Fast Online Troubleshooting for Southfield Computer Networks
For companies located in Southfield or anywhere in Michigan, Progent provides online help for computer systems powered by Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier professionals have provided remote troubleshooting to businesses in all 50 states in the United States. (Check out recommendations from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE engineers to help with challenging infrastructure problems, as well as the assistance of CISSP-certified security consultants to help with high-level security architecture and troubleshooting jobs.
Progent's online support experts offer excellent leverage because they have the real-world background and are equipped with the sophisticated technology required to resolve most information system problems quickly. This lowers immediate expenses because solutions use up minimal chargeable minutes. Remote help also avoids the cost of sending an engineer to your site. Your organization benefits even more with incidental expenses by minimizing or eliminating system downtime and related losses stemming from business disruption, upset clients, unproductive workers, and de-focused executives. Progent's advanced online consulting expertise is especially valuable for businesses that depend on public clouds for vital network infrastructure or software such as Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises support may not be useful.
Progent's billing policy for online help is structured to leverage your network support dollar. Progent charges on a per-minute basis for telephone-based assistance, so you are billed just for the services that you receive. In contrast to many online service organizations, Progent requires no startup surcharge or minimum payments. Progent's per-minute billing unit and clean model for pricing do away with situations where speedy. minor fixes somehow end up as big bills. Progent's skill at solving technical issues efficiently means you spends less cash.
Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has fine tuned a collection of optimized technologies and proven methodologies that allow the highest level of effectiveness for remote consulting and troubleshooting for IT networks of any size. Progent offers safe Virtual Private Network support for VPN gateways from a variety of popular companies such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity enables the experts of Progent's remote service group to link to your environment remotely without compromising network security.
Progent's proven service database system stores comprehensive records for all service that Progent's customers have been provided. Progent's authorized engineers have access to the details of assistance delivered to each client by any engineer. This history of trouble tickets and solutions is organized as a quickly exploitable proprietary knowledge base that enables Progent's online technical engineers to share their knowledge with the whole team to ensure that the value of Progent's support services improves daily. Progent's extensive list of accreditations and working associations with major industry leaders including Cisco and Microsoft open up other extensive technical databases and permit priority access to manufacturers' internal support staff so Progent's online consulting specialists can arrive at the best resolutions promptly.
Remote services available from Progent to businesses in Southfield and throughout the state of Michigan include:
Authorized MS Windows Experts
Progent's Microsoft-premier online support professionals can provide computer system repair and consulting support for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your business the assistance of consulting engineers who can help you with a broad variety of platform support services including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
MS Exchange 2016 migration, Exchange 2013 configuration,
Exchange Server 2010 management,
SharePoint Server application development,
Skype for Business Server planning and deployment consulting, Microsoft Lync Server management, and Microsoft Communications Server troubleshooting,
Microsoft Forefront Threat Management Gateway management and ISA Server 2006 migration, Microsoft SQL Server 2017 consulting,
SQL Server 2016 migration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring,
Project Server and Project Server Online planning,
Microsoft Office Access Application Development and Troubleshooting,
Small Business Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition offers a broad array of cost-effective desktop support services to assist you company to deploy, configure, repair, and manage workstations and notebooks based on Microsoft Windows. Progent's PC desktop consulting services include providing Windows 10 migration support as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune expertise to centralize the management of your desktops and web-facing mobile devices.
Contact a Cisco Certified Internetwork Expert for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the highest recognition for networking professionals, and validates an individual's networking knowledge at the master level. Cisco CCIEs can handle even the most stubborn issues occurring in network design, integration, maintenance, compliance, and troubleshooting. Cisco qualified CCIEs can cooperate with the highest priority with Cisco's internal product support engineers in isolating anomalies with IOS network administration utilities and coming up with workarounds or locating program updates. CCIEs are an excellent cost-effectiveness because their deep experience allows them to resolve problems quickly. In common instances, less qualified service providers can struggle for many hours or days with identical tasks that a Cisco CCIE can resolve in a few minutes. Progent's Cisco CCIE certified support experts can tie into your network via sophisticated remote support technology to provide quick, secure, and economical diagnosis and remediation.
Detroit Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Detroit Metro Area.
Progent locations in the Detroit Metro Area
Progent's Cisco CCIEs offer expertise in the entire range of Cisco's top-selling family of networking devices. Cisco infrastructure support available from Progent includes ASA 5500-X Next Generation firewalls with Firepower integration and troubleshooting, Cisco routers planning and management, Catalyst switch consulting services, Cisco Nexus switch support, Cisco Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager/CallManager configuration and troubleshooting, Cisco Voice over IP phones and IP video desktop phones support and Cisco wireless IP phones solutions, Cisco Meraki wireless AP layout and set up, Aironet Access Points consulting services, Cisco wireless controllers consulting, Cisco VPN Consulting expertise, and SIP and CUBE integration solutions for SIP trunks and Cisco CUBE integration consulting. Progent can also provide remote and onsite Wi-Fi site surveys to assist you to modernize your Wi-Fi infrastructure.
CISSP and ISSAP Premier System Security Engineers
Progent's certified CISM and CISSP security and compliance experts offer a variety of system protection services that can improve the safety of your Microsoft Windows, Apple macOS and OS X, or Linux environment against assaults or help your company to clean up quickly after a damaging breach. Security solutions available from Progent include: comprehensive information security and compliance evaluation using tools such as GFI LANguard, NMAP Port Scanner, and software from Solar Winds tools and Hydra; rapid recovery from virus and worm assaults; setting up firewalls; designing safe architectures for off-site and mobile communication; securing your email system against viruses, spam and DHA attacks; and offering round-the-clock proactive monitoring.
Hybrid Cloud Integration Solutions
Progent offers expert online consulting support to help companies of all sizes integrate their IT infrastructure with popular public clouds including Microsoft Azure and Amazon Web Services. Progent can assist your it team to design and manage cost-effective environments that can include Windows and Linux systems and apps in both cloud-centric systems or in hybrid architectures that combine physical resources as well as cloud services. To assist you to incorporate public cloud services with networks, Progent offers a range of cloud migration services such as Office 365 Exchange Online integration with on-premises Exchange deployments,
Microsoft Azure hybrid cloud planning and integration services, Amazon Web Services hybrid cloud integration, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of experience delivering high-level consulting support online, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and within your budget.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that lets you define, automate and test a repeatable runbook for restoring applications and services quickly after a breakdown. Site Recovery Manager supports centrally managed and automated disaster recovery, application mobility, plus non-disruptive site relocation, failback and site re-protect. SRM also allows non-intrusive testing for disaster recovery, upgrades and fixes and can produce reports to confirm full service restoration, validate SLAs and demonstrate compliance. Progent offers the support of a VCDX certified VMware SRM consultant to help your organization to design, deploy, test and administer a DR solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants have extensive experience of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud tools for administering private and hybrid cloud environments that provide high availability, security, and application mobility. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network architect to help your organization to create a completely virtualized Software Defined Data Center that can be provisioned or migrated in minutes and administered with a high degree of automation regardless of the physical components used by the underlying network infrastructure.
UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux experts and Apple macOS and OS X specialists offer phone-based support services to address a broad array of information technologies including network infrastructure, messaging systems, network and operational security, plus UNIX and Windows coexistence. For server hardware consolidation and simplified management in environments that incorporate Linux-based systems and Windows, Progent can provide VMware consulting and Citrix expertise. Progent can also help with migration from older applications to MS Windows or Linux-powered solutions. Progent's group-based approach to solving network issues enables fast escalation, if necessary, to consultants with task-relevant experience to handle challenging situations. This accelerates repair of urgent problems, reduces lost productivity, and cuts service expense.
Progent's UNIX and Linux support engineers can provide urgent online assistance diagnosing anomalies affecting UNIX, Linux, or Solaris networks based on leading derivatives of UNIX such as:
Mac OS X
IBM AIX Open UNIX
Berkeley UNIX (BSD)
Silicon Graphics IRIX
Progent's ProSight Fixed-price Managed IT Services for Small and Mid-size Businesses
Progent provides a family of affordable, fixed-price managed services designed to enable small and mid-size businesses to benefit from the same advanced technology deployed by some of the industry's top corporations. The ProSight series of outsourced network management services covers all critical facets of modern networking including email content filtering, security and compliance, automated backup/recovery, infrastructure health monitoring, virtual server hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes cutting edge behavior machine learning tools to guard endpoint devices and physical and virtual servers against modern malware assaults such as ransomware and email phishing, which easily get by traditional signature-based anti-virus tools. ProSight ASM safeguards local and cloud resources and provides a single platform to address the complete threat lifecycle including blocking, detection, mitigation, remediation, and post-attack forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection managed services deliver ultra-affordable multi-layer protection for physical servers and virtual machines, workstations, mobile devices, and Exchange Server. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP offers firewall protection, penetration alarms, endpoint control, and web filtering via leading-edge technologies incorporated within one agent accessible from a unified console. Progent's data protection and virtualization experts can help your business to design and implement a ProSight ESP deployment that addresses your organization's specific requirements and that allows you demonstrate compliance with legal and industry data protection regulations. Progent will help you define and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require urgent action. Progent's consultants can also assist your company to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and medium-sized businesses an affordable end-to-end solution for reliable backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight Data Protection Services automates your backup activities and allows fast restoration of vital files, applications and VMs that have become lost or corrupted as a result of hardware failures, software bugs, disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images/, as well as Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup consultants can provide world-class support to configure ProSight Data Protection Services to be compliant with regulatory requirements like HIPPA, FIRPA, and PCI and, when needed, can assist you to recover your critical information. Learn more about ProSight DPS Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of leading data security vendors to provide web-based management and comprehensive security for your email traffic. The hybrid structure of Email Guard managed service integrates cloud-based filtering with an on-premises gateway device to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's cloud filter acts as a first line of defense and blocks most unwanted email from reaching your network firewall. This reduces your exposure to inbound attacks and conserves network bandwidth and storage space. Email Guard's onsite security gateway device provides a further level of analysis for incoming email. For outgoing email, the local gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local security gateway can also assist Microsoft Exchange Server to track and protect internal email that originates and ends within your security perimeter. For more information, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to diagram, monitor, optimize and debug their connectivity hardware like routers and switches, firewalls, and wireless controllers plus servers, printers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that network maps are always current, captures and displays the configuration of almost all devices on your network, monitors performance, and generates alerts when potential issues are discovered. By automating time-consuming management processes, WAN Watch can cut hours off ordinary tasks such as network mapping, reconfiguring your network, finding appliances that need important updates, or isolating performance problems. Learn more details about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management (RMM) technology to help keep your IT system operating efficiently by tracking the health of critical computers that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your specified IT management personnel and your Progent consultant so any looming issues can be addressed before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and maintained by Progent's IT support experts. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system platforms, and the applications. Since the environment is virtualized, it can be ported easily to an alternate hosting environment without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, find and safeguard data about your network infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates or warranties. By updating and managing your IT documentation, you can eliminate as much as 50% of time thrown away trying to find critical information about your network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents related to managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether youíre making improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you need as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size organizations to obtain an objective assessment of the health of their information system. Based on some of the leading remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits show you how closely the configuration of your core infrastructure assets adhere to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant ROI like a cleaner Active Directory system. Both also come with one year of advanced remote network monitoring and management (RMM). Benefits can include easier network management, better compliance with data security standards, more efficient utilization of IT assets, faster troubleshooting, more reliable backup and restore, and less downtime. See more about Progent's ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service centered on a brief discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to help evaluate your company's preparedness either to block or recover quickly after an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to collect information concerning your existing AV defense and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply industry best practices to deploy an efficient AV and backup/recovery system that aligns with your company's needs. For additional information, see Progent's ProSight Ransomware Preparedness Report Service.
Special Support Programs Offered by Progent
Progent can provide the services of world-class online consulting experts for contract information technology projects. Billing charges for longer-term consulting projects are set based on the qualifications of the engineers required. Progent's experience with these important fields of information technology enables clients to complete critical projects within budget and on schedule. Progent's project-based online engineering solutions include:
How Your Southfield Company Can Contact Progent's Online Support Professionals
Help Desk Support
Progent's Help Desk service options for companies with environments based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include full-service Help Desk Call Center outsourcing, virtual Helpdesk support services, and Helpdesk process consulting. Progent's Call Center outsourcing services are designed for companies who lack the money or time to assemble and manage an in-house Help Desk but who need quick communication with an efficient Help Desk with proficient telephone support plus the expertise to escalate the most challenging problems to high-level consultants.
Progentís Virtual Call Center is intended for bigger companies and serves as a seamless reinforcement of your existing Helpdesk team. Progent's Virtual Help Desk Call Center can act as a an escalation option for complex computer system challenges, or be available in those circumstances when your ordinary resources are overwhelmed.
Progent's Help Desk Call Center staff of seasoned information technology consultants offers your clients in Southfield or anywhere in the state of Michigan quick access to an efficient network service resource with years of background offering telephone-based support and remote diagnostics for computer environments based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's concentration is to earn the Help Desk Call Center recognition as a major contributor to business success, and Progent's policy is to fix instead of merely document technical issues.
- Business Applications Support: Education, Development, and Problem Solving
Progent's Applications Consulting Group provides online advanced consulting expertise and education in specific business application areas including ERP, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also offers expertise, custom programming, and education for familiar Microsoft applications including Microsoft CRM, MS Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To read additional information on Progent's consulting, programming, and education services, refer to Progent's Applications Experts Group.
- Centralized and Streamlined Administration of Hybrid Cloud Environments
System Center 2016 unifies and automates the administration of hybrid cloud networks by offering advanced integration with Windows Server 2016, Windows 10; cohesive integration of mixed-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and better cloud support such as closer integration with Intune for Apple iPhone and Android smartphone administration plus built-in integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants offer advanced online and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to design and install a new implementation of Microsoft System Center 2016, extend or optimize your current one, upgrade smoothly from a previous release of System Center, or debug your System Center solution.
- Remote Hybrid Network Monitoring Services
Progent can deliver companies in Southfield, or anywhere in the state of Michigan, online IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager troubleshooting and support. Progent can adapt SCOM to suit your environment so that your computer maintenance is proactive and automated. By spotting emerging trouble spots before they result in crashes, proactive monitoring can avoid stressful and costly service failures. Progent can also deploy network monitoring utilities like Nagios and MRTG to diagnose UNIX, Linux, Solaris, or macOS and OS X environments, Microsoft Windows systems, or systems that incorporate multiple OS platforms.
To contact Progent about emergency remote assistance with Microsoft Windows, Apple macOS and OS X, or Linux computer systems, go to Progent's Urgent Remote Support, telephone 1-800-993-9400, or go to Contact Progent.
For companies and startups in Southfield or throughout the state of Michigan, Progent's phone-based network support engineers can deliver expert and affordable system support whenever your company requires it. More than a decade of delivering remote technical assistance has earned Microsoft Partner certification for Progent's consulting experts and has helped Progent to develop high-end troubleshooting capability and to fine tune online connectivity technology to fix IT problems rapidly while eliminating the cost and lost time that comes with on-site service visits.
Even if your Southfield company works with a regular independent support technician or employs an in-house organization that know how to deal with common network problems, Progentís Microsoft and Cisco certified engineers can still provide a convenient and transparent virtual extension of your local resources for situations when your regular IT support personnel either don't have the time or the expertise to deal with unexpected system crises or especially tough integration problems.
Details of Progent's Online Computer Support for Southfield
Progent's online support, remote repair, system security expertise, and system management services offer offices in Southfield or anywhere in the state of Michigan the greatest leverage for your IT investment. Whether you require occasional telephone help and Internet-based network repair or full-time Help Desk Call Center services and network management, Progent's experts can deliver your company enterprise-level IT support while allowing you to avoid the cost and administration overhead of running a large internal IT staff. Key features of Progent's National Remote Support program include:
- Immediate Telephone Access to Microsoft Premier Professionals
Progent's team of Microsoft-certified engineers can provide immediate and economical expertise to offices in Southfield and is also ideal for customers in geographic areas of Michigan that have a limited supply of consultants with in-depth expertise supporting Microsoft's latest line of server platforms. All Progent phone support staff have over 10 years of background supporting Microsoft products. As a Microsoft Partner consulting company, Progent has the advantage of a broad range of Microsoft support tools, technical information, and continuing education.
- By the Minute Billing to Minimize Costs
Progent offers online help on a per-minute basis, so you are charged only for the services you use. Progent has no minimum charge for online support and requires no monthly retainer for support services delivered during normal business hours. This keeps you from facing big invoices for routine fixes.
- Access to Cisco Certified Network Infrastructure Specialists
Progent's registered experts for Cisco can provide help from authorized professionals who have experience in planning, implementing, and troubleshooting networking environments powered by Cisco technology. Progent can offer a CCIE or Cisco Certified Network Professional to help you create fast, reliable, and protected connectivity for fixed and mobile networking.
- Application Specialists Team
Progent's basic support services consist of system integration, Microsoft Exchange Server expertise, corporate security planning, and Help Desk outsourcing services. Progent's Experts group can provide world-class consulting support in critical business applications. Help available from the Application Experts Group covers:
Dynamics GP/Great Plains Support and Programming
Microsoft Office Project Support
Microsoft Office 365 integration consulting
Office Excel and Office 365 Excel Technical Support and VBA Programming
Office Word and Microsoft Office 365 Word Support
BI Reporting Consulting and Training
Business Information (BI) Reporting Consulting and Troubleshooting
UNIX, Linux and Sun Solaris Support
Microsoft SQL Server 2017 planning and migration, Microsoft SQL Server 2016 Software Programming, and Microsoft SQL 2014 Application Development and Debugging
Oracle Project Management and Application Programming
MySQL Management Support and Application Programming
Apple Macintosh Support
Amazon MWS Application Development
By offering a full service centralized resource for network generalists and application experts, Progent is able to deliver timely, affordable, and comprehensive IT solutions that address the specific requirements of your business.
- Sophisticated Remote Access Tools
Secure remote connectivity allows Progent's service professionals to observe exactly what your users see. This makes it possible to find quick solutions to issues that might otherwise demand an expensive onsite service call. Sophisticated remote access tools and expert technicians together allow Progent to resolve most IT issues rapidly and economically. Progent is an industry leader in online support and remote system tracking.
- Support for Popular VPN Products
Progent can provide safe VPN connectivity for gateways from leading VPN providers including Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN online connectivity allows the engineers at Progent's Technical Response Center to access your system remotely without jeopardizing system security.
- 24-hour Support for High System Availability
For businesses with line-of-business applications, Progent can provide optional round-the-clock remote technical services. Combined with automated 24x7 server monitoring based on Microsoft System Center Operations Manager, this service can help produce high system availability.
- Help Desk Outsourcing
Progent's Help Desk Call Center services are designed especially for budget-conscious organizations whose clients need instant recourse to a Help Desk service with expert phone support and full escalation capability.
What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner consulting company and Progent's staff size, depth of technical knowledge, refined support tools, and familiarity with enterprise networking enable companies to avoid the limitations of excessive reliance on smaller consulting organizations, individual freelance consultants, or limited in-house IT help.
Progent adds value by providing:
How Does Our Company Begin Getting Remote Technical Support from Progent?
- Certified Knowledge of Microsoft's Entire Line of Server Platforms
Progent can provide world-class expertise for Microsoftís leading server products with services such as Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server migration and deployment support, Windows Server 2008 support, Windows 2003 maintenance, Microsoft Exchange 2016 migration, Microsoft Exchange 2013 consulting, Exchange Server 2010 support, Exchange 2007 Server and Microsoft Exchange Server 2003 migration, plus MS SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration and development, SQL Server 2014 support, and Microsoft SQL Server management support.
- Value Pricing
Progent's pricing model is to charge for phone support and in-person help by the minute. As a result, you are invoiced just for delivered services. Progent does not impose a higher rate for after-hours or priority service, and within California or in regions where Progent provides in-person support, Progent does not bill for travel except for emergency calls where on-site work is less than four hours. In addition, Progent imposes no minimum charge and asks no monthly commitment for services provided during normal working hours. Many service organizations impose large minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity does away with large invoices for quick solutions so you will not be forced to allow minor problems to fester.
- Information Transfer
Progent practices knowledge transfer from Progent's consultants to clients. By educating customers to resolve technical issues that are within their comfort zone, Progent can concentrate on offering hard-to-find skills where Progent faces few competitors. Companies who utilize trusted independent consultants or who maintain in-house IT staffs benefit when Progent transfers knowledge about new technology and proven methodologies to make their networks more reliable, protected, and productive.
- 24x7 Server Monitoring with MS System Center Operations Manager
Progent is one of the few IT service firms to offer round-the-clock remote monitoring services powered by MS System Center Operations Manager. Microsoft System Center Operations Manager causes your network maintenance to be proactive rather than reactive. By uncovering possible issues before they result in lost productivity, system monitoring can save your IT network from painful and costly availability losses.
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network support, visit Immediate Technical Support.