Immediate Online Troubleshooting for Southfield Computer Networks
Fast Remote Support for Southfield NetworksFor companies in Southfield or anywhere in Michigan, Progent offers online support for networks based on Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX technology. Progent's Microsoft Certified engineers have delivered remote support to companies in all 50 states in the U.S. (Check out testimonials from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-qualified network specialists to help with complex infrastructure problems, plus the services of CISA and CISSP-accredited security experts to help with high-level security architecture and troubleshooting issues.

Progent's remote technical support experts offer excellent value due to the fact that they have the real-world background and have access to the sophisticated tools needed to resolve most network problems rapidly. This lowers direct expenses because service calls accumulate minimal chargeable consulting minutes. Remote help also eliminates the expense of sending a consultant to your site. Your organization benefits even more in incidental costs by minimizing or avoiding system downtime and related costs stemming from business disruption, disgruntled customers and vendors, idle employees, and de-focused executives. Progent's extensive online consulting experience is particularly helpful for businesses that depend on public clouds for critical network infrastructure or software such as Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite tech support may not be useful.

Progent's billing model for remote help is designed to leverage your network support investment. Progent bills per minute for phone consulting, so you pay exclusively for the services that you receive. Unlike typical online service companies, Progent requires no service activation charge or minimum payments. Progent's per-minute billing unit and clean policy for pricing prevent situations where fast repairs somehow turn into big invoices. Progent's penchant for handling technical issues efficiently means you spends less money.

Progent's Online Consulting and Technical Support Services
Over the years, Progent has fine tuned a set of optimized tools and proven methodologies which promote the highest level of efficiency for online help and troubleshooting for IT systems of all sizes. Progent provides secure VPN support for VPN gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity permits the consultants of Progent's online support team to interface to your system without violating network security.

Progent's powerful service database system maintains thorough documentation for all service that Progent's customers have been provided. Progent's staff consultants have access to the details of assistance provided to every Progent client by every Progent engineer. This archive of trouble tickets and fixes is organized as an easily retrievable internal knowledge base that permits Progent's online support experts to share their experiences with the whole team to ensure that the value of Progent's support improves daily. Progent's advanced accreditations and close associations with important technology companies such as Cisco and Microsoft open up additional massive support knowledge bases and permit priority access to vendors' in-house support staff so Progent's online consulting experts are able to arrive at optimal resolutions in the least time.

Remote technical support services available from Progent to companies in Southfield and anywhere in the state of Michigan include:

Progent's ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent provides a selection of budget-friendly, flat-rate services intended to enable small and medium-size businesses to utilize the same advanced technology deployed by many of the world's leading enterprises. Progent's ProSight suite of network monitoring and management services addresses all key aspects of modern networking such as email protection, threat defense based on machine leaning, automated backup/recovery, infrastructure health monitoring, virtual server hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates next generation behavior-based machine learning tools to guard endpoints and physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which easily evade legacy signature-based AV tools. ProSight ASM safeguards local and cloud-based resources and offers a single platform to manage the complete malware attack progression including filtering, infiltration detection, mitigation, remediation, and forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services offer affordable multi-layer protection for physical servers and virtual machines, desktops, smartphones, and Exchange Server. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and responding to security assaults from all attack vectors. ProSight ESP offers firewall protection, penetration alerts, endpoint management, and web filtering through cutting-edge technologies packaged within one agent managed from a single console. Progent's security and virtualization experts can assist your business to design and configure a ProSight ESP deployment that meets your organization's unique needs and that allows you demonstrate compliance with legal and industry data protection regulations. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that call for urgent action. Progent's consultants can also help your company to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable end-to-end solution for reliable backup/disaster recovery (BDR). For a fixed monthly price, ProSight DPS automates and monitors your backup activities and enables fast restoration of vital data, applications and virtual machines that have become unavailable or damaged due to hardware breakdowns, software glitches, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery consultants can provide advanced expertise to configure ProSight DPS to to comply with regulatory standards like HIPPA, FIRPA, and PCI and, when needed, can help you to restore your business-critical information. Find out more about ProSight DPS Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the technology of top data security companies to provide web-based control and comprehensive protection for all your email traffic. The powerful architecture of Email Guard integrates cloud-based filtering with a local gateway appliance to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's cloud filter acts as a first line of defense and keeps most unwanted email from reaching your security perimeter. This reduces your exposure to inbound attacks and saves system bandwidth and storage space. Email Guard's onsite security gateway appliance adds a deeper level of inspection for incoming email. For outbound email, the onsite gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also help Microsoft Exchange Server to monitor and protect internal email that originates and ends inside your security perimeter. For more information, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    Progent’s ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to map, monitor, reconfigure and troubleshoot their connectivity hardware such as switches, firewalls, and access points as well as servers, client computers and other networked devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch ensures that network maps are always updated, captures and manages the configuration of almost all devices connected to your network, tracks performance, and generates alerts when problems are discovered. By automating tedious management and troubleshooting activities, WAN Watch can cut hours off ordinary tasks such as making network diagrams, expanding your network, locating devices that require critical updates, or resolving performance issues. Learn more about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system operating efficiently by tracking the health of critical computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your specified IT management staff and your Progent consultant so any looming problems can be resolved before they have a chance to disrupt your network Find out more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host set up and maintained by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the applications. Because the system is virtualized, it can be moved immediately to an alternate hardware solution without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, you are not tied one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, find and safeguard information related to your IT infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be alerted about impending expirations of SSL certificates or warranties. By cleaning up and managing your IT documentation, you can save up to half of time thrown away looking for critical information about your IT network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents required for managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether you’re making enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you need when you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and mid-size businesses to obtain an objective assessment of the health of their information system. Based on some of the leading remote monitoring and management tools in the industry, and overseen by Progent's certified group of IT experts, ProSight Network Audits help you see how closely the deployment of your core infrastructure devices conform to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits like a more manageable Active Directory environment. Both versions also come with a year of cutting-edge remote network monitoring and management. Benefits can include simpler network management, improved compliance with information security requirements, higher utilization of IT resources, quicker problem resolution, more reliable backup and restore, and less downtime. Learn more about Progent's ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a brief discussion with a Progent backup/recovery expert. The fact-finding interview is intended to help evaluate your organization's ability either to stop or recover rapidly following an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to gather information about your current antivirus tools and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow industry best practices to build a cost-effective AV and backup system that meets your business requirements. For details, visit The ProSight Ransomware Preparedness Report Service.

Additional Consulting Services Offered by Progent
Progent can provide the services of world-class remote consulting experts for special IT projects. Billing rates for longer-term consulting tasks are set based on the level of expertise of the engineers involved. Progent's experience with these special fields of information technology allows customers to execute major projects within budget and on schedule. Progent's special online engineering services include:

  • Help Desk Call Center Support
    Progent's Call Center service offerings for companies with networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include full-service Help Desk services, co-managed Help Desk support services, and Help Desk consulting. Progent's Standard Help Desk Services offer small organizations a comprehensive service desk solution that handles all facets of online desktop support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and management reports. Progent offers service desk support at a significant discount off Progent's regular Level 1 desktop service rates, and Progent offers the option of fast as-needed escalation to subject matter experts to resolve complex issues.

    Progent's Help Desk Call Center consulting expertise can aid you in building an effective new Call Center or revamping your existing one, selecting or enhancing Help Desk Call Center software products to address the unique requirements of your corporation, or providing occasional phone support personnel to supplement your internal Call Center team to deal with demanding situations such as software migrations, mass updates, or installing new applications.

    Progent's Help Desk team of experienced information technology consultants offers your workers in Southfield or anywhere in the state of Michigan instant assistance from an efficient network service group with years of experience providing telephone-based help and remote repair service for networks powered by Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's focus is to give the Call Center recognition as a key contributor to business efficiency, and Progent's goal is to solve instead of simply track IT issues.

  • Applications Services: Education, Development, and Integration
    Progent's Applications Consulting staff can supply online advanced consulting support and education in specific application fields including ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also offers consulting expertise, custom programming, and education for popular Microsoft business applications such as Microsoft CRM, MS Project, Office 365 Word, and Microsoft Office 365 Excel. To learn additional information about Progent's consulting, custom development, and training services, go to Progent's Applications Experts Team.

  • Unified and Automated Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks by offering advanced integration with Windows Server 2016, Windows 10 clients; cohesive integration of heterogeneous environments that include various Linux distributions, Hyper-V and VMware vSphere; and expanded cloud support such as closer integration with Intune for iPhone and Android smartphone management plus native integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer world-class remote and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to design and configure a new implementation of Microsoft System Center 2016, expand or optimize your current one, upgrade smoothly from a previous version of System Center, or debug your System Center solution.

  • Online IT Infrastructure Monitoring and Reporting Services
    Progent can deliver organizations in Southfield, or anywhere in the state of Michigan, remote hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize SCOM to fit your environment so that your network support is proactive rather than reactive. By uncovering emerging issues before they result in crashes, remote monitoring can ward off disruptive and expensive information system breakdowns. Progent can also deploy network monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or macOS and OS X environments, Microsoft Windows networks, or systems based on a variety of OS platforms.
How Your Southfield Business Can Contact Progent's Online Service Experts
To get in touch with Progent about urgent phone-based support with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX computer systems, go to Progent's Emergency Online Help, phone 1-800-993-9400, or visit Contact Progent. For businesses and new ventures in Southfield or throughout the state of Michigan, Progent's phone-based network support specialists can provide expert and economical system support whenever your company has to have it. Long experience offering online repair services has led to Microsoft Partner status for Progent's consulting experts and has enabled Progent to develop high-end troubleshooting skills and to refine online access technology to fix computer problems rapidly while avoiding the cost and lost productivity that comes with on-site service calls.

Even if your Southfield business has a regular freelance consultant or employs an in-house IT staff that can handle day-to-day network problems, Progent’s Microsoft and Cisco certified consultants can offer an easy and seamless virtual expansion of your on-site resources in cases when your regular service personnel either don't have the availability or the expertise to solve unexpected network emergencies or especially complicated integration problems.

Advantages of Progent's IT Support for Offices in Southfield
Progent's online network troubleshooting services allow your Southfield company to realize the advantages of on-call, enterprise-class IT support without the cost of maintaining an in-house IT organization. Your network will derive greater strategic value by being more reliable, productive, and protected. Advantages to your company include:

  • Convenient virtual extension of your local support resources
    For most offices in Southfield and throughout Michigan, local computer service resources, whether made up of outside consultants or a full-time IT staff, can take care of the majority of technical problems. However, major troubles sometimes spring up when your regular resources are too busy or absent, and some trouble may be associated with IT products that is beyond the scope of your usual service personnel. In these cases, Progent's online service specialists provide a convenient, quick, and economical solution to supplement your local help and to convey useful knowledge to improve your capability to handle downstream issues locally.

  • Less Reliance on Freelance Service Providers
    For network maintenance, smaller businesses commonly depend on individual freelance consultants. While independent consultants have smaller internal costs than larger service companies and can afford to charge lower rates, they are often overextended, making it impossible to respond quickly to urgent situations. If a freelance service provider is busy with another customer, sick, on vacation, or in class, the absence of reserve personnel may force your business to wait for assistance during an IT crisis. As your network grows, system downtime and problems with critical applications become more expensive. The budget you thought you were saving on a freelancer can be eaten up quickly by reduced productivity. Progent offers a reliable source of reserve support experts to make sure your IT system is always up and running.

  • Build a Scalable Foundation for Smooth Expansion
    Businesses typically begin with an IT system implemented on a modest budget. Without a scalable framework, band-aid repairs can get thrown onto a weak foundation. When a network grows, stability and expandability problems can hinder the productivity of the organization. Such badly designed environments require careful analysis, intelligent long-term planning, and extensive technical expertise to evolve to a network infrastructure that can deliver the stable foundation to meet critical business demands and simplify downstream growth.

  • Work with Problem Solvers Rather Than Technology Vendors
    Smaller organizations require guidance and technical education to navigate through an increasingly complicated maze of product options capable of accelerating business success and enhancing productivity. They do not need a network engineer who is attempting to resell a certain vendor's technology. IT support and product sales can lead to a scenario where the proposed solution is built around a profitable technology rather than the genuine needs of a client. Progent eliminates these conflicts by offering just services rather than products. This allows Progent to align technical expertise with the best interests of clients.

How Is Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's staff size, range of technical experience, refined remote support tools, and familiarity with enterprise networking enable businesses to escape the pitfalls of excessive dependence on smaller service organizations, individual freelance consultants, or limited internal IT help.

Progent adds value by providing:

  • Proven Methodology
    Progent’s staff of Microsoft and Cisco Premier experts average longer than a decade of hands-on industry background, at the forefront of IT support, executing a broad range of IT projects for a large array of businesses. Every Progent support professional shares a refined collection of personal best practices which are incorporated into company-wide best practices training that Progent instills in its support team. This guarantees that you get not only world-class IT capability, but also a support engineer with proven approaches for using computer knowledge to fix actual network problems efficiently.

  • Value Pricing
    Progent's pricing model is to charge for remote service and on-site help by the minute. As a result, you pay only for received support. Progent does not demand a more expensive rate for off-hours or urgent support, and within California or in regions where Progent provides on-premises service, Progent does not bill for travel time except for emergency support where on-site work is less than four hours. Also, Progent applies no minimum fee and requires no monthly commitment for services provided during normal business hours. Many support firms impose large minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity eliminates large bills for fast repairs so you won't be forced to permit simple problems to fester.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's support experts to customers. By teaching clients to resolve technical issues that are within their scope, Progent can concentrate on delivering high-value skills where Progent faces little competition. Businesses who utilize trusted freelance consultants or who maintain in-house IT personnel benefit when Progent passes on information about new technology and proven methodologies to make their IT environments more reliable, secure, and efficient.

  • Automated Network Monitoring with MS Operations Manager
    Progent is one of the few consulting companies to offer 24x7 network tracking services powered by MS System Center Operations Manager. Microsoft System Center Operations Manager causes your computer maintenance to be anticipatory instead of reactive. By uncovering potential problems before they cause lost productivity, system monitoring can keep your information network from stressful and expensive service disruptions.
How Does My Business Begin Getting Online Computer Support from Progent?
To get started with Progent's online help services or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT help, visit Immediate Network Support.