South Bend, IN Online Help from Certified Computer Troubleshooting Professionals
Progent's computer help services can deliver your South Bend, IN business low cost and consistent access to world-class technical engineers. By delivering network support help when you need it, providing advanced expertise for key technologies, offering unique services such as automated server monitoring, and billing only for services you receive, Progent offers your South Bend, Indiana business an affordable option for maximizing the productivity of small business information systems. Whether you maintain an onsite datacenter, rely on cloud-based resources, or manage a hybrid cloud/on-premises network, Progent is the intelligent choice for organizations and local governments to build and support a reliable and safe IT network and to benefit from quick availability of the skilled support typically available only to enterprises who can support a large internal information technology organization.
For larger companies, Progent can provide co-sourcing and project management support to reinforce the skills of your internal network support team. Co-sourcing can reduce expenses and help meet schedules for big projects like software programming, disaster recover/business continuity preparedness, network security audits, merging datacenters, or technology migrations and upgrades.
Progent can in addition provide access to accredited consultants to help your business to design and implement a sensible cloud strategy.
Core Technical Areas Supported by Progent for Office Networks in South Bend, Indiana
Progent's nationwide team of industry certified support professionals provides assistance for all aspects of information technology deployed by businesses of all sizes. Technologies served by Progent in and around South Bend include:
Service Delivery Options for South Bend, Indiana Companies
Progent has a selection of alternatives for providing small businesses with cost-effective IT services for technical support, system architecture, hosting services, and IT management outsourcing. Progent's paradigm for delivering IT support services is based on the Help Desk structure common to big IT organizations. Progent's Helpdesk Support Model promotes fast support, thorough activity records, reliable follow-through, and tight cost monitoring for an array of network service delivery modes that include online repairs, in-person support, top-level consulting, plus server hosting.
Progent's Flat-rate Managed Services for Outsourcing Network Monitoring and Management
- Online Support
Progentís Technical Response Center (TRC) offers urgent and scheduled online service for Windows, Linux, Apple OS X, and Cisco-based systems in the U.S. and globally. Progent's seasoned service professionals can help clients to analyze and repair network problems without the expense or delay of in-person service calls. The experience of Progent's IT consultants allows them to handle most network problems rapidly. For the toughest issues, Progent's depth of knowledge allows the support team to escalate support calls to advanced specialists. Progent provides a convenient, web-accessible signup process for first-time clients to address emergency situations and Progent charges per minute with no sign-up fees or minimums, so you are invoiced only for the support you receive. Experts available remotely include Cisco-premier CCIE network engineers, Microsoft-Premier MCSE consultants, and CISM-certified security engineers. Learn additional details about Progent's online computer troubleshooting services.
- Onsite Support
Progent provides on-site technical support for signed-up customers in larger cities in the United States. Progent's onsite service technicians can operate in tandem with Progent's online service experts to give small businesses the ideal combination: onsite support professionals when you need them plus the remote expertise of Progent's seasoned team of network consultants, security professionals, and business application developers. The wait time for in-person service calls is usually under one business day. Progent requires no sign-up or retainer fee for becoming a Progent client for on-premises service. Find out more concerning how and why to sign up for Progent's onsite network support.
- Help Desk Call Center
Progent's Standard Help Desk Services provide small organizations an end-to-end solution that handles all aspects of online desktop support from initial requests through ticketing, screen sharing, status tracking, problem resolution, and reporting. Progent provides call desk services at a significant discount off Progent's normal desktop service rates, and Progent offers the option of rapid on-demand escalation to subject matter experts to resolve the most problems. for more information, refer to Help Desk Services for Small Businesses.
- Consulting Expertise
Progent offers small and midsize companies budget-friendly access to world-class consultants who can provide assistance with vital technologies including
- Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server expertise, Cisco network infrastructure, company-wide network protection consulting, high availability it system design, server virtualization strategies, plus integration, customization and training for small business programs including financials, operations, management reporting, CRM, and office productivity suites. Progent can provide assistance with one-time projects including office relocations and massive software upgrades, extended initiatives such as business reporting software programming and support, database application programming and administration services, and web design, on-going support including Microsoft System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting services for network monitoring and network management, or emergency response like disaster recovery and virus removal.
- Application Server Hosting
Progent can host critical business applications like Exchange and Microsoft SQL in order to provide small and midsize companies with higher degrees of availability, protection, and performance than is possible with the type of internal data center that is practical for the majority of small businesses. Since Progent utilizes the same data centers that support the gear of many of the world's biggest IT organizations, Progent can save you the investment in creating and maintaining the systems required for enterprise-class environmental control, power backup, and redundant Internet access. For managed applications, Progent can also see to it that upgrades and revisions stay updated, protection and efficiency is continually tracked, and systems and data files are regularly backed up and ready for complete and prompt restoration. Learn more about Progent's hosting services for Exchange Server and other mission-critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service provides complete hosting for the entirety of a small or midsize organization's production servers in an environment that not only provides the top degree of dependability and extensibility but that is also easy for clients to transfer to a different support provider or to bring in-house when your business situation calls for it. Progent's Private Cloud hosting service is founded on mature virtualization technologies that allow businesses with mixed networks to save significantly on the costs of hardware, infrastructure support, and network administration while achieving world-class dependability and an unprecedented degree of vendor independence. In contrast to ordinary SaaS hosting offerings, Progent's Private Cloud Hosting covers all server-based applications in one centrally administered package, can support the mixed- platform and non- standardized networks typical of smaller businesses, and retains ownership of the software in the customer's possession so that moving to a different virtualized host is fast, reliable, and affordable. This eliminates ending up a captive to a specific hosting service while still offering all the savings associated with SaaS hosting alternatives.
- Hybrid Cloud Planning and Integration Consulting
Progent offers advanced remote consulting to help organizations of all sizes integrate their IT infrastructure with popular public cloud platforms including Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and administer cost-effective ecosystems that support Windows and Linux operating systems and apps in either cloud-only systems or in hybrid network models that seamlessly combine on-premises IT assets along with cloud services. To assist you to integrate public cloud services with physical datacenters, Progent can provide a variety of public cloud migration services such as Office 365 integration with on-premises installations of Exchange, Microsoft Azure design and integration services, Amazon Web Services cloud integration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform planning and integration consulting. Progent has over 20 years of experience providing advanced consulting expertise remotely, and Progent can help you successfully carry out your cloud integration projects quickly and within your budget.
Progent's low-cost ProSight suite of network management outsourcing services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates cutting edge behavior-based machine learning technology to guard endpoints and physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which easily evade traditional signature-based anti-virus tools. ProSight ASM protects on-premises and cloud-based resources and provides a unified platform to manage the entire malware attack lifecycle including protection, identification, containment, cleanup, and forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
Progent's ProSight Enhanced Security Protection services offer economical multi-layer security for physical servers and VMs, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, endpoint control, and web filtering through cutting-edge technologies incorporated within a single agent accessible from a unified control. Progent's data protection and virtualization experts can assist your business to design and implement a ProSight ESP environment that addresses your company's specific requirements and that helps you prove compliance with government and industry information protection regulations. Progent will help you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that call for immediate attention. Progent's consultants can also help you to set up and test a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.
- ProSight DPS: Managed Cloud Backup
ProSight Data Protection Services from Progent provide small and medium-sized organizations a low cost end-to-end service for secure backup/disaster recovery. For a fixed monthly price, ProSight DPS automates your backup activities and enables rapid recovery of critical files, apps and VMs that have become unavailable or damaged as a result of hardware breakdowns, software glitches, disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to a local device, or to both. Progent's backup and recovery specialists can provide advanced support to set up ProSight DPS to to comply with regulatory requirements such as HIPPA, FINRA, and PCI and, whenever necessary, can assist you to recover your business-critical information. Learn more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller businesses to map out, track, enhance and troubleshoot their networking hardware like switches, firewalls, and wireless controllers as well as servers, printers, client computers and other networked devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always current, captures and displays the configuration information of virtually all devices connected to your network, monitors performance, and sends alerts when potential issues are discovered. By automating complex management and troubleshooting processes, WAN Watch can knock hours off ordinary tasks like network mapping, expanding your network, finding devices that require critical updates, or resolving performance problems. Find out more about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security solution that incorporates the services and infrastructure of top information security vendors to deliver web-based control and comprehensive security for all your email traffic. The hybrid architecture of Progent's Email Guard combines cloud-based filtering with an on-premises gateway appliance to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. ProSight Email Guard's cloud filter serves as a first line of defense and keeps the vast majority of threats from reaching your security perimeter. This reduces your vulnerability to external attacks and saves network bandwidth and storage space. ProSight Email Guard's onsite gateway appliance adds a further layer of analysis for incoming email. For outbound email, the local security gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The on-premises gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that stays within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage protection.
- ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to keep your network operating efficiently by tracking the health of critical computers that power your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your designated IT staff and your Progent consultant so any potential problems can be resolved before they have a chance to impact productivity Learn more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host configured and managed by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the apps. Since the environment is virtualized, it can be moved immediately to an alternate hardware environment without requiring a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, find and safeguard data related to your network infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be warned about impending expirations of SSLs or domains. By updating and organizing your network documentation, you can eliminate as much as 50% of time spent trying to find critical information about your network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents related to managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether youíre planning improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you need as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost way for small and mid-size businesses to obtain an objective evaluation of the overall health of their information system. Based on a selection of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits help you see how closely the deployment of your essential infrastructure devices adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits such as a more manageable Active Directory environment. Both also include one year of advanced remote network monitoring and management (RMM). Benefits can include lower-cost network management, better compliance with data security standards, higher utilization of network assets, quicker troubleshooting, more dependable backup and restore, and less downtime. Read more about ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a phone interview with a Progent backup/recovery expert. The interview is designed to evaluate your company's ability to stop or recover quickly after an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to gather information concerning your existing antivirus tools and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow best practices to create a cost-effective security and backup/recovery environment that aligns with your company's needs. For details, refer to The ProSight Ransomware Preparedness Report Service.
Why Progent Offers the Right Alternative for South Bend, Indiana Small Businesses
Progent's staff size, breadth of information technology skill, and experience with enterprise IT consulting enable small and midsize businesses to avoid the problems related to excessive dependence on thinly staffed service firms or individual consultants.
Teaming with Progent enables your business to:
- Prevent Excessive Reliance on Freelance Support Consultants
For network support, smaller businesses often depend heavily on independent consultants. Though freelance service providers carry lower overhead than larger support organizations and can typically bill nominally lower rates, they are occasionally too overworked to respond rapidly to urgent network problems. If an independent engineer is busy with another client, sick, on travelling, or in class, the lack of backup staff may require your business to go without help during a crisis. As your company grows, system downtime or problems with critical programs become more expensive. The dollars you thought you were conserving on an independent consultant can disappear quickly because of lower output. In addition, when freelance engineers encounter new problems, the lack of a large consulting group to count on for assistance forces them to learn with the meter running while your company ends up footing the bill for their ongoing training.
- Gain Access to Experts in Complex Information Technology Issues
Many small service firms or independent engineers who concentrate on small business IT support may excel at delivering routine solutions but lack the background to work efficiently with complicated network configurations with a variety of operating systems, many locations, Voice over IP implementations, mobile workforces, interconnected financial and analytical applications, data-driven web sites, and custom business applications. Progent's experience with worldwide enterprises and Progent's extensive staff of specialists can be valuable to your small business because enterprise environments are inherently complex, support issues require in-depth knowledge in numerous technical areas, and reaching a high degree of stability, availability, and protection requires enterprise-proven processes.
- Build a Firm Foundation for Seamless Growth
Small companies often start with an IT system cobbled together on a tight budget. Lacking a carefully designed basis, a sequence of band-aid fixes commonly get piled onto of a weak structure. As a business grows, stability and expandability problems can hinder the productivity of the organization. Such environments require proper evaluation, intelligent business planning, and broad-based expertise to upgrade to an IT environment that can provide the solid foundation to handle critical business needs and support future growth.
- Team with Solution Finders, Not Product Vendors
Small companies require direction and insight to work through an ever more complicated maze of technology options available for enabling business growth and enhancing efficiency. They do not need an IT consultant or support organization that tries to promote products. Progent eliminates conflicted motives by not reselling hardware and software. Progent provides services and expertise exclusively. This allows Progent to align consulting services with the genuine needs of clients. Combining IT consulting and product selling can result in a conflict where the proposed solution is based on a predetermined technology instead of being based on the actual requirements of a client.
Get in Touch with Progent
In case your South Bend, Indiana company needs to get in touch with Progent to find out about IT outsourcing, consulting, or technical support services, phone 800-993-9400 or refer to Contact Progent.
Immediate Remote Technical Support
For fast remote assistance, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).