Detroit Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Detroit Metro Area.
Progent locations in the Detroit Metro Area
Consulting and Technical Support Services for BlackBerry Environments
BlackBerry mobile smartphones were once among the most successful products for achieving anytime-anywhere connectivity to messaging, scheduling, web programs, and other vital business data. Progent offers Southfield, Michigan businesses the expertise of BlackBerry-certified professionals who can assist businesses to maintain existing BlackBerry environments or migrate efficiently to a current smartphone solution.
As the complexity of small business IT technology has expanded, and as the need for world-class protection, reliability, and disaster recovery has become the norm for companies of all sizes, effective integration and maintenance of RIM BlackBerry technology has become more difficult. To handle issues like data protection, disaster recovery, and synchronization of BlackBerry PDAs with a variety of email servers and corporate databases, small businesses often resort to outside consulting professionals who offer expertise in RIM BlackBerry installation and maintenance.
Progent can provide the services of BlackBerry-certified consultants who can assist small businesses to design, administer, and repair BlackBerry environments economically and efficiently, doing away with the need for an in-house BlackBerry solutions specialist and lowering the cost and stress of supporting mobile workers. Progent's BlackBerry technology engineers have in-depth backgrounds cooperating with Progent's Microsoft-certified experts, Cisco CCIE-certified network engineers, and CISM and CISA-certified network security professionals. This range of knowledge, coupled with Progent's proven remote support capabilities, provides small companies an affordable alternative for incorporating BlackBerry technology seamlessly into their information network.
Progent's consultants can assist your company with SQL Server 2016 integration consulting, Microsoft SQL 2014 deployment and Microsoft Exchange Server setup so that your database and messaging infrastructure operate optimally with BlackBerry Enterprise Server. Progent can also help you to upgrade from older versions of BlackBerry and Microsoft technology, set up easy-to-use administration utilities to enable you to monitor and support BlackBerry devices throughout your business, define security policies that make sense for your business, customize wireless applications, and ensure that your IT network infrastructure is appropriately designed to accommodate your BlackBerry clients. In addition, Progent's business continuity consultants can help ensure that your BlackBerry information is incorporated in your scheduled backup processes so that it can be recovered quickly and thoroughly.
Integration Help for BlackBerry Enterprise Server
BlackBerry Enterprise Server (BES) simplifies administration and maintenance of BlackBerry wireless handsets, providing a centralized solution for controlling critical jobs such as smartphone installation, upgrades, and deactivation and offering a solid infrastructure for security and high availability. BlackBerry BES Server supports transparent integration between Microsoft Exchange Server, Novell GroupWise, or Lotus Domino messaging servers and BlackBerry smartphones and supports remote synchronization.
BES Server features a variety of security options beginning with advanced data encryption of information sent between a BlackBerry wireless handset and BES Server using AES or Triple Data Encryption Standard (Triple DES). BES Server also permits great versatility in adjusting levels of protection to match the special needs of your company's network. Progent's BlackBerry authorized engineers can help your company to select powerful security functions and activate them remotely. Examples of these over-the-air selectable security settings include:
- Lock down a BlackBerry smartphone
- Wipe information from a lost or stolen BlackBerry smartphone
- Lock out Bluetooth functionality
- Activate internal protection against malicious attacks
BES Server also offers flexibility in determining ways to keep mobile users from installing or executing unsafe or unauthorized code. Progent can assist you to choose protective processes such as:
- Specify precisely which applications are permitted on the device
- Block external applications from allocating persistent memory on the BlackBerry device
- Determine what functions third-party applications can use on the device
- Limit the kinds of connections third-party software running on the BlackBerry smartphone can establish
- Prevent all third-party applications from being installed or executed on the BlackBerry smartphone
Progent's Remote BlackBerry-Certified Technical Support is Quick and Economical
For companies in Southfield, Michigan who require quick and affordable help from a certified BlackBerry consultant, Progent provides effective remote assistance from a seasoned network support team who have delivered IT solutions to companies in each state in the U.S. (See Progent's customer testimonials.)
Online support eliminates travel expense and enables specialists to fix problems quickly, so you minimize wasted productivity. Progent's BlackBerry specialists have earned certifications in all BlackBerry technologies and offer professional help in areas including resolving synchronization issues, deploying BlackBerry Enterprise Server (BES), and designing a protected, fault-tolerant network architecture for BlackBerry users. Credentials held and practice areas offered by Progent's BlackBerry professionals include:
BlackBerry Certified Server Support Specialist
Progent's BlackBerry Certified Server Support Specialist can provide the skills required to install and support the BlackBerry Enterprise Server in a Microsoft Exchange Server environment. Progent's BlackBerry specialist can assist you to utilize resources such as BlackBerry Administration Service, the BlackBerry Technical Solution Center (BTSC), and BESMon to run important tasks such as resolving enterprise activation issues, adding and deleting BlackBerry device clients, setting activation passwords, configuring over-the-air software loading and configuration, deploying and debugging the BlackBerry Smart Card Reader, and setting up database backup and restore mechanisms.
Progent's BlackBerry consultants can also help you to use administration tools such as the BlackBerry Administration Service for role-based administration, troubleshooting file attachment and data flow problems, and using wireless LANs for activation. Also, Progent can help you understand the role of operational policies in the BlackBerry Enterprise environment and help you to select and install appropriate security configurations.
Progent's certified Exchange Server engineers can team with Progent's BlackBerry Certified Server Support Specialist to assist you to enhance your current Exchange Server infrastructure for working smoothly with BlackBerry Enterprise Server or move your BlackBerry system to the most recent edition of Microsoft Exchange Server.
BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator has high-level skills for installing, managing, tracking, and maintaining one or multiple BlackBerry Enterprise Servers in a messaging system powered by Microsoft Exchange. Progent's BlackBerry-certified engineer has support skills in important areas associated with BlackBerry management including the BlackBerry Enterprise Solution, Microsoft Windows permissions, email and database architecture, Microsoft Outlook, firewalls, proxy servers, DMZ, and IT policies and scheduling. Progent can help you to add and delete BlackBerry device clients on Exchange Server and Windows Active Directory, configure, track, and manage BlackBerry Enterprise Server, manage BlackBerry smartphones and user accounts, back up and support storage groups, apply permissions, set up the MDS and Instant Messaging, deploy access control lists, manage Exchange data flow, create, update, and assign WLAN and VPN configuration sets, implement SNMP traps for alerts, and generate reports based on SNMP data.
Progent's BlackBerry engineer can support your BlackBerry solution in a variety of environments such as Windows 2000, 2003 or 2008 Servers, Windows XP, Windows Vista, and Windows 7 and 8 workstations, BlackBerry Desktop Manager, VMware ESX, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition help you to use utilities like BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Server Configuration Panel, BlackBerryDBBackup, Performance Calculator and SNMP.
BlackBerry Certified Solution Designer
Progent offers the services of a BlackBerry Certified Solution Designer to help your company to design, install, test, troubleshoot, and produce documentation for a wireless solution based upon the integration of the BlackBerry Enterprise Solution, Exchange Server, and Active Directory. Progent's advanced consulting support services for BlackBerry include business and network requirements assessment, system design, roll-out strategy and execution, performance tuning, design of a fault-tolerant environment, information backup and business recovery consulting, and security infrastructure engineering.
Progent's BlackBerry Certified Solution Designer can team with you and your stakeholders to define your technical goals and to design a mobile wireless system that fits within your information technology budget and aligns with your business plans. Progent can clarify the impact of your operational policies on the design of a BlackBerry Enterprise Solution, evaluate your current network infrastructure's ability to accommodate a BlackBerry BES Server, assist your organization to determine which administration model and physical components match your requirements, and evaluate your messaging environment topology. Progent can also help you understand the performance impact that the BlackBerry Enterprise Server, SQL SQL Server, and Microsoft Exchange Server have on one another so you can arrive at informed choices concerning options for software versions, server hardware and mass storage, network topology, and application set up.
To optimize network security, Progent's BlackBerry-certified consultant can assist you to select and configure appropriate security options for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also work with Progent's CISA and GIAC-certified security engineers to run network-wide security vulnerability and compliance validation and suggest enhancements to account for your BlackBerry solution.
Contact Progent for Assistance from a RIM BlackBerry-Certified Consultant
If you wish to get in touch with Progent about professional expertise for BlackBerry wireless solutions, phone 1-800-993-9400 or refer to Contact Progent.