Expanding your at-home workforce may have a major effect on IT architecture, cybersecurity, and company processes. Progent has 20 years of background helping businesses of all sizes to design, deploy, administer, optimize, and debug IT networks that incorporate a remote workforce. Progent can help your Southfield organization to select the appropriate tools and follow leading practices in creating and operating a safe virtual ecosystem for telecommuters that facilitates collaboration and delivers maximum business value. Progent can provide services ranging from as-needed expertise for getting you over occasional IT bottlenecks to comprehensive project management to help you carry out mission-critical initiatives.

Progent's consultants can assist Southfield, Michigan organizations to with any facet of building a high-performing work-at-home environment by delivering infrastructure design and configuration services, VoIP PBX expertise, video conferencing support, collaboration platform selection and deployment, public cloud connectivity, Call Desk outsourcing, security monitoring, data protection solutions, and streamlined management.

Help Desk Support for Remote Workers
A fast, company-wide changeover to a teleworker business model, which could be activated by a pandemic or as an element of a disaster recovery process, can overwhelm even a high-performing in-house Call Center. Progent's Help Desk Call Center services allow businesses to outsource or supplement their Help Desk Call Center by using Progent's remote Technical Response Center (TRC) services.

  • Progent's Standard Help Desk Call Center support services leverage Progent's nationwide network of online IT support specialists along with enterprise-class trouble ticketing and follow-up technology to provide an affordable, advanced Help Desk. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all facets of online Level 1 desktop support from help requests through ticket creation, screen sharing, issue resolution, and incident reporting. A web-based User's Service Portal enables telecommuters to monitor or update their active tickets, enter details, and append screenshots or relevant files. Desktop support services are provided at a significant price reduction off Progent's normal Level 1 desktop support charges, and Progent offers the option of fast hand-off to Level 2 and Level 3 IT experts to deal with complex issues. For details, go to Progent's Standard Helpdesk Services for small businesses.
  • Progent's Call Center Augmentation Service enables your business to expand your existing Help Desk team by splitting responsibilities for Call Desk support seamlessly between your regular IT support personnel and Progent's extensive roster of desktop support engineers and subject matter specialists. Progent's co-managed Support Desk service uses a collaborative support solution utilizing the leading professional services automation platform for managing help requests and ticketing, assigning ownership, tracking progress, and generating management reports. For details about how Progent's Help Desk Augmentation Services can enable your business to deliver world-class desktop support to your telecommuters, refer to Progent's Help Desk Call Center supplementation Services.

Contact Progent for Telecommuter Expertise
To contact Progent about building and managing a productive work-from-home solution for your Southfield, Michigan business, phone 1-800-993-9400 or refer to Contact Progent.