the system is virtualized, it can be ported easily to a different hardware solution without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and protect data about your IT infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be warned automatically about impending expirations of SSL certificates or domains. By updating and organizing your IT documentation, you can save up to 50% of time wasted looking for critical information about your network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents related to managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether youíre planning improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you need the instant you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable alternative for small and medium-size organizations to obtain an objective assessment of the health of their information system. Based on some of the top remote monitoring and management tools in the industry, and supervised by Progent's certified group of IT professionals, ProSight Network Audits help you see how well the deployment of your essential network devices adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide immediate benefits such as a more manageable Active Directory (AD) system. Both also come with a year of advanced remote network monitoring and management (RMM). Benefits can include simpler network management, improved compliance with information security regulations, higher utilization of IT assets, quicker troubleshooting, more reliable backup and recovery, and increased uptime. See more information about ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone discussion with a Progent information assurance consultant. The interview is intended to help evaluate your organization's ability to block or recover rapidly following an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to collect information about your current antivirus tools and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow best practices to create an efficient security and backup/recovery environment that aligns with your company's requirements. For details, see Progent's ProSight Ransomware Preparedness Report.
Unique Advantages of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged leader in supporting the fundamental system software and productivity applications used by most small and mid-size businesses. As a Cisco-authorized partner, Progent also offers help for an ever more sophisticated array of network products including PIX and ASA firewalls, routers and switches, VoIP options, and wireless access. In addition, Progent's
CISSP-Premier security experts,
CISM-qualified security professionals, CISA-certified security audit specialists and GIAC-qualified information assurance experts offer a company-wide view of system protection and can assist with advanced security programs such as SIEM solutions to help companies meet industry guidelines and government mandates for IT data protection and reporting.
The breadth and depth of Progent's consulting team offer a unique set of benefits to clients wishing to maximize the business value of their information system within a reasonable budget. These benefits include:
- Best Industry Service Methodology
Progentís staff of Microsoft and Cisco Premier experts average more than ten years of real-world industry background, in the trenches of network support, performing a wide variety of technical projects for a large mix of customers. Every Progent support professional shares a proven collection of personal best practices which are combined into shared best practices training that Progent teaches its support personnel. This guarantees that you get not just world-class technical skills, but also a support engineer with proven approaches for solving actual network problems rapidly.
Read more about Progent's best practices for network consulting.
- Granular Pricing Model
Progent's pricing model is to bill for remote support and in-person visits by the minute. As a result, you pay exclusively for received services. Progent does not impose a higher rate for off-hours or priority support, and Progent does not charge for travel except for emergency calls where on-site time is less than four hours. Also, Progent imposes no registration fee and requires no retainer for support services provided during normal working hours. Many support organizations demand large minimum fees or bill in increments of fifteen minutes or longer. Progent's small billing granularity does away with major invoices for quick solutions. Another advantage of by-the-minute invoicing is that you won't be inclined to permit incipient problems to fester until they become major ones.
Find out more about Progent's value pricing for IT outsourcing.
- Comprehensive Reporting of IT Services
Progent has created a sophisticated support reporting system that records and formats complete documentation for all billed services. Unlike many freelance consultants or local support firms who provide minimal documentation or details of services done, each service delivered by Progent is tracked by comprehensive documentation. Every Progent staff member has access to the support documentation sent by each staff member to every client. The discipline of documenting and archiving support records results in more efficient support and avoids a variety of typical misfortunes such as when a service customer is effectively held captive to a consultant who wonít let go of vital service information.
Read more details about Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's consultants to clients. By teaching clients to deal with problems that are within their comfort zone, Progent is able to focus on offering high-value skills where Progent has few competitors. Small companies who work with freelance consultants or who maintain internal support staffs benefit when Progent transfers information about new technology and tested processes to make their IT environments more robust, secure, and efficient.
Find out more details about Progent's knowledge transfer services.
Get in Touch with Progent
In case your South Bend, Indiana company wants to contact Progent for network outsourcing, consulting, or technical support services, call 800-993-9400 or go to Contact Progent.
Fast Remote Technical Help
For immediate online support, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).