For business networks located throughout the state of South Carolina, Progent's Microsoft and Cisco certified technicians can deliver remote phone help and troubleshooting to repair your network systems troubles quickly and affordably. Progent has acquired world-class skills, sophisticated utilities, and support knowledge bases to troubleshoot and resolve computer network problems while avoiding the expense and delays normally associated with onsite service dispatches.
If your South Carolina small business is situated outside of the larger urban areas such as Columbia, Charleston, Rock Hill, or Greenville, your nearby network systems support choices may be limited in technical expertise, or not available during urgent situations. This can result in a office network that is unstable or causing efficiency loss due to technical issues going unresolved for too long. Progentís staff of field proven network engineers average more than twelve years of real-world industry experience, in the trenches of IT support, performing a extensive range of technical tasks for a varied range of customers. This means you get not only the technical expertise needed for the task, but an expert with field proven methods for applying those skills to deliver affordable network solutions.
Wireless Site Survey
Progentís Wireless Site Survey makes it easy to design and install a wireless network optimized for your facilities, offering you a WLAN that delivers the coverage, performance, capacity, Quality of Service, security, and hand-off ability your company needs. Progent's Wireless Site Survey services are offered either as an economical remote service or as a more comprehensive onsite service. Progentís onsite wireless survey features onsite inspection, RF and security audits of your current wireless network, evaluation of your buildingís layout, measuring for RF contention, RF propagation modeling, selection of optimum placement for client-specified WAPs such as Cisco Aironet indoor and outdoor APs, Cisco Meraki cloud-managed APs and Apple AirPort devices, and a comprehensive report describing the new WLAN.
Progent is a Microsoft-certified Partner
Because Progent is a Microsoft Certified Partner, each Progent support expert has access to the technical and training resources needed to provide the best IT help possible. Progent's network outsourcing, Technical Response Center Helpdesk, Office 365 integration support, and software development services permit small and midsize business customers to take advantage of the wide array of knowledge found in the IT departments of large organizations without the high expense and distraction of building and managing a self-sufficient in-house IT team.
Fortinet FortiGate NGFW Firewall Consultants
Fortinet FortiGate next-generation firewalls (NGFWs) are industry leaders in delivering top performance for SSL inspection. Progent's Fortinet FortiGate firewall experts can assist you to configure your Fortinet security appliances to protect all your IT resources at the enterprise edge, within the data center, at branch locations, and in the cloud. To learn more, visit Fortinet FortiGate NGFW firewall experts.
Amazon AWS Cloud Integration Consulting Services
Progent's Amazon Web Services (AWS) planning and integration experts offer affordable online support to assist businesses of any size to integrate Amazon Web Services (AWS) cloud services including Amazon EC2 for virtual server hosting, Amazon Simple Storage Service (Amazon S3) for scalable cloud storage, and Glacier for low-cost archival storage. Progent can help you with every aspect of Amazon AWS migration and troubleshooting including requirements analysis, preparedness evaluation, architectural design, testing, configuration, centralized administration, performance optimization, licensing management, backup/restore mechanisms, and security strategies. Progent offers advanced expertise with firewall configuration and VPN technology and can show you how to deploy cloud-centric or hybrid ecosystems that efficiently incorporate Amazon AWS cloud services. Progent offers occasional consulting or Progent can provide comprehensive project management outsourcing or co-sourcing to help you move smoothly to the Amazon AWS cloud platform.
Citrix Virtual Desktop Support Services
Progent's Citrix-certified desktop virtualization consultants can help your business to design, implement, administer, and support a virtual Windows desktop and application delivery and management solution by offering Citrix XenDesktop expertise and XenApp support. Progent's Cisco-certified CCIE network consultants can show you how to enhance your network for distributing server-side and client-side applications, and Progent's remote datacenter support consultants can help your organization to administer and support a remote datacenter that offers high uptime, enhanced protection, and rapid recovery. Progent's Citrix technology experts can also assist you with other virtualization platforms from Citrix by offering Citrix XenServer consulting services and Citrix Essentials for Hyper-V integration.
ProSight Network Audits for Assessing Network Infrastructure Health
Prosight Network Audits are a fast and affordable alternative for small and medium-size businesses to get an objective evaluation of the overall health of their network. Based on some of the top remote monitoring and management platforms in the industry, and supervised by Progent's certified group of IT experts, ProSight Network Audits show you how closely the configuration of your essential infrastructure assets conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits such as a cleaner and more secure Active Directory implementation. Both versions also offer the ongoing benefits of advanced remote network monitoring and management (RMM) technology. These benefits can include lower-cost network management, improved compliance with government and industry security regulations, more efficient utilization of network resources, quicker problem resolution, more dependable backup and restore, and less downtime. For details about ProSight Network Health Checks and to view sample reports, visit ProSight Network Audits.
Cisco VoIP Phone and IP Video Phone Integration and Support
Progent's Cisco IP phone and video IP phone consultants can help you to configure, manage, and debug Cisco IP phones, desktop video IP phones and wireless IP phones. Progent offers expertise for all models of Cisco's IP phones from legacy Voice over IP products to the latest media phones. Progent's consultants can also help your organization to integrate your IP phones with Unified CM, formerly named CallManager, or with Cisco Unified CM Express (CME) to build a state-of-the-art IP-PBX environment for unified messaging and collaboration. Progent can also help you to configure Unified CM apps that include Unified CM IM and Presence Service with Jabber support, Cisco Unity Connection for voicemail management, Cisco Unified Mobility for Single Number Reach (SNR, and Cisco Unified Contact Center Enterprise for building a highly automated customer contact center. Progent can provide expertise with any facet of Cisco VoIP Phone integration including reviewing dial plans, solving QoS, setting up SIP PSTN trunks and CUBE session border controllers, deploying Cisco ISR routers with CUBE VoIP networking capability, and designing UCS server clustering and Cisco SRST solutions for survivability.
Microsoft Exchange Server 2019 Planning and Configuration Services
Progent can help your organization in any phase of your upgrade to Exchange 2019 such as configuring Windows Server 2019 for hosting Exchange; designing high availability system topology for a local, Microsoft cloud connected or hybrid deployment; migrating mailboxes; designing and implementing Hyper-V virtualization; configuring hardware load balancing; configuring Database Availability Groups (DAGs) with MCDB caching; setting up Skype for Business 2019 for voicemail services; integration with SharePoint; updating firewalls; integration with Microsoft Office 365; and configuring Outlook clients. For details, visit Progent's Microsoft Exchange Server 2019 integration services.
Migration Support for Microsoft Skype for Business
Progent's Skype for Business integrators can provide online and on-premises expertise for companies of all sizes to evaluate the benefits of migrating to Skype for Business from any version of Lync Server or Microsoft Office Communications Server. Progent can assist your business to plan an on-premises, cloud-based or mixed topology; interface Skype for Business with Microsoft SQL Server,Exchange Server, SharePoint and Office; set up high-availability mechanisms; connect Skype for Business with your PSTN gateway; and interface with other collaboration platforms like Cisco UC and Cisco Video Interop Server (VIS). Progent's certified network security consultants can assist you create and validate a security environment for your Skype for Business deployment that is compliant with regulatory requirements.
Comprehensive Reporting of Services Provided
Progent provides full and detailed reports of all service activity to ensure clients donít ever feel like a hostage to their support provider. Progent sends email accounts of support activity immediately after completion of each service task, and also encloses a hard copy along with monthly billings. Comprehensive IT service reporting makes it less disruptive for clients to move to a new support provider or assume more service responsibilities internally. Complete service documentation also provides management the visibility required to evaluate maintenance services and produce more realistic IT expense projections.
WatchGuard Firewall Configuration Expertise
Progent's WatchGuard experts can show you how to deploy WatchGuard Firepower Firewall/VPN security appliances that fit your security requirements and budget. Progent can help you to maintain outdated WatchGuard firewall appliances or upgrade to modern WatchGuard Firebox firewalls. To learn more about Progent's consulting and support services for WatchGuard firewalls, see WatchGuard firewall configuration expertise.
Collaborative Approach to Service and Technical Problem Escalation
Computer networks have become increasingly complex. In addition, most small business computer networks include solution from many different vendors. All this makes network integration and support increasingly challenging. It is impossible for even the most experienced individual to have in-depth knowledge in all facets of information technology, or broad practical experience in the thousands of hardware and software products, versions, and revisions that small companies incorporate in their information networks. Progent follows a collaborative approach to network consulting and relies on application experts to bring in-depth skills when needed to solve complex technical issues efficiently, at the lowest cost to you.
64-bit Processing Upgrade Help
Progentís 64-bit upgrade experts can assist your organization to enhance your servers and workstations efficiently from 32 to 64 bits. Progent can assist your company to calculate the risks and benefits of moving to 64-bit computing, design a cost-effective migration process that minimizes business disruptions, and offer responsive remote support to aid you to configure 64-bit operating systems and application software on your existing computers. Progent's Microsoft-certified consultants can help you to install the 64-bit editions of Microsoft platforms such as Microsoft Windows Server, Exchange Server, Windows 10, and Microsoft Office Excel.
Progent's Integration Support for Microsoft Windows Server Essentials
Microsoft Windows Server 2012 R2 Essentials is an affordable, entry-level platform that allows small businesses to transition from the older stand-alone in-house datacenter to the modern hybrid computing model that combines both local and virtualized cloud-hosted resources. Progent's certified Windows Server Essentials consulting experts can provide budget-friendly remote consulting and troubleshooting for Microsoft Windows Server 2012 R2 Essentials. Progent can help you to determine the possible business benefits of migrating to WS 2012 R2 and adopting a hybrid on-premises/cloud-based model for your computing environment. Progent can provide comprehensive project management to help you design and execute a smooth move to Microsoft Windows Server 2012 R2 Essentials, Office 365, and other Microsoft Online applications and services. (Learn about Progent's Office 365 Exchange Online integration with on-premises installations of Exchange and Microsoft Azure planning and integration consulting.) Progent can also provide ongoing consulting help, technical support, and training.
Talk to a Progent Network Consultant
To find out how you can contact a Progent computer support expert for online or onsite help in #(state), phone 1-800-993-9400 or go to Online Computer Help.