For small businesses in Southfield or anywhere in the state of Michigan, Progent provides technical support for information systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that feature a mix of UNIX-family systems and Windows technology. Progent has provided remote support to businesses in every state in the U.S. (Refer to Progent's customer recommendations). In addition, Progent can furnish the expertise of Cisco CCIE engineers for complex connectivity issues, plus the services of CISA and CISSP-certified security engineers to help with high-level security design and business continuity planning.
Progent's remote technical support services represent exceptional leverage due to the fact that they have the real-world background and the sophisticated technology to resolve most network problems rapidly. Efficient support lowers immediate costs because solutions accumulate fewer chargeable minutes. Online support also avoids the cost of dispatching a consultant to your location. Your company saves additionally in indirect expenses by reducing or eliminating system downtime and related costs due to business discontinuity, upset customers and vendors, unproductive workers, and distracted executives.
Progent's pricing model for online support is designed to get the most out of your IT service dollar. Progent charges per minute for phone assistance, so you pay exclusively for the services that you receive. In contrast to many remote service firms, Progent requires no startup fee or minimum fees. Progent's one-minute billing unit and clean model for pricing avoid situations where quick repairs somehow turn into major invoices. Progent's penchant for solving problems quickly translates into your company saving cash.
Progent's Online Technical Support Tools
Over the years, Progent has refined a set of optimized technologies and field-tested methodologies that promote the maximum degree of efficiency for remote engineering help and troubleshooting for small and midsize business information systems. Progent provides secure Virtual Private Network support for VPN gateways from a variety of popular sources including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Protected VPN technology permits the experts of Progent's remote service group to interface to your environment without compromising network security.
Progent's sophisticated technical support reporting system maintains detailed histories for all support that Progent's clients have been provided. Progent's authorized consultants have access to the specifics of services provided to each Progent client by any Progent consultant. This archive of issues and repairs is stored as a readily exploitable internal database that enables Progent's remote technical engineers to communicate their knowledge with the whole team to make sure that the efficiency of Progent's support improves over time. Progent's high-level accreditations and working relationships with major vendors such as Cisco and Microsoft permit access to other vast support databases and permit quick response from manufacturers' internal product engineers with the result that Progent's online service experts are able to determine the best solutions promptly.
Start Receiving Online UNIX, Linux, Sun Solaris, or Apple macOS and OS X Technical Assistance from Progent
To get started with Progent's remote services in Southfield or anywhere in Michigan or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have a critical need for IT support, go to Immediate Emergency Support.
Online Network Support Services Available from Progent
Progent's online technical support experts offer certified skills in a comprehensive array of technologies. This broad range of IT skills allows Progent's consultants to manage almost any crisis likely to crop up in a small or midsize company information system. Credentials held by Progent consultants in UNIX/Linux platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials awarded to Progent technical support engineers include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate (CCNA), CCSP, Voice Professional (CCVP), and Design Professional.
To help companies with mixed-platform environments, Progent also offers access to engineers with high-level Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include CISM Engineers, CISSP network security specialists, and Information System Security Architecture Professional (ISSAP) engineers.
Online technical support services provided by Progent to clients in Southfield and throughout the state of Michigan include:
Special Consulting Programs Available from Progent
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux, Solaris, and Apple macOS and OS X remote support services address a wide array of information technology such as system infrastructure, email systems, system and operational security, UNIX and Microsoft Windows coexistence, VMware products for server consolidation and simplified administration, and migration from legacy systems to the latest MS Windows or Linux environments. Progent's group-oriented approach to solving network problems enables fast escalation, when required, to engineers with appropriate experience to handle complex situations. This accelerates solutions of critical problems, minimizes lost productivity, and lowers service expense.
Progent's UNIX and Linux consultants can provide emergency online help for diagnosing problems affecting UNIX/Linux networks powered by popular derivatives of UNIX such as:
Important Linux variants for which Progent can provide expert support include:
- macOS and OS X
- Sun Solaris
- IBM AIX Operating System
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- SCO UNIX
- Silicon Graphics IRIX (SGI/IRIX)
- RedHat Linux
Contact a Cisco CCIE for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the highest accreditation for network infrastructure consultants, and validates a consultant's technical knowledge at the master level. Cisco CCIEs know how to handle even the most intractable challenges surrounding network infrastructure planning, installation, maintenance, security, and problem solving. CCIEs can cooperate on a privileged basis with Cisco's internal support staff in isolating anomalies with Cisco IOS Software network management utilities and developing alternate approaches or identifying program patches. Cisco qualified CCIEs are an exceptional cost-effectiveness since their deep experience permits them to find solutions for even the most complex problems quickly. In many cases, less experienced consultants can wrestle for many hours or even days with identical tasks that a CCIE can dispose of in a few minutes.
Few consulting firms make CCIEs available to help small and mid-size businesses. Progent offers quick telephone contact with a CCIE so your company can get timely assistance for serious network issues that are lowering business efficiency but are beyond the experience of your local IT service personnel. Progent's Cisco-qualified CCIE support experts can connect to your environment via the latest on-line troubleshooting technology in order to perform quick, safe, and economical diagnosis and remediation.
Progent's Cisco CCIEs can provide consulting for the entire range of Cisco's top-selling family of networking appliances such as PIX 500 Series Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Module (FWSM), protected high-speed and integrated services (IS) routers, Aironet wireless access points, Meraki cloud-managed Wi-Fi access points, Voice over IP (VoIP) phones and systems, Catalyst family switches, plus VPN technology.
Authorized Windows Experts
Progent's Microsoft-expert online service engineers can deliver computer problem solving and consulting help for all Microsoft server products. Progent is a Microsoft Partner and can offer your organization the expertise of support professionals who can help you with a wide range of technology support services such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 installation,
Microsoft Exchange 2019 Server planning and configuration,
Microsoft Exchange 2016 Server migration, Exchange 2013 integration,
Microsoft Exchange 2010 management,
SharePoint 2016 migration and hybrid deployment expertise,
SharePoint Server 2019 planning and deployment,
Skype for Business Server planning and deployment support, Lync Server 2013 integration and Microsoft Communications Server 2007 troubleshooting, Microsoft Forefront Threat Management Gateway management and ISA Server 2006 migration, MS SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development, and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server training,
SBS Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a full range of remote desktop services including Microsoft Windows 7 migration help, preparing for to 64-bit workstation applications, integrating Microsoft Office 2010, and streamlining workstation deployment.
CISSP, ISSAP, and CISM Certified Network Security Experts
Progent's qualified CISSP and ISSAP network security engineers offer a range of security solutions that can enhance the immunity of your UNIX, Linux, Solaris, Apple Mac or Microsoft Windows network against internal or external threats or help your company to clean up rapidly after a serious penetration. Security support services available from Progent cover in depth network security evaluation using utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Solar Winds tools and Nikto; rapid recuperation from virus and worm attacks; integrating firewalls; designing safe techniques for off-site and mobile communication; guarding your messaging system against viruses, spam and directory harvest attacks; and establishing round-the-clock network monitoring.
- Hybrid Cloud Solutions
Progent can provide advanced online consulting support to help companies of all sizes integrate their information networks with popular public cloud platforms such as Azure and Amazon AWS. Progent can assist you to plan and manage hybrid environments that support Windows and Linux operating systems and applications in either cloud-only systems or in hybrid topologies that seamlessly combine on-premises IT assets as well as cloud services. To assist you to incorporate public cloud services with networks, Progent offers a range of public cloud integration support services such as Office 365 integration with on-premises Exchange deployments, Microsoft Azure hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service development and debugging, and Google Cloud Platform (GCP) integration consulting. Progent has more than two decades of background providing advanced consulting expertise remotely, and Progent can help you successfully carry out your cloud integration projects on schedule and affordably.
Progent can provide the services of world-class remote consulting professionals for special projects that small companies frequently need. Billing rates for ongoing development or consulting tasks are determined based on the qualifications of the consultants assigned. Progent's background in these special fields of computer technology allows customers to complete major initiatives economically and on schedule. Progent's special remote consulting solutions include:
How Your Southfield Business Can Contact Progent's Remote Service Professionals
Help Desk Expertise
Progent's Help Desk Call Center support alternatives for small and midsize organizations with environments based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products include comprehensive Help Desk Call Center outsourcing, Virtual Helpdesk services, and Help Desk consulting. Progent's Standard Help Desk support services are ideal for small organizations who lack the resources to build and maintain an internal Help Desk Call Center but who need fast access to an effective Call Center with professional phone assistance as well as the technical depth to escalate complex trouble tickets to advanced consultants.
Progentís Co-managed Help Desk services make it possible for your IT organization to split the load for Help Desk services seamlessly between your IT staff and Progent's large roster of certified desktop support engineers and subject matter experts. Progentís Co-managed Help Desk service is a collaborative service desk solution based on the leading PSA tool for managing end-user service requests, ticketing, responsibility, progress tracking, and metrics.
Progent's Help Desk consulting expertise can aid you in creating an efficient new Help Desk Call Center or improving your established one, selecting or customizing Help Desk Call Center software to meet the unique needs of your business, or adding occasional online personnel to reinforce your internal Help Desk group to deal with unusually busy situations such as software transitions, major upgrades, or rolling out brand new business software.
Progent's Call Center team of seasoned information technology consultants offers your computer users in Southfield or anywhere in the state of Michigan instant access to a dependable technical support group with years of background delivering telephone-based help and remote repair service for networks that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's concentration is to earn the Help Desk Call Center recognition as a key contributor to company efficiency, and Progent's aim is to solve instead of simply document technical issues.
Business Applications Support: Education, Development, and Integration
Progent's Applications Consulting staff provides online advanced engineering support and education in key business application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also can deliver expertise, custom programming, and training for popular Microsoft business applications such as CRM, Office Project, MS Word, and Microsoft Office Excel. To find out more concerning Progent's expertise, custom programming, and education offerings for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Services.
Progent's Apple Mac professionals can promote the imaginative aspect of Mac computing by offering remote help support and education in graphics, audio, and motion video. Progent's consultants can provide help in a range of Apple Mac applications such as Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and After Effects. Progent's Mac specialists can also help you with specific jobs like scanning or digitizing audio/video or establishing an audio/video post production studio.
Remote Network Monitoring Support
Progent offers companies in Southfield, or anywhere in the state of Michigan, online network and server monitoring services centered around MS Operations Manager IT infrastructure monitoring and reporting, adapted by Progent to suit your business so that your IT maintenance is proactive and automated. By uncovering possible issues before they evolve into network outages, remote monitoring can ward off disruptive and costly service crises. Progent can also utilize network monitoring utilities like Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft systems, or environments that support multiple operating systems.
To contact Progent about urgent remote assistance with UNIX, Linux, Sun Solaris, or Apple macOS and OS X computer systems, go to Progent's Emergency Remote Help, telephone 1-800-993-9400, or visit Contact Progent.
Detroit Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Detroit Metro Area.
Progent locations in the Detroit Metro Area