South Bend, IN Online Help from World-class Network Troubleshooting Experts
Progent's computer network troubleshooting services can deliver your South Bend, IN business low cost and reliable access to world-class information technology professionals. By delivering IT consulting help when you require it, offering advanced knowledge for vital applications, delivering unique services such as 24x7 server monitoring, and billing only for support you receive, Progent gives your South Bend, Indiana business an economical solution for maximizing the productivity and profitability of small business networks. If you maintain an onsite datacenter, rely on cloud-based infrastructure, or manage a hybrid cloud-and-local network, Progent is the intelligent way for businesses to create and manage a reliable and safe IT network and to benefit from fast access to the experienced help ordinarily available only to enterprises who can support a large internal information technology group.
For larger businesses, Progent can provide co-sourcing and project management support to add to the subject matter expertise of your in-house IT service group. Co-sourcing can reduce expenses and minimize technical risks for major projects like software development, business continuity preparedness, security audits, office consolidations, or software migrations.
Progent can also provide access to accredited consultants to help your company to design and execute your cloud strategy.
Core Practice Areas Serviced by Progent for South Bend, Indiana Businesses
A Microsoft-certified Partner IT service company with a world-class group of Cisco qualified CCIE network infrastructure consultants and Apple certified consultants, Progent offers emergency troubleshooting and affordable remote consulting to South Bend, IN small businesses for a wide array of information technologies including:
Support Delivery Options Available for South Bend, Indiana Companies
Progent offers a variety of options for providing small businesses and local governments with cost-effective IT services for technical support, consulting, hosting services, and IT management. Progent's model for providing IT support is built on the Call Center operational structure familiar to big IT support groups. Progent's Help Desk Service Model ensures fast response, comprehensive activity documentation, dependable follow-through, and strict cost monitoring for a range of IT support delivery alternatives that include online repairs, in-person help, high-end consulting, as well as server and application hosting.
Progent's Fixed-price Managed Services for Outsourcing Network Monitoring and Management
- Online Service
Progentís Technical Response Center (TRC) offers urgent and routine remote assistance for Microsoft Windows, Linux, Apple OS X, and Cisco-powered systems in the U.S. and globally. Progent's certified support professionals can help clients to analyze and fix hardware and software problems without the expense or delay of on-premises support calls. The experience of Progent's IT consultants makes it possible to resolve most network problems rapidly. For the most complex issues, Progent's depth of knowledge allows the support team to escalate trouble tickets to world-class subject matter experts. Progent provides a streamlined, web-accessible signup process for new clients to address urgent situations and Progent bills by the minute with zero startup charges or time minimums, so you pay only for the support you get. Specialists available online include Cisco-qualified CCIEs, Microsoft-qualified MCSEs, and GIAC-certified security professionals. Learn additional details about Progent's online network troubleshooting services.
- Onsite Service
Progent offers onsite technical assistance for signed-up clients in major metropolitan areas in the United States. Progent's on-site support personnel can operate in tandem with Progent's remote support experts to deliver small companies the best of both worlds: hands-on support professionals when you need them plus the remote expertise of Progent's worldwide staff of network engineers, security professionals, and business software programmers. The wait time for in-person support visits is usually less than one business day. Progent requires no start-up or retainer fee for becoming a Progent client for on-premises service. Find out more about how and why to register for Progent's in-person computer service.
- Help Desk Call Center
Progent's Help Desk Outsourcing Services are intended for small and midsize companies who need fast and reliable access to a professional Help Desk Call Center with effective telephone assistance, online repair capability, and sufficient technical strength for full escalation. Since small and midsize companies usually are constrained by limited information technology budgets and can provide scant executive bandwidth for handling IT support tasks, Progent's Help Desk Services could be the most efficient way to make sure that small business computer systems stay productive. Learn more details about Progent's Helpdesk outsourcing services.
- Consulting Expertise
Progent offers small and midsize companies affordable availability of world-class IT professionals who can provide assistance with critical technologies including Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application support, Cisco network design, network protection engineering, non-stop it system consulting, server virtualization strategies, plus integration, customization and support for business applications including accounting, operations, reporting, sales automation, and office productivity packages. Progent can help with one-shot projects such as site relocations and major software upgrades, extended projects such as management information software programming and customization, database software programming and administration support, and web development, on-going services such as System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting for network health monitoring and system administration, or urgent services like disaster recovery and virus cleanup.
- Application Server Hosting
Progent can host vital applications like Exchange Server and MS SQL to provide small and midsize companies with greater levels of reliability, protection, and recoverability than is possible with the class of internal data center that is realistically affordable for most small and midsize businesses. Because Progent utilizes the same data centers that host the equipment of many of the world's largest IT organizations, Progent can eliminate the cost of creating and maintaining the systems required for world-class cooling, power failover, and uninterruptible Internet access. For hosted applications, Progent can also ensure that upgrades and service packs remain updated, security and efficiency is continually monitored, and systems and data files are regularly backed up and available for full and prompt restoration. Learn more about Progent's hosting for Microsoft Exchange Server and other mission-critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service provides comprehensive hosting services for all of a small organization's production servers in a setting that not only delivers the top degree of dependability and expandability but that is also convenient for clients to migrate to another support firm or to bring in-house whenever your circumstance warrants it. Progent's Private Cloud hosting is structured around proven virtualization technologies that allow businesses with multi-vendor networks to benefit dramatically on the expense of hardware, system support, and IT administration while achieving world-class availability and an unparalleled level of vendor flexibility. Unlike ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service encompasses all server-centric software in one centrally managed service, can support the multi- OS and non- standardized environments common with smaller companies, and keeps control of the licenses in the customer's hands so that migrating to a different virtualized system is quick, reliable, and affordable. This avoids becoming a captive to a specific hosting provider while still providing all the savings associated with SaaS hosting services.
- Hybrid Cloud Integration Services
Progent can provide advanced online consulting to help companies of all sizes integrate their IT infrastructure with leading public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can help you to plan and manage cost-effective environments that can include Windows and Linux operating systems and apps in either cloud-centric systems or in hybrid topologies that seamlessly combine local IT assets along with public clouds. To assist you to incorporate public clouds with physical datacenters, Progent can provide a variety of cloud integration support services that include Office 365 Exchange Online integration with on-premises Exchange deployments, Azure planning and integration consulting, Amazon Web Services (AWS) cloud migration, and Amazon Web Marketing Service development and debugging. Progent has more than 15 years of background delivering high-level consulting support remotely, and Progent can help you complete your cloud integration initiatives quickly and affordably.
Progent's value-priced ProSight series of outsourced network management services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes cutting edge behavior-based analysis tools to defend endpoints as well as physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which easily get by legacy signature-matching AV products. ProSight ASM safeguards on-premises and cloud resources and offers a single platform to address the entire threat progression including filtering, detection, mitigation, cleanup, and post-attack forensics. Top features include single-click rollback with Windows VSS and automatic system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Endpoint Protection
Progent's ProSight Enhanced Security Protection (ESP) managed services deliver economical in-depth security for physical servers and VMs, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP offers firewall protection, intrusion alarms, device management, and web filtering via cutting-edge technologies packaged within a single agent accessible from a single console. Progent's security and virtualization consultants can assist you to plan and configure a ProSight ESP environment that addresses your organization's unique needs and that allows you demonstrate compliance with legal and industry data protection standards. Progent will assist you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require immediate action. Progent's consultants can also assist your company to install and test a backup and restore system like ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.
- ProSight DPS: Managed Backup and Recovery
ProSight Data Protection Services provide small and mid-sized organizations a low cost end-to-end service for reliable backup/disaster recovery (BDR). For a fixed monthly cost, ProSight DPS automates and monitors your backup processes and enables rapid recovery of critical files, applications and VMs that have become unavailable or corrupted due to hardware breakdowns, software glitches, natural disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images/, plus Microsoft Hyper-V and VMware virtual machine images/. Important data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery consultants can provide advanced expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements like HIPPA, FINRA, and PCI and, when needed, can assist you to restore your critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to map, track, enhance and debug their connectivity hardware like routers, firewalls, and wireless controllers plus servers, printers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology maps are kept updated, captures and manages the configuration information of almost all devices connected to your network, tracks performance, and sends notices when problems are detected. By automating complex network management processes, ProSight WAN Watch can knock hours off ordinary chores such as making network diagrams, expanding your network, finding devices that require important updates, or isolating performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the technology of leading data security companies to provide web-based control and world-class security for all your inbound and outbound email. The hybrid architecture of Email Guard managed service integrates cloud-based filtering with an on-premises security gateway device to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The Cloud Protection Layer acts as a first line of defense and keeps the vast majority of unwanted email from making it to your network firewall. This reduces your exposure to inbound attacks and saves network bandwidth and storage. ProSight Email Guard's onsite gateway device provides a further layer of analysis for inbound email. For outbound email, the on-premises gateway offers anti-virus and anti-spam filtering, protection against data leaks, and encryption. The onsite security gateway can also assist Exchange Server to monitor and safeguard internal email traffic that stays inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss prevention.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to keep your network operating at peak levels by tracking the state of vital computers that drive your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your designated IT personnel and your Progent engineering consultant so all potential issues can be resolved before they can impact your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host configured and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting model, the customer owns the data, the OS software, and the applications. Because the environment is virtualized, it can be moved easily to a different hardware environment without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, find and safeguard information about your network infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be warned automatically about upcoming expirations of SSLs or domains. By updating and managing your IT documentation, you can save as much as half of time wasted searching for critical information about your network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents required for managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT information. Whether youíre planning improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you require when you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and mid-size organizations to obtain an unbiased evaluation of the health of their network. Based on a selection of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's certified team of information technology experts, ProSight Network Audits help you see how well the deployment of your core infrastructure devices conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI like a more manageable Active Directory (AD) system. Both versions also come with a year of cutting-edge remote network monitoring and management. Advantages can include simpler management, better compliance with information security regulations, more efficient utilization of network resources, quicker problem resolution, more dependable backup and restore, and higher availability. See more about ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service based on a brief discussion with a Progent information assurance consultant. The fact-finding interview is intended to assess your company's ability to block or recover quickly following an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to gather information about your current security profile and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to build an efficient security and backup environment that aligns with your business needs. For additional information, see The ProSight Ransomware Preparedness Report Service.
Why Progent Offers the Right Choice for South Bend, Indiana Small Businesses
Progent's staff size, breadth and depth of information technology skill, and familiarity with enterprise network support allow small and midsize companies to avoid the pitfalls associated with over reliance on thinly staffed support firms or individual engineers.
Working with Progent enables your company to:
- Avoid Excessive Dependence on Freelance Consultants
For IT support, smaller companies sometimes rely heavily on freelance consultants. Although freelance service providers carry lower expenses than more substantial IT service firms and can afford to charge apparently smaller rates, individuals are occasionally unable to respond quickly to critical problems. If a freelance consultant is occupied with another customer, ill, on travelling, or in training, the lack of replacement staff may force your business to go without assistance during an emergency. The more your company grows, system downtime or difficulties with critical applications get more costly. The money you believed you were conserving on an independent consultant can evaporate fast due to lower productivity. In addition, when independent consultants confront unfamiliar technologies, the lack of a large consulting group to depend on for assistance requires them to train on the job while your company ends up with the bill for their continuing training.
- Gain Access to Experts in Sophisticated Information Technology Solutions
The majority of smaller service firms or independent engineers specializing in small business network consulting are capable of delivering connect-the-dots solutions but lack the background to deal cost-effectively with complicated network infrastructures that have a variety of platforms, numerous locations, VoIP implementations, mobile workforces, interconnected accounting and operational applications, eCommerce, and specialized business software. Progent's experience with worldwide companies and Progent's extensive staff of specialists can be valuable to your small business because big-company environments are characteristically complex, integration issues demand in-depth understanding of in numerous technical disciplines, and achieving an acceptable level of robustness, reliability, and protection calls for enterprise-proven processes.
- Build a Firm Basis for Growth
Small businesses typically begin with an IT system implemented on a tight budget. Lacking a proper basis, a series of band-aid repairs commonly get thrown on top of a tenuous structure. As a business evolves, stability and expandability issues can undermine the productivity of the business. These networks require thorough evaluation, smart strategic analysis, and broad-based expertise to upgrade to an IT environment that can act as the reliable foundation to meet critical business needs and ease future expansion.
- Team with Solution Consultants, Not Resellers
Small companies require guidance and education to work through an ever more complicated maze of technology options available for accelerating business growth and improving productivity. Businesses do not need a network engineer or support firm that attempts to promote a product. Progent avoids conflicts of interest by not reselling hardware and software. Progent provides services exclusively. This permits Progent to match consulting services with the real interests of customers. Combining network consulting and product selling can lead to a conflict where the recommended solution is based on a predetermined vendor instead of being based on the actual requirements of a client.
How to Contact Progent
In case your South Bend, Indiana business wants to get in touch with Progent to find out about network outsourcing, consulting, or technical support services, call 800-993-9400 or visit Contact Progent.
Immediate Remote Network Help
For immediate online help, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).