Detroit Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Detroit Metro Area.
Progent locations in the Detroit Metro Area
For small businesses in Southfield or anywhere in the state of Michigan, Progent provides support for information systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that feature a mix of UNIX-family systems and Microsoft technology. Progent has provided online support to companies in all 50 states in the U.S. (See Progent's client recommendations). In addition, Progent offers the consultation CCIE-qualified network specialists for challenging infrastructure issues, as well as the services of CISA and CISSP-accredited security consultants to help with advanced security design and disaster recovery preparedness.
Progent's online technical support engineers represent exceptional value due to the fact that they have the real-world background and the sophisticated technology to resolve most network problems quickly. Efficient support lowers immediate expenses since service calls require a smaller number of chargeable minutes. Remote help also eliminates the cost of dispatching a consultant to your location. Your company saves even more with incidental costs by minimizing or eliminating network outages and associated losses due to business discontinuity, disgruntled customers and vendors, idle workers, and distracted management.
Progent's billing policy for remote help is designed to get the most out of your IT service dollar. Progent bills by the minute for phone consulting, so you pay exclusively for the support that you receive. In contrast to typical remote service firms, Progent asks for no initialization charge or minimum fees. Progent's per-minute billing unit and simple policy for billing do away with scenarios where quick fixes somehow turn into major invoices. Progent's skill at solving problems quickly translates into your company spending less money.
Progent's Online Service Technologies
Over time, Progent has refined a collection of optimized tools and field-tested methodologies that permit the highest degree of efficiency for online help and repair for small business IT systems. Progent offers safe Virtual Private Network support for gateways from multiple popular companies such as Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Protected VPN technology permits the consultants of Progent's remote service group to communicate with your company's environment remotely without breaching corporate security.
Progent's sophisticated technical support reporting system includes detailed documentation of the support that Progent's customers have received. Progent's staff engineers have access to the specifics of all help delivered to each Progent client by every consultant. This history of issues and responses is organized as a conveniently accessible internal database that permits Progent's online technical experts to communicate their knowledge with the whole team to make sure that the quality of Progent's technical support improves over time. Progent's advanced accreditations and close relationships with important industry leaders such as Cisco and Microsoft permit access to other vast technical databases and allow quick response from manufacturers' internal support staff so Progent's online consulting experts are able to come up with optimal solutions in the least time.
Get Remote UNIX/Linux, Solaris, or Apple macOS and OS X Computer Help from Progent
To access Progent's remote support in Southfield or anywhere in Michigan or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has a critical requirement for IT help, visit Immediate Emergency Support.
Phone-based Network Support Services Offered Progent
Progent's online technical support engineers possess credentials in a comprehensive set of technologies. This broad scope of technical skills enables Progent's consultants to manage almost any problem that may occur in a small company information system. Credentials held by Progent engineers in UNIX-family platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications earned by Progent technical support engineers include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional, Voice Professional, and Design Professional.
To support businesses with mixed-operating system networks, Progent also offers access to consultants who have advanced Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager consultants, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) engineers.
Online services provided by Progent to small businesses in Southfield and anywhere in the state of Michigan include:
Additional Support Programs Offered by Progent
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux, Sun Solaris, and macOS and OS X online consulting services cover a broad range of information technology such as system infrastructure, email solutions, system and process security, UNIX and Windows coexistence, virtual server technologies for server economization and easy administration, and transitioning from legacy applications to the latest MS Windows or Linux solutions. Progent's group-oriented approach to resolving technical issues enables quick escalation, when required, to engineers with appropriate experience to handle complex scenarios. This expedites repair of critical problems, reduces lost productivity, and cuts service expense.
Progent's UNIX/Linux consultants can offer emergency remote help for analyzing problems within UNIX, Linux, or Solaris systems powered by popular variants of UNIX such as:
Major Linux variants for which Progent can provide expert support include:
- Apple macOS and OS X
- IBM AIX Operating System
- Berkeley UNIX (BSD)
- SCO UNIX
- Silicon Graphics IRIX
- RedHat Linux
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Problem Solving
The Cisco CCIE credential is the highest accreditation for networking consultants, and certifies a person's networking skills at the expert level. CCIEs know how to resolve even the most complex problems occurring in network design, deployment, maintenance, security, and problem solving. CCIEs work on a privileged basis with Cisco's internal support staff in isolating anomalies with IOS Software network management utilities and developing workarounds or locating software patches. Cisco qualified CCIEs provide exceptional cost-effectiveness because their deep experience enables them to solve the most intractable problems rapidly. In typical cases, less experienced consultants can wrestle for hours or even days with identical tasks that a CCIE can fix in minutes.
Few service providers make Cisco-qualified CCIEs accessible to help small and medium sized companies. Progent can provide fast phone access to a CCIE so you can get timely support for severe network infrastructure problems that are impacting worker efficiency but are outside the experience of your ordinary IT maintenance personnel. Progent's Cisco CCIE support experts can interface to your computer system using state-of-the-art remote support technology to provide efficient, secure, and affordable analysis and remediation.
Progent's Cisco-qualified CCIEs can provide expertise in the complete line of Cisco's top-selling selection of connectivity appliances including PIX 500 Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Modules, protected broadband and integrated services routers, wireless access points and bridges, Meraki cloud-managed Wi-Fi access points, VoIP phones and systems, Catalyst switches, plus VPN products.
Certified Windows Expertise
Progent's Microsoft-qualified remote service engineers can deliver computer repair and IT support for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your organization the expertise of consulting professionals who can help your company with a broad range of platform support services such as
Windows Server 2012 R2 integration,
Windows Server 2008 installation,
Microsoft Exchange Server 2016 migration, Microsoft Exchange 2013 integration,
Microsoft Exchange 2010 management,
SharePoint 2013 development,
Skype for Business planning and deployment consulting, Microsoft Lync Server integration and Microsoft Communications Server 2007 troubleshooting, Microsoft Forefront Threat Management Gateway administration and ISA Server maintenance, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and development, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server training,
Small Business Server 2011 consulting, and
Windows Essentials cloud integration.
Progent also can deliver a broad array of online PC desktop consulting and support services such as Windows 7 migration help, preparing for to 64-bit desktop software, integrating Microsoft Office 2010, and streamlining Business Desktop Deployment.
CISSP and ISSAP Certified Network Security Specialists
Progent's certified CISSP and ISSAP network security engineers can provide a variety of system protection services to improve the protection of your UNIX, Linux, Sun Solaris, Mac or Windows network against attacks or help you to recover rapidly after a serious breach. Security services available from Progent cover thorough security analysis utilizing utilities such as GFI LANguard, NMAP Port Scanner, and software from Metasploit and Hydra; quick recuperation from virus and worm assaults; setting up firewalls; designing secure techniques for off-site and mobile connectivity; protecting your messaging system from spam and directory harvest attacks; and offering round-the-clock network monitoring.
- Hybrid Cloud Solutions
Progent can provide advanced remote support services to help businesses of any size integrate their networks with leading public clouds such as Microsoft Azure and Amazon AWS. Progent can assist you to plan and administer hybrid ecosystems that support Windows and Linux systems and apps in either cloud-only solutions or in hybrid topologies that seamlessly combine on-premises IT assets as well as cloud services. To help you to incorporate cloud services with networks, Progent offers a range of cloud integration services such as Office 365 Exchange Online integration with on-premises Exchange, Azure enterprise hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration support, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has over 15 years of background delivering high-level consulting support online, and Progent can help you successfully carry out your cloud migration projects quickly and affordably.
Progent offers the skills of seasoned online consulting professionals for special projects that small businesses frequently request. Billing charges for longer-term development or consulting tasks are set according to the qualifications of the engineers required. Progent's experience with these important areas of computer technology allows customers to complete critical initiatives economically and on schedule. Progent's special remote engineering services include:
How Your Southfield Company Can Contact Progent's Remote Service Professionals
Help Desk Services
Progent's Call Center programs for small businesses with environments based on UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft platforms include full-service Call Center outsourcing, Virtual Help Desk services, and Help Desk process consulting. Progent's Help Desk outsourcing support services are ideal for smaller businesses who lack the money or time to create an internal Help Desk but who need fast communication with an efficient Help Desk Call Center with proficient phone assistance plus the available expertise to escalate complex trouble tickets to high-level consultants.
Progentís Virtual Call Center is designed for larger companies and acts as a transparent reinforcement of your current Help Desk team. Progent's Virtual Help Desk can act as an escalation option to handle the toughest technical challenges, or be ready in overflow situations when your ordinary resources are overwhelmed.
Progent's Call Center consulting expertise can assist you in establishing an efficient new Call Center or improving your established organization, selecting or customizing Help Desk Call Center application software to address the particular demands of your company, or adding temporary online staff to supplement your internal Call Center group during high-demand scenarios like software migrations, mass updates, or rolling out new business software.
Progent's Help Desk staff of experienced network experts offers your workers in Southfield or anywhere in the state of Michigan quick communication with a dependable network service group with years of experience offering telephone-based consulting and online repair service for networks that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's mission is to earn the Call Center perception as a significant enabler of business success, and Progent's intent is to solve and not just document technical issues.
Business Applications Support: Training, Custom Development, and Integration
Progent's Applications Consulting Group provides remote and in-depth consulting expertise and training in specific application fields such as ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver consulting, custom programming, and training for popular Microsoft business applications including CRM, Microsoft Project, MS Word, and MS Office Excel. To find out additional information concerning Progent's consulting, customization, and education services for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Services.
Progent's Mac consultants can support the creative facets of Mac systems by delivering remote consulting support and education in graphics, audio, and motion video. Progent's consultants offer expertise in a variety of Apple Mac programs such as Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and After Effects. Progent's Mac experts can also help you with common procedures such as scanning or digitizing audio/video or building an audio/video production studio.
Remote Network Monitoring Services
Progent offers companies in Southfield, or anywhere in the state of Michigan, remote network and server monitoring services centered around MS System Center Operations Manager network monitoring and reporting, customized by Progent for your environment so that your IT support is proactive rather than reactive. By uncovering looming issues before they grow into full-scale emergencies, remote monitoring can ward off disruptive and expensive service breakdowns. Progent can also provide help with server and infrastructure monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft Windows networks, or environments that incorporate a combination of platforms.
To contact Progent about emergency online help with UNIX/Linux, Sun Solaris, or macOS and OS X networks, go to Progent's Emergency Remote Support, phone 1-800-993-9400, or refer to Contact Progent.