For small businesses in Southfield Michigan, Progent offers help for computer systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that include a combination of UNIX and Windows technology. Progent has delivered remote troubleshooting to businesses in all 50 states in the United States. (See Progent's client recommendations). Progent also offers the consultation Cisco CCIE-certified network specialists for challenging infrastructure problems, as well as the assistance of CISSP and CISM-certified security engineers to handle high-level security design and disaster recovery preparedness.
Progent's online support services offer excellent value due to the fact that they have the real-world experience and the sophisticated technology to resolve the majority of information system problems rapidly. Efficient support reduces immediate costs since service calls require fewer chargeable minutes. Remote support also avoids the cost of dispatching a consultant to your office. Your organization benefits additionally with incidental expenses by minimizing or avoiding system outages and associated losses resulting from business disruption, upset customers and vendors, idle employees, and de-focused management.
Progent's billing policy for remote support is structured to maximize the impact of your network support investment. Progent charges per minute for phone assistance, so you are invoiced just for the services that you receive. Unlike many online service firms, Progent requires no initialization surcharge or minimum payments. Progent's per-minute billing unit and clean model for pricing save you from scenarios where quick fixes somehow end up as major tabs. Progent's penchant for handling problems quickly translates into your business conserving cash.
Progent's Remote Technical Support Technologies
Over time, Progent has developed a collection of customized tools and field-proven methodologies which permit the highest degree of efficiency for online engineering help and repair for small company computer networks. Progent provides secure Virtual Private Network support for gateways from multiple popular vendors such as Microsoft, Cisco, Juniper, Netscreen and Checkpoint. Protected VPN technology enables the staff of Progent's remote service group to connect to your company's environment without compromising system security.
Progent's sophisticated service reporting application stores comprehensive records describing all support that Progent's clients have received. Progent's authorized consultants have the benefit of the records of services provided to every Progent client by any consultant. This history of trouble tickets and repairs is organized as a readily retrievable internal knowledge base that permits Progent's remote technical engineers to share their experiences company-wide to ensure that the quality of Progent's technical support improves daily. Progent's advanced accreditations and close associations with major vendors such as Cisco and Microsoft make available other massive technical databases and permit quick access to manufacturers' internal engineering staff with the result that Progent's online consulting specialists can find the most efficient resolutions promptly.
Start Receiving Remote UNIX/Linux, Solaris, or Apple macOS and OS X Computer Assistance from Progent
To get started with Progent's phone support in Southfield Michigan or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have a critical requirement for network help, visit Immediate Urgent Support.
Remote Support Services Offered Progent
Progent's phone-based network support engineers have certified skills in a comprehensive set of disciplines. This broad range of IT skills allows Progent's engineers to handle virtually any problem likely to occur in a small or midsize business network. Certificates held by Progent support experts in UNIX/Linux platforms include Sun Solaris SCNA, Red Hat RHCE, Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials owned by Progent service experts include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified CCNP, CCNA, Security Professional, CCVP, CCDA and CCDP.
To provide assistance to clients with multi-operating system networks, Progent also offers access to consultants with advanced Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) consultants, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) consultants.
Remote technical services Offered by Progent to companies in Southfield include:
Additional Support Services Offered by Progent
UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux, Solaris, and macOS and OS X remote consulting services address a broad spectrum of information technology such as network architecture, messaging solutions, system and operational security, UNIX/Linux and Microsoft Windows coexistence, virtual server products for server consolidation and simplified management, and migration from older systems to current MS Windows or Linux-powered solutions. Progent's group-based methodology for solving technical problems enables fast escalation, when required, to consultants with appropriate expertise to handle challenging scenarios. This expedites solutions of urgent problems, minimizes network downtime, and cuts service expense.
Progent's UNIX and Linux consultants can provide urgent phone-based help for troubleshooting anomalies affecting UNIX, Linux, or Solaris networks based on popular variants of UNIX including:
Important Linux platforms for which Progent offers expert support include:
- macOS and OS X
- IBM AIX OS
- Berkeley UNIX (BSD)
- SCO UNIX
- Silicon Graphics IRIX (SGI/IRIX)
- RedHat Linux
- SUSE Linux
- Debian GNU/Linux
Contact a Cisco CCIE for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert credential is the top recognition for network engineers, and certifies an individual's technical skills at the expert level. Cisco qualified CCIEs can deal with the most difficult problems encountered in network infrastructure planning, deployment, management, security, and repair. Cisco CCIEs operate on a privileged basis with Cisco's in-house engineers in isolating anomalies with IOS Software network administration utilities and developing workarounds or locating program updates. Cisco CCIEs provide excellent cost-effectiveness because their deep expertise permits them to fix even the most complex problems quickly. In typical instances, less seasoned engineers can struggle for many hours or even days with the same tasks that a Cisco CCIE can dispose of in minutes.
Few consulting organizations make Cisco-qualified CCIEs accessible to help small and mid-size companies. Progent offers quick telephone contact with a Cisco CCIE so you can get immediate support for serious network issues that are lowering worker efficiency but are beyond the scope of your ordinary IT service resources. Progent's Cisco CCIE consultants can connect to your environment by means of state-of-the-art on-line support tools to provide fast, secure, and affordable analysis and remediation.
Progent's Cisco CCIEs can provide consulting for the complete line of Cisco's market leading family of connectivity devices such as PIX 500 Series Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Module (FWSM), secure high-speed and IS routers, wireless access points, Meraki cloud-managed access points, wired and wireless Voice phones and systems, Catalyst Series switches, as well as Virtual Private Network products.
Authorized MS Windows Experts
Progent's Microsoft-expert remote support engineers can deliver computer system problem solving and consulting support for the complete line of Microsoft server products. Progent is a Microsoft Partner and can provide your business the assistance of support engineers who can help your company with a broad range of technology support services such as
Windows Server 2012 R2 integration,
Windows Server 2008 R2 set up,
MS Exchange Server 2019 integration,
MS Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 integration,
Microsoft Exchange Server 2010 maintenance,
SharePoint Server 2016 migration and hybrid deployment expertise,
SharePoint Server 2019 planning and integration,
Skype for Business planning and deployment consulting, Lync Server integration and Microsoft Office Communications Server troubleshooting, Forefront TMG 2010 administration and ISA Server 2006 migration, MS SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development, and SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring,
Project Server training,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a wide array of online desktop support and troubleshooting services including Windows 7 migration, preparing for to 64-bit desktop applications, integrating Office 2010, and automating workstation deployment.
CISM and CISSP Certified Network Security Specialists
Progent's certified CISSP, ISSAP, and CISM network security engineers can provide a range of security services to strengthen the protection of your UNIX, Linux, Solaris, Mac or Windows network against assaults or assist your business to recuperate rapidly after a damaging penetration. Security services available from Progent cover in depth security evaluation using utilities such as GFI LANguard NSS, AMAP Application Scanner, and software from Solar Winds tools and Nikto; fast recovery from malicious attacks; installing firewalls; designing safe techniques for off-site and mobile connectivity; protecting your email infrastructure against viruses, spam and directory harvest attacks; and offering round-the-clock network monitoring.
- Hybrid Cloud Solutions
Progent can provide advanced online consulting to help businesses of any size connect their networks with popular public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to design and manage hybrid environments that can include Windows and Linux systems and apps in both cloud-only systems or in hybrid architectures that seamlessly combine physical resources as well as public clouds. To assist you to incorporate public cloud services with physical datacenters, Progent can provide a variety of cloud migration support services that include Office 365 integration with on-premises installations of Exchange, Microsoft Azure hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform (GCP) integration expertise. Progent has more than 20 years of experience providing high-level consulting support remotely, and Progent can make sure you successfully carry out your cloud migration projects quickly and affordably.
Progent offers the services of seasoned online consulting professionals for special IT projects that small companies often request. Progent's charges for longer-term development or consulting tasks are set based on the qualifications of the engineers involved. Progent's experience with these important areas of information technology allows customers to execute critical initiatives economically and on schedule. Progent's project-based online engineering services include:
How Your Southfield Michigan Company Can Contact Progent's Remote Technical Support Experts
Help Desk Call Center Services
Progent's Help Desk Call Center support alternatives for small and midsize organizations with environments that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include full-service Help Desk Call Center outsourcing, Virtual Help Desk services, and Call Center operations consulting. Progent's Standard Help Desk Call Center support services are a convenient solution for smaller organizations who lack the money or time to create an internal Help Desk Call Center but who want quick access to an effective Call Center with proficient phone assistance as well as the available expertise to escalate the most challenging trouble tickets to high-level consultants.
Progentís Help Desk Co-management services make it possible for your business to share the load for Help Desk services transparently between your in-house IT team and Progent's large roster of veteran technical support technicians and subject matter experts. Progentís Help Desk sharing service is an advanced support solution built around the leading PSA tool for handling service requests, ticketing, accountability, status tracking, and metrics.
Progent's Help Desk Call Center consulting expertise can support you in creating an efficient new Help Desk Call Center or enhancing your current organization, evaluating or modifying Call Center software to handle the particular requirements of your business, or adding occasional phone support personnel to supplement your internal Call Center resources during demanding situations like software transitions, major updates, or installing brand new business software.
Progent's Help Desk staff of veteran network experts provides your clients in Southfield Michigan fast access to a dependable support group with substantial experience delivering telephone-based help and online diagnostics for networks powered by UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's focus is to earn the Help Desk perception as a major contributor to business performance, and Progent's intent is to resolve and not merely track IT issues.
Applications Services: Education, Customization, and Problem Solving
Progent's Applications Consulting staff can supply online professional engineering support and training in key business application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can provide expertise, programming, and training for familiar Microsoft applications such as Microsoft CRM, MS Office Project, MS Office Word, and Microsoft Excel. To read additional information concerning Progent's consulting, custom development, and training offerings for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Services.
Progent's Apple Mac experts can nurture the creative facets of Apple Mac environments by providing phone-based consulting support and education in imaging, audio, and video. Progent's consultants can provide expertise in a variety of Mac programs including Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac experts can also help you with special jobs such as capturing or digitizing audio or video or building an audio/video post production lab.
Online Network and Server Monitoring Support
Progent can provide companies in Southfield Michigan online network and server monitoring support based on Microsoft Operations Manager IT infrastructure monitoring and reporting, customized by Progent to fit your environment so that your network support is proactive rather than reactive. By detecting potential problems before they evolve into network outages, remote monitoring can head off disruptive and costly network failures. Progent can also use network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or macOS and OS X systems, Microsoft systems, or environments that incorporate a mix of platforms.
To contact Progent about urgent remote assistance with UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, visit Progent's Urgent Remote Help, telephone 1-800-993-9400, or go to Contact Progent.
Michigan State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Michigan.
Progent locations in Michigan State