Immediate, Low-cost Remote Network Assistance for South Bend, Indiana Small Companies
For more than two decades, Progent has focused on delivering enterprise-class network support services to customers with small-business budgets. Progent has built a powerful support solution that features a low-overhead, tightly connected virtual office network, custom remote troubleshooting tools, a substantial team of consultants certified in a wide range of IT disciplines, a Help Desk operational model that maximizes efficiency and guarantees follow-up, a worldwide team of remote service professionals, on-site support options for the majority of most zip codes in the U.S., and a company ethos committed to fixing technical issues in the least time and at the lowest cost to clients.

For mid-size and large companies, Progent can provide co-sourcing services to supplement the skills of your in-house network service team. Co-sourcing can reduce expenses and minimize technical risks for big projects like application design and development, disaster recover/business continuity planning, network security audits, merging datacenters, or technology migrations and upgrades.

Progent can also provide access to certified experts to help your company to plan and execute a sensible cloud computing strategy.

Core Products and Technologies Supported by Progent's Consultants for Businesses in South Bend, Indiana
Progent's nationwide team of world-class consultants offers assistance for virtually all facets of network technology used by organizations of all sizes. Areas supported by Progent in South Bend include:

Support Delivery Options Available for South Bend, Indiana Businesses
Progent offers a selection of alternatives for providing small and midsize businesses and local governments with cost-effective computer services for troubleshooting, consulting, and IT management. Progent's model for providing computer support is built on the Help Desk Call Center operational structure common to big IT support groups. Progent's Helpdesk Support Mechanism ensures rapid response, thorough activity documentation, dependable follow-through, and tight cost control across a range of IT support delivery modes that include online troubleshooting, onsite support, and high-end consulting.

  • Online Support
    Progent's Technical Response Center provides emergency and routine online assistance for Microsoft Windows, Linux, Apple, and Cisco-based environments in the United States and globally. Progent's certified support professionals can help clients to analyze and repair network problems without the cost or time loss of in-person support visits. The background of Progent's network engineers allows them to handle most IT issues rapidly. For the most complex problems, Progent's depth of expertise allows the support team to escalate support calls to advanced specialists. Progent provides a convenient, web-accessible registration process for new clients to address emergency network problems and Progent charges per minute with no startup fees or minimums, so you are invoiced only for the support you receive. Experts you can access remotely include Cisco-premier CCIE network engineers, Microsoft-Premier MCSE consultants, and GIAC-certified security engineers. Find out more details concerning Progent's remote network troubleshooting services.

  • Onsite Support
    Progent offers on-site technical assistance for signed-up customers in major metropolitan areas in the United States. Progent's on-site support technicians can operate in conjunction with Progent's remote support engineers to give small businesses the optimal solution: hands-on support professionals when you need them as well as the on-line help of Progent's seasoned team of network consultants, security professionals, and business application developers. The wait time for on-site service calls is usually less than 24 hours. There is no start-up or retainer charge for registering as a Progent client for on-premises service. Find out more concerning how to sign up for Progent's onsite computer support services.

  • Phone Support
    Progent's Standard Help Desk Services offer small businesses a comprehensive solution that handles all aspects of remote desktop support from initial requests through trouble ticket generation, screen sharing, status tracking, problem solving, and reporting. Progent offers call desk services at a substantial discount from Progent's normal desktop support rates, and Progent can provide the option of fast as-needed escalation to subject matter experts to resolve the most issues. for more information, see Online Help Desk Services.

  • Help Desk Co-management Services
    Progent's shared Help Desk services make it possible for your IT organization to share responsibilities for Help Desk support transparently between your in-house IT team and Progent's pool of seasoned desktop support engineers and subject matter experts (SMEs). Progent's Help Desk sharing service is a collaborative support solution built around the top professional services automation tool for handling service requests, ticket lifecycle, ownership, progress tracking, and reporting. For more information, visit Progent's Co-managed Help Desk services.

  • IT Consulting Services
    Progent offers small and midsize businesses affordable availability of enterprise-class IT professionals who can deliver help with critical technologies including Microsoft Windows Server 2022 solution design and integration services, Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Cisco network design, consulting support for Horizon3.ai's NodeZero pentest platform, network security consulting, non-stop network consulting, server virtualization solutions, plus integration, customization and support for small business applications including accounting, ERP, reporting, CRM, and productivity packages. Progent can provide assistance with short-term projects including site relocations and massive software upgrades, longer term projects like upgrading a legacy MRP system to a modern MS Dynamics 365 package, relational database application programming and administration services, and web design, continuing services such as Microsoft System Center 2012 Operations Manager expertise and SCOM 2016 consulting for network health monitoring and system management, or emergency services such as data restoration and malware cleanup.

  • Network Infrastructure Consulting Services for an At-Home Workforce
    Progent can help small and mid-size businesses to design, set up and troubleshoot the network infrastructure needed to support remote workers. Areas of infrastructure where Progent's consultants can provide assistance include safe and efficient VPN tunnel connectivity, Virtual Desktop Infrastructure software, router integration, Wi-Fi LAN planning and deployment, and reliable Internet connections. To learn about Progent's network infrastructure support services for telecommuters, go to infrastructure consulting expertise for telecommuters.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service provides full hosting services for all of a small company's production servers in an environment that not only delivers the top degree of dependability and extensibility but that is in addition simple for clients to migrate to another support firm or to move in-house whenever your situation warrants it. Progent's Private Cloud hosting service is founded on mature virtual server technologies that permit small businesses with multi-vendor networks to benefit significantly on the costs of capital equipment, infrastructure maintenance, and network management while achieving enterprise-class reliability and an unparalleled level of vendor alternatives. In contrast to conventional Software as a Service hosting models, Progent's Private Cloud Hosting Service covers all server-centric applications in one centrally managed service, can handle the mixed- platform and non- standardized networks typical of smaller companies, and retains control of the licenses in the customer's hands so that moving to a new virtual system is quick, safe, and inexpensive. This avoids ending up a captive to a single hosting service while still providing all the cost savings related to SaaS hosting services.

  • Hybrid Cloud Migration Consulting
    Progent offers advanced online consulting services to help businesses of any size integrate their networks with popular public cloud platforms including Azure and Amazon Web Services (AWS). Progent can help your IT team to plan and administer hybrid environments that can include Windows and Linux operating systems and apps in either cloud-based solutions or in hybrid architectures that combine on-premises resources along with public cloud services. To help you to incorporate public clouds with physical datacenters, Progent offers a variety of public cloud migration services that include Office 365 integration with on-premises Exchange, Azure planning and deployment services, Amazon Web Services (AWS) cloud integration support, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform (GCP) integration expertise. Progent has more than 20 years of experience delivering advanced consulting support online, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and within your budget.
Progent's Flat-rate Managed Services for Remote Network Management
Progent's affordable ProSight series of managed services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes SentinelOne's cutting edge behavior-based analysis tools to guard endpoints and servers and VMs against modern malware assaults such as ransomware and file-less exploits, which easily get by legacy signature-matching AV products. ProSight Active Security Monitoring safeguards local and cloud resources and provides a single platform to address the entire malware attack lifecycle including protection, detection, mitigation, remediation, and forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against new threats. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer affordable multi-layer protection for physical servers and VMs, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP delivers firewall protection, intrusion alerts, endpoint management, and web filtering via cutting-edge tools incorporated within a single agent accessible from a unified console. Progent's security and virtualization consultants can assist you to design and implement a ProSight ESP deployment that meets your company's specific requirements and that allows you achieve and demonstrate compliance with government and industry information security standards. Progent will assist you specify and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require urgent attention. Progent can also assist you to install and verify a backup and restore system like ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.

  • ProSight DPS: Managed Backup and Recovery
    ProSight Data Protection Services offer small and mid-sized organizations an affordable and fully managed service for reliable backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight Data Protection Services automates your backup activities and allows fast restoration of critical data, apps and VMs that have become lost or damaged due to hardware breakdowns, software glitches, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup specialists can provide advanced expertise to configure ProSight DPS to to comply with regulatory standards such as HIPAA, FINRA, and PCI and, whenever necessary, can help you to restore your business-critical data. Read more about ProSight DPS Managed Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to diagram, monitor, enhance and debug their networking appliances like switches, firewalls, and access points as well as servers, client computers and other networked devices. Using cutting-edge RMM technology, ProSight WAN Watch makes sure that infrastructure topology maps are always current, captures and displays the configuration information of almost all devices on your network, monitors performance, and sends alerts when potential issues are discovered. By automating tedious management and troubleshooting activities, ProSight WAN Watch can cut hours off ordinary chores like making network diagrams, expanding your network, locating devices that need important updates, or identifying the cause of performance issues. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security platform that incorporates the technology of leading data security vendors to deliver web-based management and comprehensive protection for your inbound and outbound email. The hybrid structure of Progent's Email Guard combines cloud-based filtering with a local gateway appliance to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. ProSight Email Guard's cloud filter serves as a first line of defense and keeps most unwanted email from making it to your security perimeter. This reduces your vulnerability to external threats and saves network bandwidth and storage space. ProSight Email Guard's onsite security gateway device adds a further layer of analysis for incoming email. For outgoing email, the local gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and encryption. The onsite gateway can also assist Exchange Server to monitor and safeguard internal email that stays inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
    ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management technology to keep your network operating at peak levels by checking the health of vital assets that power your information system. When ProSight LAN Watch detects a problem, an alert is sent immediately to your designated IT management personnel and your assigned Progent consultant so all potential problems can be resolved before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host set up and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the apps. Because the system is virtualized, it can be moved immediately to an alternate hosting solution without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and protect data related to your IT infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be warned automatically about impending expirations of SSLs or warranties. By updating and managing your IT infrastructure documentation, you can eliminate up to 50% of time thrown away looking for vital information about your network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents required for managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether you're making enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you need the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and mid-size organizations to obtain an objective assessment of the overall health of their IT system. Powered by a selection of the leading remote monitoring and management platforms available, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how closely the deployment of your core infrastructure devices adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits such as a more manageable Active Directory environment. Both also include one year of advanced remote network monitoring and management. Advantages can include lower-cost management, improved compliance with data security standards, higher utilization of IT resources, faster problem resolution, more dependable backup and restore, and higher availability. See more about ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service based on a brief discussion with a Progent information assurance consultant. The fact-finding interview is designed to assess your company's preparedness either to block or recover quickly following an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to gather information concerning your existing AV defense and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy a cost-effective AV and backup/recovery system that meets your company's requirements. For more information, refer to Progent's ProSight Ransomware Preparedness Report Service.

Special Benefits of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized expert at the fundamental network software and office productivity applications used by most small and mid-size companies and local governments. As a Cisco-certified partner, Progent also offers help for an increasingly sophisticated collection of network technologies such as PIX and ASA firewalls, routers and switches, VoIP solutions, and wireless access. Furthermore, Progent's CISSP-Premier security experts, CISM-qualified security professionals, CISA-qualified security audit specialists and GIAC-qualified information assurance professionals can provide a business-wide view of network security and can help with complex security programs like Security information and Event Management (SIEM) solutions to help enterprises meet business guidelines and statutory mandates for network information security and incident reporting.

The scope and depth of Progent's engineering staff bring a unique array of benefits to companies wishing to maximize the productivity of their IT system within a reasonable budget. These benefits include:

  • Best Industry Service Methodology
    Progent's staff of Microsoft and Cisco Premier Certified experts average longer than a decade of hands-on industry background, at the forefront of IT service, performing a broad variety of technical tasks for an extensive mix of businesses. Each Progent consultant shares a refined collection of personal best practices which are combined into shared best practices training that Progent teaches its support staff. This ensures that you get not just world-class IT capability, but also a consultant with proven approaches for resolving actual network problems quickly. Learn more details about Progent's best practices for network consulting.

  • Efficient Pricing Model
    Progent's pricing model is to charge for phone support and on-site help by the minute. Consequently, you owe only for delivered support. Progent does not demand a higher rate for off-hours or emergency support, and Progent does not charge for travel time except for emergency calls where on-site work is less than four hours. Also, Progent imposes no startup charge and asks no retainer for support services provided during normal business hours. Many service organizations impose large minimum payments or charge in increments of fifteen minutes or longer. Progent's one-minute pricing granularity avoids king-size invoices for fast fixes. An additional benefit of granular invoicing is that customers will not be tempted to allow less critical problems to stay unaddressed until they grow into major ones. Find out more details about Progent's value pricing for IT outsourcing.

  • Comprehensive Reporting of Delivered Support
    Progent has developed a sophisticated support reporting system that records and organizes detailed documentation for all delivered support activities. Unlike some freelance consultants or local service firms who provide minimal documentation or details of services done, each service provided by Progent is tracked by full documentation. Each Progent staff member has access to the service documentation given by every staff member to each customer. The discipline of documenting and archiving service activity allows more efficient service and avoids a slew of typical problems such as when a service customer is virtually held captive to a consultant who refuses to let go of vital service information. Read additional information concerning Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's support experts to customers. By teaching clients to handle problems that are within their comfort zone, Progent is able to concentrate on delivering high-value services where Progent faces few competitors. Small businesses who utilize independent consultants or who employ in-house IT staffs benefit when Progent passes on information about new technology and tested processes to make their networks more robust, protected, and efficient. Find out additional information concerning Progent's knowledge transfer services.

How to Contact Progent
If your South Bend, Indiana company needs to contact Progent about IT outsourcing, consulting, or tech support services, phone 800-993-9400 or refer to Contact Progent.

Immediate Online Network Support
For immediate online assistance, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).



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    Microsoft Exchange Server 2010 Upgrade Engineer

    Progent's Microsoft-certified engineers can deliver low-cost remote and onsite support to carry out your migration to Microsoft Exchange 2010, generate thorough documentation of your new email environment, educate your network support team and end users to get them ramped up quickly on Exchange Server 2010, and provide ongoing management consulting and technical support. Progent's consultants can also help you migrate from Exchange 2010 to Exchange 2013 or Exchange 2016.

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    Progent's Microsoft-certified Windows 2000 Server consultants can provide computer support and information technology consulting services for the entire line of .NET Servers, Windows 2000 Server, and Windows Server 2003. Progent's Windows 2000 Server configuration, update, and troubleshooting offerings include system planning, installation, project management, on-site and remote technical support, Help Desk outsourcing, professional security analysis, turn-key outsourcing, and economical co-sourcing.

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    Progent is seeking a variety of full-time workers including solutions-driven MCSEs; system experts with Cisco CCNP or CCIE certification; and specialists in advanced network design with backgrounds in mobile connectivity, wireless integration, non-stop environments, disaster recovery planning, data protection, and server virtualization. We are also hiring workstation support experts, off-site troubleshooting professionals, and CISSP or CISM certified security consultants. Progent is also hiring experienced managers able to perform efficiently in our dynamic, virtual office model. Progent contracts independent professionals who have in-depth knowledge and field background in important IT areas outside our main service focus. Our Experts Group employs independent consultants who offer consulting and development support for strategic applications such as Manufacturing Resource Planning, Enterprise Resource Planning, or Customer Relationship Management; have deep expertise with popular operating systems such as Linux derivatives, Macintosh, or Sun, or offer world-class skills in areas like telecommunications, web site development, Electronic Data Interchange, eCommerce, or database management. Independent contractors certified by Progent coordinate with our full-time consultants to deliver comprehensive solutions for small and midsize business networks.

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