Fast and Affordable Remote Support for Southfield Michigan Computer Networks
Fast Phone Technical Support for Southfield NetworksFor companies located in Southfield Michigan, Progent provides online help for computer systems powered by Microsoft, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Premier engineers have delivered remote troubleshooting to companies in all 50 states in the United States. (See recommendations from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE network specialists to help with complex networking issues, as well as the assistance of CISA and CISSP-accredited security experts to handle advanced security design and troubleshooting issues.

Progent's online support experts offer excellent value because they have the practical experience and have access to the advanced technology necessary to resolve most information system problems rapidly. Efficient support reduces immediate expenses because solutions accumulate minimal chargeable consulting minutes. Remote help also eliminates the expense of sending a consultant to your site. Your organization benefits even more in incidental costs by reducing or avoiding system outages and related losses stemming from business disruption, upset clients, unproductive employees, and distracted management. Progent's advanced remote technical support know-how is especially valuable for businesses that rely on public clouds for vital network infrastructure or applications like Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite support may not be useful.

Progent's pricing policy for online help is designed to leverage your IT service investment. Progent bills per minute for telephone-based assistance, so you are charged only for the support that you actually get. Unlike typical online service organizations, Progent requires no service activation surcharge or minimum payments. Progent's per-minute billing unit and clean policy for pricing prevent scenarios where quick repairs somehow end up as large bills. Progent's penchant for solving technical issues quickly means you saves cash.

Progent's Remote Consulting and Technical Support Services
Over time, Progent has refined an arsenal of optimized technologies and field-proven methodologies that permit the maximum level of efficiency for online engineering help and repair for IT networks of any size. Progent's online support team can interface to your company's computer system without breaching corporate security.

Progent's advanced service reporting application keeps comprehensive records of the service that Progent's clients have received. Progent's staff engineers have the benefit of the history of all help rendered to each customer by any consultant. This database of trouble tickets and repairs is organized as a quickly accessible internal knowledge base that enables Progent's remote support engineers to share their knowledge company-wide to ensure that the efficiency of Progent's support improves over time. Progent's high-level accreditations and working associations with important vendors including Cisco and Microsoft make available additional vast technical knowledge bases and allow priority response from manufacturers' in-house product engineers with the result that Progent's remote consulting experts are able to find the best resolutions in the least time.

Remote support offered by Progent to clients in Southfield Michigan include:

ProSight Subscription-based Services for Small and Mid-size Organizations
Progent offers a family of budget-friendly, subscription-based services designed to enable small and medium-size businesses to utilize the same cutting-edge IT solutions deployed by many of the industry's top enterprises. Progent's ProSight suite of outsourced network management services addresses all critical facets of information technology such as email protection, security and compliance, automated backup and disaster recovery, network infrastructure management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring Services
    ProSight LAN Watch is Progent's network, server and endpoint remote monitoring service that uses state-of-the-art remote monitoring and management techniques to keep your IT system running at peak levels by checking the state of critical assets that power your information system. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your specified IT management personnel and your Progent consultant so all potential issues can be addressed before they have a chance to disrupt your network. Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software offers a centralized, cloud-based solution for managing your client-server infrastructure by providing tools for streamlining common time-consuming tasks. These can include health checking, update management, automated repairs, endpoint configuration, backup and restore, A/V defense, secure remote access, standard and custom scripts, resource inventory, endpoint status reports, and troubleshooting assistance. When ProSight LAN Watch with NinjaOne RMM spots a serious problem, it transmits an alert to your designated IT management personnel and your Progent technical consultant so potential issues can be taken care of before they interfere with productivity. Find out more about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring consulting.
  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized businesses to diagram, monitor, optimize and troubleshoot their connectivity appliances such as switches, firewalls, and access points plus servers, client computers and other devices. Incorporating cutting-edge RMM technology, WAN Watch makes sure that infrastructure topology maps are kept updated, copies and displays the configuration of virtually all devices connected to your network, tracks performance, and sends alerts when problems are detected. By automating tedious management and troubleshooting processes, WAN Watch can knock hours off ordinary tasks like making network diagrams, reconfiguring your network, locating appliances that need important updates, or resolving performance problems. Find out more details about ProSight WAN Watch infrastructure management services.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is an expanding suite of in-depth management reporting utilities created to work with the top ticketing and remote network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to highlight and contextualize critical issues like spotty support follow-through or endpoints with out-of-date AVs. By exposing ticketing or network health concerns concisely and in near-real time, ProSight Reporting improves network value, lowers management hassle, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has worked with advanced backup/restore technology companies to create ProSight Data Protection Services, a family of subscription-based offerings that deliver backup-as-a-service (BaaS). ProSight DPS services automate and track your data backup operations and allow transparent backup and rapid recovery of vital files/folders, apps, system images, plus Hyper-V and VMware virtual machines. ProSight DPS lets you recover from data loss caused by hardware failures, natural disasters, fire, cyber attacks such as ransomware, user mistakes, malicious insiders, or software bugs. Managed services available in the ProSight Data Protection Services family include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda purpose-built storage, and ProSight MSP360 Cloud and On-prem Backup. Your Progent consultant can assist you to identify which of these managed services are most appropriate for your network.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of top information security companies to deliver web-based control and comprehensive security for your inbound and outbound email. The powerful structure of Progent's Email Guard managed service combines a Cloud Protection Layer with a local security gateway device to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. The Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of unwanted email from reaching your security perimeter. This decreases your vulnerability to external threats and saves network bandwidth and storage space. Email Guard's on-premises gateway appliance adds a deeper layer of inspection for incoming email. For outbound email, the onsite gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also help Exchange Server to track and protect internal email that stays within your corporate firewall. For more information, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight MFA with Cisco Duo: Access Security, Endpoint Remediation, and Protected Single Sign-on (SSO)
    Progent's Duo authentication services incorporate Cisco's Duo cloud technology to defend against stolen passwords through the use of two-factor authentication (2FA). Duo supports single-tap identity confirmation with Apple iOS, Google Android, and other personal devices. With Duo 2FA, whenever you sign into a secured application and enter your password you are requested to verify who you are on a unit that only you possess and that is accessed using a separate network channel. A wide range of devices can be utilized for this second form of authentication including an iPhone or Android or wearable, a hardware/software token, a landline telephone, etc. You can designate several validation devices. For details about ProSight Duo two-factor identity authentication services, refer to Cisco Duo MFA two-factor authentication services.

  • ProSight Shared Support: Outsourced and Shared Call Desk Services
    Progent's Co-managed Help Desk Service offers a transparent supplement to your core IT support group. User access to the Service Desk, delivery of support services, issue escalation, ticket generation and updates, performance measurement, and maintenance of the support database are consistent regardless of whether incidents are taken care of by your core support organization, by Progent's team, or by a combination. You have complete versatility to expand or shrink your share of technical support work as circumstances demand. Progent provides initial deployment and onboarding of the professional services automation software plus workflow documentation, validation and training. To learn more about ProSight Shared Help Desk, refer to ProSight Co-Managed Call Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that incorporates SentinelOne's cutting edge behavior-based machine learning tools to defend endpoint devices and servers and VMs against new malware assaults such as ransomware and file-less exploits, which easily evade traditional signature-based AV tools. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a unified platform to address the complete threat lifecycle including filtering, infiltration detection, containment, remediation, and forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable in-depth protection for physical servers and VMs, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and reacting to security threats from all vectors. ProSight ESP offers firewall protection, penetration alerts, endpoint control, and web filtering through cutting-edge tools incorporated within one agent accessible from a single control. Progent's data protection and virtualization consultants can help your business to plan and configure a ProSight ESP environment that meets your organization's specific needs and that helps you demonstrate compliance with legal and industry data security standards. Progent will help you define and configure policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that call for immediate action. Progent's consultants can also help your company to set up and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • Patch Management: Software/Firmware Update Management Services
    Progent's support services for software and firmware patch management provide businesses of any size a flexible and cost-effective alternative for evaluating, testing, scheduling, implementing, and tracking software and firmware updates to your dynamic information system. Besides optimizing the protection and functionality of your computer network, Progent's software/firmware update management services free up time for your IT team to focus on line-of-business initiatives and activities that deliver maximum business value from your network. Read more about Progent's patch management support services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host set up and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the applications. Since the system is virtualized, it can be ported easily to a different hardware environment without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and safeguard data related to your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be alerted about impending expirations of SSL certificates or warranties. By updating and organizing your network documentation, you can eliminate up to half of time wasted looking for vital information about your network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents required for managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether you're planning enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you need when you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size organizations to obtain an objective evaluation of the health of their IT system. Based on some of the top remote monitoring and management platforms in the industry, and overseen by Progent's world-class group of IT professionals, ProSight Network Audits help you see how closely the deployment of your essential network assets adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits such as a more manageable Active Directory environment. Both also include a year of cutting-edge remote network monitoring and management. Benefits can include simpler management, better compliance with data security standards, higher utilization of network assets, quicker troubleshooting, more reliable backup and recovery, and less downtime. See more about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service built around a phone discussion with a Progent backup/recovery consultant. The interview is designed to assess your company's preparedness either to block or recover quickly after an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to gather information concerning your existing antivirus tools and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow best practices to build a cost-effective AV and backup/recovery environment that meets your business requirements. For more information, see The ProSight Ransomware Preparedness Report.

Special Consulting Programs Available from Progent
Progent can provide the services of world-class online consulting experts for special IT projects. Billing charges for ongoing development or consulting tasks are determined according to the level of expertise of the consultants involved. Progent's experience with these special fields of information technology enables clients to complete critical projects within budget and on time. Progent's special remote consulting solutions include:

  • Help Desk Call Center Services
    Progent's Call Center service options for companies with environments that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology include full-service Call Center services, shared Help Desk services, and Call Center operations consulting. Progent's Standard Help Desk Services offer small organizations an end-to-end service desk solution that manages all aspects of online desktop technical support from initial requests through trouble ticket generation, screen sharing, status tracking, problem solving, and management reports. Progent provides service desk support at a substantial discount from Progent's normal Level 1 desktop service rates, and Progent can provide the option of fast as-needed escalation to subject matter experts to handle challenging issues.

    Progent's Help Desk Co-management services make it possible for your business to split the load for Help Desk support transparently between your in-house IT team and Progent's nationwide pool of veteran desktop support engineers and matter experts (SMEs). Progent's Help Desk sharing service is a collaborative service desk solution built around the leading professional services automation (PSA) platform for managing end-user service requests, ticketing, responsibility, progress tracking, and metrics.

    Progent's Help Desk Call Center team of veteran network experts gives your customers in Southfield Michigan instant communication with a dependable support group with substantial background offering telephone-based consulting and remote troubleshooting for computer environments powered by Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's concentration is to earn the Call Center the reputation as a solid contributor to company success, and Progent's intent is to resolve and not merely report IT problems.

  • Applications Services: Education, Custom Programming, and Integration
    Progent's Applications Experts Group offers phone-based professional consulting expertise and education in specific application fields including ERP, MRP, custom financial systems, and CRM. Progent also can provide consulting expertise, customization, and training for popular Microsoft business applications including CRM, Project, Office Word, and Microsoft 365 Excel. To learn additional information about Progent's expertise, custom development, and education offerings, see Progent's Business Application Experts Group.

  • Centralized and Automated Administration of Hybrid Cloud Networks
    System Center centralizes and automates the management of hybrid cloud environments by offering advanced integration with Windows Server 2022 servers, Windows 10 and Windows 11; seamless management of mixed-OS networks that incorporate Linux, Hyper-V and VMware vSphere; and better cloud support such as closer integration with Microsoft Intune for Apple iPhone and Android smartphone management plus native integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center consultants can provide advanced remote and on-premises support for all elements of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and configure a new implementation of Microsoft System Center2, extend or tune your current one, migrate smoothly from a previous version of System Center, or debug your System Center solution.

  • Remote Hybrid Network Monitoring and Reporting Services
    Progent offers businesses in Southfield Michigan remote hybrid network monitoring by providing System Center Operations Manager (SCOM) consulting. Progent can customize SCOM to fit your environment so that your computer maintenance is proactive rather than reactive. By detecting looming problems before they grow into crashes, automated monitoring can avoid disruptive and expensive service breakdowns. Progent can also utilize server and infrastructure monitoring products like Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Windows environments, or systems that incorporate a variety of operating systems.
How Your Southfield Business Can Contact Progent's Online Service Professionals
To get in touch with Progent about urgent phone-based assistance with Windows, macOS and OS X, or Linux networks, go to Progent's Nationwide Remote Help, phone 1-800-993-9400, or visit Contact Progent. For businesses and startups in Southfield Michigan, Progent's phone-based network support specialists are ready to provide effective and cost-effective IT help the moment your organization requires it. More than two decades of offering online technical assistance has led to Microsoft Partner certification for Progent's consulting experts and has enabled Progent to develop world-class troubleshooting capability and to fine tune online access technology to repair IT problems quickly while avoiding the cost and lost time associated with on-site support visits.

Even if your Southfield organization relies on a local freelance consultant or maintains an in-house organization that can handle ordinary network problems, Progent's Microsoft certified engineers can provide an easy and transparent virtual extension of your local resources for situations when your regular service personnel either don't have the time or the knowledge to address sudden network crises or especially complex integration problems.

Details of Progent's Remote Network Support for Southfield Michigan
Progent's phone help, Internet-based repair, network security consulting, and system management services give companies in Southfield Michigan the greatest leverage for your IT investment. Whether you need one-time phone help and Internet-based network repair or full-time Help Desk call center services and network management, Progent's experts can provide your company world class IT support while allowing you to avoid the cost and hassle of carrying a full-service internal IT organization. Key features of Progent's online help program include:

How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, breadth of technical knowledge, fine tuned remote support software, and familiarity with corporate IT enable companies to avoid the pitfalls of excessive dependence on smaller service organizations, individual freelance service providers, or limited in-house IT help.

Progent stands out by offering:

How Does My Business Start Getting Remote Technical Help from Progent?
To get started with Progent's online help services or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT support, go to Immediate Online Support.



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