Fast Online Technical Support for Southfield Michigan Information Networks
For organizations in Southfield Michigan, Progent offers online technical support for networks based on any mix of Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Premier consulting experts have provided remote support to companies in every state in the U.S. (Check out recommendations from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-qualified network specialists to help with challenging infrastructure issues, plus the services of CISA and CISSP-certified cybersecurity experts to handle advanced security architecture and diagnostic jobs.
Progent's online technical support experts offer excellent value due to the fact that they possess the practical experience and have access to the advanced tools needed to resolve the majority of information system issues quickly. This reduces direct costs because solutions use up fewer billable minutes. Online help also eliminates the expense of dispatching an engineer to your site. Your company benefits additionally with incidental expenses by reducing or eliminating network outages and associated losses stemming from business discontinuity, disgruntled clients, idle employees, and distracted management. Progent's advanced remote consulting know-how is particularly helpful in environments that are dependent on public clouds for critical infrastructure or software like Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises support may not be an option.
Progent's pricing policy for online help is structured to stretch your IT service dollar. Progent bills on a per-minute basis for telephone-based consulting, so you are charged only for the support that you actually get. Unlike typical remote support organizations, Progent imposes no service activation charge or minimum job duration. Progent's one-minute granularity and clean policy for billing prevent scenarios where fast solutions somehow end up as big bills. Progent's penchant for disposing of problems quickly means you saves cash.
Progent's Online Consulting and Technical Support Services
Over the years, Progent has refined a collection of optimized technologies and field-tested processes which promote the highest degree of efficiency for online engineering help and repair for IT networks of any size. Progent provides safe VPN support for VPN gateways from a variety of leading companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology enables the experts of Progent's Technical Response Center to interface to your environment remotely without violating corporate security.
Progent's proven service reporting application keeps extensive documentation of the service that Progent's customers have received. Progent's team engineers have the benefit of the details of services provided to every Progent client by every engineer. This archive of trouble tickets and responses is structured as a readily retrievable proprietary knowledge base that allows Progent's remote support professionals to share their knowledge company-wide to make sure that the effectiveness of Progent's technical support improves daily. Progent's advanced accreditations and close relationships with major vendors such as Cisco and Microsoft make available other massive technical support databases and permit priority access to manufacturers' internal engineering staff with the result that Progent's remote consulting experts are able to come up with the most efficient solutions quickly.
Remote support available from Progent to businesses in Southfield Michigan include:
Certified MS Windows Expertise
Progent's Microsoft-premier online support engineers can deliver computer troubleshooting and IT assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your business the assistance of support engineers who can help your company with a broad range of technology support such as
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
MS Exchange Server 2019 deployment,
MS Exchange 2016 Server planning and deployment, Exchange 2013 configuration,
Microsoft Exchange Server 2010 maintenance,
SharePoint Server 2019 planning and configuration, SharePoint Server 2016 migration and hybrid integration consulting services, Microsoft Teams planning and integration, Skype for Business planning and deployment support, Lync Server 2013 management, and Microsoft Communications Server 2007 upgrade,
Forefront TMG 2010 administration and ISA Server migration, Microsoft SQL Server 2019 integration consulting, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring,
Project Server training,
Microsoft Access Application Development,
Small Business Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent also offers a wide array of affordable desktop support services to help you business to deploy, integrate, troubleshoot, and manage desktop PCs and laptops based on Windows. Progent's desktop support services cover areas such as providing Windows 10 integration support services plus System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune integration help to streamline the management of your PCs along with your web-facing mobile devices.
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the top accreditation for networking professionals, and certifies a person's networking skills at the expert level. CCIEs can resolve even the most difficult issues encountered in network infrastructure design, deployment, maintenance, protection, and repair. Cisco CCIEs can cooperate with the highest priority with Cisco's in-house product support engineers in isolating anomalies with IOS Software network administration utilities and developing workarounds or identifying program updates. Cisco CCIEs provide exceptional cost-effectiveness since their depth of expertise permits them to fix problems quickly. In typical instances, less qualified consultants can wrestle for hours or even days with the same tasks that a Cisco-qualified CCIE can fix in minutes. Progent's Cisco-qualified CCIE consultants can tie into your computer system by means of state-of-the-art on-line troubleshooting tools in order to provide quick, secure, and economical diagnosis and remediation.
Michigan State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Michigan.
Progent locations in Michigan State
Progent's Cisco-qualified CCIEs can provide expertise in all of Cisco's popular selection of networking devices by providing services such as:
CISSP and ISSAP Certified System Security Engineers
Progent's qualified CISM and CISSP cybersecurity experts can provide a variety of system protection solutions to strengthen the safety of your Windows, Apple macOS and OS X, or Linux network against internal or external threats or help your business to recuperate rapidly after a damaging breach. Security services available from Progent include: comprehensive information security and compliance audits utilizing utilities such as GFI LANguard, NMAP Port Scanner, and software from Solar Winds tools and Netcat; rapid cleanup after virus and worm assaults; integrating firewalls; designing safe techniques for off-site and mobile communication; protecting your messaging infrastructure against viruses, spam and directory harvest attacks; and initiating 24x7 proactive monitoring.
Progent can provide advanced online consulting to help organizations of all sizes connect their IT infrastructure with leading public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to design and administer cost-effective environments that support Windows and Linux systems and applications in both cloud-only solutions or in hybrid topologies that combine on-premises IT assets along with cloud services. To assist you to incorporate public clouds with physical datacenters, Progent offers a variety of public cloud integration services that include Office 365 Exchange Online integration with on-premises installations of Exchange,
Azure hybrid cloud design and integration consulting, Amazon Web Services (AWS) hybrid cloud solutions, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform planning and integration consulting. Progent has over two decades of background providing advanced consulting expertise online, and Progent can make sure you successfully carry out your cloud migration projects on schedule and within your budget.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you orchestrate, automate and test a consistent process for restoring services quickly following an outage. SRM provides centrally managed and automated recovery, application mobility, and non-intrusive site migration, failback and re-protect. SRM also allows non-disruptive testing for site recovery, updates and patches and can generate audit reports to verify full service recovery, validate SLAs and demonstrate DR compliance. Progent can provide the support of a VCDX certified VMware SRM consulting expert to help your organization to plan, configure, test and administer a disaster recovery system powered by VMware SRM.
Progent's VMware vSphere experts have in-depth experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite tools for managing private and hybrid cloud environments that deliver high uptime, security, and application mobility. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network designer to assist you to create a completely virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed instantly and managed with a high level of automation regardless of the physical components making up the underlying IP network.
UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux experts and macOS and OS X technology specialists offer remote support services to address a wide array of computer technologies such as network architecture, messaging solutions, system and process security, plus UNIX/Linux and Windows integration. For server hardware economization and easy administration in networks that combine Linux with Microsoft Windows, Progent can provide VMware vSphere integration and Citrix XenServer support. Progent can also assist with transitioning from legacy applications to Microsoft Windows or Linux-based solutions. Progent's team-based approach to resolving network problems promotes quick escalation, if necessary, to consultants with task-relevant experience to tackle challenging situations. This expedites repair of urgent problems, reduces network downtime, and lowers support costs.
Major Linux versions for which Progent offers expertise include:
ProSight Fixed-price Managed IT Services for Small and Mid-size Organizations
Progent offers a selection of affordable, fixed-price managed services intended to allow small and medium-size businesses to benefit from the same cutting-edge technology deployed by some of the world's leading corporations. The ProSight series of IT management outsourcing services covers all critical aspects of information technology including email content filtering, security and compliance, cloud-based backup/recovery, network infrastructure health monitoring, virtual server hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection solution that incorporates next generation behavior-based analysis tools to guard endpoint devices as well as physical and virtual servers against new malware assaults such as ransomware and email phishing, which easily escape legacy signature-matching AV products. ProSight ASM protects local and cloud resources and provides a single platform to manage the entire threat lifecycle including filtering, identification, mitigation, cleanup, and post-attack forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Protection and Exchange Filtering
ProSight Enhanced Security Protection (ESP) services offer economical multi-layer security for physical and virtual servers, workstations, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alerts, endpoint management, and web filtering via leading-edge technologies incorporated within a single agent accessible from a unified console. Progent's security and virtualization consultants can help your business to plan and configure a ProSight ESP environment that addresses your company's unique requirements and that helps you demonstrate compliance with government and industry information security standards. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require urgent action. Progent's consultants can also help you to set up and verify a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and mid-sized businesses a low cost end-to-end solution for secure backup/disaster recovery. For a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup activities and enables fast restoration of vital files, applications and VMs that have become lost or damaged as a result of hardware failures, software bugs, natural disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery specialists can provide world-class support to configure ProSight DPS to to comply with regulatory standards such as HIPAA, FINRA, PCI and Safe Harbor and, when necessary, can assist you to recover your business-critical data. Find out more about ProSight Data Protection Services Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of leading information security vendors to deliver centralized control and comprehensive security for your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway device to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. Email Guard's cloud filter serves as a first line of defense and keeps most unwanted email from reaching your network firewall. This decreases your vulnerability to inbound attacks and conserves system bandwidth and storage space. Email Guard's onsite security gateway device provides a deeper level of inspection for inbound email. For outbound email, the onsite security gateway provides AV and anti-spam protection, DLP, and email encryption. The onsite gateway can also assist Exchange Server to track and safeguard internal email that originates and ends within your security perimeter. For more details, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller businesses to diagram, monitor, enhance and troubleshoot their networking hardware such as routers and switches, firewalls, and wireless controllers plus servers, client computers and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology maps are always current, copies and manages the configuration information of almost all devices on your network, monitors performance, and generates notices when potential issues are discovered. By automating time-consuming management activities, WAN Watch can knock hours off common chores like network mapping, expanding your network, finding appliances that require critical updates, or resolving performance issues. Learn more details about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your network operating at peak levels by tracking the health of critical computers that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your specified IT management staff and your assigned Progent consultant so that all looming issues can be resolved before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's network support professionals. With the ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the apps. Because the system is virtualized, it can be ported immediately to a different hardware environment without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, find and protect data about your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be alerted about impending expirations of SSLs ,domains or warranties. By updating and organizing your IT infrastructure documentation, you can save as much as 50% of time wasted looking for critical information about your IT network. ProSight IT Asset Management features a centralized location for storing and sharing all documents related to managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether youíre making enhancements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you need when you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost way for small and mid-size businesses to get an objective evaluation of the health of their IT system. Powered by some of the leading remote monitoring and management platforms available, and supervised by Progent's world-class group of IT experts, ProSight Network Audits show you how closely the configuration of your core infrastructure devices conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits such as a cleaner Active Directory system. Both also come with a year of advanced remote network monitoring and management. Benefits can include simpler management, improved compliance with data security regulations, higher utilization of IT resources, faster troubleshooting, more reliable backup and restore, and higher availability. Learn more information about Progent's ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service based on a phone discussion with a Progent information assurance expert. The interview is intended to help evaluate your organization's preparedness either to block or recover quickly following an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to collect information about your current AV defense and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow industry best practices to create a cost-effective AV and backup/recovery environment that meets your business requirements. For details, visit Progent's ProSight Ransomware Preparedness Report Service.
Special Consulting Services Available from Progent
Progent can provide the services of seasoned online consulting professionals for special IT programs. Billing charges for longer-term development or consulting tasks are determined based on the level of expertise of the engineers assigned. Progent's experience with these special fields of computer technology allows clients to complete major projects within budget and on time. Progent's project-based remote consulting services include:
How Your Southfield Company Can Contact Progent's Remote Support Professionals
Help Desk Call Center Support
Progent's Help Desk support alternatives for businesses with networks based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products include comprehensive Call Center services, co-managed Help Desk services, and Call Center operations consulting.
Progent's Standard Help Desk Services provide small organizations an end-to-end service desk solution that manages all facets of online Level 1 desktop technical support from service requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and management reports. Progent offers service desk support at a substantial discount off Progent's regular Level 1 desktop support rates, and Progent can provide the additional option of fast as-needed escalation to Level 2 and Level 3 experts to handle the most problems.
Progent's Call Center consulting support can guide you in building an effective new Call Center or improving your existing organization, evaluating or modifying Call Center software to meet the special needs of your business, or adding occasional phone support staff to reinforce your in-house Call Center group to handle demanding situations like software transitions, mass updates, or rolling out brand new business software.
Progent's Help Desk staff of veteran network professionals gives your customers in Southfield Michigan immediate assistance from an efficient network service resource with extensive background delivering telephone-based consulting and remote diagnostics for networks that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's concentration is to give the Help Desk Call Center perception as a key contributor to business success, and Progent's intent is to resolve instead of simply record technical problems.
- Business Applications Support: Education, Programming, and Problem Solving
Progent's Applications Experts Team provides phone-based and in-depth consulting expertise and training in key business application areas that include Enterprise Requirements Planning, MRP, custom financial systems, and CRM. Progent also can deliver consulting, customization, and training for Microsoft business applications including CRM, Microsoft Project, Microsoft Office 365 Word, and Office 365 Excel. To read additional information about Progent's consulting, programming, and education offerings, go to Progent's Business Application Experts Group.
- Unified and Automated Administration of Hybrid Cloud Environments
System Center 2016 centralizes and automates the management of hybrid cloud networks by offering comprehensive integration with Windows Server 2016 servers, Windows 10 clients; cohesive integration of multi-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and expanded cloud support including closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus native integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts can provide advanced remote and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to design and install a new implementation of System Center 2016, expand or optimize an existing one, upgrade smoothly from a previous version of System Center, or troubleshoot your System Center solution.
- Online Hybrid Network Monitoring and Reporting Services
Progent can deliver organizations in Southfield Michigan online hybrid network monitoring by providing System Center Operations Manager consulting and System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize Operations Manager to fit your environment so that your computer support is proactive and automated. By anticipating emerging trouble spots before they evolve into network outages, proactive monitoring can minimize disruptive and costly network failures. Progent can also use network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or macOS and OS X environments, Microsoft systems, or networks that support a mix of OS platforms.
To contact Progent about urgent online assistance with Microsoft, Apple macOS and OS X, or Linux/UNIX networks, visit Progent's Nationwide Phone-Based Help, phone 1-800-993-9400, or refer to Contact Progent.
For organizations and new businesses in Southfield Michigan, Progent's phone-based network support specialists are ready to deliver expert and affordable IT help the instant your company has to have it. More than a decade of offering remote repair services has led to Microsoft Partner certification for Progent's consulting experts and has helped Progent to develop world-class troubleshooting skills and to refine online access technology to fix IT problems rapidly while eliminating the expense and lost time associated with on-premises support calls.
Even if your Southfield office deals with a local independent support technician or maintains a full time organization that know how to handle day-to-day network problems, Progentís Microsoft certified engineers can still provide a convenient and seamless remote expansion of your on-site resources for situations when your regular IT support personnel either don't have the time or the experience to resolve unexpected network emergencies or especially challenging integration projects.
Details of Progent's Online Network Services for Southfield Michigan
Progent's phone support, remote repair, network security consulting, and network management services offer businesses in Southfield Michigan unparalleled leverage for your support investment. Whether you need one-time phone support and remote network repair or ongoing Help Desk services and network administration, Progent's experts can provide your organization enterprise-level network support while allowing you to eliminate the cost and administration overhead of carrying a large internal IT organization. Highlights of Progent's online help services include:
- Fast Telephone Access to Microsoft Certified Professionals
Progent's team of Microsoft-certified technicians can provide immediate and economical expertise to businesses in Southfield Michigan and is also ideal for networks in more remote areas that lack technicians with proven experience supporting Microsoft's latest family of server platforms. All Progent engineers have over 10 years of background integrating Microsoft solutions. As a Microsoft Partner consulting company, Progent has the use of a broad selection of Microsoft support tools, service databases, and continuing education.
- By the Minute Rates to Reduce Costs
Progent provides online support on a minute-by-minute billing plan, so you are billed only for the services you use. Progent requires no minimum charge for online help and requires no monthly retainer for support services delivered during regular working hours. This saves you from paying big invoices for routine repairs.
- Access to Cisco Network Design Specialists
Progent's registered experts for Cisco offers the services of on-staff professionals who have skill in designing, implementing, and troubleshooting networking environments based on Cisco products. Progent can provide a Cisco Certified Internetwork Expert or CCNP to help you create fast, high-availability, and protected infrastructure for local and remote networking.
- Application Specialists Team
Progent's core consulting services include technology integration, MS Exchange expertise, network security planning, and Help Desk sharing services. Progent's Experts group can provide in-depth consulting support for critical application areas. Help offered by the Application Experts Group covers:
Microsoft Dynamics GP Consulting and Customization
Microsoft Project and Project Online Expertise
Office 365 integration consulting
Office Excel and Microsoft Office 365 Excel Technical Support and VBA Programming
Microsoft Office Word and Office 365 Word Consulting
Business Information (BI) Reporting Development and Training
Microsoft Power BI Solutions
UNIX, Linux and Sun Solaris Integration
Microsoft SQL Server 2019 integration, Microsoft SQL Server 2017 planning and migration, SQL Server 2016 Application Design, and SQL Server 2014 Software Programming and Troubleshooting
Oracle Database Administration and Software Development
MySQL Database Administration and Application Development
Amazon Marketplace Web Service Programming
By offering a convenient centralized resource for network generalists and specialists, Progent can deliver fast, cost-effective, and comprehensive information technology solutions that match the unique requirements of your business.
- Sophisticated Remote Connectivity Software
Secure online connectivity permits Progent's service experts to observe exactly what your customers see. This makes it possible to find fast fixes to problems that could otherwise demand a costly onsite service call. State-of-the-art remote access tools and experienced engineers combine to allow Progent to repair most network problems rapidly and affordably. Progent is an industry leader in online support and automated system analysis.
- Support for Leading VPN Products
Progent supports secure Virtual Private Network connectivity for gateways from major VPN vendors such as Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN remote access enables the experts at Progent's Technical Response Center to access your network remotely without compromising network security.
- 24x7 Support for High Network Uptime
For offices with line-of-business applications, Progent can provide optional 24x7 remote technical services. Combined with automated 24x7 server monitoring based on MS System Center Operations Manager, this service can help produce maximum system availability.
- Help Desk Outsourcing
Progent's Help Desk support programs are intended especially for budget-conscious companies whose clients need instant recourse to a Help Desk service with expert telephone support and full escalation capability.
How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's number of employees, range of IT knowledge, fine tuned remote support software, and familiarity with corporate IT enable offices to escape the limitations associated with excessive reliance on smaller consulting organizations, individual freelance consultants, or limited in-house resources.
Progent stands out by providing:
How Does My Business Begin Getting Remote Network Help from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco Premier consultants average longer than a decade of hands-on professional background, in the trenches of network support, executing a wide range of IT tasks for a large array of businesses. Each Progent consultant shares a proven set of personal best practices which are combined into company-wide best practices training that Progent instills in its support personnel. This means that you get not only expert technical skills, but also a consultant with field-tested methods for using computer knowledge to repair real-world network problems rapidly.
- Value Pricing
Progent's pricing policy is to bill for online service and on-premises visits per minute. As a result, you pay just for received support. Progent does not impose a more expensive rate for off-hours or priority support, and inside California or in regions where Progent offers on-site service, Progent does not bill for travel time except for emergency support where on-site work is less than 4 hours. In addition, Progent applies no minimum fee and requires no monthly commitment for services delivered during regular working hours. Many support firms demand substantial minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity eliminates big bills for fast solutions so you will not be forced to permit simple problems to fester.
- Information Transfer
Progent practices knowledge transfer from Progent's support experts to customers. By teaching customers to deal with problems that are within their scope, Progent is able to concentrate on providing hard-to-find services where Progent faces little competition. Businesses who utilize familiar independent consultants or who employ internal support personnel benefit when Progent transfers knowledge about new technology and tested processes to make their IT environments more reliable, protected, and productive.
- Remote Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the few support companies to provide 24x7 network tracking services based on Microsoft System Center Operations Manager. MS System Center Operations Manager allows your computer maintenance to be proactive instead of reactive. By revealing potential issues before they cause downtime, system monitoring can save your information network from painful and costly service losses.
To get started with Progent's online help offerings or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network help, go to Immediate Network Support.