Fast and Affordable Remote Help for Southfield Information Networks
Fast Phone Help for Southfield SystemsFor businesses located in Southfield or anywhere in Michigan, Progent offers remote help for computer systems based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier consulting experts have delivered online support to businesses in all 50 states in the U.S. (See testimonials from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-certified engineers to handle complex networking problems, as well as the assistance of CISA and CISSP-accredited cybersecurity experts to help with advanced security architecture and diagnostic issues.

Progent's remote support engineers provide excellent value due to the fact that they have the real-world background and are equipped with the sophisticated technology required to resolve most information system problems rapidly. Efficient support reduces immediate expenses because solutions accumulate minimal billable minutes. Remote support also avoids the expense of sending a consultant to your location. Your company saves additionally in indirect expenses by minimizing or eliminating system downtime and associated losses stemming from business disruption, upset customers and vendors, unproductive employees, and distracted executives. Progent's extensive remote consulting experience is especially valuable in environments that depend on public clouds for vital infrastructure or applications such as Microsoft Azure, Amazon AWA, or Exchange Online, where on-premises IT support may not be an option.

Progent's billing policy for online help is designed to leverage your IT service investment. Progent charges by the minute for phone consulting, so you are billed only for the support that you actually get. Unlike many online service organizations, Progent asks for no startup fee or minimum fees. Progent's one-minute billing unit and simple policy for pricing prevent scenarios where quick solutions manage to end up as large bills. Progent's penchant for disposing of technical issues quickly means you saves money.

Progent's Remote Consulting and Technical Support Services
Over time, Progent has refined an arsenal of customized technologies and field-tested processes which promote the highest degree of effectiveness for remote consulting and repair for computer systems of any size. Progent provides safe Virtual Private Network support for gateways from multiple popular vendors including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access enables the staff of Progent's remote service group to connect to your system remotely without compromising network security.

Progent's powerful customer support reporting system includes extensive documentation for the service that Progent's clients have been provided. Progent's staff engineers have the benefit of the records of assistance rendered to every Progent client by any consultant. This database of issues and responses is stored as an easily retrievable support knowledge base that allows Progent's remote technical experts to share their knowledge with the whole team to ensure that the efficiency of Progent's support improves daily. Progent's advanced accreditations and close relationships with key technology companies including Cisco and Microsoft open up other vast technical knowledge bases and allow fast response from vendors' in-house support staff so Progent's online consulting experts are able to arrive at the best resolutions promptly.

Online services offered by Progent to clients in Southfield and anywhere in the state of Michigan include:

ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent offers a family of affordable, fixed-price services intended to enable small and mid-size organizations to utilize the same best-of-breed IT solutions deployed by many of the world's top corporations. Progent's ProSight portfolio of network monitoring and management services covers all critical facets of modern networking such as email protection, behavioral-based threat defense, automated backup/recovery, network infrastructure management, virtual server cloud hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates next generation behavior-based analysis tools to guard endpoints as well as physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which easily get by legacy signature-based AV tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a single platform to automate the complete threat progression including blocking, identification, mitigation, remediation, and post-attack forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Filtering
    ProSight Enhanced Security Protection managed services offer economical multi-layer security for physical servers and VMs, workstations, mobile devices, and Exchange email. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alerts, endpoint control, and web filtering through cutting-edge tools packaged within a single agent accessible from a single control. Progent's data protection and virtualization experts can help your business to plan and configure a ProSight ESP deployment that meets your company's unique requirements and that allows you achieve and demonstrate compliance with government and industry data protection standards. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require urgent attention. Progent can also help you to install and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and medium-sized organizations an affordable and fully managed solution for secure backup/disaster recovery. For a fixed monthly price, ProSight DPS automates your backup activities and enables fast recovery of vital data, applications and VMs that have become unavailable or corrupted as a result of hardware breakdowns, software bugs, disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises device, or to both. Progent's cloud backup specialists can deliver world-class support to set up ProSight Data Protection Services to be compliant with regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can help you to restore your business-critical information. Find out more about ProSight DPS Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of top data security vendors to provide web-based control and world-class security for all your email traffic. The hybrid architecture of Email Guard combines a Cloud Protection Layer with an on-premises gateway appliance to provide complete protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. The cloud filter serves as a preliminary barricade and blocks the vast majority of unwanted email from reaching your security perimeter. This reduces your vulnerability to external threats and conserves system bandwidth and storage. Email Guard's on-premises security gateway appliance provides a deeper level of analysis for incoming email. For outgoing email, the on-premises security gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to monitor and protect internal email that originates and ends within your security perimeter. For more details, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    Progent’s ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller organizations to map out, monitor, optimize and debug their connectivity appliances like switches, firewalls, and access points as well as servers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology maps are always updated, captures and displays the configuration of virtually all devices connected to your network, monitors performance, and sends alerts when problems are discovered. By automating tedious management processes, ProSight WAN Watch can cut hours off ordinary tasks like making network diagrams, reconfiguring your network, finding devices that need important software patches, or isolating performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) technology to help keep your IT system operating efficiently by checking the state of critical assets that power your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your designated IT management personnel and your Progent engineering consultant so any potential issues can be resolved before they have a chance to impact productivity Learn more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a protected Tier III data center on a fast virtual host configured and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be ported easily to an alternate hosting solution without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and safeguard information about your network infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be alerted about upcoming expirations of SSL certificates ,domains or warranties. By updating and organizing your IT infrastructure documentation, you can save up to half of time spent trying to find critical information about your IT network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents required for managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether you’re making improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you require when you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size organizations to get an unbiased assessment of the health of their information system. Powered by a selection of the leading remote monitoring and management platforms in the industry, and overseen by Progent's world-class group of IT experts, ProSight Network Audits show you how well the deployment of your core network assets conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits such as a cleaner Active Directory system. Both versions also include a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include simpler management, improved compliance with government and industry security standards, higher utilization of IT resources, quicker problem resolution, more reliable backup and restore, and increased uptime. Learn more information about ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief phone discussion with a Progent backup/recovery consultant. The interview is intended to evaluate your organization's ability to stop or recover quickly after an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to collect information concerning your existing AV defense and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply best practices to build a cost-effective AV and backup/recovery system that aligns with your company's requirements. For details, refer to The ProSight Ransomware Preparedness Report Service.

Additional Support Services Offered by Progent
Progent offers the services of world-class remote consulting experts for special information technology programs. Billing rates for ongoing development or consulting projects are set according to the level of expertise of the consultants involved. Progent's experience with these important fields of information technology allows customers to complete critical initiatives economically and on time. Progent's project-based online engineering solutions include:

  • Help Desk Call Center Services
    Progent's Call Center programs for companies with environments based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology include full-service Help Desk Call Center services, co-managed Helpdesk support services, and Helpdesk consulting. Progent's Standard Help Desk Services offer smaller organizations a complete solution that handles all aspects of remote Level 1 desktop support from initial requests through ticketing, remote desktop control, status tracking, problem solving, and management reports. Progent provides call desk services at a substantial discount from Progent's regular Level 1 desktop service rates, and Progent can provide the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve challenging issues.

    Progent’s Co-managed Help Desk services make it possible for your business to split the load for Help Desk services seamlessly between your in-house IT team and Progent's nationwide pool of veteran desktop support engineers and subject matter experts. Progent’s shared Help Desk service is an advanced service desk solution built around the leading professional services automation platform for handling service requests, ticketing, responsibility, progress tracking, and metrics.

    Progent's Help Desk team of veteran network experts provides your computer users in Southfield or anywhere in the state of Michigan instant contact with a reliable support resource with substantial background delivering telephone-based help and online diagnostics for computer environments based on Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's focus is to give the Help Desk Call Center recognition as a solid contributor to business success, and Progent's aim is to fix and not simply annotate network problems.

  • Applications Services: Training, Development, and Troubleshooting
    Progent's Applications Consulting Team provides online professional engineering support and education in key application fields such as ERP, MRP, accounting system customization, and Customer Relationship Management. Progent also offers consulting, customization, and education for familiar Microsoft business applications including CRM, Project, Office 365 Word, and Microsoft Office 365 Excel. To read more information on Progent's consulting, custom development, and training services, refer to Progent's Applications Experts Group.

  • Unified and Automated Management of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the administration of hybrid cloud networks through comprehensive integration with Windows Server 2016, Windows 10 clients; cohesive integration of multi-OS environments that include various Linux distributions, Hyper-V and VMware vSphere; and better cloud support including tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer world-class remote and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist organizations of any size to plan and install a new deployment of System Center 2016, extend or optimize your current one, upgrade efficiently from an earlier release of System Center, or troubleshoot your System Center solution.

  • Online IT Infrastructure Monitoring and Reporting Support
    Progent can deliver companies in Southfield, or anywhere in the state of Michigan, remote IT infrastructure monitoring by providing System Center 2016 Operations Manager expertise and System Center 2012 Operations Manager troubleshooting and support. Progent can adapt Operations Manager for your environment so that your network support is proactive and automated. By exposing looming trouble spots before they grow into crashes, remote monitoring can minimize inconvenient and costly network failures. Progent can also deploy system monitoring products such as Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or macOS and OS X environments, Windows environments, or networks that incorporate multiple platforms.
How Your Southfield Company Can Contact Progent's Remote Technical Support Professionals
To get in touch with Progent about urgent phone-based expertise with Windows, Apple macOS and OS X, or Linux computer systems, go to Progent's Urgent Phone-Based Help, call 1-800-993-9400, or visit Contact Progent. For offices and startups in Southfield or throughout the state of Michigan, Progent's phone-based computer support specialists are ready to deliver professional and economical system help whenever your organization needs it. More than a decade of offering remote tech support has led to Microsoft Partner certification for Progent's team of engineers and has helped Progent to acquire world-class troubleshooting skills and to refine remote access technology to repair network problems rapidly while avoiding the expense and lost time associated with on-site support visits.

Even if your Southfield office deals with a local freelance consultant or employs a full time organization that know how to deal with ordinary network issues, Progent’s Microsoft certified consultants can still offer a convenient and seamless remote extension of your on-site resources for situations when your regular IT support personnel either lack the time or the expertise to fix unexpected system emergencies or particularly complex integration projects.

Details of Progent's Remote Network Support for Southfield
Progent's online support, remote troubleshooting, network security expertise, and network management services offer businesses in Southfield or throughout the state of Michigan the greatest leverage for your IT investment. Whether you require one-time telephone help and Internet-based network repair or ongoing Help Desk call center services and network administration, Progent's experts can provide your business world class IT support while allowing you to avoid the cost and administration overhead of carrying a full-service internal IT organization. Highlights of Progent's online help program include:

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's number of employees, depth of IT experience, fine tuned support software, and familiarity with enterprise networking allow companies to avoid the pitfalls associated with excessive reliance on smaller service organizations, individual freelance service providers, or limited in-house resources.

Progent stands out by offering:

  • Proven Methodology
    Progent’s staff of Microsoft and Cisco Certified consultants average longer than ten years of hands-on professional background, at the front lines of IT service, performing a wide range of IT tasks for a large array of clients. Each Progent support professional shares a refined collection of personal best practices which are combined into company-wide best practices standards that Progent instills in its consulting staff. This means that you get not only expert IT capability, but also a consultant with proven methods for applying technical knowledge to repair real-world IT problems efficiently.

  • Value Pricing
    Progent's pricing model is to bill for online support and in-person help per minute. As a result, you pay just for received services. Progent does not demand a more expensive rate for after-hours or urgent service, and within California or in areas where Progent offers on-premises service, Progent does not bill for travel time except for emergency calls where on-site work is less than four hours. In addition, Progent applies no service activation fee and asks no monthly commitment for services provided during regular working hours. Many service firms impose large minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity avoids large invoices for quick fixes so you will not be tempted to allow minor problems to fester.

  • Complete Documentation of IT Services
    Progent has created a comprehensive service reporting system that records and formats detailed documentation for all delivered support activities. Unlike many independent consultants or local service firms who provide minimal documentation or specifics of tasks done, each service delivered by Progent is tracked by comprehensive documentation. Every Progent staff member has access to the service reports sent by every consultant to every client. The practice of detailing and organizing service records results in more efficient service and eliminates a variety of common problems such as when a service customer is virtually held hostage to a consultant who won’t release vital service information.

  • Remote Server Monitoring with MS System Center Operations Manager
    Progent is one of the few support companies to provide round-the-clock network tracking services powered by Microsoft System Center Operations Manager. Microsoft System Center Operations Manager causes your network support to be proactive instead of reactive. By revealing potential issues before they result in lost productivity, system monitoring can keep your IT network from painful and costly service disruptions.
How Does Our Company Start Receiving Online Network Help from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT support, visit Immediate Network Support.