Consulting and Technical Support for BlackBerry Solutions
RIM BlackBerry Consulting ServicesBlackBerry wireless smartphones were once among the most popular products for maintaining location-independent access to messaging, scheduling, web programs, and other vital business data. Progent can provide Southfield, Michigan businesses the expertise of BlackBerry-certified experts who can help organizations to maintain existing BlackBerry deployments or migrate efficiently to a modern smartphone solution.

As the sophistication of small company IT technology has expanded, and as the demand for world-class security, dependability, and recoverability has become the norm for organizations regardless of size, effective integration and maintenance of BlackBerry solutions has grown increasingly challenging. To deal with issues such as security, business continuity, and synchronization of BlackBerry PDAs with diverse messaging servers and shared databases, small businesses frequently resort to outside support professionals who offer expertise in BlackBerry integration and troubleshooting.

Progent can provide the services of BlackBerry-certified consultants who can assist small businesses to design, administer, and troubleshoot BlackBerry-based environments economically and effectively, dispensing with the requirement for an in-house BlackBerry solutions specialist and reducing the cost and hassle of supporting mobile workers. Progent's BlackBerry technology engineers have in-depth backgrounds cooperating with Progent's Microsoft-certified experts, Cisco CCIE network engineers, and CISA and GIAC-certified security specialists. This breadth of experience, coupled with Progent's efficient remote support model, gives small businesses an economical solution for integrating BlackBerry products seamlessly into their information system.

Progent's experts can assist you with SQL Server 2016 integration and development consulting, Microsoft SQL 2014 configuration and Exchange setup so that your database and email systems operate optimally with BlackBerry BES Server. Progent can also assist you to migrate from previous versions of BlackBerry and Microsoft software, configure easy-to-use management utilities so you can track and support BlackBerry devices throughout your company, recommend security policies that make sense for your company, develop custom mobile applications, and ensure that your IT network infrastructure is appropriately configured to accommodate your BlackBerry clients. Also, Progent's disaster recovery consultants can help ensure that your BlackBerry data is included in your regular backup procedures so that it can be restored quickly and thoroughly.

Michigan State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Michigan.

Onsite IT Consulting
Progent locations in Michigan State

City Address Phone Link
Detroit 535 Griswold St
Detroit, MI 48226
United States
(248) 233-9443 Detroit Network Support Services
Grand Rapids 38 Fulton Street
Grand Rapids, MI 49503
United States
(616) 330-1110 Grand Rapids Network Support Services
Southfield 19785 W 12 Mile Rd
Southfield, MI 48076
United States
(248) 233-9443 Southfield Network Support Services


BlackBerry BES Server Integration Support
The BlackBerry Enterprise Server gives businesses a single and safe mechanism for incorporating BlackBerry smartphones into their email, groupware, and software application environment. BlackBerry Enterprise Server enables mobile BlackBerry clients to connect to Exchange Server, Domino, or Novell GroupWise email and to synchronize BlackBerry smartphones with workstations to achieve consistent information for collaborative programs such a calendars, address books, to-do lists, instant messaging, and specialized business software. Thanks to BlackBerry Enterprise Server integration with Exchange Server, mobile workers with BlackBerry handsets can have push-based connectivity with Exchange email and to IM-capable software via Microsoft Office Communications Server and Microsoft Lync Server 2010 integration.

BlackBerry Enterprise Server Support

Progent's BlackBerry-certified consultants can help you plan, deploy, and troubleshoot BlackBerry Enterprise Server so that you optimize the efficiency of BlackBerry users, simplify the administration of a BlackBerry solution, and lower the cost of supporting mobile workers.

Some Ways That Progent Can Help Your Business to Manage and Support Your BlackBerry Solution
Progent can provide an experienced engineer who has been awarded certifications from Research in Motion in all key aspects of BlackBerry integration. Progent's BlackBerry support services span areas from troubleshooting synchronization issues to designing mobile workforce solutions based on BlackBerry Enterprise Server (BES). These BlackBerry credentials and their associated practice areas include:

BlackBerry Certified Support Specialist
Blackberry Consulting FirmA Progent BlackBerry Certified Support Specialist can assist you to carry out common technical operations including setting up BlackBerry handsets and BlackBerry Desktop utilities, adding addresses to the BlackBerry Internet Service, selecting account configurations, setting up messaging filters, editing user accounts, upgrading BlackBerry smartphones, transmitting service books, and installing BlackBerry Desktop Manager to operate with your corporate messaging software. Progent's seasoned service professionals can also assist you to troubleshoot a broad range of problems associated with synchronization, handset recognition, email reconciliation, web browsing, wireless connections, IM, workstation application configuration, and Desktop Redirector.

As a top innovator in delivering nationwide online consulting services for small business IT networks, Progent can provide quick and economical contact with a BlackBerry Certified Support Specialist. Progent's remote consulting skills keeps your wireless support costs at a minimum and, by resolving problems quickly, optimizes the efficiency of your BlackBerry users.

BlackBerry Certified Server Support Specialist
Blackberry HelpProgent's BlackBerry Certified Server Support Specialist has the knowledge needed to install and support the BlackBerry BES Server in an Exchange environment. Progent's BlackBerry expert can show you how to use tools like BlackBerry Administration Service, the BlackBerry Technical Solution Center (BTSC), and BESMon to run critical tasks such as resolving enterprise activation problems, registering and deleting BlackBerry smartphone clients, activating passwords, implementing wireless software installation and setup, implementing and troubleshooting the BlackBerry Smart Card Reader, and setting up database backup and restore processes.

Progent's BlackBerry engineers can also show you how to use administration tools like the BlackBerry Administration Service for role-based administration, troubleshooting file attachment and data flow problems, and utilizing WiFi for activation. Also, Progent can explain the role of IT policies in the BlackBerry Enterprise environment and assist you to define and implement sensible security options.

Progent's certified Microsoft Exchange Server consultants can cooperate with Progent's BlackBerry Certified Server Support Specialist to help your company to enhance your existing Microsoft Exchange infrastructure for operating in conjunction with BlackBerry BES Server or migrate your BlackBerry solution to the most recent edition of Exchange.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers high-level knowledge for deploying, administering, monitoring, and troubleshooting one or several BlackBerry BES Servers in an email environment powered by Exchange. Progent's BlackBerry-certified engineer has expertise in key technologies associated with BlackBerry integration including the BlackBerry Enterprise Solution, Windows permissions, database structure, Microsoft Outlook, firewalls, proxy servers, TCP/IP, and IT policies and scheduling. Progent can show you how to add and remove BlackBerry smartphone users on Exchange Server and Microsoft Active Directory, configure, monitor, and administer BlackBerry Enterprise Server, manage BlackBerry smartphones and user accounts, back up and support storage groups, apply permissions, set up the Mobile Data System and Instant Messaging, install push and pull access control lists, manage Exchange Server data flow, generate, update, and apply wireless LAN and VPN configurations, implement SNMP traps for alerts, and generate reports to summarize SNMP results.

Progent's BlackBerry engineer can help you with your BlackBerry solution in a number of environments that can include Windows 2000, 2003 or 2008 Servers, Windows XP, Windows Vista, and Windows 7 and 8 desktops, BlackBerry Desktop Manager, VMware, MSDE 2000, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also show you how to to utilize tools like BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Server Configuration Panel, BlackBerryDBBackup, Performance Calculator and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer ConsultingProgent can provide the services of a BlackBerry Certified Solution Designer to assist your business to plan, deploy, validate, repair, and document a wireless solution built upon the integration of the BlackBerry Enterprise Solution, Exchange Server, and Active Directory. Progent's world-class engineering services for BlackBerry include business and network needs assessment, solution architecture, roll-out strategy and execution, performance tuning, design of a fault-tolerant environment, data backup and disaster recovery planning, and security infrastructure design.

Progent's BlackBerry Certified Solution Designer can work with you and your IT management staff to define your operational goals and to create a mobile wireless system that meets your information technology budget and supports your business strategy. Progent can explain the impact of your organizational policies on the design of a BlackBerry Enterprise Solution, assess your current connectivity infrastructure's ability to accommodate a BlackBerry BES Server, help your organization to determine which management model and hardware products meet your requirements, and evaluate your messaging environment configuration. Progent can also help you understand the performance implications that the BlackBerry BES Server, SQL SQL Server, and Microsoft Exchange Server have on each other so you can arrive at smart decisions about alternatives for software editions, processors and mass storage, network architecture, and application set up.

To maximize network protection, Progent's BlackBerry-certified consultant can assist you to choose and activate appropriate security features for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also work with Progent's CISA and CISM-premier security engineers to perform network-wide security assessment and compliance testing and recommend enhancements to accommodate your BlackBerry environment.

Contact Progent for Assistance from a RIM BlackBerry-Certified Professional
To contact Progent about professional support for BlackBerry mobile wireless integration, phone 1-800-993-9400 or refer to Contact Progent.



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    Progent's Microsoft-certified Windows Server 2000 consultants offer network help and information technology consulting services for the complete line of Microsoft .NET Enterprise Servers, Windows Server 2000, and Windows Server 2003. Progent's Microsoft Windows 2000 Server configuration, optimization, and troubleshooting offerings include network design, installation, documentation, on-site and remote support, Call Center outsourcing, professional security consulting, full service outsourcing, and economical co-sourcing.

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    Progent's Microsoft-Certified SQL Server consultants offer an array of support services to help small businesses to plan, implement, manage, and repair Microsoft SQL Server 2008 solutions so that they realize the maximum business advantage from Microsoft's state-of-the-art relational database technology. In addition, Progent can provide consulting expertise for system architecture, enterprise-wide security, and software programming to optimize the business benefit of your SQL Server 2008 network.

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    Microsoft Exchange Upgrade Integration Services

    Progent is one of the most expert network support firms for integrating e-mail systems powered by Exchange 2000. Progent is skilled in helping small and mid-size businesses derive all the benefits of Microsoft Exchange 2000 for typical situations such as updating from Microsoft Exchange 5.5 Server, migration from an ISP-based or POP3 e-mail system, and jobbing out your Exchange 2000 Server support.

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    Progent's expert consultants can help you design and deploy a smooth in-place Exchange Server 2007 upgrade strategy that minimizes network downtime, reduces ongoing service demands, and makes your Microsoft Exchange 2007 Server easy to manage. For complex multiple server or multi-site migrations, Progent has the background to complete your move rapidly and economically. Progent's Microsoft Exchange 2007 support, troubleshooting, and design services include expertise with the integration of third-party add-ons to Microsoft Exchange 2007 Server and the creation of unified messaging implementations based on Microsoft Exchange Server 2007.

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    Progent's ProSight Email Guard solution uses the services and infrastructure of top information security vendors to deliver centralized control and comprehensive protection for all your inbound and outbound email. The powerful architecture of ProSight Email Guard combines cloud-based filtering with a local security gateway appliance to offer advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. Email Guard's Cloud Protection Layer acts as a first line of defense and keeps the vast majority of unwanted email from reaching your network firewall. This reduces your vulnerability to external threats and conserves network bandwidth and storage. Email Guard's onsite security gateway device provides a further layer of inspection for inbound email. For outgoing email, the local gateway provides anti-virus and anti-spam protection, protection against data leaks, and encryption. The onsite gateway can also help Exchange Server to monitor and safeguard internal email that stays within your security perimeter.

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    Progent's Cisco-certified CCIE network experts can assist you to maintain your legacy PIX 500 or ASA 5500 security appliances or upgrade to ASA 5500-X firewalls with Firepower Services. Progent can also help your organization to plan, deploy, tune, administer and debug firewall environments based around Cisco ASA 5500-X firewalls with Firepower Services

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    Progent can help your organization to plan for, deploy, and operate System Center 2012 R2 Configuration Manager (SCCM 2012). Progent can assist you to migrate efficiently to Configuration Manager 2012 from a legacy device and application management solution or assist you to enhance your current SCCM 2012 ecosystem to accommodate your changing business needs. Also, Progent can assist you to build a software foundation that extracts the most value from SCCM by delivering expertise with related Microsoft technologies including Active Directory Domain Services (ADDS), SQL Server and SQL Server Reporting Services (SSRS), and Internet Information Services.

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    Windows, UNIX, Solaris Technical Support Services

    Progent can help you to plan and execute a smooth migration from a UNIX-based information system to a network based on Windows and capable of supporting Microsoft's powerful office productivity software, business applications, and developer platforms. Progent's UNIX, Windows and Cisco engineers and application experts can help you guard your data and reduce business discontinuity by designing an effective migration plan that preserves your existing assets in UNIX software and technology. UNIX-to-Windows transition consulting services available from Progent include analysis of current infrastructure, transition planning and validation, Exchange migration expertise, data and application porting, and processor and media transition and economization.

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    On-site Technical Support Server and Desktop Monitoring and Reporting

    ProSight LAN Watch is Progentís server and endpoint monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system running at peak levels by tracking the state of critical devices that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your designated IT personnel and your assigned Progent engineering consultant so that any potential problems can be addressed before they have a chance to impact productivity.

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    Microsoft SMS Server Specialist

    Systems Management Server provides extra capability for change and configuration management of Windows-based networks through SMS Feature Packs. Feature Packs reduce the overall administrative expense of managing and deploying software products by making it simpler to copy system images, manage mobile devices, and run management utilities. In addition to alerting you about techniques to save management costs by installing Microsoft SMS 2003 Feature Packs, Progent's consultants can help you prepare and implement IT projects involving areas that Feature Packs are intended to streamline. Progent's adoption and update services can lower cost and reduce business disruption as you move to the latest operating systems and programs. Progent's wireless consulting experts can help you develop efficient procedures and policies to manage handheld computers and smart mobile communication devices so your mobile workforce remains productive and secure. Progent's CISSP-certified consultants and CISM-certified security experts can help you develop a security plan that incorporates policies, processes and IT products to keep your IT computer system safe.

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    24-7 Technology Consulting Dynamics GP Great Plains Software

    Dynamics GP allows you to grow and control your business more efficiently by offering deep availability of decision-driving information and a rapid return on investment. Dynamics GP/Great Plains confers important business benefits such as its ability to expand the reach of your company, handle your accounting, automate financial operations, unify procedures throughout your company, refine inventory control, enhance order accuracy, expand revenue and minimize lead-time, and increase free cash flow. Progent can help you set up and manage a reliable, secure server and network infrastructure to support Great Plains, and can offer expert Dynamics GP support professionals to help you derive all the benefits of your Microsoft Dynamics GP software.

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    The Contact Center service model adopted by Progent offers small and midsize organizations an effective option to reliance on freelance service individuals by offering broad expertise accessible to multiple engineering groups, optional 24x7 availability of emergency help, fast escalation to appropriate engineers for solving the most intractable issues, service consistency and dependability, prompt follow through overseen by veteran support administrators, a choice of easy-to-use ways for requesting support tasks, and excellent progress visibility enabled by ticket updates and available via a web portal.

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    Collaboration Remote Support Services

    Cisco Unified Communications Manager (CUCM or Unified CM), formerly named CallManager, is the heart of Cisco's communications and collaboration portfolio. CUCM and Unified Communications Manager Express offer an advanced IP-PBX by integrating tightly with apps like Unified Communications Manager IM and Presence Service, Cisco Unity Connection for voicemail management, Cisco Unified Mobility for Single Number Reach, and Cisco Contact Center Express (Unified CCX or CCX) for creating an advanced customer contact solution. Progent's CCIE-certified consultants offer effective and affordable remote and onsite expertise to assist organizations of any size to build and administer Unified CM environments by providing Unified Communications Manager integration and troubleshooting consulting services that add optimum productivity. Progent's consultants can assist with any aspect of Unified Communications Manager configuration and debugging in areas such as integrating Cisco Voice over IP phones and Video phones, reviewing dial plans, setting up SIP connections and PSTN support, deploying ISR routers with CUBE VoIP networking support, creating Cisco UCS server failover solutions for high availability, performance tuning, and integration with Microsoft Exchange Server.

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  • Specialist Data Protection Manager 2016 Storage Pools Data Protection Manager 2016 Cloud Backup Computer Consultant

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    Configuration Manager automates application and device provisioning and updating, streamlines security and compliance settings management, inventories network assets, protects against corporate data leakage, performs health reporting, enables safe self service, and delivers a single point of control for managing mixed-operating system ecosystems running on-prem, cloud, or hybrid deployment topologies. Progent's Microsoft-certified Configuration Manager consultants and Microsoft Azure cloud experts can help businesses of any size with any facet of planning, installing, using and troubleshooting a System Center Configuration Manager solution for local, cloud, or hybrid networks.

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  • Symantec Raptor IT Services Symantec Raptor Security Evaluation
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    Microsoft Windows 2003 Technical Support

    The experience of Progent's certified Microsoft Windows Server 2003 consultants, with an average of more than 11 years of support in Microsoft technology, assures you success in identifying the version and set up of Windows 2003 Server that matches most closely with your business strategy. Progent can also help you with designing, deploying, administering and supporting powerful information technology applications powered by Microsoft Windows Server 2003, and can assist your upgrade from Windows 2000 Server or Windows NT.

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    24/7 Mandriva Linux Services

    If you are developing Linux-based software on a network that has Microsoft Windows-based servers, PCs, and office applications, Progent can provide comprehensive IT outsourcing that allows you to concentrate on your area of high-value expertise while avoiding the continual hassle of managing your business network. By using automated server monitoring and by delivering remote and on-site support when your company needs it, Progent represents an economical alternative for maintaining an information network that features high reliability, protection, and performance. Progent's UNIX/Linux developer support offerings include comprehensive information technology outsourcing, virtual server infrastructure, remote and on-premises support and repair, 24x7 monitoring, and Help Desk Call Center outsourcing.

  • Urgent Microsoft Exchange Server 2016 Upgrade Planning Onsite Technical Support Computer Consulting Exchange 2016 Migration
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    Microsoft Exchange Server Migration Consulting Services

    Progent's Microsoft and Cisco-certified network experts can help you to determine the benefits of Microsoft Exchange Server 2010 for your company and can assist your IT staff to design and implement a smooth upgrade to Exchange Server 2010 from Exchange Server 2003 or Exchange 2007 that will offer quick ROI by improving your workers' efficiency, cutting the expense of equipment and service, streamlining administration, and integrating your vital communications technologies.

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    24 Hour Cisco Certified Meraki Wireless AP Computer Consultants

    Progent's Cisco-certified Wi-Fi networking experts offer remote and onsite consulting and support services to help your organization to plan, install, manage, tune, and repair Wi-Fi networks that utilize Cisco's Meraki APs. Progent's consultants can also assist your organization to design and implement hybrid networks that combine local and cloud-hosted resources and that provide easy access, advanced protection, unified management, and consistent performance for all your mobile and desktop endpoints.

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  • Windows 8.1 Help Desk Engineer Windows 8.1 Client Hyper-V Technicians
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  • Windows and Linux IT Consulting Linux with Windows Specialists
  • Work from Home Helpdesk Support and Integration At Home Workforce Helpdesk Configuration
  • Xen Hypervisor Consultant Citrix Virtual Server Specialist
  • XenApp Application Virtualization Specialists Consult Citrix XenApp Application Virtualization
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    If you need help writing, improving, or troubleshooting business aplications for Windows, Linux, or for the Web, Progentís team of programmers, relational database architects, and software project managers can make sure you get the job completed on time and within budget. Progent's experienced application programmers can provide cost-effective and efficient remote consulting for projects as simple as writing Vidual Basic macros for Excel or as challenging as developing line-of-business RDBMS applications based on SQL Server ,Oracle, or MySQL.

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  • XenApp Application Virtualization Consult
    XenApp Windows Application Delivery Consultant Services

    Progent's Citrix experts can assist you to design, implement, administer, and troubleshoot a virtualized Windows application delivery and management solution based on Citrix XenApp. Progent's Cisco-certified CCIE network engineers can help you optimize your network infrastructure for distributing server and client-side applications, and Progent's remote datacenter support experts can help you to manage and maintain an off-site datacenter that features high uptime, enhanced protection, and fast recovery.

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  • Microsoft Exchange Upgrade Online Help
    On-site Technical Support Exchange 2003 Upgrade

    Progent's expert support team can help you design and deploy an efficient in-place Microsoft Exchange 2003 migration strategy that avoids productivity downtime, simplifies long-term service demands, and makes your Microsoft Exchange Server 2003 easy to administer. For complicated multiple server or multi-location upgrades, Progent offers the experience to finish your move quickly and economically. Progent's Microsoft Exchange 2003 help, repair, and design services include expertise with the integration of third-party add-ons to Microsoft Exchange Server 2003 that are best aligned to your business needs.


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