Professional Remote Service for South Bend, Indiana Small Business Computers from World-class Engineers
Small companies have typically been overlooked by large network support organizations. Some small businesses allow themselves to become dangerously dependent on freelance consultants or small support firms who lack the size or comprehensive knowledge to respond quickly or effectively to technical emergencies. Other small businesses resort to mass-market support firms staffed with personnel taught to provide standardized fixes for ordinary problems but who are missing the experience and technical scope to deal with the variety of configurations and lack of standards that characterizes small company information systems.
Progent's proven approach to providing affordable and successful technical support to small businesses has made Progent among the most respected Microsoft-certified IT service organizations in the country. Progent has delivered remote help to businesses in every state in the United States (refer to Progent's customer testimonials).
For mid-size and large businesses, Progent offers co-sourcing support to supplement the skills of your internal IT support team. Co-sourcing can save money and minimize technical risks for big projects such as software design and development, business continuity planning and testing, network security evaluations, merging datacenters, or software migrations and upgrades.
Progent can in addition offer the services of certified consultants to assist your company to plan and execute a sensible cloud strategy.
Core Products and Technologies Supported by Progent for Business Networks in South Bend, Indiana
Progent's nationwide team of industry certified experts provides help for all aspects of network technology deployed by businesses of all sizes. Technologies supported by Progent in South Bend include:
Support Delivery Alternatives Available for South Bend, Indiana Businesses
Progent has a variety of alternatives for providing small and midsize companies and local governments with cost-effective computer services for troubleshooting, system architecture, hosting, and IT administration. Progent's paradigm for providing network support is built on the Help Desk structure familiar to big IT support organizations. Progent's Contact Center Support Mechanism promotes rapid response, thorough activity documentation, consistent follow-up, and tight cost control for a range of IT support delivery modes that include online troubleshooting, on-premises support, high-end consulting, as well as server and application hosting.
Progent's Flat-rate Managed Services for Remote IT Management
- Online Support
Progentís Technical Response Center (TRC) provides emergency and scheduled online support for Windows, Linux, Apple, and Cisco-based environments in the United States and globally. Progent's seasoned support professionals can help clients to troubleshoot and repair network issues without the expense or delay of on-premises support calls. The background of Progent's IT engineers makes it possible to handle the majority of network issues rapidly. For complex issues, Progent's depth of knowledge makes it possible to escalate trouble tickets to world-class specialists. Progent provides a streamlined, web-based signup process for first-time customers to accommodate emergency network problems and Progent bills by the minute with zero startup charges or time minimums, so you are invoiced only for the support you receive. Specialists available remotely include Cisco-premier CCIEs, Microsoft-Premier MCSEs, and CISA-certified security engineers. Learn additional information concerning Progent's remote network troubleshooting expertise.
- Onsite Support
Progent offers onsite computer support for registered customers in major metropolitan areas in the U.S. Progent's onsite service technicians can operate in conjunction with Progent's remote support experts to deliver small businesses the ideal combination: on-premises service professionals when you need them as well as the remote expertise of Progent's worldwide staff of IT engineers, security specialists, and business application developers. The wait time for in-person service visits is typically under 24 hours. There is no start-up or retainer fee for becoming a Progent client for onsite service. Find out more about why to register for Progent's onsite network support.
- Phone Support
Progent's Standard Help Desk Services offer smaller businesses a comprehensive solution that manages all facets of online Level 1 desktop technical support from service requests through ticketing, remote desktop control, progress tracking, problem resolution, and reporting. Progent offers service desk support at a substantial discount off Progent's regular Level 1 desktop support rates, and Progent can provide the option of rapid as-needed escalation to subject matter experts to resolve challenging problems. For details, refer to Online Help Desk Services.
- IT Consulting Services
Progent provides small companies affordable access to enterprise-class consultants who can deliver assistance with critical products and technologies such as
- Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server expertise, Cisco network infrastructure, network security consulting, high availability it system consulting, virtual server solutions, plus integration, customization and training for small business applications including accounting, ERP and MRP, reporting, sales automation, and office productivity packages. Progent can provide assistance with one-time projects such as office moves and major software migrations, extended projects such as management analytics application programming and customization, database application development and DBA support, and web development, on-going services including System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting services for IT infrastructure monitoring and network administration, or emergency response such as data restoration and malware removal.
- Application Hosting
Progent can host critical business applications like Microsoft Exchange Server and SQL Server to provide small companies with higher levels of dependability, security, and recoverability than is possible using the type of on-site data center that is practical for most small and midsize businesses. Since Progent uses the same data centers that support the equipment of some of the planet's biggest information technology companies, Progent can eliminate the cost of building and maintaining the infrastructure needed for world-class cooling, power backup, and redundant Internet connectivity. For hosted applications, Progent can also make sure that upgrades and revisions remain current, security and performance is constantly monitored, and systems and data files are consistently archived and available for complete and rapid restoration. Learn additional information about Progent's hosting for Microsoft Exchange Server and other mission-critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting provides full hosting for the entirety of a small company's production servers in an environment that not only delivers the top degree of availability and extensibility but that is in addition easy for clients to transfer to a different service provider or to bring internally if your business situation calls for it. Progent's Private Cloud hosting service is structured around proven virtualization technologies that allow small businesses with multi-vendor networks to benefit significantly on the costs of capital equipment, system maintenance, and network management while getting world-class reliability and an unparalleled level of vendor alternatives. In contrast to conventional Software as a Service hosting models, Progent's Private Cloud Hosting Service encompasses all server-based applications in a single centrally administered solution, can support the multi- OS and non- standardized environments typical of smaller companies, and retains control of the software licenses in the client's possession so that migrating to a new virtual system is fast, reliable, and affordable. This avoids becoming a prisoner of a single hosting provider while still offering all the cost savings related to SaaS hosting alternatives.
- Hybrid Cloud Migration Services
Progent can provide expert online consulting support to help businesses of all sizes connect their IT infrastructure with popular public cloud platforms including Azure and Amazon AWS. Progent can assist you to design and administer hybrid ecosystems that support Windows and Linux systems and apps in both cloud-centric systems or in hybrid topologies that utilize local IT assets along with cloud services. To help you to incorporate public clouds with networks, Progent can provide a range of public cloud integration support services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Azure planning and deployment services, Amazon Web Services cloud integration, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform (GCP) planning and integration consulting. Progent has more than 20 years of experience providing advanced consulting support remotely, and Progent can make sure you complete your cloud integration projects quickly and within your budget.
Progent's value-priced ProSight series of network monitoring and management services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring is an endpoint protection solution that incorporates next generation behavior-based machine learning tools to guard endpoint devices as well as servers and VMs against modern malware assaults such as ransomware and file-less exploits, which routinely escape traditional signature-based AV tools. ProSight ASM protects local and cloud resources and provides a unified platform to manage the entire malware attack progression including filtering, infiltration detection, containment, remediation, and forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Endpoint Protection
ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable in-depth protection for physical servers and VMs, workstations, smartphones, and Exchange Server. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP offers firewall protection, intrusion alerts, device control, and web filtering through cutting-edge tools incorporated within one agent accessible from a single control. Progent's security and virtualization consultants can assist your business to design and implement a ProSight ESP environment that meets your company's unique requirements and that allows you prove compliance with legal and industry data security regulations. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require urgent action. Progent's consultants can also assist you to set up and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange email filtering.
- ProSight DPS: Managed Backup
ProSight Data Protection Services offer small and mid-sized businesses a low cost and fully managed service for reliable backup/disaster recovery (BDR). Available at a low monthly price, ProSight DPS automates your backup processes and enables rapid restoration of vital data, applications and virtual machines that have become lost or corrupted due to hardware breakdowns, software glitches, disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery consultants can deliver advanced support to set up ProSight DPS to be compliant with regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to recover your business-critical information. Learn more about ProSight DPS Managed Backup.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller organizations to map, monitor, optimize and debug their connectivity hardware like routers, firewalls, and load balancers plus servers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology maps are kept updated, captures and manages the configuration information of almost all devices on your network, monitors performance, and sends alerts when problems are detected. By automating tedious management processes, WAN Watch can knock hours off ordinary tasks such as network mapping, reconfiguring your network, locating devices that need critical software patches, or isolating performance issues. Learn more about ProSight WAN Watch network infrastructure management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption platform that uses the technology of leading data security companies to provide centralized management and comprehensive security for your inbound and outbound email. The hybrid structure of Email Guard managed service combines cloud-based filtering with a local security gateway device to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The cloud filter serves as a preliminary barricade and blocks the vast majority of unwanted email from reaching your security perimeter. This reduces your vulnerability to external attacks and saves system bandwidth and storage space. ProSight Email Guard's on-premises security gateway appliance adds a deeper layer of inspection for inbound email. For outbound email, the on-premises gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The on-premises security gateway can also help Exchange Server to track and protect internal email that stays inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage protection.
- ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management techniques to help keep your network running at peak levels by tracking the health of critical assets that power your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your designated IT management personnel and your assigned Progent engineering consultant so all potential problems can be addressed before they can impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual host set up and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be ported immediately to an alternate hosting solution without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and safeguard data about your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates ,domains or warranties. By updating and organizing your network documentation, you can save up to 50% of time thrown away searching for critical information about your IT network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents related to managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT data. Whether youíre making improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you need when you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size businesses to obtain an unbiased assessment of the health of their information system. Powered by a selection of the leading remote monitoring and management platforms in the industry, and supervised by Progent's certified team of IT experts, ProSight Network Audits help you see how well the configuration of your core infrastructure assets conform to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits like a more manageable Active Directory system. Both versions also include a year of cutting-edge remote network monitoring and management (RMM). Benefits can include easier management, improved compliance with information security standards, more efficient utilization of network resources, faster problem resolution, more dependable backup and restore, and higher availability. Learn more information about Progent's ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service centered on a brief phone interview with a Progent backup/recovery consultant. The fact-finding interview is designed to help evaluate your company's ability either to stop or recover quickly following an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to gather information concerning your current antivirus tools and backup system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy a cost-effective AV and backup/recovery system that aligns with your company's needs. For additional information, visit The ProSight Ransomware Preparedness Report Service.
Special Advantages of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized expert at the core system software and office productivity programs important to the majority of small and mid-size companies and local governments. As a Cisco-certified partner, Progent also can provide expertise for an increasingly sophisticated collection of infrastructure technologies such as PIX and ASA firewalls, routers and switches, VoIP solutions, and wireless access. In addition, Progent's
CISSP-Certified security experts,
CISM-authorized security professionals, CISA-qualified security audit consultants and GIAC-qualified information assurance professionals offer a business-wide perspective on system security and can help with advanced security programs such as Security information and Event Management (SIEM) solutions to help enterprises comply with business standards and government mandates for network data security and incident reporting.
The scope and size of Progent's consulting team bring a unique array of benefits to customers wishing to increase the productivity of their IT network within an affordable budget. These benefits include:
- Best Industry Methodology
Progentís team of Microsoft and Cisco Premier experts average longer than a decade of hands-on industry experience, at the forefront of network support, performing a broad variety of IT tasks for a large mix of businesses. Each Progent consultant shares a proven collection of personal best practices which are combined into shared best practices standards that Progent teaches its consulting personnel. This ensures that you get not just expert IT capability, but also a consultant with field-tested methods for solving real-world IT problems quickly.
Learn more concerning Progent's best practices for network consulting.
- Efficient Pricing Model
Progent's pricing model is to bill for remote service and in-person visits per minute. Consequently, you are billed only for received support. Progent does not impose a higher rate for off-hours or priority support, and Progent does not charge for travel time except for emergency support where on-site work is less than 4 hours. Also, Progent applies no startup charge and requires no retainer for services provided during normal working hours. Many service firms demand large minimum payments or charge in increments of a quarter hour or longer. Progent's small billing granularity eliminates major bills for quick fixes. An additional benefit of granular invoicing is that clients will be less inclined to allow simple issues to fester until they grow into major problems.
Read additional information concerning Progent's value pricing for IT outsourcing.
- Complete Reporting of IT Support
Progent has created a sophisticated service reporting system that stores and organizes detailed documentation for all billed support activities. Unlike many freelance consultants or small support organizations who provide scant documentation or specifics of tasks done, each service delivered by Progent is accompanied by comprehensive documentation. Every Progent consultant has use of the service reports given by every staff member to each customer. The discipline of detailing and organizing support activity results in more effective support and eliminates a slew of typical problems such as when a support client is virtually held hostage to a consultant who wonít let go of the keys to the kingdom.
Read additional information about Progent's documentation of IT outsourcing services.
- Information Transfer
Progent is committed to information transfer from Progent's support experts to customers. By teaching customers to resolve problems that are within their scope, Progent is able to concentrate on providing hard-to-find skills where Progent faces little competition. Small businesses who utilize independent consultants or who employ internal IT staffs benefit when Progent transfers information about critical technology and tested processes to make their IT environments more robust, protected, and efficient.
Find out more details concerning Progent's knowledge transfer services.
If your South Bend, Indiana business wants to contact Progent to find out about IT outsourcing, consulting, or tech support, call 800-993-9400 or visit Contact Progent.
Fast Remote Network Assistance
For fast online technical support, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).