Enlarging your telecommuter workforce may have a major impact on IT architecture, cybersecurity, and corporate processes. Progent has 20 years of background assisting businesses of all sizes to design, deploy, administer, tune, and debug IT networks that support at-home workers. Progent can assist your Southfield organization to select the appropriate technologies and adhere to best practices in creating and operating a secure virtual solution for telecommuters that promotes collaboration and delivers maximum business value. Progent offers support services ranging from on demand guidance for helping you over challenging technical bottlenecks to comprehensive project management to help you successfully complete mission-critical initiatives.
Progent's consultants can assist Southfield, Michigan companies to with any aspect of creating a high-performing work-at-home ecosystem by delivering network infrastructure configuration services, VoIP PBX expertise, video conferencing integration, collaboration platform selection and deployment, public cloud connectivity, helpdesk outsourcing, security and compliance, data protection solutions, and centralized management.
Help Desk Services for Telecommuters
A fast, enterprise-wide transition to a telecommuter business model, which might be driven by an epidemic or as an element of a business continuity process, can overstretch even the most efficient internal Call Desk. Progent's Call Center services allow organizations of any size to outsource or supplement their Call Desk by using Progent's remote Technical Response Center (TRC) team.
- Progent's Standard Support Desk services leverage Progent's nationwide network of online IT support experts along with world-class ticketing and tracking software to offer an economical, modern Support Desk. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all facets of remote Level 1 desktop technical support from service requests through trouble ticket creation, screen sharing, issue resolution, and reporting. A web-based User's Service Portal allows from-home workers to monitor or revise their current tickets, enter information, and append screen captures and relevant files. Support services are provided at a significant price reduction off Progent's ordinary Level 1 desktop service rates, and Progent makes available the option of rapid hand-off to Level 2 and Level 3 IT specialists to resolve advanced problems. To learn more, go to Progent's Standard Helpdesk Services for small companies.
- Progent's Support Desk Augmentation Service enables your business to supplement your existing Help Desk Call Center team by splitting responsibilities for Help Desk support services transparently between your in-house IT support organization and Progent's extensive roster of desktop support technicians and subject matter specialists. Progent's co-managed Call Desk service uses a co-sourcing support model based on the leading PSA platform for handling service requests and ticketing, establishing ownership, tracking progress, and generating reports. To find out how Progent's Call Desk Supplementation Services can help your business to deliver best-in-class desktop support to your from-home workers, go to Progent's Call Center supplementation Services.
Contact Progent for Telecommuter Expertise
To get in touch with Progent about creating and managing an efficient telecommuter environment for your Southfield, Michigan company, call 1-800-993-9400 or go to Contact Progent.