For small and midsize businesses located in Southfield or anywhere in the state of Michigan, Progent provides support for networks powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a mix of UNIX and Microsoft Windows technology. Progent has delivered online troubleshooting to companies in all 50 states in the U.S. (Refer to Progent's customer recommendations). In addition, Progent can furnish the expertise of Cisco CCIE-certified network specialists for challenging infrastructure problems, plus the assistance of CISSP and CISM-accredited security engineers to handle high-level security design and disaster recovery preparedness.
Progent's online support engineers offer exceptional leverage due to the fact that they have the real-world background and the advanced technology to resolve the majority of network problems rapidly. Efficient support reduces immediate costs since solutions take up fewer billable consulting minutes. Remote support also eliminates the expense of dispatching an engineer to your location. Your company benefits even more in incidental expenses by reducing or eliminating system downtime and related losses stemming from business disruption, disgruntled customers and vendors, unproductive workers, and de-focused executives.
Progent's pricing policy for remote help is designed to get the most out of your IT service investment. Progent charges by the minute for telephone-based consulting, so you are charged only for the support that you actually get. In contrast to many remote service organizations, Progent requires no startup surcharge or minimum payments. Progent's one-minute granularity and simple model for billing eliminate situations where speedy. minor fixes manage to turn into substantial tabs. Progent's skill at solving problems quickly results in your company conserving cash.
Progent's Online Support Technologies
Over time, Progent has developed a set of optimized technologies and field-proven processes that allow the maximum degree of effectiveness for online help and repair for small company IT systems. Progent offers safe Virtual Private Network support for gateways from a variety of leading sources such as Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Protected VPN access enables the staff of Progent's Technical Response Center to connect to your company's environment without violating system security.
Progent's highly evolved service reporting system keeps comprehensive documentation describing the support that Progent's customers have been provided. Progent's authorized engineers have the benefit of the history of assistance provided to each customer by any Progent consultant. This archive of problems and solutions is organized as a quickly searchable proprietary database that enables Progent's online support engineers to communicate their experiences with the whole team to ensure that the effectiveness of Progent's support services improves daily. Progent's high-level accreditations and working associations with important vendors including Cisco and Microsoft make available other extensive technical support knowledge bases and allow fast response from manufacturers' in-house engineering staff so Progent's online consulting specialists are able to find the most efficient resolutions in the least time.
Initiate Remote UNIX/Linux, Sun Solaris, or Apple macOS and OS X Network Support from Progent
To access Progent's remote services in Southfield or anywhere in Michigan or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have a critical requirement for network help, go to Immediate Emergency Support.
Remote Support Services Offered Progent
Progent's remote consulting experts possess certified skills in a comprehensive set of products and technologies. This broad range of capability allows Progent's engineers to tackle practically any problem likely to take place in a small company network. Credentials earned by Progent consultants in UNIX/Linux technologies include Sun Certified Network Administrator, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications owned by Progent technical support consultants include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional, CCNA, CCSP, Voice Professional, CCDA and CCDP.
To provide assistance to clients with multi-platform networks, Progent also provides access to consultants who have advanced Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager Engineers, CISSP network security specialists, and Information System Security Architecture Professional (ISSAP) consultants.
Phone-based technical support services provided by Progent to small businesses in Southfield and throughout the state of Michigan include:
Special Support Services Available from Progent
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux, Sun Solaris, and macOS and OS X remote support services cover a broad spectrum of information technology including system infrastructure, messaging solutions, network and operational security, UNIX and Microsoft Windows integration, virtual server technologies for server economization and simplified administration, and transitioning from older systems to current Windows or Linux-based solutions. Progent's group-oriented methodology for resolving technical problems promotes fast escalation, when required, to engineers with task-relevant experience to handle challenging situations. This expedites repair of critical problems, reduces lost productivity, and lowers service costs.
Progent's UNIX/Linux support engineers can provide emergency phone-based help for resolving problems within UNIX/Linux systems based on popular derivatives of UNIX including:
Important Linux versions for which Progent offers expertise include:
- Slackware Linux
Talk to a Cisco Certified Internetwork Expert for High-level Infrastructure Problem Solving
The Cisco CCIE certification is the highest accreditation for network infrastructure engineers, and certifies a consultant's technical skills at the master level. CCIEs can resolve the most complex challenges surrounding network planning, installation, maintenance, protection, and repair. Cisco CCIEs can cooperate with the highest priority with Cisco's in-house engineers in isolating anomalies with Cisco IOS Software network administration utilities and coming up with alternate approaches or identifying software updates. CCIEs provide exceptional value since their depth of expertise allows them to find solutions for even the most intractable problems rapidly. In many cases, less seasoned engineers can wrestle for many hours or even days with the same problems that a CCIE can fix in minutes.
Few support organizations make CCIEs available to support small and mid-size companies. Progent can provide fast telephone contact with a Cisco authorized CCIE so your company can get urgent support for serious network problems that are hurting worker productivity but are beyond the scope of your local computer service group or consultant. Progent's Cisco CCIE support experts can connect to your environment using state-of-the-art remote support tools in order to provide efficient, secure, and affordable diagnosis and repair.
Progent's Cisco CCIEs offer consulting for all of Cisco's market leading family of networking appliances such as PIX 500 Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Module (FWSM), protected high-speed and IS routers, Aironet wireless access points, Cisco Meraki cloud-managed Wi-Fi APs, VoIP phones and systems, Catalyst Series switches, plus Virtual Private Network products.
Certified Windows Support
Progent's Microsoft-expert remote service experts can deliver computer system repair and consulting help for all Microsoft server platforms. Progent is a Microsoft Partner and can provide your business the expertise of consulting professionals who can help you with a broad range of technology support services such as
Windows Server 2012 R2 integration,
Windows Server 2008 installation,
MS Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 integration,
Microsoft Exchange Server 2010 management,
SharePoint Server 2013 design,
Microsoft Skype for Business Server migration support, Lync Server management and Microsoft Office Communications Server upgrade, Microsoft Forefront TMG 2010 administration and ISA Server maintenance, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and development, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring,
Project Server training,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a full range of remote PC desktop support including Microsoft Windows 7 migration support, moving to 64-bit desktop applications, integrating Microsoft Office 2010, and automating Business Desktop Deployment.
CISSP, ISSAP, and CISM Premier System Security Engineers
Progent's accredited CISSP and ISSAP security consultants can provide a variety of system protection services that can bolster the immunity of your UNIX/Linux, Sun Solaris, Mac or Windows environment against assaults or help your business to recover rapidly following a serious breach. Security services offered by Progent include: comprehensive network security evaluation using tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Solar Winds tools and Hydra; quick recovery from malicious attacks; setting up firewalls; establishing safe mechanisms for off-site and mobile connectivity; securing your email system against spam and DHA attacks; and setting up round-the-clock network monitoring.
- Hybrid Cloud Integration
Progent can provide advanced remote consulting services to help businesses of all sizes integrate their information networks with popular public cloud platforms such as Azure and Amazon AWS. Progent can assist you to plan and administer hybrid environments that can include Windows and Linux operating systems and applications in both cloud-based systems or in hybrid architectures that utilize local resources along with public cloud services. To help you to integrate public cloud services with physical datacenters, Progent can provide a variety of cloud migration support services that include Office 365 integration with on-premises Exchange, Microsoft Azure enterprise hybrid cloud integration, Amazon AWS hybrid cloud integration support, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of background delivering advanced consulting expertise online, and Progent can make sure you complete your cloud integration projects quickly and affordably.
Progent offers the services of world-class remote consulting professionals for special projects that small companies often need. Progent's charges for longer-term development or consulting projects are determined based on the level of expertise of the consultants required. Progent's experience with these special areas of information technology allows customers to execute critical projects economically and on time. Progent's project-based online engineering services include:
How Your Southfield Company Can Contact Progent's Online Support Experts
Help Desk Call Center Services
Progent's Help Desk Call Center support programs for small and midsize businesses with environments that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk Call Center outsourcing, Virtual Helpdesk services, and Helpdesk consulting. Progent's Help Desk outsourcing services are a convenient solution for small organizations who lack the money or time to assemble and manage an in-house Help Desk but who want quick response from a reliable Help Desk with professional phone assistance as well as the technical depth to escalate complex tasks to high-level engineers.
Progentís Virtual Call Center is designed for larger businesses and operates as a seamless addition to your current Call Center organization. Progent's Virtual Help Desk can operate as an escalation alternative to resolve the toughest computer system problems, or be available in those situations when your regular resources are swamped.
Progent's Help Desk Call Center consulting support can guide you in building an effective new Help Desk Call Center or improving your established organization, evaluating or enhancing Help Desk application software to handle the unique requirements of your company, or providing occasional phone support personnel to reinforce your existing Help Desk Call Center team to handle high-demand events like software migrations, major updates, or installing brand new applications.
Progent's Help Desk staff of experienced network professionals offers your customers in Southfield or anywhere in the state of Michigan instant assistance from an efficient network service resource with years of experience delivering telephone-based consulting and online diagnostics for networks that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to give the Help Desk Call Center recognition as a solid driver of company success, and Progent's goal is to fix instead of simply document technical issues.
Applications Support: Training, Customization, and Integration
Progent's Applications Consulting Team provides remote and in-depth consulting support and training in specific application fields including Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also offers consulting expertise, customization, and training for Microsoft business applications including CRM, Microsoft Office Project, MS Office Word, and Microsoft Office Excel. To find out more concerning Progent's expertise, custom development, and training services for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Team.
Progent's Mac experts can support the creative elements of Mac systems by providing remote consulting support and education in imaging, sound, and motion video. Progent's consultants can provide assistance in a range of Macintosh creative tools including Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also help you with common projects such as capturing or digitizing audio/video or integrating an audio/video production lab.
Remote Network and Server Monitoring Services
Progent offers companies in Southfield, or anywhere in the state of Michigan, online computer system monitoring support based on MS System Center Operations Manager IT infrastructure monitoring, adapted by Progent to fit your business so your computer support is proactive and automated. By detecting emerging issues before they expand into downtime, system monitoring can avoid disruptive and costly information system breakdowns. Progent can also use server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or macOS and OS X systems, Windows networks, or networks that support a variety of operating systems.
To contact Progent about urgent remote support with UNIX/Linux, Sun Solaris, or macOS and OS X computer systems, go to Progent's Urgent Remote Help, telephone 1-800-993-9400, or go to Contact Progent.
Detroit Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Detroit Metro Area.
Progent locations in the Detroit Metro Area