Fast and Affordable Remote Support for Southfield Michigan Networks
For businesses in Southfield Michigan, Progent offers online technical support for networks based on any mix of Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Premier professionals have delivered remote troubleshooting to businesses in every state in the U.S. (Refer to recommendations from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified network specialists to handle challenging networking problems, plus the services of CISA and CISSP-accredited cybersecurity consultants to help with high-level security architecture and troubleshooting issues.
Progent's online support engineers provide excellent value due to the fact that they have the practical background and are equipped with the advanced tools necessary to solve most network problems quickly. Efficient support lowers immediate costs since solutions use up fewer chargeable consulting minutes. Remote support also avoids the expense of sending a consultant to your site. Your organization benefits even more in incidental costs by reducing or avoiding system outages and related losses resulting from business disruption, disgruntled customers and vendors, unproductive workers, and distracted management. Progent's extensive online consulting know-how is particularly valuable in environments that rely on public clouds for vital network infrastructure or applications like Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises IT support may not be an alternative.
Progent's pricing model for remote help is structured to leverage your IT service investment. Progent bills per minute for telephone-based consulting, so you are invoiced only for the services that you receive. Unlike typical online support organizations, Progent imposes no initialization charge or minimum fees. Progent's one-minute granularity and simple model for pricing save you from situations where fast repairs somehow end up as big invoices. Progent's skill at disposing of problems quickly means you saves money.
Progent's Online Consulting and Technical Support Expertise
Over time, Progent has mastered a set of customized technologies and field-proven methodologies that allow the maximum degree of effectiveness for online help and troubleshooting for computer systems of all sizes. Progent offers secure VPN support for gateways from a variety of popular vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology enables the experts of Progent's online support team to link to your computer system without breaching system security.
Progent's advanced technical support reporting system keeps extensive records describing all support that Progent's customers have received. Progent's authorized service personnel have access to the history of services provided to every Progent client by any consultant. This history of problems and solutions is stored as a quickly accessible internal database that enables Progent's remote technical engineers to share their experiences company-wide to make sure that the quality of Progent's support services grows over time. Progent's advanced certifications and working relationships with important technology companies including Cisco and Microsoft open up additional vast support knowledge bases and permit quick access to manufacturers' in-house support staff with the result that Progent's online service experts can come up with the best resolutions promptly.
Online support services provided by Progent to clients in Southfield Michigan include:
Certified Microsoft Windows Expertise
Progent's Microsoft-premier online service experts can deliver computer system troubleshooting and consulting help for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your company the expertise of support professionals who can help you with a wide variety of platform support including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
Microsoft Exchange 2019 Server integration,
MS Exchange 2016 Server migration, Exchange Server 2013 integration,
Microsoft Exchange Server 2010 maintenance,
SharePoint Server 2019 design and configuration, SharePoint 2016 migration and hybrid integration support, Microsoft Teams configuration help, Microsoft Skype for Business Server migration support, Lync Server integration, and Microsoft Office Communications Server 2007 troubleshooting,
Forefront TMG administration and ISA Server 2006 migration, MS SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, SQL Server 2016 migration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager network monitoring,
Project Server training,
Microsoft Access Application Development and Troubleshooting,
SBS Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a broad range of affordable desktop services to assist your business to deploy, configure, repair, and administer workstations and laptops powered by Windows. Progent's desktop support services include offering Windows 10 integration help plus Microsoft System Center 2012 Configuration Manager design and installation, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune integration help to streamline the management of your PCs and web-facing mobile devices.
Contact a Cisco Certified Internetwork Expert for Complex Network Problem Solving
The Cisco Certified Internetwork Expert certification is the highest accreditation for network engineers, and indicates a person's technical knowledge at the expert level. Cisco-qualified CCIEs can handle even the most stubborn issues surrounding network infrastructure design, installation, management, security, and repair. Cisco CCIEs work with the highest priority with Cisco's in-house engineers in isolating problems with Cisco IOS network administration tools and developing alternate approaches or identifying program patches. CCIEs offer exceptional cost-effectiveness since their depth of expertise permits them to fix problems quickly. In common instances, less qualified engineers can wrestle for hours or even days with identical tasks that a CCIE can dispose of in minutes. Progent's Cisco CCIE certified consultants can communicate with your environment by means of sophisticated on-line support technology in order to perform efficient, secure, and affordable analysis and remediation.
Michigan State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Michigan.
Progent locations in Michigan State
Progent's CCIEs offer help for the complete line of Cisco's market leading family of networking devices by providing services such as:
CISSP and ISSAP Certified System Security Engineers
Progent's accredited CISM and CISSP security and compliance consultants offer a variety of system protection services to bolster the immunity of your Microsoft Windows, Apple macOS and OS X, Linux network against attacks or help you to recuperate rapidly after a serious penetration. Security services offered by Progent include: in depth data security audits utilizing tools such as GFI LANguard NSS, NMAP Port Scanner, and software from Metasploit and Nikto; fast recuperation from malicious assaults; installing firewalls; establishing secure techniques for remote and mobile connectivity; guarding your messaging infrastructure from viruses, spam and DHA attacks; and offering 24x7 network monitoring.
Progent offers expert remote support to help organizations of all sizes integrate their information networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to design and manage hybrid environments that can include Windows and Linux operating systems and applications in either cloud-centric systems or in hybrid network models that seamlessly combine local IT assets as well as cloud services. To assist you to incorporate public cloud services with physical datacenters, Progent offers a variety of public cloud integration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange,
Azure hybrid cloud planning and integration consulting, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform integration consulting. Progent has over 20 years of background providing advanced consulting services remotely, and Progent can help you complete your cloud integration projects quickly and affordably.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to define, automate and verify a consistent workflow for restoring services quickly after an outage. SRM provides centrally controlled and automated recovery, application mobility, and non-intrusive site migration, failback and site re-protect. Site Recovery Manager also supports non-intrusive testing for disaster recovery, updates and fixes and can generate audit reports to verify complete service restoration, validate Service Level Agreements and prove disaster recovery compliance. Progent can provide the skills of a VCDX certified VMware SRM consulting expert to help your organization to design, configure, test and maintain a DR solution based on VMware Site Recovery Manager.
Progent's VMware vSphere consultants have in-depth experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRO and vCloud Suite tools for managing private and hybrid cloud environments that deliver high uptime, data security, and application mobility. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network architect to help you to create a completely virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed in minutes and managed with a high level of automation independent of the hardware making up the underlying network infrastructure.
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux experts and Apple macOS and OS X specialists offer online support services to cover a broad spectrum of information technologies including system infrastructure, messaging systems, system and operational security, plus UNIX/Linux and Microsoft Windows integration. For server hardware economization and easy management in networks that combine Linux and Windows, Progent offers VMware integration and Citrix support. Progent can also help with migration from legacy systems to Microsoft Windows or Linux solutions. Progent's group-oriented methodology for solving network issues enables fast escalation, when required, to consultants with task-relevant expertise to tackle complex situations. This accelerates solutions of critical problems, reduces network downtime, and lowers support costs.
Important Linux variants for which Progent can provide expertise include:
ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent provides a family of low-cost, fixed-price services intended to allow small and mid-size organizations to benefit from the same best-of-breed IT solutions deployed by some of the world's top corporations. Progent's ProSight line of IT management outsourcing services addresses all critical facets of modern networking including email protection, threat defense based on machine leaning, cloud-based backup and disaster recovery, infrastructure management, VM cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes next generation behavior-based machine learning technology to defend endpoints as well as physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which easily get by legacy signature-matching AV tools. ProSight Active Security Monitoring protects local and cloud-based resources and offers a unified platform to address the entire malware attack progression including filtering, identification, mitigation, cleanup, and post-attack forensics. Key features include single-click rollback with Windows VSS and automatic system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Email Filtering
ProSight Enhanced Security Protection managed services offer ultra-affordable in-depth security for physical servers and VMs, workstations, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP provides firewall protection, intrusion alerts, endpoint control, and web filtering through leading-edge tools packaged within a single agent accessible from a single control. Progent's security and virtualization consultants can help you to design and configure a ProSight ESP environment that meets your company's unique needs and that helps you demonstrate compliance with legal and industry information security regulations. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require immediate action. Progent's consultants can also assist you to install and verify a backup and restore solution such as ProSight Data Protection Services so you can get back in business rapidly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and medium-sized businesses an affordable and fully managed service for secure backup/disaster recovery. Available at a fixed monthly rate, ProSight Data Protection Services automates your backup activities and allows fast recovery of vital data, applications and virtual machines that have become lost or damaged as a result of component breakdowns, software glitches, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local device, or to both. Progent's backup and recovery consultants can deliver world-class expertise to set up ProSight DPS to be compliant with regulatory standards like HIPAA, FIRPA, PCI and Safe Harbor and, when needed, can help you to recover your business-critical information. Learn more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the technology of leading data security vendors to deliver centralized management and comprehensive protection for all your email traffic. The powerful architecture of Progent's Email Guard managed service combines cloud-based filtering with an on-premises gateway appliance to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. The cloud filter acts as a first line of defense and keeps most threats from making it to your network firewall. This reduces your exposure to inbound attacks and saves system bandwidth and storage. Email Guard's on-premises gateway device adds a further layer of analysis for incoming email. For outbound email, the local security gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The local gateway can also help Microsoft Exchange Server to track and safeguard internal email that originates and ends within your corporate firewall. For more details, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller organizations to map out, monitor, optimize and troubleshoot their networking hardware like routers, firewalls, and wireless controllers plus servers, client computers and other networked devices. Using cutting-edge RMM technology, WAN Watch makes sure that network diagrams are kept current, captures and displays the configuration of almost all devices on your network, monitors performance, and generates alerts when problems are detected. By automating tedious management and troubleshooting activities, WAN Watch can knock hours off common tasks like making network diagrams, expanding your network, finding appliances that require critical software patches, or identifying the cause of performance issues. Find out more about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system running at peak levels by checking the state of vital assets that drive your business network. When ProSight LAN Watch detects an issue, an alert is sent automatically to your designated IT personnel and your Progent engineering consultant so any looming issues can be resolved before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host configured and managed by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be ported immediately to an alternate hardware environment without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and protect data related to your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be warned about impending expirations of SSLs or domains. By updating and managing your IT infrastructure documentation, you can save up to half of time thrown away looking for vital information about your IT network. ProSight IT Asset Management features a common location for storing and collaborating on all documents required for managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether youíre planning improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you need as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size organizations to obtain an unbiased evaluation of the overall health of their IT system. Based on some of the leading remote monitoring and management (RMM) platforms available, and overseen by Progent's certified group of information technology experts, ProSight Network Audits show you how closely the configuration of your essential infrastructure assets conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits like a cleaner Active Directory environment. Both also come with one year of cutting-edge remote network monitoring and management (RMM). Benefits can include lower-cost network management, better compliance with government and industry security standards, higher utilization of network resources, quicker problem resolution, more reliable backup and restore, and increased uptime. Read more information about Progent's ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service built around a brief phone interview with a Progent backup/recovery expert. The interview is designed to help evaluate your organization's ability to block or recover quickly following an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to collect information concerning your current AV defense and backup system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow best practices to create a cost-effective security and backup environment that meets your business requirements. For details, refer to The ProSight Ransomware Preparedness Report Service.
Special Consulting Services Available from Progent
Progent offers the services of world-class remote consulting professionals for special IT projects. Progent's charges for ongoing consulting projects are set based on the qualifications of the engineers assigned. Progent's background in these special fields of computer technology allows clients to execute major projects within budget and on time. Progent's project-based online engineering services include:
How Your Southfield Company Can Contact Progent's Online Support Experts
Help Desk Call Center Expertise
Progent's Call Center support alternatives for businesses with environments based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk services, shared Help Desk services, and Helpdesk operations consulting.
Progent's Standard Help Desk Services provide smaller organizations an end-to-end service desk solution that manages all aspects of remote Level 1 desktop technical support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and reporting. Progent offers call desk services at a significant discount off Progent's normal Level 1 desktop service rates, and Progent can provide the option of fast on-demand escalation to subject matter experts to handle complex issues.
Progentís Help Desk Co-management services make it possible for your IT organization to share responsibilities for Help Desk services seamlessly between your in-house IT staff and Progent's nationwide pool of seasoned technical support engineers and subject matter experts. Progentís shared Help Desk service is an advanced service desk solution built around the top professional services automation platform for handling service requests, ticket lifecycle, responsibility, status tracking, and metrics.
Progent's Help Desk team of veteran network professionals provides your customers in Southfield Michigan rapid communication with an effective support group with years of background delivering telephone-based help and online troubleshooting for computer environments that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's focus is to earn the Help Desk Call Center the reputation as a solid enabler of business productivity, and Progent's aim is to fix and not merely document technical problems.
- Applications Support: Training, Development, and Integration
Progent's Applications Consulting Team provides remote and in-depth consulting support and training in specific business application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can deliver expertise, customization, and training for familiar Microsoft applications including Microsoft CRM, Microsoft Project, Office 365 Word, and Microsoft Office 365 Excel. For additional information on Progent's expertise, custom programming, and training services, see Progent's Applications Experts Services.
- Centralized and Streamlined Management of Hybrid Cloud Networks
Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments by offering advanced support for Windows Server 2016, Windows 10; seamless management of multi-OS environments that incorporate various Linux distributions, Hyper-V and VMware; and better cloud support such as tighter integration with Intune for Apple iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer world-class online and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help you to plan and configure a new implementation of System Center 2016, expand or optimize an existing one, upgrade efficiently from a prior release of System Center, or debug your System Center solution.
- Remote Hybrid Network Monitoring and Reporting Services
Progent can deliver companies in Southfield Michigan remote hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager consulting services and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can customize Operations Manager for your environment so that your IT maintenance is proactive and automated. By exposing possible trouble spots before they evolve into network outages, remote monitoring can avoid inconvenient and expensive service crises. Progent can also deploy network monitoring utilities like Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or macOS and OS X systems, Microsoft Windows systems, or networks powered by multiple operating systems.
To get in touch with Progent about urgent remote help with Microsoft, macOS and OS X, or Linux environments, go to Progent's Emergency Phone-Based Help, telephone 1-800-993-9400, or visit Contact Progent.
For businesses and startups in Southfield Michigan, Progent's phone-based computer support engineers can provide professional and economical system help the moment your company has to have it. More than 15 years of providing online technical assistance has led to Microsoft Partner certification for Progent's consultants and has enabled Progent to acquire high-end troubleshooting capability and to refine online access tools to solve computer problems quickly while eliminating the cost and lost time that comes with on-site service visits.
Even if your Southfield office deals with a local independent consultant or maintains a full time organization that know how to handle day-to-day network problems, Progentís Microsoft and Cisco certified consultants are available to provide an easy and seamless remote extension of your local resources for situations when your regular service personnel either lack the time or the experience to address sudden system crises or especially complex integration problems.
Advantages of Progent's Network Help for Businesses in Southfield Michigan
Progent's remote network troubleshooting services allow your Southfield organization to experience the advantages of on-call, world-class IT support without the cost of managing an in-house IT organization. Your information system will acquire added strategic value by being more reliable, efficient, and secure. Advantages to your business include:
- Convenient virtual extension of your on-site IT resources
For most organizations in Southfield Michigan, nearby network service providers, whether made up of freelance consultants or a full-time maintenance staff, can take care of typical technical problems. However, serious problems might strike when local resources are overstretched or absent, and some trouble may stem from IT products that is unfamiliar to your onsite service personnel. In these situations, Progent's online service experts give you a convenient, fast, and affordable solution to augment your regular resources and to transfer valuable knowledge to increase your capability to deal with downstream issues locally.
- Less Reliance on Individual Consultants
For network maintenance, smaller businesses often rely on independent freelance service providers. Although freelance consultants carry less overhead than big service organizations and can often charge marginally less, they are occasionally stretched too thin, making it impossible to respond quickly to crisis situations. If a freelance service provider is busy with another client, ill, on a trip, or in training, the absence of backup help may require your company to wait for assistance during an emergency. As your business expands, system downtime and trouble with vital applications are more expensive. The budget you thought you were conserving on an independent can be eaten up fast by lost productivity. Progent provides an on-call source of backup service expertise to insure your network stays up and running.
- Create a Solid Foundation for Smooth Growth
Businesses typically begin with an information system created on a shoestring budget. Without a robust infrastructure, band-aid repairs can get piled onto a shaky foundation. As a company grows, reliability and expandability problems can impede the productivity of the organization. Such badly built environments need proper analysis, smart long-term planning, and wide technical knowledge to upgrade to a system architecture that can provide the solid foundation to handle vital business demands and simplify future growth.
- Interact with Problem Solvers Rather Than Product Vendors
Smaller companies require advice and technical education to negotiate an increasingly complicated array of product options capable of promoting business growth and enhancing productivity. These companies hardly need a network engineer who is trying to resell a certain vendor's products. Network consulting and product selling can result in a situation where the recommended
solution is designed around a profitable product instead of the true needs of a client. Progent avoids these dilemmas by offering just services rather than products. This enables Progent to match IT expertise with the real needs of customers.
What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Partner consulting company and Progent's number of employees, depth of IT knowledge, refined remote support software, and familiarity with enterprise networking enable companies to escape the limitations associated with excessive dependence on smaller consulting organizations, individual freelance consultants, or over-stretched in-house IT help.
Progent adds value by providing:
How Does My Business Start Getting Remote Computer Support from Progent?
- In-depth Knowledge of Microsoft's Entire Range of Servers
Progent can provide world-class expertise for Microsoftís powerful server products with services such as Microsoft Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and deployment help, Windows Server 2008 upgrades, Windows 2003 upgrades, MS Exchange 2019 deployment, Microsoft Exchange 2016 Server migration, Exchange Server 2013 configuration, Exchange Server 2010 maintenance, Microsoft Exchange 2007 Server and Exchange Server 2003 moves, plus Microsoft SQL Server 2019 configuration consulting, MS SQL Server 2017 planing and migration, SQL Server 2016 integration, Microsoft SQL Server 2014 consulting support, and Microsoft SQL Server 2012 maintenance.
- Value Pricing
Progent's pricing model is to charge for online service and in-person visits per minute. As a result, you owe only for received services. Progent does not demand a higher rate for off-hours or priority service, and inside California or in regions where Progent provides on-site service, Progent does not bill for travel except for urgent calls where on-site work is less than 4 hours. In addition, Progent imposes no initialization charge and requires no retainer for services delivered during regular working hours. Many service organizations demand substantial minimum fees or charge for every quarter hour or longer. Progent's fine granularity eliminates large invoices for fast solutions so you will not be tempted to permit less critical problems to fester.
- Full Documentation of Delivered Services
Progent has created a comprehensive support reporting system that records and organizes detailed documentation for all billed services. Unlike many independent consultants or small support firms who provide minimal documentation or details of tasks performed, every service provided by Progent is accompanied by comprehensive documentation. Each Progent consultant has access to the support reports sent by every staff member to every client. The practice of documenting and organizing service activity allows more effective service and eliminates a variety of common problems such as when a support client is effectively held hostage to a consultant who refuses to let go of vital service information.
- Remote Network Monitoring with MS Operations Manager
Progent is one of the few support companies to offer 24x7 system monitoring services powered by Microsoft Operations Manager. MS System Center Operations Manager causes your computer support to be anticipatory instead of reactive. By revealing possible problems before they result in downtime, system monitoring can save your information network from painful and costly availability disruptions.
To initiate Progent's online help services or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT support, visit Immediate Online Support.