Fast, Low-cost Online Computer Technical Support for South Bend, Indiana Small Companies
For over twenty years, Progent has specialized in providing enterprise-class network support services to customers who have small-business IT budgets. Progent has built a powerful service system that includes a cost-effective, tightly connected virtual office infrastructure, custom online troubleshooting tools, a substantial team of consultants certified in a wide range of IT practice areas, a Call Center operational model that maximizes responsiveness and guarantees follow-up, a global team of remote support professionals, in-person support options for the majority of most zip codes in the United States, and a corporate ethos focused on solving network issues in the shortest time and at the least cost to customers.
For mid-size and large businesses, Progent offers co-sourcing services to reinforce the technical skills of your internal network support group. This can save money and help meet schedules for major projects like software programming, disaster recover/business continuity preparedness, network security audits, merging datacenters, or technology migrations.
Progent can also provide the services of certified experts to assist your company to plan and implement a sensible cloud strategy.
Primary Products and Technologies Supported by Progent for Businesses in South Bend, Indiana
Progent's team of certified support professionals provides help for virtually all facets of information technology used by companies of all sizes. Technologies supported by Progent in South Bend include:
Service Delivery Alternatives Available for South Bend, Indiana Businesses
Progent offers a variety of options for providing small companies and local governments with affordable IT services for technical support, system architecture, and network administration. Progent's model for delivering computer support is built on the Call Center operational structure common to big IT organizations. Progent's Contact Center Support Model ensures rapid response, comprehensive service documentation, consistent follow-through, and tight expense monitoring across an array of IT support delivery options that include remote repairs, on-premises help, and top-tier consulting.
Progent's Fixed-price Managed Services for Remote Network Monitoring and Management
- Remote Support
Progent's Technical Response Center offers emergency and routine online assistance for Microsoft Windows, Linux, Apple OS X, and Cisco-powered systems in the United States and globally. Progent's seasoned support experts can assist customers to troubleshoot and repair hardware and software issues without the cost or time loss of in-person support visits. The experience of Progent's IT consultants allows them to handle the majority of IT problems quickly. For complex problems, Progent's breadth of knowledge makes it possible to escalate trouble tickets to world-class subject matter experts. Progent offers a convenient, web-based signup process for first-time clients to accommodate urgent situations and Progent bills per minute with zero startup fees or minimums, so you are invoiced only for the help you receive. Specialists you can access online include Cisco-premier CCIE network engineers, Microsoft-Certified MCSE consultants, and GIAC-certified security professionals. Find out more information about Progent's online computer troubleshooting expertise.
- Onsite Support
Progent offers onsite technical assistance for signed-up clients in larger cities in the United States. Progent's on-site support personnel can operate in tandem with Progent's remote service experts to deliver small and midsize businesses the optimal solution: in-person support professionals when you require them plus the remote help of Progent's worldwide team of IT consultants, security specialists, and business application developers. The response time for on-site support calls is usually under 24 hours. Progent requires no start-up or retainer charge for registering as a Progent customer for onsite service. Find out more concerning how and why to register for Progent's onsite computer service.
- Help Desk Call Center
Progent's Standard Help Desk Services offer smaller organizations a complete service desk solution that handles all aspects of online desktop technical support from service requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and management reports. Progent offers service desk support at a substantial discount off Progent's normal Level 1 desktop support rates, and Progent offers the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to handle complex issues. To learn more, refer to Online Help Desk Services.
- Shared Help Desk Services
Progent's shared Help Desk services make it possible for your business to split responsibilities for Help Desk support transparently between your in-house IT team and Progent's pool of seasoned desktop support engineers and subject matter experts. Progent's Help Desk Co-management service is an advanced support solution based on the leading PSA platform for handling service requests, ticket lifecycle, ownership, progress tracking, and metrics. For details, visit Progent's Co-managed Help Desk services.
- Consulting Expertise
Progent provides small and midsize businesses affordable access to enterprise-class consultants who can deliver assistance with critical technologies including Microsoft Windows Server 2022 planning and migration expertise, Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Cisco network infrastructure, consulting services for Horizon3.ai's NodeZero penetration test platform, network security engineering, high availability network design, virtualization strategies, plus integration, customization and training for business software such as financials, operations, business analytics, sales automation, and office productivity packages. Progent can help with short-term projects such as site relocations and massive software migrations, extended projects such as customizing a legacy MRP platform to a modern MS Dynamics or Dynamics 365 package, relational database software programming and DBA support, and web development, continuing support including Microsoft System Center 2012 Operations Manager support and SCOM 2016 consulting for network monitoring and system management, or urgent services like data restoration and malware removal.
- Infrastructure Guidance for Teleworkers
Progent can assist small and mid-size businesses to design, configure and troubleshoot the infrastructure to support work-from-home employees. Aspects of infrastructure where Progent's experts can deliver assistance include safe and efficient VPN connections, VDI desktop platforms, router integration, Wi-Fi network design and implementation, and reliable Internet connections. To find out about Progent's network infrastructure support services for a remote workforce, see infrastructure consulting expertise for teleworkers.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service offers complete hosting for the entirety of a small or midsize company's production servers in a setting that not only provides the highest degree of fault-tolerance and expandability but that is also convenient for clients to migrate to another service provider or to bring internally when your situation warrants it. Progent's Private Cloud hosting service is built around tested virtual server techniques that allow companies with multi-vendor environments to benefit significantly on the costs of capital equipment, system support, and IT management while achieving enterprise-class reliability and an unparalleled degree of vendor alternatives. In contrast to ordinary SaaS hosting offerings, Progent's Private Cloud Hosting encompasses all server-centric software in one centrally administered package, can support the multi- platform and loosely standardized networks typical of smaller businesses, and retains control of the software in the customer's possession so that moving to a new virtualized host is fast, reliable, and inexpensive. This eliminates becoming a prisoner of a single hosting service while still offering all the economies related to SaaS hosting alternatives.
- Hybrid Cloud Integration Support
Progent can provide advanced online support services to help companies of all sizes connect their IT infrastructure with leading public cloud platforms including Microsoft Azure and Amazon AWS. Progent can assist your IT team to plan and administer hybrid ecosystems that can include Windows and Linux operating systems and applications in either cloud-centric systems or in hybrid topologies that utilize local resources along with public cloud services. To help you to incorporate cloud services with networks, Progent can provide a range of cloud integration support services such as Office 365 integration with on-premises Exchange, Microsoft Azure planning and deployment consulting, Amazon AWS cloud integration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform integration consulting. Progent has over 20 years of background providing advanced consulting expertise online, and Progent can make sure you successfully carry out your cloud migration initiatives on schedule and affordably.
Progent's affordable ProSight series of managed services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes SentinelOne's next generation behavior-based machine learning tools to guard endpoints as well as servers and VMs against new malware attacks like ransomware and email phishing, which routinely escape legacy signature-matching anti-virus tools. ProSight Active Security Monitoring protects local and cloud resources and provides a unified platform to address the entire threat lifecycle including protection, identification, containment, remediation, and post-attack forensics. Key capabilities include single-click rollback using Windows VSS and automatic system-wide immunization against new attacks. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery powered by SentinelOne technology.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
Progent's ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable multi-layer security for physical and virtual servers, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP delivers firewall protection, penetration alarms, endpoint management, and web filtering via cutting-edge tools incorporated within a single agent managed from a unified control. Progent's data protection and virtualization experts can assist your business to plan and configure a ProSight ESP environment that meets your company's unique needs and that allows you prove compliance with government and industry information security standards. Progent will help you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for urgent action. Progent can also assist your company to install and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.
- ProSight DPS: Managed Backup and Recovery
ProSight Data Protection Services provide small and mid-sized organizations a low cost end-to-end solution for secure backup/disaster recovery. For a low monthly price, ProSight DPS automates your backup processes and enables rapid restoration of critical files, apps and VMs that have become lost or corrupted due to hardware failures, software glitches, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local device, or to both. Progent's cloud backup specialists can provide world-class support to set up ProSight DPS to to comply with government and industry regulatory requirements like HIPAA, FIRPA, and PCI and, whenever needed, can assist you to restore your critical data. Read more about ProSight Data Protection Services Managed Backup.
- ProSight WAN Watch: Network Infrastructure Management
Progent's ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to map out, monitor, reconfigure and debug their networking hardware such as routers, firewalls, and access points plus servers, printers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that network diagrams are always updated, copies and manages the configuration information of virtually all devices on your network, monitors performance, and sends alerts when problems are detected. By automating time-consuming management processes, WAN Watch can knock hours off ordinary chores like making network diagrams, reconfiguring your network, finding appliances that require critical software patches, or resolving performance problems. Learn more about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the technology of top data security vendors to deliver centralized control and world-class security for your email traffic. The hybrid structure of Email Guard integrates a Cloud Protection Layer with a local gateway device to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. The cloud filter acts as a first line of defense and keeps most threats from reaching your security perimeter. This decreases your exposure to external attacks and saves system bandwidth and storage. ProSight Email Guard's onsite gateway device adds a further level of analysis for inbound email. For outbound email, the on-premises security gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The on-premises security gateway can also assist Exchange Server to track and safeguard internal email traffic that originates and ends inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss prevention.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
ProSight LAN Watch is Progent's server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) techniques to keep your network operating efficiently by checking the health of vital computers that power your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your designated IT management personnel and your Progent engineering consultant so any looming problems can be addressed before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host configured and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the OS software, and the apps. Because the system is virtualized, it can be moved immediately to a different hosting environment without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and safeguard information about your IT infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs or warranties. By cleaning up and organizing your IT documentation, you can save up to 50% of time spent trying to find critical information about your network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents required for managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether you're planning improvements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you require when you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size organizations to obtain an unbiased assessment of the overall health of their IT system. Powered by a selection of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how closely the configuration of your core network assets conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate ROI such as a cleaner Active Directory (AD) environment. Both also come with a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include simpler management, better compliance with government and industry security standards, more efficient utilization of network assets, quicker problem resolution, more dependable backup and restore, and increased uptime. Learn more about Progent's ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a brief interview with a Progent information assurance expert. The fact-finding interview is designed to help assess your company's ability either to block or recover rapidly after an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to collect information concerning your current security profile and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to deploy a cost-effective security and backup/recovery system that meets your company's needs. For more information, see The ProSight Ransomware Preparedness Report Service.
Why Progent Is the Right Choice for South Bend, Indiana Businesses
Progent's staff size, breadth of information technology skill, and experience with corporate network consulting enable small and midsize companies to avoid the pitfalls related to over reliance on small support firms or independent consultants.
Working with Progent's Experts allows your company to:
- Prevent Excessive Reliance on Individual Consultants
For network support, smaller businesses sometimes rely excessively on individual consultants. Though individual service providers carry lower overhead than more substantial support firms and can afford to charge nominally smaller fees, freelancers are frequently spread too thin to respond rapidly to urgent situations. If a freelance engineer is busy with different client, ill, on travelling, or in training, the absence of backup staff may force your business to wait for help in case of an emergency. The more your small business expands, network downtime or problems with line-of-business programs get more costly. The money you thought you were saving on a freelancer can disappear quickly because of lost output. In addition, when independent engineers confront new technologies, the unavailability of a large engineering team to depend on for advice requires them to learn in place while your organization winds up with the bill for their continuing training.
- Have Access to Certified Professionals in Advanced Network Issues
Many small service firms or independent engineers specializing in small business network consulting are capable of delivering routine solutions but lack the background to work efficiently with complex network environments that have a variety of operating systems, many locations, VoIP implementations, mobile workers, interconnected financial and operational applications, data-driven web sites, and custom business applications. Progent's background with global enterprises and Progent's large staff of experts can benefit your business because big-company networks are by nature complicated, support issues demand thorough understanding of in numerous technical disciplines, and reaching an acceptable degree of stability, reliability, and protection requires enterprise-proven leading practices.
- Create a Solid Basis for Seamless Growth
Small businesses often begin with an IT system implemented on a shoestring budget. Lacking a proper basis, a series of improvised fixes often get thrown on top of a tenuous structure. As a business evolves, reliability and scalability issues can obstruct the success of the business. Such networks need thorough assessment, intelligent strategic planning, and broad-based experience to migrate to an IT infrastructure that will act as the reliable basis to meet current business needs and ease future growth.
- Team with Solution Finders, Not Resellers
Small companies require guidance and education to work through an ever more complex array of IT options offered for accelerating business growth and enhancing productivity. Businesses do not need a network consultant or support organization that tries to promote products. Progent eliminates conflicts of interest by not selling any products. Progent offers services only. This allows Progent to align consulting support with the real interests of clients. Combining network support and product selling can result in a conflict where the recommended solution is based on a predetermined technology instead of being driven by the actual requirements of a small business.
Get in Touch with Progent
In case your South Bend, Indiana business wants to contact Progent to ask about IT outsourcing, consulting, or technical support services, call 800-993-9400 or go to Contact Progent.
Fast Remote Network Help
For fast remote help, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).