For small business network systems located within the state ofSouth Dakota, Progent's Microsoft and Cisco certified technicians can deliver online help and remote troubleshooting to repair your computer system problems quickly and affordably. Progent has acquired top-notch expertise, sophisticated utilities, and support databases to diagnose and repair computer network problems while avoiding the expense and time delays associated with on-site service visits.

If yourSouth Dakotacompany is situated outside of the larger urban areas such asSioux Falls, Rapid City, or Aberdeen, your nearby computer support choices may be limited in skills, or unavailable during urgent situations. This results in a network that is unpredictable or causing efficiency loss due to technical issues persisting for too long. Progentís group of expert network professionals average more than twelve years of real-world computer industry experience, in the trenches of network support, performing a extensive range of technical projects for a diverse range of clients. This means you obtain not only the technical competency needed for the job, but a professional with demonstrated methods for applying those skills to deliver efficient network solutions.

Remote Support for Windows and Cisco-based Networks
Progentís Technical Response Center provides world-class online technical support for Microsoft and Cisco-based environments Nationwide. Progent's certified professionals have the expertise to assist you to troubleshoot and solve difficult network problems quickly and cost effectively. The scope of technical expertise represented by Progent's staff of consultants allows them to escalate even the most difficult issues to the right specialists as required. Whether you need one-time phone support and online troubleshooting or ongoing access to a Helpdesk Technical Response Center, Progent's engineers can provide your organization with enterprise-level expertise without the cost and management overhead of maintaining a big internal IT group.

SonicWall-certified Firewall Integration Consultants
Progent's certified SonicWall firewall experts can help you integrate, manage, and tune SonicWall firewall/VPN devices including the current SonicWall TZ and NSa families of firewalls and the older SonicWall PRO 1260 Secure Switch devices. Progent's CISSP and GIAC-certified cybersecurity consultants can help you incorporate SonicWall security gateways into an end-to-end security plan and build protection into your business practices. To learn more, see SonicWall-certified firewall consulting services.

ProSight LAN Watch Server and Desktop Remote Monitoring Managed Service
ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management techniques to keep your network running at peak levels by checking the state of vital assets that power your business network. When ProSight LAN Watch detects a problem, an alert is sent automatically to your designated IT personnel and your Progent engineering consultant so any potential issues can be resolved before they can disrupt your network. Find out about the complete ProSight portfolio of value-priced outsourced network management services for small businesses.

Juniper and NetScreen Support
Progent's Juniper-authorized network engineers can assist your company to design and deploy Juniper Firewall and VPN platforms, enhance and support your network infrastructure, and upgrade smoothly from outdated equipment to current versions. Progent's Junos OS engineers can provide expertise with Juniper's premiere network control software to help your business to streamline the management and strengthen the security of your Juniper VPN appliances firewalls, and routers. Progent also has extensive experience maintaining Juniper's NetScreen OS and ScreenOS operating system products and can help organizations manage environments that incorporate a mix of Juniper's OS platforms.

Configuration Manager 2016 Cloud Integration
Configuration Manager 2016 automates software provisioning at scale, streamlines compliance settings control, inventories network resources, protects against corporate data leakage, provides network health reporting, allows safe end-user self service, and delivers a single control mechanism for administering mixed-operating system ecosystems running on-premises, cloud-centric, or hybrid deployment architectures. Progent's Microsoft-certified SCCM 2016 consultants and Microsoft Azure cloud integration specialists can assist you with any facet of designing, installing, operating and repairing a SCCM 2016 deployment for local, cloud, or hybrid environments.

NetDocuments Consulting Expertise
NetDocuments is a leading cloud-based document management system designed for the legal profession. Progent can provide access to NetDocuments consultants who can deliver expert guidance to assist your organization to design, configure, manage, tune, or debug a document management system environment based on NetDocuments. For information about Progent's consulting expertise for NetDocs, go to NetDocs DMS expert support.

Co-managed Help Desk Services
Progentís Help Desk sharing services make it possible for your IT organization to split the load for Help Desk services transparently between your IT staff and Progent's nationwide pool of certified technical support engineers and matter experts (SMEs). Progentís Help Desk sharing service is an advanced service desk solution built around the top professional services automation platform for handling service requests, ticket lifecycle, responsibility, status tracking, and reporting. For details, refer to Progentís Co-managed Help Desk services.

Expert Wireless Consulting and Support Services
Progent's wireless solutions consultants have broad backgrounds in the integration and maintenance of wireless networking technology and can assist you to design, install, administer and troubleshoot wireless ecosystems that are secure, robust, scalable, easy to administer and use, ready to handle your critical applications, and transparently integrated into hybrid cloud environments. Online and onsite expertise provided by Progent span a selection of wireless solutions such as smartphone integration, Wi-Fi network planning and installation, Wi-Fi site surveys, wireless IP phone configuration and troubleshooting, and building-to-building wireless integration.

Barracuda Backup Local, Offsite and Cloud Backup and Disaster Recovery
Barracuda Backup is a low-cost, subscription-based backup/restore service for small and mid-size businesses. A Barracuda Backup deployment can incorporate a purpose-built hardware storage device manufactured by Barracuda or a software-based appliance with similar features but which uses your own storage infrastructure. Barracuda Backup safeguards vital business data generated locally, at one or multiple remote locations, or in the cloud. For disaster protection, you can replicate data to the Barracuda Cloud, to Amazon Web Services (AWS), or to any location with a physical or virtual Barracuda appliance. Progent is a Barracuda partner and Progent's Barracuda Backup consultants can provide a broad range of consulting services to assist you to plan, integrate, manage and troubleshoot a backup and disaster recovery system built on Barracuda technology. For details, go to Barracuda Backup and disaster recovery consulting.

WatchGuard Firewall Configuration Consulting
Progent's WatchGuard consultants can show you how to deploy WatchGuard Firepower Firewall security appliances that align with your network security requirements and budget. Progent can assist you to manage legacy WatchGuard firewalls or migrate to modern WatchGuard Firebox firewall solutions. To find out about Progent's consulting services for WatchGuard security gateways, see WatchGuard firewall integration consulting.

Detailed Reporting of Services Delivered
Progent provides complete and detailed documentation of all service work to make sure customers donít ever feel ďcaptiveĒ to their IT service organization. Progent sends email accounts of support activity immediately after completion of each support task, and also encloses a printed copy along with monthly invoices. Complete network service reporting makes it easier for clients to move to a new service provider or assume more support responsibilities internally. Good support reporting also give IT managers the visibility required to determine the value of support services and produce better informed IT expense projections.

CISSP-certified Cybersecurity Consultants
Progent's CISSP-certified network security experts can help businesses of all sizes with any facet of IT security. Progent can create cost-effective security solutions that guard a small business from modern malware attacks or Progent can plan, deploy, and monitor a comprehensive security strategy for hybrid enterprise networks that support onsite, remote, and mobile users accessing network resources distributed across multiple physical datacenters and public and private clouds.

Linux Consulting and UNIX/Windows Integration
If your company network mixes Linux technology with Windows, Progent can help you to incorporate your servers into an efficient system that permits all your platforms to coexist peacefully for simpler administration, seamless data exchange, high availability, enhanced performance, and integrated security. If you are writing or testing Linux based-software on a network that incorporates Windows-powered servers, workstations, and application software, Progent can provide comprehensive outsourcing that frees you to concentrate on your area of expertise.

Get in Touch with a Progent Network Consultant
To see how you can contact a Progent computer consultant for online or on-premises expertise, phone 1-800-993-9400 or go to Online Network Support.



An index of content::

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