If your business IT network is in the state of South Carolina you now have fast phone-based help from a UNIX, Linux, Solaris, Apple Mac OS X or Cisco CCIE professional to assist with urgent problems that threaten your IT network. Progent retains among the most extensive groups of UNIX and CCIE-certified consulting experts available remotely of any independent service organization in the U.S. The cost is affordable, charges are by the minute, engagement is fast, and service is world class.
If your South Carolina office is based far from more populated urban neighborhoods including Columbia, Charleston, Rock Hill, or Greenville, support from UNIX, Linux, Solaris, or Apple Mac OS X or CCIE-certified experts is often limited during a crisis. This could mean a loss of revenue for your company, upset clients, unproductive workers, and defocused executives. By calling Progent, you have access to a Premier engineer ready to deliver assistance whenever you need it to keep your information system running.
Since Progent bills for phone support on a per-minute basis, your business owes exclusively for technical help delivered. Progent requires no service activation surcharge. Many online support companies have large minimum payments or bill for every quarter hour or more. Progent's by-the-minute granularity and straightforward billing model eliminate large tabs for quick solutions.
If your South Carolina company needs technical assistance for UNIX/Linux, Solaris, Apple macOS and OS X or Cisco technology, go to Progent's online help, call 866-776-4368, or refer to Contact Progent.
Why is Progent's Remote Technical Support Services Unique?
Progent's seasoned staff of online consulting engineers offers a broad range of in-depth information technology knowledge. This allows Progent's online service specialists to resolve the most challenging technical problems faster than is feasible with typical independent service firms or with the in-house support staff usually found in small or mid-size companies. Progent has refined the tools and experience to fix technical issues economically in a wide variety of computer environments that feature mixtures of UNIX/Linux, Solaris, Apple macOS and OS X, Microsoft, and Cisco products. (Check out Progent's client testimonials.)
Progent's UNIX/Linux, Sun Solaris, Apple macOS and OS X, and CISCO CCIE service specialists have been awarded advanced credentials such as Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Progent's remote support experts also have a number of key Cisco certifications such as Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified CCNP, CCNA, CCSP, Voice Professional (CCVP), CCDA and CCDP.
To assist companies that maintain environments based on a mix of UNIX, Linux, Solaris, Apple macOS and OS X, and Microsoft technology, Progent's remote support team can provide the services of engineers with prestigious Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). To provide company-wide security consulting, Progent provides phone-based support from professionals who have been awarded major security certifications such as CISM consultants, CISSP specialists, and Information System Security Architecture Professional (ISSAP) engineers. The scope of Progent's expertise coupled with Progent's cooperative approach to fixing network problems streamlines service escalation, when called for, to experts with sufficient background to deal with unusually intractable problems. This speeds up resolutions of serious problems, avoids network disruption, and reduces maintenance invoices.
For organizations anywhere in South Carolina, Progent offers virtually instant remote access to a UNIX/Linux, Solaris, Apple macOS or OS X engineer for urgent help to repair technical problems that are impacting your business and are beyond the experience of your in-house IT support group. Progent's UNIX/Linux, Sun Solaris, macOS and OS X, and Cisco CCIE-Premier service team can connect to your computer environment using the latest remote support utilities in order to provide quick and economical evaluation and repair of serious network problems.
Services Progent's Remote Consulting Specialists Can Offer Your South Carolina Company
Progent online professionals are qualified to deliver expert assistance for a comprehensive array of UNIX/Linux, Apple OS X, Cisco, and Windows solutions such as:
Online Expertise for UNIX/Linux, Solaris, and macOS and OS X Systems
Progent's UNIX, Linux, Sun Solaris, and macOS and OS X online technical support team can help South Carolina companies with an extensive array of IT products and technologies including system infrastructure, messaging solutions, security expertise for networks and company processes, Microsoft Windows integration with UNIX, Linux, Solaris, or macOS and OS X platforms, VMware products for server consolidation and streamlined management, and transitioning from outdated systems to contemporary solutions based on newer versions of UNIX/Linux, Sun Solaris, macOS and OS X, or Windows.
Progent's service experts can provide remote technical help for systems powered by major derivatives of the UNIX operating system including:
macOS and OS X,
IBM AIX OS,
HP-UX (Hewlett Packard UNIX),
Berkeley UNIX (BSD),
SCO UNIX and
Silicon Graphics IRIX (SGI/IRIX) or familiar Linux products including
Cisco Network Infrastructure and Security Technology
Progent is unmatched in the IT consulting industry for offering immediate and economical access to Cisco Certified Internetwork Experts (CCIEs). Cisco-certified CCIEs are sought-after networking engineers who qualify for this prestigious certification only after thorough examinations administered by Cisco. The vast majority of Cisco CCIEs are hired by large corporations or national ISPs, and consequently their expertise is not easily available to small and midsize businesses.
Progent is one of the rare computer support organizations that ensures that Cisco CCIEs are accessible to help small and medium sized businesses. In addition, Progent can provide convenient access to a Cisco CCIE via telephone so you can receive immediate assistance for critical network problems that are disrupting your productivity but are not within the comfort zone of your ordinary network support resources. Progent's CCIE engineers can connect to your network by utilizing sophisticated on-line troubleshooting technology to execute quick and affordable diagnosis and repair of serious system anomalies. To learn more about Progent's support for Cisco network appliances, see Cisco Network Consulting Expertise.
Microsoft Partner for Remote Technical Support for Microsoft Windows
Progent's Microsoft-premier remote service engineers can deliver computer troubleshooting and IT assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your company the assistance of support professionals who can assist you with a broad range of platform practice areas including
Windows Server 2019 migration services,
Windows Server 2016 hybrid cloud planning and deployment,
Windows Server 2012 R2 migration,
Windows Server 2008 maintenance,
Microsoft Exchange 2016 Server migration, Microsoft Exchange 2013 consulting,
Exchange Server 2010 maintenance,
SharePoint Server 2013 application development,
Skype for Business configuration support and Lync Server maintenance, Forefront TMG management and ISA Server maintenance, MS SQL Server 2017 consulting,
Microsoft SQL Server 2016 migration and development, and Microsoft SQL Server 2014 consulting,
System Center 2016 Operations Manager (SCOM 2016) hybrid cloud infrastructure monitoring and analytics,
Microsoft System Center 2012 Operations Manager (SCOM 2012) monitoring and reporting,
Project Server and Server Online planning,
SBS Server support, and
Windows 2012 R2 Essentials cloud integration.
Premier Network Security Engineers
Progent provides you contact with accredited CISM, CISA and CISSP security consultants who offer a range of system protection solutions to strengthen the protection of your UNIX, Linux, Sun Solaris, or macOS and OS X network against internal or external threats or assist you to recuperate rapidly from an attack. Security solutions available from Progent include: extensive security evaluation utilizing utilities such as GFI LANguard, AMAP Application Scanner, and software from Solar Winds and Netcat; rapid recovery from malicious attacks; setting up firewalls; planning safe techniques for remote and mobile connectivity; protecting your email system from viruses, spam and directory harvest attacks; and setting up round-the-clock automated monitoring. For additional information about Progent's security expertise for small and medium-size businesses, see Progent's Professional Support for System Security.
Business Applications Support: Webinar Training, Customization, Troubleshooting
Progent's Apple Mac technology consultants can promote the creative aspect of Macintosh computing by providing help services and training in graphics, sound, and video. Progent's consultants can provide expertise in a variety of Mac applications including Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and After Effects. Progent can also help you with special jobs such as scanning or digitizing audio or video or configuring an audio/video post-production studio.
Progent's Application Experts Group can supply professional engineering expertise and training in specific application fields including Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management. Progent also can provide consulting, custom programming, and education for popular Microsoft applications including CRM, Microsoft Project, MS Word, and Office Excel. To learn more on Progent's expertise, custom programming, and training offerings for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Services.
Call Center Support and Outsourcing Options
Progent provides several support programs for Call Center services : UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco and Microsoft Help Desk Call Center Outsourcing Services, Virtual Helpdesk Services, and Call Center Process Consulting and Staffing Services.
Progent's Help Desk Call Center Outsourcing Services are designed mainly for businesses who need the timely accessibility of a professional Help Desk Call Center but who have limited budgets and IT management bandwidth. Progentís Virtual Help Desk is a seamless extension of your existing Helpdesk team. Progent can act as a main Call Center for your business, serve as an escalation alternative for tough technical problems, or be ready in overflow situations when your ordinary service providers are too busy. Progent's Call Center Consulting Services can aid you in building an effective new Help Desk or enhancing your existing one, selecting or programming Help Desk software products to address the particular needs of your company, or adding supplemental staff to operate remotely in conjunction with your internal Help Desk group to handle demanding scenarios like system upgrades.
Progent is a Microsoft Partner and maintains a skilled roster of Cisco-authorized network specialists. Progent's Call Center team of experienced UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco and Microsoft experts are ready to provide your customers instant communication with a dependable support team with years of background in phone help and online repair service for small and midsize business networks. Progent's focus is on earning the Help Desk Call Center a respected recognition as a significant contributor to company performance, and Progent's aim is to resolve rather than merely record problems. To read additional information concerning Progent's Call Center support and outsourcing, see Progent's Call Center Services.
Progent's Online Service Technologies
Progent has developed a collection of optimized technologies, evolved over many years of use, focused on enabling the highest standard of service for providing remote technical support and troubleshooting for small and medium-size company IT networks. Progent provides secure Virtual Private Network support for VPN gateways from a variety of leading companies such as Microsoft, Cisco, Netscreen and Checkpoint. Protected VPN offsite access allows the engineers of Progent's remote service group to connect to your network remotely without compromising system security.
Progent's advanced customer support database software keeps extensive histories for all service delivered to Progent's customers. Each active Progent staff consultant has the benefit of the history of services provided to each client by any staff engineer. This database of problems and fixes is organized as a conveniently searchable proprietary database that permits Progent's online support experts to communicate their knowledge with the whole team to make sure that the quality of Progent's support improves daily. Progent's partnerships with major industry leaders such as Cisco and Microsoft make available additional vast technical support databases as well as to manufacturers' in-house engineering personnel that enable Progent's online consulting specialists to find the optimal solutions promptly.
Get in Touch with a UNIX, Linux, Solaris, Mac OS X or Cisco Technical Support Expert Immediately
To find out how you can ask a UNIX/Linux engineer or a Cisco certified CCIE for urgent online consulting help in South Carolina, phone 1-800-993-9400 or go to Urgent Online Network Support.