For small office network systems located within the state of South Dakota, Progent's Microsoft and Cisco qualified technical team members can deliver online support and remote troubleshooting to repair your computer network issues fast and affordably. Progent has acquired top-notch skills, advanced software utilities, and support knowledge bases to troubleshoot and resolve IT problems without the expense and delays normally associated with in-person service dispatches.
If your South Dakota company is located beyond the larger metropolitan areas such as Sioux Falls, Rapid City, or Aberdeen, your nearby computer support options may be limited in skills, or unavailable during an emergency. This can result in a network that is unstable or causing wasted time due to technical issues continuing for too long. Progentís team of field proven network engineers average more than 10 years of real-world computer industry experience, in the trenches of network systems support, performing a wide variety of technical projects for a varied range of clients. This means you get not only the technical expertise needed for the task, but a professional with field proven methods for applying that expertise to provide affordable network solutions.
ProSight Private Cloud Hosting Services
Progent's ProSight Virtual Hosting outsourcing service provides comprehensive hosting of a small organization's servers in an environment that delivers the maximum level of availability and scalability and is in addition easy to migrate to another host. Progent's Private Cloud hosting and management services are built upon proven virtualization techniques that enable small and midsize businesses with mixed- platform environments to economize dramatically on the expense of capital equipment, infrastructure maintenance, and network administration while achieving world-class fault tolerance and an unprecedented level of vendor independence. Learn more about Progent's ProSight portfolio of managed services for small businesses.
Remote Technical Support for Microsoft and Cisco-based Networks
Progentís Technical Response Center offers world-class online support for Microsoft Windows and Cisco-based networks anywhere in the United States. Progent's certified professionals have the knowledge and experience to help you to analyze and resolve tough network problems rapidly and cost effectively. The scope of information technology expertise offered by Progent's team of consultants makes it possible to escalate even the most difficult issues to appropriate specialists as necessary. Whether you need occasional phone support and remote repair or continuing access to a Helpdesk Technical Response Center, Progent's experts can provide your company with enterprise-level expertise without the cost and administrative overhead of running a big internal support organization.
Android Phone and Tablet Integration
Progent's Android phone and tablet integration expertise have years of background delivering online and on-premises assistance for businesses of any size who want to incorporate Android phones into their information systems so that mobile clients can work together while on the go. Progent offers the breadth of know-how to resolve network problems that span multiple manufacturers and that entail a combination of older and current information technology. Progent provides affordable remote consulting to help you with any stage of planning, implementing, managing and troubleshooting your Bring-Your-Own-Device (BYOD) environment. Progent can deliver occasional technical support to assist you to resolve especially stubborn technical problems, or Progent can provide outsourced or co-sourced project management support to help you finish strategic IT initiatives on schedule and within budget. Progent can help with local, cloud-based, or hybrid networks and offers support for all major operating systems, apps, management tools and hardware infrastructure. Progent also offers specialized group or individual classes to show you how to manage and operate Android phones and tablets to maximize their business value.
Eliminate Reliance on Freelance Consultants
By developing a partnership with a full-service IT consulting and support organization like Progent as opposed to an individual freelance consultant, you are ensured fast availability of capable professionals whenever you require them. You no longer have to be concerned that sickness, training, vacations, or conflicting jobs with different customers will cause you to be without help during a crisis.
Microsoft Exchange 2016 Migration Services
Progent's certified MS Exchange Server 2016 consultants can assist you in any and all phases of your upgrade to Exchange Server 2016 such as designing high availability system topology for an on-premises, cloud-based or hybrid environment; licensing requirements for Exchange 2016 and Windows Server 2012 R2 or later; migrating mailboxes; Hyper-V design; determining storage requirements for your virtual machines, databases and log files; configuring hardware load balancing for fault-tolerant CAS services; planning, building and validating Exchange and Windows Servers and DAG groups; setting up collaboration with SharePoint Server or SharePoint Online; updating the firewall; resolving SSL issues; providing client integration with Office desktop or Office 365; and configuring Outlook on the web (formerly Outlook Web App).
ProSight LAN Watch Server and Desktop Monitoring Service
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to keep your network running efficiently by tracking the health of vital computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your specified IT management staff and your assigned Progent consultant so any potential issues can be resolved before they can impact productivity. Read about the entire ProSight line of low-cost network monitoring and management services for small and mid-size organizations.
Planning and Support Expertise for System Center 2016 Virtual Machine Manager (SCVMM 2016)
System Center 2016 Virtual Machine Manager (SCVMM 2016) is a component of Microsoft's System Center 2016 suite of network management tools and is designed to provide a centralized mechanism for configuring and managing virtualized fabric and services across hybrid environments that can incorporate private clouds and Azure publics cloud services. Progent's SCVMM 2016 consultants can assist organizations of all sizes with any aspect of building, deploying, and managing a SCVMM 2016 solution. Progent can review your virtualization topology, show you how to migrate efficiently from legacy versions of Virtual Machine Manager, design workflows for building and deploying VMs and hosts, implement fault-tolerant scale-out clusters, connect your private cloud resources with public clouds, set up virtual switches, develop and debug PowerShell scripts, and assist you to assess the potential advantages of the latest capabilities like Storage Spaces Direct and Host Guardian Service. Progent's certified hypervisor experts offer world-class Hyper-V consulting and VMware ESXi support.
ProSight IT Asset Management for Organizing Network Documentation
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and protect information related to your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be alerted about upcoming expirations of SSL certificates or domains. By updating and organizing your IT documentation, you can save as much as half of time spent trying to find critical information about your network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents required for managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether youíre making improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Learn more about Progent's ProSight family of managed services for small businesses.
ProSight Data Protection Services Managed Cloud Backup
Progent's ProSight Data Protection Services automated backup offers small and mid-sized businesses a low cost end-to-end solution for reliable backup/disaster recovery (BDR). Available at a low monthly price, ProSight DPS automates and monitors your backup processes and allows fast restoration of vital data, applications and VMs that have become lost or damaged as a result of component failures, software bugs, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images/, as well as Microsoft Hyper-V and VMware virtual machine images/. Critical data can be backed up on the cloud, to a local device, or to both. Progent's BDR consultants can provide advanced expertise to configure ProSight DPS to be compliant with government and industry regulatory requirements like HIPPA, FINRA, and PCI and, whenever needed, can help you to restore your business-critical information. Learn more about the complete ProSight portfolio of low-cost outsourced network management services for small businesses.
Windows Server 2012 R2 Migration and Support
Progent's Microsoft-certified Windows Server 2012 consultants can assist you to evaluate the business value of Windows Server 2012 R2 for your organization, create test environments and rollout plans, tune your network infrastructure for local, multi-site, private or public cloud-based, and hybrid environments, educate your IT management, staff, create an enterprise-wide security plan, streamline IT administration, assist with application development, and generate and validate a DR/BC plan. If your organization is considering moving from Windows Server 2012 R2 to Windows Server 2016, Progent's Windows Server 2016 hybrid cloud solutions consultants can assist you to evaluate the value of Windows Server 2016 for your business and design and carry out an efficient move to Windows Server 2016 and Hyper-V 2016 based on a local, cloud, or hybrid deployment model.
Spam/Virus Filtering and Email Encryption
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of top data security companies to provide web-based control and world-class security for your email traffic. The hybrid structure of Email Guard integrates cloud-based filtering with a local security gateway appliance to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. ProSight Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps most threats from reaching your security perimeter. This reduces your vulnerability to inbound attacks and conserves network bandwidth and storage. ProSight Email Guard's on-premises security gateway device adds a further layer of inspection for incoming email. For outgoing email, the on-premises gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends within your corporate firewall. Learn about Progent's complete ProSight portfolio of value-priced network management outsourcing services for small businesses.
Consulting Services for SCOM 2016
System Center 2016 Operations Manager helps to promote top performance and maximum uptime for critical applications by offering centralized, cross-platform tracking of physical and virtual resources deployed across local systems and cloud environments. Progent's consulting team offers advanced online and onsite support to assist organizations of any size to plan, integrate, tune, enhance and repair SCOM 2016 deployments. Progent's SCOM 2016 consulting experts can assist you to migrate to Operations Manager 2016 from older versions or from different monitoring products, or integrate a variety of monitoring tools into a unified IT management solution. Progent can also show you how to extend your Operations Manager 2016 environment to include infrastructure based in public clouds by delivering Microsoft Azure consulting and Amazon AWS hybrid cloud expertise.
Progent's Consulting and Training Support for Microsoft Office and Office 365
Progent's certified Microsoft Office and Office 365 experts can assist companies of any size to incorporate Office desktop and Microsoft Office 365 applications including Office Excel, Office Word, PowerPoint, Microsoft Outlook, Microsoft Access, Visio and Publisher into a seamless productivity solution that provides quick return on investment and enables improved business outcomes. Progent can assist your company to interface Microsoft Office or Office 365 applications with one another and with other key Microsoft platforms such as SharePoint, Microsoft Exchange Server and SQL Server deployed locally or hosted in the cloud. Progent's consultants can also assist you to resolve compatibility problems with different versions of Office desktop and offers live online Office and Office 365 instruction to individual users and groups.
Contact a Progent Computer Support Expert
To see how to get in touch with a Progent computer support expert for online or onsite help in , call 1-800-993-9400 or go to Remote Network Support.