Fast Online Troubleshooting for Southfield Computer Networks
For companies located in Southfield or anywhere in Michigan, Progent provides online help for computer systems powered by Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier professionals have provided remote troubleshooting to businesses in all 50 states in the United States. (Check out recommendations from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE engineers to help with challenging infrastructure problems, as well as the assistance of CISSP-certified security consultants to help with high-level security architecture and troubleshooting jobs.
Progent's online support experts offer excellent leverage because they have the real-world background and are equipped with the sophisticated technology required to resolve most information system problems quickly. This lowers immediate expenses because solutions use up minimal chargeable minutes. Remote help also avoids the cost of sending an engineer to your site. Your organization benefits even more with incidental expenses by minimizing or eliminating system downtime and related losses stemming from business disruption, upset clients, unproductive workers, and de-focused executives. Progent's advanced online consulting expertise is especially valuable for businesses that depend on public clouds for vital network infrastructure or software such as Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises support may not be useful.
Progent's billing policy for online help is structured to leverage your network support dollar. Progent charges on a per-minute basis for telephone-based assistance, so you are billed just for the services that you receive. In contrast to many online service organizations, Progent requires no startup surcharge or minimum payments. Progent's per-minute billing unit and clean model for pricing do away with situations where speedy. minor fixes somehow end up as big bills. Progent's skill at solving technical issues efficiently means you spends less cash.
Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has fine tuned a collection of optimized technologies and proven methodologies that allow the highest level of effectiveness for remote consulting and troubleshooting for IT networks of any size. Progent offers safe Virtual Private Network support for VPN gateways from a variety of popular companies such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity enables the experts of Progent's remote service group to link to your environment remotely without compromising network security.
Progent's proven service database system stores comprehensive records for all service that Progent's customers have been provided. Progent's authorized engineers have access to the details of assistance delivered to each client by any engineer. This history of trouble tickets and solutions is organized as a quickly exploitable proprietary knowledge base that enables Progent's online technical engineers to share their knowledge with the whole team to ensure that the value of Progent's support services improves daily. Progent's extensive list of accreditations and working associations with major industry leaders including Cisco and Microsoft open up other extensive technical databases and permit priority access to manufacturers' internal support staff so Progent's online consulting specialists can arrive at the best resolutions promptly.
Remote services available from Progent to businesses in Southfield and throughout the state of Michigan include:
Authorized MS Windows Experts
Progent's Microsoft-premier online support professionals can provide computer system repair and consulting support for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your business the assistance of consulting engineers who can help you with a broad variety of platform support services including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
MS Exchange 2016 migration, Exchange 2013 configuration,
Exchange Server 2010 management,
SharePoint Server application development, SharePoint 2016 migration and hybrid deployment consulting, Microsoft Skype for Business migration support, Microsoft Lync Server 2013 management, and Microsoft Communications Server upgrade,
Microsoft Forefront Threat Management Gateway 2010 management and ISA Server 2006 maintenance, Microsoft SQL Server 2017 expertise,
SQL Server 2016 migration and development and SQL Server 2014 support,
Systems Center Operations Manager network monitoring,
Project Server and Project Server Online planning,
Microsoft Office Access Programming,
SBS Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a wide range of cost-effective desktop consulting and support services to assist your company to install, configure, repair, and manage workstations and laptops powered by Windows. Progent's desktop consulting services include offering Microsoft Windows 10 upgrade support as well as Microsoft System Center 2012 Configuration Manager planning and installation, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune integration help to streamline the administration of your PCs along with your cloud-connected tablets and smartphones.
Talk to a Cisco CCIE for High-level Infrastructure Troubleshooting
The Cisco CCIE credential is the highest recognition for network infrastructure professionals, and validates an individual's network technology knowledge at the expert level. Cisco-qualified CCIEs can deal with the most stubborn challenges surrounding network design, installation, maintenance, compliance, and repair. Cisco qualified CCIEs can cooperate closely with Cisco's in-house support staff in isolating anomalies with IOS Software network administration utilities and developing alternate approaches or identifying program patches. Cisco CCIEs represent an exceptional cost-effectiveness because their broad experience permits them to fix problems quickly. In common instances, less experienced service providers can struggle for many hours or days with identical tasks that a CCIE can resolve in a few minutes. Progent's Cisco CCIE support experts can interface to your computer system using sophisticated on-line troubleshooting tools in order to provide efficient, safe, and affordable diagnosis and remediation.
Detroit Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Detroit Metro Area.
Progent locations in the Detroit Metro Area
Progent's CCIEs can provide assistance with the complete line of Cisco's market leading selection of connectivity products by offering consulting services such as:
CISSP, ISSAP, and CISM Certified System Security Engineers
Progent's accredited CISSP and CISSP-ISSAP cybersecurity experts offer a range of system protection solutions that can strengthen the safety of your Windows, Apple macOS and OS X, Linux, or UNIX network against internal or external threats or help your company to clean up rapidly after a damaging penetration. Security support services offered by Progent include: in depth network security and compliance assessment using utilities such as GFI LANguard, NMAP Port Scanner, and software from Solar Winds tools and Hydra; quick recuperation from malicious attacks; installing firewalls; building secure architectures for off-site and mobile access; securing your email system from viruses, spam and DHA attacks; and setting up 24x7 network monitoring.
Hybrid Cloud Integration Solutions
Progent can provide advanced remote consulting services to help businesses of any size connect their IT infrastructure with popular public clouds such as Microsoft Azure and Amazon Web Services. Progent can assist you to design and administer hybrid ecosystems that support Windows and Linux operating systems and applications in both cloud-centric solutions or in hybrid network models that utilize physical resources as well as cloud services. To assist you to incorporate public clouds with physical datacenters, Progent offers a range of cloud integration support services such as Office 365 Exchange Online integration with on-premises Exchange deployments,
Microsoft Azure hybrid cloud design and integration services, Amazon AWS hybrid cloud migration, and Amazon Web Marketing Service programming and troubleshooting. Progent has over 15 years of experience delivering advanced consulting support remotely, and Progent can help you complete your cloud migration projects on schedule and affordably.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to orchestrate, automate and test a consistent workflow for recovering services quickly following a breakdown. SRM provides centrally managed and automated disaster recovery, application mobility, and non-intrusive site migration, failback and re-protect. Site Recovery Manager also enables transparent testing for site recovery, upgrades and fixes and can generate reports to confirm complete service recovery, validate Service Level Agreements and demonstrate DR compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consulting expert to assist you to design, configure, test and manage a DR solution powered by VMware SRM.
Progent's VMware vSphere consultants have extensive experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRO and vCloud used for managing private and hybrid cloud environments that provide high uptime, security, and disaster recovery. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network architect to assist your organization to plan and deploy a fully virtualized Software Defined Data Center that can be set up or migrated in minutes and managed with a high degree of automation regardless of the hardware making up the basic IP network.
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux experts and Apple macOS and OS X technology specialists offer phone-based consulting services to cover a wide array of information technologies such as network architecture, messaging systems, system and process security, plus UNIX and Microsoft Windows coexistence. For server hardware economization and easy administration in environments that combine Linux-based systems and Microsoft Windows, Progent can provide VMware consulting and Citrix expertise. Progent can also assist with transitioning from older systems to MS Windows or Linux environments. Progent's group-oriented approach to resolving technical problems enables fast escalation, when required, to engineers with task-relevant experience to handle complex situations. This accelerates solutions of critical problems, minimizes lost productivity, and lowers support costs.
Major Linux platforms for which Progent can provide expertise include:
Progent's ProSight Fixed-price Managed IT Services for Small and Mid-size Businesses
Progent offers a selection of affordable, flat-rate services designed to allow small and mid-size organizations to utilize the same best-of-breed IT solutions deployed by some of the industry's top enterprises. Progent's ProSight line of IT management outsourcing services covers all critical areas of modern networking such as email protection, security and compliance, automated backup/recovery, infrastructure management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection service that incorporates cutting edge behavior analysis technology to guard endpoints and servers and VMs against modern malware assaults like ransomware and email phishing, which routinely get by traditional signature-based anti-virus products. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a unified platform to address the complete malware attack lifecycle including blocking, detection, mitigation, remediation, and post-attack forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Filtering
ProSight Enhanced Security Protection services deliver affordable multi-layer security for physical servers and virtual machines, desktops, mobile devices, and Exchange Server. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP delivers firewall protection, intrusion alarms, endpoint control, and web filtering through cutting-edge technologies incorporated within one agent managed from a single control. Progent's security and virtualization consultants can help you to design and configure a ProSight ESP environment that meets your organization's specific needs and that allows you prove compliance with legal and industry data protection regulations. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for urgent action. Progent's consultants can also help your company to set up and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and mid-sized organizations a low cost and fully managed service for reliable backup/disaster recovery. Available at a low monthly cost, ProSight DPS automates and monitors your backup processes and enables fast recovery of critical data, apps and VMs that have become lost or corrupted as a result of hardware failures, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local device, or to both. Progent's BDR specialists can deliver advanced support to set up ProSight Data Protection Services to be compliant with regulatory standards like HIPPA, FINRA, and PCI and, whenever needed, can help you to recover your business-critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of leading information security vendors to provide centralized management and comprehensive protection for all your inbound and outbound email. The powerful structure of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises gateway appliance to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. The Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of unwanted email from making it to your security perimeter. This reduces your vulnerability to external threats and conserves system bandwidth and storage space. Email Guard's onsite security gateway appliance adds a further level of inspection for incoming email. For outbound email, the onsite gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The on-premises security gateway can also help Exchange Server to track and safeguard internal email traffic that stays inside your security perimeter. For more details, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized businesses to map out, track, reconfigure and troubleshoot their connectivity hardware such as routers and switches, firewalls, and wireless controllers as well as servers, printers, client computers and other networked devices. Using state-of-the-art RMM technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept updated, copies and manages the configuration information of almost all devices on your network, tracks performance, and generates alerts when issues are discovered. By automating tedious management activities, WAN Watch can knock hours off common tasks such as network mapping, reconfiguring your network, finding appliances that require important software patches, or resolving performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management technology to help keep your network running efficiently by tracking the health of critical computers that drive your information system. When ProSight LAN Watch detects a problem, an alert is sent automatically to your designated IT personnel and your Progent engineering consultant so that any looming issues can be resolved before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual machine host set up and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the apps. Because the system is virtualized, it can be ported immediately to a different hosting solution without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and safeguard information related to your IT infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be warned about upcoming expirations of SSLs or warranties. By updating and managing your IT infrastructure documentation, you can eliminate as much as half of time spent trying to find critical information about your IT network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents required for managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether youíre making enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you require the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size businesses to get an unbiased evaluation of the health of their network. Powered by a selection of the leading remote monitoring and management platforms available, and overseen by Progent's certified team of information technology professionals, ProSight Network Audits help you see how closely the deployment of your core infrastructure assets conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI like a more manageable Active Directory environment. Both versions also come with a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include simpler network management, better compliance with data security regulations, more efficient utilization of IT assets, faster problem resolution, more dependable backup and restore, and higher availability. Learn more about Progent's ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief discussion with a Progent information assurance expert. The interview is intended to help assess your company's preparedness to stop or recover rapidly following an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to gather information concerning your current security profile and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow best practices to deploy an efficient security and backup environment that aligns with your company's requirements. For details, visit Progent's ProSight Ransomware Preparedness Report.
Additional Support Programs Available from Progent
Progent offers the skills of world-class remote consulting experts for contract IT programs. Billing rates for ongoing consulting projects are set based on the level of expertise of the consultants involved. Progent's experience with these important fields of computer technology enables clients to execute critical initiatives economically and on schedule. Progent's project-based remote engineering solutions include:
How Your Southfield Company Can Contact Progent's Online Service Experts
Call Center Expertise
Progent's Help Desk support programs for businesses with networks based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products include comprehensive Help Desk outsourcing, virtual Help Desk services, and Help Desk consulting. Progent's Call Center outsourcing support services are designed for companies who lack the resources to support an in-house Call Center but who need quick response from an efficient Call Center with proficient phone support as well as the ability to escalate complex trouble tickets to high-level engineers.
Progentís Virtual Help Desk Call Center is intended for larger businesses and acts as a seamless supplement to your established Call Center resources. Progent's Virtual Call Center can operate as a an escalation alternative to handle the most difficult computer system challenges, or be available in overflow circumstances when your regular support engineers are overwhelmed.
Progent's Help Desk staff of seasoned network consultants provides your computer users in Southfield or anywhere in the state of Michigan rapid access to an effective technical support resource with years of experience delivering telephone-based support and online repair service for IT systems that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's charter is to give the Help Desk recognition as a significant contributor to business performance, and Progent's intent is to solve rather than just document network problems.
- Business Applications Services: Education, Customization, and Problem Solving
Progent's Applications Experts staff can supply phone-based professional consulting expertise and education in key business application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can provide consulting expertise, custom development, and education for familiar Microsoft business applications including Microsoft CRM, Microsoft Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. For more concerning Progent's expertise, programming, and training services, go to Progent's Applications Experts Team.
- Centralized and Automated Administration of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks by offering advanced support for Windows Server 2016 servers, Windows 10; seamless management of heterogeneous networks that incorporate various Linux distributions, Hyper-V and VMware; and better public and private cloud support including closer integration with Intune for Apple iPhone and Android smartphone administration plus native integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants offer world-class remote and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and install a new deployment of System Center 2016, expand or optimize your current one, migrate efficiently from a prior version of System Center, or debug your System Center environment.
- Online IT Infrastructure Monitoring and Reporting Support
Progent can deliver companies in Southfield, or anywhere in the state of Michigan, remote IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager consulting services and System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize SCOM to fit your business so your computer maintenance is proactive and automated. By uncovering possible problems before they cause crashes, proactive monitoring can ward off stressful and costly information system crises. Progent can also utilize system monitoring tools like Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or macOS and OS X systems, Microsoft networks, or systems that incorporate a variety of platforms.
To contact Progent about emergency phone-based help with Microsoft Windows, macOS and OS X, or Linux/UNIX computer systems, go to Progent's Urgent Online Help, call 1-800-993-9400, or visit Contact Progent.
For companies and startups in Southfield or throughout the state of Michigan, Progent's online computer support engineers are ready to provide professional and cost-effective IT help the moment your company needs it. Long experience offering online repair services has earned Microsoft Partner certification for Progent's consulting experts and has helped Progent to develop world-class troubleshooting skills and to refine online connectivity tools to fix network problems quickly while avoiding the cost and lost productivity associated with on-site service visits.
Even if your Southfield office works with a regular independent consultant or maintains a full time IT staff that can deal with ordinary computer problems, Progentís Microsoft and Cisco certified engineers can offer an easy and transparent remote expansion of your local resources for situations when your usual service personnel either don't have the availability or the experience to resolve sudden system emergencies or especially challenging integration problems.
Details of Progent's Online Network Support for Southfield
Progent's phone support, remote repair, system security consulting, and network administration services give companies in Southfield or anywhere in the state of Michigan unparalleled leverage for your IT budget. Whether you require one-time phone help and remote network repair or full-time Help Desk outsourcing support and system administration, Progent's experts can deliver your office enterprise-level IT support while permitting you to eliminate the expense and hassle of running a full-service internal IT staff. Highlights of Progent's online help program include:
- Fast Phone Access to Microsoft Premier Experts
Progent's team of Microsoft-certified technicians can deliver fast and affordable expertise to companies in Southfield and is also ideal for networks in geographic regions of Michigan that have a limited supply of consultants with proven experience supporting Microsoft's latest family of server platforms. All Progent phone support staff have at least 10 years of background integrating Microsoft solutions. As a Microsoft Partner support firm, Progent has access to a wide range of Microsoft support utilities, service information, and continuing training.
- By the Minute Billing to Reduce Expenses
Progent provides online help on a minute-by-minute billing plan, so you pay only for the services you use. Progent requires no minimum charge for online support and asks for no monthly retainer for support services delivered during regular business hours. This saves you from paying big bills for quick repairs.
- Access to Cisco Certified Network Architecture Professionals
Progent's certified experts for Cisco can provide help from on-staff professionals who have skill in planning, deploying, and troubleshooting networking environments powered by Cisco technology. Progent can offer a CCIE or Cisco Certified Network Professional to help you create high-speed, reliable, and secure infrastructure for local and remote networking.
- Application Experts Team
Progent's basic consulting services consist of technology integration, MS Exchange Server expertise, network security design, and Help Desk outsourcing support. Progent's Experts group offers world-class consulting expertise for critical business applications. Help offered by the Application Experts Team includes:
Microsoft Dynamics GP/Great Plains Support and Customization
MS Project Training
Microsoft Office 365 solutions support
Microsoft Office Excel and Microsoft Office 365 Excel Technical Support and VBA Programming
Microsoft Office Word and Office 365 Word Support
BI Reporting Development and Training
Business Information (BI) Reporting Development and Troubleshooting
UNIX, Linux and Solaris Integration
MS SQL Server 2017 migration, SQL Server 2016 Software Programming, and SQL Server 2014 Application Programming and Debugging
Oracle Management and Software Development
MySQL Database Administration and Software Programming
Apple Mac Consulting
Amazon MWS Software Integration
By offering a convenient centralized source for network generalists and specialists, Progent is able to tailor fast, cost-effective, and comprehensive information technology solutions that address the specific requirements of your company.
- State of the Art Online Connectivity Software
Protected online connectivity permits Progent's support experts to see precisely what your users see. This makes it easier to find quick solutions to problems that might otherwise require an expensive personal visit. Effective online connectivity tools and expert technicians combine to enable Progent to resolve most network problems rapidly and affordably. Progent is a pioneer in online troubleshooting and remote system analysis.
- Support for Popular VPN Products
Progent can provide secure VPN connectivity for gateways from leading VPN providers including Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN online connectivity allows the experts at Progent's Technical Response Center to repair your system remotely without compromising network security.
- 24x7 Service for High System Uptime
For organizations with line-of-business applications, Progent can provide optional round-the-clock remote support services. Combined with automated 24x7 server monitoring based on Microsoft System Center Operations Manager, this offering can help ensure high network uptime.
- Help Desk Services
Progent's Help Desk Call Center programs are intended especially for budget-conscious companies whose workers need instant access to a Help Desk service with expert telephone support and complete escalation ability.
What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's head count, breadth of IT experience, refined support tools, and familiarity with enterprise networking enable offices to avoid the limitations of exclusive reliance on smaller consulting firms, individual freelance consultants, or limited internal resources.
Progent adds value by providing:
How Does Our Company Begin Getting Remote Network Support from Progent?
- Best Practices
Progentís team of Microsoft and Cisco Premier consultants average more than a decade of real-world professional experience, in the trenches of network service, executing a broad variety of technical tasks for an extensive mix of customers. Every Progent support professional shares a proven set of personal best practices which are combined into shared leading practices training that Progent teaches its consulting staff. This means that you get not only expert technical capability, but also a support engineer with field-tested approaches for using technical knowledge to fix actual IT problems rapidly.
- Value Pricing
Progent's pricing policy is to bill for phone service and on-premises visits by the minute. Consequently, you are invoiced only for received support. Progent does not demand a higher rate for off-hours or emergency support, and within California or in areas where Progent offers on-site service, Progent does not charge for travel time except for urgent support where on-site work is less than four hours. Also, Progent applies no minimum charge and requires no retainer for support services delivered during regular business hours. Many support firms demand large minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity does away with large bills for fast solutions so you will not be tempted to permit less critical problems to stay unaddressed.
- Complete Records of IT Services
Progent has developed a comprehensive service reporting system that records and organizes complete documentation for all billed services. Unlike many freelance consultants or small support firms who provide scant documentation or details of services performed, each service provided by Progent is accompanied by full documentation. Each Progent consultant has use of the support documentation sent by each consultant to each customer. The discipline of documenting and organizing service records allows more efficient service and avoids a slew of common problems such as when a service customer is effectively held captive to a consultant who refuses to let go of vital service information.
- 24x7 Network Monitoring with Microsoft Operations Manager
Progent is one of the only IT service companies to offer 24x7 system tracking services powered by Microsoft System Center Operations Manager. MS System Center Operations Manager causes your network maintenance to be anticipatory rather than reactive. By uncovering possible issues before they result in lost productivity, system monitoring can save your IT network from stressful and costly service disruptions.
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network support, visit Immediate Technical Support.