Fast and Affordable Remote Help for Southfield Information Networks
For businesses located in Southfield or anywhere in Michigan, Progent offers remote help for computer systems based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier consulting experts have delivered online support to businesses in all 50 states in the U.S. (See testimonials from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-certified engineers to handle complex networking problems, as well as the assistance of CISA and CISSP-accredited cybersecurity experts to help with advanced security architecture and diagnostic issues.
Progent's remote support engineers provide excellent value due to the fact that they have the real-world background and are equipped with the sophisticated technology required to resolve most information system problems rapidly. Efficient support reduces immediate expenses because solutions accumulate minimal billable minutes. Remote support also avoids the expense of sending a consultant to your location. Your company saves additionally in indirect expenses by minimizing or eliminating system downtime and associated losses stemming from business disruption, upset customers and vendors, unproductive employees, and distracted executives. Progent's extensive remote consulting experience is especially valuable in environments that depend on public clouds for vital infrastructure or applications such as Microsoft Azure, Amazon AWA, or Exchange Online, where on-premises IT support may not be an option.
Progent's billing policy for online help is designed to leverage your IT service investment. Progent charges by the minute for phone consulting, so you are billed only for the support that you actually get. Unlike many online service organizations, Progent asks for no startup fee or minimum fees. Progent's one-minute billing unit and simple policy for pricing prevent scenarios where quick solutions manage to end up as large bills. Progent's penchant for disposing of technical issues quickly means you saves money.
Progent's Remote Consulting and Technical Support Services
Over time, Progent has refined an arsenal of customized technologies and field-tested processes which promote the highest degree of effectiveness for remote consulting and repair for computer systems of any size. Progent provides safe Virtual Private Network support for gateways from multiple popular vendors including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access enables the staff of Progent's remote service group to connect to your system remotely without compromising network security.
Progent's powerful customer support reporting system includes extensive documentation for the service that Progent's clients have been provided. Progent's staff engineers have the benefit of the records of assistance rendered to every Progent client by any consultant. This database of issues and responses is stored as an easily retrievable support knowledge base that allows Progent's remote technical experts to share their knowledge with the whole team to ensure that the efficiency of Progent's support improves daily. Progent's advanced accreditations and close relationships with key technology companies including Cisco and Microsoft open up other vast technical knowledge bases and allow fast response from vendors' in-house support staff so Progent's online consulting experts are able to arrive at the best resolutions promptly.
Online services offered by Progent to clients in Southfield and anywhere in the state of Michigan include:
Authorized MS Windows Experts
Progent's Microsoft-certified online service professionals can deliver network troubleshooting and consulting support for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your business the expertise of consulting professionals who can assist you with a wide range of platform support services including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
MS Exchange 2019 Server deployment,
MS Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 consulting,
Microsoft Exchange 2010 monitoring and support,
SharePoint 2019 planning and integration, SharePoint 2016 migration and hybrid deployment support, Microsoft Skype for Business Server migration consulting, Lync Server 2013 management, and Microsoft Communications Server upgrade,
Microsoft Forefront TMG administration and ISA Server 2006 migration, MS SQL Server 2019 integration consulting, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server training,
Microsoft Access Development and Training,
SBS Server support, and
Windows Essentials cloud integration.
Progent in addition can deliver a broad array of affordable PC desktop support services to assist your company to install, integrate, repair, and manage desktop PCs and laptops powered by Windows. Progent's desktop consulting services include providing Windows 10 upgrade assistance plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune integration help to streamline the management of your PCs along with your cloud-connected tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Network Problem Solving
The Cisco Certified Internetwork Expert credential is the premier recognition for network infrastructure professionals, and indicates a person's network technology skills at the master level. Cisco CCIEs know how to resolve even the most stubborn challenges surrounding network infrastructure design, installation, administration, protection, and problem solving. Cisco CCIEs work on a privileged basis with Cisco's in-house product support engineers in analyzing anomalies with IOS Software network administration utilities and developing workarounds or locating program updates. CCIEs are an excellent value since their broad expertise permits them to fix problems rapidly. In many cases, less seasoned consultants can struggle for many hours or even days with identical problems that a Cisco CCIE can fix in minutes. Progent's Cisco-qualified CCIE engineers can communicate with your computer system using state-of-the-art remote support tools to provide efficient, secure, and affordable analysis and repair.
Detroit Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Detroit Metro Area.
Progent locations in the Detroit Metro Area
Progent's CCIEs offer consulting for the complete line of Cisco's popular family of infrastructure devices. Cisco networking consulting offered by Progent includes ASA 5500-X Next Generation firewalls with Firepower Services integration and debugging, Cisco routers planning and management, Cisco Catalyst switch support, Cisco Nexus switch consulting, Meraki switches consulting services, Cisco Unified Communications Manager (CallManager) integration and technical support, Cisco VoIP phones and IP video desktop phones support and wireless IP phones configuration, Cisco Meraki Wi-Fi AP layout and set up, Cisco Aironet Wireless Access Points consulting expertise, Cisco wireless controllers consulting, Cisco VPN engineering services, and SIP and CUBE infrastructure solutions for SIP trunks and Cisco CUBE integration consulting. Progent also offers remote and onsite wireless site surveys to assist you to modernize your Wi-Fi infrastructure.
CISM and CISSP Certified System Security Engineers
Progent's accredited CISM, CISSP, and CISSP-ISSAP cybersecurity experts offer a variety of security services that can enhance the defenses of your Microsoft Windows, macOS and OS X, Linux, or UNIX environment against internal or external threats or help your business to recover quickly after a serious breach. Security consulting services available from Progent cover thorough network security assessment utilizing utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Solar Winds tools and Netcat; rapid cleanup after virus and worm attacks; setting up firewalls; building safe architectures for remote and mobile access; defending your messaging system against spam and DHA attacks; and instituting 24x7 proactive monitoring.
Hybrid Cloud Integration
Progent can provide expert remote support services to help companies of all sizes integrate their IT infrastructure with leading public clouds including Microsoft Azure and Amazon AWS. Progent can assist you to design and administer hybrid environments that support Windows and Linux systems and applications in both cloud-only solutions or in hybrid network models that seamlessly combine physical resources as well as public clouds. To assist you to incorporate public cloud services with physical datacenters, Progent offers a variety of cloud migration support services that include Office 365 integration with on-premises Exchange deployments,
Azure hybrid cloud planning and integration services, Amazon Web Services hybrid cloud solutions, and Amazon Web Marketing Service development and debugging. Progent has over 15 years of background delivering advanced consulting expertise remotely, and Progent can help you complete your cloud migration projects quickly and affordably.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to specify, automate and test a repeatable workflow for restoring services rapidly following an outage. SRM provides centrally controlled and automated disaster recovery, application mobility, plus transparent site migration, failback and site re-protect. Site Recovery Manager also allows transparent testing for disaster recovery, upgrades and patches and can generate audit reports to confirm full service restoration, validate SLAs and demonstrate disaster recovery compliance. Progent offers the skills of a VCDX certified VMware SRM consultant to help your organization to plan, deploy, test and administer a DR system powered by VMware SRM.
Progent's VMware vSphere and vCloud consultants offer in-depth experience of VMware vCloud Director, vRealize Automation, vRealize Orchestrator and vCloud Suite used for administering private and public cloud and hybrid cloud environments that provide maximum uptime, data security, and disaster recovery. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network architect to help you to plan and deploy a fully virtualized Software Defined Data Center that can be provisioned or migrated instantly and managed with a high degree of automation regardless of the hardware used by the underlying IP network.
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux experts and Apple macOS and OS X specialists offer remote consulting services to cover a broad range of computer technologies such as network infrastructure, messaging solutions, system and process security, plus UNIX and Windows coexistence. For server hardware economization and easy administration in networks that include Linux and Windows, Progent offers VMware integration and Citrix XenServer expertise. Progent can also help with migration from older systems to Windows or Linux-based environments. Progent's team-oriented methodology for solving technical problems enables quick escalation, when required, to consultants with appropriate experience to tackle challenging scenarios. This expedites solutions of urgent problems, minimizes lost productivity, and cuts service costs.
Important Linux variants for which Progent can provide expert support include:
ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent offers a family of affordable, fixed-price services intended to enable small and mid-size organizations to utilize the same best-of-breed IT solutions deployed by many of the world's top corporations. Progent's ProSight portfolio of network monitoring and management services covers all critical facets of modern networking such as email protection, behavioral-based threat defense, automated backup/recovery, network infrastructure management, virtual server cloud hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates next generation behavior-based analysis tools to guard endpoints as well as physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which easily get by legacy signature-based AV tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a single platform to automate the complete threat progression including blocking, identification, mitigation, remediation, and post-attack forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Filtering
ProSight Enhanced Security Protection managed services offer economical multi-layer security for physical servers and VMs, workstations, mobile devices, and Exchange email. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alerts, endpoint control, and web filtering through cutting-edge tools packaged within a single agent accessible from a single control. Progent's data protection and virtualization experts can help your business to plan and configure a ProSight ESP deployment that meets your company's unique requirements and that allows you achieve and demonstrate compliance with government and industry data protection standards. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require urgent attention. Progent can also help you to install and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and medium-sized organizations an affordable and fully managed solution for secure backup/disaster recovery. For a fixed monthly price, ProSight DPS automates your backup activities and enables fast recovery of vital data, applications and VMs that have become unavailable or corrupted as a result of hardware breakdowns, software bugs, disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises device, or to both. Progent's cloud backup specialists can deliver world-class support to set up ProSight Data Protection Services to be compliant with regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can help you to restore your business-critical information. Find out more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of top data security vendors to provide web-based control and world-class security for all your email traffic. The hybrid architecture of Email Guard combines a Cloud Protection Layer with an on-premises gateway appliance to provide complete protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. The cloud filter serves as a preliminary barricade and blocks the vast majority of unwanted email from reaching your security perimeter. This reduces your vulnerability to external threats and conserves system bandwidth and storage. Email Guard's on-premises security gateway appliance provides a deeper level of analysis for incoming email. For outgoing email, the on-premises security gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to monitor and protect internal email that originates and ends within your security perimeter. For more details, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller organizations to map out, monitor, optimize and debug their connectivity appliances like switches, firewalls, and access points as well as servers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology maps are always updated, captures and displays the configuration of virtually all devices connected to your network, monitors performance, and sends alerts when problems are discovered. By automating tedious management processes, ProSight WAN Watch can cut hours off ordinary tasks like making network diagrams, reconfiguring your network, finding devices that need important software patches, or isolating performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) technology to help keep your IT system operating efficiently by checking the state of critical assets that power your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your designated IT management personnel and your Progent engineering consultant so any potential issues can be resolved before they have a chance to impact productivity Learn more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a protected Tier III data center on a fast virtual host configured and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be ported easily to an alternate hosting solution without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and safeguard information about your network infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be alerted about upcoming expirations of SSL certificates ,domains or warranties. By updating and organizing your IT infrastructure documentation, you can save up to half of time spent trying to find critical information about your IT network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents required for managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether youíre making improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you require when you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size organizations to get an unbiased assessment of the health of their information system. Powered by a selection of the leading remote monitoring and management platforms in the industry, and overseen by Progent's world-class group of IT experts, ProSight Network Audits show you how well the deployment of your core network assets conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits such as a cleaner Active Directory system. Both versions also include a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include simpler management, improved compliance with government and industry security standards, higher utilization of IT resources, quicker problem resolution, more reliable backup and restore, and increased uptime. Learn more information about ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief phone discussion with a Progent backup/recovery consultant. The interview is intended to evaluate your organization's ability to stop or recover quickly after an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to collect information concerning your existing AV defense and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply best practices to build a cost-effective AV and backup/recovery system that aligns with your company's requirements. For details, refer to The ProSight Ransomware Preparedness Report Service.
Additional Support Services Offered by Progent
Progent offers the services of world-class remote consulting experts for special information technology programs. Billing rates for ongoing development or consulting projects are set according to the level of expertise of the consultants involved. Progent's experience with these important fields of information technology allows customers to complete critical initiatives economically and on time. Progent's project-based online engineering solutions include:
How Your Southfield Company Can Contact Progent's Remote Technical Support Professionals
Help Desk Call Center Services
Progent's Call Center programs for companies with environments based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology include full-service Help Desk Call Center services, co-managed Helpdesk support services, and Helpdesk consulting.
Progent's Standard Help Desk Services offer smaller organizations a complete solution that handles all aspects of remote Level 1 desktop support from initial requests through ticketing, remote desktop control, status tracking, problem solving, and management reports. Progent provides call desk services at a substantial discount from Progent's regular Level 1 desktop service rates, and Progent can provide the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve challenging issues.
Progentís Co-managed Help Desk services make it possible for your business to split the load for Help Desk services seamlessly between your in-house IT team and Progent's nationwide pool of veteran desktop support engineers and subject matter experts. Progentís shared Help Desk service is an advanced service desk solution built around the leading professional services automation platform for handling service requests, ticketing, responsibility, progress tracking, and metrics.
Progent's Help Desk team of veteran network experts provides your computer users in Southfield or anywhere in the state of Michigan instant contact with a reliable support resource with substantial background delivering telephone-based help and online diagnostics for computer environments based on Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's focus is to give the Help Desk Call Center recognition as a solid contributor to business success, and Progent's aim is to fix and not simply annotate network problems.
- Applications Services: Training, Development, and Troubleshooting
Progent's Applications Consulting Team provides online professional engineering support and education in key application fields such as ERP, MRP, accounting system customization, and Customer Relationship Management. Progent also offers consulting, customization, and education for familiar Microsoft business applications including CRM, Project, Office 365 Word, and Microsoft Office 365 Excel. To read more information on Progent's consulting, custom development, and training services, refer to Progent's Applications Experts Group.
- Unified and Automated Management of Hybrid Cloud Networks
System Center 2016 centralizes and automates the administration of hybrid cloud networks through comprehensive integration with Windows Server 2016, Windows 10 clients; cohesive integration of multi-OS environments that include various Linux distributions, Hyper-V and VMware vSphere; and better cloud support including tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer world-class remote and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist organizations of any size to plan and install a new deployment of System Center 2016, extend or optimize your current one, upgrade efficiently from an earlier release of System Center, or troubleshoot your System Center solution.
- Online IT Infrastructure Monitoring and Reporting Support
Progent can deliver companies in Southfield, or anywhere in the state of Michigan, remote IT infrastructure monitoring by providing System Center 2016 Operations Manager expertise and System Center 2012 Operations Manager troubleshooting and support. Progent can adapt Operations Manager for your environment so that your network support is proactive and automated. By exposing looming trouble spots before they grow into crashes, remote monitoring can minimize inconvenient and costly network failures. Progent can also deploy system monitoring products such as Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or macOS and OS X environments, Windows environments, or networks that incorporate multiple platforms.
To get in touch with Progent about urgent phone-based expertise with Windows, Apple macOS and OS X, or Linux computer systems, go to Progent's Urgent Phone-Based Help, call 1-800-993-9400, or visit Contact Progent.
For offices and startups in Southfield or throughout the state of Michigan, Progent's phone-based computer support specialists are ready to deliver professional and economical system help whenever your organization needs it. More than a decade of offering remote tech support has led to Microsoft Partner certification for Progent's team of engineers and has helped Progent to acquire world-class troubleshooting skills and to refine remote access technology to repair network problems rapidly while avoiding the expense and lost time associated with on-site support visits.
Even if your Southfield office deals with a local freelance consultant or employs a full time organization that know how to deal with ordinary network issues, Progentís Microsoft certified consultants can still offer a convenient and seamless remote extension of your on-site resources for situations when your regular IT support personnel either lack the time or the expertise to fix unexpected system emergencies or particularly complex integration projects.
Details of Progent's Remote Network Support for Southfield
Progent's online support, remote troubleshooting, network security expertise, and network management services offer businesses in Southfield or throughout the state of Michigan the greatest leverage for your IT investment. Whether you require one-time telephone help and Internet-based network repair or ongoing Help Desk call center services and network administration, Progent's experts can provide your business world class IT support while allowing you to avoid the cost and administration overhead of carrying a full-service internal IT organization. Highlights of Progent's online help program include:
- Immediate Telephone Access to Microsoft Premier Professionals
Progent's team of Microsoft-certified technicians can provide fast and affordable expertise to offices in Southfield and is also ideal for customers in more remote areas of Michigan that have a limited supply of technicians with proven expertise supporting Microsoft's current line of server technologies. All Progent phone support staff have over 10 years of background supporting Microsoft products. As a Microsoft Partner support firm, Progent has the use of a broad selection of Microsoft support utilities, service information, and continuing training.
- Per Minute Billing to Reduce Costs
Progent offers remote support on a minute-by-minute basis, so you pay only for the support you receive. Progent requires no minimum fee for phone support and requires no periodic subscription fee for support services delivered during regular working hours. This keeps you from paying big bills for routine repairs.
- Availability of Cisco Certified Network Design Specialists
Progent's certified experts for Cisco can provide the services of authorized specialists with experience in planning, deploying, and managing networking environments powered by Cisco technology. Progent can offer a Cisco Certified Internetwork Expert or CCNP to help you create fast, reliable, and secure connectivity for wireline and wireless networking.
- Application Experts Team
Progent's basic consulting services include system integration, Microsoft Exchange consulting, corporate security planning, and Help Desk sharing services. Progent's Experts group can provide world-class consulting support for specific application areas. Help available from the Application Experts staff includes:
Microsoft Dynamics GP Support and Programming
Microsoft Project and Project Online Expertise
Microsoft Office 365 integration support
Office Excel and Microsoft Office 365 Excel Consulting and VBA Programming
Office Word and Microsoft Office 365 Word Help
Business Information (BI) Reporting Development and Troubleshooting
Microsoft Power BI Integration Services
UNIX, Linux and Sun Solaris Help
Microsoft SQL Server 2019 solution design, MS SQL Server 2017 planning and migration, Microsoft SQL 2016 Application Design, and SQL Server 2014 Software Programming and Debugging
Oracle Management Support and Software Development
MySQL Database Administration and Software Design
Amazon Marketplace Web Service (Amazon MWS) Application Development
By offering a full service one-stop resource for network generalists and specialists, Progent can tailor fast, inexpensive, and thorough IT solutions that match the unique requirements of your business.
- Sophisticated Online Access Tools
Secure online connectivity permits Progent's support experts to see exactly what your users see. This makes it possible to find fast fixes to issues that might otherwise demand a costly onsite service call. State-of-the-art online access software and expert engineers combine to enable Progent to resolve most IT issues rapidly and affordably. Progent is an industry leader in offsite support and remote network monitoring.
- Support for Popular VPN Gateways
Progent can provide secure Virtual Private Network connectivity for gateways from leading VPN providers such as Microsoft, Cisco, Sonicwall and CheckPoint. Secure VPN remote connectivity enables the engineers at Progent's Technical Response Center to access your system remotely without weakening system security.
- 24-hour Support for Maximum System Availability
For offices with line-of-business applications, Progent can provide optional round-the-clock online technical services. Used in conjunction with remote 24x7 network monitoring based on Microsoft System Center Operations Manager 2007, this service can help ensure high network uptime.
- Help Desk Call Center
Progent's Help Desk support programs are designed specifically for budget-constrained offices whose workers need immediate access to a Help Desk Call Center with effective telephone support and complete escalation ability.
How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's number of employees, depth of IT experience, fine tuned support software, and familiarity with enterprise networking allow companies to avoid the pitfalls associated with excessive reliance on smaller service organizations, individual freelance service providers, or limited in-house resources.
Progent stands out by offering:
How Does Our Company Start Receiving Online Network Help from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco Certified consultants average longer than ten years of hands-on professional background, at the front lines of IT service, performing a wide range of IT tasks for a large array of clients. Each Progent support professional shares a refined collection of personal best practices which are combined into company-wide best practices standards that Progent instills in its consulting staff. This means that you get not only expert IT capability, but also a consultant with proven methods for applying technical knowledge to repair real-world IT problems efficiently.
- Value Pricing
Progent's pricing model is to bill for online support and in-person help per minute. As a result, you pay just for received services. Progent does not demand a more expensive rate for after-hours or urgent service, and within California or in areas where Progent offers on-premises service, Progent does not bill for travel time except for emergency calls where on-site work is less than four hours. In addition, Progent applies no service activation fee and asks no monthly commitment for services provided during regular working hours. Many service firms impose large minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity avoids large invoices for quick fixes so you will not be tempted to allow minor problems to fester.
- Complete Documentation of IT Services
Progent has created a comprehensive service reporting system that records and formats detailed documentation for all delivered support activities. Unlike many independent consultants or local service firms who provide minimal documentation or specifics of tasks done, each service delivered by Progent is tracked by comprehensive documentation. Every Progent staff member has access to the service reports sent by every consultant to every client. The practice of detailing and organizing service records results in more efficient service and eliminates a variety of common problems such as when a service customer is virtually held hostage to a consultant who wonít release vital service information.
- Remote Server Monitoring with MS System Center Operations Manager
Progent is one of the few support companies to provide round-the-clock network tracking services powered by Microsoft System Center Operations Manager. Microsoft System Center Operations Manager causes your network support to be proactive instead of reactive. By revealing potential issues before they result in lost productivity, system monitoring can keep your IT network from painful and costly service disruptions.
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT support, visit Immediate Network Support.