Southfield Work from Home Employees Connectivity Consulting Experts
Call Desk Augmentation and Outsourcing Consulting
Expanding your at-home workforce may have a major effect on IT architecture, cybersecurity, and company processes. Progent has 20 years of background helping businesses of all sizes to design, deploy, administer, optimize, and debug IT networks that incorporate a remote workforce. Progent can help your Southfield organization to select the appropriate tools and follow leading practices in creating and operating a safe virtual ecosystem for telecommuters that facilitates collaboration and delivers maximum business value. Progent can provide services ranging from as-needed expertise for getting you over occasional IT bottlenecks to comprehensive project management to help you carry out mission-critical initiatives.
Progent's consultants can assist Southfield, Michigan organizations to with any facet of building a high-performing work-at-home environment by delivering infrastructure design and configuration services, VoIP PBX expertise, video conferencing support, collaboration platform selection and deployment, public cloud connectivity, Call Desk outsourcing, security monitoring, data protection solutions, and streamlined management.
Help Desk Support for Remote Workers
A fast, company-wide changeover to a teleworker business model, which could be activated by a pandemic or as an element of a disaster recovery process, can overwhelm even a high-performing in-house Call Center. Progent's Help Desk Call Center services allow businesses to outsource or supplement their Help Desk Call Center by using Progent's remote Technical Response Center (TRC) services.
- Progent's Standard Help Desk Call Center support services leverage Progent's nationwide network of online IT support specialists along with enterprise-class trouble ticketing and follow-up technology to provide an affordable, advanced Help Desk. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all facets of online Level 1 desktop support from help requests through ticket creation, screen sharing, issue resolution, and incident reporting. A web-based User's Service Portal enables telecommuters to monitor or update their active tickets, enter details, and append screenshots or relevant files. Desktop support services are provided at a significant price reduction off Progent's normal Level 1 desktop support charges, and Progent offers the option of fast hand-off to Level 2 and Level 3 IT experts to deal with complex issues. For details, go to Progent's Standard Helpdesk Services for small businesses.
- Progent's Call Center Augmentation Service enables your business to expand your existing Help Desk team by splitting responsibilities for Call Desk support seamlessly between your regular IT support personnel and Progent's extensive roster of desktop support engineers and subject matter specialists. Progent's co-managed Support Desk service uses a collaborative support solution utilizing the leading professional services automation platform for managing help requests and ticketing, assigning ownership, tracking progress, and generating management reports. For details about how Progent's Help Desk Augmentation Services can enable your business to deliver world-class desktop support to your telecommuters, refer to Progent's Help Desk Call Center supplementation Services.
Contact Progent for Telecommuter Expertise
To contact Progent about building and managing a productive work-from-home solution for your Southfield, Michigan business, phone
An index of content::
Cisco RADIUS Security IT Consulting
Remote Access IT Consulting
Cisco's network security and offsite connection technology for small businesses offer a complete line of easy-to-administer security products to help safeguard your wired and wireless network infrastructure. Cisco's Virtual Private Network line includes switches, firewalls, intrusion detection devices and VPN appliances. Progent's expert consulting staff includes field-proven specialists with Cisco Certified Internetwork Expert and CCNP qualifications who can assist your company to evaluate Cisco VPN, Cisco RADIUS Security, Cisco Aironet and Meraki Wi-Fi access points, and other Cisco security solutions that align best with your business objectives.
Consultant 64-bit Migration
64-bit Server Remote Support Services
Progent’s Microsoft-expert engineers can assist you to update your servers and/or workstations from 32 bits to 64 bits. Progent can assist your company to calculate the risks and advantages of moving to 64-bit computing, design an affordable migration process that reduces business interruptions, and offer economical, professional remote support to assist your company to configure 64-bit software and application programs on your existing hardware.
24/7/365 QTS Sacramento Colocation Center Consultants
Engineer QTS/Herakles Data Center
The QTS Internet Data Center facility is located in the seismically-stable Natomas area of Sacramento, CA. If your business is now utilizing the QTS Sacramento data center as a colocation site or if your company is planning on moving your main or offsite backup system to Herakles/QTS, Progent offers a range of affordable consulting services that include colocation migration, equipment installation and upgrades, infrastructure optimization, project management services, virtual server configuration, remote monitoring, centralized system administration, software programming, business continuity planning, security assessment, and the support of the Progent Test Lab.
UNIX with Windows Remote Support
Windows and UNIX Consultants
If you are developing UNIX-based applications in an environment that has Windows-based processors, desktops, and office productivity products, Progent can provide comprehensive network support outsourcing that allows you to focus on your field of strategic expertise without the continual distraction of managing your business network. By using automated server monitoring and by providing online and on-site assistance as your business needs it, Progent represents an affordable alternative for supporting an IT network that provides high reliability, security, and efficiency. Progent's developer assistance services include comprehensive network support outsourcing, virtual infrastructure, remote and on-site support and repair, proactive network monitoring services, and Help Desk Call Center services.
SCCM Patch Management Integration
SCCM MAM Technical Support
System Center Configuration Manager automates software deployment and updating, simplifies security and compliance settings control, inventories network assets, guards against company data leakage, provides health monitoring, allows safe self service, and delivers a common point of control for managing mixed-operating system networks running on-prem, cloud-centric, or hybrid deployment architectures. Progent's Microsoft-certified Configuration Manager consulting team and Azure cloud specialists can assist your organization with any aspect of planning, implementing, operating and repairing a System Center Configuration Manager solution for local, cloud-based, or hybrid environments.
Online Microsoft Office 365 Training Specialist
Live Online Microsoft Office Education
Progent's virtual classroom webinars offer small businesses the cost savings, simplicity, and versatility of virtual learning and the effective training methods of seasoned instructors who utilize advanced technology to reproduce live, interactive learning environments. Progent can provide webinar training for key desktop software including elements of Microsoft Office such as Microsoft Office Excel, Word, Access, and Project: Microsoft Dynamics accounting and analytics products including MS Dynamics GP (Great Plains); plus additional leading desktop applications like Adobe Photoshop, Acrobat Writer, and Crystal Reports.
VoIP Phone System Setup and Support
24x7 Cisco VoIP phones Support and Setup
Progent's Cisco CCIE-certified networking consultants offer high-level support services for Cisco Unified Communications Manager (formerly CallManager). Progent can assist your organization to integrate VoIP phones, design dial plans, set up SIP trunking and PSTN support, deploy ISR G2 routers with CUBE support, and design UCS server high availability solutions.
24-Hour Herakles Data Center Test Lab Professionals
Project Management Test Lab Consultancy
Progent's Test and Training Lab located at the QTS Internet Data Center is available for piloting line-of-business applications, creating efficient system upgrade methodologies, evaluating and tuning performance, designing or verifying business continuity solutions, resolving compatibility problems, and establishing training systems for new technologies. For Progent customers who lack sufficient in-house resources to configure proper test systems, Progent's Test and Training Lab cuts capital outlay and technical risk while keeping vital IT projects on schedule.
Fedora Linux On-site Support
Colbolt Linux Network Consultants
Progent's Linux support services offer small and mid-size businesses and software developers support for managing and maintaining Linux systems that coexist with Microsoft-based technology. Progent can give your business contact with Linux consultants, support professionals premier by Microsoft and Cisco, and security experts with CISA and CISSP certification. This wide array of expertise offers you a convenient one-stop source to help you build and manage a protected and robust cross-platform connectivity and communications environment that allows Linux and Microsoft interoperability by combining Microsoft Windows with leading Linux derivatives such as RedHat, SUSE, CentOS Linux, Ubuntu, PCLinuxOS, fedora Linux, Gentoo, Mandrake/Mandriva, Debian-GNU, and Slackware.
802.11x Wi-Fi Site Survey Support and Setup
Wireless LAN Site Survey Troubleshooting
Progent's Wi-Fi site survey and predictive modeling assist you to plan, deploy and debug a Wi-Fi network optimized for your facilities, providing your business a wireless solution that delivers the reception, speed, density, QoS, data protection, and hand-off capability your business needs. Wireless survey services from Progent include online predictive analysis for designing a Wi-Fi network and on-premises survey services for validating, optimizing, and debugging an operational wireless network.
Expert Microsoft Certified Small Office IT Consulting Best Practices
Problem Escalation Through Teamwork Network Consulting Companies
Progent’s team of Microsoft and Cisco Certified consultants average longer than a decade of hands-on professional background, at the front lines of IT service, performing a wide range of technical tasks for an extensive mix of businesses. Every Progent consultant shares a proven set of individual best practices which are incorporated into shared best practices training that Progent teaches its consulting team. This ensures that you get not just world-class IT skills, but also a consultant with proven methods for applying computer knowledge to fix actual IT problems efficiently.
Integration Fault-tolerant Data Center
Computer Consultant High-Availability Data Center
Progent's Data Center consultants can help you select high availability data centers that match the particular needs of your company. High availability co-location sites are particularly attractive to small companies due to of their affordability and convenience in comparison to taking a do-it-yourself approach. Attempting to build an on-site data center with even a minimum degree of fault tolerance is financially prohibitive for most small organizations. Progent can show you how to reap all the advantages of high availability data centers and 24x7 colo sites by offering a complete array of consulting and support services.
Consulting Solaris with Windows
Consult UNIX, Windows
If you are producing UNIX or Linux applications on a network that includes Microsoft Windows-based servers, desktops, and office productivity products, Progent can provide full-service IT outsourcing that frees you to concentrate on your area of high-value expertise while avoiding the constant distraction of maintaining your business network. Through the use of smart network monitoring and by providing online and on-site assistance as your business needs it, Progent offers an economical solution for maintaining an information system that features high dependability, security, and efficiency. Progent's developer support offerings feature comprehensive information technology outsourcing, virtual server infrastructure, remote and on-site support and troubleshooting, network monitoring, and Help Desk services.
NetApp MetroCluster Troubleshooting Consultants
NetApp MetroCluster and FlexPod Consultancy
NetApp MetroCluster is a disaster recovery platform that uses array-based storage clustering with continual replication to deliver fast, zero data loss disaster recovery (DR) between sites that are up to 300km apart from each other. Progent's team of veteran network experts can help you to plan, deploy, administer, upgrade, test and repair a disaster recovery solution built around NetApp MetroCluster. Progent can help you to choose a topology for your MetroCluster deployment that meets your functional requirements and IT budget. Progent can ensure you adhere to best practices for configuring your MetroCluster environment by providing help with procedures like assigning disk pools, determining aggregate and plexes layout, setting up FlexVol volumes, setting up NetApp Snapshot, provisioning Cisco and Brocade switches, designing a tiebreaker mechanism, setting up a configuration replication network between your peered clusters, and verifying your DR solution to verify adherence with information assurance standards and regulatory mandates.
DoubleTake Carbonite Backup Network Consulting
After Hours DoubleTake Carbonite Software On-site Technical Support
DoubleTake/Carbonite Software publishes a family of products intended to deliver small businesses a variety of affordable solutions for backing up and restoring business-critical applications including Exchange Server, Microsoft SQL Server, Blackberry, and Microsoft Office SharePoint. Progent’s disaster recovery planning consultants have extensive experience integrating DoubleTake/Carbonite technology into small business IT systems to create a high state of fault tolerance and business continuity capability at a budget-friendly cost.
Check Point NGTP Security Services Cybersecurity Group
Check Point Power-1 Firewall Consultants
Progent's Check Point experts can help you select and configure Check Point Firewall software and hardware based on Check Point's technology to provide an economical and efficient security defense for your corporate network. Progent can also help you configure other Check Point products including ZoneAlarm and Check Point Series 80 firewalls with security solutions from other vendors and provide a central source for on-going technical support, administration, education, and consulting services.
Juniper J2320 Router Cybersecurity Firms
Juniper J Series Firewall Secure
Progent's Juniper-certified network engineers can assist your organization to design and carry out the installation of Juniper J Series firewall/VPN routers, configure security policies and fault-tolerant redundancy, and provide ongoing technical consulting and troubleshooting services.
Meraki MR45 Access Point On-site Technical Support
Specialist Meraki MR45 Access Point
Progent's Cisco-certified Wi-Fi networking experts can provide online and on-premises consulting and troubleshooting services to help your organization to plan, install, manage, tune, and debug Wi-Fi deployments that incorporate Cisco's Meraki access points. Progent's consultants can also help your organization to design and deploy hybrid networks that integrate on-premises and cloud-hosted services and that deliver easy access, enhanced security and compliance, unified management, and consistent operation for all your mobile and desktop endpoints.
Top Automated Server Management Integration Support
Integration Services Automated Desktop Inventory
ProSight LAN Watch is Progent’s server and endpoint monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to help keep your network running efficiently by tracking the health of vital devices that drive your network environment. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your designated IT personnel and your assigned Progent engineering consultant so any looming problems can be resolved before they have a chance to impact productivity.
Consulting Microsoft Exchange
24-7 Exchange Server 2000 Upgrade Technical Support Services
Progent is one of the most qualified network support firms for integrating email and messaging systems based on Microsoft Exchange 2000 Server. Progent is skilled in helping small businesses receive all the advantages of Exchange 2000 under common scenarios such as upgrading from Microsoft Exchange 5.5, moving from an ISP-managed or POP3 e-mail environment, and jobbing out your Exchange 2000 Server support.
Cisco System Consultant
Cisco CCIE Online Upgrading
Progent's Cisco CCIE network consultants can assist you to configure, manage, update and troubleshoot Cisco network products. Progent offers Cisco, Meraki and Nexus switch consulting, ASA firewall consulting, Meraki and Aironet Wi-Fi access point support, Cisco VoIP phone expertise, and CUCM/CallManager software expertise.
Server Education
Router Skills Transfer
Progent practices knowledge transfer from Progent's support experts to customers. By teaching clients to resolve technical issues that are within their scope, Progent can concentrate on providing high-value services where Progent faces few competitors. Medium-size companies who work with trusted freelance consultants or who employ internal IT staffs benefit when Progent transfers information about critical technology and proven processes to make their networks more reliable, protected, and efficient.
24x7 IT Consultants Fault Tolerant Network
Fault-tolerant system Technical Support
Progent’s Disaster Recovery/Business Continuity consultants have extensive backgrounds helping small and mid-size businesses to reduce network downtime by offering affordable online consulting support for disaster recovery/business continuity (DR/BC) planning, fault-tolerant network architecture, data backup and restore solutions, and transparent maintenance. Progent’s business continuity consultants can help you to develop and test an efficient business continuity strategy that aligns with your business goals and IT budget. Progent’s disaster recovery specialists can assist you to design, deploy, and support fault-tolerant technologies such as redundant Internet access, virtualized servers, clustering, network load balancing, transparent off-site backup, and multi-location data centers.
Outsourcing Sun Solaris
Sun Solaris Remote Support
Progent's Solaris family support experts offer small businesses and developers support for managing and maintaining Solaris environments that run with Microsoft-based networks. Progent can give your business contact with Sun Solaris consultants, consulting professionals certified by Microsoft and Cisco, and security experts with CISSP certification. This wide array of experience provides you with a convenient single source to help you build and maintain a secure and reliable cross-platform connectivity and communications solution that allows Sun Solaris and Microsoft interoperability by combining Windows with popular variants of UNIX including Mac OS X, Sun Solaris, IBM AIX Open UNIX, HP-UX, Berkeley UNIX (BSD), SCO UNIX, and Silicon Graphics IRIX (SGI/IRIX or major Linux variations including RedHat Linux, SUSE Linux, CentOS Linux, Ubuntu, PCLOS, fedora, Gentoo Linux, Mandriva Linux, Debian-GNU, and Slackware Linux.
Check Point Series 80 Security Tech Services
Check Point SandBlast Cybersecurity Consultancy
Progent's Check Point firewall experts can show you how to plan, integrate, and administer firewall environments built around Check Point NGFW security gateways and Check Point's subscription-based security services. Progent can also help you maintain legacy Check Point firewalls or migrate efficiently to Check Point's modern security gateways.
Help Desk Management Services Remote Support Services
Helpdesk Outsourcing Services Integration Services
Progent's Standard Help Desk Services provide a complete solution that manages all aspects of online desktop support from service requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and reporting. Support services are provided at a significant discount off Progent's regular desktop support rates, and Progent offers the option of rapid as-needed escalation to subject matter experts to resolve challenging problems.
Microsoft Windows 2003 Online Troubleshooting
Microsoft Windows 2003 Remote Consulting
Progent's Microsoft-certified Windows 2003 Server consultants offer computer support and IT consulting services for the complete line of Microsoft .NET Enterprise Servers, Microsoft Windows Server 2003, and Microsoft Windows 2000 Server. Progent's Microsoft Windows Server 2003 upgrade, integration, administration, and maintenance services include system planning, installation, project management, on-site and remote network support and troubleshooting, Help Desk outsourcing, CISM-certified security consulting, comprehensive outsourcing, and cost-effective co-sourcing.
Dynamics GP Visual Studio Consultant
Dynamics GP BizTalk Adapter Specialist
Progent's expert application designers and programmers can help your company to build customizations to Microsoft Dynamics GP/Great Plains that address the unique requirement of your business without losing the benefits of Windows integration. Progent can also provide expertise with a selection of development technologies that can be used to build integrations with Microsoft GP/Great Plains. These tools include Dexterity, Modifier with VBA, Visual Studio Tools for Dynamics, Extender, eConnect, Web Services for Dynamics GP, Integration Manager and ODBC.
Microsoft Azure Backup Reporting
Microsoft and Cisco Certified Expert Microsoft Azure cloud integration Contract Programmer
Progent's consultants can assist you with every phase of Microsoft Azure migration such as requirements definition, prerequisites assessment, system architecture, pilot testing, implementation, centralized management, performance tuning, license controls, disaster recovery strategies, security planning, and compliance assessment. Progent can help you to set up and debug firewalls and VPN connections so that your users can securely access to Azure-based services, and Progent's Microsoft-certified consultants can assist you set up key Microsoft technologies to run in the cloud including Microsoft Windows Server, Exchange Server, SQL Server and SharePoint. Progent can also help you to create a hybrid cloud environment that transparently integrates physical datacenters with Azure resources.
MCSE Expert Certified Dynamics GP Web Services Consulting
MCSE Expert Certified Consultants Dynamics GP Visual Studio
Progent's seasoned application designers and programmers can assist your company to create customizations to Microsoft GP/Great Plains that address the special requirement of your organization while retaining the advantages of seamless Windows integration and connectivity. Progent can also provide expertise with a selection of development tools that can be used to create integrations with Microsoft GP. These tools include Dexterity, Modifier, Visual Studio for Microsoft Dynamics GP, Continuum, eConnect, Web Services for Dynamics GP, and Integration Manager.
Small Business Maintenance
Biggest Small Business Technical Support Firm
Progent provides the help of Microsoft and Cisco-Certified network consulting professionals to offer customers economical ways to help companies maximize the value of Microsoft and Cisco technology. For environments that range from small offices to large enterprises, Progent's expert engineers can show you how to improve your information system's e-mail architecture, security, availability, performance, and system management.
Microsoft Exchange Server Migration Specialist
Microsoft Exchange Server 2010 Migration Technology Professional
Progent's Microsoft-certified consultants can deliver affordable remote and on-premises help to carry out your upgrade to Exchange 2010, produce thorough documentation of your upgraded messaging system, train your IT staff and users to get them ramped up rapidly on Microsoft Exchange Server 2010, and offer ongoing management consulting and engineering support. Progent can also assist you to upgrade from Microsoft Exchange 2010 to Exchange 2013 or Exchange Server 2016.
Windows Server Update Services Technology Professional
Professionals Microsoft Software Update Services
Microsoft Windows Server Update Services enables information technology administrators to install and track the latest Microsoft patches and security releases to Windows Server 2000, Microsoft Windows Server 2003, and Windows XP operating systems. By using Microsoft Windows Server Update Services, IT personnel can fully and easily manage the distribution of updates that are released through Microsoft Update to servers and desktops in a company. Progent can help you with complex details of the initial setup of Microsoft SUS such as designing the Microsoft SUS deployment, configuring user's workstations, defining the Group Policy parameters, and making sure your Microsoft Software Update Services GPO is associated with an Active Directory container that makes sense for your network environment.
Microsoft Windows Cluster Remote Technical Support
24-7 Fault-tolerant Clustered Servers Support and Integration
Progent provides Microsoft Windows Cluster Server assistance to help your company deploy non-stop server clusters designed to provide 24x7 uptime. Windows cluster servers for non-stop systems include Microsoft Windows 2003 Cluster Server, Microsoft SQL Cluster Server, and Exchange Cluster. By helping you plan zero-downtime clustered server environments powered by Microsoft Windows Server 2003 Cluster, Progent’s Certified Windows experts ensure that your non-stop clustered servers are set up to maximize the strategic advantage of your computer network.
Largest Amazon Marketplace Web Service development training Development Company
Amazon Marketplace Web Service development training Programming Firms
Amazon Marketplace Web Service (Amazon MWS) is a library of APIs that enables Amazon sellers to improve the efficiency of their operations by automating key sales functions including listings, orders, payments, inbound and outbound fulfillment, and finances. By leveraging Amazon's extensive online selling environment and automating their sales, vendors can broaden their reach, reduce their operating costs, improve reaction time to customers, and add to their profits. Progent's Amazon Marketplace Web Service consultants can collaborate with your development team and provide programming, workflow integration, project management support, and training so you can shorten development time and expedite your ROI.
24-Hour Cisco RADIUS Security Support
VPN Online Consulting
Cisco's network security and remote access technology for small businesses provide a full line of easy-to-administer security solutions to help safeguard your wired and wireless network infrastructure. Cisco's Virtual Private Network product family features routers, firewalls, intrusion detection devices and Virtual Private Network appliances. Progent's professional consulting staff includes field-proven engineers with Cisco's CCIE and CCNP certifications who are able to assist your organization to select Cisco VPN, Cisco RADIUS Security, Cisco Aironet and Meraki wireless APs, and additional Cisco security solutions that fit most closely with your company goals.
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