For small and midsize businesses in Southfield or anywhere in Michigan, Progent provides help for information systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that feature a mix of UNIX and Microsoft Windows platforms. Progent has provided online support to businesses in all 50 states in the U.S. (Refer to Progent's customer testimonials). In addition, Progent can furnish the consultation Cisco CCIE network specialists for complex infrastructure issues, plus the assistance of CISA and CISSP-accredited security engineers to help with high-level security architecture and disaster recovery planning.
Progent's remote technical support engineers represent excellent leverage due to the fact that they are equipped with the practical background and the sophisticated technology to solve most network problems rapidly. Efficient support lowers immediate costs since solutions take up fewer chargeable consulting minutes. Online support also eliminates the cost of sending an engineer to your office. Your organization benefits additionally with incidental expenses by reducing or eliminating system downtime and related losses due to business discontinuity, disgruntled customers and vendors, idle workers, and distracted executives.
Progent's pricing policy for online help is structured to stretch your network support investment. Progent charges by the minute for telephone-based consulting, so you are invoiced only for the services that you actually get. Unlike typical online service companies, Progent asks for no initialization fee or minimum payments. Progent's one-minute granularity and simple model for billing save you from scenarios where speedy. minor solutions somehow end up as major tabs. Progent's skill at disposing of problems efficiently results in your company spending less cash.
Progent's Online Technical Support Technologies
Over the years, Progent has developed an arsenal of customized technologies and proven processes which allow the maximum degree of efficiency for online consulting and repair for small and midsize company information systems. Progent offers protected VPN support for VPN gateways from a variety of leading companies such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Secure VPN technology enables the staff of Progent's online support team to connect to your company's system remotely without breaching system security.
Progent's sophisticated technical support reporting system stores extensive records describing all support that Progent's customers have received. Progent's team service personnel have the benefit of the specifics of assistance rendered to each client by any engineer. This database of trouble tickets and resolutions is stored as a quickly accessible proprietary database that enables Progent's online technical engineers to communicate their experiences with the whole team to make sure that the efficiency of Progent's support grows daily. Progent's advanced accreditations and close associations with key industry leaders including Cisco and Microsoft make available other massive technical support databases and permit fast access to vendors' internal engineering staff with the result that Progent's online service experts are able to come up with the most efficient resolutions promptly.
Start Receiving Remote UNIX/Linux, Solaris, or macOS and OS X Network Support from Progent
To get started with Progent's remote support in Southfield or anywhere in Michigan or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has an urgent requirement for network support, go to Immediate Urgent Support.
Remote Technical Support Services Available from Progent
Progent's remote technical service engineers have advanced credentials in a comprehensive set of technologies. This breadth of IT skills enables Progent's engineers to resolve virtually any emergency that may take place in a small company information system. Credentials earned by Progent engineers in UNIX-family technologies include Sun Certified Network Administrator, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials earned by Progent technical support experts include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate, Security Professional, CCVP, and Design Associate.
To provide assistance to companies with mixed-OS networks, Progent also provides the support of engineers who have high-level Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, CISSP network security specialists, and CISSP-ISSAP engineers.
Remote technical services provided by Progent to small businesses in Southfield and throughout the state of Michigan include:
Special Consulting Programs Available from Progent
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux, Solaris, and Apple macOS and OS X phone-based support services cover a wide range of computer technology including system architecture, email solutions, network and process security, UNIX and Microsoft Windows coexistence, VMware products for server consolidation and simplified administration, and transitioning from older applications to the latest MS Windows or Linux environments. Progent's team-oriented methodology for solving technical issues promotes quick escalation, when required, to engineers with task-relevant expertise to handle complex scenarios. This expedites solutions of critical problems, minimizes network downtime, and lowers support expense.
Progent's UNIX and Linux support engineers can offer emergency phone-based help for analyzing problems within UNIX/Linux systems powered by leading derivatives of UNIX such as:
Major Linux versions for which Progent offers expertise include:
- macOS and OS X
- IBM AIX OS
- HP-UX (Hewlett Packard UNIX)
- Silicon Graphics IRIX
- RedHat Linux
- SUSE Linux
- Slackware Linux
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the top recognition for networking professionals, and indicates a person's networking skills at the master level. Cisco qualified CCIEs know how to deal with even the most complex problems associated with network infrastructure planning, integration, maintenance, protection, and troubleshooting. Cisco qualified CCIEs work with the highest priority with Cisco's internal support staff in isolating problems with IOS Software network management utilities and coming up with workarounds or locating software updates. CCIEs offer exceptional value since their depth of expertise allows them to find solutions for the most complex problems rapidly. In many cases, less seasoned engineers can struggle for many hours or days with identical problems that a Cisco CCIE can fix in minutes.
Few service organizations make Cisco CCIEs accessible to support small and mid-size businesses. Progent can provide quick telephone access to a CCIE so your company can get timely assistance for serious network infrastructure issues that are crippling business efficiency but are outside the experience of your local computer service group or consultant. Progent's Cisco CCIE engineers can tie into your environment by means of sophisticated remote troubleshooting tools to perform fast, safe, and economical analysis and remediation.
Progent's Cisco-qualified CCIEs offer assistance with the entire range of Cisco's market leading family of networking appliances such as PIX 500 Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Module (FWSM), protected broadband and integrated services (IS) routers, wireless access points, Cisco Meraki cloud-managed Wi-Fi APs, Voice over IP (VoIP) phones and systems, Catalyst family switches, plus Virtual Private Network solutions.
Authorized Windows Support
Progent's Microsoft-certified online service experts can deliver network problem solving and consulting help for all Microsoft server technologies. Progent is a Microsoft Partner and can offer your business the expertise of support professionals who can help you with a wide range of technology support services such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 installation,
Microsoft Exchange 2016 planning and deployment, Exchange 2013 consulting,
Microsoft Exchange 2010 monitoring and support,
SharePoint Server 2016 migration and hybrid integration support,
SharePoint Server 2019 design and configuration,
Microsoft Skype for Business Server migration consulting, Microsoft Lync Server integration and Office Communications Server upgrade, Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server migration, MS SQL Server 2017 consulting, SQL Server 2016 migration and development, and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server planning,
Small Business Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent in addition can deliver a full range of online desktop support and troubleshooting services such as Microsoft Windows 7 integration, upgrading to 64-bit workstation software, integrating Office 2010, and streamlining Business Desktop Deployment.
CISSP, ISSAP, and CISM Premier Network Security Engineers
Progent's qualified CISSP, ISSAP, and CISM network security consultants offer a range of system protection solutions to bolster the immunity of your UNIX, Linux, Solaris, Apple Mac or Microsoft Windows network against internal or external threats or help your company to recuperate rapidly following a serious breach. Security support services offered by Progent include: in depth network security analysis using utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Metasploit and Netcat; rapid recuperation from malicious attacks; installing firewalls; building secure mechanisms for remote and mobile connectivity; defending your email infrastructure from spam and DHA attacks; and instituting 24x7 network monitoring.
- Hybrid Cloud Integration
Progent offers expert online consulting support to help organizations of all sizes integrate their IT infrastructure with leading public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to plan and administer hybrid environments that support Windows and Linux systems and applications in either cloud-based solutions or in hybrid architectures that seamlessly combine on-premises resources as well as public cloud services. To help you to incorporate public clouds with networks, Progent offers a variety of cloud integration support services that include Office 365 integration with on-premises installations of Exchange, Azure hybrid cloud integration, Amazon Web Services hybrid cloud integration support, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has more than 15 years of experience providing high-level consulting services online, and Progent can help you complete your cloud integration projects on schedule and within your budget.
Progent can provide the services of world-class remote consulting professionals for special projects that small businesses often request. Billing rates for longer-term consulting tasks are determined based on the qualifications of the consultants required. Progent's experience with these special areas of information technology enables customers to execute major projects economically and on schedule. Progent's special remote consulting services include:
How Your Southfield Company Can Contact Progent's Online Service Experts
Help Desk Call Center Expertise
Progent's Help Desk Call Center programs for small organizations with environments based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk support services, and Call Center process consulting. Progent's Standard Help Desk support services are well suited for smaller organizations who don't have the money or time to create an in-house Call Center but who require quick communication with a dependable Call Center with professional telephone assistance plus the technical depth to escalate complex tasks to advanced engineers.
Progentís Help Desk sharing services allow your business to share responsibilities for Help Desk support transparently between your in-house IT team and Progent's nationwide pool of veteran technical support technicians and subject matter experts. Progentís Co-managed Help Desk service is an advanced service desk solution built around the top PSA platform for handling end-user service requests, ticket lifecycle, ownership, status tracking, and reporting.
Progent's Call Center consulting expertise can guide you in creating an efficient new Help Desk or improving your established organization, selecting or enhancing Call Center software to address the particular needs of your corporation, or adding occasional phone support personnel to work with your internal Help Desk group to handle unusually busy situations such as software transitions, mass updates, or rolling out new business software.
Progent's Help Desk Call Center team of seasoned information technology professionals provides your workers in Southfield or anywhere in the state of Michigan instant contact with an effective network service group with substantial background offering telephone-based consulting and online diagnostics for IT systems based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's charter is to give the Help Desk perception as a solid driver of company productivity, and Progent's intent is to fix instead of just track network problems.
Applications Services: Education, Customization, and Troubleshooting
Progent's Applications Experts Team provides remote and in-depth consulting expertise and education in specific application areas such as ERP, MRP, custom financial systems, and CRM. Progent also can deliver expertise, custom development, and education for familiar Microsoft business applications such as Microsoft CRM, Microsoft Office Project, Office Word, and Microsoft Office Excel. To read more information about Progent's consulting, custom programming, and education services for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Team.
Progent's Mac professionals can promote the imaginative facets of Macintosh environments by offering remote consulting services and education in imaging, sound, and video. Progent's support professionals offer expertise in a large selection of Mac creative tools including Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and After Effects. Progent's consultants can also assist you with specific procedures such as capturing or digitizing audio or video or setting up an audio/video post production studio.
Remote Network Monitoring Services
Progent offers businesses in Southfield, or anywhere in the state of Michigan, remote network and server monitoring services based on Microsoft Operations Manager IT infrastructure monitoring and reporting, customized by Progent to suit your business so your computer support is proactive and automated. By exposing possible problems before they result in network outages, system monitoring can ward off inconvenient and costly network failures. Progent can also use system monitoring tools such as Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or macOS and OS X systems, Windows environments, or systems that support a combination of platforms.
To get in touch with Progent about emergency online assistance with UNIX, Linux, Solaris, or Apple macOS and OS X computer systems, visit Progent's Emergency Remote Help, telephone 1-800-993-9400, or visit Contact Progent.
Detroit Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Detroit Metro Area.
Progent locations in the Detroit Metro Area