Progent's Consulting Expertise, Help Desk Call Center, and Ticketing for IT Service Organizations in Southfield
ProgentProgentís consulting support for network service firms in Southfield Michigan allows your company to provide your customers Progent's consulting expertise and Help Desk Call Center support under your company's brand as a seamless augmentation of your in-house IT services group. These services can put you on the fast track to grow your client base, fill out your service offerings, satisfy your clients, and improve your bottom line.

Progent's roster of network infrastructure engineers, PC integration and troubleshooting specialists, network administrators, and data security professionals have worked as seamless expansions to the support groups of some of the worldís largest IT support businesses. Progentís breadth and depth of expertise allows you to broaden the capabilities of your IT support business, and Progentís close integration with your support team helps you strengthen and protect your company's brand.

Progent is an IT support company with 20 years of background providing remote consulting services to small and mid-size companies. Progent is a Microsoft Certified Partner and maintains one of the largest teams of Cisco CCIE network experts of any private computer services company in the world. Progent has provided remote technical assistance and advanced consulting to customers in every state in the country. (See recommendations from Progent's clients.)

Providing Progent's Services Under Your Branding
Progent's consulting program for IT service organizations offers transparent resale to your clients of world-class services. Progent bills your firm exclusively and performs under your direction to provide your customers consulting and support services under your branding. Also, Progent has a low-cost Off-hours Support Service for customers who need access to 24x7 support.

Help Desk Call Center and Ticketing Services for Network Service Providers
Ticketing is the heart of an effective service desk. But enterprise-grade ticketing systems are not only costly to license and staff, but challenging to configure and manage. Small or niche IT support firms rarely have the necessary budget or personnel. Progent's Call Center and ticketing solution offers IT support firms an affordable way to keep their own branding while providing their clients world-class desktop support backed by a best-of-breed ticketing platform and supplemented by rapid escalation to subject matter experts.

Key Features of Progent's Help Desk and Ticketing Solution for IT Service Providers
Progent's Help Desk and ticketing program for IT support organizations leverages Progent's sizable investments in advanced ticketing software, a remote desktop support team, and a group of geographically dispersed subject matter experts (SMEs). You can use Progent's ticketing system as a secure tenant or Progent can set up communications with your existing ticketing system. The standard and optional features offered with Progent's Help Desk and ticketing solution enable your IT service firm to increase your support volume, the diversity of technical issues your firm can handle, the number of {geographies you can service, and your overall availability.

Key features of Progent's Service Desk and ticketing solution for IT support firms include:

  • Progent's remote desktop service group provides Level 1 end user help with 1-hour SLA to commence work during normal business hours.
  • Normal service hours are from 5am to 7pm Pacific Standard Time (PST), five days per week.
  • Extended hours support is offered at extra cost.
  • Optional onsite service in major metros is offered throughout the country at additional cost.
  • You have complete control of your customers and invoicing.
  • Your customers enter requests using your own branded Internet portal, a toll-free phone number, or by sending a request to your dedicated mailbox.
  • Each customer request automatically becomes an open request in the ticket system.
  • Service tickets can be tracked and modified online until resolution.
  • Optional transfer of Level 2 and Level 3 issues to Progent's or to your subject matter experts.
To see more information on Progent's Call Center and ticketing program, visit Help Desk and ticketing services for small businesses.

Progent's Consulting for Network Service Firms
Progent's consulting expertise for IT service firms allows your support team to become a single point of contact for practically all technical guidance and troubleshooting your clients may require. You can build your staff and strategic in-house competencies at your own pace without being forced to decline new business owing to a lack of expertise or the absence of bandwidth.

Important features of Progent's Reseller Program for Network Service Firms include:

  • Transparent Service Delivery: Progent works as a transparent extension of your in-house IT service group, responding to your coordination, and bills your firm rather than your client.
  • By-the-Minute Billing: Progent charges by the minute to reign in expenses.
  • Detailed Service Documentation: Progent utilizes an advanced reporting platform to make sure all services delivered are thoroughly described. This makes it easy for you to transfer account responsibilities to internal consultants when you have enough staff and appropriate technical skills.
Major benefits of Progent's Reseller Program for Network Service Providers include:
  • Safely Expand Your Service Business: You can quickly and safely take on more opportunities outside your main areas of expertise and open additional geographies without exposure to the risks associated with expanding your head count too rapidly.
  • Re-enforce Your Brand: You can solidify your mind share as a comprehensive IT support firm by offering more services to more customers under your own brand.
  • Flesh Out Your IT Support Catalog: Progent offers world-class expertise in a wide range of technologies and can be a reliable resource for growing your IT service business.
  • Rapid Problem Escalation: With a sizable team of top-level technology experts available, Progent can escalate rapidly from Tier 1 to Tier 3 services so even the toughest issues can be handled fast.
  • Make Your Clients Happy: Satisfied clients are loyal. By joining with Progent, you can keep making your customers successful without ever forcing clients to seek expertise from your competitors.
  • Online Technical Support Professionals: For two decades, Progent has provided online IT support ranging from Call Center support to high-level consulting. Effective remote support cuts costs and produces fast solutions.
  • Advanced Industry Certifications: Progentís engineers hold top certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, Palo Alto Networks, and other leading technology companies. Progent's cybersecurity experts have earned advanced certifications including CISSP-ISSAP, CISA, and GIAC. Learn more about Progent's certifications.
For a PDF datasheet describing Progent's program for providing Progent's IT support expertise under your own name, download Progent's Reseller Program for Network Service Firms.

Progent's Areas of Expertise for Southfield, Michigan Businesses
Progent's seasoned team of certified consultants offers Southfield, Michigan companies a wide array of online technical guidance and debugging services. Areas of expertise covered under Progent's reseller program for network service organizations include:

Find Out More About Progent's Consulting Program for IT Service Firms in Southfield, Michigan
For more information about Progent's consulting support for IT service firms in Southfield, Michigan, call 1-800-993-9400 or refer to Contact Progent.