For office computer networks located within the state of South Carolina, Progent's Microsoft qualified technicians can deliver remote phone help and remote troubleshooting to fix your network problems fast and cost effectively. Progent has developed enterprise-level expertise, advanced software tools, and support databases to troubleshoot and fix IT problems while avoiding the cost and delays normally associated with in-person technical service visits.
If your South Carolina small business is situated beyond the larger urban areas such as Columbia, Charleston, Rock Hill, or Greenville, your nearby computer support options may be limited in expertise, or unavailable during an emergency. This results in a computer network that is unstable or causing productivity loss due to technical issues continuing for too long. Progentís team of expert network consultants average more than ten years of real-world industry experience, in the trenches of network systems support, performing a wide range of technical tasks for a broad range of clients. This means you obtain not just the technical skills needed for the task, but a professional with proven methods for applying those skills to deliver efficient network solutions.
NetApp MetroCluster Disaster Discovery Software
NetApp MetroCluster is a high-availability and disaster recovery software suite that combines failover storage clustering along with replication to deliver rapid, zero data loss disaster recovery (DR) between datacenters located as far as 185 miles apart from each other. Progent can provide online or on-premises access to a NetApp MetroCluster consultant who can assist your business to plan, deploy, manage, update, test and troubleshoot a disaster recovery solution based on NetApp MetroCluster. Progent can assist you to select an architecture for your MetroCluster environment that meets your technical needs and budget. Progent can make sure you follow best practices for configuring your MetroCluster solution by delivering help with tasks such as assigning shelf IDs, arranging plexes layout, setting up volumes, setting up NetApp Snapshot, installing switches, implementing a tiebreaker mechanism, designing a configuration replication network, and verifying your DR system to prove adherence with information assurance standards and regulatory mandates.
World-class Cisco Help from Experienced CCIE-certified Consultants
Progent offers convenient, immediate, and affordable access to Registered Cisco CCIE support professionals. Cisco Certified Internetwork Experts are elite networking experts who are awarded this prestigious certification only after strenuous examination by Cisco. CCIEs can resolve even the most complex problems surrounding network design, configuration, repair, and service. Progentís CCIE experts cooperate intimately with Cisco engineers in identifying issues with Cisco's IOS software and devising fixes or obtaining software updates to correct anomalies. Progent offers fast access to a CCIE by phone so that you can receive immediate assistance for complex network problems that are affecting worker productivity but are beyond the scope of your usual network support resources.
Disaster Recovery/Business Continuity Planning Help
Progent offers high-level online expertise for disaster recovery/business continuity planning, testing, and education to assist you to prepare for possible disasters, minimize downtime for your essential network functions, eliminate data loss, and meet examiners' letters and business obligations. Progent's business continuity experts can work closely with your executive and IT administration group to perform risk and business impact evaluation, define dependencies, specify human and physical resources needed to operate your business, determine business-critical network services and specify allowable restoration times, qualify hot backup centers, configure secure remote connectivity for crucial employees, implement notification systems and assign duties for staff, write a complete recovery and test plan, and provide training for key people to execute the business continuity plan. Progent's Windows Server 2016 disaster recovery consultants can show you how to create an affordable disaster recovery solution for multi-site or hybrid cloud environments using failover cluster technology proven in Microsoft's Azure cloud.
Cisco Unified Communications Manager and Cisco Unified CM Express Integration and Troubleshooting
Cisco Unified Communications Manager (CUCM or Unified CM), formerly known as CallManager, operates as the center of Cisco's collaboration portfolio. Cisco Unified Communications Manager and Cisco Unified CM Express (CME) offer a location-independent IP-PBX solution by integrating with unified messaging apps such as Unified Communications Manager IM and Presence Service with Jabber support, Cisco Unity Express for voicemail management, Cisco Unified Mobility for Single Number Reach (SNR), and Unified Contact Center Enterprise (Unified CCE) for building a highly automated customer contact center. Progent's Cisco-certified CUCM consultants can help with any aspect of CUCM setup and debugging in areas that include integrating Voice over IP phones and desktop video phones, reviewing dial plans, setting up SIP PSTN trunks and CUBE session border controllers, deploying Cisco ISR routers with CUBE networking support, creating Cisco UCS server clustering solutions for high availability, and integration with Microsoft Exchange and Skype for Business.
Easy Payment Methods
Progent's easy payment alternatives for SIP Infrastructure Solutions: SIP PSTN Trunks and Cisco CUBE Session Border Controller Integration
Progent's Cisco-certified SIP infrastructure experts and Cisco CUBE integration consultants can assist organizations of any size to design, integrate, maintain, debug and enhance Cisco's SIP (Session Initiation Protocol) connectivity technology and Cisco's CUBE-connected SIP trunks. Progent can provide affordable online or onsite support to help companies to migrate efficiently to a productive communications network that offers fast return on investment. Progent's certified Microsoft collaboration consultants can assist you to establish connections between Cisco's CUBE SBC and Microsoft's rich media applications such as Skype for Business or Lync for connectivity to a SIP-based IP PSTN trunk.
System Center Data Protection Manager Support Services
Microsoft System Center 2016 Data Protection Manager (SCDPM 2016) offers small to medium-size organizations automatic backup and easy restore functions for Microsoft environment. Data Protection Manager 2016 delivers application-aware protection for critical workloads like Microsoft SQL Server, Exchange Server and SharePoint Server, backs up Windows and Linux VMs, works with virtual machines running on Windows Hyper-V and VMware, and integrates seamlessly with Microsoft Azure for cloud backup and recovery. Progent's Microsoft-certified SCDPM 2016 consulting experts can assist you to design, implement, administer, and troubleshoot an enterprise-wide backup/restore solution built around SCDPM 2016. Progent can assist you to upgrade from an older release of DPM or from a legacy solution, and Progent can optimize your SCDPM 2016 ecosystem for on local, colocated, cloud or hybrid deployments. Progent can provide online or onsite support and can deliver occasional expertise to resolve technical bottlenecks or deliver comprehensive project management support to help you finish your SCDPM 2016 initiative on schedule and on budget.
Citrix XenServer Virtualization Consulting Services
Progent's Citrix XenServer virtualization engineers can assist your company to evaluate the business benefits of XenServer as well as other Citrix platforms, and can assist you to design, validate, execute, troubleshoot, and support a Citrix XenServer installation. Progent can in addition analyze your current XenServer deployment and help you to enhance consolidation, performance, protection, uptime, and recoverability.
ProSight WAN Watch Infrastructure Management
ProSight WAN Watch infrastructure monitoring and management service makes it simple and inexpensive for small and mid-sized organizations to map out, monitor, optimize and debug their networking appliances like routers and switches, firewalls, and access points plus servers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that network diagrams are always current, copies and manages the configuration of virtually all devices connected to your network, monitors performance, and sends notices when problems are detected. By automating time-consuming network management processes, WAN Watch can cut hours off ordinary tasks like making network diagrams, expanding your network, locating devices that require critical software patches, or resolving performance issues. Read about Progent's entire ProSight portfolio of value-priced network monitoring and management services for small and mid-size businesses.
Online Desktop Call Center Services for Small Businesses
Progent's Standard Help Desk Services provide a complete service desk solution that manages all aspects of online Level 1 desktop support from service requests through ticketing, managing responsibility, remote desktop control, progress tracking, problem resolution, and and reporting. Designed for small businesses with few in-house supprt personnel for desktop issues, Progent's Standard Help Desk Services provide remote support at a substantial discount off Progent's regular Level 1 desktop service rates. Progent also offers rapid as-needed escalation to Level 2 and Level 3 consultants to resolve the most problems. To learn more, visit Progentís remote Call Center services for small businesses.
Get in Touch with a Progent Network Support Expert
To learn how you can contact a Progent network consultant for online or onsite help in , phone 1-800-993-9400 or visit Online Computer Support.