For small and midsize businesses located in Southfield or anywhere in the state of Michigan, Progent offers technical support for information systems powered by UNIX or Linux or for networks that feature a combination of UNIX-family systems and Windows platforms. Progent has delivered online troubleshooting to businesses in every state in the United States. (Refer to Progent's customer testimonials). Progent also can furnish the consultation Cisco CCIE-certified network specialists for complex infrastructure problems, as well as the services of CISSP and CISM-certified security consultants to help with advanced security architecture and disaster recovery planning.
Progent's remote support services offer exceptional value because they have the practical experience and the advanced technology to solve most information system problems rapidly. This lowers direct costs because service calls accumulate a smaller number of chargeable minutes. Online help also avoids the expense of dispatching a consultant to your site. Your organization saves additionally with incidental costs by reducing or eliminating network downtime and related losses due to business discontinuity, disgruntled customers and vendors, unproductive workers, and de-focused executives.
Progent's billing policy for remote support is designed to stretch your network support dollar. Progent charges per minute for telephone-based consulting, so you are billed exclusively for the support that you actually get. Unlike typical remote service organizations, Progent asks for no initialization fee or minimum fees. Progent's per-minute granularity and simple model for pricing avoid situations where quick solutions somehow turn into large bills. Progent's skill at disposing of technical issues efficiently translates into your company saving money.
Progent's Online Service Technologies
Through years of experience, Progent has fine tuned an arsenal of optimized tools and field-proven methodologies which allow the highest level of efficiency for remote engineering help and troubleshooting for small business IT networks. Progent provides protected Virtual Private Network support for gateways from a variety of leading sources including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Protected VPN connectivity permits the engineers of Progent's remote service group to connect to your environment without breaching corporate security.
Progent's powerful customer support database system keeps thorough records for all support that Progent's customers have been provided. Progent's staff engineers have the benefit of the records of all help delivered to each Progent client by every Progent engineer. This database of problems and repairs is structured as a readily accessible internal database that allows Progent's remote support professionals to share their experiences with the whole team to make sure that the efficiency of Progent's support grows daily. Progent's high-level accreditations and working relationships with important vendors such as Cisco and Microsoft make available other massive technical databases and allow fast response from vendors' in-house product engineers so Progent's online consulting specialists are able to find the most efficient resolutions quickly.
Initiate Remote UNIX/Linux, Sun Solaris, or macOS and OS X Computer Support from Progent
To get started with Progent's phone services in Southfield or anywhere in Michigan or to find out additional information about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has an urgent need for IT support, visit Immediate Urgent Support.
Online Technical Support Services Provided by Progent
Progent's online support professionals offer credentials in a comprehensive array of technologies. This breadth of capability permits Progent's consultants to resolve virtually any emergency likely to take place in a small or midsize business network. Certifications held by Progent engineers in UNIX/Linux technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent technical support consultants include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate, Security Professional (CCSP), CCVP, CCDA and CCDP.
To provide assistance to businesses with mixed-OS environments, Progent also provides the skills of engineers with high-level Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager Engineers, CISSP network security specialists, and CISSP-ISSAP engineers.
Online technical services provided by Progent to small businesses in Southfield and anywhere in the state of Michigan include:
Special Support Programs Available from Progent
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux, Sun Solaris, and macOS and OS X phone-based support services address a wide spectrum of computer technology including network infrastructure, messaging systems, network and operational security, UNIX/Linux and Windows integration, VMware technologies for server hardware economization and simplified administration, and migration from older systems to the latest Microsoft Windows or Linux-based environments. Progent's team-based methodology for solving technical problems enables fast escalation, when required, to consultants with appropriate experience to handle challenging situations. This expedites repair of urgent problems, reduces lost productivity, and cuts service expense.
Progent's UNIX and Linux support engineers can offer urgent remote help for analyzing problems affecting UNIX/Linux systems powered by popular derivatives of UNIX such as:
Major Linux versions for which Progent offers expert support include:
- RedHat Linux
- Slackware Linux
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the top recognition for network infrastructure professionals, and validates a person's networking skills at the master level. CCIEs know how to handle the most stubborn challenges associated with network infrastructure planning, installation, maintenance, security, and troubleshooting. Cisco qualified CCIEs can cooperate on a privileged basis with Cisco's in-house product support engineers in analyzing problems with IOS network administration tools and coming up with workarounds or identifying program updates. CCIEs provide excellent value since their broad experience permits them to fix even the most intractable problems rapidly. In common cases, less qualified engineers can wrestle for hours or even days with identical problems that a Cisco-qualified CCIE can resolve in minutes.
Few support firms make Cisco CCIEs accessible to support small and mid-size companies. Progent offers quick telephone access to a Cisco-qualified CCIE so your company can get urgent support for serious network infrastructure problems that are crippling worker productivity but are outside the scope of your ordinary IT support providers. Progent's Cisco-qualified CCIE consultants can interface to your environment by means of sophisticated on-line troubleshooting technology in order to provide fast, secure, and affordable diagnosis and remediation.
Progent's Cisco CCIEs offer assistance with the entire range of Cisco's market leading family of infrastructure appliances such as PIX Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Modules, secure high-speed and IS routers, wireless access points, Meraki cloud-managed APs, Voice over IP (VoIP) systems, Catalyst switches, as well as VPN technology.
Certified Windows Support
Progent's Microsoft-expert remote service engineers can deliver computer system troubleshooting and consulting help for the complete line of Microsoft server technologies. Progent is a Microsoft Partner and can offer your business the assistance of support engineers who can help you with a broad variety of platform support services such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 set up,
MS Exchange Server 2019 deployment,
Microsoft Exchange Server 2016 migration, Microsoft Exchange Server 2013 configuration,
Exchange Server 2010 maintenance,
SharePoint 2016 migration consulting,
SharePoint Server 2019 design and deployment,
Microsoft Skype for Business planning and deployment consulting, Microsoft Lync Server 2013 management and Microsoft Office Communications Server troubleshooting, Microsoft Forefront TMG management and ISA Server maintenance, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration and development, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager system monitoring,
Project Server planning,
Small Business Server 2011 consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition offers a wide array of online PC desktop support and troubleshooting services such as Microsoft Windows 7 migration, upgrading to 64-bit workstation software, integrating Office 2010, and streamlining PC desktop image creation.
CISSP and ISSAP Premier Network Security Experts
Progent's qualified CISSP and ISSAP network security consultants can provide a range of security services to bolster the defenses of your UNIX/Linux, Solaris, Apple Mac or Windows environment against attacks or assist your business to recover quickly following a serious penetration. Security solutions available from Progent include: comprehensive network security audits utilizing utilities such as GFI LANguard, NMAP Port Scanner, and products from Metasploit and Nikto; rapid cleanup after malicious assaults; installing firewalls; designing safe techniques for remote and mobile access; defending your email infrastructure from viruses, spam and directory harvest attacks; and establishing 24x7 network monitoring.
- Hybrid Cloud Solutions
Progent can provide expert online consulting to help businesses of any size integrate their information networks with popular public cloud platforms such as Azure and Amazon Web Services. Progent can assist you to design and administer cost-effective ecosystems that support Windows and Linux systems and applications in either cloud-centric systems or in hybrid network models that combine physical IT assets as well as public clouds. To help you to integrate cloud services with physical datacenters, Progent can provide a variety of public cloud integration services such as Office 365 integration solutions with on-premises Exchange deployments, Microsoft Azure enterprise hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has more than 15 years of experience delivering advanced consulting support remotely, and Progent can help you successfully carry out your cloud integration initiatives quickly and within your budget.
Progent can provide the services of seasoned remote consulting experts for special projects that small businesses often need. Progent's charges for longer-term development or consulting tasks are set according to the qualifications of the consultants assigned. Progent's background in these important fields of computer technology enables customers to execute major initiatives economically and on time. Progent's special remote consulting solutions include:
How Your Southfield Company Can Contact Progent's Remote Technical Support Experts
Help Desk Call Center Expertise
Progent's Help Desk Call Center service options for small businesses with environments that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk Call Center outsourcing, Virtual Helpdesk support services, and Helpdesk consulting. Progent's Standard Help Desk Call Center support services are designed for small organizations who don't have the resources to create an internal Help Desk but who want fast access to an efficient Help Desk with proficient phone support as well as the available expertise to escalate the most challenging problems to high-level engineers.
Progentís Help Desk sharing services make it possible for your IT organization to share responsibilities for Help Desk services seamlessly between your IT team and Progent's large roster of seasoned technical support engineers and subject matter experts. Progentís shared Help Desk service is a collaborative support solution based on the top professional services automation tool for handling end-user service requests, ticketing, responsibility, status tracking, and metrics.
Progent's Help Desk Call Center consulting expertise can assist you in creating an efficient new Help Desk or enhancing your current one, selecting or enhancing Call Center application software to address the special needs of your business, or providing occasional online personnel to supplement your existing Help Desk group to deal with unusually busy events like software transitions, major updates, or rolling out new business software.
Progent's Help Desk team of experienced information technology consultants gives your customers in Southfield or anywhere in the state of Michigan immediate access to an efficient support group with substantial background delivering telephone-based help and online diagnostics for computer environments that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's concentration is to give the Help Desk Call Center the reputation as a solid enabler of company success, and Progent's goal is to resolve rather than simply report technical problems.
Applications Services: Education, Customization, and Integration
Progent's Applications Consulting Team can supply phone-based and in-depth engineering support and education in special application areas including ERP, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also can deliver expertise, custom development, and training for Microsoft business applications such as Microsoft CRM, MS Project, Microsoft Office Word, and Office Excel. To find out more information on Progent's consulting, custom development, and education services for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Applications Experts Team.
Progent's Mac experts can support the imaginative aspect of Mac computing by providing phone-based consulting services and training in imaging, audio, and motion video. Progent's consultants offer assistance in a large selection of Mac programs including Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also help you with specific projects such as capturing or digitizing audio/video or setting up an audio/video production lab.
Remote Network Monitoring Support
Progent can provide businesses in Southfield, or anywhere in the state of Michigan, remote computer system monitoring support centered around MS Operations Manager IT infrastructure monitoring, adapted by Progent to suit your business so your IT maintenance is proactive rather than reactive. By detecting potential trouble spots before they expand into downtime, proactive monitoring can head off inconvenient and costly network crises. Progent can also deploy system monitoring utilities such as Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft systems, or networks powered by a variety of OS platforms.
To contact Progent about urgent online expertise with UNIX/Linux, Solaris, or Apple macOS and OS X networks, go to Progent's Emergency Online Support, phone 1-800-993-9400, or visit Contact Progent.
Detroit Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Detroit Metro Area.
Progent locations in the Detroit Metro Area